lesli_help 0.1.0

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (97) hide show
  1. checksums.yaml +7 -0
  2. data/Rakefile +5 -0
  3. data/app/assets/config/lesli_help_manifest.js +38 -0
  4. data/app/assets/images/lesli_help/help-logo.svg +9 -0
  5. data/app/assets/javascripts/lesli_help/application.js +6203 -0
  6. data/app/assets/stylesheets/lesli_help/application.css +15 -0
  7. data/app/controllers/lesli_help/accounts_controller.rb +60 -0
  8. data/app/controllers/lesli_help/application_controller.rb +4 -0
  9. data/app/controllers/lesli_help/dashboard/components_controller.rb +92 -0
  10. data/app/controllers/lesli_help/dashboards_controller.rb +36 -0
  11. data/app/controllers/lesli_help/tickets_controller.rb +171 -0
  12. data/app/helpers/lesli_help/accounts_helper.rb +4 -0
  13. data/app/helpers/lesli_help/application_helper.rb +4 -0
  14. data/app/helpers/lesli_help/dashboards_helper.rb +4 -0
  15. data/app/jobs/lesli_help/application_job.rb +4 -0
  16. data/app/mailers/lesli_help/application_mailer.rb +6 -0
  17. data/app/models/lesli_help/account.rb +38 -0
  18. data/app/models/lesli_help/application_record.rb +5 -0
  19. data/app/models/lesli_help/dashboard/component.rb +18 -0
  20. data/app/models/lesli_help/dashboard.rb +28 -0
  21. data/app/models/lesli_help/ticket.rb +39 -0
  22. data/app/services/lesli_help/ticket_service.rb +120 -0
  23. data/app/views/layouts/lesli_help/application.html.erb +15 -0
  24. data/app/views/lesli_help/accounts/_account.html.erb +2 -0
  25. data/app/views/lesli_help/accounts/_form.html.erb +17 -0
  26. data/app/views/lesli_help/accounts/edit.html.erb +10 -0
  27. data/app/views/lesli_help/accounts/index.html.erb +14 -0
  28. data/app/views/lesli_help/accounts/new.html.erb +9 -0
  29. data/app/views/lesli_help/accounts/show.html.erb +10 -0
  30. data/app/views/lesli_help/dashboards/edit.html.erb +1 -0
  31. data/app/views/lesli_help/dashboards/index.html.erb +1 -0
  32. data/app/views/lesli_help/dashboards/new.html.erb +1 -0
  33. data/app/views/lesli_help/dashboards/show.html.erb +1 -0
  34. data/app/views/lesli_help/partials/_engine-navigation.html.erb +39 -0
  35. data/app/views/lesli_help/tickets/edit.html.erb +20 -0
  36. data/app/views/lesli_help/tickets/index.html.erb +34 -0
  37. data/app/views/lesli_help/tickets/new.html.erb +20 -0
  38. data/app/views/lesli_help/tickets/show.html.erb +20 -0
  39. data/config/locales/translations.en.yml +23 -0
  40. data/config/locales/translations.es.yml +23 -0
  41. data/config/routes.rb +51 -0
  42. data/db/migrate/v1/0702000110_create_lesli_help_accounts.rb +42 -0
  43. data/db/migrate/v1/0702000210_create_lesli_help_account_settings.rb +46 -0
  44. data/db/migrate/v1/0702050110_create_lesli_help_dashboards.rb +50 -0
  45. data/db/migrate/v1/0702050210_create_lesli_help_dashboard_components.rb +50 -0
  46. data/db/migrate/v1/0702100110_create_lesli_help_slas.rb +59 -0
  47. data/db/migrate/v1/0702110110_create_lesli_help_tickets.rb +93 -0
  48. data/db/seed/development.rb +43 -0
  49. data/db/seed/production.rb +31 -0
  50. data/db/seed/test.rb +31 -0
  51. data/db/seeds.rb +43 -0
  52. data/db/tables/0702010110_create_cloud_help_catalogs.rb +8 -0
  53. data/db/tables/0702010210_create_cloud_help_catalog_ticket_categories.rb +44 -0
