@aws-sdk/client-connect 3.319.0 → 3.321.1

package/dist-types/models/models_1.d.ts

@@ -1,6 +1,1123 @@
 import { ExceptionOptionType as __ExceptionOptionType } from "@aws-sdk/smithy-client";
 import { ConnectServiceException as __BaseException } from "./ConnectServiceException";
-import { ActionSummary, AgentStatusState, AgentStatusSummary, Attribute, Channel, ContactFlowModuleState, ContactFlowState, ContactFlowType, DirectoryType, EventSourceName, HierarchyGroupSummary, HoursOfOperationConfig, InstanceAttributeType, InstanceStatus, InstanceStorageConfig, InstanceStorageResourceType, IntegrationType, LexBot, LexV2Bot, MediaConcurrency, MonitorCapability, OutboundCallerConfig, PhoneNumberCountryCode, PhoneNumberType, Queue, QueueStatus, QuickConnectConfig, QuickConnectType, Reference, ReferenceType, RoutingProfile, RoutingProfileQueueConfig, RuleAction, RulePublishStatus, SourceType, TaskTemplateConstraints, TaskTemplateDefaults, TaskTemplateField, TaskTemplateStatus, TelephonyConfig, TrafficDistributionGroupStatus, UseCaseType, UserIdentityInfo, UserPhoneConfig, VocabularyLanguageCode, VocabularyState } from "./models_0";
+import { ActionSummary, AgentContactReference, AgentStatusReference, AgentStatusState, AgentStatusSummary, AgentStatusType, Attribute, Channel, ContactFilter, ContactFlowModuleState, ContactFlowState, ContactFlowType, Dimensions, DirectoryType, Evaluation, EvaluationAnswerData, EvaluationFormQuestion, EvaluationFormScoringStrategy, EvaluationFormVersionStatus, EvaluationNote, EvaluationScore, EvaluationStatus, EventSourceName, Filters, Grouping, HierarchyGroupSummary, HoursOfOperationConfig, InstanceAttributeType, InstanceStatus, InstanceStorageConfig, InstanceStorageResourceType, IntegrationType, LexBot, LexV2Bot, MediaConcurrency, MonitorCapability, OutboundCallerConfig, PhoneNumberCountryCode, PhoneNumberType, Queue, QueueStatus, QuickConnectConfig, QuickConnectType, Reference, ReferenceType, RoutingProfile, RoutingProfileQueueConfig, RoutingProfileReference, RuleAction, RulePublishStatus, SourceType, TaskTemplateConstraints, TaskTemplateDefaults, TaskTemplateField, TaskTemplateStatus, TrafficDistributionGroupStatus, Unit, UseCaseType, UserIdentityInfo, UserPhoneConfig, VocabularyLanguageCode, VocabularyState } from "./models_0";
+/**
+ * @public
+ * <p>A filter for the user data.</p>
+ */
+export interface UserDataFilters {
+    /**
+     * <p>A list of up to 100 queues or ARNs.</p>
+     */
+    Queues?: string[];
+    /**
+     * <p>A filter for the user data based on the contact information that is associated to the user.
+     *    It contains a list of contact states. </p>
+     */
+    ContactFilter?: ContactFilter;
+    /**
+     * <p>A list of up to 100 routing profile IDs or ARNs.</p>
+     */
+    RoutingProfiles?: string[];
+    /**
+     * <p>A list of up to 100 agent IDs or ARNs.</p>
+     */
+    Agents?: string[];
+    /**
+     * <p>A UserHierarchyGroup ID or ARN.</p>
+     */
+    UserHierarchyGroups?: string[];
+}
+/**
+ * @public
+ */
+export interface GetCurrentUserDataRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The filters to apply to returned user data. You can filter up to the following
+     *    limits:</p>
+     *          <ul>
+     *             <li>
+     *                <p>Queues: 100</p>
+     *             </li>
+     *             <li>
+     *                <p>Routing profiles: 100</p>
+     *             </li>
+     *             <li>
+     *                <p>Agents: 100</p>
+     *             </li>
+     *             <li>
+     *                <p>Contact states: 9</p>
+     *             </li>
+     *             <li>
+     *                <p>User hierarchy groups: 1</p>
+     *             </li>
+     *          </ul>
+     *          <p> The user data is retrieved for only the specified values/resources in the filter. A maximum
+     *    of one filter can be passed from queues, routing profiles, agents, and user hierarchy groups. </p>
+     *          <p>Currently tagging is only supported on the resources that are passed in the filter.</p>
+     */
+    Filters: UserDataFilters | undefined;
+    /**
+     * <p>The token for the next set of results. Use the value returned in the previous
+     * response in the next request to retrieve the next set of results.</p>
+     */
+    NextToken?: string;
+    /**
+     * <p>The maximum number of results to return per page.</p>
+     */
+    MaxResults?: number;
+}
+/**
+ * @public
+ * <p>Information about the hierarchy group.</p>
+ */
+export interface HierarchyGroupSummaryReference {
+    /**
+     * <p>The unique identifier for the hierarchy group.</p>
+     */
+    Id?: string;
+    /**
+     * <p>The Amazon Resource Name (ARN) for the hierarchy group. </p>
+     */
+    Arn?: string;
+}
+/**
+ * @public
+ * <p>Information about the levels in the hierarchy group.</p>
+ */
+export interface HierarchyPathReference {
+    /**
+     * <p>Information about level one.</p>
+     */
+    LevelOne?: HierarchyGroupSummaryReference;
+    /**
+     * <p>Information about level two.</p>
+     */
+    LevelTwo?: HierarchyGroupSummaryReference;
+    /**
+     * <p>Information about level three.</p>
+     */
+    LevelThree?: HierarchyGroupSummaryReference;
+    /**
+     * <p>Information about level four.</p>
+     */
+    LevelFour?: HierarchyGroupSummaryReference;
+    /**
+     * <p>Information about level five.</p>
+     */
+    LevelFive?: HierarchyGroupSummaryReference;
+}
+/**
+ * @public
+ * <p>Information about the user.</p>
+ */
+export interface UserReference {
+    /**
+     * <p>The unique identifier for the user.</p>
+     */
+    Id?: string;
+    /**
+     * <p>The Amazon Resource Name (ARN) for the user.</p>
+     */
+    Arn?: string;
+}
+/**
+ * @public
+ * <p>Data for a user.</p>
+ */
+export interface UserData {
+    /**
+     * <p>Information about the user for the data that is returned. It contains the
+     *     <code>resourceId</code> and ARN of the user. </p>
+     */
+    User?: UserReference;
+    /**
+     * <p>Information about the routing profile that is assigned to the user.</p>
+     */
+    RoutingProfile?: RoutingProfileReference;
+    /**
+     * <p>Contains information about the levels of a hierarchy group assigned to a user.</p>
+     */
+    HierarchyPath?: HierarchyPathReference;
+    /**
+     * <p>The status of the agent that they manually set in their Contact Control Panel (CCP), or that
+     *    the supervisor manually changes in the real-time metrics report.</p>
+     */
+    Status?: AgentStatusReference;
+    /**
+     * <p>A map of available slots by channel. The key is a channel name. The value is an integer: the
+     *    available number of slots. </p>
+     */
+    AvailableSlotsByChannel?: Record<string, number>;
+    /**
+     * <p>A map of maximum slots by channel. The key is a channel name. The value is an integer: the
+     *    maximum number of slots. This is calculated from <a href="https://docs.aws.amazon.com/connect/latest/APIReference/API_MediaConcurrency.html">MediaConcurrency</a> of the
