@cognigy/rest-api-client 4.95.0 → 4.97.0

package/CHANGELOG.md

@@ -1,8 +1,18 @@
+# 4.97.0
+Released: March 18th, 2025 
+
+Released state of package up to date with Cognigy.AI v4.97.0 
+
 # 4.95.0
 Released: February 19th, 2025 
 
 Released state of package up to date with Cognigy.AI v4.95.0 
 
+# 4.94.0
+Released: February 07th, 2025 
+
+Released state of package up to date with Cognigy.AI v4.94.0 
+
 # 4.93.0
 Released: Jan 22nd, 2025
 

package/build/apigroups/ManagementAPIGroup_2_0.js

@@ -41,7 +41,8 @@ function ManagementAPIGroup_2_0(instance) {
         deleteUserManagement: ({ userId }, options) => (0, GenericAPIFn_1.GenericAPIFn)(`/new/management/v2.0/users/${userId}`, "DELETE", self)(undefined, options),
         impersonateUserManagement: ({ userId }, options) => (0, GenericAPIFn_1.GenericAPIFn)(`/new/management/v2.0/users/${userId}/impersonate`, "POST", self)(undefined, options),
         createApiKeyManagement: (args, options) => (0, GenericAPIFn_1.GenericAPIFn)("/new/management/v2.0/organisations/apikeys", "POST", self)(args, options),
-        createSystemMessage: (args, options) => (0, GenericAPIFn_1.GenericAPIFn)("/new/management/v2.0/system/createsystemmessage", "POST", self)(args, options)
+        createSystemMessage: (args, options) => (0, GenericAPIFn_1.GenericAPIFn)("/new/management/v2.0/system/createsystemmessage", "POST", self)(args, options),
+        generateAuthenticationToken: (args, options) => (0, GenericAPIFn_1.GenericAPIFn)("/new/management/auth/token", "POST", self)(args, options)
     };
 }
 exports.ManagementAPIGroup_2_0 = ManagementAPIGroup_2_0;

package/build/apigroups/ResourcesAPIGroup_2_0.js

@@ -185,6 +185,15 @@ const ResourcesAPIGroup_2_0 = (instance) => {
             return (0, GenericAPIFn_1.GenericAPIFn)(`/new/v2.0/goals/${goalId}`, "PATCH", self)(args, options);
         },
         deleteGoal: (args, options) => (0, GenericAPIFn_1.GenericAPIFn)(`/new/v2.0/goals/${args.goalId}`, "DELETE", self)(undefined, options),
+        indexHandoverServices: (args, options) => (0, GenericAPIFn_1.GenericAPIFn)(`/new/v2.0/handover/services?${(0, query_1.stringifyQuery)(args)}`, "GET", self)(undefined, options),
+        indexHandoverProviders: (args, options) => (0, GenericAPIFn_1.GenericAPIFn)(`/new/v2.0/handover/providers?${(0, query_1.stringifyQuery)(args)}`, "GET", self)(undefined, options),
+        createHandoverProvider: (args, options) => (0, GenericAPIFn_1.GenericAPIFn)("/new/v2.0/handover/providers", "POST", self)(args, options),
+        readHandoverProvider: (args, options) => (0, GenericAPIFn_1.GenericAPIFn)(`/new/v2.0/handover/providers/${args.handoverProviderId}`, "GET", self)(undefined, options),
+        updateHandoverProvider: (_a, options) => {
+            var { handoverProviderId } = _a, args = __rest(_a, ["handoverProviderId"]);
+            return (0, GenericAPIFn_1.GenericAPIFn)(`/new/v2.0/handover/providers/${handoverProviderId}`, "PATCH", self)(args, options);
+        },
+        deleteHandoverProvider: (args, options) => (0, GenericAPIFn_1.GenericAPIFn)(`/new/v2.0/handover/providers/${args.handoverProviderId}?${(0, query_1.stringifyQuery)({ projectId: args.projectId })}`, "DELETE", self)(undefined, options),
         indexPlaybooks: (args, options) => (0, GenericAPIFn_1.GenericAPIFn)(`/new/v2.0/playbooks?${(0, query_1.stringifyQuery)(args)}`, "GET", self)(undefined, options),
         batchPlaybooks: (_a, options) => {
             var { projectId } = _a, args = __rest(_a, ["projectId"]);

