@alicloud/ccc20200701 2.38.2 → 2.39.0

package/dist/models/ListIntervalInstanceReportResponseBody.d.ts

@@ -1,269 +1,481 @@
 import * as $dara from '@darabonba/typescript';
 export declare class ListIntervalInstanceReportResponseBodyDataInbound extends $dara.Model {
+    /**
+     * @remarks
+     * Abandon rate. Calculation Formula: CallsAbandoned / CallsOffered (because management events related to abandonment and assignment may fall into different Time Ranges, the Result may exceed 100% in certain cases).
+     *
+     * @example
+     * 0
+     */
     abandonRate?: number;
     /**
+     * @remarks
+     * Deprecated. Refer to the AbandonRate field instead.
+     *
      * @example
      * 0
      */
     abandonedRate?: number;
     /**
+     * @remarks
+     * The average abandon time, in seconds. Calculation Formula: TotalAbandonTime / CallsAbandoned.
+     *
      * @example
      * 0
      */
     averageAbandonTime?: number;
     /**
+     * @remarks
+     * Average IVR abandonment time, in seconds. Calculation Formula: TotalAbandonedInIVRTime / CallsAbandonedInIVR.
+     *
      * @example
      * 0
      */
     averageAbandonedInIVRTime?: number;
     /**
+     * @remarks
+     * Average queue abandonment duration, in seconds. Calculation Formula: TotalAbandonedInQueueTime / CallsAbandonedInQueue.
+     *
      * @example
      * 0
      */
     averageAbandonedInQueueTime?: number;
     /**
+     * @remarks
+     * Average abandoned-in-ring time, in seconds. Calculation Formula: TotalAbandonedInRingTime / CallsAbandonedInRing.
+     *
      * @example
      * 0
      */
     averageAbandonedInRingTime?: number;
+    /**
+     * @remarks
+     * Average first response time for chat sessions, in seconds.
+     *
+     * @example
+     * 6
+     */
     averageFirstResponseTime?: number;
     /**
+     * @remarks
+     * Average call hold duration, in seconds. Calculation Formula: TotalHoldTime / CallsHold.
+     *
      * @example
      * 0
      */
     averageHoldTime?: number;
+    /**
+     * @remarks
+     * Average response time (RT) of chat sessions.
+     *
+     * @example
+     * 15
+     */
     averageResponseTime?: number;
     /**
+     * @remarks
+     * Average ring time, in seconds. Calculation Formula: TotalRingTime / CallsRinged.
+     *
      * @example
      * 5
      */
     averageRingTime?: number;
     /**
+     * @remarks
+     * Average talk time, in seconds. Calculation Formula: TotalTalkTime / CallsHandled.
+     *
      * @example
      * 64
      */
     averageTalkTime?: number;
     /**
+     * @remarks
+     * Average wait time, which is the average duration callers wait before an agent answers a call. Calculation Formula: TotalWaitTime / CallsHandled.
+     *
      * @example
      * 5
      */
     averageWaitTime?: number;
     /**
+     * @remarks
+     * Average post-processing time, in seconds. Calculation Formula: TotalWorkTime / CallsHandled.
+     *
      * @example
      * 13
      */
     averageWorkTime?: number;
     /**
+     * @remarks
+     * Total abandoned calls. Calculation Formula: CallsAbandonedInIVR + CallsAbandonedInQueue + CallsAbandonedInRing.
+     *
      * @example
      * 0
      */
     callsAbandoned?: number;
     /**
+     * @remarks
+     * Number of calls abandoned in IVR, which refers to the count of calls where the Customer hung up during the IVR flow after entering the IVR process.
+     *
      * @example
      * 0
      */
     callsAbandonedInIVR?: number;
     /**
+     * @remarks
+     * The number of calls abandoned in the queue, which refers to calls where the customer hung up while waiting in the queue after entering it.
+     *
      * @example
      * 0
      */
     callsAbandonedInQueue?: number;
     /**
+     * @remarks
+     * Number of calls abandoned during ringing, which refers to the Quantity of calls where the Customer hung up while the agent\\"s phone was ringing.
+     *
      * @example
      * 0
      */
     callsAbandonedInRing?: number;
     /**
+     * @remarks
+     * The number of calls abandoned in the Intelligent Navigation module.
+     *
      * @example
      * 0
      */
     callsAbandonedInVoiceNavigator?: number;
     /**
+     * @remarks
+     * Number of consult transfers, which refers to the Count of calls that involved a consult transfer. If a single call initiated multiple transfers, it is counted as one.
