aws-sdk-connect 1.184.0 → 1.186.0

data/lib/aws-sdk-connect/types.rb

@@ -88,6 +88,21 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @!attribute [rw] to_list
+    #   @return [Array<Types::EmailRecipient>]
+    #
+    # @!attribute [rw] cc_list
+    #   @return [Array<Types::EmailRecipient>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AdditionalEmailRecipients AWS API Documentation
+    #
+    class AdditionalEmailRecipients < Struct.new(
+      :to_list,
+      :cc_list)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # The distribution of agents between the instance and its replica(s).
     #
     # @!attribute [rw] distributions
@@ -1047,6 +1062,49 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @!attribute [rw] contact_id
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_arn
+    #   @return [String]
+    #
+    # @!attribute [rw] initiation_timestamp
+    #   @return [Time]
+    #
+    # @!attribute [rw] disconnect_timestamp
+    #   @return [Time]
+    #
+    # @!attribute [rw] initial_contact_id
+    #   @return [String]
+    #
+    # @!attribute [rw] previous_contact_id
+    #   @return [String]
+    #
+    # @!attribute [rw] related_contact_id
+    #   @return [String]
+    #
+    # @!attribute [rw] initiation_method
+    #   @return [String]
+    #
+    # @!attribute [rw] channel
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AssociatedContactSummary AWS API Documentation
+    #
+    class AssociatedContactSummary < Struct.new(
+      :contact_id,
+      :contact_arn,
+      :initiation_timestamp,
+      :disconnect_timestamp,
+      :initial_contact_id,
+      :previous_contact_id,
+      :related_contact_id,
+      :initiation_method,
+      :channel)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Information about the attached file.
     #
     # @!attribute [rw] creation_time
@@ -1159,12 +1217,16 @@ module Aws::Connect
     #   Status of the attachment reference type.
     #   @return [String]
     #
+    # @!attribute [rw] arn
+    #   @return [String]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AttachmentReference AWS API Documentation
     #
     class AttachmentReference < Struct.new(
       :name,
       :value,
-      :status)
+      :status,
+      :arn)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -2135,6 +2197,17 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @!attribute [rw] message
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ConditionalOperationFailedException AWS API Documentation
+    #
+    class ConditionalOperationFailedException < Struct.new(
+      :message)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Operation cannot be performed at this time as there is a conflict with
     # another operation or contact state.
     #
@@ -2188,6 +2261,9 @@ module Aws::Connect
     #   previous contact.
     #   @return [String]
     #
+    # @!attribute [rw] contact_association_id
+    #   @return [String]
+    #
     # @!attribute [rw] initiation_method
     #   Indicates how the contact was initiated.
     #   @return [String]
@@ -2266,6 +2342,12 @@ module Aws::Connect
     #   Information about Amazon Connect Wisdom.
     #   @return [Types::WisdomInfo]
     #
+    # @!attribute [rw] customer_endpoint
+    #   @return [Types::EndpointInfo]
+    #
+    # @!attribute [rw] system_endpoint
+    #   @return [Types::EndpointInfo]
+    #
     # @!attribute [rw] queue_time_adjustment_seconds
     #   An integer that represents the queue time adjust to be applied to
     #   the contact, in seconds (longer / larger queue time are routed
@@ -2324,6 +2406,9 @@ module Aws::Connect
     #   Information about the call disconnect experience.
     #   @return [Types::DisconnectDetails]
     #
+    # @!attribute [rw] additional_email_recipients
+    #   @return [Types::AdditionalEmailRecipients]
+    #
     # @!attribute [rw] segment_attributes
     #   A set of system defined key-value pairs stored on individual contact
     #   segments using an attribute map. The attributes are standard Amazon
@@ -2340,6 +2425,7 @@ module Aws::Connect
       :id,
       :initial_contact_id,
       :previous_contact_id,
+      :contact_association_id,
       :initiation_method,
       :name,
       :description,
@@ -2356,6 +2442,8 @@ module Aws::Connect
       :scheduled_timestamp,
       :related_contact_id,
       :wisdom_info,
+      :customer_endpoint,
+      :system_endpoint,
       :queue_time_adjustment_seconds,
       :queue_priority,
       :tags,
@@ -2367,6 +2455,7 @@ module Aws::Connect
       :customer_voice_activity,
       :quality_metrics,
       :disconnect_details,
+      :additional_email_recipients,
       :segment_attributes)
       SENSITIVE = [:name, :description]
       include Aws::Structure
@@ -2504,6 +2593,31 @@ module Aws::Connect
     #   "key2":"value2"} }.
     #   @return [Hash<String,String>]
     #
+    # @!attribute [rw] is_default
+    #   Amazon Connect includes a set of default flows that have already
+    #   been published. It uses them to power your contact center.
+    #   @return [Boolean]
+    #
+    # @!attribute [rw] flow_content_sha_256
+    #   Indicates the checksum value of the flow content.
+    #   @return [String]
+    #
+    # @!attribute [rw] version
+    #   The identifier of the flow version.
+    #   @return [Integer]
+    #
+    # @!attribute [rw] version_description
+    #   The description of the flow version.
+    #   @return [String]
+    #
+    # @!attribute [rw] last_modified_time
+    #   The time at which the contact flow was last modified.
+    #   @return [Time]
+    #
+    # @!attribute [rw] last_modified_region
+    #   The region in which the contact flow was last modified
+    #   @return [String]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactFlow AWS API Documentation
     #
     class ContactFlow < Struct.new(
@@ -2515,7 +2629,13 @@ module Aws::Connect
       :status,
       :description,
       :content,
-      :tags)
+      :tags,
+      :is_default,
+      :flow_content_sha_256,
+      :version,
+      :version_description,
+      :last_modified_time,
+      :last_modified_region)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -2777,6 +2897,30 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # A summary of a contact flow version's metadata.
+    #
+    # @!attribute [rw] arn
+    #   The Amazon Resource Name (ARN) of the view version.
+    #   @return [String]
+    #
+    # @!attribute [rw] version_description
+    #   The description of the flow version.
+    #   @return [String]
+    #
+    # @!attribute [rw] version
+    #   The identifier of the flow version.
+    #   @return [Integer]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactFlowVersionSummary AWS API Documentation
+    #
+    class ContactFlowVersionSummary < Struct.new(
+      :arn,
+      :version_description,
+      :version)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # The contact with the specified ID is not active or does not exist.
     # Applies to Voice calls only, not to Chat or Task contacts.
     #
@@ -2850,6 +2994,9 @@ module Aws::Connect
     #   the inbound flow.
     #   @return [Time]
     #
+    # @!attribute [rw] segment_attributes
+    #   @return [Hash<String,Types::ContactSearchSummarySegmentAttributeValue>]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactSearchSummary AWS API Documentation
     #
     class ContactSearchSummary < Struct.new(
@@ -2863,7 +3010,8 @@ module Aws::Connect
       :agent_info,
       :initiation_timestamp,
       :disconnect_timestamp,
-      :scheduled_timestamp)
+      :scheduled_timestamp,
+      :segment_attributes)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -2906,6 +3054,17 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @!attribute [rw] value_string
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactSearchSummarySegmentAttributeValue AWS API Documentation
+    #
+    class ContactSearchSummarySegmentAttributeValue < Struct.new(
+      :value_string)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # An object that can be used to specify Tag conditions inside the
     # `SearchFilter`. This accepts an `OR` or `AND` (List of List) input
     # where:
@@ -3246,11 +3405,194 @@ module Aws::Connect
     #   The Amazon Resource Name (ARN) of the flow.
     #   @return [String]
     #
+    # @!attribute [rw] flow_content_sha_256
+    #   Indicates the checksum value of the flow content.
+    #   @return [String]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateContactFlowResponse AWS API Documentation
     #
     class CreateContactFlowResponse < Struct.new(
       :contact_flow_id,
-      :contact_flow_arn)
+      :contact_flow_arn,
+      :flow_content_sha_256)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] description
+    #   The description of the flow version.
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_flow_id
+    #   The identifier of the flow.
+    #   @return [String]
+    #
+    # @!attribute [rw] flow_content_sha_256
+    #   Indicates the checksum value of the flow content.
+    #   @return [String]
+    #
+    # @!attribute [rw] last_modified_time
+    #   The Amazon Web Services Region where this resource was last
+    #   modified.
