@appsupportkit/support-sdk 0.2.0 → 0.4.0

package/lib/commonjs/theme.js.map

@@ -1 +1 @@
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package/lib/commonjs/types.js

@@ -4,6 +4,21 @@ Object.defineProperty(exports, "__esModule", {
   value: true
 });
 exports.USER_MESSAGE_MIN = exports.USER_MESSAGE_MAX = exports.QUERY_TYPE_LABEL = void 0;
+/**
+ * 'support' is the single chat (0.4+). The other three are the typed requests
+ * older builds file; their conversations still show in the chat.
+ */
+
+/** Shown to the support team, which can filter and message users by it. */
+
+/** What the host app asks for. "system" follows the app's light/dark appearance. */
+
+/**
+ * A brand color: one hex for both modes, or a pair. A single color is
+ * lightened in dark mode (darkened in light) only as far as it takes to
+ * stay visible; a pair is used exactly as given.
+ */
+
 /**
  * How the launcher renders:
  *   solid   — accent fill, elevated. The floating action button.
@@ -11,11 +26,25 @@ exports.USER_MESSAGE_MIN = exports.USER_MESSAGE_MAX = exports.QUERY_TYPE_LABEL =
  *   minimal — bare mark, no fill or border. Sits in a nav bar.
  */
 
+/** Where a review request's button points; set per app in the dashboard. */
+
+/**
+ * Note the absence of any admin identity: end users see one support team,
+ * not the people staffing it, so the names never leave the server. The
+ * dashboard still shows who wrote and who resolved what.
+ */
+
+/**
+ * English labels, kept for host apps that render their own entry points.
+ * Inside the sheet the labels come from the string table instead, so they
+ * follow the user's language.
+ */
 const QUERY_TYPE_LABEL = exports.QUERY_TYPE_LABEL = {
   feedback: 'Feedback',
   feature_request: 'Feature request',
-  bug_report: 'Bug report'
+  bug_report: 'Bug report',
+  support: 'Support'
 };
-const USER_MESSAGE_MIN = exports.USER_MESSAGE_MIN = 10;
-const USER_MESSAGE_MAX = exports.USER_MESSAGE_MAX = 300;
+const USER_MESSAGE_MIN = exports.USER_MESSAGE_MIN = 1;
+const USER_MESSAGE_MAX = exports.USER_MESSAGE_MAX = 1000;
 //# sourceMappingURL=types.js.map

package/lib/commonjs/types.js.map

@@ -1 +1 @@
-{"version":3,"names":["QUERY_TYPE_LABEL","exports","feedback","feature_request","bug_report","USER_MESSAGE_MIN","USER_MESSAGE_MAX"],"sourceRoot":"../../src","sources":["types.ts"],"mappings":";;;;;;AAQA;AACA;AACA;AACA;AACA;AACA;;AA4FO,MAAMA,gBAA2C,GAAAC,OAAA,CAAAD,gBAAA,GAAG;EACzDE,QAAQ,EAAE,UAAU;EACpBC,eAAe,EAAE,iBAAiB;EAClCC,UAAU,EAAE;AACd,CAAC;AAEM,MAAMC,gBAAgB,GAAAJ,OAAA,CAAAI,gBAAA,GAAG,EAAE;AAC3B,MAAMC,gBAAgB,GAAAL,OAAA,CAAAK,gBAAA,GAAG,GAAG","ignoreList":[]}
+{"version":3,"names":["QUERY_TYPE_LABEL","exports","feedback","feature_request","bug_report","support","USER_MESSAGE_MIN","USER_MESSAGE_MAX"],"sourceRoot":"../../src","sources":["types.ts"],"mappings":";;;;;;AAGA;AACA;AACA;AACA;;AAEA;;AAKA;;AAEA;AACA;AACA;AACA;AACA;;AAIA;AACA;AACA;AACA;AACA;AACA;;AA2GA;;AAMA;AACA;AACA;AACA;AACA;;AA0BA;AACA;AACA;AACA;AACA;AACO,MAAMA,gBAA2C,GAAAC,OAAA,CAAAD,gBAAA,GAAG;EACzDE,QAAQ,EAAE,UAAU;EACpBC,eAAe,EAAE,iBAAiB;EAClCC,UAAU,EAAE,YAAY;EACxBC,OAAO,EAAE;AACX,CAAC;AAEM,MAAMC,gBAAgB,GAAAL,OAAA,CAAAK,gBAAA,GAAG,CAAC;AAC1B,MAAMC,gBAAgB,GAAAN,OAAA,CAAAM,gBAAA,GAAG,IAAI","ignoreList":[]}

package/lib/commonjs/useSupportThreads.js

@@ -24,11 +24,11 @@ var _unread = require("./unread");
 //   3. `mark-read` failures are retried instead of swallowed, and the local
 //      watermark holds the UI correct in the meantime.
 
