@aws-sdk/client-connect 3.699.0 → 3.703.0

package/dist-types/models/models_3.d.ts

@@ -1,94 +1,18 @@
-import { AdditionalEmailRecipients, AgentInfo, AgentStatusSearchFilter, Campaign, Channel, ContactFlowStatus, ContactFlowType, ContactInitiationMethod, EvaluationFormScoringStrategy, SegmentAttributeValue, StringCondition } from "./models_0";
-import { AnsweringMachineDetectionStatus, AttributeCondition, ContactFlowState, Customer, CustomerVoiceActivity, DisconnectDetails, EndpointInfo, Evaluation, EvaluationFormVersionStatus, Expiry, QualityMetrics, QueueInfo, RoutingCriteriaStepStatus, WisdomInfo } from "./models_1";
-import { AgentStatusSearchCriteria, ContactFlowModuleSearchCriteria, ContactFlowModuleSearchFilter, ContactFlowSearchFilter, EmailAddressSearchFilter, EvaluationFormItem, HierarchyGroupCondition, HoursOfOperationSearchFilter, ListCondition, PromptSearchFilter, QueueSearchFilter, QuickConnectSearchFilter, RoutingCriteriaInputStepExpiry, RoutingProfileSearchFilter, SearchableQueueType, SecurityProfilesSearchFilter, UserHierarchyGroupSearchFilter, UserSearchFilter } from "./models_2";
+import { AdditionalEmailRecipients, AgentInfo, AgentStatusSearchFilter, Campaign, Channel, ContactInitiationMethod, Endpoint, EvaluationFormScoringStrategy, Reference, StringCondition, UserInfo } from "./models_0";
+import { AnsweringMachineDetectionStatus, AttributeCondition, Customer, CustomerVoiceActivity, DisconnectDetails, EndpointInfo, Evaluation, EvaluationFormVersionStatus, Expiry, QualityMetrics, QueueInfo, RoutingCriteriaStepStatus, WisdomInfo } from "./models_1";
+import { AgentStatusSearchCriteria, ChatMessage, ContactFlowModuleSearchCriteria, ContactFlowModuleSearchFilter, ContactFlowSearchCriteria, ContactFlowSearchFilter, EmailAddressInfo, EmailAddressSearchFilter, EmailAttachment, EvaluationFormItem, HierarchyGroupCondition, HoursOfOperationSearchFilter, InboundAdditionalRecipients, InboundEmailContent, ListCondition, ParticipantDetails, PersistentChat, PromptSearchFilter, QueueInfoInput, QueueSearchFilter, QuickConnectSearchFilter, RoutingCriteriaInputStepExpiry, RoutingProfileSearchFilter, SearchableQueueType, SecurityProfilesSearchFilter, SegmentAttributeValue, UserHierarchyGroupSearchFilter, UserSearchFilter } from "./models_2";
 /**
- * <p>The search criteria to be used to return contact flows.</p>
- * @public
- */
-export interface ContactFlowSearchCriteria {
-    /**
-     * <p>A list of conditions which would be applied together with an <code>OR</code>
-     *    condition.</p>
-     * @public
-     */
-    OrConditions?: ContactFlowSearchCriteria[] | undefined;
-    /**
-     * <p>A list of conditions which would be applied together with an <code>AND</code>
-     *    condition.</p>
-     * @public
-     */
-    AndConditions?: ContactFlowSearchCriteria[] | undefined;
-    /**
-     * <p>A leaf node condition which can be used to specify a string condition.</p>
-     * @public
-     */
-    StringCondition?: StringCondition | undefined;
-    /**
-     * <p>The type of flow.</p>
-     * @public
-     */
-    TypeCondition?: ContactFlowType | undefined;
-    /**
-     * <p>The state of the flow.</p>
-     * @public
-     */
-    StateCondition?: ContactFlowState | undefined;
-    /**
-     * <p>The status of the flow.</p>
-     * @public
-     */
-    StatusCondition?: ContactFlowStatus | undefined;
-}
-/**
- * @public
- */
-export interface CreateEvaluationFormRequest {
-    /**
-     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
-     * @public
-     */
-    InstanceId: string | undefined;
-    /**
-     * <p>A title of the evaluation form.</p>
-     * @public
-     */
-    Title: string | undefined;
-    /**
-     * <p>The description of the evaluation form.</p>
-     * @public
-     */
-    Description?: string | undefined;
-    /**
-     * <p>Items that are part of the evaluation form.  The total number of sections and questions must not exceed 100 each.  Questions must be contained in a section.</p>
-     * @public
-     */
-    Items: EvaluationFormItem[] | undefined;
-    /**
-     * <p>A scoring strategy of the evaluation form.</p>
-     * @public
-     */
-    ScoringStrategy?: EvaluationFormScoringStrategy | undefined;
-    /**
-     * <p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the
-     *             request. If not provided, the Amazon Web Services
-     *             SDK populates this field. For more information about idempotency, see
-     *             <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making retries safe with idempotent APIs</a>.</p>
