helpdesk 0.0.2

data/app/views/helpdesk/admin/ticket_types/_form.html.haml

@@ -0,0 +1,20 @@
+= simple_form_for [:admin, @ticket_type] do |f|
+  - if @ticket_type.errors.any?
+    #error_explanation
+      %h2= "#{pluralize(@ticket_type.errors.count, "error")} prohibited this ticket_type from being saved:"
+      %ul
+        - @ticket_type.errors.full_messages.each do |msg|
+          %li= msg
+
+
+
+  - I18n.available_locales.each do |locale|
+    %h1
+      = locale
+      = f.globalize_fields_for locale do |g|
+        = g.input :title
+
+  
+  = f.input :tr_class
+  = f.input :active
+  = f.submit 'Save',:class=>'btn btn-promary'

data/app/views/helpdesk/admin/ticket_types/_menu.html.haml

@@ -0,0 +1,11 @@
+- content_for :left do
+  = menu_left t('helpdesk.ticket_types.title') do
+    = menu_li ico('pencil') + t('helpdesk.ticket_types.new'), new_admin_ticket_type_url
+    %li.divider
+    = menu_li ico('eye-open') + "#{t('helpdesk.ticket_types.active')} ", admin_ticket_types_url(:ticket_types => 'active')
+    = menu_li ico('folder-open') + "#{t('helpdesk.tickets.unassigned')} ", admin_ticket_types_url(:ticket_types => 'inactive')
+    %li.divider
+    = menu_li ico('list') + t('helpdesk.ticket_types.all'), admin_ticket_types_url(:ticket_types => 'all')
+
+/ (#{Helpdesk::TicketType.active.count})
+/ (#{Helpdesk::TicketType.inactive.count})

data/app/views/helpdesk/admin/ticket_types/edit.html.haml

@@ -0,0 +1,10 @@
+= render 'menu'
+
+- content_for :title do
+  Editing ticket_type
+
+= render 'form'
+
+= link_to 'Show', admin_ticket_type_path(@ticket_type)
+\|
+= link_to 'Back', admin_ticket_types_path

data/app/views/helpdesk/admin/ticket_types/index.html.haml

@@ -0,0 +1,28 @@
+= render 'menu'
+
+- content_for :title do
+  -if params[:ticket_types] && params[:ticket_types] == 'active'
+    = t('helpdesk.ticket_types.active')
+  -elsif params[:ticket_types] && params[:ticket_types] == 'inactive'
+    = t('helpdesk.ticket_types.inactive')
+  -else
+    = t('helpdesk.ticket_types.all')
+
+
+%table.table.table-hover
+  %tr
+    %th Title
+    %th
+    %th
+    %th
+
+  - @ticket_types.each do |ticket_type|
+    %tr{:class=>ticket_type.tr_class}
+      %td= ticket_type.title
+      %td= link_to 'Show', admin_ticket_type_path(ticket_type)
+      %td= link_to 'Edit', edit_admin_ticket_type_path(ticket_type)
+      %td= link_to 'Destroy', admin_ticket_type_path(ticket_type), :method => :delete, :data => { :confirm => 'Are you sure?' }
+
+%br
+
+= link_to 'New Sugestion type', new_admin_ticket_type_path

data/app/views/helpdesk/admin/ticket_types/new.html.haml

@@ -0,0 +1,8 @@
+= render 'menu'
+
+- content_for :title do
+  New ticket_type
+
+= render 'form'
+
+= link_to 'Back', admin_ticket_types_path

data/app/views/helpdesk/admin/ticket_types/show.html.haml

@@ -0,0 +1,11 @@
+= render 'menu'
+
+%p#notice= notice
+
+%p
+  = @ticket_type.title
+  
+
+= link_to 'Edit', edit_admin_ticket_type_path(@ticket_type)
+\|
+= link_to 'Back', admin_ticket_types_path

