ultracart_api 4.1.80 → 4.1.83

data/lib/ultracart_api/api/conversation_api.rb

@@ -172,6 +172,70 @@ module UltracartClient
       return data, status_code, headers
     end
 
+    # Soft-deactivate a custom agent status
+    # Sets active=false on the row and the DDB sync record. The Twilio Activity is preserved (Round 2 decision) so historic worker reporting still resolves the SID. 
+    # @param conversation_status_uuid [String] 
+    # @param [Hash] opts the optional parameters
+    # @return [nil]
+    def delete_agent_status_config(conversation_status_uuid, opts = {})
+      delete_agent_status_config_with_http_info(conversation_status_uuid, opts)
+      nil
+    end
+
+    # Soft-deactivate a custom agent status
+    # Sets active=false on the row and the DDB sync record. The Twilio Activity is preserved (Round 2 decision) so historic worker reporting still resolves the SID. 
+    # @param conversation_status_uuid [String] 
+    # @param [Hash] opts the optional parameters
+    # @return [Array<(nil, Integer, Hash)>] nil, response status code and response headers
+    def delete_agent_status_config_with_http_info(conversation_status_uuid, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug 'Calling API: ConversationApi.delete_agent_status_config ...'
+      end
+      # verify the required parameter 'conversation_status_uuid' is set
+      if @api_client.config.client_side_validation && conversation_status_uuid.nil?
+        fail ArgumentError, "Missing the required parameter 'conversation_status_uuid' when calling ConversationApi.delete_agent_status_config"
+      end
+      # resource path
+      local_var_path = '/conversation/agent/status/config/{conversation_status_uuid}'.sub('{' + 'conversation_status_uuid' + '}', CGI.escape(conversation_status_uuid.to_s))
+
+      # query parameters
+      query_params = opts[:query_params] || {}
+
+      # header parameters
+      header_params = opts[:header_params] || {}
+      header_params['X-UltraCart-Api-Version'] = @api_client.select_header_api_version()
+      # HTTP header 'Accept' (if needed)
+      header_params['Accept'] = @api_client.select_header_accept(['application/json'])
+
+      # form parameters
+      form_params = opts[:form_params] || {}
+
+      # http body (model)
+      post_body = opts[:debug_body]
+
+      # return_type
+      return_type = opts[:debug_return_type]
+
+      # auth_names
+      auth_names = opts[:debug_auth_names] || ['ultraCartOauth', 'ultraCartSimpleApiKey']
+
+      new_options = opts.merge(
+        :operation => :"ConversationApi.delete_agent_status_config",
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => return_type
+      )
+
+      data, status_code, headers = @api_client.call_api(:DELETE, local_var_path, new_options)
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: ConversationApi#delete_agent_status_config\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
     # Delete a conversation canned message
     # Delete a conversation canned message 
     # @param conversation_canned_message_oid [Integer] 
@@ -1644,6 +1708,291 @@ module UltracartClient
       return data, status_code, headers
     end
 
+    # List custom agent statuses
+    # Returns all custom statuses (active and soft-deactivated) for the merchant. 
+    # @param [Hash] opts the optional parameters
+    # @return [ConversationAgentStatusConfigsResponse]
+    def get_agent_status_configs(opts = {})
+      data, _status_code, _headers = get_agent_status_configs_with_http_info(opts)
+      data
+    end
+
+    # List custom agent statuses
+    # Returns all custom statuses (active and soft-deactivated) for the merchant. 
+    # @param [Hash] opts the optional parameters
+    # @return [Array<(ConversationAgentStatusConfigsResponse, Integer, Hash)>] ConversationAgentStatusConfigsResponse data, response status code and response headers
+    def get_agent_status_configs_with_http_info(opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug 'Calling API: ConversationApi.get_agent_status_configs ...'
