@cognigy/rest-api-client 4.95.0 → 4.97.0

package/dist/esm/shared/charts/descriptors/service/aiAgent/aiAgentJob.js

@@ -1,6 +1,10 @@
 import { __awaiter, __rest } from "tslib";
 /* Custom modules */
 import { createNodeDescriptor } from "../../../createNodeDescriptor";
+import { randomUUID } from 'crypto';
+import { setSessionConfig } from "../../voice/mappers/setSessionConfig.mapper";
+import { voiceConfigParamsToVoiceSettings } from "../../voice/mappers/setSessionConfig.mapper";
+import { logFullConfigToDebugMode } from "../../../../helper/logFullConfigToDebugMode";
 import { TranscriptEntryType, TranscriptRole } from "../../../../interfaces/transcripts/transcripts";
 import { createSystemMessage, validateToolId } from "./helpers/createSystemMessage";
 import { generateSearchPrompt } from "./helpers/generateSearchPrompt";
@@ -70,7 +74,7 @@ export const AI_AGENT_JOB = createNodeDescriptor({
         {
             key: "description",
             label: "UI__NODE_EDITOR__SERVICE__AI_AGENT_JOB__FIELDS__JOB_DESCRIPTION__LABEL",
-            type: "cognigyText",
+            type: "cognigyLLMText",
             defaultValue: "You resolve customer issues, ensure a positive experience, troubleshoot problems, and escalate complex cases as needed. You provide product guidance, communicate effectively, and stay calm under pressure.",
             params: {
                 required: false,
@@ -84,7 +88,7 @@ export const AI_AGENT_JOB = createNodeDescriptor({
             description: "UI__NODE_EDITOR__SERVICE__AI_AGENT_JOB__FIELDS__INSCTRUCTIONS__DESCRIPTION",
             defaultValue: `- Pretend to be an expert in your area.
 - Never answer questions that are outside your job.`,
-            type: "cognigyText",
+            type: "cognigyLLMText",
             params: {
                 required: false,
                 rows: 5,
@@ -164,7 +168,7 @@ export const AI_AGENT_JOB = createNodeDescriptor({
         },
         {
             key: "memoryContextInjection",
-            type: "cognigyText",
+            type: "cognigyLLMText",
             label: "UI__NODE_EDITOR__SERVICE__AI_AGENT_JOB__FIELDS__CONTEXT_INJECTION__LABEL",
             description: "UI__NODE_EDITOR__SERVICE__AI_AGENT_JOB__FIELDS__CONTEXT_INJECTION__DESCRIPTION",
             defaultValue: "[[snippet-eyJ0eXBlIjoiY29udGV4dCIsImxhYmVsIjoiU2hvcnQtVGVybSBNZW1vcnkiLCJzY3JpcHQiOiJjb250ZXh0LnNob3J0VGVybU1lbW9yeSJ9]]",
@@ -610,6 +614,60 @@ export const AI_AGENT_JOB = createNodeDescriptor({
                     }
                 ],
             },
+        },
+        {
+            key: "voiceSetting",
+            label: "UI__NODE_EDITOR__SERVICE__AI_AGENT_JOB__FIELDS__VOICE_SETTING__LABEL",
+            description: "UI__NODE_EDITOR__SERVICE__AI_AGENT_JOB__FIELDS__VOICE_SETTING__DESCRIPTION",
+            type: "select",
+            defaultValue: "inheritFromAiAgent",
+            params: {
+                options: [
+                    {
+                        label: "UI__NODE_EDITOR__SERVICE__AI_AGENT_JOB__FIELDS__VOICE_SETTING__OPTIONS__INHERIT__LABEL",
+                        value: "inheritFromAiAgent"
+                    },
+                    {
+                        label: "UI__NODE_EDITOR__SERVICE__AI_AGENT_JOB__FIELDS__VOICE_SETTING__OPTIONS__USE_JOB_VOICE__LABEL",
+                        value: "jobVoice"
+                    }
+                ]
+            }
+        },
+        {
+            key: "ttsVendor",
+            defaultValue: "",
+            type: "ttsSelect",
+            label: "_unused_",
+            description: "_unused_",
+            params: {
+                languageKey: "config.ttsLanguage",
+                modelKey: "config.ttsModel",
+                voiceKey: "config.ttsVoice"
+            },
+            condition: {
+                key: "voiceSetting",
+                value: "jobVoice"
+            }
+        },
+        {
+            key: "ttsLanguage",
+            type: "ttsSelect",
+            defaultValue: "",
+            label: "_unused_",
+        },
+        {
+            key: "ttsModel",
+            type: "ttsSelect",
+            label: "_unused_",
+            description: "_unused_",
+            defaultValue: "",
+        },
+        {
+            key: "ttsVoice",
+            type: "ttsSelect",
+            defaultValue: "",
+            label: "_unused_",
         }
     ],
     sections: [
@@ -653,6 +711,15 @@ export const AI_AGENT_JOB = createNodeDescriptor({
                 "streamStopTokens"
             ]
         },
+        {
+            key: "voice",
+            label: "UI__NODE_EDITOR__SERVICE__AI_AGENT_JOB__SECTIONS__VOICE__LABEL",
+            defaultCollapsed: true,
+            fields: [
+                "voiceSetting",
+                "ttsVendor",
+            ],
+        },
         {
             key: "toolSettings",
             label: "UI__NODE_EDITOR__SERVICE__AI_AGENT_JOB__SECTIONS__TOOL_SETTINGS__LABEL",
@@ -714,6 +781,7 @@ export const AI_AGENT_JOB = createNodeDescriptor({
         { type: "section", key: "memory" },
         { type: "section", key: "knowledgeSearch" },
         { type: "section", key: "storage" },
+        { type: "section", key: "voice" },
         { type: "section", key: "toolSettings" },
         { type: "section", key: "imageHandling" },
         { type: "section", key: "advanced" },
@@ -722,23 +790,62 @@ export const AI_AGENT_JOB = createNodeDescriptor({
     ],
     tags: ["ai", "aiAgent"],
     function: ({ cognigy, config, childConfigs, nodeId }) => __awaiter(void 0, void 0, void 0, function* () {
-        var _a, _b, _c, _d, _e, _f, _g, _h, _j, _k, _l, _m, _o, _p, _q, _r, _s, _t, _u, _v, _w, _x, _y, _z, _0, _1, _2, _3, _4, _5, _6, _7, _8, _9;
