posthog-js 1.347.2 → 1.348.0

package/lib/src/extensions/conversations/external/index.js

@@ -104,6 +104,11 @@ var ConversationsManager = /** @class */ (function () {
         this._unsubscribeIdentifyListener = null;
         this._unreadCount = 0;
         this._isWidgetRendered = false;
+        this._initializeWidgetPromise = null;
+        // View state management for ticket list vs message view
+        this._currentView = 'messages';
+        this._tickets = [];
+        this._hasMultipleTickets = false;
         /**
          * Handle user identification from the widget form
          */
@@ -152,17 +157,18 @@ var ConversationsManager = /** @class */ (function () {
          * Handle widget state changes
          */
         this._handleStateChange = function (state) {
-            logger.info('Widget state changed', { state: state });
+            logger.info('Widget state changed', { state: state, view: _this._currentView });
             // Track state changes
             _this._posthog.capture('$conversations_widget_state_changed', {
                 state: state,
+                view: _this._currentView,
                 ticketId: _this._currentTicketId,
             });
             // Save state to localStorage
             _this._persistence.saveWidgetState(state);
-            // Mark messages as read when widget opens
+            // Mark messages as read when widget opens (only if in message view with a ticket)
             if (state === 'open') {
-                if (_this._unreadCount > 0 && _this._currentTicketId) {
+                if (_this._currentView === 'messages' && _this._unreadCount > 0 && _this._currentTicketId) {
                     _this._markMessagesAsRead();
                 }
             }
@@ -192,6 +198,131 @@ var ConversationsManager = /** @class */ (function () {
                 }
             });
         }); };
+        /**
+         * Poll for tickets list
+         */
+        this._pollTickets = function () { return __awaiter(_this, void 0, void 0, function () {
+            return __generator(this, function (_a) {
+                switch (_a.label) {
+                    case 0:
+                        if (this._isPolling) {
+                            return [2 /*return*/];
+                        }
+                        this._isPolling = true;
+                        _a.label = 1;
+                    case 1:
+                        _a.trys.push([1, , 3, 4]);
+                        return [4 /*yield*/, this._loadTickets()];
+                    case 2:
+                        _a.sent();
+                        return [3 /*break*/, 4];
+                    case 3:
+                        this._isPolling = false;
+                        return [7 /*endfinally*/];
+                    case 4: return [2 /*return*/];
+                }
+            });
+        }); };
+        /**
+         * Main poll function that polls based on current view
+         */
+        this._poll = function () { return __awaiter(_this, void 0, void 0, function () {
+            return __generator(this, function (_a) {
+                switch (_a.label) {
+                    case 0:
+                        if (!(this._currentView === 'tickets')) return [3 /*break*/, 2];
+                        return [4 /*yield*/, this._pollTickets()];
+                    case 1:
+                        _a.sent();
+                        return [3 /*break*/, 4];
+                    case 2: return [4 /*yield*/, this._pollMessages()];
+                    case 3:
+                        _a.sent();
+                        _a.label = 4;
+                    case 4: return [2 /*return*/];
+                }
+            });
+        }); };
+        /**
+         * Handle view changes from the widget
+         */
+        this._handleViewChange = function (view) {
+            logger.info('View changed', { from: _this._currentView, to: view });
+            _this._currentView = view;
+        };
+        /**
+         * Handle ticket selection from the list
+         */
+        this._handleSelectTicket = function (ticketId) { return __awaiter(_this, void 0, void 0, function () {
+            var _a, _b;
+            return __generator(this, function (_c) {
+                switch (_c.label) {
+                    case 0:
+                        // Switch to this ticket
+                        this._switchToTicketIfNeeded(ticketId);
+                        // Clear messages and reset timestamp
+                        this._lastMessageTimestamp = null;
+                        (_a = this._widgetRef) === null || _a === void 0 ? void 0 : _a.clearMessages();
+                        // Switch view to messages
+                        this._currentView = 'messages';
+                        (_b = this._widgetRef) === null || _b === void 0 ? void 0 : _b.setView('messages');
+                        // Load messages for the selected ticket
+                        return [4 /*yield*/, this._loadMessages()
+                            // Mark as read if widget is open
+                        ];
+                    case 1:
+                        // Load messages for the selected ticket
+                        _c.sent();
+                        // Mark as read if widget is open
+                        if (this._isWidgetOpen() && this._unreadCount > 0) {
+                            this._markMessagesAsRead();
+                        }
+                        return [2 /*return*/];
+                }
+            });
+        }); };
+        /**
+         * Handle new conversation request
+         */
+        this._handleNewConversation = function () {
+            var _a, _b;
+            logger.info('New conversation requested');
+            // Clear current ticket
+            _this._currentTicketId = null;
+            _this._persistence.clearTicketId();
+            // Reset timestamp
+            _this._lastMessageTimestamp = null;
+            // Switch view to messages
+            _this._currentView = 'messages';
+            (_a = _this._widgetRef) === null || _a === void 0 ? void 0 : _a.setView('messages');
+            // Clear messages and add greeting
+            (_b = _this._widgetRef) === null || _b === void 0 ? void 0 : _b.clearMessages(true);
+        };
+        /**
+         * Handle back to tickets request
+         */
+        this._handleBackToTickets = function () { return __awaiter(_this, void 0, void 0, function () {
+            var _a, _b;
+            return __generator(this, function (_c) {
+                switch (_c.label) {
+                    case 0:
+                        logger.info('Back to tickets requested');
+                        // Switch view to tickets
+                        this._currentView = 'tickets';
+                        (_a = this._widgetRef) === null || _a === void 0 ? void 0 : _a.setView('tickets');
+                        // Load tickets
+                        (_b = this._widgetRef) === null || _b === void 0 ? void 0 : _b.setTicketsLoading(true);
+                        return [4 /*yield*/, this._loadTickets()
+                            // Track back to tickets
+                        ];
+                    case 1:
+                        _c.sent();
+                        // Track back to tickets
+                        this._posthog.capture('$conversations_back_to_tickets');
+                        return [2 /*return*/];
+                }
+            });
+        }); };
         this._config = config;
         this._persistence = new persistence_1.ConversationsPersistence(_posthog);
         // Get or create widget_session_id - this stays the same even when user identifies
@@ -467,34 +598,55 @@ var ConversationsManager = /** @class */ (function () {
     };
     /**
      * Initialize and render the widget UI
+     * Uses a promise guard to prevent race conditions from concurrent calls
      */
     ConversationsManager.prototype._initializeWidget = function () {
         if (this._isWidgetRendered) {
-            return; // Already rendered
+            return Promise.resolve();
         }
-        var savedState = this._persistence.loadWidgetState();
-        var initialState = 'closed';
-        if (savedState === 'open') {
-            initialState = 'open';
+        if (this._initializeWidgetPromise) {
+            return this._initializeWidgetPromise;
         }
-        // Get initial user traits (from PostHog person properties or saved)
-        var initialUserTraits = this._getInitialUserTraits();
-        // Render the widget
-        this._renderWidget(initialState, initialUserTraits);
-        this._isWidgetRendered = true;
-        // Track widget initialization
-        this._posthog.capture('$conversations_widget_loaded', {
-            hasExistingTicket: !!this._currentTicketId,
-            initialState: initialState,
-            hasUserTraits: !!initialUserTraits,
+        this._initializeWidgetPromise = this._doInitializeWidget();
+        return this._initializeWidgetPromise;
+    };
+    ConversationsManager.prototype._doInitializeWidget = function () {
+        return __awaiter(this, void 0, void 0, function () {
+            var savedState, initialState, initialUserTraits, _a, initialView, tickets;
+            return __generator(this, function (_b) {
+                switch (_b.label) {
+                    case 0:
+                        savedState = this._persistence.loadWidgetState();
+                        initialState = 'closed';
+                        if (savedState === 'open') {
+                            initialState = 'open';
+                        }
+                        initialUserTraits = this._getInitialUserTraits();
+                        return [4 /*yield*/, this._determineInitialView()];
+                    case 1:
+                        _a = _b.sent(), initialView = _a.view, tickets = _a.tickets;
+                        this._currentView = initialView;
+                        // Render the widget with initial view
+                        this._renderWidget(initialState, initialUserTraits, initialView, tickets);
+                        this._isWidgetRendered = true;
+                        // Track widget initialization
+                        this._posthog.capture('$conversations_widget_loaded', {
+                            hasExistingTicket: !!this._currentTicketId,
+                            initialState: initialState,
+                            initialView: initialView,
+                            ticketCount: tickets.length,
+                            hasUserTraits: !!initialUserTraits,
+                        });
+                        // Load messages if in message view and have a ticket
+                        if (initialView === 'messages' && this._currentTicketId) {
+                            this._loadMessages();
