@alicloud/ccc20200701 2.3.1 → 2.4.0

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package/src/client.ts CHANGED
@@ -3354,6 +3354,81 @@ export class GetRealtimeInstanceStatesResponse extends $tea.Model {
3354
3354
  }
3355
3355
  }
3356
3356
 
3357
+ export class GetSkillGroupRequest extends $tea.Model {
3358
+ instanceId?: string;
3359
+ skillGroupId?: string;
3360
+ static names(): { [key: string]: string } {
3361
+ return {
3362
+ instanceId: 'InstanceId',
3363
+ skillGroupId: 'SkillGroupId',
3364
+ };
3365
+ }
3366
+
3367
+ static types(): { [key: string]: any } {
3368
+ return {
3369
+ instanceId: 'string',
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+ skillGroupId: 'string',
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+ };
3372
+ }
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+
3374
+ constructor(map?: { [key: string]: any }) {
3375
+ super(map);
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+ }
3377
+ }
3378
+
3379
+ export class GetSkillGroupResponseBody extends $tea.Model {
3380
+ code?: string;
3381
+ data?: GetSkillGroupResponseBodyData;
3382
+ httpStatusCode?: number;
3383
+ message?: string;
3384
+ requestId?: string;
3385
+ static names(): { [key: string]: string } {
3386
+ return {
3387
+ code: 'Code',
3388
+ data: 'Data',
3389
+ httpStatusCode: 'HttpStatusCode',
3390
+ message: 'Message',
3391
+ requestId: 'RequestId',
3392
+ };
3393
+ }
3394
+
3395
+ static types(): { [key: string]: any } {
3396
+ return {
3397
+ code: 'string',
3398
+ data: GetSkillGroupResponseBodyData,
3399
+ httpStatusCode: 'number',
3400
+ message: 'string',
3401
+ requestId: 'string',
3402
+ };
3403
+ }
3404
+
3405
+ constructor(map?: { [key: string]: any }) {
3406
+ super(map);
3407
+ }
3408
+ }
3409
+
3410
+ export class GetSkillGroupResponse extends $tea.Model {
3411
+ headers: { [key: string]: string };
3412
+ body: GetSkillGroupResponseBody;
3413
+ static names(): { [key: string]: string } {
3414
+ return {
3415
+ headers: 'headers',
3416
+ body: 'body',
3417
+ };
3418
+ }
3419
+
3420
+ static types(): { [key: string]: any } {
3421
+ return {
3422
+ headers: { 'type': 'map', 'keyType': 'string', 'valueType': 'string' },
3423
+ body: GetSkillGroupResponseBody,
3424
+ };
3425
+ }
3426
+
3427
+ constructor(map?: { [key: string]: any }) {
3428
+ super(map);
3429
+ }
3430
+ }
3431
+
3357
3432
  export class GetTurnCredentialsRequest extends $tea.Model {
3358
3433
  instanceId?: string;
3359
3434
  userId?: string;
@@ -4643,8 +4718,10 @@ export class ListCallDetailRecordsRequest extends $tea.Model {
4643
4718
  calledNumber?: string;
4644
4719
  callingNumber?: string;
4645
4720
  contactDisposition?: string;
4721
+ contactDispositionList?: string;
4646
4722
  contactId?: string;
4647
4723
  contactType?: string;
4724
+ contactTypeList?: string;
4648
4725
  criteria?: string;
4649
4726
  earlyMediaStateList?: string;
4650
4727
  endTime?: number;
@@ -4664,8 +4741,10 @@ export class ListCallDetailRecordsRequest extends $tea.Model {
4664
4741
  calledNumber: 'CalledNumber',
4665
4742
  callingNumber: 'CallingNumber',
4666
4743
  contactDisposition: 'ContactDisposition',
4744
+ contactDispositionList: 'ContactDispositionList',
4667
4745
  contactId: 'ContactId',
4668
4746
  contactType: 'ContactType',
4747
+ contactTypeList: 'ContactTypeList',
4669
4748
  criteria: 'Criteria',
4670
4749
  earlyMediaStateList: 'EarlyMediaStateList',
4671
4750
  endTime: 'EndTime',
@@ -4688,8 +4767,10 @@ export class ListCallDetailRecordsRequest extends $tea.Model {
4688
4767
  calledNumber: 'string',
4689
4768
  callingNumber: 'string',
4690
4769
  contactDisposition: 'string',
4770
+ contactDispositionList: 'string',
4691
4771
  contactId: 'string',
4692
4772
  contactType: 'string',
4773
+ contactTypeList: 'string',
4693
4774
  criteria: 'string',
4694
4775
  earlyMediaStateList: 'string',
4695
4776
  endTime: 'number',
@@ -6183,6 +6264,156 @@ export class ListIvrTrackingDetailsResponse extends $tea.Model {
6183
6264
  }
6184
6265
  }
6185
6266
 
