RubyGems - aws-sdk-connect - Versions diffs - 1.184.0 → 1.186.0 - Mend

aws-sdk-connect 1.184.0 → 1.186.0

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.

Files changed (12) hide show

checksums.yaml +4 -4
data/CHANGELOG.md +10 -0
data/VERSION +1 -1
data/lib/aws-sdk-connect/client.rb +1097 -216
data/lib/aws-sdk-connect/client_api.rb +621 -1
data/lib/aws-sdk-connect/errors.rb +21 -0
data/lib/aws-sdk-connect/types.rb +1403 -166
data/lib/aws-sdk-connect.rb +1 -1
data/sig/client.rbs +432 -45
data/sig/errors.rbs +4 -0
data/sig/types.rbs +449 -39
metadata +2 -2

data/lib/aws-sdk-connect/client.rb CHANGED Viewed

@@ -697,7 +697,7 @@ module Aws::Connect
     #     instance_id: "InstanceId", # required
     #     resource_id: "ARN", # required
     #     flow_id: "ARN", # required
-    #     resource_type: "SMS_PHONE_NUMBER", # required, accepts SMS_PHONE_NUMBER
+    #     resource_type: "SMS_PHONE_NUMBER", # required, accepts SMS_PHONE_NUMBER, INBOUND_EMAIL, OUTBOUND_EMAIL
     #   })
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AssociateFlow AWS API Documentation
@@ -764,7 +764,7 @@ module Aws::Connect
     #
     #   resp = client.associate_instance_storage_config({
     #     instance_id: "InstanceId", # required
-    #     resource_type: "CHAT_TRANSCRIPTS", # required, accepts CHAT_TRANSCRIPTS, CALL_RECORDINGS, SCHEDULED_REPORTS, MEDIA_STREAMS, CONTACT_TRACE_RECORDS, AGENT_EVENTS, REAL_TIME_CONTACT_ANALYSIS_SEGMENTS, ATTACHMENTS, CONTACT_EVALUATIONS, SCREEN_RECORDINGS, REAL_TIME_CONTACT_ANALYSIS_CHAT_SEGMENTS, REAL_TIME_CONTACT_ANALYSIS_VOICE_SEGMENTS
+    #     resource_type: "CHAT_TRANSCRIPTS", # required, accepts CHAT_TRANSCRIPTS, CALL_RECORDINGS, SCHEDULED_REPORTS, MEDIA_STREAMS, CONTACT_TRACE_RECORDS, AGENT_EVENTS, REAL_TIME_CONTACT_ANALYSIS_SEGMENTS, ATTACHMENTS, CONTACT_EVALUATIONS, SCREEN_RECORDINGS, REAL_TIME_CONTACT_ANALYSIS_CHAT_SEGMENTS, REAL_TIME_CONTACT_ANALYSIS_VOICE_SEGMENTS, EMAIL_MESSAGES
     #     storage_config: { # required
     #       association_id: "AssociationId",
     #       storage_type: "S3", # required, accepts S3, KINESIS_VIDEO_STREAM, KINESIS_STREAM, KINESIS_FIREHOSE
@@ -993,7 +993,7 @@ module Aws::Connect
     #       {
     #         queue_reference: { # required
     #           queue_id: "QueueId", # required
-    #           channel: "VOICE", # required, accepts VOICE, CHAT, TASK
+    #           channel: "VOICE", # required, accepts VOICE, CHAT, TASK, EMAIL
     #         },
     #         priority: 1, # required
     #         delay: 1, # required
@@ -1277,7 +1277,7 @@ module Aws::Connect
     #   resp.files[0].file_status #=> String, one of "APPROVED", "REJECTED", "PROCESSING", "FAILED"
     #   resp.files[0].created_by.connect_user_arn #=> String
     #   resp.files[0].created_by.aws_identity_arn #=> String
-    #   resp.files[0].file_use_case_type #=> String, one of "ATTACHMENT"
+    #   resp.files[0].file_use_case_type #=> String, one of "EMAIL_MESSAGE", "ATTACHMENT"
     #   resp.files[0].associated_resource_arn #=> String
     #   resp.files[0].tags #=> Hash
     #   resp.files[0].tags["TagKey"] #=> String
@@ -1320,7 +1320,7 @@ module Aws::Connect
     #   resp = client.batch_get_flow_association({
     #     instance_id: "InstanceId", # required
     #     resource_ids: ["ARN"], # required
-    #     resource_type: "VOICE_PHONE_NUMBER", # accepts VOICE_PHONE_NUMBER
+    #     resource_type: "VOICE_PHONE_NUMBER", # accepts VOICE_PHONE_NUMBER, INBOUND_EMAIL, OUTBOUND_EMAIL
     #   })
     #
     # @example Response structure
@@ -1328,7 +1328,7 @@ module Aws::Connect
     #   resp.flow_association_summary_list #=> Array
     #   resp.flow_association_summary_list[0].resource_id #=> String
     #   resp.flow_association_summary_list[0].flow_id #=> String
-    #   resp.flow_association_summary_list[0].resource_type #=> String, one of "VOICE_PHONE_NUMBER"
+    #   resp.flow_association_summary_list[0].resource_type #=> String, one of "VOICE_PHONE_NUMBER", "INBOUND_EMAIL", "OUTBOUND_EMAIL"
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/BatchGetFlowAssociation AWS API Documentation
     #
@@ -1393,11 +1393,11 @@ module Aws::Connect
     #     contact_data_request_list: [ # required
     #       {
     #         system_endpoint: {
-    #           type: "TELEPHONE_NUMBER", # accepts TELEPHONE_NUMBER, VOIP, CONTACT_FLOW, CONNECT_PHONENUMBER_ARN
+    #           type: "TELEPHONE_NUMBER", # accepts TELEPHONE_NUMBER, VOIP, CONTACT_FLOW, CONNECT_PHONENUMBER_ARN, EMAIL_ADDRESS
     #           address: "EndpointAddress",
     #         },
     #         customer_endpoint: {
-    #           type: "TELEPHONE_NUMBER", # accepts TELEPHONE_NUMBER, VOIP, CONTACT_FLOW, CONNECT_PHONENUMBER_ARN
+    #           type: "TELEPHONE_NUMBER", # accepts TELEPHONE_NUMBER, VOIP, CONTACT_FLOW, CONNECT_PHONENUMBER_ARN, EMAIL_ADDRESS
     #           address: "EndpointAddress",
     #         },
     #         request_identifier: "RequestIdentifier",
@@ -1648,6 +1648,87 @@ module Aws::Connect
       req.send_request(options)
     end
+    # @option params [required, String] :instance_id
+    #
+    # @option params [String] :client_token
+    #   **A suitable default value is auto-generated.** You should normally
+    #   not need to pass this option.**
+    #
+    # @option params [String] :related_contact_id
+    #
+    # @option params [Hash<String,String>] :attributes
+    #
+    # @option params [Hash<String,Types::Reference>] :references
+    #
+    # @option params [required, String] :channel
+    #
+    # @option params [required, String] :initiation_method
+    #
+    # @option params [Integer] :expiry_duration_in_minutes
+    #
+    # @option params [Types::UserInfo] :user_info
+    #
+    # @option params [String] :initiate_as
+    #
+    # @option params [String] :name
+    #
+    # @option params [String] :description
+    #
+    # @option params [Hash<String,Types::SegmentAttributeValue>] :segment_attributes
+    #
+    # @return [Types::CreateContactResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
+    #
+    #   * {Types::CreateContactResponse#contact_id #contact_id} => String
+    #   * {Types::CreateContactResponse#contact_arn #contact_arn} => String
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.create_contact({
+    #     instance_id: "InstanceId", # required
+    #     client_token: "ClientToken",
+    #     related_contact_id: "ContactId",
+    #     attributes: {
+    #       "AttributeName" => "AttributeValue",
+    #     },
+    #     references: {
+    #       "ReferenceKey" => {
+    #         value: "ReferenceValue",
+    #         type: "URL", # required, accepts URL, ATTACHMENT, CONTACT_ANALYSIS, NUMBER, STRING, DATE, EMAIL, EMAIL_MESSAGE
+    #         status: "AVAILABLE", # accepts AVAILABLE, DELETED, APPROVED, REJECTED, PROCESSING, FAILED
+    #         arn: "ReferenceArn",
+    #         status_reason: "ReferenceStatusReason",
+    #       },
+    #     },
+    #     channel: "VOICE", # required, accepts VOICE, CHAT, TASK, EMAIL
+    #     initiation_method: "INBOUND", # required, accepts INBOUND, OUTBOUND, TRANSFER, QUEUE_TRANSFER, CALLBACK, API, DISCONNECT, MONITOR, EXTERNAL_OUTBOUND, WEBRTC_API, AGENT_REPLY, FLOW
+    #     expiry_duration_in_minutes: 1,
+    #     user_info: {
+    #       user_id: "AgentResourceId",
+    #     },
+    #     initiate_as: "CONNECTED_TO_USER", # accepts CONNECTED_TO_USER
+    #     name: "Name",
+    #     description: "Description",
+    #     segment_attributes: {
+    #       "SegmentAttributeName" => {
+    #         value_string: "SegmentAttributeValueString",
+    #       },
+    #     },
+    #   })
+    #
+    # @example Response structure
+    #
+    #   resp.contact_id #=> String
+    #   resp.contact_arn #=> String
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateContact AWS API Documentation
+    #
+    # @overload create_contact(params = {})
+    # @param [Hash] params ({})
+    def create_contact(params = {}, options = {})
+      req = build_request(:create_contact, params)
+      req.send_request(options)
+    end
     # Creates a flow for the specified Amazon Connect instance.
     #
     # You can also create and update flows using the [Amazon Connect Flow
@@ -1699,6 +1780,7 @@ module Aws::Connect
     #
     #   * {Types::CreateContactFlowResponse#contact_flow_id #contact_flow_id} => String
     #   * {Types::CreateContactFlowResponse#contact_flow_arn #contact_flow_arn} => String
+    #   * {Types::CreateContactFlowResponse#flow_content_sha_256 #flow_content_sha_256} => String
     #
     # @example Request syntax with placeholder values
     #
@@ -1718,6 +1800,7 @@ module Aws::Connect
     #
     #   resp.contact_flow_id #=> String
     #   resp.contact_flow_arn #=> String
+    #   resp.flow_content_sha_256 #=> String
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateContactFlow AWS API Documentation
     #
@@ -1802,6 +1885,106 @@ module Aws::Connect
       req.send_request(options)
     end
+    # Publishes a new version of the flow provided. Versions are immutable
+    # and monotonically increasing. If a version of the same flow content
+    # already exists, no new version is created and instead the existing
+    # version number is returned. If the `FlowContentSha256` provided is
+    # different from the `FlowContentSha256` of the `$LATEST` published flow
+    # content, then an error is returned. This API only supports creating
+    # versions for flows of type `Campaign`.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance.
+    #
+    # @option params [String] :description
+    #   The description of the flow version.
+    #
+    # @option params [required, String] :contact_flow_id
+    #   The identifier of the flow.
+    #
+    # @option params [String] :flow_content_sha_256
+    #   Indicates the checksum value of the flow content.
+    #
+    # @option params [Time,DateTime,Date,Integer,String] :last_modified_time
+    #   The Amazon Web Services Region where this resource was last modified.
+    #
+    # @option params [String] :last_modified_region
+    #   The Amazon Web Services Region where this resource was last modified.
+    #
+    # @return [Types::CreateContactFlowVersionResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
+    #
+    #   * {Types::CreateContactFlowVersionResponse#contact_flow_arn #contact_flow_arn} => String
+    #   * {Types::CreateContactFlowVersionResponse#version #version} => Integer
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.create_contact_flow_version({
+    #     instance_id: "InstanceId", # required
+    #     description: "ContactFlowDescription",
+    #     contact_flow_id: "ARN", # required
+    #     flow_content_sha_256: "FlowContentSha256",
+    #     last_modified_time: Time.now,
+    #     last_modified_region: "RegionName",
+    #   })
+    #
+    # @example Response structure
+    #
+    #   resp.contact_flow_arn #=> String
+    #   resp.version #=> Integer
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateContactFlowVersion AWS API Documentation
+    #
+    # @overload create_contact_flow_version(params = {})
+    # @param [Hash] params ({})
+    def create_contact_flow_version(params = {}, options = {})
+      req = build_request(:create_contact_flow_version, params)
+      req.send_request(options)
+    end
+    # @option params [String] :description
+    #
+    # @option params [required, String] :instance_id
+    #
+    # @option params [required, String] :email_address
+    #
+    # @option params [String] :display_name
+    #
+    # @option params [Hash<String,String>] :tags
+    #
+    # @option params [String] :client_token
+    #
+    # @return [Types::CreateEmailAddressResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
+    #
+    #   * {Types::CreateEmailAddressResponse#email_address_id #email_address_id} => String
+    #   * {Types::CreateEmailAddressResponse#email_address_arn #email_address_arn} => String
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.create_email_address({
+    #     description: "Description",
+    #     instance_id: "InstanceId", # required
+    #     email_address: "EmailAddress", # required
+    #     display_name: "EmailAddressDisplayName",
+    #     tags: {
+    #       "TagKey" => "TagValue",
+    #     },
+    #     client_token: "ClientToken",
+    #   })
+    #
+    # @example Response structure
+    #
+    #   resp.email_address_id #=> String
+    #   resp.email_address_arn #=> String
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateEmailAddress AWS API Documentation
+    #
+    # @overload create_email_address(params = {})
+    # @param [Hash] params ({})
+    def create_email_address(params = {}, options = {})
+      req = build_request(:create_email_address, params)
+      req.send_request(options)
