purecloud-platform-client-v2 151.0.0 → 153.0.0

package/index.d.ts

@@ -132,6 +132,7 @@ declare class AnalyticsApi {
   	getAnalyticsUsersDetailsJobResults(jobId: string, opts?: AnalyticsApi.getAnalyticsUsersDetailsJobResultsOptions): Promise<Models.AnalyticsUserDetailsAsyncQueryResponse>; 
   	getAnalyticsUsersDetailsJobsAvailability(): Promise<Models.DataAvailabilityResponse>; 
   	patchAnalyticsReportingSettings(body: Models.AnalyticsReportingSettings): Promise<Models.AnalyticsReportingSettings>; 
+  	postAnalyticsActionsAggregatesQuery(body: Models.ActionAggregationQuery): Promise<Models.ActionAggregateQueryResponse>; 
   	postAnalyticsBotsAggregatesQuery(body: Models.BotAggregationQuery): Promise<Models.BotAggregateQueryResponse>; 
   	postAnalyticsConversationDetailsProperties(conversationId: string, body: Models.PropertyIndexRequest): Promise<Models.PropertyIndexRequest>; 
   	postAnalyticsConversationsAggregatesQuery(body: Models.ConversationAggregationQuery): Promise<Models.ConversationAggregateQueryResponse>; 
@@ -162,6 +163,7 @@ declare namespace AnalyticsApi {
 		"pageSize"?: string;
 		"actionId"?: string;
 		"sessionId"?: string;
+		"language"?: string;
 	}
 	export interface getAnalyticsConversationsDetailsOptions { 
 		"id"?: Array<string>;
@@ -495,6 +497,7 @@ declare namespace ArchitectApi {
 		"pageNumber"?: number;
 		"pageSize"?: number;
 		"showbrief"?: boolean;
+		"sortOrder"?: string;
 	}
 	export interface getFlowsDatatablesOptions { 
 		"expand"?: string;
@@ -639,11 +642,13 @@ declare class AuthorizationApi {
   	getAuthorizationRoleSubjectgrants(roleId: string, opts?: AuthorizationApi.getAuthorizationRoleSubjectgrantsOptions): Promise<Models.SubjectDivisionGrantsEntityListing>; 
   	getAuthorizationRoleUsers(roleId: string, opts?: AuthorizationApi.getAuthorizationRoleUsersOptions): Promise<Models.UserEntityListing>; 
   	getAuthorizationRoles(opts?: AuthorizationApi.getAuthorizationRolesOptions): Promise<Models.OrganizationRoleEntityListing>; 
+  	getAuthorizationSettings(): Promise<Models.AuthorizationSettings>; 
   	getAuthorizationSubject(subjectId: string): Promise<Models.AuthzSubject>; 
   	getAuthorizationSubjectsMe(): Promise<Models.AuthzSubject>; 
   	getAuthorizationSubjectsRolecounts(opts?: AuthorizationApi.getAuthorizationSubjectsRolecountsOptions): Promise<{ [key: string]: object; }>; 
   	getUserRoles(subjectId: string): Promise<Models.UserAuthorization>; 
   	patchAuthorizationRole(roleId: string, body: Models.DomainOrganizationRole): Promise<Models.DomainOrganizationRole>; 
+  	patchAuthorizationSettings(body: Models.AuthorizationSettings): Promise<Models.AuthorizationSettings>; 
   	postAuthorizationDivisionObject(divisionId: string, objectType: string, body: Array<string>): Promise<void>; 
   	postAuthorizationDivisionRestore(divisionId: string, body: Models.AuthzDivision): Promise<Models.AuthzDivision>; 
   	postAuthorizationDivisions(body: Models.AuthzDivision): Promise<Models.AuthzDivision>; 
@@ -1219,14 +1224,16 @@ declare namespace ConversationsApi {
 	export interface getConversationsMessagingIntegrationsOptions { 
 		"pageSize"?: number;
 		"pageNumber"?: number;
-		"expand"?: string;
+		"expand"?: Array<string>;
 		"supportedContentId"?: string;
+		"messagingSettingId"?: string;
 	}
 	export interface getConversationsMessagingIntegrationsFacebookOptions { 
 		"pageSize"?: number;
 		"pageNumber"?: number;
 		"expand"?: string;
 		"supportedContentId"?: string;
+		"messagingSettingId"?: string;
 	}
 	export interface getConversationsMessagingIntegrationsFacebookIntegrationIdOptions { 
 		"expand"?: string;
@@ -1236,6 +1243,7 @@ declare namespace ConversationsApi {
 		"pageNumber"?: number;
 		"expand"?: string;
 		"supportedContentId"?: string;
+		"messagingSettingId"?: string;
 	}
 	export interface getConversationsMessagingIntegrationsLineIntegrationIdOptions { 
 		"expand"?: string;
@@ -1245,6 +1253,7 @@ declare namespace ConversationsApi {
 		"pageNumber"?: number;
 		"expand"?: string;
 		"supportedContentId"?: string;
+		"messagingSettingId"?: string;
 	}
 	export interface getConversationsMessagingIntegrationsOpenIntegrationIdOptions { 
 		"expand"?: string;
@@ -1254,6 +1263,7 @@ declare namespace ConversationsApi {
 		"pageNumber"?: number;
 		"expand"?: string;
 		"supportedContentId"?: string;
+		"messagingSettingId"?: string;
 	}
 	export interface getConversationsMessagingIntegrationsTwitterIntegrationIdOptions { 
 		"expand"?: string;
@@ -1263,6 +1273,7 @@ declare namespace ConversationsApi {
 		"pageNumber"?: number;
 		"expand"?: string;
 		"supportedContentId"?: string;
+		"messagingSettingId"?: string;
 	}
 	export interface getConversationsMessagingIntegrationsWhatsappIntegrationIdOptions { 
 		"expand"?: string;
@@ -1531,7 +1542,6 @@ declare class GamificationApi {
   	getGamificationLeaderboardAll(filterType: string, filterId: string, startWorkday: string, endWorkday: string, opts?: GamificationApi.getGamificationLeaderboardAllOptions): Promise<Models.Leaderboard>; 
   	getGamificationLeaderboardAllBestpoints(filterType: string, filterId: string): Promise<Models.OverallBestPoints>; 
   	getGamificationLeaderboardBestpoints(): Promise<Models.OverallBestPoints>; 
-  	getGamificationMetric(metricId: string, opts?: GamificationApi.getGamificationMetricOptions): Promise<Models.Metric>; 
   	getGamificationMetricdefinition(metricDefinitionId: string): Promise<Models.MetricDefinition>; 
   	getGamificationMetricdefinitions(): Promise<Models.GetMetricDefinitionsResponse>; 
   	getGamificationProfile(profileId: string): Promise<Models.PerformanceProfile>; 
@@ -1575,7 +1585,6 @@ declare class GamificationApi {
   	postGamificationProfileMetricLink(sourceProfileId: string, sourceMetricId: string, body: Models.TargetPerformanceProfile): Promise<Models.Metric>; 
   	postGamificationProfileMetrics(profileId: string, body: Models.CreateMetric): Promise<Models.Metric>; 
   	postGamificationProfiles(body: Models.CreatePerformanceProfile, opts?: GamificationApi.postGamificationProfilesOptions): Promise<Models.PerformanceProfile>; 
