odoo-addon-helpdesk-mgmt-fieldservice 16.0.1.1.0__py3-none-any.whl

odoo/addons/helpdesk_mgmt_fieldservice/views/fsm_order_views.xml

@@ -0,0 +1,16 @@
+<?xml version="1.0" encoding="utf-8" ?>
+<odoo>
+
+    <!-- FieldService Order Form View -->
+    <record id="view_fsm_order_ticket_form" model="ir.ui.view">
+        <field name="name">view.fsm.order.ticket.form</field>
+        <field name="model">fsm.order</field>
+        <field name="inherit_id" ref="fieldservice.fsm_order_form" />
+        <field name="arch" type="xml">
+            <field name="template_id" position="after">
+                <field name="ticket_id" />
+            </field>
+        </field>
+    </record>
+
+</odoo>

odoo/addons/helpdesk_mgmt_fieldservice/views/helpdesk_ticket_views.xml

@@ -0,0 +1,149 @@
+<?xml version="1.0" encoding="UTF-8" ?>
+<!-- Copyright 2019 Open Source Integrators
+     Copyright 2020 - TODAY, Marcel Savegnago - Escodoo
+     License LGPL-3.0 or later (http://www.gnu.org/licenses/lgpl). -->
+<!-- pylint:disable=dangerous-view-replace-wo-priority -->
+<odoo>
+    <!-- Helpdesk Ticket Form View -->
+    <record id="helpdesk_ticket_view_service_request_form" model="ir.ui.view">
+        <field name="name">helpdesk.ticket.service.request.form</field>
+        <field name="model">helpdesk.ticket</field>
+        <field name="inherit_id" ref="helpdesk_mgmt.ticket_view_form" />
+        <field name="arch" type="xml">
+            <page name="other_info" position="after">
+                    <page string="Service Orders">
+                        <button
+                        name="action_create_order"
+                        string="Create FSM Order"
+                        type="object"
+                        class="btn btn-primary mb8"
+                    />
+                        <field name="fsm_order_ids">
+                            <tree create="false">
+                                <field name="name" style="pointer-events:none;" />
+                                <field
+                                name="location_id"
+                                style="pointer-events:none;"
+                            />
+                                <field name="stage_id" style="pointer-events:none;" />
+                                <field name="person_id" style="pointer-events:none;" />
+                                <field
+                                name="scheduled_date_start"
+                                style="pointer-events:none;"
+                            />
+                                <field
+                                name="scheduled_date_end"
+                                style="pointer-events:none;"
+                            />
+                                <field
+                                name="scheduled_duration"
+                                style="pointer-events:none;"
+                            />
+                                <button
+                                name="action_view_order"
+                                string="Open"
+                                type="object"
+                                class="helpdesk_column"
+                            />
+                            </tree>
+                        </field>
+                    </page>
+            </page>
+            <field name="partner_id" position="before">
+                <field name="partner_domain" invisible="1" />
+                <field name="all_partners" invisible="1" />
+                <field name="fsm_location_id" />
+            </field>
+            <field name="partner_id" position="attributes">
+                <attribute
+                    name="domain"
+                >['|', ('service_location_id', '=', partner_domain), (all_partners, '=', True)]</attribute>
+            </field>
+        </field>
+    </record>
+
+    <record id="helpdesk_ticket_search_closed_orders" model="ir.ui.view">
+        <field name="name">helpdesk.ticket.service.form.logic</field>
+        <field name="model">helpdesk.ticket</field>
+        <field name="inherit_id" ref="helpdesk_mgmt.helpdesk_ticket_view_search" />
+        <field name="arch" type="xml">
+            <filter name="open" position="after">
+                <filter
+                    string="Closed FSM Orders"
+                    domain="[('stage_id.closed', '=', False), ('fsm_order_ids', '!=', False), ('fsm_order_ids.stage_id.is_closed', '=', False)]"
+                    name="closed_fsm_order"
+                />
+            </filter>
+        </field>
+    </record>
+
+    <record id="helpdesk_ticket_view_form_logic" model="ir.ui.view">
+        <field name="name">helpdesk.ticket.service.form.logic</field>
+        <field name="model">helpdesk.ticket</field>
+        <field name="inherit_id" ref="helpdesk_mgmt.ticket_view_form" />
+        <field name="priority">99</field>
+        <field name="arch" type="xml">
+            <field name="partner_name" position="attributes">
+                <attribute name="invisible">1</attribute>
+            </field>
+            <field name="partner_email" position="replace">
+                <field
+                    name="partner_email"
+                    attrs="{'invisible': [('partner_id','=',False)]}"
+                />
+            </field>
+            <field name="description" position="replace">
+                <group string="Description" name="description_grp">
+                    <field name="description" widget="html" />
+                </group>
+                <group string="Resolution" name="resolution_grp">
+                    <field name="resolution" />
+                </group>
+            </field>
+        </field>
+    </record>
+
+    <record id="helpdesk_ticket_tree_view_location" model="ir.ui.view">
+        <field name="name">helpdesk.ticket.tree.location</field>
+        <field name="model">helpdesk.ticket</field>
+        <field name="inherit_id" ref="helpdesk_mgmt.ticket_view_tree" />
+        <field name="arch" type="xml">
+            <field name="partner_name" position="after">
+                <field name="fsm_location_id" />
+            </field>
+        </field>
+    </record>
+
+    <record id="helpdesk_ticket_search_view_location" model="ir.ui.view">
+        <field name="name">helpdesk.ticket.search.location</field>
+        <field name="model">helpdesk.ticket</field>
+        <field name="inherit_id" ref="helpdesk_mgmt.helpdesk_ticket_view_search" />
+        <field name="arch" type="xml">
+            <field name="partner_id" position="after">
+                <field name="fsm_location_id" />
+            </field>
+        </field>
+    </record>
+
+    <menuitem
+        id="menu_helpdesk_op"
+        name="Operations"
+        parent="helpdesk_mgmt.helpdesk_ticket_main_menu"
+        sequence="10"
+    />
+
+    <menuitem
+        id="menu_helpdesk_fsm_order"
+        name="Service Orders"
+        action="fieldservice.action_fsm_dash_order"
+        parent="menu_helpdesk_op"
+        sequence="20"
+    />
+
+    <menuitem
+        id="helpdesk_mgmt.helpdesk_ticket_menu"
+        name="All Tickets"
+        parent="menu_helpdesk_op"
+    />
+
+</odoo>