-// Poll cadence by context: fast where latency is felt (staring at a thread
+// Poll cadence by context: fast where latency is felt (looking at the chat,
 // waiting for a reply), slow when the sheet is closed — and the idle tick
 // uses the count-only endpoint, so it costs ~18 bytes instead of the full
 // thread list.
-const THREAD_POLL_MS = 5_000;
+const CHAT_POLL_MS = 5_000;
 const SHEET_POLL_MS = 15_000;
 const IDLE_POLL_MS = exports.IDLE_POLL_MS = 60_000;
 const MIN_POLL_MS = 3_000;
@@ -44,33 +44,40 @@ const MARK_READ_BACKOFF_MS = 1_500;
  * an integration mistake — the end user retrying forever won't fix a key
  * that doesn't match the app — so the real cause is logged for whoever is
  * running the build instead of hidden behind "couldn't load".
+ *
+ * Returns a key rather than a message: the hook has no business knowing what
+ * language the sheet is in, and resolving it here would make every callback
+ * depend on the translator.
  */
-function loadErrorMessage(e) {
+function loadErrorKey(e) {
   if (e instanceof _api.SupportApiError) {
-    if (e.offline) return "You're offline — check your connection";
+    if (e.offline) return 'error.offline';
     if (e.status === 401 || e.status === 403) {
       if (__DEV__) {
         console.error('SupportButton: the support API rejected this app (401). Check that ' + '`apiKey` is the key shown when the app was registered and that ' + '`appName` matches that app exactly.');
       }
-      return 'Support is unavailable right now';
+      return 'error.unavailable';
     }
-    if (e.status === 429) return 'Too many requests — try again in a bit';
+    if (e.status === 429) return 'error.loadRateLimited';
   }
-  return "Couldn't load your conversations";
+  return 'error.loadFailed';
 }
 function useSupportThreads({
   config,
   revenuecatId,
   enabled,
   sheetOpen,
-  activeThreadId,
+  chatVisible,
   idlePollMs
 }) {
   const [threads, setThreads] = (0, _react.useState)(null);
   const [totalUnread, setTotalUnread] = (0, _react.useState)(0);
   const [loading, setLoading] = (0, _react.useState)(false);
   const [refreshing, setRefreshing] = (0, _react.useState)(false);
-  const [error, setError] = (0, _react.useState)(null);
+  const [errorKey, setErrorKey] = (0, _react.useState)(null);
+  const [serverLanguage, setServerLanguage] = (0, _react.useState)(null);
+  const [languageLoaded, setLanguageLoaded] = (0, _react.useState)(false);
+  const [store, setStore] = (0, _react.useState)(null);
   const mounted = (0, _react.useRef)(true);
   /** Last server payload, before local read reconciliation. */
   const rawThreads = (0, _react.useRef)(null);
@@ -79,10 +86,10 @@ function useSupportThreads({
   const requestSeq = (0, _react.useRef)(0);
   const appliedSeq = (0, _react.useRef)(0);
   const readEpoch = (0, _react.useRef)(0);
-  const activeThreadIdRef = (0, _react.useRef)(activeThreadId);
+  const chatVisibleRef = (0, _react.useRef)(chatVisible);
   (0, _react.useEffect)(() => {
-    activeThreadIdRef.current = activeThreadId;
-  }, [activeThreadId]);
+    chatVisibleRef.current = chatVisible;
+  }, [chatVisible]);
   (0, _react.useEffect)(() => {
     mounted.current = true;
     const timers = reads.current;
@@ -174,6 +181,11 @@ function useSupportThreads({
     }
     sendRead(threadId);
   }, [publish, sendRead]);
+
+  /** Marks every conversation read — the chat shows them all at once. */
+  const markAllRead = (0, _react.useCallback)(() => {
+    for (const thread of rawThreads.current ?? []) markThreadRead(thread.id);
+  }, [markThreadRead]);
   const fetchThreads = (0, _react.useCallback)(async mode => {
     if (!enabled) return;
     const seq = requestSeq.current += 1;
@@ -192,25 +204,27 @@ function useSupportThreads({
       appliedSeq.current = seq;
       rawThreads.current = data.threads;
       watermarks.current = (0, _unread.pruneWatermarks)(watermarks.current, data.threads);
-      setError(null);
+      setErrorKey(null);
+      setServerLanguage(data.language);
+      setLanguageLoaded(true);
+      setStore(data.store ?? null);
       publish();
 