+        var _a, _b, _c, _d, _e, _f, _g, _h, _j, _k, _l, _m, _o, _p, _q, _r, _s, _t, _u, _v, _w, _x, _y, _z, _0, _1, _2, _3, _4, _5, _6, _7, _8, _9, _10, _11, _12;
         const { api, context, input, profile, flowReferenceId } = cognigy;
-        const { aiAgent, llmProviderReferenceId, name: jobName, description: jobDescription, instructions: jobInstructions, outputImmediately, toolChoice, useStrict, memoryType, selectedProfileFields, memoryContextInjection, knowledgeSearchBehavior, knowledgeSearchTags, knowledgeSearchTagsFilterOp, knowledgeSearchAiAgentKnowledge, knowledgeSearchJobKnowledge, knowledgeSearchJobStore, knowledgeSearchGenerateSearchPrompt, knowledgeSearchTopK, timeoutInMs, maxTokens, temperature, logErrorToSystem, storeErrorInInput, errorHandling, errorHandlingGotoTarget, errorMessage, debugConfig, debugLogTokenCount, debugResult, storeLocation, contextKey, inputKey, streamStoreCopyInInput, streamStopTokens, processImages, transcriptImageHandling, } = config;
+        const { aiAgent, llmProviderReferenceId, name: jobName, description: jobDescription, instructions: jobInstructions, outputImmediately, toolChoice, useStrict, memoryType, selectedProfileFields, memoryContextInjection, knowledgeSearchBehavior, knowledgeSearchTags, knowledgeSearchTagsFilterOp, knowledgeSearchAiAgentKnowledge, knowledgeSearchJobKnowledge, knowledgeSearchJobStore, knowledgeSearchGenerateSearchPrompt, knowledgeSearchTopK, timeoutInMs, maxTokens, temperature, logErrorToSystem, storeErrorInInput, errorHandling, errorHandlingGotoTarget, errorMessage, debugConfig, debugLogTokenCount, debugResult, storeLocation, contextKey, inputKey, streamStoreCopyInInput, streamStopTokens, processImages, transcriptImageHandling, sessionParams } = config;
         try {
             if (!aiAgent) {
                 throw new Error("Could not resolve AI Agent reference in AI Agent Node");
             }
-            const _10 = profile, { profileId, accepted_gdpr, prevent_data_collection, privacy_policy } = _10, cleanedProfile = __rest(_10, ["profileId", "accepted_gdpr", "prevent_data_collection", "privacy_policy"]);
+            // Determine if the job should inherit voice settings from the AI Agent
+            if (config.voiceSetting === "inheritFromAiAgent") {
+                if (aiAgent.enableVoiceConfigs && ((_a = aiAgent.voiceConfigs) === null || _a === void 0 ? void 0 : _a.ttsVendor) && aiAgent.voiceConfigs.ttsVendor !== "none") {
+                    // Inherit voice configurations from the AI Agent if valid
+                    Object.assign(config, {
+                        ttsVendor: aiAgent.voiceConfigs.ttsVendor,
+                        ttsLanguage: aiAgent.voiceConfigs.ttsLanguage,
+                        ttsModel: aiAgent.voiceConfigs.ttsModel,
+                        ttsVoice: aiAgent.voiceConfigs.ttsVoice,
+                    });
+                }
+                else {
+                    // Reset voice settings if AI Agent lacks configurations
+                    Object.assign(config, {
+                        ttsVendor: "none",
+                        ttsLanguage: "",
+                        ttsModel: "",
+                        ttsVoice: "",
+                    });
+                }
+            }
+            // After inheriting or directly setting voice configurations from the AI Agent wizard,
+            // we need to apply these settings to the voice gateway
+            // Only proceed if we have a valid TTS vendor configured
+            if (config.ttsVendor && config.ttsVendor !== "none") {
+                try {
+                    const voiceSettings = voiceConfigParamsToVoiceSettings(config, api);
+                    const payload = setSessionConfig.handleVGInput(voiceSettings, sessionParams || {}, api);
+                    if (payload && Object.keys(payload).length > 0) {
+                        api.say(null, {
+                            _cognigy: payload,
+                        });
+                    }
+                    logFullConfigToDebugMode(cognigy, voiceSettings);
+                }
+                catch (error) {
+                    throw new Error(`[VG2] Error on AI Agent Job node. Error message: ${error.message}`);
+                }
+            }
+            const _13 = profile, { profileId, accepted_gdpr, prevent_data_collection, privacy_policy } = _13, cleanedProfile = __rest(_13, ["profileId", "accepted_gdpr", "prevent_data_collection", "privacy_policy"]);
             const userMemory = getUserMemory(memoryType, selectedProfileFields, aiAgent, cleanedProfile);
             /**
              *  ----- Knowledge Search Section -----
             */
             let knowledgeSearchResponseData;
             const sessionState = yield api.loadSessionState();
-            const lastToolCall = (_a = sessionState.lastToolCall) === null || _a === void 0 ? void 0 : _a.toolCall;
+            const lastToolCall = (_b = sessionState.lastToolCall) === null || _b === void 0 ? void 0 : _b.toolCall;
             if (knowledgeSearchBehavior === "always" ||
-                (knowledgeSearchBehavior === "onDemand" && ((_b = lastToolCall === null || lastToolCall === void 0 ? void 0 : lastToolCall.function) === null || _b === void 0 ? void 0 : _b.name) === "retrieve_knowledge")) {
+                (knowledgeSearchBehavior === "onDemand" && ((_c = lastToolCall === null || lastToolCall === void 0 ? void 0 : lastToolCall.function) === null || _c === void 0 ? void 0 : _c.name) === "retrieve_knowledge")) {
                 const knowledgeStoreIds = [];
                 if (knowledgeSearchAiAgentKnowledge && aiAgent.knowledgeReferenceId) {
                     knowledgeStoreIds.push(aiAgent.knowledgeReferenceId);
@@ -746,8 +853,8 @@ export const AI_AGENT_JOB = createNodeDescriptor({
