@cognigy/rest-api-client 4.95.0 → 4.97.0

package/dist/esm/authentication/JWT/IJwtTokenAuthentication.js

@@ -0,0 +1,2 @@
+export {};
+//# sourceMappingURL=IJwtTokenAuthentication.js.map

package/dist/esm/authentication/JWT/JwtTokenAuthentication.js

@@ -0,0 +1,21 @@
+import { __awaiter } from "tslib";
+const JwtTokenAuthentication = function (credentials, self) {
+    if (!(this instanceof JwtTokenAuthentication)) {
+        return new JwtTokenAuthentication(credentials, self);
+    }
+    else {
+        self.credentials = {
+            token: credentials.token,
+            type: credentials.type
+        };
+        const JwtTokenAuthentication = function () { };
+        JwtTokenAuthentication.prototype.getAuthenticationHeaders = () => __awaiter(this, void 0, void 0, function* () {
+            const headers = {};
+            headers["Authorization"] = `Bearer ${credentials.token}`;
+            return headers;
+        });
+        return new JwtTokenAuthentication(credentials, self);
+    }
+};
+export default JwtTokenAuthentication;
+//# sourceMappingURL=JwtTokenAuthentication.js.map

package/dist/esm/shared/charts/descriptors/allFields.js

@@ -67,6 +67,12 @@ export const ALL_FIELDS = createNodeDescriptor({
                 locale: "de-DE",
             },
         },
+        {
+            key: "handoverProvider",
+            type: "handoverProvider",
+            label: "Handover Provider Configuration",
+            description: "Select and configure a handover provider",
+        },
         {
             key: "select",
             type: "select",

package/dist/esm/shared/charts/descriptors/analytics/addMemory.js

@@ -28,7 +28,7 @@ export const ADD_MEMORY = createNodeDescriptor({
         var _a, _b;
         const { memory: memoryText } = config;
         const { api } = cognigy;
-        if (memoryText) {
+        if (memoryText !== undefined && memoryText !== null && memoryText !== "") {
             let memoryToAdd;
             if (typeof memoryText === 'string') {
                 memoryToAdd = memoryText;

package/dist/esm/shared/charts/descriptors/connectionNodes/generativeAIProviders/index.js

@@ -8,6 +8,7 @@ import { ANTHROPIC_PROVIDER_CONNECTION } from "./anthropicProviderConnection";
 import { GOOGLE_VERTEXAI_PROVIDER_CONNECTION } from "./googleVertexAIProviderConnection";
 import { ALEPH_ALPHA_PROVIDER_CONNECTION } from "./alephAlphaProviderConnection";
 import { AWS_BEDROCK_PROVIDER_CONNECTION } from "./awsBedrockProviderConnection";
+import { OPEN_AI_COMPATIBLE_PROVIDER_CONNECTION } from "./openAICompatibleProviderConnection";
 export { OPEN_AI_PROVIDER_CONNECTION } from "./openAIProviderConnection";
 export { AZURE_OPEN_AI_PROVIDER_CONNECTION } from "./azureOpenAIProviderConnection";
 export { AZURE_OPEN_AI_V2_PROVIDER_CONNECTION } from "./azureOpenAIProviderConnectionV2";
@@ -16,6 +17,7 @@ export { ANTHROPIC_PROVIDER_CONNECTION } from "./anthropicProviderConnection";
 export { GOOGLE_VERTEXAI_PROVIDER_CONNECTION } from "./googleVertexAIProviderConnection";
 export { ALEPH_ALPHA_PROVIDER_CONNECTION } from "./alephAlphaProviderConnection";
 export { AWS_BEDROCK_PROVIDER_CONNECTION } from "./awsBedrockProviderConnection";
+export { OPEN_AI_COMPATIBLE_PROVIDER_CONNECTION } from "./openAICompatibleProviderConnection";
 export const cognigyGenerativeAIProviderModule = createExtension({
     nodes: [],
     connections: [
@@ -26,7 +28,8 @@ export const cognigyGenerativeAIProviderModule = createExtension({
         ANTHROPIC_PROVIDER_CONNECTION,
         GOOGLE_VERTEXAI_PROVIDER_CONNECTION,
         ALEPH_ALPHA_PROVIDER_CONNECTION,
-        AWS_BEDROCK_PROVIDER_CONNECTION
+        AWS_BEDROCK_PROVIDER_CONNECTION,
+        OPEN_AI_COMPATIBLE_PROVIDER_CONNECTION
     ]
 });
 //# sourceMappingURL=index.js.map

package/dist/esm/shared/charts/descriptors/connectionNodes/generativeAIProviders/openAICompatibleProviderConnection.js