+      end
+      # resource path
+      local_var_path = '/conversation/agent/status/config'
+
+      # query parameters
+      query_params = opts[:query_params] || {}
+
+      # header parameters
+      header_params = opts[:header_params] || {}
+      header_params['X-UltraCart-Api-Version'] = @api_client.select_header_api_version()
+      # HTTP header 'Accept' (if needed)
+      header_params['Accept'] = @api_client.select_header_accept(['application/json'])
+
+      # form parameters
+      form_params = opts[:form_params] || {}
+
+      # http body (model)
+      post_body = opts[:debug_body]
+
+      # return_type
+      return_type = opts[:debug_return_type] || 'ConversationAgentStatusConfigsResponse'
+
+      # auth_names
+      auth_names = opts[:debug_auth_names] || ['ultraCartOauth', 'ultraCartSimpleApiKey']
+
+      new_options = opts.merge(
+        :operation => :"ConversationApi.get_agent_status_configs",
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => return_type
+      )
+
+      data, status_code, headers = @api_client.call_api(:GET, local_var_path, new_options)
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: ConversationApi#get_agent_status_configs\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Agent x hour-of-day heatmap
+    # Returns ECharts-shaped agent x hour grid for the requested metric (availability, call_volume, chat_volume). Multi-day requests average the cell values across the date range. 
+    # @param heatmap_request [ConversationAgentStatusHeatmapRequest] Heatmap request
+    # @param [Hash] opts the optional parameters
+    # @return [ConversationAgentStatusHeatmapResponse]
+    def get_agent_status_heatmap(heatmap_request, opts = {})
+      data, _status_code, _headers = get_agent_status_heatmap_with_http_info(heatmap_request, opts)
+      data
+    end
+
+    # Agent x hour-of-day heatmap
+    # Returns ECharts-shaped agent x hour grid for the requested metric (availability, call_volume, chat_volume). Multi-day requests average the cell values across the date range. 
+    # @param heatmap_request [ConversationAgentStatusHeatmapRequest] Heatmap request
+    # @param [Hash] opts the optional parameters
+    # @return [Array<(ConversationAgentStatusHeatmapResponse, Integer, Hash)>] ConversationAgentStatusHeatmapResponse data, response status code and response headers
+    def get_agent_status_heatmap_with_http_info(heatmap_request, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug 'Calling API: ConversationApi.get_agent_status_heatmap ...'
+      end
+      # verify the required parameter 'heatmap_request' is set
+      if @api_client.config.client_side_validation && heatmap_request.nil?
+        fail ArgumentError, "Missing the required parameter 'heatmap_request' when calling ConversationApi.get_agent_status_heatmap"
+      end
+      # resource path
+      local_var_path = '/conversation/agent/status/heatmap'
+
+      # query parameters
+      query_params = opts[:query_params] || {}
+
+      # header parameters
+      header_params = opts[:header_params] || {}
+      header_params['X-UltraCart-Api-Version'] = @api_client.select_header_api_version()
+      # HTTP header 'Accept' (if needed)
+      header_params['Accept'] = @api_client.select_header_accept(['application/json'])
+      # HTTP header 'Content-Type'
+      content_type = @api_client.select_header_content_type(['application/json'])
+      if !content_type.nil?
+          header_params['Content-Type'] = content_type
+      end
+
+      # form parameters
+      form_params = opts[:form_params] || {}
+
+      # http body (model)
+      post_body = opts[:debug_body] || @api_client.object_to_http_body(heatmap_request)
+
+      # return_type
+      return_type = opts[:debug_return_type] || 'ConversationAgentStatusHeatmapResponse'
+
+      # auth_names
+      auth_names = opts[:debug_auth_names] || ['ultraCartOauth', 'ultraCartSimpleApiKey']
+
+      new_options = opts.merge(
+        :operation => :"ConversationApi.get_agent_status_heatmap",
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => return_type
+      )
+
+      data, status_code, headers = @api_client.call_api(:POST, local_var_path, new_options)
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: ConversationApi#get_agent_status_heatmap\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Dashboard summary for a date range
+    # Top-line summary: total_agents, avg_available_pct, status_breakdown, per-agent rollups. 
+    # @param date_start2 [String] Range start (YYYY-MM-DD)
+    # @param date_end2 [String] Range end (YYYY-MM-DD)
+    # @param [Hash] opts the optional parameters
+    # @option opts [String] :date_start 
+    # @option opts [String] :date_end 
+    # @return [ConversationAgentStatusSummaryResponse]
+    def get_agent_status_summary(date_start2, date_end2, opts = {})
+      data, _status_code, _headers = get_agent_status_summary_with_http_info(date_start2, date_end2, opts)
+      data
+    end
+
+    # Dashboard summary for a date range
+    # Top-line summary: total_agents, avg_available_pct, status_breakdown, per-agent rollups. 
