@appsupportkit/support-sdk 0.2.0 → 0.4.0

package/lib/module/useSupportThreads.js

@@ -19,11 +19,11 @@ import { AppState } from 'react-native';
 import { getThreads, getUnreadCount, markRead, SupportApiError } from './api';
 import { latestAdminMessageAt, pruneWatermarks, reconcileThreads, sumUnread } from './unread';
 
-// Poll cadence by context: fast where latency is felt (staring at a thread
+// Poll cadence by context: fast where latency is felt (looking at the chat,
 // waiting for a reply), slow when the sheet is closed — and the idle tick
 // uses the count-only endpoint, so it costs ~18 bytes instead of the full
 // thread list.
-const THREAD_POLL_MS = 5_000;
+const CHAT_POLL_MS = 5_000;
 const SHEET_POLL_MS = 15_000;
 export const IDLE_POLL_MS = 60_000;
 const MIN_POLL_MS = 3_000;
@@ -39,33 +39,40 @@ const MARK_READ_BACKOFF_MS = 1_500;
  * an integration mistake — the end user retrying forever won't fix a key
  * that doesn't match the app — so the real cause is logged for whoever is
  * running the build instead of hidden behind "couldn't load".
+ *
+ * Returns a key rather than a message: the hook has no business knowing what
+ * language the sheet is in, and resolving it here would make every callback
+ * depend on the translator.
  */
-function loadErrorMessage(e) {
+function loadErrorKey(e) {
   if (e instanceof SupportApiError) {
-    if (e.offline) return "You're offline — check your connection";
+    if (e.offline) return 'error.offline';
     if (e.status === 401 || e.status === 403) {
       if (__DEV__) {
         console.error('SupportButton: the support API rejected this app (401). Check that ' + '`apiKey` is the key shown when the app was registered and that ' + '`appName` matches that app exactly.');
       }
-      return 'Support is unavailable right now';
+      return 'error.unavailable';
     }
-    if (e.status === 429) return 'Too many requests — try again in a bit';
+    if (e.status === 429) return 'error.loadRateLimited';
   }
-  return "Couldn't load your conversations";
+  return 'error.loadFailed';
 }
 export function useSupportThreads({
   config,
   revenuecatId,
   enabled,
   sheetOpen,
-  activeThreadId,
+  chatVisible,
   idlePollMs
 }) {
   const [threads, setThreads] = useState(null);
   const [totalUnread, setTotalUnread] = useState(0);
   const [loading, setLoading] = useState(false);
   const [refreshing, setRefreshing] = useState(false);
-  const [error, setError] = useState(null);
+  const [errorKey, setErrorKey] = useState(null);
+  const [serverLanguage, setServerLanguage] = useState(null);
+  const [languageLoaded, setLanguageLoaded] = useState(false);
+  const [store, setStore] = useState(null);
   const mounted = useRef(true);
   /** Last server payload, before local read reconciliation. */
   const rawThreads = useRef(null);
@@ -74,10 +81,10 @@ export function useSupportThreads({
   const requestSeq = useRef(0);
   const appliedSeq = useRef(0);
   const readEpoch = useRef(0);
-  const activeThreadIdRef = useRef(activeThreadId);
+  const chatVisibleRef = useRef(chatVisible);
   useEffect(() => {
-    activeThreadIdRef.current = activeThreadId;
-  }, [activeThreadId]);
+    chatVisibleRef.current = chatVisible;
+  }, [chatVisible]);
   useEffect(() => {
     mounted.current = true;
     const timers = reads.current;
@@ -169,6 +176,11 @@ export function useSupportThreads({
     }
     sendRead(threadId);
   }, [publish, sendRead]);
+
+  /** Marks every conversation read — the chat shows them all at once. */
+  const markAllRead = useCallback(() => {
+    for (const thread of rawThreads.current ?? []) markThreadRead(thread.id);
+  }, [markThreadRead]);
   const fetchThreads = useCallback(async mode => {
     if (!enabled) return;
     const seq = requestSeq.current += 1;
@@ -187,25 +199,27 @@ export function useSupportThreads({
       appliedSeq.current = seq;
       rawThreads.current = data.threads;
       watermarks.current = pruneWatermarks(watermarks.current, data.threads);
-      setError(null);
+      setErrorKey(null);
+      setServerLanguage(data.language);
+      setLanguageLoaded(true);
+      setStore(data.store ?? null);
       publish();
 