@@ -0,0 +1,8 @@
+export const OPEN_AI_COMPATIBLE_PROVIDER_CONNECTION = {
+    type: "OpenAICompatibleProvider",
+    label: "UI__NODE_EDITOR__OPEN_AI_COMPATIBLE_PROVIDER_CONNECTION__LABEL",
+    fields: [
+        { fieldName: "apiKey", label: "UI__CONNECTION_EDITOR__FIELD_API_KEY" },
+    ]
+};
+//# sourceMappingURL=openAICompatibleProviderConnection.js.map

package/dist/esm/shared/charts/descriptors/connectionNodes/speechProviders/deepgramSpeechProviderConnection.js

@@ -0,0 +1,8 @@
+export const DEEPGRAM_SPEECH_PROVIDER_CONNECTION = {
+    type: "DeepgramSpeechProvider",
+    label: "UI__NODE_EDITOR__DEEPGRAM_SPEECH_PROVIDER__LABEL",
+    fields: [
+        { fieldName: "apiKey", label: "UI__CONNECTION_EDITOR__FIELD_API_KEY" },
+    ]
+};
+//# sourceMappingURL=deepgramSpeechProviderConnection.js.map

package/dist/esm/shared/charts/descriptors/connectionNodes/speechProviders/index.js

@@ -3,6 +3,7 @@ import { createExtension } from "../../../createNodeDescriptor";
 import { AWS_SPEECH_PROVIDER_CONNECTION } from "./awsSpeechProviderConnection";
 import { MICROSOFT_SPEECH_PROVIDER_CONNECTION } from "./microsoftSpeechProviderConnection";
 import { GOOGLE_SPEECH_PROVIDER_CONNECTION } from "./googleSpeechProviderConnection";
+import { DEEPGRAM_SPEECH_PROVIDER_CONNECTION } from "./deepgramSpeechProviderConnection";
 export { AWS_SPEECH_PROVIDER_CONNECTION } from "./awsSpeechProviderConnection";
 export { MICROSOFT_SPEECH_PROVIDER_CONNECTION } from "./microsoftSpeechProviderConnection";
 export { GOOGLE_SPEECH_PROVIDER_CONNECTION } from "./googleSpeechProviderConnection";
@@ -12,6 +13,7 @@ export const cognigySpeechProviderModule = createExtension({
         AWS_SPEECH_PROVIDER_CONNECTION,
         MICROSOFT_SPEECH_PROVIDER_CONNECTION,
         GOOGLE_SPEECH_PROVIDER_CONNECTION,
+        DEEPGRAM_SPEECH_PROVIDER_CONNECTION,
     ]
 });
 //# sourceMappingURL=index.js.map