6267
+ export class ListMonoRecordingsRequest extends $tea.Model {
6268
+ contactId?: string;
6269
+ instanceId?: string;
6270
+ static names(): { [key: string]: string } {
6271
+ return {
6272
+ contactId: 'ContactId',
6273
+ instanceId: 'InstanceId',
6274
+ };
6275
+ }
6276
+
6277
+ static types(): { [key: string]: any } {
6278
+ return {
6279
+ contactId: 'string',
6280
+ instanceId: 'string',
6281
+ };
6282
+ }
6283
+
6284
+ constructor(map?: { [key: string]: any }) {
6285
+ super(map);
6286
+ }
6287
+ }
6288
+
6289
+ export class ListMonoRecordingsResponseBody extends $tea.Model {
6290
+ code?: string;
6291
+ data?: ListMonoRecordingsResponseBodyData[];
6292
+ httpStatusCode?: number;
6293
+ message?: string;
6294
+ requestId?: string;
6295
+ static names(): { [key: string]: string } {
6296
+ return {
6297
+ code: 'Code',
6298
+ data: 'Data',
6299
+ httpStatusCode: 'HttpStatusCode',
6300
+ message: 'Message',
6301
+ requestId: 'RequestId',
6302
+ };
6303
+ }
6304
+
6305
+ static types(): { [key: string]: any } {
6306
+ return {
6307
+ code: 'string',
6308
+ data: { 'type': 'array', 'itemType': ListMonoRecordingsResponseBodyData },
6309
+ httpStatusCode: 'number',
6310
+ message: 'string',
6311
+ requestId: 'string',
6312
+ };
6313
+ }
6314
+
6315
+ constructor(map?: { [key: string]: any }) {
6316
+ super(map);
6317
+ }
6318
+ }
6319
+
6320
+ export class ListMonoRecordingsResponse extends $tea.Model {
6321
+ headers: { [key: string]: string };
6322
+ body: ListMonoRecordingsResponseBody;
6323
+ static names(): { [key: string]: string } {
6324
+ return {
6325
+ headers: 'headers',
6326
+ body: 'body',
6327
+ };
6328
+ }
6329
+
6330
+ static types(): { [key: string]: any } {
6331
+ return {
6332
+ headers: { 'type': 'map', 'keyType': 'string', 'valueType': 'string' },
6333
+ body: ListMonoRecordingsResponseBody,
6334
+ };
6335
+ }
6336
+
6337
+ constructor(map?: { [key: string]: any }) {
6338
+ super(map);
6339
+ }
6340
+ }
6341
+
6342
+ export class ListMultiChannelRecordingsRequest extends $tea.Model {
6343
+ contactId?: string;
6344
+ instanceId?: string;
6345
+ static names(): { [key: string]: string } {
6346
+ return {
6347
+ contactId: 'ContactId',
6348
+ instanceId: 'InstanceId',
6349
+ };
6350
+ }
6351
+
6352
+ static types(): { [key: string]: any } {
6353
+ return {
6354
+ contactId: 'string',
6355
+ instanceId: 'string',
6356
+ };
6357
+ }
6358
+
6359
+ constructor(map?: { [key: string]: any }) {
6360
+ super(map);
6361
+ }
6362
+ }
6363
+
6364
+ export class ListMultiChannelRecordingsResponseBody extends $tea.Model {
6365
+ code?: string;
6366
+ data?: ListMultiChannelRecordingsResponseBodyData[];
6367
+ httpStatusCode?: number;
6368
+ message?: string;
6369
+ requestId?: string;
6370
+ static names(): { [key: string]: string } {
6371
+ return {
6372
+ code: 'Code',
6373
+ data: 'Data',
6374
+ httpStatusCode: 'HttpStatusCode',
6375
+ message: 'Message',
6376
+ requestId: 'RequestId',
6377
+ };
6378
+ }
6379
+
6380
+ static types(): { [key: string]: any } {
6381
+ return {
6382
+ code: 'string',
6383
+ data: { 'type': 'array', 'itemType': ListMultiChannelRecordingsResponseBodyData },
6384
+ httpStatusCode: 'number',
6385
+ message: 'string',
6386
+ requestId: 'string',
6387
+ };
6388
+ }
6389
+
6390
+ constructor(map?: { [key: string]: any }) {
6391
+ super(map);
6392
+ }
6393
+ }
6394
+
6395
+ export class ListMultiChannelRecordingsResponse extends $tea.Model {
6396
+ headers: { [key: string]: string };
6397
+ body: ListMultiChannelRecordingsResponseBody;
6398
+ static names(): { [key: string]: string } {
6399
+ return {
6400
+ headers: 'headers',
6401
+ body: 'body',
6402
+ };
6403
+ }
6404
+
6405
+ static types(): { [key: string]: any } {
6406
+ return {
6407
+ headers: { 'type': 'map', 'keyType': 'string', 'valueType': 'string' },
6408
+ body: ListMultiChannelRecordingsResponseBody,
6409
+ };
6410
+ }
6411
+
6412
+ constructor(map?: { [key: string]: any }) {
6413
+ super(map);
6414
+ }
6415
+ }
6416
+
6186
6417
  export class ListOutboundNumbersOfUserRequest extends $tea.Model {
6187
6418
  instanceId?: string;
6188
6419
  pageNumber?: number;
@@ -9385,10 +9616,12 @@ export class RemovePhoneNumberFromSkillGroupsResponse extends $tea.Model {
9385
9616
  }
9386
9617
 