  54. data/db/tables/0702010310_create_cloud_help_catalog_ticket_priorities.rb +46 -0
  55. data/db/tables/0702010410_create_cloud_help_catalog_ticket_types.rb +44 -0
  56. data/db/tables/0702010510_create_cloud_help_catalog_ticket_sources.rb +44 -0
  57. data/db/tables/0702010610_create_cloud_help_catalog_ticket_workspaces.rb +38 -0
  58. data/db/tables/0702020110_create_cloud_help_workflows.rb +47 -0
  59. data/db/tables/0702020210_create_cloud_help_workflow_statuses.rb +47 -0
  60. data/db/tables/0702020310_create_cloud_help_workflow_associations.rb +29 -0
  61. data/db/tables/0702020410_create_cloud_help_workflow_actions.rb +18 -0
  62. data/db/tables/0702020510_create_cloud_help_workflow_checks.rb +20 -0
  63. data/db/tables/0702030110_create_cloud_help_custom_fields.rb +15 -0
  64. data/db/tables/0702040110_create_cloud_help_custom_validations.rb +16 -0
  65. data/db/tables/0702040210_create_cloud_help_custom_validation_rules.rb +16 -0
  66. data/db/tables/0702040310_create_cloud_help_custom_validation_fields.rb +16 -0
  67. data/db/tables/0702100310_create_cloud_help_ticket_actions.rb +16 -0
  68. data/db/tables/0702100410_create_cloud_help_ticket_activities.rb +15 -0
  69. data/db/tables/0702100510_create_cloud_help_ticket_discussions.rb +17 -0
  70. data/db/tables/0702100610_create_cloud_help_ticket_files.rb +16 -0
  71. data/db/tables/0702100710_create_cloud_help_ticket_subscribers.rb +16 -0
  72. data/db/tables/0702101010_create_cloud_help_ticket_timelines.rb +14 -0
  73. data/db/tables/0702101110_create_cloud_help_ticket_assignments.rb +15 -0
  74. data/db/tables/0702101210_create_cloud_help_ticket_histories.rb +15 -0
  75. data/db/tables/0702110310_create_cloud_help_sla_actions.rb +17 -0
  76. data/db/tables/0702110410_create_cloud_help_sla_activities.rb +15 -0
  77. data/db/tables/0702110510_create_cloud_help_sla_discussions.rb +17 -0
  78. data/db/tables/0702110610_create_cloud_help_sla_files.rb +16 -0
  79. data/db/tables/0702110710_create_cloud_help_sla_subscribers.rb +16 -0
  80. data/db/tables/0702111010_create_cloud_help_sla_associations.rb +13 -0
  81. data/lib/lesli_help/engine.rb +50 -0
  82. data/lib/lesli_help/version.rb +4 -0
  83. data/lib/lesli_help.rb +6 -0
  84. data/lib/tasks/lesli_help_tasks.rake +4 -0
  85. data/lib/vue/application.js +85 -0
  86. data/lib/vue/apps/dashboard/show.vue +43 -0
  87. data/lib/vue/apps/tickets/components/assignments.vue +93 -0
  88. data/lib/vue/apps/tickets/components/form.vue +252 -0
  89. data/lib/vue/apps/tickets/components/internal-comments.vue +107 -0
  90. data/lib/vue/apps/tickets/components/sla-info.vue +115 -0
  91. data/lib/vue/apps/tickets/index.vue +171 -0
  92. data/lib/vue/apps/tickets/new.vue +92 -0
  93. data/lib/vue/apps/tickets/show.vue +177 -0
  94. data/lib/vue/stores/tickets.js +275 -0
  95. data/lib/vue/stores/translations.json +56 -0
  96. data/readme.md +71 -0
  97. metadata +155 -0
@@ -0,0 +1,15 @@
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+ /*
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+ * This is a manifest file that'll be compiled into application.css, which will include all the files
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+ * listed below.