data/app/views/helpdesk/admin/tickets/_form.html.haml

@@ -0,0 +1,23 @@
+= simple_form_for([:admin, @ticket]) do |f|
+  - if @ticket.errors.any?
+    %div.error_explanation
+      %h2
+        = "#{pluralize(@ticket.errors.count, "error")} prohibited this ticket from being saved:"
+      %ul
+        - @ticket.errors.full_messages.each do |msg|
+          %li
+            = msg
+  = f.input :requester_id, :collection => (Helpdesk.user_class).all,:label_method=>Helpdesk.display_user_uniq_info.to_sym, input_html: { class: 'chosen-select' }
+  = f.input :subject
+  = f.input :status, :collection => tickets_statuses_for_select, include_blank: false
+  = f.input :assignee_id, :collection => helpdesk_admin_collection
+  = f.input :ticket_type_id, :collection => Helpdesk::TicketType.active,include_blank: false
+  - if @ticket.new_record?
+    = f.input :description,input_html:{rows:4}
+  - else
+    = simple_format @ticket.description
+
+
+  %div.form-actions
+    = f.button :submit, :class => 'btn btn-primary'
+    = submit_tag 'Anuluj', :type => :reset, :class => "btn btn-danger"

data/app/views/helpdesk/admin/tickets/_menu.html.haml

@@ -0,0 +1,17 @@
+- content_for :left do
+  = menu_left t('helpdesk.tickets.title') do
+    = menu_li ico('pencil') + t('helpdesk.ticket.new'), new_admin_ticket_url
+    %li.divider
+    = menu_li ico('eye-open') + "#{t('helpdesk.tickets.my')} (#{@my_tickets.size})", admin_tickets_url 
+    = menu_li ico('bullhorn') + "#{t('helpdesk.tickets.active')} ", admin_tickets_url(:tickets => 'active')
+    /(#{Helpdesk::Ticket.active.count})
+
+    %li.divider
+    = menu_li ico('folder-open') + "#{t('helpdesk.tickets.unassigned')} (#{Helpdesk::Ticket.unassigned.count})", admin_tickets_url(:tickets => 'unassigned')
+    = menu_li ico('hdd') + "#{t('helpdesk.tickets.closed')} ", admin_tickets_url(:tickets => 'closed')
+    / (#{Helpdesk::Ticket.closed.count})
+    = menu_li ico('list-alt') + t('helpdesk.tickets.all'), admin_tickets_url(:tickets => 'all')
+
+    %li.divider
+    %li.divider
+      = menu_li ico('edit') + t('helpdesk.ticket_types.title'), admin_ticket_types_url    

