@aws-sdk/client-connect 3.319.0 → 3.321.1

package/dist-types/models/models_0.d.ts

@@ -37,6 +37,115 @@ export interface ActionSummary {
      */
     ActionType: ActionType | string | undefined;
 }
+/**
+ * @public
+ */
+export interface ActivateEvaluationFormRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The unique identifier for the evaluation form.</p>
+     */
+    EvaluationFormId: string | undefined;
+    /**
+     * <p>The version of the evaluation form to activate. If the version property is not provided, the latest version of the
+     *    evaluation form is activated.</p>
+     */
+    EvaluationFormVersion: number | undefined;
+}
+/**
+ * @public
+ */
+export interface ActivateEvaluationFormResponse {
+    /**
+     * <p>The unique identifier for the evaluation form.</p>
+     */
+    EvaluationFormId: string | undefined;
+    /**
+     * <p>The Amazon Resource Name (ARN) for the evaluation form resource.</p>
+     */
+    EvaluationFormArn: string | undefined;
+    /**
+     * <p>A version of the evaluation form.</p>
+     */
+    EvaluationFormVersion: number | undefined;
+}
+/**
+ * @public
+ * <p>Request processing failed because of an error or failure with the service.</p>
+ */
+export declare class InternalServiceException extends __BaseException {
+    readonly name: "InternalServiceException";
+    readonly $fault: "server";
+    /**
+     * <p>The message.</p>
+     */
+    Message?: string;
+    /**
+     * @internal
+     */
+    constructor(opts: __ExceptionOptionType<InternalServiceException, __BaseException>);
+}
+/**
+ * @public
+ * <p>One or more of the specified parameters are not valid.</p>
+ */
+export declare class InvalidParameterException extends __BaseException {
+    readonly name: "InvalidParameterException";
+    readonly $fault: "client";
+    /**
+     * <p>The message about the parameters.</p>
+     */
+    Message?: string;
+    /**
+     * @internal
+     */
+    constructor(opts: __ExceptionOptionType<InvalidParameterException, __BaseException>);
+}
+/**
+ * @public
+ * <p>A resource already has that name.</p>
+ */
+export declare class ResourceConflictException extends __BaseException {
+    readonly name: "ResourceConflictException";
+    readonly $fault: "client";
+    Message?: string;
+    /**
+     * @internal
+     */
+    constructor(opts: __ExceptionOptionType<ResourceConflictException, __BaseException>);
+}
+/**
+ * @public
+ * <p>The specified resource was not found.</p>
+ */
+export declare class ResourceNotFoundException extends __BaseException {
+    readonly name: "ResourceNotFoundException";
+    readonly $fault: "client";
+    /**
+     * <p>The message about the resource.</p>
+     */
+    Message?: string;
+    /**
+     * @internal
+     */
+    constructor(opts: __ExceptionOptionType<ResourceNotFoundException, __BaseException>);
+}
+/**
+ * @public
+ * <p>The throttling limit has been exceeded.</p>
+ */
+export declare class ThrottlingException extends __BaseException {
+    readonly name: "ThrottlingException";
+    readonly $fault: "client";
+    Message?: string;
+    /**
+     * @internal
+     */
+    constructor(opts: __ExceptionOptionType<ThrottlingException, __BaseException>);
+}
 /**
  * @public
  * @enum
@@ -278,38 +387,6 @@ export interface AssociateApprovedOriginRequest {
      */
     Origin: string | undefined;
 }
-/**
- * @public
- * <p>Request processing failed because of an error or failure with the service.</p>
- */
-export declare class InternalServiceException extends __BaseException {
-    readonly name: "InternalServiceException";
-    readonly $fault: "server";
-    /**
-     * <p>The message.</p>
-     */
-    Message?: string;
-    /**
-     * @internal
-     */
-    constructor(opts: __ExceptionOptionType<InternalServiceException, __BaseException>);
-}
-/**
- * @public
- * <p>One or more of the specified parameters are not valid.</p>
- */
-export declare class InvalidParameterException extends __BaseException {
-    readonly name: "InvalidParameterException";
-    readonly $fault: "client";
-    /**
-     * <p>The message about the parameters.</p>
-     */
-    Message?: string;
-    /**
-     * @internal
-     */
-    constructor(opts: __ExceptionOptionType<InvalidParameterException, __BaseException>);
-}
 /**
  * @public
  * <p>The request is not valid.</p>
@@ -326,35 +403,6 @@ export declare class InvalidRequestException extends __BaseException {
      */
     constructor(opts: __ExceptionOptionType<InvalidRequestException, __BaseException>);
 }
-/**
- * @public
- * <p>A resource already has that name.</p>
- */
-export declare class ResourceConflictException extends __BaseException {
-    readonly name: "ResourceConflictException";
-    readonly $fault: "client";
-    Message?: string;
-    /**
-     * @internal
-     */
-    constructor(opts: __ExceptionOptionType<ResourceConflictException, __BaseException>);
-}
-/**
- * @public
- * <p>The specified resource was not found.</p>
- */
-export declare class ResourceNotFoundException extends __BaseException {
-    readonly name: "ResourceNotFoundException";
-    readonly $fault: "client";
-    /**
-     * <p>The message about the resource.</p>
-     */
-    Message?: string;
-    /**
-     * @internal
-     */
-    constructor(opts: __ExceptionOptionType<ResourceNotFoundException, __BaseException>);
-}
 /**
  * @public
  * <p>The service quota has been exceeded.</p>
@@ -368,19 +416,6 @@ export declare class ServiceQuotaExceededException extends __BaseException {
      */
     constructor(opts: __ExceptionOptionType<ServiceQuotaExceededException, __BaseException>);
 }
-/**
- * @public
- * <p>The throttling limit has been exceeded.</p>
- */
-export declare class ThrottlingException extends __BaseException {
-    readonly name: "ThrottlingException";
-    readonly $fault: "client";
-    Message?: string;
-    /**
-     * @internal
-     */
-    constructor(opts: __ExceptionOptionType<ThrottlingException, __BaseException>);
-}
 /**
  * @public
  * <p>Configuration information of an Amazon Lex bot.</p>
@@ -1075,114 +1110,501 @@ export declare class InvalidContactFlowModuleException extends __BaseException {
  * @public
  * @enum
  */
-export declare const HoursOfOperationDays: {
-    readonly FRIDAY: "FRIDAY";
-    readonly MONDAY: "MONDAY";
-    readonly SATURDAY: "SATURDAY";
-    readonly SUNDAY: "SUNDAY";
-    readonly THURSDAY: "THURSDAY";
-    readonly TUESDAY: "TUESDAY";
-    readonly WEDNESDAY: "WEDNESDAY";
+export declare const EvaluationFormQuestionType: {
+    readonly NUMERIC: "NUMERIC";
+    readonly SINGLESELECT: "SINGLESELECT";
+    readonly TEXT: "TEXT";
 };
 /**
  * @public
  */
-export type HoursOfOperationDays = (typeof HoursOfOperationDays)[keyof typeof HoursOfOperationDays];
+export type EvaluationFormQuestionType = (typeof EvaluationFormQuestionType)[keyof typeof EvaluationFormQuestionType];
 /**
  * @public
- * <p>The start time or end time for an hours of operation.</p>
+ * @enum
  */
-export interface HoursOfOperationTimeSlice {
-    /**
-     * <p>The hours.</p>
-     */
-    Hours: number | undefined;
+export declare const NumericQuestionPropertyAutomationLabel: {
+    readonly AGENT_INTERACTION_DURATION: "AGENT_INTERACTION_DURATION";
+    readonly CONTACT_DURATION: "CONTACT_DURATION";
+    readonly CUSTOMER_HOLD_TIME: "CUSTOMER_HOLD_TIME";
+    readonly NON_TALK_TIME: "NON_TALK_TIME";
+    readonly NON_TALK_TIME_PERCENTAGE: "NON_TALK_TIME_PERCENTAGE";
+    readonly NUMBER_OF_INTERRUPTIONS: "NUMBER_OF_INTERRUPTIONS";
+    readonly OVERALL_AGENT_SENTIMENT_SCORE: "OVERALL_AGENT_SENTIMENT_SCORE";
+    readonly OVERALL_CUSTOMER_SENTIMENT_SCORE: "OVERALL_CUSTOMER_SENTIMENT_SCORE";
+};
+/**
+ * @public
+ */
+export type NumericQuestionPropertyAutomationLabel = (typeof NumericQuestionPropertyAutomationLabel)[keyof typeof NumericQuestionPropertyAutomationLabel];
+/**
+ * @public
+ * <p>Information about the property value used in automation of a numeric questions. Label values
+ *    are associated with minimum and maximum values for the numeric question.</p>
+ *          <ul>
+ *             <li>
+ *                <p>Sentiment scores have a minimum value of -5 and maximum value of 5.</p>
+ *             </li>
+ *             <li>
+ *                <p> Duration labels, such as <code>NON_TALK_TIME</code>, <code>CONTACT_DURATION</code>,
+ *       <code>AGENT_INTERACTION_DURATION</code>, <code>CUSTOMER_HOLD_TIME</code> have a minimum value
+ *      of 0 and maximum value of 28800.</p>
+ *             </li>
+ *             <li>
+ *                <p>Percantages have a minimum value of 0 and maximum value of 100. </p>
+ *             </li>
+ *             <li>
+ *                <p>
+ *                   <code>NUMBER_OF_INTERRUPTIONS</code> has a minimum value of 0 and maximum value of
