aws-sdk-connect 1.184.0 → 1.186.0

data/lib/aws-sdk-connect/client.rb

@@ -697,7 +697,7 @@ module Aws::Connect
     #     instance_id: "InstanceId", # required
     #     resource_id: "ARN", # required
     #     flow_id: "ARN", # required
-    #     resource_type: "SMS_PHONE_NUMBER", # required, accepts SMS_PHONE_NUMBER
+    #     resource_type: "SMS_PHONE_NUMBER", # required, accepts SMS_PHONE_NUMBER, INBOUND_EMAIL, OUTBOUND_EMAIL
     #   })
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AssociateFlow AWS API Documentation
@@ -764,7 +764,7 @@ module Aws::Connect
     #
     #   resp = client.associate_instance_storage_config({
     #     instance_id: "InstanceId", # required
-    #     resource_type: "CHAT_TRANSCRIPTS", # required, accepts CHAT_TRANSCRIPTS, CALL_RECORDINGS, SCHEDULED_REPORTS, MEDIA_STREAMS, CONTACT_TRACE_RECORDS, AGENT_EVENTS, REAL_TIME_CONTACT_ANALYSIS_SEGMENTS, ATTACHMENTS, CONTACT_EVALUATIONS, SCREEN_RECORDINGS, REAL_TIME_CONTACT_ANALYSIS_CHAT_SEGMENTS, REAL_TIME_CONTACT_ANALYSIS_VOICE_SEGMENTS
+    #     resource_type: "CHAT_TRANSCRIPTS", # required, accepts CHAT_TRANSCRIPTS, CALL_RECORDINGS, SCHEDULED_REPORTS, MEDIA_STREAMS, CONTACT_TRACE_RECORDS, AGENT_EVENTS, REAL_TIME_CONTACT_ANALYSIS_SEGMENTS, ATTACHMENTS, CONTACT_EVALUATIONS, SCREEN_RECORDINGS, REAL_TIME_CONTACT_ANALYSIS_CHAT_SEGMENTS, REAL_TIME_CONTACT_ANALYSIS_VOICE_SEGMENTS, EMAIL_MESSAGES
     #     storage_config: { # required
     #       association_id: "AssociationId",
     #       storage_type: "S3", # required, accepts S3, KINESIS_VIDEO_STREAM, KINESIS_STREAM, KINESIS_FIREHOSE
@@ -993,7 +993,7 @@ module Aws::Connect
     #       {
     #         queue_reference: { # required
     #           queue_id: "QueueId", # required
-    #           channel: "VOICE", # required, accepts VOICE, CHAT, TASK
+    #           channel: "VOICE", # required, accepts VOICE, CHAT, TASK, EMAIL
     #         },
     #         priority: 1, # required
     #         delay: 1, # required
@@ -1277,7 +1277,7 @@ module Aws::Connect
     #   resp.files[0].file_status #=> String, one of "APPROVED", "REJECTED", "PROCESSING", "FAILED"
     #   resp.files[0].created_by.connect_user_arn #=> String
     #   resp.files[0].created_by.aws_identity_arn #=> String
-    #   resp.files[0].file_use_case_type #=> String, one of "ATTACHMENT"
+    #   resp.files[0].file_use_case_type #=> String, one of "EMAIL_MESSAGE", "ATTACHMENT"
     #   resp.files[0].associated_resource_arn #=> String
     #   resp.files[0].tags #=> Hash
     #   resp.files[0].tags["TagKey"] #=> String
@@ -1320,7 +1320,7 @@ module Aws::Connect
     #   resp = client.batch_get_flow_association({
     #     instance_id: "InstanceId", # required
     #     resource_ids: ["ARN"], # required
-    #     resource_type: "VOICE_PHONE_NUMBER", # accepts VOICE_PHONE_NUMBER
+    #     resource_type: "VOICE_PHONE_NUMBER", # accepts VOICE_PHONE_NUMBER, INBOUND_EMAIL, OUTBOUND_EMAIL
     #   })
     #
     # @example Response structure
@@ -1328,7 +1328,7 @@ module Aws::Connect
     #   resp.flow_association_summary_list #=> Array
     #   resp.flow_association_summary_list[0].resource_id #=> String
     #   resp.flow_association_summary_list[0].flow_id #=> String
-    #   resp.flow_association_summary_list[0].resource_type #=> String, one of "VOICE_PHONE_NUMBER"
+    #   resp.flow_association_summary_list[0].resource_type #=> String, one of "VOICE_PHONE_NUMBER", "INBOUND_EMAIL", "OUTBOUND_EMAIL"
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/BatchGetFlowAssociation AWS API Documentation
     #
@@ -1393,11 +1393,11 @@ module Aws::Connect
     #     contact_data_request_list: [ # required
     #       {
     #         system_endpoint: {
-    #           type: "TELEPHONE_NUMBER", # accepts TELEPHONE_NUMBER, VOIP, CONTACT_FLOW, CONNECT_PHONENUMBER_ARN
+    #           type: "TELEPHONE_NUMBER", # accepts TELEPHONE_NUMBER, VOIP, CONTACT_FLOW, CONNECT_PHONENUMBER_ARN, EMAIL_ADDRESS
     #           address: "EndpointAddress",
     #         },
     #         customer_endpoint: {
-    #           type: "TELEPHONE_NUMBER", # accepts TELEPHONE_NUMBER, VOIP, CONTACT_FLOW, CONNECT_PHONENUMBER_ARN
+    #           type: "TELEPHONE_NUMBER", # accepts TELEPHONE_NUMBER, VOIP, CONTACT_FLOW, CONNECT_PHONENUMBER_ARN, EMAIL_ADDRESS
     #           address: "EndpointAddress",
     #         },
     #         request_identifier: "RequestIdentifier",
@@ -1648,6 +1648,87 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # @option params [required, String] :instance_id
+    #
+    # @option params [String] :client_token
+    #   **A suitable default value is auto-generated.** You should normally
+    #   not need to pass this option.**
+    #
+    # @option params [String] :related_contact_id
+    #
+    # @option params [Hash<String,String>] :attributes
+    #
+    # @option params [Hash<String,Types::Reference>] :references
+    #
+    # @option params [required, String] :channel
+    #
+    # @option params [required, String] :initiation_method
+    #
+    # @option params [Integer] :expiry_duration_in_minutes
+    #
+    # @option params [Types::UserInfo] :user_info
+    #
+    # @option params [String] :initiate_as
+    #
+    # @option params [String] :name
+    #
+    # @option params [String] :description
+    #
+    # @option params [Hash<String,Types::SegmentAttributeValue>] :segment_attributes
+    #
+    # @return [Types::CreateContactResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
+    #
+    #   * {Types::CreateContactResponse#contact_id #contact_id} => String
+    #   * {Types::CreateContactResponse#contact_arn #contact_arn} => String
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.create_contact({
+    #     instance_id: "InstanceId", # required
+    #     client_token: "ClientToken",
+    #     related_contact_id: "ContactId",
+    #     attributes: {
+    #       "AttributeName" => "AttributeValue",
+    #     },
+    #     references: {
+    #       "ReferenceKey" => {
+    #         value: "ReferenceValue",
+    #         type: "URL", # required, accepts URL, ATTACHMENT, CONTACT_ANALYSIS, NUMBER, STRING, DATE, EMAIL, EMAIL_MESSAGE
+    #         status: "AVAILABLE", # accepts AVAILABLE, DELETED, APPROVED, REJECTED, PROCESSING, FAILED
+    #         arn: "ReferenceArn",
+    #         status_reason: "ReferenceStatusReason",
+    #       },
+    #     },
+    #     channel: "VOICE", # required, accepts VOICE, CHAT, TASK, EMAIL
+    #     initiation_method: "INBOUND", # required, accepts INBOUND, OUTBOUND, TRANSFER, QUEUE_TRANSFER, CALLBACK, API, DISCONNECT, MONITOR, EXTERNAL_OUTBOUND, WEBRTC_API, AGENT_REPLY, FLOW
+    #     expiry_duration_in_minutes: 1,
+    #     user_info: {
+    #       user_id: "AgentResourceId",
+    #     },
+    #     initiate_as: "CONNECTED_TO_USER", # accepts CONNECTED_TO_USER
+    #     name: "Name",
+    #     description: "Description",
+    #     segment_attributes: {
+    #       "SegmentAttributeName" => {
+    #         value_string: "SegmentAttributeValueString",
+    #       },
+    #     },
+    #   })
+    #
+    # @example Response structure
+    #
+    #   resp.contact_id #=> String
+    #   resp.contact_arn #=> String
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateContact AWS API Documentation
+    #
+    # @overload create_contact(params = {})
+    # @param [Hash] params ({})
+    def create_contact(params = {}, options = {})
+      req = build_request(:create_contact, params)
+      req.send_request(options)
+    end
+
     # Creates a flow for the specified Amazon Connect instance.
     #
     # You can also create and update flows using the [Amazon Connect Flow
@@ -1699,6 +1780,7 @@ module Aws::Connect
     #
     #   * {Types::CreateContactFlowResponse#contact_flow_id #contact_flow_id} => String
     #   * {Types::CreateContactFlowResponse#contact_flow_arn #contact_flow_arn} => String
+    #   * {Types::CreateContactFlowResponse#flow_content_sha_256 #flow_content_sha_256} => String
     #
     # @example Request syntax with placeholder values
     #
@@ -1718,6 +1800,7 @@ module Aws::Connect
     #
     #   resp.contact_flow_id #=> String
     #   resp.contact_flow_arn #=> String
+    #   resp.flow_content_sha_256 #=> String
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateContactFlow AWS API Documentation
     #
@@ -1802,6 +1885,106 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # Publishes a new version of the flow provided. Versions are immutable
+    # and monotonically increasing. If a version of the same flow content
+    # already exists, no new version is created and instead the existing
+    # version number is returned. If the `FlowContentSha256` provided is
+    # different from the `FlowContentSha256` of the `$LATEST` published flow
+    # content, then an error is returned. This API only supports creating
+    # versions for flows of type `Campaign`.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance.
+    #
+    # @option params [String] :description
+    #   The description of the flow version.
+    #
+    # @option params [required, String] :contact_flow_id
+    #   The identifier of the flow.
+    #
+    # @option params [String] :flow_content_sha_256
+    #   Indicates the checksum value of the flow content.
+    #
+    # @option params [Time,DateTime,Date,Integer,String] :last_modified_time
+    #   The Amazon Web Services Region where this resource was last modified.
+    #
+    # @option params [String] :last_modified_region
+    #   The Amazon Web Services Region where this resource was last modified.
+    #
+    # @return [Types::CreateContactFlowVersionResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
+    #
+    #   * {Types::CreateContactFlowVersionResponse#contact_flow_arn #contact_flow_arn} => String
+    #   * {Types::CreateContactFlowVersionResponse#version #version} => Integer
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.create_contact_flow_version({
+    #     instance_id: "InstanceId", # required
+    #     description: "ContactFlowDescription",
+    #     contact_flow_id: "ARN", # required
+    #     flow_content_sha_256: "FlowContentSha256",
+    #     last_modified_time: Time.now,
+    #     last_modified_region: "RegionName",
+    #   })
+    #
+    # @example Response structure
+    #
+    #   resp.contact_flow_arn #=> String
+    #   resp.version #=> Integer
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateContactFlowVersion AWS API Documentation
+    #
+    # @overload create_contact_flow_version(params = {})
+    # @param [Hash] params ({})
+    def create_contact_flow_version(params = {}, options = {})
+      req = build_request(:create_contact_flow_version, params)
+      req.send_request(options)
+    end
+
+    # @option params [String] :description
+    #
+    # @option params [required, String] :instance_id
+    #
+    # @option params [required, String] :email_address
+    #
+    # @option params [String] :display_name
+    #
+    # @option params [Hash<String,String>] :tags
+    #
+    # @option params [String] :client_token
+    #
+    # @return [Types::CreateEmailAddressResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
+    #
+    #   * {Types::CreateEmailAddressResponse#email_address_id #email_address_id} => String
+    #   * {Types::CreateEmailAddressResponse#email_address_arn #email_address_arn} => String
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.create_email_address({
+    #     description: "Description",
+    #     instance_id: "InstanceId", # required
+    #     email_address: "EmailAddress", # required
+    #     display_name: "EmailAddressDisplayName",
+    #     tags: {
+    #       "TagKey" => "TagValue",
+    #     },
+    #     client_token: "ClientToken",
+    #   })
+    #
+    # @example Response structure
+    #
+    #   resp.email_address_id #=> String
+    #   resp.email_address_arn #=> String
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateEmailAddress AWS API Documentation
+    #
+    # @overload create_email_address(params = {})
+    # @param [Hash] params ({})
+    def create_email_address(params = {}, options = {})
+      req = build_request(:create_email_address, params)
+      req.send_request(options)
+    end
+
     # Creates an evaluation form in the specified Amazon Connect instance.
     # The form can be used to define questions related to agent performance,
     # and create sections to organize such questions. Question and section
@@ -2137,7 +2320,7 @@ module Aws::Connect
     #
     #   resp = client.create_integration_association({
     #     instance_id: "InstanceId", # required
-    #     integration_type: "EVENT", # required, accepts EVENT, VOICE_ID, PINPOINT_APP, WISDOM_ASSISTANT, WISDOM_KNOWLEDGE_BASE, WISDOM_QUICK_RESPONSES, CASES_DOMAIN, APPLICATION, FILE_SCANNER
+    #     integration_type: "EVENT", # required, accepts EVENT, VOICE_ID, PINPOINT_APP, WISDOM_ASSISTANT, WISDOM_KNOWLEDGE_BASE, WISDOM_QUICK_RESPONSES, Q_MESSAGE_TEMPLATES, CASES_DOMAIN, APPLICATION, FILE_SCANNER, SES_IDENTITY
