ultracart_api 4.1.80 → 4.1.83

data/docs/ConversationApi.md

@@ -6,6 +6,7 @@ All URIs are relative to *https://secure.ultracart.com/rest/v2*
 | ------ | ------------ | ----------- |
 | [**delete_agent_profile_knowledge_base_document**](ConversationApi.md#delete_agent_profile_knowledge_base_document) | **DELETE** /conversation/agent/profiles/{user_id}/knowledge_base/{document_uuid} | Delete a knowledge base document |
 | [**delete_agent_profile_mcp**](ConversationApi.md#delete_agent_profile_mcp) | **DELETE** /conversation/agent/profiles/{user_id}/mcps/{mcp_server_uuid} | Delete an agent MCP server |
+| [**delete_agent_status_config**](ConversationApi.md#delete_agent_status_config) | **DELETE** /conversation/agent/status/config/{conversation_status_uuid} | Soft-deactivate a custom agent status |
 | [**delete_conversation_canned_message**](ConversationApi.md#delete_conversation_canned_message) | **DELETE** /conversation/canned_messages/{conversation_canned_message_oid} | Delete a conversation canned message |
 | [**delete_department**](ConversationApi.md#delete_department) | **DELETE** /conversation/departments/{conversation_department_oid} | Delete a conversation department |
 | [**delete_engagement**](ConversationApi.md#delete_engagement) | **DELETE** /conversation/engagements/{conversation_engagement_oid} | Delete a conversation engagement |
@@ -29,6 +30,10 @@ All URIs are relative to *https://secure.ultracart.com/rest/v2*
 | [**get_agent_profile_mcp_tools**](ConversationApi.md#get_agent_profile_mcp_tools) | **GET** /conversation/agent/profiles/{user_id}/mcps/{mcp_server_uuid}/tools | Get the tools available from the MCP server |
 | [**get_agent_profile_mcps**](ConversationApi.md#get_agent_profile_mcps) | **GET** /conversation/agent/profiles/{user_id}/mcps | Get the list of MCP servers associated with this agent |
 | [**get_agent_profiles**](ConversationApi.md#get_agent_profiles) | **GET** /conversation/agent/profiles | Get agent profiles |
+| [**get_agent_status_configs**](ConversationApi.md#get_agent_status_configs) | **GET** /conversation/agent/status/config | List custom agent statuses |
+| [**get_agent_status_heatmap**](ConversationApi.md#get_agent_status_heatmap) | **POST** /conversation/agent/status/heatmap | Agent x hour-of-day heatmap |
+| [**get_agent_status_summary**](ConversationApi.md#get_agent_status_summary) | **GET** /conversation/agent/status/rollup/summary | Dashboard summary for a date range |
+| [**get_agent_status_timeline**](ConversationApi.md#get_agent_status_timeline) | **GET** /conversation/agent/status/history/{agent_user_id}/timeline | Day timeline for a single agent |
 | [**get_agent_websocket_authorization**](ConversationApi.md#get_agent_websocket_authorization) | **PUT** /conversation/agent/auth | Get agent websocket authorization |
 | [**get_conversation**](ConversationApi.md#get_conversation) | **GET** /conversation/conversations/{conversation_uuid} | Retrieve a conversation |
 | [**get_conversation_canned_messages**](ConversationApi.md#get_conversation_canned_messages) | **GET** /conversation/canned_messages | Retrieve a list of canned messages ordered by short_code |
@@ -62,6 +67,7 @@ All URIs are relative to *https://secure.ultracart.com/rest/v2*
 | [**get_pbx_class_of_service**](ConversationApi.md#get_pbx_class_of_service) | **GET** /conversation/pbx/class_of_service/{classOfServiceUuid} | Get pbx class of service |
 | [**get_pbx_classes_of_service**](ConversationApi.md#get_pbx_classes_of_service) | **GET** /conversation/pbx/class_of_service | Get pbx classes of service |
 | [**get_pbx_cos_audit_logs**](ConversationApi.md#get_pbx_cos_audit_logs) | **GET** /conversation/pbx/class_of_service/audit_log | Get pbx class of service audit logs |
+| [**get_pbx_default_timezone**](ConversationApi.md#get_pbx_default_timezone) | **GET** /conversation/pbx/config/default-timezone | Get the merchant default timezone |
 | [**get_pbx_hardware_phone**](ConversationApi.md#get_pbx_hardware_phone) | **GET** /conversation/pbx/hardware_phone/{conversationPbxHardwarePhoneUuid} | Get pbx hardware phone |
 | [**get_pbx_hardware_phone_manufacturers**](ConversationApi.md#get_pbx_hardware_phone_manufacturers) | **GET** /conversation/pbx/hardware_phone/manufacturers | Get pbx hardware phone manufacturers |
 | [**get_pbx_hardware_phones**](ConversationApi.md#get_pbx_hardware_phones) | **GET** /conversation/pbx/hardware_phone | Get pbx hardware phones |
@@ -86,6 +92,7 @@ All URIs are relative to *https://secure.ultracart.com/rest/v2*
 | [**get_virtual_agent_capabilities**](ConversationApi.md#get_virtual_agent_capabilities) | **GET** /conversation/virtualagent/capabilities | Get virtual agent capabilities |
 | [**insert_agent_profile_knowledge_base_document**](ConversationApi.md#insert_agent_profile_knowledge_base_document) | **POST** /conversation/agent/profiles/{user_id}/knowledge_base | Insert a knowledge base document |
