@alicloud/ccc20200701 2.3.1 → 2.4.0

package/dist/client.js

@@ -2663,6 +2663,66 @@ class GetRealtimeInstanceStatesResponse extends $tea.Model {
     }
 }
 exports.GetRealtimeInstanceStatesResponse = GetRealtimeInstanceStatesResponse;
+class GetSkillGroupRequest extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            instanceId: 'InstanceId',
+            skillGroupId: 'SkillGroupId',
+        };
+    }
+    static types() {
+        return {
+            instanceId: 'string',
+            skillGroupId: 'string',
+        };
+    }
+}
+exports.GetSkillGroupRequest = GetSkillGroupRequest;
+class GetSkillGroupResponseBody extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            code: 'Code',
+            data: 'Data',
+            httpStatusCode: 'HttpStatusCode',
+            message: 'Message',
+            requestId: 'RequestId',
+        };
+    }
+    static types() {
+        return {
+            code: 'string',
+            data: GetSkillGroupResponseBodyData,
+            httpStatusCode: 'number',
+            message: 'string',
+            requestId: 'string',
+        };
+    }
+}
+exports.GetSkillGroupResponseBody = GetSkillGroupResponseBody;
+class GetSkillGroupResponse extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            headers: 'headers',
+            body: 'body',
+        };
+    }
+    static types() {
+        return {
+            headers: { 'type': 'map', 'keyType': 'string', 'valueType': 'string' },
+            body: GetSkillGroupResponseBody,
+        };
+    }
+}
+exports.GetSkillGroupResponse = GetSkillGroupResponse;
 class GetTurnCredentialsRequest extends $tea.Model {
     constructor(map) {
         super(map);
@@ -3679,8 +3739,10 @@ class ListCallDetailRecordsRequest extends $tea.Model {
             calledNumber: 'CalledNumber',
             callingNumber: 'CallingNumber',
             contactDisposition: 'ContactDisposition',
+            contactDispositionList: 'ContactDispositionList',
             contactId: 'ContactId',
             contactType: 'ContactType',
+            contactTypeList: 'ContactTypeList',
             criteria: 'Criteria',
             earlyMediaStateList: 'EarlyMediaStateList',
             endTime: 'EndTime',
@@ -3702,8 +3764,10 @@ class ListCallDetailRecordsRequest extends $tea.Model {
             calledNumber: 'string',
             callingNumber: 'string',
             contactDisposition: 'string',
+            contactDispositionList: 'string',
             contactId: 'string',
             contactType: 'string',
+            contactTypeList: 'string',
             criteria: 'string',
             earlyMediaStateList: 'string',
             endTime: 'number',
@@ -4879,6 +4943,126 @@ class ListIvrTrackingDetailsResponse extends $tea.Model {
     }
 }
 exports.ListIvrTrackingDetailsResponse = ListIvrTrackingDetailsResponse;
+class ListMonoRecordingsRequest extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            contactId: 'ContactId',
+            instanceId: 'InstanceId',
+        };
+    }
+    static types() {
+        return {
+            contactId: 'string',
+            instanceId: 'string',
+        };
+    }
+}
+exports.ListMonoRecordingsRequest = ListMonoRecordingsRequest;
+class ListMonoRecordingsResponseBody extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            code: 'Code',
+            data: 'Data',
+            httpStatusCode: 'HttpStatusCode',
+            message: 'Message',
+            requestId: 'RequestId',
+        };
+    }
+    static types() {
+        return {
+            code: 'string',
+            data: { 'type': 'array', 'itemType': ListMonoRecordingsResponseBodyData },
+            httpStatusCode: 'number',
+            message: 'string',
+            requestId: 'string',
+        };
+    }
+}
+exports.ListMonoRecordingsResponseBody = ListMonoRecordingsResponseBody;
+class ListMonoRecordingsResponse extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            headers: 'headers',
+            body: 'body',