-     * @public
-     */
-    ClientToken?: string | undefined;
-}
-/**
- * <p></p>
+ * <p>The search criteria to be used to return email addresses.</p>
  * @public
  */
 export interface EmailAddressSearchCriteria {
     /**
-     * <p></p>
+     * <p>A list of conditions which would be applied together with an OR condition.</p>
      * @public
      */
     OrConditions?: EmailAddressSearchCriteria[] | undefined;
     /**
-     * <p></p>
+     * <p>A list of conditions which would be applied together with an AND condition.</p>
      * @public
      */
     AndConditions?: EmailAddressSearchCriteria[] | undefined;
@@ -426,6 +350,536 @@ export interface SecurityProfileSearchCriteria {
      */
     StringCondition?: StringCondition | undefined;
 }
+/**
+ * @public
+ */
+export interface StartChatContactRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The identifier of the flow for initiating the chat.
+     *    To
+     *    see the ContactFlowId in the Amazon Connect admin website, on the navigation menu go to <b>Routing</b>, <b>Flows</b>. Choose the flow. On the flow page,
+     *    under the name of the flow, choose <b>Show additional flow
+     *     information</b>. The ContactFlowId is the last part of the ARN, shown here in bold: </p>
+     *          <p>arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/<b>846ec553-a005-41c0-8341-xxxxxxxxxxxx</b>
+     *          </p>
+     * @public
+     */
+    ContactFlowId: string | undefined;
+    /**
+     * <p>A custom key-value pair using an attribute map. The attributes are standard Amazon Connect attributes. They can be accessed in flows just like any other contact attributes. </p>
+     *          <p>There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys
+     *    can include only alphanumeric, dash, and underscore characters.</p>
+     * @public
+     */
+    Attributes?: Record<string, string> | undefined;
+    /**
+     * <p>Information identifying the participant.</p>
+     * @public
+     */
+    ParticipantDetails: ParticipantDetails | undefined;
+    /**
+     * <p>The initial message to be sent to the newly created chat. If you have a Lex bot in your
+     *    flow, the initial message is not delivered to the Lex bot.</p>
+     * @public
+     */
+    InitialMessage?: ChatMessage | undefined;
+    /**
+     * <p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the
+     *             request. If not provided, the Amazon Web Services
+     *             SDK populates this field. For more information about idempotency, see
+     *             <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making retries safe with idempotent APIs</a>.</p>
+     * @public
+     */
+    ClientToken?: string | undefined;
+    /**
+     * <p>The total duration of the newly started chat session. If not specified, the chat session
+     *    duration defaults to 25 hour. The minimum configurable time is 60 minutes. The maximum
+     *    configurable time is 10,080 minutes (7 days).</p>
+     * @public
+     */
+    ChatDurationInMinutes?: number | undefined;
+    /**
+     * <p>The supported chat message content types. Supported types are <code>text/plain</code>,
+     *     <code>text/markdown</code>, <code>application/json</code>,
+     *     <code>application/vnd.amazonaws.connect.message.interactive</code>, and
+     *     <code>application/vnd.amazonaws.connect.message.interactive.response</code>. </p>
+     *          <p>Content types must always contain <code>text/plain</code>. You can then put any other
+     *    supported type in the list. For example, all the following lists are valid because they contain
+     *     <code>text/plain</code>: <code>[text/plain, text/markdown, application/json]</code>,
+     *     <code>[text/markdown, text/plain]</code>, <code>[text/plain, application/json,
+     *     application/vnd.amazonaws.connect.message.interactive.response]</code>. </p>
+     *          <note>
+     *             <p>The type <code>application/vnd.amazonaws.connect.message.interactive</code> is required to
+     *     use the <a href="https://docs.aws.amazon.com/connect/latest/adminguide/show-view-block.html">Show
+     *      view</a> flow block.</p>
+     *          </note>
+     * @public
+     */
+    SupportedMessagingContentTypes?: string[] | undefined;
+    /**
+     * <p>Enable persistent chats. For more information about enabling persistent chat, and for
+     *    example use cases and how to configure for them, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/chat-persistence.html">Enable persistent chat</a>.</p>