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+ *
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+ * Any CSS and SCSS file within this directory, lib/assets/stylesheets, vendor/assets/stylesheets,
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+ * or any plugin's vendor/assets/stylesheets directory can be referenced here using a relative path.
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+ *
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+ * You're free to add application-wide styles to this file and they'll appear at the bottom of the
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+ * compiled file so the styles you add here take precedence over styles defined in any other CSS/SCSS
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+ * files in this directory. Styles in this file should be added after the last require_* statement.
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+ * It is generally better to create a new file per style scope.
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+ *
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+ *= require_tree .
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+ *= require_self
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+ */
@@ -0,0 +1,60 @@
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+ module LesliHelp
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+ class AccountsController < ApplicationController
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+ before_action :set_account, only: %i[ show edit update destroy ]
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+
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+ # GET /accounts
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+ def index
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+ @accounts = Account.all
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+ end
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+
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+ # GET /accounts/1
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+ def show
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+ end
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+
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+ # GET /accounts/new
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+ def new
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+ @account = Account.new
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+ end
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+
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+ # GET /accounts/1/edit
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+ def edit
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+ end
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+
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+ # POST /accounts
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+ def create
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+ @account = Account.new(account_params)
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+
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+ if @account.save
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+ redirect_to @account, notice: "Account was successfully created."
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+ else
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+ render :new, status: :unprocessable_entity
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+ end
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+ end
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+
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+ # PATCH/PUT /accounts/1
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+ def update
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+ if @account.update(account_params)
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+ redirect_to @account, notice: "Account was successfully updated.", status: :see_other
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+ else
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+ render :edit, status: :unprocessable_entity
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+ end
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+ end
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+
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+ # DELETE /accounts/1
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+ def destroy
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+ @account.destroy
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+ redirect_to accounts_url, notice: "Account was successfully destroyed.", status: :see_other
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+ end
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+
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+ private
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+ # Use callbacks to share common setup or constraints between actions.
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+ def set_account
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+ @account = Account.find(params[:id])
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+ end
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+
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+ # Only allow a list of trusted parameters through.
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+ def account_params
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+ params.fetch(:account, {})
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+ end
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+ end
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+ end
@@ -0,0 +1,4 @@
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+ module LesliHelp
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+ class ApplicationController < Lesli::ApplicationLesliController
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+ end
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+ end
@@ -0,0 +1,92 @@
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+ =begin
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+
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+ Lesli
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+
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+ Copyright (c) 2023, Lesli Technologies, S. A.
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+
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+ This program is free software: you can redistribute it and/or modify
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+ it under the terms of the GNU General Public License as published by
9
+ the Free Software Foundation, either version 3 of the License, or
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+ (at your option) any later version.
11
+
12
+ This program is distributed in the hope that it will be useful,
13
+ but WITHOUT ANY WARRANTY; without even the implied warranty of
14
+ MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
15
+ GNU General Public License for more details.
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+
17
+ You should have received a copy of the GNU General Public License
18
+ along with this program. If not, see http://www.gnu.org/licenses/.
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+
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+ Lesli · Ruby on Rails SaaS Development Framework.
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+
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+ Made with ♥ by https://www.lesli.tech
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+ Building a better future, one line of code at a time.
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+
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+ @contact hello@lesli.tech
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+ @website https://www.lesli.tech
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+ @license GPLv3 http://www.gnu.org/licenses/gpl-3.0.en.html
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+
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+ // · ~·~ ~·~ ~·~ ~·~ ~·~ ~·~ ~·~ ~·~ ~·~
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+ // ·
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+ =end
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+
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+ module LesliHelp
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+ class Dashboard::ComponentsController < ApplicationController
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+ before_action :set_dashboard_component, only: %i[ show edit update destroy ]
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+
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+ # GET /dashboard/components
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+ def index
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+ @dashboard_components = Dashboard::Component.all
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+ end
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+
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+ # GET /dashboard/components/1
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+ def show
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+ end
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+
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+ # GET /dashboard/components/new
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+ def new
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+ @dashboard_component = Dashboard::Component.new
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+ end
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+
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+ # GET /dashboard/components/1/edit
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+ def edit
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+ end
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+
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+ # POST /dashboard/components
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+ def create
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+ @dashboard_component = Dashboard::Component.new(dashboard_component_params)
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+
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+ if @dashboard_component.save
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+ redirect_to @dashboard_component, notice: "Component was successfully created."
