helpdesk 0.0.2

data/app/controllers/helpdesk/subscribers_controller.rb

@@ -0,0 +1,62 @@
+module Helpdesk
+  class SubscribersController < Helpdesk::ApplicationController
+
+
+    def new
+      @subscriber = Subscriber.new
+
+      respond_to do |format|
+        format.html # new.html.erb
+        format.json { render json: @subscriber }
+      end
+    end
+
+    def create
+      @subscriber = Subscriber.new(subscriber_params)
+
+      respond_to do |format|
+        if @subscriber.save
+          format.html { redirect_to @subscriber, notice: 'Subscriber was successfully created.' }
+          format.json { render json: @subscriber, status: :created, location: @subscriber }
+        else
+          format.html { render action: "new" }
+          format.json { render json: @subscriber.errors, status: :unprocessable_entity }
+        end
+      end
+    end
+
+    # PUT /subscribers/1
+    # PUT /subscribers/1.json
+    def update
+      @subscriber = Subscriber.find(params[:id])
+
+      respond_to do |format|
+        if @subscriber.update_attributes(subscriber_params)
+          format.html { redirect_to @subscriber, notice: 'Subscriber was successfully updated.' }
+          format.json { head :no_content }
+        else
+          format.html { render action: "edit" }
+          format.json { render json: @subscriber.errors, status: :unprocessable_entity }
+        end
+      end
+    end
+
+    # DELETE /subscribers/1
+    # DELETE /subscribers/1.json
+    def destroy
+      @subscriber = Subscriber.find(params[:id])
+      @subscriber.destroy
+
+      respond_to do |format|
+        format.html { redirect_to subscribers_url }
+        format.json { head :no_content }
+      end
+    end
+
+    private
+
+    def subscriber_params
+      params.require(:subscriber).permit(:email,:lang, :name)
+    end
+  end
+end

data/app/controllers/helpdesk/tickets_controller.rb

@@ -0,0 +1,91 @@
+module Helpdesk
+  class TicketsController < Helpdesk::ApplicationController
+
+    helper TicketsHelper
+
+    # GET /tickets
+    # GET /tickets.json
+    def index
+      if params[:tickets] == 'closed'
+        @tickets = Helpdesk::Ticket.where(:requester_id => helpdesk_user.id).closed.page(params[:page])
+        @tickets_count = Helpdesk::Ticket.where(:requester_id => helpdesk_user.id).active.count
+      else
+        @tickets = Helpdesk::Ticket.where(:requester_id => helpdesk_user.id).active.page(params[:page])
+        @tickets_count = @tickets.size
+      end
+
+
+      respond_to do |format|
+        format.html # index.html.erb
+        format.json { render json: @tickets }
+      end
+    end
+
+    # GET /tickets/1
+    # GET /tickets/1.json
+    def show
+      @tickets_count = Helpdesk::Ticket.where(:requester_id => helpdesk_user.id).active.count
+      @ticket = Helpdesk::Ticket.find(params[:id])
+
+      respond_to do |format|
+        format.html # show.html.erb
+        format.json { render json: @ticket }
+      end
+    end
+
+    # GET /tickets/new
+    # GET /tickets/new.json
+    def new
+      @tickets_count = Helpdesk::Ticket.where(:requester_id => helpdesk_user.id).active.count
+      @ticket = Helpdesk::Ticket.new
+      @ticket.status = Helpdesk::Ticket::STATUSES[0][0]
+
+      respond_to do |format|
+        format.html # new.html.erb
+        format.json { render json: @ticket }
+      end
+    end
+
+    def create
+      @ticket = Helpdesk::Ticket.new(ticket_params)
+      @ticket.requester = helpdesk_user
+      @ticket.status = Helpdesk::Ticket::STATUSES[0][0]
+
+      respond_to do |format|
+        if @ticket.save
+          format.html { redirect_to tickets_url, notice: 'Ticket was successfully created.' }
+          format.json { render json: @ticket, status: :created, location: @ticket }
+        else
+          format.html { render action: "new" }
+          format.json { render json: @ticket.errors, status: :unprocessable_entity }
+        end
+      end
+    end
+
+    # PUT /tickets/1
+    # PUT /tickets/1.json
+    def update
+      @ticket = Helpdesk::Ticket.find(params[:id])
+
+      respond_to do |format|
+        if @ticket.update_attributes(ticket_params)
+          puts ticket_params
+          puts paramsp
+          format.html { redirect_to @ticket, notice: 'Ticket was successfully updated.' }
+          format.json { head :no_content }
+        else
+          format.html { render action: "edit" }
+          format.json { render json: @ticket.errors, status: :unprocessable_entity }
+        end
+      end
+    end
+
+
+    private
+
+    def ticket_params
+      params.require(:ticket).permit( :ticket_type_id, :subject, :description,comments_attributes:[:author_id, :comment, :public])
+    end
+
+  end
+end