+     *     <code>RoutingProfile</code> assigned to the agent. </p>
+     */
+    MaxSlotsByChannel?: Record<string, number>;
+    /**
+     * <p> A map of active slots by channel. The key is a channel name. The value is an integer: the
+     *    number of active slots. </p>
+     */
+    ActiveSlotsByChannel?: Record<string, number>;
+    /**
+     * <p>A list of contact reference information.</p>
+     */
+    Contacts?: AgentContactReference[];
+    /**
+     * <p>The Next status of the agent.</p>
+     */
+    NextStatus?: string;
+}
+/**
+ * @public
+ */
+export interface GetCurrentUserDataResponse {
+    /**
+     * <p>If there are additional results, this is the token for the next set of results.</p>
+     */
+    NextToken?: string;
+    /**
+     * <p>A list of the user data that is returned.</p>
+     */
+    UserDataList?: UserData[];
+    /**
+     * <p>The total count of the result, regardless of the current page size.</p>
+     */
+    ApproximateTotalCount?: number;
+}
+/**
+ * @public
+ */
+export interface GetFederationTokenRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     */
+    InstanceId: string | undefined;
+}
+/**
+ * @public
+ * <p>Contains credentials to use for federation.</p>
+ */
+export interface Credentials {
+    /**
+     * <p>An access token generated for a federated user to access Amazon Connect.</p>
+     */
+    AccessToken?: string;
+    /**
+     * <p>A token generated with an expiration time for the session a user is logged in to Amazon Connect.</p>
+     */
+    AccessTokenExpiration?: Date;
+    /**
+     * <p>Renews a token generated for a user to access the Amazon Connect instance.</p>
+     */
+    RefreshToken?: string;
+    /**
+     * <p>Renews the expiration timer for a generated token.</p>
+     */
+    RefreshTokenExpiration?: Date;
+}
+/**
+ * @public
+ */
+export interface GetFederationTokenResponse {
+    /**
+     * <p>The credentials to use for federation.</p>
+     */
+    Credentials?: Credentials;
+    /**
+     * <p>The URL to sign into the user's instance. </p>
+     */
+    SignInUrl?: string;
+    /**
+     * <p>The Amazon Resource Name (ARN) of the user.</p>
+     */
+    UserArn?: string;
+    /**
+     * <p>The identifier for the user.</p>
+     */
+    UserId?: string;
+}
+/**
+ * @public
+ * <p>No user with the specified credentials was found in the Amazon Connect instance.</p>
+ */
+export declare class UserNotFoundException extends __BaseException {
+    readonly name: "UserNotFoundException";
+    readonly $fault: "client";
+    Message?: string;
+    /**
+     * @internal
+     */
+    constructor(opts: __ExceptionOptionType<UserNotFoundException, __BaseException>);
+}
+/**
+ * @public
+ * @enum
+ */
+export declare const HistoricalMetricName: {
+    readonly ABANDON_TIME: "ABANDON_TIME";
+    readonly AFTER_CONTACT_WORK_TIME: "AFTER_CONTACT_WORK_TIME";
+    readonly API_CONTACTS_HANDLED: "API_CONTACTS_HANDLED";
+    readonly CALLBACK_CONTACTS_HANDLED: "CALLBACK_CONTACTS_HANDLED";
+    readonly CONTACTS_ABANDONED: "CONTACTS_ABANDONED";
+    readonly CONTACTS_AGENT_HUNG_UP_FIRST: "CONTACTS_AGENT_HUNG_UP_FIRST";
+    readonly CONTACTS_CONSULTED: "CONTACTS_CONSULTED";
+    readonly CONTACTS_HANDLED: "CONTACTS_HANDLED";
+    readonly CONTACTS_HANDLED_INCOMING: "CONTACTS_HANDLED_INCOMING";
+    readonly CONTACTS_HANDLED_OUTBOUND: "CONTACTS_HANDLED_OUTBOUND";
+    readonly CONTACTS_HOLD_ABANDONS: "CONTACTS_HOLD_ABANDONS";
+    readonly CONTACTS_MISSED: "CONTACTS_MISSED";
+    readonly CONTACTS_QUEUED: "CONTACTS_QUEUED";
+    readonly CONTACTS_TRANSFERRED_IN: "CONTACTS_TRANSFERRED_IN";
+    readonly CONTACTS_TRANSFERRED_IN_FROM_QUEUE: "CONTACTS_TRANSFERRED_IN_FROM_QUEUE";
+    readonly CONTACTS_TRANSFERRED_OUT: "CONTACTS_TRANSFERRED_OUT";
+    readonly CONTACTS_TRANSFERRED_OUT_FROM_QUEUE: "CONTACTS_TRANSFERRED_OUT_FROM_QUEUE";
+    readonly HANDLE_TIME: "HANDLE_TIME";
+    readonly HOLD_TIME: "HOLD_TIME";
+    readonly INTERACTION_AND_HOLD_TIME: "INTERACTION_AND_HOLD_TIME";
+    readonly INTERACTION_TIME: "INTERACTION_TIME";
+    readonly OCCUPANCY: "OCCUPANCY";
+    readonly QUEUED_TIME: "QUEUED_TIME";
+    readonly QUEUE_ANSWER_TIME: "QUEUE_ANSWER_TIME";
+    readonly SERVICE_LEVEL: "SERVICE_LEVEL";
+};
+/**
+ * @public
+ */
+export type HistoricalMetricName = (typeof HistoricalMetricName)[keyof typeof HistoricalMetricName];
+/**
+ * @public
+ * @enum
+ */
+export declare const Statistic: {
+    readonly AVG: "AVG";
+    readonly MAX: "MAX";
+    readonly SUM: "SUM";
+};
+/**
+ * @public
+ */
+export type Statistic = (typeof Statistic)[keyof typeof Statistic];
+/**
+ * @public
+ * @enum
+ */
+export declare const Comparison: {
+    readonly LT: "LT";
+};
+/**
+ * @public
+ */
+export type Comparison = (typeof Comparison)[keyof typeof Comparison];
+/**
+ * @public
+ * <p>Contains information about the threshold for service level metrics.</p>
+ */
+export interface Threshold {
+    /**
+     * <p>The type of comparison. Only "less than" (LT) comparisons are supported.</p>
+     */
+    Comparison?: Comparison | string;
+    /**
+     * <p>The threshold value to compare.</p>
+     */
+    ThresholdValue?: number;
+}
+/**
+ * @public
+ * <p>Contains information about a historical metric. For a description of each metric, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html">Historical Metrics Definitions</a> in the <i>Amazon Connect Administrator
+ *     Guide</i>.</p>
+ */
+export interface HistoricalMetric {
+    /**
+     * <p>The name of the metric.</p>
+     */
+    Name?: HistoricalMetricName | string;
+    /**
+     * <p>The threshold for the metric, used with service level metrics.</p>
+     */
+    Threshold?: Threshold;
+    /**
+     * <p>The statistic for the metric.</p>
+     */
+    Statistic?: Statistic | string;
+    /**
+     * <p>The unit for the metric.</p>
+     */
+    Unit?: Unit | string;
+}
+/**
+ * @public
+ */
+export interface GetMetricDataRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The timestamp, in UNIX Epoch time format, at which to start the reporting interval for the
+     *    retrieval of historical metrics data. The time must be specified using a multiple of 5 minutes,
+     *    such as 10:05, 10:10, 10:15.</p>
+     *          <p>The start time cannot be earlier than 24 hours before the time of the request. Historical
+     *    metrics are available only for 24 hours.</p>
+     */
+    StartTime: Date | undefined;
+    /**
+     * <p>The timestamp, in UNIX Epoch time format, at which to end the reporting interval for the
+     *    retrieval of historical metrics data. The time must be specified using an interval of 5 minutes,
+     *    such as 11:00, 11:05, 11:10, and must be later than the start time timestamp.</p>
+     *          <p>The time range between the start and end time must be less than 24 hours.</p>
+     */
+    EndTime: Date | undefined;
+    /**
+     * <p>The queues, up to 100, or channels, to use to filter the metrics returned. Metric data is
+     *    retrieved only for the resources associated with the queues or channels included in the filter.
