rasa-pro 3.14.0.dev10__py3-none-any.whl → 3.14.0.dev11__py3-none-any.whl

rasa/cli/project_templates/finance/docs/fenlo_banking_faq/account_features/multi_currency_accounts.txt

@@ -0,0 +1,19 @@
+Multi-Currency Accounts and Exchange
+
+Q: How many currencies can I hold with Fenlo?
+A: Fenlo supports over 30 currencies including major currencies like USD, EUR, GBP, CHF, JPY, CAD, AUD, and regional currencies like PLN, SEK, NOK, DKK, CZK, HUF, RON, BGN, HRK, and more.
+
+Q: How do I exchange currencies in the Fenlo app?
+A: Go to 'Accounts', select the currency you want to exchange from, choose your target currency, enter the amount, review the exchange rate, and confirm. The exchange happens instantly.
+
+Q: What are the exchange rates and fees?
+A: Exchange rates depend on your plan: Standard accounts have a small markup on interbank rates. Premium accounts get better rates with higher free monthly allowances. Metal accounts get interbank rates on weekdays.
+
+Q: How much can I exchange for free each month?
+A: Free monthly exchange varies by plan: Standard accounts get £1,000 equivalent free per month, Premium accounts get £6,000 equivalent, and Metal accounts get unlimited free exchanges on weekdays.
+
+Q: Do I pay foreign transaction fees when spending abroad?
+A: No, there are no foreign transaction fees when you spend in currencies you already hold. If you don't have sufficient balance in the local currency, automatic conversion applies with your plan's standard exchange rates.
+
+Q: Can I set up exchange rate alerts?
+A: Yes, Fenlo provides real-time exchange rate alerts. You can set notifications for when rates reach your desired levels, helping you exchange currencies at optimal times.

rasa/cli/project_templates/finance/docs/fenlo_banking_faq/account_features/premium_benefits.txt

@@ -0,0 +1,19 @@
+Premium and Metal Plan Benefits
+
+Q: What are the benefits of Fenlo Premium (£7.99/month)?
+A: Premium includes better exchange rates, £6,000 free monthly currency exchange, 3 free international transfers per month, priority customer support, travel insurance, device insurance, and 1% cashback on selected purchases.
+
+Q: What are the benefits of Fenlo Metal (£12.99/month)?
+A: Metal includes the best exchange rates (interbank on weekdays), unlimited free currency exchange on weekdays, unlimited free international transfers, a premium metal debit card, exclusive customer support, comprehensive travel insurance, device insurance, 1.5% cashback on selected purchases, airport lounge access, and concierge service.
+
+Q: How do I upgrade to Premium or Metal?
+A: Go to 'Account' in the Fenlo app, select 'Upgrade to Premium/Metal', choose your preferred plan, and confirm your payment details. Premium and Metal features are active immediately upon subscription.
+
+Q: Can I downgrade from Premium or Metal anytime?
+A: Yes, you can downgrade anytime. Your plan will remain active until the end of your current billing cycle, and you'll continue to enjoy the benefits until then.
+
+Q: What's the difference between Premium and Metal customer support?
+A: Premium customers get priority support with faster response times. Metal customers get exclusive support with dedicated agents and priority handling for all inquiries.
+
+Q: Are there any annual payment options for Premium or Metal?
+A: Currently, Premium and Metal are offered as monthly subscriptions. You can cancel anytime and there are no long-term commitments required.

rasa/cli/project_templates/finance/docs/fenlo_banking_faq/card_management/contactless_limits.txt

