rasa-pro 3.14.0.dev3__py3-none-any.whl → 3.14.0.dev5__py3-none-any.whl

rasa/cli/project_templates/telco/data/flows/flow_undertand_bill.yml

@@ -0,0 +1,45 @@
+flows:
+  understand_bill:
+    if: slots.user_authenticated # the user has to be authenticated in order to access this flow
+    description: This flow allows users to check their bill and billing related details.
+    steps:
+      - collect: bill_month
+        ask_before_filling: False
+      - action: action_verify_bill_by_date
+      - collect: breakdown_cost
+        description: |
+          This slot is boolean variable. it holds one of two possible values: true or false
+          (breakdown_cost = True, breakdown_cost = False), and if the user says "yup," it should be considered True, while "nope" should be considered False
+          (e.g., breakdown_cost = True for "yup", breakdown_cost = False for "nope").
+        ask_before_filling: true # This can be useful some LLMs will prefill bool slots here we make it mandatory for the bot to ask the user
+        next:
+          - if: slots.breakdown_cost # it has to be 'slots' with an 's', this means breakdown_cost is True
+            then:
+              - action: action_recap_bill
+              - collect: more_bill_details
+                next:
+                  - if: slots.more_bill_details
+                    then:
+                      - action: utter_provide_bill_sources
+                        next: "END"
+                  - else: issue_solved_section # this will call "issue_solved_section" section
+
+          - else: issue_solved_section
+
+      - id: issue_solved_section # This will help avoid re-writting the same piece of code, this way it can be re-used
+        collect: issue_solved
+        description: |
+          This slot is boolean variable. it holds one of two possible values: true or false
+          (issue_solved = True, issue_solved = False), and if the user says "yup" it should be considered True, while "nope" should be considered False
+          (e.g., issue_solved = True for "yup", issue_solved = False for "nope").
+        ask_before_filling: true
+        next:
+          - if: not slots.issue_solved # this means issue_solved is False
+            then:
+              - action: utter_connect_to_human
+              - action: action_sleep_few_sec
+              -  link: pattern_human_handoff
+
+          - else:
+            - action: utter_end_conversation
+              next: "END"

rasa/cli/project_templates/telco/data/patterns/pattern_completed.yml

@@ -0,0 +1,7 @@
+flows:
+  pattern_completed: # this a patters that is triggered at the end of every flow
+    description: all flows have been completed and there is nothing else to be done
+    name: pattern completed
+    steps:
+      - noop: True # this means no operation and when this command is detected CALM won't do any actions. it can also be replaced by an utter.
+        next: END

rasa/cli/project_templates/telco/data/patterns/pattern_human_handoff.yml

@@ -0,0 +1,6 @@
+flows:
+  pattern_human_handoff:
+    description: Conversation repair flow for switching users to a human agent if their request can't be handled
+    name: pattern human handoff
+    steps:
+      - action: utter_more_help_needed_handoff_pattern

rasa/cli/project_templates/telco/data/patterns/pattern_search.yml

@@ -0,0 +1,7 @@
+flows:
+  pattern_search: # This is a patter that triggered if we have a knowledge base question so we rely on the description we have for SearchAndReply() command
+    description: Flow for handling how to run a speed test ## This is a description just a place holder
+                                                            #if you want to change it you need to update the command description in the prompt
+    name: pattern search
+    steps:
+      - action: action_trigger_search

rasa/cli/project_templates/telco/data/patterns/pattern_session_start.yml

@@ -0,0 +1,9 @@
+flows:
+  pattern_session_start: # this is a pattern that will be triggered in the begining of the session
+    description: Flow for starting the conversation
+    name: pattern session start
+    nlu_trigger:
+      - intent: session_start
+    steps:
+      - action: action_get_customer_info
+      - action: utter_session_start

rasa/cli/project_templates/telco/docs/reset_vs_rboot_router.txt

@@ -0,0 +1 @@
+Rebooting a router means simply turning it off and back on without changing any settings. This helps resolve temporary issues like slow speeds or dropped connections and is done by pressing the power button or unplugging the device for a few seconds before turning it back on. Resetting a router, on the other hand, restores it to factory settings, erasing all custom configurations such as the Wi-Fi name, password, and advanced settings. This is done by holding the reset button for about 10-30 seconds until the router restarts. While rebooting is a quick fix for minor issues, resetting should only be done as a last resort when troubleshooting persistent problems.