 | [**insert_agent_profile_mcp**](ConversationApi.md#insert_agent_profile_mcp) | **POST** /conversation/agent/profiles/{user_id}/mcps | Insert an agent MCP server |
+| [**insert_agent_status_config**](ConversationApi.md#insert_agent_status_config) | **POST** /conversation/agent/status/config | Create a custom agent status |
 | [**insert_conversation_canned_message**](ConversationApi.md#insert_conversation_canned_message) | **POST** /conversation/canned_messages | Insert a canned message |
 | [**insert_conversation_department**](ConversationApi.md#insert_conversation_department) | **POST** /conversation/departments | Insert a department |
 | [**insert_conversation_engagement**](ConversationApi.md#insert_conversation_engagement) | **POST** /conversation/engagements | Insert a engagement |
@@ -108,6 +115,8 @@ All URIs are relative to *https://secure.ultracart.com/rest/v2*
 | [**purchase_pbx_phone_number**](ConversationApi.md#purchase_pbx_phone_number) | **POST** /conversation/pbx/phone_number | Purchase pbx phone number |
 | [**regenerate_password_for_pbx_hardware_phone**](ConversationApi.md#regenerate_password_for_pbx_hardware_phone) | **POST** /conversation/pbx/hardware_phone/{conversationPbxHardwarePhoneUuid}/regenerate_password | Update pbx hardware phone |
 | [**reset_conversation_pbx_queue_statistics**](ConversationApi.md#reset_conversation_pbx_queue_statistics) | **POST** /conversation/pbx/queues/{queue_uuid}/reset_statistics | reset statistics within the queue |
+| [**search_agent_status_history**](ConversationApi.md#search_agent_status_history) | **POST** /conversation/agent/status/history/search | Search agent status history |
+| [**search_agent_status_rollups**](ConversationApi.md#search_agent_status_rollups) | **POST** /conversation/agent/status/rollup/search | Search per-(agent, day) rollups |
 | [**search_conversation_canned_messages**](ConversationApi.md#search_conversation_canned_messages) | **POST** /conversation/canned_messages/search | Search for canned messages by short_code |
 | [**search_pbx_available_phone_numbers**](ConversationApi.md#search_pbx_available_phone_numbers) | **GET** /conversation/pbx/phone_number/search | Search for available phone numbers |
 | [**search_pbx_calls**](ConversationApi.md#search_pbx_calls) | **POST** /conversation/pbx/call/search | Search pbx call records |
@@ -115,6 +124,7 @@ All URIs are relative to *https://secure.ultracart.com/rest/v2*
 | [**start_conversation**](ConversationApi.md#start_conversation) | **PUT** /conversation/conversations | Start a conversation |
 | [**update_agent_profile**](ConversationApi.md#update_agent_profile) | **PUT** /conversation/agent/profile | Update agent profile |
 | [**update_agent_profile_mcp**](ConversationApi.md#update_agent_profile_mcp) | **POST** /conversation/agent/profiles/{user_id}/mcps/{mcp_server_uuid} | Update an agent MCP server |
+| [**update_agent_status_config**](ConversationApi.md#update_agent_status_config) | **PUT** /conversation/agent/status/config/{conversation_status_uuid} | Update a custom agent status |
 | [**update_conversation_canned_message**](ConversationApi.md#update_conversation_canned_message) | **PUT** /conversation/canned_messages/{conversation_canned_message_oid} | Update a canned message |
 | [**update_conversation_department**](ConversationApi.md#update_conversation_department) | **PUT** /conversation/departments/{conversation_department_oid} | Update a department |
 | [**update_conversation_engagement**](ConversationApi.md#update_conversation_engagement) | **PUT** /conversation/engagements/{conversation_engagement_oid} | Update a engagement |
@@ -123,6 +133,7 @@ All URIs are relative to *https://secure.ultracart.com/rest/v2*
 | [**update_pbx_agent**](ConversationApi.md#update_pbx_agent) | **PUT** /conversation/pbx/agent/{conversationPbxAgentUuid} | Update pbx agent |
 | [**update_pbx_audio**](ConversationApi.md#update_pbx_audio) | **PUT** /conversation/pbx/audio/{conversationPbxAudioUuid} | Update pbx audio |
 | [**update_pbx_class_of_service**](ConversationApi.md#update_pbx_class_of_service) | **PUT** /conversation/pbx/class_of_service/{classOfServiceUuid} | Update pbx class of service |
+| [**update_pbx_default_timezone**](ConversationApi.md#update_pbx_default_timezone) | **PUT** /conversation/pbx/config/default-timezone | Set the merchant default timezone |
 | [**update_pbx_hardware_phone**](ConversationApi.md#update_pbx_hardware_phone) | **PUT** /conversation/pbx/hardware_phone/{conversationPbxHardwarePhoneUuid} | Update pbx hardware phone |
 | [**update_pbx_menu**](ConversationApi.md#update_pbx_menu) | **PUT** /conversation/pbx/menu/{conversationPbxMenuUuid} | Update pbx menu |
 | [**update_pbx_phone_number**](ConversationApi.md#update_pbx_phone_number) | **PUT** /conversation/pbx/phone_number/{conversationPbxPhoneNumberUuid} | Update pbx phoneNumber |
@@ -243,6 +254,59 @@ nil (empty response body)
 - **Accept**: application/json
 