package/build/authentication/AuthenticationAPI.js

@@ -17,6 +17,7 @@ const GenericAPIFn_1 = require("../GenericAPIFn");
 const ApiKeyAuthentication_1 = require("./ApiKey/ApiKeyAuthentication");
 const BasicAuthentication_1 = require("./BasicAuthentication/BasicAuthentication");
 const OAuth2Authentication_1 = require("./OAuth2/OAuth2Authentication");
+const JwtTokenAuthentication_1 = require("./JWT/JwtTokenAuthentication");
 const rest_1 = require("../shared/helper/rest");
 function AuthenticationAPI(instance) {
     const self = instance;
@@ -32,6 +33,9 @@ function AuthenticationAPI(instance) {
                 case "OAuth2":
                     self.authenticationHandler = new OAuth2Authentication_1.OAuth2Authentication(credentials, self);
                     break;
+                case "JWT":
+                    self.authenticationHandler = new JwtTokenAuthentication_1.default(credentials, self);
+                    break;
             }
         },
         login: async (data) => {
@@ -63,7 +67,8 @@ function AuthenticationAPI(instance) {
         exchangeOneTimeTokenForRefreshToken: (_a, options) => {
             var { loginToken } = _a, args = __rest(_a, ["loginToken"]);
             return (0, GenericAPIFn_1.GenericAPIFn)(`/auth/exchangetoken?${(0, rest_1.stringifyQuery)({ loginToken })}`, "GET", self)(args, Object.assign({ withAuthentication: false }, options));
-        }
+        },
+        generateManagementUIAuthToken: (args, options) => (0, GenericAPIFn_1.GenericAPIFn)("/new/management/auth/token", "POST", self)(args, options)
     };
 }
 exports.AuthenticationAPI = AuthenticationAPI;

package/build/authentication/JWT/IJwtTokenAuthentication.js

@@ -0,0 +1,3 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+//# sourceMappingURL=IJwtTokenAuthentication.js.map

package/build/authentication/JWT/JwtTokenAuthentication.js

@@ -0,0 +1,22 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+const JwtTokenAuthentication = function (credentials, self) {
+    if (!(this instanceof JwtTokenAuthentication)) {
+        return new JwtTokenAuthentication(credentials, self);
+    }
+    else {
+        self.credentials = {
+            token: credentials.token,
+            type: credentials.type
+        };
+        const JwtTokenAuthentication = function () { };
+        JwtTokenAuthentication.prototype.getAuthenticationHeaders = async () => {
+            const headers = {};
+            headers["Authorization"] = `Bearer ${credentials.token}`;
+            return headers;
+        };
+        return new JwtTokenAuthentication(credentials, self);
+    }
+};
+exports.default = JwtTokenAuthentication;
+//# sourceMappingURL=JwtTokenAuthentication.js.map

package/build/shared/charts/descriptors/allFields.js

@@ -70,6 +70,12 @@ exports.ALL_FIELDS = (0, createNodeDescriptor_1.createNodeDescriptor)({
                 locale: "de-DE",
             },
         },
+        {
+            key: "handoverProvider",
+            type: "handoverProvider",
+            label: "Handover Provider Configuration",
+            description: "Select and configure a handover provider",
+        },
         {
             key: "select",
             type: "select",

package/build/shared/charts/descriptors/analytics/addMemory.js

@@ -30,7 +30,7 @@ exports.ADD_MEMORY = (0, createNodeDescriptor_1.createNodeDescriptor)({
         var _a, _b;
         const { memory: memoryText } = config;
         const { api } = cognigy;
-        if (memoryText) {
+        if (memoryText !== undefined && memoryText !== null && memoryText !== "") {
             let memoryToAdd;
             if (typeof memoryText === 'string') {
                 memoryToAdd = memoryText;

package/build/shared/charts/descriptors/connectionNodes/generativeAIProviders/index.js