+    # @param date_start2 [String] Range start (YYYY-MM-DD)
+    # @param date_end2 [String] Range end (YYYY-MM-DD)
+    # @param [Hash] opts the optional parameters
+    # @option opts [String] :date_start 
+    # @option opts [String] :date_end 
+    # @return [Array<(ConversationAgentStatusSummaryResponse, Integer, Hash)>] ConversationAgentStatusSummaryResponse data, response status code and response headers
+    def get_agent_status_summary_with_http_info(date_start2, date_end2, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug 'Calling API: ConversationApi.get_agent_status_summary ...'
+      end
+      # verify the required parameter 'date_start2' is set
+      if @api_client.config.client_side_validation && date_start2.nil?
+        fail ArgumentError, "Missing the required parameter 'date_start2' when calling ConversationApi.get_agent_status_summary"
+      end
+      # verify the required parameter 'date_end2' is set
+      if @api_client.config.client_side_validation && date_end2.nil?
+        fail ArgumentError, "Missing the required parameter 'date_end2' when calling ConversationApi.get_agent_status_summary"
+      end
+      # resource path
+      local_var_path = '/conversation/agent/status/rollup/summary'
+
+      # query parameters
+      query_params = opts[:query_params] || {}
+      query_params[:'date_start'] = date_start2
+      query_params[:'date_end'] = date_end2
+      query_params[:'date_start'] = opts[:'date_start'] if !opts[:'date_start'].nil?
+      query_params[:'date_end'] = opts[:'date_end'] if !opts[:'date_end'].nil?
+
+      # header parameters
+      header_params = opts[:header_params] || {}
+      header_params['X-UltraCart-Api-Version'] = @api_client.select_header_api_version()
+      # HTTP header 'Accept' (if needed)
+      header_params['Accept'] = @api_client.select_header_accept(['application/json'])
+
+      # form parameters
+      form_params = opts[:form_params] || {}
+
+      # http body (model)
+      post_body = opts[:debug_body]
+
+      # return_type
+      return_type = opts[:debug_return_type] || 'ConversationAgentStatusSummaryResponse'
+
+      # auth_names
+      auth_names = opts[:debug_auth_names] || ['ultraCartOauth', 'ultraCartSimpleApiKey']
+
+      new_options = opts.merge(
+        :operation => :"ConversationApi.get_agent_status_summary",
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => return_type
+      )
+
+      data, status_code, headers = @api_client.call_api(:GET, local_var_path, new_options)
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: ConversationApi#get_agent_status_summary\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Day timeline for a single agent
+    # Returns merged status events + PBX calls + chat conversations for the agent on the given date. Omitting the channel parameter returns both channels merged. 
+    # @param agent_user_id [String] 
+    # @param date2 [String] Day to retrieve (YYYY-MM-DD)
+    # @param [Hash] opts the optional parameters
+    # @option opts [String] :date 
+    # @option opts [String] :channel 
+    # @option opts [String] :channel2 Restrict to one channel (omit for both)
+    # @return [ConversationAgentStatusTimelineResponse]
+    def get_agent_status_timeline(agent_user_id, date2, opts = {})
+      data, _status_code, _headers = get_agent_status_timeline_with_http_info(agent_user_id, date2, opts)
+      data
+    end
+
+    # Day timeline for a single agent
+    # Returns merged status events + PBX calls + chat conversations for the agent on the given date. Omitting the channel parameter returns both channels merged. 
+    # @param agent_user_id [String] 
+    # @param date2 [String] Day to retrieve (YYYY-MM-DD)
+    # @param [Hash] opts the optional parameters
+    # @option opts [String] :date 
+    # @option opts [String] :channel 
+    # @option opts [String] :channel2 Restrict to one channel (omit for both)
+    # @return [Array<(ConversationAgentStatusTimelineResponse, Integer, Hash)>] ConversationAgentStatusTimelineResponse data, response status code and response headers
+    def get_agent_status_timeline_with_http_info(agent_user_id, date2, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug 'Calling API: ConversationApi.get_agent_status_timeline ...'