     #     integration_arn: "ARN", # required
     #     source_application_url: "URI",
     #     source_application_name: "SourceApplicationName",
@@ -2289,7 +2472,6 @@ module Aws::Connect
     #       * SourceContactId = "C2"
     #
     #       * RehydrationType = "FROM\_SEGMENT"
-    #
     #     * **Expected behavior**
     #
     #       * This starts a persistent chat session from the specified past
@@ -2298,7 +2480,6 @@ module Aws::Connect
     #         chat segment C3 is dropped from the persistent chat session.
     #
     #       ^
-    #
     #   * **Use Case 2**: The customer wants to continue the past chat session
     #     and see the transcript of the entire past engagement, including the
     #     post chat survey. For this they will use the following
@@ -2309,7 +2490,6 @@ module Aws::Connect
     #       * SourceContactId = "C1"
     #
     #       * RehydrationType = "ENTIRE\_PAST\_SESSION"
-    #
     #     * **Expected behavior**
     #
     #       * This starts a persistent chat session from the most recently
@@ -2515,6 +2695,8 @@ module Aws::Connect
     # @option params [Types::OutboundCallerConfig] :outbound_caller_config
     #   The outbound caller ID name, number, and outbound whisper flow.
     #
+    # @option params [Types::OutboundEmailConfig] :outbound_email_config
+    #
     # @option params [required, String] :hours_of_operation_id
     #   The identifier for the hours of operation.
     #
@@ -2546,6 +2728,9 @@ module Aws::Connect
     #       outbound_caller_id_number_id: "PhoneNumberId",
     #       outbound_flow_id: "ContactFlowId",
     #     },
+    #     outbound_email_config: {
+    #       outbound_email_address_id: "EmailAddressId",
+    #     },
     #     hours_of_operation_id: "HoursOfOperationId", # required
     #     max_contacts: 1,
     #     quick_connect_ids: ["QuickConnectId"],
@@ -2700,7 +2885,7 @@ module Aws::Connect
     #       {
     #         queue_reference: { # required
     #           queue_id: "QueueId", # required
-    #           channel: "VOICE", # required, accepts VOICE, CHAT, TASK
+    #           channel: "VOICE", # required, accepts VOICE, CHAT, TASK, EMAIL
     #         },
     #         priority: 1, # required
     #         delay: 1, # required
@@ -2708,7 +2893,7 @@ module Aws::Connect
     #     ],
     #     media_concurrencies: [ # required
     #       {
-    #         channel: "VOICE", # required, accepts VOICE, CHAT, TASK
+    #         channel: "VOICE", # required, accepts VOICE, CHAT, TASK, EMAIL
     #         concurrency: 1, # required
     #         cross_channel_behavior: {
     #           behavior_type: "ROUTE_CURRENT_CHANNEL_ONLY", # required, accepts ROUTE_CURRENT_CHANNEL_ONLY, ROUTE_ANY_CHANNEL
@@ -2803,8 +2988,11 @@ module Aws::Connect
     #           contact_flow_id: "ContactFlowId", # required
     #           references: {
     #             "ReferenceKey" => {
-    #               value: "ReferenceValue", # required
-    #               type: "URL", # required, accepts URL, ATTACHMENT, NUMBER, STRING, DATE, EMAIL
+    #               value: "ReferenceValue",
+    #               type: "URL", # required, accepts URL, ATTACHMENT, CONTACT_ANALYSIS, NUMBER, STRING, DATE, EMAIL, EMAIL_MESSAGE
+    #               status: "AVAILABLE", # accepts AVAILABLE, DELETED, APPROVED, REJECTED, PROCESSING, FAILED
+    #               arn: "ReferenceArn",
+    #               status_reason: "ReferenceStatusReason",
     #             },
     #           },
     #         },
@@ -3003,6 +3191,8 @@ module Aws::Connect
     #   The identifier of the flow that runs by default when a task is created
     #   by referencing this template.
     #
+    # @option params [String] :self_assign_flow_id
+    #
     # @option params [Types::TaskTemplateConstraints] :constraints
     #   Constraints that are applicable to the fields listed.
     #
@@ -3044,6 +3234,7 @@ module Aws::Connect
     #     name: "TaskTemplateName", # required
     #     description: "TaskTemplateDescription",
     #     contact_flow_id: "ContactFlowId",
+    #     self_assign_flow_id: "ContactFlowId",
     #     constraints: {
     #       required_fields: [
     #         {
@@ -3084,7 +3275,7 @@ module Aws::Connect
     #           name: "TaskTemplateFieldName",
     #         },
     #         description: "TaskTemplateFieldDescription",
-    #         type: "NAME", # accepts NAME, DESCRIPTION, SCHEDULED_TIME, QUICK_CONNECT, URL, NUMBER, TEXT, TEXT_AREA, DATE_TIME, BOOLEAN, SINGLE_SELECT, EMAIL
+    #         type: "NAME", # accepts NAME, DESCRIPTION, SCHEDULED_TIME, QUICK_CONNECT, URL, NUMBER, TEXT, TEXT_AREA, DATE_TIME, BOOLEAN, SINGLE_SELECT, EMAIL, SELF_ASSIGN, EXPIRY_DURATION
     #         single_select_options: ["TaskTemplateSingleSelectOption"],
     #       },
     #     ],
@@ -3842,6 +4033,28 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # @option params [required, String] :instance_id
+    #
+    # @option params [required, String] :email_address_id
+    #
+    # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.delete_email_address({
+    #     instance_id: "InstanceId", # required
+    #     email_address_id: "EmailAddressId", # required
+    #   })
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DeleteEmailAddress AWS API Documentation
+    #
+    # @overload delete_email_address(params = {})
+    # @param [Hash] params ({})
+    def delete_email_address(params = {}, options = {})
+      req = build_request(:delete_email_address, params)
+      req.send_request(options)
+    end
+
     # Deletes an evaluation form in the specified Amazon Connect instance.
     #
     # * If the version property is provided, only the specified version of
@@ -4651,10 +4864,11 @@ module Aws::Connect
     #   resp.contact.id #=> String
     #   resp.contact.initial_contact_id #=> String
     #   resp.contact.previous_contact_id #=> String
-    #   resp.contact.initiation_method #=> String, one of "INBOUND", "OUTBOUND", "TRANSFER", "QUEUE_TRANSFER", "CALLBACK", "API", "DISCONNECT", "MONITOR", "EXTERNAL_OUTBOUND"
+    #   resp.contact.contact_association_id #=> String
+    #   resp.contact.initiation_method #=> String, one of "INBOUND", "OUTBOUND", "TRANSFER", "QUEUE_TRANSFER", "CALLBACK", "API", "DISCONNECT", "MONITOR", "EXTERNAL_OUTBOUND", "WEBRTC_API", "AGENT_REPLY", "FLOW"
     #   resp.contact.name #=> String
     #   resp.contact.description #=> String
-    #   resp.contact.channel #=> String, one of "VOICE", "CHAT", "TASK"
+    #   resp.contact.channel #=> String, one of "VOICE", "CHAT", "TASK", "EMAIL"
     #   resp.contact.queue_info.id #=> String
     #   resp.contact.queue_info.enqueue_timestamp #=> Time
     #   resp.contact.agent_info.id #=> String
@@ -4680,6 +4894,12 @@ module Aws::Connect
     #   resp.contact.scheduled_timestamp #=> Time
     #   resp.contact.related_contact_id #=> String
     #   resp.contact.wisdom_info.session_arn #=> String
+    #   resp.contact.customer_endpoint.type #=> String, one of "TELEPHONE_NUMBER", "VOIP", "CONTACT_FLOW", "CONNECT_PHONENUMBER_ARN", "EMAIL_ADDRESS"
+    #   resp.contact.customer_endpoint.address #=> String
+    #   resp.contact.customer_endpoint.display_name #=> String
+    #   resp.contact.system_endpoint.type #=> String, one of "TELEPHONE_NUMBER", "VOIP", "CONTACT_FLOW", "CONNECT_PHONENUMBER_ARN", "EMAIL_ADDRESS"
+    #   resp.contact.system_endpoint.address #=> String
+    #   resp.contact.system_endpoint.display_name #=> String
     #   resp.contact.queue_time_adjustment_seconds #=> Integer
     #   resp.contact.queue_priority #=> Integer
     #   resp.contact.tags #=> Hash
@@ -4717,6 +4937,12 @@ module Aws::Connect
     #   resp.contact.quality_metrics.customer.audio.potential_quality_issues #=> Array
     #   resp.contact.quality_metrics.customer.audio.potential_quality_issues[0] #=> String
     #   resp.contact.disconnect_details.potential_disconnect_issue #=> String
+    #   resp.contact.additional_email_recipients.to_list #=> Array
+    #   resp.contact.additional_email_recipients.to_list[0].address #=> String
+    #   resp.contact.additional_email_recipients.to_list[0].display_name #=> String
+    #   resp.contact.additional_email_recipients.cc_list #=> Array
+    #   resp.contact.additional_email_recipients.cc_list[0].address #=> String
+    #   resp.contact.additional_email_recipients.cc_list[0].display_name #=> String
     #   resp.contact.segment_attributes #=> Hash
     #   resp.contact.segment_attributes["SegmentAttributeName"].value_string #=> String
     #
@@ -4879,6 +5105,12 @@ module Aws::Connect
     #   resp.contact_flow.content #=> String
     #   resp.contact_flow.tags #=> Hash
     #   resp.contact_flow.tags["TagKey"] #=> String
+    #   resp.contact_flow.is_default #=> Boolean
+    #   resp.contact_flow.flow_content_sha_256 #=> String
+    #   resp.contact_flow.version #=> Integer
+    #   resp.contact_flow.version_description #=> String
+    #   resp.contact_flow.last_modified_time #=> Time
+    #   resp.contact_flow.last_modified_region #=> String
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeContactFlow AWS API Documentation
     #
@@ -4939,6 +5171,49 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # @option params [required, String] :instance_id
+    #
+    # @option params [required, String] :email_address_id
+    #
+    # @return [Types::DescribeEmailAddressResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
+    #
+    #   * {Types::DescribeEmailAddressResponse#email_address_id #email_address_id} => String
+    #   * {Types::DescribeEmailAddressResponse#email_address_arn #email_address_arn} => String
+    #   * {Types::DescribeEmailAddressResponse#email_address #email_address} => String
+    #   * {Types::DescribeEmailAddressResponse#display_name #display_name} => String
+    #   * {Types::DescribeEmailAddressResponse#description #description} => String
+    #   * {Types::DescribeEmailAddressResponse#create_timestamp #create_timestamp} => String
+    #   * {Types::DescribeEmailAddressResponse#modified_timestamp #modified_timestamp} => String
+    #   * {Types::DescribeEmailAddressResponse#tags #tags} => Hash&lt;String,String&gt;
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.describe_email_address({
+    #     instance_id: "InstanceId", # required
+    #     email_address_id: "EmailAddressId", # required
+    #   })
+    #
+    # @example Response structure
+    #
+    #   resp.email_address_id #=> String
+    #   resp.email_address_arn #=> String
+    #   resp.email_address #=> String
+    #   resp.display_name #=> String
+    #   resp.description #=> String
+    #   resp.create_timestamp #=> String
+    #   resp.modified_timestamp #=> String
+    #   resp.tags #=> Hash
+    #   resp.tags["TagKey"] #=> String
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeEmailAddress AWS API Documentation
+    #
+    # @overload describe_email_address(params = {})
+    # @param [Hash] params ({})
+    def describe_email_address(params = {}, options = {})
+      req = build_request(:describe_email_address, params)
+      req.send_request(options)
