helpdesk 0.0.2

checksums.yaml

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+---
+SHA1:
+  metadata.gz: 5786302c9e0232c2c4b770927f76cfb79cae7cb2
+  data.tar.gz: acb47b5946c3c45bba8775e89775fd05c780b0f8
+SHA512:
+  metadata.gz: b6f9ed3e548a2c5f8268a3dc5e69585c5f1bd0cbb6a2ca7e259bb32e943299e4f192669db22deb6c17900a336eb26e28f07312ba75b531cc58eca64476cac68a
+  data.tar.gz: 551e4aba11cf1fcce476e0e4feec24392ee4c3ac8b48d4f1083af1f4e5a5bbe68fdd305348cc336396562e7f6311f514a58dc50d9d531626fc7ed5c001906e9c

data/MIT-LICENSE

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+Copyright 2012 John Beynon
+
+Permission is hereby granted, free of charge, to any person obtaining
+a copy of this software and associated documentation files (the
+"Software"), to deal in the Software without restriction, including
+without limitation the rights to use, copy, modify, merge, publish,
+distribute, sublicense, and/or sell copies of the Software, and to
+permit persons to whom the Software is furnished to do so, subject to
+the following conditions:
+
+The above copyright notice and this permission notice shall be
+included in all copies or substantial portions of the Software.
+
+THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND,
+EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF
+MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND
+NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE
+LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION
+OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION
+WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

data/Rakefile

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+#!/usr/bin/env rake
+begin
+  require 'bundler/setup'
+rescue LoadError
+  puts 'You must `gem install bundler` and `bundle install` to run rake tasks'
+end
+begin
+  require 'rdoc/task'
+rescue LoadError
+  require 'rdoc/rdoc'
+  require 'rake/rdoctask'
+  RDoc::Task = Rake::RDocTask
+end
+
+RDoc::Task.new(:rdoc) do |rdoc|
+  rdoc.rdoc_dir = 'rdoc'
+  rdoc.title    = 'Helpdesk'
+  rdoc.options << '--line-numbers'
+  rdoc.rdoc_files.include('README.rdoc')
+  rdoc.rdoc_files.include('lib/**/*.rb')
+end
+
+APP_RAKEFILE = File.expand_path("../spec/dummy/Rakefile", __FILE__)
+load 'rails/tasks/engine.rake'
+
+
+Bundler::GemHelper.install_tasks
+

data/app/assets/javascripts/helpdesk/admin/dashboard.js

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+// Place all the behaviors and hooks related to the matching controller here.
+// All this logic will automatically be available in application.js.

data/app/assets/javascripts/helpdesk/admin/tickets.js

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+// Place all the behaviors and hooks related to the matching controller here.
+// All this logic will automatically be available in application.js.
+
+$(document).ready(function(){
+    $('a[href*="#"]').click(function(){
+        $($(this).attr("href")).effect("highlight", {}, 1500);
+    });
+});
+
+(function() {
+  $(function() {
+    return $('.chosen-select').chosen({
+      allow_single_deselect: true,
+      placeholder_text: 'Wybierz',
+      no_results_text: 'Nie znaleziono pasujących',
+      width: '220px'
+    });
+  });
+
+}).call(this)

data/app/assets/javascripts/helpdesk/application.js

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+// This is a manifest file that'll be compiled into application.js, which will include all the files
+// listed below.
+//
+// Any JavaScript/Coffee file within this directory, lib/assets/javascripts, vendor/assets/javascripts,
+// or vendor/assets/javascripts of plugins, if any, can be referenced here using a relative path.
+//
+// It's not advisable to add code directly here, but if you do, it'll appear at the bottom of the
+// the compiled file.
+//
+// WARNING: THE FIRST BLANK LINE MARKS THE END OF WHAT'S TO BE PROCESSED, ANY BLANK LINE SHOULD
+// GO AFTER THE REQUIRES BELOW.
+//
+//= require jquery
+//= require jquery_ujs
+//= require bootstrap
+//= require ckeditor/init
+//= require jquery.ui.all
+//= require chosen-jquery
+//= require_tree .

