aws-sdk-connect 1.185.0 → 1.187.0

data/lib/aws-sdk-connect/types.rb

@@ -88,6 +88,25 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # List of additional email addresses for an email contact.
+    #
+    # @!attribute [rw] to_list
+    #   List of additional TO email recipients for an email contact.
+    #   @return [Array<Types::EmailRecipient>]
+    #
+    # @!attribute [rw] cc_list
+    #   List of additional CC email recipients for an email contact.
+    #   @return [Array<Types::EmailRecipient>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AdditionalEmailRecipients AWS API Documentation
+    #
+    class AdditionalEmailRecipients < Struct.new(
+      :to_list,
+      :cc_list)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # The distribution of agents between the instance and its replica(s).
     #
     # @!attribute [rw] distributions
@@ -1047,6 +1066,64 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Contact summary of a contact in contact tree associated with unique
+    # identifier.
+    #
+    # @!attribute [rw] contact_id
+    #   The identifier of the contact in this instance of Amazon Connect.
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_arn
+    #   The Amazon Resource Name (ARN) of the contact
+    #   @return [String]
+    #
+    # @!attribute [rw] initiation_timestamp
+    #   The date and time this contact was initiated, in UTC time.
+    #   @return [Time]
+    #
+    # @!attribute [rw] disconnect_timestamp
+    #   The timestamp when the customer endpoint disconnected from Amazon
+    #   Connect.
+    #   @return [Time]
+    #
+    # @!attribute [rw] initial_contact_id
+    #   If this contact is related to other contacts, this is the ID of the
+    #   initial contact.
+    #   @return [String]
+    #
+    # @!attribute [rw] previous_contact_id
+    #   If this contact is not the first contact, this is the ID of the
+    #   previous contact.
+    #   @return [String]
+    #
+    # @!attribute [rw] related_contact_id
+    #   The contactId that is related to this contact.
+    #   @return [String]
+    #
+    # @!attribute [rw] initiation_method
+    #   Indicates how the contact was initiated.
+    #   @return [String]
+    #
+    # @!attribute [rw] channel
+    #   How the contact reached your contact center.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AssociatedContactSummary AWS API Documentation
+    #
+    class AssociatedContactSummary < Struct.new(
+      :contact_id,
+      :contact_arn,
+      :initiation_timestamp,
+      :disconnect_timestamp,
+      :initial_contact_id,
+      :previous_contact_id,
+      :related_contact_id,
+      :initiation_method,
+      :channel)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Information about the attached file.
     #
     # @!attribute [rw] creation_time
@@ -1159,12 +1236,17 @@ module Aws::Connect
     #   Status of the attachment reference type.
     #   @return [String]
     #
+    # @!attribute [rw] arn
+    #   The Amazon Resource Name (ARN) of the attachment reference.
+    #   @return [String]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AttachmentReference AWS API Documentation
     #
     class AttachmentReference < Struct.new(
       :name,
       :value,
-      :status)
+      :status,
+      :arn)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -1596,8 +1678,8 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] associated_resource_arn
-    #   The resource to which the attached file is (being) uploaded to.
-    #   [Cases][1] are the only current supported resource.
+    #   The resource to which the attached file is (being) uploaded to. The
+    #   supported resources are [Cases][1] and [Email][2].
     #
     #   <note markdown="1"> This value must be a valid ARN.
     #
@@ -1605,7 +1687,8 @@ module Aws::Connect
     #
     #
     #
-    #   [1]: https://docs.aws.amazon.com/connect/latest/APIReference/API_connect-cases_CreateCase.html
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/cases.html
+    #   [2]: https://docs.aws.amazon.com/connect/latest/adminguide/setup-email-channel.html
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/BatchGetAttachedFileMetadataRequest AWS API Documentation
@@ -2080,8 +2163,8 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] associated_resource_arn
-    #   The resource to which the attached file is (being) uploaded to.
-    #   [Cases][1] are the only current supported resource.
+    #   The resource to which the attached file is (being) uploaded to. The
+    #   supported resources are [Cases][1] and [Email][2].
     #
     #   <note markdown="1"> This value must be a valid ARN.
     #
@@ -2089,7 +2172,8 @@ module Aws::Connect
     #
     #
     #
-    #   [1]: https://docs.aws.amazon.com/connect/latest/APIReference/API_connect-cases_CreateCase.html
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/cases.html
+    #   [2]: https://docs.aws.amazon.com/connect/latest/adminguide/setup-email-channel.html
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CompleteAttachedFileUploadRequest AWS API Documentation
@@ -2135,6 +2219,19 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # A conditional check failed.
+    #
+    # @!attribute [rw] message
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ConditionalOperationFailedException AWS API Documentation
+    #
+    class ConditionalOperationFailedException < Struct.new(
+      :message)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Operation cannot be performed at this time as there is a conflict with
     # another operation or contact state.
     #
@@ -2188,6 +2285,11 @@ module Aws::Connect
     #   previous contact.
     #   @return [String]
     #
+    # @!attribute [rw] contact_association_id
+    #   This is the root contactId which is used as a unique identifier for
+    #   all subsequent contacts in a contact tree.
+    #   @return [String]
+    #
     # @!attribute [rw] initiation_method
     #   Indicates how the contact was initiated.
     #   @return [String]
@@ -2266,6 +2368,19 @@ module Aws::Connect
     #   Information about Amazon Connect Wisdom.
     #   @return [Types::WisdomInfo]
     #
+    # @!attribute [rw] customer_endpoint
+    #   The customer or external third party participant endpoint.
+    #   @return [Types::EndpointInfo]
+    #
+    # @!attribute [rw] system_endpoint
+    #   The system endpoint. For `INBOUND`, this is the phone number or
+    #   email address that the customer dialed. For `OUTBOUND` and
+    #   `EXTERNAL_OUTBOUND`, this is the outbound caller ID number assigned
+    #   to the outbound queue that is used to dial the customer. For
+    #   callback, this shows up as Softphone for calls handled by agents
+    #   with softphone.
+    #   @return [Types::EndpointInfo]
+    #
     # @!attribute [rw] queue_time_adjustment_seconds
     #   An integer that represents the queue time adjust to be applied to
     #   the contact, in seconds (longer / larger queue time are routed
@@ -2324,6 +2439,10 @@ module Aws::Connect
     #   Information about the call disconnect experience.
     #   @return [Types::DisconnectDetails]
     #
+    # @!attribute [rw] additional_email_recipients
+    #   List of additional email addresses for an email contact.
+    #   @return [Types::AdditionalEmailRecipients]
+    #
     # @!attribute [rw] segment_attributes
     #   A set of system defined key-value pairs stored on individual contact
     #   segments using an attribute map. The attributes are standard Amazon
@@ -2340,6 +2459,7 @@ module Aws::Connect
       :id,
       :initial_contact_id,
       :previous_contact_id,
+      :contact_association_id,
       :initiation_method,
       :name,
       :description,
@@ -2356,6 +2476,8 @@ module Aws::Connect
       :scheduled_timestamp,
       :related_contact_id,
       :wisdom_info,
+      :customer_endpoint,
+      :system_endpoint,
       :queue_time_adjustment_seconds,
       :queue_priority,
       :tags,
@@ -2367,6 +2489,7 @@ module Aws::Connect
       :customer_voice_activity,
       :quality_metrics,
       :disconnect_details,
+      :additional_email_recipients,
       :segment_attributes)
       SENSITIVE = [:name, :description]
       include Aws::Structure
@@ -2480,7 +2603,7 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] status
-    #   The status of the contact flow.
+    #   The status of the flow.
     #   @return [String]
     #
     # @!attribute [rw] description
@@ -2504,11 +2627,6 @@ module Aws::Connect
     #   "key2":"value2"} }.
     #   @return [Hash<String,String>]
     #
-    # @!attribute [rw] is_default
-    #   Amazon Connect includes a set of default flows that have already
-    #   been published. It uses them to power your contact center.
-    #   @return [Boolean]
-    #
     # @!attribute [rw] flow_content_sha_256
     #   Indicates the checksum value of the flow content.
     #   @return [String]
@@ -2522,11 +2640,11 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] last_modified_time
-    #   The time at which the contact flow was last modified.
+    #   The time at which the flow was last modified.
     #   @return [Time]
     #
     # @!attribute [rw] last_modified_region
-    #   The region in which the contact flow was last modified
+    #   The region in which the flow was last modified
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactFlow AWS API Documentation
@@ -2541,7 +2659,6 @@ module Aws::Connect
       :description,
       :content,
       :tags,
-      :is_default,
       :flow_content_sha_256,
       :version,
       :version_description,
@@ -2698,7 +2815,7 @@ module Aws::Connect
       include Aws::Structure
     end
 
-    # The search criteria to be used to return contact flows.
+    # The search criteria to be used to return flows.
     #
     # @!attribute [rw] or_conditions
     #   A list of conditions which would be applied together with an `OR`
@@ -2792,7 +2909,7 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] contact_flow_status
-    #   The status of the contact flow.
+    #   The status of the flow.
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactFlowSummary AWS API Documentation
@@ -2808,7 +2925,7 @@ module Aws::Connect
       include Aws::Structure
     end
 
