aws-sdk-connect 1.204.0 → 1.206.0

data/lib/aws-sdk-connect/types.rb

@@ -2046,6 +2046,61 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Information about the overall participant interactions at the contact
+    # level.
+    #
+    # @!attribute [rw] multi_party
+    #   A boolean flag indicating whether multiparty chat or supervisor
+    #   barge were enabled on this contact.
+    #   @return [Boolean]
+    #
+    # @!attribute [rw] total_messages
+    #   The number of chat messages on the contact.
+    #   @return [Integer]
+    #
+    # @!attribute [rw] total_bot_messages
+    #   The total number of bot and automated messages on a chat contact.
+    #   @return [Integer]
+    #
+    # @!attribute [rw] total_bot_message_length_in_chars
+    #   The total number of characters from bot and automated messages on a
+    #   chat contact.
+    #   @return [Integer]
+    #
+    # @!attribute [rw] conversation_close_time_in_millis
+    #   The time it took for a contact to end after the last customer
+    #   message.
+    #   @return [Integer]
+    #
+    # @!attribute [rw] conversation_turn_count
+    #   The number of conversation turns in a chat contact, which represents
+    #   the back-and-forth exchanges between customer and other
+    #   participants.
+    #   @return [Integer]
+    #
+    # @!attribute [rw] agent_first_response_timestamp
+    #   The agent first response timestamp for a chat contact.
+    #   @return [Time]
+    #
+    # @!attribute [rw] agent_first_response_time_in_millis
+    #   The time for an agent to respond after obtaining a chat contact.
+    #   @return [Integer]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ChatContactMetrics AWS API Documentation
+    #
+    class ChatContactMetrics < Struct.new(
+      :multi_party,
+      :total_messages,
+      :total_bot_messages,
+      :total_bot_message_length_in_chars,
+      :conversation_close_time_in_millis,
+      :conversation_turn_count,
+      :agent_first_response_timestamp,
+      :agent_first_response_time_in_millis)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Chat integration event containing payload to perform different chat
     # actions such as:
     #
@@ -2136,6 +2191,32 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Information about how agent, bot, and customer interact in a chat
+    # contact.
+    #
+    # @!attribute [rw] chat_contact_metrics
+    #   Information about the overall participant interactions at the
+    #   contact level.
+    #   @return [Types::ChatContactMetrics]
+    #
+    # @!attribute [rw] agent_metrics
+    #   Information about agent interactions in a contact.
+    #   @return [Types::ParticipantMetrics]
+    #
+    # @!attribute [rw] customer_metrics
+    #   Information about customer interactions in a contact.
+    #   @return [Types::ParticipantMetrics]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ChatMetrics AWS API Documentation
+    #
+    class ChatMetrics < Struct.new(
+      :chat_contact_metrics,
+      :agent_metrics,
+      :customer_metrics)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Configuration information for the chat participant role.
     #
     # @!attribute [rw] participant_timer_config_list
@@ -2667,6 +2748,11 @@ module Aws::Connect
     #   connection.
     #   @return [Types::QualityMetrics]
     #
+    # @!attribute [rw] chat_metrics
+    #   Information about how agent, bot, and customer interact in a chat
+    #   contact.
+    #   @return [Types::ChatMetrics]
+    #
     # @!attribute [rw] disconnect_details
     #   Information about the call disconnect experience.
     #   @return [Types::DisconnectDetails]
@@ -2744,6 +2830,7 @@ module Aws::Connect
       :answering_machine_detection_status,
       :customer_voice_activity,
       :quality_metrics,
+      :chat_metrics,
       :disconnect_details,
       :additional_email_recipients,
       :segment_attributes,
@@ -3923,29 +4010,31 @@ module Aws::Connect
     # @!attribute [rw] references
     #   A formatted URL that is shown to an agent in the Contact Control
     #   Panel (CCP). Tasks can have the following reference types at the
-    #   time of creation: URL \| NUMBER \| STRING \| DATE \| EMAIL \|
-    #   ATTACHMENT.
+    #   time of creation: `URL` \| `NUMBER` \| `STRING` \| `DATE` \| `EMAIL`
+    #   \| `ATTACHMENT`.
     #   @return [Hash<String,Types::Reference>]
     #
     # @!attribute [rw] channel
-    #   The channel for the contact
+    #   The channel for the contact.
     #
-    #   CreateContact only supports the EMAIL and VOICE channels. The
-    #   following information that states other channels are supported is
-    #   incorrect. We are working to update this topic.
+    #   The CHAT channel is not supported. The following information is
+    #   incorrect. We're working to correct it.