+    end
     # Creates an evaluation form in the specified Amazon Connect instance.
     # The form can be used to define questions related to agent performance,
     # and create sections to organize such questions. Question and section
@@ -2137,7 +2320,7 @@ module Aws::Connect
     #
     #   resp = client.create_integration_association({
     #     instance_id: "InstanceId", # required
-    #     integration_type: "EVENT", # required, accepts EVENT, VOICE_ID, PINPOINT_APP, WISDOM_ASSISTANT, WISDOM_KNOWLEDGE_BASE, WISDOM_QUICK_RESPONSES, CASES_DOMAIN, APPLICATION, FILE_SCANNER
+    #     integration_type: "EVENT", # required, accepts EVENT, VOICE_ID, PINPOINT_APP, WISDOM_ASSISTANT, WISDOM_KNOWLEDGE_BASE, WISDOM_QUICK_RESPONSES, Q_MESSAGE_TEMPLATES, CASES_DOMAIN, APPLICATION, FILE_SCANNER, SES_IDENTITY
     #     integration_arn: "ARN", # required
     #     source_application_url: "URI",
     #     source_application_name: "SourceApplicationName",
@@ -2289,7 +2472,6 @@ module Aws::Connect
     #       * SourceContactId = "C2"
     #
     #       * RehydrationType = "FROM\_SEGMENT"
-    #
     #     * **Expected behavior**
     #
     #       * This starts a persistent chat session from the specified past
@@ -2298,7 +2480,6 @@ module Aws::Connect
     #         chat segment C3 is dropped from the persistent chat session.
     #
     #       ^
-    #
     #   * **Use Case 2**: The customer wants to continue the past chat session
     #     and see the transcript of the entire past engagement, including the
     #     post chat survey. For this they will use the following
@@ -2309,7 +2490,6 @@ module Aws::Connect
     #       * SourceContactId = "C1"
     #
     #       * RehydrationType = "ENTIRE\_PAST\_SESSION"
-    #
     #     * **Expected behavior**
     #
     #       * This starts a persistent chat session from the most recently
@@ -2515,6 +2695,8 @@ module Aws::Connect
     # @option params [Types::OutboundCallerConfig] :outbound_caller_config
     #   The outbound caller ID name, number, and outbound whisper flow.
     #
+    # @option params [Types::OutboundEmailConfig] :outbound_email_config
+    #
     # @option params [required, String] :hours_of_operation_id
     #   The identifier for the hours of operation.
     #
@@ -2546,6 +2728,9 @@ module Aws::Connect
     #       outbound_caller_id_number_id: "PhoneNumberId",
     #       outbound_flow_id: "ContactFlowId",
     #     },
+    #     outbound_email_config: {
+    #       outbound_email_address_id: "EmailAddressId",
+    #     },
     #     hours_of_operation_id: "HoursOfOperationId", # required
     #     max_contacts: 1,
     #     quick_connect_ids: ["QuickConnectId"],
@@ -2700,7 +2885,7 @@ module Aws::Connect
     #       {
     #         queue_reference: { # required
     #           queue_id: "QueueId", # required
-    #           channel: "VOICE", # required, accepts VOICE, CHAT, TASK
+    #           channel: "VOICE", # required, accepts VOICE, CHAT, TASK, EMAIL
     #         },
     #         priority: 1, # required
     #         delay: 1, # required
@@ -2708,7 +2893,7 @@ module Aws::Connect
     #     ],
     #     media_concurrencies: [ # required
     #       {
-    #         channel: "VOICE", # required, accepts VOICE, CHAT, TASK
+    #         channel: "VOICE", # required, accepts VOICE, CHAT, TASK, EMAIL
     #         concurrency: 1, # required
     #         cross_channel_behavior: {
     #           behavior_type: "ROUTE_CURRENT_CHANNEL_ONLY", # required, accepts ROUTE_CURRENT_CHANNEL_ONLY, ROUTE_ANY_CHANNEL
@@ -2803,8 +2988,11 @@ module Aws::Connect
     #           contact_flow_id: "ContactFlowId", # required
     #           references: {
     #             "ReferenceKey" => {
-    #               value: "ReferenceValue", # required
-    #               type: "URL", # required, accepts URL, ATTACHMENT, NUMBER, STRING, DATE, EMAIL
+    #               value: "ReferenceValue",
+    #               type: "URL", # required, accepts URL, ATTACHMENT, CONTACT_ANALYSIS, NUMBER, STRING, DATE, EMAIL, EMAIL_MESSAGE
+    #               status: "AVAILABLE", # accepts AVAILABLE, DELETED, APPROVED, REJECTED, PROCESSING, FAILED
+    #               arn: "ReferenceArn",
+    #               status_reason: "ReferenceStatusReason",
     #             },
     #           },
     #         },
@@ -3003,6 +3191,8 @@ module Aws::Connect
     #   The identifier of the flow that runs by default when a task is created
     #   by referencing this template.
     #
+    # @option params [String] :self_assign_flow_id
+    #
     # @option params [Types::TaskTemplateConstraints] :constraints
     #   Constraints that are applicable to the fields listed.
     #
@@ -3044,6 +3234,7 @@ module Aws::Connect
     #     name: "TaskTemplateName", # required
     #     description: "TaskTemplateDescription",
     #     contact_flow_id: "ContactFlowId",
+    #     self_assign_flow_id: "ContactFlowId",
     #     constraints: {
     #       required_fields: [
     #         {
@@ -3084,7 +3275,7 @@ module Aws::Connect
     #           name: "TaskTemplateFieldName",
     #         },
     #         description: "TaskTemplateFieldDescription",
-    #         type: "NAME", # accepts NAME, DESCRIPTION, SCHEDULED_TIME, QUICK_CONNECT, URL, NUMBER, TEXT, TEXT_AREA, DATE_TIME, BOOLEAN, SINGLE_SELECT, EMAIL
+    #         type: "NAME", # accepts NAME, DESCRIPTION, SCHEDULED_TIME, QUICK_CONNECT, URL, NUMBER, TEXT, TEXT_AREA, DATE_TIME, BOOLEAN, SINGLE_SELECT, EMAIL, SELF_ASSIGN, EXPIRY_DURATION
     #         single_select_options: ["TaskTemplateSingleSelectOption"],
     #       },
     #     ],
@@ -3842,6 +4033,28 @@ module Aws::Connect
       req.send_request(options)
     end
+    # @option params [required, String] :instance_id
+    #
+    # @option params [required, String] :email_address_id
+    #
+    # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.delete_email_address({
+    #     instance_id: "InstanceId", # required
+    #     email_address_id: "EmailAddressId", # required
+    #   })
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DeleteEmailAddress AWS API Documentation
+    #
+    # @overload delete_email_address(params = {})
+    # @param [Hash] params ({})
+    def delete_email_address(params = {}, options = {})
+      req = build_request(:delete_email_address, params)
+      req.send_request(options)
+    end
     # Deletes an evaluation form in the specified Amazon Connect instance.
     #
     # * If the version property is provided, only the specified version of
@@ -4651,10 +4864,11 @@ module Aws::Connect
     #   resp.contact.id #=> String
     #   resp.contact.initial_contact_id #=> String
     #   resp.contact.previous_contact_id #=> String
-    #   resp.contact.initiation_method #=> String, one of "INBOUND", "OUTBOUND", "TRANSFER", "QUEUE_TRANSFER", "CALLBACK", "API", "DISCONNECT", "MONITOR", "EXTERNAL_OUTBOUND"
+    #   resp.contact.contact_association_id #=> String
+    #   resp.contact.initiation_method #=> String, one of "INBOUND", "OUTBOUND", "TRANSFER", "QUEUE_TRANSFER", "CALLBACK", "API", "DISCONNECT", "MONITOR", "EXTERNAL_OUTBOUND", "WEBRTC_API", "AGENT_REPLY", "FLOW"
     #   resp.contact.name #=> String
     #   resp.contact.description #=> String
-    #   resp.contact.channel #=> String, one of "VOICE", "CHAT", "TASK"
+    #   resp.contact.channel #=> String, one of "VOICE", "CHAT", "TASK", "EMAIL"
     #   resp.contact.queue_info.id #=> String
     #   resp.contact.queue_info.enqueue_timestamp #=> Time
     #   resp.contact.agent_info.id #=> String
@@ -4680,6 +4894,12 @@ module Aws::Connect
     #   resp.contact.scheduled_timestamp #=> Time
     #   resp.contact.related_contact_id #=> String
     #   resp.contact.wisdom_info.session_arn #=> String
+    #   resp.contact.customer_endpoint.type #=> String, one of "TELEPHONE_NUMBER", "VOIP", "CONTACT_FLOW", "CONNECT_PHONENUMBER_ARN", "EMAIL_ADDRESS"
+    #   resp.contact.customer_endpoint.address #=> String
+    #   resp.contact.customer_endpoint.display_name #=> String
+    #   resp.contact.system_endpoint.type #=> String, one of "TELEPHONE_NUMBER", "VOIP", "CONTACT_FLOW", "CONNECT_PHONENUMBER_ARN", "EMAIL_ADDRESS"
+    #   resp.contact.system_endpoint.address #=> String
+    #   resp.contact.system_endpoint.display_name #=> String
     #   resp.contact.queue_time_adjustment_seconds #=> Integer
     #   resp.contact.queue_priority #=> Integer
     #   resp.contact.tags #=> Hash
@@ -4717,6 +4937,12 @@ module Aws::Connect
     #   resp.contact.quality_metrics.customer.audio.potential_quality_issues #=> Array
     #   resp.contact.quality_metrics.customer.audio.potential_quality_issues[0] #=> String
     #   resp.contact.disconnect_details.potential_disconnect_issue #=> String
+    #   resp.contact.additional_email_recipients.to_list #=> Array
+    #   resp.contact.additional_email_recipients.to_list[0].address #=> String
+    #   resp.contact.additional_email_recipients.to_list[0].display_name #=> String
+    #   resp.contact.additional_email_recipients.cc_list #=> Array
+    #   resp.contact.additional_email_recipients.cc_list[0].address #=> String
+    #   resp.contact.additional_email_recipients.cc_list[0].display_name #=> String
     #   resp.contact.segment_attributes #=> Hash
     #   resp.contact.segment_attributes["SegmentAttributeName"].value_string #=> String
     #
@@ -4879,6 +5105,12 @@ module Aws::Connect
     #   resp.contact_flow.content #=> String
     #   resp.contact_flow.tags #=> Hash
     #   resp.contact_flow.tags["TagKey"] #=> String
+    #   resp.contact_flow.is_default #=> Boolean
+    #   resp.contact_flow.flow_content_sha_256 #=> String
+    #   resp.contact_flow.version #=> Integer
+    #   resp.contact_flow.version_description #=> String
+    #   resp.contact_flow.last_modified_time #=> Time
+    #   resp.contact_flow.last_modified_region #=> String
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeContactFlow AWS API Documentation
     #
@@ -4939,6 +5171,49 @@ module Aws::Connect
       req.send_request(options)
     end
+    # @option params [required, String] :instance_id
+    #
+    # @option params [required, String] :email_address_id
+    #
+    # @return [Types::DescribeEmailAddressResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
+    #
+    #   * {Types::DescribeEmailAddressResponse#email_address_id #email_address_id} => String
+    #   * {Types::DescribeEmailAddressResponse#email_address_arn #email_address_arn} => String
+    #   * {Types::DescribeEmailAddressResponse#email_address #email_address} => String
+    #   * {Types::DescribeEmailAddressResponse#display_name #display_name} => String
+    #   * {Types::DescribeEmailAddressResponse#description #description} => String
+    #   * {Types::DescribeEmailAddressResponse#create_timestamp #create_timestamp} => String
+    #   * {Types::DescribeEmailAddressResponse#modified_timestamp #modified_timestamp} => String
+    #   * {Types::DescribeEmailAddressResponse#tags #tags} => Hash&lt;String,String&gt;
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.describe_email_address({
+    #     instance_id: "InstanceId", # required
+    #     email_address_id: "EmailAddressId", # required
+    #   })
+    #
+    # @example Response structure
+    #
+    #   resp.email_address_id #=> String
+    #   resp.email_address_arn #=> String
+    #   resp.email_address #=> String
+    #   resp.display_name #=> String
+    #   resp.description #=> String
+    #   resp.create_timestamp #=> String
+    #   resp.modified_timestamp #=> String
+    #   resp.tags #=> Hash
+    #   resp.tags["TagKey"] #=> String
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeEmailAddress AWS API Documentation
+    #
+    # @overload describe_email_address(params = {})
+    # @param [Hash] params ({})
+    def describe_email_address(params = {}, options = {})
+      req = build_request(:describe_email_address, params)
+      req.send_request(options)