-      // Replies that arrived while the user is sitting in the thread are
+      // Replies that arrived while the user is looking at the chat are
       // read on arrival — otherwise the badge climbed while they read.
-      const active = activeThreadIdRef.current;
-      if (active !== null) markThreadRead(active);
+      if (chatVisibleRef.current) markAllRead();
       flushReads();
     } catch (e) {
       if (!mounted.current) return;
       // A failed background poll must not blow away cached threads.
-      if (rawThreads.current === null) setError(loadErrorMessage(e));
+      if (rawThreads.current === null) setErrorKey(loadErrorKey(e));
     } finally {
       if (mounted.current) {
         if (spinner) setRefreshing(false);
         if (skeleton) setLoading(false);
       }
     }
-  }, [config, enabled, revenuecatId, publish, markThreadRead, flushReads]);
+  }, [config, enabled, revenuecatId, publish, markAllRead, flushReads]);
 
   /** Badge-only refresh — the cheap endpoint, used while idle. */
   const fetchCount = useCallback(async () => {
@@ -236,17 +250,17 @@ export function useSupportThreads({
     if (sheetOpen) void fetchThreads('background');
   }, [sheetOpen, fetchThreads]);
 
-  // Opening a thread marks it read immediately, before the next poll.
+  // Opening the chat marks everything read immediately, before the next poll.
   useEffect(() => {
-    if (activeThreadId !== null) markThreadRead(activeThreadId);
-  }, [activeThreadId, markThreadRead]);
+    if (chatVisible) markAllRead();
+  }, [chatVisible, markAllRead]);
 
   // Cadence follows what the user is looking at; the app returning to the
   // foreground always ticks.
   useEffect(() => {
     if (!enabled) return;
     const idle = !sheetOpen;
-    const intervalMs = idle ? idlePollMs : activeThreadId !== null ? THREAD_POLL_MS : SHEET_POLL_MS;
+    const intervalMs = idle ? idlePollMs : chatVisible ? CHAT_POLL_MS : SHEET_POLL_MS;
     const tick = () => {
       // While a receipt is unconfirmed the count-only endpoint would report
       // replies the user has already read, so pay for the full payload.
@@ -263,7 +277,7 @@ export function useSupportThreads({
       if (timer !== null) clearInterval(timer);
       appStateSub.remove();
     };
-  }, [enabled, sheetOpen, activeThreadId, idlePollMs, fetchThreads, fetchCount]);
+  }, [enabled, sheetOpen, chatVisible, idlePollMs, fetchThreads, fetchCount]);
   const refresh = useCallback(() => {
     void fetchThreads('user');
   }, [fetchThreads]);
@@ -273,7 +287,10 @@ export function useSupportThreads({
     totalUnread,
     loading,
     refreshing,
-    error,
+    errorKey,
+    serverLanguage,
+    languageLoaded,
+    store,
     refresh,
     reload
   };

package/lib/module/useSupportThreads.js.map

@@ -1 +1 @@
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package/lib/module/utils.js

@@ -1,33 +1,19 @@
 "use strict";
 
-/** "2h ago" relative time — mirrors the web dashboard's formatting. */
-export function relativeTime(iso) {
-  const then = new Date(iso).getTime();
-  const seconds = Math.max(0, Math.floor((Date.now() - then) / 1000));
-  if (seconds < 60) return 'just now';
-  const minutes = Math.floor(seconds / 60);
-  if (minutes < 60) return `${minutes}m ago`;
-  const hours = Math.floor(minutes / 60);
-  if (hours < 24) return `${hours}h ago`;
-  const days = Math.floor(hours / 24);
-  if (days < 7) return `${days}d ago`;
-  const weeks = Math.floor(days / 7);
-  if (weeks < 5) return `${weeks}w ago`;
-  const months = Math.floor(days / 30);
-  if (months < 12) return `${months}mo ago`;
-  return `${Math.floor(days / 365)}y ago`;
-}
-export function formatDate(iso) {
-  return new Date(iso).toLocaleDateString(undefined, {
+// Dates and times follow the language the user picked, not the device's:
+// a sheet that says "Traduction…" above "2 days ago" reads as broken.
+
+export function formatDate(iso, strings) {
+  return new Date(iso).toLocaleDateString(strings.locale, {
     year: 'numeric',
     month: 'short',
     day: 'numeric'
   });
 }
 
