ultracart_api 4.1.80 → 4.1.83

data/docs/ConversationPbxCallAgent.md

@@ -7,6 +7,7 @@
 | **agent_extension** | **String** | Agent's phone extension | [optional] |
 | **agent_id** | **String** | Unique identifier for the agent | [optional] |
 | **agent_name** | **String** | Display name of the agent | [optional] |
+| **agent_user_id** | **String** | UltraCart user id for the agent (denormalized at index time so reporting endpoints can join on agent_user_id without translating from the agent_id login). | [optional] |
 | **answered** | **Boolean** | Whether the agent answered the call | [optional] |
 | **call_sid** | **String** | Twilio call SID for the agent's call leg | [optional] |
 | **joined_at_dts** | **String** | Timestamp when the agent joined the call | [optional] |
@@ -23,6 +24,7 @@ instance = UltracartClient::ConversationPbxCallAgent.new(
   agent_extension: null,
   agent_id: null,
   agent_name: null,
+  agent_user_id: null,
   answered: null,
   call_sid: null,
   joined_at_dts: null,

data/docs/ConversationPbxDefaultTimezoneResponse.md

@@ -0,0 +1,26 @@
+# UltracartClient::ConversationPbxDefaultTimezoneResponse
+
+## Properties
+
+| Name | Type | Description | Notes |
+| ---- | ---- | ----------- | ----- |
+| **default_timezone** | **String** | Merchant default timezone (IANA name). Falls back to America/New_York when unset. | [optional] |
+| **error** | [**Error**](Error.md) |  | [optional] |
+| **metadata** | [**ResponseMetadata**](ResponseMetadata.md) |  | [optional] |
+| **success** | **Boolean** | Indicates if API call was successful | [optional] |
+| **warning** | [**Warning**](Warning.md) |  | [optional] |
+
+## Example
+
+```ruby
+require 'ultracart_api'
+
+instance = UltracartClient::ConversationPbxDefaultTimezoneResponse.new(
+  default_timezone: null,
+  error: null,
+  metadata: null,
+  success: null,
+  warning: null
+)
+```
+

data/docs/ConversationPbxDefaultTimezoneUpdateRequest.md

@@ -0,0 +1,18 @@
+# UltracartClient::ConversationPbxDefaultTimezoneUpdateRequest
+
+## Properties
+
+| Name | Type | Description | Notes |
+| ---- | ---- | ----------- | ----- |
+| **default_timezone** | **String** | Merchant default timezone (IANA name, e.g. 'America/New_York') | [optional] |
+
+## Example
+
+```ruby
+require 'ultracart_api'
+
+instance = UltracartClient::ConversationPbxDefaultTimezoneUpdateRequest.new(
+  default_timezone: null
+)
+```
+

data/docs/ConversationWebchatQueueStatusAgent.md

@@ -5,8 +5,11 @@
 | Name | Type | Description | Notes |
 | ---- | ---- | ----------- | ----- |
 | **agent_status** | **String** | Status of the agent | [optional] |
+| **agent_user_id** | **String** | Agent user id (populated by Java so the dispatch-scheduler Lambda can read it directly without parsing conversation_participant_arn) | [optional] |
 | **conversation_participant_arn** | **String** |  | [optional] |
 | **conversation_participant_name** | **String** |  | [optional] |
+| **custom_status_name** | **String** | Active custom status display name for this agent (denormalized) | [optional] |
+| **custom_status_uuid** | **String** | Active custom status uuid for this agent (null when on a system status) | [optional] |
 | **last_chat_dts** | **String** | Date/time that this agent took their last chat | [optional] |
 | **next_round_robin** | **Boolean** |  | [optional] |
 | **profile_image_url** | **String** | Profile image URL | [optional] |
@@ -18,8 +21,11 @@ require 'ultracart_api'
 
 instance = UltracartClient::ConversationWebchatQueueStatusAgent.new(
   agent_status: null,
+  agent_user_id: null,
   conversation_participant_arn: null,
   conversation_participant_name: null,
+  custom_status_name: null,
+  custom_status_uuid: null,
   last_chat_dts: null,
   next_round_robin: null,
   profile_image_url: null

data/docs/ConversationWebchatQueueStatusUpdateRequest.md

@@ -5,6 +5,8 @@
 | Name | Type | Description | Notes |
 | ---- | ---- | ----------- | ----- |
 | **agent_status** | **String** | Status of the agent | [optional] |
+| **custom_status_name** | **String** | Custom status display name (denormalized so the queue panel can render without a config lookup) | [optional] |
+| **custom_status_uuid** | **String** | Custom status uuid (when picking a custom status). Pair with custom_status_name. | [optional] |
 
 ## Example
 
@@ -12,7 +14,9 @@
 require 'ultracart_api'
 
 instance = UltracartClient::ConversationWebchatQueueStatusUpdateRequest.new(
-  agent_status: null
+  agent_status: null,
+  custom_status_name: null,
+  custom_status_uuid: null
 )
 ```
 

data/docs/TimelineSummary.md

@@ -0,0 +1,26 @@
+# UltracartClient::TimelineSummary
+
+## Properties
+
+| Name | Type | Description | Notes |
+| ---- | ---- | ----------- | ----- |
+| **available_seconds** | **Integer** | Seconds the agent was Available (incl. Busy) | [optional] |
+| **avg_handle_time_seconds** | **Integer** | Average handle time across calls and chats, in seconds | [optional] |
+| **calls_missed** | **Integer** | Calls the agent missed (inbound, disposition=missed) | [optional] |
+| **calls_taken** | **Integer** | Calls the agent took | [optional] |
+| **chats_handled** | **Integer** | Chats the agent handled | [optional] |
+
+## Example
+
+```ruby
+require 'ultracart_api'
+
+instance = UltracartClient::TimelineSummary.new(
+  available_seconds: null,
+  avg_handle_time_seconds: null,
+  calls_missed: null,
+  calls_taken: null,
+  chats_handled: null
+)
+```
+