data/app/helpers/helpdesk/admin/dashboard_helper.rb

@@ -0,0 +1,6 @@
+module Helpdesk
+  module Admin
+    module DashboardHelper
+    end
+  end
+end

data/app/helpers/helpdesk/admin/tickets_helper.rb

@@ -0,0 +1,13 @@
+module Helpdesk
+  module Admin::TicketsHelper
+    def humanize_with_i18n(string, scope = [])
+      I18n.t string, scope: scope, default: string.humanize
+    end
+
+    # The method prefix tells me that this should be in an object
+    # But it doesn't belong in our model, does it?
+    def tickets_statuses_for_select
+      Helpdesk::Ticket::STATUSES.map { |s| [humanize_with_i18n(s[0].to_s,'helpdesk.tickets.statuses'),s[0]] }
+    end
+  end
+end

data/app/helpers/helpdesk/dashboard_helper.rb

@@ -0,0 +1,4 @@
+module Helpdesk
+  module DashboardHelper
+  end
+end

data/app/helpers/helpdesk/faqs_helper.rb

@@ -0,0 +1,4 @@
+module Helpdesk
+  module FaqsHelper
+  end
+end

data/app/helpers/helpdesk/helpdesk_helper.rb

@@ -0,0 +1,59 @@
+module Helpdesk
+  module HelpdeskHelper
+
+
+    def menu_left(title,&block)
+      panel_menu(title,'default',&block)
+    end
+
+
+    def panel_menu(title,type,&block)
+      content_tag(:div,class: "panel panel-#{type}") do
+        content_tag(:div ,class: 'panel-heading') do
+          content_tag(:h3 ,title,class:'panel-title')
+        end +
+        content_tag( :ul, class: 'nav nav-pills nav-stacked ') do
+          capture(&block)
+        end
+      end
+    end
+
+
+    def panel(title,type,&block)
+      content_tag(:div,class: "panel panel-#{type}") do
+        content_tag(:div ,class: 'panel-heading') do
+          content_tag(:h3 ,title,class:'panel-title')
+        end +
+        content_tag( :div, class: 'panel-body') do
+          capture(&block)
+        end
+      end
+    end
+
+
+    def menu_li(lbl, path, *args)
+      options = args.extract_options!
+      (options[:class].nil? ? options.merge!(:class => "active") : options[:class] += " active" ) if url_for(path) == request.fullpath
+      content_tag(:li, link_to(lbl, path), options)
+    end
+
+    def status_label(lbl,cls)
+      content_tag(:span, class: "label #{cls}") do
+        lbl
+      end
+    end
+
+    def badge(num,css='pull-right')
+      raw("<span class=\"badge #{css}\">#{num}</span> ")
+    end
+
+    def ico(name)
+      raw("<i class=\"glyphicon glyphicon-#{name}\"></i> ")
+    end
+
+    def parent_layout(layout)
+      @view_flow.set(:layout,output_buffer)
+      self.output_buffer = render(:file => "layouts/#{layout}")
+    end
+  end
+end