-  	putGamificationMetric(metricId: string, body: Models.CreateMetric, opts?: GamificationApi.putGamificationMetricOptions): Promise<Models.Metric>; 
   	putGamificationProfile(profileId: string, opts?: GamificationApi.putGamificationProfileOptions): Promise<Models.PerformanceProfile>; 
   	putGamificationProfileMetric(profileId: string, metricId: string, body: Models.CreateMetric): Promise<Models.Metric>; 
   	putGamificationStatus(status: Models.GamificationStatus): Promise<Models.GamificationStatus>;
@@ -1592,10 +1601,6 @@ declare namespace GamificationApi {
 	export interface getGamificationLeaderboardAllOptions { 
 		"metricId"?: string;
 	}
-	export interface getGamificationMetricOptions { 
-		"workday"?: string;
-		"performanceProfileId"?: string;
-	}
 	export interface getGamificationProfileMetricOptions { 
 		"workday"?: string;
 	}
@@ -1665,9 +1670,6 @@ declare namespace GamificationApi {
 	export interface postGamificationProfilesOptions { 
 		"copyMetrics"?: boolean;
 	}
-	export interface putGamificationMetricOptions { 
-		"performanceProfileId"?: string;
-	}
 	export interface putGamificationProfileOptions { 
 		"body"?: Models.PerformanceProfile;
 	}
@@ -2241,7 +2243,7 @@ declare namespace KnowledgeApi {
 	export interface getKnowledgeGuestSessionDocumentsOptions { 
 		"categoryId"?: Array<string>;
 		"includeSubcategories"?: boolean;
-		"pageSize"?: string;
+		"pageSize"?: number;
 	}
 	export interface getKnowledgeKnowledgebaseCategoriesOptions { 
 		"before"?: string;
@@ -3713,6 +3715,7 @@ declare class RoutingApi {
   	deleteRoutingQueueWrapupcode(queueId: string, codeId: string): Promise<void>; 
   	deleteRoutingSettings(): Promise<void>; 
   	deleteRoutingSkill(skillId: string): Promise<void>; 
+  	deleteRoutingSkillgroup(skillGroupId: string): Promise<void>; 
   	deleteRoutingSmsAddress(addressId: string): Promise<void>; 
   	deleteRoutingSmsPhonenumber(addressId: string): Promise<void>; 
   	deleteRoutingUserUtilization(userId: string): Promise<void>; 
@@ -3758,6 +3761,10 @@ declare class RoutingApi {
   	getRoutingSettingsContactcenter(): Promise<Models.ContactCenterSettings>; 
   	getRoutingSettingsTranscription(): Promise<Models.TranscriptionSettings>; 
   	getRoutingSkill(skillId: string): Promise<Models.RoutingSkill>; 
+  	getRoutingSkillgroup(skillGroupId: string): Promise<Models.SkillGroup>; 
+  	getRoutingSkillgroupMembers(skillGroupId: string, opts?: RoutingApi.getRoutingSkillgroupMembersOptions): Promise<Models.SkillGroupMemberEntityListing>; 
+  	getRoutingSkillgroupMembersDivisions(skillGroupId: string, opts?: RoutingApi.getRoutingSkillgroupMembersDivisionsOptions): Promise<Models.SkillGroupMemberDivisionList>; 
+  	getRoutingSkillgroups(opts?: RoutingApi.getRoutingSkillgroupsOptions): Promise<Models.SkillGroupEntityListing>; 
   	getRoutingSkills(opts?: RoutingApi.getRoutingSkillsOptions): Promise<Models.SkillEntityListing>; 
   	getRoutingSmsAddress(addressId: string): Promise<Models.SmsAddress>; 
   	getRoutingSmsAddresses(opts?: RoutingApi.getRoutingSmsAddressesOptions): Promise<Models.SmsAddressEntityListing>; 
@@ -3780,6 +3787,7 @@ declare class RoutingApi {
   	patchRoutingQueueUser(queueId: string, memberId: string, body: Models.QueueMember): Promise<void>; 
   	patchRoutingQueueUsers(queueId: string, body: Array<Models.QueueMember>): Promise<Models.QueueMemberEntityListingV1>; 
   	patchRoutingSettingsContactcenter(body: Models.ContactCenterSettings): Promise<void>; 
+  	patchRoutingSkillgroup(skillGroupId: string, body: Models.SkillGroup): Promise<Models.SkillGroup>; 
   	patchUserQueue(queueId: string, userId: string, body: Models.UserQueue): Promise<Models.UserQueue>; 
   	patchUserQueues(userId: string, body: Array<Models.UserQueue>, opts?: RoutingApi.patchUserQueuesOptions): Promise<Models.UserQueueEntityListing>; 
   	patchUserRoutinglanguage(userId: string, languageId: string, body: Models.UserRoutingLanguage): Promise<Models.UserRoutingLanguage>; 
@@ -3799,6 +3807,8 @@ declare class RoutingApi {
   	postRoutingQueueUsers(queueId: string, body: Array<Models.WritableEntity>, opts?: RoutingApi.postRoutingQueueUsersOptions): Promise<void>; 
   	postRoutingQueueWrapupcodes(queueId: string, body: Array<Models.WrapUpCodeReference>): Promise<Array<Models.WrapupCode>>; 
   	postRoutingQueues(body: Models.CreateQueueRequest): Promise<Models.Queue>; 
+  	postRoutingSkillgroupMembersDivisions(skillGroupId: string, opts?: RoutingApi.postRoutingSkillgroupMembersDivisionsOptions): Promise<void>; 
+  	postRoutingSkillgroups(body: Models.SkillGroup): Promise<Models.SkillGroup>; 
   	postRoutingSkills(body: Models.RoutingSkill): Promise<Models.RoutingSkill>; 
   	postRoutingSmsAddresses(body: Models.SmsAddressProvision): Promise<Models.SmsAddress>; 
   	postRoutingSmsPhonenumbers(body: Models.SmsPhoneNumberProvision): Promise<Models.SmsPhoneNumber>; 
@@ -3839,6 +3849,8 @@ declare namespace RoutingApi {
 		"pattern"?: string;
 	}
 	export interface getRoutingEmailDomainsOptions { 
+		"pageSize"?: number;
+		"pageNumber"?: number;
 		"excludeStatus"?: boolean;
 	}
 	export interface getRoutingLanguagesOptions { 
@@ -3927,6 +3939,21 @@ declare namespace RoutingApi {
 		"joined"?: boolean;
 		"sortOrder"?: string;
 	}
+	export interface getRoutingSkillgroupMembersOptions { 
+		"pageSize"?: number;
+		"after"?: string;
+		"before"?: string;
+		"expand"?: string;
+	}
+	export interface getRoutingSkillgroupMembersDivisionsOptions { 
+		"expand"?: string;
+	}
+	export interface getRoutingSkillgroupsOptions { 
+		"pageSize"?: number;
+		"name"?: string;
+		"after"?: string;
+		"before"?: string;
+	}
 	export interface getRoutingSkillsOptions { 
 		"pageSize"?: number;
 		"pageNumber"?: number;
@@ -4002,6 +4029,9 @@ declare namespace RoutingApi {
 	export interface postRoutingQueueUsersOptions { 
 		"_delete"?: boolean;
 	}
+	export interface postRoutingSkillgroupMembersDivisionsOptions { 
+		"body"?: Models.SkillGroupMemberDivisions;
+	}
 }
 