+    end
+
     # Describes an evaluation form in the specified Amazon Connect instance.
     # If the version property is not provided, the latest version of the
     # evaluation form is described.
@@ -5214,7 +5489,7 @@ module Aws::Connect
     #   resp = client.describe_instance_storage_config({
     #     instance_id: "InstanceId", # required
     #     association_id: "AssociationId", # required
-    #     resource_type: "CHAT_TRANSCRIPTS", # required, accepts CHAT_TRANSCRIPTS, CALL_RECORDINGS, SCHEDULED_REPORTS, MEDIA_STREAMS, CONTACT_TRACE_RECORDS, AGENT_EVENTS, REAL_TIME_CONTACT_ANALYSIS_SEGMENTS, ATTACHMENTS, CONTACT_EVALUATIONS, SCREEN_RECORDINGS, REAL_TIME_CONTACT_ANALYSIS_CHAT_SEGMENTS, REAL_TIME_CONTACT_ANALYSIS_VOICE_SEGMENTS
+    #     resource_type: "CHAT_TRANSCRIPTS", # required, accepts CHAT_TRANSCRIPTS, CALL_RECORDINGS, SCHEDULED_REPORTS, MEDIA_STREAMS, CONTACT_TRACE_RECORDS, AGENT_EVENTS, REAL_TIME_CONTACT_ANALYSIS_SEGMENTS, ATTACHMENTS, CONTACT_EVALUATIONS, SCREEN_RECORDINGS, REAL_TIME_CONTACT_ANALYSIS_CHAT_SEGMENTS, REAL_TIME_CONTACT_ANALYSIS_VOICE_SEGMENTS, EMAIL_MESSAGES
     #   })
     #
     # @example Response structure
@@ -5417,6 +5692,7 @@ module Aws::Connect
     #   resp.queue.outbound_caller_config.outbound_caller_id_name #=> String
     #   resp.queue.outbound_caller_config.outbound_caller_id_number_id #=> String
     #   resp.queue.outbound_caller_config.outbound_flow_id #=> String
+    #   resp.queue.outbound_email_config.outbound_email_address_id #=> String
     #   resp.queue.hours_of_operation_id #=> String
     #   resp.queue.max_contacts #=> Integer
     #   resp.queue.status #=> String, one of "ENABLED", "DISABLED"
@@ -5516,7 +5792,7 @@ module Aws::Connect
     #   resp.routing_profile.routing_profile_id #=> String
     #   resp.routing_profile.description #=> String
     #   resp.routing_profile.media_concurrencies #=> Array
-    #   resp.routing_profile.media_concurrencies[0].channel #=> String, one of "VOICE", "CHAT", "TASK"
+    #   resp.routing_profile.media_concurrencies[0].channel #=> String, one of "VOICE", "CHAT", "TASK", "EMAIL"
     #   resp.routing_profile.media_concurrencies[0].concurrency #=> Integer
     #   resp.routing_profile.media_concurrencies[0].cross_channel_behavior.behavior_type #=> String, one of "ROUTE_CURRENT_CHANNEL_ONLY", "ROUTE_ANY_CHANNEL"
     #   resp.routing_profile.default_outbound_queue_id #=> String
@@ -5579,7 +5855,10 @@ module Aws::Connect
     #   resp.rule.actions[0].task_action.contact_flow_id #=> String
     #   resp.rule.actions[0].task_action.references #=> Hash
     #   resp.rule.actions[0].task_action.references["ReferenceKey"].value #=> String
-    #   resp.rule.actions[0].task_action.references["ReferenceKey"].type #=> String, one of "URL", "ATTACHMENT", "NUMBER", "STRING", "DATE", "EMAIL"
+    #   resp.rule.actions[0].task_action.references["ReferenceKey"].type #=> String, one of "URL", "ATTACHMENT", "CONTACT_ANALYSIS", "NUMBER", "STRING", "DATE", "EMAIL", "EMAIL_MESSAGE"
+    #   resp.rule.actions[0].task_action.references["ReferenceKey"].status #=> String, one of "AVAILABLE", "DELETED", "APPROVED", "REJECTED", "PROCESSING", "FAILED"
+    #   resp.rule.actions[0].task_action.references["ReferenceKey"].arn #=> String
+    #   resp.rule.actions[0].task_action.references["ReferenceKey"].status_reason #=> String
     #   resp.rule.actions[0].event_bridge_action.name #=> String
     #   resp.rule.actions[0].send_notification_action.delivery_method #=> String, one of "EMAIL"
     #   resp.rule.actions[0].send_notification_action.subject #=> String
@@ -6157,7 +6436,7 @@ module Aws::Connect
     #   resp = client.disassociate_flow({
     #     instance_id: "InstanceId", # required
     #     resource_id: "ARN", # required
-    #     resource_type: "SMS_PHONE_NUMBER", # required, accepts SMS_PHONE_NUMBER
+    #     resource_type: "SMS_PHONE_NUMBER", # required, accepts SMS_PHONE_NUMBER, INBOUND_EMAIL, OUTBOUND_EMAIL
     #   })
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DisassociateFlow AWS API Documentation
@@ -6197,7 +6476,7 @@ module Aws::Connect
     #   resp = client.disassociate_instance_storage_config({
     #     instance_id: "InstanceId", # required
     #     association_id: "AssociationId", # required
-    #     resource_type: "CHAT_TRANSCRIPTS", # required, accepts CHAT_TRANSCRIPTS, CALL_RECORDINGS, SCHEDULED_REPORTS, MEDIA_STREAMS, CONTACT_TRACE_RECORDS, AGENT_EVENTS, REAL_TIME_CONTACT_ANALYSIS_SEGMENTS, ATTACHMENTS, CONTACT_EVALUATIONS, SCREEN_RECORDINGS, REAL_TIME_CONTACT_ANALYSIS_CHAT_SEGMENTS, REAL_TIME_CONTACT_ANALYSIS_VOICE_SEGMENTS
+    #     resource_type: "CHAT_TRANSCRIPTS", # required, accepts CHAT_TRANSCRIPTS, CALL_RECORDINGS, SCHEDULED_REPORTS, MEDIA_STREAMS, CONTACT_TRACE_RECORDS, AGENT_EVENTS, REAL_TIME_CONTACT_ANALYSIS_SEGMENTS, ATTACHMENTS, CONTACT_EVALUATIONS, SCREEN_RECORDINGS, REAL_TIME_CONTACT_ANALYSIS_CHAT_SEGMENTS, REAL_TIME_CONTACT_ANALYSIS_VOICE_SEGMENTS, EMAIL_MESSAGES
     #   })
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DisassociateInstanceStorageConfig AWS API Documentation
@@ -6392,7 +6671,7 @@ module Aws::Connect
     #     queue_references: [ # required
     #       {
     #         queue_id: "QueueId", # required
-    #         channel: "VOICE", # required, accepts VOICE, CHAT, TASK
+    #         channel: "VOICE", # required, accepts VOICE, CHAT, TASK, EMAIL
     #       },
     #     ],
     #   })
@@ -6612,7 +6891,7 @@ module Aws::Connect
     #   resp.file_name #=> String
     #   resp.file_size_in_bytes #=> Integer
     #   resp.associated_resource_arn #=> String
-    #   resp.file_use_case_type #=> String, one of "ATTACHMENT"
+    #   resp.file_use_case_type #=> String, one of "EMAIL_MESSAGE", "ATTACHMENT"
     #   resp.created_by.connect_user_arn #=> String
     #   resp.created_by.aws_identity_arn #=> String
     #   resp.download_url_metadata.url #=> String
@@ -6881,7 +7160,7 @@ module Aws::Connect
     #     instance_id: "InstanceId", # required
     #     filters: { # required
     #       queues: ["QueueId"],
-    #       channels: ["VOICE"], # accepts VOICE, CHAT, TASK
+    #       channels: ["VOICE"], # accepts VOICE, CHAT, TASK, EMAIL
     #       routing_profiles: ["RoutingProfileId"],
     #       routing_step_expressions: ["RoutingExpression"],
     #     },
@@ -6908,7 +7187,7 @@ module Aws::Connect
     #   resp.metric_results #=> Array
     #   resp.metric_results[0].dimensions.queue.id #=> String
     #   resp.metric_results[0].dimensions.queue.arn #=> String
-    #   resp.metric_results[0].dimensions.channel #=> String, one of "VOICE", "CHAT", "TASK"
+    #   resp.metric_results[0].dimensions.channel #=> String, one of "VOICE", "CHAT", "TASK", "EMAIL"
     #   resp.metric_results[0].dimensions.routing_profile.id #=> String
     #   resp.metric_results[0].dimensions.routing_profile.arn #=> String
     #   resp.metric_results[0].dimensions.routing_step_expression #=> String
@@ -7022,8 +7301,8 @@ module Aws::Connect
     #   resp.user_data_list[0].active_slots_by_channel["Channel"] #=> Integer
     #   resp.user_data_list[0].contacts #=> Array
     #   resp.user_data_list[0].contacts[0].contact_id #=> String
-    #   resp.user_data_list[0].contacts[0].channel #=> String, one of "VOICE", "CHAT", "TASK"
-    #   resp.user_data_list[0].contacts[0].initiation_method #=> String, one of "INBOUND", "OUTBOUND", "TRANSFER", "QUEUE_TRANSFER", "CALLBACK", "API", "DISCONNECT", "MONITOR", "EXTERNAL_OUTBOUND"
+    #   resp.user_data_list[0].contacts[0].channel #=> String, one of "VOICE", "CHAT", "TASK", "EMAIL"
+    #   resp.user_data_list[0].contacts[0].initiation_method #=> String, one of "INBOUND", "OUTBOUND", "TRANSFER", "QUEUE_TRANSFER", "CALLBACK", "API", "DISCONNECT", "MONITOR", "EXTERNAL_OUTBOUND", "WEBRTC_API", "AGENT_REPLY", "FLOW"
     #   resp.user_data_list[0].contacts[0].agent_contact_state #=> String, one of "INCOMING", "PENDING", "CONNECTING", "CONNECTED", "CONNECTED_ONHOLD", "MISSED", "ERROR", "ENDED", "REJECTED"
     #   resp.user_data_list[0].contacts[0].state_start_timestamp #=> Time
     #   resp.user_data_list[0].contacts[0].connected_to_agent_timestamp #=> Time
@@ -7129,14 +7408,14 @@ module Aws::Connect
     #   resp = client.get_flow_association({
     #     instance_id: "InstanceId", # required
     #     resource_id: "ARN", # required
-    #     resource_type: "SMS_PHONE_NUMBER", # required, accepts SMS_PHONE_NUMBER
+    #     resource_type: "SMS_PHONE_NUMBER", # required, accepts SMS_PHONE_NUMBER, INBOUND_EMAIL, OUTBOUND_EMAIL
     #   })
     #
     # @example Response structure
     #
     #   resp.resource_id #=> String
     #   resp.flow_id #=> String
-    #   resp.resource_type #=> String, one of "SMS_PHONE_NUMBER"
+    #   resp.resource_type #=> String, one of "SMS_PHONE_NUMBER", "INBOUND_EMAIL", "OUTBOUND_EMAIL"
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/GetFlowAssociation AWS API Documentation
     #
@@ -7416,7 +7695,7 @@ module Aws::Connect
     #     end_time: Time.now, # required
     #     filters: { # required
     #       queues: ["QueueId"],
-    #       channels: ["VOICE"], # accepts VOICE, CHAT, TASK
+    #       channels: ["VOICE"], # accepts VOICE, CHAT, TASK, EMAIL
     #       routing_profiles: ["RoutingProfileId"],
     #       routing_step_expressions: ["RoutingExpression"],
     #     },
@@ -7442,7 +7721,7 @@ module Aws::Connect
     #   resp.metric_results #=> Array
     #   resp.metric_results[0].dimensions.queue.id #=> String
     #   resp.metric_results[0].dimensions.queue.arn #=> String
-    #   resp.metric_results[0].dimensions.channel #=> String, one of "VOICE", "CHAT", "TASK"
+    #   resp.metric_results[0].dimensions.channel #=> String, one of "VOICE", "CHAT", "TASK", "EMAIL"
     #   resp.metric_results[0].dimensions.routing_profile.id #=> String
     #   resp.metric_results[0].dimensions.routing_profile.arn #=> String
     #   resp.metric_results[0].dimensions.routing_step_expression #=> String
@@ -7532,7 +7811,6 @@ module Aws::Connect
     #
     #     * `TOTAL`: The difference between `StartTime` and `EndTime` must be
     #       less than 35 days.
-    #
     #   * `TimeZone`: The timezone applied to requested metrics.
     #
     # @option params [required, Array<Types::FilterV2>] :filters
@@ -7571,12 +7849,13 @@ module Aws::Connect
     #     `AGENT_HIERARCHY_LEVEL_ONE` \| `AGENT_HIERARCHY_LEVEL_TWO` \|
     #     `AGENT_HIERARCHY_LEVEL_THREE` \| `AGENT_HIERARCHY_LEVEL_FOUR` \|
     #     `AGENT_HIERARCHY_LEVEL_FIVE` \| `ANSWERING_MACHINE_DETECTION_STATUS`
-    #     \| `CAMPAIGN` \| `CASE_TEMPLATE_ARN` \| `CASE_STATUS` \| `CHANNEL`
-    #     \| `contact/segmentAttributes/connect:Subtype` \|
-    #     `DISCONNECT_REASON` \| `FEATURE` \| `FLOW_TYPE` \|
-    #     `FLOWS_NEXT_RESOURCE_ID` \| `FLOWS_NEXT_RESOURCE_QUEUE_ID` \|
-    #     `FLOWS_OUTCOME_TYPE` \| `FLOWS_RESOURCE_ID` \| `INITIATION_METHOD`
-    #     \| `RESOURCE_PUBLISHED_TIMESTAMP` \| `ROUTING_PROFILE` \|
+    #     \| `CAMPAIGN` \| `CAMPAIGN_DELIVERY_EVENT_TYPE`
+    #     \|`CASE_TEMPLATE_ARN` \| `CASE_STATUS` \| `CHANNEL` \|
+    #     `contact/segmentAttributes/connect:Subtype` \| `DISCONNECT_REASON`
+    #     \| `FEATURE` \| `FLOW_TYPE` \| `FLOWS_NEXT_RESOURCE_ID` \|
+    #     `FLOWS_NEXT_RESOURCE_QUEUE_ID` \| `FLOWS_OUTCOME_TYPE` \|
+    #     `FLOWS_RESOURCE_ID` \| `INITIATION_METHOD` \|
+    #     `RESOURCE_PUBLISHED_TIMESTAMP` \| `ROUTING_PROFILE` \|
     #     `ROUTING_STEP_EXPRESSION` \| `QUEUE` \| `Q_CONNECT_ENABLED` \|
     #
     #   * **Filter values**: A maximum of 100 filter values are supported in a
@@ -7607,7 +7886,6 @@ module Aws::Connect
     #
     #     * FALSE includes all contacts that did not have Amazon Q in Connect
     #       enabled as part of the flow
-    #
     #     This filter is available only for contact record-driven metrics.
     #
     #     [Campaign][2] ARNs are valid `filterValues` for the `CAMPAIGN`
@@ -7630,11 +7908,12 @@ module Aws::Connect
     #   `AGENT_HIERARCHY_LEVEL_TWO` \| `AGENT_HIERARCHY_LEVEL_THREE` \|
     #   `AGENT_HIERARCHY_LEVEL_FOUR` \| `AGENT_HIERARCHY_LEVEL_FIVE` \|
     #   `ANSWERING_MACHINE_DETECTION_STATUS` \| `CAMPAIGN` \|
-    #   `CASE_TEMPLATE_ARN` \| `CASE_STATUS` \| `CHANNEL` \|
-    #   `contact/segmentAttributes/connect:Subtype` \| `DISCONNECT_REASON` \|
-    #   `FLOWS_RESOURCE_ID` \| `FLOWS_MODULE_RESOURCE_ID` \| `FLOW_TYPE` \|
-    #   `FLOWS_OUTCOME_TYPE` \| `INITIATION_METHOD` \| `Q_CONNECT_ENABLED` \|
-    #   `QUEUE` \| `RESOURCE_PUBLISHED_TIMESTAMP` \| `ROUTING_PROFILE` \|
+    #   `CAMPAIGN_DELIVERY_EVENT_TYPE` \| `CASE_TEMPLATE_ARN` \| `CASE_STATUS`
+    #   \| `CHANNEL` \| `contact/segmentAttributes/connect:Subtype` \|
+    #   `DISCONNECT_REASON` \| `FLOWS_RESOURCE_ID` \|
+    #   `FLOWS_MODULE_RESOURCE_ID` \| `FLOW_TYPE` \| `FLOWS_OUTCOME_TYPE` \|
+    #   `INITIATION_METHOD` \| `Q_CONNECT_ENABLED` \| `QUEUE` \|
+    #   `RESOURCE_PUBLISHED_TIMESTAMP` \| `ROUTING_PROFILE` \|
     #   `ROUTING_STEP_EXPRESSION`
     #
     # @option params [required, Array<Types::MetricV2>] :metrics
@@ -7844,12 +8123,12 @@ module Aws::Connect
     #
     #   AVG\_DIALS\_PER\_MINUTE
     #
-    #   : This metric is available only for contacts analyzed by outbound
-    #     campaigns analytics.