-    # A summary of a contact flow version's metadata.
+    # A summary of a flow version's metadata.
     #
     # @!attribute [rw] arn
     #   The Amazon Resource Name (ARN) of the view version.
@@ -2905,6 +3022,10 @@ module Aws::Connect
     #   the inbound flow.
     #   @return [Time]
     #
+    # @!attribute [rw] segment_attributes
+    #   Set of segment attributes for a contact.
+    #   @return [Hash<String,Types::ContactSearchSummarySegmentAttributeValue>]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactSearchSummary AWS API Documentation
     #
     class ContactSearchSummary < Struct.new(
@@ -2918,7 +3039,8 @@ module Aws::Connect
       :agent_info,
       :initiation_timestamp,
       :disconnect_timestamp,
-      :scheduled_timestamp)
+      :scheduled_timestamp,
+      :segment_attributes)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -2961,6 +3083,23 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # The value of a segment attribute. This is structured as a map with a
+    # single key-value pair. The key 'valueString' indicates that the
+    # attribute type is a string, and its corresponding value is the actual
+    # string value of the segment attribute.
+    #
+    # @!attribute [rw] value_string
+    #   The value of a segment attribute represented as a string.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactSearchSummarySegmentAttributeValue AWS API Documentation
+    #
+    class ContactSearchSummarySegmentAttributeValue < Struct.new(
+      :value_string)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # An object that can be used to specify Tag conditions inside the
     # `SearchFilter`. This accepts an `OR` or `AND` (List of List) input
     # where:
@@ -3380,24 +3519,6 @@ module Aws::Connect
     #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
     #   @return [String]
     #
-    # @!attribute [rw] title
-    #   A title of the evaluation form.
-    #   @return [String]
-    #
-    # @!attribute [rw] description
-    #   The description of the evaluation form.
-    #   @return [String]
-    #
-    # @!attribute [rw] items
-    #   Items that are part of the evaluation form. The total number of
-    #   sections and questions must not exceed 100 each. Questions must be
-    #   contained in a section.
-    #   @return [Array<Types::EvaluationFormItem>]
-    #
-    # @!attribute [rw] scoring_strategy
-    #   A scoring strategy of the evaluation form.
-    #   @return [Types::EvaluationFormScoringStrategy]
-    #
     # @!attribute [rw] client_token
     #   A unique, case-sensitive identifier that you provide to ensure the
     #   idempotency of the request. If not provided, the Amazon Web Services
@@ -3412,36 +3533,116 @@ module Aws::Connect
     #   [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
     #   @return [String]
     #
-    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateEvaluationFormRequest AWS API Documentation
+    # @!attribute [rw] related_contact_id
+    #   The identifier of the contact in this instance of Amazon Connect.
+    #   @return [String]
     #
-    class CreateEvaluationFormRequest < Struct.new(
+    # @!attribute [rw] attributes
+    #   A custom key-value pair using an attribute map. The attributes are
+    #   standard Amazon Connect attributes, and can be accessed in flows
+    #   just like any other contact attributes.
+    #
+    #   There can be up to 32,768 UTF-8 bytes across all key-value pairs per
+    #   contact. Attribute keys can include only alphanumeric, dash, and
+    #   underscore characters.
+    #   @return [Hash<String,String>]
+    #
+    # @!attribute [rw] references
+    #   A formatted URL that is shown to an agent in the Contact Control
+    #   Panel (CCP). Tasks can have the following reference types at the
+    #   time of creation: URL \| NUMBER \| STRING \| DATE \| EMAIL \|
+    #   ATTACHMENT.
+    #   @return [Hash<String,Types::Reference>]
+    #
+    # @!attribute [rw] channel
+    #   The channel for the contact
+    #   @return [String]
+    #
+    # @!attribute [rw] initiation_method
+    #   Indicates how the contact was initiated.
+    #   @return [String]
+    #
+    # @!attribute [rw] expiry_duration_in_minutes
+    #   Number of minutes the contact will be active for before expiring
+    #   @return [Integer]
+    #
+    # @!attribute [rw] user_info
+    #   User details for the contact
+    #   @return [Types::UserInfo]
+    #
+    # @!attribute [rw] initiate_as
+    #   Initial state of the contact when it's created
+    #   @return [String]
+    #
+    # @!attribute [rw] name
+    #   The name of a the contact.
+    #   @return [String]
+    #
+    # @!attribute [rw] description
+    #   A description of the contact.
+    #   @return [String]
+    #
+    # @!attribute [rw] segment_attributes
+    #   A set of system defined key-value pairs stored on individual contact
+    #   segments (unique contact ID) using an attribute map. The attributes
+    #   are standard Amazon Connect attributes. They can be accessed in
+    #   flows.
+    #
+    #   Attribute keys can include only alphanumeric, -, and \_.
+    #
+    #   This field can be used to set Segment Contact Expiry as a duration
+    #   in minutes.
+    #
+    #   <note markdown="1"> To set contact expiry, a ValueMap must be specified containing the
+    #   integer number of minutes the contact will be active for before
+    #   expiring, with `SegmentAttributes` like \{ `
+    #   "connect:ContactExpiry": {"ValueMap" : { "ExpiryDuration": {
+    #   "ValueInteger": 135}}}}`.
+    #
+    #    </note>
+    #   @return [Hash<String,Types::SegmentAttributeValue>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateContactRequest AWS API Documentation
+    #
+    class CreateContactRequest < Struct.new(
       :instance_id,
-      :title,
+      :client_token,
+      :related_contact_id,
+      :attributes,
+      :references,
+      :channel,
+      :initiation_method,
+      :expiry_duration_in_minutes,
+      :user_info,
+      :initiate_as,
+      :name,
       :description,
-      :items,
-      :scoring_strategy,
-      :client_token)
-      SENSITIVE = []
+      :segment_attributes)
+      SENSITIVE = [:name, :description]
       include Aws::Structure
     end
 
-    # @!attribute [rw] evaluation_form_id
-    #   The unique identifier for the evaluation form.
+    # @!attribute [rw] contact_id
+    #   The identifier of the contact in this instance of Amazon Connect.
     #   @return [String]
     #
-    # @!attribute [rw] evaluation_form_arn
-    #   The Amazon Resource Name (ARN) for the evaluation form resource.
+    # @!attribute [rw] contact_arn
+    #   The Amazon Resource Name (ARN) of the created contact.
     #   @return [String]
     #
-    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateEvaluationFormResponse AWS API Documentation
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateContactResponse AWS API Documentation
     #
-    class CreateEvaluationFormResponse < Struct.new(
-      :evaluation_form_id,
-      :evaluation_form_arn)
+    class CreateContactResponse < Struct.new(
+      :contact_id,
+      :contact_arn)
       SENSITIVE = []
       include Aws::Structure
     end
 
+    # @!attribute [rw] description
+    #   The description of the email address.
+    #   @return [String]
+    #
     # @!attribute [rw] instance_id
     #   The identifier of the Amazon Connect instance. You can [find the
     #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
@@ -3451,64 +3652,200 @@ module Aws::Connect
     #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
     #   @return [String]
     #
-    # @!attribute [rw] name
-    #   The name of the hours of operation.
-    #   @return [String]
-    #
-    # @!attribute [rw] description
-    #   The description of the hours of operation.
+    # @!attribute [rw] email_address
+    #   The email address with the instance, in
+    #   \[^\\s@\]+@\[^\\s@\]+\\.\[^\\s@\]+ format.
     #   @return [String]
     #
-    # @!attribute [rw] time_zone
-    #   The time zone of the hours of operation.
+    # @!attribute [rw] display_name
+    #   The display name of email address
     #   @return [String]
     #
-    # @!attribute [rw] config
-    #   Configuration information for the hours of operation: day, start
-    #   time, and end time.
-    #   @return [Array<Types::HoursOfOperationConfig>]
-    #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
     #   resource. For example, \{ "Tags": \{"key1":"value1",
     #   "key2":"value2"} }.
     #   @return [Hash<String,String>]
     #
-    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateHoursOfOperationRequest AWS API Documentation
+    # @!attribute [rw] client_token
+    #   A unique, case-sensitive identifier that you provide to ensure the
+    #   idempotency of the request. If not provided, the Amazon Web Services
+    #   SDK populates this field. For more information about idempotency,
+    #   see [Making retries safe with idempotent APIs][1].
     #
-    class CreateHoursOfOperationRequest < Struct.new(
-      :instance_id,
-      :name,
+    #
+    #
+    #   [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateEmailAddressRequest AWS API Documentation
+    #
+    class CreateEmailAddressRequest < Struct.new(
       :description,
-      :time_zone,
-      :config,
-      :tags)
-      SENSITIVE = []
+      :instance_id,
+      :email_address,
+      :display_name,
+      :tags,
+      :client_token)
+      SENSITIVE = [:description, :email_address, :display_name]
       include Aws::Structure
     end
 
-    # @!attribute [rw] hours_of_operation_id
-    #   The identifier for the hours of operation.
+    # @!attribute [rw] email_address_id
+    #   The identifier of the email address.
     #   @return [String]
     #
-    # @!attribute [rw] hours_of_operation_arn
-    #   The Amazon Resource Name (ARN) for the hours of operation.
+    # @!attribute [rw] email_address_arn
+    #   The Amazon Resource Name (ARN) of the email address.
     #   @return [String]
     #
-    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateHoursOfOperationResponse AWS API Documentation
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateEmailAddressResponse AWS API Documentation
     #
-    class CreateHoursOfOperationResponse < Struct.new(
-      :hours_of_operation_id,
-      :hours_of_operation_arn)
+    class CreateEmailAddressResponse < Struct.new(
+      :email_address_id,
+      :email_address_arn)
       SENSITIVE = []
       include Aws::Structure
     end
 