+    end
     # Describes an evaluation form in the specified Amazon Connect instance.
     # If the version property is not provided, the latest version of the
     # evaluation form is described.
@@ -5214,7 +5489,7 @@ module Aws::Connect
     #   resp = client.describe_instance_storage_config({
     #     instance_id: "InstanceId", # required
     #     association_id: "AssociationId", # required
-    #     resource_type: "CHAT_TRANSCRIPTS", # required, accepts CHAT_TRANSCRIPTS, CALL_RECORDINGS, SCHEDULED_REPORTS, MEDIA_STREAMS, CONTACT_TRACE_RECORDS, AGENT_EVENTS, REAL_TIME_CONTACT_ANALYSIS_SEGMENTS, ATTACHMENTS, CONTACT_EVALUATIONS, SCREEN_RECORDINGS, REAL_TIME_CONTACT_ANALYSIS_CHAT_SEGMENTS, REAL_TIME_CONTACT_ANALYSIS_VOICE_SEGMENTS
+    #     resource_type: "CHAT_TRANSCRIPTS", # required, accepts CHAT_TRANSCRIPTS, CALL_RECORDINGS, SCHEDULED_REPORTS, MEDIA_STREAMS, CONTACT_TRACE_RECORDS, AGENT_EVENTS, REAL_TIME_CONTACT_ANALYSIS_SEGMENTS, ATTACHMENTS, CONTACT_EVALUATIONS, SCREEN_RECORDINGS, REAL_TIME_CONTACT_ANALYSIS_CHAT_SEGMENTS, REAL_TIME_CONTACT_ANALYSIS_VOICE_SEGMENTS, EMAIL_MESSAGES
     #   })
     #
     # @example Response structure
@@ -5417,6 +5692,7 @@ module Aws::Connect
     #   resp.queue.outbound_caller_config.outbound_caller_id_name #=> String
     #   resp.queue.outbound_caller_config.outbound_caller_id_number_id #=> String
     #   resp.queue.outbound_caller_config.outbound_flow_id #=> String
+    #   resp.queue.outbound_email_config.outbound_email_address_id #=> String
     #   resp.queue.hours_of_operation_id #=> String
     #   resp.queue.max_contacts #=> Integer
     #   resp.queue.status #=> String, one of "ENABLED", "DISABLED"
@@ -5516,7 +5792,7 @@ module Aws::Connect
     #   resp.routing_profile.routing_profile_id #=> String
     #   resp.routing_profile.description #=> String
     #   resp.routing_profile.media_concurrencies #=> Array
-    #   resp.routing_profile.media_concurrencies[0].channel #=> String, one of "VOICE", "CHAT", "TASK"
+    #   resp.routing_profile.media_concurrencies[0].channel #=> String, one of "VOICE", "CHAT", "TASK", "EMAIL"
     #   resp.routing_profile.media_concurrencies[0].concurrency #=> Integer
     #   resp.routing_profile.media_concurrencies[0].cross_channel_behavior.behavior_type #=> String, one of "ROUTE_CURRENT_CHANNEL_ONLY", "ROUTE_ANY_CHANNEL"
     #   resp.routing_profile.default_outbound_queue_id #=> String
@@ -5579,7 +5855,10 @@ module Aws::Connect
     #   resp.rule.actions[0].task_action.contact_flow_id #=> String
     #   resp.rule.actions[0].task_action.references #=> Hash
     #   resp.rule.actions[0].task_action.references["ReferenceKey"].value #=> String
-    #   resp.rule.actions[0].task_action.references["ReferenceKey"].type #=> String, one of "URL", "ATTACHMENT", "NUMBER", "STRING", "DATE", "EMAIL"
+    #   resp.rule.actions[0].task_action.references["ReferenceKey"].type #=> String, one of "URL", "ATTACHMENT", "CONTACT_ANALYSIS", "NUMBER", "STRING", "DATE", "EMAIL", "EMAIL_MESSAGE"
+    #   resp.rule.actions[0].task_action.references["ReferenceKey"].status #=> String, one of "AVAILABLE", "DELETED", "APPROVED", "REJECTED", "PROCESSING", "FAILED"
+    #   resp.rule.actions[0].task_action.references["ReferenceKey"].arn #=> String
+    #   resp.rule.actions[0].task_action.references["ReferenceKey"].status_reason #=> String
     #   resp.rule.actions[0].event_bridge_action.name #=> String
     #   resp.rule.actions[0].send_notification_action.delivery_method #=> String, one of "EMAIL"
     #   resp.rule.actions[0].send_notification_action.subject #=> String
@@ -6157,7 +6436,7 @@ module Aws::Connect
     #   resp = client.disassociate_flow({
     #     instance_id: "InstanceId", # required
     #     resource_id: "ARN", # required
-    #     resource_type: "SMS_PHONE_NUMBER", # required, accepts SMS_PHONE_NUMBER
+    #     resource_type: "SMS_PHONE_NUMBER", # required, accepts SMS_PHONE_NUMBER, INBOUND_EMAIL, OUTBOUND_EMAIL
     #   })
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DisassociateFlow AWS API Documentation
@@ -6197,7 +6476,7 @@ module Aws::Connect
     #   resp = client.disassociate_instance_storage_config({
     #     instance_id: "InstanceId", # required
     #     association_id: "AssociationId", # required
-    #     resource_type: "CHAT_TRANSCRIPTS", # required, accepts CHAT_TRANSCRIPTS, CALL_RECORDINGS, SCHEDULED_REPORTS, MEDIA_STREAMS, CONTACT_TRACE_RECORDS, AGENT_EVENTS, REAL_TIME_CONTACT_ANALYSIS_SEGMENTS, ATTACHMENTS, CONTACT_EVALUATIONS, SCREEN_RECORDINGS, REAL_TIME_CONTACT_ANALYSIS_CHAT_SEGMENTS, REAL_TIME_CONTACT_ANALYSIS_VOICE_SEGMENTS
+    #     resource_type: "CHAT_TRANSCRIPTS", # required, accepts CHAT_TRANSCRIPTS, CALL_RECORDINGS, SCHEDULED_REPORTS, MEDIA_STREAMS, CONTACT_TRACE_RECORDS, AGENT_EVENTS, REAL_TIME_CONTACT_ANALYSIS_SEGMENTS, ATTACHMENTS, CONTACT_EVALUATIONS, SCREEN_RECORDINGS, REAL_TIME_CONTACT_ANALYSIS_CHAT_SEGMENTS, REAL_TIME_CONTACT_ANALYSIS_VOICE_SEGMENTS, EMAIL_MESSAGES
     #   })
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DisassociateInstanceStorageConfig AWS API Documentation
@@ -6392,7 +6671,7 @@ module Aws::Connect
     #     queue_references: [ # required
     #       {
     #         queue_id: "QueueId", # required
-    #         channel: "VOICE", # required, accepts VOICE, CHAT, TASK
+    #         channel: "VOICE", # required, accepts VOICE, CHAT, TASK, EMAIL
     #       },
     #     ],
     #   })
@@ -6612,7 +6891,7 @@ module Aws::Connect
     #   resp.file_name #=> String
     #   resp.file_size_in_bytes #=> Integer
     #   resp.associated_resource_arn #=> String
-    #   resp.file_use_case_type #=> String, one of "ATTACHMENT"
+    #   resp.file_use_case_type #=> String, one of "EMAIL_MESSAGE", "ATTACHMENT"
     #   resp.created_by.connect_user_arn #=> String
     #   resp.created_by.aws_identity_arn #=> String
     #   resp.download_url_metadata.url #=> String
@@ -6881,7 +7160,7 @@ module Aws::Connect
     #     instance_id: "InstanceId", # required
     #     filters: { # required
     #       queues: ["QueueId"],
-    #       channels: ["VOICE"], # accepts VOICE, CHAT, TASK
+    #       channels: ["VOICE"], # accepts VOICE, CHAT, TASK, EMAIL
     #       routing_profiles: ["RoutingProfileId"],
     #       routing_step_expressions: ["RoutingExpression"],
     #     },
@@ -6908,7 +7187,7 @@ module Aws::Connect
     #   resp.metric_results #=> Array
     #   resp.metric_results[0].dimensions.queue.id #=> String
     #   resp.metric_results[0].dimensions.queue.arn #=> String
-    #   resp.metric_results[0].dimensions.channel #=> String, one of "VOICE", "CHAT", "TASK"
+    #   resp.metric_results[0].dimensions.channel #=> String, one of "VOICE", "CHAT", "TASK", "EMAIL"
     #   resp.metric_results[0].dimensions.routing_profile.id #=> String
     #   resp.metric_results[0].dimensions.routing_profile.arn #=> String
     #   resp.metric_results[0].dimensions.routing_step_expression #=> String
@@ -7022,8 +7301,8 @@ module Aws::Connect
     #   resp.user_data_list[0].active_slots_by_channel["Channel"] #=> Integer
     #   resp.user_data_list[0].contacts #=> Array
     #   resp.user_data_list[0].contacts[0].contact_id #=> String
-    #   resp.user_data_list[0].contacts[0].channel #=> String, one of "VOICE", "CHAT", "TASK"
-    #   resp.user_data_list[0].contacts[0].initiation_method #=> String, one of "INBOUND", "OUTBOUND", "TRANSFER", "QUEUE_TRANSFER", "CALLBACK", "API", "DISCONNECT", "MONITOR", "EXTERNAL_OUTBOUND"
+    #   resp.user_data_list[0].contacts[0].channel #=> String, one of "VOICE", "CHAT", "TASK", "EMAIL"
+    #   resp.user_data_list[0].contacts[0].initiation_method #=> String, one of "INBOUND", "OUTBOUND", "TRANSFER", "QUEUE_TRANSFER", "CALLBACK", "API", "DISCONNECT", "MONITOR", "EXTERNAL_OUTBOUND", "WEBRTC_API", "AGENT_REPLY", "FLOW"
     #   resp.user_data_list[0].contacts[0].agent_contact_state #=> String, one of "INCOMING", "PENDING", "CONNECTING", "CONNECTED", "CONNECTED_ONHOLD", "MISSED", "ERROR", "ENDED", "REJECTED"
     #   resp.user_data_list[0].contacts[0].state_start_timestamp #=> Time
     #   resp.user_data_list[0].contacts[0].connected_to_agent_timestamp #=> Time
@@ -7129,14 +7408,14 @@ module Aws::Connect
     #   resp = client.get_flow_association({
     #     instance_id: "InstanceId", # required
     #     resource_id: "ARN", # required
-    #     resource_type: "SMS_PHONE_NUMBER", # required, accepts SMS_PHONE_NUMBER
+    #     resource_type: "SMS_PHONE_NUMBER", # required, accepts SMS_PHONE_NUMBER, INBOUND_EMAIL, OUTBOUND_EMAIL
     #   })
     #
     # @example Response structure
     #
     #   resp.resource_id #=> String
     #   resp.flow_id #=> String
-    #   resp.resource_type #=> String, one of "SMS_PHONE_NUMBER"
+    #   resp.resource_type #=> String, one of "SMS_PHONE_NUMBER", "INBOUND_EMAIL", "OUTBOUND_EMAIL"
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/GetFlowAssociation AWS API Documentation
     #
@@ -7416,7 +7695,7 @@ module Aws::Connect
     #     end_time: Time.now, # required
     #     filters: { # required
     #       queues: ["QueueId"],
-    #       channels: ["VOICE"], # accepts VOICE, CHAT, TASK
+    #       channels: ["VOICE"], # accepts VOICE, CHAT, TASK, EMAIL
     #       routing_profiles: ["RoutingProfileId"],
     #       routing_step_expressions: ["RoutingExpression"],
     #     },
@@ -7442,7 +7721,7 @@ module Aws::Connect
     #   resp.metric_results #=> Array
     #   resp.metric_results[0].dimensions.queue.id #=> String
     #   resp.metric_results[0].dimensions.queue.arn #=> String
-    #   resp.metric_results[0].dimensions.channel #=> String, one of "VOICE", "CHAT", "TASK"
+    #   resp.metric_results[0].dimensions.channel #=> String, one of "VOICE", "CHAT", "TASK", "EMAIL"
     #   resp.metric_results[0].dimensions.routing_profile.id #=> String
     #   resp.metric_results[0].dimensions.routing_profile.arn #=> String
     #   resp.metric_results[0].dimensions.routing_step_expression #=> String
@@ -7532,7 +7811,6 @@ module Aws::Connect
     #
     #     * `TOTAL`: The difference between `StartTime` and `EndTime` must be
     #       less than 35 days.
-    #
     #   * `TimeZone`: The timezone applied to requested metrics.
     #
     # @option params [required, Array<Types::FilterV2>] :filters
@@ -7571,12 +7849,13 @@ module Aws::Connect
     #     `AGENT_HIERARCHY_LEVEL_ONE` \| `AGENT_HIERARCHY_LEVEL_TWO` \|
     #     `AGENT_HIERARCHY_LEVEL_THREE` \| `AGENT_HIERARCHY_LEVEL_FOUR` \|
     #     `AGENT_HIERARCHY_LEVEL_FIVE` \| `ANSWERING_MACHINE_DETECTION_STATUS`
-    #     \| `CAMPAIGN` \| `CASE_TEMPLATE_ARN` \| `CASE_STATUS` \| `CHANNEL`
-    #     \| `contact/segmentAttributes/connect:Subtype` \|
-    #     `DISCONNECT_REASON` \| `FEATURE` \| `FLOW_TYPE` \|
-    #     `FLOWS_NEXT_RESOURCE_ID` \| `FLOWS_NEXT_RESOURCE_QUEUE_ID` \|
-    #     `FLOWS_OUTCOME_TYPE` \| `FLOWS_RESOURCE_ID` \| `INITIATION_METHOD`
-    #     \| `RESOURCE_PUBLISHED_TIMESTAMP` \| `ROUTING_PROFILE` \|
+    #     \| `CAMPAIGN` \| `CAMPAIGN_DELIVERY_EVENT_TYPE`
+    #     \|`CASE_TEMPLATE_ARN` \| `CASE_STATUS` \| `CHANNEL` \|
+    #     `contact/segmentAttributes/connect:Subtype` \| `DISCONNECT_REASON`
+    #     \| `FEATURE` \| `FLOW_TYPE` \| `FLOWS_NEXT_RESOURCE_ID` \|
+    #     `FLOWS_NEXT_RESOURCE_QUEUE_ID` \| `FLOWS_OUTCOME_TYPE` \|
+    #     `FLOWS_RESOURCE_ID` \| `INITIATION_METHOD` \|
+    #     `RESOURCE_PUBLISHED_TIMESTAMP` \| `ROUTING_PROFILE` \|
     #     `ROUTING_STEP_EXPRESSION` \| `QUEUE` \| `Q_CONNECT_ENABLED` \|
     #
     #   * **Filter values**: A maximum of 100 filter values are supported in a
@@ -7607,7 +7886,6 @@ module Aws::Connect
     #
     #     * FALSE includes all contacts that did not have Amazon Q in Connect
     #       enabled as part of the flow
-    #
     #     This filter is available only for contact record-driven metrics.
     #
     #     [Campaign][2] ARNs are valid `filterValues` for the `CAMPAIGN`
@@ -7630,11 +7908,12 @@ module Aws::Connect
     #   `AGENT_HIERARCHY_LEVEL_TWO` \| `AGENT_HIERARCHY_LEVEL_THREE` \|
     #   `AGENT_HIERARCHY_LEVEL_FOUR` \| `AGENT_HIERARCHY_LEVEL_FIVE` \|
     #   `ANSWERING_MACHINE_DETECTION_STATUS` \| `CAMPAIGN` \|
-    #   `CASE_TEMPLATE_ARN` \| `CASE_STATUS` \| `CHANNEL` \|
-    #   `contact/segmentAttributes/connect:Subtype` \| `DISCONNECT_REASON` \|
-    #   `FLOWS_RESOURCE_ID` \| `FLOWS_MODULE_RESOURCE_ID` \| `FLOW_TYPE` \|
-    #   `FLOWS_OUTCOME_TYPE` \| `INITIATION_METHOD` \| `Q_CONNECT_ENABLED` \|
-    #   `QUEUE` \| `RESOURCE_PUBLISHED_TIMESTAMP` \| `ROUTING_PROFILE` \|
+    #   `CAMPAIGN_DELIVERY_EVENT_TYPE` \| `CASE_TEMPLATE_ARN` \| `CASE_STATUS`
+    #   \| `CHANNEL` \| `contact/segmentAttributes/connect:Subtype` \|
+    #   `DISCONNECT_REASON` \| `FLOWS_RESOURCE_ID` \|
+    #   `FLOWS_MODULE_RESOURCE_ID` \| `FLOW_TYPE` \| `FLOWS_OUTCOME_TYPE` \|
+    #   `INITIATION_METHOD` \| `Q_CONNECT_ENABLED` \| `QUEUE` \|
+    #   `RESOURCE_PUBLISHED_TIMESTAMP` \| `ROUTING_PROFILE` \|
     #   `ROUTING_STEP_EXPRESSION`
     #
     # @option params [required, Array<Types::MetricV2>] :metrics
@@ -7844,12 +8123,12 @@ module Aws::Connect
     #
     #   AVG\_DIALS\_PER\_MINUTE
     #
-    #   : This metric is available only for contacts analyzed by outbound
-    #     campaigns analytics.
