@alicloud/ccc20200701 2.38.2 → 2.39.0

package/dist/models/ListCallDetailRecordsResponseBody.d.ts

@@ -1,136 +1,281 @@
 import * as $dara from '@darabonba/typescript';
 export declare class ListCallDetailRecordsResponseBodyDataList extends $dara.Model {
     /**
+     * @remarks
+     * An additional broker number, which may be used in double-call scenarios.
+     *
      * @example
      * 0533128****
      */
     additionalBroker?: string;
     /**
+     * @remarks
+     * A list of agent IDs, with multiple values separated by commas.
+     *
      * @example
      * agent@ccc-test
      */
     agentIds?: string;
+    /**
+     * @remarks
+     * List of agent names involved in the call, separated by commas.
+     *
+     * @example
+     * 坐席小王
+     */
     agentNames?: string;
     /**
+     * @remarks
+     * The intermediary number.
+     *
      * @example
      * 0533127****
      */
     broker?: string;
     /**
+     * @remarks
+     * Call duration. For inbound calls, timing starts when the call enters IVR. For outbound calls, timing starts when the call is connected. The unit is seconds.
+     *
      * @example
      * 30
      */
     callDuration?: string;
+    /**
+     * @remarks
+     * The Call-Id field in the underlying SIP protocol. If you need to obtain the call ID from the number provider side, you can retrieve it from this field.
+     *
+     * @example
+     * EEEE671A-3E24-4A04-81E6-6C4F5B39DF75
+     */
     callIds?: string;
     /**
+     * @remarks
+     * Called number.
+     *
      * @example
      * 1332315****
      */
     calledNumber?: string;
+    /**
+     * @remarks
+     * The callee\\"s location.
+     *
+     * @example
+     * 山东省-济南
+     */
     calleeLocation?: string;
+    /**
+     * @remarks
+     * Caller location.
+     *
+     * @example
+     * 北京市-北京
+     */
     callerLocation?: string;
     /**
+     * @remarks
+     * Calling number.
+     *
      * @example
      * 0533128****
      */
     callingNumber?: string;
     /**
+     * @remarks
+     * Reason for call termination.
+     *
      * @example
      * Success
      */
     contactDisposition?: string;
     /**
+     * @remarks
+     * Call ID.
+     *
      * @example
      * job-12515239414412****
      */
     contactId?: string;
     /**
+     * @remarks
+     * Call type.
+     *
      * @example
      * Outbound
      */
     contactType?: string;
+    /**
+     * @remarks
+     * Dial-up duration, in seconds.
+     *
+     * @example
+     * 0
+     */
     dialingTime?: number;
     /**
+     * @remarks
+     * Reason for failure to connect.
+     *
      * @example
      * NotConnected
      */
     earlyMediaState?: string;
     /**
+     * @remarks
+     * The time when the call was established. If the call was not established, this value is empty. The format is a Unix timestamp in milliseconds.
+     *
      * @example
      * 1532448000000
      */
     establishedTime?: number;
+    /**
+     * @remarks
+     * The hold duration, in seconds.
+     *
+     * @example
+     * 12
+     */
     heldTime?: number;
     /**
+     * @remarks
+     * Instance ID.
+     *
      * @example
      * ccc-test
      */
     instanceId?: string;
     /**
+     * @remarks
+     * IVR duration, in seconds. This is the time interval from when the IVR starts until the call enters the agent queue (or the customer hangs up).
+     *
      * @example
      * 8
      */
     ivrTime?: number;
     /**
+     * @remarks
+     * The queue duration, in seconds, measured from when the customer entered the agent queue until the agent started ringing (or the customer abandoned the call, the queue timed out, or the queue overflowed).
+     *
      * @example
      * 0
      */
     queueTime?: number;
     /**
+     * @remarks
+     * Recording duration, in seconds.
+     *
      * @example
      * 10
      */
     recordingDuration?: number;
     /**
+     * @remarks
+     * Indicates whether the recording has been generated. Returns false if the call was not established.
+     *
      * @example
      * true
      */
     recordingReady?: boolean;
     /**
+     * @remarks
+     * The party that ended the call.
+     *
      * @example
      * customer
      */
     releaseInitiator?: string;
+    /**
+     * @remarks
+     * Hang-up reason for the channel, indicating why the current channel was disconnected. The value is derived from response codes defined in the SIP protocol. Customers should refer to the SIP protocol to analyze the hang-up reason.