+      end
+      # verify the required parameter 'agent_user_id' is set
+      if @api_client.config.client_side_validation && agent_user_id.nil?
+        fail ArgumentError, "Missing the required parameter 'agent_user_id' when calling ConversationApi.get_agent_status_timeline"
+      end
+      # verify the required parameter 'date2' is set
+      if @api_client.config.client_side_validation && date2.nil?
+        fail ArgumentError, "Missing the required parameter 'date2' when calling ConversationApi.get_agent_status_timeline"
+      end
+      # resource path
+      local_var_path = '/conversation/agent/status/history/{agent_user_id}/timeline'.sub('{' + 'agent_user_id' + '}', CGI.escape(agent_user_id.to_s))
+
+      # query parameters
+      query_params = opts[:query_params] || {}
+      query_params[:'date'] = date2
+      query_params[:'date'] = opts[:'date'] if !opts[:'date'].nil?
+      query_params[:'channel'] = opts[:'channel'] if !opts[:'channel'].nil?
+      query_params[:'channel'] = opts[:'channel2'] if !opts[:'channel2'].nil?
+
+      # header parameters
+      header_params = opts[:header_params] || {}
+      header_params['X-UltraCart-Api-Version'] = @api_client.select_header_api_version()
+      # HTTP header 'Accept' (if needed)
+      header_params['Accept'] = @api_client.select_header_accept(['application/json'])
+
+      # form parameters
+      form_params = opts[:form_params] || {}
+
+      # http body (model)
+      post_body = opts[:debug_body]
+
+      # return_type
+      return_type = opts[:debug_return_type] || 'ConversationAgentStatusTimelineResponse'
+
+      # auth_names
+      auth_names = opts[:debug_auth_names] || ['ultraCartOauth', 'ultraCartSimpleApiKey']
+
+      new_options = opts.merge(
+        :operation => :"ConversationApi.get_agent_status_timeline",
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => return_type
+      )
+
+      data, status_code, headers = @api_client.call_api(:GET, local_var_path, new_options)
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: ConversationApi#get_agent_status_timeline\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
     # Get agent websocket authorization
     # Retrieve a JWT to authorize an agent to make a websocket connection. 
     # @param [Hash] opts the optional parameters
@@ -3707,7 +4056,65 @@ module UltracartClient
       auth_names = opts[:debug_auth_names] || ['ultraCartOauth', 'ultraCartSimpleApiKey']
 
       new_options = opts.merge(
-        :operation => :"ConversationApi.get_pbx_cos_audit_logs",
+        :operation => :"ConversationApi.get_pbx_cos_audit_logs",
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => return_type
+      )
+
+      data, status_code, headers = @api_client.call_api(:GET, local_var_path, new_options)
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: ConversationApi#get_pbx_cos_audit_logs\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Get the merchant default timezone
+    # Returns the merchant's stored default timezone (IANA name). Falls back to America/New_York when unset. 
+    # @param [Hash] opts the optional parameters
+    # @return [ConversationPbxDefaultTimezoneResponse]
+    def get_pbx_default_timezone(opts = {})
+      data, _status_code, _headers = get_pbx_default_timezone_with_http_info(opts)
+      data
+    end
+
+    # Get the merchant default timezone
+    # Returns the merchant&#39;s stored default timezone (IANA name). Falls back to America/New_York when unset. 
+    # @param [Hash] opts the optional parameters
+    # @return [Array<(ConversationPbxDefaultTimezoneResponse, Integer, Hash)>] ConversationPbxDefaultTimezoneResponse data, response status code and response headers
+    def get_pbx_default_timezone_with_http_info(opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug 'Calling API: ConversationApi.get_pbx_default_timezone ...'