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+ else
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+ render :new, status: :unprocessable_entity
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+ end
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+ end
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+
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+ # PATCH/PUT /dashboard/components/1
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+ def update
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+ if @dashboard_component.update(dashboard_component_params)
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+ redirect_to @dashboard_component, notice: "Component was successfully updated.", status: :see_other
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+ else
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+ render :edit, status: :unprocessable_entity
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+ end
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+ end
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+
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+ # DELETE /dashboard/components/1
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+ def destroy
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+ @dashboard_component.destroy
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+ redirect_to dashboard_components_url, notice: "Component was successfully destroyed.", status: :see_other
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+ end
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+
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+ private
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+ # Use callbacks to share common setup or constraints between actions.
83
+ def set_dashboard_component
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+ @dashboard_component = Dashboard::Component.find(params[:id])
85
+ end
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+
87
+ # Only allow a list of trusted parameters through.
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+ def dashboard_component_params
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+ params.fetch(:dashboard_component, {})
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+ end
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+ end
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+ end
@@ -0,0 +1,36 @@
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+ =begin
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+
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+ Lesli
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+
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+ Copyright (c) 2023, Lesli Technologies, S. A.
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+
7
+ This program is free software: you can redistribute it and/or modify
8
+ it under the terms of the GNU General Public License as published by
9
+ the Free Software Foundation, either version 3 of the License, or
10
+ (at your option) any later version.
11
+
12
+ This program is distributed in the hope that it will be useful,
13
+ but WITHOUT ANY WARRANTY; without even the implied warranty of
14
+ MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
15
+ GNU General Public License for more details.
16
+
17
+ You should have received a copy of the GNU General Public License
18
+ along with this program. If not, see http://www.gnu.org/licenses/.
19
+
20
+ Lesli · Ruby on Rails SaaS Development Framework.
21
+
22
+ Made with ♥ by https://www.lesli.tech
23
+ Building a better future, one line of code at a time.
24
+
25
+ @contact hello@lesli.tech
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+ @website https://www.lesli.tech
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+ @license GPLv3 http://www.gnu.org/licenses/gpl-3.0.en.html
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+
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+ // · ~·~ ~·~ ~·~ ~·~ ~·~ ~·~ ~·~ ~·~ ~·~
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+ // ·
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+ =end
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+
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+ module LesliHelp
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+ class DashboardsController < Lesli::Shared::DashboardsController
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+ end
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+ end
@@ -0,0 +1,171 @@
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+ =begin
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+
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+ Lesli
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+
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+ Copyright (c) 2023, Lesli Technologies, S. A.
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+
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+ This program is free software: you can redistribute it and/or modify
8
+ it under the terms of the GNU General Public License as published by
9
+ the Free Software Foundation, either version 3 of the License, or
10
+ (at your option) any later version.
11
+
12
+ This program is distributed in the hope that it will be useful,
13
+ but WITHOUT ANY WARRANTY; without even the implied warranty of
14
+ MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
15
+ GNU General Public License for more details.
16
+
17
+ You should have received a copy of the GNU General Public License
18
+ along with this program. If not, see http://www.gnu.org/licenses/.
19
+
20
+ Lesli · Ruby on Rails SaaS Development Framework.
21
+
22
+ Made with ♥ by https://www.lesli.tech
23
+ Building a better future, one line of code at a time.