data/app/views/helpdesk/admin/tickets/_ticket.html.haml

@@ -0,0 +1,59 @@
+%table.table.table-bordered
+  %tbody
+    %tr{:class=>ticket.ticket_type.tr_class}
+      %td{colspan:2}
+        %h4
+          ="##{ticket.subject}"
+    %tr
+      %td{style:'width:100px'}
+        = I18n::l(ticket.created_at, :format=>:short)
+        - if ticket.requester
+          = ticket.requester.send Helpdesk.display_user_uniq_info.to_sym
+      %td{rowspan:2}
+        = status_label humanize_with_i18n(ticket.status,'helpdesk.tickets.statuses'), Helpdesk::Ticket::STATUS_CLASS_BY_KEY[ticket.status.to_sym]
+
+        = ticket.ticket_type.title
+        = auto_link(simple_format(ticket.description), :html => { :target => "_blank" })
+    %tr
+      %td
+        - if ticket.assignee
+          = t('helpdesk.tickets.assignee_to')
+          = ticket.assignee.send Helpdesk.display_user_uniq_info.to_sym
+        - else
+          = t('helpdesk.tickets.not_assigned')
+          = link_to ico('star') + t('helpdesk.tickets.assign_me'), assign_admin_ticket_path(ticket),class: 'btn btn-mini btn-info'
+    %tr
+      %td
+        %span.btn.disabled
+          = ico('comment')
+          = ticket.comments.size
+      %td
+        %ul.comments.unstyled
+          - ticket.comments.each do |comment|
+            - if comment.persisted?
+              %li.comment{:id=>"comment#{comment.id}"}
+                %div.comment-left
+                  - if comment.public
+                    = status_label ico('envelope') + t('helpdesk.comments.send') ,'label-success'
+                  - else
+                    = status_label t('helpdesk.comments.note'),''
+                  %br
+                  %a{class:'anchor', href: "#comment#{comment.id}"}
+                    = "#"
+                %div.comment-header
+                  -if comment.author == ticket.requester
+                    = status_label ico('user')+ t('helpdesk.comments.author'),'label-info'
+                  = comment.author.send Helpdesk.display_user_uniq_info.to_sym if comment.author
+                  %small
+                    = time_ago_in_words(comment.created_at)
+                    temu
+                %div.comment-body
+                  = auto_link(simple_format(comment.comment), :html => { :target => "_blank" })
+
+    %tr{:class=>ticket.ticket_type.tr_class}
+      %td{colspan:2}
+        - if show_button
+          = link_to 'Show', admin_ticket_url(ticket), class: 'btn btn-block'
+        -elsif edit_button
+          = link_to 'Edit', edit_admin_ticket_url(ticket), class: 'btn btn-primary'
+

data/app/views/helpdesk/admin/tickets/edit.html.haml

@@ -0,0 +1,30 @@
+= render 'menu'
+- content_for :title do
+  = t('helpdesk.ticket')
+  = "##{@ticket.subject}"
+= render 'form'
+%h2
+  = t('helpdesk.comments.title')
+
+%ul.comments.unstyled
+  - @ticket.comments.each do |comment|
+    - if comment.persisted?
+      %li.comment{:id=>"comment#{comment.id}"}
+        %div.comment-left
+          - if comment.public
+            = status_label ico('envelope') + t('helpdesk.comments.send') ,'label-success'
+          - else
+            = status_label t('helpdesk.comments.note'),''
+          %br
+          %a{class:'anchor', href: "#comment#{comment.id}"}
+            = "#"
+        %div.comment-header
+          -if comment.author == @ticket.requester
+            = status_label ico('user')+ t('helpdesk.comments.author'),'label-info'
+
+          = comment.author.send Helpdesk.display_user.to_sym if comment.author
+          %small
+            = time_ago_in_words(comment.created_at)
+            temu
+        %div.comment-body
+          = simple_format comment.comment

data/app/views/helpdesk/admin/tickets/index.html.haml

@@ -0,0 +1,42 @@
+= render 'menu'
+
+%h1
+  -if params[:tickets] && params[:tickets] == 'unassigned'
+    = t('helpdesk.unassigned_ticketes')
+  -else
+    = t('helpdesk.my_tickets')
+
+%table.table.table-hover
+  %thead
+    %tr
+      %th= t('helpdesk.status')
+      %th ID
+      %th Issue Type
+      %th Subject
+      %th Requester
+      %th Requested
+      %th Assignee
+      %th
+
+  %tbody
+    - @tickets.each do |ticket|
+      %tr{:class=>ticket.ticket_type.tr_class}
+        %td
+          = Helpdesk::Ticket::STATUS_BY_KEY[ticket.status.to_sym]
+        %td= ticket.id
+        %td= ticket.ticket_type.title
+        %td= ticket.subject
+        %td
+          - if ticket.requester
+            = ticket.requester.send Helpdesk.display_user.to_sym
+            %br
+            = ticket.requester.phone
+            %br
+            = ticket.requester.email
+        %td= I18n::l(ticket.created_at, :format=>:short)
+        %td= ticket.assignee if ticket.assignee
+        %td= link_to 'Show', admin_ticket_url(ticket)
+%br
+
+= paginate @tickets
+