+    #   : This metric is available only for outbound campaigns that use the
+    #     agent assisted voice and automated voice delivery modes.
     #
     #     Unit: Count
     #
-    #     Valid groupings and filters: Campaign, Agent, Queue, Routing Profile
+    #     Valid groupings and filters: Agent, Campaign, Queue, Routing Profile
     #
     #     UI name: [Average dials per minute][21]
     #
@@ -8057,8 +8336,8 @@ module Aws::Connect
     #
     #   AVG\_WAIT\_TIME\_AFTER\_CUSTOMER\_CONNECTION
     #
-    #   : This metric is available only for contacts analyzed by outbound
-    #     campaigns analytics.
+    #   : This metric is available only for outbound campaigns that use the
+    #     agent assisted voice and automated voice delivery modes.
     #
     #     Unit: Seconds
     #
@@ -8068,12 +8347,12 @@ module Aws::Connect
     #
     #   CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X
     #
-    #   : This metric is available only for contacts analyzed by outbound
-    #     campaigns analytics.
+    #   : This metric is available only for outbound campaigns using the agent
+    #     assisted voice and automated voice delivery modes.
     #
     #     Unit: Count
     #
-    #     Valid groupings and filters: Campaign, Agent
+    #     Valid groupings and filters: Agent, Campaign
     #
     #     Threshold: For `ThresholdValue`, enter any whole number from 1 to
     #     604800 (inclusive), in seconds. For `Comparison`, you must enter
@@ -8083,12 +8362,12 @@ module Aws::Connect
     #
     #   CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X\_RATE
     #
-    #   : This metric is available only for contacts analyzed by outbound
-    #     campaigns analytics.
+    #   : This metric is available only for outbound campaigns using the agent
+    #     assisted voice and automated voice delivery modes.
     #
     #     Unit: Percent
     #
-    #     Valid groupings and filters: Campaign, Agent
+    #     Valid groupings and filters: Agent, Campaign
     #
     #     Threshold: For `ThresholdValue`, enter any whole number from 1 to
     #     604800 (inclusive), in seconds. For `Comparison`, you must enter
@@ -8096,6 +8375,30 @@ module Aws::Connect
     #
     #     UI name: [Campaign contacts abandoned after X rate][40]
     #
+    #   CAMPAIGN\_INTERACTIONS
+    #
+    #   : This metric is available only for outbound campaigns using the email
+    #     delivery mode.
+    #
+    #     Unit: Count
+    #
+    #     Valid metric filter key: CAMPAIGN\_INTERACTION\_EVENT\_TYPE
+    #
+    #     Valid groupings and filters: Campaign
+    #
+    #     UI name: [Campaign interactions][41]
+    #
+    #   CAMPAIGN\_SEND\_ATTEMPTS
+    #
+    #   : This metric is available only for outbound campaigns.
+    #
+    #     Unit: Count
+    #
+    #     Valid groupings and filters: Campaign, Channel,
+    #     contact/segmentAttributes/connect:Subtype
+    #
+    #     UI name: [Campaign send attempts][42]
+    #
     #   CASES\_CREATED
     #
     #   : Unit: Count
@@ -8104,7 +8407,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases created][41]
+    #     UI name: [Cases created][43]
     #
     #   CONTACTS\_CREATED
     #
@@ -8115,7 +8418,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Contacts created][42]
+    #     UI name: [Contacts created][44]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -8131,7 +8434,7 @@ module Aws::Connect
     #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
     #     RoutingStepExpression, Q in Connect
     #
-    #     UI name: [API contacts handled][43]
+    #     UI name: [API contacts handled][45]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -8146,7 +8449,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Contacts handled (connected to agent timestamp)][44]
+    #     UI name: [Contacts handled (connected to agent timestamp)][46]
     #
     #   CONTACTS\_HOLD\_ABANDONS
     #
@@ -8156,7 +8459,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Contacts hold disconnect][44]
+    #     UI name: [Contacts hold disconnect][46]
     #
     #   CONTACTS\_ON\_HOLD\_AGENT\_DISCONNECT
     #
@@ -8165,7 +8468,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts hold agent disconnect][45]
+    #     UI name: [Contacts hold agent disconnect][47]
     #
     #   CONTACTS\_ON\_HOLD\_CUSTOMER\_DISCONNECT
     #
@@ -8174,7 +8477,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts hold customer disconnect][46]
+    #     UI name: [Contacts hold customer disconnect][48]
     #
     #   CONTACTS\_PUT\_ON\_HOLD
     #
@@ -8183,7 +8486,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts put on hold][46]
+    #     UI name: [Contacts put on hold][48]
     #
     #   CONTACTS\_TRANSFERRED\_OUT\_EXTERNAL
     #
@@ -8192,7 +8495,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts transferred out external][47]
+    #     UI name: [Contacts transferred out external][49]
     #
     #   CONTACTS\_TRANSFERRED\_OUT\_INTERNAL
     #
@@ -8201,7 +8504,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts transferred out internal][48]
+    #     UI name: [Contacts transferred out internal][50]
     #
     #   CONTACTS\_QUEUED
     #
@@ -8211,7 +8514,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Contacts queued][49]
+    #     UI name: [Contacts queued][51]
     #
     #   CONTACTS\_QUEUED\_BY\_ENQUEUE
     #
@@ -8220,7 +8523,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy,
     #     contact/segmentAttributes/connect:Subtype
     #
-    #     UI name: [Contacts queued (enqueue timestamp)][50]
+    #     UI name: [Contacts queued (enqueue timestamp)][52]
     #
     #   CONTACTS\_REMOVED\_FROM\_QUEUE\_IN\_X
     #
@@ -8233,7 +8536,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts removed from queue in X seconds][51]
+    #     UI name: [Contacts removed from queue in X seconds][53]
     #
     #   CONTACTS\_RESOLVED\_IN\_X
     #
@@ -8246,7 +8549,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts resolved in X][52]
+    #     UI name: [Contacts resolved in X][54]
     #
     #   CONTACTS\_TRANSFERRED\_OUT
     #
@@ -8256,7 +8559,7 @@ module Aws::Connect
     #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Contacts transferred out][53]
+    #     UI name: [Contacts transferred out][55]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -8270,7 +8573,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Contacts transferred out by agent][54]
+    #     UI name: [Contacts transferred out by agent][56]
     #
     #   CONTACTS\_TRANSFERRED\_OUT\_FROM\_QUEUE
     #
@@ -8280,7 +8583,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Contacts transferred out queue][54]
+    #     UI name: [Contacts transferred out queue][56]
     #
     #   CURRENT\_CASES
     #
@@ -8290,43 +8593,57 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Current cases][55]
+    #     UI name: [Current cases][57]
     #
     #   DELIVERY\_ATTEMPTS
     #
-    #   : This metric is available only for contacts analyzed by outbound
-    #     campaigns analytics.
+    #   : This metric is available only for outbound campaigns.
     #
     #     Unit: Count
     #
     #     Valid metric filter key: `ANSWERING_MACHINE_DETECTION_STATUS`,
-    #     `DISCONNECT_REASON`
+    #     `CAMPAIGN_DELIVERY_EVENT_TYPE`, `DISCONNECT_REASON`
+    #
+    #     Valid groupings and filters: Agent, Answering Machine Detection
+    #     Status, Campaign, Campaign Delivery EventType, Channel,
+    #     contact/segmentAttributes/connect:Subtype, Disconnect Reason, Queue,
+    #     Routing Profile
     #
-    #     Valid groupings and filters: Campaign, Agent, Queue, Routing
-    #     Profile, Answering Machine Detection Status, Disconnect Reason
+    #     UI name: [Delivery attempts][58]
     #
-    #     UI name: [Delivery attempts][56]
+    #     <note markdown="1"> Campaign Delivery EventType filter and grouping are only available
+    #     for SMS and Email campaign delivery modes. Agent, Queue, Routing
+    #     Profile, Answering Machine Detection Status and Disconnect Reason
+    #     are only available for agent assisted voice and automated voice
+    #     delivery modes.
+    #
+    #      </note>
     #
     #   DELIVERY\_ATTEMPT\_DISPOSITION\_RATE
     #
-    #   : This metric is available only for contacts analyzed by outbound
-    #     campaigns analytics, and with the answering machine detection
-    #     enabled.
+    #   : This metric is available only for outbound campaigns. Dispositions
+    #     for the agent assisted voice and automated voice delivery modes are
+    #     only available with answering machine detection enabled.
     #
     #     Unit: Percent
     #
     #     Valid metric filter key: `ANSWERING_MACHINE_DETECTION_STATUS`,
-    #     `DISCONNECT_REASON`
+    #     `CAMPAIGN_DELIVERY_EVENT_TYPE`, `DISCONNECT_REASON`
     #
-    #     Valid groupings and filters: Campaign, Agent, Answering Machine
-    #     Detection Status, Disconnect Reason
+    #     Valid groupings and filters: Agent, Answering Machine Detection
+    #     Status, Campaign, Channel,
+    #     contact/segmentAttributes/connect:Subtype, Disconnect Reason, Queue,
+    #     Routing Profile
     #
-    #     <note markdown="1"> Answering Machine Detection Status and Disconnect Reason are valid
-    #     filters but not valid groupings.
+    #     UI name: [Delivery attempt disposition rate][59]
     #
-    #      </note>
+    #     <note markdown="1"> Campaign Delivery Event Type filter and grouping are only available
+    #     for SMS and Email campaign delivery modes. Agent, Queue, Routing
+    #     Profile, Answering Machine Detection Status and Disconnect Reason
+    #     are only available for agent assisted voice and automated voice
+    #     delivery modes.
     #
-    #     UI name: [Delivery attempt disposition rate][57]
+    #      </note>
     #
     #   FLOWS\_OUTCOME
     #
@@ -8338,7 +8655,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows outcome][58]
+    #     UI name: [Flows outcome][60]
     #
     #   FLOWS\_STARTED
     #
@@ -8349,19 +8666,19 @@ module Aws::Connect
     #     resource ID, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows started][59]
+    #     UI name: [Flows started][61]
     #
     #   HUMAN\_ANSWERED\_CALLS
     #
-    #   : This metric is available only for contacts analyzed by outbound
-    #     campaigns analytics, and with the answering machine detection
-    #     enabled.
+    #   : This metric is available only for outbound campaigns. Dispositions
+    #     for the agent assisted voice and automated voice delivery modes are
+    #     only available with answering machine detection enabled.
     #
     #     Unit: Count
     #
-    #     Valid groupings and filters: Campaign, Agent
+    #     Valid groupings and filters: Agent, Campaign
     #
-    #     UI name: [Human answered][60]
+    #     UI name: [Human answered][62]
     #
     #   MAX\_FLOW\_TIME
     #
@@ -8373,7 +8690,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Maximum flow time][61]
+    #     UI name: [Maximum flow time][63]
     #
     #   MAX\_QUEUED\_TIME
     #
@@ -8383,7 +8700,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Maximum queued time][62]
+    #     UI name: [Maximum queued time][64]
     #
     #   MIN\_FLOW\_TIME
     #
@@ -8395,7 +8712,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Minimum flow time][63]
+    #     UI name: [Minimum flow time][65]
     #
     #   PERCENT\_CASES\_FIRST\_CONTACT\_RESOLVED
     #
@@ -8405,7 +8722,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases resolved on first contact][64]
+    #     UI name: [Cases resolved on first contact][66]
     #
     #   PERCENT\_CONTACTS\_STEP\_EXPIRED
     #
@@ -8437,7 +8754,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows outcome percentage][65].
+    #     UI name: [Flows outcome percentage][67].