+      end
+      # resource path
+      local_var_path = '/conversation/pbx/config/default-timezone'
+
+      # query parameters
+      query_params = opts[:query_params] || {}
+
+      # header parameters
+      header_params = opts[:header_params] || {}
+      header_params['X-UltraCart-Api-Version'] = @api_client.select_header_api_version()
+      # HTTP header 'Accept' (if needed)
+      header_params['Accept'] = @api_client.select_header_accept(['application/json'])
+
+      # form parameters
+      form_params = opts[:form_params] || {}
+
+      # http body (model)
+      post_body = opts[:debug_body]
+
+      # return_type
+      return_type = opts[:debug_return_type] || 'ConversationPbxDefaultTimezoneResponse'
+
+      # auth_names
+      auth_names = opts[:debug_auth_names] || ['ultraCartOauth', 'ultraCartSimpleApiKey']
+
+      new_options = opts.merge(
+        :operation => :"ConversationApi.get_pbx_default_timezone",
         :header_params => header_params,
         :query_params => query_params,
         :form_params => form_params,
@@ -3718,7 +4125,7 @@ module UltracartClient
 
       data, status_code, headers = @api_client.call_api(:GET, local_var_path, new_options)
       if @api_client.config.debugging
-        @api_client.config.logger.debug "API called: ConversationApi#get_pbx_cos_audit_logs\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+        @api_client.config.logger.debug "API called: ConversationApi#get_pbx_default_timezone\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
       end
       return data, status_code, headers
     end
@@ -5215,6 +5622,75 @@ module UltracartClient
       return data, status_code, headers
     end
 
+    # Create a custom agent status
+    # Create a custom status. Enforces a 20-active-status-per-merchant cap and the 50-Twilio-Activity-per-workspace cap. 
+    # @param status_config [ConversationAgentStatusConfig] Status config
+    # @param [Hash] opts the optional parameters
+    # @return [ConversationAgentStatusConfigResponse]
+    def insert_agent_status_config(status_config, opts = {})
+      data, _status_code, _headers = insert_agent_status_config_with_http_info(status_config, opts)
+      data
+    end
+
+    # Create a custom agent status
+    # Create a custom status. Enforces a 20-active-status-per-merchant cap and the 50-Twilio-Activity-per-workspace cap. 
+    # @param status_config [ConversationAgentStatusConfig] Status config
+    # @param [Hash] opts the optional parameters
+    # @return [Array<(ConversationAgentStatusConfigResponse, Integer, Hash)>] ConversationAgentStatusConfigResponse data, response status code and response headers
+    def insert_agent_status_config_with_http_info(status_config, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug 'Calling API: ConversationApi.insert_agent_status_config ...'
+      end
+      # verify the required parameter 'status_config' is set
+      if @api_client.config.client_side_validation && status_config.nil?
+        fail ArgumentError, "Missing the required parameter 'status_config' when calling ConversationApi.insert_agent_status_config"
+      end
+      # resource path
+      local_var_path = '/conversation/agent/status/config'
+
+      # query parameters
+      query_params = opts[:query_params] || {}
+
+      # header parameters
+      header_params = opts[:header_params] || {}
+      header_params['X-UltraCart-Api-Version'] = @api_client.select_header_api_version()
+      # HTTP header 'Accept' (if needed)
+      header_params['Accept'] = @api_client.select_header_accept(['application/json'])
+      # HTTP header 'Content-Type'
+      content_type = @api_client.select_header_content_type(['application/json'])
+      if !content_type.nil?
+          header_params['Content-Type'] = content_type
+      end
+
+      # form parameters
+      form_params = opts[:form_params] || {}
+
+      # http body (model)
+      post_body = opts[:debug_body] || @api_client.object_to_http_body(status_config)
+
+      # return_type
+      return_type = opts[:debug_return_type] || 'ConversationAgentStatusConfigResponse'
+
+      # auth_names
+      auth_names = opts[:debug_auth_names] || ['ultraCartOauth', 'ultraCartSimpleApiKey']
+
+      new_options = opts.merge(
+        :operation => :"ConversationApi.insert_agent_status_config",
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => return_type
+      )
+
+      data, status_code, headers = @api_client.call_api(:POST, local_var_path, new_options)
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: ConversationApi#insert_agent_status_config\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
     # Insert a canned message
     # Insert a canned message 
     # @param canned_message [ConversationCannedMessage] Canned message
@@ -6717,6 +7193,150 @@ module UltracartClient
       return data, status_code, headers
     end
 
+    # Search agent status history
+    # Paginated search over conversation_agent_status_events_all. Filters: agent_user_id, channel, status, trigger, date range. 