data/app/views/helpdesk/admin/tickets/list.html.haml

@@ -0,0 +1,18 @@
+= render 'menu'
+
+- content_for :title do
+  -if params[:tickets] && params[:tickets] == 'unassigned'
+    = t('helpdesk.tickets.unassigned')
+  -elsif params[:tickets] && params[:tickets] == 'closed'
+    = t('helpdesk.tickets.closed')
+  -elsif params[:tickets] && params[:tickets] == 'active'
+    = t('helpdesk.tickets.active')
+  -elsif params[:tickets] && params[:tickets] == 'all'
+    = t('helpdesk.tickets.all')
+  -else
+    = t('helpdesk.tickets.my')
+
+- @tickets.each do |ticket|
+  = render 'ticket', ticket: ticket, show_button:true
+
+= paginate @tickets

data/app/views/helpdesk/admin/tickets/new.html.haml

@@ -0,0 +1,4 @@
+= render 'menu'
+- content_for :title do
+  = t('helpdesk.new_ticket')
+= render 'form'

data/app/views/helpdesk/admin/tickets/show.html.haml

@@ -0,0 +1,36 @@
+= render 'menu'
+
+= render 'ticket', :ticket=>@ticket, show_button:false,edit_button:true
+
+%table.table
+  %tbody
+    %tr{:class=>@ticket.ticket_type.tr_class}
+
+      %td
+
+        - unless @ticket.open?
+          = t('helpdesk.tickets.ticket_closed')
+        -else
+          = simple_form_for([:admin, @ticket]) do |f|
+            - if @ticket.errors.any?
+              %div.error_explanation
+                %h2
+                  = "#{pluralize(@ticket.errors.count, "error")} prohibited this ticket from being saved:"
+                %ul
+                  - @ticket.errors.full_messages.each do |msg|
+                    %li
+                      = msg
+            = f.input :status, :collection => tickets_statuses_for_select, include_blank: false
+            = f.input :assignee_id, :collection => helpdesk_admin_collection
+
+
+            = f.simple_fields_for :comments,@ticket.comments.build do |tickets_form|
+              - unless tickets_form.object.persisted?
+                = tickets_form.input :comment, :input_html=>{class: 'comment-textarea'}
+                / , :as => :ckeditor, :input_html => { :ckeditor => {:toolbar => 'mini'},:language => I18n.locale}
+
+                = tickets_form.input :public, :hint => t('helpdesk.tickets.visible_to_autor')
+                = tickets_form.input :author_id, :as => :hidden, :input_html => { :value => helpdesk_user.id }
+            %div.form-actions
+              = f.button :submit, :class => 'btn btn-primary'
+              = submit_tag 'Anuluj', :type => :reset, :class => "btn btn-danger"

data/app/views/helpdesk/dashboard/index.html.erb

@@ -0,0 +1,3 @@
+<h1>Help Desk</h1>
+<h2>Some kind of dashboard</h2>
+

data/app/views/helpdesk/faqs/index.html.haml

@@ -0,0 +1,20 @@
+%div.content
+  %div.pageContainer
+    %h1
+      = t('helpdesk.faqs.title_s')
+    %ol#faq
+      - @faqs.each do |faq|
+        %li{:id=>"link#{faq.id}"}
+          %h3
+            = link_to faq.title, "\#link#{faq.id}"
+          %div{style:"display:none"}
+            = raw faq.text
+
+- content_for :scripts do
+  :javascript
+    $(document).ready(function(){
+      $('ol#faq li h3').click(function () {
+        $(this).parent().find('div').slideToggle('fast');
+      });
+      $("a[href='" + window.location.hash + "']").click();
+    });

data/app/views/helpdesk/notifications_mailer/comment_by_helpdesk_confirmation.html.haml

