aws-sdk-connect 1.184.0 → 1.186.0

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
@@ -88,6 +88,21 @@ module Aws::Connect
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  include Aws::Structure
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  end
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+ # @!attribute [rw] to_list
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+ # @return [Array<Types::EmailRecipient>]
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+ #
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+ # @!attribute [rw] cc_list
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+ # @return [Array<Types::EmailRecipient>]
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+ #
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+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AdditionalEmailRecipients AWS API Documentation
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+ #
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+ class AdditionalEmailRecipients < Struct.new(
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+ :to_list,
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+ :cc_list)
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+ SENSITIVE = []
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+ include Aws::Structure
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+ end
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+
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  # The distribution of agents between the instance and its replica(s).
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  #
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  # @!attribute [rw] distributions
@@ -1047,6 +1062,49 @@ module Aws::Connect
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  include Aws::Structure
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  end
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+ # @!attribute [rw] contact_id
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+ # @return [String]
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+ #
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+ # @!attribute [rw] contact_arn
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+ # @return [String]
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+ #
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+ # @!attribute [rw] initiation_timestamp
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+ # @return [Time]
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+ #
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+ # @!attribute [rw] disconnect_timestamp
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+ # @return [Time]
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+ #
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+ # @!attribute [rw] initial_contact_id
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+ # @return [String]
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+ #
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+ # @!attribute [rw] previous_contact_id
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+ # @return [String]
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+ #
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+ # @!attribute [rw] related_contact_id
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+ # @return [String]
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+ #
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+ # @!attribute [rw] initiation_method
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+ # @return [String]
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+ #
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+ # @!attribute [rw] channel
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+ # @return [String]
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+ #
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+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AssociatedContactSummary AWS API Documentation
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+ #
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+ class AssociatedContactSummary < Struct.new(
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+ :contact_id,
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+ :contact_arn,
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+ :initiation_timestamp,
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+ :disconnect_timestamp,
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+ :initial_contact_id,
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+ :previous_contact_id,
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+ :related_contact_id,
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+ :initiation_method,
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+ :channel)
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+ SENSITIVE = []
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+ include Aws::Structure
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+ end
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+
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  # Information about the attached file.
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  #
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  # @!attribute [rw] creation_time
@@ -1159,12 +1217,16 @@ module Aws::Connect
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  # Status of the attachment reference type.
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  # @return [String]
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  #
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+ # @!attribute [rw] arn
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+ # @return [String]
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+ #
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  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AttachmentReference AWS API Documentation
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  #
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  class AttachmentReference < Struct.new(
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  :name,
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  :value,
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- :status)
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+ :status,
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+ :arn)
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  SENSITIVE = []
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  include Aws::Structure
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  end
@@ -2135,6 +2197,17 @@ module Aws::Connect
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  include Aws::Structure
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  end
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+ # @!attribute [rw] message
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+ # @return [String]
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+ #
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+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ConditionalOperationFailedException AWS API Documentation
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+ #
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+ class ConditionalOperationFailedException < Struct.new(
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+ :message)
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+ SENSITIVE = []
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+ include Aws::Structure
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+ end
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+
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  # Operation cannot be performed at this time as there is a conflict with
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  # another operation or contact state.
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  #
@@ -2188,6 +2261,9 @@ module Aws::Connect
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  # previous contact.
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  # @return [String]
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  #
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+ # @!attribute [rw] contact_association_id
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+ # @return [String]
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+ #
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  # @!attribute [rw] initiation_method
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  # Indicates how the contact was initiated.
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  # @return [String]
@@ -2266,6 +2342,12 @@ module Aws::Connect
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  # Information about Amazon Connect Wisdom.
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  # @return [Types::WisdomInfo]
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  #
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+ # @!attribute [rw] customer_endpoint
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+ # @return [Types::EndpointInfo]
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+ #
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+ # @!attribute [rw] system_endpoint
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+ # @return [Types::EndpointInfo]
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+ #
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  # @!attribute [rw] queue_time_adjustment_seconds
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  # An integer that represents the queue time adjust to be applied to
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  # the contact, in seconds (longer / larger queue time are routed
@@ -2324,6 +2406,9 @@ module Aws::Connect
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  # Information about the call disconnect experience.
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  # @return [Types::DisconnectDetails]
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  #
2409
+ # @!attribute [rw] additional_email_recipients
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+ # @return [Types::AdditionalEmailRecipients]
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+ #
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  # @!attribute [rw] segment_attributes
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  # A set of system defined key-value pairs stored on individual contact
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  # segments using an attribute map. The attributes are standard Amazon
@@ -2340,6 +2425,7 @@ module Aws::Connect
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  :id,
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  :initial_contact_id,
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  :previous_contact_id,
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+ :contact_association_id,
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  :initiation_method,
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  :name,
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  :description,
@@ -2356,6 +2442,8 @@ module Aws::Connect
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  :scheduled_timestamp,
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  :related_contact_id,
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  :wisdom_info,
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+ :customer_endpoint,
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+ :system_endpoint,
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  :queue_time_adjustment_seconds,
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  :queue_priority,
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  :tags,
@@ -2367,6 +2455,7 @@ module Aws::Connect
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  :customer_voice_activity,
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  :quality_metrics,
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  :disconnect_details,
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+ :additional_email_recipients,
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  :segment_attributes)
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  SENSITIVE = [:name, :description]
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  include Aws::Structure
@@ -2504,6 +2593,31 @@ module Aws::Connect
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  # "key2":"value2"} }.
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  # @return [Hash<String,String>]
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  #
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+ # @!attribute [rw] is_default
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+ # Amazon Connect includes a set of default flows that have already
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+ # been published. It uses them to power your contact center.
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+ # @return [Boolean]
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+ #
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+ # @!attribute [rw] flow_content_sha_256
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+ # Indicates the checksum value of the flow content.
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+ # @return [String]
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+ #
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+ # @!attribute [rw] version
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+ # The identifier of the flow version.
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+ # @return [Integer]
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+ #
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+ # @!attribute [rw] version_description
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+ # The description of the flow version.
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+ # @return [String]
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+ #
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+ # @!attribute [rw] last_modified_time
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+ # The time at which the contact flow was last modified.
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+ # @return [Time]
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+ #
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+ # @!attribute [rw] last_modified_region
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+ # The region in which the contact flow was last modified
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+ # @return [String]
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+ #
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  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactFlow AWS API Documentation
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  #
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  class ContactFlow < Struct.new(
@@ -2515,7 +2629,13 @@ module Aws::Connect
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  :status,
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  :description,
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  :content,
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- :tags)
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+ :tags,
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+ :is_default,
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+ :flow_content_sha_256,
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+ :version,
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+ :version_description,
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+ :last_modified_time,
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+ :last_modified_region)
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  SENSITIVE = []
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  include Aws::Structure
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  end
@@ -2777,6 +2897,30 @@ module Aws::Connect
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  include Aws::Structure
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  end
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+ # A summary of a contact flow version's metadata.
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+ #
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+ # @!attribute [rw] arn
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+ # The Amazon Resource Name (ARN) of the view version.
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+ # @return [String]
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+ #
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+ # @!attribute [rw] version_description
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+ # The description of the flow version.
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+ # @return [String]
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+ #
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+ # @!attribute [rw] version
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+ # The identifier of the flow version.
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+ # @return [Integer]
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+ #
2914
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactFlowVersionSummary AWS API Documentation
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+ #
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+ class ContactFlowVersionSummary < Struct.new(
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+ :arn,
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+ :version_description,
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+ :version)
2920
+ SENSITIVE = []
2921
+ include Aws::Structure
2922
+ end
2923
+
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2924
  # The contact with the specified ID is not active or does not exist.
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  # Applies to Voice calls only, not to Chat or Task contacts.
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  #
@@ -2850,6 +2994,9 @@ module Aws::Connect
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  # the inbound flow.
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2995
  # @return [Time]
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  #
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+ # @!attribute [rw] segment_attributes
2998
+ # @return [Hash<String,Types::ContactSearchSummarySegmentAttributeValue>]
2999
+ #
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3000
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactSearchSummary AWS API Documentation
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3001
  #
2855
3002
  class ContactSearchSummary < Struct.new(
@@ -2863,7 +3010,8 @@ module Aws::Connect
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3010
  :agent_info,
2864
3011
  :initiation_timestamp,
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3012
  :disconnect_timestamp,
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- :scheduled_timestamp)
3013
+ :scheduled_timestamp,
3014
+ :segment_attributes)
2867
3015
  SENSITIVE = []
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3016
  include Aws::Structure
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3017
  end
@@ -2906,6 +3054,17 @@ module Aws::Connect
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3054
  include Aws::Structure
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3055
  end
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3056
 