+    # @param search_request [ConversationAgentStatusHistorySearchRequest] Search request
+    # @param [Hash] opts the optional parameters
+    # @option opts [Integer] :_limit Maximum records per call (max 200) (default to 100)
+    # @option opts [Integer] :_offset Pagination offset (zero-based) (default to 0)
+    # @return [ConversationAgentStatusHistorySearchResponse]
+    def search_agent_status_history(search_request, opts = {})
+      data, _status_code, _headers = search_agent_status_history_with_http_info(search_request, opts)
+      data
+    end
+
+    # Search agent status history
+    # Paginated search over conversation_agent_status_events_all. Filters: agent_user_id, channel, status, trigger, date range. 
+    # @param search_request [ConversationAgentStatusHistorySearchRequest] Search request
+    # @param [Hash] opts the optional parameters
+    # @option opts [Integer] :_limit Maximum records per call (max 200) (default to 100)
+    # @option opts [Integer] :_offset Pagination offset (zero-based) (default to 0)
+    # @return [Array<(ConversationAgentStatusHistorySearchResponse, Integer, Hash)>] ConversationAgentStatusHistorySearchResponse data, response status code and response headers
+    def search_agent_status_history_with_http_info(search_request, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug 'Calling API: ConversationApi.search_agent_status_history ...'
+      end
+      # verify the required parameter 'search_request' is set
+      if @api_client.config.client_side_validation && search_request.nil?
+        fail ArgumentError, "Missing the required parameter 'search_request' when calling ConversationApi.search_agent_status_history"
+      end
+      # resource path
+      local_var_path = '/conversation/agent/status/history/search'
+
+      # query parameters
+      query_params = opts[:query_params] || {}
+      query_params[:'_limit'] = opts[:'_limit'] if !opts[:'_limit'].nil?
+      query_params[:'_offset'] = opts[:'_offset'] if !opts[:'_offset'].nil?
+
+      # header parameters
+      header_params = opts[:header_params] || {}
+      header_params['X-UltraCart-Api-Version'] = @api_client.select_header_api_version()
+      # HTTP header 'Accept' (if needed)
+      header_params['Accept'] = @api_client.select_header_accept(['application/json'])
+      # HTTP header 'Content-Type'
+      content_type = @api_client.select_header_content_type(['application/json'])
+      if !content_type.nil?
+          header_params['Content-Type'] = content_type
+      end
+
+      # form parameters
+      form_params = opts[:form_params] || {}
+
+      # http body (model)
+      post_body = opts[:debug_body] || @api_client.object_to_http_body(search_request)
+
+      # return_type
+      return_type = opts[:debug_return_type] || 'ConversationAgentStatusHistorySearchResponse'
+
+      # auth_names
+      auth_names = opts[:debug_auth_names] || ['ultraCartOauth', 'ultraCartSimpleApiKey']
+
+      new_options = opts.merge(
+        :operation => :"ConversationApi.search_agent_status_history",
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => return_type
+      )
+
+      data, status_code, headers = @api_client.call_api(:POST, local_var_path, new_options)
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: ConversationApi#search_agent_status_history\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Search per-(agent, day) rollups
+    # Aggregated over conversation_agent_status_events_all via date_histogram + terms. Returns one row per (agent, day, channel). 
+    # @param search_request [ConversationAgentStatusRollupSearchRequest] Search request
+    # @param [Hash] opts the optional parameters
+    # @return [ConversationAgentStatusRollupSearchResponse]
+    def search_agent_status_rollups(search_request, opts = {})
+      data, _status_code, _headers = search_agent_status_rollups_with_http_info(search_request, opts)
+      data
+    end
+
+    # Search per-(agent, day) rollups
+    # Aggregated over conversation_agent_status_events_all via date_histogram + terms. Returns one row per (agent, day, channel). 
+    # @param search_request [ConversationAgentStatusRollupSearchRequest] Search request
+    # @param [Hash] opts the optional parameters
+    # @return [Array<(ConversationAgentStatusRollupSearchResponse, Integer, Hash)>] ConversationAgentStatusRollupSearchResponse data, response status code and response headers
+    def search_agent_status_rollups_with_http_info(search_request, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug 'Calling API: ConversationApi.search_agent_status_rollups ...'