odoo/addons/helpdesk_mgmt_fieldservice/wizards/__init__.py

@@ -0,0 +1,4 @@
+# Copyright (C) 2019 Pavlov Media
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+
+from . import fsm_order_close_wizard

odoo/addons/helpdesk_mgmt_fieldservice/wizards/fsm_order_close_wizard.py

@@ -0,0 +1,26 @@
+# Copyright (C) 2019 Pavlov Media
+# Copyright 2020 - TODAY, Marcel Savegnago - Escodoo
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+
+from odoo import fields, models
+
+
+class FSMOrderCloseWizard(models.TransientModel):
+    _name = "fsm.order.close.wizard"
+    _description = "FSM Close - Option to Close Ticket"
+
+    resolution = fields.Text()
+    team_id = fields.Many2one("helpdesk.ticket.team", string="Helpdesk Team")
+    stage_id = fields.Many2one("helpdesk.ticket.stage", string="Stage")
+    ticket_id = fields.Many2one("helpdesk.ticket", string="Ticket")
+
+    def action_close_ticket(self):
+        for record in self:
+            if not record.ticket_id.stage_id.closed:
+                record.ticket_id.write(
+                    {"resolution": record.resolution, "stage_id": record.stage_id.id}
+                )
+        return {
+            "type": "ir.actions.client",
+            "tag": "reload",
+        }

odoo/addons/helpdesk_mgmt_fieldservice/wizards/fsm_order_close_wizard.xml

@@ -0,0 +1,43 @@
+<!-- Copyright (C) 2019 Pavlov Media
+     Copyright 2020 - TODAY, Marcel Savegnago - Escodoo
+     License LGPL-3.0 or later (http://www.gnu.org/licenses/lgpl). -->
+<odoo>
+    <record id="fsm_order_close_wizard_view_form" model="ir.ui.view">
+      <field name="name">fsm.order.close.wizard.form</field>
+      <field name="model">fsm.order.close.wizard</field>
+      <field name="arch" type="xml">
+          <form>
+              <div>
+                  There is an open Ticket, would you like to update the related ticket?
+              </div>
+              <group>
+                  <field name="team_id" invisible="1" />
+                  <field name="ticket_id" invisible="1" />
+<!--                  <field name="stage_id"-->
+<!--                         string="Ticket Stage"-->
+<!--                         required="1"-->
+<!--                         domain="[('team_ids', '=', team_id)]"-->
+<!--                         options="{'no_create': True, 'no_open': True, 'no_create_edit': True}"/>-->
+                  <field
+                        name="stage_id"
+                        string="Ticket Stage"
+                        required="1"
+                        options="{'no_create': True, 'no_open': True, 'no_create_edit': True}"
+                    />
+              </group>
+              <group>
+                  <field name="resolution" string="Ticket Resolution" required="1" />
+              </group>
+              <footer>
+                  <button
+                        string="Close Ticket"
+                        name="action_close_ticket"
+                        type="object"
+                        class="oe_highlight"
+                    />
+                  <button string="Cancel" class="btn-default" special="cancel" />
+              </footer>
+          </form>
+        </field>
+    </record>
+</odoo>