+     *    You can include both queue IDs and queue ARNs in the same request. VOICE, CHAT, and TASK channels are supported.</p>
+     *          <note>
+     *             <p>To filter by <code>Queues</code>, enter the queue
+     *     ID/ARN, not the name of the queue.</p>
+     *          </note>
+     */
+    Filters: Filters | undefined;
+    /**
+     * <p>The grouping applied to the metrics returned. For example, when results are grouped by
+     *    queue, the metrics returned are grouped by queue. The values returned apply to the metrics for
+     *    each queue rather than aggregated for all queues.</p>
+     *          <p>If no grouping is specified, a summary of metrics for all queues is returned.</p>
+     */
+    Groupings?: (Grouping | string)[];
+    /**
+     * <p>The metrics to retrieve. Specify the name, unit, and statistic for each metric. The
+     *    following historical metrics are available. For a description of each metric, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html">Historical Metrics Definitions</a> in the <i>Amazon Connect Administrator
+     *     Guide</i>.</p>
+     *          <note>
+     *             <p>This API does not support a contacts
+     *     incoming metric (there's no CONTACTS_INCOMING metric missing from the documented list). </p>
+     *          </note>
+     *          <dl>
+     *             <dt>ABANDON_TIME</dt>
+     *             <dd>
+     *                <p>Unit: SECONDS</p>
+     *                <p>Statistic: AVG</p>
+     *             </dd>
+     *             <dt>AFTER_CONTACT_WORK_TIME</dt>
+     *             <dd>
+     *                <p>Unit: SECONDS</p>
+     *                <p>Statistic: AVG</p>
+     *             </dd>
+     *             <dt>API_CONTACTS_HANDLED</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Statistic: SUM</p>
+     *             </dd>
+     *             <dt>CALLBACK_CONTACTS_HANDLED</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Statistic: SUM</p>
+     *             </dd>
+     *             <dt>CONTACTS_ABANDONED</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Statistic: SUM</p>
+     *             </dd>
+     *             <dt>CONTACTS_AGENT_HUNG_UP_FIRST</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Statistic: SUM</p>
+     *             </dd>
+     *             <dt>CONTACTS_CONSULTED</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Statistic: SUM</p>
+     *             </dd>
+     *             <dt>CONTACTS_HANDLED</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Statistic: SUM</p>
+     *             </dd>
+     *             <dt>CONTACTS_HANDLED_INCOMING</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Statistic: SUM</p>
+     *             </dd>
+     *             <dt>CONTACTS_HANDLED_OUTBOUND</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Statistic: SUM</p>
+     *             </dd>
+     *             <dt>CONTACTS_HOLD_ABANDONS</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Statistic: SUM</p>
+     *             </dd>
+     *             <dt>CONTACTS_MISSED</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Statistic: SUM</p>
+     *             </dd>
+     *             <dt>CONTACTS_QUEUED</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Statistic: SUM</p>
+     *             </dd>
+     *             <dt>CONTACTS_TRANSFERRED_IN</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Statistic: SUM</p>
+     *             </dd>
+     *             <dt>CONTACTS_TRANSFERRED_IN_FROM_QUEUE</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Statistic: SUM</p>
+     *             </dd>
+     *             <dt>CONTACTS_TRANSFERRED_OUT</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Statistic: SUM</p>
+     *             </dd>
+     *             <dt>CONTACTS_TRANSFERRED_OUT_FROM_QUEUE</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Statistic: SUM</p>
+     *             </dd>
+     *             <dt>HANDLE_TIME</dt>
+     *             <dd>
+     *                <p>Unit: SECONDS</p>
+     *                <p>Statistic: AVG</p>
+     *             </dd>
+     *             <dt>HOLD_TIME</dt>
+     *             <dd>
+     *                <p>Unit: SECONDS</p>
+     *                <p>Statistic: AVG</p>
+     *             </dd>
+     *             <dt>INTERACTION_AND_HOLD_TIME</dt>
+     *             <dd>
+     *                <p>Unit: SECONDS</p>
+     *                <p>Statistic: AVG</p>
+     *             </dd>
+     *             <dt>INTERACTION_TIME</dt>
+     *             <dd>
+     *                <p>Unit: SECONDS</p>
+     *                <p>Statistic: AVG</p>
+     *             </dd>
+     *             <dt>OCCUPANCY</dt>
+     *             <dd>
+     *                <p>Unit: PERCENT</p>
+     *                <p>Statistic: AVG</p>
+     *             </dd>
+     *             <dt>QUEUE_ANSWER_TIME</dt>
+     *             <dd>
+     *                <p>Unit: SECONDS</p>
+     *                <p>Statistic: AVG</p>
+     *             </dd>
+     *             <dt>QUEUED_TIME</dt>
+     *             <dd>
+     *                <p>Unit: SECONDS</p>
+     *                <p>Statistic: MAX</p>
+     *             </dd>
+     *             <dt>SERVICE_LEVEL</dt>
+     *             <dd>
+     *                <p>You can include up to 20 SERVICE_LEVEL metrics in a request.</p>
+     *                <p>Unit: PERCENT</p>
+     *                <p>Statistic: AVG</p>
+     *                <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800
+     *       (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for
+     *       "Less than"). </p>
+     *             </dd>
+     *          </dl>
+     */
+    HistoricalMetrics: HistoricalMetric[] | undefined;
+    /**
+     * <p>The token for the next set of results. Use the value returned in the previous
+     * response in the next request to retrieve the next set of results.</p>
+     */
+    NextToken?: string;
+    /**
+     * <p>The maximum number of results to return per page.</p>
+     */
+    MaxResults?: number;
+}
+/**
+ * @public
+ * <p>Contains the data for a historical metric.</p>
+ */
+export interface HistoricalMetricData {
+    /**
+     * <p>Information about the metric.</p>
+     */
+    Metric?: HistoricalMetric;
+    /**
+     * <p>The value of the metric.</p>
+     */
+    Value?: number;
+}
+/**
+ * @public
+ * <p>Contains information about the historical metrics retrieved.</p>
+ */
+export interface HistoricalMetricResult {
+    /**
+     * <p>The dimension for the metrics.</p>
+     */
+    Dimensions?: Dimensions;
+    /**
+     * <p>The set of metrics.</p>
+     */
+    Collections?: HistoricalMetricData[];
+}
+/**
+ * @public
+ */
+export interface GetMetricDataResponse {
+    /**
+     * <p>If there are additional results, this is the token for the next set of results.</p>
+     *          <p>The token expires after 5 minutes from the time it is created. Subsequent requests that use
+     *    the token must use the same request parameters as the request that generated the token.</p>
+     */
+    NextToken?: string;
+    /**
+     * <p>Information about the historical metrics.</p>
+     *          <p>If no grouping is specified, a summary of metric data is returned.</p>
+     */
+    MetricResults?: HistoricalMetricResult[];
+}
+/**
+ * @public
+ * <p>Contains the filter to apply when retrieving metrics with the <a href="https://docs.aws.amazon.com/connect/latest/APIReference/API_GetMetricDataV2.html">GetMetricDataV2</a> API.</p>
+ */
+export interface FilterV2 {
+    /**
+     * <p>The key to use for filtering data. For example, <code>QUEUE</code>, <code>ROUTING_PROFILE,
+     *     AGENT</code>, <code>CHANNEL</code>, <code>AGENT_HIERARCHY_LEVEL_ONE</code>,
+     *     <code>AGENT_HIERARCHY_LEVEL_TWO</code>, <code>AGENT_HIERARCHY_LEVEL_THREE</code>,
+     *     <code>AGENT_HIERARCHY_LEVEL_FOUR</code>, <code>AGENT_HIERARCHY_LEVEL_FIVE</code>. There must be
+     *    at least 1 key and a maximum 5 keys. </p>
+     */
+    FilterKey?: string;
+    /**
+     * <p>The identifiers to use for filtering data. For example, if you have a filter key of
+     *     <code>QUEUE</code>, you would add queue IDs or ARNs in <code>FilterValues</code>. </p>
+     */
+    FilterValues?: string[];
+}
+/**
+ * @public
+ * <p>Contains information about the filter used when retrieving metrics.