-      // Replies that arrived while the user is sitting in the thread are
+      // Replies that arrived while the user is looking at the chat are
       // read on arrival — otherwise the badge climbed while they read.
-      const active = activeThreadIdRef.current;
-      if (active !== null) markThreadRead(active);
+      if (chatVisibleRef.current) markAllRead();
       flushReads();
     } catch (e) {
       if (!mounted.current) return;
       // A failed background poll must not blow away cached threads.
-      if (rawThreads.current === null) setError(loadErrorMessage(e));
+      if (rawThreads.current === null) setErrorKey(loadErrorKey(e));
     } finally {
       if (mounted.current) {
         if (spinner) setRefreshing(false);
         if (skeleton) setLoading(false);
       }
     }
-  }, [config, enabled, revenuecatId, publish, markThreadRead, flushReads]);
+  }, [config, enabled, revenuecatId, publish, markAllRead, flushReads]);
 
   /** Badge-only refresh — the cheap endpoint, used while idle. */
   const fetchCount = (0, _react.useCallback)(async () => {
@@ -241,17 +255,17 @@ function useSupportThreads({
     if (sheetOpen) void fetchThreads('background');
   }, [sheetOpen, fetchThreads]);
 
-  // Opening a thread marks it read immediately, before the next poll.
+  // Opening the chat marks everything read immediately, before the next poll.
   (0, _react.useEffect)(() => {
-    if (activeThreadId !== null) markThreadRead(activeThreadId);
-  }, [activeThreadId, markThreadRead]);
+    if (chatVisible) markAllRead();
+  }, [chatVisible, markAllRead]);
 
   // Cadence follows what the user is looking at; the app returning to the
   // foreground always ticks.
   (0, _react.useEffect)(() => {
     if (!enabled) return;
     const idle = !sheetOpen;
-    const intervalMs = idle ? idlePollMs : activeThreadId !== null ? THREAD_POLL_MS : SHEET_POLL_MS;
+    const intervalMs = idle ? idlePollMs : chatVisible ? CHAT_POLL_MS : SHEET_POLL_MS;
     const tick = () => {
       // While a receipt is unconfirmed the count-only endpoint would report
       // replies the user has already read, so pay for the full payload.
@@ -268,7 +282,7 @@ function useSupportThreads({
       if (timer !== null) clearInterval(timer);
       appStateSub.remove();
     };
-  }, [enabled, sheetOpen, activeThreadId, idlePollMs, fetchThreads, fetchCount]);
+  }, [enabled, sheetOpen, chatVisible, idlePollMs, fetchThreads, fetchCount]);
   const refresh = (0, _react.useCallback)(() => {
     void fetchThreads('user');
   }, [fetchThreads]);
@@ -278,7 +292,10 @@ function useSupportThreads({
     totalUnread,
     loading,
     refreshing,
-    error,
+    errorKey,
+    serverLanguage,
+    languageLoaded,
+    store,
     refresh,
     reload
   };

package/lib/commonjs/useSupportThreads.js.map

@@ -1 +1 @@
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package/lib/commonjs/utils.js