+    #   @return [Time]
+    #
+    # @!attribute [rw] last_modified_region
+    #   The Amazon Web Services Region where this resource was last
+    #   modified.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateContactFlowVersionRequest AWS API Documentation
+    #
+    class CreateContactFlowVersionRequest < Struct.new(
+      :instance_id,
+      :description,
+      :contact_flow_id,
+      :flow_content_sha_256,
+      :last_modified_time,
+      :last_modified_region)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] contact_flow_arn
+    #   The Amazon Resource Name (ARN) of the flow.
+    #   @return [String]
+    #
+    # @!attribute [rw] version
+    #   The identifier of the flow version.
+    #   @return [Integer]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateContactFlowVersionResponse AWS API Documentation
+    #
+    class CreateContactFlowVersionResponse < Struct.new(
+      :contact_flow_arn,
+      :version)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] instance_id
+    #   @return [String]
+    #
+    # @!attribute [rw] client_token
+    #   **A suitable default value is auto-generated.** You should normally
+    #   not need to pass this option.
+    #   @return [String]
+    #
+    # @!attribute [rw] related_contact_id
+    #   @return [String]
+    #
+    # @!attribute [rw] attributes
+    #   @return [Hash<String,String>]
+    #
+    # @!attribute [rw] references
+    #   @return [Hash<String,Types::Reference>]
+    #
+    # @!attribute [rw] channel
+    #   @return [String]
+    #
+    # @!attribute [rw] initiation_method
+    #   @return [String]
+    #
+    # @!attribute [rw] expiry_duration_in_minutes
+    #   @return [Integer]
+    #
+    # @!attribute [rw] user_info
+    #   @return [Types::UserInfo]
+    #
+    # @!attribute [rw] initiate_as
+    #   @return [String]
+    #
+    # @!attribute [rw] name
+    #   @return [String]
+    #
+    # @!attribute [rw] description
+    #   @return [String]
+    #
+    # @!attribute [rw] segment_attributes
+    #   @return [Hash<String,Types::SegmentAttributeValue>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateContactRequest AWS API Documentation
+    #
+    class CreateContactRequest < Struct.new(
+      :instance_id,
+      :client_token,
+      :related_contact_id,
+      :attributes,
+      :references,
+      :channel,
+      :initiation_method,
+      :expiry_duration_in_minutes,
+      :user_info,
+      :initiate_as,
+      :name,
+      :description,
+      :segment_attributes)
+      SENSITIVE = [:name, :description]
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] contact_id
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_arn
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateContactResponse AWS API Documentation
+    #
+    class CreateContactResponse < Struct.new(
+      :contact_id,
+      :contact_arn)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] description
+    #   @return [String]
+    #
+    # @!attribute [rw] instance_id
+    #   @return [String]
+    #
+    # @!attribute [rw] email_address
+    #   @return [String]
+    #
+    # @!attribute [rw] display_name
+    #   @return [String]
+    #
+    # @!attribute [rw] tags
+    #   @return [Hash<String,String>]
+    #
+    # @!attribute [rw] client_token
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateEmailAddressRequest AWS API Documentation
+    #
+    class CreateEmailAddressRequest < Struct.new(
+      :description,
+      :instance_id,
+      :email_address,
+      :display_name,
+      :tags,
+      :client_token)
+      SENSITIVE = [:description, :email_address, :display_name]
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] email_address_id
+    #   @return [String]
+    #
+    # @!attribute [rw] email_address_arn
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateEmailAddressResponse AWS API Documentation
+    #
+    class CreateEmailAddressResponse < Struct.new(
+      :email_address_id,
+      :email_address_arn)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -3641,7 +3983,6 @@ module Aws::Connect
     #       * SourceContactId = "C2"
     #
     #       * RehydrationType = "FROM\_SEGMENT"
-    #
     #     * **Expected behavior**
     #
     #       * This starts a persistent chat session from the specified past
@@ -3651,7 +3992,6 @@ module Aws::Connect
     #         session.
     #
     #       ^
-    #
     #   * **Use Case 2**: The customer wants to continue the past chat
     #     session and see the transcript of the entire past engagement,
     #     including the post chat survey. For this they will use the
@@ -3662,7 +4002,6 @@ module Aws::Connect
     #       * SourceContactId = "C1"
     #
     #       * RehydrationType = "ENTIRE\_PAST\_SESSION"
-    #
     #     * **Expected behavior**
     #
     #       * This starts a persistent chat session from the most recently
@@ -3819,6 +4158,9 @@ module Aws::Connect
     #   The outbound caller ID name, number, and outbound whisper flow.
     #   @return [Types::OutboundCallerConfig]
     #
+    # @!attribute [rw] outbound_email_config
+    #   @return [Types::OutboundEmailConfig]
+    #
     # @!attribute [rw] hours_of_operation_id
     #   The identifier for the hours of operation.
     #   @return [String]
@@ -3845,6 +4187,7 @@ module Aws::Connect
       :name,
       :description,
       :outbound_caller_config,
+      :outbound_email_config,
       :hours_of_operation_id,
       :max_contacts,
       :quick_connect_ids,
@@ -4203,6 +4546,9 @@ module Aws::Connect
     #   created by referencing this template.
     #   @return [String]
     #
+    # @!attribute [rw] self_assign_flow_id
+    #   @return [String]
+    #
     # @!attribute [rw] constraints
     #   Constraints that are applicable to the fields listed.
     #   @return [Types::TaskTemplateConstraints]
@@ -4244,6 +4590,7 @@ module Aws::Connect
       :name,
       :description,
       :contact_flow_id,
+      :self_assign_flow_id,
       :constraints,
       :defaults,
       :status,
@@ -5197,6 +5544,25 @@ module Aws::Connect
     #
     class DeleteContactFlowResponse < Aws::EmptyStructure; end
 
+    # @!attribute [rw] instance_id
+    #   @return [String]
+    #
+    # @!attribute [rw] email_address_id
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DeleteEmailAddressRequest AWS API Documentation
+    #
+    class DeleteEmailAddressRequest < Struct.new(
+      :instance_id,
+      :email_address_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DeleteEmailAddressResponse AWS API Documentation
+    #
+    class DeleteEmailAddressResponse < Aws::EmptyStructure; end
+
     # @!attribute [rw] instance_id
     #   The identifier of the Amazon Connect instance. You can [find the
     #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
@@ -5847,6 +6213,60 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @!attribute [rw] instance_id
+    #   @return [String]
+    #
+    # @!attribute [rw] email_address_id
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeEmailAddressRequest AWS API Documentation
+    #
+    class DescribeEmailAddressRequest < Struct.new(
+      :instance_id,
+      :email_address_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] email_address_id
+    #   @return [String]
+    #
+    # @!attribute [rw] email_address_arn
+    #   @return [String]
+    #
+    # @!attribute [rw] email_address
+    #   @return [String]
+    #
+    # @!attribute [rw] display_name
+    #   @return [String]
+    #
+    # @!attribute [rw] description
+    #   @return [String]
+    #
+    # @!attribute [rw] create_timestamp
+    #   @return [String]
+    #
+    # @!attribute [rw] modified_timestamp
+    #   @return [String]
+    #
+    # @!attribute [rw] tags
+    #   @return [Hash<String,String>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeEmailAddressResponse AWS API Documentation
+    #
+    class DescribeEmailAddressResponse < Struct.new(
+      :email_address_id,
+      :email_address_arn,
+      :email_address,
+      :display_name,
+      :description,
+      :create_timestamp,
+      :modified_timestamp,
+      :tags)
+      SENSITIVE = [:email_address, :display_name, :description]
+      include Aws::Structure
+    end
+
     # @!attribute [rw] instance_id
     #   The identifier of the Amazon Connect instance. You can [find the
     #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
@@ -6970,43 +7390,171 @@ module Aws::Connect
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/Distribution AWS API Documentation
     #
-    class Distribution < Struct.new(
-      :region,
-      :percentage)
+    class Distribution < Struct.new(
+      :region,
+      :percentage)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # Metadata used to download the attached file.
+    #
+    # @!attribute [rw] url
+    #   A pre-signed URL that should be used to download the attached file.
+    #   @return [String]
+    #
+    # @!attribute [rw] url_expiry
+    #   The expiration time of the URL in ISO timestamp. It's specified in
+    #   ISO 8601 format: yyyy-MM-ddThh:mm:ss.SSSZ. For example,
+    #   2019-11-08T02:41:28.172Z.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DownloadUrlMetadata AWS API Documentation
+    #
+    class DownloadUrlMetadata < Struct.new(
+      :url,
+      :url_expiry)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # A resource with the specified name already exists.