+                        }
+                        // Start polling based on current view
+                        this._startPolling();
+                        return [2 /*return*/];
+                }
+            });
         });
-        // Set up polling and load messages only when widget is rendered
-        // If we have a ticket, load its messages
-        if (this._currentTicketId) {
-            this._loadMessages();
-        }
-        // Start polling for messages to keep widget UI updated
-        this._startPolling();
     };
     /**
      * Get initial user traits from PostHog or localStorage
@@ -604,7 +756,74 @@ var ConversationsManager = /** @class */ (function () {
         return this._persistence.loadWidgetState() === 'open';
     };
     /**
-     * Start polling for new messages
+     * Load tickets list from API
+     */
+    ConversationsManager.prototype._loadTickets = function () {
+        return __awaiter(this, void 0, void 0, function () {
+            var response, totalUnread, error_4;
+            var _a, _b;
+            return __generator(this, function (_c) {
+                switch (_c.label) {
+                    case 0:
+                        _c.trys.push([0, 2, , 3]);
+                        return [4 /*yield*/, this.getTickets()];
+                    case 1:
+                        response = _c.sent();
+                        this._tickets = response.results;
+                        this._hasMultipleTickets = response.results.length > 1;
+                        (_a = this._widgetRef) === null || _a === void 0 ? void 0 : _a.updateTickets(response.results);
+                        totalUnread = response.results.reduce(function (sum, t) { return sum + (t.unread_count || 0); }, 0);
+                        this._unreadCount = totalUnread;
+                        (_b = this._widgetRef) === null || _b === void 0 ? void 0 : _b.setUnreadCount(totalUnread);
+                        logger.info('Tickets loaded', { count: response.results.length, totalUnread: totalUnread });
+                        return [3 /*break*/, 3];
+                    case 2:
+                        error_4 = _c.sent();
+                        logger.error('Failed to load tickets', error_4);
+                        return [3 /*break*/, 3];
+                    case 3: return [2 /*return*/];
+                }
+            });
+        });
+    };
+    /**
+     * Determine initial view based on ticket count
+     */
+    ConversationsManager.prototype._determineInitialView = function () {
+        return __awaiter(this, void 0, void 0, function () {
+            var response, totalUnread, error_5;
+            return __generator(this, function (_a) {
+                switch (_a.label) {
+                    case 0:
+                        _a.trys.push([0, 2, , 3]);
+                        return [4 /*yield*/, this.getTickets()];
+                    case 1:
+                        response = _a.sent();
+                        this._tickets = response.results;
+                        this._hasMultipleTickets = response.results.length > 1;
+                        totalUnread = response.results.reduce(function (sum, t) { return sum + (t.unread_count || 0); }, 0);
+                        this._unreadCount = totalUnread;
+                        // If 2+ tickets, show ticket list; otherwise show messages
+                        if (response.results.length >= 2) {
+                            return [2 /*return*/, { view: 'tickets', tickets: response.results }];
+                        }
+                        // If exactly 1 ticket, set it as current
+                        if (response.results.length === 1) {
+                            this._currentTicketId = response.results[0].id;
+                            this._persistence.saveTicketId(response.results[0].id);
+                        }
+                        return [2 /*return*/, { view: 'messages', tickets: response.results }];
+                    case 2:
+                        error_5 = _a.sent();
+                        logger.error('Failed to determine initial view', error_5);
+                        return [2 /*return*/, { view: 'messages', tickets: [] }];
+                    case 3: return [2 /*return*/];
+                }
+            });
+        });
+    };
+    /**
+     * Start polling based on current view
      */
     ConversationsManager.prototype._startPolling = function () {
         var _this = this;
@@ -612,12 +831,12 @@ var ConversationsManager = /** @class */ (function () {
             return; // Already polling
         }
         // Poll immediately
-        this._pollMessages();
+        this._poll();
         // Set up interval
         this._pollIntervalId = globals_1.window === null || globals_1.window === void 0 ? void 0 : globals_1.window.setInterval(function () {
-            _this._pollMessages();
+            _this._poll();
         }, POLL_INTERVAL_MS);
-        logger.info('Started polling for messages');
+        logger.info('Started polling', { view: this._currentView });
     };
     /**
      * Stop polling for new messages
@@ -674,6 +893,7 @@ var ConversationsManager = /** @class */ (function () {
         }
         this._widgetRef = null;
         this._isWidgetRendered = false;
+        this._initializeWidgetPromise = null;
         // Reset timestamp so show() will re-fetch all messages
         this._lastMessageTimestamp = null;
     };
@@ -781,8 +1001,10 @@ var ConversationsManager = /** @class */ (function () {
     /**
      * Render the widget to the DOM
      */
-    ConversationsManager.prototype._renderWidget = function (initialState, initialUserTraits) {
+    ConversationsManager.prototype._renderWidget = function (initialState, initialUserTraits, initialView, initialTickets) {
         var _this = this;
+        if (initialView === void 0) { initialView = 'messages'; }
+        if (initialTickets === void 0) { initialTickets = []; }
         if (!globals_1.document) {
             logger.info('Conversations widget not rendered: Document not available');
             return;
@@ -802,7 +1024,7 @@ var ConversationsManager = /** @class */ (function () {
         // Render widget with ref
         (0, preact_1.render)((0, jsx_runtime_1.jsx)(ConversationsWidget_1.ConversationsWidget, { ref: function (ref) {
                 _this._widgetRef = ref;
-            }, config: this._config, initialState: initialState, initialUserTraits: initialUserTraits, isUserIdentified: this._posthog._isIdentified(), onSendMessage: this._handleSendMessage, onStateChange: this._handleStateChange, onIdentify: this._handleIdentify }), container);
+            }, config: this._config, initialState: initialState, initialUserTraits: initialUserTraits, isUserIdentified: this._posthog._isIdentified(), initialView: initialView, initialTickets: initialTickets, hasMultipleTickets: this._hasMultipleTickets, onSendMessage: this._handleSendMessage, onStateChange: this._handleStateChange, onIdentify: this._handleIdentify, onSelectTicket: this._handleSelectTicket, onNewConversation: this._handleNewConversation, onBackToTickets: this._handleBackToTickets, onViewChange: this._handleViewChange }), container);
     };
     return ConversationsManager;
 }());

package/lib/src/extensions/conversations/external/index.js.map

@@ -1 +1 @@
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eslint-disable-next-line @typescript-eslint/no-unused-vars\nimport { render, h } from 'preact'\nimport { isNumber } from '@posthog/core'\nimport {\n    ConversationsRemoteConfig,\n    ConversationsWidgetState,\n    UserProvidedTraits,\n    SendMessageResponse,\n    SendMessagePayload,\n    GetMessagesResponse,\n    MarkAsReadResponse,\n    GetTicketsOptions,\n    GetTicketsResponse,\n} from '../../../posthog-conversations-types'\nimport { PostHog } from '../../../posthog-core'\nimport { ConversationsManager as ConversationsManagerInterface } from '../posthog-conversations'\nimport { ConversationsPersistence } from './persistence'\nimport { ConversationsWidget } from './components/ConversationsWidget'\nimport { createLogger } from '../../../utils/logger'\nimport { document, window } from '../../../utils/globals'\nimport { formDataToQuery } from '../../../utils/request-utils'\n\nconst logger = createLogger('[ConversationsManager]')\n\nconst WIDGET_CONTAINER_ID = 'ph-conversations-widget-container'\nconst POLL_INTERVAL_MS = 5000 // 5 seconds\n\n/**\n * Extract hostname from a domain string (handles URLs and plain hostnames)\n */\nfunction extractHostname(domain: string): string | null {\n    // Remove protocol if present\n    let hostname = domain.replace(/^https?:\\/\\//, '')\n    // Remove path, query, port if present\n    hostname = hostname.split('/')[0].split('?')[0].split(':')[0]\n    return hostname || null\n}\n\n/**\n * Check if the current domain matches the allowed domains list.\n * Returns true if:\n * - domains is empty or not present (no restriction)\n * - current hostname matches any allowed domain\n */\nfunction isCurrentDomainAllowed(domains: string[] | undefined): boolean {\n    // No domain restriction - allow all\n    if (!domains || domains.length === 0) {\n        return true\n    }\n\n    const currentHostname = window?.location?.hostname\n    if (!currentHostname) {\n        // Can't determine hostname (SSR, etc.) - allow by default\n        return true\n    }\n\n    return domains.some((domain) => {\n        const allowedHostname = extractHostname(domain)\n        if (!allowedHostname) {\n            return false\n        }\n\n        if (allowedHostname.startsWith('*.')) {\n            // Wildcard match: *.example.com matches foo.example.com and example.com\n            const pattern = allowedHostname.slice(2) // Remove \"*.\"\n            return currentHostname.endsWith(`.