 
+## delete_agent_status_config
+
+> delete_agent_status_config(conversation_status_uuid)
+
+Soft-deactivate a custom agent status
+
+Sets active=false on the row and the DDB sync record. The Twilio Activity is preserved (Round 2 decision) so historic worker reporting still resolves the SID. 
+
+
+### Examples
+
+
+(No example for this operation).
+
+
+#### Using the delete_agent_status_config_with_http_info variant
+
+This returns an Array which contains the response data (`nil` in this case), status code and headers.
+
+> <Array(nil, Integer, Hash)> delete_agent_status_config_with_http_info(conversation_status_uuid)
+
+```ruby
+begin
+  # Soft-deactivate a custom agent status
+  data, status_code, headers = api_instance.delete_agent_status_config_with_http_info(conversation_status_uuid)
+  p status_code # => 2xx
+  p headers # => { ... }
+  p data # => nil
+rescue UltracartClient::ApiError => e
+  puts "Error when calling ConversationApi->delete_agent_status_config_with_http_info: #{e}"
+end
+```
+
+### Parameters
+
+| Name | Type | Description | Notes |
+| ---- | ---- | ----------- | ----- |
+| **conversation_status_uuid** | **String** |  |  |
+
+### Return type
+
+nil (empty response body)
+
+### Authorization
+
+[ultraCartOauth](../README.md#ultraCartOauth), [ultraCartSimpleApiKey](../README.md#ultraCartSimpleApiKey)
+
+### HTTP request headers
+
+- **Content-Type**: Not defined
+- **Accept**: application/json
+
+
 ## delete_conversation_canned_message
 