 declare class SCIMApi {  
@@ -5238,8 +5268,11 @@ declare class WorkforceManagementApi {
   	deleteWorkforcemanagementManagementunitWorkplan(managementUnitId: string, workPlanId: string): Promise<void>; 
   	deleteWorkforcemanagementManagementunitWorkplanrotation(managementUnitId: string, workPlanRotationId: string): Promise<void>; 
   	getWorkforcemanagementAdherence(userId: Array<string>): Promise<Array<Models.UserScheduleAdherence>>; 
+  	getWorkforcemanagementAdherenceExplanation(explanationId: string): Promise<Models.AdherenceExplanationResponse>; 
+  	getWorkforcemanagementAdherenceExplanationsJob(jobId: string): Promise<Models.AdherenceExplanationJob>; 
   	getWorkforcemanagementAdherenceHistoricalJob(jobId: string): Promise<Models.WfmHistoricalAdherenceResponse>; 
   	getWorkforcemanagementAdhocmodelingjob(jobId: string): Promise<Models.ModelingStatusResponse>; 
+  	getWorkforcemanagementAgentAdherenceExplanation(agentId: string, explanationId: string): Promise<Models.AdherenceExplanationResponse>; 
   	getWorkforcemanagementAgentManagementunit(agentId: string): Promise<Models.AgentManagementUnitReference>; 
   	getWorkforcemanagementAgentsMeManagementunit(): Promise<Models.AgentManagementUnitReference>; 
   	getWorkforcemanagementBusinessunit(businessUnitId: string, opts?: WorkforceManagementApi.getWorkforcemanagementBusinessunitOptions): Promise<Models.BusinessUnitResponse>; 
@@ -5298,9 +5331,11 @@ declare class WorkforceManagementApi {
   	getWorkforcemanagementNotifications(): Promise<Models.NotificationsResponse>; 
   	getWorkforcemanagementSchedulingjob(jobId: string): Promise<Models.SchedulingStatusResponse>; 
   	getWorkforcemanagementShifttrades(): Promise<Models.ShiftTradeListResponse>; 
+  	getWorkforcemanagementShrinkageJob(jobId: string): Promise<Models.WfmHistoricalShrinkageResponse>; 
   	getWorkforcemanagementTimeoffrequest(timeOffRequestId: string): Promise<Models.TimeOffRequestResponse>; 
   	getWorkforcemanagementTimeoffrequestWaitlistpositions(timeOffRequestId: string): Promise<Models.WaitlistPositionListing>; 
   	getWorkforcemanagementTimeoffrequests(opts?: WorkforceManagementApi.getWorkforcemanagementTimeoffrequestsOptions): Promise<Models.TimeOffRequestList>; 
+  	patchWorkforcemanagementAgentAdherenceExplanation(agentId: string, explanationId: string, body: Models.UpdateAdherenceExplanationStatusRequest): Promise<Models.AdherenceExplanationAsyncResponse>; 
   	patchWorkforcemanagementBusinessunit(businessUnitId: string, opts?: WorkforceManagementApi.patchWorkforcemanagementBusinessunitOptions): Promise<Models.BusinessUnitResponse>; 
   	patchWorkforcemanagementBusinessunitActivitycode(businessUnitId: string, activityCodeId: string, opts?: WorkforceManagementApi.patchWorkforcemanagementBusinessunitActivitycodeOptions): Promise<Models.BusinessUnitActivityCode>; 
   	patchWorkforcemanagementBusinessunitPlanninggroup(businessUnitId: string, planningGroupId: string, opts?: WorkforceManagementApi.patchWorkforcemanagementBusinessunitPlanninggroupOptions): Promise<Models.PlanningGroup>; 
@@ -5314,9 +5349,14 @@ declare class WorkforceManagementApi {
   	patchWorkforcemanagementManagementunitWorkplan(managementUnitId: string, workPlanId: string, opts?: WorkforceManagementApi.patchWorkforcemanagementManagementunitWorkplanOptions): Promise<Models.WorkPlan>; 
   	patchWorkforcemanagementManagementunitWorkplanrotation(managementUnitId: string, workPlanRotationId: string, opts?: WorkforceManagementApi.patchWorkforcemanagementManagementunitWorkplanrotationOptions): Promise<Models.WorkPlanRotationResponse>; 
   	patchWorkforcemanagementTimeoffrequest(timeOffRequestId: string, opts?: WorkforceManagementApi.patchWorkforcemanagementTimeoffrequestOptions): Promise<Models.TimeOffRequestResponse>; 
+  	postWorkforcemanagementAdherenceExplanations(body: Models.AddAdherenceExplanationAgentRequest): Promise<Models.AdherenceExplanationAsyncResponse>; 
+  	postWorkforcemanagementAdherenceExplanationsQuery(body: Models.AgentQueryAdherenceExplanationsRequest, opts?: WorkforceManagementApi.postWorkforcemanagementAdherenceExplanationsQueryOptions): Promise<Models.QueryAdherenceExplanationsResponse>; 
   	postWorkforcemanagementAdherenceHistorical(opts?: WorkforceManagementApi.postWorkforcemanagementAdherenceHistoricalOptions): Promise<Models.WfmHistoricalAdherenceResponse>; 
+  	postWorkforcemanagementAgentAdherenceExplanations(agentId: string, body: Models.AddAdherenceExplanationAdminRequest): Promise<Models.AdherenceExplanationAsyncResponse>; 
+  	postWorkforcemanagementAgentAdherenceExplanationsQuery(agentId: string, body: Models.AgentQueryAdherenceExplanationsRequest, opts?: WorkforceManagementApi.postWorkforcemanagementAgentAdherenceExplanationsQueryOptions): Promise<Models.AgentQueryAdherenceExplanationsResponse>; 
   	postWorkforcemanagementAgentschedulesMine(opts?: WorkforceManagementApi.postWorkforcemanagementAgentschedulesMineOptions): Promise<Models.BuCurrentAgentScheduleSearchResponse>; 
   	postWorkforcemanagementBusinessunitActivitycodes(businessUnitId: string, opts?: WorkforceManagementApi.postWorkforcemanagementBusinessunitActivitycodesOptions): Promise<Models.BusinessUnitActivityCode>; 
+  	postWorkforcemanagementBusinessunitAdherenceExplanationsQuery(businessUnitId: string, body: Models.BuQueryAdherenceExplanationsRequest, opts?: WorkforceManagementApi.postWorkforcemanagementBusinessunitAdherenceExplanationsQueryOptions): Promise<Models.BuQueryAdherenceExplanationsResponse>; 
   	postWorkforcemanagementBusinessunitAgentschedulesSearch(businessUnitId: string, opts?: WorkforceManagementApi.postWorkforcemanagementBusinessunitAgentschedulesSearchOptions): Promise<Models.BuAsyncAgentSchedulesSearchResponse>; 
   	postWorkforcemanagementBusinessunitIntraday(businessUnitId: string, opts?: WorkforceManagementApi.postWorkforcemanagementBusinessunitIntradayOptions): Promise<Models.AsyncIntradayResponse>; 
   	postWorkforcemanagementBusinessunitPlanninggroups(businessUnitId: string, opts?: WorkforceManagementApi.postWorkforcemanagementBusinessunitPlanninggroupsOptions): Promise<Models.PlanningGroup>; 
@@ -5342,6 +5382,7 @@ declare class WorkforceManagementApi {
   	postWorkforcemanagementManagementunitHistoricaladherencequery(managementUnitId: string, opts?: WorkforceManagementApi.postWorkforcemanagementManagementunitHistoricaladherencequeryOptions): Promise<Models.WfmHistoricalAdherenceResponse>; 
   	postWorkforcemanagementManagementunitMove(managementUnitId: string, opts?: WorkforceManagementApi.postWorkforcemanagementManagementunitMoveOptions): Promise<Models.MoveManagementUnitResponse>; 
   	postWorkforcemanagementManagementunitSchedulesSearch(managementUnitId: string, opts?: WorkforceManagementApi.postWorkforcemanagementManagementunitSchedulesSearchOptions): Promise<Models.UserScheduleContainer>; 
+  	postWorkforcemanagementManagementunitShrinkageJobs(managementUnitId: string, opts?: WorkforceManagementApi.postWorkforcemanagementManagementunitShrinkageJobsOptions): Promise<Models.WfmHistoricalShrinkageResponse>; 
   	postWorkforcemanagementManagementunitTimeofflimits(managementUnitId: string, opts?: WorkforceManagementApi.postWorkforcemanagementManagementunitTimeofflimitsOptions): Promise<Models.TimeOffLimit>; 
   	postWorkforcemanagementManagementunitTimeofflimitsValuesQuery(managementUnitId: string, opts?: WorkforceManagementApi.postWorkforcemanagementManagementunitTimeofflimitsValuesQueryOptions): Promise<Models.QueryTimeOffLimitValuesResponse>; 
   	postWorkforcemanagementManagementunitTimeoffplans(managementUnitId: string, opts?: WorkforceManagementApi.postWorkforcemanagementManagementunitTimeoffplansOptions): Promise<Models.TimeOffPlan>; 
@@ -5485,15 +5526,27 @@ declare namespace WorkforceManagementApi {
 	export interface patchWorkforcemanagementTimeoffrequestOptions { 
 		"body"?: Models.AgentTimeOffRequestPatch;
 	}
+	export interface postWorkforcemanagementAdherenceExplanationsQueryOptions { 
+		"forceAsync"?: boolean;
+		"forceDownloadService"?: boolean;
+	}
 	export interface postWorkforcemanagementAdherenceHistoricalOptions { 
 		"body"?: Models.WfmHistoricalAdherenceQueryForUsers;
 	}
+	export interface postWorkforcemanagementAgentAdherenceExplanationsQueryOptions { 
+		"forceAsync"?: boolean;
+		"forceDownloadService"?: boolean;
+	}
 	export interface postWorkforcemanagementAgentschedulesMineOptions { 
 		"body"?: Models.BuGetCurrentAgentScheduleRequest;
 	}
 	export interface postWorkforcemanagementBusinessunitActivitycodesOptions { 
 		"body"?: Models.CreateActivityCodeRequest;
 	}
+	export interface postWorkforcemanagementBusinessunitAdherenceExplanationsQueryOptions { 
+		"forceAsync"?: boolean;
+		"forceDownloadService"?: boolean;
+	}
 	export interface postWorkforcemanagementBusinessunitAgentschedulesSearchOptions { 
 		"forceAsync"?: boolean;
 		"forceDownloadService"?: boolean;
@@ -5542,6 +5595,9 @@ declare namespace WorkforceManagementApi {
 	export interface postWorkforcemanagementManagementunitSchedulesSearchOptions { 
 		"body"?: Models.UserListScheduleRequestBody;
 	}
+	export interface postWorkforcemanagementManagementunitShrinkageJobsOptions { 
+		"body"?: Models.WfmHistoricalShrinkageRequest;
+	}
 	export interface postWorkforcemanagementManagementunitTimeofflimitsOptions { 
 		"body"?: Models.CreateTimeOffLimitRequest;
 	}
@@ -5690,6 +5746,53 @@ declare namespace Models {
 		"selfUri"?: string;
 	}
 	