+        };
+    }
+    static types() {
+        return {
+            headers: { 'type': 'map', 'keyType': 'string', 'valueType': 'string' },
+            body: ListMonoRecordingsResponseBody,
+        };
+    }
+}
+exports.ListMonoRecordingsResponse = ListMonoRecordingsResponse;
+class ListMultiChannelRecordingsRequest extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            contactId: 'ContactId',
+            instanceId: 'InstanceId',
+        };
+    }
+    static types() {
+        return {
+            contactId: 'string',
+            instanceId: 'string',
+        };
+    }
+}
+exports.ListMultiChannelRecordingsRequest = ListMultiChannelRecordingsRequest;
+class ListMultiChannelRecordingsResponseBody extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            code: 'Code',
+            data: 'Data',
+            httpStatusCode: 'HttpStatusCode',
+            message: 'Message',
+            requestId: 'RequestId',
+        };
+    }
+    static types() {
+        return {
+            code: 'string',
+            data: { 'type': 'array', 'itemType': ListMultiChannelRecordingsResponseBodyData },
+            httpStatusCode: 'number',
+            message: 'string',
+            requestId: 'string',
+        };
+    }
+}
+exports.ListMultiChannelRecordingsResponseBody = ListMultiChannelRecordingsResponseBody;
+class ListMultiChannelRecordingsResponse extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            headers: 'headers',
+            body: 'body',
+        };
+    }
+    static types() {
+        return {
+            headers: { 'type': 'map', 'keyType': 'string', 'valueType': 'string' },
+            body: ListMultiChannelRecordingsResponseBody,
+        };
+    }
+}
+exports.ListMultiChannelRecordingsResponse = ListMultiChannelRecordingsResponse;
 class ListOutboundNumbersOfUserRequest extends $tea.Model {
     constructor(map) {
         super(map);
@@ -7409,12 +7593,14 @@ class RemovePhoneNumbersRequest extends $tea.Model {
     }
     static names() {
         return {
+            force: 'Force',
             instanceId: 'InstanceId',
             numberList: 'NumberList',
         };
     }
     static types() {
         return {
+            force: 'boolean',
             instanceId: 'string',
             numberList: 'string',
         };
@@ -8957,6 +9143,7 @@ class AnswerCallResponseBodyDataCallContext extends $tea.Model {
     }
     static names() {
         return {
+            callType: 'CallType',
             channelContexts: 'ChannelContexts',
             instanceId: 'InstanceId',
             jobId: 'JobId',
@@ -8964,6 +9151,7 @@ class AnswerCallResponseBodyDataCallContext extends $tea.Model {
     }
     static types() {
         return {
+            callType: 'string',
             channelContexts: { 'type': 'array', 'itemType': AnswerCallResponseBodyDataCallContextChannelContexts },
             instanceId: 'string',
             jobId: 'string',
@@ -9264,12 +9452,14 @@ class BlindTransferResponseBodyData extends $tea.Model {
     static names() {
         return {
             callContext: 'CallContext',
+            contextId: 'ContextId',
             userContext: 'UserContext',
         };
     }
     static types() {
         return {
             callContext: BlindTransferResponseBodyDataCallContext,
+            contextId: 'number',
             userContext: BlindTransferResponseBodyDataUserContext,
         };
     }
@@ -9799,12 +9989,14 @@ class GetCallDetailRecordResponseBodyDataAgentEventsEventSequence extends $tea.M
     }
     static names() {
         return {
+            duration: 'Duration',
             event: 'Event',
             eventTime: 'EventTime',
         };
     }
     static types() {
         return {
+            duration: 'number',
             event: 'string',
             eventTime: 'number',
         };
@@ -10027,6 +10219,7 @@ class GetCampaignResponseBodyData extends $tea.Model {
             casesAborted: 'CasesAborted',
             casesConnected: 'CasesConnected',