+ *      100.</p>
+ *             </li>
+ *          </ul>
+ */
+export interface NumericQuestionPropertyValueAutomation {
     /**
-     * <p>The minutes.</p>
+     * <p>The property label of the automation.</p>
      */
-    Minutes: number | undefined;
+    Label: NumericQuestionPropertyAutomationLabel | string | undefined;
 }
 /**
  * @public
- * <p>Contains information about the hours of operation.</p>
+ * <p>Information about the automation configuration in numeric questions.</p>
  */
-export interface HoursOfOperationConfig {
-    /**
-     * <p>The day that the hours of operation applies to.</p>
-     */
-    Day: HoursOfOperationDays | string | undefined;
-    /**
-     * <p>The start time that your contact center opens.</p>
-     */
-    StartTime: HoursOfOperationTimeSlice | undefined;
+export type EvaluationFormNumericQuestionAutomation = EvaluationFormNumericQuestionAutomation.PropertyValueMember | EvaluationFormNumericQuestionAutomation.$UnknownMember;
+/**
+ * @public
+ */
+export declare namespace EvaluationFormNumericQuestionAutomation {
     /**
-     * <p>The end time that your contact center closes.</p>
+     * <p>The property value of the automation.</p>
      */
-    EndTime: HoursOfOperationTimeSlice | undefined;
+    interface PropertyValueMember {
+        PropertyValue: NumericQuestionPropertyValueAutomation;
+        $unknown?: never;
+    }
+    interface $UnknownMember {
+        PropertyValue?: never;
+        $unknown: [string, any];
+    }
+    interface Visitor<T> {
+        PropertyValue: (value: NumericQuestionPropertyValueAutomation) => T;
+        _: (name: string, value: any) => T;
+    }
+    const visit: <T>(value: EvaluationFormNumericQuestionAutomation, visitor: Visitor<T>) => T;
 }
 /**
  * @public
+ * <p>Information about the option range used for scoring in numeric questions.</p>
  */
-export interface CreateHoursOfOperationRequest {
-    /**
-     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
-     */
-    InstanceId: string | undefined;
-    /**
-     * <p>The name of the hours of operation.</p>
-     */
-    Name: string | undefined;
+export interface EvaluationFormNumericQuestionOption {
     /**
-     * <p>The description of the hours of operation.</p>
+     * <p>The minimum answer value of the range option.</p>
      */
-    Description?: string;
+    MinValue: number | undefined;
     /**
-     * <p>The time zone of the hours of operation.</p>
+     * <p>The maximum answer value of the range option.</p>
      */
-    TimeZone: string | undefined;
+    MaxValue: number | undefined;
     /**
-     * <p>Configuration information for the hours of operation: day, start time, and end time.</p>
+     * <p>The score assigned to answer values within the range option.</p>
      */
-    Config: HoursOfOperationConfig[] | undefined;
+    Score?: number;
     /**
-     * <p>The tags used to organize, track, or control access for this resource. For example, \{ "tags": \{"key1":"value1", "key2":"value2"\} \}.</p>
+     * <p>The flag to mark the option as automatic fail. If an automatic fail answer is provided, the
+     *    overall evaluation gets a score of 0.</p>
      */
-    Tags?: Record<string, string>;
+    AutomaticFail?: boolean;
 }
 /**
  * @public
+ * <p>Information about properties for a numeric question in an evaluation form.</p>
  */
-export interface CreateHoursOfOperationResponse {
+export interface EvaluationFormNumericQuestionProperties {
     /**
-     * <p>The identifier for the hours of operation.</p>
+     * <p>The minimum answer value.</p>
      */
-    HoursOfOperationId?: string;
+    MinValue: number | undefined;
     /**
-     * <p>The Amazon Resource Name (ARN) for the hours of operation.</p>
+     * <p>The maximum answer value.</p>
      */
-    HoursOfOperationArn?: string;
+    MaxValue: number | undefined;
+    /**
+     * <p>The scoring options of the numeric question.</p>
+     */
+    Options?: EvaluationFormNumericQuestionOption[];
+    /**
+     * <p>The automation properties of the numeric question.</p>
+     */
+    Automation?: EvaluationFormNumericQuestionAutomation;
 }
 /**
  * @public
  * @enum
  */
-export declare const DirectoryType: {
-    readonly CONNECT_MANAGED: "CONNECT_MANAGED";
-    readonly EXISTING_DIRECTORY: "EXISTING_DIRECTORY";
-    readonly SAML: "SAML";
+export declare const SingleSelectQuestionRuleCategoryAutomationCondition: {
+    readonly NOT_PRESENT: "NOT_PRESENT";
+    readonly PRESENT: "PRESENT";
 };
 /**
  * @public
  */
-export type DirectoryType = (typeof DirectoryType)[keyof typeof DirectoryType];
+export type SingleSelectQuestionRuleCategoryAutomationCondition = (typeof SingleSelectQuestionRuleCategoryAutomationCondition)[keyof typeof SingleSelectQuestionRuleCategoryAutomationCondition];
 /**
  * @public
+ * <p>Information about the automation option based on a rule category for a single select
+ *    question.</p>
  */
-export interface CreateInstanceRequest {
+export interface SingleSelectQuestionRuleCategoryAutomation {
     /**
-     * <p>The idempotency token.</p>
+     * <p> The category name, as defined in Rules.</p>
      */
-    ClientToken?: string;
+    Category: string | undefined;
+    /**
+     * <p>The condition to apply for the automation option. If the condition is <code>PRESENT</code>, then the
+     *    option is applied when the contact data includes the category. Similarly, if the condition is
+     *    <code>NOT_PRESENT</code>, then the option is applied when the contact data does not include the
+     *    category.</p>
+     */
+    Condition: SingleSelectQuestionRuleCategoryAutomationCondition | string | undefined;
+    /**
+     * <p>The identifier of the answer option tha</p>
+     */
+    OptionRefId: string | undefined;
+}
+/**
+ * @public
+ * <p>Information about the automation option of a single select question.</p>
+ */
+export type EvaluationFormSingleSelectQuestionAutomationOption = EvaluationFormSingleSelectQuestionAutomationOption.RuleCategoryMember | EvaluationFormSingleSelectQuestionAutomationOption.$UnknownMember;
+/**
+ * @public
+ */
+export declare namespace EvaluationFormSingleSelectQuestionAutomationOption {
+    /**
+     * <p>The automation option based on a rule category for the single select question.</p>
+     */
+    interface RuleCategoryMember {
+        RuleCategory: SingleSelectQuestionRuleCategoryAutomation;
+        $unknown?: never;
+    }
+    interface $UnknownMember {
+        RuleCategory?: never;
+        $unknown: [string, any];
+    }
+    interface Visitor<T> {
+        RuleCategory: (value: SingleSelectQuestionRuleCategoryAutomation) => T;
+        _: (name: string, value: any) => T;
+    }
+    const visit: <T>(value: EvaluationFormSingleSelectQuestionAutomationOption, visitor: Visitor<T>) => T;
+}
+/**
+ * @public
+ * <p>Information about the automation configuration in single select questions. Automation
+ *    options are evaluated in order, and the first matched option is applied. If no automation option
+ *    matches, and there is a default option, then the default option is applied.</p>
+ */
+export interface EvaluationFormSingleSelectQuestionAutomation {
+    /**
+     * <p>The automation options of the single select question.</p>
+     */
+    Options: EvaluationFormSingleSelectQuestionAutomationOption[] | undefined;
+    /**
+     * <p>The identifier of the default answer option, when none of the automation options match the
+     *    criteria.</p>
+     */
+    DefaultOptionRefId?: string;
+}
+/**
+ * @public
+ * @enum
+ */
+export declare const EvaluationFormSingleSelectQuestionDisplayMode: {
+    readonly DROPDOWN: "DROPDOWN";
+    readonly RADIO: "RADIO";
+};
+/**
+ * @public
+ */
+export type EvaluationFormSingleSelectQuestionDisplayMode = (typeof EvaluationFormSingleSelectQuestionDisplayMode)[keyof typeof EvaluationFormSingleSelectQuestionDisplayMode];
+/**
+ * @public
+ * <p>Information about the automation configuration in single select questions.</p>
+ */
+export interface EvaluationFormSingleSelectQuestionOption {
+    /**
+     * <p>The identifier of the answer option. An identifier must be unique within the
+     *    question.</p>
+     */
+    RefId: string | undefined;
+    /**
+     * <p>The title of the answer option.</p>
+     */
+    Text: string | undefined;
+    /**
+     * <p>The score assigned to the answer option.</p>
+     */
+    Score?: number;
+    /**
+     * <p>The flag to mark the option as automatic fail. If an automatic fail answer is provided, the
+     *    overall evaluation gets a score of 0.</p>
+     */
+    AutomaticFail?: boolean;
+}
+/**
+ * @public
+ * <p>Information about the options in single select questions.</p>
+ */