-    # @!attribute [rw] client_token
-    #   The idempotency token.
-    #   @return [String]
-    #
-    # @!attribute [rw] identity_management_type
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #   @return [String]
+    #
+    # @!attribute [rw] title
+    #   A title of the evaluation form.
+    #   @return [String]
+    #
+    # @!attribute [rw] description
+    #   The description of the evaluation form.
+    #   @return [String]
+    #
+    # @!attribute [rw] items
+    #   Items that are part of the evaluation form. The total number of
+    #   sections and questions must not exceed 100 each. Questions must be
+    #   contained in a section.
+    #   @return [Array<Types::EvaluationFormItem>]
+    #
+    # @!attribute [rw] scoring_strategy
+    #   A scoring strategy of the evaluation form.
+    #   @return [Types::EvaluationFormScoringStrategy]
+    #
+    # @!attribute [rw] client_token
+    #   A unique, case-sensitive identifier that you provide to ensure the
+    #   idempotency of the request. If not provided, the Amazon Web Services
+    #   SDK populates this field. For more information about idempotency,
+    #   see [Making retries safe with idempotent APIs][1].
+    #
+    #   **A suitable default value is auto-generated.** You should normally
+    #   not need to pass this option.
+    #
+    #
+    #
+    #   [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateEvaluationFormRequest AWS API Documentation
+    #
+    class CreateEvaluationFormRequest < Struct.new(
+      :instance_id,
+      :title,
+      :description,
+      :items,
+      :scoring_strategy,
+      :client_token)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] evaluation_form_id
+    #   The unique identifier for the evaluation form.
+    #   @return [String]
+    #
+    # @!attribute [rw] evaluation_form_arn
+    #   The Amazon Resource Name (ARN) for the evaluation form resource.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateEvaluationFormResponse AWS API Documentation
+    #
+    class CreateEvaluationFormResponse < Struct.new(
+      :evaluation_form_id,
+      :evaluation_form_arn)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #   @return [String]
+    #
+    # @!attribute [rw] name
+    #   The name of the hours of operation.
+    #   @return [String]
+    #
+    # @!attribute [rw] description
+    #   The description of the hours of operation.
+    #   @return [String]
+    #
+    # @!attribute [rw] time_zone
+    #   The time zone of the hours of operation.
+    #   @return [String]
+    #
+    # @!attribute [rw] config
+    #   Configuration information for the hours of operation: day, start
+    #   time, and end time.
+    #   @return [Array<Types::HoursOfOperationConfig>]
+    #
+    # @!attribute [rw] tags
+    #   The tags used to organize, track, or control access for this
+    #   resource. For example, \{ "Tags": \{"key1":"value1",
+    #   "key2":"value2"} }.
+    #   @return [Hash<String,String>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateHoursOfOperationRequest AWS API Documentation
+    #
+    class CreateHoursOfOperationRequest < Struct.new(
+      :instance_id,
+      :name,
+      :description,
+      :time_zone,
+      :config,
+      :tags)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] hours_of_operation_id
+    #   The identifier for the hours of operation.
+    #   @return [String]
+    #
+    # @!attribute [rw] hours_of_operation_arn
+    #   The Amazon Resource Name (ARN) for the hours of operation.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateHoursOfOperationResponse AWS API Documentation
+    #
+    class CreateHoursOfOperationResponse < Struct.new(
+      :hours_of_operation_id,
+      :hours_of_operation_arn)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] client_token
+    #   The idempotency token.
+    #   @return [String]
+    #
+    # @!attribute [rw] identity_management_type
     #   The type of identity management for your Amazon Connect users.
     #   @return [String]
     #
@@ -3932,6 +4269,10 @@ module Aws::Connect
     #   The outbound caller ID name, number, and outbound whisper flow.
     #   @return [Types::OutboundCallerConfig]
     #
+    # @!attribute [rw] outbound_email_config
+    #   The outbound email address ID for a specified queue.
+    #   @return [Types::OutboundEmailConfig]
+    #
     # @!attribute [rw] hours_of_operation_id
     #   The identifier for the hours of operation.
     #   @return [String]
@@ -3958,6 +4299,7 @@ module Aws::Connect
       :name,
       :description,
       :outbound_caller_config,
+      :outbound_email_config,
       :hours_of_operation_id,
       :max_contacts,
       :quick_connect_ids,
@@ -4316,6 +4658,11 @@ module Aws::Connect
     #   created by referencing this template.
     #   @return [String]
     #
+    # @!attribute [rw] self_assign_flow_id
+    #   The ContactFlowId for the flow that will be run if this template is
+    #   used to create a self-assigned task.
+    #   @return [String]
+    #
     # @!attribute [rw] constraints
     #   Constraints that are applicable to the fields listed.
     #   @return [Types::TaskTemplateConstraints]
@@ -4357,6 +4704,7 @@ module Aws::Connect
       :name,
       :description,
       :contact_flow_id,
+      :self_assign_flow_id,
       :constraints,
       :defaults,
       :status,
@@ -5310,6 +5658,32 @@ module Aws::Connect
     #
     class DeleteContactFlowResponse < Aws::EmptyStructure; end
 
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #   @return [String]
+    #
+    # @!attribute [rw] email_address_id
+    #   The identifier of the email address.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DeleteEmailAddressRequest AWS API Documentation
+    #
+    class DeleteEmailAddressRequest < Struct.new(
+      :instance_id,
+      :email_address_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DeleteEmailAddressResponse AWS API Documentation
+    #
+    class DeleteEmailAddressResponse < Aws::EmptyStructure; end
+
     # @!attribute [rw] instance_id
     #   The identifier of the Amazon Connect instance. You can [find the
     #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
@@ -5960,6 +6334,78 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #   @return [String]
+    #
+    # @!attribute [rw] email_address_id
+    #   The identifier of the email address.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeEmailAddressRequest AWS API Documentation
+    #
+    class DescribeEmailAddressRequest < Struct.new(
+      :instance_id,
+      :email_address_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] email_address_id
+    #   The identifier of the email address.
+    #   @return [String]
+    #
+    # @!attribute [rw] email_address_arn
+    #   The Amazon Resource Name (ARN) of the email address.
+    #   @return [String]
+    #
+    # @!attribute [rw] email_address
+    #   The email address with the instance, in
+    #   \[^\\s@\]+@\[^\\s@\]+\\.\[^\\s@\]+ format.
+    #   @return [String]
+    #
+    # @!attribute [rw] display_name
+    #   The display name of email address
+    #   @return [String]
+    #
+    # @!attribute [rw] description
+    #   The description of the email address.
+    #   @return [String]
+    #
+    # @!attribute [rw] create_timestamp
+    #   The email address creation timestamp in ISO 8601 Datetime.
+    #   @return [String]
+    #
+    # @!attribute [rw] modified_timestamp
+    #   The email address last modification timestamp in ISO 8601 Datetime.
+    #   @return [String]
+    #
+    # @!attribute [rw] tags
+    #   The tags used to organize, track, or control access for this
+    #   resource. For example, \{ "Tags": \{"key1":"value1",
+    #   "key2":"value2"} }.
+    #   @return [Hash<String,String>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeEmailAddressResponse AWS API Documentation
+    #
+    class DescribeEmailAddressResponse < Struct.new(
+      :email_address_id,
+      :email_address_arn,
+      :email_address,
+      :display_name,
+      :description,
+      :create_timestamp,
+      :modified_timestamp,
+      :tags)
+      SENSITIVE = [:email_address, :display_name, :description]
+      include Aws::Structure
+    end
+
     # @!attribute [rw] instance_id
     #   The identifier of the Amazon Connect instance. You can [find the
     #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
@@ -7124,68 +7570,239 @@ module Aws::Connect
       include Aws::Structure
     end
 
-    # Information about a reference when the `referenceType` is `EMAIL`.
-    # Otherwise, null.
+    # Contains information about a source or destination email address
     #
-    # @!attribute [rw] name
-    #   Identifier of the email reference.
+    # @!attribute [rw] email_address
+    #   The email address with the instance, in
+    #   \[^\\s@\]+@\[^\\s@\]+\\.\[^\\s@\]+ format.
     #   @return [String]
     #
-    # @!attribute [rw] value
-    #   A valid email address.
+    # @!attribute [rw] display_name
+    #   The display name of email address.
     #   @return [String]
     #
-    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EmailReference AWS API Documentation
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EmailAddressInfo AWS API Documentation
     #
-    class EmailReference < Struct.new(
-      :name,
-      :value)
-      SENSITIVE = []
+    class EmailAddressInfo < Struct.new(
+      :email_address,
+      :display_name)
+      SENSITIVE = [:email_address, :display_name]
       include Aws::Structure
     end
 