+     *
      * @example
      * 0
      */
     callsAttendedTransferred?: number;
     /**
+     * @remarks
+     * Quantity of blind transfers, which is the number of calls that were directly transferred. If a single call was transferred multiple times, it is counted as one.
+     *
      * @example
      * 0
      */
     callsBlindTransferred?: number;
+    /**
+     * @remarks
+     * Number of calls that caused IVR exceptions.
+     *
+     * @example
+     * 0
+     */
     callsCausedIVRException?: number;
     /**
+     * @remarks
+     * The number of calls forwarded to an external number.
+     *
      * @example
      * 0
      */
     callsForwardToOutsideNumber?: number;
     /**
+     * @remarks
+     * The acknowledgement count, which refers to the number of calls answered by agents. If a single call is answered by multiple agents, it is counted as one.
+     *
      * @example
      * 7
      */
     callsHandled?: number;
     /**
+     * @remarks
+     * Number of calls placed on hold. If a single call is placed on hold multiple times, it is counted as one.
+     *
      * @example
      * 0
      */
     callsHold?: number;
     /**
+     * @remarks
+     * The number of calls with IVR exceptions. A call is counted when the IVR enters a hang-up reason node and the hang-up reason configured for that node is "failed transfer to agent." In this case, the count increases by 1.
+     *
      * @example
      * 0
      */
     callsIVRException?: number;
     /**
+     * @remarks
+     * Number of calls offered to Cloud Contact Center.
+     *
      * @example
      * 7
      */
     callsOffered?: number;
     /**
+     * @remarks
+     * Number of calls that entered the queue. If a single call entered the queue multiple times, it is counted as one.
+     *
      * @example
      * 7
      */
     callsQueued?: number;
     /**
+     * @remarks
+     * Queue Failure quantity, which refers to the number of calls where the customer hung up during queuing after the call entered the queue.
+     *
      * @example
      * 0
      */
     callsQueuingFailed?: number;
     /**
+     * @remarks
+     * Quantity of calls that overflowed from the queue, meaning calls that encountered queue overflow while waiting in the IVR queue.
+     *
      * @example
      * 0
      */
     callsQueuingOverflow?: number;
     /**
+     * @remarks
+     * Number of calls that timed out during the queuing phase.
+     *
      * @example
      * 0
      */
     callsQueuingTimeout?: number;
     /**
+     * @remarks
+     * Number of calls that rang to agents. If a single call was assigned to multiple agents and rang for each, it is counted as one.
+     *
      * @example
      * 7
      */
     callsRinged?: number;
+    /**
+     * @remarks
+     * Quantity of calls transferred to voicemail.
+     *
+     * @example
+     * 1
+     */
     callsToVoicemail?: number;
     /**
+     * @remarks
+     * The number of calls directed to voicemail.
+     *
      * @example
      * 0
      */
     callsVoicemail?: number;
     /**
+     * @remarks
+     * Acknowledgement rate. Calculation Formula: CallsHandled / CallsOffered (because acknowledgement events and assign events may fall into different time ranges, the result may exceed 100% in certain cases).
+     *
      * @example
      * 1
      */
     handleRate?: number;
     /**
+     * @remarks
+     * The maximum abandon time, in seconds.
+     *
      * @example
      * 0
      */
     maxAbandonTime?: number;
     /**
+     * @remarks
+     * Maximum IVR abandonment duration, in seconds.
+     *
      * @example
      * 0
      */
     maxAbandonedInIVRTime?: number;
     /**
+     * @remarks
+     * Maximum abandoned-in-queue time, in seconds.
+     *
      * @example
      * 0
      */
     maxAbandonedInQueueTime?: number;
     /**
+     * @remarks
+     * Maximum ring abandonment duration, in seconds.
+     *
      * @example
      * 0
      */
     maxAbandonedInRingTime?: number;
     /**
+     * @remarks
+     * Maximum hold time, in seconds.
+     *
      * @example
      * 0
      */
     maxHoldTime?: number;
     /**
+     * @remarks
+     * Maximum ring duration, in seconds.
+     *
      * @example
      * 12
      */
     maxRingTime?: number;
     /**
+     * @remarks
+     * Maximum talk time, in seconds.
+     *
      * @example
      * 219
      */
     maxTalkTime?: number;
     /**
+     * @remarks
+     * The maximum wait time, in seconds.
+     *
      * @example
      * 13
      */
     maxWaitTime?: number;
     /**
+     * @remarks
+     * Maximum post-processing time, in seconds.