@@ -0,0 +1,16 @@
+Contactless Payment Limits and Security
+
+Q: What are the contactless payment limits for Fenlo cards?
+A: All Fenlo cards (Standard, Premium, and Metal) have a contactless limit of £100 per transaction. This limit is set by payment networks for security and cannot be customized.
+
+Q: What happens if I need to pay more than £100?
+A: For transactions over £100, you'll need to use chip and PIN, mobile payments (Apple Pay/Google Pay), or online payments. Mobile payments through Apple Pay/Google Pay have no preset limits and use biometric authentication.
+
+Q: How secure are contactless payments?
+A: Contactless payments are very secure. They include random PIN requests for added security, instant notifications for all transactions, and transactions over the limit automatically require PIN or biometric verification.
+
+Q: Can I increase my contactless limit?
+A: No, you cannot customize contactless limits as they're set by payment networks for security reasons. However, you can use mobile payments for higher amounts with biometric authentication for enhanced security.
+
+Q: Do mobile payments have the same limits as contactless cards?
+A: No, mobile payments through Apple Pay or Google Pay have no preset limits and use biometric authentication (fingerprint/face recognition) instead of the £100 contactless limit.

rasa/cli/project_templates/finance/docs/fenlo_banking_faq/card_management/freeze_unfreeze_card.txt

@@ -0,0 +1,16 @@
+Card Freezing and Security Controls
+
+Q: How do I freeze my card instantly?
+A: You can instantly freeze your card through the Fenlo app by going to 'Cards', selecting your card, and toggling 'Freeze card'. Your card will be blocked immediately for all transactions and you can unfreeze it anytime using the same toggle.
+
+Q: What happens when my card is frozen?
+A: When frozen, all payments are blocked including online purchases, in-store transactions, and ATM withdrawals. However, direct debits and standing orders will still work, and you can still receive money into your account.
+
+Q: How quickly can I unfreeze my card?
+A: To unfreeze your card, simply toggle 'Freeze card' off in the app. Your card will be active within seconds and ready to use for all transactions.
+
+Q: Why would I want to freeze my card?
+A: You should freeze your card if it's lost, stolen, or if you want to prevent unauthorized transactions. It's also useful as a temporary security measure if you suspect fraudulent activity or want to control spending.
+
+Q: Can I still use online banking when my card is frozen?
+A: Yes, freezing your card only affects card payments. You can still use the Fenlo app, check balances, make transfers, and manage your account normally. Only card transactions are blocked.

rasa/cli/project_templates/finance/docs/fenlo_banking_faq/card_management/lost_stolen_card.txt

@@ -0,0 +1,19 @@
+Lost or Stolen Card Procedures
+
+Q: What should I do immediately if my card is lost or stolen?
+A: Immediately freeze your card in the Fenlo app by going to Cards → Select card → Toggle 'Freeze card'. Then check recent transactions for unauthorized activity and report any suspicious transactions through the app.
+
+Q: How do I order a replacement card?
+A: Go to Cards → Card settings → Replace card in the Fenlo app. You can choose delivery speed: standard delivery is free and takes 2-7 working days, or express delivery for £4.99.
+
+Q: Will my replacement card have the same number?
+A: No, replacement cards have new numbers for security reasons. Your old card becomes permanently inactive once replaced, so you'll need to update any saved payment methods with your new card details.
+
+Q: What if I find my card after ordering a replacement?
+A: If you find your card before the replacement arrives, you can simply unfreeze it in the app. However, if you've already ordered a replacement, the old card will become permanently inactive when the new one is activated.
+
+Q: Can I track my replacement card delivery?
+A: Yes, you'll receive tracking information once your replacement card is dispatched. You can monitor the delivery status through the app or the tracking link provided.
+
+Q: Are there any fees for card replacement?
+A: The replacement card itself is free, but express delivery costs £4.99. Standard delivery (2-7 working days) is completely free.

rasa/cli/project_templates/finance/docs/fenlo_banking_faq/money_transfers/instant_payments.txt