+ *     <code>MetricFiltersV2</code> can be used on the following metrics:
+ *     <code>AVG_AGENT_CONNECTING_TIME</code>, <code>CONTACTS_CREATED</code>,
+ *     <code>CONTACTS_HANDLED</code>, <code>SUM_CONTACTS_DISCONNECTED</code>.</p>
+ */
+export interface MetricFilterV2 {
+    /**
+     * <p>The key to use for filtering data. </p>
+     *          <p>Valid metric filter keys: <code>INITIATION_METHOD</code>, <code>DISCONNECT_REASON</code>.
+     *    These are the same values as the <code>InitiationMethod</code> and <code>DisconnectReason</code>
+     *    in the contact record. For more information, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/ctr-data-model.html#ctr-ContactTraceRecord">ContactTraceRecord</a> in the <i>Amazon Connect Administrator's Guide</i>. </p>
+     */
+    MetricFilterKey?: string;
+    /**
+     * <p>The values to use for filtering data. </p>
+     *          <p>Valid metric filter values for <code>INITIATION_METHOD</code>: <code>INBOUND</code> |
+     *     <code>OUTBOUND</code> | <code>TRANSFER</code> | <code>QUEUE_TRANSFER</code> |
+     *     <code>CALLBACK</code> | <code>API</code>
+     *          </p>
+     *          <p>Valid metric filter values for <code>DISCONNECT_REASON</code>:
+     *     <code>CUSTOMER_DISCONNECT</code> | <code>AGENT_DISCONNECT</code> |
+     *     <code>THIRD_PARTY_DISCONNECT</code> | <code>TELECOM_PROBLEM</code> | <code>BARGED</code> |
+     *     <code>CONTACT_FLOW_DISCONNECT</code> | <code>OTHER</code> | <code>EXPIRED</code> |
+     *     <code>API</code>
+     *          </p>
+     */
+    MetricFilterValues?: string[];
+}
+/**
+ * @public
+ * <p>Contains information about the threshold for service level metrics.</p>
+ */
+export interface ThresholdV2 {
+    /**
+     * <p>The type of comparison. Only "less than" (LT) comparisons are supported.</p>
+     */
+    Comparison?: string;
+    /**
+     * <p>The threshold value to compare.</p>
+     */
+    ThresholdValue?: number;
+}
+/**
+ * @public
+ * <p>Contains information about the metric.</p>
+ */
+export interface MetricV2 {
+    /**
+     * <p>The name of the metric.</p>
+     */
+    Name?: string;
+    /**
+     * <p>Contains information about the threshold for service level metrics.</p>
+     */
+    Threshold?: ThresholdV2[];
+    /**
+     * <p>Contains the filters to be used when returning data.</p>
+     */
+    MetricFilters?: MetricFilterV2[];
+}
+/**
+ * @public
+ */
+export interface GetMetricDataV2Request {
+    /**
+     * <p>The Amazon Resource Name (ARN) of the resource. This includes the <code>instanceId</code> an Amazon Connect
+     *    instance.</p>
+     */
+    ResourceArn: string | undefined;
+    /**
+     * <p>The timestamp, in UNIX Epoch time format, at which to start the reporting interval for the
+     *    retrieval of historical metrics data. The time must be before the end time timestamp. The time
+     *    range between the start and end time must be less than 24 hours. The start time cannot be earlier
+     *    than 14 days before the time of the request. Historical metrics are available for 14 days.</p>
+     */
+    StartTime: Date | undefined;
+    /**
+     * <p>The timestamp, in UNIX Epoch time format, at which to end the reporting interval for the
+     *    retrieval of historical metrics data. The time must be later than the start time timestamp. It
+     *    cannot be later than the current timestamp.</p>
+     *          <p>The time range between the start and end time must be less than 24 hours.</p>
+     */
+    EndTime: Date | undefined;
+    /**
+     * <p>The filters to apply to returned metrics. You can filter on the following resources:</p>
+     *          <ul>
+     *             <li>
+     *                <p>Queues</p>
+     *             </li>
+     *             <li>
+     *                <p>Routing profiles</p>
+     *             </li>
+     *             <li>
+     *                <p>Agents</p>
+     *             </li>
+     *             <li>
+     *                <p>Channels</p>
+     *             </li>
+     *             <li>
+     *                <p>User hierarchy groups</p>
+     *             </li>
+     *          </ul>
+     *          <p>At least one filter must be passed from queues, routing profiles, agents, or user hierarchy
+     *    groups.</p>
+     *          <p>To filter by phone number, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/create-historical-metrics-report.html">Create a historical
+     *     metrics report</a> in the <i>Amazon Connect Administrator's
+     *    Guide</i>.</p>
+     *          <p>Note the following limits:</p>
+     *          <ul>
+     *             <li>
+     *                <p>
+     *                   <b>Filter keys</b>: A maximum of 5 filter keys are supported in
+     *      a single request. Valid filter keys: <code>QUEUE</code> | <code>ROUTING_PROFILE</code> |
+     *       <code>AGENT</code> | <code>CHANNEL</code> | <code>AGENT_HIERARCHY_LEVEL_ONE</code> |
+     *       <code>AGENT_HIERARCHY_LEVEL_TWO</code> | <code>AGENT_HIERARCHY_LEVEL_THREE</code> |
+     *       <code>AGENT_HIERARCHY_LEVEL_FOUR</code> | <code>AGENT_HIERARCHY_LEVEL_FIVE</code>
+     *                </p>
+     *             </li>
+     *             <li>
+     *                <p>
+     *                   <b>Filter values</b>: A maximum of 100 filter values are
+     *      supported in a single request. For example, a <code>GetMetricDataV2</code> request can filter
+     *      by 50 queues, 35 agents, and 15 routing profiles for a total of 100 filter values.