@@ -0,0 +1,15 @@
+- content_for :title do
+  = t('helpdesk.mailer.comment_by_helpdesk_confirmation.title')
+%p
+  = t('helpdesk.mailer.comment_by_helpdesk_confirmation.re_ticket')
+  = @comment.ticket.subject
+%p
+  = t('helpdesk.mailer.comment_by_helpdesk_confirmation.response_content')
+  %br
+  = simple_format(@comment.comment)
+%br
+%p
+  = t('helpdesk.mailer.ticket_url_title')
+  %a{:href=>ticket_url(:locale=>I18n.locale, :id=>@comment.ticket)}<>
+    = ticket_url(:locale=>I18n.locale, :id=>@comment.ticket)
+  %br

data/app/views/helpdesk/notifications_mailer/comment_by_helpdesk_notification.html.haml

@@ -0,0 +1,19 @@
+- content_for :title do
+  = t('helpdesk.mailer.comment_by_helpdesk_notification.title', user: @comment.ticket.requester.send Helpdesk.display_user.to_sym)
+  = @comment.ticket.subject
+
+%p
+  = t('helpdesk.mailer.comment_by_helpdesk_notification.comment_content'_
+  %br
+  = simple_format(@comment.comment)
+%br
+%p
+= t('helpdesk.mailer.ticket_url_title')
+  %a{:href=>ticket_url(:locale=>I18n.locale, :id=>@comment.ticket, :anchor=>"comment#{@comment.id}")}<>
+
+
+
+
+
+
+

data/app/views/helpdesk/notifications_mailer/comment_by_requester_confirmation.html.haml

@@ -0,0 +1,16 @@
+- content_for :title do
+  = t('helpdesk.mailer.comment_by_requester_confirmation.title', user: @comment.ticket.requester.send(Helpdesk.display_user.to_sym))
+%p
+  = t('helpdesk.mailer.comment_by_requester_confirmation.subject', subject: @comment.ticket.subject)
+%p
+  = t('helpdesk.mailer.comment_by_requester_confirmation.comment_content')
+  %br
+  = simple_format(@comment.comment)
+%br
+%p
+  = t('helpdesk.mailer.ticket_url_title')
+  %a{:href=>ticket_url(:locale=>I18n.locale, :id=>@comment.ticket)}<>
+    = ticket_url(:locale=>I18n.locale, :id=>@comment.ticket)
+  %br
+  = t('helpdesk.mailer.ticket_created_confirmation.info_time')
+

data/app/views/helpdesk/notifications_mailer/comment_by_requester_notification.html.haml

@@ -0,0 +1,27 @@
+- content_for :title do
+  = t('helpdesk.mailer.comment_by_requester_notification.title')
+  = @comment.ticket.subject
+%p
+  = t('helpdesk.mailer.comment_by_requester_notification.comment_content')
+  %br
+  = simple_format(@comment.comment)
+%br
+%br
+%p
+  = t('helpdesk.mailer.ticket_created_notification.requester_info')
+  %br
+  = @comment.author.send Helpdesk.display_user.to_sym
+  %br
+  = @comment.author.send Helpdesk.display_user_uniq_info.to_sym
+%br
+%p
+  = t('helpdesk.mailer.ticket_url_title')
+  %a{:href=>admin_ticket_url(:locale=>I18n.locale, :id=>@comment.ticket)}<>
+    = admin_ticket_url(:locale=>I18n.locale, :id=>@comment.ticket)
+
+
+
+
+
+
+

data/app/views/helpdesk/notifications_mailer/ticket_created_confirmation.html.haml