@@ -0,0 +1,19 @@
+Instant Payments and Transfers
+
+Q: How do I send money instantly to other Fenlo customers?
+A: Go to 'Payments' in the app, select the recipient or add a new contact, enter the amount and reference, then confirm with your PIN or biometric. Transfers to other Fenlo customers are free and instant 24/7.
+
+Q: What are the limits for instant transfers?
+A: Limits depend on your account type: Standard accounts can send £1,000 per transfer with £5,000 daily limit. Premium accounts can send £5,000 per transfer with £20,000 daily limit. Metal accounts can send £25,000 per transfer with £100,000 daily limit.
+
+Q: Which banks support instant transfers?
+A: Fenlo supports instant transfers to major UK banks (Barclays, HSBC, Lloyds, NatWest, etc.), EU banks with SEPA Instant, and select international banks. UK Faster Payments are usually instant and free.
+
+Q: Are there fees for instant transfers?
+A: Transfers to other Fenlo customers are always free. UK Faster Payments are free and usually instant. SEPA Instant transfers to EU banks have a small fee but arrive within seconds.
+
+Q: What happens if instant transfer isn't available?
+A: If instant transfer isn't available to the recipient's bank, your transfer will be sent as a standard transfer and typically arrive within 1-2 working days.
+
+Q: Can I schedule instant transfers for later?
+A: Instant transfers happen immediately when you send them. If you want to schedule a transfer for a future date, you'll need to use our scheduled payments feature, though the actual transfer speed will depend on the recipient's bank capabilities at that time.

rasa/cli/project_templates/finance/docs/fenlo_banking_faq/money_transfers/international_transfers.txt

@@ -0,0 +1,19 @@
+International Money Transfers
+
+Q: How many countries can I send money to with Fenlo?
+A: Fenlo supports money transfers to over 160 countries and territories worldwide, with both standard transfers (1-3 working days) and instant transfers available to select countries.
+
+Q: What are the fees for international transfers?
+A: Fees depend on your plan: Standard accounts have a 0.5% markup on exchange rates plus a small fixed fee. Premium accounts get better exchange rates and reduced fees. Metal accounts get interbank exchange rates on weekdays and no fees up to monthly limits.
+
+Q: What are the transfer limits for international payments?
+A: Transfer limits vary by account type: Standard accounts can send up to £5,000 per transfer, Premium accounts up to £50,000 per transfer, and Metal accounts up to £100,000 per transfer.
+
+Q: What information do I need to send an international transfer?
+A: You'll need the recipient's full name and address, receiving bank name and address, IBAN or account number, SWIFT/BIC code, and the purpose of payment for compliance purposes.
+
+Q: How long do international transfers take?
+A: Standard transfers typically take 1-3 working days. Instant transfers to select countries arrive within minutes. You can track your transfer in real-time through the app, and recipients receive notifications when money arrives.
+
+Q: Can I cancel an international transfer after sending it?
+A: You may be able to cancel a transfer if it hasn't been processed yet. Contact our support team immediately through the app chat if you need to cancel or modify a transfer.

rasa/cli/project_templates/finance/docs/fenlo_banking_faq/security_fraud/fraud_protection.txt

@@ -0,0 +1,22 @@
+Fraud Protection and Suspicious Activity
+
+Q: How does Fenlo protect me from fraud?
+A: Fenlo uses advanced security measures including instant transaction notifications, biometric login, location-based security, machine learning fraud detection, real-time transaction monitoring, and 3D Secure for online payments.
+
+Q: What suspicious activities does Fenlo monitor?
+A: We monitor unusual spending patterns, transactions in unexpected locations, large or frequent transactions, multiple failed PIN attempts, and suspicious merchant activity. Our AI systems flag potentially fraudulent behavior in real-time.
+
+Q: What happens if Fenlo detects potential fraud?
+A: If fraud is detected, the transaction may be temporarily blocked, you'll receive an instant notification, and you can confirm if the transaction is genuine via the app. Your account may be temporarily secured for protection.
+
+Q: How do I report suspicious activity on my account?
+A: Report any suspicious transactions immediately via the app chat. You can also freeze your card instantly if needed, change your PIN and password, and review all recent transactions for any unauthorized activity.
+
+Q: How quickly will I get my money back if there's fraud?
+A: Fenlo will investigate reported fraudulent transactions and typically refund confirmed fraudulent transactions within 24 hours. Your money is protected by our fraud guarantee.
+
+Q: What should I do if I see an unrecognized transaction?
+A: Contact support immediately through the app chat, freeze your card if you suspect ongoing fraud, review all recent transactions, and change your PIN and password as a precaution. We'll investigate and help resolve the issue quickly.
+
+Q: Does Fenlo offer fraud insurance?
+A: Yes, all Fenlo customers are protected by our comprehensive fraud guarantee. You won't be liable for unauthorized transactions made on your account when reported promptly.

