sophhub 0.4.21 → 0.4.22

package/skills/insurance-sales-pipeline/src/src/insurance_pipeline_cli/orchestrator.py

@@ -0,0 +1,36 @@
+"""Shared-db read helpers for insurance-sales-pipeline."""
+from __future__ import annotations
+
+from insurance_pipeline_cli import db
+
+
+def customer_exists(customer_id: str) -> bool:
+    conn = db.connect()
+    try:
+        row = conn.execute(
+            "SELECT 1 FROM customers WHERE id=? AND status='active'",
+            (customer_id,),
+        ).fetchone()
+        return bool(row)
+    finally:
+        conn.close()
+
+
+def customer_query(customer_id: str) -> dict:
+    conn = db.connect()
+    try:
+        rows = list(
+            conn.execute("SELECT * FROM customers WHERE id=? AND status='active'", (customer_id,))
+        )
+        return {"ok": True, "customers": [dict(r) for r in rows], "count": len(rows)}
+    finally:
+        conn.close()
+
+
+def product_query(name: str) -> dict:
+    conn = db.connect()
+    try:
+        rows = list(conn.execute("SELECT * FROM products WHERE name=? AND status='active'", (name,)))
+        return {"ok": True, "products": [dict(r) for r in rows], "count": len(rows)}
+    finally:
+        conn.close()

package/skills/insurance-schedule-renewal/skill.json

@@ -0,0 +1,12 @@
+{
+  "name": "insurance-schedule-renewal",
+  "version": "1.0.0",
+  "types": ["store"],
+  "displayName": "保险日程与续保提醒",
+  "description": "续保到期、跟进、沉睡客户唤醒、生日/周年日提醒。瘦 skill：所有业务数据通过 subprocess 调 insurance-customer-policy 实时取，仅本地维护提醒去重表。",
+  "changelog": [
+    { "version": "1.0.0", "date": "2026-05-09", "changes": ["初版 CLI：renewal/followup/dormant/special-date/daily-summary"] }
+  ],
+  "createdAt": "2026-05-09",
+  "updatedAt": "2026-05-09"
+}