     #   @return [String]
     #
     # @!attribute [rw] initiation_method
     #   Indicates how the contact was initiated.
     #
-    #   CreateContact only supports the following initiation methods:
+    #   CreateContact only supports the following initiation methods. Valid
+    #   values by channel are:
     #
-    #    * For EMAIL: OUTBOUND, AGENT\_REPLY, and FLOW.
+    #    * For VOICE: `TRANSFER` and the subtype `connect:ExternalAudio`
     #
-    #   * For VOICE: TRANSFER and the subtype connect:ExternalAudio.
+    #   * For EMAIL: `OUTBOUND` \| `AGENT_REPLY` \| `FLOW`
     #
-    #    The following information that states other initiation methods are
-    #   supported is incorrect. We are working to update this topic.
+    #   * For TASK: `API`
+    #
+    #    The other channels listed below are incorrect. We're working to
+    #   correct this information.
     #   @return [String]
     #
     # @!attribute [rw] expiry_duration_in_minutes
@@ -3954,10 +4043,14 @@ module Aws::Connect
     #
     # @!attribute [rw] user_info
     #   User details for the contact
+    #
+    #   UserInfo is required when creating an EMAIL contact with `OUTBOUND`
+    #   and `AGENT_REPLY` contact initiation methods.
     #   @return [Types::UserInfo]
     #
     # @!attribute [rw] initiate_as
-    #   Initial state of the contact when it's created
+    #   Initial state of the contact when it's created. Only TASK channel
+    #   contacts can be initiated with `COMPLETED` state.
     #   @return [String]
     #
     # @!attribute [rw] name
@@ -4052,8 +4145,7 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] email_address
-    #   The email address with the instance, in
-    #   \[^\\s@\]+@\[^\\s@\]+\\.\[^\\s@\]+ format.
+    #   The email address, including the domain.
     #   @return [String]
     #
     # @!attribute [rw] display_name
@@ -7017,8 +7109,7 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] email_address
-    #   The email address with the instance, in
-    #   \[^\\s@\]+@\[^\\s@\]+\\.\[^\\s@\]+ format.
+    #   The email address, including the domain.
     #   @return [String]
     #
     # @!attribute [rw] display_name
@@ -8373,11 +8464,10 @@ module Aws::Connect
       include Aws::Structure
     end
 
-    # Contains information about a source or destination email address
+    # Contains information about a source or destination email address.
     #
     # @!attribute [rw] email_address
-    #   The email address with the instance, in
-    #   \[^\\s@\]+@\[^\\s@\]+\\.\[^\\s@\]+ format.
+    #   The email address, including the domain.
     #   @return [String]
     #
     # @!attribute [rw] display_name
@@ -8404,8 +8494,7 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] email_address
-    #   The email address with the instance, in
-    #   \[^\\s@\]+@\[^\\s@\]+\\.\[^\\s@\]+ format.
+    #   The email address, including the domain.
     #   @return [String]
     #
     # @!attribute [rw] description
@@ -10751,8 +10840,9 @@ module Aws::Connect
     #     `AGENT_HIERARCHY_LEVEL_FIVE` \|
     #     `ANSWERING_MACHINE_DETECTION_STATUS` \| ` BOT_ID` \| `BOT_ALIAS`
     #     \| `BOT_VERSION` \| `BOT_LOCALE` \| `BOT_INTENT_NAME` \|
-    #     `CAMPAIGN` \| `CAMPAIGN_DELIVERY_EVENT_TYPE` \|`CASE_TEMPLATE_ARN`
-    #     \| `CASE_STATUS` \| `CHANNEL` \|
+    #     `CAMPAIGN` \| `CAMPAIGN_DELIVERY_EVENT_TYPE` \|
+    #     `CAMPAIGN_EXCLUDED_EVENT_TYPE ` \| `CASE_TEMPLATE_ARN` \|
+    #     `CASE_STATUS` \| `CHANNEL` \|
     #     `contact/segmentAttributes/connect:Subtype` \| `DISCONNECT_REASON`
     #     \| `EVALUATION_FORM` \| `EVALUATION_SECTION` \|
     #     `EVALUATION_QUESTION` \| `EVALUATION_SOURCE` \| `FEATURE` \|
@@ -10816,7 +10906,8 @@ module Aws::Connect
     #   `AGENT_HIERARCHY_LEVEL_FOUR` \| `AGENT_HIERARCHY_LEVEL_FIVE` \|
     #   `ANSWERING_MACHINE_DETECTION_STATUS` \| `BOT_ID` \| `BOT_ALIAS` \|
     #   `BOT_VERSION` \| `BOT_LOCALE` \| `BOT_INTENT_NAME` \| `CAMPAIGN` \|
-    #   `CAMPAIGN_DELIVERY_EVENT_TYPE` \| `CASE_TEMPLATE_ARN` \|
+    #   `CAMPAIGN_DELIVERY_EVENT_TYPE` \| `CAMPAIGN_EXCLUDED_EVENT_TYPE` \|
+    #   `CAMPAIGN_EXECUTION_TIMESTAMP` \| `CASE_TEMPLATE_ARN` \|
     #   `CASE_STATUS` \| `CHANNEL` \|
     #   `contact/segmentAttributes/connect:Subtype` \| `DISCONNECT_REASON`
     #   \| `EVALUATION_FORM` \| `EVALUATION_SECTION` \|
@@ -11381,6 +11472,19 @@ module Aws::Connect
     #
     #     UI name: [Campaign interactions][47]
     #
+    #   CAMPAIGN\_PROGRESS\_RATE
+    #
+    #   : This metric is only available for outbound campaigns initiated
+    #     using a customer segment. It is not available for event triggered
+    #     campaigns.