package/dist/esm/shared/charts/descriptors/index.js

@@ -11,7 +11,7 @@ import { REGEX_SLOT_FILLER, EXECUTE_COGNIGY_NLU, ADD_LEXICON_KEYPHRASE, FUZZY_SE
 import { KNOWLEDGE_SEARCH, KNOWLEDGE_SEARCH_V2, SEARCH_EXTRACT_OUTPUT } from "./knowledgeSearch";
 import { CONTINUOUS_ASR, DTMF, HANG_UP, PLAY, TRANSFER_VOICE, SESSION_SPEECH_PARAMETERS, USER_INPUT_TIMEOUT, SEND_METADATA, BARGE_IN, MUTE_SPEECH_INPUT, } from "./voice";
 import { ACTIVATE_PROFILE, COMPLETE_GOAL, DEACTIVATE_PROFILE, DELETE_PROFILE, MERGE_PROFILE, UPDATE_PROFILE, ADD_MEMORY, BLIND_MODE, OVERWRITE_ANALYTICS, SET_RATING, REQUEST_RATING, TRACK_GOAL, } from "./analytics";
-import { HANDOVER, HANDOVER_V2, CHECK_AGENT_AVAILABILITY, HTTP_REQUEST, HTTP_CONNECTION_BASIC, HTTP_CONNECTION_APIKEYAUTHKEY, HTTP_CONNECTION_APIKEYXKEY, HTTP_CONNECTION_OAUTH2, JWT_SECRET_CONNECTION, TRIGGER_FUNCTION, ON_SCHEDULING_ERROR, ON_SCHEDULED, GPT_PROMPT, CLOSE_HANDOVER, HANDOVER_INACTIVITY_TIMER, GPT_CONVERSATION, GPT_CONVERSATION_SUMMARY, LLM_ENTITY_EXTRACT, AI_AGENT_JOB, AI_AGENT_JOB_DEFAULT, AI_AGENT_JOB_TOOL, AI_AGENT_TOOL_ANSWER, AI_AGENT_HANDOVER, } from "./service";
+import { HANDOVER, HANDOVER_V2, CHECK_AGENT_AVAILABILITY, HTTP_REQUEST, HTTP_CONNECTION_BASIC, HTTP_CONNECTION_APIKEYAUTHKEY, HTTP_CONNECTION_APIKEYXKEY, HTTP_CONNECTION_OAUTH2, JWT_SECRET_CONNECTION, TRIGGER_FUNCTION, ON_SCHEDULING_ERROR, ON_SCHEDULED, GPT_PROMPT, CLOSE_HANDOVER, HANDOVER_INACTIVITY_TIMER, GPT_CONVERSATION, GPT_CONVERSATION_SUMMARY, LLM_ENTITY_EXTRACT, AI_AGENT_JOB, AI_AGENT_JOB_DEFAULT, AI_AGENT_JOB_TOOL, AI_AGENT_TOOL_ANSWER, AI_AGENT_HANDOVER, LIVE_AGENT_CONNECTION, RINGCENTRAL_ENGAGE_CONNECTION, CHATWOOT_CONNECTION, EIGHT_BY_EIGHT_CONNECTION, GENESYS_CLOUD_CONNECTION, GENESYS_CLOUD_CONNECTION_OM } from "./service";
 import { INIT_APP_SESSION, GET_APP_SESSION_PIN, SET_HTML_APP_STATE, SET_ADAPTIVE_CARD_APP_STATE, } from "./apps";
 import { SET_IFRAME_TILE, SET_HTML_TILE, SEND_TILE_DATA, SET_SECURE_FORMS_TILE, SET_ADAPTIVE_CARD_TILE, SET_AGENT_ASSIST_GRID, NEXT_ACTION_ASSIST, SENTIMENT_ASSIST, TRANSCRIPT_ASSIST, IDENTITY_ASSIST, KNOWLEDGE_ASSIST, } from "./agentAssist";
 import { ASSIST_INFO } from "./liveAgent";
@@ -153,6 +153,12 @@ export const cognigyBasicModule = createExtension({
         HTTP_CONNECTION_APIKEYXKEY,
         HTTP_CONNECTION_OAUTH2,
         JWT_SECRET_CONNECTION,
+        LIVE_AGENT_CONNECTION,
+        RINGCENTRAL_ENGAGE_CONNECTION,
+        CHATWOOT_CONNECTION,
+        EIGHT_BY_EIGHT_CONNECTION,
+        GENESYS_CLOUD_CONNECTION,
+        GENESYS_CLOUD_CONNECTION_OM
     ],
 });
 export { cognigyMongoDBModule } from "./connectionNodes/mongoDB";

package/dist/esm/shared/charts/descriptors/knowledgeSearch/searchExtractOutput.js

@@ -3,6 +3,7 @@ import { __awaiter } from "tslib";
 import { createNodeDescriptor } from "../../createNodeDescriptor";
 import { GO_TO } from "../logic";
 import { writeLLMDebugLogs } from "../nlu/generativeSlotFiller/prompt";
+import { randomUUID } from 'crypto';
 import { InternalServerError } from "../../../errors";
 /**
  * Returns the simplified english name for a language given a language code
@@ -636,6 +637,10 @@ New: `;
                 message: (error === null || error === void 0 ? void 0 : error.message) || error,
             };
             api.logDebugError(JSON.stringify(compactError, undefined, 2), "Search Extract Output: Error");
+            api.emitToOpsCenter({
+                subComponent: "KnowledgeAIQueries",
+                title: error === null || error === void 0 ? void 0 : error.message
+            });
             if ((_l = error === null || error === void 0 ? void 0 : error.originalErrorDetails) === null || _l === void 0 ? void 0 : _l.code) {
                 compactError["code"] = error.originalErrorDetails.code;
             }
@@ -759,6 +764,8 @@ New: `;
         if (documents && (mode !== "s")) {
             // check if we received streamed output at all
             let streamedOutput = false;
+            const isStreamingChannel = input.channel === "webchat3" || input.channel === "adminconsole";
+            const _messageId = randomUUID();
             const promptData = {
                 prompt,
                 temperature,
@@ -771,9 +778,14 @@ New: `;
                 stream: outputMode === "stream" && mode === "seo",
                 streamOnDataHandler: (text) => {
                     streamedOutput = true;
-                    api.output(text, null);
+                    api.output(text, {
+                        _cognigy: {
+                            _messageId,
+                        }
+                    });
                 },
                 streamStopTokens,
+                preventNewLineRemoval: isStreamingChannel ? true : false,
                 // set the detailed results to true to get the token usage
                 detailedResults: true
             };