3057
+ # @!attribute [rw] value_string
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+ # @return [String]
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+ #
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+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactSearchSummarySegmentAttributeValue AWS API Documentation
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+ #
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+ class ContactSearchSummarySegmentAttributeValue < Struct.new(
3063
+ :value_string)
3064
+ SENSITIVE = []
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+ include Aws::Structure
3066
+ end
3067
+
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3068
  # An object that can be used to specify Tag conditions inside the
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3069
  # `SearchFilter`. This accepts an `OR` or `AND` (List of List) input
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3070
  # where:
@@ -3246,11 +3405,194 @@ module Aws::Connect
3246
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  # The Amazon Resource Name (ARN) of the flow.
3247
3406
  # @return [String]
3248
3407
  #
3408
+ # @!attribute [rw] flow_content_sha_256
3409
+ # Indicates the checksum value of the flow content.
3410
+ # @return [String]
3411
+ #
3249
3412
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateContactFlowResponse AWS API Documentation
3250
3413
  #
3251
3414
  class CreateContactFlowResponse < Struct.new(
3252
3415
  :contact_flow_id,
3253
- :contact_flow_arn)
3416
+ :contact_flow_arn,
3417
+ :flow_content_sha_256)
3418
+ SENSITIVE = []
3419
+ include Aws::Structure
3420
+ end
3421
+
3422
+ # @!attribute [rw] instance_id
3423
+ # The identifier of the Amazon Connect instance.
3424
+ # @return [String]
3425
+ #
3426
+ # @!attribute [rw] description
3427
+ # The description of the flow version.
3428
+ # @return [String]
3429
+ #
3430
+ # @!attribute [rw] contact_flow_id
3431
+ # The identifier of the flow.
3432
+ # @return [String]
3433
+ #
3434
+ # @!attribute [rw] flow_content_sha_256
3435
+ # Indicates the checksum value of the flow content.
3436
+ # @return [String]
3437
+ #
3438
+ # @!attribute [rw] last_modified_time
3439
+ # The Amazon Web Services Region where this resource was last
3440
+ # modified.
3441
+ # @return [Time]
3442
+ #
3443
+ # @!attribute [rw] last_modified_region
3444
+ # The Amazon Web Services Region where this resource was last
3445
+ # modified.
3446
+ # @return [String]
3447
+ #
3448
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateContactFlowVersionRequest AWS API Documentation
3449
+ #
3450
+ class CreateContactFlowVersionRequest < Struct.new(
3451
+ :instance_id,
3452
+ :description,
3453
+ :contact_flow_id,
3454
+ :flow_content_sha_256,
3455
+ :last_modified_time,
3456
+ :last_modified_region)
3457
+ SENSITIVE = []
3458
+ include Aws::Structure
3459
+ end
3460
+
3461
+ # @!attribute [rw] contact_flow_arn
3462
+ # The Amazon Resource Name (ARN) of the flow.
3463
+ # @return [String]
3464
+ #
3465
+ # @!attribute [rw] version
3466
+ # The identifier of the flow version.
3467
+ # @return [Integer]
3468
+ #
3469
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateContactFlowVersionResponse AWS API Documentation
3470
+ #
3471
+ class CreateContactFlowVersionResponse < Struct.new(
3472
+ :contact_flow_arn,
3473
+ :version)
3474
+ SENSITIVE = []
3475
+ include Aws::Structure
3476
+ end
3477
+
3478
+ # @!attribute [rw] instance_id
3479
+ # @return [String]
3480
+ #
3481
+ # @!attribute [rw] client_token
3482
+ # **A suitable default value is auto-generated.** You should normally
3483
+ # not need to pass this option.
3484
+ # @return [String]
3485
+ #
3486
+ # @!attribute [rw] related_contact_id
3487
+ # @return [String]
3488
+ #
3489
+ # @!attribute [rw] attributes
3490
+ # @return [Hash<String,String>]
3491
+ #
3492
+ # @!attribute [rw] references
3493
+ # @return [Hash<String,Types::Reference>]
3494
+ #
3495
+ # @!attribute [rw] channel
3496
+ # @return [String]
3497
+ #
3498
+ # @!attribute [rw] initiation_method
3499
+ # @return [String]
3500
+ #
3501
+ # @!attribute [rw] expiry_duration_in_minutes
3502
+ # @return [Integer]
3503
+ #
3504
+ # @!attribute [rw] user_info
3505
+ # @return [Types::UserInfo]
3506
+ #
3507
+ # @!attribute [rw] initiate_as
3508
+ # @return [String]
3509
+ #
3510
+ # @!attribute [rw] name
3511
+ # @return [String]
3512
+ #
3513
+ # @!attribute [rw] description
3514
+ # @return [String]
3515
+ #
3516
+ # @!attribute [rw] segment_attributes
3517
+ # @return [Hash<String,Types::SegmentAttributeValue>]
3518
+ #
3519
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateContactRequest AWS API Documentation
3520
+ #
3521
+ class CreateContactRequest < Struct.new(
3522
+ :instance_id,
3523
+ :client_token,
3524
+ :related_contact_id,
3525
+ :attributes,
3526
+ :references,
3527
+ :channel,
3528
+ :initiation_method,
3529
+ :expiry_duration_in_minutes,
3530
+ :user_info,
3531
+ :initiate_as,
3532
+ :name,
3533
+ :description,
3534
+ :segment_attributes)
3535
+ SENSITIVE = [:name, :description]
3536
+ include Aws::Structure
3537
+ end
3538
+
3539
+ # @!attribute [rw] contact_id
3540
+ # @return [String]
3541
+ #
3542
+ # @!attribute [rw] contact_arn
3543
+ # @return [String]
3544
+ #
3545
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateContactResponse AWS API Documentation
3546
+ #
3547
+ class CreateContactResponse < Struct.new(
3548
+ :contact_id,
3549
+ :contact_arn)
3550
+ SENSITIVE = []
3551
+ include Aws::Structure
3552
+ end
3553
+
3554
+ # @!attribute [rw] description
3555
+ # @return [String]
3556
+ #
3557
+ # @!attribute [rw] instance_id
3558
+ # @return [String]
3559
+ #
3560
+ # @!attribute [rw] email_address
3561
+ # @return [String]
3562
+ #
3563
+ # @!attribute [rw] display_name
3564
+ # @return [String]
3565
+ #
3566
+ # @!attribute [rw] tags
3567
+ # @return [Hash<String,String>]
3568
+ #
3569
+ # @!attribute [rw] client_token
3570
+ # @return [String]
3571
+ #
3572
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateEmailAddressRequest AWS API Documentation
3573
+ #
3574
+ class CreateEmailAddressRequest < Struct.new(
3575
+ :description,
3576
+ :instance_id,
3577
+ :email_address,
3578
+ :display_name,
3579
+ :tags,
3580
+ :client_token)
3581
+ SENSITIVE = [:description, :email_address, :display_name]
3582
+ include Aws::Structure
3583
+ end
3584
+
3585
+ # @!attribute [rw] email_address_id
3586
+ # @return [String]
3587
+ #
3588
+ # @!attribute [rw] email_address_arn
3589
+ # @return [String]
3590
+ #
3591
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateEmailAddressResponse AWS API Documentation
3592
+ #
3593
+ class CreateEmailAddressResponse < Struct.new(
3594
+ :email_address_id,
3595
+ :email_address_arn)
3254
3596
  SENSITIVE = []
3255
3597
  include Aws::Structure
3256
3598
  end
@@ -3641,7 +3983,6 @@ module Aws::Connect
3641
3983
  # * SourceContactId = "C2"
3642
3984
  #
3643
3985
  # * RehydrationType = "FROM\_SEGMENT"
3644
- #
3645
3986
  # * **Expected behavior**
3646
3987
  #
3647
3988
  # * This starts a persistent chat session from the specified past
@@ -3651,7 +3992,6 @@ module Aws::Connect
3651
3992
  # session.
3652
3993
  #
3653
3994
  # ^
3654
- #
3655
3995
  # * **Use Case 2**: The customer wants to continue the past chat
3656
3996
  # session and see the transcript of the entire past engagement,
3657
3997
  # including the post chat survey. For this they will use the
@@ -3662,7 +4002,6 @@ module Aws::Connect
3662
4002
  # * SourceContactId = "C1"
3663
4003
  #
3664
4004
  # * RehydrationType = "ENTIRE\_PAST\_SESSION"
3665
- #
3666
4005
  # * **Expected behavior**
3667
4006
  #
3668
4007
  # * This starts a persistent chat session from the most recently
@@ -3819,6 +4158,9 @@ module Aws::Connect
3819
4158
  # The outbound caller ID name, number, and outbound whisper flow.
3820
4159
  # @return [Types::OutboundCallerConfig]
3821
4160
  #
4161
+ # @!attribute [rw] outbound_email_config
4162
+ # @return [Types::OutboundEmailConfig]
4163
+ #
3822
4164
  # @!attribute [rw] hours_of_operation_id
3823
4165
  # The identifier for the hours of operation.
3824
4166
  # @return [String]
@@ -3845,6 +4187,7 @@ module Aws::Connect
3845
4187
  :name,
3846
4188
  :description,
3847
4189
  :outbound_caller_config,
4190
+ :outbound_email_config,
3848
4191
  :hours_of_operation_id,
3849
4192
  :max_contacts,
3850
4193
  :quick_connect_ids,
@@ -4203,6 +4546,9 @@ module Aws::Connect
4203
4546
  # created by referencing this template.
4204
4547
  # @return [String]
4205
4548
  #
4549
+ # @!attribute [rw] self_assign_flow_id
4550
+ # @return [String]
4551
+ #
4206
4552
  # @!attribute [rw] constraints
4207
4553
  # Constraints that are applicable to the fields listed.
4208
4554
  # @return [Types::TaskTemplateConstraints]
@@ -4244,6 +4590,7 @@ module Aws::Connect
4244
4590
  :name,
4245
4591
  :description,
4246
4592
  :contact_flow_id,
4593
+ :self_assign_flow_id,
4247
4594
  :constraints,
4248
4595
  :defaults,
4249
4596
  :status,
@@ -5197,6 +5544,25 @@ module Aws::Connect
5197
5544
  #
5198
5545
  class DeleteContactFlowResponse < Aws::EmptyStructure; end
5199
5546
 
5547
+ # @!attribute [rw] instance_id
5548
+ # @return [String]
5549
+ #
5550
+ # @!attribute [rw] email_address_id
5551
+ # @return [String]
5552
+ #
5553
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DeleteEmailAddressRequest AWS API Documentation
5554
+ #
5555
+ class DeleteEmailAddressRequest < Struct.new(
5556
+ :instance_id,
5557
+ :email_address_id)
5558
+ SENSITIVE = []
5559
+ include Aws::Structure
5560
+ end
5561
+
5562
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DeleteEmailAddressResponse AWS API Documentation
5563
+ #
5564
+ class DeleteEmailAddressResponse < Aws::EmptyStructure; end
5565
+
5200
5566
  # @!attribute [rw] instance_id
5201
5567
  # The identifier of the Amazon Connect instance. You can [find the
5202
5568
  # instance ID][1] in the Amazon Resource Name (ARN) of the instance.
@@ -5847,6 +6213,60 @@ module Aws::Connect
5847
6213
  include Aws::Structure
5848
6214
  end
5849
6215
 
6216
+ # @!attribute [rw] instance_id
6217
+ # @return [String]
6218
+ #
6219
+ # @!attribute [rw] email_address_id
6220
+ # @return [String]
6221
+ #
6222
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeEmailAddressRequest AWS API Documentation
6223
+ #
6224
+ class DescribeEmailAddressRequest < Struct.new(
6225
+ :instance_id,
6226
+ :email_address_id)
6227
+ SENSITIVE = []
6228
+ include Aws::Structure
6229
+ end
6230
+
6231
+ # @!attribute [rw] email_address_id
6232
+ # @return [String]
6233
+ #
6234
+ # @!attribute [rw] email_address_arn
6235
+ # @return [String]
6236
+ #
6237
+ # @!attribute [rw] email_address
6238
+ # @return [String]
6239
+ #
6240
+ # @!attribute [rw] display_name
6241
+ # @return [String]
6242
+ #
6243
+ # @!attribute [rw] description
6244
+ # @return [String]
6245
+ #
6246
+ # @!attribute [rw] create_timestamp
6247
+ # @return [String]
6248
+ #
6249
+ # @!attribute [rw] modified_timestamp
6250
+ # @return [String]
6251
+ #
6252
+ # @!attribute [rw] tags
6253
+ # @return [Hash<String,String>]
6254
+ #
6255
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeEmailAddressResponse AWS API Documentation
6256
+ #
6257
+ class DescribeEmailAddressResponse < Struct.new(
6258
+ :email_address_id,
6259
+ :email_address_arn,
6260
+ :email_address,
6261
+ :display_name,
6262
+ :description,
6263
+ :create_timestamp,
6264
+ :modified_timestamp,
6265
+ :tags)
6266
+ SENSITIVE = [:email_address, :display_name, :description]
6267
+ include Aws::Structure
6268
+ end
6269
+
5850
6270
  # @!attribute [rw] instance_id
5851
6271
  # The identifier of the Amazon Connect instance. You can [find the
5852
6272
  # instance ID][1] in the Amazon Resource Name (ARN) of the instance.
@@ -6970,43 +7390,171 @@ module Aws::Connect
6970
7390
  #
6971
7391
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/Distribution AWS API Documentation
6972
7392
  #
6973
- class Distribution < Struct.new(
6974
- :region,
6975
- :percentage)
7393
+ class Distribution < Struct.new(
7394
+ :region,
7395
+ :percentage)
7396
+ SENSITIVE = []
7397
+ include Aws::Structure
7398
+ end
7399
+
7400
+ # Metadata used to download the attached file.
7401
+ #
7402
+ # @!attribute [rw] url
7403
+ # A pre-signed URL that should be used to download the attached file.
7404
+ # @return [String]
7405
+ #
7406
+ # @!attribute [rw] url_expiry
7407
+ # The expiration time of the URL in ISO timestamp. It's specified in
7408
+ # ISO 8601 format: yyyy-MM-ddThh:mm:ss.SSSZ. For example,
7409
+ # 2019-11-08T02:41:28.172Z.
7410
+ # @return [String]
7411
+ #
7412
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DownloadUrlMetadata AWS API Documentation
7413
+ #
7414
+ class DownloadUrlMetadata < Struct.new(
7415
+ :url,
7416
+ :url_expiry)
7417
+ SENSITIVE = []
7418
+ include Aws::Structure
7419
+ end
7420
+
7421
+ # A resource with the specified name already exists.
7422
+ #
7423
+ # @!attribute [rw] message
7424
+ # @return [String]
7425
+ #
7426
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DuplicateResourceException AWS API Documentation
7427
+ #
7428
+ class DuplicateResourceException < Struct.new(
7429
+ :message)
7430
+ SENSITIVE = []
7431
+ include Aws::Structure
7432
+ end
7433
+
7434
+ # @!attribute [rw] email_address
7435
+ # @return [String]
7436
+ #
7437
+ # @!attribute [rw] display_name
7438
+ # @return [String]
7439
+ #
7440
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EmailAddressInfo AWS API Documentation
7441
+ #
7442
+ class EmailAddressInfo < Struct.new(
7443
+ :email_address,
7444
+ :display_name)
7445
+ SENSITIVE = [:email_address, :display_name]
7446
+ include Aws::Structure
7447
+ end
7448
+
7449
+ # @!attribute [rw] email_address_id
7450
+ # @return [String]
7451
+ #
7452
+ # @!attribute [rw] email_address_arn
7453
+ # @return [String]
7454
+ #
7455
+ # @!attribute [rw] email_address
7456
+ # @return [String]
7457
+ #
7458
+ # @!attribute [rw] description
7459
+ # @return [String]
7460
+ #
7461
+ # @!attribute [rw] display_name
7462
+ # @return [String]
7463
+ #
7464
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EmailAddressMetadata AWS API Documentation
7465
+ #
7466
+ class EmailAddressMetadata < Struct.new(
7467
+ :email_address_id,
7468
+ :email_address_arn,
7469
+ :email_address,
7470
+ :description,
7471
+ :display_name)
7472
+ SENSITIVE = [:email_address, :description, :display_name]
7473
+ include Aws::Structure
7474
+ end
7475
+
7476
+ # @!attribute [rw] or_conditions
7477
+ # @return [Array<Types::EmailAddressSearchCriteria>]
7478
+ #
7479
+ # @!attribute [rw] and_conditions
7480
+ # @return [Array<Types::EmailAddressSearchCriteria>]
7481
+ #
7482
+ # @!attribute [rw] string_condition
7483
+ # A leaf node condition which can be used to specify a string
7484
+ # condition.
7485
+ # @return [Types::StringCondition]
7486
+ #
7487
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EmailAddressSearchCriteria AWS API Documentation
7488
+ #
7489
+ class EmailAddressSearchCriteria < Struct.new(
7490
+ :or_conditions,
7491
+ :and_conditions,
7492
+ :string_condition)
7493
+ SENSITIVE = []
7494
+ include Aws::Structure
7495
+ end
7496
+
7497
+ # @!attribute [rw] tag_filter
7498
+ # An object that can be used to specify Tag conditions inside the
7499
+ # `SearchFilter`. This accepts an `OR` of `AND` (List of List) input
7500
+ # where:
7501
+ #
7502
+ # * Top level list specifies conditions that need to be applied with
7503
+ # `OR` operator
7504
+ #
7505
+ # * Inner list specifies conditions that need to be applied with `AND`
7506
+ # operator.
7507
+ # @return [Types::ControlPlaneTagFilter]
7508
+ #
7509
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EmailAddressSearchFilter AWS API Documentation
7510
+ #
7511
+ class EmailAddressSearchFilter < Struct.new(
7512
+ :tag_filter)
7513
+ SENSITIVE = []
7514
+ include Aws::Structure
7515
+ end
7516
+
7517
+ # @!attribute [rw] file_name
7518
+ # @return [String]
7519
+ #
7520
+ # @!attribute [rw] s3_url
7521
+ # @return [String]
7522
+ #
7523
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EmailAttachment AWS API Documentation
7524
+ #
7525
+ class EmailAttachment < Struct.new(
7526
+ :file_name,
7527
+ :s3_url)
6976
7528
  SENSITIVE = []
6977
7529
  include Aws::Structure
6978
7530
  end
6979
7531
 