+     *       <code>VOICE</code>, <code>CHAT</code>, and <code>TASK</code> are valid
+     *       <code>filterValue</code> for the <code>CHANNEL</code> filter key.</p>
+     *             </li>
+     *          </ul>
+     */
+    Filters: FilterV2[] | undefined;
+    /**
+     * <p>The grouping applied to the metrics that are returned. For example, when results are grouped
+     *    by queue, the metrics returned are grouped by queue. The values that are returned apply to the
+     *    metrics for each queue. They are not aggregated for all queues.</p>
+     *          <p>If no grouping is specified, a summary of all metrics is returned.</p>
+     *          <p>Valid grouping keys: <code>QUEUE</code> | <code>ROUTING_PROFILE</code> | <code>AGENT</code>
+     *    | <code>CHANNEL</code> | <code>AGENT_HIERARCHY_LEVEL_ONE</code> |
+     *     <code>AGENT_HIERARCHY_LEVEL_TWO</code> | <code>AGENT_HIERARCHY_LEVEL_THREE</code> |
+     *     <code>AGENT_HIERARCHY_LEVEL_FOUR</code> | <code>AGENT_HIERARCHY_LEVEL_FIVE</code>
+     *          </p>
+     */
+    Groupings?: string[];
+    /**
+     * <p>The metrics to retrieve. Specify the name, groupings, and filters for each metric. The
+     *    following historical metrics are available. For a description of each metric, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html">Historical metrics definitions</a> in the <i>Amazon Connect Administrator's
+     *     Guide</i>.</p>
+     *          <dl>
+     *             <dt>AGENT_ADHERENT_TIME</dt>
+     *             <dd>
+     *                <p>This metric is available only in Amazon Web Services Regions where <a href="https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region">Forecasting, capacity planning, and scheduling</a> is available.</p>
+     *                <p>Unit: Seconds</p>
+     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy </p>
+     *             </dd>
+     *             <dt>AGENT_NON_RESPONSE</dt>
+     *             <dd>
+     *                <p>Unit: Count</p>
+     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy </p>
+     *             </dd>
+     *             <dt>AGENT_OCCUPANCY</dt>
+     *             <dd>
+     *                <p>Unit: Percentage</p>
+     *                <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy </p>
+     *             </dd>
+     *             <dt>AGENT_SCHEDULE_ADHERENCE</dt>
+     *             <dd>
+     *                <p>This metric is available only in Amazon Web Services Regions where <a href="https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region">Forecasting, capacity planning, and scheduling</a> is available.</p>
+     *                <p>Unit: Percent</p>
+     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
+     *             </dd>
+     *             <dt>AGENT_SCHEDULED_TIME</dt>
+     *             <dd>
+     *                <p>This metric is available only in Amazon Web Services Regions where <a href="https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region">Forecasting, capacity planning, and scheduling</a> is available.</p>
+     *                <p>Unit: Seconds</p>
+     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
+     *             </dd>
+     *             <dt>AVG_ABANDON_TIME</dt>
+     *             <dd>
+     *                <p>Unit: Seconds</p>
+     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
+     *             </dd>
+     *             <dt>AVG_AFTER_CONTACT_WORK_TIME</dt>
+     *             <dd>
+     *                <p>Unit: Seconds</p>
+     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
+     *             </dd>
+     *             <dt>AVG_AGENT_CONNECTING_TIME</dt>
+     *             <dd>
+     *                <p>Unit: Seconds</p>
+     *                <p>Valid metric filter key: <code>INITIATION_METHOD</code>. For now, this metric only
+     *       supports the following as <code>INITIATION_METHOD</code>: <code>INBOUND</code> |
+     *        <code>OUTBOUND</code> | <code>CALLBACK</code> | <code>API</code>
+     *                </p>
+     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
+     *             </dd>
+     *             <dt>AVG_HANDLE_TIME</dt>
+     *             <dd>
+     *                <p>Unit: Seconds</p>
+     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
+     *             </dd>
+     *             <dt>AVG_HOLD_TIME</dt>
+     *             <dd>
+     *                <p>Unit: Seconds</p>
+     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
+     *             </dd>
+     *             <dt>AVG_INTERACTION_AND_HOLD_TIME</dt>
+     *             <dd>
+     *                <p>Unit: Seconds</p>
+     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
+     *             </dd>
+     *             <dt>AVG_INTERACTION_TIME</dt>
+     *             <dd>
+     *                <p>Unit: Seconds</p>
+     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile</p>
+     *             </dd>
+     *             <dt>AVG_QUEUE_ANSWER_TIME</dt>
+     *             <dd>
+     *                <p>Unit: Seconds</p>
+     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile</p>
+     *             </dd>
+     *             <dt>CONTACTS_ABANDONED</dt>
+     *             <dd>
+     *                <p>Unit: Count</p>
+     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
+     *             </dd>
+     *             <dt>CONTACTS_CREATED</dt>
+     *             <dd>
+     *                <p>Unit: Count</p>
+     *                <p>Valid metric filter key: <code>INITIATION_METHOD</code>
+     *                </p>
+     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile</p>
+     *             </dd>
+     *             <dt>CONTACTS_HANDLED</dt>
+     *             <dd>
+     *                <p>Unit: Count</p>
+     *                <p>Valid metric filter key: <code>INITIATION_METHOD</code>,
+     *       <code>DISCONNECT_REASON</code>
+     *                </p>
+     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
+     *             </dd>
+     *             <dt>CONTACTS_HOLD_ABANDONS</dt>
+     *             <dd>
+     *                <p>Unit: Count</p>
+     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
+     *             </dd>
+     *             <dt>CONTACTS_QUEUED</dt>
+     *             <dd>
+     *                <p>Unit: Count</p>
+     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
+     *             </dd>
+     *             <dt>CONTACTS_TRANSFERRED_OUT</dt>
+     *             <dd>
+     *                <p>Unit: Count</p>
+     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
+     *             </dd>
+     *             <dt>CONTACTS_TRANSFERRED_OUT_BY_AGENT</dt>
+     *             <dd>
+     *                <p>Unit: Count</p>
+     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
+     *             </dd>
+     *             <dt>CONTACTS_TRANSFERRED_OUT_FROM_QUEUE</dt>
+     *             <dd>
+     *                <p>Unit: Count</p>
+     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
+     *             </dd>
+     *             <dt>MAX_QUEUED_TIME</dt>
+     *             <dd>
+     *                <p>Unit: Seconds</p>
+     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
+     *             </dd>
+     *             <dt>SERVICE_LEVEL</dt>
+     *             <dd>
+     *                <p>You can include up to 20 SERVICE_LEVEL metrics in a request.</p>
+     *                <p>Unit: Percent</p>
+     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile</p>
+     *                <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800
+     *       (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for
+     *       "Less than"). </p>
+     *             </dd>
+     *             <dt>SUM_CONTACTS_ANSWERED_IN_X</dt>
+     *             <dd>
+     *                <p>Unit: Count</p>
+     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile</p>
+     *                <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800
+     *       (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for
+     *       "Less than"). </p>
+     *             </dd>
+     *             <dt>SUM_CONTACTS_ABANDONED_IN_X</dt>
+     *             <dd>
+     *                <p>Unit: Count</p>
+     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile</p>
+     *                <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800
+     *       (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for
+     *       "Less than"). </p>
+     *             </dd>
+     *             <dt>SUM_CONTACTS_DISCONNECTED </dt>
+     *             <dd>
+     *                <p>Valid metric filter key: <code>DISCONNECT_REASON</code>
+     *                </p>
+     *                <p>Unit: Count</p>
+     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile</p>
+     *             </dd>
+     *             <dt>SUM_RETRY_CALLBACK_ATTEMPTS</dt>
+     *             <dd>
+     *                <p>Unit: Count</p>
+     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile</p>
+     *             </dd>
+     *          </dl>
+     */
+    Metrics: MetricV2[] | undefined;
+    /**
+     * <p>The token for the next set of results. Use the value returned in the previous
+     * response in the next request to retrieve the next set of results.</p>
+     */
+    NextToken?: string;
+    /**
+     * <p>The maximum number of results to return per page.</p>
+     */
+    MaxResults?: number;
+}
+/**
+ * @public
+ * <p>Contains the name, thresholds, and metric filters.</p>
+ */
+export interface MetricDataV2 {
+    /**
+     * <p>The metric name, thresholds, and metric filters of the returned metric.</p>
+     */
+    Metric?: MetricV2;
+    /**
+     * <p>The corresponding value of the metric returned in the response.</p>
+     */
+    Value?: number;
+}
+/**
+ * @public
+ * <p>Contains information about the metric results.</p>
+ */
+export interface MetricResultV2 {
+    /**
+     * <p>The dimension for the metrics.</p>
+     */
+    Dimensions?: Record<string, string>;
+    /**
+     * <p>The set of metrics.</p>
+     */
+    Collections?: MetricDataV2[];
+}
+/**
+ * @public
+ */
+export interface GetMetricDataV2Response {
+    /**
+     * <p>If there are additional results, this is the token for the next set of results.</p>
+     */
+    NextToken?: string;
+    /**
+     * <p>Information about the metrics requested in the API request If no grouping is specified, a
+     *    summary of metric data is returned. </p>
+     */
+    MetricResults?: MetricResultV2[];
+}
+/**
+ * @public
+ */
+export interface GetTaskTemplateRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>A unique identifier for the task template.</p>
+     */
+    TaskTemplateId: string | undefined;
+    /**
+     * <p>The system generated version of a task template that is associated with a task, when the
+     *    task is created.</p>
+     */
+    SnapshotVersion?: string;
+}
+/**
+ * @public
+ */
+export interface GetTaskTemplateResponse {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     */
+    InstanceId?: string;
+    /**
+     * <p>A unique identifier for the task template.</p>
+     */
+    Id: string | undefined;
+    /**
+     * <p>The Amazon Resource Name (ARN).</p>
+     */
+    Arn: string | undefined;
+    /**
+     * <p>The name of the task template.</p>
+     */
+    Name: string | undefined;
+    /**
+     * <p>The description of the task template.</p>
+     */
+    Description?: string;
+    /**
+     * <p>The identifier of the flow that runs by default when a task is created by referencing this template.</p>
+     */
+    ContactFlowId?: string;
+    /**
+     * <p>Constraints that are applicable to the fields listed.</p>
+     */
+    Constraints?: TaskTemplateConstraints;
+    /**
+     * <p>The default values for fields when a task is created by referencing this template.</p>
+     */
+    Defaults?: TaskTemplateDefaults;
+    /**
+     * <p>Fields that are part of the template.</p>
+     */
+    Fields?: TaskTemplateField[];
+    /**
+     * <p>Marks a template as <code>ACTIVE</code> or <code>INACTIVE</code> for a task to refer to it.