+	export interface ActionAggregateDataContainer { 
+		"group"?: { [key: string]: string; };
+		"data"?: Array<Models.StatisticalResponse>;
+	}
+	
+	export interface ActionAggregateQueryClause { 
+		"type": string;
+		"predicates": Array<Models.ActionAggregateQueryPredicate>;
+	}
+	
+	export interface ActionAggregateQueryFilter { 
+		"type": string;
+		"clauses"?: Array<Models.ActionAggregateQueryClause>;
+		"predicates"?: Array<Models.ActionAggregateQueryPredicate>;
+	}
+	
+	export interface ActionAggregateQueryPredicate { 
+		"type"?: string;
+		"dimension"?: string;
+		"operator"?: string;
+		"value"?: string;
+		"range"?: Models.NumericRange;
+	}
+	
+	export interface ActionAggregateQueryResponse { 
+		"results"?: Array<Models.ActionAggregateDataContainer>;
+	}
+	
+	export interface ActionAggregationQuery { 
+		"interval": string;
+		"granularity"?: string;
+		"timeZone"?: string;
+		"groupBy"?: Array<string>;
+		"filter"?: Models.ActionAggregateQueryFilter;
+		"metrics": Array<string>;
+		"flattenMultivaluedDimensions"?: boolean;
+		"views"?: Array<Models.ActionAggregationView>;
+		"alternateTimeDimension"?: string;
+	}
+	
+	export interface ActionAggregationView { 
+		"target": string;
+		"name": string;
+		"function": string;
+		"range"?: Models.AggregationRange;
+	}
+	
 	export interface ActionConfig { 
 		"request"?: Models.RequestConfig;
 		"response"?: Models.ResponseConfig;
@@ -5712,9 +5815,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -5786,9 +5889,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -5843,9 +5946,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -5869,9 +5972,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -5943,6 +6046,21 @@ declare namespace Models {
 		"timeoutMs"?: number;
 	}
 	