 > delete_conversation_canned_message(conversation_canned_message_oid)
@@ -1473,6 +1537,223 @@ This endpoint does not need any parameter.
 - **Accept**: application/json
 
 
+## get_agent_status_configs
+
+> <ConversationAgentStatusConfigsResponse> get_agent_status_configs
+
+List custom agent statuses
+
+Returns all custom statuses (active and soft-deactivated) for the merchant. 
+
+
+### Examples
+
+
+(No example for this operation).
+
+
+#### Using the get_agent_status_configs_with_http_info variant
+
+This returns an Array which contains the response data, status code and headers.
+
+> <Array(<ConversationAgentStatusConfigsResponse>, Integer, Hash)> get_agent_status_configs_with_http_info
+
+```ruby
+begin
+  # List custom agent statuses
+  data, status_code, headers = api_instance.get_agent_status_configs_with_http_info
+  p status_code # => 2xx
+  p headers # => { ... }
+  p data # => <ConversationAgentStatusConfigsResponse>
+rescue UltracartClient::ApiError => e
+  puts "Error when calling ConversationApi->get_agent_status_configs_with_http_info: #{e}"
+end
+```
+
+### Parameters
+
+This endpoint does not need any parameter.
+
+### Return type
+
+[**ConversationAgentStatusConfigsResponse**](ConversationAgentStatusConfigsResponse.md)
+
+### Authorization
+
+[ultraCartOauth](../README.md#ultraCartOauth), [ultraCartSimpleApiKey](../README.md#ultraCartSimpleApiKey)
+
+### HTTP request headers
+
+- **Content-Type**: Not defined
+- **Accept**: application/json
+
+
+## get_agent_status_heatmap
+
+> <ConversationAgentStatusHeatmapResponse> get_agent_status_heatmap(heatmap_request)
+
+Agent x hour-of-day heatmap
+
+Returns ECharts-shaped agent x hour grid for the requested metric (availability, call_volume, chat_volume). Multi-day requests average the cell values across the date range. 
+
+
+### Examples
+
+
+(No example for this operation).
+
+
+#### Using the get_agent_status_heatmap_with_http_info variant
+
+This returns an Array which contains the response data, status code and headers.
+
+> <Array(<ConversationAgentStatusHeatmapResponse>, Integer, Hash)> get_agent_status_heatmap_with_http_info(heatmap_request)
+
+```ruby
+begin
+  # Agent x hour-of-day heatmap
+  data, status_code, headers = api_instance.get_agent_status_heatmap_with_http_info(heatmap_request)
+  p status_code # => 2xx
+  p headers # => { ... }
+  p data # => <ConversationAgentStatusHeatmapResponse>
+rescue UltracartClient::ApiError => e
+  puts "Error when calling ConversationApi->get_agent_status_heatmap_with_http_info: #{e}"
+end
+```
+
+### Parameters
+
+| Name | Type | Description | Notes |
+| ---- | ---- | ----------- | ----- |
+| **heatmap_request** | [**ConversationAgentStatusHeatmapRequest**](ConversationAgentStatusHeatmapRequest.md) | Heatmap request |  |
+
+### Return type
+
+[**ConversationAgentStatusHeatmapResponse**](ConversationAgentStatusHeatmapResponse.md)
+
+### Authorization
+
+[ultraCartOauth](../README.md#ultraCartOauth), [ultraCartSimpleApiKey](../README.md#ultraCartSimpleApiKey)
+
+### HTTP request headers
+
+- **Content-Type**: application/json
+- **Accept**: application/json
+
+
+## get_agent_status_summary
+
+> <ConversationAgentStatusSummaryResponse> get_agent_status_summary(date_start2, date_end2, opts)
+
+Dashboard summary for a date range
+