rasa/cli/project_templates/finance/docs/fenlo_banking_faq/security_fraud/secure_payments.txt

@@ -0,0 +1,22 @@
+Secure Payment Methods and Verification
+
+Q: How are my card payments protected?
+A: Fenlo uses multiple security layers including tokenization for card payments, 3D Secure authentication, dynamic card verification codes, encrypted data transmission, and PCI DSS compliance to protect all transactions.
+
+Q: What verification methods does Fenlo use?
+A: We use PIN for card transactions, biometric authentication (fingerprint/face recognition), SMS verification codes, push notifications for approval, and device-based authentication to verify your identity.
+
+Q: How secure are my online payments?
+A: Online payments are protected by 3D Secure which redirects to the Fenlo app for approval, real-time transaction notifications, merchant verification, secure card tokens (no real card details shared), and virtual card numbers for online shopping.
+
+Q: How do mobile payments work with Fenlo?
+A: Mobile payments through Apple Pay/Google Pay use tokenization, device-specific authentication, transaction-specific cryptograms, and no card details are stored on your device, making them extremely secure.
+
+Q: What are the best practices for keeping my account secure?
+A: Enable biometric login, use strong unique passwords, keep the app updated, never share your PIN or passwords, log out on shared devices, monitor transactions regularly, and report suspicious activity immediately.
+
+Q: How is my payment data protected?
+A: All payment data is encrypted end-to-end and never stored in plain text. Fenlo follows strict security protocols and compliance standards to ensure your financial information remains completely secure.
+
+Q: Can I use virtual cards for online shopping?
+A: Yes, Fenlo offers virtual card numbers for secure online shopping. These protect your real card details and can be easily managed or cancelled through the app without affecting your main card.

rasa/cli/project_templates/finance/domain/_system/patterns/pattern_session_start.yml

@@ -0,0 +1,11 @@
+responses:
+  utter_session_start_greeting:
+    - text: "Hi! I'm {agent_name}, your {bank_name} banking agent. I'm here to help you with {skills_summary}."
+      metadata:
+        rephrase: True
+    - text: "Hello! Welcome to {bank_name}. I'm {agent_name} and I can help you with banking tasks like {skills_summary}."
+      metadata:
+        rephrase: True
+    - text: "Welcome to {bank_name}! I'm {agent_name}, ready to help with your banking needs."
+      metadata:
+        rephrase: True

rasa/cli/project_templates/finance/domain/accounts/check_balance.yml

@@ -1,11 +1,15 @@
 version: "3.1"
 
 slots:
-  account:
-    type: text
+  current_balance:
+    type: float
     mappings:
-      - type: from_llm
+      - type: controlled
 
 actions:
-  - action_ask_account
-  - action_check_balance
+  - check_balance
+
+responses:
+  utter_current_balance:
+    - text: "Your current account balance is {current_balance}."
+    - text: "You have {current_balance} available in your {bank_name} account."