+	export interface AddAdherenceExplanationAdminRequest { 
+		"type": string;
+		"startDate": string;
+		"lengthMinutes": number;
+		"notes"?: string;
+		"status"?: string;
+	}
+	
+	export interface AddAdherenceExplanationAgentRequest { 
+		"type": string;
+		"startDate": string;
+		"lengthMinutes": number;
+		"notes"?: string;
+	}
+	
 	export interface AddConversationRequest { 
 		"conversationId": string;
 	}
@@ -5998,6 +6116,41 @@ declare namespace Models {
 		"selfUri"?: string;
 	}
 	
+	export interface AdherenceExplanationAsyncResponse { 
+		"job"?: Models.AdherenceExplanationJobReference;
+	}
+	
+	export interface AdherenceExplanationJob { 
+		"id"?: string;
+		"type"?: string;
+		"status"?: string;
+		"adherenceExplanation"?: Models.AdherenceExplanationResponse;
+		"downloadUrl"?: string;
+		"error"?: Models.ErrorBody;
+		"agentQueryResponseTemplate"?: Models.AdherenceExplanationListingAgentQueryResponse;
+		"buQueryResponseTemplate"?: Models.AdherenceExplanationListingBuQueryResponse;
+		"selfUri"?: string;
+	}
+	
+	export interface AdherenceExplanationJobReference { 
+		"id"?: string;
+		"type"?: string;
+		"status"?: string;
+		"selfUri"?: string;
+	}
+	
+	export interface AdherenceExplanationListing { 
+		"entities"?: Array<Models.AdherenceExplanationResponse>;
+	}
+	
+	export interface AdherenceExplanationListingAgentQueryResponse { 
+		"entities"?: Array<Models.AdherenceExplanationResponse>;
+	}
+	
+	export interface AdherenceExplanationListingBuQueryResponse { 
+		"entities"?: Array<Models.AdherenceExplanationResponse>;
+	}
+	
 	export interface AdherenceExplanationNotification { 
 		"id"?: string;
 		"agent"?: Models.UserReference;
@@ -6011,6 +6164,21 @@ declare namespace Models {
 		"selfUri"?: string;
 	}
 	
+	export interface AdherenceExplanationResponse { 
+		"id"?: string;
+		"agent": Models.UserReference;
+		"managementUnit": Models.ManagementUnitReference;
+		"businessUnit": Models.BusinessUnitReference;
+		"type": string;
+		"status": string;
+		"startDate": string;
+		"lengthMinutes": number;
+		"notes"?: string;
+		"reviewedBy"?: Models.UserReference;
+		"reviewedDate"?: string;
+		"selfUri"?: string;
+	}
+	
 	export interface AdherenceSettings { 
 		"severeAlertThresholdMinutes"?: number;
 		"adherenceTargetPercent"?: number;
@@ -6139,9 +6307,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -6186,6 +6354,17 @@ declare namespace Models {
 		"maxOwnedCallbackDelayHours"?: number;
 	}
 	
+	export interface AgentQueryAdherenceExplanationsRequest { 
+		"startDate": string;
+		"endDate": string;
+	}
+	
+	export interface AgentQueryAdherenceExplanationsResponse { 
+		"job"?: Models.AdherenceExplanationJobReference;
+		"result"?: Models.AdherenceExplanationListingAgentQueryResponse;
+		"downloadUrl"?: string;
+	}
+	
 	export interface AgentTimeOffRequestPatch { 
 		"markedAsRead"?: boolean;
 		"status"?: string;
@@ -7009,9 +7188,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -7133,9 +7312,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -7402,6 +7581,13 @@ declare namespace Models {
 		"integrationId": string;
 	}
 	
+	export interface AuthorizationSettings { 
+		"id"?: string;
+		"analysisEnabled"?: boolean;
+		"analysisDays"?: number;
+		"selfUri"?: string;
+	}
+	
 	export interface AuthzDivision { 
 		"id"?: string;
 		"name"?: string;
@@ -7418,9 +7604,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -7731,9 +7917,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -7750,9 +7936,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -8104,6 +8290,19 @@ declare namespace Models {
 		"requiredWithoutShrinkagePerInterval"?: Array<number>;
 	}
 	
+	export interface BuQueryAdherenceExplanationsRequest { 
+		"startDate": string;
+		"endDate": string;
+		"managementUnitIds"?: Array<string>;
+		"agentIds"?: Array<string>;
+	}
+	
+	export interface BuQueryAdherenceExplanationsResponse { 
+		"job"?: Models.AdherenceExplanationJobReference;
+		"result"?: Models.AdherenceExplanationListingBuQueryResponse;
+		"downloadUrl"?: string;
+	}
+	
 	export interface BuQueryAgentSchedulesRequest { 
 		"managementUnitId": string;
 		"userIds"?: Array<string>;
@@ -8648,9 +8847,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -8742,9 +8941,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -8804,9 +9003,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -8948,9 +9147,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -9036,9 +9235,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -9155,9 +9354,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -9168,9 +9367,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -9261,9 +9460,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -9307,9 +9506,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -9408,9 +9607,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -9491,9 +9690,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -9606,9 +9805,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -9654,9 +9853,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -9705,9 +9904,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -9751,9 +9950,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -9795,9 +9994,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -9900,9 +10099,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -9929,9 +10128,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -9942,9 +10141,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -10084,9 +10283,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -10097,9 +10296,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -10230,9 +10429,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -10243,9 +10442,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -10273,9 +10472,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -10303,9 +10502,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -11525,9 +11724,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -11772,6 +11971,7 @@ declare namespace Models {
 		"id"?: string;
 		"state"?: string;
 		"initialState"?: string;
+		"direction"?: string;
 		"held"?: boolean;
 		"errorInfo"?: Models.ConversationEventTopicErrorDetails;
 		"provider"?: string;
@@ -13327,9 +13527,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -13354,9 +13554,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -13592,9 +13792,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -13616,9 +13816,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -13649,9 +13849,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -13663,6 +13863,19 @@ declare namespace Models {
 		"outputFieldMissingResolution": boolean;
 	}
 	