rasa/cli/project_templates/telco/docs/restart_router.txt

@@ -0,0 +1,6 @@
+Here are concise summaries of how to turn your router on and off:
+Using the Power Button: Press the power button to turn off the router, wait 30 seconds, then press it again to turn it back on.
+Unplugging Method: Disconnect the power cable, wait 30 seconds, then plug it back in to restart the router.
+Full Restart for Issues: Turn off the router, wait 1 minute, then turn it back on to refresh the connection.
+
+To turn your router off, press the power button (if available) or unplug it from the power source. Wait about 30 seconds to 1 minute before turning it back on by pressing the power button again or plugging it back in. This helps refresh the connection and resolve minor network issues.

rasa/cli/project_templates/telco/docs/run_speed_test.txt

@@ -0,0 +1,6 @@
+Speed test is run by a special software to check what is the current speed of your Internet when uploading or downloading files
+You can use "Fast.com", "Speedtest.net", or Google "Internet speed test"
+An internet speed test measures your connection's performance by evaluating download and upload speeds (Mbps), ping (latency in ms), and jitter.
+It helps determine how fast data is sent and received, impacting streaming, gaming, and video calls.
+Speed tests are useful for diagnosing slow connections and verifying ISP performance.
+You can use our App for a speed test. Go to the Home menu, select WLAN speed test and run it.

rasa/cli/project_templates/telco/domain/domain_global.yml

@@ -0,0 +1,29 @@
+version: "3.1"
+
+slots: # list all you slots, it can be in different files per use case for better structure
+  customer_id:
+    type: text
+    mappings:
+      - type: from_llm
+    initial_value: 123 # suppose we always have the customer ID
+  customer_first_name:
+    type: text
+    mappings:
+      - type: controlled
+
+responses:
+  utter_session_start:
+    - text: |
+        Hey {customer_first_name} 👋
+        I am your virtual AI assistant that can check your bills or resolve issues with Internet speed.
+        How may I help you?
+
+  utter_end_conversation:
+    - text: |
+        Glad, I helped ✨
+        Have a nice day!
+
+  utter_bot_challenge:
+  - text: |
+      I'm an AI assistant designed to assist you quickly and efficiently.
+      If you ever need to speak with a human agent, just let me know!

rasa/cli/project_templates/telco/domain/domain_patterns.yml

@@ -0,0 +1,17 @@
+
+responses:
+  utter_more_help_needed_handoff_pattern: # add more information here, if you need this to connect to specific channel..
+    - text: |
+            Please hold on while I connect you to our expert 📲
+      image: "https://cdn-icons-png.flaticon.com/512/1042/1042127.png"
+  utter_connect_to_human:
+    - text: |
+        Let me connect you to our human support managers. They will help you further!
+
+  utter_cannot_handle:
+    - text: |
+          I appreciate your question!
+          That's a bit outside my expertise, but I'm here to help if your internet is slow or if you need help understanding your bill.
+          Would you like assistance with that?
+      metadata:
+        rephrase: true

rasa/cli/project_templates/telco/domain/domain_reboot_router.yml

@@ -0,0 +1,20 @@
+slots:
+  reboot_router:
+    type: bool
+    mappings:
+      - type: from_llm
+
+responses:
+
+  utter_explain_reboot_router:
+  - text: |
+      Please turn the router off, wait 10 seconds and turn it back on.
+
+  utter_ask_reboot_router:
+  - text: |
+      Let me know when you are done!
+    buttons:
+    - title: "Done"
+      payload: "/SetSlots(reboot_router=True)"
+    - title: "Facing a problem"
+      payload: "/SetSlots(reboot_router=False)"

rasa/cli/project_templates/telco/domain/domain_reset_router.yml

@@ -0,0 +1,11 @@
+
+responses:
+  utter_explain_reset_router:
+  - text: |
+      I will reset your router remotely to try to fix the issue.
+      No action is needed from your end.
+      It may take a minute. Please hold on ⏳
+  utter_image_reset_router:
+  - text: |
+      Router is reset successfully! 🎉
+    image: "https://www.creativefabrica.com/wp-content/uploads/2022/09/04/Wifi-router-outline-icon-Graphics-37782400-1.jpg"