data/app/assets/javascripts/helpdesk/ckeditor.js

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+CKEDITOR.config.toolbar_mini =
+    [
+        ['Undo','Redo','-','Find','Replace','-','SelectAll','RemoveFormat'],
+        ['Bold','Italic','Underline','Strike','-','Subscript','Superscript'],
+        ['NumberedList','BulletedList','-','Outdent','Indent'],
+        ['JustifyLeft','JustifyCenter','JustifyRight','JustifyBlock'],
+        ['Link','Unlink'],
+        ['Image','Table','HorizontalRule'],
+        ['Styles','Format','Font','FontSize'],
+        ['TextColor','BGColor']
+    ];

data/app/assets/javascripts/helpdesk/dashboard.js

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+// Place all the behaviors and hooks related to the matching controller here.
+// All this logic will automatically be available in application.js.

data/app/assets/javascripts/helpdesk/faqs.js

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+// Place all the behaviors and hooks related to the matching controller here.
+// All this logic will automatically be available in application.js.

data/app/assets/javascripts/helpdesk/subscribers.js

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+// Place all the behaviors and hooks related to the matching controller here.
+// All this logic will automatically be available in application.js.

data/app/assets/stylesheets/helpdesk/admin/bootstrap_overrides.css

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+body {
+padding-top: 30px; /* 60px to make the container go all the way to the bottom of the topbar */
+}
+
+/*.container, .navbar-fixed-top .container, .navbar-fixed-bottom .container {
+  width: 1170px;
+}*/
+

data/app/assets/stylesheets/helpdesk/admin/dashboard.css

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+/*
+  Place all the styles related to the matching controller here.
+  They will automatically be included in application.css.
+*/

data/app/assets/stylesheets/helpdesk/admin/tickets.css

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+.comment{
+  min-height: 50px;
+}
+.comment-left{
+  display:block;
+  width:100px;
+  height:50px;
+  float:left;
+}
+
+.comment-textarea{
+  height: 100px;
+  width: 482px;
+}
+
+.comment-body{
+  margin-left: 100px;
+}
+
+:target {
+    background-color: #ffa;
+    -webkit-transition: background-color 1s linear;
+    -moz-transition: background-color 1s linear;
+    -o-transition: background-color 1s linear;
+    transition: background-color 1s linear;
+}
+
+a.anchor{
+  opacity: 0;
+  -moz-transition: opacity .25s linear, visibility .1s linear .5s;
+  -webkit-transition: opacity .25s linear, visibility .1s linear .5s;
+  -o-transition: opacity .25s linear, visibility .1s linear .5s;
+  transition: opacity .25s linear, visibility .1s linear .5s;
+  visibility: hidden;
+}
+ .comment:hover a.anchor
+  {
+  opacity: 1;
+  -moz-transition: opacity .25s linear, visibility linear .5s;
+  -webkit-transition: opacity .25s linear, visibility linear .5s;
+  -o-transition: opacity .25s linear, visibility linear .5s;
+  transition: opacity .25s linear, visibility  linear .5s;  
+    visibility: visible;
+  }

data/app/assets/stylesheets/helpdesk/admin.css

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+/*
+ *= require_self
+ *= require helpdesk/imports
+ *= require helpdesk/admin/bootstrap_overrides
+ *= require helpdesk/admin/tickets
+ *= require bootstrap
+ *= require chosen
+*/

data/app/assets/stylesheets/helpdesk/application.css

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+/*
+ * This is a manifest file that'll be compiled into application.css, which will include all the files
+ * listed below.
+ *
+ * Any CSS and SCSS file within this directory, lib/assets/stylesheets, vendor/assets/stylesheets,
+ * or vendor/assets/stylesheets of plugins, if any, can be referenced here using a relative path.
+ *
+ * You're free to add application-wide styles to this file and they'll appear at the top of the
+ * compiled file, but it's generally better to create a new file per style scope.
+ *
+ *= require_self
+ *= require_tree .
+ *= require helpdesk/imports
+ *= require helpdesk/admin/bootstrap_overrides
+ *= require helpdesk/admin/tickets
+*/

data/app/assets/stylesheets/helpdesk/dashboard.css

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+/*
+  Place all the styles related to the matching controller here.
+  They will automatically be included in application.css.
+*/