@@ -1,6 +1,6 @@
 "use strict";
 Object.defineProperty(exports, "__esModule", { value: true });
-exports.cognigyGenerativeAIProviderModule = exports.AWS_BEDROCK_PROVIDER_CONNECTION = exports.ALEPH_ALPHA_PROVIDER_CONNECTION = exports.GOOGLE_VERTEXAI_PROVIDER_CONNECTION = exports.ANTHROPIC_PROVIDER_CONNECTION = exports.AZURE_OPEN_AI_OAUTH2_PROVIDER_CONNECTION = exports.AZURE_OPEN_AI_V2_PROVIDER_CONNECTION = exports.AZURE_OPEN_AI_PROVIDER_CONNECTION = exports.OPEN_AI_PROVIDER_CONNECTION = void 0;
+exports.cognigyGenerativeAIProviderModule = exports.OPEN_AI_COMPATIBLE_PROVIDER_CONNECTION = exports.AWS_BEDROCK_PROVIDER_CONNECTION = exports.ALEPH_ALPHA_PROVIDER_CONNECTION = exports.GOOGLE_VERTEXAI_PROVIDER_CONNECTION = exports.ANTHROPIC_PROVIDER_CONNECTION = exports.AZURE_OPEN_AI_OAUTH2_PROVIDER_CONNECTION = exports.AZURE_OPEN_AI_V2_PROVIDER_CONNECTION = exports.AZURE_OPEN_AI_PROVIDER_CONNECTION = exports.OPEN_AI_PROVIDER_CONNECTION = void 0;
 /* Custom modules */
 const createNodeDescriptor_1 = require("../../../createNodeDescriptor");
 const openAIProviderConnection_1 = require("./openAIProviderConnection");
@@ -11,6 +11,7 @@ const anthropicProviderConnection_1 = require("./anthropicProviderConnection");
 const googleVertexAIProviderConnection_1 = require("./googleVertexAIProviderConnection");
 const alephAlphaProviderConnection_1 = require("./alephAlphaProviderConnection");
 const awsBedrockProviderConnection_1 = require("./awsBedrockProviderConnection");
+const openAICompatibleProviderConnection_1 = require("./openAICompatibleProviderConnection");
 var openAIProviderConnection_2 = require("./openAIProviderConnection");
 Object.defineProperty(exports, "OPEN_AI_PROVIDER_CONNECTION", { enumerable: true, get: function () { return openAIProviderConnection_2.OPEN_AI_PROVIDER_CONNECTION; } });
 var azureOpenAIProviderConnection_2 = require("./azureOpenAIProviderConnection");
@@ -27,6 +28,8 @@ var alephAlphaProviderConnection_2 = require("./alephAlphaProviderConnection");
 Object.defineProperty(exports, "ALEPH_ALPHA_PROVIDER_CONNECTION", { enumerable: true, get: function () { return alephAlphaProviderConnection_2.ALEPH_ALPHA_PROVIDER_CONNECTION; } });
 var awsBedrockProviderConnection_2 = require("./awsBedrockProviderConnection");
 Object.defineProperty(exports, "AWS_BEDROCK_PROVIDER_CONNECTION", { enumerable: true, get: function () { return awsBedrockProviderConnection_2.AWS_BEDROCK_PROVIDER_CONNECTION; } });
+var openAICompatibleProviderConnection_2 = require("./openAICompatibleProviderConnection");
+Object.defineProperty(exports, "OPEN_AI_COMPATIBLE_PROVIDER_CONNECTION", { enumerable: true, get: function () { return openAICompatibleProviderConnection_2.OPEN_AI_COMPATIBLE_PROVIDER_CONNECTION; } });
 exports.cognigyGenerativeAIProviderModule = (0, createNodeDescriptor_1.createExtension)({
     nodes: [],
     connections: [
@@ -37,7 +40,8 @@ exports.cognigyGenerativeAIProviderModule = (0, createNodeDescriptor_1.createExt
         anthropicProviderConnection_1.ANTHROPIC_PROVIDER_CONNECTION,
         googleVertexAIProviderConnection_1.GOOGLE_VERTEXAI_PROVIDER_CONNECTION,
         alephAlphaProviderConnection_1.ALEPH_ALPHA_PROVIDER_CONNECTION,
-        awsBedrockProviderConnection_1.AWS_BEDROCK_PROVIDER_CONNECTION
+        awsBedrockProviderConnection_1.AWS_BEDROCK_PROVIDER_CONNECTION,
+        openAICompatibleProviderConnection_1.OPEN_AI_COMPATIBLE_PROVIDER_CONNECTION
     ]
 });
 //# sourceMappingURL=index.js.map

package/build/shared/charts/descriptors/connectionNodes/generativeAIProviders/openAICompatibleProviderConnection.js

@@ -0,0 +1,11 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.OPEN_AI_COMPATIBLE_PROVIDER_CONNECTION = void 0;
+exports.OPEN_AI_COMPATIBLE_PROVIDER_CONNECTION = {
+    type: "OpenAICompatibleProvider",
+    label: "UI__NODE_EDITOR__OPEN_AI_COMPATIBLE_PROVIDER_CONNECTION__LABEL",
+    fields: [
+        { fieldName: "apiKey", label: "UI__CONNECTION_EDITOR__FIELD_API_KEY" },
+    ]
+};
+//# sourceMappingURL=openAICompatibleProviderConnection.js.map

package/build/shared/charts/descriptors/connectionNodes/speechProviders/deepgramSpeechProviderConnection.js

@@ -0,0 +1,11 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.DEEPGRAM_SPEECH_PROVIDER_CONNECTION = void 0;
+exports.DEEPGRAM_SPEECH_PROVIDER_CONNECTION = {
+    type: "DeepgramSpeechProvider",
+    label: "UI__NODE_EDITOR__DEEPGRAM_SPEECH_PROVIDER__LABEL",
+    fields: [
+        { fieldName: "apiKey", label: "UI__CONNECTION_EDITOR__FIELD_API_KEY" },
+    ]
+};
+//# sourceMappingURL=deepgramSpeechProviderConnection.js.map