-/** "14:32" in the device's locale — shown under a group of messages. */
-export function formatTime(iso) {
-  return new Date(iso).toLocaleTimeString(undefined, {
+/** "14:32" in the user's locale — shown under a group of messages. */
+export function formatTime(iso, strings) {
+  return new Date(iso).toLocaleTimeString(strings.locale, {
     hour: 'numeric',
     minute: '2-digit'
   });
@@ -39,13 +25,13 @@ export function isSameDay(a, b) {
 }
 
 /** Date separator label: Today / Yesterday / "Mon, 5 Jan". */
-export function dayLabel(iso) {
+export function dayLabel(iso, strings) {
   const now = new Date();
-  if (isSameDay(iso, now.toISOString())) return 'Today';
+  if (isSameDay(iso, now.toISOString())) return strings.t('time.today');
   const yesterday = new Date(now.getTime() - 86_400_000);
-  if (isSameDay(iso, yesterday.toISOString())) return 'Yesterday';
+  if (isSameDay(iso, yesterday.toISOString())) return strings.t('time.yesterday');
   const date = new Date(iso);
-  return date.toLocaleDateString(undefined, {
+  return date.toLocaleDateString(strings.locale, {
     weekday: 'short',
     month: 'short',
     day: 'numeric',
@@ -54,6 +40,12 @@ export function dayLabel(iso) {
     })
   });
 }
+const PLANS = ['free', 'trial', 'pro'];
+
+/** The user's plan, reading the deprecated `isPaid` when `plan` is absent. */
+export function userPlan(user) {
+  return user.plan ?? (user.isPaid ? 'pro' : 'free');
+}
 
 /** Dev-mode prop validation with actionable messages. */
 export function validateProps(props) {
@@ -68,13 +60,16 @@ export function validateProps(props) {
   }
   const user = props.user;
   if (!user || typeof user !== 'object') {
-    return 'SupportButton: `user` is required — { name, isPaid, revenuecatId, appVersion }.';
+    return 'SupportButton: `user` is required — { name, plan, revenuecatId, appVersion }.';
   }
   if (typeof user.name !== 'string' || user.name.length === 0) {
     return 'SupportButton: `user.name` is required (string).';
   }
-  if (typeof user.isPaid !== 'boolean') {
-    return 'SupportButton: `user.isPaid` is required (boolean).';
+  if (user.plan !== undefined && !PLANS.includes(user.plan)) {
+    return 'SupportButton: `user.plan` must be "free", "trial" or "pro".';
+  }
+  if (user.plan === undefined && typeof user.isPaid !== 'boolean') {
+    return 'SupportButton: `user.plan` is required — "free", "trial" or "pro".';
   }
   if (typeof user.revenuecatId !== 'string' || user.revenuecatId.length === 0) {
     return 'SupportButton: `user.revenuecatId` is required (string) — the RevenueCat app user id.';

package/lib/module/utils.js.map

@@ -1 +1 @@
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package/lib/module/version.js

@@ -0,0 +1,9 @@
+"use strict";
+
+/**
+ * Sent as `x-sdk-version` on every request. The backend uses its presence to
+ * tell 0.4+ (one support chat) from older builds still in the App Store, so
+ * keep it in step with package.json.
+ */
+export const SDK_VERSION = '0.4.0';
+//# sourceMappingURL=version.js.map

package/lib/module/version.js.map

@@ -0,0 +1 @@
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package/lib/typescript/api.d.ts