     #
     #     <note markdown="1"> The `FLOWS_OUTCOME_TYPE` is not a valid grouping.
     #
@@ -8454,7 +8771,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Non-talk time percent][66]
+    #     UI name: [Non-talk time percent][68]
     #
     #   PERCENT\_TALK\_TIME
     #
@@ -8467,7 +8784,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Talk time percent][67]
+    #     UI name: [Talk time percent][69]
     #
     #   PERCENT\_TALK\_TIME\_AGENT
     #
@@ -8480,7 +8797,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Agent talk time percent][68]
+    #     UI name: [Agent talk time percent][70]
     #
     #   PERCENT\_TALK\_TIME\_CUSTOMER
     #
@@ -8493,7 +8810,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Customer talk time percent][69]
+    #     UI name: [Customer talk time percent][71]
     #
     #   REOPENED\_CASE\_ACTIONS
     #
@@ -8503,7 +8820,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases reopened][70]
+    #     UI name: [Cases reopened][72]
     #
     #   RESOLVED\_CASE\_ACTIONS
     #
@@ -8513,7 +8830,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases resolved][71]
+    #     UI name: [Cases resolved][73]
     #
     #   SERVICE\_LEVEL
     #
@@ -8528,7 +8845,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Service level X][72]
+    #     UI name: [Service level X][74]
     #
     #   STEP\_CONTACTS\_QUEUED
     #
@@ -8546,7 +8863,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [After contact work time][73]
+    #     UI name: [After contact work time][75]
     #
     #   SUM\_CONNECTING\_TIME\_AGENT
     #
@@ -8559,7 +8876,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy
     #
-    #     UI name: [Agent API connecting time][74]
+    #     UI name: [Agent API connecting time][76]
     #
     #     <note markdown="1"> The `Negate` key in metric-level filters is not applicable for this
     #     metric.
@@ -8581,7 +8898,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     RoutingStepExpression, Q in Connect
     #
-    #     UI name: [Contact abandoned][75]
+    #     UI name: [Contact abandoned][77]
     #
     #   SUM\_CONTACTS\_ABANDONED\_IN\_X
     #
@@ -8594,7 +8911,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts abandoned in X seconds][76]
+    #     UI name: [Contacts abandoned in X seconds][78]
     #
     #   SUM\_CONTACTS\_ANSWERED\_IN\_X
     #
@@ -8607,7 +8924,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts answered in X seconds][77]
+    #     UI name: [Contacts answered in X seconds][79]
     #
     #   SUM\_CONTACT\_FLOW\_TIME
     #
@@ -8616,7 +8933,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contact flow time][78]
+    #     UI name: [Contact flow time][80]
     #
     #   SUM\_CONTACT\_TIME\_AGENT
     #
@@ -8624,7 +8941,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
     #
-    #     UI name: [Agent on contact time][79]
+    #     UI name: [Agent on contact time][81]
     #
     #   SUM\_CONTACTS\_DISCONNECTED
     #
@@ -8636,7 +8953,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Contact disconnected][80]
+    #     UI name: [Contact disconnected][82]
     #
     #   SUM\_ERROR\_STATUS\_TIME\_AGENT
     #
@@ -8644,7 +8961,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
     #
-    #     UI name: [Error status time][81]
+    #     UI name: [Error status time][83]
     #
     #   SUM\_HANDLE\_TIME
     #
@@ -8653,7 +8970,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contact handle time][82]
+    #     UI name: [Contact handle time][84]
     #
     #   SUM\_HOLD\_TIME
     #
@@ -8662,7 +8979,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Customer hold time][83]
+    #     UI name: [Customer hold time][85]
     #
     #   SUM\_IDLE\_TIME\_AGENT
     #
@@ -8670,7 +8987,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
     #
-    #     UI name: [Agent idle time][84]
+    #     UI name: [Agent idle time][86]
     #
     #   SUM\_INTERACTION\_AND\_HOLD\_TIME
     #
@@ -8679,7 +8996,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Agent interaction and hold time][85]
+    #     UI name: [Agent interaction and hold time][87]
     #
     #   SUM\_INTERACTION\_TIME
     #
@@ -8688,7 +9005,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy
     #
-    #     UI name: [Agent interaction time][86]
+    #     UI name: [Agent interaction time][88]
     #
     #   SUM\_NON\_PRODUCTIVE\_TIME\_AGENT
     #
@@ -8696,7 +9013,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
     #
-    #     UI name: [Non-Productive Time][87]
+    #     UI name: [Non-Productive Time][89]
     #
     #   SUM\_ONLINE\_TIME\_AGENT
     #
@@ -8704,7 +9021,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
     #
-    #     UI name: [Online time][88]
+    #     UI name: [Online time][90]
     #
     #   SUM\_RETRY\_CALLBACK\_ATTEMPTS
     #
@@ -8713,7 +9030,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Callback attempts][89]
+    #     UI name: [Callback attempts][91]
     #
     #
     #
@@ -8757,55 +9074,57 @@ module Aws::Connect
     #   [38]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-wait-time-historical
     #   [39]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-historical
     #   [40]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-rate-historical
-    #   [41]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-created-historical
-    #   [42]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-created-historical
-    #   [43]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#api-contacts-handled-historical
-    #   [44]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical
-    #   [45]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-agent-disconnect-historical
-    #   [46]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical
-    #   [47]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-external-historical
-    #   [48]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-internal-historical
-    #   [49]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-historical
-    #   [50]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical
-    #   [51]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-removed-historical
-    #   [52]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical
-    #   [53]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical
-    #   [54]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical
-    #   [55]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical
-    #   [56]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempts-historical
-    #   [57]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempt-disposition-rate-historical
-    #   [58]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical
-    #   [59]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-started-historical
-    #   [60]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#human-answered-historical
-    #   [61]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-flow-time-historical
-    #   [62]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical
-    #   [63]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#minimum-flow-time-historical
-    #   [64]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical
-    #   [65]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-percentage-historical
-    #   [66]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical
-    #   [67]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical
-    #   [68]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical
-    #   [69]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical
-    #   [70]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical
-    #   [71]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historical
-    #   [72]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical
-    #   [73]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical
-    #   [74]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time
-    #   [75]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical
-    #   [76]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical
-    #   [77]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical
-    #   [78]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-flow-time-historical
-    #   [79]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical
-    #   [80]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-disconnected-historical
-    #   [81]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#error-status-time-historical
-    #   [82]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-handle-time-historical
-    #   [83]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#customer-hold-time-historical
-    #   [84]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-idle-time-historica
-    #   [85]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-hold-time-historical
-    #   [86]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-time-historical
-    #   [87]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#npt-historical
-    #   [88]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#online-time-historical
-    #   [89]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#callback-attempts-historical
+    #   [41]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-interactions-historical
+    #   [42]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-send-attempts-historical
+    #   [43]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-created-historical
+    #   [44]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-created-historical
+    #   [45]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#api-contacts-handled-historical
+    #   [46]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical
+    #   [47]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-agent-disconnect-historical
+    #   [48]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical
+    #   [49]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-external-historical
+    #   [50]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-internal-historical
+    #   [51]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-historical
+    #   [52]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical
+    #   [53]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-removed-historical
+    #   [54]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical
+    #   [55]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical
+    #   [56]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical
+    #   [57]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical
+    #   [58]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempts-historical
+    #   [59]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempt-disposition-rate-historical
+    #   [60]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical
+    #   [61]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-started-historical
+    #   [62]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#human-answered-historical
+    #   [63]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-flow-time-historical
+    #   [64]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical
+    #   [65]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#minimum-flow-time-historical
+    #   [66]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical
+    #   [67]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-percentage-historical
+    #   [68]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical
+    #   [69]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical
+    #   [70]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical
+    #   [71]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical
+    #   [72]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical
+    #   [73]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historical
+    #   [74]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical
+    #   [75]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical
+    #   [76]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time
+    #   [77]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical
+    #   [78]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical
+    #   [79]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical
+    #   [80]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-flow-time-historical
+    #   [81]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical
+    #   [82]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-disconnected-historical
+    #   [83]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#error-status-time-historical
+    #   [84]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-handle-time-historical
+    #   [85]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#customer-hold-time-historical
+    #   [86]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-idle-time-historica
+    #   [87]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-hold-time-historical
+    #   [88]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-time-historical
+    #   [89]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#npt-historical
+    #   [90]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#online-time-historical
+    #   [91]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#callback-attempts-historical
     #
     # @option params [String] :next_token
     #   The token for the next set of results. Use the value returned in the
@@ -8958,6 +9277,7 @@ module Aws::Connect
     #   * {Types::GetTaskTemplateResponse#name #name} => String
     #   * {Types::GetTaskTemplateResponse#description #description} => String
     #   * {Types::GetTaskTemplateResponse#contact_flow_id #contact_flow_id} => String
+    #   * {Types::GetTaskTemplateResponse#self_assign_flow_id #self_assign_flow_id} => String
     #   * {Types::GetTaskTemplateResponse#constraints #constraints} => Types::TaskTemplateConstraints
     #   * {Types::GetTaskTemplateResponse#defaults #defaults} => Types::TaskTemplateDefaults
     #   * {Types::GetTaskTemplateResponse#fields #fields} => Array&lt;Types::TaskTemplateField&gt;
@@ -8982,6 +9302,7 @@ module Aws::Connect
     #   resp.name #=> String
     #   resp.description #=> String
     #   resp.contact_flow_id #=> String
+    #   resp.self_assign_flow_id #=> String
     #   resp.constraints.required_fields #=> Array
     #   resp.constraints.required_fields[0].id.name #=> String
     #   resp.constraints.read_only_fields #=> Array
@@ -8994,7 +9315,7 @@ module Aws::Connect
     #   resp.fields #=> Array
     #   resp.fields[0].id.name #=> String
     #   resp.fields[0].description #=> String
-    #   resp.fields[0].type #=> String, one of "NAME", "DESCRIPTION", "SCHEDULED_TIME", "QUICK_CONNECT", "URL", "NUMBER", "TEXT", "TEXT_AREA", "DATE_TIME", "BOOLEAN", "SINGLE_SELECT", "EMAIL"
+    #   resp.fields[0].type #=> String, one of "NAME", "DESCRIPTION", "SCHEDULED_TIME", "QUICK_CONNECT", "URL", "NUMBER", "TEXT", "TEXT_AREA", "DATE_TIME", "BOOLEAN", "SINGLE_SELECT", "EMAIL", "SELF_ASSIGN", "EXPIRY_DURATION"
     #   resp.fields[0].single_select_options #=> Array
     #   resp.fields[0].single_select_options[0] #=> String
     #   resp.status #=> String, one of "ACTIVE", "INACTIVE"
@@ -9320,6 +9641,51 @@ module Aws::Connect
       req.send_request(options)
     end
+    # @option params [required, String] :instance_id
+    #
+    # @option params [required, String] :contact_id
+    #
+    # @option params [Integer] :max_results
+    #
+    # @option params [String] :next_token
+    #
+    # @return [Types::ListAssociatedContactsResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
+    #
+    #   * {Types::ListAssociatedContactsResponse#contact_summary_list #contact_summary_list} => Array&lt;Types::AssociatedContactSummary&gt;
+    #   * {Types::ListAssociatedContactsResponse#next_token #next_token} => String
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.list_associated_contacts({
+    #     instance_id: "InstanceId", # required
+    #     contact_id: "ContactId", # required
+    #     max_results: 1,
+    #     next_token: "NextToken",
+    #   })
+    #
+    # @example Response structure
+    #
+    #   resp.contact_summary_list #=> Array
+    #   resp.contact_summary_list[0].contact_id #=> String
+    #   resp.contact_summary_list[0].contact_arn #=> String
+    #   resp.contact_summary_list[0].initiation_timestamp #=> Time
+    #   resp.contact_summary_list[0].disconnect_timestamp #=> Time
+    #   resp.contact_summary_list[0].initial_contact_id #=> String
+    #   resp.contact_summary_list[0].previous_contact_id #=> String
+    #   resp.contact_summary_list[0].related_contact_id #=> String
+    #   resp.contact_summary_list[0].initiation_method #=> String, one of "INBOUND", "OUTBOUND", "TRANSFER", "QUEUE_TRANSFER", "CALLBACK", "API", "DISCONNECT", "MONITOR", "EXTERNAL_OUTBOUND", "WEBRTC_API", "AGENT_REPLY", "FLOW"
+    #   resp.contact_summary_list[0].channel #=> String, one of "VOICE", "CHAT", "TASK", "EMAIL"
+    #   resp.next_token #=> String
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListAssociatedContacts AWS API Documentation
+    #
+    # @overload list_associated_contacts(params = {})
+    # @param [Hash] params ({})
+    def list_associated_contacts(params = {}, options = {})
+      req = build_request(:list_associated_contacts, params)
+      req.send_request(options)
+    end
     # This API is in preview release for Amazon Connect and is subject to
     # change. To request access to this API, contact Amazon Web Services
     # Support.
@@ -9554,6 +9920,57 @@ module Aws::Connect
       req.send_request(options)
     end
+    # Returns all the available versions for the specified Amazon Connect
+    # instance and flow identifier.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance.
+    #
+    # @option params [required, String] :contact_flow_id
+    #   The identifier of the flow.
+    #
+    # @option params [String] :next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
+    #
+    # @option params [Integer] :max_results
+    #   The maximum number of results to return per page. The default
+    #   MaxResult size is 100.
+    #
+    # @return [Types::ListContactFlowVersionsResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
+    #
+    #   * {Types::ListContactFlowVersionsResponse#contact_flow_version_summary_list #contact_flow_version_summary_list} => Array&lt;Types::ContactFlowVersionSummary&gt;
+    #   * {Types::ListContactFlowVersionsResponse#next_token #next_token} => String
+    #
+    # The returned {Seahorse::Client::Response response} is a pageable response and is Enumerable. For details on usage see {Aws::PageableResponse PageableResponse}.
