@alicloud/ccc20200701 2.38.2 → 2.39.0
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- package/dist/client.d.ts +609 -382
- package/dist/client.js +636 -382
- package/dist/client.js.map +1 -1
- package/dist/models/AbortCampaignRequest.d.ts +4 -0
- package/dist/models/AbortCampaignRequest.js.map +1 -1
- package/dist/models/AbortCampaignResponseBody.d.ts +16 -0
- package/dist/models/AbortCampaignResponseBody.js.map +1 -1
- package/dist/models/AcceptChatRequest.d.ts +4 -0
- package/dist/models/AcceptChatRequest.js.map +1 -1
- package/dist/models/AcceptChatResponseBody.d.ts +16 -0
- package/dist/models/AcceptChatResponseBody.js.map +1 -1
- package/dist/models/AddBlacklistCallTaggingRequest.d.ts +7 -0
- package/dist/models/AddBlacklistCallTaggingRequest.js.map +1 -1
- package/dist/models/AddBlacklistCallTaggingResponseBody.d.ts +14 -1
- package/dist/models/AddBlacklistCallTaggingResponseBody.js.map +1 -1
- package/dist/models/AddCasesRequest.d.ts +35 -0
- package/dist/models/AddCasesRequest.js.map +1 -1
- package/dist/models/AddCasesResponseBody.d.ts +16 -0
- package/dist/models/AddCasesResponseBody.js.map +1 -1
- package/dist/models/AddCasesShrinkRequest.d.ts +8 -0
- package/dist/models/AddCasesShrinkRequest.js.map +1 -1
- package/dist/models/AddFeedbackRequest.d.ts +28 -0
- package/dist/models/AddFeedbackRequest.js.map +1 -1
- package/dist/models/AddFeedbackResponseBody.d.ts +16 -0
- package/dist/models/AddFeedbackResponseBody.js.map +1 -1
- package/dist/models/AddNumbersToSkillGroupRequest.d.ts +14 -0
- package/dist/models/AddNumbersToSkillGroupRequest.js.map +1 -1
- package/dist/models/AddNumbersToSkillGroupResponseBody.d.ts +16 -0
- package/dist/models/AddNumbersToSkillGroupResponseBody.js.map +1 -1
- package/dist/models/AddPersonalNumbersToUserRequest.d.ts +6 -0
- package/dist/models/AddPersonalNumbersToUserRequest.js.map +1 -1
- package/dist/models/AddPersonalNumbersToUserResponseBody.d.ts +20 -0
- package/dist/models/AddPersonalNumbersToUserResponseBody.js.map +1 -1
- package/dist/models/AddPhoneNumberToSkillGroupsRequest.d.ts +6 -0
- package/dist/models/AddPhoneNumberToSkillGroupsRequest.js.map +1 -1
- package/dist/models/AddPhoneNumberToSkillGroupsResponseBody.d.ts +16 -0
- package/dist/models/AddPhoneNumberToSkillGroupsResponseBody.js.map +1 -1
- package/dist/models/AddPhoneNumbersRequest.d.ts +13 -0
- package/dist/models/AddPhoneNumbersRequest.js.map +1 -1
- package/dist/models/AddPhoneNumbersResponseBody.d.ts +20 -0
- package/dist/models/AddPhoneNumbersResponseBody.js.map +1 -1
- package/dist/models/AddSchemaPropertyRequest.d.ts +66 -0
- package/dist/models/AddSchemaPropertyRequest.js.map +1 -1
- package/dist/models/AddSchemaPropertyResponseBody.d.ts +20 -0
- package/dist/models/AddSchemaPropertyResponseBody.js.map +1 -1
- package/dist/models/AddSchemaPropertyShrinkRequest.d.ts +9 -0
- package/dist/models/AddSchemaPropertyShrinkRequest.js.map +1 -1
- package/dist/models/AddSkillGroupsToUserRequest.d.ts +6 -0
- package/dist/models/AddSkillGroupsToUserRequest.js.map +1 -1
- package/dist/models/AddSkillGroupsToUserResponseBody.d.ts +16 -0
- package/dist/models/AddSkillGroupsToUserResponseBody.js.map +1 -1
- package/dist/models/AddTicketTaskRequest.d.ts +20 -0
- package/dist/models/AddTicketTaskRequest.js.map +1 -1
- package/dist/models/AddTicketTaskResponseBody.d.ts +27 -0
- package/dist/models/AddTicketTaskResponseBody.js.map +1 -1
- package/dist/models/AddUsersToSkillGroupRequest.d.ts +6 -0
- package/dist/models/AddUsersToSkillGroupRequest.js.map +1 -1
- package/dist/models/AddUsersToSkillGroupResponseBody.d.ts +16 -0
- package/dist/models/AddUsersToSkillGroupResponseBody.js.map +1 -1
- package/dist/models/AnalyzeConversationRequest.d.ts +36 -0
- package/dist/models/AnalyzeConversationRequest.js.map +1 -1
- package/dist/models/AnalyzeConversationResponseBody.d.ts +26 -0
- package/dist/models/AnalyzeConversationResponseBody.js.map +1 -1
- package/dist/models/AnswerCallRequest.d.ts +10 -0
- package/dist/models/AnswerCallRequest.js.map +1 -1
- package/dist/models/AnswerCallResponseBody.d.ts +138 -0
- package/dist/models/AnswerCallResponseBody.js.map +1 -1
- package/dist/models/AppendCasesRequest.d.ts +33 -0
- package/dist/models/AppendCasesRequest.js.map +1 -1
- package/dist/models/AppendCasesResponseBody.d.ts +16 -0
- package/dist/models/AppendCasesResponseBody.js.map +1 -1
- package/dist/models/AppendCasesShrinkRequest.d.ts +8 -0
- package/dist/models/AppendCasesShrinkRequest.js.map +1 -1
- package/dist/models/AssignUsersRequest.d.ts +11 -0
- package/dist/models/AssignUsersRequest.js.map +1 -1
- package/dist/models/AssignUsersResponseBody.d.ts +22 -0
- package/dist/models/AssignUsersResponseBody.js.map +1 -1
- package/dist/models/BargeInCallRequest.d.ts +15 -0
- package/dist/models/BargeInCallRequest.js.map +1 -1
- package/dist/models/BargeInCallResponseBody.d.ts +127 -0
- package/dist/models/BargeInCallResponseBody.js.map +1 -1
- package/dist/models/BlindTransferRequest.d.ts +92 -0
- package/dist/models/BlindTransferRequest.js.map +1 -1
- package/dist/models/BlindTransferResponseBody.d.ts +124 -0
- package/dist/models/BlindTransferResponseBody.js.map +1 -1
- package/dist/models/CancelAttendedTransferRequest.d.ts +10 -0
- package/dist/models/CancelAttendedTransferRequest.js.map +1 -1
- package/dist/models/CancelAttendedTransferResponseBody.d.ts +127 -0
- package/dist/models/CancelAttendedTransferResponseBody.js.map +1 -1
- package/dist/models/ChangeVisibilityRequest.d.ts +8 -0
- package/dist/models/ChangeVisibilityRequest.js.map +1 -1
- package/dist/models/ChangeVisibilityResponseBody.d.ts +55 -0
- package/dist/models/ChangeVisibilityResponseBody.js.map +1 -1
- package/dist/models/ChangeWorkModeRequest.d.ts +16 -0
- package/dist/models/ChangeWorkModeRequest.js.map +1 -1
- package/dist/models/ChangeWorkModeResponseBody.d.ts +59 -0
- package/dist/models/ChangeWorkModeResponseBody.js.map +1 -1
- package/dist/models/CheckBusinessHoursRequest.d.ts +26 -0
- package/dist/models/CheckBusinessHoursRequest.js +60 -0
- package/dist/models/CheckBusinessHoursRequest.js.map +1 -0
- package/dist/models/CheckBusinessHoursResponse.d.ts +19 -0
- package/dist/models/CheckBusinessHoursResponse.js +69 -0
- package/dist/models/CheckBusinessHoursResponse.js.map +1 -0
- package/dist/models/CheckBusinessHoursResponseBody.d.ts +38 -0
- package/dist/models/CheckBusinessHoursResponseBody.js +66 -0
- package/dist/models/CheckBusinessHoursResponseBody.js.map +1 -0
- package/dist/models/ClaimCallRequest.d.ts +16 -0
- package/dist/models/ClaimCallRequest.js.map +1 -1
- package/dist/models/ClaimCallResponseBody.d.ts +116 -0
- package/dist/models/ClaimCallResponseBody.js.map +1 -1
- package/dist/models/ClaimChatRequest.d.ts +6 -0
- package/dist/models/ClaimChatRequest.js.map +1 -1
- package/dist/models/ClaimChatResponseBody.d.ts +132 -0
- package/dist/models/ClaimChatResponseBody.js.map +1 -1
- package/dist/models/CoachCallRequest.d.ts +15 -0
- package/dist/models/CoachCallRequest.js.map +1 -1
- package/dist/models/CoachCallResponseBody.d.ts +130 -0
- package/dist/models/CoachCallResponseBody.js.map +1 -1
- package/dist/models/CommitContactFlowRequest.d.ts +13 -0
- package/dist/models/CommitContactFlowRequest.js.map +1 -1
- package/dist/models/CommitContactFlowResponseBody.d.ts +16 -0
- package/dist/models/CommitContactFlowResponseBody.js.map +1 -1
- package/dist/models/CompleteAttendedTransferRequest.d.ts +10 -0
- package/dist/models/CompleteAttendedTransferRequest.js.map +1 -1
- package/dist/models/CompleteAttendedTransferResponseBody.d.ts +130 -0
- package/dist/models/CompleteAttendedTransferResponseBody.js.map +1 -1
- package/dist/models/CreateAudioFileRequest.d.ts +18 -0
- package/dist/models/CreateAudioFileRequest.js.map +1 -1
- package/dist/models/CreateAudioFileResponseBody.d.ts +19 -0
- package/dist/models/CreateAudioFileResponseBody.js.map +1 -1
- package/dist/models/CreateCallSummaryRequest.d.ts +15 -0
- package/dist/models/CreateCallSummaryRequest.js.map +1 -1
- package/dist/models/CreateCallSummaryResponseBody.d.ts +23 -0
- package/dist/models/CreateCallSummaryResponseBody.js.map +1 -1
- package/dist/models/CreateCallTagsRequest.d.ts +4 -0
- package/dist/models/CreateCallTagsRequest.js.map +1 -1
- package/dist/models/CreateCallTagsResponseBody.d.ts +26 -0
- package/dist/models/CreateCallTagsResponseBody.js.map +1 -1
- package/dist/models/CreateCampaignRequest.d.ts +73 -0
- package/dist/models/CreateCampaignRequest.js.map +1 -1
- package/dist/models/CreateCampaignResponseBody.d.ts +19 -0
- package/dist/models/CreateCampaignResponseBody.js.map +1 -1
- package/dist/models/CreateCampaignShrinkRequest.d.ts +60 -0
- package/dist/models/CreateCampaignShrinkRequest.js.map +1 -1
- package/dist/models/CreateChatMediaUrlRequest.d.ts +6 -1
- package/dist/models/CreateChatMediaUrlRequest.js.map +1 -1
- package/dist/models/CreateChatMediaUrlResponseBody.d.ts +30 -0
- package/dist/models/CreateChatMediaUrlResponseBody.js.map +1 -1
- package/dist/models/CreateContactFlowRequest.d.ts +19 -0
- package/dist/models/CreateContactFlowRequest.js.map +1 -1
- package/dist/models/CreateContactFlowResponseBody.d.ts +19 -0
- package/dist/models/CreateContactFlowResponseBody.js.map +1 -1
- package/dist/models/CreateCustomCallTaggingRequest.d.ts +7 -0
- package/dist/models/CreateCustomCallTaggingRequest.js.map +1 -1
- package/dist/models/CreateCustomCallTaggingResponseBody.d.ts +26 -0
- package/dist/models/CreateCustomCallTaggingResponseBody.js.map +1 -1
- package/dist/models/CreateInstanceRequest.d.ts +19 -0
- package/dist/models/CreateInstanceRequest.js.map +1 -1
- package/dist/models/CreateInstanceResponseBody.d.ts +19 -0
- package/dist/models/CreateInstanceResponseBody.js.map +1 -1
- package/dist/models/CreateSchemaRequest.d.ts +70 -1
- package/dist/models/CreateSchemaRequest.js.map +1 -1
- package/dist/models/CreateSchemaResponseBody.d.ts +23 -0
- package/dist/models/CreateSchemaResponseBody.js.map +1 -1
- package/dist/models/CreateSchemaShrinkRequest.d.ts +13 -1
- package/dist/models/CreateSchemaShrinkRequest.js.map +1 -1
- package/dist/models/CreateSkillGroupRequest.d.ts +23 -0
- package/dist/models/CreateSkillGroupRequest.js.map +1 -1
- package/dist/models/CreateSkillGroupResponseBody.d.ts +43 -0
- package/dist/models/CreateSkillGroupResponseBody.js.map +1 -1
- package/dist/models/CreateTicketRequest.d.ts +28 -0
- package/dist/models/CreateTicketRequest.js.map +1 -1
- package/dist/models/CreateTicketResponseBody.d.ts +19 -0
- package/dist/models/CreateTicketResponseBody.js.map +1 -1
- package/dist/models/CreateUserRequest.d.ts +49 -0
- package/dist/models/CreateUserRequest.js.map +1 -1
- package/dist/models/CreateUserResponseBody.d.ts +63 -0
- package/dist/models/CreateUserResponseBody.js.map +1 -1
- package/dist/models/DataPropertiesValue.d.ts +71 -0
- package/dist/models/DataPropertiesValue.js.map +1 -1
- package/dist/models/DataSchemaPropertiesValue.d.ts +67 -0
- package/dist/models/DataSchemaPropertiesValue.js.map +1 -1
- package/dist/models/DeleteAudioFileRequest.d.ts +4 -0
- package/dist/models/DeleteAudioFileRequest.js.map +1 -1
- package/dist/models/DeleteAudioFileResponseBody.d.ts +23 -0
- package/dist/models/DeleteAudioFileResponseBody.js.map +1 -1
- package/dist/models/DeleteCallTagRequest.d.ts +4 -0
- package/dist/models/DeleteCallTagRequest.js.map +1 -1
- package/dist/models/DeleteCallTagResponseBody.d.ts +16 -0
- package/dist/models/DeleteCallTagResponseBody.js.map +1 -1
- package/dist/models/DeleteContactFlowRequest.d.ts +4 -0
- package/dist/models/DeleteContactFlowRequest.js.map +1 -1
- package/dist/models/DeleteContactFlowResponseBody.d.ts +16 -0
- package/dist/models/DeleteContactFlowResponseBody.js.map +1 -1
- package/dist/models/DeleteCustomCallTaggingRequest.d.ts +4 -0
- package/dist/models/DeleteCustomCallTaggingRequest.js.map +1 -1
- package/dist/models/DeleteCustomCallTaggingResponseBody.d.ts +16 -0
- package/dist/models/DeleteCustomCallTaggingResponseBody.js.map +1 -1
- package/dist/models/DeleteDocumentRequest.d.ts +8 -1
- package/dist/models/DeleteDocumentRequest.js.map +1 -1
- package/dist/models/DeleteDocumentResponseBody.d.ts +20 -0
- package/dist/models/DeleteDocumentResponseBody.js.map +1 -1
- package/dist/models/DeleteDocumentsRequest.d.ts +10 -1
- package/dist/models/DeleteDocumentsRequest.js.map +1 -1
- package/dist/models/DeleteDocumentsResponseBody.d.ts +20 -0
- package/dist/models/DeleteDocumentsResponseBody.js.map +1 -1
- package/dist/models/DeleteDocumentsShrinkRequest.d.ts +10 -1
- package/dist/models/DeleteDocumentsShrinkRequest.js.map +1 -1
- package/dist/models/DeleteInstanceRequest.d.ts +2 -0
- package/dist/models/DeleteInstanceRequest.js.map +1 -1
- package/dist/models/DeleteInstanceResponseBody.d.ts +23 -0
- package/dist/models/DeleteInstanceResponseBody.js.map +1 -1
- package/dist/models/DeleteSchemaPropertyRequest.d.ts +8 -1
- package/dist/models/DeleteSchemaPropertyRequest.js.map +1 -1
- package/dist/models/DeleteSchemaPropertyResponseBody.d.ts +16 -0
- package/dist/models/DeleteSchemaPropertyResponseBody.js.map +1 -1
- package/dist/models/DeleteSchemaRequest.d.ts +6 -1
- package/dist/models/DeleteSchemaRequest.js.map +1 -1
- package/dist/models/DeleteSchemaResponseBody.d.ts +20 -0
- package/dist/models/DeleteSchemaResponseBody.js.map +1 -1
- package/dist/models/DeleteSkillGroupRequest.d.ts +7 -0
- package/dist/models/DeleteSkillGroupRequest.js.map +1 -1
- package/dist/models/DeleteSkillGroupResponseBody.d.ts +16 -0
- package/dist/models/DeleteSkillGroupResponseBody.js.map +1 -1
- package/dist/models/DeleteTicketRequest.d.ts +5 -0
- package/dist/models/DeleteTicketRequest.js.map +1 -1
- package/dist/models/DeleteTicketResponseBody.d.ts +27 -0
- package/dist/models/DeleteTicketResponseBody.js.map +1 -1
- package/dist/models/DeleteTicketTemplateRequest.d.ts +6 -0
- package/dist/models/DeleteTicketTemplateRequest.js.map +1 -1
- package/dist/models/DeleteTicketTemplateResponseBody.d.ts +27 -0
- package/dist/models/DeleteTicketTemplateResponseBody.js.map +1 -1
- package/dist/models/DisableSchemaPropertyRequest.d.ts +8 -1
- package/dist/models/DisableSchemaPropertyRequest.js.map +1 -1
- package/dist/models/DisableSchemaPropertyResponseBody.d.ts +16 -0
- package/dist/models/DisableSchemaPropertyResponseBody.js.map +1 -1
- package/dist/models/DisableTicketTemplateRequest.d.ts +5 -0
- package/dist/models/DisableTicketTemplateRequest.js.map +1 -1
- package/dist/models/DisableTicketTemplateResponseBody.d.ts +27 -0
- package/dist/models/DisableTicketTemplateResponseBody.js.map +1 -1
- package/dist/models/DiscardEditingContactFlowRequest.d.ts +6 -0
- package/dist/models/DiscardEditingContactFlowRequest.js.map +1 -1
- package/dist/models/DiscardEditingContactFlowResponseBody.d.ts +16 -0
- package/dist/models/DiscardEditingContactFlowResponseBody.js.map +1 -1
- package/dist/models/EnableSchemaPropertyRequest.d.ts +7 -0
- package/dist/models/EnableSchemaPropertyRequest.js.map +1 -1
- package/dist/models/EnableSchemaPropertyResponseBody.d.ts +16 -0
- package/dist/models/EnableSchemaPropertyResponseBody.js.map +1 -1
- package/dist/models/EnableTicketTemplateRequest.d.ts +5 -0
- package/dist/models/EnableTicketTemplateRequest.js.map +1 -1
- package/dist/models/EnableTicketTemplateResponseBody.d.ts +27 -0
- package/dist/models/EnableTicketTemplateResponseBody.js.map +1 -1
- package/dist/models/EndConferenceRequest.d.ts +7 -0
- package/dist/models/EndConferenceRequest.js.map +1 -1
- package/dist/models/EndConferenceResponseBody.d.ts +112 -0
- package/dist/models/EndConferenceResponseBody.js.map +1 -1
- package/dist/models/ExportContactFlowRequest.d.ts +7 -0
- package/dist/models/ExportContactFlowRequest.js.map +1 -1
- package/dist/models/ExportContactFlowResponseBody.d.ts +23 -0
- package/dist/models/ExportContactFlowResponseBody.js.map +1 -1
- package/dist/models/ExportCustomCallTaggingRequest.d.ts +2 -0
- package/dist/models/ExportCustomCallTaggingRequest.js.map +1 -1
- package/dist/models/ExportCustomCallTaggingResponseBody.d.ts +19 -0
- package/dist/models/ExportCustomCallTaggingResponseBody.js.map +1 -1
- package/dist/models/ExportDoNotCallNumbersRequest.d.ts +8 -0
- package/dist/models/ExportDoNotCallNumbersRequest.js.map +1 -1
- package/dist/models/ExportDoNotCallNumbersResponseBody.d.ts +23 -0
- package/dist/models/ExportDoNotCallNumbersResponseBody.js.map +1 -1
- package/dist/models/FinishTicketTaskRequest.d.ts +13 -0
- package/dist/models/FinishTicketTaskRequest.js.map +1 -1
- package/dist/models/FinishTicketTaskResponseBody.d.ts +27 -0
- package/dist/models/FinishTicketTaskResponseBody.js.map +1 -1