+export interface EvaluationFormSingleSelectQuestionProperties {
+    /**
+     * <p>The answer options of the single select question.</p>
+     */
+    Options: EvaluationFormSingleSelectQuestionOption[] | undefined;
+    /**
+     * <p>The display mode of the single select question.</p>
+     */
+    DisplayAs?: EvaluationFormSingleSelectQuestionDisplayMode | string;
+    /**
+     * <p>The display mode of the single select question.</p>
+     */
+    Automation?: EvaluationFormSingleSelectQuestionAutomation;
+}
+/**
+ * @public
+ * <p>Information about properties for a question in an evaluation form. The question type
+ *    properties must be either for a numeric question or a single select question.</p>
+ */
+export type EvaluationFormQuestionTypeProperties = EvaluationFormQuestionTypeProperties.NumericMember | EvaluationFormQuestionTypeProperties.SingleSelectMember | EvaluationFormQuestionTypeProperties.$UnknownMember;
+/**
+ * @public
+ */
+export declare namespace EvaluationFormQuestionTypeProperties {
+    /**
+     * <p>The properties of the numeric question.</p>
+     */
+    interface NumericMember {
+        Numeric: EvaluationFormNumericQuestionProperties;
+        SingleSelect?: never;
+        $unknown?: never;
+    }
+    /**
+     * <p>The properties of the numeric question.</p>
+     */
+    interface SingleSelectMember {
+        Numeric?: never;
+        SingleSelect: EvaluationFormSingleSelectQuestionProperties;
+        $unknown?: never;
+    }
+    interface $UnknownMember {
+        Numeric?: never;
+        SingleSelect?: never;
+        $unknown: [string, any];
+    }
+    interface Visitor<T> {
+        Numeric: (value: EvaluationFormNumericQuestionProperties) => T;
+        SingleSelect: (value: EvaluationFormSingleSelectQuestionProperties) => T;
+        _: (name: string, value: any) => T;
+    }
+    const visit: <T>(value: EvaluationFormQuestionTypeProperties, visitor: Visitor<T>) => T;
+}
+/**
+ * @public
+ * <p>Information about a question from an evaluation form.</p>
+ */
+export interface EvaluationFormQuestion {
+    /**
+     * <p>The title of the question.</p>
+     */
+    Title: string | undefined;
+    /**
+     * <p>The instructions of the section.</p>
+     */
+    Instructions?: string;
+    /**
+     * <p>The identifier of the question. An identifier must be unique within the evaluation
+     *    form.</p>
+     */
+    RefId: string | undefined;
+    /**
+     * <p>The flag to enable not applicable answers to the question.</p>
+     */
+    NotApplicableEnabled?: boolean;
+    /**
+     * <p>The type of the question.</p>
+     */
+    QuestionType: EvaluationFormQuestionType | string | undefined;
+    /**
+     * <p>The properties of the type of question. Text questions do not have to define question type
+     *    properties.</p>
+     */
+    QuestionTypeProperties?: EvaluationFormQuestionTypeProperties;
+    /**
+     * <p>The scoring weight of the section.</p>
+     */
+    Weight?: number;
+}
+/**
+ * @public
+ * @enum
+ */
+export declare const EvaluationFormScoringMode: {
+    readonly QUESTION_ONLY: "QUESTION_ONLY";
+    readonly SECTION_ONLY: "SECTION_ONLY";
+};
+/**
+ * @public
+ */
+export type EvaluationFormScoringMode = (typeof EvaluationFormScoringMode)[keyof typeof EvaluationFormScoringMode];
+/**
+ * @public
+ * @enum
+ */
+export declare const EvaluationFormScoringStatus: {
+    readonly DISABLED: "DISABLED";
+    readonly ENABLED: "ENABLED";
+};
+/**
+ * @public
+ */
+export type EvaluationFormScoringStatus = (typeof EvaluationFormScoringStatus)[keyof typeof EvaluationFormScoringStatus];
+/**
+ * @public
+ * <p>Information about scoring strategy for an evaluation form.</p>
+ */
+export interface EvaluationFormScoringStrategy {
+    /**
+     * <p>The scoring mode of the evaluation form.</p>
+     */
+    Mode: EvaluationFormScoringMode | string | undefined;
+    /**
+     * <p>The scoring status of the evaluation form.</p>
+     */
+    Status: EvaluationFormScoringStatus | string | undefined;
+}
+/**
+ * @public
+ */
+export interface CreateEvaluationFormResponse {
+    /**
+     * <p>The unique identifier for the evaluation form.</p>
+     */
+    EvaluationFormId: string | undefined;
+    /**
+     * <p>The Amazon Resource Name (ARN) for the evaluation form resource.</p>
+     */
+    EvaluationFormArn: string | undefined;
+}
+/**
+ * @public
+ * @enum
+ */
+export declare const HoursOfOperationDays: {
+    readonly FRIDAY: "FRIDAY";
+    readonly MONDAY: "MONDAY";
+    readonly SATURDAY: "SATURDAY";
+    readonly SUNDAY: "SUNDAY";
+    readonly THURSDAY: "THURSDAY";
+    readonly TUESDAY: "TUESDAY";
+    readonly WEDNESDAY: "WEDNESDAY";
+};
+/**
+ * @public
+ */
+export type HoursOfOperationDays = (typeof HoursOfOperationDays)[keyof typeof HoursOfOperationDays];
+/**
+ * @public
+ * <p>The start time or end time for an hours of operation.</p>
+ */
+export interface HoursOfOperationTimeSlice {
+    /**
+     * <p>The hours.</p>
+     */
+    Hours: number | undefined;
+    /**
+     * <p>The minutes.</p>
+     */
+    Minutes: number | undefined;
+}
+/**
+ * @public
+ * <p>Contains information about the hours of operation.</p>
+ */
+export interface HoursOfOperationConfig {
+    /**
+     * <p>The day that the hours of operation applies to.</p>
+     */
+    Day: HoursOfOperationDays | string | undefined;
+    /**
+     * <p>The start time that your contact center opens.</p>
+     */
+    StartTime: HoursOfOperationTimeSlice | undefined;
+    /**
+     * <p>The end time that your contact center closes.</p>
+     */
+    EndTime: HoursOfOperationTimeSlice | undefined;
+}
+/**
+ * @public
+ */
+export interface CreateHoursOfOperationRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The name of the hours of operation.</p>
+     */
+    Name: string | undefined;
+    /**
+     * <p>The description of the hours of operation.</p>
+     */
+    Description?: string;
+    /**
+     * <p>The time zone of the hours of operation.</p>
+     */
+    TimeZone: string | undefined;
+    /**
+     * <p>Configuration information for the hours of operation: day, start time, and end time.</p>
+     */
+    Config: HoursOfOperationConfig[] | undefined;
+    /**
+     * <p>The tags used to organize, track, or control access for this resource. For example, \{ "tags": \{"key1":"value1", "key2":"value2"\} \}.</p>
+     */
+    Tags?: Record<string, string>;
+}
+/**
+ * @public
+ */
+export interface CreateHoursOfOperationResponse {
+    /**
+     * <p>The identifier for the hours of operation.</p>
+     */
+    HoursOfOperationId?: string;
+    /**
+     * <p>The Amazon Resource Name (ARN) for the hours of operation.</p>
+     */
+    HoursOfOperationArn?: string;
+}
+/**
+ * @public
+ * @enum
+ */
+export declare const DirectoryType: {
+    readonly CONNECT_MANAGED: "CONNECT_MANAGED";
+    readonly EXISTING_DIRECTORY: "EXISTING_DIRECTORY";
+    readonly SAML: "SAML";
+};
+/**
+ * @public
+ */
+export type DirectoryType = (typeof DirectoryType)[keyof typeof DirectoryType];
+/**
+ * @public
+ */
+export interface CreateInstanceRequest {
+    /**
+     * <p>The idempotency token.</p>
+     */
+    ClientToken?: string;
     /**
      * <p>The type of identity management for your Amazon Connect users.</p>
      */
@@ -2579,58 +3001,123 @@ export interface CreateVocabularyResponse {
 /**
  * @public
  */
-export interface DeleteContactFlowRequest {
+export interface DeactivateEvaluationFormRequest {
     /**
      * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
      */
     InstanceId: string | undefined;
     /**
-     * <p>The identifier of the flow.</p>
+     * <p>The unique identifier for the evaluation form.</p>
      */
-    ContactFlowId: string | undefined;
+    EvaluationFormId: string | undefined;
+    /**
+     * <p>A version of the evaluation form. If the version property is not provided, the latest version of the
+     *    evaluation form is deactivated.</p>
+     */
+    EvaluationFormVersion: number | undefined;
 }
 /**
  * @public
  */
-export interface DeleteContactFlowResponse {
+export interface DeactivateEvaluationFormResponse {
+    /**
+     * <p>The unique identifier for the evaluation form.</p>
+     */
+    EvaluationFormId: string | undefined;
+    /**
+     * <p>The Amazon Resource Name (ARN) for the evaluation form resource.</p>
+     */
+    EvaluationFormArn: string | undefined;
+    /**
+     * <p>The version of the deactivated evaluation form resource.</p>
+     */
+    EvaluationFormVersion: number | undefined;
 }
 /**
  * @public
  */
-export interface DeleteContactFlowModuleRequest {
+export interface DeleteContactEvaluationRequest {
     /**
      * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
      */
     InstanceId: string | undefined;