+    #
+    # @!attribute [rw] message
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DuplicateResourceException AWS API Documentation
+    #
+    class DuplicateResourceException < Struct.new(
+      :message)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] email_address
+    #   @return [String]
+    #
+    # @!attribute [rw] display_name
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EmailAddressInfo AWS API Documentation
+    #
+    class EmailAddressInfo < Struct.new(
+      :email_address,
+      :display_name)
+      SENSITIVE = [:email_address, :display_name]
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] email_address_id
+    #   @return [String]
+    #
+    # @!attribute [rw] email_address_arn
+    #   @return [String]
+    #
+    # @!attribute [rw] email_address
+    #   @return [String]
+    #
+    # @!attribute [rw] description
+    #   @return [String]
+    #
+    # @!attribute [rw] display_name
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EmailAddressMetadata AWS API Documentation
+    #
+    class EmailAddressMetadata < Struct.new(
+      :email_address_id,
+      :email_address_arn,
+      :email_address,
+      :description,
+      :display_name)
+      SENSITIVE = [:email_address, :description, :display_name]
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] or_conditions
+    #   @return [Array<Types::EmailAddressSearchCriteria>]
+    #
+    # @!attribute [rw] and_conditions
+    #   @return [Array<Types::EmailAddressSearchCriteria>]
+    #
+    # @!attribute [rw] string_condition
+    #   A leaf node condition which can be used to specify a string
+    #   condition.
+    #   @return [Types::StringCondition]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EmailAddressSearchCriteria AWS API Documentation
+    #
+    class EmailAddressSearchCriteria < Struct.new(
+      :or_conditions,
+      :and_conditions,
+      :string_condition)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] tag_filter
+    #   An object that can be used to specify Tag conditions inside the
+    #   `SearchFilter`. This accepts an `OR` of `AND` (List of List) input
+    #   where:
+    #
+    #   * Top level list specifies conditions that need to be applied with
+    #     `OR` operator
+    #
+    #   * Inner list specifies conditions that need to be applied with `AND`
+    #     operator.
+    #   @return [Types::ControlPlaneTagFilter]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EmailAddressSearchFilter AWS API Documentation
+    #
+    class EmailAddressSearchFilter < Struct.new(
+      :tag_filter)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] file_name
+    #   @return [String]
+    #
+    # @!attribute [rw] s3_url
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EmailAttachment AWS API Documentation
+    #
+    class EmailAttachment < Struct.new(
+      :file_name,
+      :s3_url)
       SENSITIVE = []
       include Aws::Structure
     end
 
-    # Metadata used to download the attached file.
-    #
-    # @!attribute [rw] url
-    #   A pre-signed URL that should be used to download the attached file.
+    # @!attribute [rw] name
     #   @return [String]
     #
-    # @!attribute [rw] url_expiry
-    #   The expiration time of the URL in ISO timestamp. It's specified in
-    #   ISO 8601 format: yyyy-MM-ddThh:mm:ss.SSSZ. For example,
-    #   2019-11-08T02:41:28.172Z.
+    # @!attribute [rw] arn
     #   @return [String]
     #
-    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DownloadUrlMetadata AWS API Documentation
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EmailMessageReference AWS API Documentation
     #
-    class DownloadUrlMetadata < Struct.new(
-      :url,
-      :url_expiry)
+    class EmailMessageReference < Struct.new(
+      :name,
+      :arn)
       SENSITIVE = []
       include Aws::Structure
     end
 
-    # A resource with the specified name already exists.
+    # @!attribute [rw] address
+    #   @return [String]
     #
-    # @!attribute [rw] message
+    # @!attribute [rw] display_name
     #   @return [String]
     #
-    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DuplicateResourceException AWS API Documentation
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EmailRecipient AWS API Documentation
     #
-    class DuplicateResourceException < Struct.new(
-      :message)
+    class EmailRecipient < Struct.new(
+      :address,
+      :display_name)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -7097,6 +7645,25 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @!attribute [rw] type
+    #   @return [String]
+    #
+    # @!attribute [rw] address
+    #   @return [String]
+    #
+    # @!attribute [rw] display_name
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EndpointInfo AWS API Documentation
+    #
+    class EndpointInfo < Struct.new(
+      :type,
+      :address,
+      :display_name)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # This API is in preview release for Amazon Connect and is subject to
     # change.
     #
@@ -9097,7 +9664,6 @@ module Aws::Connect
     #
     #     * `TOTAL`: The difference between `StartTime` and `EndTime` must
     #       be less than 35 days.
-    #
     #   * `TimeZone`: The timezone applied to requested metrics.
     #   @return [Types::IntervalDetails]
     #
@@ -9138,7 +9704,8 @@ module Aws::Connect
     #     `AGENT_HIERARCHY_LEVEL_THREE` \| `AGENT_HIERARCHY_LEVEL_FOUR` \|
     #     `AGENT_HIERARCHY_LEVEL_FIVE` \|
     #     `ANSWERING_MACHINE_DETECTION_STATUS` \| `CAMPAIGN` \|
-    #     `CASE_TEMPLATE_ARN` \| `CASE_STATUS` \| `CHANNEL` \|
+    #     `CAMPAIGN_DELIVERY_EVENT_TYPE` \|`CASE_TEMPLATE_ARN` \|
+    #     `CASE_STATUS` \| `CHANNEL` \|
     #     `contact/segmentAttributes/connect:Subtype` \| `DISCONNECT_REASON`
     #     \| `FEATURE` \| `FLOW_TYPE` \| `FLOWS_NEXT_RESOURCE_ID` \|
     #     `FLOWS_NEXT_RESOURCE_QUEUE_ID` \| `FLOWS_OUTCOME_TYPE` \|
@@ -9174,7 +9741,6 @@ module Aws::Connect
     #
     #     * FALSE includes all contacts that did not have Amazon Q in
     #       Connect enabled as part of the flow
-    #
     #     This filter is available only for contact record-driven metrics.
     #
     #     [Campaign][2] ARNs are valid `filterValues` for the `CAMPAIGN`
@@ -9198,7 +9764,8 @@ module Aws::Connect
     #   `AGENT_HIERARCHY_LEVEL_TWO` \| `AGENT_HIERARCHY_LEVEL_THREE` \|
     #   `AGENT_HIERARCHY_LEVEL_FOUR` \| `AGENT_HIERARCHY_LEVEL_FIVE` \|
     #   `ANSWERING_MACHINE_DETECTION_STATUS` \| `CAMPAIGN` \|
-    #   `CASE_TEMPLATE_ARN` \| `CASE_STATUS` \| `CHANNEL` \|
+    #   `CAMPAIGN_DELIVERY_EVENT_TYPE` \| `CASE_TEMPLATE_ARN` \|
+    #   `CASE_STATUS` \| `CHANNEL` \|
     #   `contact/segmentAttributes/connect:Subtype` \| `DISCONNECT_REASON`
     #   \| `FLOWS_RESOURCE_ID` \| `FLOWS_MODULE_RESOURCE_ID` \| `FLOW_TYPE`
     #   \| `FLOWS_OUTCOME_TYPE` \| `INITIATION_METHOD` \|
@@ -9414,12 +9981,12 @@ module Aws::Connect
     #
     #   AVG\_DIALS\_PER\_MINUTE
     #
-    #   : This metric is available only for contacts analyzed by outbound
-    #     campaigns analytics.
+    #   : This metric is available only for outbound campaigns that use the
+    #     agent assisted voice and automated voice delivery modes.
     #
     #     Unit: Count
     #
-    #     Valid groupings and filters: Campaign, Agent, Queue, Routing
+    #     Valid groupings and filters: Agent, Campaign, Queue, Routing
     #     Profile
     #
     #     UI name: [Average dials per minute][21]
@@ -9628,8 +10195,8 @@ module Aws::Connect
     #
     #   AVG\_WAIT\_TIME\_AFTER\_CUSTOMER\_CONNECTION
     #
-    #   : This metric is available only for contacts analyzed by outbound
-    #     campaigns analytics.
+    #   : This metric is available only for outbound campaigns that use the
+    #     agent assisted voice and automated voice delivery modes.