9387
9618
  export class RemovePhoneNumbersRequest extends $tea.Model {
9619
+ force?: boolean;
9388
9620
  instanceId?: string;
9389
9621
  numberList?: string;
9390
9622
  static names(): { [key: string]: string } {
9391
9623
  return {
9624
+ force: 'Force',
9392
9625
  instanceId: 'InstanceId',
9393
9626
  numberList: 'NumberList',
9394
9627
  };
@@ -9396,6 +9629,7 @@ export class RemovePhoneNumbersRequest extends $tea.Model {
9396
9629
 
9397
9630
  static types(): { [key: string]: any } {
9398
9631
  return {
9632
+ force: 'boolean',
9399
9633
  instanceId: 'string',
9400
9634
  numberList: 'string',
9401
9635
  };
@@ -11357,11 +11591,13 @@ export class AnswerCallResponseBodyDataCallContextChannelContexts extends $tea.M
11357
11591
  }
11358
11592
 
11359
11593
  export class AnswerCallResponseBodyDataCallContext extends $tea.Model {
11594
+ callType?: string;
11360
11595
  channelContexts?: AnswerCallResponseBodyDataCallContextChannelContexts[];
11361
11596
  instanceId?: string;
11362
11597
  jobId?: string;
11363
11598
  static names(): { [key: string]: string } {
11364
11599
  return {
11600
+ callType: 'CallType',
11365
11601
  channelContexts: 'ChannelContexts',
11366
11602
  instanceId: 'InstanceId',
11367
11603
  jobId: 'JobId',
@@ -11370,6 +11606,7 @@ export class AnswerCallResponseBodyDataCallContext extends $tea.Model {
11370
11606
 
11371
11607
  static types(): { [key: string]: any } {
11372
11608
  return {
11609
+ callType: 'string',
11373
11610
  channelContexts: { 'type': 'array', 'itemType': AnswerCallResponseBodyDataCallContextChannelContexts },
11374
11611
  instanceId: 'string',
11375
11612
  jobId: 'string',
@@ -11767,10 +12004,12 @@ export class BlindTransferResponseBodyDataUserContext extends $tea.Model {
11767
12004
 