24
+
25
+ @contact hello@lesli.tech
26
+ @website https://www.lesli.tech
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+ @license GPLv3 http://www.gnu.org/licenses/gpl-3.0.en.html
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+
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+ // · ~·~ ~·~ ~·~ ~·~ ~·~ ~·~ ~·~ ~·~ ~·~
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+ // ·
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+ =end
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+
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+ module LesliHelp
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+ class TicketsController < ApplicationController
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+ before_action :set_ticket, only: [:show, :update, :destroy, :images]
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+
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+ def index
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+ respond_to do |format|
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+ format.html { }
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+ format.json do
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+ #respond_with_successful(TicketService.new(current_user, query).index)
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+ respond_with_pagination(TicketService.new(current_user, query).index)
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+ end
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+ end
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+ end
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+
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+ def show
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+ respond_to do |format|
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+ format.html { }
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+ format.json do
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+ respond_with_successful(@ticket.show)
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+ end
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+ end
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+ end
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+
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+ def new
57
+ end
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+
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+ def edit
60
+ end
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+
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+ def create
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+ ticket = TicketService.new(current_user, query).create(ticket_params)
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+
65
+ if ticket.successful?
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+ respond_with_successful(ticket.result)
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+ else
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+ respond_with_error(ticket.errors)
69
+ end
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+ end
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+
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+ def update
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+ return respond_with_not_found unless @ticket
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+ return respond_with_unauthorized unless @ticket.is_editable_by?(current_user, bypass_status: true)
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+
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+ # When the ticket is closed, the only available field for update is the status
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+ update_params = ticket_params
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+ if ["completed_successfully", "completed_unsuccessfully"].include? @ticket.status&.status_type
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+ update_params = completed_ticket_params
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+ end
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+
82
+ if @ticket.check_workflow_transitions(current_user, update_params)
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+ ticket_update_response = TicketServices.update(current_user, @ticket, update_params)
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+
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+ @ticket = ticket_update_response.payload
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+ if ticket_update_response.successful?
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+ respond_with_successful(@ticket.show(current_user, @query))
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+ else
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+ respond_with_error(@ticket.errors.full_messages.to_sentence)
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+ end
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+ else
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+ respond_with_error(@ticket.errors.full_messages.to_sentence)
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+ end
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+ end
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+
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+ def options
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+ #respond_with_successful(Ticket.options(current_user, @query))
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+ respond_with_successful({})
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+ end
100
+
101
+
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+ def destroy
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+ return respond_with_not_found unless @ticket
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+ return respond_with_unauthorized unless @ticket.is_editable_by?(current_user)
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+
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+ ticket_destroy_response = TicketServices.destroy(current_user, @ticket)
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+
108
+ if ticket_destroy_response.successful?
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+ respond_with_successful
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+ else
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+ respond_with_error(ticket_destroy_response.payload.errors.full_messages.to_sentence)
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+ end
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+ end
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+
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+ def images
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+ return respond_with_not_found unless @ticket
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+
118
+ images = @ticket.files.filter do |file|
119
+ file_name = ""
120
+ file_name = file.attachment_s3_identifier.downcase if file.attachment_s3_identifier
121
+ file_name = file.attachment_identifier.downcase if file.attachment_identifier
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+
123
+ file_name.end_with?('png') || file_name.end_with?('jpg') || file_name.end_with?('jpeg')
124
+ end
125
+
126
+ images = images.map do |image|
127
+ {
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+ id: image.id,
129
+ name: image.name,
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+ src: "/help/tickets/#{@ticket.id}/files/#{image.id}",
131
+ href: "/help/tickets/#{@ticket.id}/files/#{image.id}?view=true"
132
+ }
133
+ end
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+
135
+ respond_with_successful(images)
136
+ end
137
+
138
+ private
139
+
140
+ def set_ticket
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+ ticket_id = params[:id] unless params[:id].blank?
142
+ ticket_id = params[:ticket_id] unless params[:ticket_id].blank?
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+ @ticket = TicketService.new(current_user, query).find(ticket_id)
144
+ return respond_with_not_found unless @ticket.found?