rasa/cli/project_templates/finance/domain/accounts/download_statements.yml

@@ -0,0 +1,40 @@
+version: '3.1'
+slots:
+  statement_format:
+    type: categorical
+    values:
+      - pdf
+      - csv
+    mappings:
+      - type: from_llm
+
+responses:
+  utter_ask_statement_month:
+    - text: For which month would you like the statement?
+  utter_ask_statement_year:
+    - text: For which year would you like the statement?
+  utter_ask_statement_format:
+    - text: "Which format would you like your statement in?"
+      buttons:
+        - title: "PDF"
+          payload: "/SetSlots(statement_format=pdf)"
+        - title: "CSV"
+          payload: "/SetSlots(statement_format=csv)"
+  utter_ask_statement_download_confirmation:
+    - text: "Just to confirm, would you like to download your {statement_month} {statement_year} statement as a PDF?"
+      buttons:
+        - title: "Yes"
+          payload: "/SetSlots(confirmation=true)"
+        - title: "No"
+          payload: "/SetSlots(confirmation=false)"
+    - text: "Great! Should I go ahead and download the statement in PDF format for you?"
+      buttons:
+        - title: "Yes"
+          payload: "/SetSlots(confirmation=true)"
+        - title: "No"
+          payload: "/SetSlots(confirmation=false)"
+  utter_statement_download_complete:
+    - text: Your statement for {statement_month} {statement_year} in {statement_format}
+        format has been downloaded.
+  utter_statement_download_cancelled:
+    - text: Statement download cancelled.

rasa/cli/project_templates/finance/domain/bills/bill_pay_reminder.yml

@@ -0,0 +1,49 @@
+version: "3.1"
+
+slots:
+  biller_name:
+    type: text
+    mappings:
+      - type: from_llm
+  bill_due_date:
+    type: text
+    mappings:
+      - type: from_llm
+  reminder_frequency:
+    type: categorical
+    values:
+      - once
+      - monthly
+      - weekly
+    mappings:
+      - type: from_llm
+
+responses:
+  utter_ask_biller_name:
+    - text: "Who is the bill for?"
+  utter_ask_bill_due_date:
+    - text: "What date is this bill due?"
+  utter_ask_reminder_frequency:
+    - text: "How often should I remind you? Once, monthly, or weekly?"
+      buttons:
+        - title: "Once"
+          payload: "/SetSlots(reminder_frequency=once)"
+        - title: "Monthly"
+          payload: "/SetSlots(reminder_frequency=monthly)"
+        - title: "Weekly"
+          payload: "/SetSlots(reminder_frequency=weekly)"
+  utter_ask_bill_pay_reminder_confirmation:
+    - text: "Just to confirm - I'll setup a reminder to pay {biller_name} on {bill_due_date} ({reminder_frequency})?"
+      buttons:
+        - title: "Yes"
+          payload: "/SetSlots(confirmation=true)"
+        - title: "No"
+          payload: "/SetSlots(confirmation=false)"
+  utter_bill_pay_reminder_complete:
+    - condition: slots.reminder_frequency == "once"
+      text: "All set! I'll remind you to pay {biller_name} on {bill_due_date}. If you need to make any changes, just let me know!"
+    - condition: slots.reminder_frequency != "once"
+      text: "All set! I'll remind you to pay {biller_name} on {bill_due_date} {reminder_frequency}. If you need to make any changes, just let me know!"
+    - text: "Your reminder for {biller_name} is saved. I’ll give you a heads-up on {bill_due_date} ({reminder_frequency}). Need to update anything else?"
+  utter_bill_pay_reminder_cancelled:
+    - text: "Okay, I won’t set up that reminder. If you change your mind, just ask me anytime."