package/dist/esm/shared/charts/descriptors/message/question/question.js

@@ -538,6 +538,13 @@ DO NOT talk about other topics. Do not offer general assistance.`,
             description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__MAX_EXECUTION_DIFF__DESCRIPTION",
             defaultValue: 1
         },
+        {
+            key: "preventTranscript",
+            type: "toggle",
+            defaultValue: false,
+            label: "UI__NODE_EDITOR__MESSAGE__SAY__FIELDS__PREVENT_TRANSCRIPT__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__SAY__FIELDS__PREVENT_TRANSCRIPT__DESCRIPTION",
+        },
         {
             key: "escalateAnswersAction",
             type: "select",
@@ -1738,7 +1745,8 @@ DO NOT talk about other topics. Do not offer general assistance.`,
                 "onlyAcceptEscalationIntents",
                 "additionalValidation",
                 "resultLocation",
-                "maxExecutionDiff"
+                "maxExecutionDiff",
+                "preventTranscript"
             ]
         },
         {
@@ -1830,7 +1838,7 @@ DO NOT talk about other topics. Do not offer general assistance.`,
     //#endregion DescriptorFields
     function: ({ cognigy, nodeId, organisationId, config, inputOptions }) => __awaiter(void 0, void 0, void 0, function* () {
         var _a, _b, _c;
-        const { say, type, validationMessage, repromptLLMProvider, repromptType = "text", repromptLLMPrompt, repromptLLMTurns, repromptLLMStream, repromptLLMStreamStopTokens, repromptSay, repromptFlowNode, repromptParseIntents, repromptParseKeyphrases, repromptAbsorbContext, validationRepeat, storeResultInContext, contextKey, storeInContactProfile, profileKey, storeDetailedResults, parseResultOnEntry, repromptCondition, maxExecutionDiff, resultLocation, skipRepromptOnIntent, onlyAcceptEscalationIntents, escalateAnswersAction, escalateAnswersThreshold, escalateAnswersGotoTarget, escalateAnswersExecuteTarget, escalateAnswersGotoExecutionMode, escalateAnswersInjectedText, escalateAnswersInjectedData, escalateAnswersMessage, escalateAnswersRepromptPrevention, escalateAnswersOnce, escalateAnswersHandoverText, escalateAnswersRepeatHandoverMessage, escalateAnswersHandoverCancelIntent, escalateAnswersHandoverQuickReply, escalateAnswersHandoverChatwootInboxId, escalateAnswersHandoverLiveAgentInboxId, escalateAnswersHandoverAdditionalCategoryIds, escalateAnswersHandoverSendTranscriptAsFirstMessage, escalateAnswersHandoverSalesforcePrechatEntities, escalateAnswersHandoverSalesforcePrechatDetails, escalateAnswersHandoverGenesysLanguage, escalateAnswersHandoverGenesysSkills, escalateAnswersHandoverGenesysPriority, escalateAnswersHandoverGenesysCustomAttributes, escalateAnswersHandoverEightByEightChannelId, escalateAnswersHandoverEightByEightQueueId, escalateAnswersHandoverEightByEightJSONProps, escalateAnswersHandoverSendResolveEvent, escalateAnswersHandoverResolveBehavior, escalateAnswersAgentAssistInitMessage, escalateAnswersAllowAgentInject, escalateAnswersSendOnActiveEvent, escalateAnswersSendOnQueueEvent, escalateIntentsAction, escalateIntentsValidIntents, escalateIntentsThreshold, escalateIntentsGotoTarget, escalateIntentsExecuteTarget, escalateIntentsGotoExecutionMode, escalateIntentsInjectedText, escalateIntentsInjectedData, escalateIntentsMessage, escalateIntentsHandoverText, escalateIntentsRepeatHandoverMessage, escalateIntentsHandoverCancelIntent, escalateIntentsHandoverQuickReply, escalateIntentsHandoverChatwootInboxId, escalateIntentsHandoverLiveAgentInboxId, escalateIntentsHandoverAdditionalCategoryIds, escalateIntentHandoverSendTranscriptAsFirstMessage, escalateIntentsHandoverSalesforcePrechatEntities, escalateIntentsHandoverSalesforcePrechatDetails, escalateIntentsHandoverGenesysLanguage, escalateIntentsHandoverGenesysSkills, escalateIntentsHandoverGenesysPriority, escalateIntentsHandoverGenesysCustomAttributes, escalateIntentsHandoverEightByEightChannelId, escalateIntentsHandoverEightByEightQueueId, escalateIntentsHandoverEightByEightJSONProps, escalateIntentsRepromptPrevention, escalateIntentsHandoverSendResolveEvent, escalateIntentsHandoverResolveBehavior, escalateIntentsAgentAssistInitMessage, escalateIntentsAllowAgentInject, escalateIntentsSendOnActiveEvent, escalateIntentsSendOnQueueEvent, reconfirmationBehaviour, reconfirmationQuestion, reconfirmationQuestionReprompt, handoverOutput, cleanTextLocale, cleanDisallowedSymbols, additionalAllowedCharacters, additionalSpecialPhrases, resolveSpelledOutNumbers, resolvePhoneticAlphabet, additionalPhoneticAlphabet, replaceSpecialWords, additionalMappedSymbols, resolveSpelledOutAlphabet, resolvePhoneticCounters, contractSingleCharacters, contractNumberGroups, trimResult, runNLUAfterCleaning, overwrittenBaseAnswer } = config;
+        const { say, type, validationMessage, repromptLLMProvider, repromptType = "text", repromptLLMPrompt, repromptLLMTurns, repromptLLMStream, repromptLLMStreamStopTokens, repromptSay, repromptFlowNode, repromptParseIntents, repromptParseKeyphrases, repromptAbsorbContext, validationRepeat, storeResultInContext, contextKey, storeInContactProfile, profileKey, storeDetailedResults, parseResultOnEntry, repromptCondition, maxExecutionDiff, resultLocation, skipRepromptOnIntent, onlyAcceptEscalationIntents, preventTranscript, escalateAnswersAction, escalateAnswersThreshold, escalateAnswersGotoTarget, escalateAnswersExecuteTarget, escalateAnswersGotoExecutionMode, escalateAnswersInjectedText, escalateAnswersInjectedData, escalateAnswersMessage, escalateAnswersRepromptPrevention, escalateAnswersOnce, escalateAnswersHandoverText, escalateAnswersRepeatHandoverMessage, escalateAnswersHandoverCancelIntent, escalateAnswersHandoverQuickReply, escalateAnswersHandoverChatwootInboxId, escalateAnswersHandoverLiveAgentInboxId, escalateAnswersHandoverAdditionalCategoryIds, escalateAnswersHandoverSendTranscriptAsFirstMessage, escalateAnswersHandoverSalesforcePrechatEntities, escalateAnswersHandoverSalesforcePrechatDetails, escalateAnswersHandoverGenesysLanguage, escalateAnswersHandoverGenesysSkills, escalateAnswersHandoverGenesysPriority, escalateAnswersHandoverGenesysCustomAttributes, escalateAnswersHandoverEightByEightChannelId, escalateAnswersHandoverEightByEightQueueId, escalateAnswersHandoverEightByEightJSONProps, escalateAnswersHandoverSendResolveEvent, escalateAnswersHandoverResolveBehavior, escalateAnswersAgentAssistInitMessage, escalateAnswersAllowAgentInject, escalateAnswersSendOnActiveEvent, escalateAnswersSendOnQueueEvent, escalateIntentsAction, escalateIntentsValidIntents, escalateIntentsThreshold, escalateIntentsGotoTarget, escalateIntentsExecuteTarget, escalateIntentsGotoExecutionMode, escalateIntentsInjectedText, escalateIntentsInjectedData, escalateIntentsMessage, escalateIntentsHandoverText, escalateIntentsRepeatHandoverMessage, escalateIntentsHandoverCancelIntent, escalateIntentsHandoverQuickReply, escalateIntentsHandoverChatwootInboxId, escalateIntentsHandoverLiveAgentInboxId, escalateIntentsHandoverAdditionalCategoryIds, escalateIntentHandoverSendTranscriptAsFirstMessage, escalateIntentsHandoverSalesforcePrechatEntities, escalateIntentsHandoverSalesforcePrechatDetails, escalateIntentsHandoverGenesysLanguage, escalateIntentsHandoverGenesysSkills, escalateIntentsHandoverGenesysPriority, escalateIntentsHandoverGenesysCustomAttributes, escalateIntentsHandoverEightByEightChannelId, escalateIntentsHandoverEightByEightQueueId, escalateIntentsHandoverEightByEightJSONProps, escalateIntentsRepromptPrevention, escalateIntentsHandoverSendResolveEvent, escalateIntentsHandoverResolveBehavior, escalateIntentsAgentAssistInitMessage, escalateIntentsAllowAgentInject, escalateIntentsSendOnActiveEvent, escalateIntentsSendOnQueueEvent, reconfirmationBehaviour, reconfirmationQuestion, reconfirmationQuestionReprompt, handoverOutput, cleanTextLocale, cleanDisallowedSymbols, additionalAllowedCharacters, additionalSpecialPhrases, resolveSpelledOutNumbers, resolvePhoneticAlphabet, additionalPhoneticAlphabet, replaceSpecialWords, additionalMappedSymbols, resolveSpelledOutAlphabet, resolvePhoneticCounters, contractSingleCharacters, contractNumberGroups, trimResult, runNLUAfterCleaning, overwrittenBaseAnswer } = config;