data/app/assets/stylesheets/helpdesk/faqs.css.scss

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+// Place all the styles related to the Faqs controller here.
+// They will automatically be included in application.css.
+// You can use Sass (SCSS) here: http://sass-lang.com/

data/app/assets/stylesheets/helpdesk/subscribers.css.scss

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+// Place all the styles related to the Subscribers controller here.
+// They will automatically be included in application.css.
+// You can use Sass (SCSS) here: http://sass-lang.com/

data/app/assets/stylesheets/helpdesk/tickets.css.sass

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+
+body
+
+  form.feedback
+  
+    > fieldset
+      margin: 0px auto
+      padding: 0px
+      width: 500px
+      text-align: center
+      
+    
+      > div
+        clear: both
+        display: block
+    
+      div.subject input[type=text]
+        float: left
+        width: 350px
+
+
+
+      div.subject
+        select
+          float: right
+          margin: 0px
+          padding: 8px 3px
+          height: 34px
+          width: 110px
+          vertical-align: top
+          font-size: 13px
+      
+      
+      div.content textarea
+    
+      > div.content
+        padding-top: 20px
+        
+        textarea
+          height: 100px
+          width: 482px
+
+      > div.agreement
+        input[type=checkbox]
+          vertical-align: middle
+
+      > div.form-actions
+        .button
+          margin-left: 12px

data/app/controllers/helpdesk/admin/base_controller.rb

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+module Helpdesk
+  module Admin
+    class BaseController < Helpdesk::ApplicationController
+
+      helper Helpdesk::Engine.helpers
+      # helper Helpdesk::ApplicationHelper
+      before_filter :authenticate_helpdesk_admin
+      before_filter :my_tickets
+
+      layout 'helpdesk/admin'
+
+      private
+        #methods helpdesk_user & helpdesk_admin? - must by defined in file app/application_controller
+
+        def authenticate_helpdesk_admin
+          unless helpdesk_admin?
+            redirect_to main_app.root_url, notice:'You have no power here!'
+          end
+        end
+
+        def my_tickets
+          @my_tickets = Ticket
+          .includes(:comments=>[:author])
+          .includes(:requester)
+          .includes(:assignee)
+          .includes(:ticket_type)
+          .where('assignee_id = ?', helpdesk_user.id)
+          .active
+        end
+    end
+  end
+end

data/app/controllers/helpdesk/admin/dashboard_controller.rb

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+class Helpdesk::Admin::DashboardController < Helpdesk::Admin::BaseController
+
+      def index
+        #@tickets = Ticket.all
+      end
+end