-    # An empty value.
-    #
-    # @api private
-    #
-    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EmptyFieldValue AWS API Documentation
-    #
-    class EmptyFieldValue < Aws::EmptyStructure; end
-
-    # The encryption configuration.
+    # Contains information about an email address for a contact center.
     #
-    # @!attribute [rw] encryption_type
-    #   The type of encryption.
+    # @!attribute [rw] email_address_id
+    #   The identifier of the email address.
     #   @return [String]
     #
-    # @!attribute [rw] key_id
-    #   The full ARN of the encryption key.
-    #
-    #   <note markdown="1"> Be sure to provide the full ARN of the encryption key, not just the
-    #   ID.
-    #
-    #    Amazon Connect supports only KMS keys with the default key spec of [
-    #   `SYMMETRIC_DEFAULT` ][1].
-    #
-    #    </note>
+    # @!attribute [rw] email_address_arn
+    #   The Amazon Resource Name (ARN) of the email address.
+    #   @return [String]
     #
+    # @!attribute [rw] email_address
+    #   The email address with the instance, in
+    #   \[^\\s@\]+@\[^\\s@\]+\\.\[^\\s@\]+ format.
+    #   @return [String]
     #
+    # @!attribute [rw] description
+    #   The description of the email address.
+    #   @return [String]
     #
-    #   [1]: https://docs.aws.amazon.com/kms/latest/developerguide/asymmetric-key-specs.html#key-spec-symmetric-default
+    # @!attribute [rw] display_name
+    #   The display name of email address.
     #   @return [String]
     #
-    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EncryptionConfig AWS API Documentation
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EmailAddressMetadata AWS API Documentation
     #
-    class EncryptionConfig < Struct.new(
-      :encryption_type,
-      :key_id)
-      SENSITIVE = []
+    class EmailAddressMetadata < Struct.new(
+      :email_address_id,
+      :email_address_arn,
+      :email_address,
+      :description,
+      :display_name)
+      SENSITIVE = [:email_address, :description, :display_name]
       include Aws::Structure
     end
 
-    # End associated tasks related to a case.
-    #
-    # @api private
+    # The search criteria to be used to return email addresses.
+    #
+    # @!attribute [rw] or_conditions
+    #   A list of conditions which would be applied together with an OR
+    #   condition.
+    #   @return [Array<Types::EmailAddressSearchCriteria>]
+    #
+    # @!attribute [rw] and_conditions
+    #   A list of conditions which would be applied together with an AND
+    #   condition.
+    #   @return [Array<Types::EmailAddressSearchCriteria>]
+    #
+    # @!attribute [rw] string_condition
+    #   A leaf node condition which can be used to specify a string
+    #   condition.
+    #   @return [Types::StringCondition]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EmailAddressSearchCriteria AWS API Documentation
+    #
+    class EmailAddressSearchCriteria < Struct.new(
+      :or_conditions,
+      :and_conditions,
+      :string_condition)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # Filters to be applied to search results.
+    #
+    # @!attribute [rw] tag_filter
+    #   An object that can be used to specify Tag conditions inside the
+    #   `SearchFilter`. This accepts an `OR` of `AND` (List of List) input
+    #   where:
+    #
+    #   * Top level list specifies conditions that need to be applied with
+    #     `OR` operator
+    #
+    #   * Inner list specifies conditions that need to be applied with `AND`
+    #     operator.
+    #   @return [Types::ControlPlaneTagFilter]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EmailAddressSearchFilter AWS API Documentation
+    #
+    class EmailAddressSearchFilter < Struct.new(
+      :tag_filter)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # Information about the email attachment files.
+    #
+    # @!attribute [rw] file_name
+    #   A case-sensitive name of the attached file being uploaded.
+    #   @return [String]
+    #
+    # @!attribute [rw] s3_url
+    #   The pre-signed URLs for the S3 bucket where the email attachment is
+    #   stored.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EmailAttachment AWS API Documentation
+    #
+    class EmailAttachment < Struct.new(
+      :file_name,
+      :s3_url)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # Information about the reference when the referenceType is
+    # `EMAIL_MESSAGE`. Otherwise, null.
+    #
+    # @!attribute [rw] name
+    #   The name of the email message reference
+    #   @return [String]
+    #
+    # @!attribute [rw] arn
+    #   The Amazon Resource Name (ARN) of the email message reference
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EmailMessageReference AWS API Documentation
+    #
+    class EmailMessageReference < Struct.new(
+      :name,
+      :arn)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # Information about the email recipient
+    #
+    # @!attribute [rw] address
+    #   Address of the email recipient.
+    #
+    #   Type: String
+    #
+    #   Length Constraints: Minimum length of 1. Maximum length of 256.
+    #   @return [String]
+    #
+    # @!attribute [rw] display_name
+    #   Display name of the email recipient.
+    #
+    #   Type: String
+    #
+    #   Length Constraints: Minimum length of 1. Maximum length of 256.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EmailRecipient AWS API Documentation
+    #
+    class EmailRecipient < Struct.new(
+      :address,
+      :display_name)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # Information about a reference when the `referenceType` is `EMAIL`.
+    # Otherwise, null.
+    #
+    # @!attribute [rw] name
+    #   Identifier of the email reference.
+    #   @return [String]
+    #
+    # @!attribute [rw] value
+    #   A valid email address.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EmailReference AWS API Documentation
+    #
+    class EmailReference < Struct.new(
+      :name,
+      :value)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # An empty value.
+    #
+    # @api private
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EmptyFieldValue AWS API Documentation
+    #
+    class EmptyFieldValue < Aws::EmptyStructure; end
+
+    # The encryption configuration.
+    #
+    # @!attribute [rw] encryption_type
+    #   The type of encryption.
+    #   @return [String]
+    #
+    # @!attribute [rw] key_id
+    #   The full ARN of the encryption key.
+    #
+    #   <note markdown="1"> Be sure to provide the full ARN of the encryption key, not just the
+    #   ID.
+    #
+    #    Amazon Connect supports only KMS keys with the default key spec of [
+    #   `SYMMETRIC_DEFAULT` ][1].
+    #
+    #    </note>
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/kms/latest/developerguide/asymmetric-key-specs.html#key-spec-symmetric-default
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EncryptionConfig AWS API Documentation
+    #
+    class EncryptionConfig < Struct.new(
+      :encryption_type,
+      :key_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # End associated tasks related to a case.
+    #
+    # @api private
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EndAssociatedTasksActionDefinition AWS API Documentation
     #
@@ -7210,6 +7827,30 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Information about the endpoint.
+    #
+    # @!attribute [rw] type
+    #   Type of endpoint.
+    #   @return [String]
+    #
+    # @!attribute [rw] address
+    #   Address of the endpoint.
+    #   @return [String]
+    #
+    # @!attribute [rw] display_name
+    #   Display name of the endpoint.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EndpointInfo AWS API Documentation
+    #
+    class EndpointInfo < Struct.new(
+      :type,
+      :address,
+      :display_name)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # This API is in preview release for Amazon Connect and is subject to
     # change.
     #
@@ -8321,7 +8962,7 @@ module Aws::Connect
     # Request to GetAttachedFile API.
     #
     # @!attribute [rw] instance_id
-    #   The unique identifier of the Connect instance.
+    #   The unique identifier of the Amazon Connect instance.
     #   @return [String]
     #
     # @!attribute [rw] file_id
@@ -8334,8 +8975,8 @@ module Aws::Connect
     #   @return [Integer]
     #
     # @!attribute [rw] associated_resource_arn
-    #   The resource to which the attached file is (being) uploaded to.
-    #   [Cases][1] are the only current supported resource.
+    #   The resource to which the attached file is (being) uploaded to. The
+    #   supported resources are [Cases][1] and [Email][2].
     #
     #   <note markdown="1"> This value must be a valid ARN.
     #
@@ -8343,7 +8984,8 @@ module Aws::Connect
     #
     #
     #
-    #   [1]: https://docs.aws.amazon.com/connect/latest/APIReference/API_connect-cases_CreateCase.html
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/cases.html
+    #   [2]: https://docs.aws.amazon.com/connect/latest/adminguide/setup-email-channel.html
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/GetAttachedFileRequest AWS API Documentation
@@ -10687,6 +11329,11 @@ module Aws::Connect
     #   created by referencing this template.
     #   @return [String]
     #
+    # @!attribute [rw] self_assign_flow_id
+    #   ContactFlowId for the flow that will be run if this template is used
+    #   to create a self-assigned task
+    #   @return [String]
+    #
     # @!attribute [rw] constraints
     #   Constraints that are applicable to the fields listed.
     #   @return [Types::TaskTemplateConstraints]
@@ -10730,6 +11377,7 @@ module Aws::Connect
       :name,
       :description,
       :contact_flow_id,
+      :self_assign_flow_id,
       :constraints,
       :defaults,
       :fields,
@@ -11485,6 +12133,73 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # The additional TO CC recipients information of inbound email.
+    #
+    # @!attribute [rw] to_addresses
+    #   The additional recipients information present in to list.
+    #   @return [Array<Types::EmailAddressInfo>]
+    #
+    # @!attribute [rw] cc_addresses
+    #   The additional recipients information present in cc list.
+    #   @return [Array<Types::EmailAddressInfo>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/InboundAdditionalRecipients AWS API Documentation
+    #
+    class InboundAdditionalRecipients < Struct.new(
+      :to_addresses,
+      :cc_addresses)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # Information about email body content.
+    #
+    # @!attribute [rw] message_source_type
+    #   The message source type, that is, `RAW`.
+    #   @return [String]
+    #
+    # @!attribute [rw] raw_message
+    #   The raw email body content.
+    #   @return [Types::InboundRawMessage]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/InboundEmailContent AWS API Documentation
+    #
+    class InboundEmailContent < Struct.new(
+      :message_source_type,
+      :raw_message)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # Information about the raw email body content.
+    #
+    # @!attribute [rw] subject
+    #   The email subject.
+    #   @return [String]
+    #
+    # @!attribute [rw] body
+    #   The email message body.
+    #   @return [String]
+    #
+    # @!attribute [rw] content_type
+    #   Type of content, that is, `text/plain` or `text/html`.
+    #   @return [String]
+    #
+    # @!attribute [rw] headers
+    #   Headers present in inbound email.
+    #   @return [Hash<String,String>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/InboundRawMessage AWS API Documentation
+    #
+    class InboundRawMessage < Struct.new(
+      :subject,
+      :body,
+      :content_type,
+      :headers)
+      SENSITIVE = [:subject, :body]
+      include Aws::Structure
+    end
+
     # The Amazon Connect instance.
     #
     # @!attribute [rw] id
@@ -12160,6 +12875,64 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_id
+    #   The identifier of the contact in this instance of Amazon Connect.
+    #   @return [String]
+    #
+    # @!attribute [rw] max_results
+    #   The maximum number of results to return per page.
+    #
+    #   The maximum number of results to return per page. The default
+    #   MaxResult size is 25.
+    #
+    #   Valid Range: Minimum value of 1. Maximum value of 100.
+    #   @return [Integer]
+    #
+    # @!attribute [rw] next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListAssociatedContactsRequest AWS API Documentation
+    #
+    class ListAssociatedContactsRequest < Struct.new(
+      :instance_id,
+      :contact_id,
+      :max_results,
+      :next_token)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] contact_summary_list
+    #   List of the contact summary for all the contacts in contact tree
+    #   associated with unique identifier.
+    #   @return [Array<Types::AssociatedContactSummary>]
+    #
+    # @!attribute [rw] next_token
+    #   If there are additional results, this is the token for the next set
+    #   of results.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListAssociatedContactsResponse AWS API Documentation
+    #
+    class ListAssociatedContactsResponse < Struct.new(
+      :contact_summary_list,
+      :next_token)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @!attribute [rw] instance_id
     #   The identifier of the Amazon Connect instance. You can [find the
     #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
@@ -15054,7 +15827,21 @@ module Aws::Connect
       include Aws::Structure
     end
 