+	export interface DataActionConditionSettings { 
+		"dataActionId": string;
+		"contactIdField": string;
+		"dataNotFoundResolution": boolean;
+		"predicates"?: Array<Models.DigitalDataActionConditionPredicate>;
+		"contactColumnToDataActionFieldMappings"?: Array<Models.DataActionContactColumnFieldMapping>;
+	}
+	
+	export interface DataActionContactColumnFieldMapping { 
+		"contactColumnName": string;
+		"dataActionField": string;
+	}
+	
 	export interface DataAvailabilityResponse { 
 		"dataAvailabilityDate"?: string;
 	}
@@ -13738,9 +13951,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -13751,9 +13964,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -13832,9 +14045,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -13865,9 +14078,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -13980,9 +14193,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -14326,9 +14539,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -14538,9 +14751,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -14584,6 +14797,15 @@ declare namespace Models {
 		"lastResultOverallConditionSettings"?: Models.LastResultOverallConditionSettings;
 	}
 	
+	export interface DigitalDataActionConditionPredicate { 
+		"outputField": string;
+		"outputOperator": string;
+		"comparisonValue": string;
+		"inverted": boolean;
+		"outputFieldMissingResolution": boolean;
+		"valueType": string;
+	}
+	
 	export interface DigitalRule { 
 		"id"?: string;
 		"name": string;
@@ -14611,9 +14833,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -14628,9 +14850,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -14669,9 +14891,9 @@ declare namespace Models {
 		"allDivsPermitted"?: boolean;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -14729,9 +14951,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -14742,9 +14964,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -14841,9 +15063,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -14897,9 +15119,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -15113,9 +15335,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -15132,9 +15354,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -15145,9 +15367,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -15158,9 +15380,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -15171,9 +15393,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -15540,9 +15762,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -15573,9 +15795,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -15621,9 +15843,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -15960,9 +16182,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -16049,9 +16271,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -16106,9 +16328,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -16141,9 +16363,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -16368,9 +16590,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -16397,9 +16619,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -16568,9 +16790,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -16718,9 +16940,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -16749,17 +16971,17 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
 	export interface ExternalContact { 
 		"id"?: string;
-		"firstName": string;
+		"firstName"?: string;
 		"middleName"?: string;
-		"lastName": string;
+		"lastName"?: string;
 		"salutation"?: string;
 		"title"?: string;
 		"workPhone"?: Models.PhoneNumber;
@@ -16960,6 +17182,7 @@ declare namespace Models {
 		"dateOccurred": string;
 		"value": number;
 		"count"?: number;
+		"type"?: string;
 	}
 	
 	export interface ExternalMetricDataProcessedItem { 
@@ -16969,6 +17192,9 @@ declare namespace Models {
 		"dateOccurred": string;
 		"value": number;
 		"count"?: number;
+		"type"?: string;
+		"totalValue"?: number;
+		"totalCount"?: number;
 	}
 	
 	export interface ExternalMetricDataUnprocessedItem { 
@@ -16978,6 +17204,7 @@ declare namespace Models {
 		"dateOccurred": string;
 		"value": number;
 		"count"?: number;
+		"type"?: string;
 		"message"?: string;
 		"code"?: string;
 	}
@@ -17021,9 +17248,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -17066,9 +17293,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -17122,9 +17349,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -17215,9 +17442,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -17249,9 +17476,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -17481,9 +17708,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -17516,9 +17743,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -17671,9 +17898,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -17684,9 +17911,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -17747,9 +17974,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -17760,9 +17987,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -17831,9 +18058,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -17942,9 +18169,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -17968,9 +18195,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -18214,9 +18441,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -18281,9 +18508,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -18327,9 +18554,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -18466,6 +18693,7 @@ declare namespace Models {
 	
 	export interface HistoricalAdherenceQueryResult { 
 		"userId"?: string;
+		"managementUnitId"?: string;
 		"startDate"?: string;
 		"endDate"?: string;
 		"adherencePercentage"?: number;
@@ -18500,6 +18728,41 @@ declare namespace Models {
 		"entities"?: Array<Models.HistoricalImportStatus>;
 	}
 	
+	export interface HistoricalShrinkageActivityCategoryResponse { 
+		"activityCategory"?: string;
+		"shrinkageForActivityCategory"?: Models.HistoricalShrinkageAggregateResponse;
+		"shrinkageForActivityCodes"?: Array<Models.HistoricalShrinkageActivityCodeResponse>;
+	}
+	
+	export interface HistoricalShrinkageActivityCodeResponse { 
+		"activityCodeId"?: string;
+		"shrinkageForActivityCode"?: Models.HistoricalShrinkageAggregateResponse;
+	}
+	
+	export interface HistoricalShrinkageAggregateResponse { 
+		"scheduledShrinkageSeconds"?: number;
+		"scheduledShrinkagePercent"?: number;
+		"actualShrinkageSeconds"?: number;
+		"actualShrinkagePercent"?: number;
+		"paidShrinkageSeconds"?: number;
+		"unpaidShrinkageSeconds"?: number;
+		"plannedShrinkageSeconds"?: number;
+		"unplannedShrinkageSeconds"?: number;
+	}
+	
+	export interface HistoricalShrinkageResult { 
+		"startDate"?: string;
+		"endDate"?: string;
+		"totalScheduledDurationSeconds"?: number;
+		"totalLoggedInDurationSeconds"?: number;
+		"aggregatedShrinkage"?: Models.HistoricalShrinkageAggregateResponse;
+		"shrinkageForActivityCategories"?: Array<Models.HistoricalShrinkageActivityCategoryResponse>;
+	}
+	
+	export interface HistoricalShrinkageResultListing { 
+		"entities"?: Array<Models.HistoricalShrinkageResult>;
+	}
+	
 	export interface HistoryEntry { 
 		"action"?: string;
 		"resource"?: string;
@@ -18635,9 +18898,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -18745,9 +19008,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -18800,9 +19063,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -18870,9 +19133,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -18922,9 +19185,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -18933,6 +19196,7 @@ declare namespace Models {
 	}
 	