             casesUncompleted: 'CasesUncompleted',
+            casesUncompletedAfterAttempted: 'CasesUncompletedAfterAttempted',
             maxAttemptCount: 'MaxAttemptCount',
             minAttemptInterval: 'MinAttemptInterval',
             name: 'Name',
@@ -10050,6 +10243,7 @@ class GetCampaignResponseBodyData extends $tea.Model {
             casesAborted: 'number',
             casesConnected: 'number',
             casesUncompleted: 'number',
+            casesUncompletedAfterAttempted: 'number',
             maxAttemptCount: 'number',
             minAttemptInterval: 'number',
             name: 'string',
@@ -10767,6 +10961,30 @@ class GetRealtimeInstanceStatesResponseBodyData extends $tea.Model {
     }
 }
 exports.GetRealtimeInstanceStatesResponseBodyData = GetRealtimeInstanceStatesResponseBodyData;
+class GetSkillGroupResponseBodyData extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            description: 'Description',
+            displayName: 'DisplayName',
+            instanceId: 'InstanceId',
+            name: 'Name',
+            skillGroupId: 'SkillGroupId',
+        };
+    }
+    static types() {
+        return {
+            description: 'string',
+            displayName: 'string',
+            instanceId: 'string',
+            name: 'string',
+            skillGroupId: 'string',
+        };
+    }
+}
+exports.GetSkillGroupResponseBodyData = GetSkillGroupResponseBodyData;
 class GetTurnCredentialsResponseBodyData extends $tea.Model {
     constructor(map) {
         super(map);
@@ -11452,12 +11670,14 @@ class LaunchSurveyResponseBodyData extends $tea.Model {
     static names() {
         return {
             callContext: 'CallContext',
+            contextId: 'ContextId',
             userContext: 'UserContext',
         };
     }
     static types() {
         return {
             callContext: LaunchSurveyResponseBodyDataCallContext,
+            contextId: 'number',
             userContext: LaunchSurveyResponseBodyDataUserContext,
         };
     }
@@ -11470,6 +11690,7 @@ class ListAgentStateLogsResponseBodyData extends $tea.Model {
     static names() {
         return {
             duration: 'Duration',
+            outboundScenario: 'OutboundScenario',
             startTime: 'StartTime',
             state: 'State',
             stateCode: 'StateCode',
@@ -11478,6 +11699,7 @@ class ListAgentStateLogsResponseBodyData extends $tea.Model {
     static types() {
         return {
             duration: 'number',
+            outboundScenario: 'boolean',
             startTime: 'number',
             state: 'string',
             stateCode: 'string',
@@ -13943,6 +14165,70 @@ class ListIvrTrackingDetailsResponseBodyData extends $tea.Model {
     }
 }
 exports.ListIvrTrackingDetailsResponseBodyData = ListIvrTrackingDetailsResponseBodyData;
+class ListMonoRecordingsResponseBodyData extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            agentId: 'AgentId',
+            agentName: 'AgentName',
+            contactId: 'ContactId',
+            duration: 'Duration',
+            fileName: 'FileName',
+            fileUrl: 'FileUrl',
+            ramId: 'RamId',
+            skillGroupId: 'SkillGroupId',
+            startTime: 'StartTime',
+        };
+    }
+    static types() {
+        return {
+            agentId: 'string',
+            agentName: 'string',
+            contactId: 'string',
+            duration: 'string',
+            fileName: 'string',
+            fileUrl: 'string',
+            ramId: 'string',
+            skillGroupId: 'string',
+            startTime: 'string',
+        };
+    }
+}
+exports.ListMonoRecordingsResponseBodyData = ListMonoRecordingsResponseBodyData;
+class ListMultiChannelRecordingsResponseBodyData extends $tea.Model {
+    constructor(map) {
+        super(map);
+    }
+    static names() {
+        return {
+            agentId: 'AgentId',
+            agentName: 'AgentName',
+            contactId: 'ContactId',
+            duration: 'Duration',
+            fileName: 'FileName',