6980
- # Metadata used to download the attached file.
6981
- #
6982
- # @!attribute [rw] url
6983
- # A pre-signed URL that should be used to download the attached file.
7532
+ # @!attribute [rw] name
6984
7533
  # @return [String]
6985
7534
  #
6986
- # @!attribute [rw] url_expiry
6987
- # The expiration time of the URL in ISO timestamp. It's specified in
6988
- # ISO 8601 format: yyyy-MM-ddThh:mm:ss.SSSZ. For example,
6989
- # 2019-11-08T02:41:28.172Z.
7535
+ # @!attribute [rw] arn
6990
7536
  # @return [String]
6991
7537
  #
6992
- # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DownloadUrlMetadata AWS API Documentation
7538
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EmailMessageReference AWS API Documentation
6993
7539
  #
6994
- class DownloadUrlMetadata < Struct.new(
6995
- :url,
6996
- :url_expiry)
7540
+ class EmailMessageReference < Struct.new(
7541
+ :name,
7542
+ :arn)
6997
7543
  SENSITIVE = []
6998
7544
  include Aws::Structure
6999
7545
  end
7000
7546
 
7001
- # A resource with the specified name already exists.
7547
+ # @!attribute [rw] address
7548
+ # @return [String]
7002
7549
  #
7003
- # @!attribute [rw] message
7550
+ # @!attribute [rw] display_name
7004
7551
  # @return [String]
7005
7552
  #
7006
- # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DuplicateResourceException AWS API Documentation
7553
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EmailRecipient AWS API Documentation
7007
7554
  #
7008
- class DuplicateResourceException < Struct.new(
7009
- :message)
7555
+ class EmailRecipient < Struct.new(
7556
+ :address,
7557
+ :display_name)
7010
7558
  SENSITIVE = []
7011
7559
  include Aws::Structure
7012
7560
  end
@@ -7097,6 +7645,25 @@ module Aws::Connect
7097
7645
  include Aws::Structure
7098
7646
  end
7099
7647
 