package/build/shared/charts/descriptors/connectionNodes/speechProviders/index.js

@@ -6,6 +6,7 @@ const createNodeDescriptor_1 = require("../../../createNodeDescriptor");
 const awsSpeechProviderConnection_1 = require("./awsSpeechProviderConnection");
 const microsoftSpeechProviderConnection_1 = require("./microsoftSpeechProviderConnection");
 const googleSpeechProviderConnection_1 = require("./googleSpeechProviderConnection");
+const deepgramSpeechProviderConnection_1 = require("./deepgramSpeechProviderConnection");
 var awsSpeechProviderConnection_2 = require("./awsSpeechProviderConnection");
 Object.defineProperty(exports, "AWS_SPEECH_PROVIDER_CONNECTION", { enumerable: true, get: function () { return awsSpeechProviderConnection_2.AWS_SPEECH_PROVIDER_CONNECTION; } });
 var microsoftSpeechProviderConnection_2 = require("./microsoftSpeechProviderConnection");
@@ -18,6 +19,7 @@ exports.cognigySpeechProviderModule = (0, createNodeDescriptor_1.createExtension
         awsSpeechProviderConnection_1.AWS_SPEECH_PROVIDER_CONNECTION,
         microsoftSpeechProviderConnection_1.MICROSOFT_SPEECH_PROVIDER_CONNECTION,
         googleSpeechProviderConnection_1.GOOGLE_SPEECH_PROVIDER_CONNECTION,
+        deepgramSpeechProviderConnection_1.DEEPGRAM_SPEECH_PROVIDER_CONNECTION,
     ]
 });
 //# sourceMappingURL=index.js.map

package/build/shared/charts/descriptors/index.js

@@ -156,6 +156,12 @@ exports.cognigyBasicModule = (0, createNodeDescriptor_1.createExtension)({
         service_1.HTTP_CONNECTION_APIKEYXKEY,
         service_1.HTTP_CONNECTION_OAUTH2,
         service_1.JWT_SECRET_CONNECTION,
+        service_1.LIVE_AGENT_CONNECTION,
+        service_1.RINGCENTRAL_ENGAGE_CONNECTION,
+        service_1.CHATWOOT_CONNECTION,
+        service_1.EIGHT_BY_EIGHT_CONNECTION,
+        service_1.GENESYS_CLOUD_CONNECTION,
+        service_1.GENESYS_CLOUD_CONNECTION_OM
     ],
 });
 var mongoDB_1 = require("./connectionNodes/mongoDB");

package/build/shared/charts/descriptors/knowledgeSearch/searchExtractOutput.js

@@ -5,6 +5,7 @@ exports.SEARCH_EXTRACT_OUTPUT = void 0;
 const createNodeDescriptor_1 = require("../../createNodeDescriptor");
 const logic_1 = require("../logic");
 const prompt_1 = require("../nlu/generativeSlotFiller/prompt");
+const crypto_1 = require("crypto");
 const errors_1 = require("../../../errors");
 /**
  * Returns the simplified english name for a language given a language code
@@ -638,6 +639,10 @@ New: `;
                 message: (error === null || error === void 0 ? void 0 : error.message) || error,
             };
             api.logDebugError(JSON.stringify(compactError, undefined, 2), "Search Extract Output: Error");
+            api.emitToOpsCenter({
+                subComponent: "KnowledgeAIQueries",
+                title: error === null || error === void 0 ? void 0 : error.message
+            });
             if ((_a = error === null || error === void 0 ? void 0 : error.originalErrorDetails) === null || _a === void 0 ? void 0 : _a.code) {
                 compactError["code"] = error.originalErrorDetails.code;
             }
@@ -761,6 +766,8 @@ New: `;
         if (documents && (mode !== "s")) {
             // check if we received streamed output at all
             let streamedOutput = false;
+            const isStreamingChannel = input.channel === "webchat3" || input.channel === "adminconsole";
+            const _messageId = (0, crypto_1.randomUUID)();
             const promptData = {
                 prompt,
                 temperature,
@@ -773,9 +780,14 @@ New: `;
                 stream: outputMode === "stream" && mode === "seo",
                 streamOnDataHandler: (text) => {
                     streamedOutput = true;
-                    api.output(text, null);
+                    api.output(text, {
+                        _cognigy: {
+                            _messageId,
+                        }
+                    });
                 },
                 streamStopTokens,
+                preventNewLineRemoval: isStreamingChannel ? true : false,
                 // set the detailed results to true to get the token usage
                 detailedResults: true
             };