+     * @public
+     */
+    PersistentChat?: PersistentChat | undefined;
+    /**
+     * <p>The unique identifier for an Amazon Connect contact. This identifier is related to the
+     *    chat starting.</p>
+     *          <note>
+     *             <p>You cannot provide data for both RelatedContactId and PersistentChat. </p>
+     *          </note>
+     * @public
+     */
+    RelatedContactId?: string | undefined;
+    /**
+     * <p>A set of system defined key-value pairs stored on individual contact segments using an
+     *    attribute map. The attributes are standard Amazon Connect attributes. They can be accessed in
+     *    flows.</p>
+     *          <p>Attribute keys can include only alphanumeric, -, and _.</p>
+     *          <p>This field can be used to show channel subtype, such as <code>connect:Guide</code>.</p>
+     *          <note>
+     *             <p>The types <code>application/vnd.amazonaws.connect.message.interactive</code> and
+     *      <code>application/vnd.amazonaws.connect.message.interactive.response</code> must be present in
+     *     the SupportedMessagingContentTypes field of this API in order to set
+     *      <code>SegmentAttributes</code> as \{<code> "connect:Subtype": \{"valueString" : "connect:Guide"
+     *      \}\}</code>.</p>
+     *          </note>
+     * @public
+     */
+    SegmentAttributes?: Record<string, SegmentAttributeValue> | undefined;
+}
+/**
+ * @public
+ */
+export interface StartEmailContactRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The email address of the customer.</p>
+     * @public
+     */
+    FromEmailAddress: EmailAddressInfo | undefined;
+    /**
+     * <p>The email address associated with the instance.</p>
+     * @public
+     */
+    DestinationEmailAddress: string | undefined;
+    /**
+     * <p>A description of the email contact.</p>
+     * @public
+     */
+    Description?: string | undefined;
+    /**
+     * <p>A formatted URL that is shown to an agent in the Contact Control Panel (CCP). Emails can
+     *    have the following reference types at the time of creation: <code>URL</code> |
+     *     <code>NUMBER</code> | <code>STRING</code> | <code>DATE</code>. <code>EMAIL</code> |
+     *     <code>EMAIL_MESSAGE</code> |<code>ATTACHMENT</code> are not a supported reference type during
+     *    email creation.</p>
+     * @public
+     */
+    References?: Record<string, Reference> | undefined;
+    /**
+     * <p>The name of a email that is shown to an agent in the Contact Control Panel (CCP).</p>
+     * @public
+     */
+    Name?: string | undefined;
+    /**
+     * <p>The email message body to be sent to the newly created email.</p>
+     * @public
+     */
+    EmailMessage: InboundEmailContent | undefined;
+    /**
+     * <p>The addtional recipients address of the email.</p>
+     * @public
+     */
+    AdditionalRecipients?: InboundAdditionalRecipients | undefined;
+    /**
+     * <p>List of S3 presigned URLs of email attachments and their file name. </p>
+     * @public
+     */
+    Attachments?: EmailAttachment[] | undefined;
+    /**
+     * <p>The identifier of the flow for initiating the emails. To see the ContactFlowId in the Amazon Connect admin website,
+     *    on the navigation menu go to <b>Routing</b>, <b>Flows</b>. Choose the flow. On the flow page, under the name of the flow, choose
+     *     <b>Show additional flow information</b>. The ContactFlowId is the last
+     *    part of the ARN, shown here in bold: </p>
+     *          <p>arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/<b>846ec553-a005-41c0-8341-xxxxxxxxxxxx</b>
+     *          </p>
+     * @public
+     */
+    ContactFlowId?: string | undefined;
+    /**
+     * <p>The contactId that is related to this contact. Linking emails together by using
+     *     <code>RelatedContactID</code> copies over contact attributes from the related email contact to
+     *    the new email contact. All updates to user-defined attributes in the new email contact are
+     *    limited to the individual contact ID. There are no limits to the number of contacts that can be
+     *    linked by using <code>RelatedContactId</code>. </p>
+     * @public
+     */
+    RelatedContactId?: string | undefined;
+    /**
+     * <p>A custom key-value pair using an attribute map. The attributes are standard Amazon Connect attributes, and can be accessed in flows just like any other contact attributes.</p>
+     *          <p>There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys
+     *    can include only alphanumeric, dash, and underscore characters.</p>
+     * @public
+     */
+    Attributes?: Record<string, string> | undefined;
+    /**
+     * <p>A set of system defined key-value pairs stored on individual contact segments using an
+     *    attribute map. The attributes are standard Amazon Connect attributes. They can be accessed in
+     *    flows.</p>
+     *          <p>Attribute keys can include only alphanumeric, -, and _.</p>
+     *          <p>This field can be used to show channel subtype, such as <code>connect:Guide</code>.</p>
+     *          <note>
+     *             <p>To set contact expiry, a <code>ValueMap</code> must be specified containing the integer
+     *     number of minutes the contact will be active for before expiring, with
+     *      <code>SegmentAttributes</code> like \{ <code> "connect:ContactExpiry": \{"ValueMap" : \{
+     *      "ExpiryDuration": \{ "ValueInteger":135\}\}\}\}</code>.</p>
+     *          </note>
+     * @public
+     */
+    SegmentAttributes?: Record<string, SegmentAttributeValue> | undefined;
+    /**
+     * <p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the
+     *             request. If not provided, the Amazon Web Services
+     *             SDK populates this field. For more information about idempotency, see
+     *             <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making retries safe with idempotent APIs</a>.</p>
+     * @public
+     */
+    ClientToken?: string | undefined;
+}
+/**
+ * @public
+ */
+export interface StartOutboundChatContactRequest {
+    /**
+     * <p>Information about the endpoint.</p>
+     * @public
+     */
+    SourceEndpoint: Endpoint | undefined;
+    /**
+     * <p>Information about the endpoint.</p>
+     * @public
+     */
+    DestinationEndpoint: Endpoint | undefined;
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can find the instance ID in the
+     *    Amazon Resource Name (ARN) of the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>A set of system defined key-value pairs stored on individual contact segments using an
+     *    attribute map. The attributes are standard Amazon Connect attributes. They can be accessed in
+     *    flows.</p>
+     *          <ul>
+     *             <li>
+     *                <p>Attribute keys can include only alphanumeric, <code>-</code>, and <code>_</code>.</p>
+     *             </li>
+     *             <li>
+     *                <p>This field can be used to show channel subtype, such as <code>connect:Guide</code> and
+     *       <code>connect:SMS</code>.</p>
+     *             </li>
+     *          </ul>
+     * @public
+     */
+    SegmentAttributes: Record<string, SegmentAttributeValue> | undefined;
+    /**
+     * <p>A custom key-value pair using an attribute map. The attributes are standard Amazon Connect attributes, and can be accessed in flows just like any other contact attributes.</p>
+     * @public
+     */
+    Attributes?: Record<string, string> | undefined;
+    /**
+     * <p>The identifier of the flow for the call. To see the ContactFlowId in the Amazon Connect
+     *    console user interface, on the navigation menu go to <b>Routing, Contact
+     *     Flows</b>. Choose the flow. On the flow page, under the name of the flow, choose
+     *     <b>Show additional flow information</b>. The ContactFlowId is the last
+     *    part of the ARN, shown here in bold:</p>
+     *          <ul>
+     *             <li>
+     *                <p>arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/<b>123ec456-a007-89c0-1234-xxxxxxxxxxxx</b>
+     *                </p>
+     *             </li>
+     *          </ul>
+     * @public
+     */
+    ContactFlowId: string | undefined;
+    /**
+     * <p>The total duration of the newly started chat session. If not specified, the chat session
+     *    duration defaults to 25 hour. The minimum configurable time is 60 minutes. The maximum
+     *    configurable time is 10,080 minutes (7 days).</p>
+     * @public
+     */
+    ChatDurationInMinutes?: number | undefined;
+    /**
+     * <p>The customer's details.</p>
+     * @public
+     */
+    ParticipantDetails?: ParticipantDetails | undefined;
+    /**
+     * <p>A chat message.</p>
+     * @public
+     */
+    InitialSystemMessage?: ChatMessage | undefined;
+    /**
+     * <p>The unique identifier for an Amazon Connect contact. This identifier is related to the
+     *    contact starting.</p>
+     * @public
+     */
+    RelatedContactId?: string | undefined;
+    /**