11768
12005
  export class BlindTransferResponseBodyData extends $tea.Model {
11769
12006
  callContext?: BlindTransferResponseBodyDataCallContext;
12007
+ contextId?: number;
11770
12008
  userContext?: BlindTransferResponseBodyDataUserContext;
11771
12009
  static names(): { [key: string]: string } {
11772
12010
  return {
11773
12011
  callContext: 'CallContext',
12012
+ contextId: 'ContextId',
11774
12013
  userContext: 'UserContext',
11775
12014
  };
11776
12015
  }
@@ -11778,6 +12017,7 @@ export class BlindTransferResponseBodyData extends $tea.Model {
11778
12017
  static types(): { [key: string]: any } {
11779
12018
  return {
11780
12019
  callContext: BlindTransferResponseBodyDataCallContext,
12020
+ contextId: 'number',
11781
12021
  userContext: BlindTransferResponseBodyDataUserContext,
11782
12022
  };
11783
12023
  }
@@ -12475,10 +12715,12 @@ export class CreateUserResponseBodyData extends $tea.Model {
12475
12715
  }
12476
12716
 
12477
12717
  export class GetCallDetailRecordResponseBodyDataAgentEventsEventSequence extends $tea.Model {
12718
+ duration?: number;
12478
12719
  event?: string;
12479
12720
  eventTime?: number;
12480
12721
  static names(): { [key: string]: string } {
12481
12722
  return {
12723
+ duration: 'Duration',
12482
12724
  event: 'Event',
12483
12725
  eventTime: 'EventTime',
12484
12726
  };
@@ -12486,6 +12728,7 @@ export class GetCallDetailRecordResponseBodyDataAgentEventsEventSequence extends
12486
12728
 
12487
12729
  static types(): { [key: string]: any } {
12488
12730
  return {
12731
+ duration: 'number',
12489
12732
  event: 'string',
12490
12733
  eventTime: 'number',
12491
12734
  };
@@ -12769,6 +13012,7 @@ export class GetCampaignResponseBodyData extends $tea.Model {
12769
13012
  casesAborted?: number;
12770
13013
  casesConnected?: number;
12771
13014
  casesUncompleted?: number;
13015
+ casesUncompletedAfterAttempted?: number;
12772
13016
  maxAttemptCount?: number;
12773
13017
  minAttemptInterval?: number;
12774
13018
  name?: string;
@@ -12790,6 +13034,7 @@ export class GetCampaignResponseBodyData extends $tea.Model {
12790
13034
  casesAborted: 'CasesAborted',
12791
13035
  casesConnected: 'CasesConnected',
12792
13036
  casesUncompleted: 'CasesUncompleted',
13037
+ casesUncompletedAfterAttempted: 'CasesUncompletedAfterAttempted',
12793
13038
  maxAttemptCount: 'MaxAttemptCount',
12794
13039
  minAttemptInterval: 'MinAttemptInterval',
12795
13040
  name: 'Name',
@@ -12814,6 +13059,7 @@ export class GetCampaignResponseBodyData extends $tea.Model {
12814
13059
  casesAborted: 'number',
12815
13060
  casesConnected: 'number',
12816
13061
  casesUncompleted: 'number',
13062
+ casesUncompletedAfterAttempted: 'number',
12817
13063
  maxAttemptCount: 'number',
12818
13064
  minAttemptInterval: 'number',
12819
13065
  name: 'string',
@@ -13780,6 +14026,37 @@ export class GetRealtimeInstanceStatesResponseBodyData extends $tea.Model {
13780
14026
  }
13781
14027
  }
13782
14028
 
14029
+ export class GetSkillGroupResponseBodyData extends $tea.Model {
14030
+ description?: string;
14031
+ displayName?: string;
14032
+ instanceId?: string;
14033
+ name?: string;
14034
+ skillGroupId?: string;
14035
+ static names(): { [key: string]: string } {
14036
+ return {
14037
+ description: 'Description',
14038
+ displayName: 'DisplayName',
14039
+ instanceId: 'InstanceId',
14040
+ name: 'Name',
14041
+ skillGroupId: 'SkillGroupId',
14042
+ };
14043
+ }
14044
+
14045
+ static types(): { [key: string]: any } {
14046
+ return {
14047
+ description: 'string',
14048
+ displayName: 'string',
14049
+ instanceId: 'string',
14050
+ name: 'string',
14051
+ skillGroupId: 'string',
14052
+ };
14053
+ }
14054
+
14055
+ constructor(map?: { [key: string]: any }) {
14056
+ super(map);
14057
+ }
14058
+ }
14059
+
13783
14060
  export class GetTurnCredentialsResponseBodyData extends $tea.Model {
13784
14061
  password?: string;
13785
14062
  userName?: string;
@@ -14689,10 +14966,12 @@ export class LaunchSurveyResponseBodyDataUserContext extends $tea.Model {
14689
14966
 