@@ -0,0 +1,16 @@
+- content_for :title do
+  = t('helpdesk.mailer.ticket_created_confirmation.title', user: @ticket.requester.send(Helpdesk.display_user.to_sym) )
+%p
+  = t('helpdesk.mailer.ticket_created_confirmation.subject')
+  = @ticket.subject
+%p
+  = t('helpdesk.mailer.ticket_created_confirmation.ticket_content')
+  %br
+  = simple_format(@ticket.description)
+%br
+%p
+  = t('helpdesk.mailer.ticket_url_title')
+  %a{:href=>ticket_url(:locale=>I18n.locale, :id=>@ticket)}<>
+    = ticket_url(:locale=>I18n.locale, :id=>@ticket)
+  %br
+  = t('helpdesk.mailer.ticket_created_confirmation.info_time')

data/app/views/helpdesk/notifications_mailer/ticket_created_notification.html.haml

@@ -0,0 +1,21 @@
+- content_for :title do
+  = t('helpdesk.mailer.ticket_created_notification.title')
+  = @ticket.ticket_type.title
+%p
+  = t('helpdesk.mailer.ticket_created_notification.ticket_content')
+  %br
+  = simple_format(@ticket.description)
+%br
+%br
+%p
+  = t('helpdesk.mailer.ticket_created_notification.requester_info')
+  %br
+  = @ticket.requester.send Helpdesk.display_user.to_sym
+  %br
+  = @ticket.requester.send Helpdesk.display_user_uniq_info.to_sym
+%br
+%p
+  = t('helpdesk.mailer.ticket_url_title')
+  %a{:href=>admin_ticket_url(:locale=>I18n.locale, :id=>@ticket)}<>
+    = admin_ticket_url(:locale=>I18n.locale, :id=>@ticket)
+

data/app/views/helpdesk/subscribers/_form.html.erb

@@ -0,0 +1,37 @@
+<%= form_for(@subscriber) do |f| %>
+  <% if @subscriber.errors.any? %>
+    <div id="error_explanation">
+      <h2><%= pluralize(@subscriber.errors.count, "error") %> prohibited this subscriber from being saved:</h2>
+
+      <ul>
+      <% @subscriber.errors.full_messages.each do |msg| %>
+        <li><%= msg %></li>
+      <% end %>
+      </ul>
+    </div>
+  <% end %>
+
+  <div class="field">
+    <%= f.label :name %><br />
+    <%= f.text_field :name %>
+  </div>
+  <div class="field">
+    <%= f.label :email %><br />
+    <%= f.text_field :email %>
+  </div>
+  <div class="field">
+    <%= f.label :lang %><br />
+    <%= f.text_field :lang %>
+  </div>
+  <div class="field">
+    <%= f.label :hashcode %><br />
+    <%= f.text_field :hashcode %>
+  </div>
+  <div class="field">
+    <%= f.label :confirmed %><br />
+    <%= f.text_field :confirmed %>
+  </div>
+  <div class="actions">
+    <%= f.submit %>
+  </div>
+<% end %>

data/app/views/helpdesk/subscribers/edit.html.erb

@@ -0,0 +1,6 @@
+<h1>Editing subscriber</h1>
+
+<%= render 'form' %>
+
+<%= link_to 'Show', @subscriber %> |
+<%= link_to 'Back', subscribers_path %>

data/app/views/helpdesk/subscribers/index.html.erb

@@ -0,0 +1,31 @@
+<h1>Listing subscribers</h1>
+
+<table>
+  <tr>
+    <th>Name</th>
+    <th>Email</th>
+    <th>Lang</th>
+    <th>Hashcode</th>
+    <th>Confirmed</th>
+    <th></th>
+    <th></th>
+    <th></th>
+  </tr>
+
+<% @subscribers.each do |subscriber| %>
+  <tr>
+    <td><%= subscriber.send Helpdesk.display_user.to_sym %></td>
+    <td><%= subscriber.email %></td>
+    <td><%= subscriber.lang %></td>
+    <td><%= subscriber.hashcode %></td>
+    <td><%= subscriber.confirmed %></td>
+    <td><%= link_to 'Show', subscriber %></td>
+    <td><%= link_to 'Edit', edit_subscriber_path(subscriber) %></td>
+    <td><%= link_to 'Destroy', subscriber, confirm: 'Are you sure?', method: :delete %></td>
+  </tr>
+<% end %>
+</table>
+
+<br />
+
+<%= link_to 'New Subscriber', new_admin_subscriber_path %>

