payservedb 8.3.1 → 8.3.2

package/src/models/customer_surveys.js

@@ -1,139 +1,139 @@
-const mongoose = require('mongoose');
-
-const customerSurveySchema = new mongoose.Schema({
-  survey_id: {
-    type: String,
-    required: true,
-    unique: true,
-    trim: true
-  },
-  facility_id: {
-    type: mongoose.Schema.Types.ObjectId,
-    ref: 'Facility',
-    required: true
-  },
-  customer_id: {
-    type: mongoose.Schema.Types.ObjectId,
-    ref: 'Customer',
-    required: true
-  },
-  ticket_id: {
-    type: mongoose.Schema.Types.ObjectId,
-    ref: 'CustomerTicket'
-  },
-  agent_id: {
-    type: mongoose.Schema.Types.ObjectId,
-    ref: 'Agent'
-  },
-  survey_type: {
-    type: String,
-    enum: ['post_ticket', 'periodic', 'nps', 'csat', 'ces'],
-    default: 'post_ticket'
-  },
-  status: {
-    type: String,
-    enum: ['pending', 'completed', 'expired'],
-    default: 'pending'
-  },
-  overall_satisfaction: {
-    type: Number,
-    min: 1,
-    max: 5
-  },
-  agent_performance_rating: {
-    type: Number,
-    min: 1,
-    max: 5
-  },
-  response_time_rating: {
-    type: Number,
-    min: 1,
-    max: 5
-  },
-  resolution_quality_rating: {
-    type: Number,
-    min: 1,
-    max: 5
-  },
-  communication_rating: {
-    type: Number,
-    min: 1,
-    max: 5
-  },
-  nps_score: {
-    type: Number,
-    min: 0,
-    max: 10,
-    comment: 'Net Promoter Score - How likely to recommend (0-10)'
-  },
-  csat_score: {
-    type: Number,
-    min: 1,
-    max: 5,
-    comment: 'Customer Satisfaction Score'
-  },
-  ces_score: {
-    type: Number,
-    min: 1,
-    max: 7,
-    comment: 'Customer Effort Score - How easy was it (1-7)'
-  },
-  comments: {
-    type: String,
-    trim: true
-  },
-  feedback_text: {
-    type: String,
-    trim: true
-  },
-  improvement_suggestions: {
-    type: String,
-    trim: true
-  },
-  questions: [{
-    question_id: String,
-    question_text: String,
-    answer_type: {
-      type: String,
-      enum: ['rating', 'text', 'multiple_choice', 'yes_no']
-    },
-    answer: mongoose.Schema.Types.Mixed
-  }],
-  sent_at: {
-    type: Date,
-    default: Date.now
-  },
-  completed_at: {
-    type: Date
-  },
-  expires_at: {
-    type: Date
-  },
-  reminder_sent: {
-    type: Boolean,
-    default: false
-  },
-  reminder_sent_at: {
-    type: Date
-  },
-  created_at: {
-    type: Date,
-    default: Date.now
-  },
-  updated_at: {
-    type: Date,
-    default: Date.now
-  }
-}, {
-  timestamps: { createdAt: 'created_at', updatedAt: 'updated_at' }
-});
-
-customerSurveySchema.index({ survey_id: 1 });
-customerSurveySchema.index({ facility_id: 1, status: 1 });
-customerSurveySchema.index({ customer_id: 1, created_at: -1 });
-customerSurveySchema.index({ ticket_id: 1 });
-customerSurveySchema.index({ agent_id: 1, completed_at: -1 });
-customerSurveySchema.index({ survey_type: 1, status: 1 });
-customerSurveySchema.index({ expires_at: 1 });
-
-module.exports = mongoose.model('CustomerSurvey', customerSurveySchema);
+const mongoose = require('mongoose');
+
+const customerSurveySchema = new mongoose.Schema({
+  survey_id: {
+    type: String,
+    required: true,
+    unique: true,
+    trim: true
+  },
+  facility_id: {
+    type: mongoose.Schema.Types.ObjectId,
+    ref: 'Facility',
+    required: true
+  },
+  customer_id: {
+    type: mongoose.Schema.Types.ObjectId,
+    ref: 'Customer',
+    required: true
+  },
+  ticket_id: {
+    type: mongoose.Schema.Types.ObjectId,
+    ref: 'CustomerTicket'
+  },
+  agent_id: {
+    type: mongoose.Schema.Types.ObjectId,
+    ref: 'Agent'
+  },
+  survey_type: {
+    type: String,
+    enum: ['post_ticket', 'periodic', 'nps', 'csat', 'ces'],
+    default: 'post_ticket'
+  },
+  status: {
+    type: String,
+    enum: ['pending', 'completed', 'expired'],
+    default: 'pending'
+  },
+  overall_satisfaction: {
+    type: Number,
+    min: 1,
+    max: 5
+  },
+  agent_performance_rating: {
+    type: Number,
+    min: 1,
+    max: 5
+  },
+  response_time_rating: {
+    type: Number,
+    min: 1,
+    max: 5
+  },
+  resolution_quality_rating: {
+    type: Number,
+    min: 1,
+    max: 5
+  },
+  communication_rating: {
+    type: Number,
+    min: 1,
+    max: 5
+  },
+  nps_score: {
+    type: Number,
+    min: 0,
+    max: 10,
+    comment: 'Net Promoter Score - How likely to recommend (0-10)'
+  },
+  csat_score: {
+    type: Number,
+    min: 1,
+    max: 5,
+    comment: 'Customer Satisfaction Score'
+  },
+  ces_score: {
+    type: Number,
+    min: 1,
+    max: 7,
+    comment: 'Customer Effort Score - How easy was it (1-7)'
+  },
+  comments: {
+    type: String,
+    trim: true
+  },
+  feedback_text: {
+    type: String,
+    trim: true
+  },
+  improvement_suggestions: {
+    type: String,
+    trim: true
+  },
+  questions: [{
+    question_id: String,
+    question_text: String,
+    answer_type: {
+      type: String,
+      enum: ['rating', 'text', 'multiple_choice', 'yes_no']
+    },
+    answer: mongoose.Schema.Types.Mixed
+  }],
+  sent_at: {
+    type: Date,
+    default: Date.now
+  },
+  completed_at: {
+    type: Date
+  },
+  expires_at: {
+    type: Date
+  },
+  reminder_sent: {
+    type: Boolean,
+    default: false
+  },
+  reminder_sent_at: {
+    type: Date
+  },
+  created_at: {
+    type: Date,
+    default: Date.now
+  },
+  updated_at: {
+    type: Date,
+    default: Date.now
+  }
+}, {
+  timestamps: { createdAt: 'created_at', updatedAt: 'updated_at' }
+});
+
+customerSurveySchema.index({ survey_id: 1 });
+customerSurveySchema.index({ facility_id: 1, status: 1 });
+customerSurveySchema.index({ customer_id: 1, created_at: -1 });
+customerSurveySchema.index({ ticket_id: 1 });
+customerSurveySchema.index({ agent_id: 1, completed_at: -1 });
+customerSurveySchema.index({ survey_type: 1, status: 1 });
+customerSurveySchema.index({ expires_at: 1 });
+
+module.exports = mongoose.model('CustomerSurvey', customerSurveySchema);