- package/dist/models/GetAudioFileDownloadUrlRequest.d.ts +4 -0
- package/dist/models/GetAudioFileDownloadUrlRequest.js.map +1 -1
- package/dist/models/GetAudioFileDownloadUrlResponseBody.d.ts +19 -0
- package/dist/models/GetAudioFileDownloadUrlResponseBody.js.map +1 -1
- package/dist/models/GetAudioFileRequest.d.ts +4 -0
- package/dist/models/GetAudioFileRequest.js.map +1 -1
- package/dist/models/GetAudioFileResponseBody.d.ts +45 -0
- package/dist/models/GetAudioFileResponseBody.js.map +1 -1
- package/dist/models/GetAudioFileUploadParametersRequest.d.ts +4 -0
- package/dist/models/GetAudioFileUploadParametersRequest.js.map +1 -1
- package/dist/models/GetAudioFileUploadParametersResponseBody.d.ts +38 -0
- package/dist/models/GetAudioFileUploadParametersResponseBody.js.map +1 -1
- package/dist/models/GetCallDetailRecordRequest.d.ts +4 -0
- package/dist/models/GetCallDetailRecordRequest.js.map +1 -1
- package/dist/models/GetCallDetailRecordResponseBody.d.ts +202 -0
- package/dist/models/GetCallDetailRecordResponseBody.js.map +1 -1
- package/dist/models/GetCampaignRequest.d.ts +4 -0
- package/dist/models/GetCampaignRequest.js.map +1 -1
- package/dist/models/GetCampaignResponseBody.d.ts +89 -0
- package/dist/models/GetCampaignResponseBody.js.map +1 -1
- package/dist/models/GetCaseFileUploadUrlRequest.d.ts +4 -0
- package/dist/models/GetCaseFileUploadUrlRequest.js.map +1 -1
- package/dist/models/GetCaseFileUploadUrlResponseBody.d.ts +26 -0
- package/dist/models/GetCaseFileUploadUrlResponseBody.js.map +1 -1
- package/dist/models/GetChatMediaUrlRequest.d.ts +6 -1
- package/dist/models/GetChatMediaUrlRequest.js.map +1 -1
- package/dist/models/GetChatMediaUrlResponseBody.d.ts +23 -0
- package/dist/models/GetChatMediaUrlResponseBody.js.map +1 -1
- package/dist/models/GetChatRoutingProfileRequest.d.ts +2 -0
- package/dist/models/GetChatRoutingProfileRequest.js.map +1 -1
- package/dist/models/GetChatRoutingProfileResponseBody.d.ts +54 -0
- package/dist/models/GetChatRoutingProfileResponseBody.js.map +1 -1
- package/dist/models/GetContactFlowRequest.d.ts +6 -0
- package/dist/models/GetContactFlowRequest.js.map +1 -1
- package/dist/models/GetContactFlowResponseBody.d.ts +66 -0
- package/dist/models/GetContactFlowResponseBody.js.map +1 -1
- package/dist/models/GetConversationDetailRequest.d.ts +7 -0
- package/dist/models/GetConversationDetailRequest.js.map +1 -1
- package/dist/models/GetConversationDetailResponseBody.d.ts +50 -0
- package/dist/models/GetConversationDetailResponseBody.js.map +1 -1
- package/dist/models/GetDoNotCallFileUploadParametersRequest.d.ts +4 -0
- package/dist/models/GetDoNotCallFileUploadParametersRequest.js.map +1 -1
- package/dist/models/GetDoNotCallFileUploadParametersResponseBody.d.ts +41 -0
- package/dist/models/GetDoNotCallFileUploadParametersResponseBody.js.map +1 -1
- package/dist/models/GetDocumentUploadParametersRequest.d.ts +7 -0
- package/dist/models/GetDocumentUploadParametersRequest.js.map +1 -1
- package/dist/models/GetDocumentUploadParametersResponseBody.d.ts +40 -1
- package/dist/models/GetDocumentUploadParametersResponseBody.js.map +1 -1
- package/dist/models/GetEarlyMediaRecordingRequest.d.ts +4 -0
- package/dist/models/GetEarlyMediaRecordingRequest.js.map +1 -1
- package/dist/models/GetEarlyMediaRecordingResponseBody.d.ts +27 -1
- package/dist/models/GetEarlyMediaRecordingResponseBody.js.map +1 -1
- package/dist/models/GetHistoricalCallerReportRequest.d.ts +8 -0
- package/dist/models/GetHistoricalCallerReportRequest.js.map +1 -1
- package/dist/models/GetHistoricalCallerReportResponseBody.d.ts +26 -0
- package/dist/models/GetHistoricalCallerReportResponseBody.js.map +1 -1
- package/dist/models/GetHistoricalCampaignReportRequest.d.ts +4 -0
- package/dist/models/GetHistoricalCampaignReportRequest.js.map +1 -1
- package/dist/models/GetHistoricalCampaignReportResponseBody.d.ts +52 -0
- package/dist/models/GetHistoricalCampaignReportResponseBody.js.map +1 -1
- package/dist/models/GetHistoricalInstanceReportRequest.d.ts +15 -0
- package/dist/models/GetHistoricalInstanceReportRequest.js.map +1 -1
- package/dist/models/GetHistoricalInstanceReportResponseBody.d.ts +438 -0
- package/dist/models/GetHistoricalInstanceReportResponseBody.js.map +1 -1
- package/dist/models/GetInstanceRequest.d.ts +2 -0
- package/dist/models/GetInstanceRequest.js.map +1 -1
- package/dist/models/GetInstanceResponseBody.d.ts +156 -0
- package/dist/models/GetInstanceResponseBody.js.map +1 -1
- package/dist/models/GetInstanceTrendingReportRequest.d.ts +15 -0
- package/dist/models/GetInstanceTrendingReportRequest.js.map +1 -1
- package/dist/models/GetInstanceTrendingReportResponseBody.d.ts +76 -0
- package/dist/models/GetInstanceTrendingReportResponseBody.js.map +1 -1
- package/dist/models/GetIvrTrackingSummaryRequest.d.ts +4 -0
- package/dist/models/GetIvrTrackingSummaryRequest.js.map +1 -1
- package/dist/models/GetIvrTrackingSummaryResponseBody.d.ts +19 -0
- package/dist/models/GetIvrTrackingSummaryResponseBody.js.map +1 -1
- package/dist/models/GetLoginDetailsRequest.d.ts +12 -0
- package/dist/models/GetLoginDetailsRequest.js.map +1 -1
- package/dist/models/GetLoginDetailsResponseBody.d.ts +127 -0
- package/dist/models/GetLoginDetailsResponseBody.js.map +1 -1
- package/dist/models/GetMonoRecordingRequest.d.ts +11 -0
- package/dist/models/GetMonoRecordingRequest.js.map +1 -1
- package/dist/models/GetMonoRecordingResponseBody.d.ts +33 -0
- package/dist/models/GetMonoRecordingResponseBody.js.map +1 -1
- package/dist/models/GetMultiChannelRecordingRequest.d.ts +4 -0
- package/dist/models/GetMultiChannelRecordingRequest.js.map +1 -1
- package/dist/models/GetMultiChannelRecordingResponseBody.d.ts +26 -0
- package/dist/models/GetMultiChannelRecordingResponseBody.js.map +1 -1
- package/dist/models/GetNumberLocationRequest.d.ts +4 -0
- package/dist/models/GetNumberLocationRequest.js.map +1 -1
- package/dist/models/GetNumberLocationResponseBody.d.ts +37 -0
- package/dist/models/GetNumberLocationResponseBody.js.map +1 -1
- package/dist/models/GetRealtimeCampaignStatsRequest.d.ts +4 -0
- package/dist/models/GetRealtimeCampaignStatsRequest.js.map +1 -1
- package/dist/models/GetRealtimeCampaignStatsResponseBody.d.ts +69 -0
- package/dist/models/GetRealtimeCampaignStatsResponseBody.js.map +1 -1
- package/dist/models/GetRealtimeInstanceStatesRequest.d.ts +9 -0
- package/dist/models/GetRealtimeInstanceStatesRequest.js.map +1 -1
- package/dist/models/GetRealtimeInstanceStatesResponseBody.d.ts +68 -0
- package/dist/models/GetRealtimeInstanceStatesResponseBody.js.map +1 -1
- package/dist/models/GetSchemaRequest.d.ts +6 -1
- package/dist/models/GetSchemaRequest.js.map +1 -1
- package/dist/models/GetSchemaResponseBody.d.ts +44 -1
- package/dist/models/GetSchemaResponseBody.js.map +1 -1
- package/dist/models/GetSkillGroupRequest.d.ts +4 -0
- package/dist/models/GetSkillGroupRequest.js.map +1 -1
- package/dist/models/GetSkillGroupResponseBody.d.ts +50 -0
- package/dist/models/GetSkillGroupResponseBody.js.map +1 -1
- package/dist/models/GetSummaryTemplateRequest.d.ts +4 -0
- package/dist/models/GetSummaryTemplateRequest.js.map +1 -1
- package/dist/models/GetSummaryTemplateResponseBody.d.ts +121 -0
- package/dist/models/GetSummaryTemplateResponseBody.js.map +1 -1
- package/dist/models/GetTicketRequest.d.ts +4 -0
- package/dist/models/GetTicketRequest.js.map +1 -1
- package/dist/models/GetTicketResponseBody.d.ts +145 -0
- package/dist/models/GetTicketResponseBody.js.map +1 -1
- package/dist/models/GetTicketSummaryReportRequest.d.ts +48 -0
- package/dist/models/GetTicketSummaryReportRequest.js.map +1 -1
- package/dist/models/GetTicketSummaryReportResponseBody.d.ts +29 -0
- package/dist/models/GetTicketSummaryReportResponseBody.js.map +1 -1
- package/dist/models/GetTicketTemplateRequest.d.ts +8 -0
- package/dist/models/GetTicketTemplateRequest.js.map +1 -1
- package/dist/models/GetTicketTemplateResponseBody.d.ts +135 -0
- package/dist/models/GetTicketTemplateResponseBody.js.map +1 -1
- package/dist/models/GetTurnCredentialsRequest.d.ts +5 -0
- package/dist/models/GetTurnCredentialsRequest.js.map +1 -1
- package/dist/models/GetTurnCredentialsResponseBody.d.ts +26 -0
- package/dist/models/GetTurnCredentialsResponseBody.js.map +1 -1
- package/dist/models/GetTurnServerListRequest.d.ts +2 -0
- package/dist/models/GetTurnServerListRequest.js.map +1 -1
- package/dist/models/GetTurnServerListResponseBody.d.ts +65 -0
- package/dist/models/GetTurnServerListResponseBody.js.map +1 -1
- package/dist/models/GetUploadAudioDataParamsRequest.d.ts +5 -0
- package/dist/models/GetUploadAudioDataParamsRequest.js.map +1 -1
- package/dist/models/GetUploadAudioDataParamsResponseBody.d.ts +24 -0
- package/dist/models/GetUploadAudioDataParamsResponseBody.js.map +1 -1
- package/dist/models/GetUserRequest.d.ts +8 -0
- package/dist/models/GetUserRequest.js.map +1 -1
- package/dist/models/GetUserResponseBody.d.ts +84 -0
- package/dist/models/GetUserResponseBody.js.map +1 -1
- package/dist/models/GetVisitorLoginDetailsRequest.d.ts +10 -0
- package/dist/models/GetVisitorLoginDetailsRequest.js.map +1 -1
- package/dist/models/GetVisitorLoginDetailsResponseBody.d.ts +42 -0
- package/dist/models/GetVisitorLoginDetailsResponseBody.js.map +1 -1
- package/dist/models/GetVoicemailRecordingRequest.d.ts +4 -0
- package/dist/models/GetVoicemailRecordingRequest.js.map +1 -1
- package/dist/models/GetVoicemailRecordingResponseBody.d.ts +26 -0
- package/dist/models/GetVoicemailRecordingResponseBody.js.map +1 -1
- package/dist/models/HoldCallRequest.d.ts +19 -0
- package/dist/models/HoldCallRequest.js.map +1 -1
- package/dist/models/HoldCallResponseBody.d.ts +121 -0
- package/dist/models/HoldCallResponseBody.js.map +1 -1
- package/dist/models/ImportAdminsRequest.d.ts +4 -0
- package/dist/models/ImportAdminsRequest.js.map +1 -1
- package/dist/models/ImportAdminsResponseBody.d.ts +35 -0
- package/dist/models/ImportAdminsResponseBody.js.map +1 -1
- package/dist/models/ImportContactFlowRequest.d.ts +7 -0
- package/dist/models/ImportContactFlowRequest.js.map +1 -1
- package/dist/models/ImportContactFlowResponseBody.d.ts +20 -0
- package/dist/models/ImportContactFlowResponseBody.js.map +1 -1
- package/dist/models/ImportCorpNumbersRequest.d.ts +36 -1
- package/dist/models/ImportCorpNumbersRequest.js.map +1 -1
- package/dist/models/ImportCorpNumbersResponseBody.d.ts +16 -0
- package/dist/models/ImportCorpNumbersResponseBody.js.map +1 -1
- package/dist/models/ImportCustomCallTaggingRequest.d.ts +4 -0
- package/dist/models/ImportCustomCallTaggingRequest.js.map +1 -1
- package/dist/models/ImportCustomCallTaggingResponseBody.d.ts +26 -0
- package/dist/models/ImportCustomCallTaggingResponseBody.js.map +1 -1
- package/dist/models/ImportDoNotCallNumbersRequest.d.ts +15 -0
- package/dist/models/ImportDoNotCallNumbersRequest.js.map +1 -1
- package/dist/models/ImportDoNotCallNumbersResponseBody.d.ts +16 -0
- package/dist/models/ImportDoNotCallNumbersResponseBody.js.map +1 -1
- package/dist/models/ImportDocumentsRequest.d.ts +8 -1
- package/dist/models/ImportDocumentsRequest.js.map +1 -1
- package/dist/models/ImportDocumentsResponseBody.d.ts +20 -0
- package/dist/models/ImportDocumentsResponseBody.js.map +1 -1
- package/dist/models/ImportRamUsersRequest.d.ts +11 -0
- package/dist/models/ImportRamUsersRequest.js.map +1 -1
- package/dist/models/ImportRamUsersResponseBody.d.ts +19 -0
- package/dist/models/ImportRamUsersResponseBody.js.map +1 -1
- package/dist/models/InitiateAttendedTransferRequest.d.ts +82 -0
- package/dist/models/InitiateAttendedTransferRequest.js.map +1 -1
- package/dist/models/InitiateAttendedTransferResponseBody.d.ts +130 -0
- package/dist/models/InitiateAttendedTransferResponseBody.js.map +1 -1
- package/dist/models/InterceptCallRequest.d.ts +15 -0
- package/dist/models/InterceptCallRequest.js.map +1 -1
- package/dist/models/InterceptCallResponseBody.d.ts +131 -0
- package/dist/models/InterceptCallResponseBody.js.map +1 -1
- package/dist/models/LaunchAuthenticationRequest.d.ts +24 -0
- package/dist/models/LaunchAuthenticationRequest.js.map +1 -1
- package/dist/models/LaunchAuthenticationResponseBody.d.ts +127 -0
- package/dist/models/LaunchAuthenticationResponseBody.js.map +1 -1
- package/dist/models/LaunchSurveyRequest.d.ts +45 -0
- package/dist/models/LaunchSurveyRequest.js.map +1 -1
- package/dist/models/LaunchSurveyResponseBody.d.ts +138 -0
- package/dist/models/LaunchSurveyResponseBody.js.map +1 -1
- package/dist/models/ListAgentStateLogsRequest.d.ts +10 -0
- package/dist/models/ListAgentStateLogsRequest.js.map +1 -1
- package/dist/models/ListAgentStateLogsResponseBody.d.ts +53 -0
- package/dist/models/ListAgentStateLogsResponseBody.js.map +1 -1
- package/dist/models/ListAgentStatesRequest.d.ts +20 -0
- package/dist/models/ListAgentStatesRequest.js.map +1 -1
- package/dist/models/ListAgentStatesResponseBody.d.ts +67 -0
- package/dist/models/ListAgentStatesResponseBody.js.map +1 -1
- package/dist/models/ListAgentSummaryReportsSinceMidnightRequest.d.ts +16 -0
- package/dist/models/ListAgentSummaryReportsSinceMidnightRequest.js.map +1 -1
- package/dist/models/ListAgentSummaryReportsSinceMidnightResponseBody.d.ts +221 -0
- package/dist/models/ListAgentSummaryReportsSinceMidnightResponseBody.js.map +1 -1
- package/dist/models/ListAttemptsRequest.d.ts +41 -0
- package/dist/models/ListAttemptsRequest.js.map +1 -1
- package/dist/models/ListAttemptsResponseBody.d.ts +93 -0
- package/dist/models/ListAttemptsResponseBody.js.map +1 -1
- package/dist/models/ListAudioFilesRequest.d.ts +23 -0
- package/dist/models/ListAudioFilesRequest.js.map +1 -1
- package/dist/models/ListAudioFilesResponseBody.d.ts +79 -0
- package/dist/models/ListAudioFilesResponseBody.js.map +1 -1
- package/dist/models/ListBlacklistCallTaggingsRequest.d.ts +4 -0
- package/dist/models/ListBlacklistCallTaggingsRequest.js.map +1 -1
- package/dist/models/ListBlacklistCallTaggingsResponseBody.d.ts +26 -0
- package/dist/models/ListBlacklistCallTaggingsResponseBody.js.map +1 -1
- package/dist/models/ListBriefSkillGroupsRequest.d.ts +16 -0
- package/dist/models/ListBriefSkillGroupsRequest.js.map +1 -1
- package/dist/models/ListBriefSkillGroupsResponseBody.d.ts +69 -0
- package/dist/models/ListBriefSkillGroupsResponseBody.js.map +1 -1
- package/dist/models/ListCallDetailRecordsRequest.d.ts +64 -0
- package/dist/models/ListCallDetailRecordsRequest.js.map +1 -1
- package/dist/models/ListCallDetailRecordsResponseBody.d.ts +178 -0
- package/dist/models/ListCallDetailRecordsResponseBody.js.map +1 -1
- package/dist/models/ListCallDetailRecordsV2request.d.ts +215 -1
- package/dist/models/ListCallDetailRecordsV2request.js.map +1 -1
- package/dist/models/ListCallDetailRecordsV2responseBody.d.ts +452 -0
- package/dist/models/ListCallDetailRecordsV2responseBody.js +2 -0
- package/dist/models/ListCallDetailRecordsV2responseBody.js.map +1 -1
- package/dist/models/ListCallSummariesRequest.d.ts +6 -0
- package/dist/models/ListCallSummariesRequest.js.map +1 -1
- package/dist/models/ListCallSummariesResponseBody.d.ts +94 -0
- package/dist/models/ListCallSummariesResponseBody.js.map +1 -1
- package/dist/models/ListCallSummariesShrinkRequest.d.ts +6 -0
- package/dist/models/ListCallSummariesShrinkRequest.js.map +1 -1
- package/dist/models/ListCallTagsRequest.d.ts +6 -0
- package/dist/models/ListCallTagsRequest.js.map +1 -1
- package/dist/models/ListCallTagsResponseBody.d.ts +39 -0
- package/dist/models/ListCallTagsResponseBody.js.map +1 -1
- package/dist/models/ListCampaignTrendingReportRequest.d.ts +10 -0
- package/dist/models/ListCampaignTrendingReportRequest.js.map +1 -1
- package/dist/models/ListCampaignTrendingReportResponseBody.d.ts +97 -0
- package/dist/models/ListCampaignTrendingReportResponseBody.js.map +1 -1
- package/dist/models/ListCampaignsRequest.d.ts +31 -4
- package/dist/models/ListCampaignsRequest.js.map +1 -1
- package/dist/models/ListCampaignsResponseBody.d.ts +108 -0
- package/dist/models/ListCampaignsResponseBody.js.map +1 -1
- package/dist/models/ListCasesRequest.d.ts +27 -0
- package/dist/models/ListCasesRequest.js.map +1 -1
- package/dist/models/ListCasesResponseBody.d.ts +75 -0
- package/dist/models/ListCasesResponseBody.js.map +1 -1
- package/dist/models/ListCategoriesRequest.d.ts +8 -0
- package/dist/models/ListCategoriesRequest.js.map +1 -1
- package/dist/models/ListCategoriesResponseBody.d.ts +27 -0
- package/dist/models/ListCategoriesResponseBody.js.map +1 -1
- package/dist/models/ListCommonTicketFieldsRequest.d.ts +2 -0
- package/dist/models/ListCommonTicketFieldsRequest.js.map +1 -1