7648
+ # @!attribute [rw] type
7649
+ # @return [String]
7650
+ #
7651
+ # @!attribute [rw] address
7652
+ # @return [String]
7653
+ #
7654
+ # @!attribute [rw] display_name
7655
+ # @return [String]
7656
+ #
7657
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EndpointInfo AWS API Documentation
7658
+ #
7659
+ class EndpointInfo < Struct.new(
7660
+ :type,
7661
+ :address,
7662
+ :display_name)
7663
+ SENSITIVE = []
7664
+ include Aws::Structure
7665
+ end
7666
+
7100
7667
  # This API is in preview release for Amazon Connect and is subject to
7101
7668
  # change.
7102
7669
  #
@@ -9097,7 +9664,6 @@ module Aws::Connect
9097
9664
  #
9098
9665
  # * `TOTAL`: The difference between `StartTime` and `EndTime` must
9099
9666
  # be less than 35 days.
9100
- #
9101
9667
  # * `TimeZone`: The timezone applied to requested metrics.
9102
9668
  # @return [Types::IntervalDetails]
9103
9669
  #
@@ -9138,7 +9704,8 @@ module Aws::Connect
9138
9704
  # `AGENT_HIERARCHY_LEVEL_THREE` \| `AGENT_HIERARCHY_LEVEL_FOUR` \|
9139
9705
  # `AGENT_HIERARCHY_LEVEL_FIVE` \|
9140
9706
  # `ANSWERING_MACHINE_DETECTION_STATUS` \| `CAMPAIGN` \|
9141
- # `CASE_TEMPLATE_ARN` \| `CASE_STATUS` \| `CHANNEL` \|
9707
+ # `CAMPAIGN_DELIVERY_EVENT_TYPE` \|`CASE_TEMPLATE_ARN` \|
9708
+ # `CASE_STATUS` \| `CHANNEL` \|
9142
9709
  # `contact/segmentAttributes/connect:Subtype` \| `DISCONNECT_REASON`
9143
9710
  # \| `FEATURE` \| `FLOW_TYPE` \| `FLOWS_NEXT_RESOURCE_ID` \|
9144
9711
  # `FLOWS_NEXT_RESOURCE_QUEUE_ID` \| `FLOWS_OUTCOME_TYPE` \|
@@ -9174,7 +9741,6 @@ module Aws::Connect
9174
9741
  #
9175
9742
  # * FALSE includes all contacts that did not have Amazon Q in
9176
9743
  # Connect enabled as part of the flow
9177
- #
9178
9744
  # This filter is available only for contact record-driven metrics.
9179
9745
  #
9180
9746
  # [Campaign][2] ARNs are valid `filterValues` for the `CAMPAIGN`
@@ -9198,7 +9764,8 @@ module Aws::Connect
9198
9764
  # `AGENT_HIERARCHY_LEVEL_TWO` \| `AGENT_HIERARCHY_LEVEL_THREE` \|
9199
9765
  # `AGENT_HIERARCHY_LEVEL_FOUR` \| `AGENT_HIERARCHY_LEVEL_FIVE` \|
9200
9766
  # `ANSWERING_MACHINE_DETECTION_STATUS` \| `CAMPAIGN` \|
9201
- # `CASE_TEMPLATE_ARN` \| `CASE_STATUS` \| `CHANNEL` \|
9767
+ # `CAMPAIGN_DELIVERY_EVENT_TYPE` \| `CASE_TEMPLATE_ARN` \|
9768
+ # `CASE_STATUS` \| `CHANNEL` \|
9202
9769
  # `contact/segmentAttributes/connect:Subtype` \| `DISCONNECT_REASON`
9203
9770
  # \| `FLOWS_RESOURCE_ID` \| `FLOWS_MODULE_RESOURCE_ID` \| `FLOW_TYPE`
9204
9771
  # \| `FLOWS_OUTCOME_TYPE` \| `INITIATION_METHOD` \|
@@ -9414,12 +9981,12 @@ module Aws::Connect
9414
9981
  #
9415
9982
  # AVG\_DIALS\_PER\_MINUTE
9416
9983
  #
9417
- # : This metric is available only for contacts analyzed by outbound
9418
- # campaigns analytics.
9984
+ # : This metric is available only for outbound campaigns that use the
9985
+ # agent assisted voice and automated voice delivery modes.
9419
9986
  #
9420
9987
  # Unit: Count
9421
9988
  #
9422
- # Valid groupings and filters: Campaign, Agent, Queue, Routing
9989
+ # Valid groupings and filters: Agent, Campaign, Queue, Routing
9423
9990
  # Profile
9424
9991
  #
9425
9992
  # UI name: [Average dials per minute][21]
@@ -9628,8 +10195,8 @@ module Aws::Connect
9628
10195
  #
9629
10196
  # AVG\_WAIT\_TIME\_AFTER\_CUSTOMER\_CONNECTION
9630
10197
  #
9631
- # : This metric is available only for contacts analyzed by outbound
9632
- # campaigns analytics.
10198
+ # : This metric is available only for outbound campaigns that use the
10199
+ # agent assisted voice and automated voice delivery modes.
9633
10200
  #
9634
10201
  # Unit: Seconds
9635
10202
  #
@@ -9639,12 +10206,12 @@ module Aws::Connect
9639
10206
  #
9640
10207
  # CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X
9641
10208
  #
9642
- # : This metric is available only for contacts analyzed by outbound
9643
- # campaigns analytics.
10209
+ # : This metric is available only for outbound campaigns using the
10210
+ # agent assisted voice and automated voice delivery modes.
9644
10211
  #
9645
10212
  # Unit: Count
9646
10213
  #
9647
- # Valid groupings and filters: Campaign, Agent
10214
+ # Valid groupings and filters: Agent, Campaign
9648
10215
  #
9649
10216
  # Threshold: For `ThresholdValue`, enter any whole number from 1 to
9650
10217
  # 604800 (inclusive), in seconds. For `Comparison`, you must enter
@@ -9654,12 +10221,12 @@ module Aws::Connect
9654
10221
  #
9655
10222
  # CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X\_RATE
9656
10223
  #
9657
- # : This metric is available only for contacts analyzed by outbound
9658
- # campaigns analytics.
10224
+ # : This metric is available only for outbound campaigns using the
10225
+ # agent assisted voice and automated voice delivery modes.
9659
10226
  #
9660
10227
  # Unit: Percent
9661
10228
  #
9662
- # Valid groupings and filters: Campaign, Agent
10229
+ # Valid groupings and filters: Agent, Campaign
9663
10230
  #
9664
10231
  # Threshold: For `ThresholdValue`, enter any whole number from 1 to
9665
10232
  # 604800 (inclusive), in seconds. For `Comparison`, you must enter
@@ -9667,6 +10234,30 @@ module Aws::Connect
9667
10234
  #
9668
10235
  # UI name: [Campaign contacts abandoned after X rate][40]
9669
10236
  #
10237
+ # CAMPAIGN\_INTERACTIONS
10238
+ #
10239
+ # : This metric is available only for outbound campaigns using the
10240
+ # email delivery mode.
10241
+ #
10242
+ # Unit: Count
10243
+ #
10244
+ # Valid metric filter key: CAMPAIGN\_INTERACTION\_EVENT\_TYPE
10245
+ #
10246
+ # Valid groupings and filters: Campaign
10247
+ #
10248
+ # UI name: [Campaign interactions][41]
10249
+ #
10250
+ # CAMPAIGN\_SEND\_ATTEMPTS
10251
+ #
10252
+ # : This metric is available only for outbound campaigns.
10253
+ #
10254
+ # Unit: Count
10255
+ #
10256
+ # Valid groupings and filters: Campaign, Channel,
10257
+ # contact/segmentAttributes/connect:Subtype
10258
+ #
10259
+ # UI name: [Campaign send attempts][42]
10260
+ #
9670
10261
  # CASES\_CREATED
9671
10262
  #
9672
10263
  # : Unit: Count
@@ -9675,7 +10266,7 @@ module Aws::Connect
9675
10266
  #
9676
10267
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
9677
10268
  #
9678
- # UI name: [Cases created][41]
10269
+ # UI name: [Cases created][43]
9679
10270
  #
9680
10271
  # CONTACTS\_CREATED
9681
10272
  #
@@ -9686,7 +10277,7 @@ module Aws::Connect
9686
10277
  # Valid groupings and filters: Queue, Channel, Routing Profile,
9687
10278
  # Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
9688
10279
  #
9689
- # UI name: [Contacts created][42]
10280
+ # UI name: [Contacts created][44]
9690
10281
  #
9691
10282
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
9692
10283
  #
@@ -9703,7 +10294,7 @@ module Aws::Connect
9703
10294
  # contact/segmentAttributes/connect:Subtype, RoutingStepExpression,
9704
10295
  # Q in Connect
9705
10296
  #
9706
- # UI name: [API contacts handled][43]
10297
+ # UI name: [API contacts handled][45]
9707
10298
  #
9708
10299
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
9709
10300
  #
@@ -9718,7 +10309,7 @@ module Aws::Connect
9718
10309
  # Valid groupings and filters: Queue, Channel, Agent, Agent
9719
10310
  # Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect
9720
10311
  #
9721
- # UI name: [Contacts handled (connected to agent timestamp)][44]
10312
+ # UI name: [Contacts handled (connected to agent timestamp)][46]
9722
10313
  #
9723
10314
  # CONTACTS\_HOLD\_ABANDONS
9724
10315
  #
@@ -9728,7 +10319,7 @@ module Aws::Connect
9728
10319
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
9729
10320
  # Q in Connect
9730
10321
  #
9731
- # UI name: [Contacts hold disconnect][44]
10322
+ # UI name: [Contacts hold disconnect][46]
9732
10323
  #
9733
10324
  # CONTACTS\_ON\_HOLD\_AGENT\_DISCONNECT
9734
10325
  #
@@ -9737,7 +10328,7 @@ module Aws::Connect
9737
10328
  # Valid groupings and filters: Queue, Channel, Routing Profile,
9738
10329
  # Agent, Agent Hierarchy, Q in Connect
9739
10330
  #
9740
- # UI name: [Contacts hold agent disconnect][45]
10331
+ # UI name: [Contacts hold agent disconnect][47]
9741
10332
  #
9742
10333
  # CONTACTS\_ON\_HOLD\_CUSTOMER\_DISCONNECT
9743
10334
  #
@@ -9746,7 +10337,7 @@ module Aws::Connect
9746
10337
  # Valid groupings and filters: Queue, Channel, Routing Profile,
9747
10338
  # Agent, Agent Hierarchy, Q in Connect
9748
10339
  #
9749
- # UI name: [Contacts hold customer disconnect][46]
10340
+ # UI name: [Contacts hold customer disconnect][48]
9750
10341
  #
9751
10342
  # CONTACTS\_PUT\_ON\_HOLD
9752
10343
  #
@@ -9755,7 +10346,7 @@ module Aws::Connect
9755
10346
  # Valid groupings and filters: Queue, Channel, Routing Profile,
9756
10347
  # Agent, Agent Hierarchy, Q in Connect
9757
10348
  #
9758
- # UI name: [Contacts put on hold][46]
10349
+ # UI name: [Contacts put on hold][48]
9759
10350
  #
9760
10351
  # CONTACTS\_TRANSFERRED\_OUT\_EXTERNAL
9761
10352
  #
@@ -9764,7 +10355,7 @@ module Aws::Connect
9764
10355
  # Valid groupings and filters: Queue, Channel, Routing Profile,
9765
10356
  # Agent, Agent Hierarchy, Q in Connect
9766
10357
  #
9767
- # UI name: [Contacts transferred out external][47]
10358
+ # UI name: [Contacts transferred out external][49]
9768
10359
  #
9769
10360
  # CONTACTS\_TRANSFERRED\_OUT\_INTERNAL
9770
10361
  #
@@ -9773,7 +10364,7 @@ module Aws::Connect
9773
10364
  # Valid groupings and filters: Queue, Channel, Routing Profile,
9774
10365
  # Agent, Agent Hierarchy, Q in Connect
9775
10366
  #
9776
- # UI name: [Contacts transferred out internal][48]
10367
+ # UI name: [Contacts transferred out internal][50]
9777
10368
  #
9778
10369
  # CONTACTS\_QUEUED
9779
10370
  #
@@ -9783,7 +10374,7 @@ module Aws::Connect
9783
10374
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
9784
10375
  # Q in Connect
9785
10376
  #
9786
- # UI name: [Contacts queued][49]
10377
+ # UI name: [Contacts queued][51]
9787
10378
  #
9788
10379
  # CONTACTS\_QUEUED\_BY\_ENQUEUE
9789
10380
  #
@@ -9792,7 +10383,7 @@ module Aws::Connect
9792
10383
  # Valid groupings and filters: Queue, Channel, Agent, Agent
9793
10384
  # Hierarchy, contact/segmentAttributes/connect:Subtype
9794
10385
  #
9795
- # UI name: [Contacts queued (enqueue timestamp)][50]
10386
+ # UI name: [Contacts queued (enqueue timestamp)][52]
9796
10387
  #
9797
10388
  # CONTACTS\_REMOVED\_FROM\_QUEUE\_IN\_X
9798
10389
  #
@@ -9805,7 +10396,7 @@ module Aws::Connect
9805
10396
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
9806
10397
  # (for "Less than") or `LTE` (for "Less than equal").
9807
10398
  #
9808
- # UI name: [Contacts removed from queue in X seconds][51]
10399
+ # UI name: [Contacts removed from queue in X seconds][53]
9809
10400
  #
9810
10401
  # CONTACTS\_RESOLVED\_IN\_X
9811
10402
  #
@@ -9818,7 +10409,7 @@ module Aws::Connect
9818
10409
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
9819
10410
  # (for "Less than") or `LTE` (for "Less than equal").
9820
10411
  #
9821
- # UI name: [Contacts resolved in X][52]
10412
+ # UI name: [Contacts resolved in X][54]
9822
10413
  #
9823
10414
  # CONTACTS\_TRANSFERRED\_OUT
9824
10415
  #
@@ -9828,7 +10419,7 @@ module Aws::Connect
9828
10419
  # Agent, Agent Hierarchy, Feature,
9829
10420
  # contact/segmentAttributes/connect:Subtype, Q in Connect
9830
10421
  #
9831
- # UI name: [Contacts transferred out][53]
10422
+ # UI name: [Contacts transferred out][55]
9832
10423
  #
9833
10424
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
9834
10425
  #
@@ -9842,7 +10433,7 @@ module Aws::Connect
9842
10433
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
9843
10434
  # Q in Connect
9844
10435
  #
9845
- # UI name: [Contacts transferred out by agent][54]
10436
+ # UI name: [Contacts transferred out by agent][56]
9846
10437
  #
9847
10438
  # CONTACTS\_TRANSFERRED\_OUT\_FROM\_QUEUE
9848
10439
  #
@@ -9852,7 +10443,7 @@ module Aws::Connect
9852
10443
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
9853
10444
  # Q in Connect
9854
10445
  #
9855
- # UI name: [Contacts transferred out queue][54]
10446
+ # UI name: [Contacts transferred out queue][56]
9856
10447
  #
9857
10448
  # CURRENT\_CASES
9858
10449
  #
@@ -9862,43 +10453,57 @@ module Aws::Connect
9862
10453
  #
9863
10454
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
9864
10455
  #
9865
- # UI name: [Current cases][55]
10456
+ # UI name: [Current cases][57]
9866
10457
  #
9867
10458
  # DELIVERY\_ATTEMPTS
9868
10459
  #
9869
- # : This metric is available only for contacts analyzed by outbound
9870
- # campaigns analytics.
10460
+ # : This metric is available only for outbound campaigns.
9871
10461
  #
9872
10462
  # Unit: Count
9873
10463
  #
9874
10464
  # Valid metric filter key: `ANSWERING_MACHINE_DETECTION_STATUS`,
9875
- # `DISCONNECT_REASON`
10465
+ # `CAMPAIGN_DELIVERY_EVENT_TYPE`, `DISCONNECT_REASON`
10466
+ #
10467
+ # Valid groupings and filters: Agent, Answering Machine Detection
10468
+ # Status, Campaign, Campaign Delivery EventType, Channel,
10469
+ # contact/segmentAttributes/connect:Subtype, Disconnect Reason,
10470
+ # Queue, Routing Profile
9876
10471
  #
9877
- # Valid groupings and filters: Campaign, Agent, Queue, Routing
9878
- # Profile, Answering Machine Detection Status, Disconnect Reason
10472
+ # UI name: [Delivery attempts][58]
9879
10473
  #
9880
- # UI name: [Delivery attempts][56]
10474
+ # <note markdown="1"> Campaign Delivery EventType filter and grouping are only available
10475
+ # for SMS and Email campaign delivery modes. Agent, Queue, Routing
10476
+ # Profile, Answering Machine Detection Status and Disconnect Reason
10477
+ # are only available for agent assisted voice and automated voice
10478
+ # delivery modes.
10479
+ #
10480
+ # </note>
9881
10481
  #
9882
10482
  # DELIVERY\_ATTEMPT\_DISPOSITION\_RATE
9883
10483
  #
9884
- # : This metric is available only for contacts analyzed by outbound
9885
- # campaigns analytics, and with the answering machine detection
9886
- # enabled.
10484
+ # : This metric is available only for outbound campaigns. Dispositions
10485
+ # for the agent assisted voice and automated voice delivery modes
10486
+ # are only available with answering machine detection enabled.
9887
10487
  #
9888
10488
  # Unit: Percent
9889
10489
  #
9890
10490
  # Valid metric filter key: `ANSWERING_MACHINE_DETECTION_STATUS`,
9891
- # `DISCONNECT_REASON`
10491
+ # `CAMPAIGN_DELIVERY_EVENT_TYPE`, `DISCONNECT_REASON`
9892
10492
  #
9893
- # Valid groupings and filters: Campaign, Agent, Answering Machine
9894
- # Detection Status, Disconnect Reason
10493
+ # Valid groupings and filters: Agent, Answering Machine Detection
10494
+ # Status, Campaign, Channel,
10495
+ # contact/segmentAttributes/connect:Subtype, Disconnect Reason,
10496
+ # Queue, Routing Profile
9895
10497
  #
9896
- # <note markdown="1"> Answering Machine Detection Status and Disconnect Reason are valid
9897
- # filters but not valid groupings.
10498
+ # UI name: [Delivery attempt disposition rate][59]
9898
10499
  #
9899
- # </note>
10500
+ # <note markdown="1"> Campaign Delivery Event Type filter and grouping are only
10501
+ # available for SMS and Email campaign delivery modes. Agent, Queue,
10502
+ # Routing Profile, Answering Machine Detection Status and Disconnect
10503
+ # Reason are only available for agent assisted voice and automated
10504
+ # voice delivery modes.
9900
10505
  #
9901
- # UI name: [Delivery attempt disposition rate][57]
10506
+ # </note>
9902
10507
  #
9903
10508
  # FLOWS\_OUTCOME
9904
10509
  #
@@ -9910,7 +10515,7 @@ module Aws::Connect
9910
10515
  # Flows outcome type, Flows resource ID, Initiation method, Resource
9911
10516
  # published timestamp
9912
10517
  #
9913
- # UI name: [Flows outcome][58]
10518
+ # UI name: [Flows outcome][60]
9914
10519
  #
9915
10520
  # FLOWS\_STARTED
9916
10521
  #
@@ -9921,19 +10526,19 @@ module Aws::Connect
9921
10526
  # resource ID, Flows resource ID, Initiation method, Resource
9922
10527
  # published timestamp
9923
10528
  #
9924
- # UI name: [Flows started][59]
10529
+ # UI name: [Flows started][61]
9925
10530
  #
9926
10531
  # HUMAN\_ANSWERED\_CALLS
9927
10532
  #
9928
- # : This metric is available only for contacts analyzed by outbound
9929
- # campaigns analytics, and with the answering machine detection
9930
- # enabled.
10533
+ # : This metric is available only for outbound campaigns. Dispositions
10534
+ # for the agent assisted voice and automated voice delivery modes
10535
+ # are only available with answering machine detection enabled.
9931
10536
  #
9932
10537
  # Unit: Count
9933
10538
  #
9934
- # Valid groupings and filters: Campaign, Agent
10539
+ # Valid groupings and filters: Agent, Campaign
9935
10540
  #
9936
- # UI name: [Human answered][60]
10541
+ # UI name: [Human answered][62]
9937
10542
  #
9938
10543
  # MAX\_FLOW\_TIME
9939
10544
  #
@@ -9945,7 +10550,7 @@ module Aws::Connect
9945
10550
  # Flows outcome type, Flows resource ID, Initiation method, Resource
9946
10551
  # published timestamp
9947
10552
  #
9948
- # UI name: [Maximum flow time][61]
10553
+ # UI name: [Maximum flow time][63]
9949
10554
  #
9950
10555
  # MAX\_QUEUED\_TIME
9951
10556
  #
@@ -9955,7 +10560,7 @@ module Aws::Connect
9955
10560
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
9956
10561
  # Q in Connect
9957
10562
  #
9958
- # UI name: [Maximum queued time][62]
10563
+ # UI name: [Maximum queued time][64]
9959
10564
  #
9960
10565
  # MIN\_FLOW\_TIME
9961
10566
  #
@@ -9967,7 +10572,7 @@ module Aws::Connect
9967
10572
  # Flows outcome type, Flows resource ID, Initiation method, Resource
9968
10573
  # published timestamp
9969
10574
  #
9970
- # UI name: [Minimum flow time][63]
10575
+ # UI name: [Minimum flow time][65]
9971
10576
  #
9972
10577
  # PERCENT\_CASES\_FIRST\_CONTACT\_RESOLVED
9973
10578
  #
@@ -9977,7 +10582,7 @@ module Aws::Connect
9977
10582
  #
9978
10583
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
9979
10584
  #
9980
- # UI name: [Cases resolved on first contact][64]
10585
+ # UI name: [Cases resolved on first contact][66]
9981
10586
  #
9982
10587
  # PERCENT\_CONTACTS\_STEP\_EXPIRED
9983
10588
  #
@@ -10009,7 +10614,7 @@ module Aws::Connect
10009
10614
  # Flows outcome type, Flows resource ID, Initiation method, Resource
10010
10615
  # published timestamp
10011
10616
  #
10012
- # UI name: [Flows outcome percentage][65].
10617
+ # UI name: [Flows outcome percentage][67].
10013
10618
  #
10014
10619
  # <note markdown="1"> The `FLOWS_OUTCOME_TYPE` is not a valid grouping.
10015
10620
  #
@@ -10026,7 +10631,7 @@ module Aws::Connect
10026
10631
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
10027
10632
  # Q in Connect
10028
10633
  #
10029
- # UI name: [Non-talk time percent][66]
10634
+ # UI name: [Non-talk time percent][68]
10030
10635
  #
10031
10636
  # PERCENT\_TALK\_TIME
10032
10637
  #
@@ -10039,7 +10644,7 @@ module Aws::Connect
10039
10644
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
10040
10645
  # Q in Connect
10041
10646
  #
10042
- # UI name: [Talk time percent][67]
10647
+ # UI name: [Talk time percent][69]
10043
10648
  #
10044
10649
  # PERCENT\_TALK\_TIME\_AGENT
10045
10650
  #
@@ -10052,7 +10657,7 @@ module Aws::Connect
10052
10657
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
10053
10658
  # Q in Connect
10054
10659
  #
10055
- # UI name: [Agent talk time percent][68]
10660
+ # UI name: [Agent talk time percent][70]
10056
10661
  #
10057
10662
  # PERCENT\_TALK\_TIME\_CUSTOMER
10058
10663
  #
@@ -10065,7 +10670,7 @@ module Aws::Connect
10065
10670
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
10066
10671
  # Q in Connect
10067
10672
  #
10068
- # UI name: [Customer talk time percent][69]
10673
+ # UI name: [Customer talk time percent][71]
10069
10674
  #
10070
10675
  # REOPENED\_CASE\_ACTIONS
10071
10676
  #
@@ -10075,7 +10680,7 @@ module Aws::Connect
10075
10680
  #
10076
10681
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
10077
10682
  #
10078
- # UI name: [Cases reopened][70]
10683
+ # UI name: [Cases reopened][72]
10079
10684
  #
10080
10685
  # RESOLVED\_CASE\_ACTIONS
10081
10686
  #
@@ -10085,7 +10690,7 @@ module Aws::Connect
10085
10690
  #
10086
10691
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
10087
10692
  #
10088
- # UI name: [Cases resolved][71]
10693
+ # UI name: [Cases resolved][73]
10089
10694
  #
10090
10695
  # SERVICE\_LEVEL
10091
10696
  #
@@ -10100,7 +10705,7 @@ module Aws::Connect
10100
10705
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
10101
10706
  # (for "Less than") or `LTE` (for "Less than equal").
10102
10707
  #
10103
- # UI name: [Service level X][72]
10708
+ # UI name: [Service level X][74]
10104
10709
  #
10105
10710
  # STEP\_CONTACTS\_QUEUED
10106
10711
  #
@@ -10118,7 +10723,7 @@ module Aws::Connect
10118
10723
  # Valid groupings and filters: Queue, Channel, Routing Profile,
10119
10724
  # Agent, Agent Hierarchy, Q in Connect
10120
10725
  #
10121
- # UI name: [After contact work time][73]
10726
+ # UI name: [After contact work time][75]
10122
10727
  #
10123
10728
  # SUM\_CONNECTING\_TIME\_AGENT
10124
10729
  #
@@ -10131,7 +10736,7 @@ module Aws::Connect
10131
10736
  # Valid groupings and filters: Queue, Channel, Routing Profile,
10132
10737
  # Agent, Agent Hierarchy
10133
10738
  #
10134
- # UI name: [Agent API connecting time][74]
10739
+ # UI name: [Agent API connecting time][76]
10135
10740
  #
10136
10741
  # <note markdown="1"> The `Negate` key in metric-level filters is not applicable for
10137
10742
  # this metric.
@@ -10153,7 +10758,7 @@ module Aws::Connect
10153
10758
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
10154
10759
  # RoutingStepExpression, Q in Connect
10155
10760
  #
10156
- # UI name: [Contact abandoned][75]
10761
+ # UI name: [Contact abandoned][77]
10157
10762
  #
10158
10763
  # SUM\_CONTACTS\_ABANDONED\_IN\_X
10159
10764
  #
@@ -10166,7 +10771,7 @@ module Aws::Connect
10166
10771
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
10167
10772
  # (for "Less than") or `LTE` (for "Less than equal").
10168
10773
  #
10169
- # UI name: [Contacts abandoned in X seconds][76]
10774
+ # UI name: [Contacts abandoned in X seconds][78]
10170
10775
  #
10171
10776
  # SUM\_CONTACTS\_ANSWERED\_IN\_X
10172
10777
  #
@@ -10179,7 +10784,7 @@ module Aws::Connect
10179
10784
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
10180
10785
  # (for "Less than") or `LTE` (for "Less than equal").
10181
10786
  #
10182
- # UI name: [Contacts answered in X seconds][77]
10787
+ # UI name: [Contacts answered in X seconds][79]
10183
10788
  #
10184
10789
  # SUM\_CONTACT\_FLOW\_TIME
10185
10790
  #
@@ -10188,7 +10793,7 @@ module Aws::Connect
10188
10793
  # Valid groupings and filters: Queue, Channel, Routing Profile,
10189
10794
  # Agent, Agent Hierarchy, Q in Connect
10190
10795
  #
10191
- # UI name: [Contact flow time][78]
10796
+ # UI name: [Contact flow time][80]
10192
10797
  #
10193
10798
  # SUM\_CONTACT\_TIME\_AGENT
10194
10799
  #
@@ -10197,7 +10802,7 @@ module Aws::Connect
10197
10802
  # Valid groupings and filters: Routing Profile, Agent, Agent
10198
10803
  # Hierarchy
10199
10804
  #
10200
- # UI name: [Agent on contact time][79]
10805
+ # UI name: [Agent on contact time][81]
10201
10806
  #
10202
10807
  # SUM\_CONTACTS\_DISCONNECTED
10203
10808
  #
@@ -10209,7 +10814,7 @@ module Aws::Connect
10209
10814
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
10210
10815
  # Q in Connect
10211
10816
  #
10212
- # UI name: [Contact disconnected][80]
10817
+ # UI name: [Contact disconnected][82]
10213
10818
  #
10214
10819
  # SUM\_ERROR\_STATUS\_TIME\_AGENT
10215
10820
  #
@@ -10218,7 +10823,7 @@ module Aws::Connect
10218
10823
  # Valid groupings and filters: Routing Profile, Agent, Agent
10219
10824
  # Hierarchy
10220
10825
  #
10221
- # UI name: [Error status time][81]
10826
+ # UI name: [Error status time][83]
10222
10827
  #
10223
10828
  # SUM\_HANDLE\_TIME
10224
10829
  #
@@ -10227,7 +10832,7 @@ module Aws::Connect
10227
10832
  # Valid groupings and filters: Queue, Channel, Routing Profile,
10228
10833
  # Agent, Agent Hierarchy, Q in Connect
10229
10834
  #
10230
- # UI name: [Contact handle time][82]
10835
+ # UI name: [Contact handle time][84]
10231
10836
  #
10232
10837
  # SUM\_HOLD\_TIME
10233
10838
  #
@@ -10236,7 +10841,7 @@ module Aws::Connect
10236
10841
  # Valid groupings and filters: Queue, Channel, Routing Profile,
10237
10842
  # Agent, Agent Hierarchy, Q in Connect
10238
10843
  #
10239
- # UI name: [Customer hold time][83]
10844
+ # UI name: [Customer hold time][85]
10240
10845
  #
10241
10846
  # SUM\_IDLE\_TIME\_AGENT
10242
10847
  #
@@ -10245,7 +10850,7 @@ module Aws::Connect
10245
10850
  # Valid groupings and filters: Routing Profile, Agent, Agent
10246
10851
  # Hierarchy
10247
10852
  #
10248
- # UI name: [Agent idle time][84]
10853
+ # UI name: [Agent idle time][86]
10249
10854
  #
10250
10855
  # SUM\_INTERACTION\_AND\_HOLD\_TIME
10251
10856
  #
@@ -10254,7 +10859,7 @@ module Aws::Connect
10254
10859
  # Valid groupings and filters: Queue, Channel, Routing Profile,
10255
10860
  # Agent, Agent Hierarchy, Q in Connect
10256
10861
  #
10257
- # UI name: [Agent interaction and hold time][85]
10862
+ # UI name: [Agent interaction and hold time][87]
10258
10863
  #
10259
10864
  # SUM\_INTERACTION\_TIME
10260
10865
  #
@@ -10263,7 +10868,7 @@ module Aws::Connect
10263
10868
  # Valid groupings and filters: Queue, Channel, Routing Profile,
10264
10869
  # Agent, Agent Hierarchy
10265
10870
  #
10266
- # UI name: [Agent interaction time][86]
10871
+ # UI name: [Agent interaction time][88]
10267
10872
  #
10268
10873
  # SUM\_NON\_PRODUCTIVE\_TIME\_AGENT
10269
10874
  #
@@ -10272,7 +10877,7 @@ module Aws::Connect
10272
10877
  # Valid groupings and filters: Routing Profile, Agent, Agent
10273
10878
  # Hierarchy
10274
10879
  #
10275
- # UI name: [Non-Productive Time][87]
10880
+ # UI name: [Non-Productive Time][89]
10276
10881
  #
10277
10882
  # SUM\_ONLINE\_TIME\_AGENT
10278
10883
  #
@@ -10281,7 +10886,7 @@ module Aws::Connect
10281
10886
  # Valid groupings and filters: Routing Profile, Agent, Agent
10282
10887
  # Hierarchy
10283
10888
  #
10284
- # UI name: [Online time][88]
10889
+ # UI name: [Online time][90]
10285
10890
  #
10286
10891
  # SUM\_RETRY\_CALLBACK\_ATTEMPTS
10287
10892
  #
@@ -10290,7 +10895,7 @@ module Aws::Connect
10290
10895
  # Valid groupings and filters: Queue, Channel, Routing Profile,
10291
10896
  # contact/segmentAttributes/connect:Subtype, Q in Connect
10292
10897
  #
10293
- # UI name: [Callback attempts][89]
10898
+ # UI name: [Callback attempts][91]
10294
10899
  #
10295
10900
  #
10296
10901
  #
@@ -10334,55 +10939,57 @@ module Aws::Connect
10334
10939
  # [38]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-wait-time-historical
10335
10940
  # [39]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-historical
10336
10941
  # [40]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-rate-historical
10337
- # [41]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-created-historical
10338
- # [42]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-created-historical
10339
- # [43]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#api-contacts-handled-historical
10340
- # [44]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical
10341
- # [45]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-agent-disconnect-historical
10342
- # [46]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical
10343
- # [47]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-external-historical
10344
- # [48]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-internal-historical
10345
- # [49]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-historical
10346
- # [50]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical
10347
- # [51]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-removed-historical
10348
- # [52]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical
10349
- # [53]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical
10350
- # [54]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical
10351
- # [55]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical
10352
- # [56]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempts-historical
10353
- # [57]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempt-disposition-rate-historical
10354
- # [58]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical
10355
- # [59]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-started-historical
10356
- # [60]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#human-answered-historical
10357
- # [61]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-flow-time-historical
10358
- # [62]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical
10359
- # [63]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#minimum-flow-time-historical
10360
- # [64]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical
10361
- # [65]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-percentage-historical
10362
- # [66]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical
10363
- # [67]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical
10364
- # [68]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical
10365
- # [69]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical
10366
- # [70]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical
10367
- # [71]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historical
10368
- # [72]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical
10369
- # [73]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical
10370
- # [74]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time
10371
- # [75]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical
10372
- # [76]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical
10373
- # [77]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical
10374
- # [78]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-flow-time-historical
10375
- # [79]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical
10376
- # [80]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-disconnected-historical
10377
- # [81]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#error-status-time-historical
10378
- # [82]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-handle-time-historical
10379
- # [83]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#customer-hold-time-historical
10380
- # [84]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-idle-time-historica
10381
- # [85]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-hold-time-historical
10382
- # [86]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-time-historical
10383
- # [87]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#npt-historical
10384
- # [88]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#online-time-historical
10385
- # [89]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#callback-attempts-historical
10942
+ # [41]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-interactions-historical
10943
+ # [42]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-send-attempts-historical
10944
+ # [43]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-created-historical
10945
+ # [44]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-created-historical
10946
+ # [45]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#api-contacts-handled-historical
10947
+ # [46]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical
10948
+ # [47]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-agent-disconnect-historical
10949
+ # [48]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical
10950
+ # [49]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-external-historical
10951
+ # [50]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-internal-historical
10952
+ # [51]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-historical
10953
+ # [52]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical
10954
+ # [53]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-removed-historical
10955
+ # [54]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical
10956
+ # [55]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical
10957
+ # [56]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical
10958
+ # [57]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical
10959
+ # [58]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempts-historical
10960
+ # [59]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempt-disposition-rate-historical
10961
+ # [60]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical
10962
+ # [61]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-started-historical
10963
+ # [62]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#human-answered-historical
10964
+ # [63]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-flow-time-historical
10965
+ # [64]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical
10966
+ # [65]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#minimum-flow-time-historical
10967
+ # [66]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical
10968
+ # [67]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-percentage-historical
10969
+ # [68]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical
10970
+ # [69]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical
10971
+ # [70]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical
10972
+ # [71]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical
10973
+ # [72]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical
10974
+ # [73]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historical
10975
+ # [74]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical
10976
+ # [75]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical
10977
+ # [76]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time
10978
+ # [77]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical
10979
+ # [78]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical
10980
+ # [79]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical
10981
+ # [80]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-flow-time-historical
10982
+ # [81]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical
10983
+ # [82]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-disconnected-historical
10984
+ # [83]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#error-status-time-historical
10985
+ # [84]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-handle-time-historical
10986
+ # [85]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#customer-hold-time-historical
10987
+ # [86]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-idle-time-historica
10988
+ # [87]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-hold-time-historical
10989
+ # [88]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-time-historical
10990
+ # [89]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#npt-historical
10991
+ # [90]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#online-time-historical
10992
+ # [91]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#callback-attempts-historical
10386
10993
  # @return [Array<Types::MetricV2>]
10387
10994
  #
10388
10995
  # @!attribute [rw] next_token
@@ -10534,6 +11141,9 @@ module Aws::Connect
10534
11141
  # created by referencing this template.
10535
11142
  # @return [String]
10536
11143
  #
11144
+ # @!attribute [rw] self_assign_flow_id
11145
+ # @return [String]
11146
+ #
10537
11147
  # @!attribute [rw] constraints
10538
11148
  # Constraints that are applicable to the fields listed.
10539
11149
  # @return [Types::TaskTemplateConstraints]
@@ -10577,6 +11187,7 @@ module Aws::Connect
10577
11187
  :name,
10578
11188
  :description,
10579
11189
  :contact_flow_id,
11190
+ :self_assign_flow_id,
10580
11191
  :constraints,
10581
11192
  :defaults,
10582
11193
  :fields,
@@ -11332,6 +11943,59 @@ module Aws::Connect
11332
11943
  include Aws::Structure
11333
11944
  end
11334
11945
 