${pattern}`) || currentHostname === pattern\n        }\n\n        // Exact match\n        return currentHostname === allowedHostname\n    })\n}\n\nexport class ConversationsManager implements ConversationsManagerInterface {\n    private _config: ConversationsRemoteConfig\n    private _persistence: ConversationsPersistence\n    private _widgetRef: ConversationsWidget | null = null\n    private _containerElement: HTMLDivElement | null = null\n    private _currentTicketId: string | null = null\n    private _pollIntervalId: number | null = null\n    private _lastMessageTimestamp: string | null = null\n    private _isPolling: boolean = false\n    private _unsubscribeIdentifyListener: (() => void) | null = null\n    private _unreadCount: number = 0\n    // SECURITY: widget_session_id is the key for access control\n    // This is a random UUID that only this browser knows\n    private _widgetSessionId: string\n    private _isWidgetEnabled: boolean\n    private _isDomainAllowed: boolean\n    private _isWidgetRendered: boolean = false\n\n    constructor(\n        config: ConversationsRemoteConfig,\n        private readonly _posthog: PostHog\n    ) {\n        this._config = config\n        this._persistence = new ConversationsPersistence(_posthog)\n        // Get or create widget_session_id - this stays the same even when user identifies\n        this._widgetSessionId = this._persistence.getOrCreateWidgetSessionId()\n\n        // Determine if widget should be shown based on config and domain\n        this._isWidgetEnabled = config.widgetEnabled === true\n        this._isDomainAllowed = isCurrentDomainAllowed(config.domains)\n\n        logger.info('ConversationsManager initialized', {\n            config,\n            widgetSessionId: this._widgetSessionId,\n            isWidgetEnabled: this._isWidgetEnabled,\n            isDomainAllowed: this._isDomainAllowed,\n        })\n\n        this._initialize()\n    }\n\n    /**\n     * Send a message programmatically via the API\n     * Creates a new ticket if none exists or if newTicket is true\n     *\n     * @param message - The message text to send\n     * @param userTraits - Optional user identification data (name, email)\n     * @param newTicket - If true, forces creation of a new ticket (ignores current ticket)\n     * @returns Promise with the response including ticket_id and message_id\n     */\n    async sendMessage(\n        message: string,\n        userTraits?: UserProvidedTraits,\n        newTicket?: boolean\n    ): Promise<SendMessageResponse> {\n        // Determine which ticket to use\n        // If newTicket is true, force creation of new ticket by sending null\n        // Otherwise use current ticket ID (which may be null if no ticket exists yet)\n        const ticketId = newTicket ? null : this._currentTicketId\n\n        // Track if this is creating a new ticket\n        const isNewTicket = !ticketId\n\n        const token = this._config.token\n\n        // eslint-disable-next-line compat/compat\n        return new Promise((resolve, reject) => {\n            const distinctId = this._posthog.get_distinct_id()\n            const personProperties = this._posthog.persistence?.props || {}\n\n            // Priority for traits:\n            // 1. User-provided traits from the widget form\n            // 2. PostHog person properties\n            const name = userTraits?.name || personProperties.$name || personProperties.name || null\n            const email = userTraits?.email || personProperties.$email || personProperties.email || null\n\n            const payload: Partial<SendMessagePayload> = {\n                widget_session_id: this._widgetSessionId,\n                // distinct_id is only used for Person linking, not access control\n                distinct_id: distinctId,\n                message: message.trim(),\n                traits: {\n                    name,\n                    email,\n                },\n                ticket_id: ticketId,\n            }\n\n            try {\n                // Capture session ID - sent with every message\n                const capturedSessionId = this._posthog.get_session_id()\n                if (capturedSessionId) {\n                    payload.session_id = capturedSessionId\n                }\n\n                // Capture session replay URL with timestamp - sent with every message\n                const replayUrl = this._posthog.get_session_replay_url({\n                    withTimestamp: true,\n                    timestampLookBack: 30,\n                })\n\n                // Capture current URL - only for new tickets to record where user started\n                const currentUrl = isNewTicket ? window?.location?.href : undefined\n\n                if (replayUrl || currentUrl) {\n                    payload.session_context = {\n                        session_replay_url: replayUrl || undefined,\n                        current_url: currentUrl || undefined,\n                    }\n                }\n            } catch (error) {\n                // Log error but don't fail message sending\n                logger.warn('Failed to capture session context', error)\n            }\n\n            this._posthog._send_request({\n                url: this._posthog.requestRouter.endpointFor('api', '/api/conversations/v1/widget/message'),\n                method: 'POST',\n                data: payload,\n                headers: {\n                    'X-Conversations-Token': token,\n                },\n                callback: (response) => {\n                    if (response.statusCode === 429) {\n                        reject(new Error('Too many requests. Please wait before trying again.'))\n                        return\n                    }\n\n                    if (response.statusCode !== 200 && response.statusCode !== 201) {\n                        const errorMsg = response.json?.detail || response.json?.message || 'Failed to send message'\n                        logger.error('Failed to send message', { status: response.statusCode })\n                        reject(new Error(errorMsg))\n                        return\n                    }\n\n                    if (!response.json) {\n                        reject(new Error('Invalid response from server'))\n                        return\n                    }\n\n                    const data = response.json as SendMessageResponse\n\n                    // Update current ticket ID if this was a new ticket\n                    // This happens when: 1) No ticket existed, or 2) User forced new ticket creation\n                    if (isNewTicket && data.ticket_id) {\n                        this._currentTicketId = data.ticket_id\n                        this._persistence.saveTicketId(data.ticket_id)\n                        logger.info('New ticket created', {\n                            ticketId: data.ticket_id,\n                            forced: newTicket === true,\n                        })\n                    }\n\n                    // Track message sent\n                    this._posthog.capture('$conversations_message_sent', {\n                        ticketId: data.ticket_id,\n                        isNewTicket: isNewTicket,\n                        messageLength: message.length,\n                    })\n\n                    // Update last message timestamp\n                    this._lastMessageTimestamp = data.created_at\n\n                    resolve(data)\n                },\n            })\n        })\n    }\n\n    /**\n     * Switch to a different ticket if an explicit ticketId is provided\n     * This ensures subsequent operations (sendMessage, etc.) use the correct ticket\n     */\n    private _switchToTicketIfNeeded(ticketId: string | undefined): void {\n        if (ticketId && ticketId !== this._currentTicketId) {\n            this._currentTicketId = ticketId\n            this._persistence.saveTicketId(ticketId)\n            // Reset last message timestamp when switching tickets\n            this._lastMessageTimestamp = null\n        }\n    }\n\n    /** Fetch messages via the API */\n    async getMessages(ticketId?: string, after?: string): Promise<GetMessagesResponse> {\n        // Use provided ticketId or fall back to current ticket\n        const targetTicketId = ticketId || this._currentTicketId\n\n        if (!targetTicketId) {\n            throw new Error('No ticket ID provided and no active conversation')\n        }\n\n        // Switch to this ticket if explicitly provided\n        this._switchToTicketIfNeeded(ticketId)\n\n        const token = this._config.token\n\n        // eslint-disable-next-line compat/compat\n        return new Promise((resolve, reject) => {\n            // SECURITY: widget_session_id is required for access control\n            // distinct_id is NOT sent for getMessages - access is controlled by widget_session_id only\n            const queryParams: Record<string, string> = {\n                widget_session_id: this._widgetSessionId,\n                limit: '50',\n            }\n\n            if (after) {\n                queryParams.after = after\n            }\n\n            this._posthog._send_request({\n                url: this._posthog.requestRouter.endpointFor(\n                    'api',\n                    `/api/conversations/v1/widget/messages/${targetTicketId}?${formDataToQuery(queryParams)}`\n                ),\n                method: 'GET',\n                headers: {\n                    'X-Conversations-Token': token,\n                },\n                callback: (response) => {\n                    if (response.statusCode === 429) {\n                        reject(new Error('Too many requests. Please wait before trying again.'))\n                        return\n                    }\n\n                    if (response.statusCode !== 200) {\n                        const errorMsg = response.json?.detail || response.json?.message || 'Failed to fetch messages'\n                        logger.error('Failed to fetch messages', { status: response.statusCode })\n                        reject(new Error(errorMsg))\n                        return\n                    }\n\n                    if (!response.json) {\n                        reject(new Error('Invalid response from server'))\n                        return\n                    }\n\n                    const data = response.json as GetMessagesResponse\n                    resolve(data)\n                },\n            })\n        })\n    }\n\n    /** Mark messages as read via the API */\n    async markAsRead(ticketId?: string): Promise<MarkAsReadResponse> {\n        // Use provided ticketId or fall back to current ticket\n        const targetTicketId = ticketId || this._currentTicketId\n\n        if (!targetTicketId) {\n            throw new Error('No ticket ID provided and no active conversation')\n        }\n\n        // Switch to this ticket if explicitly provided\n        this._switchToTicketIfNeeded(ticketId)\n\n        const token = this._config.token\n\n        logger.info('Marking messages as read', { ticketId: targetTicketId })\n\n        // eslint-disable-next-line compat/compat\n        return new Promise((resolve, reject) => {\n            this._posthog._send_request({\n                url: this._posthog.requestRouter.endpointFor(\n                    'api',\n                    `/api/conversations/v1/widget/messages/${targetTicketId}/read`\n                ),\n                method: 'POST',\n                data: {\n                    widget_session_id: this._widgetSessionId,\n                },\n                headers: {\n                    'X-Conversations-Token': token,\n                },\n                callback: (response) => {\n                    if (response.statusCode === 429) {\n                        reject(new Error('Too many requests. Please wait before trying again.'))