- package/dist/models/ListCommonTicketFieldsResponseBody.d.ts +38 -1
- package/dist/models/ListCommonTicketFieldsResponseBody.js.map +1 -1
- package/dist/models/ListConfigItemsRequest.d.ts +6 -0
- package/dist/models/ListConfigItemsRequest.js.map +1 -1
- package/dist/models/ListConfigItemsResponseBody.d.ts +39 -0
- package/dist/models/ListConfigItemsResponseBody.js.map +1 -1
- package/dist/models/ListContactFlowsRequest.d.ts +31 -0
- package/dist/models/ListContactFlowsRequest.js.map +1 -1
- package/dist/models/ListContactFlowsResponseBody.d.ts +78 -0
- package/dist/models/ListContactFlowsResponseBody.js.map +1 -1
- package/dist/models/ListCustomCallTaggingRequest.d.ts +12 -0
- package/dist/models/ListCustomCallTaggingRequest.js.map +1 -1
- package/dist/models/ListCustomCallTaggingResponseBody.d.ts +62 -0
- package/dist/models/ListCustomCallTaggingResponseBody.js.map +1 -1
- package/dist/models/ListDevicesRequest.d.ts +5 -0
- package/dist/models/ListDevicesRequest.js.map +1 -1
- package/dist/models/ListDevicesResponseBody.d.ts +52 -0
- package/dist/models/ListDevicesResponseBody.js.map +1 -1
- package/dist/models/ListDoNotCallNumbersRequest.d.ts +12 -0
- package/dist/models/ListDoNotCallNumbersRequest.js.map +1 -1
- package/dist/models/ListDoNotCallNumbersResponseBody.d.ts +63 -0
- package/dist/models/ListDoNotCallNumbersResponseBody.js.map +1 -1
- package/dist/models/ListDocumentsRequest.d.ts +33 -1
- package/dist/models/ListDocumentsRequest.js.map +1 -1
- package/dist/models/ListDocumentsResponseBody.d.ts +55 -2
- package/dist/models/ListDocumentsResponseBody.js.map +1 -1
- package/dist/models/ListDocumentsShrinkRequest.d.ts +23 -1
- package/dist/models/ListDocumentsShrinkRequest.js.map +1 -1
- package/dist/models/ListFeedbacksRequest.d.ts +6 -0
- package/dist/models/ListFeedbacksRequest.js.map +1 -1
- package/dist/models/ListFeedbacksResponseBody.d.ts +38 -0
- package/dist/models/ListFeedbacksResponseBody.js.map +1 -1
- package/dist/models/ListFlashSmsApplicationsRequest.d.ts +18 -0
- package/dist/models/ListFlashSmsApplicationsRequest.js.map +1 -1
- package/dist/models/ListFlashSmsApplicationsResponseBody.d.ts +56 -0
- package/dist/models/ListFlashSmsApplicationsResponseBody.js.map +1 -1
- package/dist/models/ListFlashSmsSettingsRequest.d.ts +17 -0
- package/dist/models/ListFlashSmsSettingsRequest.js.map +1 -1
- package/dist/models/ListFlashSmsSettingsResponseBody.d.ts +57 -0
- package/dist/models/ListFlashSmsSettingsResponseBody.js.map +1 -1
- package/dist/models/ListFlashSmsSettingsShrinkRequest.d.ts +17 -0
- package/dist/models/ListFlashSmsSettingsShrinkRequest.js.map +1 -1
- package/dist/models/ListFlashSmsTemplatesRequest.d.ts +8 -0
- package/dist/models/ListFlashSmsTemplatesRequest.js.map +1 -1
- package/dist/models/ListFlashSmsTemplatesResponseBody.d.ts +34 -0
- package/dist/models/ListFlashSmsTemplatesResponseBody.js.map +1 -1
- package/dist/models/ListGroupChatMessagesRequest.d.ts +21 -0
- package/dist/models/ListGroupChatMessagesRequest.js.map +1 -1
- package/dist/models/ListGroupChatMessagesResponseBody.d.ts +63 -0
- package/dist/models/ListGroupChatMessagesResponseBody.js.map +1 -1
- package/dist/models/ListHistoricalAgentReportRequest.d.ts +29 -0
- package/dist/models/ListHistoricalAgentReportRequest.js.map +1 -1
- package/dist/models/ListHistoricalAgentReportResponseBody.d.ts +619 -4
- package/dist/models/ListHistoricalAgentReportResponseBody.js.map +1 -1
- package/dist/models/ListHistoricalAgentSkillGroupReportRequest.d.ts +25 -0
- package/dist/models/ListHistoricalAgentSkillGroupReportRequest.js.map +1 -1
- package/dist/models/ListHistoricalAgentSkillGroupReportResponseBody.d.ts +497 -3
- package/dist/models/ListHistoricalAgentSkillGroupReportResponseBody.js.map +1 -1
- package/dist/models/ListHistoricalSkillGroupReportRequest.d.ts +22 -0
- package/dist/models/ListHistoricalSkillGroupReportRequest.js.map +1 -1
- package/dist/models/ListHistoricalSkillGroupReportResponseBody.d.ts +559 -0
- package/dist/models/ListHistoricalSkillGroupReportResponseBody.js.map +1 -1
- package/dist/models/ListInstancesOfUserRequest.d.ts +4 -0
- package/dist/models/ListInstancesOfUserRequest.js.map +1 -1
- package/dist/models/ListInstancesOfUserResponseBody.d.ts +169 -0
- package/dist/models/ListInstancesOfUserResponseBody.js.map +1 -1
- package/dist/models/ListInstancesRequest.d.ts +4 -0
- package/dist/models/ListInstancesRequest.js.map +1 -1
- package/dist/models/ListInstancesResponseBody.d.ts +110 -0
- package/dist/models/ListInstancesResponseBody.js.map +1 -1
- package/dist/models/ListIntervalAgentReportRequest.d.ts +20 -0
- package/dist/models/ListIntervalAgentReportRequest.js.map +1 -1
- package/dist/models/ListIntervalAgentReportResponseBody.d.ts +568 -1
- package/dist/models/ListIntervalAgentReportResponseBody.js.map +1 -1
- package/dist/models/ListIntervalAgentSkillGroupReportRequest.d.ts +15 -0
- package/dist/models/ListIntervalAgentSkillGroupReportRequest.js.map +1 -1
- package/dist/models/ListIntervalAgentSkillGroupReportResponseBody.d.ts +471 -0
- package/dist/models/ListIntervalAgentSkillGroupReportResponseBody.js.map +1 -1
- package/dist/models/ListIntervalInstanceReportRequest.d.ts +11 -0
- package/dist/models/ListIntervalInstanceReportRequest.js.map +1 -1
- package/dist/models/ListIntervalInstanceReportResponseBody.d.ts +391 -0
- package/dist/models/ListIntervalInstanceReportResponseBody.js.map +1 -1
- package/dist/models/ListIntervalSkillGroupReportRequest.d.ts +20 -0
- package/dist/models/ListIntervalSkillGroupReportRequest.js.map +1 -1
- package/dist/models/ListIntervalSkillGroupReportResponseBody.d.ts +510 -0
- package/dist/models/ListIntervalSkillGroupReportResponseBody.js.map +1 -1
- package/dist/models/ListIvrTrackingDetailsRequest.d.ts +8 -0
- package/dist/models/ListIvrTrackingDetailsRequest.js.map +1 -1
- package/dist/models/ListIvrTrackingDetailsResponseBody.d.ts +94 -1
- package/dist/models/ListIvrTrackingDetailsResponseBody.js.map +1 -1
- package/dist/models/ListLegacyAgentEventLogsRequest.d.ts +13 -0
- package/dist/models/ListLegacyAgentEventLogsRequest.js.map +1 -1
- package/dist/models/ListLegacyAgentEventLogsResponseBody.d.ts +106 -0
- package/dist/models/ListLegacyAgentEventLogsResponseBody.js.map +1 -1
- package/dist/models/ListLegacyAgentStatusLogsRequest.d.ts +13 -0
- package/dist/models/ListLegacyAgentStatusLogsRequest.js.map +1 -1
- package/dist/models/ListLegacyAgentStatusLogsResponseBody.d.ts +146 -0
- package/dist/models/ListLegacyAgentStatusLogsResponseBody.js.map +1 -1
- package/dist/models/ListLegacyAppraiseLogsRequest.d.ts +0 -15
- package/dist/models/ListLegacyAppraiseLogsRequest.js.map +1 -1
- package/dist/models/ListLegacyAppraiseLogsResponseBody.d.ts +0 -68
- package/dist/models/ListLegacyAppraiseLogsResponseBody.js.map +1 -1
- package/dist/models/ListLegacyQueueEventLogsRequest.d.ts +13 -0
- package/dist/models/ListLegacyQueueEventLogsRequest.js.map +1 -1
- package/dist/models/ListLegacyQueueEventLogsResponseBody.d.ts +77 -0
- package/dist/models/ListLegacyQueueEventLogsResponseBody.js.map +1 -1
- package/dist/models/ListMonoRecordingsRequest.d.ts +10 -0
- package/dist/models/ListMonoRecordingsRequest.js.map +1 -1
- package/dist/models/ListMonoRecordingsResponseBody.d.ts +51 -0
- package/dist/models/ListMonoRecordingsResponseBody.js.map +1 -1
- package/dist/models/ListMultiChannelRecordingsRequest.d.ts +10 -0
- package/dist/models/ListMultiChannelRecordingsRequest.js.map +1 -1
- package/dist/models/ListMultiChannelRecordingsResponseBody.d.ts +72 -0
- package/dist/models/ListMultiChannelRecordingsResponseBody.js.map +1 -1
- package/dist/models/ListNotificationRecordsRequest.d.ts +4 -0
- package/dist/models/ListNotificationRecordsRequest.js.map +1 -1
- package/dist/models/ListNotificationRecordsResponseBody.d.ts +36 -0
- package/dist/models/ListNotificationRecordsResponseBody.js.map +1 -1
- package/dist/models/ListOutboundNumbersOfUserRequest.d.ts +12 -0
- package/dist/models/ListOutboundNumbersOfUserRequest.js.map +1 -1
- package/dist/models/ListOutboundNumbersOfUserResponseBody.d.ts +50 -0
- package/dist/models/ListOutboundNumbersOfUserResponseBody.js.map +1 -1
- package/dist/models/ListPersonalNumbersOfUserRequest.d.ts +13 -0
- package/dist/models/ListPersonalNumbersOfUserRequest.js.map +1 -1
- package/dist/models/ListPersonalNumbersOfUserResponseBody.d.ts +59 -0
- package/dist/models/ListPersonalNumbersOfUserResponseBody.js.map +1 -1
- package/dist/models/ListPhoneNumbersOfSkillGroupRequest.d.ts +16 -0
- package/dist/models/ListPhoneNumbersOfSkillGroupRequest.js.map +1 -1
- package/dist/models/ListPhoneNumbersOfSkillGroupResponseBody.d.ts +62 -0
- package/dist/models/ListPhoneNumbersOfSkillGroupResponseBody.js.map +1 -1
- package/dist/models/ListPhoneNumbersRequest.d.ts +15 -0
- package/dist/models/ListPhoneNumbersRequest.js.map +1 -1
- package/dist/models/ListPhoneNumbersResponseBody.d.ts +101 -0
- package/dist/models/ListPhoneNumbersResponseBody.js.map +1 -1
- package/dist/models/ListPrivilegesOfUserRequest.d.ts +2 -0
- package/dist/models/ListPrivilegesOfUserRequest.js.map +1 -1
- package/dist/models/ListPrivilegesOfUserResponseBody.d.ts +29 -0
- package/dist/models/ListPrivilegesOfUserResponseBody.js.map +1 -1
- package/dist/models/ListRamUsersRequest.d.ts +9 -0
- package/dist/models/ListRamUsersRequest.js.map +1 -1
- package/dist/models/ListRamUsersResponseBody.d.ts +62 -0
- package/dist/models/ListRamUsersResponseBody.js.map +1 -1
- package/dist/models/ListRealtimeAgentStatesRequest.d.ts +38 -1
- package/dist/models/ListRealtimeAgentStatesRequest.js.map +1 -1
- package/dist/models/ListRealtimeAgentStatesResponseBody.d.ts +100 -1
- package/dist/models/ListRealtimeAgentStatesResponseBody.js.map +1 -1
- package/dist/models/ListRealtimeSkillGroupStatesRequest.d.ts +26 -0
- package/dist/models/ListRealtimeSkillGroupStatesRequest.js.map +1 -1
- package/dist/models/ListRealtimeSkillGroupStatesResponseBody.d.ts +91 -0
- package/dist/models/ListRealtimeSkillGroupStatesResponseBody.js.map +1 -1
- package/dist/models/ListRecentCallDetailRecordsRequest.d.ts +15 -0
- package/dist/models/ListRecentCallDetailRecordsRequest.js.map +1 -1
- package/dist/models/ListRecentCallDetailRecordsResponseBody.d.ts +66 -0
- package/dist/models/ListRecentCallDetailRecordsResponseBody.js.map +1 -1
- package/dist/models/ListRolesRequest.d.ts +2 -0
- package/dist/models/ListRolesRequest.js.map +1 -1
- package/dist/models/ListRolesResponseBody.d.ts +26 -0
- package/dist/models/ListRolesResponseBody.js.map +1 -1
- package/dist/models/ListSkillGroupStatesRequest.d.ts +11 -0
- package/dist/models/ListSkillGroupStatesRequest.js.map +1 -1
- package/dist/models/ListSkillGroupStatesResponseBody.d.ts +99 -0
- package/dist/models/ListSkillGroupStatesResponseBody.js.map +1 -1
- package/dist/models/ListSkillGroupSummaryReportsSinceMidnightRequest.d.ts +11 -0
- package/dist/models/ListSkillGroupSummaryReportsSinceMidnightRequest.js.map +1 -1
- package/dist/models/ListSkillGroupSummaryReportsSinceMidnightResponseBody.d.ts +250 -0
- package/dist/models/ListSkillGroupSummaryReportsSinceMidnightResponseBody.js.map +1 -1
- package/dist/models/ListSkillGroupsRequest.d.ts +20 -0
- package/dist/models/ListSkillGroupsRequest.js.map +1 -1
- package/dist/models/ListSkillGroupsResponseBody.d.ts +69 -0
- package/dist/models/ListSkillGroupsResponseBody.js.map +1 -1
- package/dist/models/ListSkillLevelsOfUserRequest.d.ts +15 -0
- package/dist/models/ListSkillLevelsOfUserRequest.js.map +1 -1
- package/dist/models/ListSkillLevelsOfUserResponseBody.d.ts +49 -0
- package/dist/models/ListSkillLevelsOfUserResponseBody.js.map +1 -1
- package/dist/models/ListSmsMetadataRequest.d.ts +17 -0
- package/dist/models/ListSmsMetadataRequest.js.map +1 -1
- package/dist/models/ListSmsMetadataResponseBody.d.ts +73 -0
- package/dist/models/ListSmsMetadataResponseBody.js.map +1 -1
- package/dist/models/ListTicketTasksRequest.d.ts +5 -0
- package/dist/models/ListTicketTasksRequest.js.map +1 -1
- package/dist/models/ListTicketTasksResponseBody.d.ts +76 -0
- package/dist/models/ListTicketTasksResponseBody.js.map +1 -1
- package/dist/models/ListTicketTemplatesRequest.d.ts +25 -0
- package/dist/models/ListTicketTemplatesRequest.js.map +1 -1
- package/dist/models/ListTicketTemplatesResponseBody.d.ts +154 -0
- package/dist/models/ListTicketTemplatesResponseBody.js.map +1 -1
- package/dist/models/ListTicketsRequest.d.ts +46 -0
- package/dist/models/ListTicketsRequest.js.map +1 -1
- package/dist/models/ListTicketsResponseBody.d.ts +124 -0
- package/dist/models/ListTicketsResponseBody.js.map +1 -1
- package/dist/models/ListUnassignedNumbersRequest.d.ts +7 -0
- package/dist/models/ListUnassignedNumbersRequest.js.map +1 -1
- package/dist/models/ListUnassignedNumbersResponseBody.d.ts +50 -0
- package/dist/models/ListUnassignedNumbersResponseBody.js.map +1 -1
- package/dist/models/ListUserLevelsOfSkillGroupRequest.d.ts +17 -0
- package/dist/models/ListUserLevelsOfSkillGroupRequest.js.map +1 -1
- package/dist/models/ListUserLevelsOfSkillGroupResponseBody.d.ts +68 -0
- package/dist/models/ListUserLevelsOfSkillGroupResponseBody.js.map +1 -1
- package/dist/models/ListUsersRequest.d.ts +16 -0
- package/dist/models/ListUsersRequest.js.map +1 -1
- package/dist/models/ListUsersResponseBody.d.ts +131 -1
- package/dist/models/ListUsersResponseBody.js.map +1 -1
- package/dist/models/ListVisitorChatMessagesRequest.d.ts +33 -0
- package/dist/models/ListVisitorChatMessagesRequest.js.map +1 -1
- package/dist/models/ListVisitorChatMessagesResponseBody.d.ts +62 -1
- package/dist/models/ListVisitorChatMessagesResponseBody.js.map +1 -1
- package/dist/models/ListVoicemailsRequest.d.ts +21 -0
- package/dist/models/ListVoicemailsRequest.js.map +1 -1
- package/dist/models/ListVoicemailsResponseBody.d.ts +68 -0
- package/dist/models/ListVoicemailsResponseBody.js.map +1 -1
- package/dist/models/ListWaitingChatsRequest.d.ts +5 -0
- package/dist/models/ListWaitingChatsRequest.js.map +1 -1
- package/dist/models/ListWaitingChatsResponseBody.d.ts +94 -0
- package/dist/models/ListWaitingChatsResponseBody.js.map +1 -1
- package/dist/models/MakeCallRequest.d.ts +36 -0
- package/dist/models/MakeCallRequest.js.map +1 -1
- package/dist/models/MakeCallResponseBody.d.ts +137 -0
- package/dist/models/MakeCallResponseBody.js.map +1 -1
- package/dist/models/ModifyAudioFileRequest.d.ts +20 -0
- package/dist/models/ModifyAudioFileRequest.js.map +1 -1
- package/dist/models/ModifyAudioFileResponseBody.d.ts +23 -0
- package/dist/models/ModifyAudioFileResponseBody.js.map +1 -1
- package/dist/models/ModifyCampaignNumbersRequest.d.ts +11 -0
- package/dist/models/ModifyCampaignNumbersRequest.js.map +1 -1
- package/dist/models/ModifyCampaignNumbersResponseBody.d.ts +27 -0
- package/dist/models/ModifyCampaignNumbersResponseBody.js.map +1 -1
- package/dist/models/ModifyCampaignNumbersShrinkRequest.d.ts +11 -0
- package/dist/models/ModifyCampaignNumbersShrinkRequest.js.map +1 -1
- package/dist/models/ModifyCustomCallTaggingRequest.d.ts +14 -0
- package/dist/models/ModifyCustomCallTaggingRequest.js.map +1 -1
- package/dist/models/ModifyCustomCallTaggingResponseBody.d.ts +16 -0
- package/dist/models/ModifyCustomCallTaggingResponseBody.js.map +1 -1
- package/dist/models/ModifyInstanceRequest.d.ts +9 -0
- package/dist/models/ModifyInstanceRequest.js.map +1 -1
- package/dist/models/ModifyInstanceResponseBody.d.ts +23 -0
- package/dist/models/ModifyInstanceResponseBody.js.map +1 -1
- package/dist/models/ModifyPhoneNumberRequest.d.ts +9 -0
- package/dist/models/ModifyPhoneNumberRequest.js.map +1 -1
- package/dist/models/ModifyPhoneNumberResponseBody.d.ts +16 -0
- package/dist/models/ModifyPhoneNumberResponseBody.js.map +1 -1
- package/dist/models/ModifySkillGroupRequest.d.ts +18 -0
- package/dist/models/ModifySkillGroupRequest.js.map +1 -1
- package/dist/models/ModifySkillGroupResponseBody.d.ts +16 -0
- package/dist/models/ModifySkillGroupResponseBody.js.map +1 -1
- package/dist/models/ModifySkillLevelsOfUserRequest.d.ts +6 -0
- package/dist/models/ModifySkillLevelsOfUserRequest.js.map +1 -1
- package/dist/models/ModifySkillLevelsOfUserResponseBody.d.ts +23 -0
- package/dist/models/ModifySkillLevelsOfUserResponseBody.js.map +1 -1
- package/dist/models/ModifyUserLevelsOfSkillGroupRequest.d.ts +6 -0
- package/dist/models/ModifyUserLevelsOfSkillGroupRequest.js.map +1 -1
- package/dist/models/ModifyUserLevelsOfSkillGroupResponseBody.d.ts +23 -0
- package/dist/models/ModifyUserLevelsOfSkillGroupResponseBody.js.map +1 -1
- package/dist/models/ModifyUserRequest.d.ts +43 -0
- package/dist/models/ModifyUserRequest.js.map +1 -1