     #
     #     Unit: Seconds
     #
@@ -9639,12 +10206,12 @@ module Aws::Connect
     #
     #   CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X
     #
-    #   : This metric is available only for contacts analyzed by outbound
-    #     campaigns analytics.
+    #   : This metric is available only for outbound campaigns using the
+    #     agent assisted voice and automated voice delivery modes.
     #
     #     Unit: Count
     #
-    #     Valid groupings and filters: Campaign, Agent
+    #     Valid groupings and filters: Agent, Campaign
     #
     #     Threshold: For `ThresholdValue`, enter any whole number from 1 to
     #     604800 (inclusive), in seconds. For `Comparison`, you must enter
@@ -9654,12 +10221,12 @@ module Aws::Connect
     #
     #   CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X\_RATE
     #
-    #   : This metric is available only for contacts analyzed by outbound
-    #     campaigns analytics.
+    #   : This metric is available only for outbound campaigns using the
+    #     agent assisted voice and automated voice delivery modes.
     #
     #     Unit: Percent
     #
-    #     Valid groupings and filters: Campaign, Agent
+    #     Valid groupings and filters: Agent, Campaign
     #
     #     Threshold: For `ThresholdValue`, enter any whole number from 1 to
     #     604800 (inclusive), in seconds. For `Comparison`, you must enter
@@ -9667,6 +10234,30 @@ module Aws::Connect
     #
     #     UI name: [Campaign contacts abandoned after X rate][40]
     #
+    #   CAMPAIGN\_INTERACTIONS
+    #
+    #   : This metric is available only for outbound campaigns using the
+    #     email delivery mode.
+    #
+    #     Unit: Count
+    #
+    #     Valid metric filter key: CAMPAIGN\_INTERACTION\_EVENT\_TYPE
+    #
+    #     Valid groupings and filters: Campaign
+    #
+    #     UI name: [Campaign interactions][41]
+    #
+    #   CAMPAIGN\_SEND\_ATTEMPTS
+    #
+    #   : This metric is available only for outbound campaigns.
+    #
+    #     Unit: Count
+    #
+    #     Valid groupings and filters: Campaign, Channel,
+    #     contact/segmentAttributes/connect:Subtype
+    #
+    #     UI name: [Campaign send attempts][42]
+    #
     #   CASES\_CREATED
     #
     #   : Unit: Count
@@ -9675,7 +10266,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases created][41]
+    #     UI name: [Cases created][43]
     #
     #   CONTACTS\_CREATED
     #
@@ -9686,7 +10277,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Contacts created][42]
+    #     UI name: [Contacts created][44]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -9703,7 +10294,7 @@ module Aws::Connect
     #     contact/segmentAttributes/connect:Subtype, RoutingStepExpression,
     #     Q in Connect
     #
-    #     UI name: [API contacts handled][43]
+    #     UI name: [API contacts handled][45]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -9718,7 +10309,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Agent, Agent
     #     Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Contacts handled (connected to agent timestamp)][44]
+    #     UI name: [Contacts handled (connected to agent timestamp)][46]
     #
     #   CONTACTS\_HOLD\_ABANDONS
     #
@@ -9728,7 +10319,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Contacts hold disconnect][44]
+    #     UI name: [Contacts hold disconnect][46]
     #
     #   CONTACTS\_ON\_HOLD\_AGENT\_DISCONNECT
     #
@@ -9737,7 +10328,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts hold agent disconnect][45]
+    #     UI name: [Contacts hold agent disconnect][47]
     #
     #   CONTACTS\_ON\_HOLD\_CUSTOMER\_DISCONNECT
     #
@@ -9746,7 +10337,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts hold customer disconnect][46]
+    #     UI name: [Contacts hold customer disconnect][48]
     #
     #   CONTACTS\_PUT\_ON\_HOLD
     #
@@ -9755,7 +10346,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts put on hold][46]
+    #     UI name: [Contacts put on hold][48]
     #
     #   CONTACTS\_TRANSFERRED\_OUT\_EXTERNAL
     #
@@ -9764,7 +10355,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts transferred out external][47]
+    #     UI name: [Contacts transferred out external][49]
     #
     #   CONTACTS\_TRANSFERRED\_OUT\_INTERNAL
     #
@@ -9773,7 +10364,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts transferred out internal][48]
+    #     UI name: [Contacts transferred out internal][50]
     #
     #   CONTACTS\_QUEUED
     #
@@ -9783,7 +10374,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Contacts queued][49]
+    #     UI name: [Contacts queued][51]
     #
     #   CONTACTS\_QUEUED\_BY\_ENQUEUE
     #
@@ -9792,7 +10383,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Agent, Agent
     #     Hierarchy, contact/segmentAttributes/connect:Subtype
     #
-    #     UI name: [Contacts queued (enqueue timestamp)][50]
+    #     UI name: [Contacts queued (enqueue timestamp)][52]
     #
     #   CONTACTS\_REMOVED\_FROM\_QUEUE\_IN\_X
     #
@@ -9805,7 +10396,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts removed from queue in X seconds][51]
+    #     UI name: [Contacts removed from queue in X seconds][53]
     #
     #   CONTACTS\_RESOLVED\_IN\_X
     #
@@ -9818,7 +10409,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts resolved in X][52]
+    #     UI name: [Contacts resolved in X][54]
     #
     #   CONTACTS\_TRANSFERRED\_OUT
     #
@@ -9828,7 +10419,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, Feature,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Contacts transferred out][53]
+    #     UI name: [Contacts transferred out][55]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -9842,7 +10433,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Contacts transferred out by agent][54]
+    #     UI name: [Contacts transferred out by agent][56]
     #
     #   CONTACTS\_TRANSFERRED\_OUT\_FROM\_QUEUE
     #
@@ -9852,7 +10443,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Contacts transferred out queue][54]
+    #     UI name: [Contacts transferred out queue][56]
     #
     #   CURRENT\_CASES
     #
@@ -9862,43 +10453,57 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Current cases][55]
+    #     UI name: [Current cases][57]
     #
     #   DELIVERY\_ATTEMPTS
     #
-    #   : This metric is available only for contacts analyzed by outbound
-    #     campaigns analytics.
+    #   : This metric is available only for outbound campaigns.
     #
     #     Unit: Count
     #
     #     Valid metric filter key: `ANSWERING_MACHINE_DETECTION_STATUS`,
-    #     `DISCONNECT_REASON`
+    #     `CAMPAIGN_DELIVERY_EVENT_TYPE`, `DISCONNECT_REASON`
+    #
+    #     Valid groupings and filters: Agent, Answering Machine Detection
+    #     Status, Campaign, Campaign Delivery EventType, Channel,
+    #     contact/segmentAttributes/connect:Subtype, Disconnect Reason,
+    #     Queue, Routing Profile
     #
-    #     Valid groupings and filters: Campaign, Agent, Queue, Routing
-    #     Profile, Answering Machine Detection Status, Disconnect Reason
+    #     UI name: [Delivery attempts][58]
     #
-    #     UI name: [Delivery attempts][56]
+    #     <note markdown="1"> Campaign Delivery EventType filter and grouping are only available
+    #     for SMS and Email campaign delivery modes. Agent, Queue, Routing
+    #     Profile, Answering Machine Detection Status and Disconnect Reason
+    #     are only available for agent assisted voice and automated voice
+    #     delivery modes.
+    #
+    #      </note>
     #
     #   DELIVERY\_ATTEMPT\_DISPOSITION\_RATE
     #
-    #   : This metric is available only for contacts analyzed by outbound
-    #     campaigns analytics, and with the answering machine detection
-    #     enabled.
+    #   : This metric is available only for outbound campaigns. Dispositions
+    #     for the agent assisted voice and automated voice delivery modes
+    #     are only available with answering machine detection enabled.
     #
     #     Unit: Percent
     #
     #     Valid metric filter key: `ANSWERING_MACHINE_DETECTION_STATUS`,
-    #     `DISCONNECT_REASON`
+    #     `CAMPAIGN_DELIVERY_EVENT_TYPE`, `DISCONNECT_REASON`
     #
-    #     Valid groupings and filters: Campaign, Agent, Answering Machine
-    #     Detection Status, Disconnect Reason
+    #     Valid groupings and filters: Agent, Answering Machine Detection
+    #     Status, Campaign, Channel,
+    #     contact/segmentAttributes/connect:Subtype, Disconnect Reason,
+    #     Queue, Routing Profile
     #
-    #     <note markdown="1"> Answering Machine Detection Status and Disconnect Reason are valid
-    #     filters but not valid groupings.