14690
14967
  export class LaunchSurveyResponseBodyData extends $tea.Model {
14691
14968
  callContext?: LaunchSurveyResponseBodyDataCallContext;
14969
+ contextId?: number;
14692
14970
  userContext?: LaunchSurveyResponseBodyDataUserContext;
14693
14971
  static names(): { [key: string]: string } {
14694
14972
  return {
14695
14973
  callContext: 'CallContext',
14974
+ contextId: 'ContextId',
14696
14975
  userContext: 'UserContext',
14697
14976
  };
14698
14977
  }
@@ -14700,6 +14979,7 @@ export class LaunchSurveyResponseBodyData extends $tea.Model {
14700
14979
  static types(): { [key: string]: any } {
14701
14980
  return {
14702
14981
  callContext: LaunchSurveyResponseBodyDataCallContext,
14982
+ contextId: 'number',
14703
14983
  userContext: LaunchSurveyResponseBodyDataUserContext,
14704
14984
  };
14705
14985
  }
@@ -14711,12 +14991,14 @@ export class LaunchSurveyResponseBodyData extends $tea.Model {
14711
14991
 
14712
14992
  export class ListAgentStateLogsResponseBodyData extends $tea.Model {
14713
14993
  duration?: number;
14994
+ outboundScenario?: boolean;
14714
14995
  startTime?: number;
14715
14996
  state?: string;
14716
14997
  stateCode?: string;
14717
14998
  static names(): { [key: string]: string } {
14718
14999
  return {
14719
15000
  duration: 'Duration',
15001
+ outboundScenario: 'OutboundScenario',
14720
15002
  startTime: 'StartTime',
14721
15003
  state: 'State',
14722
15004
  stateCode: 'StateCode',
@@ -14726,6 +15008,7 @@ export class ListAgentStateLogsResponseBodyData extends $tea.Model {
14726
15008
  static types(): { [key: string]: any } {
14727
15009
  return {
14728
15010
  duration: 'number',
15011
+ outboundScenario: 'boolean',
14729
15012
  startTime: 'number',
14730
15013
  state: 'string',
14731
15014
  stateCode: 'string',
@@ -18114,6 +18397,92 @@ export class ListIvrTrackingDetailsResponseBodyData extends $tea.Model {
18114
18397
  }
18115
18398
  }
18116
18399
 