data/app/controllers/helpdesk/admin/faqs_controller.rb

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+class Helpdesk::Admin::FaqsController < Helpdesk::Admin::BaseController
+
+  def sort
+    params[:faqs].each_with_index do |id, index|
+      Helpdesk::Faq.update_all(['position=?', index+1], ['id=?', id])
+    end
+    render :nothing => true
+  end
+  # GET /faqs
+  # GET /faqs.json
+  def index
+    if params[:faqs] == 'active'
+      @faqs = Helpdesk::Faq.active
+    elsif params[:faqs] == 'inactive'
+      @faqs = Helpdesk::Faq.inactive
+    else
+      @faqs = Helpdesk::Faq.all
+    end
+    respond_to do |format|
+      format.html # index.html.erb
+      format.json { render json: @faqs }
+    end
+  end
+
+  # GET /faqs/1
+  # GET /faqs/1.json
+  def show
+    @faq = Helpdesk::Faq.find(params[:id])
+
+    respond_to do |format|
+      format.html # show.html.erb
+      format.json { render json: @faq }
+    end
+  end
+
+  # GET /faqs/new
+  # GET /faqs/new.json
+  def new
+    @faq = Helpdesk::Faq.new
+
+    respond_to do |format|
+      format.html # new.html.erb
+      format.json { render json: @faq }
+    end
+  end
+
+  # GET /faqs/1/edit
+  def edit
+    @faq = Helpdesk::Faq.find(params[:id])
+  end
+
+  # POST /faqs
+  # POST /faqs.json
+  def create
+    @faq = Helpdesk::Faq.new(faq_params)
+
+    respond_to do |format|
+      if @faq.save
+        format.html { redirect_to admin_faqs_url, notice: 'Faq was successfully created.' }
+        format.json { render json: @faq, status: :created, location: @faq }
+      else
+        format.html { render action: "new" }
+        format.json { render json: @faq.errors, status: :unprocessable_entity }
+      end
+    end
+  end
+
+  # PUT /faqs/1
+  # PUT /faqs/1.json
+  def update
+    @faq = Helpdesk::Faq.find(params[:id])
+
+    respond_to do |format|
+      if @faq.update_attributes(faq_params)
+        format.html { redirect_to admin_faqs_url, notice: 'Faq was successfully updated.' }
+        format.json { head :no_content }
+      else
+        format.html { render action: "edit" }
+        format.json { render json: @faq.errors, status: :unprocessable_entity }
+      end
+    end
+  end
+
+  # DELETE /faqs/1
+  # DELETE /faqs/1.json
+  def destroy
+    @faq = Helpdesk::Faq.find(params[:id])
+    @faq.destroy
+
+    respond_to do |format|
+      format.html { redirect_to admin_faqs_url }
+      format.json { head :no_content }
+    end
+  end
+
+  private
+  def faq_params
+    params.require(:faq).permit(:active, :position, :title, :text, translations_attributes:[:id,:locale,:title,:text])
+  end
+end

data/app/controllers/helpdesk/admin/subscribers_controller.rb

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+class Helpdesk::Admin::SubscribersController < Helpdesk::Admin::BaseController
+
+  def index
+    @subscribers = Helpdesk::Subscriber.page(params[:page])
+  end
+
+  def new
+    @subscriber = Helpdesk::Subscriber.new()
+  end
+
+  def create
+    @subscriber = Helpdesk::Subscriber.new(subscriber_params)
+    if @subscriber.save
+      redirect_to admin_subscribers_path, notice: t('subscribers.created')
+    else
+      render action: "index"
+    end
+  end
+
+  def edit
+    @subscriber = Helpdesk::Subscriber.find(params[:id])
+  end
+
+  # PUT /subscribers/1
+  # PUT /subscribers/1.json
+  def update
+    @subscriber = Helpdesk::Subscriber.find(params[:id])
+
+    if @subscriber.update_attributes(subscriber_params)
+      redirect_to admin_subscribers_path, notice: 'Subscriber was successfully updated.'
+    else
+      render action: "edit"
+    end
+  end
+
+  # DELETE /subscribers/1
+  # DELETE /subscribers/1.json
+  def destroy
+    @subscriber = Helpdesk::Subscriber.find_by_hashcode(params[:hashcode])
+    @subscriber.destroy
+    redirect_to root_path
+  end
+
+  private
+
+  def subscriber_params
+    params.require(:subscriber).permit(:confirmed, :email, :hashcode, :lang, :name)
+  end
+end

data/app/controllers/helpdesk/admin/ticket_types_controller.rb

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+class Helpdesk::Admin::TicketTypesController < Helpdesk::Admin::BaseController
+
+  def index
+    @ticket_types = Helpdesk::TicketType.all
+  end
+
+  def show
+    @ticket_type = Helpdesk::TicketType.find(params[:id])
+  end
+
+  def new
+    @ticket_type = Helpdesk::TicketType.new
+  end
+
+  def edit
+    @ticket_type = Helpdesk::TicketType.find(params[:id])
+  end
+
+  def create
+    @ticket_type = Helpdesk::TicketType.new(ticket_type_params)
+    if @ticket_type.save
+      redirect_to admin_ticket_types_url, notice: 'Ticket type was successfully created.'
+    else
+      render action: "new"
+    end
+  end
+
+  def update
+    @ticket_type = Helpdesk::TicketType.find(params[:id])
+    if @ticket_type.update_attributes(ticket_type_params)
+      redirect_to admin_ticket_types_url, notice: 'Ticket type was successfully updated.'
+    else
+      render action: "edit"
+    end
+  end
+
+  def destroy
+    @ticket_type = Helpdesk::TicketType.find(params[:id])
+    @ticket_type.destroy
+
+    respond_to do |format|
+      format.html { redirect_to admin_ticket_types_url }
+      format.json { head :no_content }
+    end
+  end
+
+  private
+
+  def ticket_type_params
+    params.require(:ticket_type).permit(:active,:position,:title,:tr_class. translations_attributes:[:title])
+  end
+end