package/skills/insurance-schedule-renewal/src/SKILL.md

@@ -0,0 +1,94 @@
+---
+name: insurance-schedule-renewal
+description: "保险经纪人日程与续保提醒：续保到期、跟进提醒、沉睡客户唤醒、客户生日 / 保单周年日。所有业务数据直接读写统一保险共享库（insurance.sqlite3）。触发：续保提醒、哪些保单到期、哪些客户该联系、沉睡客户、生日提醒、周年日、看下数据。"
+---
+
+# 日程与续保提醒
+
+## 经营概览（"看下数据"）
+
+聚合脚本由 `insurance-customer-policy` 提供，直接读取共享库：
+
+```bash
+python3 {baseDir}/../../insurance-customer-policy/src/scripts/dashboard_all.py --md
+```
+
+本 skill 的 `daily-summary` 已内嵌相同维度的提醒明细，可单独使用。
+
+## 运行方式
+
+**推荐（云端零配置 / 跨平台）**：
+
+```bash
+python3 {baseDir}/scripts/cli.py <子命令> ...
+```
+
+**高级用法**：
+
+```bash
+# Linux / macOS
+export PYTHONPATH="{baseDir}/src"
+python3 -m insurance_schedule_cli <子命令> ...
+
+# Windows
+cd "{baseDir}"
+set PYTHONPATH=%CD%\src
+python -m insurance_schedule_cli <子命令> ...
+```
+
+默认数据库：
+
+- Linux / macOS：`~/.config/insurance/insurance.sqlite3`
+- Windows：`%USERPROFILE%\.config\insurance\insurance.sqlite3`
+- 统一变量：`INSURANCE_DB_PATH`
+- 兼容变量：`INSURANCE_SCHEDULE_DB_PATH`
+
+共享库包含客户、保单、产品、销售、提醒去重等全量表；本 skill 直接读取，不依赖其他 skill 进程。
+
+## 子命令
+
+| 子命令 | 说明 |
+|--------|------|
+| `renewal-query --days N` | 取 N 天内到期或下次缴费的保单 |
+| `renewal-remind --days N [--mark-sent]` | 列出未发过的续保提醒；`--mark-sent` 标记已发，同一保单同一桶不会重复 |
+| `followup-check --days N` | 超过 N 天未跟进的客户 |
+| `followup-remind --days N [--mark-sent]` | 列出未发过的跟进提醒并去重 |
+| `dormant-query [--days 60]` | 沉睡客户列表 |
+| `dormant-wake [--days 60]` | 沉睡客户 + 唤醒话术建议（按 续保 / 缺口 / 服务关怀 三种角度） |
+| `special-date-query --type birthday\|anniversary [--month N]` | 客户生日 / 保单周年日 |
+| `daily-summary` | 输出 5 类汇总数 + Markdown 卡片，对应需求文档 `xuqiu/baoxian/richeng.md`（L102-111） |
+| `dashboard --json` | 数字版概览（供入口聚合） |
+
+## 示例
+
+```bash
+python3 {baseDir}/scripts/cli.py renewal-query --days 30
+python3 {baseDir}/scripts/cli.py renewal-remind --days 30 --mark-sent
+python3 {baseDir}/scripts/cli.py followup-check --days 30
+python3 {baseDir}/scripts/cli.py dormant-wake --days 60
+python3 {baseDir}/scripts/cli.py special-date-query --type birthday --month 5
+python3 {baseDir}/scripts/cli.py daily-summary
+```
+
+## 自然语言路由
+
+| 用户说 | 调用命令 |
+|--------|----------|
+| "哪些保单30天内到期？" | `renewal-query --days 30` |
+| "哪些客户该联系了？" | `followup-remind --days 30` |
+| "哪些客户超过一个月没联系了？" | `followup-check --days 30` |
+| "沉睡客户有哪些？" | `dormant-query --days 60` |
+| "唤醒沉睡客户" | `dormant-wake --days 60` |
+| "这个月谁过生日？" | `special-date-query --type birthday` |
+| "这个月有哪些保单周年日？" | `special-date-query --type anniversary` |
+| "今日提醒" / "看下数据" | `daily-summary` |
+
+## 去重机制
+
+`renewal-remind` / `followup-remind` 写 `sent_reminders(reminder_type, target_id, bucket)` 唯一键。同一条提醒在同一桶（如 30d）内已发过会出现在响应的 `already_sent` 中。
+
+## 与其他 Skill 协作
+
+- 与客户、产品、销售 skill 共用同一 `insurance.sqlite3`，天然数据实时一致。
+- 唤醒话术风格参照 `insurance-policy-review` 的合规边界与「续保提醒（温和版/强节点版）」模板。
+- 可选增强：通过 `schedule-reminder` 注册 cron，每日早上自动跑 `daily-summary` 并通过 `--system-event --session main` 推送回当前对话。

package/skills/insurance-schedule-renewal/src/pyproject.toml

@@ -0,0 +1,9 @@
+[project]
+name = "insurance-schedule-renewal"
+version = "1.0.0"
+description = "Insurance schedule & renewal reminder CLI"
+requires-python = ">=3.10"
+dependencies = []
+
+[tool.uv]
+package = true

package/skills/insurance-schedule-renewal/src/scripts/cli.py

@@ -0,0 +1,16 @@
+#!/usr/bin/env python3
+"""Cloud-friendly entrypoint for insurance-schedule-renewal."""
+from __future__ import annotations
+
+import sys
+from pathlib import Path
+
+SCRIPTS_DIR = Path(__file__).resolve().parent
+if str(SCRIPTS_DIR) not in sys.path:
+    sys.path.insert(0, str(SCRIPTS_DIR))
+
+from insurance_schedule_cli.cli import main
+
+
+if __name__ == "__main__":
+    raise SystemExit(main(sys.argv[1:]))

package/skills/insurance-schedule-renewal/src/scripts/insurance_schedule_cli/__main__.py

@@ -0,0 +1,4 @@
+from insurance_schedule_cli.cli import main
+
+if __name__ == "__main__":
+    raise SystemExit(main())

package/skills/insurance-schedule-renewal/src/scripts/insurance_schedule_cli/cli.py