rasa/cli/project_templates/finance/domain/cards/activate_card.yml

@@ -0,0 +1,24 @@
+version: '3.1'
+
+responses:
+  utter_start_activate_card:
+    - text: "Let's get your card activated!"
+      metadata:
+        rephrase: True
+  utter_ask_activate_card_confirmation:
+    - text: "Are you sure you want to activate your card ending in {bank_card_number}?"
+      buttons:
+        - title: "Yes, activate it"
+          payload: /SetSlots(confirmation=true)
+        - title: "No, cancel"
+          payload: /SetSlots(confirmation=false)
+      metadata:
+        rephrase: True
+  utter_activate_card_successful:
+    - text: "Perfect! Your card is now activated and ready to use."
+      metadata:
+        rephrase: True
+  utter_activate_card_cancelled:
+    - text: "No problem! I've cancelled the activation. Let me know if you'd like to try again later."
+      metadata:
+        rephrase: True

rasa/cli/project_templates/finance/domain/cards/block_card.yml

@@ -1,101 +1,44 @@
-version: "3.1"
-
+version: '3.1'
 slots:
-  reason_for_blocking:
-    type: categorical
-    values:
-      - lost
-      - fraud
-      - stolen
-      - damaged
-      - expired
-      - traveling
-      - moving
-  address_confirmed:
-    type: bool
-  fraud_reported:
-    type: bool
-    initial_value: false
-  temp_block_card:
-    type: bool
-    initial_value: false
-  confirm_issue_new_card:
-    type: bool
-  address:
-    type: text
-  card_status:
+  card_block_type:
     type: categorical
     values:
-      - active
-      - inactive
-actions:
-  - action_update_card_status
+      - permanent
+      - temporary
+    mappings:
+    - type: from_llm
 
 responses:
-  utter_ask_reason_for_blocking:
-    - text: "Please tell us the reason for blocking"
-      buttons:
-      - title: "I lost my card"
-        payload: "/SetSlots(reason_for_blocking=lost)"
-      - title: "My card is damaged"
-        payload: "/SetSlots(reason_for_blocking=damaged)"
-      - title: "I suspect fraud on my account"
-        payload: "/SetSlots(reason_for_blocking=fraud)"
-      - title: "My card has expired"
-        payload: "/SetSlots(reason_for_blocking=expired)"
-      - title: "I'm planning to travel soon"
-        payload: "/SetSlots(reason_for_blocking=traveling)"
-      - title: "I'm moving to a new address"
-        payload: "/SetSlots(reason_for_blocking=moving)"
-  utter_block_card_understand:
-    - text: "Okay, we can block a card. Let's do it in a few steps"
+  utter_start_block_card:
+    - text: "I can help you block your card right away."
       metadata:
         rephrase: True
-  utter_ask_address_confirmed:
-    - text: "I have found your address: {physical_address}. Should the new card be delivered there?"
+  utter_ask_card_block_type:
+    - text: "Would you like to permanently block your card or just freeze it temporarily?"
+      buttons:
+        - title: "Block permanently"
+          payload: /SetSlots(card_block_type=permanent)
+        - title: "Freeze temporarily"
+          payload: /SetSlots(card_block_type=temporary)
+  utter_block_card_successful:
+    - text: "Done! Your card has been permanently blocked."
+  utter_block_card_cancelled:
+    - text: "No problem! I've cancelled the block request. Your card remains active."
+  utter_ask_block_card_confirmation:
+    - condition: slots.card_block_type == "permanent"
+      text: "Are you sure you want to permanently block the card {bank_card_number}?"
       buttons:
         - title: "Yes"
-          payload: "/SetSlots(address_confirmed=True)"
+          payload: "/SetSlots(confirmation=true)"
         - title: "No"
-          payload: "/SetSlots(address_confirmed=False)"
-  utter_confirm_physical_address:
-    - text: "Your card will be delivered to {physical_address} within 7 business days"
-  utter_card_blocked:
-    - condition:
-        - type: slot
-          name: fraud_reported
-          value: true
-      text: "Since you have reported {reason_for_blocking}, we will block your card"
-    - condition:
-        - type: slot
-          name: temp_block_card
-          value: true
-      text: "Since you are {reason_for_blocking}, we will temporarily block your card."
-    - text: We will block your card.
-  utter_ask_confirm_issue_new_card:
-    - text: "Would you like to be issued a new card?"
-      buttons:
-        - title: "Yes, send me a new card"
-          payload: "/SetSlots(confirm_issue_new_card=true)"
-        - title: "No, just block my card"
-          payload: "/SetSlots(confirm_issue_new_card=false)"
-  utter_ask_address:
-    - text: "Would you like us to deliver your new card to this address: {physical_address}?"
+          payload: "/SetSlots(confirmation=false)"
+    - condition: slots.card_block_type == "temporary"
+      text: "Are you sure you want to temporarily freeze the card {bank_card_number}?"
       buttons:
-        - title: "Yes, send a new card"
-          payload: "/SetSlots(address_confirmed=true)"
-        - title: "No, I'll go to the bank"
-          payload: "/SetSlots(address_confirmed=false)"
-  utter_contact_support:
-    - text: "Should you require further assistance, please contact our support team at 020 7777 7777. Thank you for being a valued customer."
-    - text: "If you have any questions or concerns, please don't hesitate to reach out to our support team at 020 7777 7777. We're here to help."
-    - text: "For additional support, please contact our customer service team at 020 7777 7777. Thank you for being a valued customer."
-  utter_acknowledge_reason_damaged_expired:
-    - text: "Thank you for letting us know. I'm sorry to hear the card was {reason_for_blocking}"
-      metadata:
-        rephrase: True
-  utter_acknowledge_reason_fraud_stolen_lost:
-    - text: "As your card was potentially stolen, it's crucial to report this incident to the authorities. Please contact your local law enforcement agency immediately."
-    - text: "Given the unfortunate potential theft of your card, please report this incident to your local law enforcement agency. We'll work together to minimize the impact of this situation."
-  utter_acknowledge_reason_travelling_moving:
-    - text: Thanks for informing us about moving.
+        - title: "Yes"
+          payload: "/SetSlots(confirmation=true)"
+        - title: "No"
+          payload: "/SetSlots(confirmation=false)"
+
+  utter_freeze_card_successful:
+    - text: "Your card has been temporarily frozen."

