payservedb 9.1.0 → 9.1.2

package/src/models/agent_performance.js

@@ -1,127 +1,127 @@
-const mongoose = require('mongoose');
-
-const agentPerformanceSchema = new mongoose.Schema({
-  agent_id: {
-    type: mongoose.Schema.Types.ObjectId,
-    ref: 'Agent',
-    required: true
-  },
-  period_start: {
-    type: Date,
-    required: true
-  },
-  period_end: {
-    type: Date,
-    required: true
-  },
-  period_type: {
-    type: String,
-    enum: ['daily', 'weekly', 'monthly', 'quarterly', 'yearly'],
-    default: 'daily'
-  },
-  tickets_handled: {
-    type: Number,
-    default: 0,
-    min: 0
-  },
-  tickets_resolved: {
-    type: Number,
-    default: 0,
-    min: 0
-  },
-  tickets_closed: {
-    type: Number,
-    default: 0,
-    min: 0
-  },
-  avg_response_time: {
-    type: Number,
-    default: 0,
-    min: 0,
-    comment: 'Average response time in minutes'
-  },
-  avg_resolution_time: {
-    type: Number,
-    default: 0,
-    min: 0,
-    comment: 'Average resolution time in minutes'
-  },
-  avg_first_response_time: {
-    type: Number,
-    default: 0,
-    min: 0,
-    comment: 'Average first response time in minutes'
-  },
-  sla_compliance_rate: {
-    type: Number,
-    default: 0,
-    min: 0,
-    max: 100,
-    comment: 'SLA compliance percentage'
-  },
-  sla_breaches: {
-    type: Number,
-    default: 0,
-    min: 0
-  },
-  average_rating: {
-    type: Number,
-    default: 0,
-    min: 0,
-    max: 5
-  },
-  total_ratings: {
-    type: Number,
-    default: 0,
-    min: 0
-  },
-  positive_ratings: {
-    type: Number,
-    default: 0,
-    min: 0
-  },
-  negative_ratings: {
-    type: Number,
-    default: 0,
-    min: 0
-  },
-  customer_satisfaction_score: {
-    type: Number,
-    default: 0,
-    min: 0,
-    max: 100
-  },
-  total_handle_time: {
-    type: Number,
-    default: 0,
-    min: 0,
-    comment: 'Total handle time in minutes'
-  },
-  active_time: {
-    type: Number,
-    default: 0,
-    min: 0,
-    comment: 'Total active time in minutes'
-  },
-  idle_time: {
-    type: Number,
-    default: 0,
-    min: 0,
-    comment: 'Total idle time in minutes'
-  },
-  created_at: {
-    type: Date,
-    default: Date.now
-  },
-  updated_at: {
-    type: Date,
-    default: Date.now
-  }
-}, {
-  timestamps: { createdAt: 'created_at', updatedAt: 'updated_at' }
-});
-
-agentPerformanceSchema.index({ agent_id: 1, period_start: 1, period_end: 1 });
-agentPerformanceSchema.index({ period_type: 1, period_start: -1 });
-
-module.exports = mongoose.model('AgentPerformance', agentPerformanceSchema);
+const mongoose = require('mongoose');
+
+const agentPerformanceSchema = new mongoose.Schema({
+  agent_id: {
+    type: mongoose.Schema.Types.ObjectId,
+    ref: 'Agent',
+    required: true
+  },
+  period_start: {
+    type: Date,
+    required: true
+  },
+  period_end: {
+    type: Date,
+    required: true
+  },
+  period_type: {
+    type: String,
+    enum: ['daily', 'weekly', 'monthly', 'quarterly', 'yearly'],
+    default: 'daily'
+  },
+  tickets_handled: {
+    type: Number,
+    default: 0,
+    min: 0
+  },
+  tickets_resolved: {
+    type: Number,
+    default: 0,
+    min: 0
+  },
+  tickets_closed: {
+    type: Number,
+    default: 0,
+    min: 0
+  },
+  avg_response_time: {
+    type: Number,
+    default: 0,
+    min: 0,
+    comment: 'Average response time in minutes'
+  },
+  avg_resolution_time: {
+    type: Number,
+    default: 0,
+    min: 0,
+    comment: 'Average resolution time in minutes'
+  },
+  avg_first_response_time: {
+    type: Number,
+    default: 0,
+    min: 0,
+    comment: 'Average first response time in minutes'
+  },
+  sla_compliance_rate: {
+    type: Number,
+    default: 0,
+    min: 0,
+    max: 100,
+    comment: 'SLA compliance percentage'
+  },
+  sla_breaches: {
+    type: Number,
+    default: 0,
+    min: 0
+  },
+  average_rating: {
+    type: Number,
+    default: 0,
+    min: 0,
+    max: 5
+  },
+  total_ratings: {
+    type: Number,
+    default: 0,
+    min: 0
+  },
+  positive_ratings: {
+    type: Number,
+    default: 0,
+    min: 0
+  },
+  negative_ratings: {
+    type: Number,
+    default: 0,
+    min: 0
+  },
+  customer_satisfaction_score: {
+    type: Number,
+    default: 0,
+    min: 0,
+    max: 100
+  },
+  total_handle_time: {
+    type: Number,
+    default: 0,
+    min: 0,
+    comment: 'Total handle time in minutes'
+  },
+  active_time: {
+    type: Number,
+    default: 0,
+    min: 0,
+    comment: 'Total active time in minutes'
+  },
+  idle_time: {
+    type: Number,
+    default: 0,
+    min: 0,
+    comment: 'Total idle time in minutes'
+  },
+  created_at: {
+    type: Date,
+    default: Date.now
+  },
+  updated_at: {
+    type: Date,
+    default: Date.now
+  }
+}, {
+  timestamps: { createdAt: 'created_at', updatedAt: 'updated_at' }
+});
+
+agentPerformanceSchema.index({ agent_id: 1, period_start: 1, period_end: 1 });
+agentPerformanceSchema.index({ period_type: 1, period_start: -1 });
+
+module.exports = mongoose.model('AgentPerformance', agentPerformanceSchema);