                 if (knowledgeSearchJobKnowledge && knowledgeSearchJobStore) {
                     knowledgeStoreIds.push(knowledgeSearchJobStore);
                 }
-                if (knowledgeStoreIds.length > 0 && (input.text || ((_d = (_c = lastToolCall === null || lastToolCall === void 0 ? void 0 : lastToolCall.function) === null || _c === void 0 ? void 0 : _c.arguments) === null || _d === void 0 ? void 0 : _d.generated_prompt))) {
-                    let query = ((_f = (_e = lastToolCall === null || lastToolCall === void 0 ? void 0 : lastToolCall.function) === null || _e === void 0 ? void 0 : _e.arguments) === null || _f === void 0 ? void 0 : _f.generated_prompt) || input.text;
+                if (knowledgeStoreIds.length > 0 && (input.text || ((_e = (_d = lastToolCall === null || lastToolCall === void 0 ? void 0 : lastToolCall.function) === null || _d === void 0 ? void 0 : _d.arguments) === null || _e === void 0 ? void 0 : _e.generated_prompt))) {
+                    let query = ((_g = (_f = lastToolCall === null || lastToolCall === void 0 ? void 0 : lastToolCall.function) === null || _f === void 0 ? void 0 : _f.arguments) === null || _g === void 0 ? void 0 : _g.generated_prompt) || input.text;
                     if (knowledgeSearchBehavior === "always" && knowledgeSearchGenerateSearchPrompt) {
                         const generatedSearchPrompt = yield generateSearchPrompt({ api, userMemory, llmProviderReferenceId, debugLogTokenCount, memoryContextInjection });
                         if (generatedSearchPrompt === null || generatedSearchPrompt === void 0 ? void 0 : generatedSearchPrompt.generated_prompt) {
@@ -763,10 +870,10 @@ export const AI_AGENT_JOB = createNodeDescriptor({
                         knowledgeStoreIds,
                     };
                     if (knowledgeSearchBehavior === "onDemand") {
-                        const generated_buffer_phrase = (_h = (_g = lastToolCall === null || lastToolCall === void 0 ? void 0 : lastToolCall.function) === null || _g === void 0 ? void 0 : _g.arguments) === null || _h === void 0 ? void 0 : _h.generated_buffer_phrase;
+                        const generated_buffer_phrase = (_j = (_h = lastToolCall === null || lastToolCall === void 0 ? void 0 : lastToolCall.function) === null || _h === void 0 ? void 0 : _h.arguments) === null || _j === void 0 ? void 0 : _j.generated_buffer_phrase;
                         if (generated_buffer_phrase) {
                             // output the generated buffer phrase. Don't add it to the transcript, else the LLM will repeat it next time.
-                            yield ((_j = api.output) === null || _j === void 0 ? void 0 : _j.call(api, generated_buffer_phrase, {
+                            yield ((_k = api.output) === null || _k === void 0 ? void 0 : _k.call(api, generated_buffer_phrase, {
                                 _cognigy: {
                                     _preventTranscript: true
                                 }
@@ -796,7 +903,7 @@ export const AI_AGENT_JOB = createNodeDescriptor({
                         if (query) {
                             messageLines.push(`\n<b>UI__DEBUG_MODE__AI_AGENT_JOB__KNOWLEDGE_SEARCH__SEARCH_PROMPT</b> ${query}`);
                         }
-                        if ((_k = knowledgeSearchResponseData === null || knowledgeSearchResponseData === void 0 ? void 0 : knowledgeSearchResponseData.topK) === null || _k === void 0 ? void 0 : _k.length) {
+                        if ((_l = knowledgeSearchResponseData === null || knowledgeSearchResponseData === void 0 ? void 0 : knowledgeSearchResponseData.topK) === null || _l === void 0 ? void 0 : _l.length) {
                             knowledgeSearchResponseData === null || knowledgeSearchResponseData === void 0 ? void 0 : knowledgeSearchResponseData.topK.forEach((result, index) => {
                                 var _a;
                                 messageLines.push(`\nTop ${index + 1}:`);
@@ -808,7 +915,7 @@ export const AI_AGENT_JOB = createNodeDescriptor({
                         else {
                             messageLines.push("UI__DEBUG_MODE__AI_AGENT_JOB__KNOWLEDGE_SEARCH__NO_RESULTS");
                         }
-                        (_l = api.logDebugMessage) === null || _l === void 0 ? void 0 : _l.call(api, messageLines.join("\n"), "UI__DEBUG_MODE__AI_AGENT_JOB__KNOWLEDGE_SEARCH__HEADER");
+                        (_m = api.logDebugMessage) === null || _m === void 0 ? void 0 : _m.call(api, messageLines.join("\n"), "UI__DEBUG_MODE__AI_AGENT_JOB__KNOWLEDGE_SEARCH__HEADER");
                     }
                     // Knowledge Search "onDemand" responds to a tool call
                     if (knowledgeSearchBehavior === "onDemand") {
@@ -837,7 +944,7 @@ export const AI_AGENT_JOB = createNodeDescriptor({
                         yield api.addTranscriptStep(toolAnswer);
                     }
                 }
-                if (((_m = lastToolCall === null || lastToolCall === void 0 ? void 0 : lastToolCall.function) === null || _m === void 0 ? void 0 : _m.name) === "retrieve_knowledge") {
+                if (((_o = lastToolCall === null || lastToolCall === void 0 ? void 0 : lastToolCall.function) === null || _o === void 0 ? void 0 : _o.name) === "retrieve_knowledge") {
                     // remove the retrieve_knowledge toolCall from session state to avoid infinite loops
                     api.updateSessionStateValues({
                         lastToolCall: undefined
@@ -845,26 +952,35 @@ export const AI_AGENT_JOB = createNodeDescriptor({
                 }
             }
             // ----- End of Knowledge Search Section ----- //