@@ -1,4 +1,4 @@
-import type { PushPermissionStatus, QueryType, ThreadsResponse } from './types';
+import type { PushPermissionStatus, ThreadsResponse, UserPlan } from './types';
 export interface ApiConfig {
     supabaseUrl: string;
     apiKey: string;
@@ -27,22 +27,52 @@ export declare function registerPush(config: ApiConfig, input: {
 }): Promise<{
     ok: boolean;
 }>;
-export declare function submitQuery(config: ApiConfig, input: {
-    queryType: QueryType;
-    message: string;
-    userName: string;
-    isPaid: boolean;
+/** Records the language the user reads and writes support messages in. */
+export declare function setLanguage(config: ApiConfig, input: {
     revenuecatId: string;
-    appVersion: string;
+    language: string;
 }): Promise<{
-    query_id: string;
+    language: string;
 }>;
-export declare function postMessage(config: ApiConfig, input: {
-    queryId: string;
+/** What the backend is told about the current user. */
+export interface ReportedUser {
+    name: string;
+    plan: UserPlan;
+    appVersion: string;
+    /** Decides which store a review request opens. */
+    platform?: 'ios' | 'android';
+}
+/**
+ * Sends one chat message. The server appends it to the user's open
+ * conversation, or starts one if none is open (a first message, or the first
+ * after a resolve).
+ */
+export declare function sendMessage(config: ApiConfig, input: {
     revenuecatId: string;
     message: string;
+    language: string;
+    user: ReportedUser;
 }): Promise<{
+    query_id: string;
     message_id: string;
+    started: boolean;
+}>;
+/**
+ * Records the user in the app's directory, so the team can find and message
+ * them before they ever open support. Called on every load.
+ */
+export declare function registerUser(config: ApiConfig, input: {
+    revenuecatId: string;
+    user: ReportedUser;
+}): Promise<{
+    ok: boolean;
+}>;
+/** Records a tap on a review request's store button, for the dashboard. */
+export declare function reviewOpened(config: ApiConfig, input: {
+    revenuecatId: string;
+    messageId: string;
+}): Promise<{
+    ok: boolean;
 }>;
 export declare function markRead(config: ApiConfig, input: {
     queryId: string;

package/lib/typescript/api.d.ts.map

@@ -1 +1 @@
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package/lib/typescript/components/SupportButton.d.ts

@@ -1,8 +1,8 @@
 import type { SupportButtonProps } from '../types';
 /**
  * The single entry point of the SDK: a launcher with an unread badge that
- * opens the support bottom sheet. Threads, polling, and read receipts are
- * handled by useSupportThreads.
+ * opens the support chat in a bottom sheet. Conversations, polling, and read
+ * receipts are handled by useSupportThreads.
  */
 export declare function SupportButton(props: SupportButtonProps): import("react").JSX.Element | null;
 //# sourceMappingURL=SupportButton.d.ts.map

package/lib/typescript/components/SupportButton.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"SupportButton.d.ts","sourceRoot":"","sources":["../../../src/components/SupportButton.tsx"],"names":[],"mappings":"AAWA,OAAO,KAAK,EAAa,kBAAkB,EAAU,MAAM,UAAU,CAAC;AActE;;;;GAIG;AACH,wBAAgB,aAAa,CAAC,KAAK,EAAE,kBAAkB,sCA4LtD"}
+{"version":3,"file":"SupportButton.d.ts","sourceRoot":"","sources":["../../../src/components/SupportButton.tsx"],"names":[],"mappings":"AAyBA,OAAO,KAAK,EAAE,kBAAkB,EAAa,MAAM,UAAU,CAAC;AAU9D;;;;GAIG;AACH,wBAAgB,aAAa,CAAC,KAAK,EAAE,kBAAkB,sCAgVtD"}