     /**
-     * <p>The identifier of the flow module.</p>
+     * <p>A unique identifier for the contact evaluation.</p>
      */
-    ContactFlowModuleId: string | undefined;
-}
-/**
- * @public
- */
-export interface DeleteContactFlowModuleResponse {
+    EvaluationId: string | undefined;
 }
 /**
  * @public
  */
-export interface DeleteHoursOfOperationRequest {
+export interface DeleteContactFlowRequest {
     /**
      * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
      */
     InstanceId: string | undefined;
     /**
-     * <p>The identifier for the hours of operation.</p>
+     * <p>The identifier of the flow.</p>
      */
-    HoursOfOperationId: string | undefined;
+    ContactFlowId: string | undefined;
 }
 /**
  * @public
  */
-export interface DeleteInstanceRequest {
-    /**
-     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+export interface DeleteContactFlowResponse {
+}
+/**
+ * @public
+ */
+export interface DeleteContactFlowModuleRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The identifier of the flow module.</p>
+     */
+    ContactFlowModuleId: string | undefined;
+}
+/**
+ * @public
+ */
+export interface DeleteContactFlowModuleResponse {
+}
+/**
+ * @public
+ */
+export interface DeleteEvaluationFormRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The unique identifier for the evaluation form.</p>
+     */
+    EvaluationFormId: string | undefined;
+    /**
+     * <p>The unique identifier for the evaluation form.</p>
+     */
+    EvaluationFormVersion?: number;
+}
+/**
+ * @public
+ */
+export interface DeleteHoursOfOperationRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The identifier for the hours of operation.</p>
+     */
+    HoursOfOperationId: string | undefined;
+}
+/**
+ * @public
+ */
+export interface DeleteInstanceRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
      */
     InstanceId: string | undefined;
 }
@@ -2975,6 +3462,193 @@ export interface DescribeContactResponse {
      */
     Contact?: Contact;
 }
+/**
+ * @public
+ */
+export interface DescribeContactEvaluationRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>A unique identifier for the contact evaluation.</p>
+     */
+    EvaluationId: string | undefined;
+}
+/**
+ * @public
+ * <p>Information about answer data for a contact evaluation. Answer data must be either string,
+ *    numeric, or not applicable.</p>
+ */
+export type EvaluationAnswerData = EvaluationAnswerData.NotApplicableMember | EvaluationAnswerData.NumericValueMember | EvaluationAnswerData.StringValueMember | EvaluationAnswerData.$UnknownMember;
+/**
+ * @public
+ */
+export declare namespace EvaluationAnswerData {
+    /**
+     * <p>The string value for an answer in a contact evaluation.</p>
+     */
+    interface StringValueMember {
+        StringValue: string;
+        NumericValue?: never;
+        NotApplicable?: never;
+        $unknown?: never;
+    }
+    /**
+     * <p>The numeric value for an answer in a contact evaluation.</p>
+     */
+    interface NumericValueMember {
+        StringValue?: never;
+        NumericValue: number;
+        NotApplicable?: never;
+        $unknown?: never;
+    }
+    /**
+     * <p>The flag to mark the question as not applicable.</p>
+     */
+    interface NotApplicableMember {
+        StringValue?: never;
+        NumericValue?: never;
+        NotApplicable: boolean;
+        $unknown?: never;
+    }
+    interface $UnknownMember {
+        StringValue?: never;
+        NumericValue?: never;
+        NotApplicable?: never;
+        $unknown: [string, any];
+    }
+    interface Visitor<T> {
+        StringValue: (value: string) => T;
+        NumericValue: (value: number) => T;
+        NotApplicable: (value: boolean) => T;
+        _: (name: string, value: any) => T;
+    }
+    const visit: <T>(value: EvaluationAnswerData, visitor: Visitor<T>) => T;
+}
+/**
+ * @public
+ * <p>Information about output answers for a contact evaluation.</p>
+ */
+export interface EvaluationAnswerOutput {
+    /**
+     * <p>The value for an answer in a contact evaluation.</p>
+     */
+    Value?: EvaluationAnswerData;
+    /**
+     * <p>The system suggested value for an answer in a contact evaluation.</p>
+     */
+    SystemSuggestedValue?: EvaluationAnswerData;
+}
+/**
+ * @public
+ * <p>Information about scores of a contact evaluation item (section or question).</p>
+ */
+export interface EvaluationScore {
+    /**
+     * <p>The score percentage for an item in a contact evaluation.</p>
+     */
+    Percentage?: number;
+    /**
+     * <p>The flag to mark the item as not applicable for scoring.</p>
+     */
+    NotApplicable?: boolean;
+    /**
+     * <p>The flag that marks the item as automatic fail. If the item or a child item gets an
+     *    automatic fail answer, this flag will be true.</p>
+     */
+    AutomaticFail?: boolean;
+}
+/**
+ * @public
+ * <p>Metadata information about a contact evaluation.</p>
+ */
+export interface EvaluationMetadata {
+    /**
+     * <p>The identifier of the contact in this instance of Amazon Connect. </p>
+     */
+    ContactId: string | undefined;
+    /**
+     * <p>The Amazon Resource Name (ARN) of the user who last updated the evaluation.</p>
+     */
+    EvaluatorArn: string | undefined;
+    /**
+     * <p>The identifier of the agent who performed the contact.</p>
+     */
+    ContactAgentId?: string;
+    /**
+     * <p>The overall score of the contact evaluation.</p>
+     */
+    Score?: EvaluationScore;
+}
+/**
+ * @public
+ * <p>Information about notes for a contact evaluation.</p>
+ */
+export interface EvaluationNote {
+    /**
+     * <p>The note for an item (section or question) in a contact evaluation.</p>
+     */
+    Value?: string;
+}
+/**
+ * @public
+ * @enum
+ */
+export declare const EvaluationStatus: {
+    readonly DRAFT: "DRAFT";
+    readonly SUBMITTED: "SUBMITTED";
+};
+/**
+ * @public
+ */
+export type EvaluationStatus = (typeof EvaluationStatus)[keyof typeof EvaluationStatus];
+/**
+ * @public
+ * <p>Information about a contact evaluation.</p>
+ */
+export interface Evaluation {
+    /**
+     * <p>A unique identifier for the contact evaluation.</p>
+     */
+    EvaluationId: string | undefined;
+    /**
+     * <p>The Amazon Resource Name (ARN) for the contact evaluation resource.</p>
+     */
+    EvaluationArn: string | undefined;
+    /**
+     * <p>Metadata about the contact evaluation.</p>
+     */
+    Metadata: EvaluationMetadata | undefined;
+    /**
+     * <p>A map of question identifiers to answer value.</p>
+     */
+    Answers: Record<string, EvaluationAnswerOutput> | undefined;
+    /**
+     * <p>A map of question identifiers to note value.</p>
+     */
+    Notes: Record<string, EvaluationNote> | undefined;
+    /**
+     * <p>The status of the contact evaluation.</p>
+     */
+    Status: EvaluationStatus | string | undefined;
+    /**
+     * <p>A map of item (section or question) identifiers to score value.</p>
+     */
+    Scores?: Record<string, EvaluationScore>;
+    /**
+     * <p>The timestamp for when the evaluation was created.</p>
+     */
+    CreatedTime: Date | undefined;
+    /**
+     * <p>The timestamp for when the evaluation was last updated.</p>
+     */
+    LastModifiedTime: Date | undefined;
+    /**
+     * <p>The tags used to organize, track, or control access for this resource. For example, \{ "tags": \{"key1":"value1", "key2":"value2"\} \}.</p>
+     */
+    Tags?: Record<string, string>;
+}
 /**
  * @public
  * <p>The flow has not been published.</p>
@@ -3145,6 +3819,35 @@ export interface DescribeContactFlowModuleResponse {
      */
     ContactFlowModule?: ContactFlowModule;
 }
+/**
+ * @public
+ */
+export interface DescribeEvaluationFormRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>A unique identifier for the contact evaluation.</p>
+     */
+    EvaluationFormId: string | undefined;
+    /**
+     * <p>A version of the evaluation form.</p>
+     */
+    EvaluationFormVersion?: number;
+}
+/**
+ * @public
+ * @enum
+ */
+export declare const EvaluationFormVersionStatus: {
+    readonly ACTIVE: "ACTIVE";
+    readonly DRAFT: "DRAFT";
+};
+/**
+ * @public
+ */
+export type EvaluationFormVersionStatus = (typeof EvaluationFormVersionStatus)[keyof typeof EvaluationFormVersionStatus];
 /**
  * @public
  */
@@ -5062,1139 +5765,14 @@ export interface ContactFilter {
     ContactStates?: (ContactState | string)[];
 }
 /**
- * @public
- * <p>A filter for the user data.</p>
- */
-export interface UserDataFilters {
-    /**
-     * <p>A list of up to 100 queues or ARNs.</p>
-     */
-    Queues?: string[];
-    /**
-     * <p>A filter for the user data based on the contact information that is associated to the user.
