@alicloud/ccc20200701 2.3.1 → 2.4.0

package/LICENSE

@@ -0,0 +1,13 @@
+Copyright (c) 2009-present, Alibaba Cloud All rights reserved.
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+     http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.

package/README.md

@@ -0,0 +1,25 @@
+English | [简体中文](README-CN.md)
+![](https://aliyunsdk-pages.alicdn.com/icons/AlibabaCloud.svg)
+
+# Alibaba Cloud CCC SDK for NodeJS
+
+## Installation
+If you use `npm` to manage your dependence, you can use the following command:
+
+```sh
+  npm install @alicloud/ccc20200701 -S
+```
+
+## Issues
+[Opening an Issue](https://github.com/aliyun/alibabacloud-typescript-sdk/issues/new), Issues not conforming to the guidelines may be closed immediately.
+
+## Usage
+[Usage Document](https://github.com/aliyun/alibabacloud-typescript-sdk/blob/master/docs/Usage-EN.md#quick-examples)
+
+## References
+* [Latest Release](https://github.com/aliyun/alibabacloud-typescript-sdk/)
+
+## License
+[Apache-2.0](http://www.apache.org/licenses/LICENSE-2.0)
+
+Copyright (c) 2009-present, Alibaba Cloud All rights reserved.

package/dist/client.d.ts

@@ -1904,6 +1904,50 @@ export declare class GetRealtimeInstanceStatesResponse extends $tea.Model {
         [key: string]: any;
     });
 }
+export declare class GetSkillGroupRequest extends $tea.Model {
+    instanceId?: string;
+    skillGroupId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class GetSkillGroupResponseBody extends $tea.Model {
+    code?: string;
+    data?: GetSkillGroupResponseBodyData;
+    httpStatusCode?: number;
+    message?: string;
+    requestId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class GetSkillGroupResponse extends $tea.Model {
+    headers: {
+        [key: string]: string;
+    };
+    body: GetSkillGroupResponseBody;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class GetTurnCredentialsRequest extends $tea.Model {
     instanceId?: string;
     userId?: string;
@@ -2622,8 +2666,10 @@ export declare class ListCallDetailRecordsRequest extends $tea.Model {
     calledNumber?: string;
     callingNumber?: string;
     contactDisposition?: string;
+    contactDispositionList?: string;
     contactId?: string;
     contactType?: string;
+    contactTypeList?: string;
     criteria?: string;
     earlyMediaStateList?: string;
     endTime?: number;
@@ -3474,6 +3520,94 @@ export declare class ListIvrTrackingDetailsResponse extends $tea.Model {
         [key: string]: any;
     });
 }
+export declare class ListMonoRecordingsRequest extends $tea.Model {
+    contactId?: string;
+    instanceId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListMonoRecordingsResponseBody extends $tea.Model {
+    code?: string;
+    data?: ListMonoRecordingsResponseBodyData[];
+    httpStatusCode?: number;
+    message?: string;
+    requestId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListMonoRecordingsResponse extends $tea.Model {
+    headers: {
+        [key: string]: string;
+    };
+    body: ListMonoRecordingsResponseBody;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListMultiChannelRecordingsRequest extends $tea.Model {
+    contactId?: string;
+    instanceId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListMultiChannelRecordingsResponseBody extends $tea.Model {
+    code?: string;
+    data?: ListMultiChannelRecordingsResponseBodyData[];
+    httpStatusCode?: number;
+    message?: string;
+    requestId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListMultiChannelRecordingsResponse extends $tea.Model {
+    headers: {
+        [key: string]: string;
+    };
+    body: ListMultiChannelRecordingsResponseBody;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class ListOutboundNumbersOfUserRequest extends $tea.Model {
     instanceId?: string;
     pageNumber?: number;
@@ -5283,6 +5417,7 @@ export declare class RemovePhoneNumberFromSkillGroupsResponse extends $tea.Model
     });
 }
 export declare class RemovePhoneNumbersRequest extends $tea.Model {
+    force?: boolean;
     instanceId?: string;
     numberList?: string;
     static names(): {
@@ -6385,6 +6520,7 @@ export declare class AnswerCallResponseBodyDataCallContextChannelContexts extend
     });
 }
 export declare class AnswerCallResponseBodyDataCallContext extends $tea.Model {
+    callType?: string;
     channelContexts?: AnswerCallResponseBodyDataCallContextChannelContexts[];
     instanceId?: string;
     jobId?: string;
@@ -6583,6 +6719,7 @@ export declare class BlindTransferResponseBodyDataUserContext extends $tea.Model
 }
 export declare class BlindTransferResponseBodyData extends $tea.Model {
     callContext?: BlindTransferResponseBodyDataCallContext;
+    contextId?: number;
     userContext?: BlindTransferResponseBodyDataUserContext;
     static names(): {
         [key: string]: string;
@@ -6932,6 +7069,7 @@ export declare class CreateUserResponseBodyData extends $tea.Model {
     });
 }
 export declare class GetCallDetailRecordResponseBodyDataAgentEventsEventSequence extends $tea.Model {
+    duration?: number;
     event?: string;
     eventTime?: number;
     static names(): {
@@ -7085,6 +7223,7 @@ export declare class GetCampaignResponseBodyData extends $tea.Model {
     casesAborted?: number;
     casesConnected?: number;
     casesUncompleted?: number;
+    casesUncompletedAfterAttempted?: number;