+            const isOnDemandKnowledgeStoreConfigured = knowledgeSearchBehavior === "onDemand" && ((knowledgeSearchAiAgentKnowledge && aiAgent.knowledgeReferenceId) || (knowledgeSearchJobKnowledge && knowledgeSearchJobStore));
             // create the system Message from the AI Agent resource and this Node's config storage
-            const systemMessage = createSystemMessage(aiAgent, input, jobName, jobDescription, jobInstructions, userMemory, memoryContextInjection, knowledgeSearchBehavior);
+            const systemMessage = createSystemMessage(aiAgent, input, jobName, jobDescription, jobInstructions, userMemory, memoryContextInjection, isOnDemandKnowledgeStoreConfigured ? "onDemand" : "none");
             // Create Tools JSON
             const tools = [];
             const toolIds = [];
             childConfigs.forEach(child => {
+                if (child.type === "aiAgentJobDefault") {
+                    return;
+                }
+                ;
                 const toolId = child.config.toolId;
-                if (!validateToolId(toolId)) {
-                    throw new Error(`Tool ID ${toolId} is not valid. Please use only alphanumeric characters, dashes and underscores.`);
+                if (!toolId) {
+                    throw new Error(`Tool ID is missing in Tool Node configuration.`);
+                }
+                const parsedToolId = api.parseCognigyScriptText(toolId);
+                if (!validateToolId(parsedToolId)) {
+                    throw new Error(`Tool ID ${parsedToolId} is not valid. Please use only alphanumeric characters, dashes and underscores.`);
                 }
-                if (toolIds.includes(toolId)) {
-                    throw new Error(`Tool ID ${toolId} is not unique. Please ensure each tool has a unique id.`);
+                if (toolIds.includes(parsedToolId)) {
+                    throw new Error(`Tool ID ${parsedToolId} is not unique. Please ensure each tool has a unique id.`);
                 }
-                toolIds.push(toolId);
+                toolIds.push(parsedToolId);
                 if (child.type === "aiAgentJobTool" && (!child.config.condition || !!api.parseCognigyScriptCondition(child.config.condition))) {
                     const tool = {
                         type: "function",
                         function: {
-                            name: toolId,
-                            description: child.config.description,
+                            name: parsedToolId,
+                            description: api.parseCognigyScriptText(child.config.description),
                         }
                     };
                     if (useStrict) {
@@ -883,10 +999,10 @@ export const AI_AGENT_JOB = createNodeDescriptor({
                 messageLines.push(`<b>UI__DEBUG_MODE__AI_AGENT_JOB__CONFIGURATION__AI_AGENT_NAME__LABEL</b> ${aiAgent.name}`);
                 messageLines.push(`<b>UI__DEBUG_MODE__AI_AGENT_JOB__CONFIGURATION__JOB_NAME__LABEL</b> ${jobName}`);
                 // Safety settings
-                messageLines.push(`<b>UI__DEBUG_MODE__AI_AGENT_JOB__CONFIGURATION__SAFETY_SETTINGS_AVOID_HARMFUL_CONTENT</b> ${(_o = aiAgent === null || aiAgent === void 0 ? void 0 : aiAgent.safetySettings) === null || _o === void 0 ? void 0 : _o.avoidHarmfulContent}`);
-                messageLines.push(`<b>UI__DEBUG_MODE__AI_AGENT_JOB__CONFIGURATION__SAFETY_SETTINGS_AVOID_UNGROUNDED_CONTENT</b> ${(_p = aiAgent === null || aiAgent === void 0 ? void 0 : aiAgent.safetySettings) === null || _p === void 0 ? void 0 : _p.avoidUngroundedContent}`);
-                messageLines.push(`<b>UI__DEBUG_MODE__AI_AGENT_JOB__CONFIGURATION__SAFETY_SETTINGS_AVOID_COPYRIGHT_INFRINGEMENTS</b> ${(_q = aiAgent === null || aiAgent === void 0 ? void 0 : aiAgent.safetySettings) === null || _q === void 0 ? void 0 : _q.avoidCopyrightInfringements}`);
-                messageLines.push(`<b>UI__DEBUG_MODE__AI_AGENT_JOB__CONFIGURATION__SAFETY_SETTINGS_PREVENT_JAILBREAK_AND_MANIPULATION</b> ${(_r = aiAgent === null || aiAgent === void 0 ? void 0 : aiAgent.safetySettings) === null || _r === void 0 ? void 0 : _r.preventJailbreakAndManipulation}`);
+                messageLines.push(`<b>UI__DEBUG_MODE__AI_AGENT_JOB__CONFIGURATION__SAFETY_SETTINGS_AVOID_HARMFUL_CONTENT</b> ${(_p = aiAgent === null || aiAgent === void 0 ? void 0 : aiAgent.safetySettings) === null || _p === void 0 ? void 0 : _p.avoidHarmfulContent}`);
+                messageLines.push(`<b>UI__DEBUG_MODE__AI_AGENT_JOB__CONFIGURATION__SAFETY_SETTINGS_AVOID_UNGROUNDED_CONTENT</b> ${(_q = aiAgent === null || aiAgent === void 0 ? void 0 : aiAgent.safetySettings) === null || _q === void 0 ? void 0 : _q.avoidUngroundedContent}`);
+                messageLines.push(`<b>UI__DEBUG_MODE__AI_AGENT_JOB__CONFIGURATION__SAFETY_SETTINGS_AVOID_COPYRIGHT_INFRINGEMENTS</b> ${(_r = aiAgent === null || aiAgent === void 0 ? void 0 : aiAgent.safetySettings) === null || _r === void 0 ? void 0 : _r.avoidCopyrightInfringements}`);
+                messageLines.push(`<b>UI__DEBUG_MODE__AI_AGENT_JOB__CONFIGURATION__SAFETY_SETTINGS_PREVENT_JAILBREAK_AND_MANIPULATION</b> ${(_s = aiAgent === null || aiAgent === void 0 ? void 0 : aiAgent.safetySettings) === null || _s === void 0 ? void 0 : _s.preventJailbreakAndManipulation}`);
                 // Tools
                 if (tools.length > 0) {
                     messageLines.push("<b>UI__DEBUG_MODE__AI_AGENT_JOB__CONFIGURATION__TOOLS__LABEL</b>");
@@ -929,11 +1045,22 @@ export const AI_AGENT_JOB = createNodeDescriptor({
                         knowledgeSearchTags.forEach(tag => messageLines.push(`- ${tag}`));
                     }
                 }
-                (_s = api.logDebugMessage) === null || _s === void 0 ? void 0 : _s.call(api, messageLines.join("\n"), "UI__DEBUG_MODE__AI_AGENT_JOB__CONFIGURATION__HEADER");