@@ -0,0 +1,429 @@
+"""Insurance schedule & renewal reminder CLI (thin skill).
+
+All business data is read from shared insurance.sqlite3.
+"""
+from __future__ import annotations
+
+import argparse
+import json
+import sqlite3
+import sys
+from datetime import datetime, timedelta
+from typing import Any
+
+from insurance_schedule_cli import db, orchestrator
+
+# Ensure UTF-8 stdout/stderr regardless of host shell codepage (Windows GBK etc.)
+try:
+    sys.stdout.reconfigure(encoding="utf-8")
+    sys.stderr.reconfigure(encoding="utf-8")
+except (AttributeError, OSError):
+    pass
+
+
+def print_json(obj: Any) -> None:
+    print(json.dumps(obj, ensure_ascii=False, indent=2))
+
+
+def today() -> datetime:
+    return datetime.now().replace(hour=0, minute=0, second=0, microsecond=0)
+
+
+def fmt_date(d: datetime) -> str:
+    return d.strftime("%Y-%m-%d")
+
+
+def parse_dt(s: str | None) -> datetime | None:
+    if not s:
+        return None
+    try:
+        return datetime.strptime(s.strip()[:10], "%Y-%m-%d")
+    except ValueError:
+        return None
+
+
+# ---------- renewal ----------
+
+def _renewal_items(days: int) -> list[dict]:
+    """One reminder per policy; pick the earliest of (expire_date, next_pay_date) inside horizon."""
+    horizon = today() + timedelta(days=int(days))
+    horizon_str = fmt_date(horizon)
+    by_expire = orchestrator.policy_query(expire_before=horizon_str)
+    by_pay = orchestrator.policy_query(next_pay_before=horizon_str)
+    best: dict[str, dict] = {}
+    for src, key in [(by_expire, "expire"), (by_pay, "next_pay")]:
+        for p in src.get("policies") or []:
+            pid = p.get("id")
+            if not pid:
+                continue
+            target_date = p.get("expire_date") if key == "expire" else p.get("next_pay_date")
+            tdt = parse_dt(target_date)
+            if not tdt or tdt < today() or tdt > horizon:
+                continue
+            days_remaining = (tdt - today()).days
+            existing = best.get(pid)
+            if existing and existing["days_remaining"] <= days_remaining:
+                continue
+            cust_d = orchestrator.customer_query(customer_id=p.get("customer_id"))
+            cust = (cust_d.get("customers") or [{}])[0]
+            best[pid] = {
+                "policy_id": pid,
+                "customer_id": p.get("customer_id"),
+                "customer_name": cust.get("name") or "",
+                "company": p.get("company"),
+                "product_name": p.get("product_name"),
+                "premium": p.get("premium"),
+                "kind": key,
+                "target_date": target_date,
+                "days_remaining": days_remaining,
+            }
+    items = list(best.values())
+    items.sort(key=lambda x: x["days_remaining"])
+    return items
+
+
+def _bucket_for_days(days: int) -> str:
+    return f"{int(days)}d"
+
+
+def _check_sent(conn: sqlite3.Connection, rtype: str, target: str, bucket: str) -> bool:
+    row = conn.execute(
+        "SELECT 1 FROM sent_reminders WHERE reminder_type=? AND target_id=? AND bucket=?",
+        (rtype, target, bucket),
+    ).fetchone()
+    return bool(row)
+
+
+def _mark_sent(conn: sqlite3.Connection, rtype: str, target: str, bucket: str, note: str = "") -> bool:
+    try:
+        conn.execute(
+            "INSERT INTO sent_reminders (reminder_type, target_id, bucket, note) VALUES (?,?,?,?)",
+            (rtype, target, bucket, note),
+        )
+        conn.commit()
+        return True
+    except sqlite3.IntegrityError:
+        return False
+
+
+def cmd_renewal_query(conn: sqlite3.Connection, args: argparse.Namespace) -> int:
+    items = _renewal_items(int(args.days))
+    print_json({"ok": True, "days": int(args.days), "items": items, "count": len(items)})
+    return 0
+
+
+def cmd_renewal_remind(conn: sqlite3.Connection, args: argparse.Namespace) -> int:
+    items = _renewal_items(int(args.days))
+    bucket = _bucket_for_days(args.days)
+    new_items = []
+    skipped = []
+    for it in items:
+        if _check_sent(conn, "renewal", it["policy_id"], bucket):
+            skipped.append(it)
+            continue
+        if args.mark_sent:
+            _mark_sent(conn, "renewal", it["policy_id"], bucket, note=it.get("kind", ""))
+        new_items.append(it)
+    print_json({"ok": True, "bucket": bucket, "new": new_items, "already_sent": skipped,
+                "new_count": len(new_items), "skipped_count": len(skipped)})
+    return 0
+
+
+# ---------- followup ----------
+
+def _followup_lapsed(days_threshold: int) -> list[dict]:
+    cust = orchestrator.customer_query()
+    fu = orchestrator.followup_query()
+    last_by_cust: dict[str, str] = {}
+    for f in fu.get("followups") or []:
+        cid = f.get("customer_id")
+        ts = f.get("created_at")
+        if cid and ts and (cid not in last_by_cust or ts > last_by_cust[cid]):
+            last_by_cust[cid] = ts
+    out: list[dict] = []
+    for c in cust.get("customers") or []:
+        cid = c["id"]
+        last = last_by_cust.get(cid) or c.get("last_followup_at")
+        if not last:
+            try:
+                created = datetime.strptime(c["created_at"][:19], "%Y-%m-%d %H:%M:%S")
+            except (ValueError, TypeError):
+                continue
+            days_since = (datetime.now() - created).days
+            last_str = c.get("created_at")
+        else:
+            try:
+                last_dt = datetime.strptime(last[:19], "%Y-%m-%d %H:%M:%S")
+            except ValueError:
+                continue
+            days_since = (datetime.now() - last_dt).days
+            last_str = last
+        if days_since >= int(days_threshold):
+            out.append({
+                "customer_id": cid,
+                "customer_name": c.get("name"),
+                "phone": c.get("phone"),
+                "days_since_followup": days_since,
+                "last_followup_at": last_str,
+            })
+    out.sort(key=lambda x: x["days_since_followup"], reverse=True)
+    return out
+
+
+def cmd_followup_check(conn: sqlite3.Connection, args: argparse.Namespace) -> int:
+    items = _followup_lapsed(int(args.days))
+    print_json({"ok": True, "days": int(args.days), "items": items, "count": len(items)})
+    return 0
+
+
+def cmd_followup_remind(conn: sqlite3.Connection, args: argparse.Namespace) -> int:
+    items = _followup_lapsed(int(args.days))
+    bucket = _bucket_for_days(args.days)
+    new_items, skipped = [], []
+    for it in items:
+        if _check_sent(conn, "followup", it["customer_id"], bucket):
+            skipped.append(it)
+            continue
+        if args.mark_sent:
+            _mark_sent(conn, "followup", it["customer_id"], bucket)
+        new_items.append(it)
+    print_json({"ok": True, "bucket": bucket, "new": new_items, "already_sent": skipped,
+                "new_count": len(new_items), "skipped_count": len(skipped)})
+    return 0
+
+
+# ---------- dormant ----------
+
+def cmd_dormant_query(conn: sqlite3.Connection, args: argparse.Namespace) -> int:
+    items = _followup_lapsed(int(args.days))
+    print_json({"ok": True, "days": int(args.days), "items": items, "count": len(items)})
+    return 0
+
+
+WAKE_TEMPLATES = {
+    "renewal": "{name} 您好，您在 {company} 的{product}快到期了，正好趁此机会一起复盘下保障情况，有什么调整想做的吗？",
+    "gap": "{name} 您好，最近梳理客户档案时注意到您还差{gap}方面的保障，有空我们聊 5 分钟看看怎么补齐？",
+    "service": "{name} 您好，最近天气变化大，提醒您注意身体；顺便跟您同步一下今年理赔体验上的几个小变化。",
+}
+
+
+def cmd_dormant_wake(conn: sqlite3.Connection, args: argparse.Namespace) -> int:
+    items = _followup_lapsed(int(args.days))
+    suggestions: list[dict] = []
+    for it in items:
+        cid = it["customer_id"]
+        gap = orchestrator.gap_analysis(customer_id=cid)
+        gaps = (gap.get("result") or {}).get("gaps") or []