+    #   : This metric is available only for outbound campaigns that use the
+    #     agent assisted voice and automated voice delivery modes.
     #
     #     Unit: Count
     #
-    #     Valid groupings and filters: Campaign, Agent, Queue, Routing Profile
+    #     Valid groupings and filters: Agent, Campaign, Queue, Routing Profile
     #
     #     UI name: [Average dials per minute][21]
     #
@@ -8057,8 +8336,8 @@ module Aws::Connect
     #
     #   AVG\_WAIT\_TIME\_AFTER\_CUSTOMER\_CONNECTION
     #
-    #   : This metric is available only for contacts analyzed by outbound
-    #     campaigns analytics.
+    #   : This metric is available only for outbound campaigns that use the
+    #     agent assisted voice and automated voice delivery modes.
     #
     #     Unit: Seconds
     #
@@ -8068,12 +8347,12 @@ module Aws::Connect
     #
     #   CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X
     #
-    #   : This metric is available only for contacts analyzed by outbound
-    #     campaigns analytics.
+    #   : This metric is available only for outbound campaigns using the agent
+    #     assisted voice and automated voice delivery modes.
     #
     #     Unit: Count
     #
-    #     Valid groupings and filters: Campaign, Agent
+    #     Valid groupings and filters: Agent, Campaign
     #
     #     Threshold: For `ThresholdValue`, enter any whole number from 1 to
     #     604800 (inclusive), in seconds. For `Comparison`, you must enter
@@ -8083,12 +8362,12 @@ module Aws::Connect
     #
     #   CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X\_RATE
     #
-    #   : This metric is available only for contacts analyzed by outbound
-    #     campaigns analytics.
+    #   : This metric is available only for outbound campaigns using the agent
+    #     assisted voice and automated voice delivery modes.
     #
     #     Unit: Percent
     #
-    #     Valid groupings and filters: Campaign, Agent
+    #     Valid groupings and filters: Agent, Campaign
     #
     #     Threshold: For `ThresholdValue`, enter any whole number from 1 to
     #     604800 (inclusive), in seconds. For `Comparison`, you must enter
@@ -8096,6 +8375,30 @@ module Aws::Connect
     #
     #     UI name: [Campaign contacts abandoned after X rate][40]
     #
+    #   CAMPAIGN\_INTERACTIONS
+    #
+    #   : This metric is available only for outbound campaigns using the email
+    #     delivery mode.
+    #
+    #     Unit: Count
+    #
+    #     Valid metric filter key: CAMPAIGN\_INTERACTION\_EVENT\_TYPE
+    #
+    #     Valid groupings and filters: Campaign
+    #
+    #     UI name: [Campaign interactions][41]
+    #
+    #   CAMPAIGN\_SEND\_ATTEMPTS
+    #
+    #   : This metric is available only for outbound campaigns.
+    #
+    #     Unit: Count
+    #
+    #     Valid groupings and filters: Campaign, Channel,
+    #     contact/segmentAttributes/connect:Subtype
+    #
+    #     UI name: [Campaign send attempts][42]
+    #
     #   CASES\_CREATED
     #
     #   : Unit: Count
@@ -8104,7 +8407,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases created][41]
+    #     UI name: [Cases created][43]
     #
     #   CONTACTS\_CREATED
     #
@@ -8115,7 +8418,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Contacts created][42]
+    #     UI name: [Contacts created][44]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -8131,7 +8434,7 @@ module Aws::Connect
     #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
     #     RoutingStepExpression, Q in Connect
     #
-    #     UI name: [API contacts handled][43]
+    #     UI name: [API contacts handled][45]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -8146,7 +8449,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Contacts handled (connected to agent timestamp)][44]
+    #     UI name: [Contacts handled (connected to agent timestamp)][46]
     #
     #   CONTACTS\_HOLD\_ABANDONS
     #
@@ -8156,7 +8459,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Contacts hold disconnect][44]
+    #     UI name: [Contacts hold disconnect][46]
     #
     #   CONTACTS\_ON\_HOLD\_AGENT\_DISCONNECT
     #
@@ -8165,7 +8468,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts hold agent disconnect][45]
+    #     UI name: [Contacts hold agent disconnect][47]
     #
     #   CONTACTS\_ON\_HOLD\_CUSTOMER\_DISCONNECT
     #
@@ -8174,7 +8477,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts hold customer disconnect][46]
+    #     UI name: [Contacts hold customer disconnect][48]
     #
     #   CONTACTS\_PUT\_ON\_HOLD
     #
@@ -8183,7 +8486,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts put on hold][46]
+    #     UI name: [Contacts put on hold][48]
     #
     #   CONTACTS\_TRANSFERRED\_OUT\_EXTERNAL
     #
@@ -8192,7 +8495,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts transferred out external][47]
+    #     UI name: [Contacts transferred out external][49]
     #
     #   CONTACTS\_TRANSFERRED\_OUT\_INTERNAL
     #
@@ -8201,7 +8504,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts transferred out internal][48]
+    #     UI name: [Contacts transferred out internal][50]
     #
     #   CONTACTS\_QUEUED
     #
@@ -8211,7 +8514,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Contacts queued][49]
+    #     UI name: [Contacts queued][51]
     #
     #   CONTACTS\_QUEUED\_BY\_ENQUEUE
     #
@@ -8220,7 +8523,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy,
     #     contact/segmentAttributes/connect:Subtype
     #
-    #     UI name: [Contacts queued (enqueue timestamp)][50]
+    #     UI name: [Contacts queued (enqueue timestamp)][52]
     #
     #   CONTACTS\_REMOVED\_FROM\_QUEUE\_IN\_X
     #
@@ -8233,7 +8536,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts removed from queue in X seconds][51]
+    #     UI name: [Contacts removed from queue in X seconds][53]
     #
     #   CONTACTS\_RESOLVED\_IN\_X
     #
@@ -8246,7 +8549,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts resolved in X][52]
+    #     UI name: [Contacts resolved in X][54]
     #
     #   CONTACTS\_TRANSFERRED\_OUT
     #
@@ -8256,7 +8559,7 @@ module Aws::Connect
     #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Contacts transferred out][53]
+    #     UI name: [Contacts transferred out][55]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -8270,7 +8573,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Contacts transferred out by agent][54]
+    #     UI name: [Contacts transferred out by agent][56]
     #
     #   CONTACTS\_TRANSFERRED\_OUT\_FROM\_QUEUE
     #
@@ -8280,7 +8583,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Contacts transferred out queue][54]
+    #     UI name: [Contacts transferred out queue][56]
     #
     #   CURRENT\_CASES
     #
@@ -8290,43 +8593,57 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Current cases][55]
+    #     UI name: [Current cases][57]
     #
     #   DELIVERY\_ATTEMPTS
     #
-    #   : This metric is available only for contacts analyzed by outbound
-    #     campaigns analytics.
+    #   : This metric is available only for outbound campaigns.
     #
     #     Unit: Count
     #
     #     Valid metric filter key: `ANSWERING_MACHINE_DETECTION_STATUS`,
-    #     `DISCONNECT_REASON`
+    #     `CAMPAIGN_DELIVERY_EVENT_TYPE`, `DISCONNECT_REASON`
+    #
+    #     Valid groupings and filters: Agent, Answering Machine Detection
+    #     Status, Campaign, Campaign Delivery EventType, Channel,
+    #     contact/segmentAttributes/connect:Subtype, Disconnect Reason, Queue,
+    #     Routing Profile
     #
-    #     Valid groupings and filters: Campaign, Agent, Queue, Routing
-    #     Profile, Answering Machine Detection Status, Disconnect Reason
+    #     UI name: [Delivery attempts][58]
     #
-    #     UI name: [Delivery attempts][56]
+    #     <note markdown="1"> Campaign Delivery EventType filter and grouping are only available
+    #     for SMS and Email campaign delivery modes. Agent, Queue, Routing
+    #     Profile, Answering Machine Detection Status and Disconnect Reason
+    #     are only available for agent assisted voice and automated voice
+    #     delivery modes.
+    #
+    #      </note>
     #
     #   DELIVERY\_ATTEMPT\_DISPOSITION\_RATE
     #
-    #   : This metric is available only for contacts analyzed by outbound
-    #     campaigns analytics, and with the answering machine detection
-    #     enabled.
+    #   : This metric is available only for outbound campaigns. Dispositions
+    #     for the agent assisted voice and automated voice delivery modes are
+    #     only available with answering machine detection enabled.
     #
     #     Unit: Percent
     #
     #     Valid metric filter key: `ANSWERING_MACHINE_DETECTION_STATUS`,
-    #     `DISCONNECT_REASON`
+    #     `CAMPAIGN_DELIVERY_EVENT_TYPE`, `DISCONNECT_REASON`
     #
-    #     Valid groupings and filters: Campaign, Agent, Answering Machine
-    #     Detection Status, Disconnect Reason
+    #     Valid groupings and filters: Agent, Answering Machine Detection
+    #     Status, Campaign, Channel,
+    #     contact/segmentAttributes/connect:Subtype, Disconnect Reason, Queue,
+    #     Routing Profile
     #
-    #     <note markdown="1"> Answering Machine Detection Status and Disconnect Reason are valid
-    #     filters but not valid groupings.
+    #     UI name: [Delivery attempt disposition rate][59]
     #
-    #      </note>
+    #     <note markdown="1"> Campaign Delivery Event Type filter and grouping are only available
+    #     for SMS and Email campaign delivery modes. Agent, Queue, Routing
+    #     Profile, Answering Machine Detection Status and Disconnect Reason
+    #     are only available for agent assisted voice and automated voice
+    #     delivery modes.
     #
-    #     UI name: [Delivery attempt disposition rate][57]
+    #      </note>
     #
     #   FLOWS\_OUTCOME
     #
@@ -8338,7 +8655,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows outcome][58]
+    #     UI name: [Flows outcome][60]
     #
     #   FLOWS\_STARTED
     #
@@ -8349,19 +8666,19 @@ module Aws::Connect
     #     resource ID, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows started][59]
+    #     UI name: [Flows started][61]
     #
     #   HUMAN\_ANSWERED\_CALLS
     #
-    #   : This metric is available only for contacts analyzed by outbound
-    #     campaigns analytics, and with the answering machine detection
-    #     enabled.
+    #   : This metric is available only for outbound campaigns. Dispositions
+    #     for the agent assisted voice and automated voice delivery modes are
+    #     only available with answering machine detection enabled.
     #
     #     Unit: Count
     #
-    #     Valid groupings and filters: Campaign, Agent
+    #     Valid groupings and filters: Agent, Campaign
     #
-    #     UI name: [Human answered][60]
+    #     UI name: [Human answered][62]
     #
     #   MAX\_FLOW\_TIME
     #
@@ -8373,7 +8690,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Maximum flow time][61]
+    #     UI name: [Maximum flow time][63]
     #
     #   MAX\_QUEUED\_TIME
     #
@@ -8383,7 +8700,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Maximum queued time][62]
+    #     UI name: [Maximum queued time][64]
     #
     #   MIN\_FLOW\_TIME
     #
@@ -8395,7 +8712,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Minimum flow time][63]
+    #     UI name: [Minimum flow time][65]
     #
     #   PERCENT\_CASES\_FIRST\_CONTACT\_RESOLVED
     #
@@ -8405,7 +8722,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases resolved on first contact][64]
+    #     UI name: [Cases resolved on first contact][66]
     #
     #   PERCENT\_CONTACTS\_STEP\_EXPIRED
     #
@@ -8437,7 +8754,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows outcome percentage][65].
+    #     UI name: [Flows outcome percentage][67].