-     *    It contains a list of contact states. </p>
-     */
-    ContactFilter?: ContactFilter;
-    /**
-     * <p>A list of up to 100 routing profile IDs or ARNs.</p>
-     */
-    RoutingProfiles?: string[];
-    /**
-     * <p>A list of up to 100 agent IDs or ARNs.</p>
-     */
-    Agents?: string[];
-    /**
-     * <p>A UserHierarchyGroup ID or ARN.</p>
-     */
-    UserHierarchyGroups?: string[];
-}
-/**
- * @public
- */
-export interface GetCurrentUserDataRequest {
-    /**
-     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
-     */
-    InstanceId: string | undefined;
-    /**
-     * <p>The filters to apply to returned user data. You can filter up to the following
-     *    limits:</p>
-     *          <ul>
-     *             <li>
-     *                <p>Queues: 100</p>
-     *             </li>
-     *             <li>
-     *                <p>Routing profiles: 100</p>
-     *             </li>
-     *             <li>
-     *                <p>Agents: 100</p>
-     *             </li>
-     *             <li>
-     *                <p>Contact states: 9</p>
-     *             </li>
-     *             <li>
-     *                <p>User hierarchy groups: 1</p>
-     *             </li>
-     *          </ul>
-     *          <p> The user data is retrieved for only the specified values/resources in the filter. A maximum
-     *    of one filter can be passed from queues, routing profiles, agents, and user hierarchy groups. </p>
-     *          <p>Currently tagging is only supported on the resources that are passed in the filter.</p>
-     */
-    Filters: UserDataFilters | undefined;
-    /**
-     * <p>The token for the next set of results. Use the value returned in the previous
-     * response in the next request to retrieve the next set of results.</p>
-     */
-    NextToken?: string;
-    /**
-     * <p>The maximum number of results to return per page.</p>
-     */
-    MaxResults?: number;
-}
-/**
- * @public
- * <p>Information about the hierarchy group.</p>
+ * @internal
  */
-export interface HierarchyGroupSummaryReference {
-    /**
-     * <p>The unique identifier for the hierarchy group.</p>
-     */
-    Id?: string;
-    /**
-     * <p>The Amazon Resource Name (ARN) for the hierarchy group. </p>
-     */
-    Arn?: string;
-}
+export declare const CreateInstanceRequestFilterSensitiveLog: (obj: CreateInstanceRequest) => any;
 /**
- * @public
- * <p>Information about the levels in the hierarchy group.</p>
+ * @internal
  */
-export interface HierarchyPathReference {
-    /**
-     * <p>Information about level one.</p>
-     */
-    LevelOne?: HierarchyGroupSummaryReference;
-    /**
-     * <p>Information about level two.</p>
-     */
-    LevelTwo?: HierarchyGroupSummaryReference;
-    /**
-     * <p>Information about level three.</p>
-     */
-    LevelThree?: HierarchyGroupSummaryReference;
-    /**
-     * <p>Information about level four.</p>
-     */
-    LevelFour?: HierarchyGroupSummaryReference;
-    /**
-     * <p>Information about level five.</p>
-     */
-    LevelFive?: HierarchyGroupSummaryReference;
-}
+export declare const InstanceFilterSensitiveLog: (obj: Instance) => any;
 /**
- * @public
- * <p>Information about the user.</p>
- */
-export interface UserReference {
-    /**
-     * <p>The unique identifier for the user.</p>
-     */
-    Id?: string;
-    /**
-     * <p>The Amazon Resource Name (ARN) for the user.</p>
-     */
-    Arn?: string;
-}
-/**
- * @public
- * <p>Data for a user.</p>
- */
-export interface UserData {
-    /**
-     * <p>Information about the user for the data that is returned. It contains the
-     *     <code>resourceId</code> and ARN of the user. </p>
-     */
-    User?: UserReference;
-    /**
-     * <p>Information about the routing profile that is assigned to the user.</p>
-     */
-    RoutingProfile?: RoutingProfileReference;
-    /**
-     * <p>Contains information about the levels of a hierarchy group assigned to a user.</p>
-     */
-    HierarchyPath?: HierarchyPathReference;
-    /**
-     * <p>The status of the agent that they manually set in their Contact Control Panel (CCP), or that
-     *    the supervisor manually changes in the real-time metrics report.</p>
-     */
-    Status?: AgentStatusReference;
-    /**
-     * <p>A map of available slots by channel. The key is a channel name. The value is an integer: the
-     *    available number of slots. </p>
-     */
-    AvailableSlotsByChannel?: Record<string, number>;
-    /**
-     * <p>A map of maximum slots by channel. The key is a channel name. The value is an integer: the
-     *    maximum number of slots. This is calculated from <a href="https://docs.aws.amazon.com/connect/latest/APIReference/API_MediaConcurrency.html">MediaConcurrency</a> of the
-     *     <code>RoutingProfile</code> assigned to the agent. </p>
-     */
-    MaxSlotsByChannel?: Record<string, number>;
-    /**
-     * <p> A map of active slots by channel. The key is a channel name. The value is an integer: the
-     *    number of active slots. </p>
-     */
-    ActiveSlotsByChannel?: Record<string, number>;
-    /**
-     * <p>A list of contact reference information.</p>
-     */
-    Contacts?: AgentContactReference[];
-    /**
-     * <p>The Next status of the agent.</p>
-     */
-    NextStatus?: string;
-}
-/**
- * @public
- */
-export interface GetCurrentUserDataResponse {
-    /**
-     * <p>If there are additional results, this is the token for the next set of results.</p>
-     */
-    NextToken?: string;
-    /**
-     * <p>A list of the user data that is returned.</p>
-     */
-    UserDataList?: UserData[];
-    /**
-     * <p>The total count of the result, regardless of the current page size.</p>
-     */
-    ApproximateTotalCount?: number;
-}
-/**
- * @public
- */
-export interface GetFederationTokenRequest {
-    /**
-     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
-     */
-    InstanceId: string | undefined;
-}
-/**
- * @public
- * <p>Contains credentials to use for federation.</p>
- */
-export interface Credentials {
-    /**
-     * <p>An access token generated for a federated user to access Amazon Connect.</p>
-     */
-    AccessToken?: string;
-    /**
-     * <p>A token generated with an expiration time for the session a user is logged in to Amazon Connect.</p>
-     */
-    AccessTokenExpiration?: Date;
-    /**
-     * <p>Renews a token generated for a user to access the Amazon Connect instance.</p>
-     */
-    RefreshToken?: string;
-    /**
-     * <p>Renews the expiration timer for a generated token.</p>
-     */
-    RefreshTokenExpiration?: Date;
-}
-/**
- * @public
- */
-export interface GetFederationTokenResponse {
-    /**
-     * <p>The credentials to use for federation.</p>
-     */
-    Credentials?: Credentials;
-    /**
-     * <p>The URL to sign into the user's instance. </p>
-     */
-    SignInUrl?: string;
-    /**
-     * <p>The Amazon Resource Name (ARN) of the user.</p>
-     */
-    UserArn?: string;
-    /**
-     * <p>The identifier for the user.</p>
-     */
-    UserId?: string;
-}
-/**
- * @public
- * <p>No user with the specified credentials was found in the Amazon Connect instance.</p>
- */
-export declare class UserNotFoundException extends __BaseException {
-    readonly name: "UserNotFoundException";
-    readonly $fault: "client";
-    Message?: string;
-    /**
-     * @internal
-     */
-    constructor(opts: __ExceptionOptionType<UserNotFoundException, __BaseException>);
-}
-/**
- * @public
- * @enum
- */
-export declare const HistoricalMetricName: {
-    readonly ABANDON_TIME: "ABANDON_TIME";
-    readonly AFTER_CONTACT_WORK_TIME: "AFTER_CONTACT_WORK_TIME";
-    readonly API_CONTACTS_HANDLED: "API_CONTACTS_HANDLED";
-    readonly CALLBACK_CONTACTS_HANDLED: "CALLBACK_CONTACTS_HANDLED";
-    readonly CONTACTS_ABANDONED: "CONTACTS_ABANDONED";
-    readonly CONTACTS_AGENT_HUNG_UP_FIRST: "CONTACTS_AGENT_HUNG_UP_FIRST";
-    readonly CONTACTS_CONSULTED: "CONTACTS_CONSULTED";
-    readonly CONTACTS_HANDLED: "CONTACTS_HANDLED";
-    readonly CONTACTS_HANDLED_INCOMING: "CONTACTS_HANDLED_INCOMING";
-    readonly CONTACTS_HANDLED_OUTBOUND: "CONTACTS_HANDLED_OUTBOUND";
-    readonly CONTACTS_HOLD_ABANDONS: "CONTACTS_HOLD_ABANDONS";
-    readonly CONTACTS_MISSED: "CONTACTS_MISSED";
-    readonly CONTACTS_QUEUED: "CONTACTS_QUEUED";
-    readonly CONTACTS_TRANSFERRED_IN: "CONTACTS_TRANSFERRED_IN";
-    readonly CONTACTS_TRANSFERRED_IN_FROM_QUEUE: "CONTACTS_TRANSFERRED_IN_FROM_QUEUE";
-    readonly CONTACTS_TRANSFERRED_OUT: "CONTACTS_TRANSFERRED_OUT";
-    readonly CONTACTS_TRANSFERRED_OUT_FROM_QUEUE: "CONTACTS_TRANSFERRED_OUT_FROM_QUEUE";
-    readonly HANDLE_TIME: "HANDLE_TIME";
-    readonly HOLD_TIME: "HOLD_TIME";
-    readonly INTERACTION_AND_HOLD_TIME: "INTERACTION_AND_HOLD_TIME";
-    readonly INTERACTION_TIME: "INTERACTION_TIME";
-    readonly OCCUPANCY: "OCCUPANCY";
-    readonly QUEUED_TIME: "QUEUED_TIME";
-    readonly QUEUE_ANSWER_TIME: "QUEUE_ANSWER_TIME";
-    readonly SERVICE_LEVEL: "SERVICE_LEVEL";
-};
-/**
- * @public
- */
-export type HistoricalMetricName = (typeof HistoricalMetricName)[keyof typeof HistoricalMetricName];
-/**
- * @public
- * @enum
- */
-export declare const Statistic: {
-    readonly AVG: "AVG";
-    readonly MAX: "MAX";
-    readonly SUM: "SUM";
-};
-/**
- * @public
- */
-export type Statistic = (typeof Statistic)[keyof typeof Statistic];
-/**
- * @public
- * @enum
- */
-export declare const Comparison: {
-    readonly LT: "LT";
-};
-/**
- * @public
- */
-export type Comparison = (typeof Comparison)[keyof typeof Comparison];
-/**
- * @public
- * <p>Contains information about the threshold for service level metrics.</p>
- */
-export interface Threshold {
-    /**
-     * <p>The type of comparison. Only "less than" (LT) comparisons are supported.</p>
-     */
-    Comparison?: Comparison | string;
-    /**
-     * <p>The threshold value to compare.</p>
-     */
-    ThresholdValue?: number;
-}
-/**
- * @public
- * <p>Contains information about a historical metric. For a description of each metric, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html">Historical Metrics Definitions</a> in the <i>Amazon Connect Administrator
- *     Guide</i>.</p>
- */
-export interface HistoricalMetric {
-    /**
-     * <p>The name of the metric.</p>
-     */
-    Name?: HistoricalMetricName | string;
-    /**
-     * <p>The threshold for the metric, used with service level metrics.</p>
-     */
-    Threshold?: Threshold;
-    /**
-     * <p>The statistic for the metric.</p>
-     */
-    Statistic?: Statistic | string;
-    /**
-     * <p>The unit for the metric.</p>
-     */
-    Unit?: Unit | string;
-}
-/**
- * @public
- */
-export interface GetMetricDataRequest {
-    /**
-     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
-     */
-    InstanceId: string | undefined;
-    /**
-     * <p>The timestamp, in UNIX Epoch time format, at which to start the reporting interval for the
-     *    retrieval of historical metrics data. The time must be specified using a multiple of 5 minutes,
-     *    such as 10:05, 10:10, 10:15.</p>
-     *          <p>The start time cannot be earlier than 24 hours before the time of the request. Historical
-     *    metrics are available only for 24 hours.</p>
-     */
-    StartTime: Date | undefined;
-    /**
-     * <p>The timestamp, in UNIX Epoch time format, at which to end the reporting interval for the
-     *    retrieval of historical metrics data. The time must be specified using an interval of 5 minutes,
-     *    such as 11:00, 11:05, 11:10, and must be later than the start time timestamp.</p>
-     *          <p>The time range between the start and end time must be less than 24 hours.</p>
-     */
-    EndTime: Date | undefined;
-    /**
-     * <p>The queues, up to 100, or channels, to use to filter the metrics returned. Metric data is
-     *    retrieved only for the resources associated with the queues or channels included in the filter.