+    #
+    #     Unit: Percent
+    #
+    #     Valid groupings and filters: Campaign, Campaign Execution
+    #     Timestamp
+    #
+    #     UI name: [Campaign progress rate][48]
+    #
     #   CAMPAIGN\_SEND\_ATTEMPTS
     #
     #   : This metric is available only for outbound campaigns.
@@ -11390,7 +11494,20 @@ module Aws::Connect
     #     Valid groupings and filters: Campaign, Channel,
     #     contact/segmentAttributes/connect:Subtype
     #
-    #     UI name: [Campaign send attempts][48]
+    #     UI name: [Campaign send attempts][49]
+    #
+    #   CAMPAIGN\_SEND\_EXCLUSIONS
+    #
+    #   : This metric is available only for outbound campaigns.
+    #
+    #     Valid metric filter key: CAMPAIGN\_EXCLUDED\_EVENT\_TYPE
+    #
+    #     Unit: Count
+    #
+    #     Valid groupings and filters: Campaign, Campaign Excluded Event
+    #     Type, Campaign Execution Timestamp
+    #
+    #     UI name: [Campaign send exclusions][50]
     #
     #   CASES\_CREATED
     #
@@ -11400,7 +11517,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases created][49]
+    #     UI name: [Cases created][51]
     #
     #   CONTACTS\_CREATED
     #
@@ -11411,7 +11528,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Contacts created][50]
+    #     UI name: [Contacts created][52]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -11428,7 +11545,7 @@ module Aws::Connect
     #     contact/segmentAttributes/connect:Subtype, RoutingStepExpression,
     #     Q in Connect
     #
-    #     UI name: [API contacts handled][51]
+    #     UI name: [API contacts handled][53]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -11443,7 +11560,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Agent, Agent
     #     Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Contacts handled (connected to agent timestamp)][52]
+    #     UI name: [Contacts handled (connected to agent timestamp)][54]
     #
     #   CONTACTS\_HOLD\_ABANDONS
     #
@@ -11453,7 +11570,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Contacts hold disconnect][53]
+    #     UI name: [Contacts hold disconnect][55]
     #
     #   CONTACTS\_ON\_HOLD\_AGENT\_DISCONNECT
     #
@@ -11462,7 +11579,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts hold agent disconnect][54]
+    #     UI name: [Contacts hold agent disconnect][56]
     #
     #   CONTACTS\_ON\_HOLD\_CUSTOMER\_DISCONNECT
     #
@@ -11471,7 +11588,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts hold customer disconnect][55]
+    #     UI name: [Contacts hold customer disconnect][57]
     #
     #   CONTACTS\_PUT\_ON\_HOLD
     #
@@ -11480,7 +11597,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts put on hold][56]
+    #     UI name: [Contacts put on hold][58]
     #
     #   CONTACTS\_TRANSFERRED\_OUT\_EXTERNAL
     #
@@ -11489,7 +11606,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts transferred out external][57]
+    #     UI name: [Contacts transferred out external][59]
     #
     #   CONTACTS\_TRANSFERRED\_OUT\_INTERNAL
     #
@@ -11498,7 +11615,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts transferred out internal][58]
+    #     UI name: [Contacts transferred out internal][60]
     #
     #   CONTACTS\_QUEUED
     #
@@ -11508,7 +11625,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Contacts queued][59]
+    #     UI name: [Contacts queued][61]
     #
     #   CONTACTS\_QUEUED\_BY\_ENQUEUE
     #
@@ -11517,7 +11634,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Agent, Agent
     #     Hierarchy, contact/segmentAttributes/connect:Subtype
     #
-    #     UI name: [Contacts queued (enqueue timestamp)][60]
+    #     UI name: [Contacts queued (enqueue timestamp)][62]
     #
     #   CONTACTS\_REMOVED\_FROM\_QUEUE\_IN\_X
     #
@@ -11530,7 +11647,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts removed from queue in X seconds][61]
+    #     UI name: [Contacts removed from queue in X seconds][63]
     #
     #   CONTACTS\_RESOLVED\_IN\_X
     #
@@ -11543,7 +11660,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts resolved in X][62]
+    #     UI name: [Contacts resolved in X][64]
     #
     #   CONTACTS\_TRANSFERRED\_OUT
     #
@@ -11553,7 +11670,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, Feature,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Contacts transferred out][63]