+     *
      * @example
      * 17
      */
     maxWorkTime?: number;
     /**
+     * @remarks
+     * Satisfaction index, which is the average value of the satisfaction keypress digits (single-digit numbers).
+     *
      * @example
      * 0
      */
     satisfactionIndex?: number;
     /**
+     * @remarks
+     * Satisfaction rate. Calculation Formula: Number of evaluations marked as satisfied / Count of satisfaction survey responses.
+     *
      * @example
      * 0
      */
     satisfactionRate?: number;
     /**
+     * @remarks
+     * Sending Count of satisfaction surveys.
+     *
      * @example
      * 0
      */
     satisfactionSurveysOffered?: number;
     /**
+     * @remarks
+     * The count of satisfaction survey responses.
+     *
      * @example
      * 0
      */
     satisfactionSurveysResponded?: number;
     /**
+     * @remarks
+     * Service level within 20 seconds, calculated as the number of calls with wait time less than or equal to 20 seconds divided by CallsQueued.
+     *
      * @example
      * 1
      */
     serviceLevel20?: number;
     /**
+     * @remarks
+     * Total abandon time, in seconds.
+     *
      * @example
      * 0
      */
     totalAbandonTime?: number;
     /**
+     * @remarks
+     * Total IVR abandonment duration, in seconds.
+     *
      * @example
      * 0
      */
     totalAbandonedInIVRTime?: number;
     /**
+     * @remarks
+     * Total abandoned-in-queue time, in seconds.
+     *
      * @example
      * 0
      */
     totalAbandonedInQueueTime?: number;
     /**
+     * @remarks
+     * Total abandoned-in-ring time, in seconds.
+     *
      * @example
      * 0
      */
     totalAbandonedInRingTime?: number;
     /**
+     * @remarks
+     * Total hold time during calls, in seconds.
+     *
      * @example
      * 0
      */
     totalHoldTime?: number;
+    /**
+     * @remarks
+     * Total number of messages sent in chat sessions.
+     *
+     * @example
+     * 12
+     */
     totalMessagesSent?: number;
+    /**
+     * @remarks
+     * Total number of messages sent by agents in chat sessions.
+     *
+     * @example
+     * 8
+     */
     totalMessagesSentByAgent?: number;
+    /**
+     * @remarks
+     * Total number of messages sent by the Customer in chat sessions.
+     *
+     * @example
+     * 4
+     */
     totalMessagesSentByCustomer?: number;
     /**
+     * @remarks
+     * Total ring time, in seconds.
+     *
      * @example
      * 32
      */
     totalRingTime?: number;
     /**
+     * @remarks
+     * Total talk time, in seconds.
+     *
      * @example
      * 447
      */
     totalTalkTime?: number;
     /**
+     * @remarks
+     * The total wait time, in seconds.
+     *
      * @example
      * 34
      */
     totalWaitTime?: number;
     /**
+     * @remarks
+     * Total post-processing time, in seconds.
+     *
      * @example
      * 85
      */
@@ -281,131 +493,209 @@ export declare class ListIntervalInstanceReportResponseBodyDataInbound extends $
 }
 export declare class ListIntervalInstanceReportResponseBodyDataOutbound extends $dara.Model {
     /**
+     * @remarks
+     * Answer rate. Calculation Formula: CallsAnswered / CallsDialed (because management events for answering and acknowledgement may fall into different Time Ranges, the Result may exceed 100% in certain cases).
+     *
      * @example
      * 0
      */
     answerRate?: number;
     /**
+     * @remarks
+     * Average dial-up duration, in seconds. Calculation Formula: TotalDialingTime / CallsDialed.
+     *
      * @example
      * 0
      */
     averageDialingTime?: number;
     /**
+     * @remarks
+     * Average hold duration, in seconds. Calculation formula: TotalHoldTime / CallsHold.
+     *
      * @example
      * 0
      */
     averageHoldTime?: number;
     /**
+     * @remarks
+     * Average ring time in seconds. Calculation Formula: TotalRingTime / CallsRinged.
+     *
      * @example
      * 0
      */
     averageRingTime?: number;
     /**
+     * @remarks
+     * Average talk time, in seconds. Calculation Formula: TotalTalkTime / CallsAnswered.
+     *
      * @example
      * 0
      */
     averageTalkTime?: number;
     /**
+     * @remarks
+     * Average post-processing time in seconds. Calculation Formula: TotalWorkTime / CallsDialed.
+     *
      * @example
      * 0
      */
     averageWorkTime?: number;
     /**
+     * @remarks
+     * Number of answered calls.