+Top-line summary: total_agents, avg_available_pct, status_breakdown, per-agent rollups. 
+
+
+### Examples
+
+
+(No example for this operation).
+
+
+#### Using the get_agent_status_summary_with_http_info variant
+
+This returns an Array which contains the response data, status code and headers.
+
+> <Array(<ConversationAgentStatusSummaryResponse>, Integer, Hash)> get_agent_status_summary_with_http_info(date_start2, date_end2, opts)
+
+```ruby
+begin
+  # Dashboard summary for a date range
+  data, status_code, headers = api_instance.get_agent_status_summary_with_http_info(date_start2, date_end2, opts)
+  p status_code # => 2xx
+  p headers # => { ... }
+  p data # => <ConversationAgentStatusSummaryResponse>
+rescue UltracartClient::ApiError => e
+  puts "Error when calling ConversationApi->get_agent_status_summary_with_http_info: #{e}"
+end
+```
+
+### Parameters
+
+| Name | Type | Description | Notes |
+| ---- | ---- | ----------- | ----- |
+| **date_start2** | **String** | Range start (YYYY-MM-DD) |  |
+| **date_end2** | **String** | Range end (YYYY-MM-DD) |  |
+| **date_start** | **String** |  | [optional] |
+| **date_end** | **String** |  | [optional] |
+
+### Return type
+
+[**ConversationAgentStatusSummaryResponse**](ConversationAgentStatusSummaryResponse.md)
+
+### Authorization
+
+[ultraCartOauth](../README.md#ultraCartOauth), [ultraCartSimpleApiKey](../README.md#ultraCartSimpleApiKey)
+
+### HTTP request headers
+
+- **Content-Type**: Not defined
+- **Accept**: application/json
+
+
+## get_agent_status_timeline
+
+> <ConversationAgentStatusTimelineResponse> get_agent_status_timeline(agent_user_id, date2, opts)
+
+Day timeline for a single agent
+
+Returns merged status events + PBX calls + chat conversations for the agent on the given date. Omitting the channel parameter returns both channels merged. 
+
+
+### Examples
+
+
+(No example for this operation).
+
+
+#### Using the get_agent_status_timeline_with_http_info variant
+
+This returns an Array which contains the response data, status code and headers.
+
+> <Array(<ConversationAgentStatusTimelineResponse>, Integer, Hash)> get_agent_status_timeline_with_http_info(agent_user_id, date2, opts)
+
+```ruby
+begin
+  # Day timeline for a single agent
+  data, status_code, headers = api_instance.get_agent_status_timeline_with_http_info(agent_user_id, date2, opts)
+  p status_code # => 2xx
+  p headers # => { ... }
+  p data # => <ConversationAgentStatusTimelineResponse>
+rescue UltracartClient::ApiError => e
+  puts "Error when calling ConversationApi->get_agent_status_timeline_with_http_info: #{e}"
+end
+```
+
+### Parameters
+
+| Name | Type | Description | Notes |
+| ---- | ---- | ----------- | ----- |
+| **agent_user_id** | **String** |  |  |
+| **date2** | **String** | Day to retrieve (YYYY-MM-DD) |  |
+| **date** | **String** |  | [optional] |
+| **channel** | **String** |  | [optional] |
+| **channel2** | **String** | Restrict to one channel (omit for both) | [optional] |
+
+### Return type
+
+[**ConversationAgentStatusTimelineResponse**](ConversationAgentStatusTimelineResponse.md)
+
+### Authorization
+
+[ultraCartOauth](../README.md#ultraCartOauth), [ultraCartSimpleApiKey](../README.md#ultraCartSimpleApiKey)
+
+### HTTP request headers
+
+- **Content-Type**: Not defined
+- **Accept**: application/json
+
+
 ## get_agent_websocket_authorization
 