data/app/helpers/helpdesk/subscribers_helper.rb

@@ -0,0 +1,4 @@
+module Helpdesk
+  module SubscribersHelper
+  end
+end

data/app/helpers/helpdesk/tickets_helper.rb

@@ -0,0 +1,7 @@
+module Helpdesk
+  module TicketsHelper
+
+
+
+  end
+end

data/app/mailers/helpdesk/notifications_mailer.rb

@@ -0,0 +1,42 @@
+class Helpdesk::NotificationsMailer < ActionMailer::Base
+
+  layout 'mailer_layout'
+
+  def ticket_created_notification(ticket)
+    @ticket = ticket
+    mail(:subject=>"#{Helpdesk.helpdesk_name} | #{ticket.subject}",
+         :to => Helpdesk.email)
+  end
+
+  def ticket_created_confirmation(ticket)
+    @ticket = ticket
+    mail(:subject=>"#{Helpdesk.helpdesk_name} | #{ticket.subject}",
+         :to => ticket.requester.email)
+  end
+
+  def comment_by_requester_notification(comment)
+    @comment = comment
+    mail(:subject=>"#{Helpdesk.helpdesk_name} | #{comment.ticket.subject}",
+         :to => Helpdesk.email)
+  end
+
+  def comment_by_requester_confirmation(comment)
+    @comment = comment
+    mail(:subject=>"#{Helpdesk.helpdesk_name} | #{comment.ticket.subject}",
+         :to => comment.ticket.requester.email)
+  end
+
+
+  def comment_by_helpdesk_notification(comment)
+    @comment = comment
+    mail(:subject=>"#{Helpdesk.helpdesk_name} | #{comment.ticket.subject}",
+         :to => comment.ticket.requester.email)
+  end
+
+  def comment_by_helpdesk_confirmation(comment)
+    @comment = comment
+    mail(:subject=>"#{t('helpdesk.name')} | #{comment.ticket.subject}",
+         :to => Helpdesk.email)
+  end
+
+end

data/app/models/helpdesk/comment.rb

@@ -0,0 +1,31 @@
+module Helpdesk
+  class Comment < ActiveRecord::Base
+    belongs_to :author, :class_name => Helpdesk.user_class.to_s
+    belongs_to :ticket
+
+    default_scope -> {includes(:author).order('id ASC')}
+    scope :pub,  -> { where(:public, true)}
+
+    after_create :send_email
+    after_create :check_reopen
+
+    def check_reopen
+      if ticket.requester == author
+        ticket.update_column(:status ,:waiting)
+      end
+    end
+
+
+    def send_email
+      if self.public?
+        if ticket.requester == author
+          Helpdesk::NotificationsMailer.comment_by_requester_notification(self).deliver if ticket.requester
+          Helpdesk::NotificationsMailer.comment_by_requester_confirmation(self).deliver if Helpdesk.send_confirmation_emails
+        else
+          Helpdesk::NotificationsMailer.comment_by_helpdesk_notification(self).deliver if ticket.requester
+          Helpdesk::NotificationsMailer.comment_by_helpdesk_confirmation(self).deliver if Helpdesk.send_confirmation_emails
+        end
+      end
+    end
+  end
+end

data/app/models/helpdesk/faq.rb

@@ -0,0 +1,12 @@
+module Helpdesk
+  class Faq < ActiveRecord::Base
+    translates :title, :text
+    accepts_nested_attributes_for :translations
+    #attr_accessible :active, :position, :text, :title,:translations_attributes
+
+    default_scope order('position ASC').includes(:translations)
+
+    scope :active, where('active  = ? ', true)
+    scope :inactive, where('active  = ? ', false)
+  end
+end

data/app/models/helpdesk/subscriber.rb

@@ -0,0 +1,10 @@
+module Helpdesk
+  class Subscriber < ActiveRecord::Base
+    attr_accessible :confirmed, :email, :hashcode, :lang, :name
+    scope :confirmed,  where('confirmed = ? ',true)
+    scope :unconfirmed,  where('confirmed = ? ',false)
+
+    validates_presence_of :email
+
+  end
+end