\n                        return\n                    }\n\n                    if (response.statusCode !== 200) {\n                        const errorMsg =\n                            response.json?.detail || response.json?.message || 'Failed to mark messages as read'\n                        logger.error('Failed to mark messages as read', { status: response.statusCode })\n                        reject(new Error(errorMsg))\n                        return\n                    }\n\n                    if (!response.json) {\n                        reject(new Error('Invalid response from server'))\n                        return\n                    }\n\n                    const data = response.json as MarkAsReadResponse\n                    resolve(data)\n                },\n            })\n        })\n    }\n\n    /**\n     * Initialize the conversations manager.\n     * Always initializes persistence and event listeners for API usage.\n     * Only renders the widget if widgetEnabled is true AND domain is allowed.\n     */\n    private _initialize(): void {\n        if (!document || !window) {\n            logger.info('Conversations not available: Document or window not available')\n            return\n        }\n\n        // Load any existing ticket ID from localStorage\n        this._currentTicketId = this._persistence.loadTicketId()\n        logger.info('Loaded ticket ID from storage', { ticketId: this._currentTicketId })\n\n        // Track conversations API loaded (separate from widget loaded)\n        this._posthog.capture('$conversations_loaded', {\n            hasExistingTicket: !!this._currentTicketId,\n            widgetEnabled: this._isWidgetEnabled,\n            domainAllowed: this._isDomainAllowed,\n        })\n\n        // Only render widget if both widgetEnabled and domain is allowed\n        if (this._isWidgetEnabled && this._isDomainAllowed) {\n            this._initializeWidget()\n        } else {\n            logger.info('Widget not rendered', {\n                widgetEnabled: this._isWidgetEnabled,\n                domainAllowed: this._isDomainAllowed,\n            })\n        }\n\n        // Listen for identify events to hide identification form when user identifies\n        this._setupIdentifyListener()\n    }\n\n    /**\n     * Initialize and render the widget UI\n     */\n    private _initializeWidget(): void {\n        if (this._isWidgetRendered) {\n            return // Already rendered\n        }\n\n        const savedState = this._persistence.loadWidgetState()\n        let initialState: ConversationsWidgetState = 'closed'\n        if (savedState === 'open') {\n            initialState = 'open'\n        }\n\n        // Get initial user traits (from PostHog person properties or saved)\n        const initialUserTraits = this._getInitialUserTraits()\n\n        // Render the widget\n        this._renderWidget(initialState, initialUserTraits)\n        this._isWidgetRendered = true\n\n        // Track widget initialization\n        this._posthog.capture('$conversations_widget_loaded', {\n            hasExistingTicket: !!this._currentTicketId,\n            initialState: initialState,\n            hasUserTraits: !!initialUserTraits,\n        })\n\n        // Set up polling and load messages only when widget is rendered\n        // If we have a ticket, load its messages\n        if (this._currentTicketId) {\n            this._loadMessages()\n        }\n\n        // Start polling for messages to keep widget UI updated\n        this._startPolling()\n    }\n\n    /**\n     * Get initial user traits from PostHog or localStorage\n     */\n    private _getInitialUserTraits(): UserProvidedTraits | null {\n        // First, check PostHog's person properties\n        const personProperties = this._posthog.persistence?.props || {}\n        const posthogName = personProperties.$name || personProperties.name\n        const posthogEmail = personProperties.$email || personProperties.email\n\n        // If we have traits from PostHog, use those\n        if (posthogName || posthogEmail) {\n            return {\n                name: posthogName || undefined,\n                email: posthogEmail || undefined,\n            }\n        }\n\n        // Otherwise, check localStorage for previously saved traits\n        const savedTraits = this._persistence.loadUserTraits()\n        if (savedTraits && (savedTraits.name || savedTraits.email)) {\n            return savedTraits\n        }\n\n        return null\n    }\n\n    /**\n     * Handle user identification from the widget form\n     */\n    private _handleIdentify = (traits: UserProvidedTraits): void => {\n        // Save traits to localStorage\n        this._persistence.saveUserTraits(traits)\n\n        // Track identification\n        this._posthog.capture('$conversations_user_identified', {\n            hasName: !!traits.name,\n            hasEmail: !!traits.email,\n        })\n    }\n\n    /**\n     * Handle sending a message from the widget\n     */\n    private _handleSendMessage = async (message: string): Promise<void> => {\n        // Get user traits from the widget\n        const userTraits = this._widgetRef?.getUserTraits() || undefined\n\n        try {\n            // Call the public API method (which handles tracking and state updates)\n            await this.sendMessage(message, userTraits)\n\n            // Poll for response immediately\n            setTimeout(() => this._pollMessages(), 1000)\n        } catch (error) {\n            logger.error('Failed to send message', error)\n            throw error\n        }\n    }\n\n    /**\n     * Handle widget state changes\n     */\n    private _handleStateChange = (state: ConversationsWidgetState): void => {\n        logger.info('Widget state changed', { state })\n\n        // Track state changes\n        this._posthog.capture('$conversations_widget_state_changed', {\n            state: state,\n            ticketId: this._currentTicketId,\n        })\n\n        // Save state to localStorage\n        this._persistence.saveWidgetState(state)\n\n        // Mark messages as read when widget opens\n        if (state === 'open') {\n            if (this._unreadCount > 0 && this._currentTicketId) {\n                this._markMessagesAsRead()\n            }\n        }\n    }\n\n    /**\n     * Mark messages as read\n     */\n    private async _markMessagesAsRead(): Promise<void> {\n        if (!this._currentTicketId) {\n            return\n        }\n\n        try {\n            const response = await this.markAsRead(this._currentTicketId || undefined)\n            this._unreadCount = response.unread_count\n            // Update the widget to reflect the new unread count\n            this._widgetRef?.setUnreadCount(0)\n            logger.info('Messages marked as read', { unreadCount: response.unread_count })\n        } catch (error) {\n            logger.error('Failed to mark messages as read', error)\n        }\n    }\n\n    /**\n     * Load messages for the current ticket\n     */\n    private async _loadMessages(): Promise<void> {\n        if (!this._currentTicketId) {\n            return\n        }\n\n        try {\n            const response = await this.getMessages(\n                this._currentTicketId || undefined,\n                this._lastMessageTimestamp || undefined\n            )\n\n            // Update unread count from response\n            if (isNumber(response.unread_count)) {\n                this._unreadCount = response.unread_count\n                this._widgetRef?.setUnreadCount(response.unread_count)\n\n                // If widget is open and there are unread messages, mark them as read\n                if (response.unread_count > 0 && this._isWidgetOpen()) {\n                    this._markMessagesAsRead()\n                }\n            }\n\n            if (response.messages.length > 0) {\n                this._widgetRef?.addMessages(response.messages)\n                // Update last message timestamp\n                const lastMessage = response.messages[response.messages.length - 1]\n                this._lastMessageTimestamp = lastMessage.created_at\n            }\n        } catch (error) {\n            logger.error('Failed to load messages', error)\n        }\n    }\n\n    /**\n     * Check if the widget is currently open\n     */\n    private _isWidgetOpen(): boolean {\n        return this._persistence.loadWidgetState() === 'open'\n    }\n\n    /**\n     * Poll for new messages\n     */\n    private _pollMessages = async (): Promise<void> => {\n        if (this._isPolling || !this._currentTicketId) {\n            return\n        }\n\n        this._isPolling = true\n        try {\n            await this._loadMessages()\n        } finally {\n            this._isPolling = false\n        }\n    }\n\n    /**\n     * Start polling for new messages\n     */\n    private _startPolling(): void {\n        if (this._pollIntervalId) {\n            return // Already polling\n        }\n\n        // Poll immediately\n        this._pollMessages()\n\n        // Set up interval\n        this._pollIntervalId = window?.setInterval(() => {\n            this._pollMessages()\n        }, POLL_INTERVAL_MS) as unknown as number\n\n        logger.info('Started polling for messages')\n    }\n\n    /**\n     * Stop polling for new messages\n     */\n    private _stopPolling(): void {\n        if (this._pollIntervalId) {\n            window?.clearInterval(this._pollIntervalId)\n            this._pollIntervalId = null\n            logger.info('Stopped polling for messages')\n        }\n    }\n\n    /**\n     * Setup listener for identify events.\n     * When user calls posthog.identify(), hide the identification form\n     * since we now know who they are.\n     */\n    private _setupIdentifyListener(): void {\n        this._unsubscribeIdentifyListener = this._posthog.on('eventCaptured', (event: any) => {\n            if (event.event === '$identify') {\n                // User just identified - hide the identification form if it's showing\n                this._widgetRef?.setUserIdentified()\n            }\n        })\n    }\n\n    /**\n     * Show the widget (render it to DOM).\n     * The widget respects its saved state (open/closed).\n     * Note: Domain restrictions still apply - widget won't render on disallowed domains.\n     */\n    show(): void {\n        // Check domain restrictions - don't render on disallowed domains\n        if (!this._isDomainAllowed) {\n            logger.warn('Cannot show widget: current domain is not allowed')\n            return\n        }\n\n        // If widget isn't rendered yet, render it now\n        if (!this._isWidgetRendered) {\n            this._initializeWidget()\n        }\n    }\n\n    /**\n     * Hide and remove the widget from the DOM.\n     * Conversation data is preserved - call show() to re-render.