-     *    You can include both queue IDs and queue ARNs in the same request. VOICE, CHAT, and TASK channels are supported.</p>
-     *          <note>
-     *             <p>To filter by <code>Queues</code>, enter the queue
-     *     ID/ARN, not the name of the queue.</p>
-     *          </note>
-     */
-    Filters: Filters | undefined;
-    /**
-     * <p>The grouping applied to the metrics returned. For example, when results are grouped by
-     *    queue, the metrics returned are grouped by queue. The values returned apply to the metrics for
-     *    each queue rather than aggregated for all queues.</p>
-     *          <p>If no grouping is specified, a summary of metrics for all queues is returned.</p>
-     */
-    Groupings?: (Grouping | string)[];
-    /**
-     * <p>The metrics to retrieve. Specify the name, unit, and statistic for each metric. The
-     *    following historical metrics are available. For a description of each metric, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html">Historical Metrics Definitions</a> in the <i>Amazon Connect Administrator
-     *     Guide</i>.</p>
-     *          <note>
-     *             <p>This API does not support a contacts
-     *     incoming metric (there's no CONTACTS_INCOMING metric missing from the documented list). </p>
-     *          </note>
-     *          <dl>
-     *             <dt>ABANDON_TIME</dt>
-     *             <dd>
-     *                <p>Unit: SECONDS</p>
-     *                <p>Statistic: AVG</p>
-     *             </dd>
-     *             <dt>AFTER_CONTACT_WORK_TIME</dt>
-     *             <dd>
-     *                <p>Unit: SECONDS</p>
-     *                <p>Statistic: AVG</p>
-     *             </dd>
-     *             <dt>API_CONTACTS_HANDLED</dt>
-     *             <dd>
-     *                <p>Unit: COUNT</p>
-     *                <p>Statistic: SUM</p>
-     *             </dd>
-     *             <dt>CALLBACK_CONTACTS_HANDLED</dt>
-     *             <dd>
-     *                <p>Unit: COUNT</p>
-     *                <p>Statistic: SUM</p>
-     *             </dd>
-     *             <dt>CONTACTS_ABANDONED</dt>
-     *             <dd>
-     *                <p>Unit: COUNT</p>
-     *                <p>Statistic: SUM</p>
-     *             </dd>
-     *             <dt>CONTACTS_AGENT_HUNG_UP_FIRST</dt>
-     *             <dd>
-     *                <p>Unit: COUNT</p>
-     *                <p>Statistic: SUM</p>
-     *             </dd>
-     *             <dt>CONTACTS_CONSULTED</dt>
-     *             <dd>
-     *                <p>Unit: COUNT</p>
-     *                <p>Statistic: SUM</p>
-     *             </dd>
-     *             <dt>CONTACTS_HANDLED</dt>
-     *             <dd>
-     *                <p>Unit: COUNT</p>
-     *                <p>Statistic: SUM</p>
-     *             </dd>
-     *             <dt>CONTACTS_HANDLED_INCOMING</dt>
-     *             <dd>
-     *                <p>Unit: COUNT</p>
-     *                <p>Statistic: SUM</p>
-     *             </dd>
-     *             <dt>CONTACTS_HANDLED_OUTBOUND</dt>
-     *             <dd>
-     *                <p>Unit: COUNT</p>
-     *                <p>Statistic: SUM</p>
-     *             </dd>
-     *             <dt>CONTACTS_HOLD_ABANDONS</dt>
-     *             <dd>
-     *                <p>Unit: COUNT</p>
-     *                <p>Statistic: SUM</p>
-     *             </dd>
-     *             <dt>CONTACTS_MISSED</dt>
-     *             <dd>
-     *                <p>Unit: COUNT</p>
-     *                <p>Statistic: SUM</p>
-     *             </dd>
-     *             <dt>CONTACTS_QUEUED</dt>
-     *             <dd>
-     *                <p>Unit: COUNT</p>
-     *                <p>Statistic: SUM</p>
-     *             </dd>
-     *             <dt>CONTACTS_TRANSFERRED_IN</dt>
-     *             <dd>
-     *                <p>Unit: COUNT</p>
-     *                <p>Statistic: SUM</p>
-     *             </dd>
-     *             <dt>CONTACTS_TRANSFERRED_IN_FROM_QUEUE</dt>
-     *             <dd>
-     *                <p>Unit: COUNT</p>
-     *                <p>Statistic: SUM</p>
-     *             </dd>
-     *             <dt>CONTACTS_TRANSFERRED_OUT</dt>
-     *             <dd>
-     *                <p>Unit: COUNT</p>
-     *                <p>Statistic: SUM</p>
-     *             </dd>
-     *             <dt>CONTACTS_TRANSFERRED_OUT_FROM_QUEUE</dt>
-     *             <dd>
-     *                <p>Unit: COUNT</p>
-     *                <p>Statistic: SUM</p>
-     *             </dd>
-     *             <dt>HANDLE_TIME</dt>
-     *             <dd>
-     *                <p>Unit: SECONDS</p>
-     *                <p>Statistic: AVG</p>
-     *             </dd>
-     *             <dt>HOLD_TIME</dt>
-     *             <dd>
-     *                <p>Unit: SECONDS</p>
-     *                <p>Statistic: AVG</p>
-     *             </dd>
-     *             <dt>INTERACTION_AND_HOLD_TIME</dt>
-     *             <dd>
-     *                <p>Unit: SECONDS</p>
-     *                <p>Statistic: AVG</p>
-     *             </dd>
-     *             <dt>INTERACTION_TIME</dt>
-     *             <dd>
-     *                <p>Unit: SECONDS</p>
-     *                <p>Statistic: AVG</p>
-     *             </dd>
-     *             <dt>OCCUPANCY</dt>
-     *             <dd>
-     *                <p>Unit: PERCENT</p>
-     *                <p>Statistic: AVG</p>
-     *             </dd>
-     *             <dt>QUEUE_ANSWER_TIME</dt>
-     *             <dd>
-     *                <p>Unit: SECONDS</p>
-     *                <p>Statistic: AVG</p>
-     *             </dd>
-     *             <dt>QUEUED_TIME</dt>
-     *             <dd>
-     *                <p>Unit: SECONDS</p>
-     *                <p>Statistic: MAX</p>
-     *             </dd>
-     *             <dt>SERVICE_LEVEL</dt>
-     *             <dd>
-     *                <p>You can include up to 20 SERVICE_LEVEL metrics in a request.</p>
-     *                <p>Unit: PERCENT</p>
-     *                <p>Statistic: AVG</p>
-     *                <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800
-     *       (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for
-     *       "Less than"). </p>
-     *             </dd>
-     *          </dl>
-     */
-    HistoricalMetrics: HistoricalMetric[] | undefined;
-    /**
-     * <p>The token for the next set of results. Use the value returned in the previous
-     * response in the next request to retrieve the next set of results.</p>
-     */
-    NextToken?: string;
-    /**
-     * <p>The maximum number of results to return per page.</p>
-     */
-    MaxResults?: number;
-}
-/**
- * @public
- * <p>Contains the data for a historical metric.</p>
- */
-export interface HistoricalMetricData {
-    /**
-     * <p>Information about the metric.</p>
-     */
-    Metric?: HistoricalMetric;
-    /**
-     * <p>The value of the metric.</p>
-     */
-    Value?: number;
-}
-/**
- * @public
- * <p>Contains information about the historical metrics retrieved.</p>
- */
-export interface HistoricalMetricResult {
-    /**
-     * <p>The dimension for the metrics.</p>
-     */
-    Dimensions?: Dimensions;
-    /**
-     * <p>The set of metrics.</p>
-     */
-    Collections?: HistoricalMetricData[];
-}
-/**
- * @public
- */
-export interface GetMetricDataResponse {
-    /**
-     * <p>If there are additional results, this is the token for the next set of results.</p>
-     *          <p>The token expires after 5 minutes from the time it is created. Subsequent requests that use
-     *    the token must use the same request parameters as the request that generated the token.</p>
-     */
-    NextToken?: string;
-    /**
-     * <p>Information about the historical metrics.</p>
-     *          <p>If no grouping is specified, a summary of metric data is returned.</p>
-     */
-    MetricResults?: HistoricalMetricResult[];
-}
-/**
- * @public
- * <p>Contains the filter to apply when retrieving metrics with the <a href="https://docs.aws.amazon.com/connect/latest/APIReference/API_GetMetricDataV2.html">GetMetricDataV2</a> API.</p>
- */
-export interface FilterV2 {
-    /**
-     * <p>The key to use for filtering data. For example, <code>QUEUE</code>, <code>ROUTING_PROFILE,
-     *     AGENT</code>, <code>CHANNEL</code>, <code>AGENT_HIERARCHY_LEVEL_ONE</code>,
-     *     <code>AGENT_HIERARCHY_LEVEL_TWO</code>, <code>AGENT_HIERARCHY_LEVEL_THREE</code>,
-     *     <code>AGENT_HIERARCHY_LEVEL_FOUR</code>, <code>AGENT_HIERARCHY_LEVEL_FIVE</code>. There must be
-     *    at least 1 key and a maximum 5 keys. </p>
-     */
-    FilterKey?: string;
-    /**
-     * <p>The identifiers to use for filtering data. For example, if you have a filter key of
-     *     <code>QUEUE</code>, you would add queue IDs or ARNs in <code>FilterValues</code>. </p>
-     */
-    FilterValues?: string[];
-}
-/**
- * @public
- * <p>Contains information about the filter used when retrieving metrics.