 > <ConversationAgentAuthResponse> get_agent_websocket_authorization
@@ -3231,6 +3512,57 @@ end
 - **Accept**: application/json
 
 
+## get_pbx_default_timezone
+
+> <ConversationPbxDefaultTimezoneResponse> get_pbx_default_timezone
+
+Get the merchant default timezone
+
+Returns the merchant's stored default timezone (IANA name). Falls back to America/New_York when unset. 
+
+
+### Examples
+
+
+(No example for this operation).
+
+
+#### Using the get_pbx_default_timezone_with_http_info variant
+
+This returns an Array which contains the response data, status code and headers.
+
+> <Array(<ConversationPbxDefaultTimezoneResponse>, Integer, Hash)> get_pbx_default_timezone_with_http_info
+
+```ruby
+begin
+  # Get the merchant default timezone
+  data, status_code, headers = api_instance.get_pbx_default_timezone_with_http_info
+  p status_code # => 2xx
+  p headers # => { ... }
+  p data # => <ConversationPbxDefaultTimezoneResponse>
+rescue UltracartClient::ApiError => e
+  puts "Error when calling ConversationApi->get_pbx_default_timezone_with_http_info: #{e}"
+end
+```
+
+### Parameters
+
+This endpoint does not need any parameter.
+
+### Return type
+
+[**ConversationPbxDefaultTimezoneResponse**](ConversationPbxDefaultTimezoneResponse.md)
+
+### Authorization
+
+[ultraCartOauth](../README.md#ultraCartOauth), [ultraCartSimpleApiKey](../README.md#ultraCartSimpleApiKey)
+
+### HTTP request headers
+
+- **Content-Type**: Not defined
+- **Accept**: application/json
+
+
 ## get_pbx_hardware_phone
 
 > <ConversationPbxHardwarePhoneResponse> get_pbx_hardware_phone(conversation_pbx_hardware_phone_uuid)
@@ -4496,6 +4828,59 @@ end
 - **Accept**: application/json
 
 
+## insert_agent_status_config
+
+> <ConversationAgentStatusConfigResponse> insert_agent_status_config(status_config)
+
+Create a custom agent status
+
+Create a custom status. Enforces a 20-active-status-per-merchant cap and the 50-Twilio-Activity-per-workspace cap. 
+
+
+### Examples
+
+
+(No example for this operation).
+
+
+#### Using the insert_agent_status_config_with_http_info variant
+
+This returns an Array which contains the response data, status code and headers.
+
+> <Array(<ConversationAgentStatusConfigResponse>, Integer, Hash)> insert_agent_status_config_with_http_info(status_config)
+
+```ruby
+begin
+  # Create a custom agent status
+  data, status_code, headers = api_instance.insert_agent_status_config_with_http_info(status_config)
+  p status_code # => 2xx
+  p headers # => { ... }
+  p data # => <ConversationAgentStatusConfigResponse>
+rescue UltracartClient::ApiError => e
+  puts "Error when calling ConversationApi->insert_agent_status_config_with_http_info: #{e}"
+end
+```
+
+### Parameters
+
+| Name | Type | Description | Notes |
+| ---- | ---- | ----------- | ----- |
+| **status_config** | [**ConversationAgentStatusConfig**](ConversationAgentStatusConfig.md) | Status config |  |
+
+### Return type
+
+[**ConversationAgentStatusConfigResponse**](ConversationAgentStatusConfigResponse.md)
+
+### Authorization
+
+[ultraCartOauth](../README.md#ultraCartOauth), [ultraCartSimpleApiKey](../README.md#ultraCartSimpleApiKey)
+
+### HTTP request headers
+
+- **Content-Type**: application/json
+- **Accept**: application/json
+
+
 ## insert_conversation_canned_message
 
 > <ConversationCannedMessageResponse> insert_conversation_canned_message(canned_message)
@@ -5680,6 +6065,114 @@ nil (empty response body)
 - **Accept**: application/json
 