+    #     UI name: [Contacts transferred out][65]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -11567,7 +11684,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Contacts transferred out by agent][64]
+    #     UI name: [Contacts transferred out by agent][66]
     #
     #   CONTACTS\_TRANSFERRED\_OUT\_FROM\_QUEUE
     #
@@ -11577,7 +11694,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Contacts transferred out queue][65]
+    #     UI name: [Contacts transferred out queue][67]
     #
     #   CURRENT\_CASES
     #
@@ -11587,7 +11704,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Current cases][66]
+    #     UI name: [Current cases][68]
     #
     #   DELIVERY\_ATTEMPTS
     #
@@ -11603,7 +11720,7 @@ module Aws::Connect
     #     contact/segmentAttributes/connect:Subtype, Disconnect Reason,
     #     Queue, Routing Profile
     #
-    #     UI name: [Delivery attempts][67]
+    #     UI name: [Delivery attempts][69]
     #
     #     <note markdown="1"> Campaign Delivery EventType filter and grouping are only available
     #     for SMS and Email campaign delivery modes. Agent, Queue, Routing
@@ -11629,7 +11746,7 @@ module Aws::Connect
     #     contact/segmentAttributes/connect:Subtype, Disconnect Reason,
     #     Queue, Routing Profile
     #
-    #     UI name: [Delivery attempt disposition rate][68]
+    #     UI name: [Delivery attempt disposition rate][70]
     #
     #     <note markdown="1"> Campaign Delivery Event Type filter and grouping are only
     #     available for SMS and Email campaign delivery modes. Agent, Queue,
@@ -11647,7 +11764,7 @@ module Aws::Connect
     #     Evaluation Form ID, Evaluation Source, Form Version, Queue,
     #     Routing Profile
     #
-    #     UI name: [Evaluations performed][69]
+    #     UI name: [Evaluations performed][71]
     #
     #   FLOWS\_OUTCOME
     #
@@ -11659,7 +11776,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows outcome][70]
+    #     UI name: [Flows outcome][72]
     #
     #   FLOWS\_STARTED
     #
@@ -11670,7 +11787,7 @@ module Aws::Connect
     #     resource ID, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows started][71]
+    #     UI name: [Flows started][73]
     #
     #   HUMAN\_ANSWERED\_CALLS
     #
@@ -11682,7 +11799,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Agent, Campaign
     #
-    #     UI name: [Human answered][72]
+    #     UI name: [Human answered][74]
     #
     #   MAX\_FLOW\_TIME
     #
@@ -11694,7 +11811,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Maximum flow time][73]
+    #     UI name: [Maximum flow time][75]
     #
     #   MAX\_QUEUED\_TIME
     #
@@ -11704,7 +11821,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Maximum queued time][74]
+    #     UI name: [Maximum queued time][76]
     #
     #   MIN\_FLOW\_TIME
     #
@@ -11716,7 +11833,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Minimum flow time][75]
+    #     UI name: [Minimum flow time][77]
     #
     #   PERCENT\_AUTOMATIC\_FAILS
     #
@@ -11726,7 +11843,7 @@ module Aws::Connect
     #     Evaluation Form ID, Evaluation Source, Form Version, Queue,
     #     Routing Profile
     #
-    #     UI name: [Automatic fails percent][76]
+    #     UI name: [Automatic fails percent][78]
     #
     #   PERCENT\_BOT\_CONVERSATIONS\_OUTCOME
     #
@@ -11739,7 +11856,7 @@ module Aws::Connect
     #     Initiation method, Invoking resource type, Parent flows resource
     #     ID
     #
-    #     UI name: [Percent bot conversations outcome][77]
+    #     UI name: [Percent bot conversations outcome][79]
     #
     #   PERCENT\_BOT\_INTENTS\_OUTCOME
     #
@@ -11752,7 +11869,7 @@ module Aws::Connect
     #     published timestamp, Initiation method, Invoking resource type,
     #     Parent flows resource ID
     #
-    #     UI name: [Percent bot intents outcome][78]
+    #     UI name: [Percent bot intents outcome][80]
     #
     #   PERCENT\_CASES\_FIRST\_CONTACT\_RESOLVED
     #
@@ -11762,7 +11879,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases resolved on first contact][79]
+    #     UI name: [Cases resolved on first contact][81]
     #
     #   PERCENT\_CONTACTS\_STEP\_EXPIRED
     #
@@ -11794,7 +11911,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows outcome percentage][80].