\n     */\n    hide(): void {\n        // Stop polling when widget is hidden (save resources)\n        this._stopPolling()\n\n        if (this._containerElement) {\n            render(null, this._containerElement)\n            this._containerElement.remove()\n            this._containerElement = null\n        }\n        this._widgetRef = null\n        this._isWidgetRendered = false\n\n        // Reset timestamp so show() will re-fetch all messages\n        this._lastMessageTimestamp = null\n    }\n\n    /**\n     * Check if the widget is currently visible (rendered in DOM)\n     */\n    isVisible(): boolean {\n        return this._isWidgetRendered\n    }\n\n    /** Get tickets list for the current widget session */\n    async getTickets(options?: GetTicketsOptions): Promise<GetTicketsResponse> {\n        const token = this._config.token\n\n        const queryParams: Record<string, string> = {\n            widget_session_id: this._widgetSessionId,\n            limit: String(options?.limit ?? 20),\n            offset: String(options?.offset ?? 0),\n        }\n\n        if (options?.status) {\n            queryParams.status = options.status\n        }\n\n        // eslint-disable-next-line compat/compat\n        return new Promise((resolve, reject) => {\n            this._posthog._send_request({\n                url: this._posthog.requestRouter.endpointFor(\n                    'api',\n                    `/api/conversations/v1/widget/tickets?${formDataToQuery(queryParams)}`\n                ),\n                method: 'GET',\n                headers: {\n                    'X-Conversations-Token': token,\n                },\n                callback: (response) => {\n                    if (response.statusCode === 429) {\n                        reject(new Error('Too many requests. Please wait before trying again.'))\n                        return\n                    }\n\n                    if (response.statusCode !== 200) {\n                        const errorMsg = response.json?.detail || response.json?.message || 'Failed to fetch tickets'\n                        logger.error('Failed to fetch tickets', { status: response.statusCode })\n                        reject(new Error(errorMsg))\n                        return\n                    }\n\n                    if (!response.json) {\n                        reject(new Error('Invalid response from server'))\n                        return\n                    }\n\n                    const data = response.json as GetTicketsResponse\n                    resolve(data)\n                },\n            })\n        })\n    }\n\n    /**\n     * Get the current active ticket ID\n     * Returns null if no conversation has been started yet\n     */\n    getCurrentTicketId(): string | null {\n        return this._currentTicketId\n    }\n\n    /**\n     * Get the widget session ID (persistent browser identifier)\n     * This ID is used for access control and stays the same across page loads\n     */\n    getWidgetSessionId(): string {\n        return this._widgetSessionId\n    }\n\n    /**\n     * Clean up the widget\n     */\n    destroy(): void {\n        this._stopPolling()\n\n        // Unsubscribe from identify events\n        if (this._unsubscribeIdentifyListener) {\n            this._unsubscribeIdentifyListener()\n            this._unsubscribeIdentifyListener = null\n        }\n\n        if (this._containerElement) {\n            render(null, this._containerElement)\n            this._containerElement.remove()\n            this._containerElement = null\n        }\n\n        this._widgetRef = null\n        logger.info('Widget destroyed')\n    }\n\n    /**\n     * Reset all conversation data and destroy the widget.\n     * Called on posthog.reset() to start fresh.\n     */\n    reset(): void {\n        // Clear all persisted conversation data\n        this._persistence.clearAll()\n\n        // Reset local state\n        this._currentTicketId = null\n        this._lastMessageTimestamp = null\n        this._unreadCount = 0\n\n        // Destroy the widget\n        this.destroy()\n\n        logger.info('Conversations reset')\n    }\n\n    /**\n     * Render the widget to the DOM\n     */\n    private _renderWidget(initialState: ConversationsWidgetState, initialUserTraits: UserProvidedTraits | null): void {\n        if (!document) {\n            logger.info('Conversations widget not rendered: Document not available')\n            return\n        }\n\n        // Create container if it doesn't exist\n        let container = document.getElementById(WIDGET_CONTAINER_ID) as HTMLDivElement\n        if (!container) {\n            if (!document.body) {\n                logger.info('Conversations widget not rendered: Document body not available yet')\n                return\n            }\n            container = document.createElement('div')\n            container.id = WIDGET_CONTAINER_ID\n            document.body.appendChild(container)\n        }\n        this._containerElement = container\n\n        // Render widget with ref\n        render(\n            <ConversationsWidget\n                ref={(ref: ConversationsWidget | null) => {\n                    this._widgetRef = ref\n                }}\n                config={this._config}\n                initialState={initialState}\n                initialUserTraits={initialUserTraits}\n                isUserIdentified={this._posthog._isIdentified()}\n                onSendMessage={this._handleSendMessage}\n                onStateChange={this._handleStateChange}\n                onIdentify={this._handleIdentify}\n            />,\n            container\n        )\n    }\n}\n\n/**\n * Initialize the conversations widget\n * This is the entry point called from the lazy-loaded bundle\n */\nexport function initConversations(config: ConversationsRemoteConfig, posthog: PostHog): ConversationsManager {\n    logger.info('initConversations called', { hasConfig: !!config, hasPosthog: !!posthog })\n    return new ConversationsManager(config, posthog)\n}\n"]}
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eslint-disable-next-line @typescript-eslint/no-unused-vars\nimport { render, h } from 'preact'\nimport { isNumber } from '@posthog/core'\nimport {\n    ConversationsRemoteConfig,\n    ConversationsWidgetState,\n    UserProvidedTraits,\n    SendMessageResponse,\n    SendMessagePayload,\n    GetMessagesResponse,\n    MarkAsReadResponse,\n    GetTicketsOptions,\n    GetTicketsResponse,\n    Ticket,\n} from '../../../posthog-conversations-types'\nimport { PostHog } from '../../../posthog-core'\nimport { ConversationsManager as ConversationsManagerInterface } from '../posthog-conversations'\nimport { ConversationsPersistence } from './persistence'\nimport { ConversationsWidget, WidgetView } from './components/ConversationsWidget'\nimport { createLogger } from '../../../utils/logger'\nimport { document, window } from '../../../utils/globals'\nimport { formDataToQuery } from '../../../utils/request-utils'\n\nconst logger = createLogger('[ConversationsManager]')\n\nconst WIDGET_CONTAINER_ID = 'ph-conversations-widget-container'\nconst POLL_INTERVAL_MS = 5000 // 5 seconds\n\n/**\n * Extract hostname from a domain string (handles URLs and plain hostnames)\n */\nfunction extractHostname(domain: string): string | null {\n    // Remove protocol if present\n    let hostname = domain.replace(/^https?:\\/\\//, '')\n    // Remove path, query, port if present\n    hostname = hostname.split('/')[0].split('?')[0].split(':')[0]\n    return hostname || null\n}\n\n/**\n * Check if the current domain matches the allowed domains list.\n * Returns true if:\n * - domains is empty or not present (no restriction)\n * - current hostname matches any allowed domain\n */\nfunction isCurrentDomainAllowed(domains: string[] | undefined): boolean {\n    // No domain restriction - allow all\n    if (!domains || domains.length === 0) {\n        return true\n    }\n\n    const currentHostname = window?.location?.hostname\n    if (!currentHostname) {\n        // Can't determine hostname (SSR, etc.) - allow by default\n        return true\n    }\n\n    return domains.some((domain) => {\n        const allowedHostname = extractHostname(domain)\n        if (!allowedHostname) {\n            return false\n        }\n\n        if (allowedHostname.startsWith('*.')) {\n            // Wildcard match: *.example.com matches foo.example.com and example.com\n            const pattern = allowedHostname.slice(2) // Remove \"*.\"\n            return currentHostname.endsWith(`.${pattern}`) || currentHostname === pattern\n        }\n\n        // Exact match\n        return currentHostname === allowedHostname\n    })\n}\n\nexport class ConversationsManager implements ConversationsManagerInterface {\n    private _config: ConversationsRemoteConfig\n    private _persistence: ConversationsPersistence\n    private _widgetRef: ConversationsWidget | null = null\n    private _containerElement: HTMLDivElement | null = null\n    private _currentTicketId: string | null = null\n    private _pollIntervalId: number | null = null\n    private _lastMessageTimestamp: string | null = null\n    private _isPolling: boolean = false\n    private _unsubscribeIdentifyListener: (() => void) | null = null\n    private _unreadCount: number = 0\n    // SECURITY: widget_session_id is the key for access control\n    // This is a random UUID that only this browser knows\n    private _widgetSessionId: string\n    private _isWidgetEnabled: boolean\n    private _isDomainAllowed: boolean\n    private _isWidgetRendered: boolean = false\n    private _initializeWidgetPromise: Promise<void> | null = null\n    // View state management for ticket list vs message view\n    private _currentView: WidgetView = 'messages'\n    private _tickets: Ticket[] = []\n    private _hasMultipleTickets: boolean = false\n\n    constructor(\n        config: ConversationsRemoteConfig,\n        private readonly _posthog: PostHog\n    ) {\n        this._config = config\n        this._persistence = new ConversationsPersistence(_posthog)\n        // Get or create widget_session_id - this stays the same even when user identifies\n        this._widgetSessionId = this._persistence.getOrCreateWidgetSessionId()\n\n        // Determine if widget should be shown based on config and domain\n        this._isWidgetEnabled = config.widgetEnabled === true\n        this._isDomainAllowed = isCurrentDomainAllowed(config.domains)\n\n        logger.info('ConversationsManager initialized', {\n            config,\n            widgetSessionId: this._widgetSessionId,\n            isWidgetEnabled: this._isWidgetEnabled,\n            isDomainAllowed: this._isDomainAllowed,\n        })\n\n        this._initialize()\n    }\n\n    /**\n     * Send a message programmatically via the API\n     * Creates a new ticket if none exists or if newTicket is true\n     *\n     * @param message - The message text to send\n     * @param userTraits - Optional user identification data (name, email)\n     * @param newTicket - If true, forces creation of a new ticket (ignores current ticket)\n     * @returns Promise with the response including ticket_id and message_id\n     */\n    async sendMessage(\n        message: string,\n        userTraits?: UserProvidedTraits,\n        newTicket?: boolean\n    ): Promise<SendMessageResponse> {\n        // Determine which ticket to use\n        // If newTicket is true, force creation of new ticket by sending null\n        // Otherwise use current ticket ID (which may be null if no ticket exists yet)\n        const ticketId = newTicket ? null : this._currentTicketId\n\n        // Track if this is creating a new ticket\n        const isNewTicket = !ticketId\n\n        const token = this._config.token\n\n        // eslint-disable-next-line compat/compat\n        return new Promise((resolve, reject) => {\n            const distinctId = this._posthog.get_distinct_id()\n            const personProperties = this._posthog.persistence?.props || {}\n\n            // Priority for traits:\n            // 1. User-provided traits from the widget form\n            // 2. PostHog person properties\n            const name = userTraits?.name || personProperties.