data/app/models/helpdesk/ticket.rb

@@ -0,0 +1,85 @@
+module Helpdesk
+  class Ticket < ActiveRecord::Base
+
+    STATUSES = [
+      [ :new,        'label-primary',3],
+      [ :open,        'label-warning',2],
+      [ :waiting,     'label-info',2],
+      [ :solved,      'label-success',0],
+      [ :not_fixable, 'label-default',-1],
+      [ :unreachable, 'label-default',-1],
+      [ :bug,         'label-default',-1]
+    ]
+    STATUS_BY_KEY = Hash[*STATUSES.map { |i| [i[0], i[1]] }.flatten]
+    STATUS_CLASS_BY_KEY= Hash[*STATUSES.map { |i| [i[0], i[1]] }.flatten]
+    STATUS_STATUS_BY_KEY= Hash[*STATUSES.map { |i| [i[0], i[2]] }.flatten]
+    OPEN_STATUSES_KEYS =  STATUSES.map { |i| (i[2]>0 ? i[0] : nil)}.compact
+
+
+    belongs_to :requester, :class_name => Helpdesk.user_class.to_s
+    belongs_to :assignee, :class_name => Helpdesk.user_class.to_s
+    belongs_to :ticket_type, :class_name => Helpdesk::TicketType
+    has_many :comments, -> {order("created_at DESC")},:dependent => :destroy
+
+
+    scope :active,   -> {where('status IN (?) ',OPEN_STATUSES_KEYS)}
+    scope :unassigned,   -> {where('status IN (?) ',OPEN_STATUSES_KEYS).where('assignee_id is null')}
+    scope :closed, -> { where('status NOT IN (?)',OPEN_STATUSES_KEYS)}
+    default_scope -> { includes(:comments=>[:author])
+    .includes(:requester)
+    .includes(:assignee)
+    .includes(:ticket_type)
+    .order('id DESC')}
+
+    validates_presence_of :description,:requester_id,:ticket_type_id
+
+    accepts_nested_attributes_for :comments,:reject_if => lambda { |a| a[:comment].blank? }
+
+
+    before_create :set_subject
+    before_create :set_status
+    after_create  :send_email
+
+    def set_status
+      if self.status.blank?
+        self.status = :new
+      end
+    end
+
+    def set_subject
+      if self.created_at.nil?
+        time = Time.now
+      else
+        time = self.created_at
+      end
+
+      new_subject = "#{sprintf '%02d',time.year-2000}#{sprintf '%02d',time.month}#{sprintf '%02d',time.day}"
+
+      day_num = Helpdesk::Ticket.where(created_at: Date.today.beginning_of_day..Date.today.end_of_day).count+1
+      new_subject += "-#{sprintf '%04d',day_num}: "
+      self.subject = new_subject + subject.to_s
+      self.subject.strip!
+    end
+
+
+
+    def send_email
+      Helpdesk::NotificationsMailer.ticket_created_notification(self).deliver
+      unless requester.email.empty?
+        Helpdesk::NotificationsMailer.ticket_created_confirmation(self).deliver if Helpdesk.send_confirmation_emails
+      end
+    end
+
+    def open?
+      if self.status.blank? || STATUS_STATUS_BY_KEY[self.status.to_sym] > 0
+        true
+      else
+        false
+      end
+    end
+
+
+
+
+  end
+end

data/app/models/helpdesk/ticket_type.rb

@@ -0,0 +1,13 @@
+module Helpdesk
+  class TicketType < ActiveRecord::Base
+    translates :title
+    accepts_nested_attributes_for :translations
+    #attr_accessible :active, :position,:title,:translations_attributes,:tr_class
+
+    default_scope ->{order('position ASC')}
+
+    scope :active,  -> {where(:active,  true)}
+    scope :inactive,  -> {where(:active, false)}
+
+  end
+end