+                // Add voice configuration debug info
+                if (config.voiceSetting === "inheritFromAiAgent") {
+                    messageLines.push("\n<b>UI__DEBUG_MODE__AI_AGENT_JOB__CONFIGURATION__VOICE_SETTING__INHERIT</b>");
+                }
+                else {
+                    messageLines.push("\n<b>UI__DEBUG_MODE__AI_AGENT_JOB__CONFIGURATION__VOICE_SETTING__JOB_VOICE</b>");
+                }
+                messageLines.push(`UI__DEBUG_MODE__AI_AGENT_JOB__CONFIGURATION__VOICE_SETTING__TTS_VENDOR ${config.ttsVendor || 'UI__DEBUG_MODE__AI_AGENT_JOB__CONFIGURATION__VOICE_SETTING__NOT_SET'}`);
+                messageLines.push(`UI__DEBUG_MODE__AI_AGENT_JOB__CONFIGURATION__VOICE_SETTING__TTS_LANGUAGE ${config.ttsLanguage || 'UI__DEBUG_MODE__AI_AGENT_JOB__CONFIGURATION__VOICE_SETTING__NOT_SET'}`);
+                messageLines.push(`UI__DEBUG_MODE__AI_AGENT_JOB__CONFIGURATION__VOICE_SETTING__TTS_MODEL ${config.ttsModel || 'UI__DEBUG_MODE__AI_AGENT_JOB__CONFIGURATION__VOICE_SETTING__NOT_SET'}`);
+                messageLines.push(`UI__DEBUG_MODE__AI_AGENT_JOB__CONFIGURATION__VOICE_SETTING__TTS_VOICE ${config.ttsVoice || 'UI__DEBUG_MODE__AI_AGENT_JOB__CONFIGURATION__VOICE_SETTING__NOT_SET'}`);
+                (_t = api.logDebugMessage) === null || _t === void 0 ? void 0 : _t.call(api, messageLines.join("\n"), "UI__DEBUG_MODE__AI_AGENT_JOB__CONFIGURATION__HEADER");
             }
             // keep this after the debug message since the "retrieve_knowledge" tool is implicit
             // we only add this tool if at least one knowledge source is enabled
-            if (knowledgeSearchBehavior === "onDemand" && ((knowledgeSearchAiAgentKnowledge && aiAgent.knowledgeReferenceId) || (knowledgeSearchJobKnowledge && knowledgeSearchJobStore))) {
+            if (isOnDemandKnowledgeStoreConfigured) {
                 const knowledgeTool = {
                     type: "function",
                     function: {
@@ -973,23 +1100,26 @@ export const AI_AGENT_JOB = createNodeDescriptor({
                 transcript.length > 0 &&
                 transcript[transcript.length - 1].role === TranscriptRole.USER) {
                 const userInput = transcript[transcript.length - 1];
-                const enhancedInput = `## Knowledge Source Context\nAdditional Context from the knowledge source: \n${JSON.stringify(knowledgeSearchResponseData)}\n\n\n${((_t = userInput === null || userInput === void 0 ? void 0 : userInput.payload) === null || _t === void 0 ? void 0 : _t.text) || input.text}`;
+                const enhancedInput = `## Knowledge Source Context\nAdditional Context from the knowledge source: \n${JSON.stringify(knowledgeSearchResponseData)}\n\n\n${((_u = userInput === null || userInput === void 0 ? void 0 : userInput.payload) === null || _u === void 0 ? void 0 : _u.text) || input.text}`;
                 transcript[transcript.length - 1].payload.text = enhancedInput;
             }
+            const isStreamingChannel = input.channel === "webchat3" || input.channel === "adminconsole";
+            const _messageId = randomUUID();
             const llmPromptOptions = Object.assign(Object.assign({ prompt: "", chat: systemMessage, 
                 // Temp fix to override the transcript if needed
-                transcript: ((_u = context === null || context === void 0 ? void 0 : context._cognigy) === null || _u === void 0 ? void 0 : _u.transcript) ? [...context._cognigy.transcript] : transcript, detailedResults: true, timeoutInMs: timeoutInMs !== null && timeoutInMs !== void 0 ? timeoutInMs : 8000, maxTokens: maxTokens !== null && maxTokens !== void 0 ? maxTokens : 4000, temperature: temperature !== null && temperature !== void 0 ? temperature : 0.7, topP: 1, frequencyPenalty: 0, presencePenalty: 0, responseFormat: "text", stream: storeLocation === "stream", streamOnDataHandler: (text) => {
+                transcript: ((_v = context === null || context === void 0 ? void 0 : context._cognigy) === null || _v === void 0 ? void 0 : _v.transcript) ? [...context._cognigy.transcript] : transcript, detailedResults: true, timeoutInMs: timeoutInMs !== null && timeoutInMs !== void 0 ? timeoutInMs : 8000, maxTokens: maxTokens !== null && maxTokens !== void 0 ? maxTokens : 4000, temperature: temperature !== null && temperature !== void 0 ? temperature : 0.7, topP: 1, frequencyPenalty: 0, presencePenalty: 0, responseFormat: "text", stream: storeLocation === "stream", streamOnDataHandler: (text) => {
                     var _a;
-                    text = text.trim();
+                    text = isStreamingChannel ? text : text.trim();
                     if (text) {
                         // if we got text, we output it, but prevent it from being added to the transcript
                         (_a = api.output) === null || _a === void 0 ? void 0 : _a.call(api, text, {
                             _cognigy: {
-                                _preventTranscript: true
+                                _preventTranscript: true,
+                                _messageId,
                             }
                         });
                     }
-                }, streamStopTokens: streamStopTokens || [".", "!", "?", "\\n"] }, (tools.length > 0 && { tools })), (tools.length > 0 && { toolChoice: toolChoice }));
+                }, streamStopTokens: streamStopTokens || [".", "!", "?", "\\n"], preventNewLineRemoval: isStreamingChannel ? true : false }, (tools.length > 0 && { tools })), (tools.length > 0 && { toolChoice: toolChoice }));
             // llmProviderReferenceId `default` value is not a responseFormat, rather it is LLM Model default selection.