package/build/shared/charts/descriptors/message/question/question.js

@@ -540,6 +540,13 @@ DO NOT talk about other topics. Do not offer general assistance.`,
             description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__MAX_EXECUTION_DIFF__DESCRIPTION",
             defaultValue: 1
         },
+        {
+            key: "preventTranscript",
+            type: "toggle",
+            defaultValue: false,
+            label: "UI__NODE_EDITOR__MESSAGE__SAY__FIELDS__PREVENT_TRANSCRIPT__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__SAY__FIELDS__PREVENT_TRANSCRIPT__DESCRIPTION",
+        },
         {
             key: "escalateAnswersAction",
             type: "select",
@@ -1740,7 +1747,8 @@ DO NOT talk about other topics. Do not offer general assistance.`,
                 "onlyAcceptEscalationIntents",
                 "additionalValidation",
                 "resultLocation",
-                "maxExecutionDiff"
+                "maxExecutionDiff",
+                "preventTranscript"
             ]
         },
         {
@@ -1832,7 +1840,7 @@ DO NOT talk about other topics. Do not offer general assistance.`,
     //#endregion DescriptorFields
     function: async ({ cognigy, nodeId, organisationId, config, inputOptions }) => {
         var _a, _b, _c;
-        const { say, type, validationMessage, repromptLLMProvider, repromptType = "text", repromptLLMPrompt, repromptLLMTurns, repromptLLMStream, repromptLLMStreamStopTokens, repromptSay, repromptFlowNode, repromptParseIntents, repromptParseKeyphrases, repromptAbsorbContext, validationRepeat, storeResultInContext, contextKey, storeInContactProfile, profileKey, storeDetailedResults, parseResultOnEntry, repromptCondition, maxExecutionDiff, resultLocation, skipRepromptOnIntent, onlyAcceptEscalationIntents, escalateAnswersAction, escalateAnswersThreshold, escalateAnswersGotoTarget, escalateAnswersExecuteTarget, escalateAnswersGotoExecutionMode, escalateAnswersInjectedText, escalateAnswersInjectedData, escalateAnswersMessage, escalateAnswersRepromptPrevention, escalateAnswersOnce, escalateAnswersHandoverText, escalateAnswersRepeatHandoverMessage, escalateAnswersHandoverCancelIntent, escalateAnswersHandoverQuickReply, escalateAnswersHandoverChatwootInboxId, escalateAnswersHandoverLiveAgentInboxId, escalateAnswersHandoverAdditionalCategoryIds, escalateAnswersHandoverSendTranscriptAsFirstMessage, escalateAnswersHandoverSalesforcePrechatEntities, escalateAnswersHandoverSalesforcePrechatDetails, escalateAnswersHandoverGenesysLanguage, escalateAnswersHandoverGenesysSkills, escalateAnswersHandoverGenesysPriority, escalateAnswersHandoverGenesysCustomAttributes, escalateAnswersHandoverEightByEightChannelId, escalateAnswersHandoverEightByEightQueueId, escalateAnswersHandoverEightByEightJSONProps, escalateAnswersHandoverSendResolveEvent, escalateAnswersHandoverResolveBehavior, escalateAnswersAgentAssistInitMessage, escalateAnswersAllowAgentInject, escalateAnswersSendOnActiveEvent, escalateAnswersSendOnQueueEvent, escalateIntentsAction, escalateIntentsValidIntents, escalateIntentsThreshold, escalateIntentsGotoTarget, escalateIntentsExecuteTarget, escalateIntentsGotoExecutionMode, escalateIntentsInjectedText, escalateIntentsInjectedData, escalateIntentsMessage, escalateIntentsHandoverText, escalateIntentsRepeatHandoverMessage, escalateIntentsHandoverCancelIntent, escalateIntentsHandoverQuickReply, escalateIntentsHandoverChatwootInboxId, escalateIntentsHandoverLiveAgentInboxId, escalateIntentsHandoverAdditionalCategoryIds, escalateIntentHandoverSendTranscriptAsFirstMessage, escalateIntentsHandoverSalesforcePrechatEntities, escalateIntentsHandoverSalesforcePrechatDetails, escalateIntentsHandoverGenesysLanguage, escalateIntentsHandoverGenesysSkills, escalateIntentsHandoverGenesysPriority, escalateIntentsHandoverGenesysCustomAttributes, escalateIntentsHandoverEightByEightChannelId, escalateIntentsHandoverEightByEightQueueId, escalateIntentsHandoverEightByEightJSONProps, escalateIntentsRepromptPrevention, escalateIntentsHandoverSendResolveEvent, escalateIntentsHandoverResolveBehavior, escalateIntentsAgentAssistInitMessage, escalateIntentsAllowAgentInject, escalateIntentsSendOnActiveEvent, escalateIntentsSendOnQueueEvent, reconfirmationBehaviour, reconfirmationQuestion, reconfirmationQuestionReprompt, handoverOutput, cleanTextLocale, cleanDisallowedSymbols, additionalAllowedCharacters, additionalSpecialPhrases, resolveSpelledOutNumbers, resolvePhoneticAlphabet, additionalPhoneticAlphabet, replaceSpecialWords, additionalMappedSymbols, resolveSpelledOutAlphabet, resolvePhoneticCounters, contractSingleCharacters, contractNumberGroups, trimResult, runNLUAfterCleaning, overwrittenBaseAnswer } = config;