data/app/views/helpdesk/admin/dashboard/index.html.erb

@@ -0,0 +1,2 @@
+<h1>Dashboard</h1>
+

data/app/views/helpdesk/admin/faqs/_form.html.haml

@@ -0,0 +1,20 @@
+= simple_form_for [:admin,@faq],:html => {:novalidate => true} do |f|
+  - if @faq.errors.any?
+    #error_explanation
+      %h2= "#{pluralize(@faq.errors.count, "error")} prohibited this faq from being saved:"
+      %ul
+        - @faq.errors.full_messages.each do |msg|
+          %li= msg
+  = f.input :active
+
+
+
+  - I18n.available_locales.each do |locale|
+    %h1
+      = locale
+      = f.globalize_fields_for locale do |g|
+        = g.input :title
+        = g.input :text, :as => :ckeditor, :input_html => { :ckeditor => {:width=>'100%',:height => 200,:toolbar => 'Full'} }
+
+
+  = f.submit 'Save', :class=>'btn btn-primary'

data/app/views/helpdesk/admin/faqs/_menu.html.haml

@@ -0,0 +1,9 @@
+- content_for :left do
+  = menu_left t('helpdesk.faqs.title') do
+    = menu_li ico('pencil') + t('helpdesk.faqs.new'), new_admin_faq_url
+    %li.divider
+    = menu_li ico('envelope') + "#{t('helpdesk.faqs.active')} (#{Helpdesk::Faq.active.count})", admin_faqs_url(:faqs => 'active')
+
+    = menu_li ico('info-sign') + "#{t('helpdesk.faqs.inactive')} (#{Helpdesk::Faq.inactive.count})", admin_faqs_url(:faqs => 'inactive')
+    %li.divider
+    = menu_li ico('list') + t('helpdesk.faqs.all'), admin_faqs_url(:faqs => 'all')

data/app/views/helpdesk/admin/faqs/edit.html.haml

@@ -0,0 +1,11 @@
+= render 'menu'
+
+
+- content_for :title do
+  Edycja pytania
+
+= render 'form'
+
+= link_to 'Show', [:admin,@faq]
+\|
+= link_to 'Back', admin_faqs_path

data/app/views/helpdesk/admin/faqs/index.html.haml

@@ -0,0 +1,59 @@
+= render 'menu'
+
+- content_for :title do
+  -if params[:faqs] && params[:faqs] == 'active'
+    = t('helpdesk.faqs.active')
+  -elsif params[:faqs] && params[:faqs] == 'inactive'
+    = t('helpdesk.faqs.inactive')
+  -else
+    = t('helpdesk.faqs.all')
+
+
+
+
+%ul.unstyled#faqs
+  - @faqs.each do |faq|
+    %li.row{id:"faqs_#{faq.id}",style:'padding:5px 0px;'}
+      %div.handle.span2{style:'cursor:move'}
+        %span
+          = ico('move')
+        %span.badge.badge-info
+          = "link#{faq.id}"
+        - if faq.active
+          %span.label.label-success
+            = t('helpdesk.faqs.faq.active')
+        - else
+          %span.label
+            = t('helpdesk.faqs.faq.inactive')
+      %div.span5
+        = faq.title
+      %div.span2
+        = link_to t('helpdesk.show'), admin_faq_path(faq), class: 'btn btn-info btn-mini'
+        = link_to t('helpdesk.edit'), edit_admin_faq_path(faq),class: 'btn btn-primary btn-mini'
+        = link_to t('helpdesk.destroy'), admin_faq_path(faq), method: :delete, data: { confirm: 'Are you sure?' },class: 'btn btn-danger btn-mini'
+
+
+- content_for :scripts do
+  :javascript
+    $(document).ready(function(){
+      $('#faqs').sortable({
+      axis: 'y',
+      dropOnEmpty: false,
+      handle: '.handle',
+      cursor: 'crosshair',
+      items: 'li',
+      opacity: 0.4,
+      scroll: true,
+      update: function(){
+      $.ajax({
+      type: 'post',
+      data: $('#faqs').sortable('serialize'),
+      dataType: 'script',
+      complete: function(request){
+        $('#faqs').effect('highlight');
+      },
+      url: '#{sort_admin_faqs_path}'
+        })
+      }
+      });
+    });