11946
+ # @!attribute [rw] to_addresses
11947
+ # @return [Array<Types::EmailAddressInfo>]
11948
+ #
11949
+ # @!attribute [rw] cc_addresses
11950
+ # @return [Array<Types::EmailAddressInfo>]
11951
+ #
11952
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/InboundAdditionalRecipients AWS API Documentation
11953
+ #
11954
+ class InboundAdditionalRecipients < Struct.new(
11955
+ :to_addresses,
11956
+ :cc_addresses)
11957
+ SENSITIVE = []
11958
+ include Aws::Structure
11959
+ end
11960
+
11961
+ # @!attribute [rw] message_source_type
11962
+ # @return [String]
11963
+ #
11964
+ # @!attribute [rw] raw_message
11965
+ # @return [Types::InboundRawMessage]
11966
+ #
11967
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/InboundEmailContent AWS API Documentation
11968
+ #
11969
+ class InboundEmailContent < Struct.new(
11970
+ :message_source_type,
11971
+ :raw_message)
11972
+ SENSITIVE = []
11973
+ include Aws::Structure
11974
+ end
11975
+
11976
+ # @!attribute [rw] subject
11977
+ # @return [String]
11978
+ #
11979
+ # @!attribute [rw] body
11980
+ # @return [String]
11981
+ #
11982
+ # @!attribute [rw] content_type
11983
+ # @return [String]
11984
+ #
11985
+ # @!attribute [rw] headers
11986
+ # @return [Hash<String,String>]
11987
+ #
11988
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/InboundRawMessage AWS API Documentation
11989
+ #
11990
+ class InboundRawMessage < Struct.new(
11991
+ :subject,
11992
+ :body,
11993
+ :content_type,
11994
+ :headers)
11995
+ SENSITIVE = [:subject, :body]
11996
+ include Aws::Structure
11997
+ end
11998
+
11335
11999
  # The Amazon Connect instance.
11336
12000
  #
11337
12001
  # @!attribute [rw] id
@@ -12007,6 +12671,44 @@ module Aws::Connect
12007
12671
  include Aws::Structure
12008
12672
  end
12009
12673
 