package/lib/typescript/components/icons.d.ts

@@ -2,14 +2,6 @@ export declare function ChatIcon({ color, size }: {
     color: string;
     size?: number;
 }): import("react").JSX.Element;
-export declare function PlusCircleIcon({ color, size }: {
-    color: string;
-    size?: number;
-}): import("react").JSX.Element;
-export declare function AlertCircleIcon({ color, size }: {
-    color: string;
-    size?: number;
-}): import("react").JSX.Element;
 /** Chevron built from two borders, rotated. direction: right | left | down. */
 export declare function Chevron({ color, size, direction, }: {
     color: string;
@@ -24,20 +16,24 @@ export declare function CheckIcon({ color, size }: {
     color: string;
     size?: number;
 }): import("react").JSX.Element;
+/** Globe: circle, equator, and a pill standing in for the meridian curve. */
+export declare function GlobeIcon({ color, size }: {
+    color: string;
+    size?: number;
+}): import("react").JSX.Element;
 /** Send arrow: a stem plus a chevron head, both centered on the same axis. */
 export declare function ArrowUpIcon({ color, size }: {
     color: string;
     size?: number;
 }): import("react").JSX.Element;
 /**
- * The chat-bubble mark on the launcher button: a filled bubble with the
- * dots knocked out in the button's own fill color. Solid shapes read far
- * better than 1.5px strokes at launcher size and on top of a color fill.
+ * The mark on the launcher button. Solid shapes read far better than 1.5px
+ * strokes at launcher size and on top of a color fill.
  */
-export declare function ChatBubbleMark({ color, dotColor, size, }: {
+export declare function ConversationMark({ color, holeColor, size, }: {
     color: string;
-    /** The surface behind the mark — the dots are punched out in this color. */
-    dotColor: string;
+    /** The surface behind the mark — the gap between the bubbles is cut in this color. */
+    holeColor: string;
     size?: number;
 }): import("react").JSX.Element;
 //# sourceMappingURL=icons.d.ts.map

package/lib/typescript/components/icons.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"icons.d.ts","sourceRoot":"","sources":["../../../src/components/icons.tsx"],"names":[],"mappings":"AAOA,wBAAgB,QAAQ,CAAC,EAAE,KAAK,EAAE,IAAS,EAAE,EAAE;IAAE,KAAK,EAAE,MAAM,CAAC;IAAC,IAAI,CAAC,EAAE,MAAM,CAAA;CAAE,+BA0B9E;AAED,+EAA+E;AAC/E,wBAAgB,OAAO,CAAC,EACtB,KAAK,EACL,IAAS,EACT,SAAmB,GACpB,EAAE;IACD,KAAK,EAAE,MAAM,CAAC;IACd,IAAI,CAAC,EAAE,MAAM,CAAC;IACd,SAAS,CAAC,EAAE,OAAO,GAAG,MAAM,GAAG,MAAM,CAAC;CACvC,+BAeA;AAED,wBAAgB,SAAS,CAAC,EAAE,KAAK,EAAE,IAAS,EAAE,EAAE;IAAE,KAAK,EAAE,MAAM,CAAC;IAAC,IAAI,CAAC,EAAE,MAAM,CAAA;CAAE,+BAc/E;AAED,wBAAgB,SAAS,CAAC,EAAE,KAAK,EAAE,IAAS,EAAE,EAAE;IAAE,KAAK,EAAE,MAAM,CAAC;IAAC,IAAI,CAAC,EAAE,MAAM,CAAA;CAAE,+BAc/E;AAED,6EAA6E;AAC7E,wBAAgB,SAAS,CAAC,EAAE,KAAK,EAAE,IAAS,EAAE,EAAE;IAAE,KAAK,EAAE,MAAM,CAAC;IAAC,IAAI,CAAC,EAAE,MAAM,CAAA;CAAE,+BAiC/E;AAED,8EAA8E;AAC9E,wBAAgB,WAAW,CAAC,EAAE,KAAK,EAAE,IAAS,EAAE,EAAE;IAAE,KAAK,EAAE,MAAM,CAAC;IAAC,IAAI,CAAC,EAAE,MAAM,CAAA;CAAE,+BAsCjF;AAkBD;;;GAGG;AACH,wBAAgB,gBAAgB,CAAC,EAC/B,KAAK,EACL,SAAS,EACT,IAAS,GACV,EAAE;IACD,KAAK,EAAE,MAAM,CAAC;IACd,sFAAsF;IACtF,SAAS,EAAE,MAAM,CAAC;IAClB,IAAI,CAAC,EAAE,MAAM,CAAC;CACf,+BA0CA"}