         const { input, context, profile, api } = cognigy;
         const rephraseWithAIParams = {
             generativeAI_rephraseOutputMode: config.generativeAI_rephraseOutputMode,
@@ -1973,11 +1981,11 @@ DO NOT talk about other topics. Do not offer general assistance.`,
                 }
                 // output reconfirmation reprompt
                 if (reconfirmationQuestionReprompt) {
-                    yield SAY.function({ cognigy, childConfigs: [], nodeId, organisationId, config: { handoverOutput, say: { type: "text", text: [reconfirmationQuestionReprompt] } } });
+                    yield SAY.function({ cognigy, childConfigs: [], nodeId, organisationId, config: { handoverOutput, preventTranscript, say: { type: "text", text: [reconfirmationQuestionReprompt] } } });
                 }
                 // output reconfirmationQuestion
                 const tentativeAnswerShortform = (activeQuestion === null || activeQuestion === void 0 ? void 0 : activeQuestion.tentativeAnswerShortform) || "";
-                yield SAY.function({ cognigy, childConfigs: [], nodeId, organisationId, config: { handoverOutput, say: { type: "text", text: [reconfirmationQuestion.replace("[ANSWER]", tentativeAnswerShortform)] } } });
+                yield SAY.function({ cognigy, childConfigs: [], nodeId, organisationId, config: { handoverOutput, preventTranscript, say: { type: "text", text: [reconfirmationQuestion.replace("[ANSWER]", tentativeAnswerShortform)] } } });
                 // set myself as next node and stop
                 api.setNextNode(nodeId);
                 api.stopExecution();
@@ -2043,7 +2051,7 @@ DO NOT talk about other topics. Do not offer general assistance.`,
         if (isFirstExecution && !parseResultOnEntry) {
             rephraseWithAIParams.promptType = "question";
             rephraseWithAIParams.questionType = config.type;
-            yield SAY.function({ cognigy, childConfigs: [], nodeId, organisationId, config: Object.assign({ say }, rephraseWithAIParams) });
+            yield SAY.function({ cognigy, childConfigs: [], nodeId, organisationId, config: Object.assign({ preventTranscript, say }, rephraseWithAIParams) });
             if (config.type === "date" && !config.datepicker_hidePicker) {
                 showDatePicker(cognigy, config);
             }
@@ -2081,7 +2089,7 @@ DO NOT talk about other topics. Do not offer general assistance.`,
                 // remember a shortform of the given answer in the activeQuestion object
                 activeQuestion.tentativeAnswerShortform = generateAnswerShortForm(type, result, cognigy.input.text);
                 // Output reconfirmationQuestion
-                yield SAY.function({ cognigy, childConfigs: [], nodeId, organisationId, config: { handoverOutput, say: { type: "text", text: [reconfirmationQuestion.replace("[ANSWER]", activeQuestion.tentativeAnswerShortform)] } } });
+                yield SAY.function({ cognigy, childConfigs: [], nodeId, organisationId, config: { handoverOutput, preventTranscript, say: { type: "text", text: [reconfirmationQuestion.replace("[ANSWER]", activeQuestion.tentativeAnswerShortform)] } } });
                 // remember that we are in reconfirmation mode and stop
                 api.setSystemContext("reconfirmationQuestionInProgress", true);
                 // we need to store the input, to be able to restore it afterwards
@@ -2206,7 +2214,7 @@ DO NOT talk about other topics. Do not offer general assistance.`,
                                 childConfigs: [],
                                 nodeId,
                                 organisationId,
-                                config: { handoverOutput, say: escalateIntentsMessage }
+                                config: { handoverOutput, preventTranscript, say: escalateIntentsMessage }