             if (llmProviderReferenceId && llmProviderReferenceId !== "default") {
                 llmPromptOptions["llmProviderReferenceId"] = llmProviderReferenceId;
@@ -1001,22 +1131,25 @@ export const AI_AGENT_JOB = createNodeDescriptor({
                 };
             }
             // Set understood to true so that an AI Agent interaction doesn't look false in our analytics
-            (_v = api.setAnalyticsData) === null || _v === void 0 ? void 0 : _v.call(api, "understood", "true");
+            (_w = api.setAnalyticsData) === null || _w === void 0 ? void 0 : _w.call(api, "understood", "true");
             input.understood = true;
-            const fullLlmResult = yield ((_w = api.runGenerativeAIPrompt) === null || _w === void 0 ? void 0 : _w.call(api, llmPromptOptions, "aiAgent"));
+            const fullLlmResult = yield ((_x = api.runGenerativeAIPrompt) === null || _x === void 0 ? void 0 : _x.call(api, llmPromptOptions, "aiAgent"));
             const { messages } = fullLlmResult, llmResult = __rest(fullLlmResult, ["messages"]);
             const llmProvider = llmResult === null || llmResult === void 0 ? void 0 : llmResult.provider;
             const tokenUsage = fullLlmResult.tokenUsage;
             // Send optional debug message with token usage
             if (debugLogTokenCount && tokenUsage) {
-                (_x = api.logDebugMessage) === null || _x === void 0 ? void 0 : _x.call(api, tokenUsage, "UI__DEBUG_MODE__AI_AGENT_JOB__TOKEN_USAGE__HEADER");
+                (_y = api.logDebugMessage) === null || _y === void 0 ? void 0 : _y.call(api, tokenUsage, "UI__DEBUG_MODE__AI_AGENT_JOB__TOKEN_USAGE__HEADER");
             }
             // Identify if the result is a tool call
             // If response is a tool call, set next node for Tools
             if (llmResult.finishReason === "tool_calls" && llmResult.toolCalls.length > 0) {
                 const mainToolCall = llmResult.toolCalls[0];
                 // Find the child node with the toolId of the tool call
-                const toolChild = childConfigs.find(child => { var _a; return child.type === "aiAgentJobTool" && ((_a = child.config) === null || _a === void 0 ? void 0 : _a.toolId) === mainToolCall.function.name; });
+                const toolChild = childConfigs.find(child => { var _a, _b; return child.type === "aiAgentJobTool" && ((_a = child.config) === null || _a === void 0 ? void 0 : _a.toolId) && api.parseCognigyScriptText((_b = child.config) === null || _b === void 0 ? void 0 : _b.toolId) === mainToolCall.function.name; });
+                if (toolChild === undefined) {
+                    (_z = api.logDebugError) === null || _z === void 0 ? void 0 : _z.call(api, `UI__DEBUG_MODE__AI_AGENT_JOB__TOOL_CALL__ERROR__BODY <b>${mainToolCall.function.name}</b>`, "UI__DEBUG_MODE__AI_AGENT_JOB__TOOL_CALL__ERROR__HEADER");
+                }
                 // Add last tool call to session state for loading it from Tool Answer Node
                 api.updateSessionStateValues({
                     lastToolCall: {
@@ -1030,13 +1163,13 @@ export const AI_AGENT_JOB = createNodeDescriptor({
                 });
                 // if there are any parameters/arguments, add them to the input slots
                 if (mainToolCall.function.arguments) {
-                    input.aiAgent = Object.assign(Object.assign({}, input.aiAgent), { toolArgs: Object.assign(Object.assign({}, (_z = (_y = input.aiAgent) === null || _y === void 0 ? void 0 : _y.toolArgs) !== null && _z !== void 0 ? _z : {}), mainToolCall.function.arguments) });
+                    input.aiAgent = Object.assign(Object.assign({}, input.aiAgent), { toolArgs: Object.assign(Object.assign({}, (_1 = (_0 = input.aiAgent) === null || _0 === void 0 ? void 0 : _0.toolArgs) !== null && _1 !== void 0 ? _1 : {}), mainToolCall.function.arguments) });
                 }
                 // Debug Message for Tool Calls, configured in the Tool Node
-                if (toolChild === null || toolChild === void 0 ? void 0 : toolChild.config.debugMessage) {
-                    const messageLines = [`<b>UI__DEBUG_MODE__AI_AGENT_JOB__TOOL_CALL__DEBUG_MESSAGE__HEADER:</b> ${toolChild.config.toolId}`];
+                if ((_2 = toolChild === null || toolChild === void 0 ? void 0 : toolChild.config) === null || _2 === void 0 ? void 0 : _2.debugMessage) {
+                    const messageLines = [`<b>UI__DEBUG_MODE__AI_AGENT_JOB__TOOL_CALL__DEBUG_MESSAGE__HEADER:</b> ${api.parseCognigyScriptText(toolChild.config.toolId)}`];
                     // Arguments / Parameters Slots
-                    const slots = ((_0 = mainToolCall === null || mainToolCall === void 0 ? void 0 : mainToolCall.function) === null || _0 === void 0 ? void 0 : _0.arguments) && Object.keys(mainToolCall.function.arguments);
+                    const slots = ((_3 = mainToolCall === null || mainToolCall === void 0 ? void 0 : mainToolCall.function) === null || _3 === void 0 ? void 0 : _3.arguments) && Object.keys(mainToolCall.function.arguments);
                     const hasSlots = slots && slots.length > 0;
                     messageLines.push(`<b>UI__DEBUG_MODE__AI_AGENT_JOB__TOOL_CALL__DEBUG_MESSAGE__SLOTS</b>${hasSlots ? "" : " -"}`);
                     if (hasSlots) {
@@ -1051,7 +1184,7 @@ export const AI_AGENT_JOB = createNodeDescriptor({
                             messageLines.push(`- ${slot}: ${slotValueAsString}`);
                         });
                     }
-                    (_1 = api.logDebugMessage) === null || _1 === void 0 ? void 0 : _1.call(api, messageLines.join("\n"), "UI__DEBUG_MODE__AI_AGENT_JOB__TOOL_CALL__DEBUG_MESSAGE__HEADER");