+            fileUrl: 'FileUrl',
+            ramId: 'RamId',
+            skillGroupId: 'SkillGroupId',
+            startTime: 'StartTime',
+        };
+    }
+    static types() {
+        return {
+            agentId: 'string',
+            agentName: 'string',
+            contactId: 'string',
+            duration: 'string',
+            fileName: 'string',
+            fileUrl: 'string',
+            ramId: 'string',
+            skillGroupId: 'string',
+            startTime: 'number',
+        };
+    }
+}
+exports.ListMultiChannelRecordingsResponseBodyData = ListMultiChannelRecordingsResponseBodyData;
 class ListOutboundNumbersOfUserResponseBodyDataList extends $tea.Model {
     constructor(map) {
         super(map);
@@ -14249,6 +14535,7 @@ class ListRealtimeAgentStatesResponseBodyDataList extends $tea.Model {
             extension: 'Extension',
             instanceId: 'InstanceId',
             skillGroupIdList: 'SkillGroupIdList',
+            skillGroupNameList: 'SkillGroupNameList',
             state: 'State',
             stateCode: 'StateCode',
             stateTime: 'StateTime',
@@ -14262,6 +14549,7 @@ class ListRealtimeAgentStatesResponseBodyDataList extends $tea.Model {
             extension: 'string',
             instanceId: 'string',
             skillGroupIdList: { 'type': 'array', 'itemType': 'string' },
+            skillGroupNameList: { 'type': 'array', 'itemType': 'string' },
             state: 'string',
             stateCode: 'string',
             stateTime: 'number',
@@ -14568,6 +14856,8 @@ class ListSkillGroupSummaryReportsSinceMidnightResponseBodyPagedSkillGroupSummar
             averageWorkTime: 'AverageWorkTime',
             callsHandled: 'CallsHandled',
             callsOffered: 'CallsOffered',
+            callsServiceLevel20: 'CallsServiceLevel20',
+            callsServiceLevel30: 'CallsServiceLevel30',
             giveUpByAgentOfQueueCount: 'GiveUpByAgentOfQueueCount',
             handleRate: 'HandleRate',
             inComingQueueOfQueueCount: 'InComingQueueOfQueueCount',
@@ -14597,6 +14887,8 @@ class ListSkillGroupSummaryReportsSinceMidnightResponseBodyPagedSkillGroupSummar
             averageWorkTime: 'number',
             callsHandled: 'number',
             callsOffered: 'number',
+            callsServiceLevel20: 'number',
+            callsServiceLevel30: 'number',
             giveUpByAgentOfQueueCount: 'number',
             handleRate: 'number',
             inComingQueueOfQueueCount: 'number',
@@ -17920,6 +18212,35 @@ class Client extends openapi_client_1.default {
         let runtime = new $Util.RuntimeOptions({});
         return await this.getRealtimeInstanceStatesWithOptions(request, runtime);
     }
+    async getSkillGroupWithOptions(request, runtime) {
+        tea_util_1.default.validateModel(request);
+        let query = {};
+        if (!tea_util_1.default.isUnset(request.instanceId)) {
+            query["InstanceId"] = request.instanceId;
+        }
+        if (!tea_util_1.default.isUnset(request.skillGroupId)) {
+            query["SkillGroupId"] = request.skillGroupId;
+        }
+        let req = new $OpenApi.OpenApiRequest({
+            query: openapi_util_1.default.query(query),
+        });
+        let params = new $OpenApi.Params({
+            action: "GetSkillGroup",
+            version: "2020-07-01",
+            protocol: "HTTPS",
+            pathname: "/",
+            method: "POST",
+            authType: "AK",
+            style: "RPC",
+            reqBodyType: "formData",
+            bodyType: "json",
+        });
+        return $tea.cast(await this.callApi(params, req, runtime), new GetSkillGroupResponse({}));
+    }
+    async getSkillGroup(request) {
+        let runtime = new $Util.RuntimeOptions({});
+        return await this.getSkillGroupWithOptions(request, runtime);
+    }
     async getTurnCredentialsWithOptions(request, runtime) {
         tea_util_1.default.validateModel(request);
         let query = {};
@@ -18445,12 +18766,18 @@ class Client extends openapi_client_1.default {