145
+ end
146
+
147
+ def ticket_params
148
+ params.require(:ticket).permit(
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+ # :cloud_help_catalog_ticket_types_id,
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+ # :cloud_help_catalog_ticket_priorities_id,
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+ # :cloud_help_catalog_ticket_categories_id,
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+ # :cloud_help_catalog_ticket_workspaces_id,
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+ # :cloud_help_workflow_statuses_id,
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+ :subject,
155
+ :description,
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+ :reference_url,
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+ :tags,
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+ :hours_worked,
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+ :deadline,
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+ :started_at,
161
+ #:finished_at
162
+ )
163
+ end
164
+
165
+ def completed_ticket_params
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+ params.require(:ticket).permit(
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+ :cloud_help_workflow_statuses_id
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+ )
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+ end
170
+ end
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+ end
@@ -0,0 +1,4 @@
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+ module LesliHelp
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+ module AccountsHelper
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+ end
4
+ end
@@ -0,0 +1,4 @@
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+ module LesliHelp
2
+ module ApplicationHelper
3
+ end
4
+ end
@@ -0,0 +1,4 @@
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+ module LesliHelp
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+ module DashboardsHelper
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+ end
4
+ end
@@ -0,0 +1,4 @@
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+ module LesliHelp
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+ class ApplicationJob < ActiveJob::Base
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+ end
4
+ end
@@ -0,0 +1,6 @@
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+ module LesliHelp
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+ class ApplicationMailer < ActionMailer::Base
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+ default from: "from@example.com"
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+ layout "mailer"
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+ end
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+ end
@@ -0,0 +1,38 @@
1
+ =begin
2
+
3
+ Lesli
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+
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+ Copyright (c) 2023, Lesli Technologies, S. A.
6
+
7
+ This program is free software: you can redistribute it and/or modify
8
+ it under the terms of the GNU General Public License as published by
9
+ the Free Software Foundation, either version 3 of the License, or
10
+ (at your option) any later version.
11
+
12
+ This program is distributed in the hope that it will be useful,
13
+ but WITHOUT ANY WARRANTY; without even the implied warranty of
14
+ MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
15
+ GNU General Public License for more details.
16
+
17
+ You should have received a copy of the GNU General Public License
18
+ along with this program. If not, see http://www.gnu.org/licenses/.
19
+
20
+ Lesli · Ruby on Rails SaaS Development Framework.
21
+
22
+ Made with ♥ by https://www.lesli.tech
23
+ Building a better future, one line of code at a time.
24
+
25
+ @contact hello@lesli.tech
26
+ @website https://www.lesli.tech
27
+ @license GPLv3 http://www.gnu.org/licenses/gpl-3.0.en.html
28
+
29
+ // · ~·~ ~·~ ~·~ ~·~ ~·~ ~·~ ~·~ ~·~ ~·~
30
+ // ·
31
+ =end
32
+
33
+ module LesliHelp
34
+ class Account < ApplicationRecord
35
+ belongs_to :account, class_name: "Lesli::Account"
36
+ has_many :tickets
37
+ end
38
+ end
@@ -0,0 +1,5 @@
1
+ module LesliHelp
2
+ class ApplicationRecord < ActiveRecord::Base
3
+ self.abstract_class = true
4
+ end
5
+ end
@@ -0,0 +1,18 @@
1
+ module LesliHelp
2
+ class Dashboard::Component < ApplicationRecord
3
+
4
+ belongs_to :dashboard, inverse_of: :components
5
+
6
+ def self.component_ids
7
+ ["users", "active_roles"]
8
+ end
9
+ # components_ids: {
10
+ # list_new_tickets: "list_new_tickets",
11
+ # list_my_tickets: "list_my_tickets",
12
+ # list_unassigned_tickets: "list_unassigned_tickets",
13
+ # chart_tickets_by_type: "chart_tickets_by_type",
14
+ # chart_tickets_by_category: "chart_tickets_by_category",
15
+ # hours_worked: "hours_worked"
16
+ # }
17
+ end
18
+ end
@@ -0,0 +1,28 @@
1
+
2
+ module LesliHelp
3
+ class Dashboard < Lesli::Shared::Dashboard
4
+ self.table_name = "lesli_help_dashboards"
5
+ belongs_to :account
6
+
7
+ has_many :components, inverse_of: :dashboard, autosave: true, dependent: :destroy
8
+ accepts_nested_attributes_for :components, allow_destroy: true
9
+
10
+ def self.initialize_data(account)
11
+ =begin
12
+ self.create!(
13
+ account: account,
14
+ name: "Audit Default Dashboard",
15
+ default: true,
16
+ main: false,
17
+ components_attributes: [{
18
+ name: "Total users",
19
+ component_id: "users",
20
+ layout: 4,
21
+ query_configuration: {},
22
+ custom_configuration: {}
23
+ }]
24
+ )
25
+ =end
26
+ end
27
+ end
28
+ end
@@ -0,0 +1,39 @@
1
+ =begin
2
+
3
+ Lesli
4
+
5
+ Copyright (c) 2023, Lesli Technologies, S. A.