rasa/cli/project_templates/telco/domain/domain_run_speed_test.yml

@@ -0,0 +1,24 @@
+slots:
+  how_to_run_speed_test:
+    type: text
+    mappings:
+      - type: from_llm
+
+  run_speed_test:
+    type: bool
+    mappings:
+      - type: from_llm
+
+  download_speed:
+    type: text
+    mappings:
+      - type: from_llm
+
+responses:
+
+  utter_ask_download_speed:
+  - text: |
+      Run it and let me know the download speed.
+  utter_help_run_speed_test:
+    - text: |
+          You can use our Rasacom App, go to the Home menu and select WLAN speed test or use this link https://fast.com/

rasa/cli/project_templates/telco/domain/domain_solve_internet_issue.yml

@@ -0,0 +1,74 @@
+slots:
+  network_speed:
+    type: float
+    mappings:
+      - type: controlled
+  more_help_needed:
+    type: bool
+    mappings:
+      - type: from_llm
+
+responses:
+
+  utter_acknowledge_issue:
+    - text: |
+        I see.
+        Let me try to identify the root cause of the issue you are facing.
+  utter_communicate_run_diagnosticss:
+    - text: |
+        I will run a network diagnostics for you 🛜
+        Wait a moment please...
+      image: "https://static.vecteezy.com/system/resources/previews/002/785/641/non_2x/speed-test-internet-measure-icon-illustration-free-vector.jpg"
+  utter_acknowledge_speed_test_not_good:
+  - text: |
+      Your network download speed is {network_speed} Mbps.
+      That's definitely not good.
+
+  utter_propose_reboot_router_solution:
+  - text: |
+      Let's reboot your router.
+      It helps resolving most issues with speed.
+  utter_speed_issue_resolved:
+    - text: |
+        {network_speed} Mbps, Awesome! 🚀
+        If the Internet gets slow again, you can always reset the router.
+        If that doesn't help, let me know, and we can try something else. 😊
+  utter_speed_issue_not_resolved:
+    - text: |
+        Your network speed is {network_speed} Mbps.
+        That's too low.
+  utter_speed_network_not_issue:
+    - text: |
+        {network_speed} Mbps sounds right. The speed seems to be in order.
+  utter_propose_other_solutions:
+    - text: |
+        The result of my test shows that there is no technical issues between your home and our core network.
+        However, if you're still experiencing slow browsing or buffering, it could be due to network congestion, too many connected devices, or Wi-Fi interference.
+        Try moving closer to your router or disconnecting unused devices.
+  utter_ask_more_help_needed:
+    - text: |
+        I can connect you to a human agent for further assistance.
+        Would you like me to do that now?
+      buttons:
+        - title: "Yes, please"
+          payload: "/SetSlots(more_help_needed=True)"
+        - title: "Not now"
+          payload: "/SetSlots(more_help_needed=False)"
+  utter_final_help:
+    - text: |
+        No problem! If you need help later, feel free to ask.
+        In the meantime, you might try checking for background apps using bandwidth or reducing the number of connected devices.
+        Let me know if there's anything else I can do for you!
+  utter_final_diagnistics_run:
+    - text: |
+        Final try 🤞
+  utter_fail_to_find_fix:
+    - text: |
+        I am sorry that I could not resolve the problem with your Internet speed.
+        Please don't worry, we will find the exact cause and remedy it.
+  utter_final_try_worked:
+    - text: |
+        third time is a charm
+actions:
+  - actions_run_speed_test
+  - action_sleep_few_sec