+     *
      * @example
      * 0
      */
     callsAnswered?: number;
     /**
+     * @remarks
+     * The number of calls transferred via consultation, which refers to the quantity of calls that underwent consultation-based transfer. If a single call was transferred multiple times, it is counted as one.
+     *
      * @example
      * 0
      */
     callsAttendedTransferred?: number;
     /**
+     * @remarks
+     * Quantity of blind transfers, which refers to the number of calls that were directly transferred. If a single call is transferred multiple times, it counts as one.
+     *
      * @example
      * 0
      */
     callsBlindTransferred?: number;
     /**
+     * @remarks
+     * Number of dialed calls.
+     *
      * @example
      * 0
      */
     callsDialed?: number;
     /**
+     * @remarks
+     * Number of calls placed on hold. If a single call is placed on hold multiple times, it is counted as one.
+     *
      * @example
      * 0
      */
     callsHold?: number;
     /**
+     * @remarks
+     * Number of calls that rang for agents. If a single call is assigned to multiple agents and rings for each, it is counted as one.
+     *
      * @example
      * 0
      */
     callsRinged?: number;
     /**
+     * @remarks
+     * Maximum dial-up duration, in seconds.
+     *
      * @example
      * 0
      */
     maxDialingTime?: number;
     /**
+     * @remarks
+     * Maximum hold time during calls, in seconds.
+     *
      * @example
      * 0
      */
     maxHoldTime?: number;
     /**
+     * @remarks
+     * Maximum ring time, in seconds.
+     *
      * @example
      * 0
      */
     maxRingTime?: number;
     /**
+     * @remarks
+     * Maximum talk time, in seconds.
+     *
      * @example
      * 0
      */
     maxTalkTime?: number;
     /**
+     * @remarks
+     * Maximum post-processing time in seconds.
+     *
      * @example
      * 0
      */
     maxWorkTime?: number;
     /**
+     * @remarks
+     * Satisfaction index, which is the average value of the single-digit satisfaction key presses.
+     *
      * @example
      * 0
      */
     satisfactionIndex?: number;
     /**
+     * @remarks
+     * Satisfaction rate. Calculation Formula: Quantity of evaluations marked as satisfied / Count of satisfaction survey responses.
+     *
      * @example
      * 0
      */
     satisfactionRate?: number;
     /**
+     * @remarks
+     * Sending Count of satisfaction surveys.
+     *
      * @example
      * 0
      */
     satisfactionSurveysOffered?: number;
     /**
+     * @remarks
+     * Count of satisfaction survey responses.
+     *
      * @example
      * 0
      */
     satisfactionSurveysResponded?: number;
     /**
+     * @remarks
+     * Total dial-up duration, in seconds.
+     *
      * @example
      * 0
      */
     totalDialingTime?: number;
     /**
+     * @remarks
+     * Total hold duration, in seconds.
+     *
      * @example
      * 0
      */
     totalHoldTime?: number;
     /**
+     * @remarks
+     * Total ring time, in seconds.
+     *
      * @example
      * 0
      */
     totalRingTime?: number;
     /**
+     * @remarks
+     * Total talk time, in seconds.
+     *
      * @example
      * 0
      */
     totalTalkTime?: number;
     /**
+     * @remarks
+     * Total post-processing duration, in seconds.
+     *
      * @example
      * 0
      */
@@ -423,111 +713,177 @@ export declare class ListIntervalInstanceReportResponseBodyDataOutbound extends
 }
 export declare class ListIntervalInstanceReportResponseBodyDataOverall extends $dara.Model {
     /**
+     * @remarks
+     * Average break time, in seconds. Calculation Formula: TotalBreakTime / Break Count. Break Count is not an API statistics field.
+     *
      * @example
      * 0
      */
     averageBreakTime?: number;
     /**
+     * @remarks
+     * Average call hold time, in seconds. Calculation Formula: TotalHoldTime / (Inbound Calls on Hold + Outbound Calls on Hold).
+     *
      * @example
      * 0
      */
     averageHoldTime?: number;
     /**
+     * @remarks
+     * Average ready time, in seconds. Calculation Formula: TotalReadyTime / Ready Count. Ready Count is not an API statistics field.
+     *
      * @example
      * 0
      */
     averageReadyTime?: number;
     /**
+     * @remarks
+     * Average talk time, in seconds. Calculation Formula: TotalTalkTime / (CallsAnswered + CallsHandled).
+     *
      * @example
      * 0
      */
     averageTalkTime?: number;
     /**
+     * @remarks
+     * Average post-processing time per call, in seconds. Calculation Formula: TotalWorkTime / TotalCalls.