+        const { say, type, validationMessage, repromptLLMProvider, repromptType = "text", repromptLLMPrompt, repromptLLMTurns, repromptLLMStream, repromptLLMStreamStopTokens, repromptSay, repromptFlowNode, repromptParseIntents, repromptParseKeyphrases, repromptAbsorbContext, validationRepeat, storeResultInContext, contextKey, storeInContactProfile, profileKey, storeDetailedResults, parseResultOnEntry, repromptCondition, maxExecutionDiff, resultLocation, skipRepromptOnIntent, onlyAcceptEscalationIntents, preventTranscript, escalateAnswersAction, escalateAnswersThreshold, escalateAnswersGotoTarget, escalateAnswersExecuteTarget, escalateAnswersGotoExecutionMode, escalateAnswersInjectedText, escalateAnswersInjectedData, escalateAnswersMessage, escalateAnswersRepromptPrevention, escalateAnswersOnce, escalateAnswersHandoverText, escalateAnswersRepeatHandoverMessage, escalateAnswersHandoverCancelIntent, escalateAnswersHandoverQuickReply, escalateAnswersHandoverChatwootInboxId, escalateAnswersHandoverLiveAgentInboxId, escalateAnswersHandoverAdditionalCategoryIds, escalateAnswersHandoverSendTranscriptAsFirstMessage, escalateAnswersHandoverSalesforcePrechatEntities, escalateAnswersHandoverSalesforcePrechatDetails, escalateAnswersHandoverGenesysLanguage, escalateAnswersHandoverGenesysSkills, escalateAnswersHandoverGenesysPriority, escalateAnswersHandoverGenesysCustomAttributes, escalateAnswersHandoverEightByEightChannelId, escalateAnswersHandoverEightByEightQueueId, escalateAnswersHandoverEightByEightJSONProps, escalateAnswersHandoverSendResolveEvent, escalateAnswersHandoverResolveBehavior, escalateAnswersAgentAssistInitMessage, escalateAnswersAllowAgentInject, escalateAnswersSendOnActiveEvent, escalateAnswersSendOnQueueEvent, escalateIntentsAction, escalateIntentsValidIntents, escalateIntentsThreshold, escalateIntentsGotoTarget, escalateIntentsExecuteTarget, escalateIntentsGotoExecutionMode, escalateIntentsInjectedText, escalateIntentsInjectedData, escalateIntentsMessage, escalateIntentsHandoverText, escalateIntentsRepeatHandoverMessage, escalateIntentsHandoverCancelIntent, escalateIntentsHandoverQuickReply, escalateIntentsHandoverChatwootInboxId, escalateIntentsHandoverLiveAgentInboxId, escalateIntentsHandoverAdditionalCategoryIds, escalateIntentHandoverSendTranscriptAsFirstMessage, escalateIntentsHandoverSalesforcePrechatEntities, escalateIntentsHandoverSalesforcePrechatDetails, escalateIntentsHandoverGenesysLanguage, escalateIntentsHandoverGenesysSkills, escalateIntentsHandoverGenesysPriority, escalateIntentsHandoverGenesysCustomAttributes, escalateIntentsHandoverEightByEightChannelId, escalateIntentsHandoverEightByEightQueueId, escalateIntentsHandoverEightByEightJSONProps, escalateIntentsRepromptPrevention, escalateIntentsHandoverSendResolveEvent, escalateIntentsHandoverResolveBehavior, escalateIntentsAgentAssistInitMessage, escalateIntentsAllowAgentInject, escalateIntentsSendOnActiveEvent, escalateIntentsSendOnQueueEvent, reconfirmationBehaviour, reconfirmationQuestion, reconfirmationQuestionReprompt, handoverOutput, cleanTextLocale, cleanDisallowedSymbols, additionalAllowedCharacters, additionalSpecialPhrases, resolveSpelledOutNumbers, resolvePhoneticAlphabet, additionalPhoneticAlphabet, replaceSpecialWords, additionalMappedSymbols, resolveSpelledOutAlphabet, resolvePhoneticCounters, contractSingleCharacters, contractNumberGroups, trimResult, runNLUAfterCleaning, overwrittenBaseAnswer } = config;
         const { input, context, profile, api } = cognigy;
         const rephraseWithAIParams = {
             generativeAI_rephraseOutputMode: config.generativeAI_rephraseOutputMode,
@@ -1975,11 +1983,11 @@ DO NOT talk about other topics. Do not offer general assistance.`,
                 }
                 // output reconfirmation reprompt
                 if (reconfirmationQuestionReprompt) {
-                    await say_1.SAY.function({ cognigy, childConfigs: [], nodeId, organisationId, config: { handoverOutput, say: { type: "text", text: [reconfirmationQuestionReprompt] } } });
+                    await say_1.SAY.function({ cognigy, childConfigs: [], nodeId, organisationId, config: { handoverOutput, preventTranscript, say: { type: "text", text: [reconfirmationQuestionReprompt] } } });
                 }
                 // output reconfirmationQuestion
                 const tentativeAnswerShortform = (activeQuestion === null || activeQuestion === void 0 ? void 0 : activeQuestion.tentativeAnswerShortform) || "";
-                await say_1.SAY.function({ cognigy, childConfigs: [], nodeId, organisationId, config: { handoverOutput, say: { type: "text", text: [reconfirmationQuestion.replace("[ANSWER]", tentativeAnswerShortform)] } } });
+                await say_1.SAY.function({ cognigy, childConfigs: [], nodeId, organisationId, config: { handoverOutput, preventTranscript, say: { type: "text", text: [reconfirmationQuestion.replace("[ANSWER]", tentativeAnswerShortform)] } } });
                 // set myself as next node and stop
                 api.setNextNode(nodeId);
                 api.stopExecution();
@@ -2045,7 +2053,7 @@ DO NOT talk about other topics. Do not offer general assistance.`,
         if (isFirstExecution && !parseResultOnEntry) {
             rephraseWithAIParams.promptType = "question";
             rephraseWithAIParams.questionType = config.type;
-            await say_1.SAY.function({ cognigy, childConfigs: [], nodeId, organisationId, config: Object.assign({ say }, rephraseWithAIParams) });
+            await say_1.SAY.function({ cognigy, childConfigs: [], nodeId, organisationId, config: Object.assign({ preventTranscript, say }, rephraseWithAIParams) });
             if (config.type === "date" && !config.datepicker_hidePicker) {
                 (0, datepickerUtils_1.showDatePicker)(cognigy, config);
             }
@@ -2083,7 +2091,7 @@ DO NOT talk about other topics. Do not offer general assistance.`,
                 // remember a shortform of the given answer in the activeQuestion object