rasa/cli/project_templates/finance/domain/cards/list_cards.yml

@@ -0,0 +1,16 @@
+version: "3.1"
+
+responses:
+  utter_list_cards:
+    - text: "You currently have the following bank cards:\n{cards_list}"
+  utter_no_cards:
+    - text: "You currently have no bank cards."
+
+slots:
+  cards_list:
+    type: text
+    mappings:
+      - type: controlled
+
+actions: 
+  - list_cards

rasa/cli/project_templates/finance/domain/cards/replace_card.yml

@@ -0,0 +1,43 @@
+version: "3.1"
+
+slots:
+  confirm_correct_card:
+    type: bool
+    mappings:
+      - type: from_llm
+  replacement_reason:
+    type: categorical
+    values:
+      - lost
+      - damaged
+    mappings:
+      - type: from_llm
+  was_card_used_fraudulently:
+    type: bool
+    mappings:
+      - type: from_llm
+
+responses:
+  utter_ask_confirm_correct_card:
+    - text: I've found the card with number ****3452 on file. Is this the card you want to replace?
+  utter_relevant_card_not_linked:
+    - text: Seems like I don't have the card you're asking about on file.
+  utter_ask_replacement_reason:
+    - text: Why do you need to replace your card?
+      buttons:
+      - title: "Lost"
+        payload: /SetSlots(replacement_reason=lost)
+      - title: "Damaged"
+        payload: /SetSlots(replacement_reason=damaged)
+  utter_ask_was_card_used_fraudulently:
+    - text: Is it possible that someone else has managed to use your card?
+  utter_will_cancel_and_send_new:
+    - text: Alright, I'll cancel your card and send you a new one.
+  utter_new_card_has_been_ordered:
+    - text: Your new card should arrive in 3 to 5 business days in a white envelope.
+  utter_report_fraud:
+    - text: I am sorry to hear that. Unfortunately, I can't directly handle fraudulently used cards. Please go to FinX.com/disputes, to report the fraud on your account.
+  utter_unknown_replacement_reason_handover:
+    - text: Let me connect you to an agent, to get the details of what happened to your card.
+  utter_failed_handoff:
+    - text: I am sorry, I was not able to connect you to an agent. I have created a support ticket for you. Someone will reach out to you shortly.