+     * <p>The supported chat message content types. Supported types are:</p>
+     *          <ul>
+     *             <li>
+     *                <p>
+     *                   <code>text/plain</code>
+     *                </p>
+     *             </li>
+     *             <li>
+     *                <p>
+     *                   <code>text/markdown</code>
+     *                </p>
+     *             </li>
+     *             <li>
+     *                <p>
+     *                   <code>application/json,
+     *      application/vnd.amazonaws.connect.message.interactive</code>
+     *                </p>
+     *             </li>
+     *             <li>
+     *                <p>
+     *                   <code>application/vnd.amazonaws.connect.message.interactive.response</code>
+     *                </p>
+     *             </li>
+     *          </ul>
+     *          <p>Content types must always contain <code>text/plain</code>. You can then put any other
+     *    supported type in the list. For example, all the following lists are valid because they contain
+     *     <code>text/plain</code>:</p>
+     *          <ul>
+     *             <li>
+     *                <p>
+     *                   <code>[text/plain, text/markdown, application/json]</code>
+     *                </p>
+     *             </li>
+     *             <li>
+     *                <p>
+     *                   <code>[text/markdown, text/plain]</code>
+     *                </p>
+     *             </li>
+     *             <li>
+     *                <p>
+     *                   <code>[text/plain, application/json,
+     *       application/vnd.amazonaws.connect.message.interactive.response]</code>
+     *                </p>
+     *             </li>
+     *          </ul>
+     * @public
+     */
+    SupportedMessagingContentTypes?: string[] | undefined;
+    /**
+     * <p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the
+     *    request. If not provided, the AWS SDK populates this field. For more information about
+     *    idempotency, see <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making
+     *     retries safe with idempotent APIs</a>. The token is valid for 7 days after creation. If a
+     *    contact is already started, the contact ID is returned.</p>
+     * @public
+     */
+    ClientToken?: string | undefined;
+}
+/**
+ * @public
+ */
+export interface StartTaskContactRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The identifier of the previous chat, voice, or task contact. Any updates to user-defined
+     *    attributes to task contacts linked using the same <code>PreviousContactID</code> will affect
+     *    every contact in the chain. There can be a maximum of 12 linked task contacts in a chain.</p>
+     * @public
+     */
+    PreviousContactId?: string | undefined;
+    /**
+     * <p>The identifier of the flow for initiating the tasks. To see the ContactFlowId in the Amazon Connect admin website,
+     *    on the navigation menu go to <b>Routing</b>, <b>Flows</b>. Choose the flow. On the flow page, under the name of the flow, choose
+     *     <b>Show additional flow information</b>. The ContactFlowId is the last
+     *    part of the ARN, shown here in bold: </p>
+     *          <p>arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/<b>846ec553-a005-41c0-8341-xxxxxxxxxxxx</b>
+     *          </p>
+     * @public
+     */
+    ContactFlowId?: string | undefined;
+    /**
+     * <p>A custom key-value pair using an attribute map. The attributes are standard Amazon Connect attributes, and can be accessed in flows just like any other contact attributes.</p>
+     *          <p>There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys
+     *    can include only alphanumeric, dash, and underscore characters.</p>
+     * @public
+     */
+    Attributes?: Record<string, string> | undefined;
+    /**
+     * <p>The name of a task that is shown to an agent in the Contact Control Panel (CCP).</p>
+     * @public
+     */
+    Name: string | undefined;
+    /**
+     * <p>A formatted URL that is shown to an agent in the Contact Control Panel (CCP). Tasks can have
+     *    the following reference types at the time of creation: <code>URL</code> | <code>NUMBER</code> |
+     *     <code>STRING</code> | <code>DATE</code> | <code>EMAIL</code>. <code>ATTACHMENT</code> is not a
+     *    supported reference type during task creation.</p>
+     * @public
+     */
+    References?: Record<string, Reference> | undefined;
+    /**
+     * <p>A description of the task that is shown to an agent in the Contact Control Panel