+    #     UI name: [Flows outcome percentage][82].
     #
     #     <note markdown="1"> The `FLOWS_OUTCOME_TYPE` is not a valid grouping.
     #
@@ -11811,7 +11928,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Non-talk time percent][81]
+    #     UI name: [Non-talk time percent][83]
     #
     #   PERCENT\_TALK\_TIME
     #
@@ -11824,7 +11941,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Talk time percent][82]
+    #     UI name: [Talk time percent][84]
     #
     #   PERCENT\_TALK\_TIME\_AGENT
     #
@@ -11837,7 +11954,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Agent talk time percent][83]
+    #     UI name: [Agent talk time percent][85]
     #
     #   PERCENT\_TALK\_TIME\_CUSTOMER
     #
@@ -11850,7 +11967,49 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Customer talk time percent][84]
+    #     UI name: [Customer talk time percent][86]
+    #
+    #   RECIPIENTS\_ATTEMPTED
+    #
+    #   : This metric is only available for outbound campaigns initiated
+    #     using a customer segment. It is not available for event triggered
+    #     campaigns.
+    #
+    #     Unit: Count
+    #
+    #     Valid groupings and filters: Campaign, Campaign Execution
+    #     Timestamp
+    #
+    #     UI name: [Recipients attempted][87]
+    #
+    #   RECIPIENTS\_INTERACTED
+    #
+    #   : This metric is only available for outbound campaigns initiated
+    #     using a customer segment. It is not available for event triggered
+    #     campaigns.
+    #
+    #     Valid metric filter key: CAMPAIGN\_INTERACTION\_EVENT\_TYPE
+    #
+    #     Unit: Count
+    #
+    #     Valid groupings and filters: Campaign, Channel,
+    #     contact/segmentAttributes/connect:Subtype, Campaign Execution
+    #     Timestamp
+    #
+    #     UI name: [Recipients interacted][88]
+    #
+    #   RECIPIENTS\_TARGETED
+    #
+    #   : This metric is only available for outbound campaigns initiated
+    #     using a customer segment. It is not available for event triggered
+    #     campaigns.
+    #
+    #     Unit: Count
+    #
+    #     Valid groupings and filters: Campaign, Campaign Execution
+    #     Timestamp
+    #
+    #     UI name: [Recipients targeted][89]
     #
     #   REOPENED\_CASE\_ACTIONS
     #
@@ -11860,7 +12019,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases reopened][85]
+    #     UI name: [Cases reopened][90]
     #
     #   RESOLVED\_CASE\_ACTIONS
     #
@@ -11870,7 +12029,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases resolved][86]
+    #     UI name: [Cases resolved][91]
     #
     #   SERVICE\_LEVEL
     #
@@ -11885,7 +12044,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Service level X][87]
+    #     UI name: [Service level X][92]
     #
     #   STEP\_CONTACTS\_QUEUED
     #
@@ -11916,7 +12075,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy
     #
-    #     UI name: [Agent API connecting time][88]
+    #     UI name: [Agent API connecting time][93]