rasa/cli/project_templates/finance/domain/cards/shared.yml

@@ -0,0 +1,15 @@
+actions:
+  - check_that_card_exists
+
+slots:
+  bank_card_number:
+    type: text
+    mappings:
+      - type: from_llm
+
+responses:
+  utter_bank_card_not_found:
+    - text: "The card number you provided could not be found. Please check and try again."
+
+  utter_ask_bank_card_number:
+    - text: "What is the number of the card you wish to perform this action for?"

rasa/cli/project_templates/finance/domain/contacts/add_contact.yml

@@ -0,0 +1,37 @@
+version: "3.1"
+
+actions:
+  - add_contact
+
+slots:
+  add_contact_name:
+    type: text
+    mappings:
+    - type: from_llm
+  add_contact_handle:
+    type: text
+    mappings:
+      - type: from_llm
+
+responses:
+  utter_ask_add_contact_confirmation:
+    - text: Do you want to add {add_contact_name}({add_contact_handle}) to your contacts?
+      buttons:
+        - payload: "/SetSlots(confirmation=true)"
+          title: "Yes"
+        - payload: "/SetSlots(confirmation=true)"
+          title: "No, cancel"
+  utter_ask_add_contact_handle:
+    - text: "What's the account handle or number for this contact? Example: @shaun"
+      metadata:
+        rephrase: True
+  utter_ask_add_contact_name:
+    - text: "What's the name of this contact?"
+  utter_add_contact_error:
+    - text: "I'm sorry, something went wrong while adding the contact. Please try again."
+  utter_add_contact_cancelled:
+    - text: "No problem! I've cancelled adding the contact."
+  utter_contact_already_exists:
+    - text: "You already have a contact with that handle in your list."
+  utter_contact_added:
+    - text: "Great! I've added {add_contact_name} to your contacts."

rasa/cli/project_templates/finance/domain/contacts/list_contacts.yml

@@ -0,0 +1,16 @@
+version: "3.1"
+
+actions:
+  - list_contacts
+
+slots:
+  contacts_list:
+    type: text
+    mappings:
+      - type: controlled
+
+responses:
+  utter_no_contacts:
+    - text: You have no contacts in your list.
+  utter_list_contacts:
+    - text: "You currently have the following contacts:\n {contacts_list}"

rasa/cli/project_templates/finance/domain/contacts/remove_contact.yml

@@ -0,0 +1,32 @@
+version: "3.1"
+
+actions:
+  - remove_contact
+  - action_ask_remove_contact_handle
+
+slots:
+  remove_contact_name:
+    type: text
+    mappings:
+      - type: from_llm
+  remove_contact_handle:
+    type: text
+    mappings:
+      - type: from_llm
+
+responses:
+  utter_contact_not_in_list:
+    - text: That contact is not in your list.
+  utter_remove_contact_error:
+    - text: Something went wrong, please try again.
+  utter_remove_contact_success:
+     - text: Removed {remove_contact_handle}({remove_contact_name}) from your contacts.
+  utter_ask_remove_contact_confirmation:
+    - buttons:
+        - payload: /SetSlots(confirmation=true)
+          title: "Yes"
+        - payload: /SetSlots(confirmation=false)
+          title: "No, cancel the removal"
+      text: Should I remove {remove_contact_handle} from your contact list?
+  utter_remove_contact_cancelled:
+    - text: Okay, I am cancelling this removal of a contact.