+     *    (CCP).</p>
+     * @public
+     */
+    Description?: string | undefined;
+    /**
+     * <p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the
+     *             request. If not provided, the Amazon Web Services
+     *             SDK populates this field. For more information about idempotency, see
+     *             <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making retries safe with idempotent APIs</a>.</p>
+     * @public
+     */
+    ClientToken?: string | undefined;
+    /**
+     * <p>The timestamp, in Unix Epoch seconds format, at which to start running the inbound flow. The scheduled time cannot be in the past. It must be within up to 6 days in future. </p>
+     * @public
+     */
+    ScheduledTime?: Date | undefined;
+    /**
+     * <p>A unique identifier for the task template. For more information about task templates, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/task-templates.html">Create task templates</a> in the
+     *      <i>Amazon Connect Administrator Guide</i>. </p>
+     * @public
+     */
+    TaskTemplateId?: string | undefined;
+    /**
+     * <p>The identifier for the quick connect. Tasks that are created by using <code>QuickConnectId</code> will use the
+     *    flow that is defined on agent or queue quick connect. For more information about quick connects,
+     *    see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/quick-connects.html">Create quick
+     *     connects</a>.</p>
+     * @public
+     */
+    QuickConnectId?: string | undefined;
+    /**
+     * <p>The contactId that is <a href="https://docs.aws.amazon.com/connect/latest/adminguide/tasks.html#linked-tasks">related</a> to this contact. Linking
+     *    tasks together by using <code>RelatedContactID</code> copies over contact attributes from the
+     *    related task contact to the new task contact. All updates to user-defined attributes in the new
+     *    task contact are limited to the individual contact ID, unlike what happens when tasks are linked
+     *    by using <code>PreviousContactID</code>. There are no limits to the number of contacts that can
+     *    be linked by using <code>RelatedContactId</code>. </p>
+     * @public
+     */
+    RelatedContactId?: string | undefined;
+    /**
+     * <p>A set of system defined key-value pairs stored on individual contact segments (unique
+     *    contact ID) using an attribute map. The attributes are standard Amazon Connect attributes.
+     *    They can be accessed in flows.</p>
+     *          <p>Attribute keys can include only alphanumeric, -, and _.</p>
+     *          <p>This field can be used to set Contact Expiry as a duration in minutes and set a UserId for
+     *    the User who created a task.</p>
+     *          <note>
+     *             <p>To set contact expiry, a ValueMap must be specified containing the integer number of
+     *     minutes the contact will be active for before expiring, with <code>SegmentAttributes</code> like
+     *     \{ <code> "connect:ContactExpiry": \{"ValueMap" : \{ "ExpiryDuration": \{ "ValueInteger":
+     *      135\}\}\}\}</code>. </p>
+     *             <p>To set the created by user, a valid AgentResourceId must be supplied, with
+     *      <code>SegmentAttributes</code> like \{ <code>"connect:CreatedByUser" \{ "ValueString":
+     *      "arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/agent/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx"\}\}\}</code>.
+     *    </p>
+     *          </note>
+     * @public
+     */
+    SegmentAttributes?: Record<string, SegmentAttributeValue> | undefined;
+}
+/**
+ * @public
+ */
+export interface UpdateContactRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The identifier of the contact. This is the identifier of the contact associated with the
+     *    first interaction with your contact center.</p>
+     * @public
+     */
+    ContactId: string | undefined;
+    /**
+     * <p>The name of the contact.</p>
+     * @public
+     */
+    Name?: string | undefined;
+    /**
+     * <p>The description of the contact.</p>
+     * @public
+     */
+    Description?: string | undefined;
+    /**
+     * <p>Well-formed data on contact, shown to agents on Contact Control Panel (CCP).</p>
+     * @public
+     */
+    References?: Record<string, Reference> | undefined;
+    /**
+     * <p>A set of system defined key-value pairs stored on individual contact segments (unique
+     *    contact ID) using an attribute map. The attributes are standard Amazon Connect attributes.