+    #     UI name: [Delivery attempt disposition rate][59]
     #
-    #      </note>
+    #     <note markdown="1"> Campaign Delivery Event Type filter and grouping are only
+    #     available for SMS and Email campaign delivery modes. Agent, Queue,
+    #     Routing Profile, Answering Machine Detection Status and Disconnect
+    #     Reason are only available for agent assisted voice and automated
+    #     voice delivery modes.
     #
-    #     UI name: [Delivery attempt disposition rate][57]
+    #      </note>
     #
     #   FLOWS\_OUTCOME
     #
@@ -9910,7 +10515,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows outcome][58]
+    #     UI name: [Flows outcome][60]
     #
     #   FLOWS\_STARTED
     #
@@ -9921,19 +10526,19 @@ module Aws::Connect
     #     resource ID, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows started][59]
+    #     UI name: [Flows started][61]
     #
     #   HUMAN\_ANSWERED\_CALLS
     #
-    #   : This metric is available only for contacts analyzed by outbound
-    #     campaigns analytics, and with the answering machine detection
-    #     enabled.
+    #   : This metric is available only for outbound campaigns. Dispositions
+    #     for the agent assisted voice and automated voice delivery modes
+    #     are only available with answering machine detection enabled.
     #
     #     Unit: Count
     #
-    #     Valid groupings and filters: Campaign, Agent
+    #     Valid groupings and filters: Agent, Campaign
     #
-    #     UI name: [Human answered][60]
+    #     UI name: [Human answered][62]
     #
     #   MAX\_FLOW\_TIME
     #
@@ -9945,7 +10550,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Maximum flow time][61]
+    #     UI name: [Maximum flow time][63]
     #
     #   MAX\_QUEUED\_TIME
     #
@@ -9955,7 +10560,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Maximum queued time][62]
+    #     UI name: [Maximum queued time][64]
     #
     #   MIN\_FLOW\_TIME
     #
@@ -9967,7 +10572,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Minimum flow time][63]
+    #     UI name: [Minimum flow time][65]
     #
     #   PERCENT\_CASES\_FIRST\_CONTACT\_RESOLVED
     #
@@ -9977,7 +10582,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases resolved on first contact][64]
+    #     UI name: [Cases resolved on first contact][66]
     #
     #   PERCENT\_CONTACTS\_STEP\_EXPIRED
     #
@@ -10009,7 +10614,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows outcome percentage][65].
+    #     UI name: [Flows outcome percentage][67].
     #
     #     <note markdown="1"> The `FLOWS_OUTCOME_TYPE` is not a valid grouping.
     #
@@ -10026,7 +10631,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Non-talk time percent][66]
+    #     UI name: [Non-talk time percent][68]
     #
     #   PERCENT\_TALK\_TIME
     #
@@ -10039,7 +10644,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Talk time percent][67]
+    #     UI name: [Talk time percent][69]
     #
     #   PERCENT\_TALK\_TIME\_AGENT
     #
@@ -10052,7 +10657,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Agent talk time percent][68]
+    #     UI name: [Agent talk time percent][70]
     #
     #   PERCENT\_TALK\_TIME\_CUSTOMER
     #
@@ -10065,7 +10670,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Customer talk time percent][69]
+    #     UI name: [Customer talk time percent][71]
     #
     #   REOPENED\_CASE\_ACTIONS
     #
@@ -10075,7 +10680,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases reopened][70]
+    #     UI name: [Cases reopened][72]
     #
     #   RESOLVED\_CASE\_ACTIONS
     #
@@ -10085,7 +10690,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases resolved][71]
+    #     UI name: [Cases resolved][73]
     #
     #   SERVICE\_LEVEL
     #
@@ -10100,7 +10705,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Service level X][72]
+    #     UI name: [Service level X][74]
     #
     #   STEP\_CONTACTS\_QUEUED
     #
@@ -10118,7 +10723,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [After contact work time][73]
+    #     UI name: [After contact work time][75]
     #
     #   SUM\_CONNECTING\_TIME\_AGENT
     #
@@ -10131,7 +10736,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy
     #
-    #     UI name: [Agent API connecting time][74]
+    #     UI name: [Agent API connecting time][76]
     #
     #     <note markdown="1"> The `Negate` key in metric-level filters is not applicable for
     #     this metric.
@@ -10153,7 +10758,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     RoutingStepExpression, Q in Connect
     #
-    #     UI name: [Contact abandoned][75]
+    #     UI name: [Contact abandoned][77]
     #
     #   SUM\_CONTACTS\_ABANDONED\_IN\_X
     #
@@ -10166,7 +10771,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts abandoned in X seconds][76]
+    #     UI name: [Contacts abandoned in X seconds][78]
     #
     #   SUM\_CONTACTS\_ANSWERED\_IN\_X
     #
@@ -10179,7 +10784,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts answered in X seconds][77]
+    #     UI name: [Contacts answered in X seconds][79]
     #
     #   SUM\_CONTACT\_FLOW\_TIME
     #
@@ -10188,7 +10793,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contact flow time][78]
+    #     UI name: [Contact flow time][80]
     #
     #   SUM\_CONTACT\_TIME\_AGENT
     #
@@ -10197,7 +10802,7 @@ module Aws::Connect
     #     Valid groupings and filters: Routing Profile, Agent, Agent
     #     Hierarchy
     #
-    #     UI name: [Agent on contact time][79]
+    #     UI name: [Agent on contact time][81]
     #
     #   SUM\_CONTACTS\_DISCONNECTED
     #
@@ -10209,7 +10814,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Contact disconnected][80]
+    #     UI name: [Contact disconnected][82]
     #
     #   SUM\_ERROR\_STATUS\_TIME\_AGENT
     #
@@ -10218,7 +10823,7 @@ module Aws::Connect
     #     Valid groupings and filters: Routing Profile, Agent, Agent
     #     Hierarchy
     #
-    #     UI name: [Error status time][81]
+    #     UI name: [Error status time][83]
     #
     #   SUM\_HANDLE\_TIME
     #
@@ -10227,7 +10832,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contact handle time][82]
+    #     UI name: [Contact handle time][84]
     #
     #   SUM\_HOLD\_TIME
     #
@@ -10236,7 +10841,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Customer hold time][83]
+    #     UI name: [Customer hold time][85]
     #
     #   SUM\_IDLE\_TIME\_AGENT
     #
@@ -10245,7 +10850,7 @@ module Aws::Connect
     #     Valid groupings and filters: Routing Profile, Agent, Agent
     #     Hierarchy
     #
-    #     UI name: [Agent idle time][84]
+    #     UI name: [Agent idle time][86]
     #
     #   SUM\_INTERACTION\_AND\_HOLD\_TIME
     #
@@ -10254,7 +10859,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Agent interaction and hold time][85]
+    #     UI name: [Agent interaction and hold time][87]
     #
     #   SUM\_INTERACTION\_TIME
     #
@@ -10263,7 +10868,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy
     #
-    #     UI name: [Agent interaction time][86]
+    #     UI name: [Agent interaction time][88]
     #
     #   SUM\_NON\_PRODUCTIVE\_TIME\_AGENT
     #
@@ -10272,7 +10877,7 @@ module Aws::Connect
     #     Valid groupings and filters: Routing Profile, Agent, Agent
     #     Hierarchy
     #
-    #     UI name: [Non-Productive Time][87]
+    #     UI name: [Non-Productive Time][89]
     #
     #   SUM\_ONLINE\_TIME\_AGENT
     #
@@ -10281,7 +10886,7 @@ module Aws::Connect
     #     Valid groupings and filters: Routing Profile, Agent, Agent
     #     Hierarchy
     #
-    #     UI name: [Online time][88]
+    #     UI name: [Online time][90]
     #
     #   SUM\_RETRY\_CALLBACK\_ATTEMPTS
     #
@@ -10290,7 +10895,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Callback attempts][89]
+    #     UI name: [Callback attempts][91]
     #
     #
     #
@@ -10334,55 +10939,57 @@ module Aws::Connect
     #   [38]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-wait-time-historical
     #   [39]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-historical
     #   [40]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-rate-historical
-    #   [41]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-created-historical
-    #   [42]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-created-historical
-    #   [43]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#api-contacts-handled-historical
-    #   [44]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical
-    #   [45]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-agent-disconnect-historical
-    #   [46]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical
-    #   [47]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-external-historical
-    #   [48]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-internal-historical
-    #   [49]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-historical
-    #   [50]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical
-    #   [51]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-removed-historical
-    #   [52]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical
-    #   [53]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical
-    #   [54]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical
-    #   [55]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical
-    #   [56]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempts-historical
-    #   [57]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempt-disposition-rate-historical
-    #   [58]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical
-    #   [59]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-started-historical
-    #   [60]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#human-answered-historical
-    #   [61]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-flow-time-historical
-    #   [62]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical
-    #   [63]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#minimum-flow-time-historical
-    #   [64]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical
-    #   [65]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-percentage-historical
-    #   [66]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical
-    #   [67]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical
-    #   [68]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical
-    #   [69]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical
-    #   [70]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical
-    #   [71]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historical
-    #   [72]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical
-    #   [73]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical
-    #   [74]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time
-    #   [75]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical
-    #   [76]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical
-    #   [77]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical
-    #   [78]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-flow-time-historical
-    #   [79]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical
-    #   [80]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-disconnected-historical
-    #   [81]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#error-status-time-historical
-    #   [82]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-handle-time-historical
-    #   [83]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#customer-hold-time-historical
-    #   [84]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-idle-time-historica
-    #   [85]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-hold-time-historical
-    #   [86]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-time-historical
-    #   [87]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#npt-historical
-    #   [88]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#online-time-historical
-    #   [89]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#callback-attempts-historical
+    #   [41]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-interactions-historical
+    #   [42]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-send-attempts-historical
+    #   [43]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-created-historical
+    #   [44]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-created-historical
+    #   [45]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#api-contacts-handled-historical
+    #   [46]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical
+    #   [47]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-agent-disconnect-historical
+    #   [48]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical
+    #   [49]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-external-historical
+    #   [50]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-internal-historical
+    #   [51]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-historical
+    #   [52]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical
+    #   [53]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-removed-historical
+    #   [54]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical
+    #   [55]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical
+    #   [56]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical
+    #   [57]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical
+    #   [58]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempts-historical
+    #   [59]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempt-disposition-rate-historical
+    #   [60]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical
+    #   [61]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-started-historical
+    #   [62]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#human-answered-historical
+    #   [63]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-flow-time-historical
+    #   [64]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical
+    #   [65]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#minimum-flow-time-historical
+    #   [66]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical
+    #   [67]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-percentage-historical
+    #   [68]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical
+    #   [69]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical
+    #   [70]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical
+    #   [71]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical
+    #   [72]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical
+    #   [73]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historical
+    #   [74]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical
+    #   [75]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical
+    #   [76]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time
+    #   [77]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical
+    #   [78]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical
+    #   [79]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical
+    #   [80]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-flow-time-historical
+    #   [81]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical
+    #   [82]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-disconnected-historical
+    #   [83]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#error-status-time-historical
+    #   [84]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-handle-time-historical
+    #   [85]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#customer-hold-time-historical
+    #   [86]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-idle-time-historica
+    #   [87]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-hold-time-historical
+    #   [88]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-time-historical
+    #   [89]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#npt-historical
+    #   [90]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#online-time-historical
+    #   [91]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#callback-attempts-historical
     #   @return [Array<Types::MetricV2>]
     #
     # @!attribute [rw] next_token
@@ -10534,6 +11141,9 @@ module Aws::Connect
     #   created by referencing this template.
     #   @return [String]
     #
+    # @!attribute [rw] self_assign_flow_id
+    #   @return [String]
+    #
     # @!attribute [rw] constraints
     #   Constraints that are applicable to the fields listed.
     #   @return [Types::TaskTemplateConstraints]
@@ -10577,6 +11187,7 @@ module Aws::Connect
       :name,
       :description,
       :contact_flow_id,
+      :self_assign_flow_id,
       :constraints,
       :defaults,
       :fields,
@@ -11332,6 +11943,59 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @!attribute [rw] to_addresses
+    #   @return [Array<Types::EmailAddressInfo>]
+    #
+    # @!attribute [rw] cc_addresses
+    #   @return [Array<Types::EmailAddressInfo>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/InboundAdditionalRecipients AWS API Documentation
+    #
+    class InboundAdditionalRecipients < Struct.new(
+      :to_addresses,
+      :cc_addresses)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] message_source_type
+    #   @return [String]
+    #
+    # @!attribute [rw] raw_message
+    #   @return [Types::InboundRawMessage]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/InboundEmailContent AWS API Documentation
+    #
+    class InboundEmailContent < Struct.new(
+      :message_source_type,
+      :raw_message)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] subject
+    #   @return [String]
+    #
+    # @!attribute [rw] body
+    #   @return [String]
+    #
+    # @!attribute [rw] content_type
+    #   @return [String]
+    #
+    # @!attribute [rw] headers
+    #   @return [Hash<String,String>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/InboundRawMessage AWS API Documentation
+    #
+    class InboundRawMessage < Struct.new(
+      :subject,
+      :body,
+      :content_type,
+      :headers)
+      SENSITIVE = [:subject, :body]
+      include Aws::Structure
+    end
+
     # The Amazon Connect instance.
     #
     # @!attribute [rw] id
@@ -12007,6 +12671,44 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @!attribute [rw] instance_id
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_id
+    #   @return [String]
+    #
+    # @!attribute [rw] max_results
+    #   @return [Integer]
+    #
+    # @!attribute [rw] next_token
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListAssociatedContactsRequest AWS API Documentation
+    #
+    class ListAssociatedContactsRequest < Struct.new(
+      :instance_id,
+      :contact_id,
+      :max_results,
+      :next_token)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] contact_summary_list
+    #   @return [Array<Types::AssociatedContactSummary>]
+    #
+    # @!attribute [rw] next_token
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListAssociatedContactsResponse AWS API Documentation
+    #
+    class ListAssociatedContactsResponse < Struct.new(
+      :contact_summary_list,
+      :next_token)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @!attribute [rw] instance_id
     #   The identifier of the Amazon Connect instance. You can [find the
     #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
@@ -12233,6 +12935,54 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_flow_id
+    #   The identifier of the flow.
+    #   @return [String]
+    #
+    # @!attribute [rw] next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
+    #   @return [String]
+    #
+    # @!attribute [rw] max_results
+    #   The maximum number of results to return per page. The default
+    #   MaxResult size is 100.
+    #   @return [Integer]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListContactFlowVersionsRequest AWS API Documentation
+    #
+    class ListContactFlowVersionsRequest < Struct.new(
+      :instance_id,
+      :contact_flow_id,
+      :next_token,
+      :max_results)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] contact_flow_version_summary_list
+    #   A list of flow version summaries.
+    #   @return [Array<Types::ContactFlowVersionSummary>]
+    #
+    # @!attribute [rw] next_token
+    #   If there are additional results, this is the token for the next set
+    #   of results.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListContactFlowVersionsResponse AWS API Documentation
+    #
+    class ListContactFlowVersionsResponse < Struct.new(
+      :contact_flow_version_summary_list,
+      :next_token)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @!attribute [rw] instance_id
     #   The identifier of the Amazon Connect instance. You can [find the
     #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
@@ -14853,6 +15603,17 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @!attribute [rw] cc_email_addresses
+    #   @return [Array<Types::EmailAddressInfo>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/OutboundAdditionalRecipients AWS API Documentation
+    #
+    class OutboundAdditionalRecipients < Struct.new(
+      :cc_email_addresses)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # The outbound caller ID name, number, and outbound whisper flow.