rasa/cli/project_templates/telco/domain/domain_undertand_bill.yml

@@ -0,0 +1,102 @@
+actions:
+  - action_get_customer_info
+  - action_verify_bill_by_date
+  - action_recap_bill
+
+slots:
+  bill_month:
+    type: categorical
+    mappings:
+      - type: from_llm
+    values:
+      - January
+      - February
+      - March
+      - April
+      - May
+      - June
+      - July
+      - August
+      - September
+      - October
+      - November
+      - December
+
+  bill_amount:
+    type: float
+    mappings:
+      - type: controlled
+
+  user_authenticated:
+    type: bool
+    mappings:
+      - type: controlled
+    initial_value: True
+
+  average_bill:
+      type: float
+      mappings:
+        - type: controlled
+
+  difference:
+      type: float
+      mappings:
+        - type: controlled
+
+  breakdown_cost:
+      type: bool
+      mappings:
+        - type: from_llm
+
+  issue_solved:
+      type: bool
+      mappings:
+        - type: from_llm
+
+  more_bill_details:
+      type: bool
+      mappings:
+        - type: from_llm
+
+responses:
+  utter_ask_customer_id:
+    - text: |
+        Can you please provide me your customer id?
+
+  utter_ask_bill_month:
+    - text: |
+        Alright. Could you please specify the month? 📅
+
+  utter_ask_breakdown_cost:
+    - text: |
+        Would you like to see the breakdown of the costs?
+      buttons:
+        - title: "Yes, please"
+          payload: "/SetSlots(breakdown_cost=True)"
+        - title: "No, all good"
+          payload: "/SetSlots(breakdown_cost=False)"
+
+  utter_ask_issue_solved:
+    - text: |
+        Did I manage to provide all the information you need?
+      buttons:
+        - title: "Yes, all good"
+          payload: "/SetSlots(issue_solved=True)"
+        - title: "No, I need further help"
+          payload: "/SetSlots(issue_solved=False)"
+
+  utter_ask_more_bill_details:
+      - text: |
+          You can see more details in your account.
+          Would you like a link to the overview that contains all your bills?
+        buttons:
+        - title: "Yes, please"
+          payload: "/SetSlots(more_bill_details=True)"
+        - title: "No, it's enough"
+          payload: "/SetSlots(more_bill_details=False)"
+
+  utter_provide_bill_sources:
+      - text: |
+          I've provided a quick summary of your bill ⤵️
+          For full details, please log in to your account and check your billing history here:
+          https://companyName/account/your-bills 🔗

rasa/cli/project_templates/telco/endpoints.yml

@@ -0,0 +1,60 @@
+# This file contains the different endpoints your bot can use.
+
+# Server where the models are pulled from.
+# https://rasa.com/docs/rasa-pro/production/model-storage#fetching-models-from-a-server
+
+#models:
+#  url: http://my-server.com/models/default_core@latest
+#  wait_time_between_pulls:  10   # [optional](default: 100)
+
+# Server which runs your custom actions.
+# https://rasa.com/docs/rasa-pro/concepts/custom-actions
+
+action_endpoint:
+  actions_module: "actions"
+
+# Tracker store which is used to store the conversations.
+# By default the conversations are stored in memory.
+# https://rasa.com/docs/rasa-pro/production/tracker-stores
+
+#tracker_store:
+#    type: redis
+#    url: <host of the redis instance, e.g. localhost>
+#    port: <port of your redis instance, usually 6379>
+#    db: <number of your database within redis, e.g. 0>
+#    password: <password used for authentication>
+#    use_ssl: <whether or not the communication is encrypted, default false>
+
+#tracker_store:
+#    type: mongod
+#    url: <url to your mongo instance, e.g. mongodb://localhost:27017>
+#    db: <name of the db within your mongo instance, e.g. rasa>
+#    username: <username used for authentication>
+#    password: <password used for authentication>
+
+# Event broker which all conversation events should be streamed to.
+# https://rasa.com/docs/rasa-pro/production/event-brokers
+
+#event_broker:
+#  url: localhost
+#  username: username
+#  password: password
+#  queue: queue
+
+# The lines below activate contextual rephrasing, using the default OpenAI language model.
+# Ensure the OPENAI_API_KEY is set to prevent any missing API key errors.
+# For more details, refer to the documentation:
+# https://rasa.com/docs/rasa-pro/concepts/contextual-response-rephraser
+# To enable the rephraser, remove the comment symbols in the lines below.
+nlg:
+  type: rephrase
+  llm:
+    model_group: openai-gpt-4o
+
+model_groups:
+  - id: openai-gpt-4o
+    models:
+      - provider: openai
+        model: gpt-4o-2024-11-20
+        request_timeout: 7
+        max_tokens: 256

rasa/{dialogue_understanding/generator/prompt_templates/agent_command_prompt_v2_gpt_4o_2024_11_20_template.jinja2 → cli/project_templates/telco/prompts/command-generator.jinja2}