-    # The outbound caller ID name, number, and outbound whisper flow.
+    # The additional recipients information of outbound email.
+    #
+    # @!attribute [rw] cc_email_addresses
+    #   The additional CC email address recipients information.
+    #   @return [Array<Types::EmailAddressInfo>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/OutboundAdditionalRecipients AWS API Documentation
+    #
+    class OutboundAdditionalRecipients < Struct.new(
+      :cc_email_addresses)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # The outbound caller ID name, number, and outbound whisper flow.
     #
     # @!attribute [rw] outbound_caller_id_name
     #   The caller ID name.
@@ -15092,10 +15879,72 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # The outbound email address Id.
+    #
+    # @!attribute [rw] outbound_email_address_id
+    #   The identifier of the email address.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/OutboundEmailConfig AWS API Documentation
+    #
+    class OutboundEmailConfig < Struct.new(
+      :outbound_email_address_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # Information about email body content.
+    #
+    # @!attribute [rw] message_source_type
+    #   The message source type, that is, `RAW` or `TEMPLATE`.
+    #   @return [String]
+    #
+    # @!attribute [rw] templated_message_config
+    #   Information about template message configuration.
+    #   @return [Types::TemplatedMessageConfig]
+    #
+    # @!attribute [rw] raw_message
+    #   The raw email body content.
+    #   @return [Types::OutboundRawMessage]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/OutboundEmailContent AWS API Documentation
+    #
+    class OutboundEmailContent < Struct.new(
+      :message_source_type,
+      :templated_message_config,
+      :raw_message)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # Information about the raw email body content.
+    #
+    # @!attribute [rw] subject
+    #   The email subject.
+    #   @return [String]
+    #
+    # @!attribute [rw] body
+    #   The email message body.
+    #   @return [String]
+    #
+    # @!attribute [rw] content_type
+    #   Type of content, that is, `text/plain` or `text/html`.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/OutboundRawMessage AWS API Documentation
+    #
+    class OutboundRawMessage < Struct.new(
+      :subject,
+      :body,
+      :content_type)
+      SENSITIVE = [:subject, :body]
+      include Aws::Structure
+    end
+
     # Thrown for analyzed content when requested OutputType was not enabled
     # for a given contact. For example, if an OutputType.Raw was requested
-    # for a contact that had `RedactedOnly` Redaction policy set in
-    # Contact flow.
+    # for a contact that had `RedactedOnly` Redaction policy set in the
+    # flow.
     #
     # @!attribute [rw] message
     #   @return [String]
@@ -15796,6 +16645,10 @@ module Aws::Connect
     #   The outbound caller ID name, number, and outbound whisper flow.
     #   @return [Types::OutboundCallerConfig]
     #
+    # @!attribute [rw] outbound_email_config
+    #   The outbound email address ID for a specified queue.
+    #   @return [Types::OutboundEmailConfig]
+    #
     # @!attribute [rw] hours_of_operation_id
     #   The identifier for the hours of operation.
     #   @return [String]
@@ -15832,6 +16685,7 @@ module Aws::Connect
       :queue_id,
       :description,
       :outbound_caller_config,
+      :outbound_email_config,
       :hours_of_operation_id,
       :max_contacts,
       :status,
@@ -16684,11 +17538,26 @@ module Aws::Connect
     #   The type of the reference. `DATE` must be of type Epoch timestamp.
     #   @return [String]
     #
+    # @!attribute [rw] status
+    #   Status of the attachment reference type.
+    #   @return [String]
+    #
+    # @!attribute [rw] arn
+    #   The Amazon Resource Name (ARN) of the reference
+    #   @return [String]
+    #
+    # @!attribute [rw] status_reason
+    #   Relevant details why the reference was not successfully created.
+    #   @return [String]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/Reference AWS API Documentation
     #
     class Reference < Struct.new(
       :value,
-      :type)
+      :type,
+      :status,
+      :arn,
+      :status_reason)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -16709,6 +17578,11 @@ module Aws::Connect
     #   `ATTACHMENT`. Otherwise, null.
     #   @return [Types::AttachmentReference]
     #
+    # @!attribute [rw] email_message
+    #   Information about the reference when the referenceType is
+    #   `EMAIL_MESSAGE`. Otherwise, null.
+    #   @return [Types::EmailMessageReference]
+    #
     # @!attribute [rw] string
     #   Information about a reference when the `referenceType` is `STRING`.
     #   Otherwise, null.
@@ -16734,6 +17608,7 @@ module Aws::Connect
     class ReferenceSummary < Struct.new(
       :url,
       :attachment,
+      :email_message,
       :string,
       :number,
       :date,
@@ -16745,6 +17620,7 @@ module Aws::Connect
 
       class Url < ReferenceSummary; end
       class Attachment < ReferenceSummary; end
+      class EmailMessage < ReferenceSummary; end
       class String < ReferenceSummary; end
       class Number < ReferenceSummary; end
       class Date < ReferenceSummary; end
@@ -17883,7 +18759,7 @@ module Aws::Connect
     #   @return [Types::ContactFlowModuleSearchFilter]
     #
     # @!attribute [rw] search_criteria
-    #   The search criteria to be used to return contact flow modules.
+    #   The search criteria to be used to return flow modules.
     #
     #   <note markdown="1"> The `name` and `description` fields support "contains" queries
     #   with a minimum of 2 characters and a maximum of 25 characters. Any
@@ -17906,7 +18782,7 @@ module Aws::Connect
     end
 
     # @!attribute [rw] contact_flow_modules
-    #   The search criteria to be used to return contact flow modules.
+    #   The search criteria to be used to return flow modules.
     #   @return [Array<Types::ContactFlowModule>]
     #
     # @!attribute [rw] next_token
@@ -17915,7 +18791,7 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] approximate_total_count
-    #   The total number of contact flows which matched your search query.
+    #   The total number of flows which matched your search query.
     #   @return [Integer]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchContactFlowModulesResponse AWS API Documentation
@@ -17980,7 +18856,7 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] approximate_total_count
-    #   The total number of contact flows which matched your search query.
+    #   The total number of flows which matched your search query.
     #   @return [Integer]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchContactFlowsResponse AWS API Documentation
@@ -18126,6 +19002,11 @@ module Aws::Connect
     #   [2]: https://docs.aws.amazon.com/service-authorization/latest/reference/list_amazonconnect.html#amazonconnect-actions-as-permissions
     #   @return [Types::SearchableContactAttributes]
     #
+    # @!attribute [rw] searchable_segment_attributes
+    #   The search criteria based on searchable segment attributes of a
+    #   contact.
+    #   @return [Types::SearchableSegmentAttributes]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchCriteria AWS API Documentation
     #
     class SearchCriteria < Struct.new(
@@ -18135,7 +19016,70 @@ module Aws::Connect
       :contact_analysis,
       :initiation_methods,
       :queue_ids,
-      :searchable_contact_attributes)
+      :searchable_contact_attributes,
+      :searchable_segment_attributes)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #   @return [String]
+    #
+    # @!attribute [rw] max_results
+    #   The maximum number of results to return per page.
+    #   @return [Integer]
+    #
+    # @!attribute [rw] next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
+    #   @return [String]
+    #
+    # @!attribute [rw] search_criteria
+    #   The search criteria to be used to return email addresses.
+    #   @return [Types::EmailAddressSearchCriteria]
+    #
+    # @!attribute [rw] search_filter
+    #   Filters to be applied to search results.
+    #   @return [Types::EmailAddressSearchFilter]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchEmailAddressesRequest AWS API Documentation
+    #
+    class SearchEmailAddressesRequest < Struct.new(
+      :instance_id,
+      :max_results,
+      :next_token,
+      :search_criteria,
+      :search_filter)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] next_token
+    #   If there are additional results, this is the token for the next set
+    #   of results.
+    #   @return [String]
+    #
+    # @!attribute [rw] email_addresses
+    #   List of email addresses matching SearchFilter and SearchCriteria
+    #   @return [Array<Types::EmailAddressMetadata>]
+    #
+    # @!attribute [rw] approximate_total_count
+    #   The total number of email addresses which matched your search query.
+    #   @return [Integer]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchEmailAddressesResponse AWS API Documentation
+    #
+    class SearchEmailAddressesResponse < Struct.new(
+      :next_token,
+      :email_addresses,
+      :approximate_total_count)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -18890,7 +19834,7 @@ module Aws::Connect
       include Aws::Structure
     end
 