- package/dist/models/ModifyUserResponseBody.d.ts +27 -0
- package/dist/models/ModifyUserResponseBody.js.map +1 -1
- package/dist/models/MonitorCallRequest.d.ts +13 -0
- package/dist/models/MonitorCallRequest.js.map +1 -1
- package/dist/models/MonitorCallResponseBody.d.ts +127 -0
- package/dist/models/MonitorCallResponseBody.js.map +1 -1
- package/dist/models/MuteCallRequest.d.ts +13 -0
- package/dist/models/MuteCallRequest.js.map +1 -1
- package/dist/models/MuteCallResponseBody.d.ts +140 -1
- package/dist/models/MuteCallResponseBody.js.map +1 -1
- package/dist/models/PauseCampaignRequest.d.ts +4 -0
- package/dist/models/PauseCampaignRequest.js.map +1 -1
- package/dist/models/PauseCampaignResponseBody.d.ts +16 -0
- package/dist/models/PauseCampaignResponseBody.js.map +1 -1
- package/dist/models/PickOutboundNumbersRequest.d.ts +9 -0
- package/dist/models/PickOutboundNumbersRequest.js.map +1 -1
- package/dist/models/PickOutboundNumbersResponseBody.d.ts +62 -0
- package/dist/models/PickOutboundNumbersResponseBody.js.map +1 -1
- package/dist/models/PollUserStatusRequest.d.ts +8 -0
- package/dist/models/PollUserStatusRequest.js.map +1 -1
- package/dist/models/PollUserStatusResponseBody.d.ts +272 -0
- package/dist/models/PollUserStatusResponseBody.js.map +1 -1
- package/dist/models/ProcessCustomImcallbackRequest.d.ts +38 -0
- package/dist/models/ProcessCustomImcallbackRequest.js.map +1 -1
- package/dist/models/ProcessCustomImcallbackResponseBody.d.ts +30 -0
- package/dist/models/ProcessCustomImcallbackResponseBody.js.map +1 -1
- package/dist/models/PublishContactFlowRequest.d.ts +6 -0
- package/dist/models/PublishContactFlowRequest.js.map +1 -1
- package/dist/models/PublishContactFlowResponseBody.d.ts +16 -0
- package/dist/models/PublishContactFlowResponseBody.js.map +1 -1
- package/dist/models/ReadyForServiceRequest.d.ts +11 -0
- package/dist/models/ReadyForServiceRequest.js.map +1 -1
- package/dist/models/ReadyForServiceResponseBody.d.ts +55 -0
- package/dist/models/ReadyForServiceResponseBody.js.map +1 -1
- package/dist/models/RedialCallRequest.d.ts +27 -0
- package/dist/models/RedialCallRequest.js.map +1 -1
- package/dist/models/RedialCallResponseBody.d.ts +161 -0
- package/dist/models/RedialCallResponseBody.js.map +1 -1
- package/dist/models/RegisterDeviceRequest.d.ts +9 -0
- package/dist/models/RegisterDeviceRequest.js.map +1 -1
- package/dist/models/RegisterDeviceResponseBody.d.ts +16 -0
- package/dist/models/RegisterDeviceResponseBody.js.map +1 -1
- package/dist/models/RegisterDevicesRequest.d.ts +9 -0
- package/dist/models/RegisterDevicesRequest.js.map +1 -1
- package/dist/models/RegisterDevicesResponseBody.d.ts +16 -0
- package/dist/models/RegisterDevicesResponseBody.js.map +1 -1
- package/dist/models/RejectChatRequest.d.ts +4 -0
- package/dist/models/RejectChatRequest.js.map +1 -1
- package/dist/models/RejectChatResponseBody.d.ts +16 -0
- package/dist/models/RejectChatResponseBody.js.map +1 -1
- package/dist/models/RejectTicketRequest.d.ts +12 -0
- package/dist/models/RejectTicketRequest.js.map +1 -1
- package/dist/models/RejectTicketResponseBody.d.ts +27 -0
- package/dist/models/RejectTicketResponseBody.js.map +1 -1
- package/dist/models/ReleaseCallRequest.d.ts +13 -0
- package/dist/models/ReleaseCallRequest.js.map +1 -1
- package/dist/models/ReleaseCallResponseBody.d.ts +116 -0
- package/dist/models/ReleaseCallResponseBody.js.map +1 -1
- package/dist/models/ReleaseChatRequest.d.ts +17 -0
- package/dist/models/ReleaseChatRequest.js.map +1 -1
- package/dist/models/ReleaseChatResponseBody.d.ts +16 -0
- package/dist/models/ReleaseChatResponseBody.js.map +1 -1
- package/dist/models/RemoveBlacklistCallTaggingRequest.d.ts +7 -0
- package/dist/models/RemoveBlacklistCallTaggingRequest.js.map +1 -1
- package/dist/models/RemoveBlacklistCallTaggingResponseBody.d.ts +14 -1
- package/dist/models/RemoveBlacklistCallTaggingResponseBody.js.map +1 -1
- package/dist/models/RemoveDoNotCallNumbersRequest.d.ts +5 -0
- package/dist/models/RemoveDoNotCallNumbersRequest.js.map +1 -1
- package/dist/models/RemoveDoNotCallNumbersResponseBody.d.ts +27 -0
- package/dist/models/RemoveDoNotCallNumbersResponseBody.js.map +1 -1
- package/dist/models/RemovePersonalNumbersFromUserRequest.d.ts +6 -0
- package/dist/models/RemovePersonalNumbersFromUserRequest.js.map +1 -1
- package/dist/models/RemovePersonalNumbersFromUserResponseBody.d.ts +16 -0
- package/dist/models/RemovePersonalNumbersFromUserResponseBody.js.map +1 -1
- package/dist/models/RemovePhoneNumberFromSkillGroupsRequest.d.ts +6 -0
- package/dist/models/RemovePhoneNumberFromSkillGroupsRequest.js.map +1 -1
- package/dist/models/RemovePhoneNumberFromSkillGroupsResponseBody.d.ts +16 -0
- package/dist/models/RemovePhoneNumberFromSkillGroupsResponseBody.js.map +1 -1
- package/dist/models/RemovePhoneNumbersFromSkillGroupRequest.d.ts +6 -0
- package/dist/models/RemovePhoneNumbersFromSkillGroupRequest.js.map +1 -1
- package/dist/models/RemovePhoneNumbersFromSkillGroupResponseBody.d.ts +16 -0
- package/dist/models/RemovePhoneNumbersFromSkillGroupResponseBody.js.map +1 -1
- package/dist/models/RemovePhoneNumbersRequest.d.ts +7 -0
- package/dist/models/RemovePhoneNumbersRequest.js.map +1 -1
- package/dist/models/RemovePhoneNumbersResponseBody.d.ts +23 -0
- package/dist/models/RemovePhoneNumbersResponseBody.js.map +1 -1
- package/dist/models/RemoveSkillGroupsFromUserRequest.d.ts +6 -0
- package/dist/models/RemoveSkillGroupsFromUserRequest.js.map +1 -1
- package/dist/models/RemoveSkillGroupsFromUserResponseBody.d.ts +23 -0
- package/dist/models/RemoveSkillGroupsFromUserResponseBody.js.map +1 -1
- package/dist/models/RemoveUsersFromSkillGroupRequest.d.ts +6 -0
- package/dist/models/RemoveUsersFromSkillGroupRequest.js.map +1 -1
- package/dist/models/RemoveUsersFromSkillGroupResponseBody.d.ts +16 -0
- package/dist/models/RemoveUsersFromSkillGroupResponseBody.js.map +1 -1
- package/dist/models/RemoveUsersRequest.d.ts +26 -0
- package/dist/models/RemoveUsersRequest.js.map +1 -1
- package/dist/models/RemoveUsersResponseBody.d.ts +20 -0
- package/dist/models/RemoveUsersResponseBody.js.map +1 -1
- package/dist/models/ResetAgentStateRequest.d.ts +8 -0
- package/dist/models/ResetAgentStateRequest.js.map +1 -1
- package/dist/models/ResetAgentStateResponseBody.d.ts +59 -0
- package/dist/models/ResetAgentStateResponseBody.js.map +1 -1
- package/dist/models/ResetUserPasswordRequest.d.ts +6 -0
- package/dist/models/ResetUserPasswordRequest.js.map +1 -1
- package/dist/models/ResetUserPasswordResponseBody.d.ts +16 -0
- package/dist/models/ResetUserPasswordResponseBody.js.map +1 -1
- package/dist/models/RestoreArchivedRecordingsRequest.d.ts +5 -0
- package/dist/models/RestoreArchivedRecordingsRequest.js.map +1 -1
- package/dist/models/RestoreArchivedRecordingsResponseBody.d.ts +28 -0
- package/dist/models/RestoreArchivedRecordingsResponseBody.js.map +1 -1
- package/dist/models/ResubmitTicketRequest.d.ts +11 -0
- package/dist/models/ResubmitTicketRequest.js.map +1 -1
- package/dist/models/ResubmitTicketResponseBody.d.ts +27 -0
- package/dist/models/ResubmitTicketResponseBody.js.map +1 -1
- package/dist/models/ResumeCampaignRequest.d.ts +4 -0
- package/dist/models/ResumeCampaignRequest.js.map +1 -1
- package/dist/models/ResumeCampaignResponseBody.d.ts +16 -0
- package/dist/models/ResumeCampaignResponseBody.js.map +1 -1
- package/dist/models/RetrieveCallRequest.d.ts +12 -0
- package/dist/models/RetrieveCallRequest.js.map +1 -1
- package/dist/models/RetrieveCallResponseBody.d.ts +121 -0
- package/dist/models/RetrieveCallResponseBody.js.map +1 -1
- package/dist/models/SaveDocumentRequest.d.ts +10 -0
- package/dist/models/SaveDocumentRequest.js.map +1 -1
- package/dist/models/SaveDocumentResponseBody.d.ts +23 -0
- package/dist/models/SaveDocumentResponseBody.js.map +1 -1
- package/dist/models/SaveRtcstatsV2request.d.ts +15 -0
- package/dist/models/SaveRtcstatsV2request.js.map +1 -1
- package/dist/models/SaveRtcstatsV2responseBody.d.ts +25 -0
- package/dist/models/SaveRtcstatsV2responseBody.js.map +1 -1
- package/dist/models/SaveTerminalLogRequest.d.ts +19 -0
- package/dist/models/SaveTerminalLogRequest.js.map +1 -1
- package/dist/models/SaveTerminalLogResponseBody.d.ts +22 -0
- package/dist/models/SaveTerminalLogResponseBody.js.map +1 -1
- package/dist/models/SaveWebRtcInfoRequest.d.ts +10 -0
- package/dist/models/SaveWebRtcInfoRequest.js.map +1 -1
- package/dist/models/SaveWebRtcInfoResponseBody.d.ts +25 -0
- package/dist/models/SaveWebRtcInfoResponseBody.js.map +1 -1
- package/dist/models/SaveWebRtcstatsRequest.d.ts +15 -0
- package/dist/models/SaveWebRtcstatsRequest.js.map +1 -1
- package/dist/models/SaveWebRtcstatsResponseBody.d.ts +25 -0
- package/dist/models/SaveWebRtcstatsResponseBody.js.map +1 -1
- package/dist/models/SendDtmfSignalingRequest.d.ts +14 -0
- package/dist/models/SendDtmfSignalingRequest.js.map +1 -1
- package/dist/models/SendDtmfSignalingResponseBody.d.ts +135 -0
- package/dist/models/SendDtmfSignalingResponseBody.js.map +1 -1
- package/dist/models/SignInGroupRequest.d.ts +24 -1
- package/dist/models/SignInGroupRequest.js.map +1 -1
- package/dist/models/SignInGroupResponseBody.d.ts +66 -0
- package/dist/models/SignInGroupResponseBody.js.map +1 -1
- package/dist/models/SignOutGroupRequest.d.ts +8 -0
- package/dist/models/SignOutGroupRequest.js.map +1 -1
- package/dist/models/SignOutGroupResponseBody.d.ts +64 -0
- package/dist/models/SignOutGroupResponseBody.js.map +1 -1
- package/dist/models/StartBack2backCallRequest.d.ts +21 -0
- package/dist/models/StartBack2backCallRequest.js.map +1 -1
- package/dist/models/StartBack2backCallResponseBody.d.ts +140 -0
- package/dist/models/StartBack2backCallResponseBody.js.map +1 -1
- package/dist/models/StartChatRequest.d.ts +31 -0
- package/dist/models/StartChatRequest.js.map +1 -1
- package/dist/models/StartChatResponseBody.d.ts +26 -0
- package/dist/models/StartChatResponseBody.js.map +1 -1
- package/dist/models/StartChatShrinkRequest.d.ts +11 -0
- package/dist/models/StartChatShrinkRequest.js.map +1 -1
- package/dist/models/StartConferenceRequest.d.ts +17 -0
- package/dist/models/StartConferenceRequest.js.map +1 -1
- package/dist/models/StartConferenceResponseBody.d.ts +124 -0
- package/dist/models/StartConferenceResponseBody.js.map +1 -1
- package/dist/models/StartEditContactFlowRequest.d.ts +4 -0
- package/dist/models/StartEditContactFlowRequest.js.map +1 -1
- package/dist/models/StartEditContactFlowResponseBody.d.ts +19 -0
- package/dist/models/StartEditContactFlowResponseBody.js.map +1 -1
- package/dist/models/StartPredictiveCallRequest.d.ts +31 -0
- package/dist/models/StartPredictiveCallRequest.js.map +1 -1
- package/dist/models/StartPredictiveCallResponseBody.d.ts +132 -0
- package/dist/models/StartPredictiveCallResponseBody.js.map +1 -1
- package/dist/models/StartPrivacyCallRequest.d.ts +8 -0
- package/dist/models/StartPrivacyCallRequest.js.map +1 -1
- package/dist/models/StartPrivacyCallResponseBody.d.ts +23 -0
- package/dist/models/StartPrivacyCallResponseBody.js.map +1 -1
- package/dist/models/SubmitCampaignRequest.d.ts +4 -0
- package/dist/models/SubmitCampaignRequest.js.map +1 -1
- package/dist/models/SubmitCampaignResponseBody.d.ts +16 -0
- package/dist/models/SubmitCampaignResponseBody.js.map +1 -1
- package/dist/models/SwitchToConferenceRequest.d.ts +10 -0
- package/dist/models/SwitchToConferenceRequest.js.map +1 -1
- package/dist/models/SwitchToConferenceResponseBody.d.ts +127 -0
- package/dist/models/SwitchToConferenceResponseBody.js.map +1 -1
- package/dist/models/TakeBreakRequest.d.ts +10 -0
- package/dist/models/TakeBreakRequest.js.map +1 -1
- package/dist/models/TakeBreakResponseBody.d.ts +68 -0
- package/dist/models/TakeBreakResponseBody.js.map +1 -1
- package/dist/models/TerminateTicketRequest.d.ts +12 -0
- package/dist/models/TerminateTicketRequest.js.map +1 -1
- package/dist/models/TerminateTicketResponseBody.d.ts +27 -0
- package/dist/models/TerminateTicketResponseBody.js.map +1 -1
- package/dist/models/TransferTicketTaskRequest.d.ts +17 -0
- package/dist/models/TransferTicketTaskRequest.js.map +1 -1
- package/dist/models/TransferTicketTaskResponseBody.d.ts +27 -0
- package/dist/models/TransferTicketTaskResponseBody.js.map +1 -1
- package/dist/models/UnmuteCallRequest.d.ts +14 -0
- package/dist/models/UnmuteCallRequest.js.map +1 -1
- package/dist/models/UnmuteCallResponseBody.d.ts +124 -0
- package/dist/models/UnmuteCallResponseBody.js.map +1 -1
- package/dist/models/UnregisterDeviceRequest.d.ts +5 -0
- package/dist/models/UnregisterDeviceRequest.js.map +1 -1
- package/dist/models/UnregisterDeviceResponseBody.d.ts +16 -0
- package/dist/models/UnregisterDeviceResponseBody.js.map +1 -1
- package/dist/models/UpdateCallSummaryRequest.d.ts +11 -0
- package/dist/models/UpdateCallSummaryRequest.js.map +1 -1
- package/dist/models/UpdateCallSummaryResponseBody.d.ts +27 -0
- package/dist/models/UpdateCallSummaryResponseBody.js.map +1 -1
- package/dist/models/UpdateCampaignRequest.d.ts +39 -0
- package/dist/models/UpdateCampaignRequest.js.map +1 -1
- package/dist/models/UpdateCampaignResponseBody.d.ts +16 -0
- package/dist/models/UpdateCampaignResponseBody.js.map +1 -1
- package/dist/models/UpdateChatRoutingProfileRequest.d.ts +4 -0
- package/dist/models/UpdateChatRoutingProfileRequest.js.map +1 -1
- package/dist/models/UpdateChatRoutingProfileResponseBody.d.ts +20 -0
- package/dist/models/UpdateChatRoutingProfileResponseBody.js.map +1 -1
- package/dist/models/UpdateConfigItemsRequest.d.ts +8 -0
- package/dist/models/UpdateConfigItemsRequest.js.map +1 -1
- package/dist/models/UpdateConfigItemsResponseBody.d.ts +16 -0
- package/dist/models/UpdateConfigItemsResponseBody.js.map +1 -1
- package/dist/models/UpdateSchemaPropertyRequest.d.ts +66 -0
- package/dist/models/UpdateSchemaPropertyRequest.js.map +1 -1
- package/dist/models/UpdateSchemaPropertyResponseBody.d.ts +20 -0
- package/dist/models/UpdateSchemaPropertyResponseBody.js.map +1 -1
- package/dist/models/UpdateSchemaPropertyShrinkRequest.d.ts +9 -0
- package/dist/models/UpdateSchemaPropertyShrinkRequest.js.map +1 -1
- package/dist/models/UpdateSubscriptionRequest.d.ts +37 -0
- package/dist/models/UpdateSubscriptionRequest.js.map +1 -1
- package/dist/models/UpdateSubscriptionResponseBody.d.ts +68 -0
- package/dist/models/UpdateSubscriptionResponseBody.js.map +1 -1
- package/dist/models/UpdateTicketRequest.d.ts +21 -0
- package/dist/models/UpdateTicketRequest.js.map +1 -1
- package/dist/models/UpdateTicketResponseBody.d.ts +27 -0
- package/dist/models/UpdateTicketResponseBody.js.map +1 -1
- package/dist/models/WithdrawTicketRequest.d.ts +9 -0
- package/dist/models/WithdrawTicketRequest.js.map +1 -1
- package/dist/models/WithdrawTicketResponseBody.d.ts +27 -0
- package/dist/models/WithdrawTicketResponseBody.js.map +1 -1
- package/dist/models/model.d.ts +3 -0
- package/dist/models/model.js +21 -15
- package/dist/models/model.js.map +1 -1
- package/package.json +2 -2
- package/src/client.ts +640 -382
- package/src/models/AbortCampaignRequest.ts +4 -0
- package/src/models/AbortCampaignResponseBody.ts +16 -0
- package/src/models/AcceptChatRequest.ts +4 -0
- package/src/models/AcceptChatResponseBody.ts +16 -0
- package/src/models/AddBlacklistCallTaggingRequest.ts +7 -0
- package/src/models/AddBlacklistCallTaggingResponseBody.ts +14 -1
- package/src/models/AddCasesRequest.ts +35 -0
- package/src/models/AddCasesResponseBody.ts +16 -0
- package/src/models/AddCasesShrinkRequest.ts +8 -0
- package/src/models/AddFeedbackRequest.ts +28 -0
- package/src/models/AddFeedbackResponseBody.ts +16 -0
- package/src/models/AddNumbersToSkillGroupRequest.ts +14 -0
- package/src/models/AddNumbersToSkillGroupResponseBody.ts +16 -0
- package/src/models/AddPersonalNumbersToUserRequest.ts +6 -0
- package/src/models/AddPersonalNumbersToUserResponseBody.ts +20 -0
- package/src/models/AddPhoneNumberToSkillGroupsRequest.ts +6 -0
- package/src/models/AddPhoneNumberToSkillGroupsResponseBody.ts +16 -0
- package/src/models/AddPhoneNumbersRequest.ts +13 -0
- package/src/models/AddPhoneNumbersResponseBody.ts +20 -0
- package/src/models/AddSchemaPropertyRequest.ts +66 -0
- package/src/models/AddSchemaPropertyResponseBody.ts +20 -0
- package/src/models/AddSchemaPropertyShrinkRequest.ts +9 -0
- package/src/models/AddSkillGroupsToUserRequest.ts +6 -0
- package/src/models/AddSkillGroupsToUserResponseBody.ts +16 -0
- package/src/models/AddTicketTaskRequest.ts +20 -0
- package/src/models/AddTicketTaskResponseBody.ts +27 -0
- package/src/models/AddUsersToSkillGroupRequest.ts +6 -0