+                    (_4 = api.logDebugMessage) === null || _4 === void 0 ? void 0 : _4.call(api, messageLines.join("\n"), "UI__DEBUG_MODE__AI_AGENT_JOB__TOOL_CALL__DEBUG_MESSAGE__HEADER");
                 }
                 if (toolChild) {
                     api.setNextNode(toolChild.id);
@@ -1076,7 +1209,7 @@ export const AI_AGENT_JOB = createNodeDescriptor({
             }
             // Optionally output the result immediately
             if (llmResult.result && outputImmediately && !llmPromptOptions.stream) {
-                yield ((_2 = api.output) === null || _2 === void 0 ? void 0 : _2.call(api, llmResult.result, {}));
+                yield ((_5 = api.output) === null || _5 === void 0 ? void 0 : _5.call(api, llmResult.result, {}));
             }
             // If we are streaming and we got a result, also store it into the transcript, since streamed chunks are not stored there
             if (llmResult.result && llmPromptOptions.stream) {
@@ -1093,7 +1226,7 @@ export const AI_AGENT_JOB = createNodeDescriptor({
             }
             // Add response to Cognigy Input/Context for further usage
             if (storeLocation === "context") {
-                (_3 = api.addToContext) === null || _3 === void 0 ? void 0 : _3.call(api, contextKey, llmResult, "simple");
+                (_6 = api.addToContext) === null || _6 === void 0 ? void 0 : _6.call(api, contextKey, llmResult, "simple");
             }
             else if (storeLocation === "input") {
                 api.addToInput(inputKey, llmResult);
@@ -1106,14 +1239,14 @@ export const AI_AGENT_JOB = createNodeDescriptor({
             const errorDetails = {
                 name: (error === null || error === void 0 ? void 0 : error.name) || "Error",
                 code: (error === null || error === void 0 ? void 0 : error.code) || (error === null || error === void 0 ? void 0 : error.httpStatusCode),
-                message: (error === null || error === void 0 ? void 0 : error.message) || ((_4 = error.originalErrorDetails) === null || _4 === void 0 ? void 0 : _4.message),
+                message: (error === null || error === void 0 ? void 0 : error.message) || ((_7 = error.originalErrorDetails) === null || _7 === void 0 ? void 0 : _7.message),
             };
-            (_5 = api.emitEvent) === null || _5 === void 0 ? void 0 : _5.call(api, "nodeError", { nodeId, flowId: flowReferenceId, errorMessage: error });
+            (_8 = api.emitEvent) === null || _8 === void 0 ? void 0 : _8.call(api, "nodeError", { nodeId, flowId: flowReferenceId, errorMessage: error });
             if (logErrorToSystem) {
-                (_6 = api.log) === null || _6 === void 0 ? void 0 : _6.call(api, "error", JSON.stringify(errorDetails));
+                (_9 = api.log) === null || _9 === void 0 ? void 0 : _9.call(api, "error", JSON.stringify(errorDetails));
             }
             if (errorHandling !== "stop") {
-                (_7 = api.logDebugError) === null || _7 === void 0 ? void 0 : _7.call(api, errorDetails.message + (errorDetails.code ? ` (error code: ${errorDetails.code})` : ""), errorDetails.name);
+                (_10 = api.logDebugError) === null || _10 === void 0 ? void 0 : _10.call(api, errorDetails.message + (errorDetails.code ? ` (error code: ${errorDetails.code})` : ""), errorDetails.name);
             }
             if (storeErrorInInput) {
                 input.aiAgent = input.aiAgent || {};
@@ -1122,7 +1255,7 @@ export const AI_AGENT_JOB = createNodeDescriptor({
             if (errorHandling === "continue") {
                 // output the timeout message
                 if (errorMessage) {
-                    yield ((_8 = api.output) === null || _8 === void 0 ? void 0 : _8.call(api, errorMessage, null));
+                    yield ((_11 = api.output) === null || _11 === void 0 ? void 0 : _11.call(api, errorMessage, null));
                 }
                 // Set default node as next node
                 const defaultChild = childConfigs.find(child => child.type === "aiAgentJobDefault");
@@ -1134,7 +1267,7 @@ export const AI_AGENT_JOB = createNodeDescriptor({
                 if (!errorHandlingGotoTarget) {
                     throw new Error("GoTo Target is required");
                 }
-                if (!((_9 = api.checkThink) === null || _9 === void 0 ? void 0 : _9.call(api, nodeId))) {
+                if (!((_12 = api.checkThink) === null || _12 === void 0 ? void 0 : _12.call(api, nodeId))) {
                     api.resetNextNodes();
                     yield api.executeFlow({
                         flowNode: {

package/dist/esm/shared/charts/descriptors/service/checkAgentAvailability.js

@@ -17,6 +17,26 @@ export const CHECK_AGENT_AVAILABILITY = createNodeDescriptor({
     },
     tags: ["service"],
     fields: [
+        {
+            key: "checkAgentAvailabilityProvider",
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__HANDOVER_PROVIDER__LABEL",
+            type: "checkAgentAvailabilityProvider",
+            description: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__HANDOVER_PROVIDER__DESCRIPTION",
+            defaultValue: "legacyEndpoint",
+            params: {
+                required: true,
+            },
+        },
+        {
+            key: "checkAgentAvailabilityConfig",
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__HANDOVER_PROVIDER__LABEL",
+            type: "json",
+            description: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__HANDOVER_PROVIDER__DESCRIPTION",