-    # The search criteria based on user-defned contact attribute key and
+    # The search criteria based on user-defined contact attribute key and
     # values to search on.
     #
     # @!attribute [rw] key
@@ -18911,6 +19855,48 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # The search criteria based on searchable segment attributes of a
+    # contact
+    #
+    # @!attribute [rw] criteria
+    #   The list of criteria based on searchable segment attributes.
+    #   @return [Array<Types::SearchableSegmentAttributesCriteria>]
+    #
+    # @!attribute [rw] match_type
+    #   The match type combining search criteria using multiple searchable
+    #   segment attributes.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchableSegmentAttributes AWS API Documentation
+    #
+    class SearchableSegmentAttributes < Struct.new(
+      :criteria,
+      :match_type)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # The search criteria based on searchable segment attribute key and
+    # values to search on.
+    #
+    # @!attribute [rw] key
+    #   The key containing a searchable segment attribute.
+    #   @return [String]
+    #
+    # @!attribute [rw] values
+    #   The list of values to search for within a searchable segment
+    #   attribute.
+    #   @return [Array<String>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchableSegmentAttributesCriteria AWS API Documentation
+    #
+    class SearchableSegmentAttributesCriteria < Struct.new(
+      :key,
+      :values)
+      SENSITIVE = [:key, :values]
+      include Aws::Structure
+    end
+
     # Configuration information of the security key.
     #
     # @!attribute [rw] association_id
@@ -19151,10 +20137,20 @@ module Aws::Connect
     #   The value of a segment attribute.
     #   @return [String]
     #
+    # @!attribute [rw] value_map
+    #   The value of a segment attribute.
+    #   @return [Hash<String,Types::SegmentAttributeValue>]
+    #
+    # @!attribute [rw] value_integer
+    #   The value of a segment attribute.
+    #   @return [Integer]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SegmentAttributeValue AWS API Documentation
     #
     class SegmentAttributeValue < Struct.new(
-      :value_string)
+      :value_string,
+      :value_map,
+      :value_integer)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -19267,19 +20263,110 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #   @return [String]
+    #
+    # @!attribute [rw] from_email_address
+    #   The email address to be used for sending email.
+    #   @return [Types::EmailAddressInfo]
+    #
+    # @!attribute [rw] destination_email_address
+    #   The email address to send the email to.
+    #   @return [Types::EmailAddressInfo]
+    #
+    # @!attribute [rw] additional_recipients
+    #   The additional recipients address of the email in CC.
+    #   @return [Types::OutboundAdditionalRecipients]
+    #
+    # @!attribute [rw] email_message
+    #   The email message body to be sent to the newly created email.
+    #   @return [Types::OutboundEmailContent]
+    #
+    # @!attribute [rw] traffic_type
+    #   Denotes the class of traffic.
+    #   @return [String]
+    #
+    # @!attribute [rw] source_campaign
+    #   A Campaign object need for Campaign traffic type.
+    #   @return [Types::SourceCampaign]
+    #
+    # @!attribute [rw] client_token
+    #   A unique, case-sensitive identifier that you provide to ensure the
+    #   idempotency of the request. If not provided, the Amazon Web Services
+    #   SDK populates this field. For more information about idempotency,
+    #   see [Making retries safe with idempotent APIs][1].
+    #
+    #   **A suitable default value is auto-generated.** You should normally
+    #   not need to pass this option.
+    #
+    #
+    #
+    #   [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SendOutboundEmailRequest AWS API Documentation
+    #
+    class SendOutboundEmailRequest < Struct.new(
+      :instance_id,
+      :from_email_address,
+      :destination_email_address,
+      :additional_recipients,
+      :email_message,
+      :traffic_type,
+      :source_campaign,
+      :client_token)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SendOutboundEmailResponse AWS API Documentation
+    #
+    class SendOutboundEmailResponse < Aws::EmptyStructure; end
+
     # The service quota has been exceeded.
     #
     # @!attribute [rw] message
     #   @return [String]
     #
+    # @!attribute [rw] reason
+    #   The reason for the exception.
+    #   @return [Types::ServiceQuotaExceededExceptionReason]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ServiceQuotaExceededException AWS API Documentation
     #
     class ServiceQuotaExceededException < Struct.new(
-      :message)
+      :message,
+      :reason)
       SENSITIVE = []
       include Aws::Structure
     end
 