     #
     #     <note markdown="1"> The `FLOWS_OUTCOME_TYPE` is not a valid grouping.
     #
@@ -8454,7 +8771,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Non-talk time percent][66]
+    #     UI name: [Non-talk time percent][68]
     #
     #   PERCENT\_TALK\_TIME
     #
@@ -8467,7 +8784,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Talk time percent][67]
+    #     UI name: [Talk time percent][69]
     #
     #   PERCENT\_TALK\_TIME\_AGENT
     #
@@ -8480,7 +8797,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Agent talk time percent][68]
+    #     UI name: [Agent talk time percent][70]
     #
     #   PERCENT\_TALK\_TIME\_CUSTOMER
     #
@@ -8493,7 +8810,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Customer talk time percent][69]
+    #     UI name: [Customer talk time percent][71]
     #
     #   REOPENED\_CASE\_ACTIONS
     #
@@ -8503,7 +8820,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases reopened][70]
+    #     UI name: [Cases reopened][72]
     #
     #   RESOLVED\_CASE\_ACTIONS
     #
@@ -8513,7 +8830,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases resolved][71]
+    #     UI name: [Cases resolved][73]
     #
     #   SERVICE\_LEVEL
     #
@@ -8528,7 +8845,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Service level X][72]
+    #     UI name: [Service level X][74]
     #
     #   STEP\_CONTACTS\_QUEUED
     #
@@ -8546,7 +8863,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [After contact work time][73]
+    #     UI name: [After contact work time][75]
     #
     #   SUM\_CONNECTING\_TIME\_AGENT
     #
@@ -8559,7 +8876,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy
     #
-    #     UI name: [Agent API connecting time][74]
+    #     UI name: [Agent API connecting time][76]
     #
     #     <note markdown="1"> The `Negate` key in metric-level filters is not applicable for this
     #     metric.
@@ -8581,7 +8898,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     RoutingStepExpression, Q in Connect
     #
-    #     UI name: [Contact abandoned][75]
+    #     UI name: [Contact abandoned][77]
     #
     #   SUM\_CONTACTS\_ABANDONED\_IN\_X
     #
@@ -8594,7 +8911,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts abandoned in X seconds][76]
+    #     UI name: [Contacts abandoned in X seconds][78]
     #
     #   SUM\_CONTACTS\_ANSWERED\_IN\_X
     #
@@ -8607,7 +8924,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts answered in X seconds][77]
+    #     UI name: [Contacts answered in X seconds][79]
     #
     #   SUM\_CONTACT\_FLOW\_TIME
     #
@@ -8616,7 +8933,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contact flow time][78]
+    #     UI name: [Contact flow time][80]
     #
     #   SUM\_CONTACT\_TIME\_AGENT
     #
@@ -8624,7 +8941,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
     #
-    #     UI name: [Agent on contact time][79]
+    #     UI name: [Agent on contact time][81]
     #
     #   SUM\_CONTACTS\_DISCONNECTED
     #
@@ -8636,7 +8953,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Contact disconnected][80]
+    #     UI name: [Contact disconnected][82]
     #
     #   SUM\_ERROR\_STATUS\_TIME\_AGENT
     #
@@ -8644,7 +8961,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
     #
-    #     UI name: [Error status time][81]
+    #     UI name: [Error status time][83]
     #
     #   SUM\_HANDLE\_TIME
     #
@@ -8653,7 +8970,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contact handle time][82]
+    #     UI name: [Contact handle time][84]
     #
     #   SUM\_HOLD\_TIME
     #
@@ -8662,7 +8979,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Customer hold time][83]
+    #     UI name: [Customer hold time][85]
     #
     #   SUM\_IDLE\_TIME\_AGENT
     #
@@ -8670,7 +8987,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
     #
-    #     UI name: [Agent idle time][84]
+    #     UI name: [Agent idle time][86]
     #
     #   SUM\_INTERACTION\_AND\_HOLD\_TIME
     #
@@ -8679,7 +8996,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Agent interaction and hold time][85]
+    #     UI name: [Agent interaction and hold time][87]
     #
     #   SUM\_INTERACTION\_TIME
     #
@@ -8688,7 +9005,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy
     #
-    #     UI name: [Agent interaction time][86]
+    #     UI name: [Agent interaction time][88]
     #
     #   SUM\_NON\_PRODUCTIVE\_TIME\_AGENT
     #
@@ -8696,7 +9013,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
     #
-    #     UI name: [Non-Productive Time][87]
+    #     UI name: [Non-Productive Time][89]
     #
     #   SUM\_ONLINE\_TIME\_AGENT
     #
@@ -8704,7 +9021,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
     #
-    #     UI name: [Online time][88]
+    #     UI name: [Online time][90]
     #
     #   SUM\_RETRY\_CALLBACK\_ATTEMPTS
     #
@@ -8713,7 +9030,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Callback attempts][89]
+    #     UI name: [Callback attempts][91]
     #
     #
     #
@@ -8757,55 +9074,57 @@ module Aws::Connect
     #   [38]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-wait-time-historical
     #   [39]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-historical
     #   [40]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-rate-historical
-    #   [41]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-created-historical
-    #   [42]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-created-historical
-    #   [43]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#api-contacts-handled-historical
-    #   [44]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical
-    #   [45]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-agent-disconnect-historical
-    #   [46]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical
-    #   [47]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-external-historical
-    #   [48]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-internal-historical
-    #   [49]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-historical
-    #   [50]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical
-    #   [51]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-removed-historical
-    #   [52]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical
-    #   [53]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical
-    #   [54]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical
-    #   [55]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical
-    #   [56]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempts-historical
-    #   [57]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempt-disposition-rate-historical
-    #   [58]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical
-    #   [59]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-started-historical
-    #   [60]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#human-answered-historical
-    #   [61]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-flow-time-historical
-    #   [62]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical
-    #   [63]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#minimum-flow-time-historical
-    #   [64]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical
-    #   [65]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-percentage-historical
-    #   [66]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical
-    #   [67]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical
-    #   [68]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical
-    #   [69]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical
-    #   [70]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical
-    #   [71]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historical
-    #   [72]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical
-    #   [73]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical
-    #   [74]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time
-    #   [75]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical
-    #   [76]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical
-    #   [77]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical
-    #   [78]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-flow-time-historical
-    #   [79]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical
-    #   [80]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-disconnected-historical
-    #   [81]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#error-status-time-historical
-    #   [82]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-handle-time-historical
-    #   [83]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#customer-hold-time-historical
-    #   [84]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-idle-time-historica
-    #   [85]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-hold-time-historical
-    #   [86]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-time-historical
-    #   [87]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#npt-historical
-    #   [88]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#online-time-historical
-    #   [89]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#callback-attempts-historical
+    #   [41]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-interactions-historical
+    #   [42]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-send-attempts-historical
+    #   [43]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-created-historical
+    #   [44]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-created-historical
+    #   [45]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#api-contacts-handled-historical
+    #   [46]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical
+    #   [47]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-agent-disconnect-historical
+    #   [48]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical
+    #   [49]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-external-historical
+    #   [50]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-internal-historical
+    #   [51]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-historical
+    #   [52]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical
+    #   [53]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-removed-historical
+    #   [54]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical
+    #   [55]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical
+    #   [56]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical
+    #   [57]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical
+    #   [58]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempts-historical
+    #   [59]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempt-disposition-rate-historical
+    #   [60]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical
+    #   [61]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-started-historical
+    #   [62]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#human-answered-historical
+    #   [63]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-flow-time-historical
+    #   [64]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical
+    #   [65]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#minimum-flow-time-historical
+    #   [66]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical
+    #   [67]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-percentage-historical
+    #   [68]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical
+    #   [69]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical
+    #   [70]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical
+    #   [71]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical
+    #   [72]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical
+    #   [73]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historical
+    #   [74]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical
+    #   [75]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical
+    #   [76]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time
+    #   [77]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical
+    #   [78]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical
+    #   [79]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical
+    #   [80]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-flow-time-historical
+    #   [81]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical
+    #   [82]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-disconnected-historical
+    #   [83]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#error-status-time-historical
+    #   [84]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-handle-time-historical
+    #   [85]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#customer-hold-time-historical
+    #   [86]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-idle-time-historica
+    #   [87]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-hold-time-historical
+    #   [88]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-time-historical
+    #   [89]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#npt-historical
+    #   [90]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#online-time-historical
+    #   [91]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#callback-attempts-historical
     #
     # @option params [String] :next_token
     #   The token for the next set of results. Use the value returned in the
@@ -8958,6 +9277,7 @@ module Aws::Connect
     #   * {Types::GetTaskTemplateResponse#name #name} => String
     #   * {Types::GetTaskTemplateResponse#description #description} => String
     #   * {Types::GetTaskTemplateResponse#contact_flow_id #contact_flow_id} => String
+    #   * {Types::GetTaskTemplateResponse#self_assign_flow_id #self_assign_flow_id} => String
     #   * {Types::GetTaskTemplateResponse#constraints #constraints} => Types::TaskTemplateConstraints
     #   * {Types::GetTaskTemplateResponse#defaults #defaults} => Types::TaskTemplateDefaults
     #   * {Types::GetTaskTemplateResponse#fields #fields} => Array&lt;Types::TaskTemplateField&gt;
@@ -8982,6 +9302,7 @@ module Aws::Connect
     #   resp.name #=> String
     #   resp.description #=> String
     #   resp.contact_flow_id #=> String
+    #   resp.self_assign_flow_id #=> String
     #   resp.constraints.required_fields #=> Array
     #   resp.constraints.required_fields[0].id.name #=> String
     #   resp.constraints.read_only_fields #=> Array
@@ -8994,7 +9315,7 @@ module Aws::Connect
     #   resp.fields #=> Array
     #   resp.fields[0].id.name #=> String
     #   resp.fields[0].description #=> String
-    #   resp.fields[0].type #=> String, one of "NAME", "DESCRIPTION", "SCHEDULED_TIME", "QUICK_CONNECT", "URL", "NUMBER", "TEXT", "TEXT_AREA", "DATE_TIME", "BOOLEAN", "SINGLE_SELECT", "EMAIL"
+    #   resp.fields[0].type #=> String, one of "NAME", "DESCRIPTION", "SCHEDULED_TIME", "QUICK_CONNECT", "URL", "NUMBER", "TEXT", "TEXT_AREA", "DATE_TIME", "BOOLEAN", "SINGLE_SELECT", "EMAIL", "SELF_ASSIGN", "EXPIRY_DURATION"
     #   resp.fields[0].single_select_options #=> Array
     #   resp.fields[0].single_select_options[0] #=> String
     #   resp.status #=> String, one of "ACTIVE", "INACTIVE"
@@ -9320,6 +9641,51 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # @option params [required, String] :instance_id
+    #
+    # @option params [required, String] :contact_id
+    #
+    # @option params [Integer] :max_results
+    #
+    # @option params [String] :next_token
+    #
+    # @return [Types::ListAssociatedContactsResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
+    #
+    #   * {Types::ListAssociatedContactsResponse#contact_summary_list #contact_summary_list} => Array&lt;Types::AssociatedContactSummary&gt;
+    #   * {Types::ListAssociatedContactsResponse#next_token #next_token} => String
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.list_associated_contacts({
+    #     instance_id: "InstanceId", # required
+    #     contact_id: "ContactId", # required
+    #     max_results: 1,
+    #     next_token: "NextToken",
+    #   })
+    #
+    # @example Response structure
+    #
+    #   resp.contact_summary_list #=> Array
+    #   resp.contact_summary_list[0].contact_id #=> String
+    #   resp.contact_summary_list[0].contact_arn #=> String
+    #   resp.contact_summary_list[0].initiation_timestamp #=> Time
+    #   resp.contact_summary_list[0].disconnect_timestamp #=> Time
+    #   resp.contact_summary_list[0].initial_contact_id #=> String
+    #   resp.contact_summary_list[0].previous_contact_id #=> String
+    #   resp.contact_summary_list[0].related_contact_id #=> String
+    #   resp.contact_summary_list[0].initiation_method #=> String, one of "INBOUND", "OUTBOUND", "TRANSFER", "QUEUE_TRANSFER", "CALLBACK", "API", "DISCONNECT", "MONITOR", "EXTERNAL_OUTBOUND", "WEBRTC_API", "AGENT_REPLY", "FLOW"
+    #   resp.contact_summary_list[0].channel #=> String, one of "VOICE", "CHAT", "TASK", "EMAIL"
+    #   resp.next_token #=> String
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListAssociatedContacts AWS API Documentation
+    #
+    # @overload list_associated_contacts(params = {})
+    # @param [Hash] params ({})
+    def list_associated_contacts(params = {}, options = {})
+      req = build_request(:list_associated_contacts, params)
+      req.send_request(options)
+    end
+
     # This API is in preview release for Amazon Connect and is subject to
     # change. To request access to this API, contact Amazon Web Services
     # Support.
@@ -9554,6 +9920,57 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # Returns all the available versions for the specified Amazon Connect
+    # instance and flow identifier.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance.
+    #
+    # @option params [required, String] :contact_flow_id
+    #   The identifier of the flow.
+    #
+    # @option params [String] :next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
+    #
+    # @option params [Integer] :max_results
+    #   The maximum number of results to return per page. The default
+    #   MaxResult size is 100.
+    #
+    # @return [Types::ListContactFlowVersionsResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
+    #
+    #   * {Types::ListContactFlowVersionsResponse#contact_flow_version_summary_list #contact_flow_version_summary_list} => Array&lt;Types::ContactFlowVersionSummary&gt;
+    #   * {Types::ListContactFlowVersionsResponse#next_token #next_token} => String
+    #
+    # The returned {Seahorse::Client::Response response} is a pageable response and is Enumerable. For details on usage see {Aws::PageableResponse PageableResponse}.
