aws-sdk-connect 1.204.0 → 1.206.0

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (10) hide show
  1. checksums.yaml +4 -4
  2. data/CHANGELOG.md +10 -0
  3. data/VERSION +1 -1
  4. data/lib/aws-sdk-connect/client.rb +279 -141
  5. data/lib/aws-sdk-connect/client_api.rb +33 -0
  6. data/lib/aws-sdk-connect/types.rb +392 -148
  7. data/lib/aws-sdk-connect.rb +1 -1
  8. data/sig/client.rbs +1 -1
  9. data/sig/types.rbs +34 -1
  10. metadata +1 -1
data/lib/aws-sdk-connect/client.rb CHANGED
@@ -1769,12 +1769,26 @@ module Aws::Connect
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  req.send_request(options)
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  end
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- # Only the EMAIL and VOICE channels are supported. The supported
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- # initiation methods for EMAIL are: OUTBOUND, AGENT\_REPLY, and FLOW.
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- # For VOICE the supported initiation methods are TRANSFER and the
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- # subtype connect:ExternalAudio.
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+ # Only the VOICE, EMAIL, and TASK channels are supported.
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  #
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- # Creates a new EMAIL or VOICE contact.
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+ # * For VOICE: The supported initiation method is `TRANSFER`. The
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+ # contacts created with this initiation method have a subtype
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+ # `connect:ExternalAudio`.
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+ #
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+ # * For EMAIL: The supported initiation methods are `OUTBOUND`,
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+ # `AGENT_REPLY`, and `FLOW`.
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+ #
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+ # * For TASK: The supported initiation method is `API`. Contacts created
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+ # with this API have a sub-type of `connect:ExternalTask`.
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+ #
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+ # Creates a new VOICE, EMAIL, or TASK contact.
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+ #
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+ # After a contact is created, you can move it to the desired state by
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+ # using the `InitiateAs` parameter. While you can use API to create task
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+ # contacts that are in the `COMPLETED` state, you must contact Amazon
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+ # Web Services Support before using it for bulk import use cases. Bulk
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+ # import causes your requests to be throttled or fail if your
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+ # CreateContact limits aren't high enough.
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  #
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  # @option params [required, String] :instance_id
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  # The identifier of the Amazon Connect instance. You can [find the
@@ -1812,26 +1826,29 @@ module Aws::Connect
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  # @option params [Hash<String,Types::Reference>] :references
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  # A formatted URL that is shown to an agent in the Contact Control Panel
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  # (CCP). Tasks can have the following reference types at the time of
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- # creation: URL \| NUMBER \| STRING \| DATE \| EMAIL \| ATTACHMENT.
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+ # creation: `URL` \| `NUMBER` \| `STRING` \| `DATE` \| `EMAIL` \|
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+ # `ATTACHMENT`.
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  #
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  # @option params [required, String] :channel
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- # The channel for the contact
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+ # The channel for the contact.
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  #
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- # CreateContact only supports the EMAIL and VOICE channels. The
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- # following information that states other channels are supported is
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- # incorrect. We are working to update this topic.
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+ # The CHAT channel is not supported. The following information is
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+ # incorrect. We're working to correct it.
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  #
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  # @option params [required, String] :initiation_method
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  # Indicates how the contact was initiated.
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  #
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- # CreateContact only supports the following initiation methods:
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+ # CreateContact only supports the following initiation methods. Valid
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+ # values by channel are:
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  #
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- # * For EMAIL: OUTBOUND, AGENT\_REPLY, and FLOW.
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+ # * For VOICE: `TRANSFER` and the subtype `connect:ExternalAudio`
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  #
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- # * For VOICE: TRANSFER and the subtype connect:ExternalAudio.
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+ # * For EMAIL: `OUTBOUND` \| `AGENT_REPLY` \| `FLOW`
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  #
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- # The following information that states other initiation methods are
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- # supported is incorrect. We are working to update this topic.
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+ # * For TASK: `API`
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+ #
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+ # The other channels listed below are incorrect. We're working to
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+ # correct this information.
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  #
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  # @option params [Integer] :expiry_duration_in_minutes
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  # Number of minutes the contact will be active for before expiring
@@ -1839,8 +1856,12 @@ module Aws::Connect
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  # @option params [Types::UserInfo] :user_info
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  # User details for the contact
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  #
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+ # UserInfo is required when creating an EMAIL contact with `OUTBOUND`
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+ # and `AGENT_REPLY` contact initiation methods.
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+ #
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  # @option params [String] :initiate_as
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- # Initial state of the contact when it's created
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+ # Initial state of the contact when it's created. Only TASK channel
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+ # contacts can be initiated with `COMPLETED` state.
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  #
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  # @option params [String] :name
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  # The name of a the contact.
@@ -1904,7 +1925,7 @@ module Aws::Connect
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  # user_info: {
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  # user_id: "AgentResourceId",
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  # },
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- # initiate_as: "CONNECTED_TO_USER", # accepts CONNECTED_TO_USER
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+ # initiate_as: "CONNECTED_TO_USER", # accepts CONNECTED_TO_USER, COMPLETED
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  # name: "Name",
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  # description: "Description",
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  # segment_attributes: {
@@ -2169,8 +2190,7 @@ module Aws::Connect
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  # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
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  #
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  # @option params [required, String] :email_address
2172
- # The email address with the instance, in
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- # \[^\\s@\]+@\[^\\s@\]+\\.\[^\\s@\]+ format.
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+ # The email address, including the domain.