 
+## search_agent_status_history
+
+> <ConversationAgentStatusHistorySearchResponse> search_agent_status_history(search_request, opts)
+
+Search agent status history
+
+Paginated search over conversation_agent_status_events_all. Filters: agent_user_id, channel, status, trigger, date range. 
+
+
+### Examples
+
+
+(No example for this operation).
+
+
+#### Using the search_agent_status_history_with_http_info variant
+
+This returns an Array which contains the response data, status code and headers.
+
+> <Array(<ConversationAgentStatusHistorySearchResponse>, Integer, Hash)> search_agent_status_history_with_http_info(search_request, opts)
+
+```ruby
+begin
+  # Search agent status history
+  data, status_code, headers = api_instance.search_agent_status_history_with_http_info(search_request, opts)
+  p status_code # => 2xx
+  p headers # => { ... }
+  p data # => <ConversationAgentStatusHistorySearchResponse>
+rescue UltracartClient::ApiError => e
+  puts "Error when calling ConversationApi->search_agent_status_history_with_http_info: #{e}"
+end
+```
+
+### Parameters
+
+| Name | Type | Description | Notes |
+| ---- | ---- | ----------- | ----- |
+| **search_request** | [**ConversationAgentStatusHistorySearchRequest**](ConversationAgentStatusHistorySearchRequest.md) | Search request |  |
+| **_limit** | **Integer** | Maximum records per call (max 200) | [optional][default to 100] |
+| **_offset** | **Integer** | Pagination offset (zero-based) | [optional][default to 0] |
+
+### Return type
+
+[**ConversationAgentStatusHistorySearchResponse**](ConversationAgentStatusHistorySearchResponse.md)
+
+### Authorization
+
+[ultraCartOauth](../README.md#ultraCartOauth), [ultraCartSimpleApiKey](../README.md#ultraCartSimpleApiKey)
+
+### HTTP request headers
+
+- **Content-Type**: application/json
+- **Accept**: application/json
+
+
+## search_agent_status_rollups
+
+> <ConversationAgentStatusRollupSearchResponse> search_agent_status_rollups(search_request)
+
+Search per-(agent, day) rollups
+
+Aggregated over conversation_agent_status_events_all via date_histogram + terms. Returns one row per (agent, day, channel). 
+
+
+### Examples
+
+
+(No example for this operation).
+
+
+#### Using the search_agent_status_rollups_with_http_info variant
+
+This returns an Array which contains the response data, status code and headers.
+
+> <Array(<ConversationAgentStatusRollupSearchResponse>, Integer, Hash)> search_agent_status_rollups_with_http_info(search_request)
+
+```ruby
+begin
+  # Search per-(agent, day) rollups
+  data, status_code, headers = api_instance.search_agent_status_rollups_with_http_info(search_request)
+  p status_code # => 2xx
+  p headers # => { ... }
+  p data # => <ConversationAgentStatusRollupSearchResponse>
+rescue UltracartClient::ApiError => e
+  puts "Error when calling ConversationApi->search_agent_status_rollups_with_http_info: #{e}"
+end
+```
+
+### Parameters
+
+| Name | Type | Description | Notes |
+| ---- | ---- | ----------- | ----- |
+| **search_request** | [**ConversationAgentStatusRollupSearchRequest**](ConversationAgentStatusRollupSearchRequest.md) | Search request |  |
+
+### Return type
+
+[**ConversationAgentStatusRollupSearchResponse**](ConversationAgentStatusRollupSearchResponse.md)
+
+### Authorization
+
+[ultraCartOauth](../README.md#ultraCartOauth), [ultraCartSimpleApiKey](../README.md#ultraCartSimpleApiKey)
+
+### HTTP request headers
+
+- **Content-Type**: application/json
+- **Accept**: application/json
+
+
 ## search_conversation_canned_messages
 
 > <ConversationCannedMessagesResponse> search_conversation_canned_messages(search_request)
@@ -6066,6 +6559,60 @@ end
 - **Accept**: application/json
 