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.list_contact_flow_versions({
+    #     instance_id: "InstanceId", # required
+    #     contact_flow_id: "ARN", # required
+    #     next_token: "NextToken",
+    #     max_results: 1,
+    #   })
+    #
+    # @example Response structure
+    #
+    #   resp.contact_flow_version_summary_list #=> Array
+    #   resp.contact_flow_version_summary_list[0].arn #=> String
+    #   resp.contact_flow_version_summary_list[0].version_description #=> String
+    #   resp.contact_flow_version_summary_list[0].version #=> Integer
+    #   resp.next_token #=> String
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListContactFlowVersions AWS API Documentation
+    #
+    # @overload list_contact_flow_versions(params = {})
+    # @param [Hash] params ({})
+    def list_contact_flow_versions(params = {}, options = {})
+      req = build_request(:list_contact_flow_versions, params)
+      req.send_request(options)
+    end
+
     # Provides information about the flows for the specified Amazon Connect
     # instance.
     #
@@ -9665,7 +10082,7 @@ module Aws::Connect
     #   resp = client.list_contact_references({
     #     instance_id: "InstanceId", # required
     #     contact_id: "ContactId", # required
-    #     reference_types: ["URL"], # required, accepts URL, ATTACHMENT, NUMBER, STRING, DATE, EMAIL
+    #     reference_types: ["URL"], # required, accepts URL, ATTACHMENT, CONTACT_ANALYSIS, NUMBER, STRING, DATE, EMAIL, EMAIL_MESSAGE
     #     next_token: "NextToken",
     #   })
     #
@@ -9676,7 +10093,10 @@ module Aws::Connect
     #   resp.reference_summary_list[0].url.value #=> String
     #   resp.reference_summary_list[0].attachment.name #=> String
     #   resp.reference_summary_list[0].attachment.value #=> String
-    #   resp.reference_summary_list[0].attachment.status #=> String, one of "APPROVED", "REJECTED"
+    #   resp.reference_summary_list[0].attachment.status #=> String, one of "AVAILABLE", "DELETED", "APPROVED", "REJECTED", "PROCESSING", "FAILED"
+    #   resp.reference_summary_list[0].attachment.arn #=> String
+    #   resp.reference_summary_list[0].email_message.name #=> String
+    #   resp.reference_summary_list[0].email_message.arn #=> String
     #   resp.reference_summary_list[0].string.name #=> String
     #   resp.reference_summary_list[0].string.value #=> String
     #   resp.reference_summary_list[0].number.name #=> String
@@ -9909,7 +10329,7 @@ module Aws::Connect
     #
     #   resp = client.list_flow_associations({
     #     instance_id: "InstanceId", # required
-    #     resource_type: "VOICE_PHONE_NUMBER", # accepts VOICE_PHONE_NUMBER
+    #     resource_type: "VOICE_PHONE_NUMBER", # accepts VOICE_PHONE_NUMBER, INBOUND_EMAIL, OUTBOUND_EMAIL
     #     next_token: "NextToken",
     #     max_results: 1,
     #   })
@@ -9919,7 +10339,7 @@ module Aws::Connect
     #   resp.flow_association_summary_list #=> Array
     #   resp.flow_association_summary_list[0].resource_id #=> String
     #   resp.flow_association_summary_list[0].flow_id #=> String
-    #   resp.flow_association_summary_list[0].resource_type #=> String, one of "VOICE_PHONE_NUMBER"
+    #   resp.flow_association_summary_list[0].resource_type #=> String, one of "VOICE_PHONE_NUMBER", "INBOUND_EMAIL", "OUTBOUND_EMAIL"
     #   resp.next_token #=> String
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListFlowAssociations AWS API Documentation
@@ -10081,7 +10501,7 @@ module Aws::Connect
     #
     #   resp = client.list_instance_storage_configs({
     #     instance_id: "InstanceId", # required
-    #     resource_type: "CHAT_TRANSCRIPTS", # required, accepts CHAT_TRANSCRIPTS, CALL_RECORDINGS, SCHEDULED_REPORTS, MEDIA_STREAMS, CONTACT_TRACE_RECORDS, AGENT_EVENTS, REAL_TIME_CONTACT_ANALYSIS_SEGMENTS, ATTACHMENTS, CONTACT_EVALUATIONS, SCREEN_RECORDINGS, REAL_TIME_CONTACT_ANALYSIS_CHAT_SEGMENTS, REAL_TIME_CONTACT_ANALYSIS_VOICE_SEGMENTS
+    #     resource_type: "CHAT_TRANSCRIPTS", # required, accepts CHAT_TRANSCRIPTS, CALL_RECORDINGS, SCHEDULED_REPORTS, MEDIA_STREAMS, CONTACT_TRACE_RECORDS, AGENT_EVENTS, REAL_TIME_CONTACT_ANALYSIS_SEGMENTS, ATTACHMENTS, CONTACT_EVALUATIONS, SCREEN_RECORDINGS, REAL_TIME_CONTACT_ANALYSIS_CHAT_SEGMENTS, REAL_TIME_CONTACT_ANALYSIS_VOICE_SEGMENTS, EMAIL_MESSAGES
     #     next_token: "NextToken",
     #     max_results: 1,
     #   })
@@ -10202,7 +10622,7 @@ module Aws::Connect
     #
     #   resp = client.list_integration_associations({
     #     instance_id: "InstanceId", # required
-    #     integration_type: "EVENT", # accepts EVENT, VOICE_ID, PINPOINT_APP, WISDOM_ASSISTANT, WISDOM_KNOWLEDGE_BASE, WISDOM_QUICK_RESPONSES, CASES_DOMAIN, APPLICATION, FILE_SCANNER
+    #     integration_type: "EVENT", # accepts EVENT, VOICE_ID, PINPOINT_APP, WISDOM_ASSISTANT, WISDOM_KNOWLEDGE_BASE, WISDOM_QUICK_RESPONSES, Q_MESSAGE_TEMPLATES, CASES_DOMAIN, APPLICATION, FILE_SCANNER, SES_IDENTITY
     #     next_token: "NextToken",
     #     max_results: 1,
     #     integration_arn: "ARN",
@@ -10214,7 +10634,7 @@ module Aws::Connect
     #   resp.integration_association_summary_list[0].integration_association_id #=> String
     #   resp.integration_association_summary_list[0].integration_association_arn #=> String
     #   resp.integration_association_summary_list[0].instance_id #=> String
-    #   resp.integration_association_summary_list[0].integration_type #=> String, one of "EVENT", "VOICE_ID", "PINPOINT_APP", "WISDOM_ASSISTANT", "WISDOM_KNOWLEDGE_BASE", "WISDOM_QUICK_RESPONSES", "CASES_DOMAIN", "APPLICATION", "FILE_SCANNER"
+    #   resp.integration_association_summary_list[0].integration_type #=> String, one of "EVENT", "VOICE_ID", "PINPOINT_APP", "WISDOM_ASSISTANT", "WISDOM_KNOWLEDGE_BASE", "WISDOM_QUICK_RESPONSES", "Q_MESSAGE_TEMPLATES", "CASES_DOMAIN", "APPLICATION", "FILE_SCANNER", "SES_IDENTITY"
     #   resp.integration_association_summary_list[0].integration_arn #=> String
     #   resp.integration_association_summary_list[0].source_application_url #=> String
     #   resp.integration_association_summary_list[0].source_application_name #=> String
@@ -10996,7 +11416,7 @@ module Aws::Connect
     #   resp.routing_profile_queue_config_summary_list[0].queue_name #=> String
     #   resp.routing_profile_queue_config_summary_list[0].priority #=> Integer
     #   resp.routing_profile_queue_config_summary_list[0].delay #=> Integer
-    #   resp.routing_profile_queue_config_summary_list[0].channel #=> String, one of "VOICE", "CHAT", "TASK"
+    #   resp.routing_profile_queue_config_summary_list[0].channel #=> String, one of "VOICE", "CHAT", "TASK", "EMAIL"
     #   resp.last_modified_time #=> Time
     #   resp.last_modified_region #=> String
     #
@@ -12660,6 +13080,12 @@ module Aws::Connect
     #   resp.contact_flows[0].content #=> String
     #   resp.contact_flows[0].tags #=> Hash
     #   resp.contact_flows[0].tags["TagKey"] #=> String
+    #   resp.contact_flows[0].is_default #=> Boolean
+    #   resp.contact_flows[0].flow_content_sha_256 #=> String
+    #   resp.contact_flows[0].version #=> Integer
+    #   resp.contact_flows[0].version_description #=> String
+    #   resp.contact_flows[0].last_modified_time #=> Time
+    #   resp.contact_flows[0].last_modified_region #=> String
     #   resp.next_token #=> String
     #   resp.approximate_total_count #=> Integer
     #
@@ -12721,7 +13147,7 @@ module Aws::Connect
     #         l4_ids: ["HierarchyGroupId"],
     #         l5_ids: ["HierarchyGroupId"],
     #       },
-    #       channels: ["VOICE"], # accepts VOICE, CHAT, TASK
+    #       channels: ["VOICE"], # accepts VOICE, CHAT, TASK, EMAIL
     #       contact_analysis: {
     #         transcript: {
     #           criteria: [ # required
@@ -12734,7 +13160,7 @@ module Aws::Connect
     #           match_type: "MATCH_ALL", # accepts MATCH_ALL, MATCH_ANY
     #         },
     #       },
-    #       initiation_methods: ["INBOUND"], # accepts INBOUND, OUTBOUND, TRANSFER, QUEUE_TRANSFER, CALLBACK, API, DISCONNECT, MONITOR, EXTERNAL_OUTBOUND
+    #       initiation_methods: ["INBOUND"], # accepts INBOUND, OUTBOUND, TRANSFER, QUEUE_TRANSFER, CALLBACK, API, DISCONNECT, MONITOR, EXTERNAL_OUTBOUND, WEBRTC_API, AGENT_REPLY, FLOW
     #       queue_ids: ["QueueId"],
     #       searchable_contact_attributes: {
     #         criteria: [ # required
@@ -12745,6 +13171,15 @@ module Aws::Connect
     #         ],
     #         match_type: "MATCH_ALL", # accepts MATCH_ALL, MATCH_ANY
     #       },
+    #       searchable_segment_attributes: {
+    #         criteria: [ # required
+    #           {
+    #             key: "SearchableSegmentAttributeKey", # required
+    #             values: ["SearchableSegmentAttributeValue"], # required
+    #           },
+    #         ],
+    #         match_type: "MATCH_ALL", # accepts MATCH_ALL, MATCH_ANY
+    #       },
     #     },
     #     max_results: 1,
     #     next_token: "LargeNextToken",
@@ -12761,8 +13196,8 @@ module Aws::Connect
     #   resp.contacts[0].id #=> String
     #   resp.contacts[0].initial_contact_id #=> String
     #   resp.contacts[0].previous_contact_id #=> String
-    #   resp.contacts[0].initiation_method #=> String, one of "INBOUND", "OUTBOUND", "TRANSFER", "QUEUE_TRANSFER", "CALLBACK", "API", "DISCONNECT", "MONITOR", "EXTERNAL_OUTBOUND"
-    #   resp.contacts[0].channel #=> String, one of "VOICE", "CHAT", "TASK"
+    #   resp.contacts[0].initiation_method #=> String, one of "INBOUND", "OUTBOUND", "TRANSFER", "QUEUE_TRANSFER", "CALLBACK", "API", "DISCONNECT", "MONITOR", "EXTERNAL_OUTBOUND", "WEBRTC_API", "AGENT_REPLY", "FLOW"
+    #   resp.contacts[0].channel #=> String, one of "VOICE", "CHAT", "TASK", "EMAIL"
     #   resp.contacts[0].queue_info.id #=> String
     #   resp.contacts[0].queue_info.enqueue_timestamp #=> Time
     #   resp.contacts[0].agent_info.id #=> String
@@ -12770,6 +13205,8 @@ module Aws::Connect
     #   resp.contacts[0].initiation_timestamp #=> Time
     #   resp.contacts[0].disconnect_timestamp #=> Time
     #   resp.contacts[0].scheduled_timestamp #=> Time
+    #   resp.contacts[0].segment_attributes #=> Hash
+    #   resp.contacts[0].segment_attributes["SegmentAttributeName"].value_string #=> String
     #   resp.next_token #=> String
     #   resp.total_count #=> Integer
     #
@@ -12782,12 +13219,95 @@ module Aws::Connect
       req.send_request(options)
     end
 
-    # Searches the hours of operation in an Amazon Connect instance, with
-    # optional filtering.