                             });
                             if (escalateIntentsRepromptPrevention) {
                                 sayReprompt = false;
@@ -2355,7 +2363,7 @@ DO NOT talk about other topics. Do not offer general assistance.`,
                                 childConfigs: [],
                                 nodeId,
                                 organisationId,
-                                config: { handoverOutput, say: escalateAnswersMessage }
+                                config: { handoverOutput, preventTranscript, say: escalateAnswersMessage }
                             });
                             if (escalateAnswersRepromptPrevention) {
                                 sayReprompt = false;
@@ -2433,7 +2441,7 @@ DO NOT talk about other topics. Do not offer general assistance.`,
                 if (sayReprompt) {
                     switch (repromptType) {
                         case "say":
-                            yield SAY.function(Object.assign({ cognigy, childConfigs: [], nodeId, organisationId, config: { say: repromptSay } }, rephraseWithAIParams));
+                            yield SAY.function(Object.assign({ cognigy, childConfigs: [], nodeId, organisationId, config: { preventTranscript, say: repromptSay } }, rephraseWithAIParams));
                             break;
                         case "execute":
                             // if a question reprompt is set to execute flow and we have just executed
@@ -2482,11 +2490,11 @@ DO NOT talk about other topics. Do not offer general assistance.`,
                             }
                             const repromptMessage = yield api.runGenerativeAIPrompt(data, "gptPromptNode");
                             if (!repromptLLMStream) {
-                                yield SAY.function({ cognigy, childConfigs: [], nodeId, organisationId, config: Object.assign({ handoverOutput, say: { type: "text", text: [repromptMessage] } }, rephraseWithAIParams) });
+                                yield SAY.function({ cognigy, childConfigs: [], nodeId, organisationId, config: Object.assign({ preventTranscript, handoverOutput, say: { type: "text", text: [repromptMessage] } }, rephraseWithAIParams) });
                             }
                             break;
                         default: // this is also "text"
-                            yield SAY.function({ cognigy, childConfigs: [], nodeId, organisationId, config: Object.assign({ handoverOutput, say: { type: "text", text: [validationMessage] } }, rephraseWithAIParams) });
+                            yield SAY.function({ cognigy, childConfigs: [], nodeId, organisationId, config: Object.assign({ preventTranscript, handoverOutput, say: { type: "text", text: [validationMessage] } }, rephraseWithAIParams) });
                     }
                 }
                 /* If repeat toggle is on, also output question (and maybe datepicker) again */
@@ -2498,7 +2506,7 @@ DO NOT talk about other topics. Do not offer general assistance.`,
                         childConfigs: [],
                         nodeId,
                         organisationId,
-                        config: Object.assign({ say }, rephraseWithAIParams)
+                        config: Object.assign({ preventTranscript, say }, rephraseWithAIParams)
                     });
                     if (config.type === "date" && !config.datepicker_hidePicker) {
                         showDatePicker(cognigy, config);
@@ -2514,7 +2522,7 @@ DO NOT talk about other topics. Do not offer general assistance.`,
                     childConfigs: [],
                     nodeId,
                     organisationId,
-                    config: Object.assign({ say }, rephraseWithAIParams)
+                    config: Object.assign({ preventTranscript, say }, rephraseWithAIParams)
                 });
                 if (config.type === "date" && !config.datepicker_hidePicker) {
                     showDatePicker(cognigy, config);