 	export interface IntentDefinition { 
+		"id"?: string;
 		"name": string;
 		"entityTypeBindings"?: Array<Models.NamedEntityTypeBinding>;
 		"entityNameReferences"?: Array<string>;
@@ -18973,9 +19237,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -19003,9 +19267,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -20288,11 +20552,13 @@ declare namespace Models {
 	
 	export interface KnowledgeExportJobRequest { 
 		"exportFilter": Models.KnowledgeExportJobFilter;
+		"fileType": string;
 	}
 	
 	export interface KnowledgeExportJobResponse { 
 		"id"?: string;
 		"downloadURL"?: string;
+		"fileType": string;
 		"countDocumentProcessed"?: number;
 		"exportFilter"?: Models.KnowledgeExportJobFilter;
 		"status"?: string;
@@ -20588,9 +20854,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -20826,9 +21092,9 @@ declare namespace Models {
 		"unfilteredTotal"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -20844,9 +21110,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -20978,9 +21244,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -21010,9 +21276,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -21023,9 +21289,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -21060,9 +21326,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -21184,9 +21450,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -21197,9 +21463,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -21234,9 +21500,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -21417,9 +21683,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -21493,9 +21759,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -21545,8 +21811,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"pageCount"?: number;
-		"previousUri"?: string;
 		"lastUri"?: string;
+		"previousUri"?: string;
 		"selfUri"?: string;
 	}
 	
@@ -21794,9 +22060,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -21990,9 +22256,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -22003,9 +22269,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -22028,9 +22294,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -22057,9 +22323,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -22111,9 +22377,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -22425,9 +22691,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -22456,9 +22722,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -22480,9 +22746,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -22506,6 +22772,7 @@ declare namespace Models {
 		"version"?: Models.NluDomainVersion;
 		"intents"?: Array<Models.Intent>;
 		"engineVersion"?: string;
+		"nluData"?: Models.NluDomainVersion;
 	}
 	
 	export interface NluQualityReportSummary { 
@@ -22518,6 +22785,7 @@ declare namespace Models {
 	}
 	
 	export interface NluUtterance { 
+		"id"?: string;
 		"segments": Array<Models.NluUtteranceSegment>;
 	}
 	
@@ -22545,9 +22813,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -22663,9 +22931,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -22719,9 +22987,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -22855,9 +23123,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -23065,9 +23333,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -23086,9 +23354,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -23116,9 +23384,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -23195,9 +23463,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -23333,9 +23601,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -23346,9 +23614,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -23400,9 +23668,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -23828,9 +24096,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -23901,9 +24169,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -23973,9 +24241,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -23996,9 +24264,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -24068,9 +24336,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -24175,9 +24443,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -24279,6 +24547,7 @@ declare namespace Models {
 		"dateModified"?: string;
 		"workloadBalancingConfig"?: Models.PredictorWorkloadBalancing;
 		"errorCode"?: string;
+		"models"?: Array<Models.PredictorModelBrief>;
 		"selfUri"?: string;
 	}
 	
@@ -24299,6 +24568,12 @@ declare namespace Models {
 		"features"?: Array<Models.PredictorModelFeature>;
 	}
 	
+	export interface PredictorModelBrief { 
+		"mediaType"?: string;
+		"dateModified"?: string;
+		"retrainingErrors"?: Array<Models.PredictorModelRetrainingError>;
+	}
+	
 	export interface PredictorModelFeature { 
 		"id"?: string;
 		"type"?: string;
@@ -24309,6 +24584,12 @@ declare namespace Models {
 		"entities"?: Array<Models.PredictorModelFeature>;
 	}
 	
+	export interface PredictorModelRetrainingError { 
+		"id"?: string;
+		"errorCode": string;
+		"dateOfFirstOccurrence": string;
+	}
+	
 	export interface PredictorModels { 
 		"entities"?: Array<Models.PredictorModel>;
 		"predictorModels"?: Array<Models.PredictorModel>;
@@ -24503,9 +24784,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -24516,9 +24797,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -24648,6 +24929,12 @@ declare namespace Models {
 		"value": string;
 	}
 	
+	export interface QueryAdherenceExplanationsResponse { 
+		"job"?: Models.AdherenceExplanationJobReference;
+		"result"?: Models.AdherenceExplanationListing;
+		"downloadUrl"?: string;
+	}
+	
 	export interface QueryDivision { 
 	}
 	
@@ -25655,6 +25942,7 @@ declare namespace Models {
 		"id"?: string;
 		"state"?: string;
 		"initialState"?: string;
+		"direction"?: string;
 		"held"?: boolean;
 		"errorInfo"?: Models.QueueConversationEventTopicErrorDetails;
 		"provider"?: string;
@@ -26379,6 +26667,7 @@ declare namespace Models {
 		"id"?: string;
 		"state"?: string;
 		"initialState"?: string;
+		"direction"?: string;
 		"held"?: boolean;
 		"errorInfo"?: Models.QueueConversationSocialExpressionEventTopicErrorDetails;
 		"provider"?: string;
@@ -26812,6 +27101,7 @@ declare namespace Models {
 		"id"?: string;
 		"state"?: string;
 		"initialState"?: string;
+		"direction"?: string;
 		"held"?: boolean;
 		"errorInfo"?: Models.QueueConversationVideoEventTopicErrorDetails;
 		"provider"?: string;
@@ -27026,9 +27316,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -27049,8 +27339,8 @@ declare namespace Models {
 		"pageSize"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 	}
 	