@@ -7,36 +7,22 @@ exports.dayLabel = dayLabel;
 exports.formatDate = formatDate;
 exports.formatTime = formatTime;
 exports.isSameDay = isSameDay;
-exports.relativeTime = relativeTime;
+exports.userPlan = userPlan;
 exports.validateProps = validateProps;
-/** "2h ago" relative time — mirrors the web dashboard's formatting. */
-function relativeTime(iso) {
-  const then = new Date(iso).getTime();
-  const seconds = Math.max(0, Math.floor((Date.now() - then) / 1000));
-  if (seconds < 60) return 'just now';
-  const minutes = Math.floor(seconds / 60);
-  if (minutes < 60) return `${minutes}m ago`;
-  const hours = Math.floor(minutes / 60);
-  if (hours < 24) return `${hours}h ago`;
-  const days = Math.floor(hours / 24);
-  if (days < 7) return `${days}d ago`;
-  const weeks = Math.floor(days / 7);
-  if (weeks < 5) return `${weeks}w ago`;
-  const months = Math.floor(days / 30);
-  if (months < 12) return `${months}mo ago`;
-  return `${Math.floor(days / 365)}y ago`;
-}
-function formatDate(iso) {
-  return new Date(iso).toLocaleDateString(undefined, {
+// Dates and times follow the language the user picked, not the device's:
+// a sheet that says "Traduction…" above "2 days ago" reads as broken.
+
+function formatDate(iso, strings) {
+  return new Date(iso).toLocaleDateString(strings.locale, {
     year: 'numeric',
     month: 'short',
     day: 'numeric'
   });
 }
 
-/** "14:32" in the device's locale — shown under a group of messages. */
-function formatTime(iso) {
-  return new Date(iso).toLocaleTimeString(undefined, {
+/** "14:32" in the user's locale — shown under a group of messages. */
+function formatTime(iso, strings) {
+  return new Date(iso).toLocaleTimeString(strings.locale, {
     hour: 'numeric',
     minute: '2-digit'
   });
@@ -48,13 +34,13 @@ function isSameDay(a, b) {
 }
 
 /** Date separator label: Today / Yesterday / "Mon, 5 Jan". */
-function dayLabel(iso) {
+function dayLabel(iso, strings) {
   const now = new Date();
-  if (isSameDay(iso, now.toISOString())) return 'Today';
+  if (isSameDay(iso, now.toISOString())) return strings.t('time.today');
   const yesterday = new Date(now.getTime() - 86_400_000);
-  if (isSameDay(iso, yesterday.toISOString())) return 'Yesterday';
+  if (isSameDay(iso, yesterday.toISOString())) return strings.t('time.yesterday');
   const date = new Date(iso);
-  return date.toLocaleDateString(undefined, {
+  return date.toLocaleDateString(strings.locale, {
     weekday: 'short',
     month: 'short',
     day: 'numeric',
@@ -63,6 +49,12 @@ function dayLabel(iso) {
     })
   });
 }
+const PLANS = ['free', 'trial', 'pro'];
+
+/** The user's plan, reading the deprecated `isPaid` when `plan` is absent. */
+function userPlan(user) {
+  return user.plan ?? (user.isPaid ? 'pro' : 'free');
+}
 
 /** Dev-mode prop validation with actionable messages. */
 function validateProps(props) {
@@ -77,13 +69,16 @@ function validateProps(props) {
   }
   const user = props.user;
   if (!user || typeof user !== 'object') {
-    return 'SupportButton: `user` is required — { name, isPaid, revenuecatId, appVersion }.';
+    return 'SupportButton: `user` is required — { name, plan, revenuecatId, appVersion }.';
   }
   if (typeof user.name !== 'string' || user.name.length === 0) {
     return 'SupportButton: `user.name` is required (string).';
   }
-  if (typeof user.isPaid !== 'boolean') {
-    return 'SupportButton: `user.isPaid` is required (boolean).';
+  if (user.plan !== undefined && !PLANS.includes(user.plan)) {
+    return 'SupportButton: `user.plan` must be "free", "trial" or "pro".';
+  }
+  if (user.plan === undefined && typeof user.isPaid !== 'boolean') {
+    return 'SupportButton: `user.plan` is required — "free", "trial" or "pro".';
   }
   if (typeof user.revenuecatId !== 'string' || user.revenuecatId.length === 0) {
     return 'SupportButton: `user.revenuecatId` is required (string) — the RevenueCat app user id.';

package/lib/commonjs/utils.js.map

@@ -1 +1 @@
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package/lib/commonjs/version.js