18400
+ export class ListMonoRecordingsResponseBodyData extends $tea.Model {
18401
+ agentId?: string;
18402
+ agentName?: string;
18403
+ contactId?: string;
18404
+ duration?: string;
18405
+ fileName?: string;
18406
+ fileUrl?: string;
18407
+ ramId?: string;
18408
+ skillGroupId?: string;
18409
+ startTime?: string;
18410
+ static names(): { [key: string]: string } {
18411
+ return {
18412
+ agentId: 'AgentId',
18413
+ agentName: 'AgentName',
18414
+ contactId: 'ContactId',
18415
+ duration: 'Duration',
18416
+ fileName: 'FileName',
18417
+ fileUrl: 'FileUrl',
18418
+ ramId: 'RamId',
18419
+ skillGroupId: 'SkillGroupId',
18420
+ startTime: 'StartTime',
18421
+ };
18422
+ }
18423
+
18424
+ static types(): { [key: string]: any } {
18425
+ return {
18426
+ agentId: 'string',
18427
+ agentName: 'string',
18428
+ contactId: 'string',
18429
+ duration: 'string',
18430
+ fileName: 'string',
18431
+ fileUrl: 'string',
18432
+ ramId: 'string',
18433
+ skillGroupId: 'string',
18434
+ startTime: 'string',
18435
+ };
18436
+ }
18437
+
18438
+ constructor(map?: { [key: string]: any }) {
18439
+ super(map);
18440
+ }
18441
+ }
18442
+
18443
+ export class ListMultiChannelRecordingsResponseBodyData extends $tea.Model {
18444
+ agentId?: string;
18445
+ agentName?: string;
18446
+ contactId?: string;
18447
+ duration?: string;
18448
+ fileName?: string;
18449
+ fileUrl?: string;
18450
+ ramId?: string;
18451
+ skillGroupId?: string;
18452
+ startTime?: number;
18453
+ static names(): { [key: string]: string } {
18454
+ return {
18455
+ agentId: 'AgentId',
18456
+ agentName: 'AgentName',
18457
+ contactId: 'ContactId',
18458
+ duration: 'Duration',
18459
+ fileName: 'FileName',
18460
+ fileUrl: 'FileUrl',
18461
+ ramId: 'RamId',
18462
+ skillGroupId: 'SkillGroupId',
18463
+ startTime: 'StartTime',
18464
+ };
18465
+ }
18466
+
18467
+ static types(): { [key: string]: any } {
18468
+ return {
18469
+ agentId: 'string',
18470
+ agentName: 'string',
18471
+ contactId: 'string',
18472
+ duration: 'string',
18473
+ fileName: 'string',
18474
+ fileUrl: 'string',
18475
+ ramId: 'string',
18476
+ skillGroupId: 'string',
18477
+ startTime: 'number',
18478
+ };
18479
+ }
18480
+
18481
+ constructor(map?: { [key: string]: any }) {
18482
+ super(map);
18483
+ }
18484
+ }
18485
+
18117
18486
  export class ListOutboundNumbersOfUserResponseBodyDataList extends $tea.Model {
18118
18487
  city?: string;
18119
18488
  number?: string;
@@ -18502,6 +18871,7 @@ export class ListRealtimeAgentStatesResponseBodyDataList extends $tea.Model {
18502
18871
  extension?: string;
18503
18872
  instanceId?: string;
18504
18873
  skillGroupIdList?: string[];
18874
+ skillGroupNameList?: string[];
18505
18875
  state?: string;
18506
18876
  stateCode?: string;
18507
18877
  stateTime?: number;
@@ -18513,6 +18883,7 @@ export class ListRealtimeAgentStatesResponseBodyDataList extends $tea.Model {
18513
18883
  extension: 'Extension',
18514
18884
  instanceId: 'InstanceId',
18515
18885
  skillGroupIdList: 'SkillGroupIdList',
18886
+ skillGroupNameList: 'SkillGroupNameList',
18516
18887
  state: 'State',
18517
18888
  stateCode: 'StateCode',
18518
18889
  stateTime: 'StateTime',
@@ -18527,6 +18898,7 @@ export class ListRealtimeAgentStatesResponseBodyDataList extends $tea.Model {
18527
18898
  extension: 'string',
18528
18899
  instanceId: 'string',
18529
18900
  skillGroupIdList: { 'type': 'array', 'itemType': 'string' },
18901
+ skillGroupNameList: { 'type': 'array', 'itemType': 'string' },
18530
18902
  state: 'string',
18531
18903
  stateCode: 'string',
18532
18904
  stateTime: 'number',
@@ -18924,6 +19296,8 @@ export class ListSkillGroupSummaryReportsSinceMidnightResponseBodyPagedSkillGrou
18924
19296
  averageWorkTime?: number;
18925
19297
  callsHandled?: number;
18926
19298
  callsOffered?: number;
19299
+ callsServiceLevel20?: number;
19300
+ callsServiceLevel30?: number;
18927
19301
  giveUpByAgentOfQueueCount?: number;
18928
19302
  handleRate?: number;
18929
19303
  inComingQueueOfQueueCount?: number;
@@ -18951,6 +19325,8 @@ export class ListSkillGroupSummaryReportsSinceMidnightResponseBodyPagedSkillGrou
18951
19325
  averageWorkTime: 'AverageWorkTime',
18952
19326
  callsHandled: 'CallsHandled',
18953
19327
  callsOffered: 'CallsOffered',
19328
+ callsServiceLevel20: 'CallsServiceLevel20',
19329
+ callsServiceLevel30: 'CallsServiceLevel30',
18954
19330
  giveUpByAgentOfQueueCount: 'GiveUpByAgentOfQueueCount',
18955
19331
  handleRate: 'HandleRate',
18956
19332
  inComingQueueOfQueueCount: 'InComingQueueOfQueueCount',
@@ -18981,6 +19357,8 @@ export class ListSkillGroupSummaryReportsSinceMidnightResponseBodyPagedSkillGrou
18981
19357
  averageWorkTime: 'number',
18982
19358
  callsHandled: 'number',
18983
19359
  callsOffered: 'number',
19360
+ callsServiceLevel20: 'number',
19361
+ callsServiceLevel30: 'number',
18984
19362
  giveUpByAgentOfQueueCount: 'number',
18985
19363
  handleRate: 'number',
18986
19364
  inComingQueueOfQueueCount: 'number',
@@ -23166,6 +23544,39 @@ export default class Client extends OpenApi {
23166
23544
  return await this.getRealtimeInstanceStatesWithOptions(request, runtime);
23167
23545
  }
23168
23546
 