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  #
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  # @option params [String] :display_name
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  # The display name of email address
@@ -5486,6 +5506,32 @@ module Aws::Connect
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  # resp.contact.quality_metrics.customer.audio.quality_score #=> Float
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  # resp.contact.quality_metrics.customer.audio.potential_quality_issues #=> Array
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  # resp.contact.quality_metrics.customer.audio.potential_quality_issues[0] #=> String
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+ # resp.contact.chat_metrics.chat_contact_metrics.multi_party #=> Boolean
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+ # resp.contact.chat_metrics.chat_contact_metrics.total_messages #=> Integer
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+ # resp.contact.chat_metrics.chat_contact_metrics.total_bot_messages #=> Integer
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+ # resp.contact.chat_metrics.chat_contact_metrics.total_bot_message_length_in_chars #=> Integer
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+ # resp.contact.chat_metrics.chat_contact_metrics.conversation_close_time_in_millis #=> Integer
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+ # resp.contact.chat_metrics.chat_contact_metrics.conversation_turn_count #=> Integer
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+ # resp.contact.chat_metrics.chat_contact_metrics.agent_first_response_timestamp #=> Time
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+ # resp.contact.chat_metrics.chat_contact_metrics.agent_first_response_time_in_millis #=> Integer
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+ # resp.contact.chat_metrics.agent_metrics.participant_id #=> String
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+ # resp.contact.chat_metrics.agent_metrics.participant_type #=> String, one of "ALL", "MANAGER", "AGENT", "CUSTOMER", "THIRDPARTY"
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+ # resp.contact.chat_metrics.agent_metrics.conversation_abandon #=> Boolean
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+ # resp.contact.chat_metrics.agent_metrics.messages_sent #=> Integer
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+ # resp.contact.chat_metrics.agent_metrics.num_responses #=> Integer
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+ # resp.contact.chat_metrics.agent_metrics.message_length_in_chars #=> Integer
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+ # resp.contact.chat_metrics.agent_metrics.total_response_time_in_millis #=> Integer
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+ # resp.contact.chat_metrics.agent_metrics.max_response_time_in_millis #=> Integer
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+ # resp.contact.chat_metrics.agent_metrics.last_message_timestamp #=> Time
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+ # resp.contact.chat_metrics.customer_metrics.participant_id #=> String
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+ # resp.contact.chat_metrics.customer_metrics.participant_type #=> String, one of "ALL", "MANAGER", "AGENT", "CUSTOMER", "THIRDPARTY"
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+ # resp.contact.chat_metrics.customer_metrics.conversation_abandon #=> Boolean
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+ # resp.contact.chat_metrics.customer_metrics.messages_sent #=> Integer
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+ # resp.contact.chat_metrics.customer_metrics.num_responses #=> Integer
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+ # resp.contact.chat_metrics.customer_metrics.message_length_in_chars #=> Integer
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+ # resp.contact.chat_metrics.customer_metrics.total_response_time_in_millis #=> Integer
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+ # resp.contact.chat_metrics.customer_metrics.max_response_time_in_millis #=> Integer
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+ # resp.contact.chat_metrics.customer_metrics.last_message_timestamp #=> Time
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  # resp.contact.disconnect_details.potential_disconnect_issue #=> String
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  # resp.contact.additional_email_recipients.to_list #=> Array
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  # resp.contact.additional_email_recipients.to_list[0].address #=> String
@@ -6398,6 +6444,17 @@ module Aws::Connect
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  # Describes the specified routing profile.
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  #
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+ # <note markdown="1"> `DescribeRoutingProfile` does not populate AssociatedQueueIds in its
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+ # response. The example Response Syntax shown on this page is incorrect;
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+ # we are working to update it. [SearchRoutingProfiles][1] does include
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+ # AssociatedQueueIds.
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+ #
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+ # </note>
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+ #
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+ #
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+ #
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+ # [1]: https://docs.aws.amazon.com/connect/latest/APIReference/API_SearchRoutingProfiles.html
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+ #
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  # @option params [required, String] :instance_id
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  # The identifier of the Amazon Connect instance. You can [find the
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  # instance ID][1] in the Amazon Resource Name (ARN) of the instance.
@@ -8640,8 +8697,9 @@ module Aws::Connect
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  # `AGENT_HIERARCHY_LEVEL_THREE` \| `AGENT_HIERARCHY_LEVEL_FOUR` \|
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  # `AGENT_HIERARCHY_LEVEL_FIVE` \| `ANSWERING_MACHINE_DETECTION_STATUS`
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  # \| ` BOT_ID` \| `BOT_ALIAS` \| `BOT_VERSION` \| `BOT_LOCALE` \|
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- # `BOT_INTENT_NAME` \| `CAMPAIGN` \| `CAMPAIGN_DELIVERY_EVENT_TYPE`
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- # \|`CASE_TEMPLATE_ARN` \| `CASE_STATUS` \| `CHANNEL` \|
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+ # `BOT_INTENT_NAME` \| `CAMPAIGN` \| `CAMPAIGN_DELIVERY_EVENT_TYPE` \|
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+ # `CAMPAIGN_EXCLUDED_EVENT_TYPE ` \| `CASE_TEMPLATE_ARN` \|
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+ # `CASE_STATUS` \| `CHANNEL` \|
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  # `contact/segmentAttributes/connect:Subtype` \| `DISCONNECT_REASON`
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  # \| `EVALUATION_FORM` \| `EVALUATION_SECTION` \|
8647
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  # `EVALUATION_QUESTION` \| `EVALUATION_SOURCE` \| `FEATURE` \|
@@ -8704,7 +8762,8 @@ module Aws::Connect
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  # `AGENT_HIERARCHY_LEVEL_FOUR` \| `AGENT_HIERARCHY_LEVEL_FIVE` \|
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  # `ANSWERING_MACHINE_DETECTION_STATUS` \| `BOT_ID` \| `BOT_ALIAS` \|
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  # `BOT_VERSION` \| `BOT_LOCALE` \| `BOT_INTENT_NAME` \| `CAMPAIGN` \|
8707
- # `CAMPAIGN_DELIVERY_EVENT_TYPE` \| `CASE_TEMPLATE_ARN` \| `CASE_STATUS`
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+ # `CAMPAIGN_DELIVERY_EVENT_TYPE` \| `CAMPAIGN_EXCLUDED_EVENT_TYPE` \|
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+ # `CAMPAIGN_EXECUTION_TIMESTAMP` \| `CASE_TEMPLATE_ARN` \| `CASE_STATUS`
8708
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  # \| `CHANNEL` \| `contact/segmentAttributes/connect:Subtype` \|
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  # `DISCONNECT_REASON` \| `EVALUATION_FORM` \| `EVALUATION_SECTION` \|
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  # `EVALUATION_QUESTION` \| `EVALUATION_SOURCE` \| `FLOWS_RESOURCE_ID` \|
@@ -9262,6 +9321,18 @@ module Aws::Connect
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  #
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  # UI name: [Campaign interactions][47]
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  #
9324
+ # CAMPAIGN\_PROGRESS\_RATE
9325
+ #
9326
+ # : This metric is only available for outbound campaigns initiated using
9327
+ # a customer segment. It is not available for event triggered
9328
+ # campaigns.