@@ -6,7 +6,7 @@ Your task is to analyze the current conversation context and generate a list of
 ## Available Flows and Slots
 Use the following structured data:
 ```json
-{"flows":[{% for flow in available_flows %}{"name":"{{ flow.name }}","description":{{ flow.description | to_json_escaped_string }}{% if flow.agent_info %},"sub-agents":[{% for agent in flow.agent_info %}{"name":"{{ agent.name }}","description":{{ agent.description | to_json_escaped_string }}}{% if not loop.last %},{% endif %}{% endfor %}]{% endif %}{% if flow.slots %},"slots":[{% for slot in flow.slots %}{"name":"{{ slot.name }}"{% if slot.description %},"description":{{ slot.description | to_json_escaped_string }}{% endif %}{% if slot.allowed_values %},"allowed_values":{{ slot.allowed_values }}{% endif %}}{% if not loop.last %},{% endif %}{% endfor %}]{% endif %}}{% if not loop.last %},{% endif %}{% endfor %}]}
+{"flows":[{% for flow in available_flows %}{"name":"{{ flow.name }}","description":"{{ flow.description }}"{% if flow.slots %},"slots":[{% for slot in flow.slots %}{"name":"{{ slot.name }}"{% if slot.description %},"description":"{{ slot.description }}"{% endif %}{% if slot.allowed_values %},"allowed_values":{{ slot.allowed_values }}{% endif %}}{% if not loop.last %},{% endif %}{% endfor %}]{% endif %}}{% if not loop.last %},{% endif %}{% endfor %}]}
 ```
 
 ---
@@ -19,9 +19,6 @@ Use the following structured data:
 * `provide info`: Responding to the user's questions by supplying relevant information, such as answering FAQs or explaining services.
 * `offtopic reply`: Responding to casual or social user messages that are unrelated to any flows, engaging in friendly conversation and addressing off-topic remarks.
 * `hand over`: Handing over to a human, in case the user seems frustrated or explicitly asks to speak to one.
-* `repeat message`: Repeating the last bot message.
-{% if active_agent %} * `continue agent`: Continue the currently active agent {{ active_agent.name }}.{% endif %}
-{% if completed_agents %}* `restart agent agent_name`: Restart the agent with the given name, in case the user wants to change some answer to a previous question asked by the agent. For example, `restart agent car_research_agent` if the user chnaged his mind about the car he wants to buy.{% endif %}
 
 ---
 
@@ -41,10 +38,9 @@ Use the following structured data:
 ---
 
 ## Current State
-{% if current_flow != None %}
-Use the following structured data:
+{% if current_flow != None %}Use the following structured data:
 ```json
-{"active_flow": "{{ current_flow }}","current_step": {"requested_slot": "{{ current_slot }}","requested_slot_description": {{ current_slot_description | to_json_escaped_string }}},"slots": [{% for slot in flow_slots %}{"name": "{{ slot.name }}","value": "{{ slot.value }}","type": "{{ slot.type }}"{{ "," if slot.description or slot.allowed_values else "" }}{% if slot.description %}"description": {{ slot.description | to_json_escaped_string }}{{ "," if slot.allowed_values else "" }}{% endif %}{% if slot.allowed_values %}"allowed_values": "{{ slot.allowed_values }}"{% endif %}}{% if not loop.last %},{% endif %}{% endfor %}]{% if active_agent or completed_agents %},{% endif %}{% if active_agent %}"active_agent": {"name": "{{ active_agent.name }}","description": "{{ active_agent.description }}"}{% if completed_agents %},{% endif %}{% endif %}{% if completed_agents %}"completed_agents": [{% for agent in completed_agents %}{"name": "{{ agent.name }}","description": "{{ agent.description }}"}{% if not loop.last %},{% endif %}{% endfor %}]{% endif %}}
+{"active_flow":"{{ current_flow }}","current_step":{"requested_slot":"{{ current_slot }}","requested_slot_description":"{{ current_slot_description }}"},"slots":[{% for slot in flow_slots %}{"name":"{{ slot.name }}","value":"{{ slot.value }}","type":"{{ slot.type }}"{% if slot.description %},"description":"{{ slot.description }}"{% endif %}{% if slot.allowed_values %},"allowed_values":"{{ slot.allowed_values }}"{% endif %}}{% if not loop.last %},{% endif %}{% endfor %}]}
 ```{% else %}
 You are currently not inside any flow.{% endif %}
 