+     *
+     * @example
+     * 486:USER_BUSY
+     */
     releaseReason?: string;
     /**
+     * @remarks
+     * The call end time, formatted as a Unix timestamp in milliseconds.
+     *
      * @example
      * 1532707199000
      */
     releaseTime?: number;
     /**
+     * @remarks
+     * Ring duration, which is the time from when the agent\\"s phone starts ringing until the agent answers (or the customer hangs up), in seconds.
+     *
      * @example
      * 5
      */
     ringTime?: number;
+    /**
+     * @remarks
+     * The satisfaction description, corresponding to the configuration of the satisfaction module in the satisfaction IVR. This is defined by the customer.
+     *
+     * @example
+     * 满意
+     */
     satisfactionDescription?: string;
     /**
+     * @remarks
+     * Satisfaction rating, represented as a single-digit numeric value entered by the customer.
+     *
      * @example
      * 1
      */
     satisfactionIndex?: number;
     /**
+     * @remarks
+     * The channel used for the satisfaction survey.
+     *
      * @example
      * IVR
      */
     satisfactionSurveyChannel?: string;
     /**
+     * @remarks
+     * Indicates whether a satisfaction survey was initiated.
+     *
      * @example
      * true
      */
     satisfactionSurveyOffered?: boolean;
     /**
+     * @remarks
+     * The IDs of the skill groups to which the agents participating in the call belong. Multiple skill group IDs are separated by commas.
+     *
      * @example
      * skillgroup@ccc-test
      */
     skillGroupIds?: string;
+    /**
+     * @remarks
+     * The names of the skill groups to which the agents participating in the call belong. Multiple skill group names are separated by commas.
+     *
+     * @example
+     * 测试技能组
+     */
     skillGroupNames?: string;
     /**
+     * @remarks
+     * Call start time. For inbound calls, timing starts when the call enters IVR. For outbound calls, timing starts from dial-up. The format is a Unix string in milliseconds.
+     *
      * @example
      * 1532448000000
      */
     startTime?: number;
+    /**
+     * @remarks
+     * Talk time, in seconds.
+     *
+     * @example
+     * 0
+     */
     talkTime?: number;
     /**
+     * @remarks
+     * The customer\\"s waiting duration, which equals QueueTime plus RingTime. If the customer abandons the call during waiting, the value is 0. The unit is seconds.
+     *
      * @example
      * 5
      */
@@ -147,18 +292,31 @@ export declare class ListCallDetailRecordsResponseBodyDataList extends $dara.Mod
     });
 }
 export declare class ListCallDetailRecordsResponseBodyData extends $dara.Model {
+    /**
+     * @remarks
+     * List of call records.
+     */
     list?: ListCallDetailRecordsResponseBodyDataList[];
     /**
+     * @remarks
+     * Page number, ranging from 1 to 100.
+     *
      * @example
      * 1
      */
     pageNumber?: number;
     /**
+     * @remarks
+     * Page size, ranging from 1 to 100.
+     *
      * @example
      * 10
      */
     pageSize?: number;
     /**
+     * @remarks
+     * Total count. A real numeric value is returned only when PageNumber is 1; otherwise, 0 is returned.
+     *
      * @example
      * 11
      */
@@ -176,18 +334,38 @@ export declare class ListCallDetailRecordsResponseBodyData extends $dara.Model {
 }
 export declare class ListCallDetailRecordsResponseBody extends $dara.Model {
     /**
+     * @remarks
+     * Response code.
+     *
      * @example
      * OK
      */
     code?: string;
+    /**
+     * @remarks
+     * Data.
+     */
     data?: ListCallDetailRecordsResponseBodyData;
     /**
+     * @remarks
+     * HTTP status code.
+     *
      * @example
      * 200
      */
     httpStatusCode?: number;
+    /**
+     * @remarks
+     * Response message.
+     *
+     * @example
+     * 无
+     */
     message?: string;
     /**
+     * @remarks
+     * Request ID.