12674
+ # @!attribute [rw] instance_id
12675
+ # @return [String]
12676
+ #
12677
+ # @!attribute [rw] contact_id
12678
+ # @return [String]
12679
+ #
12680
+ # @!attribute [rw] max_results
12681
+ # @return [Integer]
12682
+ #
12683
+ # @!attribute [rw] next_token
12684
+ # @return [String]
12685
+ #
12686
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListAssociatedContactsRequest AWS API Documentation
12687
+ #
12688
+ class ListAssociatedContactsRequest < Struct.new(
12689
+ :instance_id,
12690
+ :contact_id,
12691
+ :max_results,
12692
+ :next_token)
12693
+ SENSITIVE = []
12694
+ include Aws::Structure
12695
+ end
12696
+
12697
+ # @!attribute [rw] contact_summary_list
12698
+ # @return [Array<Types::AssociatedContactSummary>]
12699
+ #
12700
+ # @!attribute [rw] next_token
12701
+ # @return [String]
12702
+ #
12703
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListAssociatedContactsResponse AWS API Documentation
12704
+ #
12705
+ class ListAssociatedContactsResponse < Struct.new(
12706
+ :contact_summary_list,
12707
+ :next_token)
12708
+ SENSITIVE = []
12709
+ include Aws::Structure
12710
+ end
12711
+
12010
12712
  # @!attribute [rw] instance_id
12011
12713
  # The identifier of the Amazon Connect instance. You can [find the
12012
12714
  # instance ID][1] in the Amazon Resource Name (ARN) of the instance.
@@ -12233,6 +12935,54 @@ module Aws::Connect
12233
12935
  include Aws::Structure
12234
12936
  end
12235
12937
 
12938
+ # @!attribute [rw] instance_id
12939
+ # The identifier of the Amazon Connect instance.
12940
+ # @return [String]
12941
+ #
12942
+ # @!attribute [rw] contact_flow_id
12943
+ # The identifier of the flow.
12944
+ # @return [String]
12945
+ #
12946
+ # @!attribute [rw] next_token
12947
+ # The token for the next set of results. Use the value returned in the
12948
+ # previous response in the next request to retrieve the next set of
12949
+ # results.
12950
+ # @return [String]
12951
+ #
12952
+ # @!attribute [rw] max_results
12953
+ # The maximum number of results to return per page. The default
12954
+ # MaxResult size is 100.
12955
+ # @return [Integer]
12956
+ #
12957
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListContactFlowVersionsRequest AWS API Documentation
12958
+ #
12959
+ class ListContactFlowVersionsRequest < Struct.new(
12960
+ :instance_id,
12961
+ :contact_flow_id,
12962
+ :next_token,
12963
+ :max_results)
12964
+ SENSITIVE = []
12965
+ include Aws::Structure
12966
+ end
12967
+
12968
+ # @!attribute [rw] contact_flow_version_summary_list
12969
+ # A list of flow version summaries.
12970
+ # @return [Array<Types::ContactFlowVersionSummary>]
12971
+ #
12972
+ # @!attribute [rw] next_token
12973
+ # If there are additional results, this is the token for the next set
12974
+ # of results.
12975
+ # @return [String]
12976
+ #
12977
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListContactFlowVersionsResponse AWS API Documentation
12978
+ #
12979
+ class ListContactFlowVersionsResponse < Struct.new(
12980
+ :contact_flow_version_summary_list,
12981
+ :next_token)
12982
+ SENSITIVE = []
12983
+ include Aws::Structure
12984
+ end
12985
+
12236
12986
  # @!attribute [rw] instance_id
12237
12987
  # The identifier of the Amazon Connect instance. You can [find the
12238
12988
  # instance ID][1] in the Amazon Resource Name (ARN) of the instance.
@@ -14853,6 +15603,17 @@ module Aws::Connect
14853
15603
  include Aws::Structure
14854
15604
  end
14855
15605
 
15606
+ # @!attribute [rw] cc_email_addresses
15607
+ # @return [Array<Types::EmailAddressInfo>]
15608
+ #
15609
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/OutboundAdditionalRecipients AWS API Documentation
15610
+ #
15611
+ class OutboundAdditionalRecipients < Struct.new(
15612
+ :cc_email_addresses)
15613
+ SENSITIVE = []
15614
+ include Aws::Structure
15615
+ end
15616
+
14856
15617
  # The outbound caller ID name, number, and outbound whisper flow.
14857
15618
  #
14858
15619
  # @!attribute [rw] outbound_caller_id_name
@@ -14891,6 +15652,55 @@ module Aws::Connect
14891
15652
  include Aws::Structure
14892
15653
  end
14893
15654
 