-    #
     # @option params [required, String] :instance_id
-    #   The identifier of the Amazon Connect instance. You can [find the
-    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    # @option params [Integer] :max_results
+    #
+    # @option params [String] :next_token
+    #
+    # @option params [Types::EmailAddressSearchCriteria] :search_criteria
+    #
+    # @option params [Types::EmailAddressSearchFilter] :search_filter
+    #
+    # @return [Types::SearchEmailAddressesResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
+    #
+    #   * {Types::SearchEmailAddressesResponse#next_token #next_token} => String
+    #   * {Types::SearchEmailAddressesResponse#email_addresses #email_addresses} => Array&lt;Types::EmailAddressMetadata&gt;
+    #   * {Types::SearchEmailAddressesResponse#approximate_total_count #approximate_total_count} => Integer
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.search_email_addresses({
+    #     instance_id: "InstanceId", # required
+    #     max_results: 1,
+    #     next_token: "NextToken2500",
+    #     search_criteria: {
+    #       or_conditions: [
+    #         {
+    #           # recursive EmailAddressSearchCriteria
+    #         },
+    #       ],
+    #       and_conditions: [
+    #         {
+    #           # recursive EmailAddressSearchCriteria
+    #         },
+    #       ],
+    #       string_condition: {
+    #         field_name: "String",
+    #         value: "String",
+    #         comparison_type: "STARTS_WITH", # accepts STARTS_WITH, CONTAINS, EXACT
+    #       },
+    #     },
+    #     search_filter: {
+    #       tag_filter: {
+    #         or_conditions: [
+    #           [
+    #             {
+    #               tag_key: "String",
+    #               tag_value: "String",
+    #             },
+    #           ],
+    #         ],
+    #         and_conditions: [
+    #           {
+    #             tag_key: "String",
+    #             tag_value: "String",
+    #           },
+    #         ],
+    #         tag_condition: {
+    #           tag_key: "String",
+    #           tag_value: "String",
+    #         },
+    #       },
+    #     },
+    #   })
+    #
+    # @example Response structure
+    #
+    #   resp.next_token #=> String
+    #   resp.email_addresses #=> Array
+    #   resp.email_addresses[0].email_address_id #=> String
+    #   resp.email_addresses[0].email_address_arn #=> String
+    #   resp.email_addresses[0].email_address #=> String
+    #   resp.email_addresses[0].description #=> String
+    #   resp.email_addresses[0].display_name #=> String
+    #   resp.approximate_total_count #=> Integer
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchEmailAddresses AWS API Documentation
+    #
+    # @overload search_email_addresses(params = {})
+    # @param [Hash] params ({})
+    def search_email_addresses(params = {}, options = {})
+      req = build_request(:search_email_addresses, params)
+      req.send_request(options)
+    end
+
+    # Searches the hours of operation in an Amazon Connect instance, with
+    # optional filtering.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
     #
     #
     #
@@ -13171,6 +13691,7 @@ module Aws::Connect
     #   resp.queues[0].outbound_caller_config.outbound_caller_id_name #=> String
     #   resp.queues[0].outbound_caller_config.outbound_caller_id_number_id #=> String
     #   resp.queues[0].outbound_caller_config.outbound_flow_id #=> String
+    #   resp.queues[0].outbound_email_config.outbound_email_address_id #=> String
     #   resp.queues[0].hours_of_operation_id #=> String
     #   resp.queues[0].max_contacts #=> Integer
     #   resp.queues[0].status #=> String, one of "ENABLED", "DISABLED"
@@ -13476,7 +13997,7 @@ module Aws::Connect
     #   resp.routing_profiles[0].routing_profile_id #=> String
     #   resp.routing_profiles[0].description #=> String
     #   resp.routing_profiles[0].media_concurrencies #=> Array
-    #   resp.routing_profiles[0].media_concurrencies[0].channel #=> String, one of "VOICE", "CHAT", "TASK"
+    #   resp.routing_profiles[0].media_concurrencies[0].channel #=> String, one of "VOICE", "CHAT", "TASK", "EMAIL"
     #   resp.routing_profiles[0].media_concurrencies[0].concurrency #=> Integer
     #   resp.routing_profiles[0].media_concurrencies[0].cross_channel_behavior.behavior_type #=> String, one of "ROUTE_CURRENT_CHANNEL_ONLY", "ROUTE_ANY_CHANNEL"
     #   resp.routing_profiles[0].default_outbound_queue_id #=> String
@@ -14097,6 +14618,81 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # @option params [required, String] :instance_id
+    #
+    # @option params [required, Types::EmailAddressInfo] :from_email_address
+    #
+    # @option params [required, Types::EmailAddressInfo] :destination_email_address
+    #
+    # @option params [Types::OutboundAdditionalRecipients] :additional_recipients
+    #
+    # @option params [required, Types::OutboundEmailContent] :email_message
+    #
+    # @option params [required, String] :traffic_type
+    #
+    # @option params [Types::SourceCampaign] :source_campaign
+    #
+    # @option params [String] :client_token
+    #   **A suitable default value is auto-generated.** You should normally
+    #   not need to pass this option.**
+    #
+    # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.send_outbound_email({
+    #     instance_id: "InstanceId", # required
+    #     from_email_address: { # required
+    #       email_address: "EmailAddress", # required
+    #       display_name: "EmailAddressDisplayName",
+    #     },
+    #     destination_email_address: { # required
+    #       email_address: "EmailAddress", # required
+    #       display_name: "EmailAddressDisplayName",
+    #     },
+    #     additional_recipients: {
+    #       cc_email_addresses: [
+    #         {
+    #           email_address: "EmailAddress", # required
+    #           display_name: "EmailAddressDisplayName",
+    #         },
+    #       ],
+    #     },
+    #     email_message: { # required
+    #       message_source_type: "TEMPLATE", # required, accepts TEMPLATE, RAW
+    #       templated_message_config: {
+    #         knowledge_base_id: "MessageTemplateKnowledgeBaseId", # required
+    #         message_template_id: "MessageTemplateId", # required
+    #         template_attributes: { # required
+    #           custom_attributes: {
+    #             "AttributeName" => "AttributeValue",
+    #           },
+    #           customer_profile_attributes: "CustomerProfileAttributesSerialized",
+    #         },
+    #       },
+    #       raw_message: {
+    #         subject: "OutboundSubject", # required
+    #         body: "Body", # required
+    #         content_type: "EmailMessageContentType", # required
+    #       },
+    #     },
+    #     traffic_type: "GENERAL", # required, accepts GENERAL, CAMPAIGN
+    #     source_campaign: {
+    #       campaign_id: "CampaignId",
+    #       outbound_request_id: "OutboundRequestId",
+    #     },
+    #     client_token: "ClientToken",
+    #   })
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SendOutboundEmail AWS API Documentation
+    #
+    # @overload send_outbound_email(params = {})
+    # @param [Hash] params ({})
+    def send_outbound_email(params = {}, options = {})
+      req = build_request(:send_outbound_email, params)
+      req.send_request(options)
+    end
+
     # Provides a pre-signed Amazon S3 URL in response for uploading your
     # content.
     #
@@ -14172,7 +14768,7 @@ module Aws::Connect
     #     file_name: "FileName", # required
     #     file_size_in_bytes: 1, # required
     #     url_expiry_in_seconds: 1,
-    #     file_use_case_type: "ATTACHMENT", # required, accepts ATTACHMENT
+    #     file_use_case_type: "EMAIL_MESSAGE", # required, accepts EMAIL_MESSAGE, ATTACHMENT
     #     associated_resource_arn: "ARN", # required
     #     created_by: {
     #       connect_user_arn: "ARN",
@@ -14615,6 +15211,117 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # @option params [required, String] :instance_id
+    #
+    # @option params [required, Types::EmailAddressInfo] :from_email_address
+    #
+    # @option params [required, String] :destination_email_address
+    #
+    # @option params [String] :description
+    #
+    # @option params [Hash<String,Types::Reference>] :references
+    #
+    # @option params [String] :name
+    #
+    # @option params [required, Types::InboundEmailContent] :email_message
+    #
+    # @option params [Types::InboundAdditionalRecipients] :additional_recipients
+    #
+    # @option params [Array<Types::EmailAttachment>] :attachments
+    #
+    # @option params [String] :contact_flow_id
+    #
+    # @option params [String] :related_contact_id
+    #
+    # @option params [Hash<String,String>] :attributes
+    #
+    # @option params [Hash<String,Types::SegmentAttributeValue>] :segment_attributes
+    #
+    # @option params [String] :client_token
+    #   **A suitable default value is auto-generated.** You should normally
+    #   not need to pass this option.**
+    #
+    # @return [Types::StartEmailContactResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
+    #
+    #   * {Types::StartEmailContactResponse#contact_id #contact_id} => String
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.start_email_contact({
+    #     instance_id: "InstanceId", # required
+    #     from_email_address: { # required
+    #       email_address: "EmailAddress", # required
+    #       display_name: "EmailAddressDisplayName",
+    #     },
+    #     destination_email_address: "EmailAddress", # required
+    #     description: "Description",
+    #     references: {
+    #       "ReferenceKey" => {
+    #         value: "ReferenceValue",
+    #         type: "URL", # required, accepts URL, ATTACHMENT, CONTACT_ANALYSIS, NUMBER, STRING, DATE, EMAIL, EMAIL_MESSAGE
+    #         status: "AVAILABLE", # accepts AVAILABLE, DELETED, APPROVED, REJECTED, PROCESSING, FAILED
+    #         arn: "ReferenceArn",
+    #         status_reason: "ReferenceStatusReason",
+    #       },
+    #     },
+    #     name: "Name",
+    #     email_message: { # required
+    #       message_source_type: "RAW", # required, accepts RAW
+    #       raw_message: {
+    #         subject: "InboundSubject", # required
+    #         body: "Body", # required
+    #         content_type: "EmailMessageContentType", # required
+    #         headers: {
+    #           "REFERENCES" => "EmailHeaderValue",
+    #         },
+    #       },
+    #     },
+    #     additional_recipients: {
+    #       to_addresses: [
+    #         {
+    #           email_address: "EmailAddress", # required
+    #           display_name: "EmailAddressDisplayName",
+    #         },
+    #       ],
+    #       cc_addresses: [
+    #         {
+    #           email_address: "EmailAddress", # required
+    #           display_name: "EmailAddressDisplayName",
+    #         },
+    #       ],
+    #     },
+    #     attachments: [
+    #       {
+    #         file_name: "FileName", # required
+    #         s3_url: "PreSignedAttachmentUrl", # required
+    #       },
+    #     ],
+    #     contact_flow_id: "ContactFlowId",
+    #     related_contact_id: "ContactId",
+    #     attributes: {
+    #       "AttributeName" => "AttributeValue",
+    #     },
+    #     segment_attributes: {
+    #       "SegmentAttributeName" => {
+    #         value_string: "SegmentAttributeValueString",
+    #       },
+    #     },
+    #     client_token: "ClientToken",
+    #   })
+    #
+    # @example Response structure
+    #
+    #   resp.contact_id #=> String
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartEmailContact AWS API Documentation
+    #
+    # @overload start_email_contact(params = {})
+    # @param [Hash] params ({})
+    def start_email_contact(params = {}, options = {})
+      req = build_request(:start_email_contact, params)
+      req.send_request(options)
+    end
+
     # Initiates a new outbound SMS contact to a customer. Response of this
     # API provides the ContactId of the outbound SMS contact created.
     #
@@ -14740,11 +15447,11 @@ module Aws::Connect
     #
     #   resp = client.start_outbound_chat_contact({
     #     source_endpoint: { # required
-    #       type: "TELEPHONE_NUMBER", # accepts TELEPHONE_NUMBER, VOIP, CONTACT_FLOW, CONNECT_PHONENUMBER_ARN
+    #       type: "TELEPHONE_NUMBER", # accepts TELEPHONE_NUMBER, VOIP, CONTACT_FLOW, CONNECT_PHONENUMBER_ARN, EMAIL_ADDRESS
     #       address: "EndpointAddress",
     #     },
     #     destination_endpoint: { # required
-    #       type: "TELEPHONE_NUMBER", # accepts TELEPHONE_NUMBER, VOIP, CONTACT_FLOW, CONNECT_PHONENUMBER_ARN
+    #       type: "TELEPHONE_NUMBER", # accepts TELEPHONE_NUMBER, VOIP, CONTACT_FLOW, CONNECT_PHONENUMBER_ARN, EMAIL_ADDRESS
     #       address: "EndpointAddress",
     #     },
     #     instance_id: "InstanceId", # required
@@ -14783,6 +15490,81 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # @option params [required, String] :instance_id
+    #
+    # @option params [required, String] :contact_id
+    #
+    # @option params [Types::EmailAddressInfo] :from_email_address
+    #
+    # @option params [required, Types::EmailAddressInfo] :destination_email_address
+    #
+    # @option params [Types::OutboundAdditionalRecipients] :additional_recipients
+    #
+    # @option params [required, Types::OutboundEmailContent] :email_message
+    #
+    # @option params [String] :client_token
+    #   **A suitable default value is auto-generated.** You should normally
+    #   not need to pass this option.**
+    #
+    # @return [Types::StartOutboundEmailContactResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
+    #
+    #   * {Types::StartOutboundEmailContactResponse#contact_id #contact_id} => String
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.start_outbound_email_contact({
+    #     instance_id: "InstanceId", # required
+    #     contact_id: "ContactId", # required
+    #     from_email_address: {
+    #       email_address: "EmailAddress", # required
+    #       display_name: "EmailAddressDisplayName",
+    #     },
+    #     destination_email_address: { # required
+    #       email_address: "EmailAddress", # required
+    #       display_name: "EmailAddressDisplayName",
+    #     },
+    #     additional_recipients: {
+    #       cc_email_addresses: [
+    #         {
+    #           email_address: "EmailAddress", # required
+    #           display_name: "EmailAddressDisplayName",
+    #         },
+    #       ],
+    #     },
+    #     email_message: { # required
+    #       message_source_type: "TEMPLATE", # required, accepts TEMPLATE, RAW
+    #       templated_message_config: {
+    #         knowledge_base_id: "MessageTemplateKnowledgeBaseId", # required
+    #         message_template_id: "MessageTemplateId", # required
+    #         template_attributes: { # required
+    #           custom_attributes: {
+    #             "AttributeName" => "AttributeValue",
+    #           },
+    #           customer_profile_attributes: "CustomerProfileAttributesSerialized",
+    #         },
+    #       },
+    #       raw_message: {
+    #         subject: "OutboundSubject", # required
+    #         body: "Body", # required
+    #         content_type: "EmailMessageContentType", # required
+    #       },
+    #     },
+    #     client_token: "ClientToken",
+    #   })
+    #
+    # @example Response structure
+    #
+    #   resp.contact_id #=> String
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartOutboundEmailContact AWS API Documentation
+    #
+    # @overload start_outbound_email_contact(params = {})
+    # @param [Hash] params ({})
+    def start_outbound_email_contact(params = {}, options = {})
+      req = build_request(:start_outbound_email_contact, params)
+      req.send_request(options)
+    end
+
     # Places an outbound call to a contact, and then initiates the flow. It
     # performs the actions in the flow that's specified (in
     # `ContactFlowId`).
@@ -14916,8 +15698,11 @@ module Aws::Connect
     #     description: "Description",
     #     references: {
     #       "ReferenceKey" => {
-    #         value: "ReferenceValue", # required
-    #         type: "URL", # required, accepts URL, ATTACHMENT, NUMBER, STRING, DATE, EMAIL
+    #         value: "ReferenceValue",
+    #         type: "URL", # required, accepts URL, ATTACHMENT, CONTACT_ANALYSIS, NUMBER, STRING, DATE, EMAIL, EMAIL_MESSAGE