     #
     # @!attribute [rw] outbound_caller_id_name
@@ -14891,6 +15652,55 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @!attribute [rw] outbound_email_address_id
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/OutboundEmailConfig AWS API Documentation
+    #
+    class OutboundEmailConfig < Struct.new(
+      :outbound_email_address_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] message_source_type
+    #   @return [String]
+    #
+    # @!attribute [rw] templated_message_config
+    #   @return [Types::TemplatedMessageConfig]
+    #
+    # @!attribute [rw] raw_message
+    #   @return [Types::OutboundRawMessage]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/OutboundEmailContent AWS API Documentation
+    #
+    class OutboundEmailContent < Struct.new(
+      :message_source_type,
+      :templated_message_config,
+      :raw_message)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] subject
+    #   @return [String]
+    #
+    # @!attribute [rw] body
+    #   @return [String]
+    #
+    # @!attribute [rw] content_type
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/OutboundRawMessage AWS API Documentation
+    #
+    class OutboundRawMessage < Struct.new(
+      :subject,
+      :body,
+      :content_type)
+      SENSITIVE = [:subject, :body]
+      include Aws::Structure
+    end
+
     # Thrown for analyzed content when requested OutputType was not enabled
     # for a given contact. For example, if an OutputType.Raw was requested
     # for a contact that had `RedactedOnly` Redaction policy set in
@@ -15595,6 +16405,9 @@ module Aws::Connect
     #   The outbound caller ID name, number, and outbound whisper flow.
     #   @return [Types::OutboundCallerConfig]
     #
+    # @!attribute [rw] outbound_email_config
+    #   @return [Types::OutboundEmailConfig]
+    #
     # @!attribute [rw] hours_of_operation_id
     #   The identifier for the hours of operation.
     #   @return [String]
@@ -15631,6 +16444,7 @@ module Aws::Connect
       :queue_id,
       :description,
       :outbound_caller_config,
+      :outbound_email_config,
       :hours_of_operation_id,
       :max_contacts,
       :status,
@@ -16483,11 +17297,23 @@ module Aws::Connect
     #   The type of the reference. `DATE` must be of type Epoch timestamp.
     #   @return [String]
     #
+    # @!attribute [rw] status
+    #   @return [String]
+    #
+    # @!attribute [rw] arn
+    #   @return [String]
+    #
+    # @!attribute [rw] status_reason
+    #   @return [String]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/Reference AWS API Documentation
     #
     class Reference < Struct.new(
       :value,
-      :type)
+      :type,
+      :status,
+      :arn,
+      :status_reason)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -16508,6 +17334,9 @@ module Aws::Connect
     #   `ATTACHMENT`. Otherwise, null.
     #   @return [Types::AttachmentReference]
     #
+    # @!attribute [rw] email_message
+    #   @return [Types::EmailMessageReference]
+    #
     # @!attribute [rw] string
     #   Information about a reference when the `referenceType` is `STRING`.
     #   Otherwise, null.
@@ -16533,6 +17362,7 @@ module Aws::Connect
     class ReferenceSummary < Struct.new(
       :url,
       :attachment,
+      :email_message,
       :string,
       :number,
       :date,
@@ -16544,6 +17374,7 @@ module Aws::Connect
 
       class Url < ReferenceSummary; end
       class Attachment < ReferenceSummary; end
+      class EmailMessage < ReferenceSummary; end
       class String < ReferenceSummary; end
       class Number < ReferenceSummary; end
       class Date < ReferenceSummary; end
@@ -17925,6 +18756,9 @@ module Aws::Connect
     #   [2]: https://docs.aws.amazon.com/service-authorization/latest/reference/list_amazonconnect.html#amazonconnect-actions-as-permissions
     #   @return [Types::SearchableContactAttributes]
     #
+    # @!attribute [rw] searchable_segment_attributes
+    #   @return [Types::SearchableSegmentAttributes]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchCriteria AWS API Documentation
     #
     class SearchCriteria < Struct.new(
@@ -17934,7 +18768,54 @@ module Aws::Connect
       :contact_analysis,
       :initiation_methods,
       :queue_ids,
-      :searchable_contact_attributes)
+      :searchable_contact_attributes,
+      :searchable_segment_attributes)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] instance_id
+    #   @return [String]
+    #
+    # @!attribute [rw] max_results
+    #   @return [Integer]
+    #
+    # @!attribute [rw] next_token
+    #   @return [String]
+    #
+    # @!attribute [rw] search_criteria
+    #   @return [Types::EmailAddressSearchCriteria]
+    #
+    # @!attribute [rw] search_filter
+    #   @return [Types::EmailAddressSearchFilter]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchEmailAddressesRequest AWS API Documentation
+    #
+    class SearchEmailAddressesRequest < Struct.new(
+      :instance_id,
+      :max_results,
+      :next_token,
+      :search_criteria,
+      :search_filter)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] next_token
+    #   @return [String]
+    #
+    # @!attribute [rw] email_addresses
+    #   @return [Array<Types::EmailAddressMetadata>]
+    #
+    # @!attribute [rw] approximate_total_count
+    #   @return [Integer]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchEmailAddressesResponse AWS API Documentation
+    #
+    class SearchEmailAddressesResponse < Struct.new(
+      :next_token,
+      :email_addresses,
+      :approximate_total_count)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -18710,6 +19591,36 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @!attribute [rw] criteria
+    #   @return [Array<Types::SearchableSegmentAttributesCriteria>]
+    #
+    # @!attribute [rw] match_type
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchableSegmentAttributes AWS API Documentation
+    #
+    class SearchableSegmentAttributes < Struct.new(
+      :criteria,
+      :match_type)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] key
+    #   @return [String]
+    #
+    # @!attribute [rw] values
+    #   @return [Array<String>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchableSegmentAttributesCriteria AWS API Documentation
+    #
+    class SearchableSegmentAttributesCriteria < Struct.new(
+      :key,
+      :values)
+      SENSITIVE = [:key, :values]
+      include Aws::Structure
+    end
+
     # Configuration information of the security key.
     #
     # @!attribute [rw] association_id
@@ -19066,17 +19977,82 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @!attribute [rw] instance_id
+    #   @return [String]
+    #
+    # @!attribute [rw] from_email_address
+    #   @return [Types::EmailAddressInfo]
+    #
+    # @!attribute [rw] destination_email_address
+    #   @return [Types::EmailAddressInfo]
+    #
+    # @!attribute [rw] additional_recipients
+    #   @return [Types::OutboundAdditionalRecipients]
+    #
+    # @!attribute [rw] email_message
+    #   @return [Types::OutboundEmailContent]
+    #
+    # @!attribute [rw] traffic_type
+    #   @return [String]
+    #
+    # @!attribute [rw] source_campaign
+    #   @return [Types::SourceCampaign]
+    #
+    # @!attribute [rw] client_token
+    #   **A suitable default value is auto-generated.** You should normally
+    #   not need to pass this option.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SendOutboundEmailRequest AWS API Documentation
+    #
+    class SendOutboundEmailRequest < Struct.new(
+      :instance_id,
+      :from_email_address,
+      :destination_email_address,
+      :additional_recipients,
+      :email_message,
+      :traffic_type,
+      :source_campaign,
+      :client_token)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SendOutboundEmailResponse AWS API Documentation