- package/src/models/AddUsersToSkillGroupResponseBody.ts +16 -0
- package/src/models/AnalyzeConversationRequest.ts +36 -0
- package/src/models/AnalyzeConversationResponseBody.ts +26 -0
- package/src/models/AnswerCallRequest.ts +10 -0
- package/src/models/AnswerCallResponseBody.ts +138 -0
- package/src/models/AppendCasesRequest.ts +33 -0
- package/src/models/AppendCasesResponseBody.ts +16 -0
- package/src/models/AppendCasesShrinkRequest.ts +8 -0
- package/src/models/AssignUsersRequest.ts +11 -0
- package/src/models/AssignUsersResponseBody.ts +22 -0
- package/src/models/BargeInCallRequest.ts +15 -0
- package/src/models/BargeInCallResponseBody.ts +127 -0
- package/src/models/BlindTransferRequest.ts +92 -0
- package/src/models/BlindTransferResponseBody.ts +124 -0
- package/src/models/CancelAttendedTransferRequest.ts +10 -0
- package/src/models/CancelAttendedTransferResponseBody.ts +127 -0
- package/src/models/ChangeVisibilityRequest.ts +8 -0
- package/src/models/ChangeVisibilityResponseBody.ts +55 -0
- package/src/models/ChangeWorkModeRequest.ts +16 -0
- package/src/models/ChangeWorkModeResponseBody.ts +59 -0
- package/src/models/CheckBusinessHoursRequest.ts +41 -0
- package/src/models/CheckBusinessHoursResponse.ts +40 -0
- package/src/models/CheckBusinessHoursResponseBody.ts +59 -0
- package/src/models/ClaimCallRequest.ts +16 -0
- package/src/models/ClaimCallResponseBody.ts +116 -0
- package/src/models/ClaimChatRequest.ts +6 -0
- package/src/models/ClaimChatResponseBody.ts +132 -0
- package/src/models/CoachCallRequest.ts +15 -0
- package/src/models/CoachCallResponseBody.ts +130 -0
- package/src/models/CommitContactFlowRequest.ts +13 -0
- package/src/models/CommitContactFlowResponseBody.ts +16 -0
- package/src/models/CompleteAttendedTransferRequest.ts +10 -0
- package/src/models/CompleteAttendedTransferResponseBody.ts +130 -0
- package/src/models/CreateAudioFileRequest.ts +18 -0
- package/src/models/CreateAudioFileResponseBody.ts +19 -0
- package/src/models/CreateCallSummaryRequest.ts +15 -0
- package/src/models/CreateCallSummaryResponseBody.ts +23 -0
- package/src/models/CreateCallTagsRequest.ts +4 -0
- package/src/models/CreateCallTagsResponseBody.ts +26 -0
- package/src/models/CreateCampaignRequest.ts +73 -0
- package/src/models/CreateCampaignResponseBody.ts +19 -0
- package/src/models/CreateCampaignShrinkRequest.ts +60 -0
- package/src/models/CreateChatMediaUrlRequest.ts +6 -1
- package/src/models/CreateChatMediaUrlResponseBody.ts +30 -0
- package/src/models/CreateContactFlowRequest.ts +19 -0
- package/src/models/CreateContactFlowResponseBody.ts +19 -0
- package/src/models/CreateCustomCallTaggingRequest.ts +7 -0
- package/src/models/CreateCustomCallTaggingResponseBody.ts +26 -0
- package/src/models/CreateInstanceRequest.ts +19 -0
- package/src/models/CreateInstanceResponseBody.ts +19 -0
- package/src/models/CreateSchemaRequest.ts +70 -1
- package/src/models/CreateSchemaResponseBody.ts +23 -0
- package/src/models/CreateSchemaShrinkRequest.ts +13 -1
- package/src/models/CreateSkillGroupRequest.ts +23 -0
- package/src/models/CreateSkillGroupResponseBody.ts +43 -0
- package/src/models/CreateTicketRequest.ts +28 -0
- package/src/models/CreateTicketResponseBody.ts +19 -0
- package/src/models/CreateUserRequest.ts +49 -0
- package/src/models/CreateUserResponseBody.ts +63 -0
- package/src/models/DataPropertiesValue.ts +71 -0
- package/src/models/DataSchemaPropertiesValue.ts +67 -0
- package/src/models/DeleteAudioFileRequest.ts +4 -0
- package/src/models/DeleteAudioFileResponseBody.ts +23 -0
- package/src/models/DeleteCallTagRequest.ts +4 -0
- package/src/models/DeleteCallTagResponseBody.ts +16 -0
- package/src/models/DeleteContactFlowRequest.ts +4 -0
- package/src/models/DeleteContactFlowResponseBody.ts +16 -0
- package/src/models/DeleteCustomCallTaggingRequest.ts +4 -0
- package/src/models/DeleteCustomCallTaggingResponseBody.ts +16 -0
- package/src/models/DeleteDocumentRequest.ts +8 -1
- package/src/models/DeleteDocumentResponseBody.ts +20 -0
- package/src/models/DeleteDocumentsRequest.ts +10 -1
- package/src/models/DeleteDocumentsResponseBody.ts +20 -0
- package/src/models/DeleteDocumentsShrinkRequest.ts +10 -1
- package/src/models/DeleteInstanceRequest.ts +2 -0
- package/src/models/DeleteInstanceResponseBody.ts +23 -0
- package/src/models/DeleteSchemaPropertyRequest.ts +8 -1
- package/src/models/DeleteSchemaPropertyResponseBody.ts +16 -0
- package/src/models/DeleteSchemaRequest.ts +6 -1
- package/src/models/DeleteSchemaResponseBody.ts +20 -0
- package/src/models/DeleteSkillGroupRequest.ts +7 -0
- package/src/models/DeleteSkillGroupResponseBody.ts +16 -0
- package/src/models/DeleteTicketRequest.ts +5 -0
- package/src/models/DeleteTicketResponseBody.ts +27 -0
- package/src/models/DeleteTicketTemplateRequest.ts +6 -0
- package/src/models/DeleteTicketTemplateResponseBody.ts +27 -0
- package/src/models/DisableSchemaPropertyRequest.ts +8 -1
- package/src/models/DisableSchemaPropertyResponseBody.ts +16 -0
- package/src/models/DisableTicketTemplateRequest.ts +5 -0
- package/src/models/DisableTicketTemplateResponseBody.ts +27 -0
- package/src/models/DiscardEditingContactFlowRequest.ts +6 -0
- package/src/models/DiscardEditingContactFlowResponseBody.ts +16 -0
- package/src/models/EnableSchemaPropertyRequest.ts +7 -0
- package/src/models/EnableSchemaPropertyResponseBody.ts +16 -0
- package/src/models/EnableTicketTemplateRequest.ts +5 -0
- package/src/models/EnableTicketTemplateResponseBody.ts +27 -0
- package/src/models/EndConferenceRequest.ts +7 -0
- package/src/models/EndConferenceResponseBody.ts +112 -0
- package/src/models/ExportContactFlowRequest.ts +7 -0
- package/src/models/ExportContactFlowResponseBody.ts +23 -0
- package/src/models/ExportCustomCallTaggingRequest.ts +2 -0
- package/src/models/ExportCustomCallTaggingResponseBody.ts +19 -0
- package/src/models/ExportDoNotCallNumbersRequest.ts +8 -0
- package/src/models/ExportDoNotCallNumbersResponseBody.ts +23 -0
- package/src/models/FinishTicketTaskRequest.ts +13 -0
- package/src/models/FinishTicketTaskResponseBody.ts +27 -0
- package/src/models/GetAudioFileDownloadUrlRequest.ts +4 -0
- package/src/models/GetAudioFileDownloadUrlResponseBody.ts +19 -0
- package/src/models/GetAudioFileRequest.ts +4 -0
- package/src/models/GetAudioFileResponseBody.ts +45 -0
- package/src/models/GetAudioFileUploadParametersRequest.ts +4 -0
- package/src/models/GetAudioFileUploadParametersResponseBody.ts +38 -0
- package/src/models/GetCallDetailRecordRequest.ts +4 -0
- package/src/models/GetCallDetailRecordResponseBody.ts +202 -0
- package/src/models/GetCampaignRequest.ts +4 -0
- package/src/models/GetCampaignResponseBody.ts +89 -0
- package/src/models/GetCaseFileUploadUrlRequest.ts +4 -0
- package/src/models/GetCaseFileUploadUrlResponseBody.ts +26 -0
- package/src/models/GetChatMediaUrlRequest.ts +6 -1
- package/src/models/GetChatMediaUrlResponseBody.ts +23 -0
- package/src/models/GetChatRoutingProfileRequest.ts +2 -0
- package/src/models/GetChatRoutingProfileResponseBody.ts +54 -0
- package/src/models/GetContactFlowRequest.ts +6 -0
- package/src/models/GetContactFlowResponseBody.ts +66 -0
- package/src/models/GetConversationDetailRequest.ts +7 -0
- package/src/models/GetConversationDetailResponseBody.ts +50 -0
- package/src/models/GetDoNotCallFileUploadParametersRequest.ts +4 -0
- package/src/models/GetDoNotCallFileUploadParametersResponseBody.ts +41 -0
- package/src/models/GetDocumentUploadParametersRequest.ts +7 -0
- package/src/models/GetDocumentUploadParametersResponseBody.ts +40 -1
- package/src/models/GetEarlyMediaRecordingRequest.ts +4 -0
- package/src/models/GetEarlyMediaRecordingResponseBody.ts +27 -1
- package/src/models/GetHistoricalCallerReportRequest.ts +8 -0
- package/src/models/GetHistoricalCallerReportResponseBody.ts +26 -0
- package/src/models/GetHistoricalCampaignReportRequest.ts +4 -0
- package/src/models/GetHistoricalCampaignReportResponseBody.ts +52 -0
- package/src/models/GetHistoricalInstanceReportRequest.ts +15 -0
- package/src/models/GetHistoricalInstanceReportResponseBody.ts +438 -0
- package/src/models/GetInstanceRequest.ts +2 -0
- package/src/models/GetInstanceResponseBody.ts +156 -0
- package/src/models/GetInstanceTrendingReportRequest.ts +15 -0
- package/src/models/GetInstanceTrendingReportResponseBody.ts +76 -0
- package/src/models/GetIvrTrackingSummaryRequest.ts +4 -0
- package/src/models/GetIvrTrackingSummaryResponseBody.ts +19 -0
- package/src/models/GetLoginDetailsRequest.ts +12 -0
- package/src/models/GetLoginDetailsResponseBody.ts +127 -0
- package/src/models/GetMonoRecordingRequest.ts +11 -0
- package/src/models/GetMonoRecordingResponseBody.ts +33 -0
- package/src/models/GetMultiChannelRecordingRequest.ts +4 -0
- package/src/models/GetMultiChannelRecordingResponseBody.ts +26 -0
- package/src/models/GetNumberLocationRequest.ts +4 -0
- package/src/models/GetNumberLocationResponseBody.ts +37 -0
- package/src/models/GetRealtimeCampaignStatsRequest.ts +4 -0
- package/src/models/GetRealtimeCampaignStatsResponseBody.ts +69 -0
- package/src/models/GetRealtimeInstanceStatesRequest.ts +9 -0
- package/src/models/GetRealtimeInstanceStatesResponseBody.ts +68 -0
- package/src/models/GetSchemaRequest.ts +6 -1
- package/src/models/GetSchemaResponseBody.ts +44 -1
- package/src/models/GetSkillGroupRequest.ts +4 -0
- package/src/models/GetSkillGroupResponseBody.ts +50 -0
- package/src/models/GetSummaryTemplateRequest.ts +4 -0
- package/src/models/GetSummaryTemplateResponseBody.ts +121 -0
- package/src/models/GetTicketRequest.ts +4 -0
- package/src/models/GetTicketResponseBody.ts +145 -0
- package/src/models/GetTicketSummaryReportRequest.ts +48 -0
- package/src/models/GetTicketSummaryReportResponseBody.ts +29 -0
- package/src/models/GetTicketTemplateRequest.ts +8 -0
- package/src/models/GetTicketTemplateResponseBody.ts +135 -0
- package/src/models/GetTurnCredentialsRequest.ts +5 -0
- package/src/models/GetTurnCredentialsResponseBody.ts +26 -0
- package/src/models/GetTurnServerListRequest.ts +2 -0
- package/src/models/GetTurnServerListResponseBody.ts +65 -0
- package/src/models/GetUploadAudioDataParamsRequest.ts +5 -0
- package/src/models/GetUploadAudioDataParamsResponseBody.ts +24 -0
- package/src/models/GetUserRequest.ts +8 -0
- package/src/models/GetUserResponseBody.ts +84 -0
- package/src/models/GetVisitorLoginDetailsRequest.ts +10 -0
- package/src/models/GetVisitorLoginDetailsResponseBody.ts +42 -0
- package/src/models/GetVoicemailRecordingRequest.ts +4 -0
- package/src/models/GetVoicemailRecordingResponseBody.ts +26 -0
- package/src/models/HoldCallRequest.ts +19 -0
- package/src/models/HoldCallResponseBody.ts +121 -0
- package/src/models/ImportAdminsRequest.ts +4 -0
- package/src/models/ImportAdminsResponseBody.ts +35 -0
- package/src/models/ImportContactFlowRequest.ts +7 -0
- package/src/models/ImportContactFlowResponseBody.ts +20 -0
- package/src/models/ImportCorpNumbersRequest.ts +36 -1
- package/src/models/ImportCorpNumbersResponseBody.ts +16 -0
- package/src/models/ImportCustomCallTaggingRequest.ts +4 -0
- package/src/models/ImportCustomCallTaggingResponseBody.ts +26 -0
- package/src/models/ImportDoNotCallNumbersRequest.ts +15 -0
- package/src/models/ImportDoNotCallNumbersResponseBody.ts +16 -0
- package/src/models/ImportDocumentsRequest.ts +8 -1
- package/src/models/ImportDocumentsResponseBody.ts +20 -0
- package/src/models/ImportRamUsersRequest.ts +11 -0
- package/src/models/ImportRamUsersResponseBody.ts +19 -0
- package/src/models/InitiateAttendedTransferRequest.ts +82 -0
- package/src/models/InitiateAttendedTransferResponseBody.ts +130 -0
- package/src/models/InterceptCallRequest.ts +15 -0
- package/src/models/InterceptCallResponseBody.ts +131 -0
- package/src/models/LaunchAuthenticationRequest.ts +24 -0
- package/src/models/LaunchAuthenticationResponseBody.ts +127 -0
- package/src/models/LaunchSurveyRequest.ts +45 -0
- package/src/models/LaunchSurveyResponseBody.ts +138 -0
- package/src/models/ListAgentStateLogsRequest.ts +10 -0
- package/src/models/ListAgentStateLogsResponseBody.ts +53 -0
- package/src/models/ListAgentStatesRequest.ts +20 -0
- package/src/models/ListAgentStatesResponseBody.ts +67 -0
- package/src/models/ListAgentSummaryReportsSinceMidnightRequest.ts +16 -0
- package/src/models/ListAgentSummaryReportsSinceMidnightResponseBody.ts +221 -0
- package/src/models/ListAttemptsRequest.ts +41 -0
- package/src/models/ListAttemptsResponseBody.ts +93 -0
- package/src/models/ListAudioFilesRequest.ts +23 -0
- package/src/models/ListAudioFilesResponseBody.ts +79 -0
- package/src/models/ListBlacklistCallTaggingsRequest.ts +4 -0
- package/src/models/ListBlacklistCallTaggingsResponseBody.ts +26 -0
- package/src/models/ListBriefSkillGroupsRequest.ts +16 -0
- package/src/models/ListBriefSkillGroupsResponseBody.ts +69 -0
- package/src/models/ListCallDetailRecordsRequest.ts +64 -0
- package/src/models/ListCallDetailRecordsResponseBody.ts +178 -0
- package/src/models/ListCallDetailRecordsV2request.ts +215 -1
- package/src/models/ListCallDetailRecordsV2responseBody.ts +454 -0
- package/src/models/ListCallSummariesRequest.ts +6 -0
- package/src/models/ListCallSummariesResponseBody.ts +94 -0
- package/src/models/ListCallSummariesShrinkRequest.ts +6 -0
- package/src/models/ListCallTagsRequest.ts +6 -0
- package/src/models/ListCallTagsResponseBody.ts +39 -0
- package/src/models/ListCampaignTrendingReportRequest.ts +10 -0
- package/src/models/ListCampaignTrendingReportResponseBody.ts +97 -0
- package/src/models/ListCampaignsRequest.ts +31 -4
- package/src/models/ListCampaignsResponseBody.ts +108 -0
- package/src/models/ListCasesRequest.ts +27 -0
- package/src/models/ListCasesResponseBody.ts +75 -0
- package/src/models/ListCategoriesRequest.ts +8 -0
- package/src/models/ListCategoriesResponseBody.ts +27 -0
- package/src/models/ListCommonTicketFieldsRequest.ts +2 -0
- package/src/models/ListCommonTicketFieldsResponseBody.ts +38 -1
- package/src/models/ListConfigItemsRequest.ts +6 -0
- package/src/models/ListConfigItemsResponseBody.ts +39 -0
- package/src/models/ListContactFlowsRequest.ts +31 -0
- package/src/models/ListContactFlowsResponseBody.ts +78 -0
- package/src/models/ListCustomCallTaggingRequest.ts +12 -0
- package/src/models/ListCustomCallTaggingResponseBody.ts +62 -0
- package/src/models/ListDevicesRequest.ts +5 -0
- package/src/models/ListDevicesResponseBody.ts +52 -0
- package/src/models/ListDoNotCallNumbersRequest.ts +12 -0
- package/src/models/ListDoNotCallNumbersResponseBody.ts +63 -0
- package/src/models/ListDocumentsRequest.ts +33 -1
- package/src/models/ListDocumentsResponseBody.ts +55 -2
- package/src/models/ListDocumentsShrinkRequest.ts +23 -1
- package/src/models/ListFeedbacksRequest.ts +6 -0
- package/src/models/ListFeedbacksResponseBody.ts +38 -0
- package/src/models/ListFlashSmsApplicationsRequest.ts +18 -0
- package/src/models/ListFlashSmsApplicationsResponseBody.ts +56 -0
- package/src/models/ListFlashSmsSettingsRequest.ts +17 -0
- package/src/models/ListFlashSmsSettingsResponseBody.ts +57 -0
- package/src/models/ListFlashSmsSettingsShrinkRequest.ts +17 -0
- package/src/models/ListFlashSmsTemplatesRequest.ts +8 -0
- package/src/models/ListFlashSmsTemplatesResponseBody.ts +34 -0
- package/src/models/ListGroupChatMessagesRequest.ts +21 -0
- package/src/models/ListGroupChatMessagesResponseBody.ts +63 -0
- package/src/models/ListHistoricalAgentReportRequest.ts +29 -0
- package/src/models/ListHistoricalAgentReportResponseBody.ts +619 -4
- package/src/models/ListHistoricalAgentSkillGroupReportRequest.ts +25 -0
- package/src/models/ListHistoricalAgentSkillGroupReportResponseBody.ts +497 -3
- package/src/models/ListHistoricalSkillGroupReportRequest.ts +22 -0
- package/src/models/ListHistoricalSkillGroupReportResponseBody.ts +559 -0
- package/src/models/ListInstancesOfUserRequest.ts +4 -0
- package/src/models/ListInstancesOfUserResponseBody.ts +169 -0
- package/src/models/ListInstancesRequest.ts +4 -0
- package/src/models/ListInstancesResponseBody.ts +110 -0
- package/src/models/ListIntervalAgentReportRequest.ts +20 -0
- package/src/models/ListIntervalAgentReportResponseBody.ts +568 -1
- package/src/models/ListIntervalAgentSkillGroupReportRequest.ts +15 -0
- package/src/models/ListIntervalAgentSkillGroupReportResponseBody.ts +471 -0
- package/src/models/ListIntervalInstanceReportRequest.ts +11 -0
- package/src/models/ListIntervalInstanceReportResponseBody.ts +391 -0
- package/src/models/ListIntervalSkillGroupReportRequest.ts +20 -0
- package/src/models/ListIntervalSkillGroupReportResponseBody.ts +510 -0
- package/src/models/ListIvrTrackingDetailsRequest.ts +8 -0