+            defaultValue: {},
+            params: {
+                required: true,
+            },
+        },
         {
             key: "chatwootInboxId",
             type: "cognigyText",
@@ -151,7 +171,20 @@ export const CHECK_AGENT_AVAILABILITY = createNodeDescriptor({
             defaultCollapsed: true,
             fields: [
                 "chatwootInboxId",
-            ]
+            ],
+            condition: {
+                or: [
+                    {
+                        key: "checkAgentAvailabilityProvider",
+                        value: "legacyEndpoint"
+                    },
+                    {
+                        key: "checkAgentAvailabilityProvider",
+                        // @ts-ignore
+                        value: null
+                    }
+                ]
+            }
         },
         {
             key: "liveAgentSettings",
@@ -161,7 +194,20 @@ export const CHECK_AGENT_AVAILABILITY = createNodeDescriptor({
                 COGNIGY_LIVE_AGENT_DESCRIPTOR_FIELDS.LIVE_AGENT_INBOX_ID,
                 COGNIGY_LIVE_AGENT_DESCRIPTOR_FIELDS.LIVE_AGENT_SKILLS,
                 COGNIGY_LIVE_AGENT_DESCRIPTOR_FIELDS.LIVE_AGENT_LANGUAGES,
-            ]
+            ],
+            condition: {
+                or: [
+                    {
+                        key: "checkAgentAvailabilityProvider",
+                        value: "legacyEndpoint"
+                    },
+                    {
+                        key: "checkAgentAvailabilityProvider",
+                        // @ts-ignore
+                        value: null
+                    }
+                ]
+            }
         },
         {
             key: "genesysCloudSettings",
@@ -171,7 +217,20 @@ export const CHECK_AGENT_AVAILABILITY = createNodeDescriptor({
                 "genesysCloudSkills",
                 "genesysCloudProfileSkills",
                 "genesysCloudLanguageSkills"
-            ]
+            ],
+            condition: {
+                or: [
+                    {
+                        key: "checkAgentAvailabilityProvider",
+                        value: "legacyEndpoint"
+                    },
+                    {
+                        key: "checkAgentAvailabilityProvider",
+                        // @ts-ignore
+                        value: null
+                    }
+                ]
+            }
         },
         {
             key: "storage",
@@ -195,6 +254,7 @@ export const CHECK_AGENT_AVAILABILITY = createNodeDescriptor({
         }
     ],
     form: [
+        { type: "field", key: "checkAgentAvailabilityProvider" },
         { type: "section", key: "genesysCloudSettings" },
         // only render this field if "live agent" is enabled
         process.env.FEATURE_USE_COGNIGY_LIVE_AGENT === "true" && {

package/dist/esm/shared/charts/descriptors/service/handoverConnections.js

@@ -0,0 +1,48 @@
+export const LIVE_AGENT_CONNECTION = {
+    type: "live_agent",
+    label: "UI__HANDOVER_PROVIDER_EDITOR__HANDOVER_FORM__LIVE_AGENT_CONNECTION_AUTHENTICATION__LABEL",
+    fields: [
+        { fieldName: "apiKey", label: "UI__HANDOVER_PROVIDER_EDITOR__HANDOVER_FORM__LIVE_AGENT__API_KEY__LABEL" }
+    ]
+};
+export const RINGCENTRAL_ENGAGE_CONNECTION = {
+    type: "ringcentral_engage",
+    label: "UI__HANDOVER_PROVIDER_EDITOR__HANDOVER_FORM__RINGCENTRAL_ENGAGE_CONNECTION_AUTHENTICATION__LABEL",
+    fields: [
+        { fieldName: "webhookSecret", label: "UI__HANDOVER_PROVIDER_EDITOR__HANDOVER_FORM__RINGCENTRAL_ENGAGE__WEBHOOK_SECRET__LABEL" },
+        { fieldName: "realtimeAccessToken", label: "UI__HANDOVER_PROVIDER_EDITOR__HANDOVER_FORM__RINGCENTRAL_ENGAGE__REALTIME_ACCESS_TOKEN__LABEL" },
+        { fieldName: "apiAccessToken", label: "UI__HANDOVER_PROVIDER_EDITOR__HANDOVER_FORM__RINGCENTRAL_ENGAGE__API_ACCESS_TOKEN__LABEL" }
+    ]
+};
+export const CHATWOOT_CONNECTION = {
+    type: "chatwoot",
+    label: "UI__HANDOVER_PROVIDER_EDITOR__HANDOVER_FORM__CHATWOOT_CONNECTION_AUTHENTICATION__LABEL",
+    fields: [
+        { fieldName: "apiKey", label: "UI__HANDOVER_PROVIDER_EDITOR__HANDOVER_FORM__CHATWOOT__API_KEY__LABEL" }
+    ]
+};
+export const EIGHT_BY_EIGHT_CONNECTION = {
+    type: "eight_by_eight",
+    label: "UI__HANDOVER_PROVIDER_EDITOR__HANDOVER_FORM__EIGHTBYEIGHT_CONNECTION_AUTHENTICATION__LABEL",
+    fields: [
+        { fieldName: "apiAccessToken", label: "UI__HANDOVER_PROVIDER_EDITOR__HANDOVER_FORM__EIGHTBYEIGHT__API_ACCESS_TOKEN__LABEL" }
+    ]
+};
+export const GENESYS_CLOUD_CONNECTION = {
+    type: "genesys_cloud",
+    label: "UI__HANDOVER_PROVIDER_EDITOR__HANDOVER_FORM__GENESYS_CLOUD_CONNECTION_AUTHENTICATION__LABEL",
+    fields: [
+        { fieldName: "clientId", label: "UI__HANDOVER_PROVIDER_EDITOR__HANDOVER_FORM__GENESYS_CLOUD__CLIENT_ID__LABEL" },
+        { fieldName: "clientSecret", label: "UI__HANDOVER_PROVIDER_EDITOR__HANDOVER_FORM__GENESYS_CLOUD__CLIENT_SECRET__LABEL" },
+    ]
+};
+export const GENESYS_CLOUD_CONNECTION_OM = {
+    type: "genesys_cloud_om",
+    label: "UI__HANDOVER_PROVIDER_EDITOR__HANDOVER_FORM__GENESYS_CLOUD_CONNECTION_AUTHENTICATION__LABEL",
+    fields: [
+        { fieldName: "clientId", label: "UI__HANDOVER_PROVIDER_EDITOR__HANDOVER_FORM__GENESYS_CLOUD__CLIENT_ID__LABEL" },
+        { fieldName: "clientSecret", label: "UI__HANDOVER_PROVIDER_EDITOR__HANDOVER_FORM__GENESYS_CLOUD__CLIENT_SECRET__LABEL" },
+        { fieldName: "webhookSecret", label: "UI__HANDOVER_PROVIDER_EDITOR__HANDOVER_FORM__GENESYS_CLOUD__WEBHOOK_SECRET__LABEL" }
+    ]
+};
+//# sourceMappingURL=handoverConnections.js.map