6
+
7
+ This program is free software: you can redistribute it and/or modify
8
+ it under the terms of the GNU General Public License as published by
9
+ the Free Software Foundation, either version 3 of the License, or
10
+ (at your option) any later version.
11
+
12
+ This program is distributed in the hope that it will be useful,
13
+ but WITHOUT ANY WARRANTY; without even the implied warranty of
14
+ MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
15
+ GNU General Public License for more details.
16
+
17
+ You should have received a copy of the GNU General Public License
18
+ along with this program. If not, see http://www.gnu.org/licenses/.
19
+
20
+ Lesli · Ruby on Rails SaaS Development Framework.
21
+
22
+ Made with ♥ by https://www.lesli.tech
23
+ Building a better future, one line of code at a time.
24
+
25
+ @contact hello@lesli.tech
26
+ @website https://www.lesli.tech
27
+ @license GPLv3 http://www.gnu.org/licenses/gpl-3.0.en.html
28
+
29
+ // · ~·~ ~·~ ~·~ ~·~ ~·~ ~·~ ~·~ ~·~ ~·~
30
+ // ·
31
+ =end
32
+
33
+ module LesliHelp
34
+ class Ticket < Lesli::ApplicationLesliRecord
35
+ belongs_to :account
36
+ belongs_to :user, class_name: "Lesli::User"
37
+ belongs_to :creator, class_name: "Lesli::User"
38
+ end
39
+ end
@@ -0,0 +1,120 @@
1
+ =begin
2
+
3
+ Lesli
4
+
5
+ Copyright (c) 2023, Lesli Technologies, S. A.
6
+
7
+ This program is free software: you can redistribute it and/or modify
8
+ it under the terms of the GNU General Public License as published by
9
+ the Free Software Foundation, either version 3 of the License, or
10
+ (at your option) any later version.
11
+
12
+ This program is distributed in the hope that it will be useful,
13
+ but WITHOUT ANY WARRANTY; without even the implied warranty of
14
+ MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
15
+ GNU General Public License for more details.
16
+
17
+ You should have received a copy of the GNU General Public License
18
+ along with this program. If not, see http://www.gnu.org/licenses/.
19
+
20
+ Lesli · Ruby on Rails SaaS Development Framework.
21
+
22
+ Made with ♥ by https://www.lesli.tech
23
+ Building a better future, one line of code at a time.