odoo_addon_helpdesk_mgmt_fieldservice-16.0.1.1.0.dist-info/METADATA

@@ -0,0 +1,129 @@
+Metadata-Version: 2.1
+Name: odoo-addon-helpdesk_mgmt_fieldservice
+Version: 16.0.1.1.0
+Summary: Create service orders from a ticket
+Home-page: https://github.com/OCA/helpdesk
+Author: Open Source Integrators, Escodoo, Odoo Community Association (OCA)
+Author-email: support@odoo-community.org
+License: AGPL-3
+Classifier: Programming Language :: Python
+Classifier: Framework :: Odoo
+Classifier: Framework :: Odoo :: 16.0
+Classifier: License :: OSI Approved :: GNU Affero General Public License v3
+Requires-Python: >=3.10
+Requires-Dist: odoo-addon-fieldservice<16.1dev,>=16.0dev
+Requires-Dist: odoo-addon-helpdesk-mgmt<16.1dev,>=16.0dev
+Requires-Dist: odoo<16.1dev,>=16.0a
+
+.. image:: https://odoo-community.org/readme-banner-image
+   :target: https://odoo-community.org/get-involved?utm_source=readme
+   :alt: Odoo Community Association
+
+==========================
+Helpdesk Mgmt Fieldservice
+==========================
+
+.. 
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+   !! This file is generated by oca-gen-addon-readme !!
+   !! changes will be overwritten.                   !!
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+   !! source digest: sha256:b43f0685d59737ce8e7c6445a0ffc51a0a1955b201c9baa7fbc1ff7b369e3bdb
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+
+.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
+    :target: https://odoo-community.org/page/development-status
+    :alt: Beta
+.. |badge2| image:: https://img.shields.io/badge/license-AGPL--3-blue.png
+    :target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
+    :alt: License: AGPL-3
+.. |badge3| image:: https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github
+    :target: https://github.com/OCA/helpdesk/tree/16.0/helpdesk_mgmt_fieldservice
+    :alt: OCA/helpdesk
+.. |badge4| image:: https://img.shields.io/badge/weblate-Translate%20me-F47D42.png
+    :target: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_mgmt_fieldservice
+    :alt: Translate me on Weblate
+.. |badge5| image:: https://img.shields.io/badge/runboat-Try%20me-875A7B.png
+    :target: https://runboat.odoo-community.org/builds?repo=OCA/helpdesk&target_branch=16.0
+    :alt: Try me on Runboat
+
+|badge1| |badge2| |badge3| |badge4| |badge5|
+
+This module allows the helpdesk user to track the status of related service orders.
+
+**Table of contents**
+
+.. contents::
+   :local:
+
+Installation
+============
+
+To install this module, you need to:
+
+* Install helpdesk_mgmt_fieldservice
+
+Configuration
+=============
+
+There is no need to do anything to configure this module
+
+Usage
+=====
+
+* Go to Helpdesk
+* Create or select a ticket
+* In the "Service Orders" tab, you can create service orders for the FSM team
+
+To close a ticket, all the related service orders must be closed.
+
+Changelog
+=========
+
+12.0.1.0.0 (2016-06-19)
+~~~~~~~~~~~~~~~~~~~~~~~
+* [ADD] Add this module OCA/helpdesk project
+
+Bug Tracker
+===========
+
+Bugs are tracked on `GitHub Issues <https://github.com/OCA/helpdesk/issues>`_.
+In case of trouble, please check there if your issue has already been reported.
+If you spotted it first, help us to smash it by providing a detailed and welcomed
+`feedback <https://github.com/OCA/helpdesk/issues/new?body=module:%20helpdesk_mgmt_fieldservice%0Aversion:%2016.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.
+
+Do not contact contributors directly about support or help with technical issues.
+
+Credits
+=======
+
+Authors
+~~~~~~~
+
+* Open Source Integrators
+* Escodoo
+
+Contributors
+~~~~~~~~~~~~
+
+* Bhavesh Odedra <bodedra@opensourceintegrators.com>
+* Open Source Integrators <contact@opensourceintegrators.com>
+* Serpent Consulting Services Pvt. Ltd. <support@serpentcs.com>
+* Marcel Savegnago <marcel.savegnago@escodoo.com.br>
+
+Maintainers
+~~~~~~~~~~~
+
+This module is maintained by the OCA.
+
+.. image:: https://odoo-community.org/logo.png
+   :alt: Odoo Community Association
+   :target: https://odoo-community.org
+
+OCA, or the Odoo Community Association, is a nonprofit organization whose
+mission is to support the collaborative development of Odoo features and
+promote its widespread use.
+
+This module is part of the `OCA/helpdesk <https://github.com/OCA/helpdesk/tree/16.0/helpdesk_mgmt_fieldservice>`_ project on GitHub.
+
+You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.

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