     #
     #     <note markdown="1"> The `Negate` key in metric-level filters is not applicable for
     #     this metric.
@@ -11938,7 +12097,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     RoutingStepExpression, Q in Connect
     #
-    #     UI name: [Contact abandoned][89]
+    #     UI name: [Contact abandoned][94]
     #
     #   SUM\_CONTACTS\_ABANDONED\_IN\_X
     #
@@ -11951,7 +12110,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts abandoned in X seconds][90]
+    #     UI name: [Contacts abandoned in X seconds][95]
     #
     #   SUM\_CONTACTS\_ANSWERED\_IN\_X
     #
@@ -11964,7 +12123,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts answered in X seconds][91]
+    #     UI name: [Contacts answered in X seconds][96]
     #
     #   SUM\_CONTACT\_FLOW\_TIME
     #
@@ -11973,7 +12132,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contact flow time][92]
+    #     UI name: [Contact flow time][97]
     #
     #   SUM\_CONTACT\_TIME\_AGENT
     #
@@ -11982,7 +12141,7 @@ module Aws::Connect
     #     Valid groupings and filters: Routing Profile, Agent, Agent
     #     Hierarchy
     #
-    #     UI name: [Agent on contact time][93]
+    #     UI name: [Agent on contact time][98]
     #
     #   SUM\_CONTACTS\_DISCONNECTED
     #
@@ -11994,7 +12153,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Contact disconnected][94]
+    #     UI name: [Contact disconnected][99]
     #
     #   SUM\_ERROR\_STATUS\_TIME\_AGENT
     #
@@ -12003,7 +12162,7 @@ module Aws::Connect
     #     Valid groupings and filters: Routing Profile, Agent, Agent
     #     Hierarchy
     #
-    #     UI name: [Error status time][95]
+    #     UI name: [Error status time][100]
     #
     #   SUM\_HANDLE\_TIME
     #
@@ -12012,7 +12171,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contact handle time][96]
+    #     UI name: [Contact handle time][101]
     #
     #   SUM\_HOLD\_TIME
     #
@@ -12021,7 +12180,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Customer hold time][97]
+    #     UI name: [Customer hold time][102]
     #
     #   SUM\_IDLE\_TIME\_AGENT
     #
@@ -12030,7 +12189,7 @@ module Aws::Connect
     #     Valid groupings and filters: Routing Profile, Agent, Agent
     #     Hierarchy
     #
-    #     UI name: [Agent idle time][98]
+    #     UI name: [Agent idle time][103]
     #
     #   SUM\_INTERACTION\_AND\_HOLD\_TIME
     #
@@ -12039,7 +12198,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Agent interaction and hold time][99]
+    #     UI name: [Agent interaction and hold time][104]
     #
     #   SUM\_INTERACTION\_TIME
     #
@@ -12048,7 +12207,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy
     #
-    #     UI name: [Agent interaction time][100]
+    #     UI name: [Agent interaction time][105]
     #
     #   SUM\_NON\_PRODUCTIVE\_TIME\_AGENT
     #
@@ -12057,7 +12216,7 @@ module Aws::Connect
     #     Valid groupings and filters: Routing Profile, Agent, Agent
     #     Hierarchy
     #
-    #     UI name: [Agent non-productive time][101]
+    #     UI name: [Agent non-productive time][106]
     #
     #   SUM\_ONLINE\_TIME\_AGENT
     #
@@ -12066,7 +12225,7 @@ module Aws::Connect
     #     Valid groupings and filters: Routing Profile, Agent, Agent
     #     Hierarchy
     #
-    #     UI name: [Online time][102]
+    #     UI name: [Online time][107]
     #
     #   SUM\_RETRY\_CALLBACK\_ATTEMPTS
     #
@@ -12075,7 +12234,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Callback attempts][103]
+    #     UI name: [Callback attempts][108]
     #
     #
     #
@@ -12126,62 +12285,67 @@ module Aws::Connect
     #   [45]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-contacts-abandoned-after-x
     #   [46]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-contacts-abandoned-after-x-rate
     #   [47]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-interactions
-    #   [48]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-send-attempts
-    #   [49]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-created
-    #   [50]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-created
-    #   [51]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#api-contacts-handled
-    #   [52]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled-by-connected-to-agent-timestamp
-    #   [53]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-disconnect
-    #   [54]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-agent-disconnect
-    #   [55]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-customer-disconnect
-    #   [56]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-put-on-hold
-    #   [57]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-external
-    #   [58]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-internal
-    #   [59]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued
-    #   [60]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued-by-enqueue
-    #   [61]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-removed-from-queue
-    #   [62]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-resolved
-    #   [63]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out
-    #   [64]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-by-agent
-    #   [65]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-queue
-    #   [66]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#current-cases
-    #   [67]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempts
-    #   [68]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempt-disposition-rate
-    #   [69]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#evaluations-performed
-    #   [70]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome
-    #   [71]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-started
-    #   [72]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#human-answered
-    #   [73]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-flow-time
-    #   [74]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-queued-time
-    #   [75]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#minimum-flow-time
-    #   [76]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#automatic-fails-percent
-    #   [77]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-conversations-outcome
-    #   [78]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-intents-outcome
-    #   [79]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved-on-first-contact
-    #   [80]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome-percentage
-    #   [81]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#non-talk-time-percent
-    #   [82]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#talk-time-percent
-    #   [83]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-talk-time-percent
-    #   [84]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-talk-time-percent
-    #   [85]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-reopened
-    #   [86]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved
-    #   [87]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#service-level
-    #   [88]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-api-connecting-time
-    #   [89]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned
-    #   [90]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned-in-x-seconds
-    #   [91]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-answered-in-x-seconds
-    #   [92]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-flow-time