+     *
      * @example
      * EEEE671A-3E24-4A04-81E6-6C4F5B39DF75
      */

package/dist/models/ListCallDetailRecordsResponseBody.js.map

@@ -1 +1 @@
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package/dist/models/ListCallDetailRecordsV2request.d.ts

@@ -1,63 +1,175 @@
 import * as $dara from '@darabonba/typescript';
 export declare class ListCallDetailRecordsV2Request extends $dara.Model {
     /**
+     * @remarks
+     * The list of visitor channel types.
+     *
+     * Valid values:
+     *
+     * Web: web page.
+     *
+     * DingTalkServiceWindow: DingTalk service window.
+     *
+     * AliMe: chatbot.
+     *
+     * DingTalkRobot: DingTalk chatbot.
+     *
      * @example
      * ["Web","AliMe"]
      */
     accessChannelTypeList?: string;
     /**
+     * @remarks
+     * The ID of the agent.
+     *
      * @example
      * agent@ccc-test
      */
     agentId?: string;
+    /**
+     * @remarks
+     * Indicates whether the AI post-call analytics report is ready.
+     *
+     * @example
+     * true
+     */
     analyticsReportReady?: boolean;
     /**
+     * @remarks
+     * The intermediate number. The number must be an available outbound number under the instance. In a back-to-back call, this number is used to call the caller and the callee sequentially.
+     *
      * @example
      * 021****4972
      */
     broker?: string;
     /**
+     * @remarks
+     * The called number.
+     *
      * @example
      * 191***9993
      */
     calledNumber?: string;
     /**
+     * @remarks
+     * The calling number.
+     *
      * @example
      * 191***9993
      */
     callingNumber?: string;
     /**
+     * @remarks
+     * Filters results by hangup cause.
+     *
+     * Valid values:
+     *
+     * AbandonedInQueue: Abandoned while queuing.
+     *
+     * NoAnswer: Customer did not answer.
+     *
+     * QueuingTimeout: Queuing timed out.
+     *
+     * Voicemail: Transferred to voice mail.
+     *
+     * QueuingFailed: Transfer to agent failed.
+     *
+     * QueuingOverflow: Queue overflow.
+     *
+     * AbandonedInVoiceNavigator: Abandoned during intelligent navigation.
+     *
+     * Success: Ended normally.
+     *
+     * IVRException: IVR exception.
+     *
+     * AbandonedInRing: Abandoned while ringing.
+     *
+     * AbandonedInIVR: Abandoned in IVR.
+     *
+     * Reject: Customer rejected the call.
+     *
+     * ForwardToOutsideNumber: Forwarded to an external number.
+     *
      * @example
      * ["Success","NoAnswer"]
      */
     contactDispositionList?: string;
     /**
+     * @remarks
+     * The list of call IDs.
+     *
      * @example
      * ["job-123456789","job-234567891"]
      */
     contactIdList?: string;
     /**
+     * @remarks
+     * Filters results by call type.
+     *
+     * Valid values:
+     *
+     * OUTBOUND: outbound call.
+     *
+     * BACK2BACK: back-to-back call.
+     *
+     * PRIVACY_DIAL: encrypted call.
+     *
+     * INTERNAL: internal call.
+     *
+     * PREDICTIVE: predictive outbound call.
+     *
+     * INBOUND: inbound call.
+     *
+     * CONFERENCE: conference call.
+     *
      * @example
      * ["INBOUND","OUTBOUND"]
      */
     contactTypeList?: string;
     /**
+     * @remarks
+     * Filters results by the reason for unanswered calls.
+     *
+     * Valid values:
+     *
+     * NoAnswer: No answer.
+     *
+     * OutOfService: Out of service.
+     *
+     * NotExist: Number does not exist.
+     *
+     * Restricted: Call restricted.
+     *
+     * Busy: Line busy.
+     *
+     * NotConnected: Cannot be connected.
+     *
+     * PowerOff: Phone powered off.
+     *
      * @example
      * ["NotConnected","NoAnswer"]
      */
     earlyMediaStateList?: string;
     /**
+     * @remarks
+     * The end time of the historical data to retrieve. The default value is the current time. The value is a UNIX timestamp. Unit: milliseconds.
+     *
      * @example
      * 1657879880010
      */
     endTime?: number;
     /**
+     * @remarks
+     * The ID of the first agent who participated in the call.
+     *
      * @example
      * agent@ccc-test
      */
     firstAgentId?: string;
     /**
      * @remarks
+     * The instance ID of the call center.