- package/src/models/ListIvrTrackingDetailsResponseBody.ts +94 -1
- package/src/models/ListLegacyAgentEventLogsRequest.ts +13 -0
- package/src/models/ListLegacyAgentEventLogsResponseBody.ts +106 -0
- package/src/models/ListLegacyAgentStatusLogsRequest.ts +13 -0
- package/src/models/ListLegacyAgentStatusLogsResponseBody.ts +146 -0
- package/src/models/ListLegacyAppraiseLogsRequest.ts +0 -15
- package/src/models/ListLegacyAppraiseLogsResponseBody.ts +0 -68
- package/src/models/ListLegacyQueueEventLogsRequest.ts +13 -0
- package/src/models/ListLegacyQueueEventLogsResponseBody.ts +77 -0
- package/src/models/ListMonoRecordingsRequest.ts +10 -0
- package/src/models/ListMonoRecordingsResponseBody.ts +51 -0
- package/src/models/ListMultiChannelRecordingsRequest.ts +10 -0
- package/src/models/ListMultiChannelRecordingsResponseBody.ts +72 -0
- package/src/models/ListNotificationRecordsRequest.ts +4 -0
- package/src/models/ListNotificationRecordsResponseBody.ts +36 -0
- package/src/models/ListOutboundNumbersOfUserRequest.ts +12 -0
- package/src/models/ListOutboundNumbersOfUserResponseBody.ts +50 -0
- package/src/models/ListPersonalNumbersOfUserRequest.ts +13 -0
- package/src/models/ListPersonalNumbersOfUserResponseBody.ts +59 -0
- package/src/models/ListPhoneNumbersOfSkillGroupRequest.ts +16 -0
- package/src/models/ListPhoneNumbersOfSkillGroupResponseBody.ts +62 -0
- package/src/models/ListPhoneNumbersRequest.ts +15 -0
- package/src/models/ListPhoneNumbersResponseBody.ts +101 -0
- package/src/models/ListPrivilegesOfUserRequest.ts +2 -0
- package/src/models/ListPrivilegesOfUserResponseBody.ts +29 -0
- package/src/models/ListRamUsersRequest.ts +9 -0
- package/src/models/ListRamUsersResponseBody.ts +62 -0
- package/src/models/ListRealtimeAgentStatesRequest.ts +38 -1
- package/src/models/ListRealtimeAgentStatesResponseBody.ts +100 -1
- package/src/models/ListRealtimeSkillGroupStatesRequest.ts +26 -0
- package/src/models/ListRealtimeSkillGroupStatesResponseBody.ts +91 -0
- package/src/models/ListRecentCallDetailRecordsRequest.ts +15 -0
- package/src/models/ListRecentCallDetailRecordsResponseBody.ts +66 -0
- package/src/models/ListRolesRequest.ts +2 -0
- package/src/models/ListRolesResponseBody.ts +26 -0
- package/src/models/ListSkillGroupStatesRequest.ts +11 -0
- package/src/models/ListSkillGroupStatesResponseBody.ts +99 -0
- package/src/models/ListSkillGroupSummaryReportsSinceMidnightRequest.ts +11 -0
- package/src/models/ListSkillGroupSummaryReportsSinceMidnightResponseBody.ts +250 -0
- package/src/models/ListSkillGroupsRequest.ts +20 -0
- package/src/models/ListSkillGroupsResponseBody.ts +69 -0
- package/src/models/ListSkillLevelsOfUserRequest.ts +15 -0
- package/src/models/ListSkillLevelsOfUserResponseBody.ts +49 -0
- package/src/models/ListSmsMetadataRequest.ts +17 -0
- package/src/models/ListSmsMetadataResponseBody.ts +73 -0
- package/src/models/ListTicketTasksRequest.ts +5 -0
- package/src/models/ListTicketTasksResponseBody.ts +76 -0
- package/src/models/ListTicketTemplatesRequest.ts +25 -0
- package/src/models/ListTicketTemplatesResponseBody.ts +154 -0
- package/src/models/ListTicketsRequest.ts +46 -0
- package/src/models/ListTicketsResponseBody.ts +124 -0
- package/src/models/ListUnassignedNumbersRequest.ts +7 -0
- package/src/models/ListUnassignedNumbersResponseBody.ts +50 -0
- package/src/models/ListUserLevelsOfSkillGroupRequest.ts +17 -0
- package/src/models/ListUserLevelsOfSkillGroupResponseBody.ts +68 -0
- package/src/models/ListUsersRequest.ts +16 -0
- package/src/models/ListUsersResponseBody.ts +131 -1
- package/src/models/ListVisitorChatMessagesRequest.ts +33 -0
- package/src/models/ListVisitorChatMessagesResponseBody.ts +62 -1
- package/src/models/ListVoicemailsRequest.ts +21 -0
- package/src/models/ListVoicemailsResponseBody.ts +68 -0
- package/src/models/ListWaitingChatsRequest.ts +5 -0
- package/src/models/ListWaitingChatsResponseBody.ts +94 -0
- package/src/models/MakeCallRequest.ts +36 -0
- package/src/models/MakeCallResponseBody.ts +137 -0
- package/src/models/ModifyAudioFileRequest.ts +20 -0
- package/src/models/ModifyAudioFileResponseBody.ts +23 -0
- package/src/models/ModifyCampaignNumbersRequest.ts +11 -0
- package/src/models/ModifyCampaignNumbersResponseBody.ts +27 -0
- package/src/models/ModifyCampaignNumbersShrinkRequest.ts +11 -0
- package/src/models/ModifyCustomCallTaggingRequest.ts +14 -0
- package/src/models/ModifyCustomCallTaggingResponseBody.ts +16 -0
- package/src/models/ModifyInstanceRequest.ts +9 -0
- package/src/models/ModifyInstanceResponseBody.ts +23 -0
- package/src/models/ModifyPhoneNumberRequest.ts +9 -0
- package/src/models/ModifyPhoneNumberResponseBody.ts +16 -0
- package/src/models/ModifySkillGroupRequest.ts +18 -0
- package/src/models/ModifySkillGroupResponseBody.ts +16 -0
- package/src/models/ModifySkillLevelsOfUserRequest.ts +6 -0
- package/src/models/ModifySkillLevelsOfUserResponseBody.ts +23 -0
- package/src/models/ModifyUserLevelsOfSkillGroupRequest.ts +6 -0
- package/src/models/ModifyUserLevelsOfSkillGroupResponseBody.ts +23 -0
- package/src/models/ModifyUserRequest.ts +43 -0
- package/src/models/ModifyUserResponseBody.ts +27 -0
- package/src/models/MonitorCallRequest.ts +13 -0
- package/src/models/MonitorCallResponseBody.ts +127 -0
- package/src/models/MuteCallRequest.ts +13 -0
- package/src/models/MuteCallResponseBody.ts +140 -1
- package/src/models/PauseCampaignRequest.ts +4 -0
- package/src/models/PauseCampaignResponseBody.ts +16 -0
- package/src/models/PickOutboundNumbersRequest.ts +9 -0
- package/src/models/PickOutboundNumbersResponseBody.ts +62 -0
- package/src/models/PollUserStatusRequest.ts +8 -0
- package/src/models/PollUserStatusResponseBody.ts +272 -0
- package/src/models/ProcessCustomImcallbackRequest.ts +38 -0
- package/src/models/ProcessCustomImcallbackResponseBody.ts +30 -0
- package/src/models/PublishContactFlowRequest.ts +6 -0
- package/src/models/PublishContactFlowResponseBody.ts +16 -0
- package/src/models/ReadyForServiceRequest.ts +11 -0
- package/src/models/ReadyForServiceResponseBody.ts +55 -0
- package/src/models/RedialCallRequest.ts +27 -0
- package/src/models/RedialCallResponseBody.ts +161 -0
- package/src/models/RegisterDeviceRequest.ts +9 -0
- package/src/models/RegisterDeviceResponseBody.ts +16 -0
- package/src/models/RegisterDevicesRequest.ts +9 -0
- package/src/models/RegisterDevicesResponseBody.ts +16 -0
- package/src/models/RejectChatRequest.ts +4 -0
- package/src/models/RejectChatResponseBody.ts +16 -0
- package/src/models/RejectTicketRequest.ts +12 -0
- package/src/models/RejectTicketResponseBody.ts +27 -0
- package/src/models/ReleaseCallRequest.ts +13 -0
- package/src/models/ReleaseCallResponseBody.ts +116 -0
- package/src/models/ReleaseChatRequest.ts +17 -0
- package/src/models/ReleaseChatResponseBody.ts +16 -0
- package/src/models/RemoveBlacklistCallTaggingRequest.ts +7 -0
- package/src/models/RemoveBlacklistCallTaggingResponseBody.ts +14 -1
- package/src/models/RemoveDoNotCallNumbersRequest.ts +5 -0
- package/src/models/RemoveDoNotCallNumbersResponseBody.ts +27 -0
- package/src/models/RemovePersonalNumbersFromUserRequest.ts +6 -0
- package/src/models/RemovePersonalNumbersFromUserResponseBody.ts +16 -0
- package/src/models/RemovePhoneNumberFromSkillGroupsRequest.ts +6 -0
- package/src/models/RemovePhoneNumberFromSkillGroupsResponseBody.ts +16 -0
- package/src/models/RemovePhoneNumbersFromSkillGroupRequest.ts +6 -0
- package/src/models/RemovePhoneNumbersFromSkillGroupResponseBody.ts +16 -0
- package/src/models/RemovePhoneNumbersRequest.ts +7 -0
- package/src/models/RemovePhoneNumbersResponseBody.ts +23 -0
- package/src/models/RemoveSkillGroupsFromUserRequest.ts +6 -0
- package/src/models/RemoveSkillGroupsFromUserResponseBody.ts +23 -0
- package/src/models/RemoveUsersFromSkillGroupRequest.ts +6 -0
- package/src/models/RemoveUsersFromSkillGroupResponseBody.ts +16 -0
- package/src/models/RemoveUsersRequest.ts +26 -0
- package/src/models/RemoveUsersResponseBody.ts +20 -0
- package/src/models/ResetAgentStateRequest.ts +8 -0
- package/src/models/ResetAgentStateResponseBody.ts +59 -0
- package/src/models/ResetUserPasswordRequest.ts +6 -0
- package/src/models/ResetUserPasswordResponseBody.ts +16 -0
- package/src/models/RestoreArchivedRecordingsRequest.ts +5 -0
- package/src/models/RestoreArchivedRecordingsResponseBody.ts +28 -0
- package/src/models/ResubmitTicketRequest.ts +11 -0
- package/src/models/ResubmitTicketResponseBody.ts +27 -0
- package/src/models/ResumeCampaignRequest.ts +4 -0
- package/src/models/ResumeCampaignResponseBody.ts +16 -0
- package/src/models/RetrieveCallRequest.ts +12 -0
- package/src/models/RetrieveCallResponseBody.ts +121 -0
- package/src/models/SaveDocumentRequest.ts +10 -0
- package/src/models/SaveDocumentResponseBody.ts +23 -0
- package/src/models/SaveRtcstatsV2request.ts +15 -0
- package/src/models/SaveRtcstatsV2responseBody.ts +25 -0
- package/src/models/SaveTerminalLogRequest.ts +19 -0
- package/src/models/SaveTerminalLogResponseBody.ts +22 -0
- package/src/models/SaveWebRtcInfoRequest.ts +10 -0
- package/src/models/SaveWebRtcInfoResponseBody.ts +25 -0
- package/src/models/SaveWebRtcstatsRequest.ts +15 -0
- package/src/models/SaveWebRtcstatsResponseBody.ts +25 -0
- package/src/models/SendDtmfSignalingRequest.ts +14 -0
- package/src/models/SendDtmfSignalingResponseBody.ts +135 -0
- package/src/models/SignInGroupRequest.ts +24 -1
- package/src/models/SignInGroupResponseBody.ts +66 -0
- package/src/models/SignOutGroupRequest.ts +8 -0
- package/src/models/SignOutGroupResponseBody.ts +64 -0
- package/src/models/StartBack2backCallRequest.ts +21 -0
- package/src/models/StartBack2backCallResponseBody.ts +140 -0
- package/src/models/StartChatRequest.ts +31 -0
- package/src/models/StartChatResponseBody.ts +26 -0
- package/src/models/StartChatShrinkRequest.ts +11 -0
- package/src/models/StartConferenceRequest.ts +17 -0
- package/src/models/StartConferenceResponseBody.ts +124 -0
- package/src/models/StartEditContactFlowRequest.ts +4 -0
- package/src/models/StartEditContactFlowResponseBody.ts +19 -0
- package/src/models/StartPredictiveCallRequest.ts +31 -0
- package/src/models/StartPredictiveCallResponseBody.ts +132 -0
- package/src/models/StartPrivacyCallRequest.ts +8 -0
- package/src/models/StartPrivacyCallResponseBody.ts +23 -0
- package/src/models/SubmitCampaignRequest.ts +4 -0
- package/src/models/SubmitCampaignResponseBody.ts +16 -0
- package/src/models/SwitchToConferenceRequest.ts +10 -0
- package/src/models/SwitchToConferenceResponseBody.ts +127 -0
- package/src/models/TakeBreakRequest.ts +10 -0
- package/src/models/TakeBreakResponseBody.ts +68 -0
- package/src/models/TerminateTicketRequest.ts +12 -0
- package/src/models/TerminateTicketResponseBody.ts +27 -0
- package/src/models/TransferTicketTaskRequest.ts +17 -0
- package/src/models/TransferTicketTaskResponseBody.ts +27 -0
- package/src/models/UnmuteCallRequest.ts +14 -0
- package/src/models/UnmuteCallResponseBody.ts +124 -0
- package/src/models/UnregisterDeviceRequest.ts +5 -0
- package/src/models/UnregisterDeviceResponseBody.ts +16 -0
- package/src/models/UpdateCallSummaryRequest.ts +11 -0
- package/src/models/UpdateCallSummaryResponseBody.ts +27 -0
- package/src/models/UpdateCampaignRequest.ts +39 -0
- package/src/models/UpdateCampaignResponseBody.ts +16 -0
- package/src/models/UpdateChatRoutingProfileRequest.ts +4 -0
- package/src/models/UpdateChatRoutingProfileResponseBody.ts +20 -0
- package/src/models/UpdateConfigItemsRequest.ts +8 -0
- package/src/models/UpdateConfigItemsResponseBody.ts +16 -0
- package/src/models/UpdateSchemaPropertyRequest.ts +66 -0
- package/src/models/UpdateSchemaPropertyResponseBody.ts +20 -0
- package/src/models/UpdateSchemaPropertyShrinkRequest.ts +9 -0
- package/src/models/UpdateSubscriptionRequest.ts +37 -0
- package/src/models/UpdateSubscriptionResponseBody.ts +68 -0
- package/src/models/UpdateTicketRequest.ts +21 -0
- package/src/models/UpdateTicketResponseBody.ts +27 -0
- package/src/models/WithdrawTicketRequest.ts +9 -0
- package/src/models/WithdrawTicketResponseBody.ts +27 -0
- package/src/models/model.ts +3 -0
|
@@ -1,20 +1,132 @@
|
|
|
1
1
|
import * as $dara from '@darabonba/typescript';
|
|
2
2
|
export declare class ListIntervalSkillGroupReportResponseBodyDataBack2Back extends $dara.Model {
|
|
3
|
+
/**
|
|
4
|
+
* @remarks
|
|
5
|
+
* Agent acknowledgement rate.
|
|
6
|
+
*
|
|
7
|
+
* @example
|
|
8
|
+
* 1
|
|
9
|
+
*/
|
|
3
10
|
agentHandleRate?: number;
|
|
11
|
+
/**
|
|
12
|
+
* @remarks
|
|
13
|
+
* Answer rate. Calculation Formula: CallsAnswered / CallsDialed. (Because management events for answering and acknowledgement may fall into different Time Ranges, the Result may exceed 100% in certain cases.)
|
|
14
|
+
*
|
|
15
|
+
* @example
|
|
16
|
+
* 0.5
|
|
17
|
+
*/
|
|
4
18
|
answerRate?: string;
|
|
19
|
+
/**
|
|
20
|
+
* @remarks
|
|
21
|
+
* Average ring time on the Customer side, in seconds.
|
|
22
|
+
*
|
|
23
|
+
* @example
|
|
24
|
+
* 100
|
|
25
|
+
*/
|
|
5
26
|
averageCustomerRingTime?: number;
|
|
27
|
+
/**
|
|
28
|
+
* @remarks
|
|
29
|
+
* Average ring time, in seconds.
|
|
30
|
+
*
|
|
31
|
+
* @example
|
|
32
|
+
* 100
|
|
33
|
+
*/
|
|
6
34
|
averageRingTime?: number;
|
|
35
|
+
/**
|
|
36
|
+
* @remarks
|
|
37
|
+
* Average talk time, in seconds.
|
|
38
|
+
*
|
|
39
|
+
* @example
|
|
40
|
+
* 100
|
|
41
|
+
*/
|
|
7
42
|
averageTalkTime?: string;
|
|
43
|
+
/**
|
|
44
|
+
* @remarks
|
|
45
|
+
* Quantity of calls handled by agents.
|
|
46
|
+
*
|
|
47
|
+
* @example
|
|
48
|
+
* 5
|
|
49
|
+
*/
|
|
8
50
|
callsAgentHandled?: number;
|
|
51
|
+
/**
|
|
52
|
+
* @remarks
|
|
53
|
+
* Call connection volume.
|
|
54
|
+
*
|
|
55
|
+
* @example
|
|
56
|
+
* 100
|
|
57
|
+
*/
|
|
9
58
|
callsAnswered?: number;
|
|
59
|
+
/**
|
|
60
|
+
* @remarks
|
|
61
|
+
* Quantity of calls answered by the Customer.
|
|
62
|
+
*
|
|
63
|
+
* @example
|
|
64
|
+
* 12
|
|
65
|
+
*/
|
|
10
66
|
callsCustomerAnswered?: number;
|
|
67
|
+
/**
|
|
68
|
+
* @remarks
|
|
69
|
+
* Dial-up volume.
|
|
70
|
+
*
|
|
71
|
+
* @example
|
|
72
|
+
* 100
|
|
73
|
+
*/
|
|
11
74
|
callsDialed?: number;
|
|
75
|
+
/**
|
|
76
|
+
* @remarks
|
|
77
|
+
* Customer answer rate.
|
|
78
|
+
*
|
|
79
|
+
* @example
|
|
80
|
+
* 0.6
|
|
81
|
+
*/
|
|
12
82
|
customerAnswerRate?: number;
|
|
83
|
+
/**
|
|
84
|
+
* @remarks
|
|
85
|
+
* Maximum customer-side ring time, in seconds.
|
|
86
|
+
*
|
|
87
|
+
* @example
|
|
88
|
+
* 100
|
|
89
|
+
*/
|
|
13
90
|
maxCustomerRingTime?: number;
|
|
91
|
+
/**
|
|
92
|
+
* @remarks
|
|
93
|
+
* Maximum ring time, in seconds.
|
|
94
|
+
*
|
|
95
|
+
* @example
|
|
96
|
+
* 100
|
|
97
|
+
*/
|
|
14
98
|
maxRingTime?: number;
|
|
99
|
+
/**
|
|
100
|
+
* @remarks
|
|
101
|
+
* Maximum talk time, in seconds.
|
|
102
|
+
*
|
|
103
|
+
* @example
|
|
104
|
+
* 100
|
|
105
|
+
*/
|
|
15
106
|
maxTalkTime?: string;
|
|
107
|
+
/**
|
|
108
|
+
* @remarks
|
|
109
|
+
* Total customer-side ring time, in seconds.
|
|
110
|
+
*
|
|
111
|
+
* @example
|
|
112
|
+
* 100
|
|
113
|
+
*/
|
|
16
114
|
totalCustomerRingTime?: number;
|
|
115
|
+
/**
|
|
116
|
+
* @remarks
|
|
117
|
+
* Total ring time, in seconds.
|
|
118
|
+
*
|
|
119
|
+
* @example
|
|
120
|
+
* 100
|
|
121
|
+
*/
|
|
17
122
|
totalRingTime?: number;
|
|
123
|
+
/**
|
|
124
|
+
* @remarks
|
|
125
|
+
* Total talk time, in seconds.
|
|
126
|
+
*
|
|
127
|
+
* @example
|
|
128
|
+
* 100
|
|
129
|
+
*/
|
|
18
130
|
totalTalkTime?: number;
|
|
19
131
|
static names(): {
|
|
20
132
|
[key: string]: string;
|
|
@@ -29,233 +141,417 @@ export declare class ListIntervalSkillGroupReportResponseBodyDataBack2Back exten
|
|
|
29
141
|
}
|
|
30
142
|
export declare class ListIntervalSkillGroupReportResponseBodyDataInbound extends $dara.Model {
|
|
31
143
|
/**
|
|
144
|
+
* @remarks
|
|
145
|
+
* Abandon rate. Calculation Formula: CallsAbandoned / CallsOffered (because management events related to abandonment and assignment may fall into different time ranges, the result may exceed 100% in certain cases).
|
|
146
|
+
*
|
|
32
147
|
* @example
|
|
33
148
|
* 0
|
|
34
149
|
*/
|
|
35
150
|
abandonRate?: number;
|
|
36
151
|
/**
|
|
152
|
+
* @remarks
|
|
153
|
+
* Average abandonment duration, in seconds. Calculation Formula: TotalAbandonTime / CallsAbandoned.
|
|
154
|
+
*
|
|
37
155
|
* @example
|
|
38
156
|
* 0
|
|
39
157
|
*/
|
|
40
158
|
averageAbandonTime?: number;
|
|
41
159
|
/**
|
|
160
|
+
* @remarks
|
|
161
|
+
* Average abandoned-in-queue duration, in seconds. Calculation Formula: TotalAbandonedInQueueTime / CallsAbandonedInQueue.