 	export interface QueueMemberEntityListingV1 { 
@@ -27060,9 +27350,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -27230,9 +27520,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -27380,9 +27670,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -27519,9 +27809,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -27570,9 +27860,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -27597,9 +27887,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -27630,9 +27920,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -27661,9 +27951,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -27728,9 +28018,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -27985,9 +28275,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -27998,9 +28288,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -28039,9 +28329,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -28235,9 +28525,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -28315,9 +28605,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -28379,9 +28669,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -28488,9 +28778,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -28518,9 +28808,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -28803,9 +29093,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -28859,9 +29149,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -28970,9 +29260,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -29018,9 +29308,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -29246,9 +29536,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -29479,9 +29769,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -29492,12 +29782,67 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
+	export interface SkillGroup { 
+		"id"?: string;
+		"name": string;
+		"division"?: Models.WritableDivision;
+		"description"?: string;
+		"memberCount"?: number;
+		"dateModified"?: string;
+		"dateCreated"?: string;
+		"skillConditions": Array<Models.SkillGroupCondition>;
+		"selfUri"?: string;
+	}
+	
+	export interface SkillGroupCondition { 
+		"routingSkillConditions": Array<Models.SkillGroupRoutingCondition>;
+		"languageSkillConditions": Array<Models.SkillGroupLanguageCondition>;
+		"operation": string;
+	}
+	
+	export interface SkillGroupEntityListing { 
+		"entities"?: Array<Models.SkillGroup>;
+		"nextUri"?: string;
+		"selfUri"?: string;
+		"previousUri"?: string;
+	}
+	
+	export interface SkillGroupLanguageCondition { 
+		"languageSkill": string;
+		"comparator": string;
+		"proficiency": number;
+		"childConditions"?: Array<Models.SkillGroupCondition>;
+	}
+	
+	export interface SkillGroupMemberDivisionList { 
+		"entities"?: Array<Models.Division>;
+	}
+	
+	export interface SkillGroupMemberDivisions { 
+		"addDivisionIds"?: Array<string>;
+		"removeDivisionIds"?: Array<string>;
+	}
+	
+	export interface SkillGroupMemberEntityListing { 
+		"entities"?: Array<Models.UserReferenceWithName>;
+		"nextUri"?: string;
+		"selfUri"?: string;
+		"previousUri"?: string;
+	}
+	
+	export interface SkillGroupRoutingCondition { 
+		"routingSkill": string;
+		"comparator": string;
+		"proficiency": number;
+		"childConditions"?: Array<Models.SkillGroupCondition>;
+	}
+	
 	export interface SkillsToRemove { 
 		"name"?: string;
 		"id"?: string;
@@ -29523,9 +29868,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -29596,9 +29941,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -29814,9 +30159,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -29886,9 +30231,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -30002,9 +30347,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -30124,7 +30469,7 @@ declare namespace Models {
 		"language": string;
 		"header"?: string;
 		"footer"?: string;
-		"questionGroups": Array<Models.SurveyQuestionGroup>;
+		"questionGroups"?: Array<Models.SurveyQuestionGroup>;
 		"publishedVersions"?: Models.DomainEntityListingSurveyForm;
 		"selfUri"?: string;
 	}
@@ -30141,9 +30486,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -30246,9 +30591,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -30259,9 +30604,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -30286,9 +30631,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -30494,6 +30839,7 @@ declare namespace Models {
 		"conversationId"?: string;
 		"inputData"?: Models.TextBotInputOutputData;
 		"channel": Models.TextBotChannel;
+		"language"?: string;
 	}
 	
 	export interface TextBotFlowLaunchResponse { 
@@ -30799,9 +31145,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -31173,9 +31519,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -31191,9 +31537,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -31260,9 +31606,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -31343,9 +31689,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -31444,9 +31790,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -31522,9 +31868,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -31546,9 +31892,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -31574,9 +31920,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -31618,9 +31964,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -31671,9 +32017,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -31756,6 +32102,10 @@ declare namespace Models {
 		"metadata": Models.WfmVersionedEntityMetadata;
 	}
 	
+	export interface UpdateAdherenceExplanationStatusRequest { 
+		"status"?: string;
+	}
+	
 	export interface UpdateAnalyticsDataRetentionRequest { 
 		"retentionDays": number;
 	}
@@ -32071,9 +32421,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -32216,9 +32566,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -32284,9 +32634,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -32449,9 +32799,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -32499,9 +32849,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -32528,9 +32878,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -32644,6 +32994,7 @@ declare namespace Models {
 		"isOutOfOffice"?: boolean;
 		"adherenceState"?: string;
 		"impact"?: string;
+		"adherenceExplanation"?: Models.RealTimeAdherenceExplanation;
 		"timeOfAdherenceChange"?: string;
 		"presenceUpdateTime"?: string;
 		"activeQueues"?: Array<Models.QueueReference>;
@@ -32713,9 +33064,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -33421,6 +33772,7 @@ declare namespace Models {
 		"hasFax"?: boolean;
 		"dataActionIds"?: Array<string>;
 		"actionCategoryName"?: string;
+		"integrationIds"?: Array<string>;
 		"responseStatuses"?: Array<string>;
 		"availableDashboard"?: string;
 		"favouriteDashboard"?: boolean;
@@ -33496,6 +33848,7 @@ declare namespace Models {
 		"enabled"?: boolean;
 		"sendEmailNotifications"?: boolean;
 		"disableEmailPii"?: boolean;
+		"includeEmailTranscriptions"?: boolean;
 		"languagePreference"?: string;
 		"rotateCallsSecs"?: number;
 		"stopRingingAfterRotations"?: number;
@@ -33550,9 +33903,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -33738,9 +34091,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -34589,7 +34942,7 @@ declare namespace Models {
 	export interface WfmHistoricalAdherenceQuery { 
 		"startDate": string;
 		"endDate"?: string;
-		"timeZone"?: string;
+		"timeZone": string;
 		"userIds"?: Array<string>;
 		"includeExceptions"?: boolean;
 		"teamIds"?: Array<string>;
@@ -34598,7 +34951,7 @@ declare namespace Models {
 	export interface WfmHistoricalAdherenceQueryForUsers { 
 		"startDate": string;
 		"endDate"?: string;
-		"timeZone"?: string;
+		"timeZone": string;
 		"userIds": Array<string>;
 		"includeExceptions"?: boolean;
 	}
@@ -34633,6 +34986,20 @@ declare namespace Models {
 		"type"?: string;
 	}
 	
+	export interface WfmHistoricalShrinkageRequest { 
+		"startDate": string;
+		"endDate"?: string;
+		"timeZone"?: string;
+		"granularity"?: string;
+	}
+	
+	export interface WfmHistoricalShrinkageResponse { 
+		"operationId"?: string;
+		"downloadUrls"?: Array<string>;
+		"downloadResult"?: Models.HistoricalShrinkageResultListing;
+		"state"?: string;
+	}
+	
 	export interface WfmIntradayDataUpdateTopicIntradayDataGroup { 
 		"mediaType"?: string;
 		"forecastDataPerInterval"?: Array<Models.WfmIntradayDataUpdateTopicIntradayForecastData>;
@@ -35063,9 +35430,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -35520,9 +35887,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -35545,9 +35912,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -35602,9 +35969,9 @@ declare namespace Models {
 		"total"?: number;
 		"firstUri"?: string;
 		"nextUri"?: string;
-		"previousUri"?: string;
 		"lastUri"?: string;
 		"selfUri"?: string;
+		"previousUri"?: string;
 		"pageCount"?: number;
 	}