rasa/cli/project_templates/telco/tests/e2e_results_failed.yml

@@ -0,0 +1,62 @@
+test_results:
+
+- name: Solving Internet slow issue
+  pass_status: false
+  expected_steps:
+  - user: "Hey, my internet is very slow. What's going on?"
+    assertions:
+    - flow_started: "fix_internet_slow"
+    - bot_uttered:
+        utter_name: "utter_acknowledge_issue"
+    - action_executed: action_sleep_few_sec
+    - flow_started: "run_diagnostics"
+    - bot_uttered:
+        utter_name: "utter_communicate_run_diagnosticss"
+    - action_executed: "actions_run_speed_test"
+    - bot_uttered:
+        utter_name: "utter_acknowledge_speed_test_not_good"
+    - action_executed: "action_sleep_few_sec"
+    - bot_uttered:
+        utter_name: "utter_propose_reboot_router_solution"
+    - action_executed: "action_sleep_few_sec"
+    - flow_started: "reboot_router"
+    - slot_was_set:
+      - name: "reboot_router"
+        value: false
+    - flow_started: "pattern_human_handoff"
+  error_path: tests/e2e_test_cases/internet_slow_test_case.yml:15
+  assertion_failure:
+    assertion:
+      utter_name: "utter_acknowledge_speed_test_not_good"
+      text_matches: null
+      buttons: []
+      line: 15
+      type: bot_uttered
+    error_message: Bot did not utter 'utter_acknowledge_speed_test_not_good' response.
+    actual_events_transcript:
+    - 'ActionExecuted(action: action_session_start, policy: None, confidence: 1.0)'
+    - 'SessionStarted(type_name: session_started)'
+    - 'ActionExecuted(action: action_listen, policy: None, confidence: None)'
+    - UserUttered('Hey, my internet is very slow. What's going on?', 'None', [])
+    - 'FlowStarted(flow: fix_internet_slow)'
+    - 'ActionExecuted(action: utter_acknowledge_issue, policy: FlowPolicy, confidence: 1.0)'
+    - "BotUttered('I see.\nLet me try to identify the root cause of the issue you are facing.\n', {\"elements\": null, \"quick_replies\": null, \"buttons\": null, \"attachment\": null, \"image\": null, \"custom\": null}, {\"active_flow\": \"fix_internet_slow\", \"step_id\": \"fix_internet_slow_0_utter_acknowledge_issue\", \"utter_action\": \"utter_acknowledge_issue\", \"utter_source\": \"ContextualResponseRephraser\", \"domain_ground_truth\": [\"I see.\\nLet me try to identify the root cause of the issue you are facing.\\n\"], \"model_id\": \"71f56e4e003e4f8886bdc2f2b8f469b5\", \"assistant_id\": \"20250226-101111-delicious-dimension\"}, 1748607799.599152)"
+    - 'ActionExecuted(action: action_sleep_few_sec, policy: FlowPolicy, confidence: 1.0)'
+    - 'FlowStarted(flow: run_diagnostics)'
+    - 'ActionExecuted(action: utter_communicate_run_diagnosticss, policy: FlowPolicy, confidence: 1.0)'
+    - "BotUttered('I will run a network diagnostics for you \U0001F6DC\nWait a moment please...\n', {\"elements\": null, \"quick_replies\": null, \"buttons\": null, \"attachment\": \"https://static.vecteezy.com/system/resources/previews/002/785/641/non_2x/speed-test-internet-measure-icon-illustration-free-vector.jpg\", \"image\": \"https://static.vecteezy.com/system/resources/previews/002/785/641/non_2x/speed-test-internet-measure-icon-illustration-free-vector.jpg\", \"custom\": null}, {\"active_flow\": \"run_diagnostics\", \"step_id\": \"run_diagnostics_0_utter_communicate_run_diagnosticss\", \"utter_action\": \"utter_communicate_run_diagnosticss\", \"utter_source\": \"ContextualResponseRephraser\", \"domain_ground_truth\": [\"I will run a network diagnostics for you \\ud83d\\udedc\\nWait a moment please...\\n\"], \"model_id\": \"71f56e4e003e4f8886bdc2f2b8f469b5\", \"assistant_id\": \"20250226-101111-delicious-dimension\"}, 1748607802.609955)"
+    - 'ActionExecuted(action: actions_run_speed_test, policy: FlowPolicy, confidence: 1.0)'