+     * Tasks can only be created from <code>ACTIVE</code> templates.
+     * If a template is marked as <code>INACTIVE</code>, then a task that refers to this template cannot be created.</p>
+     */
+    Status?: TaskTemplateStatus | string;
+    /**
+     * <p>The timestamp when the task template was last modified.</p>
+     */
+    LastModifiedTime?: Date;
+    /**
+     * <p>The timestamp when the task template was created.</p>
+     */
+    CreatedTime?: Date;
+    /**
+     * <p>The tags used to organize, track, or control access for this resource. For example, \{ "tags": \{"key1":"value1", "key2":"value2"\} \}.</p>
+     */
+    Tags?: Record<string, string>;
+}
+/**
+ * @public
+ */
+export interface GetTrafficDistributionRequest {
+    /**
+     * <p>The identifier of the traffic distribution group.</p>
+     */
+    Id: string | undefined;
+}
+/**
+ * @public
+ * <p>Information about a traffic distribution.</p>
+ */
+export interface Distribution {
+    /**
+     * <p>The Amazon Web Services Region where the traffic is distributed.</p>
+     */
+    Region: string | undefined;
+    /**
+     * <p>The percentage of the traffic that is distributed, in increments of 10.</p>
+     */
+    Percentage: number | undefined;
+}
+/**
+ * @public
+ * <p>The distribution of traffic between the instance and its replicas.</p>
+ */
+export interface TelephonyConfig {
+    /**
+     * <p>Information about traffic distributions.</p>
+     */
+    Distributions: Distribution[] | undefined;
+}
+/**
+ * @public
+ */
+export interface GetTrafficDistributionResponse {
+    /**
+     * <p>The distribution of traffic between the instance and its replicas.</p>
+     */
+    TelephonyConfig?: TelephonyConfig;
+    /**
+     * <p>The identifier of the traffic distribution group.
+     * This can be the ID or the ARN if the API is being called in the Region where the traffic distribution group was created.
+     * The ARN must be provided if the call is from the replicated Region.</p>
+     */
+    Id?: string;
+    /**
+     * <p>The Amazon Resource Name (ARN) of the traffic distribution group.</p>
+     */
+    Arn?: string;
+}
+/**
+ * @public
+ */
+export interface ListAgentStatusRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The token for the next set of results. Use the value returned in the previous
+     * response in the next request to retrieve the next set of results.</p>
+     */
+    NextToken?: string;
+    /**
+     * <p>The maximum number of results to return per page.</p>
+     */
+    MaxResults?: number;
+    /**
+     * <p>Available agent status types.</p>
+     */
+    AgentStatusTypes?: (AgentStatusType | string)[];
+}
 /**
  * @public
  */
@@ -107,6 +1224,86 @@ export interface ListBotsResponse {
      */
     NextToken?: string;
 }
+/**
+ * @public
+ */
+export interface ListContactEvaluationsRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The identifier of the contact in this instance of Amazon Connect. </p>
+     */
+    ContactId: string | undefined;
+    /**
+     * <p>The token for the next set of results. Use the value returned in the previous
+     * response in the next request to retrieve the next set of results.</p>
+     *          <important>
+     *             <p>This is not expected to be set because the value returned in the previous response is
+     *     always null.</p>
+     *          </important>
+     */
+    NextToken?: string;
+}
+/**
+ * @public
+ * <p>Summary information about a contact evaluation.</p>
+ */
+export interface EvaluationSummary {
+    /**
+     * <p>A unique identifier for the contact evaluation.</p>
+     */
+    EvaluationId: string | undefined;
+    /**
+     * <p>The Amazon Resource Name (ARN) for the contact evaluation resource.</p>
+     */
+    EvaluationArn: string | undefined;
+    /**
+     * <p>A unique title of the evaluation form.</p>
+     */
+    EvaluationFormTitle: string | undefined;
+    /**
+     * <p>The unique identifier for the evaluation form.</p>
+     */
+    EvaluationFormId: string | undefined;
+    /**
+     * <p>The status of the contact evaluation.</p>
+     */
+    Status: EvaluationStatus | string | undefined;
+    /**
+     * <p>The Amazon Resource Name (ARN) of the user who last updated the evaluation.</p>
+     */
+    EvaluatorArn: string | undefined;
+    /**
+     * <p>The overall score of the contact evaluation.</p>
+     */
+    Score?: EvaluationScore;
+    /**
+     * <p>The timestamp for when the evaluation was created.</p>
+     */
+    CreatedTime: Date | undefined;
+    /**
+     * <p>The timestamp for when the evaluation was last updated.</p>
+     */
+    LastModifiedTime: Date | undefined;
+}
+/**
+ * @public
+ */
+export interface ListContactEvaluationsResponse {
+    /**
+     * <p>Provides details about a list of contact evaluations belonging to an instance.</p>
+     */
+    EvaluationSummaryList: EvaluationSummary[] | undefined;
+    /**
+     * <p>If there are additional results, this is the token for the next set of results.</p>
+     *          <important>
+     *             <p>This is always returned as null in the response.</p>
+     *          </important>
+     */
+    NextToken?: string;
+}
 /**
  * @public
  */
@@ -535,9 +1732,167 @@ export interface DefaultVocabulary {
  */
 export interface ListDefaultVocabulariesResponse {
     /**
-     * <p>A list of default vocabularies.</p>
+     * <p>A list of default vocabularies.</p>
+     */
+    DefaultVocabularyList: DefaultVocabulary[] | undefined;
+    /**
+     * <p>If there are additional results, this is the token for the next set of results.</p>
+     */
+    NextToken?: string;
+}
+/**
+ * @public
+ */
+export interface ListEvaluationFormsRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The maximum number of results to return per page.</p>
+     */
+    MaxResults?: number;
+    /**
+     * <p>The token for the next set of results. Use the value returned in the previous
+     * response in the next request to retrieve the next set of results.</p>
+     */
+    NextToken?: string;
+}
+/**
+ * @public
+ * <p>Summary information about an evaluation form.</p>
+ */
+export interface EvaluationFormSummary {
+    /**
+     * <p>The unique identifier for the evaluation form.</p>
+     */
+    EvaluationFormId: string | undefined;
+    /**
+     * <p>The Amazon Resource Name (ARN) for the evaluation form resource.</p>
+     */
+    EvaluationFormArn: string | undefined;
+    /**
+     * <p>A unique title of the evaluation form.</p>
+     */
+    Title: string | undefined;
+    /**
+     * <p>The timestamp for when the evaluation form was created.</p>
+     */
+    CreatedTime: Date | undefined;
+    /**
+     * <p>The Amazon Resource Name (ARN) of the user who created the evaluation form.</p>
+     */
+    CreatedBy: string | undefined;
+    /**
+     * <p>The timestamp for when the evaluation form was last updated.</p>
+     */
+    LastModifiedTime: Date | undefined;
+    /**
+     * <p>The Amazon Resource Name (ARN) of the user who last updated the evaluation form.</p>
+     */
+    LastModifiedBy: string | undefined;
+    /**
+     * <p>The timestamp for when the evaluation form was last activated.</p>
+     */
+    LastActivatedTime?: Date;
+    /**
+     * <p> The Amazon Resource Name (ARN) of the user who last activated the evaluation form.</p>
+     */
+    LastActivatedBy?: string;
+    /**
+     * <p>The version number of the latest evaluation form version.</p>
+     */
+    LatestVersion: number | undefined;
+    /**
+     * <p>The version of the active evaluation form version.</p>
+     */
+    ActiveVersion?: number;
+}
+/**
+ * @public
+ */
+export interface ListEvaluationFormsResponse {
+    /**
+     * <p>Provides details about a list of evaluation forms belonging to an instance.</p>
+     */