+        renewals = _renewal_items(60)
+        my_renewals = [r for r in renewals if r["customer_id"] == cid]
+        if my_renewals:
+            r0 = my_renewals[0]
+            tpl = WAKE_TEMPLATES["renewal"].format(name=it["customer_name"],
+                                                   company=r0["company"], product=r0["product_name"])
+            angle = "renewal"
+        elif gaps:
+            tpl = WAKE_TEMPLATES["gap"].format(name=it["customer_name"], gap="、".join(gaps[:2]))
+            angle = "gap"
+        else:
+            tpl = WAKE_TEMPLATES["service"].format(name=it["customer_name"])
+            angle = "service"
+        suggestions.append({
+            "customer_id": cid,
+            "customer_name": it["customer_name"],
+            "phone": it.get("phone"),
+            "days_since_followup": it["days_since_followup"],
+            "gaps": gaps,
+            "angle": angle,
+            "script": tpl,
+        })
+    print_json({"ok": True, "days": int(args.days), "items": suggestions, "count": len(suggestions)})
+    return 0
+
+
+# ---------- special-date ----------
+
+def cmd_special_date_query(conn: sqlite3.Connection, args: argparse.Namespace) -> int:
+    month = int(args.month) if args.month else datetime.now().month
+    out: list[dict] = []
+    if args.type == "birthday":
+        cust = orchestrator.customer_query()
+        for c in cust.get("customers") or []:
+            bday = c.get("birthday")
+            if not bday:
+                continue
+            try:
+                m = int(str(bday)[5:7])
+            except (ValueError, TypeError):
+                continue
+            if m == month:
+                out.append({
+                    "customer_id": c["id"],
+                    "customer_name": c["name"],
+                    "phone": c.get("phone"),
+                    "birthday": bday,
+                })
+    elif args.type == "anniversary":
+        pol = orchestrator.policy_query()
+        for p in pol.get("policies") or []:
+            eff = p.get("effective_date")
+            if not eff:
+                continue
+            try:
+                m = int(str(eff)[5:7])
+            except (ValueError, TypeError):
+                continue
+            if m == month:
+                cust_d = orchestrator.customer_query(customer_id=p.get("customer_id"))
+                cust = (cust_d.get("customers") or [{}])[0]
+                eff_dt = parse_dt(eff)
+                years = (datetime.now().year - eff_dt.year) if eff_dt else None
+                out.append({
+                    "policy_id": p["id"],
+                    "customer_id": p.get("customer_id"),
+                    "customer_name": cust.get("name"),
+                    "company": p.get("company"),
+                    "product_name": p.get("product_name"),
+                    "effective_date": eff,
+                    "years": years,
+                })
+    else:
+        print_json({"ok": False, "error": "bad_type", "hint": "type 必须是 birthday 或 anniversary"})
+        return 1
+    print_json({"ok": True, "type": args.type, "month": month, "items": out, "count": len(out)})
+    return 0
+
+
+# ---------- daily-summary / dashboard ----------
+
+def _summarize() -> dict:
+    renewals_30 = _renewal_items(30)
+    followup_30 = _followup_lapsed(30)
+    dormant_60 = _followup_lapsed(60)
+    bday = orchestrator.customer_query()
+    month = datetime.now().month
+    bday_count = 0
+    for c in bday.get("customers") or []:
+        try:
+            if c.get("birthday") and int(str(c["birthday"])[5:7]) == month:
+                bday_count += 1
+        except (ValueError, TypeError):
+            pass
+    pol = orchestrator.policy_query()
+    anniv_count = 0
+    for p in pol.get("policies") or []:
+        try:
+            if p.get("effective_date") and int(str(p["effective_date"])[5:7]) == month:
+                anniv_count += 1
+        except (ValueError, TypeError):
+            pass
+    return {
+        "renewals_30d": renewals_30,
+        "followup_30d": followup_30,
+        "dormant_60d": dormant_60,
+        "birthday_this_month": bday_count,
+        "anniversary_this_month": anniv_count,
+    }
+
+
+def cmd_daily_summary(conn: sqlite3.Connection, args: argparse.Namespace) -> int:
+    s = _summarize()
+    today_str = datetime.now().strftime("%Y-%m-%d")
+    md_lines = [f"⏰ **今日提醒（{today_str}）**", ""]
+    md_lines.append(f"📋 续保提醒：{len(s['renewals_30d'])} 份保单 30 天内到期/缴费")
+    for it in s["renewals_30d"][:5]:
+        md_lines.append(f"  - {it['customer_name']} - {it['product_name']} - {it['target_date']}")
+    md_lines.append(f"📞 跟进提醒：{len(s['followup_30d'])} 位客户超 30 天未联系")
+    md_lines.append(f"💤 沉睡唤醒：{len(s['dormant_60d'])} 位客户超 60 天未联系")
+    md_lines.append(f"🎂 客户生日：{s['birthday_this_month']} 位")
+    md_lines.append(f"🎊 保单周年日：{s['anniversary_this_month']} 位")
+    print_json({
+        "ok": True,
+        "summary": {
+            "renewal_30d": len(s["renewals_30d"]),
+            "followup_30d_lapsed": len(s["followup_30d"]),
+            "dormant_60d": len(s["dormant_60d"]),
+            "birthday_this_month": s["birthday_this_month"],
+            "anniversary_this_month": s["anniversary_this_month"],
+        },
+        "details": s,
+        "markdown": "\n".join(md_lines),
+    })
+    return 0
+
+
+def cmd_dashboard(conn: sqlite3.Connection, args: argparse.Namespace) -> int:
+    s = _summarize()
+    print_json({
+        "ok": True,
+        "skill": "insurance-schedule-renewal",
+        "renewal_30d": len(s["renewals_30d"]),
+        "followup_30d_lapsed": len(s["followup_30d"]),
+        "dormant_60d": len(s["dormant_60d"]),
+        "birthday_this_month": s["birthday_this_month"],
+        "anniversary_this_month": s["anniversary_this_month"],
+    })
+    return 0
+
+
+# ---------- argparse ----------
+
+def build_parser() -> argparse.ArgumentParser:
+    p = argparse.ArgumentParser(prog="insurance_schedule_cli")
+    sub = p.add_subparsers(dest="cmd", required=True)
+
+    a = sub.add_parser("renewal-query")
+    a.add_argument("--days", required=True)
+    a.set_defaults(func=cmd_renewal_query)
+
+    a = sub.add_parser("renewal-remind")
+    a.add_argument("--days", required=True)
+    a.add_argument("--mark-sent", action="store_true")
+    a.set_defaults(func=cmd_renewal_remind)
+
+    a = sub.add_parser("followup-check")
+    a.add_argument("--days", required=True)
+    a.set_defaults(func=cmd_followup_check)
+
+    a = sub.add_parser("followup-remind")
+    a.add_argument("--days", required=True)
+    a.add_argument("--mark-sent", action="store_true")
+    a.set_defaults(func=cmd_followup_remind)
+
+    a = sub.add_parser("dormant-query")
+    a.add_argument("--days", default="60")
+    a.set_defaults(func=cmd_dormant_query)
+
+    a = sub.add_parser("dormant-wake")
+    a.add_argument("--days", default="60")
+    a.set_defaults(func=cmd_dormant_wake)
+
+    a = sub.add_parser("special-date-query")
+    a.add_argument("--type", required=True, choices=["birthday", "anniversary"])
+    a.add_argument("--month")
+    a.set_defaults(func=cmd_special_date_query)
+
+    a = sub.add_parser("daily-summary")
+    a.set_defaults(func=cmd_daily_summary)
+
+    a = sub.add_parser("dashboard")
+    a.add_argument("--json", action="store_true")
+    a.set_defaults(func=cmd_dashboard)
+
+    return p
+
+
+def main(argv: list[str] | None = None) -> int:
+    parser = build_parser()
+    args = parser.parse_args(argv)
+    conn = db.connect()
+    try:
+        return int(args.func(conn, args) or 0)
+    except sqlite3.Error as e:
+        print_json({"ok": False, "error": "sqlite_error", "hint": str(e)})
+        return 1
+    finally:
+        conn.close()
+
+
+if __name__ == "__main__":
+    raise SystemExit(main())