data/app/views/helpdesk/admin/faqs/new.html.haml

@@ -0,0 +1,7 @@
+= render 'menu'
+- content_for :title do
+  New faq
+
+= render 'form'
+
+= link_to 'Back', admin_faqs_path

data/app/views/helpdesk/admin/faqs/show.html.haml

@@ -0,0 +1,19 @@
+= render 'menu'
+
+%p#notice= notice
+
+%p
+  %b Aktywne:
+  = @faq.active
+%p
+  %b Title:
+  = @faq.title
+%p
+  %b Text:
+  = raw @faq.text
+
+
+
+= link_to 'Edit', edit_admin_faq_path(@faq)
+\|
+= link_to 'Back', admin_faqs_path

data/app/views/helpdesk/admin/subscribers/_form.html.haml

@@ -0,0 +1,12 @@
+= simple_form_for [:admin,@subscriber] do |f|
+  - if @subscriber.errors.any?
+    #error_explanation
+      %h2= "#{pluralize(@subscriber.errors.count, "error")} prohibited this subscriber from being saved:"
+      %ul
+        - @subscriber.errors.full_messages.each do |msg|
+          %li= msg
+
+  = f.input :confirmed
+  = f.input :name
+  = f.input :email
+  = f.submit 'Save',:class=>'btn btn-primary'

data/app/views/helpdesk/admin/subscribers/_menu.html.haml

@@ -0,0 +1,9 @@
+- content_for :left do
+  = menu_left t('helpdesk.subscribers.title') do
+    = menu_li ico('pencil') + t('helpdesk.subscribers.new'), new_admin_subscriber_url
+    %li.divider
+    = menu_li ico('envelope') + "#{t('helpdesk.subscribers.confirmed')} (#{Helpdesk::Subscriber.confirmed.count})", admin_subscribers_url(:subscribers => 'confirmed')
+
+    = menu_li ico('info-sign') + "#{t('helpdesk.subscribers.unconfirmed')} (#{Helpdesk::Subscriber.unconfirmed.count})", admin_subscribers_url(:subscribers => 'unconfirmed')
+    %li.divider
+    = menu_li ico('list') + t('helpdesk.subscribers.all'), admin_subscribers_url(:subscribers => 'all')

data/app/views/helpdesk/admin/subscribers/edit.html.haml

@@ -0,0 +1,10 @@
+= render 'menu'
+
+- content_for :title do
+  Editing sub
+
+= render 'form'
+
+= link_to 'Show', [:admin,@subscriber]
+\|
+= link_to 'Back', admin_subscribers_path

data/app/views/helpdesk/admin/subscribers/index.html.haml

@@ -0,0 +1,31 @@
+= render 'menu'
+
+- content_for :title do
+  Subscribers
+
+%table.table.table-hover
+  %tr
+    %th Confirmed
+    %th Name
+    %th Email
+    %th Lang
+    %th Created
+    %th
+    %th
+
+  - @subscribers.each do |subscriber|
+    %tr
+      %td
+        - if subscriber.confirmed
+          = ico('ok')
+      %td= subscriber.send Helpdesk.display_user.to_sym
+      %td= subscriber.email
+
+      %td= subscriber.lang
+      %td= I18n::l(subscriber.created_at, :format=>:short)
+      / %td= link_to 'Show', admin_subscriber_path(subscriber)
+      %td= link_to 'Edit', edit_admin_subscriber_path(subscriber)
+      %td= link_to 'Destroy', admin_subscriber_path(subscriber), method: :delete, data: { confirm: 'Are you sure?' }
+= paginate @subscribers
+%br
+

data/app/views/helpdesk/admin/subscribers/new.html.haml

@@ -0,0 +1,7 @@
+- content_for :title do
+  New subscriber
+
+= render 'form'
+
+\|
+= link_to 'Back', admin_subscribers_path