+     *
      * This parameter is required.
      *
      * @example
@@ -65,22 +177,47 @@ export declare class ListCallDetailRecordsV2Request extends $dara.Model {
      */
     instanceId?: string;
     /**
+     * @remarks
+     * The media type.
+     *
+     * Valid values:
+     *
+     * AUDIO: voice call.
+     *
+     * VIDEO: video call.
+     *
+     * CHAT: message.
+     *
+     * ALL: all types.
+     *
      * @example
      * AUDIO
      */
     mediaType?: string;
     /**
+     * @remarks
+     * The phone number.
+     *
      * @example
      * 191***9993
      */
     number?: string;
     /**
+     * @remarks
+     * The field by which to sort the results. This parameter is optional. Default value: startTime (call start time).
+     *
+     * Valid values:
+     *
+     * startTime: call start time.
+     *
      * @example
      * startTime
      */
     orderByField?: string;
     /**
      * @remarks
+     * The page number. Valid values: 1 to 100.
+     *
      * This parameter is required.
      *
      * @example
@@ -89,27 +226,92 @@ export declare class ListCallDetailRecordsV2Request extends $dara.Model {
     pageNumber?: number;
     /**
      * @remarks
+     * The number of entries per page. Valid values: 1 to 100.
+     *
      * This parameter is required.
      *
      * @example
      * 100
      */
     pageSize?: number;
+    /**
+     * @remarks
+     * The party that hung up.
+     *
+     * @example
+     * [\\"AGENT\\"]
+     */
     releaseInitiatorList?: string;
+    /**
+     * @remarks
+     * The hangup reason.
+     *
+     * @example
+     * [\\"VisitorInitiatedClosure\\",\\"AgentInitiatedClosure\\"]
+     */
     releaseReasonList?: string;
+    /**
+     * @remarks
+     * Filters results by satisfaction description. The description content is defined by the customer.
+     *
+     * @example
+     * ["Satisfied","Average"]
+     */
     satisfactionDescriptionList?: string;
     /**
+     * @remarks
+     * Filters results by satisfaction rating. Separate multiple satisfaction ratings with commas (,).
+     *
+     * Valid values:
+     *
+     * -2: Not sent.
+     *
+     * -1: Not rated.
+     *
+     * Other positive numbers: custom satisfaction rating values.
+     *
      * @example
-     * ["1","3"]
+     * ["-1","3"]
+     * [">2"]
+     * ["<3"]
      */
     satisfactionRateList?: string;
     /**
+     * @remarks
+     * The satisfaction survey channel.
+     *
+     * Valid values:
+     *
+     * IVR: voice-based satisfaction survey.
+     *
+     * SMS: SMS-based satisfaction survey.
+     *
+     * CHAT: message-based satisfaction survey.
+     *
      * @example
      * IVR
      */
     satisfactionSurveyChannel?: string;
+    /**
+     * @remarks
+     * The custom query text that follows the Lucene query syntax.
+     *
+     * The following table describes the supported query fields and query types:
+     *
+     * accessChannelUserId: the visitor ID. Supports exact match and fuzzy match.
+     *
+     * accessChannelName: the channel name. Supports exact match and fuzzy match.
+     *
+     * text: the session text. Supports fuzzy match.
+     *
+     * @example
+     * text:please wait AND accessChannelUserId:af1a0-afaa-5086e2946e0b* AND accessChannelName:dedicated development channel*
+     */
     searchPattern?: string;
     /**
+     * @remarks
+     * The list of skill group IDs to which the agent belongs.
+     *
      * @example
      * [
      *       "skg1@ccc-test",
@@ -118,11 +320,23 @@ export declare class ListCallDetailRecordsV2Request extends $dara.Model {
      */
     skillGroupIdList?: string;
     /**
+     * @remarks
+     * The sort order. Default value: DESC.
+     *
+     * Valid values:
+     *
+     * ASC: ascending order.
+     *
+     * DESC: descending order.
+     *
      * @example
      * DESC
      */
     sortOrder?: string;
     /**
+     * @remarks
+     * The start time of the historical data to retrieve. The default value is 00:00 of the current day. The value is a UNIX timestamp. Unit: milliseconds.
+     *
      * @example
      * 1657853640015
      */

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