     maxAttemptCount?: number;
     minAttemptInterval?: number;
     name?: string;
@@ -7542,6 +7681,22 @@ export declare class GetRealtimeInstanceStatesResponseBodyData extends $tea.Mode
         [key: string]: any;
     });
 }
+export declare class GetSkillGroupResponseBodyData extends $tea.Model {
+    description?: string;
+    displayName?: string;
+    instanceId?: string;
+    name?: string;
+    skillGroupId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class GetTurnCredentialsResponseBodyData extends $tea.Model {
     password?: string;
     userName?: string;
@@ -7981,6 +8136,7 @@ export declare class LaunchSurveyResponseBodyDataUserContext extends $tea.Model
 }
 export declare class LaunchSurveyResponseBodyData extends $tea.Model {
     callContext?: LaunchSurveyResponseBodyDataCallContext;
+    contextId?: number;
     userContext?: LaunchSurveyResponseBodyDataUserContext;
     static names(): {
         [key: string]: string;
@@ -7994,6 +8150,7 @@ export declare class LaunchSurveyResponseBodyData extends $tea.Model {
 }
 export declare class ListAgentStateLogsResponseBodyData extends $tea.Model {
     duration?: number;
+    outboundScenario?: boolean;
     startTime?: number;
     state?: string;
     stateCode?: string;
@@ -9488,6 +9645,46 @@ export declare class ListIvrTrackingDetailsResponseBodyData extends $tea.Model {
         [key: string]: any;
     });
 }
+export declare class ListMonoRecordingsResponseBodyData extends $tea.Model {
+    agentId?: string;
+    agentName?: string;
+    contactId?: string;
+    duration?: string;
+    fileName?: string;
+    fileUrl?: string;
+    ramId?: string;
+    skillGroupId?: string;
+    startTime?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListMultiChannelRecordingsResponseBodyData extends $tea.Model {
+    agentId?: string;
+    agentName?: string;
+    contactId?: string;
+    duration?: string;
+    fileName?: string;
+    fileUrl?: string;
+    ramId?: string;
+    skillGroupId?: string;
+    startTime?: number;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class ListOutboundNumbersOfUserResponseBodyDataList extends $tea.Model {
     city?: string;
     number?: string;
@@ -9690,6 +9887,7 @@ export declare class ListRealtimeAgentStatesResponseBodyDataList extends $tea.Mo
     extension?: string;
     instanceId?: string;
     skillGroupIdList?: string[];
+    skillGroupNameList?: string[];
     state?: string;
     stateCode?: string;
     stateTime?: number;
@@ -9895,6 +10093,8 @@ export declare class ListSkillGroupSummaryReportsSinceMidnightResponseBodyPagedS
     averageWorkTime?: number;
     callsHandled?: number;
     callsOffered?: number;
+    callsServiceLevel20?: number;
+    callsServiceLevel30?: number;
     giveUpByAgentOfQueueCount?: number;
     handleRate?: number;
     inComingQueueOfQueueCount?: number;
@@ -11233,6 +11433,8 @@ export default class Client extends OpenApi {
     getRealtimeCampaignStats(request: GetRealtimeCampaignStatsRequest): Promise<GetRealtimeCampaignStatsResponse>;
     getRealtimeInstanceStatesWithOptions(request: GetRealtimeInstanceStatesRequest, runtime: $Util.RuntimeOptions): Promise<GetRealtimeInstanceStatesResponse>;
     getRealtimeInstanceStates(request: GetRealtimeInstanceStatesRequest): Promise<GetRealtimeInstanceStatesResponse>;
+    getSkillGroupWithOptions(request: GetSkillGroupRequest, runtime: $Util.RuntimeOptions): Promise<GetSkillGroupResponse>;
+    getSkillGroup(request: GetSkillGroupRequest): Promise<GetSkillGroupResponse>;
     getTurnCredentialsWithOptions(request: GetTurnCredentialsRequest, runtime: $Util.RuntimeOptions): Promise<GetTurnCredentialsResponse>;
     getTurnCredentials(request: GetTurnCredentialsRequest): Promise<GetTurnCredentialsResponse>;
     getTurnServerListWithOptions(request: GetTurnServerListRequest, runtime: $Util.RuntimeOptions): Promise<GetTurnServerListResponse>;
@@ -11299,6 +11501,10 @@ export default class Client extends OpenApi {
     listIntervalSkillGroupReport(request: ListIntervalSkillGroupReportRequest): Promise<ListIntervalSkillGroupReportResponse>;
     listIvrTrackingDetailsWithOptions(request: ListIvrTrackingDetailsRequest, runtime: $Util.RuntimeOptions): Promise<ListIvrTrackingDetailsResponse>;
     listIvrTrackingDetails(request: ListIvrTrackingDetailsRequest): Promise<ListIvrTrackingDetailsResponse>;
+    listMonoRecordingsWithOptions(request: ListMonoRecordingsRequest, runtime: $Util.RuntimeOptions): Promise<ListMonoRecordingsResponse>;
+    listMonoRecordings(request: ListMonoRecordingsRequest): Promise<ListMonoRecordingsResponse>;
+    listMultiChannelRecordingsWithOptions(request: ListMultiChannelRecordingsRequest, runtime: $Util.RuntimeOptions): Promise<ListMultiChannelRecordingsResponse>;
+    listMultiChannelRecordings(request: ListMultiChannelRecordingsRequest): Promise<ListMultiChannelRecordingsResponse>;
     listOutboundNumbersOfUserWithOptions(request: ListOutboundNumbersOfUserRequest, runtime: $Util.RuntimeOptions): Promise<ListOutboundNumbersOfUserResponse>;
     listOutboundNumbersOfUser(request: ListOutboundNumbersOfUserRequest): Promise<ListOutboundNumbersOfUserResponse>;
     listPersonalNumbersOfUserWithOptions(request: ListPersonalNumbersOfUserRequest, runtime: $Util.RuntimeOptions): Promise<ListPersonalNumbersOfUserResponse>;