package/lib/typescript/components/primitives.d.ts

@@ -1,21 +1,7 @@
 import { type ReactNode } from 'react';
 import { type StyleProp, type TextStyle, type ViewStyle } from 'react-native';
+import type { Translator } from '../i18n';
 import type { SupportTheme } from '../theme';
-import type { QueryStatus, QueryType } from '../types';
-export declare function typeIcon(type: QueryType, color: string, size?: number): ReactNode;
-export declare function typeColor(type: QueryType, theme: SupportTheme): string;
-export declare function typeBackground(type: QueryType, theme: SupportTheme): string;
-/** Tinted round chip holding a type icon — the anchor of every list row. */
-export declare function TypeGlyph({ type, theme, size, }: {
-    type: QueryType;
-    theme: SupportTheme;
-    size?: number;
-}): import("react").JSX.Element;
-/** Status dot + label — same visual language as the dashboard. */
-export declare function StatusIndicator({ status, theme, }: {
-    status: QueryStatus;
-    theme: SupportTheme;
-}): import("react").JSX.Element;
 /** Pressable row with the standard press wash. */
 export declare function PressableRow({ onPress, children, theme, style, accessibilityLabel, }: {
     onPress: () => void;
@@ -46,16 +32,6 @@ export declare function SecondaryButton({ label, onPress, theme, }: {
     onPress: () => void;
     theme: SupportTheme;
 }): import("react").JSX.Element;
-/** The count pill on a thread row. */
-export declare function UnreadPill({ count, theme, }: {
-    count: number;
-    theme: SupportTheme;
-}): import("react").JSX.Element;
-export declare function SectionLabel({ children, theme, style, }: {
-    children: ReactNode;
-    theme: SupportTheme;
-    style?: StyleProp<TextStyle>;
-}): import("react").JSX.Element;
 /** Small muted icon + one line — no illustrations. */
 export declare function EmptyState({ message, hint, theme, icon, }: {
     message: string;
@@ -64,10 +40,11 @@ export declare function EmptyState({ message, hint, theme, icon, }: {
     icon?: ReactNode;
 }): import("react").JSX.Element;
 /** Inline failure state with retry — errors are designed, not toasted. */
-export declare function ErrorState({ message, onRetry, theme, }: {
+export declare function ErrorState({ message, onRetry, theme, strings, }: {
     message: string;
     onRetry: () => void;
     theme: SupportTheme;
+    strings: Translator;
 }): import("react").JSX.Element;
 /** Pulsing block matching final layout dimensions. */
 export declare function SkeletonBlock({ width, height, theme, radius, style, }: {
@@ -84,8 +61,4 @@ export declare const textStyles: {
     secondary: (theme: SupportTheme) => TextStyle;
     meta: (theme: SupportTheme) => TextStyle;
 };
-export declare function TypeChipView({ type, theme, }: {
-    type: QueryType;
-    theme: SupportTheme;
-}): import("react").JSX.Element;
 //# sourceMappingURL=primitives.d.ts.map

package/lib/typescript/components/primitives.d.ts.map

@@ -1 +1 @@
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package/lib/typescript/components/screens/ChatScreen.d.ts

@@ -0,0 +1,21 @@
+import type { Translator } from '../../i18n';
+import { type Language } from '../../i18n/languages';
+import type { SupportTheme } from '../../theme';
+import type { Thread } from '../../types';
+export declare function ChatScreen({ theme, strings, language, threads, loading, error, onRetry, onSend, onChangeLanguage, onClose, reviewLabel, onOpenReview, }: {
+    theme: SupportTheme;
+    strings: Translator;
+    language: Language;
+    threads: Thread[] | null;
+    loading: boolean;
+    error: string | null;
+    onRetry: () => void;
+    /** Resolves null on success, or a user-facing error message. */
+    onSend: (message: string) => Promise<string | null>;
+    onChangeLanguage: () => void;
+    onClose: () => void;
+    /** The review button's label, or null when this platform's store isn't set up. */
+    reviewLabel: string | null;
+    onOpenReview: (messageId: string) => void;
+}): import("react").JSX.Element;
+//# sourceMappingURL=ChatScreen.d.ts.map

package/lib/typescript/components/screens/ChatScreen.d.ts.map

@@ -0,0 +1 @@
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