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.list_contact_flow_versions({
+    #     instance_id: "InstanceId", # required
+    #     contact_flow_id: "ARN", # required
+    #     next_token: "NextToken",
+    #     max_results: 1,
+    #   })
+    #
+    # @example Response structure
+    #
+    #   resp.contact_flow_version_summary_list #=> Array
+    #   resp.contact_flow_version_summary_list[0].arn #=> String
+    #   resp.contact_flow_version_summary_list[0].version_description #=> String
+    #   resp.contact_flow_version_summary_list[0].version #=> Integer
+    #   resp.next_token #=> String
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListContactFlowVersions AWS API Documentation
+    #
+    # @overload list_contact_flow_versions(params = {})
+    # @param [Hash] params ({})
+    def list_contact_flow_versions(params = {}, options = {})
+      req = build_request(:list_contact_flow_versions, params)
+      req.send_request(options)
+    end
     # Provides information about the flows for the specified Amazon Connect
     # instance.
     #
@@ -9665,7 +10082,7 @@ module Aws::Connect
     #   resp = client.list_contact_references({
     #     instance_id: "InstanceId", # required
     #     contact_id: "ContactId", # required
-    #     reference_types: ["URL"], # required, accepts URL, ATTACHMENT, NUMBER, STRING, DATE, EMAIL
+    #     reference_types: ["URL"], # required, accepts URL, ATTACHMENT, CONTACT_ANALYSIS, NUMBER, STRING, DATE, EMAIL, EMAIL_MESSAGE
     #     next_token: "NextToken",
     #   })
     #
@@ -9676,7 +10093,10 @@ module Aws::Connect
     #   resp.reference_summary_list[0].url.value #=> String
     #   resp.reference_summary_list[0].attachment.name #=> String
     #   resp.reference_summary_list[0].attachment.value #=> String
-    #   resp.reference_summary_list[0].attachment.status #=> String, one of "APPROVED", "REJECTED"
+    #   resp.reference_summary_list[0].attachment.status #=> String, one of "AVAILABLE", "DELETED", "APPROVED", "REJECTED", "PROCESSING", "FAILED"
+    #   resp.reference_summary_list[0].attachment.arn #=> String
+    #   resp.reference_summary_list[0].email_message.name #=> String
+    #   resp.reference_summary_list[0].email_message.arn #=> String
     #   resp.reference_summary_list[0].string.name #=> String
     #   resp.reference_summary_list[0].string.value #=> String
     #   resp.reference_summary_list[0].number.name #=> String
@@ -9909,7 +10329,7 @@ module Aws::Connect
     #
     #   resp = client.list_flow_associations({
     #     instance_id: "InstanceId", # required
-    #     resource_type: "VOICE_PHONE_NUMBER", # accepts VOICE_PHONE_NUMBER
+    #     resource_type: "VOICE_PHONE_NUMBER", # accepts VOICE_PHONE_NUMBER, INBOUND_EMAIL, OUTBOUND_EMAIL
     #     next_token: "NextToken",
     #     max_results: 1,
     #   })
@@ -9919,7 +10339,7 @@ module Aws::Connect
     #   resp.flow_association_summary_list #=> Array
     #   resp.flow_association_summary_list[0].resource_id #=> String
     #   resp.flow_association_summary_list[0].flow_id #=> String
-    #   resp.flow_association_summary_list[0].resource_type #=> String, one of "VOICE_PHONE_NUMBER"
+    #   resp.flow_association_summary_list[0].resource_type #=> String, one of "VOICE_PHONE_NUMBER", "INBOUND_EMAIL", "OUTBOUND_EMAIL"
     #   resp.next_token #=> String
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListFlowAssociations AWS API Documentation
@@ -10081,7 +10501,7 @@ module Aws::Connect
     #
     #   resp = client.list_instance_storage_configs({
     #     instance_id: "InstanceId", # required
-    #     resource_type: "CHAT_TRANSCRIPTS", # required, accepts CHAT_TRANSCRIPTS, CALL_RECORDINGS, SCHEDULED_REPORTS, MEDIA_STREAMS, CONTACT_TRACE_RECORDS, AGENT_EVENTS, REAL_TIME_CONTACT_ANALYSIS_SEGMENTS, ATTACHMENTS, CONTACT_EVALUATIONS, SCREEN_RECORDINGS, REAL_TIME_CONTACT_ANALYSIS_CHAT_SEGMENTS, REAL_TIME_CONTACT_ANALYSIS_VOICE_SEGMENTS
+    #     resource_type: "CHAT_TRANSCRIPTS", # required, accepts CHAT_TRANSCRIPTS, CALL_RECORDINGS, SCHEDULED_REPORTS, MEDIA_STREAMS, CONTACT_TRACE_RECORDS, AGENT_EVENTS, REAL_TIME_CONTACT_ANALYSIS_SEGMENTS, ATTACHMENTS, CONTACT_EVALUATIONS, SCREEN_RECORDINGS, REAL_TIME_CONTACT_ANALYSIS_CHAT_SEGMENTS, REAL_TIME_CONTACT_ANALYSIS_VOICE_SEGMENTS, EMAIL_MESSAGES
     #     next_token: "NextToken",
     #     max_results: 1,
     #   })
@@ -10202,7 +10622,7 @@ module Aws::Connect
     #
     #   resp = client.list_integration_associations({
     #     instance_id: "InstanceId", # required
-    #     integration_type: "EVENT", # accepts EVENT, VOICE_ID, PINPOINT_APP, WISDOM_ASSISTANT, WISDOM_KNOWLEDGE_BASE, WISDOM_QUICK_RESPONSES, CASES_DOMAIN, APPLICATION, FILE_SCANNER
+    #     integration_type: "EVENT", # accepts EVENT, VOICE_ID, PINPOINT_APP, WISDOM_ASSISTANT, WISDOM_KNOWLEDGE_BASE, WISDOM_QUICK_RESPONSES, Q_MESSAGE_TEMPLATES, CASES_DOMAIN, APPLICATION, FILE_SCANNER, SES_IDENTITY
     #     next_token: "NextToken",
     #     max_results: 1,
     #     integration_arn: "ARN",
@@ -10214,7 +10634,7 @@ module Aws::Connect
     #   resp.integration_association_summary_list[0].integration_association_id #=> String
     #   resp.integration_association_summary_list[0].integration_association_arn #=> String
     #   resp.integration_association_summary_list[0].instance_id #=> String
-    #   resp.integration_association_summary_list[0].integration_type #=> String, one of "EVENT", "VOICE_ID", "PINPOINT_APP", "WISDOM_ASSISTANT", "WISDOM_KNOWLEDGE_BASE", "WISDOM_QUICK_RESPONSES", "CASES_DOMAIN", "APPLICATION", "FILE_SCANNER"
+    #   resp.integration_association_summary_list[0].integration_type #=> String, one of "EVENT", "VOICE_ID", "PINPOINT_APP", "WISDOM_ASSISTANT", "WISDOM_KNOWLEDGE_BASE", "WISDOM_QUICK_RESPONSES", "Q_MESSAGE_TEMPLATES", "CASES_DOMAIN", "APPLICATION", "FILE_SCANNER", "SES_IDENTITY"
     #   resp.integration_association_summary_list[0].integration_arn #=> String
     #   resp.integration_association_summary_list[0].source_application_url #=> String
     #   resp.integration_association_summary_list[0].source_application_name #=> String
@@ -10996,7 +11416,7 @@ module Aws::Connect
     #   resp.routing_profile_queue_config_summary_list[0].queue_name #=> String
     #   resp.routing_profile_queue_config_summary_list[0].priority #=> Integer
     #   resp.routing_profile_queue_config_summary_list[0].delay #=> Integer
-    #   resp.routing_profile_queue_config_summary_list[0].channel #=> String, one of "VOICE", "CHAT", "TASK"
+    #   resp.routing_profile_queue_config_summary_list[0].channel #=> String, one of "VOICE", "CHAT", "TASK", "EMAIL"
     #   resp.last_modified_time #=> Time
     #   resp.last_modified_region #=> String
     #
@@ -12660,6 +13080,12 @@ module Aws::Connect
     #   resp.contact_flows[0].content #=> String
     #   resp.contact_flows[0].tags #=> Hash
     #   resp.contact_flows[0].tags["TagKey"] #=> String
+    #   resp.contact_flows[0].is_default #=> Boolean
+    #   resp.contact_flows[0].flow_content_sha_256 #=> String
+    #   resp.contact_flows[0].version #=> Integer
+    #   resp.contact_flows[0].version_description #=> String
+    #   resp.contact_flows[0].last_modified_time #=> Time
+    #   resp.contact_flows[0].last_modified_region #=> String
     #   resp.next_token #=> String
     #   resp.approximate_total_count #=> Integer
     #
@@ -12721,7 +13147,7 @@ module Aws::Connect
     #         l4_ids: ["HierarchyGroupId"],
     #         l5_ids: ["HierarchyGroupId"],
     #       },
-    #       channels: ["VOICE"], # accepts VOICE, CHAT, TASK
+    #       channels: ["VOICE"], # accepts VOICE, CHAT, TASK, EMAIL
     #       contact_analysis: {
     #         transcript: {
     #           criteria: [ # required
@@ -12734,7 +13160,7 @@ module Aws::Connect
     #           match_type: "MATCH_ALL", # accepts MATCH_ALL, MATCH_ANY
     #         },
     #       },
-    #       initiation_methods: ["INBOUND"], # accepts INBOUND, OUTBOUND, TRANSFER, QUEUE_TRANSFER, CALLBACK, API, DISCONNECT, MONITOR, EXTERNAL_OUTBOUND
+    #       initiation_methods: ["INBOUND"], # accepts INBOUND, OUTBOUND, TRANSFER, QUEUE_TRANSFER, CALLBACK, API, DISCONNECT, MONITOR, EXTERNAL_OUTBOUND, WEBRTC_API, AGENT_REPLY, FLOW
     #       queue_ids: ["QueueId"],
     #       searchable_contact_attributes: {
     #         criteria: [ # required
@@ -12745,6 +13171,15 @@ module Aws::Connect
     #         ],
     #         match_type: "MATCH_ALL", # accepts MATCH_ALL, MATCH_ANY
     #       },
+    #       searchable_segment_attributes: {
+    #         criteria: [ # required
+    #           {
+    #             key: "SearchableSegmentAttributeKey", # required
+    #             values: ["SearchableSegmentAttributeValue"], # required
+    #           },
+    #         ],
+    #         match_type: "MATCH_ALL", # accepts MATCH_ALL, MATCH_ANY
+    #       },
     #     },
     #     max_results: 1,
     #     next_token: "LargeNextToken",
@@ -12761,8 +13196,8 @@ module Aws::Connect
     #   resp.contacts[0].id #=> String
     #   resp.contacts[0].initial_contact_id #=> String
     #   resp.contacts[0].previous_contact_id #=> String
-    #   resp.contacts[0].initiation_method #=> String, one of "INBOUND", "OUTBOUND", "TRANSFER", "QUEUE_TRANSFER", "CALLBACK", "API", "DISCONNECT", "MONITOR", "EXTERNAL_OUTBOUND"
-    #   resp.contacts[0].channel #=> String, one of "VOICE", "CHAT", "TASK"
+    #   resp.contacts[0].initiation_method #=> String, one of "INBOUND", "OUTBOUND", "TRANSFER", "QUEUE_TRANSFER", "CALLBACK", "API", "DISCONNECT", "MONITOR", "EXTERNAL_OUTBOUND", "WEBRTC_API", "AGENT_REPLY", "FLOW"
+    #   resp.contacts[0].channel #=> String, one of "VOICE", "CHAT", "TASK", "EMAIL"
     #   resp.contacts[0].queue_info.id #=> String
     #   resp.contacts[0].queue_info.enqueue_timestamp #=> Time
     #   resp.contacts[0].agent_info.id #=> String
@@ -12770,6 +13205,8 @@ module Aws::Connect
     #   resp.contacts[0].initiation_timestamp #=> Time
     #   resp.contacts[0].disconnect_timestamp #=> Time
     #   resp.contacts[0].scheduled_timestamp #=> Time
+    #   resp.contacts[0].segment_attributes #=> Hash
+    #   resp.contacts[0].segment_attributes["SegmentAttributeName"].value_string #=> String
     #   resp.next_token #=> String
     #   resp.total_count #=> Integer
     #
@@ -12782,12 +13219,95 @@ module Aws::Connect
       req.send_request(options)
     end
-    # Searches the hours of operation in an Amazon Connect instance, with
-    # optional filtering.