9329
+ #
9330
+ # Unit: Percent
9331
+ #
9332
+ # Valid groupings and filters: Campaign, Campaign Execution Timestamp
9333
+ #
9334
+ # UI name: [Campaign progress rate][48]
9335
+ #
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  # CAMPAIGN\_SEND\_ATTEMPTS
9266
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  #
9267
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  # : This metric is available only for outbound campaigns.
@@ -9271,7 +9342,20 @@ module Aws::Connect
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  # Valid groupings and filters: Campaign, Channel,
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9343
  # contact/segmentAttributes/connect:Subtype
9273
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  #
9274
- # UI name: [Campaign send attempts][48]
9345
+ # UI name: [Campaign send attempts][49]
9346
+ #
9347
+ # CAMPAIGN\_SEND\_EXCLUSIONS
9348
+ #
9349
+ # : This metric is available only for outbound campaigns.
9350
+ #
9351
+ # Valid metric filter key: CAMPAIGN\_EXCLUDED\_EVENT\_TYPE
9352
+ #
9353
+ # Unit: Count
9354
+ #
9355
+ # Valid groupings and filters: Campaign, Campaign Excluded Event Type,
9356
+ # Campaign Execution Timestamp
9357
+ #
9358
+ # UI name: [Campaign send exclusions][50]
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  #
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  # CASES\_CREATED
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  #
@@ -9281,7 +9365,7 @@ module Aws::Connect
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  #
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  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
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  #
9284
- # UI name: [Cases created][49]
9368
+ # UI name: [Cases created][51]
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  #
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  # CONTACTS\_CREATED
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  #
@@ -9292,7 +9376,7 @@ module Aws::Connect
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  # Valid groupings and filters: Queue, Channel, Routing Profile,
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  # Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
9294
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  #
9295
- # UI name: [Contacts created][50]
9379
+ # UI name: [Contacts created][52]
9296
9380
  #
9297
9381
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
9298
9382
  #
@@ -9308,7 +9392,7 @@ module Aws::Connect
9308
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  # Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
9309
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  # RoutingStepExpression, Q in Connect
9310
9394
  #
9311
- # UI name: [API contacts handled][51]
9395
+ # UI name: [API contacts handled][53]
9312
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  #
9313
9397
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
9314
9398
  #
@@ -9323,7 +9407,7 @@ module Aws::Connect
9323
9407
  # Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy,
9324
9408
  # contact/segmentAttributes/connect:Subtype, Q in Connect
9325
9409
  #
9326
- # UI name: [Contacts handled (connected to agent timestamp)][52]
9410
+ # UI name: [Contacts handled (connected to agent timestamp)][54]
9327
9411
  #
9328
9412
  # CONTACTS\_HOLD\_ABANDONS
9329
9413
  #
@@ -9333,7 +9417,7 @@ module Aws::Connect
9333
9417
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
9334
9418
  # Connect
9335
9419
  #
9336
- # UI name: [Contacts hold disconnect][53]
9420
+ # UI name: [Contacts hold disconnect][55]
9337
9421
  #
9338
9422
  # CONTACTS\_ON\_HOLD\_AGENT\_DISCONNECT
9339
9423
  #
@@ -9342,7 +9426,7 @@ module Aws::Connect
9342
9426
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
9343
9427
  # Agent Hierarchy, Q in Connect
9344
9428
  #
9345
- # UI name: [Contacts hold agent disconnect][54]
9429
+ # UI name: [Contacts hold agent disconnect][56]
9346
9430
  #
9347
9431
  # CONTACTS\_ON\_HOLD\_CUSTOMER\_DISCONNECT
9348
9432
  #
@@ -9351,7 +9435,7 @@ module Aws::Connect
9351
9435
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
9352
9436
  # Agent Hierarchy, Q in Connect
9353
9437
  #
9354
- # UI name: [Contacts hold customer disconnect][55]
9438
+ # UI name: [Contacts hold customer disconnect][57]
9355
9439
  #
9356
9440
  # CONTACTS\_PUT\_ON\_HOLD
9357
9441
  #
@@ -9360,7 +9444,7 @@ module Aws::Connect
9360
9444
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
9361
9445
  # Agent Hierarchy, Q in Connect
9362
9446
  #
9363
- # UI name: [Contacts put on hold][56]
9447
+ # UI name: [Contacts put on hold][58]
9364
9448
  #
9365
9449
  # CONTACTS\_TRANSFERRED\_OUT\_EXTERNAL
9366
9450
  #
@@ -9369,7 +9453,7 @@ module Aws::Connect
9369
9453
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
9370
9454
  # Agent Hierarchy, Q in Connect
9371
9455
  #
9372
- # UI name: [Contacts transferred out external][57]
9456
+ # UI name: [Contacts transferred out external][59]
9373
9457
  #
9374
9458
  # CONTACTS\_TRANSFERRED\_OUT\_INTERNAL
9375
9459
  #
@@ -9378,7 +9462,7 @@ module Aws::Connect
9378
9462
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
9379
9463
  # Agent Hierarchy, Q in Connect
9380
9464
  #
9381
- # UI name: [Contacts transferred out internal][58]
9465
+ # UI name: [Contacts transferred out internal][60]
9382
9466
  #
9383
9467
  # CONTACTS\_QUEUED
9384
9468
  #
@@ -9388,7 +9472,7 @@ module Aws::Connect
9388
9472
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
9389
9473
  # Connect
9390
9474
  #
9391
- # UI name: [Contacts queued][59]
9475
+ # UI name: [Contacts queued][61]
9392
9476
  #
9393
9477
  # CONTACTS\_QUEUED\_BY\_ENQUEUE
9394
9478
  #
@@ -9397,7 +9481,7 @@ module Aws::Connect
9397
9481
  # Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy,
9398
9482
  # contact/segmentAttributes/connect:Subtype
9399
9483
  #
9400
- # UI name: [Contacts queued (enqueue timestamp)][60]
9484
+ # UI name: [Contacts queued (enqueue timestamp)][62]