|
|
162
|
+
*
|
|
42
163
|
* @example
|
|
43
164
|
* 0
|
|
44
165
|
*/
|
|
45
166
|
averageAbandonedInQueueTime?: number;
|
|
46
167
|
/**
|
|
168
|
+
* @remarks
|
|
169
|
+
* Average ringing abandonment duration, in seconds. Calculation Formula: TotalAbandonedInRingTime / CallsAbandonedInRing.
|
|
170
|
+
*
|
|
47
171
|
* @example
|
|
48
172
|
* 0
|
|
49
173
|
*/
|
|
50
174
|
averageAbandonedInRingTime?: number;
|
|
175
|
+
/**
|
|
176
|
+
* @remarks
|
|
177
|
+
* Average first response time for chat sessions, in seconds.
|
|
178
|
+
*
|
|
179
|
+
* @example
|
|
180
|
+
* 6
|
|
181
|
+
*/
|
|
51
182
|
averageFirstResponseTime?: number;
|
|
52
183
|
/**
|
|
184
|
+
* @remarks
|
|
185
|
+
* Average hold time during calls, in seconds. Calculation Formula: TotalHoldTime / CallsHold.
|
|
186
|
+
*
|
|
53
187
|
* @example
|
|
54
188
|
* 0
|
|
55
189
|
*/
|
|
56
190
|
averageHoldTime?: number;
|
|
191
|
+
/**
|
|
192
|
+
* @remarks
|
|
193
|
+
* Average response time for chat sessions.
|
|
194
|
+
*
|
|
195
|
+
* @example
|
|
196
|
+
* 18
|
|
197
|
+
*/
|
|
57
198
|
averageResponseTime?: number;
|
|
58
199
|
/**
|
|
200
|
+
* @remarks
|
|
201
|
+
* Average ring time, in seconds. Calculation Formula: TotalRingTime / CallsRinged.
|
|
202
|
+
*
|
|
59
203
|
* @example
|
|
60
204
|
* 11
|
|
61
205
|
*/
|
|
62
206
|
averageRingTime?: number;
|
|
63
207
|
/**
|
|
208
|
+
* @remarks
|
|
209
|
+
* Average talk duration, in seconds. Calculation Formula: TotalTalkTime / CallsHandled.
|
|
210
|
+
*
|
|
64
211
|
* @example
|
|
65
212
|
* 5
|
|
66
213
|
*/
|
|
67
214
|
averageTalkTime?: number;
|
|
68
215
|
/**
|
|
216
|
+
* @remarks
|
|
217
|
+
* Average wait time, which is the average duration a caller waits before an agent answers the call. Calculation Formula: TotalWaitTime / CallsHandled.
|
|
218
|
+
*
|
|
69
219
|
* @example
|
|
70
220
|
* 11
|
|
71
221
|
*/
|
|
72
222
|
averageWaitTime?: number;
|
|
73
223
|
/**
|
|
224
|
+
* @remarks
|
|
225
|
+
* Average post-processing duration, in seconds. Calculation Formula: TotalWorkTime / CallsHandled.
|
|
226
|
+
*
|
|
74
227
|
* @example
|
|
75
228
|
* 8
|
|
76
229
|
*/
|
|
77
230
|
averageWorkTime?: number;
|
|
78
231
|
/**
|
|
232
|
+
* @remarks
|
|
233
|
+
* Abandoned call quantity. Calculation Formula: CallsAbandonedInQueue + CallsAbandonedInRing.
|
|
234
|
+
*
|
|
79
235
|
* @example
|
|
80
236
|
* 0
|
|
81
237
|
*/
|
|
82
238
|
callsAbandoned?: number;
|
|
83
239
|
/**
|
|
240
|
+
* @remarks
|
|
241
|
+
* Quantity of abandoned calls in queue, which refers to the number of calls where the customer hung up after entering the queue but before being answered.
|
|
242
|
+
*
|
|
84
243
|
* @example
|
|
85
244
|
* 0
|
|
86
245
|
*/
|
|
87
246
|
callsAbandonedInQueue?: number;
|
|
88
247
|
/**
|
|
248
|
+
* @remarks
|
|
249
|
+
* Ring abandonment count, which refers to the number of calls abandoned by customers while ringing to an agent.
|
|
250
|
+
*
|
|
89
251
|
* @example
|
|
90
252
|
* 0
|
|
91
253
|
*/
|
|
92
254
|
callsAbandonedInRing?: number;
|
|
93
255
|
/**
|
|
256
|
+
* @remarks
|
|
257
|
+
* Attended transfer-in count, which is the number of calls transferred to this skill group via attended transfers initiated from other skill groups. Transfers between agents within the same skill group are not counted. If an agent signs in to multiple skill groups simultaneously, the call is attributed to the first skill group the agent signed in to. If a single call is transferred from another skill group to this skill group multiple times, each transfer is counted separately. The same rule applies below.
|
|
258
|
+
*
|
|
94
259
|
* @example
|
|
95
260
|
* 0
|
|
96
261
|
*/
|
|
97
262
|
callsAttendedTransferIn?: number;
|
|
98
263
|
/**
|
|
264
|
+
* @remarks
|
|
265
|
+
* Attended transfer-out count, which refers to the number of calls transferred from this skill group to another skill group for consultation. Transfers between agents within the same skill group are not counted.
|
|
266
|
+
*
|
|
99
267
|
* @example
|
|
100
268
|
* 0
|
|
101
269
|
*/
|
|
102
270
|
callsAttendedTransferOut?: number;
|
|
103
271
|
/**
|
|
272
|
+
* @remarks
|
|
273
|
+
* Quantity of blind transfer-in calls, which refers to the number of calls directly transferred into this skill group from other skill groups. Transfers between agents within the same skill group are not counted. If an agent is signed into multiple skill groups simultaneously, the call is attributed to the first skill group the agent signed into. If a single call is transferred multiple times from other skill groups into this skill group, each transfer is counted separately. The same rule applies below.
|
|
274
|
+
*
|
|
104
275
|
* @example
|
|
105
276
|
* 0
|
|
106
277
|
*/
|
|
107
278
|
callsBlindTransferIn?: number;
|
|
108
279
|
/**
|
|
280
|
+
* @remarks
|
|
281
|
+
* Quantity of blind transfer-out calls, which refers to the number of calls directly transferred out from this skill group to other skill groups. Transfers between agents within the same skill group are not counted.
|
|
282
|
+
*
|
|
109
283
|
* @example
|
|
110
284
|
* 0
|
|
111
285
|
*/
|
|
112
286
|
callsBlindTransferOut?: number;
|
|
113
287
|
/**
|
|
288
|
+
* @remarks
|
|
289
|
+
* Acknowledgement count, which is the number of times agents answered calls. For a single call that enters a queue multiple times, if it is answered by multiple agents after one queue entry, it is counted as one.
|
|
290
|
+
*
|
|
114
291
|
* @example
|
|
115
292
|
* 2
|
|
116
293
|
*/
|
|
117
294
|
callsHandled?: number;
|
|
118
295
|
/**
|
|
296
|
+
* @remarks
|
|
297
|
+
* Hold count, which is the number of times calls were placed on hold. If a single call enters the queue and is placed on hold multiple times, it is counted as one.
|
|
298
|
+
*
|
|
119
299
|
* @example
|
|
120
300
|
* 0
|
|
121
301
|
*/
|
|
122
302
|
callsHold?: number;
|
|
123
303
|
/**
|
|
304
|
+
* @remarks
|
|
305
|
+
* Assigned call volume, which is the number of calls assigned to this skill group, including calls assigned through queues and calls assigned via transfers (consultation transfers and direct transfers). Calculation formula: CallsQueued + CallsBlindTransferIn + CallsAttendedTransferIn.
|
|
306
|
+
*
|
|
124
307
|
* @example
|
|
125
308
|
* 3
|
|
126
309
|
*/
|
|
127
310
|
callsOffered?: number;
|
|
128
311
|
/**
|
|
312
|
+
* @remarks
|
|
313
|
+
* Overflow count, which is the number of calls that overflowed from a queue (skill group). If a single call enters the same queue multiple times, each overflow is counted separately.
|
|
314
|
+
*
|
|
129
315
|
* @example
|
|
130
316
|
* 0
|
|
131
317
|
*/
|
|
132
318
|
callsOverflow?: number;
|
|
133
319
|
/**
|
|
320
|
+
* @remarks
|
|
321
|
+
* Number of inbound calls entering a queue (skill group). If a single call enters the same queue multiple times, each entry is counted separately.
|
|
322
|
+
*
|
|
134
323
|
* @example
|
|
135
324
|
* 3
|
|
136
325
|
*/
|
|
137
326
|
callsQueued?: number;
|
|
327
|
+
/**
|
|
328
|
+
* @remarks
|
|
329
|
+
* Number of calls that overflowed from the queue, meaning calls that experienced queue overflow while waiting in the IVR queue.
|
|
330
|
+
*
|
|
331
|
+
* @example
|
|
332
|
+
* 0
|
|
333
|
+
*/
|
|
138
334
|
callsQueuingOverflow?: number;
|
|
335
|
+
/**
|
|
336
|
+
* @remarks
|
|
337
|
+
* Number of calls that timed out during the queuing phase.
|
|
338
|
+
*
|
|
339
|
+
* @example
|
|
340
|
+
* 0
|
|
341
|
+
*/
|
|
139
342
|
callsQueuingTimeout?: number;
|
|
140
343
|
/**
|
|
344
|
+
* @remarks
|
|
345
|
+
* Number of calls that rang to agents. Each time a call enters the queue and is assigned to multiple agents, resulting in ringing, it is counted as one occurrence.
|
|
346
|
+
*
|
|
141
347
|
* @example
|
|
142
348
|
* 3
|
|
143
349
|
*/
|
|
144
350
|
callsRinged?: number;
|
|
145
351
|
/**
|
|
352
|
+
* @remarks
|
|
353
|
+
* Timeout count, which is the number of calls that timed out in a queue (skill group). If a single call enters the same queue multiple times, each timeout is counted separately.
|
|
354
|
+
*
|
|
146
355
|
* @example
|
|
147
356
|
* 0
|
|
148
357
|
*/
|
|
149
358
|
callsTimeout?: number;
|
|
150
359
|
/**
|
|
360
|
+
* @remarks
|
|
361
|
+
* Acknowledgement rate. Calculation Formula: CallsHandled / CallsOffered (because acknowledgement events and assignment events may fall into different time ranges, the result may exceed 100% in certain cases).
|
|
362
|
+
*
|
|
151
363
|
* @example
|
|
152
364
|
* 0.6666666666666666
|
|
153
365
|
*/
|
|
154
366
|
handleRate?: number;
|
|
155
367
|
/**
|
|
368
|
+
* @remarks
|
|
369
|
+
* Maximum abandonment time, in seconds.
|
|
370
|
+
*
|
|
156
371
|
* @example
|
|
157
372
|
* 0
|
|
158
373
|
*/
|
|
159
374
|
maxAbandonTime?: number;
|
|
160
375
|
/**
|
|
376
|
+
* @remarks
|
|
377
|
+
* Maximum queue abandonment duration, in seconds.
|
|
378
|
+
*
|
|
161
379
|
* @example
|
|
162
380
|
* 0
|
|
163
381
|
*/
|
|
164
382
|
maxAbandonedInQueueTime?: number;
|
|
165
383
|
/**
|
|
384
|
+
* @remarks
|
|
385
|
+
* Maximum ring abandonment duration, in seconds.
|
|
386
|
+
*
|
|
166
387
|
* @example
|
|
167
388
|
* 0
|
|
168
389
|
*/
|
|
169
390
|
maxAbandonedInRingTime?: number;
|
|
170
391
|
/**
|
|
392
|
+
* @remarks
|
|
393
|
+
* Maximum hold duration, in seconds.
|
|
394
|
+
*
|
|
171
395
|
* @example
|
|
172
396
|
* 0
|
|
173
397
|
*/
|
|
174
398
|
maxHoldTime?: number;
|
|
175
399
|
/**
|
|
400
|
+
* @remarks
|
|
401
|
+
* Maximum ring duration, in seconds.
|
|
402
|
+
*
|
|
176
403
|
* @example
|
|
177
404
|
* 18
|
|
178
405
|
*/
|
|
179
406
|
maxRingTime?: number;
|
|
180
407
|
/**
|
|
408
|
+
* @remarks
|
|
409
|
+
* Maximum talk duration, in seconds.
|
|
410
|
+
*
|
|
181
411
|
* @example
|
|
182
412
|
* 6
|
|
183
413
|
*/
|
|
184
414
|
maxTalkTime?: number;
|
|
185
415
|
/**
|
|
416
|
+
* @remarks
|
|
417
|
+
* Maximum wait time, in seconds.
|
|
418
|
+
*
|
|
186
419
|
* @example
|
|
187
420
|
* 18
|
|
188
421
|
*/
|
|
189
422
|
maxWaitTime?: number;
|
|
190
423
|
/**
|
|
424
|
+
* @remarks
|
|
425
|
+
* Maximum post-processing duration, in seconds.
|
|
426
|
+
*
|
|
191
427
|
* @example
|
|
192
428
|
* 19
|
|
193
429
|
*/
|
|
194
430
|
maxWorkTime?: number;
|
|
195
431
|
/**
|
|
432
|
+
* @remarks
|
|
433
|
+
* Satisfaction index, which is the average value of the satisfaction rating digits (single-digit numbers) entered by callers.
|
|
434
|
+
*
|
|
196
435
|
* @example
|
|
197
436
|
* 0
|
|
198
437
|
*/
|
|
199
438
|
satisfactionIndex?: number;
|
|
200
439
|
/**
|
|
440
|
+
* @remarks
|
|
441
|
+
* Satisfaction rate. Calculation Formula: Number of evaluations marked as satisfied divided by the count of satisfaction survey responses.
|
|
442
|
+
*
|
|
201
443
|
* @example
|
|
202
444
|
* 0
|
|
203
445
|
*/
|
|
204
446
|
satisfactionRate?: number;
|
|
205
447
|
/**
|
|
448
|
+
* @remarks
|
|
449
|
+
* Sending Count of satisfaction surveys.
|
|
450
|
+
*
|
|
206
451
|
* @example
|
|
207
452
|
* 0
|
|
208
453
|
*/
|
|
209
454
|
satisfactionSurveysOffered?: number;
|
|
210
455
|
/**
|
|
456
|
+
* @remarks
|
|
457
|
+
* Count of satisfaction survey responses.
|
|
458
|
+
*
|
|
211
459
|
* @example
|
|
212
460
|
* 0
|
|
213
461
|
*/
|
|
214
462
|
satisfactionSurveysResponded?: number;
|
|
215
463
|
/**
|
|
464
|
+
* @remarks
|
|
465
|
+
* Service level within 20 seconds: the number of calls with waiting time less than or equal to 20 seconds divided by CallsQueued.
|
|
466
|
+
*
|
|
216
467
|
* @example
|
|
217
468
|
* 0
|
|
218
469
|
*/
|
|
219
470
|
serviceLevel20?: number;
|
|
220
471
|
/**
|
|
472
|
+
* @remarks
|
|
473
|
+
* Total abandonment duration, in seconds.
|
|
474
|
+
*
|
|
221
475
|
* @example
|
|
222
476
|
* 0
|
|
223
477
|
*/
|
|
224
478
|
totalAbandonTime?: number;
|
|
225
479
|
/**
|
|
480
|
+
* @remarks
|
|
481
|
+
* Total queue abandonment duration, in seconds.
|
|
482
|
+
*
|
|
226
483
|
* @example
|
|
227
484
|
* 0
|
|
228
485
|
*/
|
|
229
486
|
totalAbandonedInQueueTime?: number;
|
|
230
487
|
/**
|
|
488
|
+
* @remarks
|
|
489
|
+
* Total ringing abandonment duration, in seconds.
|
|
490
|
+
*
|
|
231
491
|
* @example
|
|
232
492
|
* 0
|
|
233
493
|
*/
|
|
234
494
|
totalAbandonedInRingTime?: number;
|
|
235
495
|
/**
|
|
496
|
+
* @remarks
|
|
497
|
+
* Total call hold time, in seconds.
|
|
498
|
+
*
|
|
236
499
|
* @example
|
|
237
500
|
* 0
|
|
238
501
|
*/
|
|
239
502
|
totalHoldTime?: number;
|
|
503
|
+
/**
|
|
504
|
+
* @remarks
|
|
505
|
+
* Total number of messages sent in chat sessions.
|
|
506
|
+
*
|
|
507
|
+
* @example
|
|
508
|
+
* 12
|
|
509
|
+
*/
|
|
240
510
|
totalMessagesSent?: number;
|
|
511
|
+
/**
|
|
512
|
+
* @remarks
|
|
513
|
+
* Total number of messages sent by agents in chat sessions.
|
|
514
|
+
*
|
|
515
|
+
* @example
|
|
516
|
+
* 7
|
|
517
|
+
*/
|
|
241
518
|
totalMessagesSentByAgent?: number;
|
|
519
|
+
/**
|
|
520
|
+
* @remarks
|
|
521
|
+
* Total number of messages sent by the Customer in chat sessions.
|
|
522
|
+
*
|
|
523
|
+
* @example
|
|
524
|
+
* 5
|
|
525
|
+
*/
|
|
242
526
|
totalMessagesSentByCustomer?: number;
|
|
243
527
|
/**
|
|
528
|
+
* @remarks
|
|
529
|
+
* Total ringing duration, in seconds.
|
|
530
|
+
*
|
|
244
531
|
* @example
|
|
245
532
|
* 33
|
|
246
533
|
*/
|
|
247
534
|
totalRingTime?: number;
|
|
248
535
|
/**
|
|
536
|
+
* @remarks
|
|
537
|
+
* Total talk duration, in seconds.
|
|
538
|
+
*
|
|
249
539
|
* @example
|
|
250
540
|
* 9
|
|
251
541
|
*/
|
|
252
542
|
totalTalkTime?: number;
|
|
253
543
|
/**
|
|
544
|
+
* @remarks
|
|
545
|
+
* Total wait time, in seconds.
|
|
546
|
+
*
|
|
254
547
|
* @example
|
|
255
548
|
* 33
|
|
256
549
|
*/
|
|
257
550
|
totalWaitTime?: number;
|
|
258
551
|
/**
|
|
552
|
+
* @remarks
|
|
553
|
+
* Total post-processing time, in seconds.
|
|
554
|
+
*
|
|
259
555
|
* @example
|
|
260
556
|
* 23
|
|
261
557
|
*/
|
|
@@ -273,141 +569,225 @@ export declare class ListIntervalSkillGroupReportResponseBodyDataInbound extends
|
|
|
273
569
|
}
|
|
274
570
|
export declare class ListIntervalSkillGroupReportResponseBodyDataOutbound extends $dara.Model {
|
|
275
571
|
/**
|
|
572
|
+
* @remarks
|
|
573
|
+
* Answer rate. Calculation Formula: CallsAnswered / CallsDialed (because management events for answering and acknowledgement may fall into different Time Ranges, the Result may exceed 100% in certain cases).
|
|
574
|
+
*
|
|
276
575
|
* @example
|
|
277
576
|
* 0
|
|
278
577
|
*/
|
|
279
578
|
answerRate?: number;
|
|
280
579
|
/**
|
|
580
|
+
* @remarks
|
|
581
|
+
* Average dial-up duration, in seconds. Calculation Formula: TotalDialingTime / CallsDialed.
|
|
582
|
+
*
|
|
281
583
|
* @example
|
|
282
584
|
* 30
|
|
283
585
|
*/
|
|
284
586
|
averageDialingTime?: number;
|
|
285
587
|
/**
|
|
588
|
+
* @remarks
|
|
589
|
+
* Average hold time during calls, in seconds. Calculation formula: TotalHoldTime / CallsHold.
|
|
590
|
+
*
|
|
286
591
|
* @example
|
|
287
592
|
* 0
|
|
288
593
|
*/
|
|
289
594
|
averageHoldTime?: number;
|
|
290
595
|
/**
|
|
596
|
+
* @remarks
|
|
597
|
+
* Average ring time in seconds. Calculation Formula: TotalRingTime / CallsRinged.
|
|
598
|
+
*
|
|
291
599
|
* @example
|
|
292
600
|
* 0
|
|
293
601
|
*/
|
|
294
602
|
averageRingTime?: number;
|
|
295
603
|
/**
|
|
604
|
+
* @remarks
|
|
605
|
+
* Average talk time, in seconds. Calculation Formula: TotalTalkTime / CallsAnswered.
|
|
606
|
+
*
|
|
296
607
|
* @example
|
|
297
608
|
* 5
|
|
298
609
|
*/
|
|
299
610
|
averageTalkTime?: number;
|
|
300
611
|
/**
|
|
612
|
+
* @remarks
|
|
613
|
+
* Average post-processing time in seconds. Calculation Formula: TotalWorkTime / CallsDialed.
|
|
614
|
+
*
|
|
301
615
|
* @example
|
|
302
616
|
* 3
|
|
303
617
|
*/
|
|
304
618
|
averageWorkTime?: number;
|
|
305
619
|
/**
|
|
620
|
+
* @remarks
|
|
621
|
+
* Answered call count.