data/app/views/helpdesk/subscribers/new.html.erb

@@ -0,0 +1,5 @@
+<h1>New subscriber</h1>
+
+<%= render 'form' %>
+
+<%= link_to 'Back', subscribers_path %>

data/app/views/helpdesk/subscribers/show.html.erb

@@ -0,0 +1,30 @@
+<p id="notice"><%= notice %></p>
+
+<p>
+  <b>Name:</b>
+  <%= @subscriber.send Helpdesk.display_user.to_sym %>
+</p>
+
+<p>
+  <b>Email:</b>
+  <%= @subscriber.email %>
+</p>
+
+<p>
+  <b>Lang:</b>
+  <%= @subscriber.lang %>
+</p>
+
+<p>
+  <b>Hashcode:</b>
+  <%= @subscriber.hashcode %>
+</p>
+
+<p>
+  <b>Confirmed:</b>
+  <%= @subscriber.confirmed %>
+</p>
+
+
+<%= link_to 'Edit', edit_subscriber_path(@subscriber) %> |
+<%= link_to 'Back', subscribers_path %>

data/app/views/helpdesk/tickets/_form.html.haml

@@ -0,0 +1,36 @@
+= simple_form_for @ticket,html:{class: :feedback} do |f|
+  %fieldset<>
+    - if @ticket.errors.any?
+      %div.error_explanation
+        %h2
+          = "#{pluralize(@ticket.errors.count, "error")} prohibited this ticket from being saved:"
+        %ul
+          - @ticket.errors.full_messages.each do |msg|
+            %li
+              = msg
+    / = f.input :subject
+    / = f.input :ticket_type_id, collection: Helpdesk::TicketType.active, include_blank: false
+    %div.subject
+      %input{:value=>@ticket.subject,:name=>"ticket[subject]",:type => "text",:placeholder => t('helpdesk.tickets.subject')}
+      %select{:name=>"ticket[ticket_type_id]"}
+        - Helpdesk::TicketType.includes(:translations).all.each do |type|
+          %option{:value=>type.id, selected: type.id == @ticket.ticket_type_id}
+            = type.title
+
+    - if @ticket.new_record?
+      %div.content
+        %textarea{:value=>@ticket.description,:name=>"ticket[description]",:type => "text",:placeholder => t('helpdesk.tickets.description')}
+    - else
+      = @ticket.description
+
+      = f.simple_fields_for :comments do |tickets_form|
+        - unless tickets_form.object.persisted?
+          = tickets_form.input :comment
+          = tickets_form.input :public, :hint => 'Requester can see this comment (public comment)'
+          = tickets_form.input :author_id, :as => :hidden, :input_html => { :value => helpdesk_user.id }
+    %hr
+    %div.textRight
+      %a.class.btn.btn-default{href: root_path }
+        = t('helpdesk.tickets.cancel')
+      %input{:type => "submit",:value => t('helpdesk.tickets.send'), :class=>"btn btn-primary"}
+    %div.clearBoth

data/app/views/helpdesk/tickets/_menu.html.haml

@@ -0,0 +1,10 @@
+- content_for :left do
+  = menu_left t('helpdesk.tickets.title') do
+    
+    = menu_li ico('pencil') + t('helpdesk.new_ticket'), new_ticket_url
+
+    %li.divider
+
+
+    = menu_li ico('bullhorn') + "#{t('helpdesk.tickets.active')} (#{@tickets_count})", tickets_url(:tickets => 'active')
+    = menu_li ico('hdd') + "#{t('helpdesk.tickets.closed')}", tickets_url(:tickets => 'closed')