9401
9485
  #
9402
9486
  # CONTACTS\_REMOVED\_FROM\_QUEUE\_IN\_X
9403
9487
  #
@@ -9410,7 +9494,7 @@ module Aws::Connect
9410
9494
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
9411
9495
  # (for "Less than") or `LTE` (for "Less than equal").
9412
9496
  #
9413
- # UI name: [Contacts removed from queue in X seconds][61]
9497
+ # UI name: [Contacts removed from queue in X seconds][63]
9414
9498
  #
9415
9499
  # CONTACTS\_RESOLVED\_IN\_X
9416
9500
  #
@@ -9423,7 +9507,7 @@ module Aws::Connect
9423
9507
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
9424
9508
  # (for "Less than") or `LTE` (for "Less than equal").
9425
9509
  #
9426
- # UI name: [Contacts resolved in X][62]
9510
+ # UI name: [Contacts resolved in X][64]
9427
9511
  #
9428
9512
  # CONTACTS\_TRANSFERRED\_OUT
9429
9513
  #
@@ -9433,7 +9517,7 @@ module Aws::Connect
9433
9517
  # Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
9434
9518
  # Q in Connect
9435
9519
  #
9436
- # UI name: [Contacts transferred out][63]
9520
+ # UI name: [Contacts transferred out][65]
9437
9521
  #
9438
9522
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
9439
9523
  #
@@ -9447,7 +9531,7 @@ module Aws::Connect
9447
9531
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
9448
9532
  # Connect
9449
9533
  #
9450
- # UI name: [Contacts transferred out by agent][64]
9534
+ # UI name: [Contacts transferred out by agent][66]
9451
9535
  #
9452
9536
  # CONTACTS\_TRANSFERRED\_OUT\_FROM\_QUEUE
9453
9537
  #
@@ -9457,7 +9541,7 @@ module Aws::Connect
9457
9541
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
9458
9542
  # Connect
9459
9543
  #
9460
- # UI name: [Contacts transferred out queue][65]
9544
+ # UI name: [Contacts transferred out queue][67]
9461
9545
  #
9462
9546
  # CURRENT\_CASES
9463
9547
  #
@@ -9467,7 +9551,7 @@ module Aws::Connect
9467
9551
  #
9468
9552
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
9469
9553
  #
9470
- # UI name: [Current cases][66]
9554
+ # UI name: [Current cases][68]
9471
9555
  #
9472
9556
  # DELIVERY\_ATTEMPTS
9473
9557
  #
@@ -9483,7 +9567,7 @@ module Aws::Connect
9483
9567
  # contact/segmentAttributes/connect:Subtype, Disconnect Reason, Queue,
9484
9568
  # Routing Profile
9485
9569
  #
9486
- # UI name: [Delivery attempts][67]
9570
+ # UI name: [Delivery attempts][69]
9487
9571
  #
9488
9572
  # <note markdown="1"> Campaign Delivery EventType filter and grouping are only available
9489
9573
  # for SMS and Email campaign delivery modes. Agent, Queue, Routing
@@ -9509,7 +9593,7 @@ module Aws::Connect
9509
9593
  # contact/segmentAttributes/connect:Subtype, Disconnect Reason, Queue,
9510
9594
  # Routing Profile
9511
9595
  #
9512
- # UI name: [Delivery attempt disposition rate][68]
9596
+ # UI name: [Delivery attempt disposition rate][70]
9513
9597
  #
9514
9598
  # <note markdown="1"> Campaign Delivery Event Type filter and grouping are only available
9515
9599
  # for SMS and Email campaign delivery modes. Agent, Queue, Routing
@@ -9527,7 +9611,7 @@ module Aws::Connect
9527
9611
  # Evaluation Form ID, Evaluation Source, Form Version, Queue, Routing
9528
9612
  # Profile
9529
9613
  #
9530
- # UI name: [Evaluations performed][69]
9614
+ # UI name: [Evaluations performed][71]
9531
9615
  #
9532
9616
  # FLOWS\_OUTCOME
9533
9617
  #
@@ -9539,7 +9623,7 @@ module Aws::Connect
9539
9623
  # Flows outcome type, Flows resource ID, Initiation method, Resource
9540
9624
  # published timestamp
9541
9625
  #
9542
- # UI name: [Flows outcome][70]
9626
+ # UI name: [Flows outcome][72]
9543
9627
  #
9544
9628
  # FLOWS\_STARTED
9545
9629
  #
@@ -9550,7 +9634,7 @@ module Aws::Connect
9550
9634
  # resource ID, Flows resource ID, Initiation method, Resource
9551
9635
  # published timestamp
9552
9636
  #
9553
- # UI name: [Flows started][71]
9637
+ # UI name: [Flows started][73]
9554
9638
  #
9555
9639
  # HUMAN\_ANSWERED\_CALLS
9556
9640
  #
@@ -9562,7 +9646,7 @@ module Aws::Connect
9562
9646
  #
9563
9647
  # Valid groupings and filters: Agent, Campaign
9564
9648
  #
9565
- # UI name: [Human answered][72]
9649
+ # UI name: [Human answered][74]
9566
9650