|
|
622
|
+
*
|
|
306
623
|
* @example
|
|
307
624
|
* 1
|
|
308
625
|
*/
|
|
309
626
|
callsAnswered?: number;
|
|
310
627
|
/**
|
|
628
|
+
* @remarks
|
|
629
|
+
* Transfer-in calls, which refer to the number of calls transferred to this skill group from other skill groups. Transfers between agents within the same skill group are not counted. If an agent is signed into multiple skill groups simultaneously, the call is attributed to the first skill group the agent signed into. If a single call is transferred multiple times from other skill groups to this skill group, each transfer is counted separately. The same rule applies below.
|
|
630
|
+
*
|
|
311
631
|
* @example
|
|
312
632
|
* 0
|
|
313
633
|
*/
|
|
314
634
|
callsAttendedTransferIn?: number;
|
|
315
635
|
/**
|
|
636
|
+
* @remarks
|
|
637
|
+
* Transfer-out call volume, which refers to the number of calls initiated by this skill group and transferred to other skill groups. Transfers between agents within the same skill group are not counted.
|
|
638
|
+
*
|
|
316
639
|
* @example
|
|
317
640
|
* 0
|
|
318
641
|
*/
|
|
319
642
|
callsAttendedTransferOut?: number;
|
|
320
643
|
/**
|
|
644
|
+
* @remarks
|
|
645
|
+
* Direct transfer-in calls, which refer to the number of calls directly transferred to this skill group from other skill groups. Transfers between agents within the same skill group are not counted. If an agent is signed into multiple skill groups simultaneously, the call is attributed to the first skill group the agent signed into. If a single call is transferred multiple times from other skill groups to this skill group, each transfer is counted separately. The same rule applies below.
|
|
646
|
+
*
|
|
321
647
|
* @example
|
|
322
648
|
* 0
|
|
323
649
|
*/
|
|
324
650
|
callsBlindTransferIn?: number;
|
|
325
651
|
/**
|
|
652
|
+
* @remarks
|
|
653
|
+
* Direct transfer-out calls, which refer to the number of calls directly transferred from this skill group to other skill groups. Transfers between agents within the same skill group are not counted.
|
|
654
|
+
*
|
|
326
655
|
* @example
|
|
327
656
|
* 0
|
|
328
657
|
*/
|
|
329
658
|
callsBlindTransferOut?: number;
|
|
330
659
|
/**
|
|
660
|
+
* @remarks
|
|
661
|
+
* Dialed call count.
|
|
662
|
+
*
|
|
331
663
|
* @example
|
|
332
664
|
* 2
|
|
333
665
|
*/
|
|
334
666
|
callsDialed?: number;
|
|
335
667
|
/**
|
|
668
|
+
* @remarks
|
|
669
|
+
* Hold count, which is the number of calls that were placed on hold. If a single call was placed on hold multiple times before being transferred out of the current skill group, it is counted as one.
|
|
670
|
+
*
|
|
336
671
|
* @example
|
|
337
672
|
* 0
|
|
338
673
|
*/
|
|
339
674
|
callsHold?: number;
|
|
340
675
|
/**
|
|
676
|
+
* @remarks
|
|
677
|
+
* Number of calls that rang to agents. Each call is counted once per queue entry, even if it was assigned to multiple agents and rang multiple times.
|
|
678
|
+
*
|
|
341
679
|
* @example
|
|
342
680
|
* 0
|
|
343
681
|
*/
|
|
344
682
|
callsRinged?: number;
|
|
345
683
|
/**
|
|
684
|
+
* @remarks
|
|
685
|
+
* Maximum dial-up duration, in seconds.
|
|
686
|
+
*
|
|
346
687
|
* @example
|
|
347
688
|
* 49
|
|
348
689
|
*/
|
|
349
690
|
maxDialingTime?: number;
|
|
350
691
|
/**
|
|
692
|
+
* @remarks
|
|
693
|
+
* Maximum hold time during a call, in seconds.
|
|
694
|
+
*
|
|
351
695
|
* @example
|
|
352
696
|
* 0
|
|
353
697
|
*/
|
|
354
698
|
maxHoldTime?: number;
|
|
355
699
|
/**
|
|
700
|
+
* @remarks
|
|
701
|
+
* Maximum ring time, in seconds.
|
|
702
|
+
*
|
|
356
703
|
* @example
|
|
357
704
|
* 0
|
|
358
705
|
*/
|
|
359
706
|
maxRingTime?: number;
|
|
360
707
|
/**
|
|
708
|
+
* @remarks
|
|
709
|
+
* Maximum talk time, in seconds.
|
|
710
|
+
*
|
|
361
711
|
* @example
|
|
362
712
|
* 5
|
|
363
713
|
*/
|
|
364
714
|
maxTalkTime?: number;
|
|
365
715
|
/**
|
|
716
|
+
* @remarks
|
|
717
|
+
* Maximum post-processing time in seconds.
|
|
718
|
+
*
|
|
366
719
|
* @example
|
|
367
720
|
* 4
|
|
368
721
|
*/
|
|
369
722
|
maxWorkTime?: number;
|
|
370
723
|
/**
|
|
724
|
+
* @remarks
|
|
725
|
+
* Satisfaction index, which is the average value of the satisfaction key digits (single-digit numbers).
|
|
726
|
+
*
|
|
371
727
|
* @example
|
|
372
728
|
* 0
|
|
373
729
|
*/
|
|
374
730
|
satisfactionIndex?: number;
|
|
375
731
|
/**
|
|
732
|
+
* @remarks
|
|
733
|
+
* Satisfaction rate. Calculation Formula: number of evaluations marked as satisfied / Count of satisfaction survey responses.
|
|
734
|
+
*
|
|
376
735
|
* @example
|
|
377
736
|
* 0
|
|
378
737
|
*/
|
|
379
738
|
satisfactionRate?: number;
|
|
380
739
|
/**
|
|
740
|
+
* @remarks
|
|
741
|
+
* Sending Count of satisfaction surveys.
|
|
742
|
+
*
|
|
381
743
|
* @example
|
|
382
744
|
* 0
|
|
383
745
|
*/
|
|
384
746
|
satisfactionSurveysOffered?: number;
|
|
385
747
|
/**
|
|
748
|
+
* @remarks
|
|
749
|
+
* Count of satisfaction survey responses.
|
|
750
|
+
*
|
|
386
751
|
* @example
|
|
387
752
|
* 0
|
|
388
753
|
*/
|
|
389
754
|
satisfactionSurveysResponded?: number;
|
|
390
755
|
/**
|
|
756
|
+
* @remarks
|
|
757
|
+
* Total dial-up duration, in seconds.
|
|
758
|
+
*
|
|
391
759
|
* @example
|
|
392
760
|
* 60
|
|
393
761
|
*/
|
|
394
762
|
totalDialingTime?: number;
|
|
395
763
|
/**
|
|
764
|
+
* @remarks
|
|
765
|
+
* Total hold time during calls, in seconds.
|
|
766
|
+
*
|
|
396
767
|
* @example
|
|
397
768
|
* 0
|
|
398
769
|
*/
|
|
399
770
|
totalHoldTime?: number;
|
|
400
771
|
/**
|
|
772
|
+
* @remarks
|
|
773
|
+
* Total ring time, in seconds.
|
|
774
|
+
*
|
|
401
775
|
* @example
|
|
402
776
|
* 0
|
|
403
777
|
*/
|
|
404
778
|
totalRingTime?: number;
|
|
405
779
|
/**
|
|
780
|
+
* @remarks
|
|
781
|
+
* Total talk time, in seconds.
|
|
782
|
+
*
|
|
406
783
|
* @example
|
|
407
784
|
* 5
|
|
408
785
|
*/
|
|
409
786
|
totalTalkTime?: number;
|
|
410
787
|
/**
|
|
788
|
+
* @remarks
|
|
789
|
+
* Total post-processing duration, in seconds.
|
|
790
|
+
*
|
|
411
791
|
* @example
|
|
412
792
|
* 5
|
|
413
793
|
*/
|
|
@@ -424,8 +804,29 @@ export declare class ListIntervalSkillGroupReportResponseBodyDataOutbound extend
|
|
|
424
804
|
});
|
|
425
805
|
}
|
|
426
806
|
export declare class ListIntervalSkillGroupReportResponseBodyDataOverallBreakCodeDetailList extends $dara.Model {
|
|
807
|
+
/**
|
|
808
|
+
* @remarks
|
|
809
|
+
* Break type code.
|
|
810
|
+
*
|
|
811
|
+
* @example
|
|
812
|
+
* 会议
|
|
813
|
+
*/
|
|
427
814
|
breakCode?: string;
|
|
815
|
+
/**
|
|
816
|
+
* @remarks
|
|
817
|
+
* Number of occurrences of this break type.
|
|
818
|
+
*
|
|
819
|
+
* @example
|
|
820
|
+
* 1
|
|
821
|
+
*/
|
|
428
822
|
count?: number;
|
|
823
|
+
/**
|
|
824
|
+
* @remarks
|
|
825
|
+
* Total duration of this break type, in seconds.
|
|
826
|
+
*
|
|
827
|
+
* @example
|
|
828
|
+
* 120
|
|
829
|
+
*/
|
|
429
830
|
duration?: number;
|
|
430
831
|
static names(): {
|
|
431
832
|
[key: string]: string;
|
|
@@ -440,112 +841,182 @@ export declare class ListIntervalSkillGroupReportResponseBodyDataOverallBreakCod
|
|
|
440
841
|
}
|
|
441
842
|
export declare class ListIntervalSkillGroupReportResponseBodyDataOverall extends $dara.Model {
|
|
442
843
|
/**
|
|
844
|
+
* @remarks
|
|
845
|
+
* Average break time, in seconds. Calculation Formula: TotalBreakTime / Count of breaks. The Count of breaks is not a field provided by the API.
|
|
846
|
+
*
|
|
443
847
|
* @example
|
|
444
848
|
* 0
|
|
445
849
|
*/
|
|
446
850
|
averageBreakTime?: number;
|
|
447
851
|
/**
|
|
852
|
+
* @remarks
|
|
853
|
+
* Average call hold time, in seconds. Calculation Formula: TotalHoldTime / (Inbound CallsHold + Outbound CallsHold).
|
|
854
|
+
*
|
|
448
855
|
* @example
|
|
449
856
|
* 0
|
|
450
857
|
*/
|
|
451
858
|
averageHoldTime?: number;
|
|
452
859
|
/**
|
|
860
|
+
* @remarks
|
|
861
|
+
* Average ready time, in seconds. Calculation Formula: TotalReadyTime / Count of ready events. The count of ready events is not an API statistical field.
|
|
862
|
+
*
|
|
453
863
|
* @example
|
|
454
864
|
* 0
|
|
455
865
|
*/
|
|
456
866
|
averageReadyTime?: number;
|
|
457
867
|
/**
|
|
868
|
+
* @remarks
|
|
869
|
+
* Average talk time, in seconds. Calculation Formula: TotalTalkTime / (CallsAnswered + CallsHandled).
|
|
870
|
+
*
|
|
458
871
|
* @example
|
|
459
872
|
* 0
|
|
460
873
|
*/
|
|
461
874
|
averageTalkTime?: number;
|
|
462
875
|
/**
|
|
876
|
+
* @remarks
|
|
877
|
+
* Average post-processing time, in seconds. Calculation Formula: TotalWorkTime / TotalCalls.
|
|
878
|
+
*
|
|
463
879
|
* @example
|
|
464
880
|
* 6
|
|
465
881
|
*/
|
|
466
882
|
averageWorkTime?: number;
|
|
883
|
+
/**
|
|
884
|
+
* @remarks
|
|
885
|
+
* Statistics for each break type.
|
|
886
|
+
*/
|
|
467
887
|
breakCodeDetailList?: ListIntervalSkillGroupReportResponseBodyDataOverallBreakCodeDetailList[];
|
|
468
888
|
/**
|
|
889
|
+
* @remarks
|
|
890
|
+
* Maximum break duration, in seconds.
|
|
891
|
+
*
|
|
469
892
|
* @example
|
|
470
893
|
* 1
|
|
471
894
|
*/
|
|
472
895
|
maxBreakTime?: number;
|
|
473
896
|
/**
|
|
897
|
+
* @remarks
|
|
898
|
+
* Maximum call hold duration, in seconds.
|
|
899
|
+
*
|
|
474
900
|
* @example
|
|
475
901
|
* 0
|
|
476
902
|
*/
|
|
477
903
|
maxHoldTime?: number;
|
|
478
904
|
/**
|
|
905
|
+
* @remarks
|
|
906
|
+
* Maximum ready time, in seconds.
|
|
907
|
+
*
|
|
479
908
|
* @example
|
|
480
909
|
* 4927
|
|
481
910
|
*/
|
|
482
911
|
maxReadyTime?: number;
|
|
483
912
|
/**
|
|
913
|
+
* @remarks
|
|
914
|
+
* Maximum talk time, in seconds.
|
|
915
|
+
*
|
|
484
916
|
* @example
|
|
485
917
|
* 6
|
|
486
918
|
*/
|
|
487
919
|
maxTalkTime?: number;
|
|
488
920
|
/**
|
|
921
|
+
* @remarks
|
|
922
|
+
* Maximum post-processing duration, in seconds.
|
|
923
|
+
*
|
|
489
924
|
* @example
|
|
490
925
|
* 19
|
|
491
926
|
*/
|
|
492
927
|
maxWorkTime?: number;
|
|
493
928
|
/**
|
|
929
|
+
* @remarks
|
|
930
|
+
* Agent occupancy rate, calculated using the formula: (TotalWorkTime + TotalTalkTime) / TotalLoggedInTime.
|
|
931
|
+
*
|
|
494
932
|
* @example
|
|
495
933
|
* 0.00422315148470254
|
|
496
934
|
*/
|
|
497
935
|
occupancyRate?: number;
|
|
498
936
|
/**
|
|
937
|
+
* @remarks
|
|
938
|
+
* Satisfaction index, which is the average value of the single-digit satisfaction rating entered by users.
|
|
939
|
+
*
|
|
499
940
|
* @example
|
|
500
941
|
* 0
|
|
501
942
|
*/
|
|
502
943
|
satisfactionIndex?: number;
|
|
503
944
|
/**
|
|
945
|
+
* @remarks
|
|
946
|
+
* Satisfaction rate. Calculation Formula: Number of evaluations marked as satisfied / Count of satisfaction survey responses.
|
|
947
|
+
*
|
|
504
948
|
* @example
|
|
505
949
|
* 0
|
|
506
950
|
*/
|
|
507
951
|
satisfactionRate?: number;
|
|
508
952
|
/**
|
|
953
|
+
* @remarks
|
|
954
|
+
* Sending Count of satisfaction surveys.
|
|
955
|
+
*
|
|
509
956
|
* @example
|
|
510
957
|
* 0
|
|
511
958
|
*/
|
|
512
959
|
satisfactionSurveysOffered?: number;
|
|
513
960
|
/**
|
|
961
|
+
* @remarks
|
|
962
|
+
* Count of satisfaction survey responses.
|
|
963
|
+
*
|
|
514
964
|
* @example
|
|
515
965
|
* 0
|
|
516
966
|
*/
|
|
517
967
|
satisfactionSurveysResponded?: number;
|
|
518
968
|
/**
|
|
969
|
+
* @remarks
|
|
970
|
+
* Total break time, in seconds.
|
|
971
|
+
*
|
|
519
972
|
* @example
|
|
520
973
|
* 5
|
|
521
974
|
*/
|
|
522
975
|
totalBreakTime?: number;
|
|
523
976
|
/**
|
|
977
|
+
* @remarks
|
|
978
|
+
* Total call volume. Calculation Formula: CallsOffered + CallsDialed.
|
|
979
|
+
*
|
|
524
980
|
* @example
|
|
525
981
|
* 5
|
|
526
982
|
*/
|
|
527
983
|
totalCalls?: number;
|
|
528
984
|
/**
|
|
985
|
+
* @remarks
|
|
986
|
+
* Total hold time, in seconds.
|
|
987
|
+
*
|
|
529
988
|
* @example
|
|
530
989
|
* 0
|
|
531
990
|
*/
|
|
532
991
|
totalHoldTime?: number;
|
|
533
992
|
/**
|
|
993
|
+
* @remarks
|
|
994
|
+
* Total logon duration, in seconds.
|
|
995
|
+
*
|
|
534
996
|
* @example
|
|
535
997
|
* 9236
|
|
536
998
|
*/
|
|
537
999
|
totalLoggedInTime?: number;
|
|
538
1000
|
/**
|
|
1001
|
+
* @remarks
|
|
1002
|
+
* Total ready time in seconds.
|
|
1003
|
+
*
|
|
539
1004
|
* @example
|
|
540
1005
|
* 9106
|
|
541
1006
|
*/
|
|
542
1007
|
totalReadyTime?: number;
|
|
543
1008
|
/**
|
|
1009
|
+
* @remarks
|
|
1010
|
+
* Total talk time, in seconds.
|
|
1011
|
+
*
|
|
544
1012
|
* @example
|
|
545
1013
|
* 13
|
|
546
1014
|
*/
|
|
547
1015
|
totalTalkTime?: number;
|
|
548
1016
|
/**
|
|
1017
|
+
* @remarks
|
|
1018
|
+
* Total post-processing time, in seconds.
|
|
1019
|
+
*
|
|
549
1020
|
* @example
|
|
550
1021
|
* 27
|
|
551
1022
|
*/
|
|
@@ -562,11 +1033,30 @@ export declare class ListIntervalSkillGroupReportResponseBodyDataOverall extends
|
|
|
562
1033
|
});
|
|
563
1034
|
}
|
|
564
1035
|
export declare class ListIntervalSkillGroupReportResponseBodyData extends $dara.Model {
|
|
1036
|
+
/**
|
|
1037
|
+
* @remarks
|
|
1038
|
+
* Back-to-back call metric.
|
|
1039
|
+
*/
|
|
565
1040
|
back2Back?: ListIntervalSkillGroupReportResponseBodyDataBack2Back;
|
|
1041
|
+
/**
|
|
1042
|
+
* @remarks
|
|
1043
|
+
* Inbound metrics.
|
|
1044
|
+
*/
|
|
566
1045
|
inbound?: ListIntervalSkillGroupReportResponseBodyDataInbound;
|
|
1046
|
+
/**
|
|
1047
|
+
* @remarks
|
|
1048
|
+
* Outbound metrics.
|
|
1049
|
+
*/
|
|
567
1050
|
outbound?: ListIntervalSkillGroupReportResponseBodyDataOutbound;
|
|
1051
|
+
/**
|
|
1052
|
+
* @remarks
|
|
1053
|
+
* Overall metrics.
|
|
1054
|
+
*/
|
|
568
1055
|
overall?: ListIntervalSkillGroupReportResponseBodyDataOverall;
|
|
569
1056
|
/**
|
|
1057
|
+
* @remarks
|
|
1058
|
+
* Start Time of the time segment, formatted as a UNIX timestamp in milliseconds.
|
|
1059
|
+
*
|
|
570
1060
|
* @example
|
|
571
1061
|
* 1604639129000
|
|
572
1062
|
*/
|
|
@@ -584,18 +1074,38 @@ export declare class ListIntervalSkillGroupReportResponseBodyData extends $dara.
|
|
|
584
1074
|
}
|
|
585
1075
|
export declare class ListIntervalSkillGroupReportResponseBody extends $dara.Model {
|
|
586
1076
|
/**
|
|
1077
|
+
* @remarks
|
|
1078
|
+
* Response code.
|
|
1079
|
+
*
|
|
587
1080
|
* @example
|
|
588
1081
|
* OK
|
|
589
1082
|
*/
|
|
590
1083
|
code?: string;
|
|
1084
|
+
/**
|
|
1085
|
+
* @remarks
|
|
1086
|
+
* List of segment-based statistics for the skill group.
|
|
1087
|
+
*/
|
|
591
1088
|
data?: ListIntervalSkillGroupReportResponseBodyData[];
|
|
592
1089
|
/**
|
|
1090
|
+
* @remarks
|
|
1091
|
+
* HTTP status code.
|
|
1092
|
+
*
|
|
593
1093
|
* @example
|
|
594
1094
|
* 200
|
|
595
1095
|
*/
|
|
596
1096
|
httpStatusCode?: number;
|
|
1097
|
+
/**
|
|
1098
|
+
* @remarks
|
|
1099
|
+
* Response message.
|
|
1100
|
+
*
|
|
1101
|
+
* @example
|
|
1102
|
+
* 无
|
|
1103
|
+
*/
|
|
597
1104
|
message?: string;
|
|
598
1105
|
/**
|
|
1106
|
+
* @remarks
|
|
1107
|
+
* Request ID.
|
|
1108
|
+
*
|
|
599
1109
|
* @example
|
|
600
1110
|
* 943D8EF3-3321-471F-A104-51C96FCA94D6
|
|
601
1111
|
*/
|