 
+## update_agent_status_config
+
+> <ConversationAgentStatusConfigResponse> update_agent_status_config(conversation_status_uuid, status_config)
+
+Update a custom agent status
+
+Update a custom status. Renaming flows through to the Twilio Activity. 
+
+
+### Examples
+
+
+(No example for this operation).
+
+
+#### Using the update_agent_status_config_with_http_info variant
+
+This returns an Array which contains the response data, status code and headers.
+
+> <Array(<ConversationAgentStatusConfigResponse>, Integer, Hash)> update_agent_status_config_with_http_info(conversation_status_uuid, status_config)
+
+```ruby
+begin
+  # Update a custom agent status
+  data, status_code, headers = api_instance.update_agent_status_config_with_http_info(conversation_status_uuid, status_config)
+  p status_code # => 2xx
+  p headers # => { ... }
+  p data # => <ConversationAgentStatusConfigResponse>
+rescue UltracartClient::ApiError => e
+  puts "Error when calling ConversationApi->update_agent_status_config_with_http_info: #{e}"
+end
+```
+
+### Parameters
+
+| Name | Type | Description | Notes |
+| ---- | ---- | ----------- | ----- |
+| **conversation_status_uuid** | **String** |  |  |
+| **status_config** | [**ConversationAgentStatusConfig**](ConversationAgentStatusConfig.md) | Status config |  |
+
+### Return type
+
+[**ConversationAgentStatusConfigResponse**](ConversationAgentStatusConfigResponse.md)
+
+### Authorization
+
+[ultraCartOauth](../README.md#ultraCartOauth), [ultraCartSimpleApiKey](../README.md#ultraCartSimpleApiKey)
+
+### HTTP request headers
+
+- **Content-Type**: application/json
+- **Accept**: application/json
+
+
 ## update_conversation_canned_message
 
 > <ConversationCannedMessageResponse> update_conversation_canned_message(conversation_canned_message_oid, canned_message)
@@ -6504,6 +7051,59 @@ end
 - **Accept**: application/json
 
 
+## update_pbx_default_timezone
+
+> <ConversationPbxDefaultTimezoneResponse> update_pbx_default_timezone(timezone_update)
+
+Set the merchant default timezone
+
+Persists the IANA timezone on the Config#<merchant_id>/default DDB record (creates on first PUT). 
+
+
+### Examples
+
+
+(No example for this operation).
+
+
+#### Using the update_pbx_default_timezone_with_http_info variant
+
+This returns an Array which contains the response data, status code and headers.
+
+> <Array(<ConversationPbxDefaultTimezoneResponse>, Integer, Hash)> update_pbx_default_timezone_with_http_info(timezone_update)
+
+```ruby
+begin
+  # Set the merchant default timezone
+  data, status_code, headers = api_instance.update_pbx_default_timezone_with_http_info(timezone_update)
+  p status_code # => 2xx
+  p headers # => { ... }
+  p data # => <ConversationPbxDefaultTimezoneResponse>
+rescue UltracartClient::ApiError => e
+  puts "Error when calling ConversationApi->update_pbx_default_timezone_with_http_info: #{e}"
+end
+```
+
+### Parameters
+
+| Name | Type | Description | Notes |
+| ---- | ---- | ----------- | ----- |
+| **timezone_update** | [**ConversationPbxDefaultTimezoneUpdateRequest**](ConversationPbxDefaultTimezoneUpdateRequest.md) | Timezone update |  |
+
+### Return type
+
+[**ConversationPbxDefaultTimezoneResponse**](ConversationPbxDefaultTimezoneResponse.md)
+
+### Authorization
+
+[ultraCartOauth](../README.md#ultraCartOauth), [ultraCartSimpleApiKey](../README.md#ultraCartSimpleApiKey)
+
+### HTTP request headers
+
+- **Content-Type**: application/json
+- **Accept**: application/json
+
+
 ## update_pbx_hardware_phone
 
 > <ConversationPbxHardwarePhoneResponse> update_pbx_hardware_phone(conversation_pbx_hardware_phone_uuid, pbx_hardware_phone)