23547
+ async getSkillGroupWithOptions(request: GetSkillGroupRequest, runtime: $Util.RuntimeOptions): Promise<GetSkillGroupResponse> {
23548
+ Util.validateModel(request);
23549
+ let query = { };
23550
+ if (!Util.isUnset(request.instanceId)) {
23551
+ query["InstanceId"] = request.instanceId;
23552
+ }
23553
+
23554
+ if (!Util.isUnset(request.skillGroupId)) {
23555
+ query["SkillGroupId"] = request.skillGroupId;
23556
+ }
23557
+
23558
+ let req = new $OpenApi.OpenApiRequest({
23559
+ query: OpenApiUtil.query(query),
23560
+ });
23561
+ let params = new $OpenApi.Params({
23562
+ action: "GetSkillGroup",
23563
+ version: "2020-07-01",
23564
+ protocol: "HTTPS",
23565
+ pathname: "/",
23566
+ method: "POST",
23567
+ authType: "AK",
23568
+ style: "RPC",
23569
+ reqBodyType: "formData",
23570
+ bodyType: "json",
23571
+ });
23572
+ return $tea.cast<GetSkillGroupResponse>(await this.callApi(params, req, runtime), new GetSkillGroupResponse({}));
23573
+ }
23574
+
23575
+ async getSkillGroup(request: GetSkillGroupRequest): Promise<GetSkillGroupResponse> {
23576
+ let runtime = new $Util.RuntimeOptions({ });
23577
+ return await this.getSkillGroupWithOptions(request, runtime);
23578
+ }
23579
+
23169
23580
  async getTurnCredentialsWithOptions(request: GetTurnCredentialsRequest, runtime: $Util.RuntimeOptions): Promise<GetTurnCredentialsResponse> {
23170
23581
  Util.validateModel(request);
23171
23582
  let query = { };
@@ -23780,6 +24191,10 @@ export default class Client extends OpenApi {
23780
24191
  query["ContactDisposition"] = request.contactDisposition;
23781
24192
  }
23782
24193
 
24194
+ if (!Util.isUnset(request.contactDispositionList)) {
24195
+ query["ContactDispositionList"] = request.contactDispositionList;
24196
+ }
24197
+
23783
24198
  if (!Util.isUnset(request.contactId)) {
23784
24199
  query["ContactId"] = request.contactId;
23785
24200
  }
@@ -23788,6 +24203,10 @@ export default class Client extends OpenApi {
23788
24203
  query["ContactType"] = request.contactType;
23789
24204
  }
23790
24205
 
24206
+ if (!Util.isUnset(request.contactTypeList)) {
24207
+ query["ContactTypeList"] = request.contactTypeList;
24208
+ }
24209
+
23791
24210
  if (!Util.isUnset(request.criteria)) {
23792
24211
  query["Criteria"] = request.criteria;
23793
24212
  }
@@ -24575,6 +24994,72 @@ export default class Client extends OpenApi {
24575
24994
  return await this.listIvrTrackingDetailsWithOptions(request, runtime);
24576
24995
  }
24577
24996
 