package/dist/esm/shared/charts/descriptors/message/say.js

@@ -47,6 +47,13 @@ export const SAY = createNodeDescriptor({
                 ],
             },
         },
+        {
+            key: "preventTranscript",
+            type: "toggle",
+            defaultValue: false,
+            label: "UI__NODE_EDITOR__MESSAGE__SAY__FIELDS__PREVENT_TRANSCRIPT__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__SAY__FIELDS__PREVENT_TRANSCRIPT__DESCRIPTION",
+        },
         ...getRephraseWithAIFields(),
     ].filter(field => !!field),
     sections: [
@@ -58,12 +65,21 @@ export const SAY = createNodeDescriptor({
             fields: [
                 "handoverOutput",
             ]
-        }
+        },
+        {
+            key: "advanced",
+            label: "UI__NODE_EDITOR__MESSAGE__SAY__SECTIONS__ADVANCED__LABEL",
+            defaultCollapsed: true,
+            fields: [
+                "preventTranscript",
+            ],
+        },
     ].filter(section => !!section),
     form: [
         { type: "field", key: "say" },
         { type: "section", key: "aiEnhancedOutput" },
         { type: "section", key: "handoverSettings" },
+        { type: "section", key: "advanced" }
     ],
     preview: {
         key: "say",
@@ -121,6 +137,9 @@ export const SAY = createNodeDescriptor({
             if ((_a = _data === null || _data === void 0 ? void 0 : _data._cognigy) === null || _a === void 0 ? void 0 : _a._default) {
                 delete _data._cognigy._default;
             }
+            if (config.preventTranscript) {
+                _data._cognigy = Object.assign(Object.assign({}, _data._cognigy), { _preventTranscript: true });
+            }
             outputText = yield rephraseSentenceWithAI(outputText, config, api, organisationId);
             yield api.say(outputText, _data, settings);
         }
@@ -145,11 +164,15 @@ export const SAY = createNodeDescriptor({
             else if ((_f = _cognigyDefault === null || _cognigyDefault === void 0 ? void 0 : _cognigyDefault[typeKey]) === null || _f === void 0 ? void 0 : _f.fallbackText) {
                 _cognigyDefault[typeKey].fallbackText = yield rephraseSentenceWithAI(_cognigyDefault[typeKey].fallbackText, config, api, organisationId);
             }
+            const data = config.say;
+            if (config.preventTranscript) {
+                data._cognigy = Object.assign(Object.assign({}, data._cognigy), { _preventTranscript: true });
+            }
             /**
              * This is a say node which is set to a type other than 'text' -
              * so we have one of the new rich-media types such as 'gallery'
              */
-            yield api.say(null, config.say, settings);
+            yield api.say(null, data, settings);
         }
     }),
 });

package/dist/esm/shared/charts/descriptors/service/GPTPrompt.js

@@ -2,6 +2,7 @@ import { __awaiter } from "tslib";
 /* Custom modules */
 import { createNodeDescriptor } from "../../createNodeDescriptor";
 import { GO_TO } from "../logic";
+import { randomUUID } from 'crypto';
 import { createLastConverationString, createLastConversationChatObject, createLastUserInputString, writeLLMDebugLogs } from "../nlu/generativeSlotFiller/prompt";
 import { InternalServerError } from "../../../errors";
 export const GPT_PROMPT = createNodeDescriptor({
@@ -624,6 +625,8 @@ export const GPT_PROMPT = createNodeDescriptor({
             }
         });
         try {
+            const isStreamingChannel = input.channel === "webchat3" || input.channel === "adminconsole";
+            const _messageId = randomUUID();
             const data = {
                 prompt,
                 temperature,
@@ -635,13 +638,18 @@ export const GPT_PROMPT = createNodeDescriptor({
                 useCase: "promptNode",
                 stream: storeLocation === "stream",
                 streamOnDataHandler: (text) => {
-                    text = text && text.trim();
+                    text = isStreamingChannel ? text : text.trim();
                     if (text) {
-                        api.output(text, null);
+                        api.output(text, {
+                            _cognigy: {
+                                _messageId,
+                            }
+                        });
                     }
                 },
                 streamStopTokens,
                 streamStopTokenOverrides,
+                preventNewLineRemoval: isStreamingChannel ? true : false,
                 // set to true in order to get token usage
                 detailedResults: true,
                 seed: Number(seed) ? Number(seed) : undefined,