  #
9567
9651
  # MAX\_FLOW\_TIME
9568
9652
  #
@@ -9574,7 +9658,7 @@ module Aws::Connect
9574
9658
  # Flows outcome type, Flows resource ID, Initiation method, Resource
9575
9659
  # published timestamp
9576
9660
  #
9577
- # UI name: [Maximum flow time][73]
9661
+ # UI name: [Maximum flow time][75]
9578
9662
  #
9579
9663
  # MAX\_QUEUED\_TIME
9580
9664
  #
@@ -9584,7 +9668,7 @@ module Aws::Connect
9584
9668
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
9585
9669
  # Connect
9586
9670
  #
9587
- # UI name: [Maximum queued time][74]
9671
+ # UI name: [Maximum queued time][76]
9588
9672
  #
9589
9673
  # MIN\_FLOW\_TIME
9590
9674
  #
@@ -9596,7 +9680,7 @@ module Aws::Connect
9596
9680
  # Flows outcome type, Flows resource ID, Initiation method, Resource
9597
9681
  # published timestamp
9598
9682
  #
9599
- # UI name: [Minimum flow time][75]
9683
+ # UI name: [Minimum flow time][77]
9600
9684
  #
9601
9685
  # PERCENT\_AUTOMATIC\_FAILS
9602
9686
  #
@@ -9606,7 +9690,7 @@ module Aws::Connect
9606
9690
  # Evaluation Form ID, Evaluation Source, Form Version, Queue, Routing
9607
9691
  # Profile
9608
9692
  #
9609
- # UI name: [Automatic fails percent][76]
9693
+ # UI name: [Automatic fails percent][78]
9610
9694
  #
9611
9695
  # PERCENT\_BOT\_CONVERSATIONS\_OUTCOME
9612
9696
  #
@@ -9618,7 +9702,7 @@ module Aws::Connect
9618
9702
  # Flow type, Flow action ID, Invoking resource published timestamp,
9619
9703
  # Initiation method, Invoking resource type, Parent flows resource ID
9620
9704
  #
9621
- # UI name: [Percent bot conversations outcome][77]
9705
+ # UI name: [Percent bot conversations outcome][79]
9622
9706
  #
9623
9707
  # PERCENT\_BOT\_INTENTS\_OUTCOME
9624
9708
  #
@@ -9631,7 +9715,7 @@ module Aws::Connect
9631
9715
  # published timestamp, Initiation method, Invoking resource type,
9632
9716
  # Parent flows resource ID
9633
9717
  #
9634
- # UI name: [Percent bot intents outcome][78]
9718
+ # UI name: [Percent bot intents outcome][80]
9635
9719
  #
9636
9720
  # PERCENT\_CASES\_FIRST\_CONTACT\_RESOLVED
9637
9721
  #
@@ -9641,7 +9725,7 @@ module Aws::Connect
9641
9725
  #
9642
9726
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
9643
9727
  #
9644
- # UI name: [Cases resolved on first contact][79]
9728
+ # UI name: [Cases resolved on first contact][81]
9645
9729
  #
9646
9730
  # PERCENT\_CONTACTS\_STEP\_EXPIRED
9647
9731
  #
@@ -9673,7 +9757,7 @@ module Aws::Connect
9673
9757
  # Flows outcome type, Flows resource ID, Initiation method, Resource
9674
9758
  # published timestamp
9675
9759
  #
9676
- # UI name: [Flows outcome percentage][80].
9760
+ # UI name: [Flows outcome percentage][82].
9677
9761
  #
9678
9762
  # <note markdown="1"> The `FLOWS_OUTCOME_TYPE` is not a valid grouping.
9679
9763
  #
@@ -9690,7 +9774,7 @@ module Aws::Connect
9690
9774
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
9691
9775
  # Connect
9692
9776
  #
9693
- # UI name: [Non-talk time percent][81]
9777
+ # UI name: [Non-talk time percent][83]
9694
9778
  #
9695
9779
  # PERCENT\_TALK\_TIME
9696
9780
  #
@@ -9703,7 +9787,7 @@ module Aws::Connect
9703
9787
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
9704
9788
  # Connect
9705
9789
  #
9706
- # UI name: [Talk time percent][82]
9790
+ # UI name: [Talk time percent][84]
9707
9791
  #
9708
9792
  # PERCENT\_TALK\_TIME\_AGENT
9709
9793
  #
@@ -9716,7 +9800,7 @@ module Aws::Connect
9716
9800
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
9717
9801
  # Connect
9718
9802
  #
9719
- # UI name: [Agent talk time percent][83]
9803
+ # UI name: [Agent talk time percent][85]
9720
9804
  #
9721
9805
  # PERCENT\_TALK\_TIME\_CUSTOMER
9722
9806
  #
@@ -9729,7 +9813,47 @@ module Aws::Connect
9729
9813
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
9730
9814
  # Connect
9731
9815
  #
9732
- # UI name: [Customer talk time percent][84]
9816
+ # UI name: [Customer talk time percent][86]
9817
+ #
9818
+ # RECIPIENTS\_ATTEMPTED
9819
+ #
9820
+ # : This metric is only available for outbound campaigns initiated using
9821
+ # a customer segment. It is not available for event triggered
9822
+ # campaigns.