+     *    They can be accessed in flows.</p>
+     *          <p>Attribute keys can include only alphanumeric, -, and _.</p>
+     *          <p>This field can be used to show channel subtype, such as <code>connect:Guide</code>.</p>
+     *          <p>Currently Contact Expiry is the only segment attribute which can be updated by using the
+     *    UpdateContact API.</p>
+     * @public
+     */
+    SegmentAttributes?: Record<string, SegmentAttributeValue> | undefined;
+    /**
+     * <p> Information about the queue associated with a contact. This parameter can only be updated
+     *    for external audio contacts. It is used when you integrate third-party systems with Contact Lens for
+     *    analytics. For more information, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html">Amazon Connect Contact Lens integration</a> in
+     *    the <i>
+     *     Amazon Connect Administrator Guide</i>.</p>
+     * @public
+     */
+    QueueInfo?: QueueInfoInput | undefined;
+    /**
+     * <p>Information about the agent associated with a contact. This parameter can only be updated
+     *    for external audio contacts. It is used when you integrate third-party systems with Contact Lens for
+     *    analytics. For more information, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html">Amazon Connect Contact Lens integration</a> in
+     *    the <i>
+     *     Amazon Connect Administrator Guide</i>.</p>
+     * @public
+     */
+    UserInfo?: UserInfo | undefined;
+    /**
+     * <p>The endpoint of the customer for which the contact was initiated. For external audio
+     *    contacts, this is usually the end customer's phone number. This value can only be updated for
+     *    external audio contacts. For more information, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html">Amazon Connect
+     *     Contact Lens integration</a> in the <i>Amazon Connect Administrator Guide</i>.</p>
+     * @public
+     */
+    CustomerEndpoint?: Endpoint | undefined;
+    /**
+     * <p>External system endpoint for the contact was initiated. For external audio contacts, this is
+     *    the phone number of the external system such as the contact center. This value can only be
+     *    updated for external audio contacts. For more information, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html">Amazon Connect
+     *     Contact Lens integration</a> in the <i>Amazon Connect Administrator Guide</i>.</p>
+     * @public
+     */
+    SystemEndpoint?: Endpoint | undefined;
+}
 /**
  * @public
  */
@@ -647,7 +1101,7 @@ export interface SearchContactFlowModulesRequest {
      */
     SearchFilter?: ContactFlowModuleSearchFilter | undefined;
     /**
-     * <p>The search criteria to be used to return contact flow modules.</p>
+     * <p>The search criteria to be used to return flow modules.</p>
      *          <note>
      *             <p>The <code>name</code> and <code>description</code> fields support "contains" queries with a
      *     minimum of 2 characters and a maximum of 25 characters. Any queries with character lengths
@@ -699,27 +1153,28 @@ export interface SearchContactFlowsRequest {
  */
 export interface SearchEmailAddressesRequest {
     /**
-     * <p></p>
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
      * @public
      */
     InstanceId: string | undefined;
     /**
-     * <p></p>
+     * <p>The maximum number of results to return per page.</p>
      * @public
      */
     MaxResults?: number | undefined;
     /**
-     * <p></p>
+     * <p>The token for the next set of results. Use the value returned in the previous
+     * response in the next request to retrieve the next set of results.</p>
      * @public
      */
     NextToken?: string | undefined;
     /**
-     * <p></p>
+     * <p>The search criteria to be used to return email addresses.</p>
      * @public
      */
     SearchCriteria?: EmailAddressSearchCriteria | undefined;
     /**
-     * <p></p>
+     * <p>Filters to be applied to search results.</p>
      * @public
      */
     SearchFilter?: EmailAddressSearchFilter | undefined;
@@ -1091,6 +1546,41 @@ export interface RoutingCriteriaInput {
      */
     Steps?: RoutingCriteriaInputStep[] | undefined;
 }
+/**
+ * @public
+ */
+export interface UpdateContactRoutingDataRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The identifier of the contact in this instance of Amazon Connect. </p>
+     * @public
+     */