$name || personProperties.name || null\n            const email = userTraits?.email || personProperties.$email || personProperties.email || null\n\n            const payload: Partial<SendMessagePayload> = {\n                widget_session_id: this._widgetSessionId,\n                // distinct_id is only used for Person linking, not access control\n                distinct_id: distinctId,\n                message: message.trim(),\n                traits: {\n                    name,\n                    email,\n                },\n                ticket_id: ticketId,\n            }\n\n            try {\n                // Capture session ID - sent with every message\n                const capturedSessionId = this._posthog.get_session_id()\n                if (capturedSessionId) {\n                    payload.session_id = capturedSessionId\n                }\n\n                // Capture session replay URL with timestamp - sent with every message\n                const replayUrl = this._posthog.get_session_replay_url({\n                    withTimestamp: true,\n                    timestampLookBack: 30,\n                })\n\n                // Capture current URL - only for new tickets to record where user started\n                const currentUrl = isNewTicket ? window?.location?.href : undefined\n\n                if (replayUrl || currentUrl) {\n                    payload.session_context = {\n                        session_replay_url: replayUrl || undefined,\n                        current_url: currentUrl || undefined,\n                    }\n                }\n            } catch (error) {\n                // Log error but don't fail message sending\n                logger.warn('Failed to capture session context', error)\n            }\n\n            this._posthog._send_request({\n                url: this._posthog.requestRouter.endpointFor('api', '/api/conversations/v1/widget/message'),\n                method: 'POST',\n                data: payload,\n                headers: {\n                    'X-Conversations-Token': token,\n                },\n                callback: (response) => {\n                    if (response.statusCode === 429) {\n                        reject(new Error('Too many requests. Please wait before trying again.'))\n                        return\n                    }\n\n                    if (response.statusCode !== 200 && response.statusCode !== 201) {\n                        const errorMsg = response.json?.detail || response.json?.message || 'Failed to send message'\n                        logger.error('Failed to send message', { status: response.statusCode })\n                        reject(new Error(errorMsg))\n                        return\n                    }\n\n                    if (!response.json) {\n                        reject(new Error('Invalid response from server'))\n                        return\n                    }\n\n                    const data = response.json as SendMessageResponse\n\n                    // Update current ticket ID if this was a new ticket\n                    // This happens when: 1) No ticket existed, or 2) User forced new ticket creation\n                    if (isNewTicket && data.ticket_id) {\n                        this._currentTicketId = data.ticket_id\n                        this._persistence.saveTicketId(data.ticket_id)\n                        logger.info('New ticket created', {\n                            ticketId: data.ticket_id,\n                            forced: newTicket === true,\n                        })\n                    }\n\n                    // Track message sent\n                    this._posthog.capture('$conversations_message_sent', {\n                        ticketId: data.ticket_id,\n                        isNewTicket: isNewTicket,\n                        messageLength: message.length,\n                    })\n\n                    // Update last message timestamp\n                    this._lastMessageTimestamp = data.created_at\n\n                    resolve(data)\n                },\n            })\n        })\n    }\n\n    /**\n     * Switch to a different ticket if an explicit ticketId is provided\n     * This ensures subsequent operations (sendMessage, etc.) use the correct ticket\n     */\n    private _switchToTicketIfNeeded(ticketId: string | undefined): void {\n        if (ticketId && ticketId !== this._currentTicketId) {\n            this._currentTicketId = ticketId\n            this._persistence.saveTicketId(ticketId)\n            // Reset last message timestamp when switching tickets\n            this._lastMessageTimestamp = null\n        }\n    }\n\n    /** Fetch messages via the API */\n    async getMessages(ticketId?: string, after?: string): Promise<GetMessagesResponse> {\n        // Use provided ticketId or fall back to current ticket\n        const targetTicketId = ticketId || this._currentTicketId\n\n        if (!targetTicketId) {\n            throw new Error('No ticket ID provided and no active conversation')\n        }\n\n        // Switch to this ticket if explicitly provided\n        this._switchToTicketIfNeeded(ticketId)\n\n        const token = this._config.token\n\n        // eslint-disable-next-line compat/compat\n        return new Promise((resolve, reject) => {\n            // SECURITY: widget_session_id is required for access control\n            // distinct_id is NOT sent for getMessages - access is controlled by widget_session_id only\n            const queryParams: Record<string, string> = {\n                widget_session_id: this._widgetSessionId,\n                limit: '50',\n            }\n\n            if (after) {\n                queryParams.after = after\n            }\n\n            this._posthog._send_request({\n                url: this._posthog.requestRouter.endpointFor(\n                    'api',\n                    `/api/conversations/v1/widget/messages/${targetTicketId}?${formDataToQuery(queryParams)}`\n                ),\n                method: 'GET',\n                headers: {\n                    'X-Conversations-Token': token,\n                },\n                callback: (response) => {\n                    if (response.statusCode === 429) {\n                        reject(new Error('Too many requests. Please wait before trying again.'))\n                        return\n                    }\n\n                    if (response.statusCode !== 200) {\n                        const errorMsg = response.json?.detail || response.json?.message || 'Failed to fetch messages'\n                        logger.error('Failed to fetch messages', { status: response.statusCode })\n                        reject(new Error(errorMsg))\n                        return\n                    }\n\n                    if (!response.json) {\n                        reject(new Error('Invalid response from server'))\n                        return\n                    }\n\n                    const data = response.json as GetMessagesResponse\n                    resolve(data)\n                },\n            })\n        })\n    }\n\n    /** Mark messages as read via the API */\n    async markAsRead(ticketId?: string): Promise<MarkAsReadResponse> {\n        // Use provided ticketId or fall back to current ticket\n        const targetTicketId = ticketId || this._currentTicketId\n\n        if (!targetTicketId) {\n            throw new Error('No ticket ID provided and no active conversation')\n        }\n\n        // Switch to this ticket if explicitly provided\n        this._switchToTicketIfNeeded(ticketId)\n\n        const token = this._config.token\n\n        logger.info('Marking messages as read', { ticketId: targetTicketId })\n\n        // eslint-disable-next-line compat/compat\n        return new Promise((resolve, reject) => {\n            this._posthog._send_request({\n                url: this._posthog.requestRouter.endpointFor(\n                    'api',\n                    `/api/conversations/v1/widget/messages/${targetTicketId}/read`\n                ),\n                method: 'POST',\n                data: {\n                    widget_session_id: this._widgetSessionId,\n                },\n                headers: {\n                    'X-Conversations-Token': token,\n                },\n                callback: (response) => {\n                    if (response.statusCode === 429) {\n                        reject(new Error('Too many requests. Please wait before trying again.'))\n                        return\n                    }\n\n                    if (response.statusCode !== 200) {\n                        const errorMsg =\n                            response.json?.detail || response.json?.message || 'Failed to mark messages as read'\n                        logger.error('Failed to mark messages as read', { status: response.statusCode })\n                        reject(new Error(errorMsg))\n                        return\n                    }\n\n                    if (!response.json) {\n                        reject(new Error('Invalid response from server'))\n                        return\n                    }\n\n                    const data = response.json as MarkAsReadResponse\n                    resolve(data)\n                },\n            })\n        })\n    }\n\n    /**\n     * Initialize the conversations manager.\n     * Always initializes persistence and event listeners for API usage.\n     * Only renders the widget if widgetEnabled is true AND domain is allowed.