-    #
     # @option params [required, String] :instance_id
-    #   The identifier of the Amazon Connect instance. You can [find the
-    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    # @option params [Integer] :max_results
+    #
+    # @option params [String] :next_token
+    #
+    # @option params [Types::EmailAddressSearchCriteria] :search_criteria
+    #
+    # @option params [Types::EmailAddressSearchFilter] :search_filter
+    #
+    # @return [Types::SearchEmailAddressesResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
+    #
+    #   * {Types::SearchEmailAddressesResponse#next_token #next_token} => String
+    #   * {Types::SearchEmailAddressesResponse#email_addresses #email_addresses} => Array&lt;Types::EmailAddressMetadata&gt;
+    #   * {Types::SearchEmailAddressesResponse#approximate_total_count #approximate_total_count} => Integer
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.search_email_addresses({
+    #     instance_id: "InstanceId", # required
+    #     max_results: 1,
+    #     next_token: "NextToken2500",
+    #     search_criteria: {
+    #       or_conditions: [
+    #         {
+    #           # recursive EmailAddressSearchCriteria
+    #         },
+    #       ],
+    #       and_conditions: [
+    #         {
+    #           # recursive EmailAddressSearchCriteria
+    #         },
+    #       ],
+    #       string_condition: {
+    #         field_name: "String",
+    #         value: "String",
+    #         comparison_type: "STARTS_WITH", # accepts STARTS_WITH, CONTAINS, EXACT
+    #       },
+    #     },
+    #     search_filter: {
+    #       tag_filter: {
+    #         or_conditions: [
+    #           [
+    #             {
+    #               tag_key: "String",
+    #               tag_value: "String",
+    #             },
+    #           ],
+    #         ],
+    #         and_conditions: [
+    #           {
+    #             tag_key: "String",
+    #             tag_value: "String",
+    #           },
+    #         ],
+    #         tag_condition: {
+    #           tag_key: "String",
+    #           tag_value: "String",
+    #         },
+    #       },
+    #     },
+    #   })
+    #
+    # @example Response structure
+    #
+    #   resp.next_token #=> String
+    #   resp.email_addresses #=> Array
+    #   resp.email_addresses[0].email_address_id #=> String
+    #   resp.email_addresses[0].email_address_arn #=> String
+    #   resp.email_addresses[0].email_address #=> String
+    #   resp.email_addresses[0].description #=> String
+    #   resp.email_addresses[0].display_name #=> String
+    #   resp.approximate_total_count #=> Integer
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchEmailAddresses AWS API Documentation
+    #
+    # @overload search_email_addresses(params = {})
+    # @param [Hash] params ({})
+    def search_email_addresses(params = {}, options = {})
+      req = build_request(:search_email_addresses, params)
+      req.send_request(options)
+    end
+    # Searches the hours of operation in an Amazon Connect instance, with
+    # optional filtering.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
     #
     #
     #
@@ -13171,6 +13691,7 @@ module Aws::Connect
     #   resp.queues[0].outbound_caller_config.outbound_caller_id_name #=> String
     #   resp.queues[0].outbound_caller_config.outbound_caller_id_number_id #=> String
     #   resp.queues[0].outbound_caller_config.outbound_flow_id #=> String
+    #   resp.queues[0].outbound_email_config.outbound_email_address_id #=> String
     #   resp.queues[0].hours_of_operation_id #=> String
     #   resp.queues[0].max_contacts #=> Integer
     #   resp.queues[0].status #=> String, one of "ENABLED", "DISABLED"
@@ -13476,7 +13997,7 @@ module Aws::Connect
     #   resp.routing_profiles[0].routing_profile_id #=> String
     #   resp.routing_profiles[0].description #=> String
     #   resp.routing_profiles[0].media_concurrencies #=> Array
-    #   resp.routing_profiles[0].media_concurrencies[0].channel #=> String, one of "VOICE", "CHAT", "TASK"
+    #   resp.routing_profiles[0].media_concurrencies[0].channel #=> String, one of "VOICE", "CHAT", "TASK", "EMAIL"
     #   resp.routing_profiles[0].media_concurrencies[0].concurrency #=> Integer
     #   resp.routing_profiles[0].media_concurrencies[0].cross_channel_behavior.behavior_type #=> String, one of "ROUTE_CURRENT_CHANNEL_ONLY", "ROUTE_ANY_CHANNEL"
     #   resp.routing_profiles[0].default_outbound_queue_id #=> String
@@ -14097,6 +14618,81 @@ module Aws::Connect
       req.send_request(options)
     end
+    # @option params [required, String] :instance_id
+    #
+    # @option params [required, Types::EmailAddressInfo] :from_email_address
+    #
+    # @option params [required, Types::EmailAddressInfo] :destination_email_address
+    #
+    # @option params [Types::OutboundAdditionalRecipients] :additional_recipients
+    #
+    # @option params [required, Types::OutboundEmailContent] :email_message
+    #
+    # @option params [required, String] :traffic_type
+    #
+    # @option params [Types::SourceCampaign] :source_campaign
+    #
+    # @option params [String] :client_token
+    #   **A suitable default value is auto-generated.** You should normally
+    #   not need to pass this option.**
+    #
+    # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.send_outbound_email({
+    #     instance_id: "InstanceId", # required
+    #     from_email_address: { # required
+    #       email_address: "EmailAddress", # required
+    #       display_name: "EmailAddressDisplayName",
+    #     },
+    #     destination_email_address: { # required
+    #       email_address: "EmailAddress", # required
+    #       display_name: "EmailAddressDisplayName",
+    #     },
+    #     additional_recipients: {
+    #       cc_email_addresses: [
+    #         {
+    #           email_address: "EmailAddress", # required
+    #           display_name: "EmailAddressDisplayName",
+    #         },
+    #       ],
+    #     },
+    #     email_message: { # required
+    #       message_source_type: "TEMPLATE", # required, accepts TEMPLATE, RAW
+    #       templated_message_config: {
+    #         knowledge_base_id: "MessageTemplateKnowledgeBaseId", # required
+    #         message_template_id: "MessageTemplateId", # required
+    #         template_attributes: { # required
+    #           custom_attributes: {
+    #             "AttributeName" => "AttributeValue",
+    #           },
+    #           customer_profile_attributes: "CustomerProfileAttributesSerialized",
+    #         },
+    #       },
+    #       raw_message: {
+    #         subject: "OutboundSubject", # required
+    #         body: "Body", # required
+    #         content_type: "EmailMessageContentType", # required
+    #       },
+    #     },
+    #     traffic_type: "GENERAL", # required, accepts GENERAL, CAMPAIGN
+    #     source_campaign: {
+    #       campaign_id: "CampaignId",
+    #       outbound_request_id: "OutboundRequestId",
+    #     },
+    #     client_token: "ClientToken",
+    #   })
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SendOutboundEmail AWS API Documentation
+    #
+    # @overload send_outbound_email(params = {})
+    # @param [Hash] params ({})
+    def send_outbound_email(params = {}, options = {})
+      req = build_request(:send_outbound_email, params)
+      req.send_request(options)
+    end
     # Provides a pre-signed Amazon S3 URL in response for uploading your
     # content.
     #
@@ -14172,7 +14768,7 @@ module Aws::Connect
     #     file_name: "FileName", # required
     #     file_size_in_bytes: 1, # required
     #     url_expiry_in_seconds: 1,
-    #     file_use_case_type: "ATTACHMENT", # required, accepts ATTACHMENT
+    #     file_use_case_type: "EMAIL_MESSAGE", # required, accepts EMAIL_MESSAGE, ATTACHMENT
     #     associated_resource_arn: "ARN", # required
     #     created_by: {
     #       connect_user_arn: "ARN",
@@ -14615,6 +15211,117 @@ module Aws::Connect
       req.send_request(options)
     end
+    # @option params [required, String] :instance_id
+    #
+    # @option params [required, Types::EmailAddressInfo] :from_email_address
+    #
+    # @option params [required, String] :destination_email_address
+    #
+    # @option params [String] :description
+    #
+    # @option params [Hash<String,Types::Reference>] :references
+    #
+    # @option params [String] :name
+    #
+    # @option params [required, Types::InboundEmailContent] :email_message
+    #
+    # @option params [Types::InboundAdditionalRecipients] :additional_recipients
+    #
+    # @option params [Array<Types::EmailAttachment>] :attachments
+    #
+    # @option params [String] :contact_flow_id
+    #
+    # @option params [String] :related_contact_id
+    #
+    # @option params [Hash<String,String>] :attributes
+    #
+    # @option params [Hash<String,Types::SegmentAttributeValue>] :segment_attributes
+    #
+    # @option params [String] :client_token
+    #   **A suitable default value is auto-generated.** You should normally
+    #   not need to pass this option.**
+    #
+    # @return [Types::StartEmailContactResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
+    #
+    #   * {Types::StartEmailContactResponse#contact_id #contact_id} => String
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.start_email_contact({
+    #     instance_id: "InstanceId", # required
+    #     from_email_address: { # required
+    #       email_address: "EmailAddress", # required
+    #       display_name: "EmailAddressDisplayName",
+    #     },
+    #     destination_email_address: "EmailAddress", # required
+    #     description: "Description",
+    #     references: {
+    #       "ReferenceKey" => {
+    #         value: "ReferenceValue",
+    #         type: "URL", # required, accepts URL, ATTACHMENT, CONTACT_ANALYSIS, NUMBER, STRING, DATE, EMAIL, EMAIL_MESSAGE
+    #         status: "AVAILABLE", # accepts AVAILABLE, DELETED, APPROVED, REJECTED, PROCESSING, FAILED
+    #         arn: "ReferenceArn",
+    #         status_reason: "ReferenceStatusReason",
+    #       },
+    #     },
+    #     name: "Name",
+    #     email_message: { # required
+    #       message_source_type: "RAW", # required, accepts RAW
+    #       raw_message: {
+    #         subject: "InboundSubject", # required
+    #         body: "Body", # required
+    #         content_type: "EmailMessageContentType", # required
+    #         headers: {
+    #           "REFERENCES" => "EmailHeaderValue",
+    #         },
+    #       },
+    #     },
+    #     additional_recipients: {
+    #       to_addresses: [
+    #         {
+    #           email_address: "EmailAddress", # required
+    #           display_name: "EmailAddressDisplayName",
+    #         },
+    #       ],
+    #       cc_addresses: [
+    #         {
+    #           email_address: "EmailAddress", # required
+    #           display_name: "EmailAddressDisplayName",
+    #         },
+    #       ],
+    #     },
+    #     attachments: [
+    #       {
+    #         file_name: "FileName", # required
+    #         s3_url: "PreSignedAttachmentUrl", # required
+    #       },
+    #     ],
+    #     contact_flow_id: "ContactFlowId",
+    #     related_contact_id: "ContactId",
+    #     attributes: {
+    #       "AttributeName" => "AttributeValue",
+    #     },
+    #     segment_attributes: {
+    #       "SegmentAttributeName" => {
+    #         value_string: "SegmentAttributeValueString",
+    #       },
+    #     },
+    #     client_token: "ClientToken",
+    #   })
+    #
+    # @example Response structure
+    #
+    #   resp.contact_id #=> String
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartEmailContact AWS API Documentation
+    #
+    # @overload start_email_contact(params = {})
+    # @param [Hash] params ({})
+    def start_email_contact(params = {}, options = {})
+      req = build_request(:start_email_contact, params)
+      req.send_request(options)
+    end
     # Initiates a new outbound SMS contact to a customer. Response of this
     # API provides the ContactId of the outbound SMS contact created.
     #
@@ -14740,11 +15447,11 @@ module Aws::Connect
     #
     #   resp = client.start_outbound_chat_contact({
     #     source_endpoint: { # required
-    #       type: "TELEPHONE_NUMBER", # accepts TELEPHONE_NUMBER, VOIP, CONTACT_FLOW, CONNECT_PHONENUMBER_ARN
+    #       type: "TELEPHONE_NUMBER", # accepts TELEPHONE_NUMBER, VOIP, CONTACT_FLOW, CONNECT_PHONENUMBER_ARN, EMAIL_ADDRESS
     #       address: "EndpointAddress",
     #     },
     #     destination_endpoint: { # required
-    #       type: "TELEPHONE_NUMBER", # accepts TELEPHONE_NUMBER, VOIP, CONTACT_FLOW, CONNECT_PHONENUMBER_ARN
+    #       type: "TELEPHONE_NUMBER", # accepts TELEPHONE_NUMBER, VOIP, CONTACT_FLOW, CONNECT_PHONENUMBER_ARN, EMAIL_ADDRESS
     #       address: "EndpointAddress",
     #     },
     #     instance_id: "InstanceId", # required
@@ -14783,6 +15490,81 @@ module Aws::Connect
       req.send_request(options)
     end
+    # @option params [required, String] :instance_id
+    #
+    # @option params [required, String] :contact_id
+    #
+    # @option params [Types::EmailAddressInfo] :from_email_address
+    #
+    # @option params [required, Types::EmailAddressInfo] :destination_email_address
+    #
+    # @option params [Types::OutboundAdditionalRecipients] :additional_recipients
+    #
+    # @option params [required, Types::OutboundEmailContent] :email_message
+    #
+    # @option params [String] :client_token
+    #   **A suitable default value is auto-generated.** You should normally
+    #   not need to pass this option.**
+    #
+    # @return [Types::StartOutboundEmailContactResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
+    #
+    #   * {Types::StartOutboundEmailContactResponse#contact_id #contact_id} => String
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.start_outbound_email_contact({
+    #     instance_id: "InstanceId", # required
+    #     contact_id: "ContactId", # required
+    #     from_email_address: {
+    #       email_address: "EmailAddress", # required
+    #       display_name: "EmailAddressDisplayName",
+    #     },
+    #     destination_email_address: { # required
+    #       email_address: "EmailAddress", # required
+    #       display_name: "EmailAddressDisplayName",
+    #     },
+    #     additional_recipients: {
+    #       cc_email_addresses: [
+    #         {
+    #           email_address: "EmailAddress", # required
+    #           display_name: "EmailAddressDisplayName",
+    #         },
+    #       ],
+    #     },
+    #     email_message: { # required
+    #       message_source_type: "TEMPLATE", # required, accepts TEMPLATE, RAW
+    #       templated_message_config: {
+    #         knowledge_base_id: "MessageTemplateKnowledgeBaseId", # required
+    #         message_template_id: "MessageTemplateId", # required
+    #         template_attributes: { # required
+    #           custom_attributes: {
+    #             "AttributeName" => "AttributeValue",
+    #           },
+    #           customer_profile_attributes: "CustomerProfileAttributesSerialized",
+    #         },
+    #       },
+    #       raw_message: {
+    #         subject: "OutboundSubject", # required
+    #         body: "Body", # required
+    #         content_type: "EmailMessageContentType", # required
+    #       },
+    #     },
+    #     client_token: "ClientToken",
+    #   })
+    #
+    # @example Response structure
+    #
+    #   resp.contact_id #=> String
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartOutboundEmailContact AWS API Documentation
+    #
+    # @overload start_outbound_email_contact(params = {})
+    # @param [Hash] params ({})
+    def start_outbound_email_contact(params = {}, options = {})
+      req = build_request(:start_outbound_email_contact, params)
+      req.send_request(options)
+    end
     # Places an outbound call to a contact, and then initiates the flow. It
     # performs the actions in the flow that's specified (in
     # `ContactFlowId`).
@@ -14916,8 +15698,11 @@ module Aws::Connect
     #     description: "Description",
     #     references: {
     #       "ReferenceKey" => {
-    #         value: "ReferenceValue", # required
-    #         type: "URL", # required, accepts URL, ATTACHMENT, NUMBER, STRING, DATE, EMAIL
+    #         value: "ReferenceValue",
+    #         type: "URL", # required, accepts URL, ATTACHMENT, CONTACT_ANALYSIS, NUMBER, STRING, DATE, EMAIL, EMAIL_MESSAGE