+    EvaluationFormSummaryList: EvaluationFormSummary[] | undefined;
+    /**
+     * <p>If there are additional results, this is the token for the next set of results.</p>
+     */
+    NextToken?: string;
+}
+/**
+ * @public
+ */
+export interface ListEvaluationFormVersionsRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The unique identifier for the evaluation form.</p>
+     */
+    EvaluationFormId: string | undefined;
+    /**
+     * <p>The maximum number of results to return per page.</p>
+     */
+    MaxResults?: number;
+    /**
+     * <p>The token for the next set of results. Use the value returned in the previous
+     * response in the next request to retrieve the next set of results.</p>
+     */
+    NextToken?: string;
+}
+/**
+ * @public
+ * <p>Summary information about an evaluation form.</p>
+ */
+export interface EvaluationFormVersionSummary {
+    /**
+     * <p>The Amazon Resource Name (ARN) for the evaluation form resource.</p>
+     */
+    EvaluationFormArn: string | undefined;
+    /**
+     * <p>The unique identifier for the evaluation form.</p>
+     */
+    EvaluationFormId: string | undefined;
+    /**
+     * <p>A version of the evaluation form.</p>
+     */
+    EvaluationFormVersion: number | undefined;
+    /**
+     * <p>The flag indicating whether the evaluation form is locked for changes.</p>
+     */
+    Locked: boolean | undefined;
+    /**
+     * <p>The status of the evaluation form.</p>
+     */
+    Status: EvaluationFormVersionStatus | string | undefined;
+    /**
+     * <p>The timestamp for when the evaluation form was created.</p>
+     */
+    CreatedTime: Date | undefined;
+    /**
+     * <p>The Amazon Resource Name (ARN) of the user who created the evaluation form.</p>
+     */
+    CreatedBy: string | undefined;
+    /**
+     * <p>The timestamp for when the evaluation form was last updated.</p>
+     */
+    LastModifiedTime: Date | undefined;
+    /**
+     * <p>The Amazon Resource Name (ARN) of the user who last updated the evaluation form.</p>
+     */
+    LastModifiedBy: string | undefined;
+}
+/**
+ * @public
+ */
+export interface ListEvaluationFormVersionsResponse {
+    /**
+     * <p>Provides details about a list of evaluation forms belonging to an instance.</p>
      */
-    DefaultVocabularyList: DefaultVocabulary[] | undefined;
+    EvaluationFormVersionSummaryList: EvaluationFormVersionSummary[] | undefined;
     /**
      * <p>If there are additional results, this is the token for the next set of results.</p>
      */
@@ -2711,6 +4066,43 @@ export interface StartChatContactResponse {
      */
     ContinuedFromContactId?: string;
 }
+/**
+ * @public
+ */
+export interface StartContactEvaluationRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The identifier of the contact in this instance of Amazon Connect. </p>
+     */
+    ContactId: string | undefined;
+    /**
+     * <p>The unique identifier for the evaluation form.</p>
+     */
+    EvaluationFormId: string | undefined;
+    /**
+     * <p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the
+     *             request. If not provided, the Amazon Web Services
+     *             SDK populates this field. For more information about idempotency, see
+     *             <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making retries safe with idempotent APIs</a>.</p>
+     */
+    ClientToken?: string;
+}
+/**
+ * @public
+ */
+export interface StartContactEvaluationResponse {
+    /**
+     * <p>A unique identifier for the contact evaluation.</p>
+     */
+    EvaluationId: string | undefined;
+    /**
+     * <p>The Amazon Resource Name (ARN) for the contact evaluation resource.</p>
+     */
+    EvaluationArn: string | undefined;
+}
 /**
  * @public
  * @enum
@@ -3093,6 +4485,50 @@ export interface StopContactStreamingRequest {
  */
 export interface StopContactStreamingResponse {
 }
+/**
+ * @public
+ * <p>Information about input answers for a contact evaluation.</p>
+ */
+export interface EvaluationAnswerInput {
+    /**
+     * <p>The value for an answer in a contact evaluation.</p>
+     */
+    Value?: EvaluationAnswerData;
+}
+/**
+ * @public
+ */
+export interface SubmitContactEvaluationRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>A unique identifier for the contact evaluation.</p>
+     */
+    EvaluationId: string | undefined;
+    /**
+     * <p>A map of question identifiers to answer value.</p>
+     */
+    Answers?: Record<string, EvaluationAnswerInput>;
+    /**
+     * <p>A map of question identifiers to note value.</p>
+     */
+    Notes?: Record<string, EvaluationNote>;
+}
+/**
+ * @public
+ */
+export interface SubmitContactEvaluationResponse {
+    /**
+     * <p>A unique identifier for the contact evaluation.</p>
+     */
+    EvaluationId: string | undefined;
+    /**
+     * <p>The Amazon Resource Name (ARN) for the contact evaluation resource.</p>
+     */
+    EvaluationArn: string | undefined;
+}
 /**
  * @public
  */
@@ -3277,6 +4713,40 @@ export interface UpdateContactAttributesRequest {
  */
 export interface UpdateContactAttributesResponse {
 }
+/**
+ * @public
+ */
+export interface UpdateContactEvaluationRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>A unique identifier for the contact evaluation.</p>
+     */
+    EvaluationId: string | undefined;
+    /**
+     * <p>A map of question identifiers to answer value.</p>
+     */
+    Answers?: Record<string, EvaluationAnswerInput>;
+    /**
+     * <p>A map of question identifiers to note value.</p>
+     */
+    Notes?: Record<string, EvaluationNote>;
+}
+/**
+ * @public
+ */
+export interface UpdateContactEvaluationResponse {
+    /**
+     * <p>A unique identifier for the contact evaluation.</p>
+     */
+    EvaluationId: string | undefined;
+    /**
+     * <p>The Amazon Resource Name (ARN) for the contact evaluation resource.</p>
+     */
+    EvaluationArn: string | undefined;
+}
 /**
  * @public
  */
@@ -3430,6 +4900,23 @@ export interface UpdateContactScheduleRequest {
  */
 export interface UpdateContactScheduleResponse {
 }
+/**
+ * @public
+ */
+export interface UpdateEvaluationFormResponse {
+    /**
+     * <p>The unique identifier for the evaluation form.</p>
+     */
+    EvaluationFormId: string | undefined;
+    /**
+     * <p>The Amazon Resource Name (ARN) for the contact evaluation resource.</p>
+     */
+    EvaluationFormArn: string | undefined;
+    /**
+     * <p>The version of the updated evaluation form resource.</p>
+     */
+    EvaluationFormVersion: number | undefined;
+}
 /**
  * @public
  */
@@ -4228,6 +5715,200 @@ export interface UpdateUserSecurityProfilesRequest {
      */
     InstanceId: string | undefined;
 }
+/**
+ * @public
+ * <p>Information about an item from an evaluation form. The item must be either a section or a
+ *    question.</p>
+ */
+export type EvaluationFormItem = EvaluationFormItem.QuestionMember | EvaluationFormItem.SectionMember | EvaluationFormItem.$UnknownMember;
+/**
+ * @public
+ */
+export declare namespace EvaluationFormItem {
+    /**
+     * <p>The information of the section.</p>
+     */
+    interface SectionMember {
+        Section: EvaluationFormSection;
+        Question?: never;
+        $unknown?: never;
+    }
+    /**
+     * <p>The information of the question.</p>
+     */
+    interface QuestionMember {
+        Section?: never;
+        Question: EvaluationFormQuestion;
+        $unknown?: never;
+    }
+    interface $UnknownMember {
+        Section?: never;
+        Question?: never;
+        $unknown: [string, any];
+    }
+    interface Visitor<T> {
+        Section: (value: EvaluationFormSection) => T;
+        Question: (value: EvaluationFormQuestion) => T;
+        _: (name: string, value: any) => T;
+    }
+    const visit: <T>(value: EvaluationFormItem, visitor: Visitor<T>) => T;
+}
+/**