- *     <code>MetricFiltersV2</code> can be used on the following metrics:
- *     <code>AVG_AGENT_CONNECTING_TIME</code>, <code>CONTACTS_CREATED</code>,
- *     <code>CONTACTS_HANDLED</code>, <code>SUM_CONTACTS_DISCONNECTED</code>.</p>
- */
-export interface MetricFilterV2 {
-    /**
-     * <p>The key to use for filtering data. </p>
-     *          <p>Valid metric filter keys: <code>INITIATION_METHOD</code>, <code>DISCONNECT_REASON</code>.
-     *    These are the same values as the <code>InitiationMethod</code> and <code>DisconnectReason</code>
-     *    in the contact record. For more information, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/ctr-data-model.html#ctr-ContactTraceRecord">ContactTraceRecord</a> in the <i>Amazon Connect Administrator's Guide</i>. </p>
-     */
-    MetricFilterKey?: string;
-    /**
-     * <p>The values to use for filtering data. </p>
-     *          <p>Valid metric filter values for <code>INITIATION_METHOD</code>: <code>INBOUND</code> |
-     *     <code>OUTBOUND</code> | <code>TRANSFER</code> | <code>QUEUE_TRANSFER</code> |
-     *     <code>CALLBACK</code> | <code>API</code>
-     *          </p>
-     *          <p>Valid metric filter values for <code>DISCONNECT_REASON</code>:
-     *     <code>CUSTOMER_DISCONNECT</code> | <code>AGENT_DISCONNECT</code> |
-     *     <code>THIRD_PARTY_DISCONNECT</code> | <code>TELECOM_PROBLEM</code> | <code>BARGED</code> |
-     *     <code>CONTACT_FLOW_DISCONNECT</code> | <code>OTHER</code> | <code>EXPIRED</code> |
-     *     <code>API</code>
-     *          </p>
-     */
-    MetricFilterValues?: string[];
-}
-/**
- * @public
- * <p>Contains information about the threshold for service level metrics.</p>
- */
-export interface ThresholdV2 {
-    /**
-     * <p>The type of comparison. Only "less than" (LT) comparisons are supported.</p>
-     */
-    Comparison?: string;
-    /**
-     * <p>The threshold value to compare.</p>
-     */
-    ThresholdValue?: number;
-}
-/**
- * @public
- * <p>Contains information about the metric.</p>
- */
-export interface MetricV2 {
-    /**
-     * <p>The name of the metric.</p>
-     */
-    Name?: string;
-    /**
-     * <p>Contains information about the threshold for service level metrics.</p>
-     */
-    Threshold?: ThresholdV2[];
-    /**
-     * <p>Contains the filters to be used when returning data.</p>
-     */
-    MetricFilters?: MetricFilterV2[];
-}
-/**
- * @public
- */
-export interface GetMetricDataV2Request {
-    /**
-     * <p>The Amazon Resource Name (ARN) of the resource. This includes the <code>instanceId</code> an Amazon Connect
-     *    instance.</p>
-     */
-    ResourceArn: string | undefined;
-    /**
-     * <p>The timestamp, in UNIX Epoch time format, at which to start the reporting interval for the
-     *    retrieval of historical metrics data. The time must be before the end time timestamp. The time
-     *    range between the start and end time must be less than 24 hours. The start time cannot be earlier
-     *    than 14 days before the time of the request. Historical metrics are available for 14 days.</p>
-     */
-    StartTime: Date | undefined;
-    /**
-     * <p>The timestamp, in UNIX Epoch time format, at which to end the reporting interval for the
-     *    retrieval of historical metrics data. The time must be later than the start time timestamp. It
-     *    cannot be later than the current timestamp.</p>
-     *          <p>The time range between the start and end time must be less than 24 hours.</p>
-     */
-    EndTime: Date | undefined;
-    /**
-     * <p>The filters to apply to returned metrics. You can filter on the following resources:</p>
-     *          <ul>
-     *             <li>
-     *                <p>Queues</p>
-     *             </li>
-     *             <li>
-     *                <p>Routing profiles</p>
-     *             </li>
-     *             <li>
-     *                <p>Agents</p>
-     *             </li>
-     *             <li>
-     *                <p>Channels</p>
-     *             </li>
-     *             <li>
-     *                <p>User hierarchy groups</p>
-     *             </li>
-     *          </ul>
-     *          <p>At least one filter must be passed from queues, routing profiles, agents, or user hierarchy
-     *    groups.</p>
-     *          <p>To filter by phone number, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/create-historical-metrics-report.html">Create a historical
-     *     metrics report</a> in the <i>Amazon Connect Administrator's
-     *    Guide</i>.</p>
-     *          <p>Note the following limits:</p>
-     *          <ul>
-     *             <li>
-     *                <p>
-     *                   <b>Filter keys</b>: A maximum of 5 filter keys are supported in
-     *      a single request. Valid filter keys: <code>QUEUE</code> | <code>ROUTING_PROFILE</code> |
-     *       <code>AGENT</code> | <code>CHANNEL</code> | <code>AGENT_HIERARCHY_LEVEL_ONE</code> |
-     *       <code>AGENT_HIERARCHY_LEVEL_TWO</code> | <code>AGENT_HIERARCHY_LEVEL_THREE</code> |
-     *       <code>AGENT_HIERARCHY_LEVEL_FOUR</code> | <code>AGENT_HIERARCHY_LEVEL_FIVE</code>
-     *                </p>
-     *             </li>
-     *             <li>
-     *                <p>
-     *                   <b>Filter values</b>: A maximum of 100 filter values are
-     *      supported in a single request. For example, a <code>GetMetricDataV2</code> request can filter
-     *      by 50 queues, 35 agents, and 15 routing profiles for a total of 100 filter values.
-     *       <code>VOICE</code>, <code>CHAT</code>, and <code>TASK</code> are valid
-     *       <code>filterValue</code> for the <code>CHANNEL</code> filter key.</p>
-     *             </li>
-     *          </ul>
-     */
-    Filters: FilterV2[] | undefined;
-    /**
-     * <p>The grouping applied to the metrics that are returned. For example, when results are grouped
-     *    by queue, the metrics returned are grouped by queue. The values that are returned apply to the
-     *    metrics for each queue. They are not aggregated for all queues.</p>
-     *          <p>If no grouping is specified, a summary of all metrics is returned.</p>
-     *          <p>Valid grouping keys: <code>QUEUE</code> | <code>ROUTING_PROFILE</code> | <code>AGENT</code>
-     *    | <code>CHANNEL</code> | <code>AGENT_HIERARCHY_LEVEL_ONE</code> |
-     *     <code>AGENT_HIERARCHY_LEVEL_TWO</code> | <code>AGENT_HIERARCHY_LEVEL_THREE</code> |
-     *     <code>AGENT_HIERARCHY_LEVEL_FOUR</code> | <code>AGENT_HIERARCHY_LEVEL_FIVE</code>
-     *          </p>
-     */
-    Groupings?: string[];
-    /**
-     * <p>The metrics to retrieve. Specify the name, groupings, and filters for each metric. The
-     *    following historical metrics are available. For a description of each metric, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html">Historical metrics definitions</a> in the <i>Amazon Connect Administrator's
-     *     Guide</i>.</p>
-     *          <dl>
-     *             <dt>AGENT_ADHERENT_TIME</dt>
-     *             <dd>
-     *                <p>This metric is available only in Amazon Web Services Regions where <a href="https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region">Forecasting, capacity planning, and scheduling</a> is available.</p>
-     *                <p>Unit: Seconds</p>
-     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy </p>
-     *             </dd>
-     *             <dt>AGENT_NON_RESPONSE</dt>
-     *             <dd>
-     *                <p>Unit: Count</p>
-     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy </p>
-     *             </dd>
-     *             <dt>AGENT_OCCUPANCY</dt>
-     *             <dd>
-     *                <p>Unit: Percentage</p>
-     *                <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy </p>
-     *             </dd>
-     *             <dt>AGENT_SCHEDULE_ADHERENCE</dt>
-     *             <dd>
-     *                <p>This metric is available only in Amazon Web Services Regions where <a href="https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region">Forecasting, capacity planning, and scheduling</a> is available.</p>
-     *                <p>Unit: Percent</p>
-     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
-     *             </dd>
-     *             <dt>AGENT_SCHEDULED_TIME</dt>
-     *             <dd>
-     *                <p>This metric is available only in Amazon Web Services Regions where <a href="https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region">Forecasting, capacity planning, and scheduling</a> is available.</p>
-     *                <p>Unit: Seconds</p>
-     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
-     *             </dd>
-     *             <dt>AVG_ABANDON_TIME</dt>
-     *             <dd>
-     *                <p>Unit: Seconds</p>
-     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
-     *             </dd>
-     *             <dt>AVG_AFTER_CONTACT_WORK_TIME</dt>
-     *             <dd>
-     *                <p>Unit: Seconds</p>
-     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
-     *             </dd>
-     *             <dt>AVG_AGENT_CONNECTING_TIME</dt>
-     *             <dd>
-     *                <p>Unit: Seconds</p>
-     *                <p>Valid metric filter key: <code>INITIATION_METHOD</code>. For now, this metric only
-     *       supports the following as <code>INITIATION_METHOD</code>: <code>INBOUND</code> |
-     *        <code>OUTBOUND</code> | <code>CALLBACK</code> | <code>API</code>
-     *                </p>
-     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
-     *             </dd>
-     *             <dt>AVG_HANDLE_TIME</dt>
-     *             <dd>
-     *                <p>Unit: Seconds</p>
-     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
-     *             </dd>
-     *             <dt>AVG_HOLD_TIME</dt>
-     *             <dd>
-     *                <p>Unit: Seconds</p>
-     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
-     *             </dd>
-     *             <dt>AVG_INTERACTION_AND_HOLD_TIME</dt>
-     *             <dd>
-     *                <p>Unit: Seconds</p>
-     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
-     *             </dd>
-     *             <dt>AVG_INTERACTION_TIME</dt>
-     *             <dd>
-     *                <p>Unit: Seconds</p>
-     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile</p>
-     *             </dd>
-     *             <dt>AVG_QUEUE_ANSWER_TIME</dt>
-     *             <dd>