+    #
+    class SendOutboundEmailResponse < Aws::EmptyStructure; end
+
     # The service quota has been exceeded.
     #
     # @!attribute [rw] message
     #   @return [String]
     #
+    # @!attribute [rw] reason
+    #   @return [Types::ServiceQuotaExceededExceptionReason]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ServiceQuotaExceededException AWS API Documentation
     #
     class ServiceQuotaExceededException < Struct.new(
-      :message)
+      :message,
+      :reason)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] attached_file_service_quota_exceeded_exception_reason
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ServiceQuotaExceededExceptionReason AWS API Documentation
+    #
+    class ServiceQuotaExceededExceptionReason < Struct.new(
+      :attached_file_service_quota_exceeded_exception_reason,
+      :unknown)
       SENSITIVE = []
       include Aws::Structure
+      include Aws::Structure::Union
+
+      class AttachedFileServiceQuotaExceededExceptionReason < ServiceQuotaExceededExceptionReason; end
+      class Unknown < ServiceQuotaExceededExceptionReason; end
     end
 
     # The distribution that determines which Amazon Web Services Regions
@@ -19163,6 +20139,21 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @!attribute [rw] campaign_id
+    #   @return [String]
+    #
+    # @!attribute [rw] outbound_request_id
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SourceCampaign AWS API Documentation
+    #
+    class SourceCampaign < Struct.new(
+      :campaign_id,
+      :outbound_request_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @!attribute [rw] client_token
     #   A unique, case-sensitive identifier that you provide to ensure the
     #   idempotency of the request. If not provided, the Amazon Web Services
@@ -19606,6 +20597,82 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @!attribute [rw] instance_id
+    #   @return [String]
+    #
+    # @!attribute [rw] from_email_address
+    #   @return [Types::EmailAddressInfo]
+    #
+    # @!attribute [rw] destination_email_address
+    #   @return [String]
+    #
+    # @!attribute [rw] description
+    #   @return [String]
+    #
+    # @!attribute [rw] references
+    #   @return [Hash<String,Types::Reference>]
+    #
+    # @!attribute [rw] name
+    #   @return [String]
+    #
+    # @!attribute [rw] email_message
+    #   @return [Types::InboundEmailContent]
+    #
+    # @!attribute [rw] additional_recipients
+    #   @return [Types::InboundAdditionalRecipients]
+    #
+    # @!attribute [rw] attachments
+    #   @return [Array<Types::EmailAttachment>]
+    #
+    # @!attribute [rw] contact_flow_id
+    #   @return [String]
+    #
+    # @!attribute [rw] related_contact_id
+    #   @return [String]
+    #
+    # @!attribute [rw] attributes
+    #   @return [Hash<String,String>]
+    #
+    # @!attribute [rw] segment_attributes
+    #   @return [Hash<String,Types::SegmentAttributeValue>]
+    #
+    # @!attribute [rw] client_token
+    #   **A suitable default value is auto-generated.** You should normally
+    #   not need to pass this option.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartEmailContactRequest AWS API Documentation
+    #
+    class StartEmailContactRequest < Struct.new(
+      :instance_id,
+      :from_email_address,
+      :destination_email_address,
+      :description,
+      :references,
+      :name,
+      :email_message,
+      :additional_recipients,
+      :attachments,
+      :contact_flow_id,
+      :related_contact_id,
+      :attributes,
+      :segment_attributes,
+      :client_token)
+      SENSITIVE = [:destination_email_address, :description, :name, :attachments]
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] contact_id
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartEmailContactResponse AWS API Documentation
+    #
+    class StartEmailContactResponse < Struct.new(
+      :contact_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @!attribute [rw] source_endpoint
     #   Information about the endpoint.
     #   @return [Types::Endpoint]
@@ -19740,6 +20807,54 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @!attribute [rw] instance_id
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_id
+    #   @return [String]
+    #
+    # @!attribute [rw] from_email_address
+    #   @return [Types::EmailAddressInfo]
+    #
+    # @!attribute [rw] destination_email_address
+    #   @return [Types::EmailAddressInfo]
+    #
+    # @!attribute [rw] additional_recipients
+    #   @return [Types::OutboundAdditionalRecipients]
+    #
+    # @!attribute [rw] email_message
+    #   @return [Types::OutboundEmailContent]
+    #
+    # @!attribute [rw] client_token
+    #   **A suitable default value is auto-generated.** You should normally
+    #   not need to pass this option.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartOutboundEmailContactRequest AWS API Documentation
+    #
+    class StartOutboundEmailContactRequest < Struct.new(
+      :instance_id,
+      :contact_id,
+      :from_email_address,
+      :destination_email_address,
+      :additional_recipients,
+      :email_message,
+      :client_token)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] contact_id
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartOutboundEmailContactResponse AWS API Documentation
+    #
+    class StartOutboundEmailContactResponse < Struct.new(
+      :contact_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @!attribute [rw] name
     #   The name of a voice contact that is shown to an agent in the Contact
     #   Control Panel (CCP).
@@ -20030,6 +21145,9 @@ module Aws::Connect
     #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/tasks.html#linked-tasks
     #   @return [String]
     #
+    # @!attribute [rw] segment_attributes
+    #   @return [Hash<String,Types::SegmentAttributeValue>]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartTaskContactRequest AWS API Documentation
     #
     class StartTaskContactRequest < Struct.new(
@@ -20044,7 +21162,8 @@ module Aws::Connect
       :scheduled_time,
       :task_template_id,
       :quick_connect_id,
-      :related_contact_id)
+      :related_contact_id,
+      :segment_attributes)
       SENSITIVE = [:name, :description]
       include Aws::Structure
     end
@@ -20794,6 +21913,40 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @!attribute [rw] custom_attributes
+    #   @return [Hash<String,String>]
+    #
+    # @!attribute [rw] customer_profile_attributes
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/TemplateAttributes AWS API Documentation
+    #
+    class TemplateAttributes < Struct.new(
+      :custom_attributes,
+      :customer_profile_attributes)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] knowledge_base_id
+    #   @return [String]
+    #
+    # @!attribute [rw] message_template_id
+    #   @return [String]
+    #
+    # @!attribute [rw] template_attributes
+    #   @return [Types::TemplateAttributes]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/TemplatedMessageConfig AWS API Documentation
+    #
+    class TemplatedMessageConfig < Struct.new(
+      :knowledge_base_id,
+      :message_template_id,
+      :template_attributes)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Contains information about the threshold for service level metrics.
     #
     # @!attribute [rw] comparison
@@ -21658,6 +22811,9 @@ module Aws::Connect
     #   Panel (CCP).
     #   @return [Hash<String,Types::Reference>]
     #
+    # @!attribute [rw] segment_attributes
+    #   @return [Hash<String,Types::SegmentAttributeValue>]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactRequest AWS API Documentation
     #
     class UpdateContactRequest < Struct.new(
@@ -21665,7 +22821,8 @@ module Aws::Connect
       :contact_id,
       :name,
       :description,
-      :references)
+      :references,
+      :segment_attributes)
       SENSITIVE = [:name, :description]
       include Aws::Structure
     end
@@ -21755,6 +22912,48 @@ module Aws::Connect
     #
     class UpdateContactScheduleResponse < Aws::EmptyStructure; end
 
+    # @!attribute [rw] instance_id
+    #   @return [String]
+    #
+    # @!attribute [rw] email_address_id
+    #   @return [String]
+    #
+    # @!attribute [rw] description
+    #   @return [String]
+    #
+    # @!attribute [rw] display_name
+    #   @return [String]
+    #
+    # @!attribute [rw] client_token
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateEmailAddressMetadataRequest AWS API Documentation
+    #
+    class UpdateEmailAddressMetadataRequest < Struct.new(
+      :instance_id,
+      :email_address_id,
+      :description,
+      :display_name,
+      :client_token)
+      SENSITIVE = [:description, :display_name]
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] email_address_id
+    #   @return [String]
+    #
+    # @!attribute [rw] email_address_arn
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateEmailAddressMetadataResponse AWS API Documentation
+    #
+    class UpdateEmailAddressMetadataResponse < Struct.new(
+      :email_address_id,
+      :email_address_arn)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @!attribute [rw] instance_id
     #   The identifier of the Amazon Connect instance. You can [find the
     #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
@@ -22298,6 +23497,25 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @!attribute [rw] instance_id
+    #   @return [String]
+    #
+    # @!attribute [rw] queue_id
+    #   @return [String]
+    #
+    # @!attribute [rw] outbound_email_config
+    #   @return [Types::OutboundEmailConfig]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateQueueOutboundEmailConfigRequest AWS API Documentation
+    #
+    class UpdateQueueOutboundEmailConfigRequest < Struct.new(
+      :instance_id,
+      :queue_id,
+      :outbound_email_config)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @!attribute [rw] instance_id
     #   The identifier of the Amazon Connect instance. You can [find the
     #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
@@ -22669,6 +23887,9 @@ module Aws::Connect
     #   created by referencing this template.
     #   @return [String]
     #
+    # @!attribute [rw] self_assign_flow_id
+    #   @return [String]
+    #
     # @!attribute [rw] constraints
     #   Constraints that are applicable to the fields listed.
     #   @return [Types::TaskTemplateConstraints]
@@ -22697,6 +23918,7 @@ module Aws::Connect
       :name,
       :description,
       :contact_flow_id,
+      :self_assign_flow_id,
       :constraints,
       :defaults,
       :status,
@@ -22735,6 +23957,9 @@ module Aws::Connect
     #   created by referencing this template.
     #   @return [String]
     #
+    # @!attribute [rw] self_assign_flow_id
+    #   @return [String]
+    #
     # @!attribute [rw] constraints
     #   Constraints that are applicable to the fields listed.
     #   @return [Types::TaskTemplateConstraints]
@@ -22772,6 +23997,7 @@ module Aws::Connect
       :name,
       :description,
       :contact_flow_id,
+      :self_assign_flow_id,
       :constraints,
       :defaults,
       :fields,
@@ -23480,6 +24706,17 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @!attribute [rw] user_id
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UserInfo AWS API Documentation
+    #
+    class UserInfo < Struct.new(
+      :user_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # No user with the specified credentials was found in the Amazon Connect
     # instance.
     #