+    ContactId: string | undefined;
+    /**
+     * <p>The number of seconds to add or subtract from the contact's routing age. Contacts are routed
+     *    to agents on a first-come, first-serve basis. This means that changing their amount of time in
+     *    queue compared to others also changes their position in queue.</p>
+     * @public
+     */
+    QueueTimeAdjustmentSeconds?: number | undefined;
+    /**
+     * <p>Priority of the contact in the queue. The default priority for new contacts is 5. You can
+     *    raise the priority of a contact compared to other contacts in the queue by assigning them a
+     *    higher priority, such as 1 or 2.</p>
+     * @public
+     */
+    QueuePriority?: number | undefined;
+    /**
+     * <p>Updates the routing criteria on the contact. These properties can be used to change how a
+     *    contact is routed within the queue.</p>
+     * @public
+     */
+    RoutingCriteria?: RoutingCriteriaInput | undefined;
+}
 /**
  * <p>Contains information about a contact.</p>
  * @public
@@ -1117,7 +1607,8 @@ export interface Contact {
      */
     PreviousContactId?: string | undefined;
     /**
-     * <p></p>
+     * <p>This is the root contactId which is used as a unique identifier for all subsequent contacts
+     *    in a contact tree.</p>
      * @public
      */
     ContactAssociationId?: string | undefined;
@@ -1210,12 +1701,15 @@ export interface Contact {
      */
     WisdomInfo?: WisdomInfo | undefined;
     /**
-     * <p></p>
+     * <p>The customer or external third party participant endpoint.</p>
      * @public
      */
     CustomerEndpoint?: EndpointInfo | undefined;
     /**
-     * <p></p>
+     * <p>The system endpoint. For <code>INBOUND</code>, this is the phone number or email address
+     *    that the customer dialed. For <code>OUTBOUND</code> and <code>EXTERNAL_OUTBOUND</code>, this is
+     *    the outbound caller ID number assigned to the outbound queue that is used to dial the customer.
+     *    For callback, this shows up as Softphone for calls handled by agents with softphone.</p>
      * @public
      */
     SystemEndpoint?: EndpointInfo | undefined;
@@ -1282,7 +1776,7 @@ export interface Contact {
      */
     DisconnectDetails?: DisconnectDetails | undefined;
     /**
-     * <p></p>
+     * <p>List of additional email addresses for an email contact.</p>
      * @public
      */
     AdditionalEmailRecipients?: AdditionalEmailRecipients | undefined;
@@ -1296,41 +1790,6 @@ export interface Contact {
      */
     SegmentAttributes?: Record<string, SegmentAttributeValue> | undefined;
 }
-/**
- * @public
- */
-export interface UpdateContactRoutingDataRequest {
-    /**
-     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
-     * @public
-     */
-    InstanceId: string | undefined;
-    /**
-     * <p>The identifier of the contact in this instance of Amazon Connect. </p>
-     * @public
-     */
-    ContactId: string | undefined;
-    /**
-     * <p>The number of seconds to add or subtract from the contact's routing age. Contacts are routed
-     *    to agents on a first-come, first-serve basis. This means that changing their amount of time in
-     *    queue compared to others also changes their position in queue.</p>
-     * @public
-     */
-    QueueTimeAdjustmentSeconds?: number | undefined;
-    /**
-     * <p>Priority of the contact in the queue. The default priority for new contacts is 5. You can
-     *    raise the priority of a contact compared to other contacts in the queue by assigning them a
-     *    higher priority, such as 1 or 2.</p>
-     * @public
-     */
-    QueuePriority?: number | undefined;
-    /**
-     * <p>Updates the routing criteria on the contact. These properties can be used to change how a
-     *    contact is routed within the queue.</p>
-     * @public
-     */
-    RoutingCriteria?: RoutingCriteriaInput | undefined;
-}
 /**
  * @public
  */
@@ -1341,6 +1800,18 @@ export interface DescribeContactResponse {
      */
     Contact?: Contact | undefined;
 }
+/**
+ * @internal
+ */
+export declare const StartEmailContactRequestFilterSensitiveLog: (obj: StartEmailContactRequest) => any;
+/**
+ * @internal
+ */
+export declare const StartTaskContactRequestFilterSensitiveLog: (obj: StartTaskContactRequest) => any;
+/**
+ * @internal
+ */
+export declare const UpdateContactRequestFilterSensitiveLog: (obj: UpdateContactRequest) => any;
 /**
  * @internal
  */