9823
+ #
9824
+ # Unit: Count
9825
+ #
9826
+ # Valid groupings and filters: Campaign, Campaign Execution Timestamp
9827
+ #
9828
+ # UI name: [Recipients attempted][87]
9829
+ #
9830
+ # RECIPIENTS\_INTERACTED
9831
+ #
9832
+ # : This metric is only available for outbound campaigns initiated using
9833
+ # a customer segment. It is not available for event triggered
9834
+ # campaigns.
9835
+ #
9836
+ # Valid metric filter key: CAMPAIGN\_INTERACTION\_EVENT\_TYPE
9837
+ #
9838
+ # Unit: Count
9839
+ #
9840
+ # Valid groupings and filters: Campaign, Channel,
9841
+ # contact/segmentAttributes/connect:Subtype, Campaign Execution
9842
+ # Timestamp
9843
+ #
9844
+ # UI name: [Recipients interacted][88]
9845
+ #
9846
+ # RECIPIENTS\_TARGETED
9847
+ #
9848
+ # : This metric is only available for outbound campaigns initiated using
9849
+ # a customer segment. It is not available for event triggered
9850
+ # campaigns.
9851
+ #
9852
+ # Unit: Count
9853
+ #
9854
+ # Valid groupings and filters: Campaign, Campaign Execution Timestamp
9855
+ #
9856
+ # UI name: [Recipients targeted][89]
9733
9857
  #
9734
9858
  # REOPENED\_CASE\_ACTIONS
9735
9859
  #
@@ -9739,7 +9863,7 @@ module Aws::Connect
9739
9863
  #
9740
9864
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
9741
9865
  #
9742
- # UI name: [Cases reopened][85]
9866
+ # UI name: [Cases reopened][90]
9743
9867
  #
9744
9868
  # RESOLVED\_CASE\_ACTIONS
9745
9869
  #
@@ -9749,7 +9873,7 @@ module Aws::Connect
9749
9873
  #
9750
9874
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
9751
9875
  #
9752
- # UI name: [Cases resolved][86]
9876
+ # UI name: [Cases resolved][91]
9753
9877
  #
9754
9878
  # SERVICE\_LEVEL
9755
9879
  #
@@ -9764,7 +9888,7 @@ module Aws::Connect
9764
9888
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
9765
9889
  # (for "Less than") or `LTE` (for "Less than equal").
9766
9890
  #
9767
- # UI name: [Service level X][87]
9891
+ # UI name: [Service level X][92]
9768
9892
  #
9769
9893
  # STEP\_CONTACTS\_QUEUED
9770
9894
  #
@@ -9795,7 +9919,7 @@ module Aws::Connect
9795
9919
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
9796
9920
  # Agent Hierarchy
9797
9921
  #
9798
- # UI name: [Agent API connecting time][88]
9922
+ # UI name: [Agent API connecting time][93]
9799
9923
  #
9800
9924
  # <note markdown="1"> The `Negate` key in metric-level filters is not applicable for this
9801
9925
  # metric.
@@ -9817,7 +9941,7 @@ module Aws::Connect
9817
9941
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
9818
9942
  # RoutingStepExpression, Q in Connect
9819
9943
  #
9820
- # UI name: [Contact abandoned][89]
9944
+ # UI name: [Contact abandoned][94]
9821
9945
  #
9822
9946
  # SUM\_CONTACTS\_ABANDONED\_IN\_X
9823
9947
  #
@@ -9830,7 +9954,7 @@ module Aws::Connect
9830
9954
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
9831
9955
  # (for "Less than") or `LTE` (for "Less than equal").
9832
9956
  #
9833
- # UI name: [Contacts abandoned in X seconds][90]
9957
+ # UI name: [Contacts abandoned in X seconds][95]