+    - "BotUttered('Thank you for waiting... ✅ ', {\"elements\": [], \"quick_replies\": null, \"buttons\": null, \"attachment\": null, \"image\": null, \"custom\": {}}, {\"utter_source\": \"actions_run_speed_test\", \"model_id\": \"71f56e4e003e4f8886bdc2f2b8f469b5\", \"assistant_id\": \"20250226-101111-delicious-dimension\"}, 1748607812.616197)"
+    - 'SlotSet(key: network_speed, value: 147)'
+    - 'FlowCompleted(flow: run_diagnostics, step_id: run_diagnostics_1_actions_run_speed_test)'
+    - 'ActionExecuted(action: utter_speed_network_not_issue, policy: FlowPolicy, confidence: 1.0)'
+    - "BotUttered('147 Mbps sounds right. The speed seems to be in order.\n', {\"elements\": null, \"quick_replies\": null, \"buttons\": null, \"attachment\": null, \"image\": null, \"custom\": null}, {\"active_flow\": \"fix_internet_slow\", \"step_id\": \"fix_internet_slow_23_utter_speed_network_not_issue\", \"utter_action\": \"utter_speed_network_not_issue\", \"utter_source\": \"ContextualResponseRephraser\", \"domain_ground_truth\": [\"{network_speed} Mbps sounds right. The speed seems to be in order.\\n\"], \"model_id\": \"71f56e4e003e4f8886bdc2f2b8f469b5\", \"assistant_id\": \"20250226-101111-delicious-dimension\"}, 1748607812.625691)"
+    - 'ActionExecuted(action: action_sleep_few_sec, policy: FlowPolicy, confidence: 1.0)'
+    - 'ActionExecuted(action: utter_propose_other_solutions, policy: FlowPolicy, confidence: 1.0)'
+    - "BotUttered('The result of my test shows that there is no technical issues between your home and our core network.\nHowever, if you're still experiencing slow browsing or buffering, it could be due to network congestion, too many connected devices, or Wi-Fi interference. \nTry moving closer to your router or disconnecting unused devices. \n', {\"elements\": null, \"quick_replies\": null, \"buttons\": null, \"attachment\": null, \"image\": null, \"custom\": null}, {\"active_flow\": \"fix_internet_slow\", \"step_id\": \"fix_internet_slow_25_utter_propose_other_solutions\", \"utter_action\": \"utter_propose_other_solutions\", \"utter_source\": \"ContextualResponseRephraser\", \"domain_ground_truth\": [\"The result of my test shows that there is no technical issues between your home and our core network.\\nHowever, if you're still experiencing slow browsing or buffering, it could be due to network congestion, too many connected devices, or Wi-Fi interference. \\nTry moving closer to your router or disconnecting unused devices. \\n\"], \"model_id\": \"71f56e4e003e4f8886bdc2f2b8f469b5\", \"assistant_id\": \"20250226-101111-delicious-dimension\"}, 1748607815.639721)"
+    - 'ActionExecuted(action: action_sleep_few_sec, policy: FlowPolicy, confidence: 1.0)'
+    - 'FlowStarted(flow: pattern_collect_information)'
+    - 'ActionExecuted(action: action_run_slot_rejections, policy: FlowPolicy, confidence: 1.0)'
+    - 'ActionExecuted(action: utter_ask_more_help_needed, policy: FlowPolicy, confidence: 1.0)'
+    - "BotUttered('I can connect you to a human agent for further assistance. \nWould you like me to do that now? \n', {\"elements\": null, \"quick_replies\": null, \"buttons\": [{\"title\": \"Yes, please\", \"payload\": \"/SetSlots(more_help_needed=True)\"}, {\"title\": \"Not now\", \"payload\": \"/SetSlots(more_help_needed=False)\"}], \"attachment\": null, \"image\": null, \"custom\": null}, {\"active_flow\": \"fix_internet_slow\", \"step_id\": \"fix_internet_slow_27_collect_more_help_needed\", \"utter_action\": \"utter_ask_more_help_needed\", \"utter_source\": \"ContextualResponseRephraser\", \"domain_ground_truth\": [\"I can connect you to a human agent for further assistance. \\nWould you like me to do that now? \\n\"], \"model_id\": \"71f56e4e003e4f8886bdc2f2b8f469b5\", \"assistant_id\": \"20250226-101111-delicious-dimension\"}, 1748607818.654001)"
+    - 'ActionExecuted(action: action_listen, policy: FlowPolicy, confidence: 1.0)'