+    #         status: "AVAILABLE", # accepts AVAILABLE, DELETED, APPROVED, REJECTED, PROCESSING, FAILED
+    #         arn: "ReferenceArn",
+    #         status_reason: "ReferenceStatusReason",
     #       },
     #     },
     #     related_contact_id: "ContactId",
@@ -15018,7 +15803,6 @@ module Aws::Connect
     #   * There can be a maximum of 12 linked task contacts in a chain. That
     #     is, 12 task contacts can be created that share the same
     #     `PreviousContactId`.
-    #
     # * `RelatedContactId`
     #
     #   * Copies contact attributes from the related task contact to the new
@@ -15146,6 +15930,8 @@ module Aws::Connect
     #
     #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/tasks.html#linked-tasks
     #
+    # @option params [Hash<String,Types::SegmentAttributeValue>] :segment_attributes
+    #
     # @return [Types::StartTaskContactResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
     #
     #   * {Types::StartTaskContactResponse#contact_id #contact_id} => String
@@ -15162,8 +15948,11 @@ module Aws::Connect
     #     name: "Name", # required
     #     references: {
     #       "ReferenceKey" => {
-    #         value: "ReferenceValue", # required
-    #         type: "URL", # required, accepts URL, ATTACHMENT, NUMBER, STRING, DATE, EMAIL
+    #         value: "ReferenceValue",
+    #         type: "URL", # required, accepts URL, ATTACHMENT, CONTACT_ANALYSIS, NUMBER, STRING, DATE, EMAIL, EMAIL_MESSAGE
+    #         status: "AVAILABLE", # accepts AVAILABLE, DELETED, APPROVED, REJECTED, PROCESSING, FAILED
+    #         arn: "ReferenceArn",
+    #         status_reason: "ReferenceStatusReason",
     #       },
     #     },
     #     description: "Description",
@@ -15172,6 +15961,11 @@ module Aws::Connect
     #     task_template_id: "TaskTemplateId",
     #     quick_connect_id: "QuickConnectId",
     #     related_contact_id: "ContactId",
+    #     segment_attributes: {
+    #       "SegmentAttributeName" => {
+    #         value_string: "SegmentAttributeValueString",
+    #       },
+    #     },
     #   })
     #
     # @example Response structure
@@ -15287,8 +16081,11 @@ module Aws::Connect
     #     related_contact_id: "ContactId",
     #     references: {
     #       "ReferenceKey" => {
-    #         value: "ReferenceValue", # required
-    #         type: "URL", # required, accepts URL, ATTACHMENT, NUMBER, STRING, DATE, EMAIL
+    #         value: "ReferenceValue",
+    #         type: "URL", # required, accepts URL, ATTACHMENT, CONTACT_ANALYSIS, NUMBER, STRING, DATE, EMAIL, EMAIL_MESSAGE
+    #         status: "AVAILABLE", # accepts AVAILABLE, DELETED, APPROVED, REJECTED, PROCESSING, FAILED
+    #         arn: "ReferenceArn",
+    #         status_reason: "ReferenceStatusReason",
     #       },
     #     },
     #     description: "Description",
@@ -15977,6 +16774,8 @@ module Aws::Connect
     #   Well-formed data on contact, shown to agents on Contact Control Panel
     #   (CCP).
     #
+    # @option params [Hash<String,Types::SegmentAttributeValue>] :segment_attributes
+    #
     # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
     #
     # @example Request syntax with placeholder values
@@ -15988,8 +16787,16 @@ module Aws::Connect
     #     description: "Description",
     #     references: {
     #       "ReferenceKey" => {
-    #         value: "ReferenceValue", # required
-    #         type: "URL", # required, accepts URL, ATTACHMENT, NUMBER, STRING, DATE, EMAIL
+    #         value: "ReferenceValue",
+    #         type: "URL", # required, accepts URL, ATTACHMENT, CONTACT_ANALYSIS, NUMBER, STRING, DATE, EMAIL, EMAIL_MESSAGE
+    #         status: "AVAILABLE", # accepts AVAILABLE, DELETED, APPROVED, REJECTED, PROCESSING, FAILED
+    #         arn: "ReferenceArn",
+    #         status_reason: "ReferenceStatusReason",
+    #       },
+    #     },
+    #     segment_attributes: {
+    #       "SegmentAttributeName" => {
+    #         value_string: "SegmentAttributeValueString",
     #       },
     #     },
     #   })
@@ -16507,6 +17314,45 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # @option params [required, String] :instance_id
+    #
+    # @option params [required, String] :email_address_id
+    #
+    # @option params [String] :description
+    #
+    # @option params [String] :display_name
+    #
+    # @option params [String] :client_token
+    #
+    # @return [Types::UpdateEmailAddressMetadataResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
+    #
+    #   * {Types::UpdateEmailAddressMetadataResponse#email_address_id #email_address_id} => String
+    #   * {Types::UpdateEmailAddressMetadataResponse#email_address_arn #email_address_arn} => String
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.update_email_address_metadata({
+    #     instance_id: "InstanceId", # required
+    #     email_address_id: "EmailAddressId", # required
+    #     description: "Description",
+    #     display_name: "EmailAddressDisplayName",
+    #     client_token: "ClientToken",
+    #   })
+    #
+    # @example Response structure
+    #
+    #   resp.email_address_id #=> String
+    #   resp.email_address_arn #=> String
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateEmailAddressMetadata AWS API Documentation
+    #
+    # @overload update_email_address_metadata(params = {})
+    # @param [Hash] params ({})
+    def update_email_address_metadata(params = {}, options = {})
+      req = build_request(:update_email_address_metadata, params)
+      req.send_request(options)
+    end
+
     # Updates details about a specific evaluation form version in the
     # specified Amazon Connect instance. Question and section identifiers
     # cannot be duplicated within the same evaluation form.
@@ -16795,7 +17641,7 @@ module Aws::Connect
     #   resp = client.update_instance_storage_config({
     #     instance_id: "InstanceId", # required
     #     association_id: "AssociationId", # required
-    #     resource_type: "CHAT_TRANSCRIPTS", # required, accepts CHAT_TRANSCRIPTS, CALL_RECORDINGS, SCHEDULED_REPORTS, MEDIA_STREAMS, CONTACT_TRACE_RECORDS, AGENT_EVENTS, REAL_TIME_CONTACT_ANALYSIS_SEGMENTS, ATTACHMENTS, CONTACT_EVALUATIONS, SCREEN_RECORDINGS, REAL_TIME_CONTACT_ANALYSIS_CHAT_SEGMENTS, REAL_TIME_CONTACT_ANALYSIS_VOICE_SEGMENTS
+    #     resource_type: "CHAT_TRANSCRIPTS", # required, accepts CHAT_TRANSCRIPTS, CALL_RECORDINGS, SCHEDULED_REPORTS, MEDIA_STREAMS, CONTACT_TRACE_RECORDS, AGENT_EVENTS, REAL_TIME_CONTACT_ANALYSIS_SEGMENTS, ATTACHMENTS, CONTACT_EVALUATIONS, SCREEN_RECORDINGS, REAL_TIME_CONTACT_ANALYSIS_CHAT_SEGMENTS, REAL_TIME_CONTACT_ANALYSIS_VOICE_SEGMENTS, EMAIL_MESSAGES
     #     storage_config: { # required
     #       association_id: "AssociationId",
     #       storage_type: "S3", # required, accepts S3, KINESIS_VIDEO_STREAM, KINESIS_STREAM, KINESIS_FIREHOSE
@@ -17312,6 +18158,33 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # @option params [required, String] :instance_id
+    #
+    # @option params [required, String] :queue_id
+    #
+    # @option params [required, Types::OutboundEmailConfig] :outbound_email_config
+    #
+    # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.update_queue_outbound_email_config({
+    #     instance_id: "InstanceId", # required
+    #     queue_id: "QueueId", # required
+    #     outbound_email_config: { # required
+    #       outbound_email_address_id: "EmailAddressId",
+    #     },
+    #   })
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateQueueOutboundEmailConfig AWS API Documentation
+    #
+    # @overload update_queue_outbound_email_config(params = {})
+    # @param [Hash] params ({})
+    def update_queue_outbound_email_config(params = {}, options = {})
+      req = build_request(:update_queue_outbound_email_config, params)
+      req.send_request(options)
+    end
+
     # This API is in preview release for Amazon Connect and is subject to
     # change.
     #
@@ -17505,7 +18378,7 @@ module Aws::Connect
     #     routing_profile_id: "RoutingProfileId", # required
     #     media_concurrencies: [ # required
     #       {
-    #         channel: "VOICE", # required, accepts VOICE, CHAT, TASK
+    #         channel: "VOICE", # required, accepts VOICE, CHAT, TASK, EMAIL
     #         concurrency: 1, # required
     #         cross_channel_behavior: {
     #           behavior_type: "ROUTE_CURRENT_CHANNEL_ONLY", # required, accepts ROUTE_CURRENT_CHANNEL_ONLY, ROUTE_ANY_CHANNEL
@@ -17630,7 +18503,7 @@ module Aws::Connect
     #       {
     #         queue_reference: { # required
     #           queue_id: "QueueId", # required
-    #           channel: "VOICE", # required, accepts VOICE, CHAT, TASK
+    #           channel: "VOICE", # required, accepts VOICE, CHAT, TASK, EMAIL
     #         },
     #         priority: 1, # required
     #         delay: 1, # required
@@ -17699,8 +18572,11 @@ module Aws::Connect
     #           contact_flow_id: "ContactFlowId", # required
     #           references: {
     #             "ReferenceKey" => {
-    #               value: "ReferenceValue", # required
-    #               type: "URL", # required, accepts URL, ATTACHMENT, NUMBER, STRING, DATE, EMAIL
+    #               value: "ReferenceValue",
+    #               type: "URL", # required, accepts URL, ATTACHMENT, CONTACT_ANALYSIS, NUMBER, STRING, DATE, EMAIL, EMAIL_MESSAGE
+    #               status: "AVAILABLE", # accepts AVAILABLE, DELETED, APPROVED, REJECTED, PROCESSING, FAILED
+    #               arn: "ReferenceArn",
+    #               status_reason: "ReferenceStatusReason",
     #             },
     #           },
     #         },
@@ -17880,6 +18756,8 @@ module Aws::Connect
     #   The identifier of the flow that runs by default when a task is created
     #   by referencing this template.
     #
+    # @option params [String] :self_assign_flow_id
+    #
     # @option params [Types::TaskTemplateConstraints] :constraints
     #   Constraints that are applicable to the fields listed.
     #
@@ -17904,6 +18782,7 @@ module Aws::Connect
     #   * {Types::UpdateTaskTemplateResponse#name #name} => String
     #   * {Types::UpdateTaskTemplateResponse#description #description} => String
     #   * {Types::UpdateTaskTemplateResponse#contact_flow_id #contact_flow_id} => String
+    #   * {Types::UpdateTaskTemplateResponse#self_assign_flow_id #self_assign_flow_id} => String
     #   * {Types::UpdateTaskTemplateResponse#constraints #constraints} => Types::TaskTemplateConstraints
     #   * {Types::UpdateTaskTemplateResponse#defaults #defaults} => Types::TaskTemplateDefaults
     #   * {Types::UpdateTaskTemplateResponse#fields #fields} => Array&lt;Types::TaskTemplateField&gt;
@@ -17919,6 +18798,7 @@ module Aws::Connect
     #     name: "TaskTemplateName",
     #     description: "TaskTemplateDescription",
     #     contact_flow_id: "ContactFlowId",
+    #     self_assign_flow_id: "ContactFlowId",
     #     constraints: {
     #       required_fields: [
     #         {
@@ -17959,7 +18839,7 @@ module Aws::Connect
     #           name: "TaskTemplateFieldName",
     #         },
     #         description: "TaskTemplateFieldDescription",
-    #         type: "NAME", # accepts NAME, DESCRIPTION, SCHEDULED_TIME, QUICK_CONNECT, URL, NUMBER, TEXT, TEXT_AREA, DATE_TIME, BOOLEAN, SINGLE_SELECT, EMAIL
+    #         type: "NAME", # accepts NAME, DESCRIPTION, SCHEDULED_TIME, QUICK_CONNECT, URL, NUMBER, TEXT, TEXT_AREA, DATE_TIME, BOOLEAN, SINGLE_SELECT, EMAIL, SELF_ASSIGN, EXPIRY_DURATION
     #         single_select_options: ["TaskTemplateSingleSelectOption"],
     #       },
     #     ],
@@ -17973,6 +18853,7 @@ module Aws::Connect
     #   resp.name #=> String
     #   resp.description #=> String
     #   resp.contact_flow_id #=> String
+    #   resp.self_assign_flow_id #=> String
     #   resp.constraints.required_fields #=> Array
     #   resp.constraints.required_fields[0].id.name #=> String
     #   resp.constraints.read_only_fields #=> Array
@@ -17985,7 +18866,7 @@ module Aws::Connect
     #   resp.fields #=> Array
     #   resp.fields[0].id.name #=> String
     #   resp.fields[0].description #=> String
-    #   resp.fields[0].type #=> String, one of "NAME", "DESCRIPTION", "SCHEDULED_TIME", "QUICK_CONNECT", "URL", "NUMBER", "TEXT", "TEXT_AREA", "DATE_TIME", "BOOLEAN", "SINGLE_SELECT", "EMAIL"
+    #   resp.fields[0].type #=> String, one of "NAME", "DESCRIPTION", "SCHEDULED_TIME", "QUICK_CONNECT", "URL", "NUMBER", "TEXT", "TEXT_AREA", "DATE_TIME", "BOOLEAN", "SINGLE_SELECT", "EMAIL", "SELF_ASSIGN", "EXPIRY_DURATION"
     #   resp.fields[0].single_select_options #=> Array
     #   resp.fields[0].single_select_options[0] #=> String
     #   resp.status #=> String, one of "ACTIVE", "INACTIVE"
@@ -18525,7 +19406,7 @@ module Aws::Connect
         tracer: tracer
       )
       context[:gem_name] = 'aws-sdk-connect'
-      context[:gem_version] = '1.184.0'
+      context[:gem_version] = '1.186.0'
       Seahorse::Client::Request.new(handlers, context)
     end