                 activeQuestion.tentativeAnswerShortform = (0, generateAnswerShortForm_1.generateAnswerShortForm)(type, result, cognigy.input.text);
                 // Output reconfirmationQuestion
-                await say_1.SAY.function({ cognigy, childConfigs: [], nodeId, organisationId, config: { handoverOutput, say: { type: "text", text: [reconfirmationQuestion.replace("[ANSWER]", activeQuestion.tentativeAnswerShortform)] } } });
+                await say_1.SAY.function({ cognigy, childConfigs: [], nodeId, organisationId, config: { handoverOutput, preventTranscript, say: { type: "text", text: [reconfirmationQuestion.replace("[ANSWER]", activeQuestion.tentativeAnswerShortform)] } } });
                 // remember that we are in reconfirmation mode and stop
                 api.setSystemContext("reconfirmationQuestionInProgress", true);
                 // we need to store the input, to be able to restore it afterwards
@@ -2208,7 +2216,7 @@ DO NOT talk about other topics. Do not offer general assistance.`,
                                 childConfigs: [],
                                 nodeId,
                                 organisationId,
-                                config: { handoverOutput, say: escalateIntentsMessage }
+                                config: { handoverOutput, preventTranscript, say: escalateIntentsMessage }
                             });
                             if (escalateIntentsRepromptPrevention) {
                                 sayReprompt = false;
@@ -2357,7 +2365,7 @@ DO NOT talk about other topics. Do not offer general assistance.`,
                                 childConfigs: [],
                                 nodeId,
                                 organisationId,
-                                config: { handoverOutput, say: escalateAnswersMessage }
+                                config: { handoverOutput, preventTranscript, say: escalateAnswersMessage }
                             });
                             if (escalateAnswersRepromptPrevention) {
                                 sayReprompt = false;
@@ -2435,7 +2443,7 @@ DO NOT talk about other topics. Do not offer general assistance.`,
                 if (sayReprompt) {
                     switch (repromptType) {
                         case "say":
-                            await say_1.SAY.function(Object.assign({ cognigy, childConfigs: [], nodeId, organisationId, config: { say: repromptSay } }, rephraseWithAIParams));
+                            await say_1.SAY.function(Object.assign({ cognigy, childConfigs: [], nodeId, organisationId, config: { preventTranscript, say: repromptSay } }, rephraseWithAIParams));
                             break;
                         case "execute":
                             // if a question reprompt is set to execute flow and we have just executed
@@ -2484,11 +2492,11 @@ DO NOT talk about other topics. Do not offer general assistance.`,
                             }
                             const repromptMessage = await api.runGenerativeAIPrompt(data, "gptPromptNode");
                             if (!repromptLLMStream) {
-                                await say_1.SAY.function({ cognigy, childConfigs: [], nodeId, organisationId, config: Object.assign({ handoverOutput, say: { type: "text", text: [repromptMessage] } }, rephraseWithAIParams) });
+                                await say_1.SAY.function({ cognigy, childConfigs: [], nodeId, organisationId, config: Object.assign({ preventTranscript, handoverOutput, say: { type: "text", text: [repromptMessage] } }, rephraseWithAIParams) });
                             }
                             break;
                         default: // this is also "text"
-                            await say_1.SAY.function({ cognigy, childConfigs: [], nodeId, organisationId, config: Object.assign({ handoverOutput, say: { type: "text", text: [validationMessage] } }, rephraseWithAIParams) });
+                            await say_1.SAY.function({ cognigy, childConfigs: [], nodeId, organisationId, config: Object.assign({ preventTranscript, handoverOutput, say: { type: "text", text: [validationMessage] } }, rephraseWithAIParams) });
                     }
                 }
                 /* If repeat toggle is on, also output question (and maybe datepicker) again */
@@ -2500,7 +2508,7 @@ DO NOT talk about other topics. Do not offer general assistance.`,
                         childConfigs: [],
                         nodeId,
                         organisationId,
-                        config: Object.assign({ say }, rephraseWithAIParams)
+                        config: Object.assign({ preventTranscript, say }, rephraseWithAIParams)
                     });
                     if (config.type === "date" && !config.datepicker_hidePicker) {
                         (0, datepickerUtils_1.showDatePicker)(cognigy, config);
@@ -2516,7 +2524,7 @@ DO NOT talk about other topics. Do not offer general assistance.`,
                     childConfigs: [],
                     nodeId,
                     organisationId,
-                    config: Object.assign({ say }, rephraseWithAIParams)
+                    config: Object.assign({ preventTranscript, say }, rephraseWithAIParams)
                 });
                 if (config.type === "date" && !config.datepicker_hidePicker) {
                     (0, datepickerUtils_1.showDatePicker)(cognigy, config);