-     *                <p>Unit: Seconds</p>
-     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile</p>
-     *             </dd>
-     *             <dt>CONTACTS_ABANDONED</dt>
-     *             <dd>
-     *                <p>Unit: Count</p>
-     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
-     *             </dd>
-     *             <dt>CONTACTS_CREATED</dt>
-     *             <dd>
-     *                <p>Unit: Count</p>
-     *                <p>Valid metric filter key: <code>INITIATION_METHOD</code>
-     *                </p>
-     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile</p>
-     *             </dd>
-     *             <dt>CONTACTS_HANDLED</dt>
-     *             <dd>
-     *                <p>Unit: Count</p>
-     *                <p>Valid metric filter key: <code>INITIATION_METHOD</code>,
-     *       <code>DISCONNECT_REASON</code>
-     *                </p>
-     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
-     *             </dd>
-     *             <dt>CONTACTS_HOLD_ABANDONS</dt>
-     *             <dd>
-     *                <p>Unit: Count</p>
-     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
-     *             </dd>
-     *             <dt>CONTACTS_QUEUED</dt>
-     *             <dd>
-     *                <p>Unit: Count</p>
-     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
-     *             </dd>
-     *             <dt>CONTACTS_TRANSFERRED_OUT</dt>
-     *             <dd>
-     *                <p>Unit: Count</p>
-     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
-     *             </dd>
-     *             <dt>CONTACTS_TRANSFERRED_OUT_BY_AGENT</dt>
-     *             <dd>
-     *                <p>Unit: Count</p>
-     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
-     *             </dd>
-     *             <dt>CONTACTS_TRANSFERRED_OUT_FROM_QUEUE</dt>
-     *             <dd>
-     *                <p>Unit: Count</p>
-     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
-     *             </dd>
-     *             <dt>MAX_QUEUED_TIME</dt>
-     *             <dd>
-     *                <p>Unit: Seconds</p>
-     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
-     *             </dd>
-     *             <dt>SERVICE_LEVEL</dt>
-     *             <dd>
-     *                <p>You can include up to 20 SERVICE_LEVEL metrics in a request.</p>
-     *                <p>Unit: Percent</p>
-     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile</p>
-     *                <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800
-     *       (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for
-     *       "Less than"). </p>
-     *             </dd>
-     *             <dt>SUM_CONTACTS_ANSWERED_IN_X</dt>
-     *             <dd>
-     *                <p>Unit: Count</p>
-     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile</p>
-     *                <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800
-     *       (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for
-     *       "Less than"). </p>
-     *             </dd>
-     *             <dt>SUM_CONTACTS_ABANDONED_IN_X</dt>
-     *             <dd>
-     *                <p>Unit: Count</p>
-     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile</p>
-     *                <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800
-     *       (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for
-     *       "Less than"). </p>
-     *             </dd>
-     *             <dt>SUM_CONTACTS_DISCONNECTED </dt>
-     *             <dd>
-     *                <p>Valid metric filter key: <code>DISCONNECT_REASON</code>
-     *                </p>
-     *                <p>Unit: Count</p>
-     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile</p>
-     *             </dd>
-     *             <dt>SUM_RETRY_CALLBACK_ATTEMPTS</dt>
-     *             <dd>
-     *                <p>Unit: Count</p>
-     *                <p>Valid groupings and filters: Queue, Channel, Routing Profile</p>
-     *             </dd>
-     *          </dl>
-     */
-    Metrics: MetricV2[] | undefined;
-    /**
-     * <p>The token for the next set of results. Use the value returned in the previous
-     * response in the next request to retrieve the next set of results.</p>
-     */
-    NextToken?: string;
-    /**
-     * <p>The maximum number of results to return per page.</p>
-     */
-    MaxResults?: number;
-}
-/**
- * @public
- * <p>Contains the name, thresholds, and metric filters.</p>
- */
-export interface MetricDataV2 {
-    /**
-     * <p>The metric name, thresholds, and metric filters of the returned metric.</p>
-     */
-    Metric?: MetricV2;
-    /**
-     * <p>The corresponding value of the metric returned in the response.</p>
-     */
-    Value?: number;
-}
-/**
- * @public
- * <p>Contains information about the metric results.</p>
- */
-export interface MetricResultV2 {
-    /**
-     * <p>The dimension for the metrics.</p>
-     */
-    Dimensions?: Record<string, string>;
-    /**
-     * <p>The set of metrics.</p>
-     */
-    Collections?: MetricDataV2[];
-}
-/**
- * @public
- */
-export interface GetMetricDataV2Response {
-    /**
-     * <p>If there are additional results, this is the token for the next set of results.</p>
-     */
-    NextToken?: string;
-    /**
-     * <p>Information about the metrics requested in the API request If no grouping is specified, a
-     *    summary of metric data is returned. </p>
-     */
-    MetricResults?: MetricResultV2[];
-}
-/**
- * @public
- */
-export interface GetTaskTemplateRequest {
-    /**
-     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
-     */
-    InstanceId: string | undefined;
-    /**
-     * <p>A unique identifier for the task template.</p>
-     */
-    TaskTemplateId: string | undefined;
-    /**
-     * <p>The system generated version of a task template that is associated with a task, when the
-     *    task is created.</p>
-     */
-    SnapshotVersion?: string;
-}
-/**
- * @public
- */
-export interface GetTaskTemplateResponse {
-    /**
-     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
-     */
-    InstanceId?: string;
-    /**
-     * <p>A unique identifier for the task template.</p>
-     */
-    Id: string | undefined;
-    /**
-     * <p>The Amazon Resource Name (ARN).</p>
-     */
-    Arn: string | undefined;
-    /**
-     * <p>The name of the task template.</p>
-     */
-    Name: string | undefined;
-    /**
-     * <p>The description of the task template.</p>
-     */
-    Description?: string;
-    /**
-     * <p>The identifier of the flow that runs by default when a task is created by referencing this template.</p>
-     */
-    ContactFlowId?: string;
-    /**
-     * <p>Constraints that are applicable to the fields listed.</p>
-     */
-    Constraints?: TaskTemplateConstraints;
-    /**
-     * <p>The default values for fields when a task is created by referencing this template.</p>
-     */
-    Defaults?: TaskTemplateDefaults;
-    /**
-     * <p>Fields that are part of the template.</p>
-     */
-    Fields?: TaskTemplateField[];
-    /**
-     * <p>Marks a template as <code>ACTIVE</code> or <code>INACTIVE</code> for a task to refer to it.
-     * Tasks can only be created from <code>ACTIVE</code> templates.
-     * If a template is marked as <code>INACTIVE</code>, then a task that refers to this template cannot be created.</p>
-     */
-    Status?: TaskTemplateStatus | string;
-    /**
-     * <p>The timestamp when the task template was last modified.</p>
-     */
-    LastModifiedTime?: Date;
-    /**
-     * <p>The timestamp when the task template was created.</p>
-     */
-    CreatedTime?: Date;
-    /**
-     * <p>The tags used to organize, track, or control access for this resource. For example, \{ "tags": \{"key1":"value1", "key2":"value2"\} \}.</p>
-     */
-    Tags?: Record<string, string>;
-}
-/**
- * @public
- */
-export interface GetTrafficDistributionRequest {
-    /**
-     * <p>The identifier of the traffic distribution group.</p>
-     */
-    Id: string | undefined;
-}
-/**
- * @public
- * <p>Information about a traffic distribution.</p>
- */
-export interface Distribution {
-    /**
-     * <p>The Amazon Web Services Region where the traffic is distributed.</p>
-     */
-    Region: string | undefined;
-    /**
-     * <p>The percentage of the traffic that is distributed, in increments of 10.</p>
-     */
-    Percentage: number | undefined;
-}
-/**
- * @public
- * <p>The distribution of traffic between the instance and its replicas.</p>
- */
-export interface TelephonyConfig {
-    /**
-     * <p>Information about traffic distributions.</p>
-     */
-    Distributions: Distribution[] | undefined;
-}
-/**
- * @public
- */
-export interface GetTrafficDistributionResponse {
-    /**
-     * <p>The distribution of traffic between the instance and its replicas.</p>
-     */
-    TelephonyConfig?: TelephonyConfig;
-    /**
-     * <p>The identifier of the traffic distribution group.
-     * This can be the ID or the ARN if the API is being called in the Region where the traffic distribution group was created.
-     * The ARN must be provided if the call is from the replicated Region.</p>
-     */
-    Id?: string;
-    /**
-     * <p>The Amazon Resource Name (ARN) of the traffic distribution group.</p>
-     */
-    Arn?: string;
-}
-/**
- * @public
- */
-export interface ListAgentStatusRequest {
-    /**
-     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
-     */
-    InstanceId: string | undefined;
-    /**
-     * <p>The token for the next set of results. Use the value returned in the previous
-     * response in the next request to retrieve the next set of results.</p>
-     */
-    NextToken?: string;
-    /**
-     * <p>The maximum number of results to return per page.</p>
-     */
-    MaxResults?: number;
-    /**
-     * <p>Available agent status types.</p>
-     */
-    AgentStatusTypes?: (AgentStatusType | string)[];
-}
-/**
- * @internal
- */
-export declare const CreateInstanceRequestFilterSensitiveLog: (obj: CreateInstanceRequest) => any;
-/**
- * @internal
- */
-export declare const InstanceFilterSensitiveLog: (obj: Instance) => any;
-/**
- * @internal
+ * @internal
  */
 export declare const DescribeInstanceResponseFilterSensitiveLog: (obj: DescribeInstanceResponse) => any;
-/**
- * @internal
- */
-export declare const CredentialsFilterSensitiveLog: (obj: Credentials) => any;
-/**
- * @internal
- */
-export declare const GetFederationTokenResponseFilterSensitiveLog: (obj: GetFederationTokenResponse) => any;