+    # The reason for the exception.
+    #
+    # @!attribute [rw] attached_file_service_quota_exceeded_exception_reason
+    #   Total file size of all files or total number of files exceeds the
+    #   service quota
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ServiceQuotaExceededExceptionReason AWS API Documentation
+    #
+    class ServiceQuotaExceededExceptionReason < Struct.new(
+      :attached_file_service_quota_exceeded_exception_reason,
+      :unknown)
+      SENSITIVE = []
+      include Aws::Structure
+      include Aws::Structure::Union
+
+      class AttachedFileServiceQuotaExceededExceptionReason < ServiceQuotaExceededExceptionReason; end
+      class Unknown < ServiceQuotaExceededExceptionReason; end
+    end
+
     # The distribution that determines which Amazon Web Services Regions
     # should be used to sign in agents in to both the instance and its
     # replica(s).
@@ -19364,6 +20451,25 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Information about the campaign.
+    #
+    # @!attribute [rw] campaign_id
+    #   A unique identifier for a campaign.
+    #   @return [String]
+    #
+    # @!attribute [rw] outbound_request_id
+    #   A unique identifier for a each request part of same campaign.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SourceCampaign AWS API Documentation
+    #
+    class SourceCampaign < Struct.new(
+      :campaign_id,
+      :outbound_request_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @!attribute [rw] client_token
     #   A unique, case-sensitive identifier that you provide to ensure the
     #   idempotency of the request. If not provided, the Amazon Web Services
@@ -19397,11 +20503,13 @@ module Aws::Connect
     #
     # @!attribute [rw] file_use_case_type
     #   The use case for the file.
+    #
+    #   Only `ATTACHMENTS` are supported.
     #   @return [String]
     #
     # @!attribute [rw] associated_resource_arn
-    #   The resource to which the attached file is (being) uploaded to.
-    #   [Cases][1] are the only current supported resource.
+    #   The resource to which the attached file is (being) uploaded to. The
+    #   supported resources are [Cases][1] and [Email][2].
     #
     #   <note markdown="1"> This value must be a valid ARN.
     #
@@ -19409,7 +20517,8 @@ module Aws::Connect
     #
     #
     #
-    #   [1]: https://docs.aws.amazon.com/connect/latest/APIReference/API_connect-cases_CreateCase.html
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/cases.html
+    #   [2]: https://docs.aws.amazon.com/connect/latest/adminguide/setup-email-channel.html
     #   @return [String]
     #
     # @!attribute [rw] created_by
@@ -19491,8 +20600,8 @@ module Aws::Connect
     # @!attribute [rw] contact_flow_id
     #   The identifier of the flow for initiating the chat. To see the
     #   ContactFlowId in the Amazon Connect admin website, on the navigation
-    #   menu go to **Routing**, **Contact Flows**. Choose the flow. On the
-    #   flow page, under the name of the flow, choose **Show additional flow
+    #   menu go to **Routing**, **Flows**. Choose the flow. On the flow
+    #   page, under the name of the flow, choose **Show additional flow
     #   information**. The ContactFlowId is the last part of the ARN, shown
     #   here in bold:
     #
@@ -19723,52 +20832,184 @@ module Aws::Connect
     #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
     #   @return [String]
     #
-    # @!attribute [rw] contact_id
-    #   The identifier of the contact.
+    # @!attribute [rw] contact_id
+    #   The identifier of the contact.
+    #   @return [String]
+    #
+    # @!attribute [rw] initial_contact_id
+    #   The identifier of the contact. This is the identifier of the contact
+    #   associated with the first interaction with the contact center.
+    #   @return [String]
+    #
+    # @!attribute [rw] voice_recording_configuration
+    #   The person being recorded.
+    #   @return [Types::VoiceRecordingConfiguration]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartContactRecordingRequest AWS API Documentation
+    #
+    class StartContactRecordingRequest < Struct.new(
+      :instance_id,
+      :contact_id,
+      :initial_contact_id,
+      :voice_recording_configuration)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartContactRecordingResponse AWS API Documentation
+    #
+    class StartContactRecordingResponse < Aws::EmptyStructure; end
+
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_id
+    #   The identifier of the contact. This is the identifier of the contact
+    #   associated with the first interaction with the contact center.
+    #   @return [String]
+    #
+    # @!attribute [rw] chat_streaming_configuration
+    #   The streaming configuration, such as the Amazon SNS streaming
+    #   endpoint.
+    #   @return [Types::ChatStreamingConfiguration]
+    #
+    # @!attribute [rw] client_token
+    #   A unique, case-sensitive identifier that you provide to ensure the
+    #   idempotency of the request. If not provided, the Amazon Web Services
+    #   SDK populates this field. For more information about idempotency,
+    #   see [Making retries safe with idempotent APIs][1].
+    #
+    #   **A suitable default value is auto-generated.** You should normally
+    #   not need to pass this option.
+    #
+    #
+    #
+    #   [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartContactStreamingRequest AWS API Documentation
+    #
+    class StartContactStreamingRequest < Struct.new(
+      :instance_id,
+      :contact_id,
+      :chat_streaming_configuration,
+      :client_token)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] streaming_id
+    #   The identifier of the streaming configuration enabled.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartContactStreamingResponse AWS API Documentation
+    #
+    class StartContactStreamingResponse < Struct.new(
+      :streaming_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #   @return [String]
+    #
+    # @!attribute [rw] from_email_address
+    #   The email address of the customer.
+    #   @return [Types::EmailAddressInfo]
+    #
+    # @!attribute [rw] destination_email_address
+    #   The email address associated with the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] description
+    #   A description of the email contact.
+    #   @return [String]
+    #
+    # @!attribute [rw] references
+    #   A formatted URL that is shown to an agent in the Contact Control
+    #   Panel (CCP). Emails can have the following reference types at the
+    #   time of creation: `URL` \| `NUMBER` \| `STRING` \| `DATE`. `EMAIL`
+    #   \| `EMAIL_MESSAGE` \|`ATTACHMENT` are not a supported reference type
+    #   during email creation.
+    #   @return [Hash<String,Types::Reference>]
+    #
+    # @!attribute [rw] name
+    #   The name of a email that is shown to an agent in the Contact Control
+    #   Panel (CCP).
+    #   @return [String]
+    #
+    # @!attribute [rw] email_message
+    #   The email message body to be sent to the newly created email.
+    #   @return [Types::InboundEmailContent]
+    #
+    # @!attribute [rw] additional_recipients
+    #   The addtional recipients address of the email.
+    #   @return [Types::InboundAdditionalRecipients]
+    #
+    # @!attribute [rw] attachments
+    #   List of S3 presigned URLs of email attachments and their file name.
+    #   @return [Array<Types::EmailAttachment>]
+    #
+    # @!attribute [rw] contact_flow_id
+    #   The identifier of the flow for initiating the emails. To see the
+    #   ContactFlowId in the Amazon Connect admin website, on the navigation
+    #   menu go to **Routing**, **Flows**. Choose the flow. On the flow
+    #   page, under the name of the flow, choose **Show additional flow
+    #   information**. The ContactFlowId is the last part of the ARN, shown
+    #   here in bold:
+    #
+    #   arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/**846ec553-a005-41c0-8341-xxxxxxxxxxxx**
     #   @return [String]
     #
-    # @!attribute [rw] initial_contact_id
-    #   The identifier of the contact. This is the identifier of the contact
-    #   associated with the first interaction with the contact center.
+    # @!attribute [rw] related_contact_id
+    #   The contactId that is related to this contact. Linking emails
+    #   together by using `RelatedContactID` copies over contact attributes
+    #   from the related email contact to the new email contact. All updates
+    #   to user-defined attributes in the new email contact are limited to
+    #   the individual contact ID. There are no limits to the number of
+    #   contacts that can be linked by using `RelatedContactId`.
     #   @return [String]
     #
-    # @!attribute [rw] voice_recording_configuration
-    #   The person being recorded.
-    #   @return [Types::VoiceRecordingConfiguration]
-    #
-    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartContactRecordingRequest AWS API Documentation
-    #
-    class StartContactRecordingRequest < Struct.new(
-      :instance_id,
-      :contact_id,
-      :initial_contact_id,
-      :voice_recording_configuration)
-      SENSITIVE = []
-      include Aws::Structure
-    end
-
-    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartContactRecordingResponse AWS API Documentation
+    # @!attribute [rw] attributes
+    #   A custom key-value pair using an attribute map. The attributes are
+    #   standard Amazon Connect attributes, and can be accessed in flows
+    #   just like any other contact attributes.
     #
-    class StartContactRecordingResponse < Aws::EmptyStructure; end
-
-    # @!attribute [rw] instance_id
-    #   The identifier of the Amazon Connect instance. You can [find the
-    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #   There can be up to 32,768 UTF-8 bytes across all key-value pairs per
+    #   contact. Attribute keys can include only alphanumeric, dash, and
+    #   underscore characters.
+    #   @return [Hash<String,String>]
     #
+    # @!attribute [rw] segment_attributes
+    #   A set of system defined key-value pairs stored on individual contact
+    #   segments using an attribute map. The attributes are standard Amazon
+    #   Connect attributes. They can be accessed in flows.
     #
+    #   Attribute keys can include only alphanumeric, -, and \_.
     #
-    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
-    #   @return [String]
+    #   This field can be used to show channel subtype, such as
+    #   `connect:Guide`.
     #
-    # @!attribute [rw] contact_id
-    #   The identifier of the contact. This is the identifier of the contact
-    #   associated with the first interaction with the contact center.
-    #   @return [String]
+    #   <note markdown="1"> To set contact expiry, a `ValueMap` must be specified containing the
+    #   integer number of minutes the contact will be active for before
+    #   expiring, with `SegmentAttributes` like \{ `
+    #   "connect:ContactExpiry": {"ValueMap" : { "ExpiryDuration": {
+    #   "ValueInteger":135}}}}`.
     #
-    # @!attribute [rw] chat_streaming_configuration
-    #   The streaming configuration, such as the Amazon SNS streaming
-    #   endpoint.
-    #   @return [Types::ChatStreamingConfiguration]
+    #    </note>
+    #   @return [Hash<String,Types::SegmentAttributeValue>]
     #
     # @!attribute [rw] client_token
     #   A unique, case-sensitive identifier that you provide to ensure the
@@ -19784,25 +21025,35 @@ module Aws::Connect
     #   [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
     #   @return [String]
     #
-    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartContactStreamingRequest AWS API Documentation
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartEmailContactRequest AWS API Documentation
     #
-    class StartContactStreamingRequest < Struct.new(
+    class StartEmailContactRequest < Struct.new(
       :instance_id,
-      :contact_id,
-      :chat_streaming_configuration,
+      :from_email_address,
+      :destination_email_address,
+      :description,
+      :references,
+      :name,
+      :email_message,
+      :additional_recipients,
+      :attachments,
+      :contact_flow_id,
+      :related_contact_id,
+      :attributes,
+      :segment_attributes,
       :client_token)
-      SENSITIVE = []
+      SENSITIVE = [:destination_email_address, :description, :name, :attachments]
       include Aws::Structure
     end
 