data/app/controllers/helpdesk/admin/tickets_controller.rb

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+class Helpdesk::Admin::TicketsController < Helpdesk::Admin::BaseController
+
+  def index
+    if params[:tickets] == 'unassigned'
+      @tickets = Helpdesk::Ticket.unassigned.scoped
+    elsif params[:tickets] == 'closed'
+      @tickets = Helpdesk::Ticket.closed.scoped
+    elsif params[:tickets] == 'active'
+      @tickets = Helpdesk::Ticket.active.scoped
+    elsif params[:tickets] == 'all'
+      @tickets = Helpdesk::Ticket.scoped
+    else
+      @tickets = my_tickets.active
+    end
+    @tickets = @tickets.includes(:requester)
+                        .includes(:assignee)
+                        .includes(:ticket_type)
+                        .page(params[:page])
+
+    render 'list'
+  end
+
+  def assign
+    @ticket = Helpdesk::Ticket.find(params[:id])
+    if @ticket.update_column(:assignee_id, helpdesk_user)
+      redirect_to admin_ticket_path,
+        notice: t('helpdesk.tickets.is_now_assigned',subject: @ticket.subject)
+    else
+      redirect_to admin_ticket_path
+    end
+  end
+
+  def new
+    @ticket = Helpdesk::Ticket.new
+    @ticket.status = Helpdesk::Ticket::STATUSES[0][0]
+  end
+
+  def edit
+    @ticket = Helpdesk::Ticket.find(params[:id])
+
+  end
+
+  def show
+    @ticket = Helpdesk::Ticket.find(params[:id])
+
+  end
+
+  def create
+    @ticket = Helpdesk::Ticket.new(ticket_params)
+    if @ticket.save
+      redirect_to admin_ticket_path(@ticket)
+    else
+      render action: "new"
+    end
+  end
+
+  def update
+    @ticket = Helpdesk::Ticket.find(params[:id])
+    if @ticket.update_attributes(ticket_params)
+      unless @ticket.assignee
+        @ticket.update_column(:assignee_id, helpdesk_user)
+      end
+      redirect_to admin_ticket_path
+    else
+      render action: "new"
+    end
+  end
+
+
+   private
+
+    def ticket_params
+      params.require(:ticket).permit(:status, :assignee_id,:ticket_type_id, :subject, :description,comments_attributes:[:author_id, :comment, :public])
+    end
+
+end

data/app/controllers/helpdesk/application_controller.rb

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+module Helpdesk
+  class ApplicationController < ::ApplicationController
+    before_filter :ensure_user, :if => Proc.new { Helpdesk.require_user }
+
+    helper Helpdesk::Engine.helpers
+
+    layout 'helpdesk/user'
+
+    def ensure_user
+      unless helpdesk_user
+        redirect_to main_app.send(Helpdesk.sign_in_url)
+      end
+    end
+
+    def default_url_options(options={})
+      { :locale => I18n.locale}
+    end
+
+  end
+end

data/app/controllers/helpdesk/dashboard_controller.rb

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+module Helpdesk
+  class DashboardController < Helpdesk::ApplicationController
+
+
+    before_filter :my_tickets
+
+    def index
+    end
+
+
+    def show
+    end
+
+
+    def my_tickets
+      @my_tickets = Helpdesk::Ticket
+      .includes(:comments=>[:author])
+      .includes(:requester)
+      .includes(:assignee)
+      .includes(:ticket_type)
+      .where('requester_id = ?', helpdesk_user.id)
+    end
+
+
+  end
+end

data/app/controllers/helpdesk/faqs_controller.rb

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+module Helpdesk
+  class FaqsController < Helpdesk::ApplicationController
+    def index
+      @faqs = Helpdesk::Faq.active
+    end
+  end
+end