-    #   [93]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-on-contact-time
-    #   [94]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-disconnected
-    #   [95]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#error-status-time
-    #   [96]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-handle-time
-    #   [97]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-hold-time
-    #   [98]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-idle-time
-    #   [99]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-and-hold-time
-    #   [100]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-time
-    #   [101]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-productive-time
-    #   [102]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#online-time
-    #   [103]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#callback-attempts
+    #   [48]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-progress-rate
+    #   [49]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-send-attempts
+    #   [50]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-send-exclusions
+    #   [51]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-created
+    #   [52]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-created
+    #   [53]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#api-contacts-handled
+    #   [54]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled-by-connected-to-agent-timestamp
+    #   [55]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-disconnect
+    #   [56]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-agent-disconnect
+    #   [57]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-customer-disconnect
+    #   [58]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-put-on-hold
+    #   [59]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-external
+    #   [60]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-internal
+    #   [61]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued
+    #   [62]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued-by-enqueue
+    #   [63]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-removed-from-queue
+    #   [64]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-resolved
+    #   [65]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out
+    #   [66]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-by-agent
+    #   [67]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-queue
+    #   [68]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#current-cases
+    #   [69]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempts
+    #   [70]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempt-disposition-rate
+    #   [71]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#evaluations-performed
+    #   [72]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome
+    #   [73]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-started
+    #   [74]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#human-answered
+    #   [75]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-flow-time
+    #   [76]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-queued-time
+    #   [77]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#minimum-flow-time
+    #   [78]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#automatic-fails-percent
+    #   [79]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-conversations-outcome
+    #   [80]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-intents-outcome
+    #   [81]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved-on-first-contact
+    #   [82]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome-percentage
+    #   [83]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#non-talk-time-percent
+    #   [84]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#talk-time-percent
+    #   [85]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-talk-time-percent
+    #   [86]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-talk-time-percent
+    #   [87]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-attempted
+    #   [88]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-interacted
+    #   [89]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-targeted
+    #   [90]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-reopened
+    #   [91]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved
+    #   [92]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#service-level
+    #   [93]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-api-connecting-time
+    #   [94]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned
+    #   [95]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned-in-x-seconds
+    #   [96]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-answered-in-x-seconds
+    #   [97]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-flow-time
+    #   [98]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-on-contact-time
+    #   [99]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-disconnected
+    #   [100]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#error-status-time
+    #   [101]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-handle-time
+    #   [102]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-hold-time
+    #   [103]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-idle-time
+    #   [104]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-and-hold-time
+    #   [105]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-time
+    #   [106]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-productive-time
+    #   [107]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#online-time
+    #   [108]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#callback-attempts
     #   @return [Array<Types::MetricV2>]
     #
     # @!attribute [rw] next_token
@@ -13250,14 +13414,33 @@ module Aws::Connect
       include Aws::Structure
     end
 
-    # The additional TO CC recipients information of inbound email.
+    # Information about the additional TO and CC recipients of an inbound
+    # email contact.
+    #
+    # <note markdown="1"> You can include up to 50 email addresses in total, distributed across
+    # [DestinationEmailAddress][1], `ToAddresses`, and `CcAddresses`. This
+    # total must include one required `DestinationEmailAddress`. You can
+    # then specify up to 49 addresses allocated across `ToAddresses` and
+    # `CcAddresses` as needed.
+    #
+    #  </note>
+    #
+    #
+    #
+    # [1]: https://docs.aws.amazon.com/connect/latest/APIReference/API_StartEmailContact.html#API_StartEmailContact_RequestBody
     #
     # @!attribute [rw] to_addresses
-    #   The additional recipients information present in to list.
+    #   The **additional** recipients information present in to list. You
+    #   must have 1 required recipient (`DestinationEmailAddress`). You can
+    #   then specify up to 49 additional recipients (across `ToAddresses`
+    #   and `CcAddresses`), for a total of 50 recipients.
     #   @return [Array<Types::EmailAddressInfo>]
     #
     # @!attribute [rw] cc_addresses
-    #   The additional recipients information present in cc list.
+    #   The **additional** recipients information present in cc list. You
+    #   must have 1 required recipient (`DestinationEmailAddress`). You can
+    #   then specify up to 49 additional recipients (across `ToAddresses`
+    #   and `CcAddresses`), for a total of 50 recipients.