+      end
+      # verify the required parameter 'search_request' is set
+      if @api_client.config.client_side_validation && search_request.nil?
+        fail ArgumentError, "Missing the required parameter 'search_request' when calling ConversationApi.search_agent_status_rollups"
+      end
+      # resource path
+      local_var_path = '/conversation/agent/status/rollup/search'
+
+      # query parameters
+      query_params = opts[:query_params] || {}
+
+      # header parameters
+      header_params = opts[:header_params] || {}
+      header_params['X-UltraCart-Api-Version'] = @api_client.select_header_api_version()
+      # HTTP header 'Accept' (if needed)
+      header_params['Accept'] = @api_client.select_header_accept(['application/json'])
+      # HTTP header 'Content-Type'
+      content_type = @api_client.select_header_content_type(['application/json'])
+      if !content_type.nil?
+          header_params['Content-Type'] = content_type
+      end
+
+      # form parameters
+      form_params = opts[:form_params] || {}
+
+      # http body (model)
+      post_body = opts[:debug_body] || @api_client.object_to_http_body(search_request)
+
+      # return_type
+      return_type = opts[:debug_return_type] || 'ConversationAgentStatusRollupSearchResponse'
+
+      # auth_names
+      auth_names = opts[:debug_auth_names] || ['ultraCartOauth', 'ultraCartSimpleApiKey']
+
+      new_options = opts.merge(
+        :operation => :"ConversationApi.search_agent_status_rollups",
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => return_type
+      )
+
+      data, status_code, headers = @api_client.call_api(:POST, local_var_path, new_options)
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: ConversationApi#search_agent_status_rollups\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
     # Search for canned messages by short_code
     # Search for canned messages by short_code 
     # @param search_request [ConversationCannedMessagesSearch] Search request
@@ -7230,6 +7850,81 @@ module UltracartClient
       return data, status_code, headers
     end
 
+    # Update a custom agent status
+    # Update a custom status. Renaming flows through to the Twilio Activity. 
+    # @param conversation_status_uuid [String] 
+    # @param status_config [ConversationAgentStatusConfig] Status config
+    # @param [Hash] opts the optional parameters
+    # @return [ConversationAgentStatusConfigResponse]
+    def update_agent_status_config(conversation_status_uuid, status_config, opts = {})
+      data, _status_code, _headers = update_agent_status_config_with_http_info(conversation_status_uuid, status_config, opts)
+      data
+    end
+
+    # Update a custom agent status
+    # Update a custom status. Renaming flows through to the Twilio Activity. 
+    # @param conversation_status_uuid [String] 
+    # @param status_config [ConversationAgentStatusConfig] Status config
+    # @param [Hash] opts the optional parameters
+    # @return [Array<(ConversationAgentStatusConfigResponse, Integer, Hash)>] ConversationAgentStatusConfigResponse data, response status code and response headers
+    def update_agent_status_config_with_http_info(conversation_status_uuid, status_config, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug 'Calling API: ConversationApi.update_agent_status_config ...'
+      end
+      # verify the required parameter 'conversation_status_uuid' is set
+      if @api_client.config.client_side_validation && conversation_status_uuid.nil?
+        fail ArgumentError, "Missing the required parameter 'conversation_status_uuid' when calling ConversationApi.update_agent_status_config"
+      end
+      # verify the required parameter 'status_config' is set
+      if @api_client.config.client_side_validation && status_config.nil?
+        fail ArgumentError, "Missing the required parameter 'status_config' when calling ConversationApi.update_agent_status_config"
+      end
+      # resource path
+      local_var_path = '/conversation/agent/status/config/{conversation_status_uuid}'.sub('{' + 'conversation_status_uuid' + '}', CGI.escape(conversation_status_uuid.to_s))
+
+      # query parameters
+      query_params = opts[:query_params] || {}
+
+      # header parameters
+      header_params = opts[:header_params] || {}
+      header_params['X-UltraCart-Api-Version'] = @api_client.select_header_api_version()
+      # HTTP header 'Accept' (if needed)
+      header_params['Accept'] = @api_client.select_header_accept(['application/json'])
+      # HTTP header 'Content-Type'
+      content_type = @api_client.select_header_content_type(['application/json'])
+      if !content_type.nil?