15655
+ # @!attribute [rw] outbound_email_address_id
15656
+ # @return [String]
15657
+ #
15658
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/OutboundEmailConfig AWS API Documentation
15659
+ #
15660
+ class OutboundEmailConfig < Struct.new(
15661
+ :outbound_email_address_id)
15662
+ SENSITIVE = []
15663
+ include Aws::Structure
15664
+ end
15665
+
15666
+ # @!attribute [rw] message_source_type
15667
+ # @return [String]
15668
+ #
15669
+ # @!attribute [rw] templated_message_config
15670
+ # @return [Types::TemplatedMessageConfig]
15671
+ #
15672
+ # @!attribute [rw] raw_message
15673
+ # @return [Types::OutboundRawMessage]
15674
+ #
15675
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/OutboundEmailContent AWS API Documentation
15676
+ #
15677
+ class OutboundEmailContent < Struct.new(
15678
+ :message_source_type,
15679
+ :templated_message_config,
15680
+ :raw_message)
15681
+ SENSITIVE = []
15682
+ include Aws::Structure
15683
+ end
15684
+
15685
+ # @!attribute [rw] subject
15686
+ # @return [String]
15687
+ #
15688
+ # @!attribute [rw] body
15689
+ # @return [String]
15690
+ #
15691
+ # @!attribute [rw] content_type
15692
+ # @return [String]
15693
+ #
15694
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/OutboundRawMessage AWS API Documentation
15695
+ #
15696
+ class OutboundRawMessage < Struct.new(
15697
+ :subject,
15698
+ :body,
15699
+ :content_type)
15700
+ SENSITIVE = [:subject, :body]
15701
+ include Aws::Structure
15702
+ end
15703
+
14894
15704
  # Thrown for analyzed content when requested OutputType was not enabled
14895
15705
  # for a given contact. For example, if an OutputType.Raw was requested
14896
15706
  # for a contact that had `RedactedOnly` Redaction policy set in
@@ -15595,6 +16405,9 @@ module Aws::Connect
15595
16405
  # The outbound caller ID name, number, and outbound whisper flow.
15596
16406
  # @return [Types::OutboundCallerConfig]
15597
16407
  #
16408
+ # @!attribute [rw] outbound_email_config
16409
+ # @return [Types::OutboundEmailConfig]
16410
+ #
15598
16411
  # @!attribute [rw] hours_of_operation_id
15599
16412
  # The identifier for the hours of operation.
15600
16413
  # @return [String]
@@ -15631,6 +16444,7 @@ module Aws::Connect
15631
16444
  :queue_id,
15632
16445
  :description,
15633
16446
  :outbound_caller_config,
16447
+ :outbound_email_config,
15634
16448
  :hours_of_operation_id,
15635
16449
  :max_contacts,
15636
16450
  :status,
@@ -16483,11 +17297,23 @@ module Aws::Connect
16483
17297
  # The type of the reference. `DATE` must be of type Epoch timestamp.
16484
17298
  # @return [String]
16485
17299
  #
17300
+ # @!attribute [rw] status
17301
+ # @return [String]
17302
+ #
17303
+ # @!attribute [rw] arn
17304
+ # @return [String]
17305
+ #
17306
+ # @!attribute [rw] status_reason
17307
+ # @return [String]
17308
+ #
16486
17309
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/Reference AWS API Documentation
16487
17310
  #
16488
17311
  class Reference < Struct.new(
16489
17312
  :value,
16490
- :type)
17313
+ :type,
17314
+ :status,
17315
+ :arn,
17316
+ :status_reason)
16491
17317
  SENSITIVE = []
16492
17318
  include Aws::Structure
16493
17319
  end
@@ -16508,6 +17334,9 @@ module Aws::Connect
16508
17334
  # `ATTACHMENT`. Otherwise, null.
16509
17335
  # @return [Types::AttachmentReference]
16510
17336
  #
17337
+ # @!attribute [rw] email_message
17338
+ # @return [Types::EmailMessageReference]
17339
+ #
16511
17340
  # @!attribute [rw] string
16512
17341
  # Information about a reference when the `referenceType` is `STRING`.
16513
17342
  # Otherwise, null.
@@ -16533,6 +17362,7 @@ module Aws::Connect
16533
17362
  class ReferenceSummary < Struct.new(
16534
17363
  :url,
16535
17364
  :attachment,
17365
+ :email_message,
16536
17366
  :string,
16537
17367
  :number,
16538
17368
  :date,
@@ -16544,6 +17374,7 @@ module Aws::Connect
16544
17374
 
16545
17375
  class Url < ReferenceSummary; end
16546
17376
  class Attachment < ReferenceSummary; end
17377
+ class EmailMessage < ReferenceSummary; end
16547
17378
  class String < ReferenceSummary; end
16548
17379
  class Number < ReferenceSummary; end
16549
17380
  class Date < ReferenceSummary; end
@@ -17925,6 +18756,9 @@ module Aws::Connect
17925
18756
  # [2]: https://docs.aws.amazon.com/service-authorization/latest/reference/list_amazonconnect.html#amazonconnect-actions-as-permissions
17926
18757
  # @return [Types::SearchableContactAttributes]
17927
18758
  #
18759
+ # @!attribute [rw] searchable_segment_attributes
18760
+ # @return [Types::SearchableSegmentAttributes]
18761
+ #
17928
18762
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchCriteria AWS API Documentation
17929
18763
  #
17930
18764
  class SearchCriteria < Struct.new(
@@ -17934,7 +18768,54 @@ module Aws::Connect
17934
18768
  :contact_analysis,
17935
18769
  :initiation_methods,
17936
18770
  :queue_ids,
17937
- :searchable_contact_attributes)
18771
+ :searchable_contact_attributes,
18772
+ :searchable_segment_attributes)
18773
+ SENSITIVE = []
18774
+ include Aws::Structure
18775
+ end
18776
+
18777
+ # @!attribute [rw] instance_id
18778
+ # @return [String]
18779
+ #
18780
+ # @!attribute [rw] max_results
18781
+ # @return [Integer]
18782
+ #
18783
+ # @!attribute [rw] next_token
18784
+ # @return [String]
18785
+ #
18786
+ # @!attribute [rw] search_criteria
18787
+ # @return [Types::EmailAddressSearchCriteria]
18788
+ #
18789
+ # @!attribute [rw] search_filter
18790
+ # @return [Types::EmailAddressSearchFilter]
18791
+ #
18792
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchEmailAddressesRequest AWS API Documentation
18793
+ #
18794
+ class SearchEmailAddressesRequest < Struct.new(
18795
+ :instance_id,
18796
+ :max_results,
18797
+ :next_token,
18798
+ :search_criteria,
18799
+ :search_filter)
18800
+ SENSITIVE = []
18801
+ include Aws::Structure
18802
+ end
18803
+
18804
+ # @!attribute [rw] next_token
18805
+ # @return [String]
18806
+ #
18807
+ # @!attribute [rw] email_addresses
18808
+ # @return [Array<Types::EmailAddressMetadata>]
18809
+ #
18810
+ # @!attribute [rw] approximate_total_count
18811
+ # @return [Integer]
18812
+ #
18813
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchEmailAddressesResponse AWS API Documentation
18814
+ #
18815
+ class SearchEmailAddressesResponse < Struct.new(
18816
+ :next_token,
18817
+ :email_addresses,
18818
+ :approximate_total_count)
17938
18819
  SENSITIVE = []
17939
18820
  include Aws::Structure
17940
18821
  end
@@ -18710,6 +19591,36 @@ module Aws::Connect
18710
19591
  include Aws::Structure
18711
19592
  end
18712
19593
 
19594
+ # @!attribute [rw] criteria
19595
+ # @return [Array<Types::SearchableSegmentAttributesCriteria>]
19596
+ #
19597
+ # @!attribute [rw] match_type
19598
+ # @return [String]
19599
+ #
19600
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchableSegmentAttributes AWS API Documentation
19601
+ #
19602
+ class SearchableSegmentAttributes < Struct.new(
19603
+ :criteria,
19604
+ :match_type)
19605
+ SENSITIVE = []
19606
+ include Aws::Structure
19607
+ end
19608
+
19609
+ # @!attribute [rw] key
19610
+ # @return [String]
19611
+ #
19612
+ # @!attribute [rw] values
19613
+ # @return [Array<String>]
19614
+ #
19615
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchableSegmentAttributesCriteria AWS API Documentation
19616
+ #
19617
+ class SearchableSegmentAttributesCriteria < Struct.new(
19618
+ :key,
19619
+ :values)
19620
+ SENSITIVE = [:key, :values]
19621
+ include Aws::Structure
19622
+ end
19623
+
18713
19624
  # Configuration information of the security key.
18714
19625
  #
18715
19626
  # @!attribute [rw] association_id
@@ -19066,17 +19977,82 @@ module Aws::Connect
19066
19977
  include Aws::Structure
19067
19978
  end
19068
19979
 
19980
+ # @!attribute [rw] instance_id
19981
+ # @return [String]
19982
+ #
19983
+ # @!attribute [rw] from_email_address
19984
+ # @return [Types::EmailAddressInfo]
19985
+ #
19986
+ # @!attribute [rw] destination_email_address
19987
+ # @return [Types::EmailAddressInfo]
19988
+ #
19989
+ # @!attribute [rw] additional_recipients
19990
+ # @return [Types::OutboundAdditionalRecipients]
19991
+ #
19992
+ # @!attribute [rw] email_message
19993
+ # @return [Types::OutboundEmailContent]
19994
+ #
19995
+ # @!attribute [rw] traffic_type
19996
+ # @return [String]
19997
+ #
19998
+ # @!attribute [rw] source_campaign
19999
+ # @return [Types::SourceCampaign]
20000
+ #
20001
+ # @!attribute [rw] client_token
20002
+ # **A suitable default value is auto-generated.** You should normally
20003
+ # not need to pass this option.
20004
+ # @return [String]
20005
+ #
20006
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SendOutboundEmailRequest AWS API Documentation
20007
+ #
20008
+ class SendOutboundEmailRequest < Struct.new(
20009
+ :instance_id,
20010
+ :from_email_address,
20011
+ :destination_email_address,
20012
+ :additional_recipients,
20013
+ :email_message,
20014
+ :traffic_type,
20015
+ :source_campaign,
20016
+ :client_token)
20017
+ SENSITIVE = []
20018
+ include Aws::Structure
20019
+ end
20020
+
20021
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SendOutboundEmailResponse AWS API Documentation
20022
+ #
20023
+ class SendOutboundEmailResponse < Aws::EmptyStructure; end
20024
+
19069
20025
  # The service quota has been exceeded.
19070
20026
  #
19071
20027
  # @!attribute [rw] message
19072
20028
  # @return [String]
19073
20029
  #
20030
+ # @!attribute [rw] reason
20031
+ # @return [Types::ServiceQuotaExceededExceptionReason]
20032
+ #
19074
20033
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ServiceQuotaExceededException AWS API Documentation
19075
20034
  #
19076
20035
  class ServiceQuotaExceededException < Struct.new(
19077
- :message)
20036
+ :message,
20037
+ :reason)
20038
+ SENSITIVE = []
20039
+ include Aws::Structure
20040
+ end
20041
+
20042
+ # @!attribute [rw] attached_file_service_quota_exceeded_exception_reason
20043
+ # @return [String]
20044
+ #
20045
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ServiceQuotaExceededExceptionReason AWS API Documentation
20046
+ #
20047
+ class ServiceQuotaExceededExceptionReason < Struct.new(
20048
+ :attached_file_service_quota_exceeded_exception_reason,
20049
+ :unknown)
19078
20050
  SENSITIVE = []
19079
20051
  include Aws::Structure
20052
+ include Aws::Structure::Union
20053
+
20054
+ class AttachedFileServiceQuotaExceededExceptionReason < ServiceQuotaExceededExceptionReason; end
20055
+ class Unknown < ServiceQuotaExceededExceptionReason; end
19080
20056
  end
19081
20057
 
19082
20058
  # The distribution that determines which Amazon Web Services Regions
@@ -19163,6 +20139,21 @@ module Aws::Connect
19163
20139
  include Aws::Structure
19164
20140
  end
19165
20141
 
20142
+ # @!attribute [rw] campaign_id
20143
+ # @return [String]
20144
+ #
20145
+ # @!attribute [rw] outbound_request_id
20146
+ # @return [String]
20147
+ #
20148
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SourceCampaign AWS API Documentation
20149
+ #
20150
+ class SourceCampaign < Struct.new(
20151
+ :campaign_id,
20152
+ :outbound_request_id)
20153
+ SENSITIVE = []
20154
+ include Aws::Structure
20155
+ end
20156
+
19166
20157
  # @!attribute [rw] client_token
19167
20158
  # A unique, case-sensitive identifier that you provide to ensure the
19168
20159
  # idempotency of the request. If not provided, the Amazon Web Services
@@ -19606,6 +20597,82 @@ module Aws::Connect
19606
20597
  include Aws::Structure
19607
20598
  end
19608
20599
 