-    # @!attribute [rw] streaming_id
-    #   The identifier of the streaming configuration enabled.
+    # @!attribute [rw] contact_id
+    #   The identifier of this contact within the Amazon Connect instance.
     #   @return [String]
     #
-    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartContactStreamingResponse AWS API Documentation
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartEmailContactResponse AWS API Documentation
     #
-    class StartContactStreamingResponse < Struct.new(
-      :streaming_id)
+    class StartEmailContactResponse < Struct.new(
+      :contact_id)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -19941,6 +21192,75 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_id
+    #   The identifier of the contact in this instance of Amazon Connect.
+    #   @return [String]
+    #
+    # @!attribute [rw] from_email_address
+    #   The email address associated with the instance.
+    #   @return [Types::EmailAddressInfo]
+    #
+    # @!attribute [rw] destination_email_address
+    #   The email address of the customer.
+    #   @return [Types::EmailAddressInfo]
+    #
+    # @!attribute [rw] additional_recipients
+    #   The addtional recipients address of email in CC.
+    #   @return [Types::OutboundAdditionalRecipients]
+    #
+    # @!attribute [rw] email_message
+    #   The email message body to be sent to the newly created email.
+    #   @return [Types::OutboundEmailContent]
+    #
+    # @!attribute [rw] client_token
+    #   A unique, case-sensitive identifier that you provide to ensure the
+    #   idempotency of the request. If not provided, the Amazon Web Services
+    #   SDK populates this field. For more information about idempotency,
+    #   see [Making retries safe with idempotent APIs][1].
+    #
+    #   **A suitable default value is auto-generated.** You should normally
+    #   not need to pass this option.
+    #
+    #
+    #
+    #   [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartOutboundEmailContactRequest AWS API Documentation
+    #
+    class StartOutboundEmailContactRequest < Struct.new(
+      :instance_id,
+      :contact_id,
+      :from_email_address,
+      :destination_email_address,
+      :additional_recipients,
+      :email_message,
+      :client_token)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] contact_id
+    #   The identifier of the contact in this instance of Amazon Connect.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartOutboundEmailContactResponse AWS API Documentation
+    #
+    class StartOutboundEmailContactResponse < Struct.new(
+      :contact_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @!attribute [rw] name
     #   The name of a voice contact that is shown to an agent in the Contact
     #   Control Panel (CCP).
@@ -20140,8 +21460,8 @@ module Aws::Connect
     # @!attribute [rw] contact_flow_id
     #   The identifier of the flow for initiating the tasks. To see the
     #   ContactFlowId in the Amazon Connect admin website, on the navigation
-    #   menu go to **Routing**, **Contact Flows**. Choose the flow. On the
-    #   flow page, under the name of the flow, choose **Show additional flow
+    #   menu go to **Routing**, **Flows**. Choose the flow. On the flow
+    #   page, under the name of the flow, choose **Show additional flow
     #   information**. The ContactFlowId is the last part of the ARN, shown
     #   here in bold:
     #
@@ -20231,6 +21551,31 @@ module Aws::Connect
     #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/tasks.html#linked-tasks
     #   @return [String]
     #
+    # @!attribute [rw] segment_attributes
+    #   A set of system defined key-value pairs stored on individual contact
+    #   segments (unique contact ID) using an attribute map. The attributes
+    #   are standard Amazon Connect attributes. They can be accessed in
+    #   flows.
+    #
+    #   Attribute keys can include only alphanumeric, -, and \_.
+    #
+    #   This field can be used to set Contact Expiry as a duration in
+    #   minutes and set a UserId for the User who created a task.
+    #
+    #   <note markdown="1"> To set contact expiry, a ValueMap must be specified containing the
+    #   integer number of minutes the contact will be active for before
+    #   expiring, with `SegmentAttributes` like \{ `
+    #   "connect:ContactExpiry": {"ValueMap" : { "ExpiryDuration": {
+    #   "ValueInteger": 135}}}}`.
+    #
+    #    To set the created by user, a valid AgentResourceId must be
+    #   supplied, with `SegmentAttributes` like \{ `"connect:CreatedByUser"
+    #   { "ValueString":
+    #   "arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/agent/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx"}}}`.
+    #
+    #    </note>
+    #   @return [Hash<String,Types::SegmentAttributeValue>]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartTaskContactRequest AWS API Documentation
     #
     class StartTaskContactRequest < Struct.new(
@@ -20245,7 +21590,8 @@ module Aws::Connect
       :scheduled_time,
       :task_template_id,
       :quick_connect_id,
-      :related_contact_id)
+      :related_contact_id,
+      :segment_attributes)
       SENSITIVE = [:name, :description]
       include Aws::Structure
     end
@@ -20995,6 +22341,57 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Information about the template attributes.
+    #
+    # @!attribute [rw] custom_attributes
+    #   An object that specifies the custom attributes values to use for
+    #   variables in the message template. This object contains different
+    #   categories of key-value pairs. Each key defines a variable or
+    #   placeholder in the message template.
+    #   @return [Hash<String,String>]
+    #
+    # @!attribute [rw] customer_profile_attributes
+    #   An object that specifies the customer profile attributes values to
+    #   use for variables in the message template. This object contains
+    #   different categories of key-value pairs. Each key defines a variable
+    #   or placeholder in the message template.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/TemplateAttributes AWS API Documentation
+    #
+    class TemplateAttributes < Struct.new(
+      :custom_attributes,
+      :customer_profile_attributes)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # Information about template message configuration.
+    #
+    # @!attribute [rw] knowledge_base_id
+    #   The identifier of the knowledge base. Can be either the ID or the
+    #   ARN. URLs cannot contain the ARN.
+    #   @return [String]
+    #
+    # @!attribute [rw] message_template_id
+    #   The identifier of the message template Id.
+    #   @return [String]
+    #
+    # @!attribute [rw] template_attributes
+    #   Information about template attributes, that is, CustomAttributes or
+    #   CustomerProfileAttributes.
+    #   @return [Types::TemplateAttributes]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/TemplatedMessageConfig AWS API Documentation
+    #
+    class TemplatedMessageConfig < Struct.new(
+      :knowledge_base_id,
+      :message_template_id,
+      :template_attributes)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Contains information about the threshold for service level metrics.
     #
     # @!attribute [rw] comparison
@@ -21859,6 +23256,21 @@ module Aws::Connect
     #   Panel (CCP).
     #   @return [Hash<String,Types::Reference>]
     #
+    # @!attribute [rw] segment_attributes
+    #   A set of system defined key-value pairs stored on individual contact
+    #   segments (unique contact ID) using an attribute map. The attributes
+    #   are standard Amazon Connect attributes. They can be accessed in
+    #   flows.
+    #
+    #   Attribute keys can include only alphanumeric, -, and \_.
+    #
+    #   This field can be used to show channel subtype, such as
+    #   `connect:Guide`.
+    #
+    #   Currently Contact Expiry is the only segment attribute which can be
+    #   updated by using the UpdateContact API.
+    #   @return [Hash<String,Types::SegmentAttributeValue>]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactRequest AWS API Documentation
     #
     class UpdateContactRequest < Struct.new(
@@ -21866,7 +23278,8 @@ module Aws::Connect
       :contact_id,
       :name,
       :description,
-      :references)
+      :references,
+      :segment_attributes)
       SENSITIVE = [:name, :description]
       include Aws::Structure
     end
@@ -21956,6 +23369,67 @@ module Aws::Connect
     #
     class UpdateContactScheduleResponse < Aws::EmptyStructure; end
 
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #   @return [String]
+    #
+    # @!attribute [rw] email_address_id
+    #   The identifier of the email address.
+    #   @return [String]
+    #
+    # @!attribute [rw] description
+    #   The description of the email address.
+    #   @return [String]
+    #
+    # @!attribute [rw] display_name
+    #   The display name of email address.
+    #   @return [String]
+    #
+    # @!attribute [rw] client_token
+    #   A unique, case-sensitive identifier that you provide to ensure the
+    #   idempotency of the request. If not provided, the Amazon Web Services
+    #   SDK populates this field. For more information about idempotency,
+    #   see [Making retries safe with idempotent APIs][1].
+    #
+    #
+    #
+    #   [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateEmailAddressMetadataRequest AWS API Documentation
+    #
+    class UpdateEmailAddressMetadataRequest < Struct.new(
+      :instance_id,
+      :email_address_id,
+      :description,
+      :display_name,
+      :client_token)
+      SENSITIVE = [:description, :display_name]
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] email_address_id
+    #   The identifier of the email address.
+    #   @return [String]
+    #
+    # @!attribute [rw] email_address_arn
+    #   The Amazon Resource Name (ARN) of the email address.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateEmailAddressMetadataResponse AWS API Documentation
+    #
+    class UpdateEmailAddressMetadataResponse < Struct.new(
+      :email_address_id,
+      :email_address_arn)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @!attribute [rw] instance_id
     #   The identifier of the Amazon Connect instance. You can [find the
     #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
@@ -22499,6 +23973,33 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #   @return [String]
+    #
+    # @!attribute [rw] queue_id
+    #   The identifier for the queue.
+    #   @return [String]
+    #
+    # @!attribute [rw] outbound_email_config
+    #   The outbound email address ID for a specified queue.
+    #   @return [Types::OutboundEmailConfig]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateQueueOutboundEmailConfigRequest AWS API Documentation
+    #
+    class UpdateQueueOutboundEmailConfigRequest < Struct.new(
+      :instance_id,
+      :queue_id,
+      :outbound_email_config)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @!attribute [rw] instance_id
     #   The identifier of the Amazon Connect instance. You can [find the
     #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
@@ -22870,6 +24371,11 @@ module Aws::Connect
     #   created by referencing this template.
     #   @return [String]
     #
+    # @!attribute [rw] self_assign_flow_id
+    #   The ContactFlowId for the flow that will be run if this template is
+    #   used to create a self-assigned task.
+    #   @return [String]
+    #
     # @!attribute [rw] constraints
     #   Constraints that are applicable to the fields listed.
     #   @return [Types::TaskTemplateConstraints]
@@ -22898,6 +24404,7 @@ module Aws::Connect
       :name,
       :description,
       :contact_flow_id,
+      :self_assign_flow_id,
       :constraints,
       :defaults,
       :status,
@@ -22936,6 +24443,11 @@ module Aws::Connect
     #   created by referencing this template.
     #   @return [String]
     #
+    # @!attribute [rw] self_assign_flow_id
+    #   The ContactFlowId for the flow that will be run if this template is
+    #   used to create a self-assigned task.
+    #   @return [String]
+    #
     # @!attribute [rw] constraints
     #   Constraints that are applicable to the fields listed.
     #   @return [Types::TaskTemplateConstraints]
@@ -22973,6 +24485,7 @@ module Aws::Connect
       :name,
       :description,
       :contact_flow_id,
+      :self_assign_flow_id,
       :constraints,
       :defaults,
       :fields,
@@ -23681,6 +25194,20 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # The user details for the contact.
+    #
+    # @!attribute [rw] user_id
+    #   The user identifier for the contact.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UserInfo AWS API Documentation
+    #
+    class UserInfo < Struct.new(
+      :user_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # No user with the specified credentials was found in the Amazon Connect
     # instance.
     #