+    #         status: "AVAILABLE", # accepts AVAILABLE, DELETED, APPROVED, REJECTED, PROCESSING, FAILED
+    #         arn: "ReferenceArn",
+    #         status_reason: "ReferenceStatusReason",
     #       },
     #     },
     #     related_contact_id: "ContactId",
@@ -15018,7 +15803,6 @@ module Aws::Connect
     #   * There can be a maximum of 12 linked task contacts in a chain. That
     #     is, 12 task contacts can be created that share the same
     #     `PreviousContactId`.
-    #
     # * `RelatedContactId`
     #
     #   * Copies contact attributes from the related task contact to the new
@@ -15146,6 +15930,8 @@ module Aws::Connect
     #
     #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/tasks.html#linked-tasks
     #
+    # @option params [Hash<String,Types::SegmentAttributeValue>] :segment_attributes
+    #
     # @return [Types::StartTaskContactResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
     #
     #   * {Types::StartTaskContactResponse#contact_id #contact_id} => String
@@ -15162,8 +15948,11 @@ module Aws::Connect
     #     name: "Name", # required
     #     references: {
     #       "ReferenceKey" => {
-    #         value: "ReferenceValue", # required
-    #         type: "URL", # required, accepts URL, ATTACHMENT, NUMBER, STRING, DATE, EMAIL
+    #         value: "ReferenceValue",
+    #         type: "URL", # required, accepts URL, ATTACHMENT, CONTACT_ANALYSIS, NUMBER, STRING, DATE, EMAIL, EMAIL_MESSAGE
+    #         status: "AVAILABLE", # accepts AVAILABLE, DELETED, APPROVED, REJECTED, PROCESSING, FAILED
+    #         arn: "ReferenceArn",
+    #         status_reason: "ReferenceStatusReason",
     #       },
     #     },
     #     description: "Description",
@@ -15172,6 +15961,11 @@ module Aws::Connect
     #     task_template_id: "TaskTemplateId",
     #     quick_connect_id: "QuickConnectId",
     #     related_contact_id: "ContactId",
+    #     segment_attributes: {
+    #       "SegmentAttributeName" => {
+    #         value_string: "SegmentAttributeValueString",
+    #       },
+    #     },
     #   })
     #
     # @example Response structure
@@ -15287,8 +16081,11 @@ module Aws::Connect
     #     related_contact_id: "ContactId",
     #     references: {
     #       "ReferenceKey" => {
-    #         value: "ReferenceValue", # required
-    #         type: "URL", # required, accepts URL, ATTACHMENT, NUMBER, STRING, DATE, EMAIL
+    #         value: "ReferenceValue",
+    #         type: "URL", # required, accepts URL, ATTACHMENT, CONTACT_ANALYSIS, NUMBER, STRING, DATE, EMAIL, EMAIL_MESSAGE
+    #         status: "AVAILABLE", # accepts AVAILABLE, DELETED, APPROVED, REJECTED, PROCESSING, FAILED
+    #         arn: "ReferenceArn",
+    #         status_reason: "ReferenceStatusReason",
     #       },
     #     },
     #     description: "Description",
@@ -15977,6 +16774,8 @@ module Aws::Connect
     #   Well-formed data on contact, shown to agents on Contact Control Panel
     #   (CCP).
     #
+    # @option params [Hash<String,Types::SegmentAttributeValue>] :segment_attributes
+    #
     # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
     #
     # @example Request syntax with placeholder values
@@ -15988,8 +16787,16 @@ module Aws::Connect
     #     description: "Description",
     #     references: {
     #       "ReferenceKey" => {
-    #         value: "ReferenceValue", # required
-    #         type: "URL", # required, accepts URL, ATTACHMENT, NUMBER, STRING, DATE, EMAIL
+    #         value: "ReferenceValue",
+    #         type: "URL", # required, accepts URL, ATTACHMENT, CONTACT_ANALYSIS, NUMBER, STRING, DATE, EMAIL, EMAIL_MESSAGE
+    #         status: "AVAILABLE", # accepts AVAILABLE, DELETED, APPROVED, REJECTED, PROCESSING, FAILED
+    #         arn: "ReferenceArn",
+    #         status_reason: "ReferenceStatusReason",
+    #       },
+    #     },
+    #     segment_attributes: {
+    #       "SegmentAttributeName" => {
+    #         value_string: "SegmentAttributeValueString",
     #       },
     #     },
     #   })
@@ -16507,6 +17314,45 @@ module Aws::Connect
       req.send_request(options)
     end
+    # @option params [required, String] :instance_id
+    #
+    # @option params [required, String] :email_address_id
+    #
+    # @option params [String] :description
+    #
+    # @option params [String] :display_name
+    #
+    # @option params [String] :client_token
+    #
+    # @return [Types::UpdateEmailAddressMetadataResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
+    #
+    #   * {Types::UpdateEmailAddressMetadataResponse#email_address_id #email_address_id} => String
+    #   * {Types::UpdateEmailAddressMetadataResponse#email_address_arn #email_address_arn} => String
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.update_email_address_metadata({
+    #     instance_id: "InstanceId", # required
+    #     email_address_id: "EmailAddressId", # required
+    #     description: "Description",
+    #     display_name: "EmailAddressDisplayName",
+    #     client_token: "ClientToken",
+    #   })
+    #
+    # @example Response structure
+    #
+    #   resp.email_address_id #=> String
+    #   resp.email_address_arn #=> String
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateEmailAddressMetadata AWS API Documentation
+    #
+    # @overload update_email_address_metadata(params = {})
+    # @param [Hash] params ({})
+    def update_email_address_metadata(params = {}, options = {})
+      req = build_request(:update_email_address_metadata, params)
+      req.send_request(options)
+    end
     # Updates details about a specific evaluation form version in the
     # specified Amazon Connect instance. Question and section identifiers
     # cannot be duplicated within the same evaluation form.
@@ -16795,7 +17641,7 @@ module Aws::Connect
     #   resp = client.update_instance_storage_config({
     #     instance_id: "InstanceId", # required
     #     association_id: "AssociationId", # required
-    #     resource_type: "CHAT_TRANSCRIPTS", # required, accepts CHAT_TRANSCRIPTS, CALL_RECORDINGS, SCHEDULED_REPORTS, MEDIA_STREAMS, CONTACT_TRACE_RECORDS, AGENT_EVENTS, REAL_TIME_CONTACT_ANALYSIS_SEGMENTS, ATTACHMENTS, CONTACT_EVALUATIONS, SCREEN_RECORDINGS, REAL_TIME_CONTACT_ANALYSIS_CHAT_SEGMENTS, REAL_TIME_CONTACT_ANALYSIS_VOICE_SEGMENTS
+    #     resource_type: "CHAT_TRANSCRIPTS", # required, accepts CHAT_TRANSCRIPTS, CALL_RECORDINGS, SCHEDULED_REPORTS, MEDIA_STREAMS, CONTACT_TRACE_RECORDS, AGENT_EVENTS, REAL_TIME_CONTACT_ANALYSIS_SEGMENTS, ATTACHMENTS, CONTACT_EVALUATIONS, SCREEN_RECORDINGS, REAL_TIME_CONTACT_ANALYSIS_CHAT_SEGMENTS, REAL_TIME_CONTACT_ANALYSIS_VOICE_SEGMENTS, EMAIL_MESSAGES
     #     storage_config: { # required
     #       association_id: "AssociationId",
     #       storage_type: "S3", # required, accepts S3, KINESIS_VIDEO_STREAM, KINESIS_STREAM, KINESIS_FIREHOSE
@@ -17312,6 +18158,33 @@ module Aws::Connect
       req.send_request(options)
     end
+    # @option params [required, String] :instance_id
+    #
+    # @option params [required, String] :queue_id
+    #
+    # @option params [required, Types::OutboundEmailConfig] :outbound_email_config
+    #
+    # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.update_queue_outbound_email_config({
+    #     instance_id: "InstanceId", # required
+    #     queue_id: "QueueId", # required
+    #     outbound_email_config: { # required
+    #       outbound_email_address_id: "EmailAddressId",
+    #     },
+    #   })
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateQueueOutboundEmailConfig AWS API Documentation
+    #
+    # @overload update_queue_outbound_email_config(params = {})
+    # @param [Hash] params ({})
+    def update_queue_outbound_email_config(params = {}, options = {})
+      req = build_request(:update_queue_outbound_email_config, params)
+      req.send_request(options)
+    end
     # This API is in preview release for Amazon Connect and is subject to
     # change.
     #
@@ -17505,7 +18378,7 @@ module Aws::Connect
     #     routing_profile_id: "RoutingProfileId", # required
     #     media_concurrencies: [ # required
     #       {
-    #         channel: "VOICE", # required, accepts VOICE, CHAT, TASK
+    #         channel: "VOICE", # required, accepts VOICE, CHAT, TASK, EMAIL
     #         concurrency: 1, # required
     #         cross_channel_behavior: {
     #           behavior_type: "ROUTE_CURRENT_CHANNEL_ONLY", # required, accepts ROUTE_CURRENT_CHANNEL_ONLY, ROUTE_ANY_CHANNEL
@@ -17630,7 +18503,7 @@ module Aws::Connect
     #       {
     #         queue_reference: { # required
     #           queue_id: "QueueId", # required
-    #           channel: "VOICE", # required, accepts VOICE, CHAT, TASK
+    #           channel: "VOICE", # required, accepts VOICE, CHAT, TASK, EMAIL
     #         },
     #         priority: 1, # required
     #         delay: 1, # required
@@ -17699,8 +18572,11 @@ module Aws::Connect
     #           contact_flow_id: "ContactFlowId", # required
     #           references: {
     #             "ReferenceKey" => {
-    #               value: "ReferenceValue", # required
-    #               type: "URL", # required, accepts URL, ATTACHMENT, NUMBER, STRING, DATE, EMAIL
+    #               value: "ReferenceValue",
+    #               type: "URL", # required, accepts URL, ATTACHMENT, CONTACT_ANALYSIS, NUMBER, STRING, DATE, EMAIL, EMAIL_MESSAGE
+    #               status: "AVAILABLE", # accepts AVAILABLE, DELETED, APPROVED, REJECTED, PROCESSING, FAILED
+    #               arn: "ReferenceArn",
+    #               status_reason: "ReferenceStatusReason",
     #             },
     #           },
     #         },
@@ -17880,6 +18756,8 @@ module Aws::Connect
     #   The identifier of the flow that runs by default when a task is created
     #   by referencing this template.
     #
+    # @option params [String] :self_assign_flow_id
+    #
     # @option params [Types::TaskTemplateConstraints] :constraints
     #   Constraints that are applicable to the fields listed.
     #
@@ -17904,6 +18782,7 @@ module Aws::Connect
     #   * {Types::UpdateTaskTemplateResponse#name #name} => String
     #   * {Types::UpdateTaskTemplateResponse#description #description} => String
     #   * {Types::UpdateTaskTemplateResponse#contact_flow_id #contact_flow_id} => String
+    #   * {Types::UpdateTaskTemplateResponse#self_assign_flow_id #self_assign_flow_id} => String
     #   * {Types::UpdateTaskTemplateResponse#constraints #constraints} => Types::TaskTemplateConstraints
     #   * {Types::UpdateTaskTemplateResponse#defaults #defaults} => Types::TaskTemplateDefaults
     #   * {Types::UpdateTaskTemplateResponse#fields #fields} => Array&lt;Types::TaskTemplateField&gt;
@@ -17919,6 +18798,7 @@ module Aws::Connect
     #     name: "TaskTemplateName",
     #     description: "TaskTemplateDescription",
     #     contact_flow_id: "ContactFlowId",
+    #     self_assign_flow_id: "ContactFlowId",
     #     constraints: {
     #       required_fields: [
     #         {
@@ -17959,7 +18839,7 @@ module Aws::Connect
     #           name: "TaskTemplateFieldName",
     #         },
     #         description: "TaskTemplateFieldDescription",
-    #         type: "NAME", # accepts NAME, DESCRIPTION, SCHEDULED_TIME, QUICK_CONNECT, URL, NUMBER, TEXT, TEXT_AREA, DATE_TIME, BOOLEAN, SINGLE_SELECT, EMAIL
+    #         type: "NAME", # accepts NAME, DESCRIPTION, SCHEDULED_TIME, QUICK_CONNECT, URL, NUMBER, TEXT, TEXT_AREA, DATE_TIME, BOOLEAN, SINGLE_SELECT, EMAIL, SELF_ASSIGN, EXPIRY_DURATION
     #         single_select_options: ["TaskTemplateSingleSelectOption"],
     #       },
     #     ],
@@ -17973,6 +18853,7 @@ module Aws::Connect
     #   resp.name #=> String
     #   resp.description #=> String
     #   resp.contact_flow_id #=> String
+    #   resp.self_assign_flow_id #=> String
     #   resp.constraints.required_fields #=> Array
     #   resp.constraints.required_fields[0].id.name #=> String
     #   resp.constraints.read_only_fields #=> Array
@@ -17985,7 +18866,7 @@ module Aws::Connect
     #   resp.fields #=> Array
     #   resp.fields[0].id.name #=> String
     #   resp.fields[0].description #=> String
-    #   resp.fields[0].type #=> String, one of "NAME", "DESCRIPTION", "SCHEDULED_TIME", "QUICK_CONNECT", "URL", "NUMBER", "TEXT", "TEXT_AREA", "DATE_TIME", "BOOLEAN", "SINGLE_SELECT", "EMAIL"
+    #   resp.fields[0].type #=> String, one of "NAME", "DESCRIPTION", "SCHEDULED_TIME", "QUICK_CONNECT", "URL", "NUMBER", "TEXT", "TEXT_AREA", "DATE_TIME", "BOOLEAN", "SINGLE_SELECT", "EMAIL", "SELF_ASSIGN", "EXPIRY_DURATION"
     #   resp.fields[0].single_select_options #=> Array
     #   resp.fields[0].single_select_options[0] #=> String
     #   resp.status #=> String, one of "ACTIVE", "INACTIVE"
@@ -18525,7 +19406,7 @@ module Aws::Connect
         tracer: tracer
       )
       context[:gem_name] = 'aws-sdk-connect'
-      context[:gem_version] = '1.184.0'
+      context[:gem_version] = '1.186.0'
       Seahorse::Client::Request.new(handlers, context)
     end