20600
+ # @!attribute [rw] instance_id
20601
+ # @return [String]
20602
+ #
20603
+ # @!attribute [rw] from_email_address
20604
+ # @return [Types::EmailAddressInfo]
20605
+ #
20606
+ # @!attribute [rw] destination_email_address
20607
+ # @return [String]
20608
+ #
20609
+ # @!attribute [rw] description
20610
+ # @return [String]
20611
+ #
20612
+ # @!attribute [rw] references
20613
+ # @return [Hash<String,Types::Reference>]
20614
+ #
20615
+ # @!attribute [rw] name
20616
+ # @return [String]
20617
+ #
20618
+ # @!attribute [rw] email_message
20619
+ # @return [Types::InboundEmailContent]
20620
+ #
20621
+ # @!attribute [rw] additional_recipients
20622
+ # @return [Types::InboundAdditionalRecipients]
20623
+ #
20624
+ # @!attribute [rw] attachments
20625
+ # @return [Array<Types::EmailAttachment>]
20626
+ #
20627
+ # @!attribute [rw] contact_flow_id
20628
+ # @return [String]
20629
+ #
20630
+ # @!attribute [rw] related_contact_id
20631
+ # @return [String]
20632
+ #
20633
+ # @!attribute [rw] attributes
20634
+ # @return [Hash<String,String>]
20635
+ #
20636
+ # @!attribute [rw] segment_attributes
20637
+ # @return [Hash<String,Types::SegmentAttributeValue>]
20638
+ #
20639
+ # @!attribute [rw] client_token
20640
+ # **A suitable default value is auto-generated.** You should normally
20641
+ # not need to pass this option.
20642
+ # @return [String]
20643
+ #
20644
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartEmailContactRequest AWS API Documentation
20645
+ #
20646
+ class StartEmailContactRequest < Struct.new(
20647
+ :instance_id,
20648
+ :from_email_address,
20649
+ :destination_email_address,
20650
+ :description,
20651
+ :references,
20652
+ :name,
20653
+ :email_message,
20654
+ :additional_recipients,
20655
+ :attachments,
20656
+ :contact_flow_id,
20657
+ :related_contact_id,
20658
+ :attributes,
20659
+ :segment_attributes,
20660
+ :client_token)
20661
+ SENSITIVE = [:destination_email_address, :description, :name, :attachments]
20662
+ include Aws::Structure
20663
+ end
20664
+
20665
+ # @!attribute [rw] contact_id
20666
+ # @return [String]
20667
+ #
20668
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartEmailContactResponse AWS API Documentation
20669
+ #
20670
+ class StartEmailContactResponse < Struct.new(
20671
+ :contact_id)
20672
+ SENSITIVE = []
20673
+ include Aws::Structure
20674
+ end
20675
+
19609
20676
  # @!attribute [rw] source_endpoint
19610
20677
  # Information about the endpoint.
19611
20678
  # @return [Types::Endpoint]
@@ -19740,6 +20807,54 @@ module Aws::Connect
19740
20807
  include Aws::Structure
19741
20808
  end
19742
20809
 
20810
+ # @!attribute [rw] instance_id
20811
+ # @return [String]
20812
+ #
20813
+ # @!attribute [rw] contact_id
20814
+ # @return [String]
20815
+ #
20816
+ # @!attribute [rw] from_email_address
20817
+ # @return [Types::EmailAddressInfo]
20818
+ #
20819
+ # @!attribute [rw] destination_email_address
20820
+ # @return [Types::EmailAddressInfo]
20821
+ #
20822
+ # @!attribute [rw] additional_recipients
20823
+ # @return [Types::OutboundAdditionalRecipients]
20824
+ #
20825
+ # @!attribute [rw] email_message
20826
+ # @return [Types::OutboundEmailContent]
20827
+ #
20828
+ # @!attribute [rw] client_token
20829
+ # **A suitable default value is auto-generated.** You should normally
20830
+ # not need to pass this option.
20831
+ # @return [String]
20832
+ #
20833
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartOutboundEmailContactRequest AWS API Documentation
20834
+ #
20835
+ class StartOutboundEmailContactRequest < Struct.new(
20836
+ :instance_id,
20837
+ :contact_id,
20838
+ :from_email_address,
20839
+ :destination_email_address,
20840
+ :additional_recipients,
20841
+ :email_message,
20842
+ :client_token)
20843
+ SENSITIVE = []
20844
+ include Aws::Structure
20845
+ end
20846
+
20847
+ # @!attribute [rw] contact_id
20848
+ # @return [String]
20849
+ #
20850
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartOutboundEmailContactResponse AWS API Documentation
20851
+ #
20852
+ class StartOutboundEmailContactResponse < Struct.new(
20853
+ :contact_id)
20854
+ SENSITIVE = []
20855
+ include Aws::Structure
20856
+ end
20857
+
19743
20858
  # @!attribute [rw] name
19744
20859
  # The name of a voice contact that is shown to an agent in the Contact
19745
20860
  # Control Panel (CCP).
@@ -20030,6 +21145,9 @@ module Aws::Connect
20030
21145
  # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/tasks.html#linked-tasks
20031
21146
  # @return [String]
20032
21147
  #
21148
+ # @!attribute [rw] segment_attributes
21149
+ # @return [Hash<String,Types::SegmentAttributeValue>]
21150
+ #
20033
21151
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartTaskContactRequest AWS API Documentation
20034
21152
  #
20035
21153
  class StartTaskContactRequest < Struct.new(
@@ -20044,7 +21162,8 @@ module Aws::Connect
20044
21162
  :scheduled_time,
20045
21163
  :task_template_id,
20046
21164
  :quick_connect_id,
20047
- :related_contact_id)
21165
+ :related_contact_id,
21166
+ :segment_attributes)
20048
21167
  SENSITIVE = [:name, :description]
20049
21168
  include Aws::Structure
20050
21169
  end
@@ -20794,6 +21913,40 @@ module Aws::Connect
20794
21913
  include Aws::Structure
20795
21914
  end
20796
21915
 
21916
+ # @!attribute [rw] custom_attributes
21917
+ # @return [Hash<String,String>]
21918
+ #
21919
+ # @!attribute [rw] customer_profile_attributes
21920
+ # @return [String]
21921
+ #
21922
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/TemplateAttributes AWS API Documentation
21923
+ #
21924
+ class TemplateAttributes < Struct.new(
21925
+ :custom_attributes,
21926
+ :customer_profile_attributes)
21927
+ SENSITIVE = []
21928
+ include Aws::Structure
21929
+ end
21930
+
21931
+ # @!attribute [rw] knowledge_base_id
21932
+ # @return [String]
21933
+ #
21934
+ # @!attribute [rw] message_template_id
21935
+ # @return [String]
21936
+ #
21937
+ # @!attribute [rw] template_attributes
21938
+ # @return [Types::TemplateAttributes]
21939
+ #
21940
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/TemplatedMessageConfig AWS API Documentation
21941
+ #
21942
+ class TemplatedMessageConfig < Struct.new(
21943
+ :knowledge_base_id,
21944
+ :message_template_id,
21945
+ :template_attributes)
21946
+ SENSITIVE = []
21947
+ include Aws::Structure
21948
+ end
21949
+
20797
21950
  # Contains information about the threshold for service level metrics.
20798
21951
  #
20799
21952
  # @!attribute [rw] comparison
@@ -21658,6 +22811,9 @@ module Aws::Connect
21658
22811
  # Panel (CCP).
21659
22812
  # @return [Hash<String,Types::Reference>]
21660
22813
  #
22814
+ # @!attribute [rw] segment_attributes
22815
+ # @return [Hash<String,Types::SegmentAttributeValue>]
22816
+ #
21661
22817
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactRequest AWS API Documentation
21662
22818
  #
21663
22819
  class UpdateContactRequest < Struct.new(
@@ -21665,7 +22821,8 @@ module Aws::Connect
21665
22821
  :contact_id,
21666
22822
  :name,
21667
22823
  :description,
21668
- :references)
22824
+ :references,
22825
+ :segment_attributes)
21669
22826
  SENSITIVE = [:name, :description]
21670
22827
  include Aws::Structure
21671
22828
  end
@@ -21755,6 +22912,48 @@ module Aws::Connect
21755
22912
  #
21756
22913
  class UpdateContactScheduleResponse < Aws::EmptyStructure; end
21757
22914
 
22915
+ # @!attribute [rw] instance_id
22916
+ # @return [String]
22917
+ #
22918
+ # @!attribute [rw] email_address_id
22919
+ # @return [String]
22920
+ #
22921
+ # @!attribute [rw] description
22922
+ # @return [String]
22923
+ #
22924
+ # @!attribute [rw] display_name
22925
+ # @return [String]
22926
+ #
22927
+ # @!attribute [rw] client_token
22928
+ # @return [String]
22929
+ #
22930
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateEmailAddressMetadataRequest AWS API Documentation
22931
+ #
22932
+ class UpdateEmailAddressMetadataRequest < Struct.new(
22933
+ :instance_id,
22934
+ :email_address_id,
22935
+ :description,
22936
+ :display_name,
22937
+ :client_token)
22938
+ SENSITIVE = [:description, :display_name]
22939
+ include Aws::Structure
22940
+ end
22941
+
22942
+ # @!attribute [rw] email_address_id
22943
+ # @return [String]
22944
+ #
22945
+ # @!attribute [rw] email_address_arn
22946
+ # @return [String]
22947
+ #
22948
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateEmailAddressMetadataResponse AWS API Documentation
22949
+ #
22950
+ class UpdateEmailAddressMetadataResponse < Struct.new(
22951
+ :email_address_id,
22952
+ :email_address_arn)
22953
+ SENSITIVE = []
22954
+ include Aws::Structure
22955
+ end
22956
+
21758
22957
  # @!attribute [rw] instance_id
21759
22958
  # The identifier of the Amazon Connect instance. You can [find the
21760
22959
  # instance ID][1] in the Amazon Resource Name (ARN) of the instance.
@@ -22298,6 +23497,25 @@ module Aws::Connect
22298
23497
  include Aws::Structure
22299
23498
  end
22300
23499
 
23500
+ # @!attribute [rw] instance_id
23501
+ # @return [String]
23502
+ #
23503
+ # @!attribute [rw] queue_id
23504
+ # @return [String]
23505
+ #
23506
+ # @!attribute [rw] outbound_email_config
23507
+ # @return [Types::OutboundEmailConfig]
23508
+ #
23509
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateQueueOutboundEmailConfigRequest AWS API Documentation
23510
+ #
23511
+ class UpdateQueueOutboundEmailConfigRequest < Struct.new(
23512
+ :instance_id,
23513
+ :queue_id,
23514
+ :outbound_email_config)
23515
+ SENSITIVE = []
23516
+ include Aws::Structure
23517
+ end
23518
+
22301
23519
  # @!attribute [rw] instance_id
22302
23520
  # The identifier of the Amazon Connect instance. You can [find the
22303
23521
  # instance ID][1] in the Amazon Resource Name (ARN) of the instance.
@@ -22669,6 +23887,9 @@ module Aws::Connect
22669
23887
  # created by referencing this template.
22670
23888
  # @return [String]
22671
23889
  #
23890
+ # @!attribute [rw] self_assign_flow_id
23891
+ # @return [String]
23892
+ #
22672
23893
  # @!attribute [rw] constraints
22673
23894
  # Constraints that are applicable to the fields listed.
22674
23895
  # @return [Types::TaskTemplateConstraints]
@@ -22697,6 +23918,7 @@ module Aws::Connect
22697
23918
  :name,
22698
23919
  :description,
22699
23920
  :contact_flow_id,
23921
+ :self_assign_flow_id,
22700
23922
  :constraints,
22701
23923
  :defaults,
22702
23924
  :status,
@@ -22735,6 +23957,9 @@ module Aws::Connect
22735
23957
  # created by referencing this template.
22736
23958
  # @return [String]
22737
23959
  #
23960
+ # @!attribute [rw] self_assign_flow_id
23961
+ # @return [String]
23962
+ #
22738
23963
  # @!attribute [rw] constraints
22739
23964
  # Constraints that are applicable to the fields listed.
22740
23965
  # @return [Types::TaskTemplateConstraints]
@@ -22772,6 +23997,7 @@ module Aws::Connect
22772
23997
  :name,
22773
23998
  :description,
22774
23999
  :contact_flow_id,
24000
+ :self_assign_flow_id,
22775
24001
  :constraints,
22776
24002
  :defaults,
22777
24003
  :fields,
@@ -23480,6 +24706,17 @@ module Aws::Connect
23480
24706
  include Aws::Structure
23481
24707
  end
23482
24708
 
24709
+ # @!attribute [rw] user_id
24710
+ # @return [String]
24711
+ #
24712
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UserInfo AWS API Documentation
24713
+ #
24714
+ class UserInfo < Struct.new(
24715
+ :user_id)
24716
+ SENSITIVE = []
24717
+ include Aws::Structure
24718
+ end
24719
+
23483
24720
  # No user with the specified credentials was found in the Amazon Connect
23484
24721
  # instance.
23485
24722
  #