+     *
      * @example
      * 0
      */
     averageWorkTime?: number;
     /**
+     * @remarks
+     * Maximum break time, in seconds.
+     *
      * @example
      * 0
      */
     maxBreakTime?: number;
     /**
+     * @remarks
+     * Maximum call hold time, in seconds.
+     *
      * @example
      * 0
      */
     maxHoldTime?: number;
     /**
+     * @remarks
+     * Maximum ready time, in seconds.
+     *
      * @example
      * 0
      */
     maxReadyTime?: number;
     /**
+     * @remarks
+     * Maximum talk time, in seconds.
+     *
      * @example
      * 0
      */
     maxTalkTime?: number;
     /**
+     * @remarks
+     * Maximum post-processing time, in seconds.
+     *
      * @example
      * 0
      */
     maxWorkTime?: number;
     /**
+     * @remarks
+     * Agent occupancy rate. Calculation Formula: (TotalWorkTime + TotalTalkTime) / TotalLoggedInTime.
+     *
      * @example
      * 0
      */
     occupancyRate?: number;
     /**
+     * @remarks
+     * Satisfaction index, which is the average value of the satisfaction keypress digits (single-digit numbers).
+     *
      * @example
      * 0
      */
     satisfactionIndex?: number;
     /**
+     * @remarks
+     * Satisfaction rate. Calculation Formula: Count of evaluations marked as satisfied / Count of satisfaction survey responses.
+     *
      * @example
      * 0
      */
     satisfactionRate?: number;
     /**
+     * @remarks
+     * Sending Count of satisfaction surveys.
+     *
      * @example
      * 0
      */
     satisfactionSurveysOffered?: number;
     /**
+     * @remarks
+     * Response Count of satisfaction surveys.
+     *
      * @example
      * 0
      */
     satisfactionSurveysResponded?: number;
     /**
+     * @remarks
+     * Total break time in seconds.
+     *
      * @example
      * 0
      */
     totalBreakTime?: number;
     /**
+     * @remarks
+     * Total call volume. Calculation Formula: CallsOffered + CallsDialed.
+     *
      * @example
      * 0
      */
     totalCalls?: number;
     /**
+     * @remarks
+     * Total hold time, in seconds.
+     *
      * @example
      * 0
      */
     totalHoldTime?: number;
     /**
+     * @remarks
+     * Total logon duration, in seconds. Exclude break time.
+     *
      * @example
      * 0
      */
     totalLoggedInTime?: number;
     /**
+     * @remarks
+     * Total ready time in seconds.
+     *
      * @example
      * 0
      */
     totalReadyTime?: number;
     /**
+     * @remarks
+     * Total talk time, in seconds.
+     *
      * @example
      * 0
      */
     totalTalkTime?: number;
     /**
+     * @remarks
+     * Total post-processing time in seconds.
+     *
      * @example
      * 0
      */
@@ -544,10 +900,25 @@ export declare class ListIntervalInstanceReportResponseBodyDataOverall extends $
     });
 }
 export declare class ListIntervalInstanceReportResponseBodyData extends $dara.Model {
+    /**
+     * @remarks
+     * Inbound metrics.
+     */
     inbound?: ListIntervalInstanceReportResponseBodyDataInbound;
+    /**
+     * @remarks
+     * Outbound metrics.
+     */
     outbound?: ListIntervalInstanceReportResponseBodyDataOutbound;
+    /**
+     * @remarks
+     * Overall metrics.
+     */
     overall?: ListIntervalInstanceReportResponseBodyDataOverall;
     /**
+     * @remarks
+     * Start Time, formatted as a UNIX timestamp in milliseconds.
+     *
      * @example
      * 1620230400000
      */
@@ -565,18 +936,38 @@ export declare class ListIntervalInstanceReportResponseBodyData extends $dara.Mo
 }
 export declare class ListIntervalInstanceReportResponseBody extends $dara.Model {
     /**
+     * @remarks
+     * Response code.
+     *
      * @example
      * OK
      */
     code?: string;
+    /**
+     * @remarks
+     * List of instance segment statistics data.
+     */
     data?: ListIntervalInstanceReportResponseBodyData[];
     /**
+     * @remarks
+     * HTTP status code.
+     *
      * @example
      * 200
      */
     httpStatusCode?: number;
+    /**
+     * @remarks
+     * Response message.
+     *
+     * @example
+     * 无
+     */
     message?: string;
     /**
+     * @remarks
+     * Request ID.
+     *
      * @example
      * 943D8EF3-3321-471F-A104-51C96FCA94D6
      */