+ * @public
+ * <p>Information about a section from an evaluation form. A section can contain sections and/or
+ *    questions. Evaluation forms can only contain sections and subsections (two level nesting).</p>
+ */
+export interface EvaluationFormSection {
+    /**
+     * <p>The title of the section.</p>
+     */
+    Title: string | undefined;
+    /**
+     * <p>The identifier of the section. An identifier must be unique within the evaluation
+     *    form.</p>
+     */
+    RefId: string | undefined;
+    /**
+     * <p>The instructions of the section.</p>
+     */
+    Instructions?: string;
+    /**
+     * <p>The items of the section.</p>
+     */
+    Items?: EvaluationFormItem[];
+    /**
+     * <p>The scoring weight of the section.</p>
+     */
+    Weight?: number;
+}
+/**
+ * @public
+ */
+export interface CreateEvaluationFormRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>A unique title of the evaluation form.</p>
+     */
+    Title: string | undefined;
+    /**
+     * <p>The description of the evaluation form.</p>
+     */
+    Description?: string;
+    /**
+     * <p>Items that are part of the evaluation form.  The total number of sections and questions must not exceed 100 each.  Questions must be contained in a section.</p>
+     */
+    Items: EvaluationFormItem[] | undefined;
+    /**
+     * <p>A scoring strategy of the evaluation form.</p>
+     */
+    ScoringStrategy?: EvaluationFormScoringStrategy;
+    /**
+     * <p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the
+     *             request. If not provided, the Amazon Web Services
+     *             SDK populates this field. For more information about idempotency, see
+     *             <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making retries safe with idempotent APIs</a>.</p>
+     */
+    ClientToken?: string;
+}
+/**
+ * @public
+ * <p>Information about the evaluation form.</p>
+ */
+export interface EvaluationForm {
+    /**
+     * <p>The unique identifier for the evaluation form.</p>
+     */
+    EvaluationFormId: string | undefined;
+    /**
+     * <p>A version of the evaluation form.</p>
+     */
+    EvaluationFormVersion: number | undefined;
+    /**
+     * <p>The flag indicating whether the evaluation form is locked for changes.</p>
+     */
+    Locked: boolean | undefined;
+    /**
+     * <p>The Amazon Resource Name (ARN) for the evaluation form resource.</p>
+     */
+    EvaluationFormArn: string | undefined;
+    /**
+     * <p>A unique title of the evaluation form.</p>
+     */
+    Title: string | undefined;
+    /**
+     * <p>The description of the evaluation form.</p>
+     */
+    Description?: string;
+    /**
+     * <p>The status of the evaluation form.</p>
+     */
+    Status: EvaluationFormVersionStatus | string | undefined;
+    /**
+     * <p>Items that are part of the evaluation form.  The total number of sections and questions must not exceed 100 each.  Questions must be contained in a section.</p>
+     */
+    Items: EvaluationFormItem[] | undefined;
+    /**
+     * <p>A scoring strategy of the evaluation form.</p>
+     */
+    ScoringStrategy?: EvaluationFormScoringStrategy;
+    /**
+     * <p>The timestamp for when the evaluation form was created.</p>
+     */
+    CreatedTime: Date | undefined;
+    /**
+     * <p>The Amazon Resource Name (ARN) of the user who created the evaluation form.</p>
+     */
+    CreatedBy: string | undefined;
+    /**
+     * <p>The timestamp for when the evaluation form was last updated.</p>
+     */
+    LastModifiedTime: Date | undefined;
+    /**
+     * <p>The Amazon Resource Name (ARN) of the user who last updated the evaluation form.</p>
+     */
+    LastModifiedBy: string | undefined;
+    /**
+     * <p>The tags used to organize, track, or control access for this resource. For example, \{ "tags": \{"key1":"value1", "key2":"value2"\} \}.</p>
+     */
+    Tags?: Record<string, string>;
+}
+/**
+ * @public
+ * <p>Information about an evaluation form used in a contact evaluation.</p>
+ */
+export interface EvaluationFormContent {
+    /**
+     * <p>A version of the evaluation form.</p>
+     */
+    EvaluationFormVersion: number | undefined;
+    /**
+     * <p>The unique identifier for the evaluation form.</p>
+     */
+    EvaluationFormId: string | undefined;
+    /**
+     * <p>The Amazon Resource Name (ARN) for the evaluation form resource.</p>
+     */
+    EvaluationFormArn: string | undefined;
+    /**
+     * <p>A unique title of the evaluation form.</p>
+     */
+    Title: string | undefined;
+    /**
+     * <p>The description of the evaluation form.</p>
+     */
+    Description?: string;
+    /**
+     * <p>Items that are part of the evaluation form.  The total number of sections and questions must not exceed 100 each.  Questions must be contained in a section.</p>
+     */
+    Items: EvaluationFormItem[] | undefined;
+    /**
+     * <p>A scoring strategy of the evaluation form.</p>
+     */
+    ScoringStrategy?: EvaluationFormScoringStrategy;
+}
 /**
  * @public
  * <p>The search criteria to be used to return queues.</p>
@@ -4313,6 +5994,50 @@ export interface SecurityProfileSearchCriteria {
      */
     StringCondition?: StringCondition;
 }
+/**
+ * @public
+ */
+export interface UpdateEvaluationFormRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The unique identifier for the evaluation form.</p>
+     */
+    EvaluationFormId: string | undefined;
+    /**
+     * <p>A version of the evaluation form to update.</p>
+     */
+    EvaluationFormVersion: number | undefined;
+    /**
+     * <p>A flag indicating whether the operation must create a new version.</p>
+     */
+    CreateNewVersion?: boolean;
+    /**
+     * <p>A unique title of the evaluation form.</p>
+     */
+    Title: string | undefined;
+    /**
+     * <p>The description of the evaluation form.</p>
+     */
+    Description?: string;
+    /**
+     * <p>Items that are part of the evaluation form.  The total number of sections and questions must not exceed 100 each.  Questions must be contained in a section.</p>
+     */
+    Items: EvaluationFormItem[] | undefined;
+    /**
+     * <p>A scoring strategy of the evaluation form.</p>
+     */
+    ScoringStrategy?: EvaluationFormScoringStrategy;
+    /**
+     * <p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the
+     *             request. If not provided, the Amazon Web Services
+     *             SDK populates this field. For more information about idempotency, see
+     *             <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making retries safe with idempotent APIs</a>.</p>
+     */
+    ClientToken?: string;
+}
 /**
  * @public
  * <p>The search criteria to be used to return users.</p>
@@ -4342,6 +6067,28 @@ export interface UserSearchCriteria {
      */
     HierarchyGroupCondition?: HierarchyGroupCondition;
 }
+/**
+ * @public
+ */
+export interface DescribeContactEvaluationResponse {
+    /**
+     * <p>Information about the evaluation form completed for a specific contact.</p>
+     */
+    Evaluation: Evaluation | undefined;
+    /**
+     * <p>Information about the evaluation form.</p>
+     */
+    EvaluationForm: EvaluationFormContent | undefined;
+}
+/**
+ * @public
+ */
+export interface DescribeEvaluationFormResponse {
+    /**
+     * <p>Information about the evaluation form.</p>
+     */
+    EvaluationForm: EvaluationForm | undefined;
+}
 /**
  * @public
  */
@@ -4470,6 +6217,14 @@ export interface SearchUsersRequest {
      */
     SearchCriteria?: UserSearchCriteria;
 }
+/**
+ * @internal
+ */
+export declare const CredentialsFilterSensitiveLog: (obj: Credentials) => any;
+/**
+ * @internal
+ */
+export declare const GetFederationTokenResponseFilterSensitiveLog: (obj: GetFederationTokenResponse) => any;
 /**
  * @internal
  */