24997
+ async listMonoRecordingsWithOptions(request: ListMonoRecordingsRequest, runtime: $Util.RuntimeOptions): Promise<ListMonoRecordingsResponse> {
24998
+ Util.validateModel(request);
24999
+ let query = { };
25000
+ if (!Util.isUnset(request.contactId)) {
25001
+ query["ContactId"] = request.contactId;
25002
+ }
25003
+
25004
+ if (!Util.isUnset(request.instanceId)) {
25005
+ query["InstanceId"] = request.instanceId;
25006
+ }
25007
+
25008
+ let req = new $OpenApi.OpenApiRequest({
25009
+ query: OpenApiUtil.query(query),
25010
+ });
25011
+ let params = new $OpenApi.Params({
25012
+ action: "ListMonoRecordings",
25013
+ version: "2020-07-01",
25014
+ protocol: "HTTPS",
25015
+ pathname: "/",
25016
+ method: "POST",
25017
+ authType: "AK",
25018
+ style: "RPC",
25019
+ reqBodyType: "formData",
25020
+ bodyType: "json",
25021
+ });
25022
+ return $tea.cast<ListMonoRecordingsResponse>(await this.callApi(params, req, runtime), new ListMonoRecordingsResponse({}));
25023
+ }
25024
+
25025
+ async listMonoRecordings(request: ListMonoRecordingsRequest): Promise<ListMonoRecordingsResponse> {
25026
+ let runtime = new $Util.RuntimeOptions({ });
25027
+ return await this.listMonoRecordingsWithOptions(request, runtime);
25028
+ }
25029
+
25030
+ async listMultiChannelRecordingsWithOptions(request: ListMultiChannelRecordingsRequest, runtime: $Util.RuntimeOptions): Promise<ListMultiChannelRecordingsResponse> {
25031
+ Util.validateModel(request);
25032
+ let query = { };
25033
+ if (!Util.isUnset(request.contactId)) {
25034
+ query["ContactId"] = request.contactId;
25035
+ }
25036
+
25037
+ if (!Util.isUnset(request.instanceId)) {
25038
+ query["InstanceId"] = request.instanceId;
25039
+ }
25040
+
25041
+ let req = new $OpenApi.OpenApiRequest({
25042
+ query: OpenApiUtil.query(query),
25043
+ });
25044
+ let params = new $OpenApi.Params({
25045
+ action: "ListMultiChannelRecordings",
25046
+ version: "2020-07-01",
25047
+ protocol: "HTTPS",
25048
+ pathname: "/",
25049
+ method: "POST",
25050
+ authType: "AK",
25051
+ style: "RPC",
25052
+ reqBodyType: "formData",
25053
+ bodyType: "json",
25054
+ });
25055
+ return $tea.cast<ListMultiChannelRecordingsResponse>(await this.callApi(params, req, runtime), new ListMultiChannelRecordingsResponse({}));
25056
+ }
25057
+
25058
+ async listMultiChannelRecordings(request: ListMultiChannelRecordingsRequest): Promise<ListMultiChannelRecordingsResponse> {
25059
+ let runtime = new $Util.RuntimeOptions({ });
25060
+ return await this.listMultiChannelRecordingsWithOptions(request, runtime);
25061
+ }
25062
+
24578
25063
  async listOutboundNumbersOfUserWithOptions(request: ListOutboundNumbersOfUserRequest, runtime: $Util.RuntimeOptions): Promise<ListOutboundNumbersOfUserResponse> {
24579
25064
  Util.validateModel(request);
24580
25065
  let query = { };
@@ -26171,6 +26656,10 @@ export default class Client extends OpenApi {
26171
26656
  async removePhoneNumbersWithOptions(request: RemovePhoneNumbersRequest, runtime: $Util.RuntimeOptions): Promise<RemovePhoneNumbersResponse> {
26172
26657
  Util.validateModel(request);
26173
26658
  let query = { };
26659
+ if (!Util.isUnset(request.force)) {
26660
+ query["Force"] = request.force;
26661
+ }
26662
+
26174
26663
  if (!Util.isUnset(request.instanceId)) {
26175
26664
  query["InstanceId"] = request.instanceId;
26176
26665
  }