+          header_params['Content-Type'] = content_type
+      end
+
+      # form parameters
+      form_params = opts[:form_params] || {}
+
+      # http body (model)
+      post_body = opts[:debug_body] || @api_client.object_to_http_body(status_config)
+
+      # return_type
+      return_type = opts[:debug_return_type] || 'ConversationAgentStatusConfigResponse'
+
+      # auth_names
+      auth_names = opts[:debug_auth_names] || ['ultraCartOauth', 'ultraCartSimpleApiKey']
+
+      new_options = opts.merge(
+        :operation => :"ConversationApi.update_agent_status_config",
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => return_type
+      )
+
+      data, status_code, headers = @api_client.call_api(:PUT, local_var_path, new_options)
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: ConversationApi#update_agent_status_config\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
     # Update a canned message
     # Update a canned message 
     # @param conversation_canned_message_oid [Integer] 
@@ -7830,6 +8525,75 @@ module UltracartClient
       return data, status_code, headers
     end
 
+    # Set the merchant default timezone
+    # Persists the IANA timezone on the Config#<merchant_id>/default DDB record (creates on first PUT). 
+    # @param timezone_update [ConversationPbxDefaultTimezoneUpdateRequest] Timezone update
+    # @param [Hash] opts the optional parameters
+    # @return [ConversationPbxDefaultTimezoneResponse]
+    def update_pbx_default_timezone(timezone_update, opts = {})
+      data, _status_code, _headers = update_pbx_default_timezone_with_http_info(timezone_update, opts)
+      data
+    end
+
+    # Set the merchant default timezone
+    # Persists the IANA timezone on the Config#&lt;merchant_id&gt;/default DDB record (creates on first PUT). 
+    # @param timezone_update [ConversationPbxDefaultTimezoneUpdateRequest] Timezone update
+    # @param [Hash] opts the optional parameters
+    # @return [Array<(ConversationPbxDefaultTimezoneResponse, Integer, Hash)>] ConversationPbxDefaultTimezoneResponse data, response status code and response headers
+    def update_pbx_default_timezone_with_http_info(timezone_update, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug 'Calling API: ConversationApi.update_pbx_default_timezone ...'
+      end
+      # verify the required parameter 'timezone_update' is set
+      if @api_client.config.client_side_validation && timezone_update.nil?
+        fail ArgumentError, "Missing the required parameter 'timezone_update' when calling ConversationApi.update_pbx_default_timezone"
+      end
+      # resource path
+      local_var_path = '/conversation/pbx/config/default-timezone'
+
+      # query parameters
+      query_params = opts[:query_params] || {}
+
+      # header parameters
+      header_params = opts[:header_params] || {}
+      header_params['X-UltraCart-Api-Version'] = @api_client.select_header_api_version()
+      # HTTP header 'Accept' (if needed)
+      header_params['Accept'] = @api_client.select_header_accept(['application/json'])
+      # HTTP header 'Content-Type'
+      content_type = @api_client.select_header_content_type(['application/json'])
+      if !content_type.nil?
+          header_params['Content-Type'] = content_type
+      end
+
+      # form parameters
+      form_params = opts[:form_params] || {}
+
+      # http body (model)
+      post_body = opts[:debug_body] || @api_client.object_to_http_body(timezone_update)
+
+      # return_type
+      return_type = opts[:debug_return_type] || 'ConversationPbxDefaultTimezoneResponse'
+
+      # auth_names
+      auth_names = opts[:debug_auth_names] || ['ultraCartOauth', 'ultraCartSimpleApiKey']
+
+      new_options = opts.merge(
+        :operation => :"ConversationApi.update_pbx_default_timezone",
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => return_type
+      )
+
+      data, status_code, headers = @api_client.call_api(:PUT, local_var_path, new_options)
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: ConversationApi#update_pbx_default_timezone\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
     # Update pbx hardware phone
     # Update a pbx hardware phone 
     # @param conversation_pbx_hardware_phone_uuid [String]