@@ -0,0 +1,13 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.SDK_VERSION = void 0;
+/**
+ * Sent as `x-sdk-version` on every request. The backend uses its presence to
+ * tell 0.4+ (one support chat) from older builds still in the App Store, so
+ * keep it in step with package.json.
+ */
+const SDK_VERSION = exports.SDK_VERSION = '0.4.0';
+//# sourceMappingURL=version.js.map

package/lib/commonjs/version.js.map

@@ -0,0 +1 @@
+{"version":3,"names":["SDK_VERSION","exports"],"sourceRoot":"../../src","sources":["version.ts"],"mappings":";;;;;;AAAA;AACA;AACA;AACA;AACA;AACO,MAAMA,WAAW,GAAAC,OAAA,CAAAD,WAAA,GAAG,OAAO","ignoreList":[]}

package/lib/module/api.js

@@ -3,6 +3,7 @@
 // Thin client for the Supabase Edge Functions. Every call authenticates with
 // the per-app x-api-key header; no Supabase JS client is needed on-device.
 
+import { SDK_VERSION } from './version';
 export class SupportApiError extends Error {
   /** True for network-level failures (likely offline). */
 
@@ -22,6 +23,8 @@ async function request(config, path, init) {
       headers: {
         'Content-Type': 'application/json',
         'x-api-key': config.apiKey,
+        // Tells the backend this build speaks the single support chat.
+        'x-sdk-version': SDK_VERSION,
         ...init.headers
       }
     });
@@ -75,27 +78,71 @@ export function registerPush(config, input) {
     })
   });
 }
-export function submitQuery(config, input) {
-  return request(config, 'submit-query', {
+
+/** Records the language the user reads and writes support messages in. */
+export function setLanguage(config, input) {
+  return request(config, 'set-language', {
+    method: 'POST',
+    body: JSON.stringify({
+      revenuecat_id: input.revenuecatId,
+      language: input.language
+    })
+  });
+}
+
+/** What the backend is told about the current user. */
+
+function reportedUser(user) {
+  return {
+    name: user.name,
+    plan: user.plan,
+    app_version: user.appVersion,
+    platform: user.platform
+  };
+}
+
+/**
+ * Sends one chat message. The server appends it to the user's open
+ * conversation, or starts one if none is open (a first message, or the first
+ * after a resolve).
+ */
+export function sendMessage(config, input) {
+  return request(config, 'send-message', {
     method: 'POST',
     body: JSON.stringify({
       app_name: config.appName,
-      query_type: input.queryType,
+      revenuecat_id: input.revenuecatId,
       message: input.message,
-      user_name: input.userName,
-      is_paid: input.isPaid,
+      // Sent on every write so a lost set-language call self-heals.
+      language: input.language,
+      user: reportedUser(input.user)
+    })
+  });
+}
+
+/**
+ * Records the user in the app's directory, so the team can find and message
+ * them before they ever open support. Called on every load.
+ */
+export function registerUser(config, input) {
+  return request(config, 'register-user', {
+    method: 'POST',
+    body: JSON.stringify({
+      app_name: config.appName,
       revenuecat_id: input.revenuecatId,
-      app_version: input.appVersion
+      user: reportedUser(input.user)
     })
   });
 }
-export function postMessage(config, input) {
-  return request(config, 'post-message', {
+
+/** Records a tap on a review request's store button, for the dashboard. */
+export function reviewOpened(config, input) {
+  return request(config, 'review-opened', {
     method: 'POST',
     body: JSON.stringify({
-      query_id: input.queryId,
+      app_name: config.appName,
       revenuecat_id: input.revenuecatId,
-      message: input.message
+      message_id: input.messageId
     })
   });
 }

package/lib/module/api.js.map

@@ -1 +1 @@
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package/lib/module/components/BottomSheet.js

@@ -131,7 +131,7 @@ export function BottomSheet({
         }), /*#__PURE__*/_jsxs(Animated.View, {
           style: {
             height: sheetHeight,
-            backgroundColor: theme.colors.bg,
+            backgroundColor: theme.colors.sheet,
             borderTopLeftRadius: theme.radii.sheet,
             borderTopRightRadius: theme.radii.sheet,
             borderWidth: 1,