     #   @return [Array<Types::EmailAddressInfo>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/InboundAdditionalRecipients AWS API Documentation
@@ -17091,10 +17274,17 @@ module Aws::Connect
       include Aws::Structure
     end
 
-    # The additional recipients information of outbound email.
+    # Information about the additional recipients of outbound email.
     #
     # @!attribute [rw] cc_email_addresses
-    #   The additional CC email address recipients information.
+    #   Information about the **additional** CC email address recipients.
+    #   Email recipients are limited to 50 total addresses: 1 required
+    #   recipient in the [DestinationEmailAddress][1] field and up to 49
+    #   recipients in the 'CcEmailAddresses' field.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/APIReference/API_SendOutboundEmail.html#API_SendOutboundEmail_RequestBody
     #   @return [Array<Types::EmailAddressInfo>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/OutboundAdditionalRecipients AWS API Documentation
@@ -17143,7 +17333,7 @@ module Aws::Connect
       include Aws::Structure
     end
 
-    # The outbound email address Id.
+    # The outbound email address ID.
     #
     # @!attribute [rw] outbound_email_address_id
     #   The identifier of the email address.
@@ -17301,6 +17491,62 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Information about a participant's interactions in a contact.
+    #
+    # @!attribute [rw] participant_id
+    #   The Participant's ID.
+    #   @return [String]
+    #
+    # @!attribute [rw] participant_type
+    #   Information about the conversation participant. Following are the
+    #   participant types: \[Agent, Customer, Supervisor\].
+    #   @return [String]
+    #
+    # @!attribute [rw] conversation_abandon
+    #   A boolean flag indicating whether the chat conversation was
+    #   abandoned by a Participant.
+    #   @return [Boolean]
+    #
+    # @!attribute [rw] messages_sent
+    #   Number of chat messages sent by Participant.
+    #   @return [Integer]
+    #
+    # @!attribute [rw] num_responses
+    #   Number of chat messages sent by Participant.
+    #   @return [Integer]
+    #
+    # @!attribute [rw] message_length_in_chars
+    #   Number of chat characters sent by Participant.
+    #   @return [Integer]
+    #
+    # @!attribute [rw] total_response_time_in_millis
+    #   Total chat response time by Participant.
+    #   @return [Integer]
+    #
+    # @!attribute [rw] max_response_time_in_millis
+    #   Maximum chat response time by Participant.
+    #   @return [Integer]
+    #
+    # @!attribute [rw] last_message_timestamp
+    #   Timestamp of last chat message by Participant.
+    #   @return [Time]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ParticipantMetrics AWS API Documentation
+    #
+    class ParticipantMetrics < Struct.new(
+      :participant_id,
+      :participant_type,
+      :conversation_abandon,
+      :messages_sent,
+      :num_responses,
+      :message_length_in_chars,
+      :total_response_time_in_millis,
+      :max_response_time_in_millis,
+      :last_message_timestamp)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Configuration information for the timer. After the timer configuration
     # is set, it persists for the duration of the chat. It persists across
     # new contacts in the chain, for example, transfer contacts.
@@ -22095,9 +22341,7 @@ module Aws::Connect
     #   @return [Types::ParticipantDetails]
     #
     # @!attribute [rw] initial_message
-    #   The initial message to be sent to the newly created chat. If you
-    #   have a Lex bot in your flow, the initial message is not delivered to
-    #   the Lex bot.
+    #   The initial message to be sent to the newly created chat.
     #   @return [Types::ChatMessage]
     #
     # @!attribute [rw] client_token
@@ -22408,7 +22652,7 @@ module Aws::Connect
     #   @return [Types::EmailAddressInfo]
     #
     # @!attribute [rw] destination_email_address
-    #   The email address associated with the instance.
+    #   The email address associated with the Amazon Connect instance.
     #   @return [String]
     #
     # @!attribute [rw] description
@@ -22684,7 +22928,7 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] from_email_address
-    #   The email address associated with the instance.
+    #   The email address associated with the Amazon Connect instance.
     #   @return [Types::EmailAddressInfo]
     #
     # @!attribute [rw] destination_email_address
@@ -22692,7 +22936,7 @@ module Aws::Connect
     #   @return [Types::EmailAddressInfo]
     #
     # @!attribute [rw] additional_recipients
-    #   The addtional recipients address of email in CC.
+    #   The additional recipients address of email in CC.
     #   @return [Types::OutboundAdditionalRecipients]
     #
     # @!attribute [rw] email_message