9834
9958
  #
9835
9959
  # SUM\_CONTACTS\_ANSWERED\_IN\_X
9836
9960
  #
@@ -9843,7 +9967,7 @@ module Aws::Connect
9843
9967
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
9844
9968
  # (for "Less than") or `LTE` (for "Less than equal").
9845
9969
  #
9846
- # UI name: [Contacts answered in X seconds][91]
9970
+ # UI name: [Contacts answered in X seconds][96]
9847
9971
  #
9848
9972
  # SUM\_CONTACT\_FLOW\_TIME
9849
9973
  #
@@ -9852,7 +9976,7 @@ module Aws::Connect
9852
9976
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
9853
9977
  # Agent Hierarchy, Q in Connect
9854
9978
  #
9855
- # UI name: [Contact flow time][92]
9979
+ # UI name: [Contact flow time][97]
9856
9980
  #
9857
9981
  # SUM\_CONTACT\_TIME\_AGENT
9858
9982
  #
@@ -9860,7 +9984,7 @@ module Aws::Connect
9860
9984
  #
9861
9985
  # Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
9862
9986
  #
9863
- # UI name: [Agent on contact time][93]
9987
+ # UI name: [Agent on contact time][98]
9864
9988
  #
9865
9989
  # SUM\_CONTACTS\_DISCONNECTED
9866
9990
  #
@@ -9872,7 +9996,7 @@ module Aws::Connect
9872
9996
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
9873
9997
  # Connect
9874
9998
  #
9875
- # UI name: [Contact disconnected][94]
9999
+ # UI name: [Contact disconnected][99]
9876
10000
  #
9877
10001
  # SUM\_ERROR\_STATUS\_TIME\_AGENT
9878
10002
  #
@@ -9880,7 +10004,7 @@ module Aws::Connect
9880
10004
  #
9881
10005
  # Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
9882
10006
  #
9883
- # UI name: [Error status time][95]
10007
+ # UI name: [Error status time][100]
9884
10008
  #
9885
10009
  # SUM\_HANDLE\_TIME
9886
10010
  #
@@ -9889,7 +10013,7 @@ module Aws::Connect
9889
10013
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
9890
10014
  # Agent Hierarchy, Q in Connect
9891
10015
  #
9892
- # UI name: [Contact handle time][96]
10016
+ # UI name: [Contact handle time][101]
9893
10017
  #
9894
10018
  # SUM\_HOLD\_TIME
9895
10019
  #
@@ -9898,7 +10022,7 @@ module Aws::Connect
9898
10022
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
9899
10023
  # Agent Hierarchy, Q in Connect
9900
10024
  #
9901
- # UI name: [Customer hold time][97]
10025
+ # UI name: [Customer hold time][102]
9902
10026
  #
9903
10027
  # SUM\_IDLE\_TIME\_AGENT
9904
10028
  #
@@ -9906,7 +10030,7 @@ module Aws::Connect
9906
10030
  #
9907
10031
  # Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
9908
10032
  #
9909
- # UI name: [Agent idle time][98]
10033
+ # UI name: [Agent idle time][103]
9910
10034
  #
9911
10035
  # SUM\_INTERACTION\_AND\_HOLD\_TIME
9912
10036
  #
@@ -9915,7 +10039,7 @@ module Aws::Connect
9915
10039
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
9916
10040
  # Agent Hierarchy, Q in Connect
9917
10041
  #
9918
- # UI name: [Agent interaction and hold time][99]
10042
+ # UI name: [Agent interaction and hold time][104]
9919
10043
  #
9920
10044
  # SUM\_INTERACTION\_TIME
9921
10045
  #
@@ -9924,7 +10048,7 @@ module Aws::Connect
9924
10048
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
9925
10049
  # Agent Hierarchy
9926
10050
  #
9927
- # UI name: [Agent interaction time][100]
10051
+ # UI name: [Agent interaction time][105]
9928
10052
  #
9929
10053
  # SUM\_NON\_PRODUCTIVE\_TIME\_AGENT
9930
10054
  #
@@ -9932,7 +10056,7 @@ module Aws::Connect
9932
10056
  #
9933
10057
  # Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
9934
10058
  #
9935
- # UI name: [Agent non-productive time][101]
10059
+ # UI name: [Agent non-productive time][106]
9936
10060
  #
9937
10061
  # SUM\_ONLINE\_TIME\_AGENT
9938
10062
  #
@@ -9940,7 +10064,7 @@ module Aws::Connect
9940
10064
  #
9941
10065
  # Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
9942
10066
  #
9943
- # UI name: [Online time][102]
10067
+ # UI name: [Online time][107]
9944
10068
  #
9945
10069
  # SUM\_RETRY\_CALLBACK\_ATTEMPTS
9946
10070
  #
@@ -9949,7 +10073,7 @@ module Aws::Connect
9949
10073
  # Valid groupings and filters: Queue, Channel, Routing Profile,
9950
10074
  # contact/segmentAttributes/connect:Subtype, Q in Connect
9951
10075
  #
9952
- # UI name: [Callback attempts][103]
10076
+ # UI name: [Callback attempts][108]
9953
10077
  #
9954
10078
  #
9955
10079
  #
@@ -10000,62 +10124,67 @@ module Aws::Connect
10000
10124
  # [45]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-contacts-abandoned-after-x
10001
10125
  # [46]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-contacts-abandoned-after-x-rate
10002
10126
  # [47]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-interactions
10003
- # [48]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-send-attempts
10004
- # [49]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-created
10005
- # [50]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-created
10006
- # [51]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#api-contacts-handled
10007
- # [52]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled-by-connected-to-agent-timestamp
10008
- # [53]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-disconnect
10009
- # [54]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-agent-disconnect
10010
- # [55]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-customer-disconnect
10011
- # [56]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-put-on-hold
10012
- # [57]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-external
10013
- # [58]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-internal
10014
- # [59]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued
10015
- # [60]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued-by-enqueue
10016
- # [61]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-removed-from-queue
10017
- # [62]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-resolved
10018
- # [63]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out
10019
- # [64]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-by-agent
10020
- # [65]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-queue
10021
- # [66]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#current-cases
10022
- # [67]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempts
10023
- # [68]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempt-disposition-rate
10024
- # [69]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#evaluations-performed
10025
- # [70]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome
10026
- # [71]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-started
10027
- # [72]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#human-answered
10028
- # [73]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-flow-time
10029
- # [74]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-queued-time
10030
- # [75]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#minimum-flow-time
10031
- # [76]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#automatic-fails-percent
10032
- # [77]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-conversations-outcome
10033
- # [78]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-intents-outcome
10034
- # [79]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved-on-first-contact
10035
- # [80]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome-percentage
10036
- # [81]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#non-talk-time-percent
10037
- # [82]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#talk-time-percent
10038
- # [83]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-talk-time-percent
10039
- # [84]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-talk-time-percent
10040
- # [85]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-reopened
10041
- # [86]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved
10042
- # [87]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#service-level
10043
- # [88]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-api-connecting-time
10044
- # [89]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned
10045
- # [90]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned-in-x-seconds
10046
- # [91]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-answered-in-x-seconds
10047
- # [92]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-flow-time
10048
- # [93]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-on-contact-time
10049
- # [94]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-disconnected
10050
- # [95]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#error-status-time
10051
- # [96]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-handle-time
10052
- # [97]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-hold-time
10053