         if (!tea_util_1.default.isUnset(request.contactDisposition)) {
             query["ContactDisposition"] = request.contactDisposition;
         }
+        if (!tea_util_1.default.isUnset(request.contactDispositionList)) {
+            query["ContactDispositionList"] = request.contactDispositionList;
+        }
         if (!tea_util_1.default.isUnset(request.contactId)) {
             query["ContactId"] = request.contactId;
         }
         if (!tea_util_1.default.isUnset(request.contactType)) {
             query["ContactType"] = request.contactType;
         }
+        if (!tea_util_1.default.isUnset(request.contactTypeList)) {
+            query["ContactTypeList"] = request.contactTypeList;
+        }
         if (!tea_util_1.default.isUnset(request.criteria)) {
             query["Criteria"] = request.criteria;
         }
@@ -19118,6 +19445,64 @@ class Client extends openapi_client_1.default {
         let runtime = new $Util.RuntimeOptions({});
         return await this.listIvrTrackingDetailsWithOptions(request, runtime);
     }
+    async listMonoRecordingsWithOptions(request, runtime) {
+        tea_util_1.default.validateModel(request);
+        let query = {};
+        if (!tea_util_1.default.isUnset(request.contactId)) {
+            query["ContactId"] = request.contactId;
+        }
+        if (!tea_util_1.default.isUnset(request.instanceId)) {
+            query["InstanceId"] = request.instanceId;
+        }
+        let req = new $OpenApi.OpenApiRequest({
+            query: openapi_util_1.default.query(query),
+        });
+        let params = new $OpenApi.Params({
+            action: "ListMonoRecordings",
+            version: "2020-07-01",
+            protocol: "HTTPS",
+            pathname: "/",
+            method: "POST",
+            authType: "AK",
+            style: "RPC",
+            reqBodyType: "formData",
+            bodyType: "json",
+        });
+        return $tea.cast(await this.callApi(params, req, runtime), new ListMonoRecordingsResponse({}));
+    }
+    async listMonoRecordings(request) {
+        let runtime = new $Util.RuntimeOptions({});
+        return await this.listMonoRecordingsWithOptions(request, runtime);
+    }
+    async listMultiChannelRecordingsWithOptions(request, runtime) {
+        tea_util_1.default.validateModel(request);
+        let query = {};
+        if (!tea_util_1.default.isUnset(request.contactId)) {
+            query["ContactId"] = request.contactId;
+        }
+        if (!tea_util_1.default.isUnset(request.instanceId)) {
+            query["InstanceId"] = request.instanceId;
+        }
+        let req = new $OpenApi.OpenApiRequest({
+            query: openapi_util_1.default.query(query),
+        });
+        let params = new $OpenApi.Params({
+            action: "ListMultiChannelRecordings",
+            version: "2020-07-01",
+            protocol: "HTTPS",
+            pathname: "/",
+            method: "POST",
+            authType: "AK",
+            style: "RPC",
+            reqBodyType: "formData",
+            bodyType: "json",
+        });
+        return $tea.cast(await this.callApi(params, req, runtime), new ListMultiChannelRecordingsResponse({}));
+    }
+    async listMultiChannelRecordings(request) {
+        let runtime = new $Util.RuntimeOptions({});
+        return await this.listMultiChannelRecordingsWithOptions(request, runtime);
+    }
     async listOutboundNumbersOfUserWithOptions(request, runtime) {
         tea_util_1.default.validateModel(request);
         let query = {};
@@ -20483,6 +20868,9 @@ class Client extends openapi_client_1.default {
     async removePhoneNumbersWithOptions(request, runtime) {
         tea_util_1.default.validateModel(request);
         let query = {};
+        if (!tea_util_1.default.isUnset(request.force)) {
+            query["Force"] = request.force;
+        }
         if (!tea_util_1.default.isUnset(request.instanceId)) {
             query["InstanceId"] = request.instanceId;
         }