\n     */\n    private _initialize(): void {\n        if (!document || !window) {\n            logger.info('Conversations not available: Document or window not available')\n            return\n        }\n\n        // Load any existing ticket ID from localStorage\n        this._currentTicketId = this._persistence.loadTicketId()\n        logger.info('Loaded ticket ID from storage', { ticketId: this._currentTicketId })\n\n        // Track conversations API loaded (separate from widget loaded)\n        this._posthog.capture('$conversations_loaded', {\n            hasExistingTicket: !!this._currentTicketId,\n            widgetEnabled: this._isWidgetEnabled,\n            domainAllowed: this._isDomainAllowed,\n        })\n\n        // Only render widget if both widgetEnabled and domain is allowed\n        if (this._isWidgetEnabled && this._isDomainAllowed) {\n            this._initializeWidget()\n        } else {\n            logger.info('Widget not rendered', {\n                widgetEnabled: this._isWidgetEnabled,\n                domainAllowed: this._isDomainAllowed,\n            })\n        }\n\n        // Listen for identify events to hide identification form when user identifies\n        this._setupIdentifyListener()\n    }\n\n    /**\n     * Initialize and render the widget UI\n     * Uses a promise guard to prevent race conditions from concurrent calls\n     */\n    private _initializeWidget(): Promise<void> {\n        if (this._isWidgetRendered) {\n            return Promise.resolve()\n        }\n        if (this._initializeWidgetPromise) {\n            return this._initializeWidgetPromise\n        }\n        this._initializeWidgetPromise = this._doInitializeWidget()\n        return this._initializeWidgetPromise\n    }\n\n    private async _doInitializeWidget(): Promise<void> {\n        const savedState = this._persistence.loadWidgetState()\n        let initialState: ConversationsWidgetState = 'closed'\n        if (savedState === 'open') {\n            initialState = 'open'\n        }\n\n        // Get initial user traits (from PostHog person properties or saved)\n        const initialUserTraits = this._getInitialUserTraits()\n\n        // Determine initial view based on ticket count\n        const { view: initialView, tickets } = await this._determineInitialView()\n        this._currentView = initialView\n\n        // Render the widget with initial view\n        this._renderWidget(initialState, initialUserTraits, initialView, tickets)\n        this._isWidgetRendered = true\n\n        // Track widget initialization\n        this._posthog.capture('$conversations_widget_loaded', {\n            hasExistingTicket: !!this._currentTicketId,\n            initialState: initialState,\n            initialView: initialView,\n            ticketCount: tickets.length,\n            hasUserTraits: !!initialUserTraits,\n        })\n\n        // Load messages if in message view and have a ticket\n        if (initialView === 'messages' && this._currentTicketId) {\n            this._loadMessages()\n        }\n\n        // Start polling based on current view\n        this._startPolling()\n    }\n\n    /**\n     * Get initial user traits from PostHog or localStorage\n     */\n    private _getInitialUserTraits(): UserProvidedTraits | null {\n        // First, check PostHog's person properties\n        const personProperties = this._posthog.persistence?.props || {}\n        const posthogName = personProperties.$name || personProperties.name\n        const posthogEmail = personProperties.$email || personProperties.email\n\n        // If we have traits from PostHog, use those\n        if (posthogName || posthogEmail) {\n            return {\n                name: posthogName || undefined,\n                email: posthogEmail || undefined,\n            }\n        }\n\n        // Otherwise, check localStorage for previously saved traits\n        const savedTraits = this._persistence.loadUserTraits()\n        if (savedTraits && (savedTraits.name || savedTraits.email)) {\n            return savedTraits\n        }\n\n        return null\n    }\n\n    /**\n     * Handle user identification from the widget form\n     */\n    private _handleIdentify = (traits: UserProvidedTraits): void => {\n        // Save traits to localStorage\n        this._persistence.saveUserTraits(traits)\n\n        // Track identification\n        this._posthog.capture('$conversations_user_identified', {\n            hasName: !!traits.name,\n            hasEmail: !!traits.email,\n        })\n    }\n\n    /**\n     * Handle sending a message from the widget\n     */\n    private _handleSendMessage = async (message: string): Promise<void> => {\n        // Get user traits from the widget\n        const userTraits = this._widgetRef?.getUserTraits() || undefined\n\n        try {\n            // Call the public API method (which handles tracking and state updates)\n            await this.sendMessage(message, userTraits)\n\n            // Poll for response immediately\n            setTimeout(() => this._pollMessages(), 1000)\n        } catch (error) {\n            logger.error('Failed to send message', error)\n            throw error\n        }\n    }\n\n    /**\n     * Handle widget state changes\n     */\n    private _handleStateChange = (state: ConversationsWidgetState): void => {\n        logger.info('Widget state changed', { state, view: this._currentView })\n\n        // Track state changes\n        this._posthog.capture('$conversations_widget_state_changed', {\n            state: state,\n            view: this._currentView,\n            ticketId: this._currentTicketId,\n        })\n\n        // Save state to localStorage\n        this._persistence.saveWidgetState(state)\n\n        // Mark messages as read when widget opens (only if in message view with a ticket)\n        if (state === 'open') {\n            if (this._currentView === 'messages' && this._unreadCount > 0 && this._currentTicketId) {\n                this._markMessagesAsRead()\n            }\n        }\n    }\n\n    /**\n     * Mark messages as read\n     */\n    private async _markMessagesAsRead(): Promise<void> {\n        if (!this._currentTicketId) {\n            return\n        }\n\n        try {\n            const response = await this.markAsRead(this._currentTicketId || undefined)\n            this._unreadCount = response.unread_count\n            // Update the widget to reflect the new unread count\n            this._widgetRef?.setUnreadCount(0)\n            logger.info('Messages marked as read', { unreadCount: response.unread_count })\n        } catch (error) {\n            logger.error('Failed to mark messages as read', error)\n        }\n    }\n\n    /**\n     * Load messages for the current ticket\n     */\n    private async _loadMessages(): Promise<void> {\n        if (!this._currentTicketId) {\n            return\n        }\n\n        try {\n            const response = await this.getMessages(\n                this._currentTicketId || undefined,\n                this._lastMessageTimestamp || undefined\n            )\n\n            // Update unread count from response\n            if (isNumber(response.unread_count)) {\n                this._unreadCount = response.unread_count\n                this._widgetRef?.setUnreadCount(response.unread_count)\n\n                // If widget is open and there are unread messages, mark them as read\n                if (response.unread_count > 0 && this._isWidgetOpen()) {\n                    this._markMessagesAsRead()\n                }\n            }\n\n            if (response.messages.length > 0) {\n                this._widgetRef?.addMessages(response.messages)\n                // Update last message timestamp\n                const lastMessage = response.messages[response.messages.length - 1]\n                this._lastMessageTimestamp = lastMessage.created_at\n            }\n        } catch (error) {\n            logger.error('Failed to load messages', error)\n        }\n    }\n\n    /**\n     * Check if the widget is currently open\n     */\n    private _isWidgetOpen(): boolean {\n        return this._persistence.loadWidgetState() === 'open'\n    }\n\n    /**\n     * Poll for new messages\n     */\n    private _pollMessages = async (): Promise<void> => {\n        if (this._isPolling || !this._currentTicketId) {\n            return\n        }\n\n        this._isPolling = true\n        try {\n            await this._loadMessages()\n        } finally {\n            this._isPolling = false\n        }\n    }\n\n    /**\n     * Poll for tickets list\n     */\n    private _pollTickets = async (): Promise<void> => {\n        if (this._isPolling) {\n            return\n        }\n\n        this._isPolling = true\n        try {\n            await this._loadTickets()\n        } finally {\n            this._isPolling = false\n        }\n    }\n\n    /**\n     * Load tickets list from API\n     */\n    private async _loadTickets(): Promise<void> {\n        try {\n            const response = await this.getTickets()\n            this._tickets = response.results\n            this._hasMultipleTickets = response.results.length > 1\n            this._widgetRef?.updateTickets(response.results)\n\n            // Calculate total unread across all tickets\n            const totalUnread = response.results.reduce((sum, t) => sum + (t.unread_count || 0), 0)\n            this._unreadCount = totalUnread\n            this._widgetRef?.setUnreadCount(totalUnread)\n\n            logger.info('Tickets loaded', { count: response.results.length, totalUnread })\n        } catch (error) {\n            logger.error('Failed to load tickets', error)\n        }\n    }\n\n    /**\n     * Main poll function that polls based on current view\n     */\n    private _poll = async (): Promise<void> => {\n        if (this._currentView === 'tickets') {\n            await this._pollTickets()\n        } else {\n            await this._pollMessages()\n        }\n    }\n\n    /**\n     * Handle view changes from the widget\n     */\n    private _handleViewChange = (view: WidgetView): void => {\n        logger.info('View changed', { from: this._currentView, to: view })\n        this._currentView = view\n    }\n\n    /**\n     * Handle ticket selection from the list\n     */\n    private _handleSelectTicket = async (ticketId: string): Promise<void> => {\n        // Switch to this ticket\n        this._switchToTicketIfNeeded(ticketId)\n\n        // Clear messages and reset timestamp\n        this._lastMessageTimestamp = null\n        this._widgetRef?.clearMessages()\n\n        // Switch view to messages\n        this._currentView = 'messages'\n        this._widgetRef?.setView('messages')\n\n        // Load messages for the selected ticket\n        await this._loadMessages()\n\n        // Mark as read if widget is open\n        if (this._isWidgetOpen() && this._unreadCount > 0) {\n            this._markMessagesAsRead()\n        }\n    }\n\n    /**\n     * Handle new conversation request\n     */\n    private _handleNewConversation = (): void => {\n        logger.info('New conversation requested')\n\n        // Clear current ticket\n        this._currentTicketId = null\n        this._persistence.clearTicketId()\n\n        // Reset timestamp\n        this._lastMessageTimestamp = null\n\n        // Switch view to messages\n        this._currentView = 'messages'\n        this._widgetRef?.setView('messages')\n\n        // Clear messages and add greeting\n        this._widgetRef?.clearMessages(true)\n    }\n\n    /**\n     * Handle back to tickets request\n     */\n    private _handleBackToTickets = async (): Promise<void> => {\n        logger.info('Back to tickets requested')\n\n        // Switch view to tickets\n        this._currentView = 'tickets'\n        this._widgetRef?.setView('tickets')\n\n        // Load tickets\n        this._widgetRef?.setTicketsLoading(true)\n        await this._loadTickets()\n\n        // Track back to tickets\n        this._posthog.capture('$conversations_back_to_tickets')\n    }\n\n    /**\n     * Determine initial view based on ticket count\n     */\n    private async _determineInitialView(): Promise<{ view: WidgetView; tickets: Ticket[] }> {\n        try {\n            const response = await this.getTickets()\n            this._tickets = response.results\n            this._hasMultipleTickets = response.results.length > 1\n\n            // Calculate total unread\n            const totalUnread = response.results.reduce((sum, t) => sum + (t.unread_count || 0), 0)\n            this._unreadCount = totalUnread\n\n            // If 2+ tickets, show ticket list; otherwise show messages\n            if (response.results.length >= 2) {\n                return { view: 'tickets', tickets: response.results }\n            }\n\n            // If exactly 1 ticket, set it as current\n            if (response.results.length === 1) {\n                this._currentTicketId = response.results[0].id\n                this._persistence.saveTicketId(response.results[0].id)\n            }\n\n            return { view: 'messages', tickets: response.results }\n        } catch (error) {\n            logger.error('Failed to determine initial view', error)\n            return { view: 'messages', tickets: [] }\n        }\n    }\n\n    /**\n     * Start polling based on current view\n     */\n    private _startPolling(): void {\n        if (this._pollIntervalId) {\n            return // Already polling\n        }\n\n        // Poll immediately\n        this._poll()\n\n        // Set up interval\n        this._pollIntervalId = window?.setInterval(() => {\n            this._poll()\n        }, POLL_INTERVAL_MS) as unknown as number\n\n        logger.info('Started polling', { view: this._currentView })\n    }\n\n    /**\n     * Stop polling for new messages\n     */\n    private _stopPolling(): void {\n        if (this._pollIntervalId) {\n            window?.clearInterval(this._pollIntervalId)\n            this._pollIntervalId = null\n            logger.info('Stopped polling for messages')\n        }\n    }\n\n    /**\n     * Setup listener for identify events.\n     * When user calls posthog.identify(), hide the identification form\n     * since we now know who they are.\n     */\n    private _setupIdentifyListener(): void {\n        this._unsubscribeIdentifyListener = this._posthog.on('eventCaptured', (event: any) => {\n            if (event.event === '$identify') {\n                // User just identified - hide the identification form if it's showing\n                this._widgetRef?.setUserIdentified()\n            }\n        })\n    }\n\n    /**\n     * Show the widget (render it to DOM).\n     * The widget respects its saved state (open/closed).\n     * Note: Domain restrictions still apply - widget won't render on disallowed domains.\n     */\n    show(): void {\n        // Check domain restrictions - don't render on disallowed domains\n        if (!this._isDomainAllowed) {\n            logger.warn('Cannot show widget: current domain is not allowed')\n            return\n        }\n\n        // If widget isn't rendered yet, render it now\n        if (!this._isWidgetRendered) {\n            this._initializeWidget()\n        }\n    }\n\n    /**\n     * Hide and remove the widget from the DOM.\n     * Conversation data is preserved - call show() to re-render.\n     */\n    hide(): void {\n        // Stop polling when widget is hidden (save resources)\n        this._stopPolling()\n\n        if (this._containerElement) {\n            render(null, this._containerElement)\n            this._containerElement.remove()\n            this._containerElement = null\n        }\n        this._widgetRef = null\n        this._isWidgetRendered = false\n        this._initializeWidgetPromise = null\n\n        // Reset timestamp so show() will re-fetch all messages\n        this._lastMessageTimestamp = null\n    }\n\n    /**\n     * Check if the widget is currently visible (rendered in DOM)\n     */\n    isVisible(): boolean {\n        return this._isWidgetRendered\n    }\n\n    /** Get tickets list for the current widget session */\n    async getTickets(options?: GetTicketsOptions): Promise<GetTicketsResponse> {\n        const token = this._config.token\n\n        const queryParams: Record<string, string> = {\n            widget_session_id: this._widgetSessionId,\n            limit: String(options?.limit ?? 20),\n            offset: String(options?.offset ?? 0),\n        }\n\n        if (options?.status) {\n            queryParams.status = options.status\n        }\n\n        // eslint-disable-next-line compat/compat\n        return new Promise((resolve, reject) => {\n            this._posthog._send_request({\n                url: this._posthog.requestRouter.endpointFor(\n                    'api',\n                    `/api/conversations/v1/widget/tickets?${formDataToQuery(queryParams)}`\n                ),\n                method: 'GET',\n                headers: {\n                    'X-Conversations-Token': token,\n                },\n                callback: (response) => {\n                    if (response.statusCode === 429) {\n                        reject(new Error('Too many requests. Please wait before trying again.'))\n                        return\n                    }\n\n                    if (response.statusCode !== 200) {\n                        const errorMsg = response.json?.detail || response.json?.message || 'Failed to fetch tickets'\n                        logger.error('Failed to fetch tickets', { status: response.statusCode })\n                        reject(new Error(errorMsg))\n                        return\n                    }\n\n                    if (!response.json) {\n                        reject(new Error('Invalid response from server'))\n                        return\n                    }\n\n                    const data = response.json as GetTicketsResponse\n                    resolve(data)\n                },\n            })\n        })\n    }\n\n    /**\n     * Get the current active ticket ID\n     * Returns null if no conversation has been started yet\n     */\n    getCurrentTicketId(): string | null {\n        return this._currentTicketId\n    }\n\n    /**\n     * Get the widget session ID (persistent browser identifier)\n     * This ID is used for access control and stays the same across page loads\n     */\n    getWidgetSessionId(): string {\n        return this._widgetSessionId\n    }\n\n    /**\n     * Clean up the widget\n     */\n    destroy(): void {\n        this._stopPolling()\n\n        // Unsubscribe from identify events\n        if (this._unsubscribeIdentifyListener) {\n            this._unsubscribeIdentifyListener()\n            this._unsubscribeIdentifyListener = null\n        }\n\n        if (this._containerElement) {\n            render(null, this._containerElement)\n            this._containerElement.remove()\n            this._containerElement = null\n        }\n\n        this._widgetRef = null\n        logger.info('Widget destroyed')\n    }\n\n    /**\n     * Reset all conversation data and destroy the widget.\n     * Called on posthog.reset() to start fresh.\n     */\n    reset(): void {\n        // Clear all persisted conversation data\n        this._persistence.clearAll()\n\n        // Reset local state\n        this._currentTicketId = null\n        this._lastMessageTimestamp = null\n        this._unreadCount = 0\n\n        // Destroy the widget\n        this.destroy()\n\n        logger.info('Conversations reset')\n    }\n\n    /**\n     * Render the widget to the DOM\n     */\n    private _renderWidget(\n        initialState: ConversationsWidgetState,\n        initialUserTraits: UserProvidedTraits | null,\n        initialView: WidgetView = 'messages',\n        initialTickets: Ticket[] = []\n    ): void {\n        if (!document) {\n            logger.info('Conversations widget not rendered: Document not available')\n            return\n        }\n\n        // Create container if it doesn't exist\n        let container = document.getElementById(WIDGET_CONTAINER_ID) as HTMLDivElement\n        if (!container) {\n            if (!document.body) {\n                logger.info('Conversations widget not rendered: Document body not available yet')\n                return\n            }\n            container = document.createElement('div')\n            container.id = WIDGET_CONTAINER_ID\n            document.body.appendChild(container)\n        }\n        this._containerElement = container\n\n        // Render widget with ref\n        render(\n            <ConversationsWidget\n                ref={(ref: ConversationsWidget | null) => {\n                    this._widgetRef = ref\n                }}\n                config={this._config}\n                initialState={initialState}\n                initialUserTraits={initialUserTraits}\n                isUserIdentified={this._posthog._isIdentified()}\n                initialView={initialView}\n                initialTickets={initialTickets}\n                hasMultipleTickets={this._hasMultipleTickets}\n                onSendMessage={this._handleSendMessage}\n                onStateChange={this._handleStateChange}\n                onIdentify={this._handleIdentify}\n                onSelectTicket={this._handleSelectTicket}\n                onNewConversation={this._handleNewConversation}\n                onBackToTickets={this._handleBackToTickets}\n                onViewChange={this._handleViewChange}\n            />,\n            container\n        )\n    }\n}\n\n/**\n * Initialize the conversations widget\n * This is the entry point called from the lazy-loaded bundle\n */\nexport function initConversations(config: ConversationsRemoteConfig, posthog: PostHog): ConversationsManager {\n    logger.info('initConversations called', { hasConfig: !!config, hasPosthog: !!posthog })\n    return new ConversationsManager(config, posthog)\n}\n"]}