package/build/shared/charts/descriptors/message/say.js

@@ -49,6 +49,13 @@ exports.SAY = (0, createNodeDescriptor_1.createNodeDescriptor)({
                 ],
             },
         },
+        {
+            key: "preventTranscript",
+            type: "toggle",
+            defaultValue: false,
+            label: "UI__NODE_EDITOR__MESSAGE__SAY__FIELDS__PREVENT_TRANSCRIPT__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__SAY__FIELDS__PREVENT_TRANSCRIPT__DESCRIPTION",
+        },
         ...(0, getRephraseWithAIFields_1.getRephraseWithAIFields)(),
     ].filter(field => !!field),
     sections: [
@@ -60,12 +67,21 @@ exports.SAY = (0, createNodeDescriptor_1.createNodeDescriptor)({
             fields: [
                 "handoverOutput",
             ]
-        }
+        },
+        {
+            key: "advanced",
+            label: "UI__NODE_EDITOR__MESSAGE__SAY__SECTIONS__ADVANCED__LABEL",
+            defaultCollapsed: true,
+            fields: [
+                "preventTranscript",
+            ],
+        },
     ].filter(section => !!section),
     form: [
         { type: "field", key: "say" },
         { type: "section", key: "aiEnhancedOutput" },
         { type: "section", key: "handoverSettings" },
+        { type: "section", key: "advanced" }
     ],
     preview: {
         key: "say",
@@ -123,6 +139,9 @@ exports.SAY = (0, createNodeDescriptor_1.createNodeDescriptor)({
             if ((_a = _data === null || _data === void 0 ? void 0 : _data._cognigy) === null || _a === void 0 ? void 0 : _a._default) {
                 delete _data._cognigy._default;
             }
+            if (config.preventTranscript) {
+                _data._cognigy = Object.assign(Object.assign({}, _data._cognigy), { _preventTranscript: true });
+            }
             outputText = await (0, rephraseSentenceWithAi_1.rephraseSentenceWithAI)(outputText, config, api, organisationId);
             await api.say(outputText, _data, settings);
         }
@@ -147,11 +166,15 @@ exports.SAY = (0, createNodeDescriptor_1.createNodeDescriptor)({
             else if ((_f = _cognigyDefault === null || _cognigyDefault === void 0 ? void 0 : _cognigyDefault[typeKey]) === null || _f === void 0 ? void 0 : _f.fallbackText) {
                 _cognigyDefault[typeKey].fallbackText = await (0, rephraseSentenceWithAi_1.rephraseSentenceWithAI)(_cognigyDefault[typeKey].fallbackText, config, api, organisationId);
             }
+            const data = config.say;
+            if (config.preventTranscript) {
+                data._cognigy = Object.assign(Object.assign({}, data._cognigy), { _preventTranscript: true });
+            }
             /**
              * This is a say node which is set to a type other than 'text' -
              * so we have one of the new rich-media types such as 'gallery'
              */
-            await api.say(null, config.say, settings);
+            await api.say(null, data, settings);
         }
     },
 });

package/build/shared/charts/descriptors/service/GPTPrompt.js

@@ -4,6 +4,7 @@ exports.GPT_PROMPT = void 0;
 /* Custom modules */
 const createNodeDescriptor_1 = require("../../createNodeDescriptor");
 const logic_1 = require("../logic");
+const crypto_1 = require("crypto");
 const prompt_1 = require("../nlu/generativeSlotFiller/prompt");
 const errors_1 = require("../../../errors");
 exports.GPT_PROMPT = (0, createNodeDescriptor_1.createNodeDescriptor)({
@@ -626,6 +627,8 @@ exports.GPT_PROMPT = (0, createNodeDescriptor_1.createNodeDescriptor)({
             }
         };
         try {
+            const isStreamingChannel = input.channel === "webchat3" || input.channel === "adminconsole";
+            const _messageId = (0, crypto_1.randomUUID)();
             const data = {
                 prompt,
                 temperature,
@@ -637,13 +640,18 @@ exports.GPT_PROMPT = (0, createNodeDescriptor_1.createNodeDescriptor)({
                 useCase: "promptNode",
                 stream: storeLocation === "stream",
                 streamOnDataHandler: (text) => {
-                    text = text && text.trim();
+                    text = isStreamingChannel ? text : text.trim();
                     if (text) {
-                        api.output(text, null);
+                        api.output(text, {
+                            _cognigy: {
+                                _messageId,
+                            }
+                        });
                     }
                 },
                 streamStopTokens,
                 streamStopTokenOverrides,
+                preventNewLineRemoval: isStreamingChannel ? true : false,
                 // set to true in order to get token usage
                 detailedResults: true,
                 seed: Number(seed) ? Number(seed) : undefined,