package/src/models/agent_roles.js

@@ -1,77 +1,77 @@
-const mongoose = require('mongoose');
-
-const agentRoleSchema = new mongoose.Schema({
-  name: {
-    type: String,
-    required: [true, 'Role name is required'],
-    trim: true,
-    maxlength: 100
-  },
-  code: {
-    type: String,
-    required: [true, 'Role code is required'],
-    trim: true,
-    lowercase: true,
-    maxlength: 50
-  },
-  description: {
-    type: String,
-    trim: true,
-    maxlength: 500
-  },
-  level: {
-    type: Number,
-    default: 1,
-    min: 1,
-    max: 10,
-    comment: 'Role hierarchy level (1=lowest, 10=highest)'
-  },
-  department: {
-    type: mongoose.Schema.Types.ObjectId,
-    ref: 'AgentDepartment',
-    required: false
-  },
-  permissions: [{
-    type: String,
-    trim: true
-  }],
-  active: {
-    type: Boolean,
-    default: true
-  },
-  archived_at: {
-    type: Date
-  },
-  archived_by: {
-    type: mongoose.Schema.Types.ObjectId,
-    ref: 'User'
-  },
-  created_by: {
-    type: mongoose.Schema.Types.ObjectId,
-    ref: 'User',
-    required: true
-  },
-  updated_by: {
-    type: mongoose.Schema.Types.ObjectId,
-    ref: 'User'
-  },
-  created_at: {
-    type: Date,
-    default: Date.now
-  },
-  updated_at: {
-    type: Date,
-    default: Date.now
-  }
-}, {
-  timestamps: { createdAt: 'created_at', updatedAt: 'updated_at' }
-});
-
-// Compound index for unique role code
-agentRoleSchema.index({ code: 1 }, { unique: true });
-agentRoleSchema.index({ name: 1 });
-agentRoleSchema.index({ active: 1 });
-agentRoleSchema.index({ level: 1 });
-agentRoleSchema.index({ department: 1 });
-
-module.exports = mongoose.model('AgentRole', agentRoleSchema);
+const mongoose = require('mongoose');
+
+const agentRoleSchema = new mongoose.Schema({
+  name: {
+    type: String,
+    required: [true, 'Role name is required'],
+    trim: true,
+    maxlength: 100
+  },
+  code: {
+    type: String,
+    required: [true, 'Role code is required'],
+    trim: true,
+    lowercase: true,
+    maxlength: 50
+  },
+  description: {
+    type: String,
+    trim: true,
+    maxlength: 500
+  },
+  level: {
+    type: Number,
+    default: 1,
+    min: 1,
+    max: 10,
+    comment: 'Role hierarchy level (1=lowest, 10=highest)'
+  },
+  department: {
+    type: mongoose.Schema.Types.ObjectId,
+    ref: 'AgentDepartment',
+    required: false
+  },
+  permissions: [{
+    type: String,
+    trim: true
+  }],
+  active: {
+    type: Boolean,
+    default: true
+  },
+  archived_at: {
+    type: Date
+  },
+  archived_by: {
+    type: mongoose.Schema.Types.ObjectId,
+    ref: 'User'
+  },
+  created_by: {
+    type: mongoose.Schema.Types.ObjectId,
+    ref: 'User',
+    required: true
+  },
+  updated_by: {
+    type: mongoose.Schema.Types.ObjectId,
+    ref: 'User'
+  },
+  created_at: {
+    type: Date,
+    default: Date.now
+  },
+  updated_at: {
+    type: Date,
+    default: Date.now
+  }
+}, {
+  timestamps: { createdAt: 'created_at', updatedAt: 'updated_at' }
+});
+
+// Compound index for unique role code
+agentRoleSchema.index({ code: 1 }, { unique: true });
+agentRoleSchema.index({ name: 1 });
+agentRoleSchema.index({ active: 1 });
+agentRoleSchema.index({ level: 1 });
+agentRoleSchema.index({ department: 1 });
+
+module.exports = mongoose.model('AgentRole', agentRoleSchema);