24
+
25
+ @contact hello@lesli.tech
26
+ @website https://www.lesli.tech
27
+ @license GPLv3 http://www.gnu.org/licenses/gpl-3.0.en.html
28
+
29
+ // · ~·~ ~·~ ~·~ ~·~ ~·~ ~·~ ~·~ ~·~ ~·~
30
+ // ·
31
+ =end
32
+
33
+ module LesliHelp
34
+ class TicketService < Lesli::ApplicationLesliService
35
+
36
+ def find ticket_id
37
+ super(current_user.account.help.tickets.find_by(id: ticket_id))
38
+ end
39
+
40
+ def index
41
+
42
+ return current_user.account.help.tickets.left_joins(
43
+ :user, :creator
44
+ ).select(
45
+ :id,
46
+ :subject,
47
+ :deadline,
48
+ :creator_id,
49
+ :user_id,
50
+ "CONCAT_WS(' ', lesli_users.first_name, lesli_users.last_name) as user_name",
51
+ "CONCAT_WS(' ', creators_lesli_help_tickets.first_name, creators_lesli_help_tickets.last_name) as creator_name",
52
+ "lesli_help_tickets.updated_at",
53
+ "lesli_help_tickets.created_at"
54
+ ).order(id: :desc)
55
+ .page(query[:pagination][:page])
56
+ .per(query[:pagination][:perPage])
57
+
58
+ current_user.account.help.tickets.left_joins(
59
+ :priority,
60
+ :type,
61
+ :workspace,
62
+ :category,
63
+ :status,
64
+ :assignments,
65
+ :assigned,
66
+ :user
67
+ ).select(
68
+ :id,
69
+ :subject,
70
+ :deadline,
71
+ :assigned_id,
72
+ :user_id,
73
+ "CONCAT_WS(' ', users.first_name, users.last_name) as assigned_name",
74
+ "CONCAT_WS(' ', users_cloud_help_tickets.first_name, users_cloud_help_tickets.last_name) as user_name",
75
+ "cloud_help_tickets.updated_at",
76
+ "cloud_help_tickets.created_at"
77
+ )
78
+ end
79
+
80
+ def create(ticket_params)
81
+
82
+ ticket = current_user.account.help.tickets.new(ticket_params)
83
+ #ticket.source = Catalog::TicketSource.cloud_help_source(current_user.account.help)
84
+ ticket.creator = current_user
85
+ ticket.user = current_user
86
+
87
+ unless ticket_params.dig(:started_at)
88
+ #ticket.started_at = LC::Date2.new(Time.current).date.get
89
+ end
90
+
91
+ if ticket.save
92
+ #Ticket.log_activity_create(current_user, ticket)
93
+ #Ticket::Subscriber.add_subscriber(ticket, current_user, "discussion_created", "email")
94
+ #Workflow::Action.execute_actions(current_user, ticket, {}, ticket.attributes)
95
+ self.resource = ticket
96
+ else
97
+ pp ticket.errors.full_messages
98
+ self.error(ticket.errors.full_messages.to_sentence)
99
+ end
100
+
101
+ self
102
+ end
103
+
104
+ def show()
105
+ return current_user.account.help.tickets.left_joins(
106
+ :user, :creator
107
+ ).select(
108
+ :id,
109
+ :subject,
110
+ :deadline,
111
+ :creator_id,
112
+ :user_id,
113
+ "CONCAT_WS(' ', lesli_users.first_name, lesli_users.last_name) as user_name",
114
+ "CONCAT_WS(' ', creators_lesli_help_tickets.first_name, creators_lesli_help_tickets.last_name) as creator_name",
115
+ "lesli_help_tickets.updated_at",
116
+ "lesli_help_tickets.created_at"
117
+ ).where("lesli_help_tickets.id = ?", self.resource.id).first
118
+ end
119
+ end
120
+ end
@@ -0,0 +1,15 @@
1
+ <!DOCTYPE html>
2
+ <html>
3
+ <head>
4
+ <title>Lesli help</title>
5
+ <%= csrf_meta_tags %>
6
+ <%= csp_meta_tag %>
7
+
8
+ <%= stylesheet_link_tag "lesli_help/application", media: "all" %>
9
+ </head>
10
+ <body>
11
+
12
+ <%= yield %>
13
+
14
+ </body>
15
+ </html>
@@ -0,0 +1,2 @@
1
+ <div id="<%= dom_id account %>">
2
+ </div>