- # [98]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-idle-time
10054
- # [99]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-and-hold-time
10055
- # [100]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-time
10056
- # [101]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-productive-time
10057
- # [102]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#online-time
10058
- # [103]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#callback-attempts
10127
+ # [48]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-progress-rate
10128
+ # [49]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-send-attempts
10129
+ # [50]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-send-exclusions
10130
+ # [51]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-created
10131
+ # [52]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-created
10132
+ # [53]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#api-contacts-handled
10133
+ # [54]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled-by-connected-to-agent-timestamp
10134
+ # [55]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-disconnect
10135
+ # [56]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-agent-disconnect
10136
+ # [57]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-customer-disconnect
10137
+ # [58]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-put-on-hold
10138
+ # [59]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-external
10139
+ # [60]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-internal
10140
+ # [61]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued
10141
+ # [62]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued-by-enqueue
10142
+ # [63]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-removed-from-queue
10143
+ # [64]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-resolved
10144
+ # [65]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out
10145
+ # [66]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-by-agent
10146
+ # [67]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-queue
10147
+ # [68]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#current-cases
10148
+ # [69]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempts
10149
+ # [70]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempt-disposition-rate
10150
+ # [71]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#evaluations-performed
10151
+ # [72]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome
10152
+ # [73]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-started
10153
+ # [74]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#human-answered
10154
+ # [75]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-flow-time
10155
+ # [76]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-queued-time
10156
+ # [77]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#minimum-flow-time
10157
+ # [78]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#automatic-fails-percent
10158
+ # [79]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-conversations-outcome
10159
+ # [80]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-intents-outcome
10160
+ # [81]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved-on-first-contact
10161
+ # [82]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome-percentage
10162
+ # [83]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#non-talk-time-percent
10163
+ # [84]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#talk-time-percent
10164
+ # [85]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-talk-time-percent
10165
+ # [86]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-talk-time-percent
10166
+ # [87]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-attempted
10167
+ # [88]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-interacted
10168
+ # [89]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-targeted
10169
+ # [90]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-reopened
10170
+ # [91]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved
10171
+ # [92]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#service-level
10172
+ # [93]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-api-connecting-time
10173
+ # [94]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned
10174
+ # [95]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned-in-x-seconds
10175
+ # [96]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-answered-in-x-seconds
10176
+ # [97]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-flow-time
10177
+ # [98]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-on-contact-time
10178
+ # [99]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-disconnected
10179
+ # [100]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#error-status-time
10180
+ # [101]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-handle-time
10181
+ # [102]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-hold-time
10182
+ # [103]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-idle-time
10183
+ # [104]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-and-hold-time
10184
+ # [105]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-time
10185
+ # [106]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-productive-time
10186
+ # [107]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#online-time
10187
+ # [108]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#callback-attempts
10059
10188
  #
10060
10189
  # @option params [String] :next_token
10061
10190
  # The token for the next set of results. Use the value returned in the
@@ -15106,6 +15235,17 @@ module Aws::Connect
15106
15235
  # Searches routing profiles in an Amazon Connect instance, with optional
15107
15236
  # filtering.
15108
15237
  #
15238
+ # <note markdown="1"> `SearchRoutingProfiles` does not populate LastModifiedRegion,
15239
+ # LastModifiedTime, MediaConcurrencies.CrossChannelBehavior, and
15240
+ # AgentAvailabilityTimer in its response, but
15241
+ # [DescribeRoutingProfile][1] does.
15242
+ #
15243
+ # </note>
15244
+ #
15245
+ #
15246
+ #
15247
+ # [1]: https://docs.aws.amazon.com/connect/latest/APIReference/API_DescribeRoutingProfile.html
15248
+ #
15109
15249
  # @option params [required, String] :instance_id
15110
15250
  # The identifier of the Amazon Connect instance. You can [find the
15111
15251
  # instance ID][1] in the Amazon Resource Name (ARN) of the instance.
@@ -16110,9 +16250,7 @@ module Aws::Connect
16110
16250
  # Information identifying the participant.
16111
16251
  #
16112
16252
  # @option params [Types::ChatMessage] :initial_message
16113
- # The initial message to be sent to the newly created chat. If you have
16114
- # a Lex bot in your flow, the initial message is not delivered to the
16115
- # Lex bot.
16253
+ # The initial message to be sent to the newly created chat.
16116
16254
  #
16117
16255
  # @option params [String] :client_token
16118
16256
  # A unique, case-sensitive identifier that you provide to ensure the
@@ -16478,7 +16616,7 @@ module Aws::Connect
16478
16616
  # The email address of the customer.
16479
16617
  #
16480
16618
  # @option params [required, String] :destination_email_address
16481
- # The email address associated with the instance.
16619
+ # The email address associated with the Amazon Connect instance.
16482
16620
  #
16483
16621
  # @option params [String] :description
16484
16622
  # A description of the email contact.
@@ -16836,13 +16974,13 @@ module Aws::Connect
16836
16974
  # The identifier of the contact in this instance of Amazon Connect.
16837
16975
  #
16838
16976
  # @option params [Types::EmailAddressInfo] :from_email_address
16839
- # The email address associated with the instance.
16977
+ # The email address associated with the Amazon Connect instance.
16840
16978
  #
16841
16979
  # @option params [required, Types::EmailAddressInfo] :destination_email_address
16842
16980
  # The email address of the customer.
16843
16981
  #
16844
16982
  # @option params [Types::OutboundAdditionalRecipients] :additional_recipients
16845
- # The addtional recipients address of email in CC.
16983
+ # The additional recipients address of email in CC.
16846
16984
  #
16847
16985
  # @option params [required, Types::OutboundEmailContent] :email_message
16848
16986
  # The email message body to be sent to the newly created email.
@@ -21114,7 +21252,7 @@ module Aws::Connect
21114
21252
  tracer: tracer
21115
21253
  )
21116
21254
  context[:gem_name] = 'aws-sdk-connect'
21117
- context[:gem_version] = '1.204.0'
21255
+ context[:gem_version] = '1.206.0'
21118
21256
  Seahorse::Client::Request.new(handlers, context)
21119
21257
  end
21120
21258