o2g-node-sdk 2.4.0 → 2.4.1

package/dist/types/types/cc-stats/data/pil-stats-row.d.ts

@@ -0,0 +1,623 @@
+import { StatValue } from './stat-value';
+import { StatsPilotAttributes } from '../pilot-attributes';
+export declare class PilotStatisticsRow {
+    #private;
+    [key: string]: any;
+    private values;
+    private initializeFromJson;
+    /**
+     * Access a statistic by enum.
+     * Always returns a StatValue, even if original value is null.
+     */
+    get(attr: StatsPilotAttributes): StatValue;
+    /**
+     * Returns the timestamp associated with this statistics row.
+     * <p>
+     * The returned value represents the date at which the statistics were
+     * collected, as a JavaScript Date.
+     *
+     * @returns the Date representing when this statistics entry was recorded
+     */
+    get dateValue(): Date | null;
+    /**
+     * Queue's name.
+     *
+     * @returns the name of the queue
+     */
+    get queueNameValue(): string | null;
+    /**
+     * Pilot's name.
+     *
+     * @returns the name of the pilot
+     */
+    get pilotNameValue(): string | null;
+    /**
+     * Pilot's number.
+     *
+     * @returns the pilot's phone number
+     */
+    get pilotNumberValue(): string | null;
+    /**
+     * Number of calls received in open state (PC001).
+     *
+     * @return the number of calls received in open state
+     */
+    get nbCallsOpen(): string | null;
+    /**
+     * Number of calls received in blocked state (PC002).
+     *
+     * @return the number of calls received in blocked state
+     */
+    get nbCallsBlocked(): string | null;
+    /**
+     * Number of calls received in general forwarding state (PC003).
+     *
+     * @return the number of calls received in forwarding state
+     */
+    get nbCallsForward(): string | null;
+    /**
+     * Number of calls received by transfer (PC004).
+     *
+     * @return the number of calls received via transfer
+     */
+    get nbCallsByTransfer(): string | null;
+    /**
+     * Number of calls received by mutual aid (PC005).
+     *
+     * @return the number of calls received via mutual aid
+     */
+    get nbCallsByMutualAid(): string | null;
+    /**
+     * Maximum number of simultaneous calls (PC006).
+     *
+     * @return the maximum number of simultaneous calls
+     */
+    get maxNbSimultCalls(): string | null;
+    /**
+     * Number of overflows while calls were in queue (PC007).
+     *
+     * @return the number of timing overflows while calls were waiting in the queue
+     */
+    get nbOverflowInQueue(): string | null;
+    /**
+     * Number of overflows while calls were ringing the agent (PC008).
+     *
+     * @return the number of timing overflows while calls were ringing the agent
+     */
+    get nbOverflowInRinging(): string | null;
+    /**
+     * Number of calls served without queuing (PC009).
+     *
+     * @return the number of calls served immediately without queuing
+     */
+    get nbCallsWOQueuing(): string | null;
+    /**
+     * Number of calls served after queuing (PC010).
+     *
+     * @return the number of calls served after waiting in queue
+     */
+    get nbCallsAfterQueuing(): string | null;
+    /**
+     * Number of calls sent in mutual aid queue (PC011).
+     *
+     * @return the number of calls redirected to the mutual aid queue
+     */
+    get nbCallsSentInMutualAidQueue(): string | null;
+    /**
+     * Number of calls redirected outside ACD area (PC012).
+     *
+     * @return the number of calls redirected outside the ACD area
+     */
+    get nbCallsRedirectedOutACDArea(): string | null;
+    /**
+     * Number of calls dissuaded (PC013).
+     *
+     * @return the number of calls that were dissuaded
+     */
+    get nbCallsDissuaded(): string | null;
+    /**
+     * Number of calls dissuaded after trying mutual aid (PC014).
+     *
+     * @return the number of calls dissuaded after attempting mutual aid
+     */
+    get nbCallsDissuadedAfterTryingMutualAid(): string | null;
+    /**
+     * Number of calls processed by VG type PG (PC015).
+     *
+     * @return the number of calls processed by VG type PG
+     */
+    get nbCallsVGTypePG(): string | null;
+    /**
+     * Number of calls sent to remote PG (PC016).
+     *
+     * @return the number of calls sent to a remote PG
+     */
+    get nbCallsSentToPG(): string | null;
+    /**
+     * Number of calls rejected due to lack of resources (PC017).
+     *
+     * @return the number of calls rejected due to insufficient resources
+     */
+    get nbCallsRejectedLackOfRes(): string | null;
+    /**
+     * Number of calls served by agent (PC018).
+     *
+     * @return the number of calls served by an agent
+     */
+    get nbCallsServedByAgent(): string | null;
+    /**
+     * Number of calls served in time (PC019).
+     *
+     * @return the number of calls served within the expected time
+     */
+    get nbCallsServedInTime(): string | null;
+    /**
+     * Number of calls served too quickly (PC020).
+     *
+     * @return the number of calls served too quickly
+     */
+    get nbCallsServedTooQuick(): string | null;
+    /**
+     * Number of calls without transaction code (PC021).
+     *
+     * @return the number of calls without a transaction code
+     */
+    get nbCallsWithoutTransCode(): string | null;
+    /**
+     * Number of calls with transaction code (PC022).
+     *
+     * @return the number of calls with a transaction code
+     */
+    get nbCallsWithTransCode(): string | null;
+    /**
+     * Number of calls redistributed (PC023).
+     *
+     * @return the number of calls that were redistributed
+     */
+    get nbCallsRedistrib(): string | null;
+    /**
+     * Number of calls served before threshold 1 (PC024).
+     *
+     * @return the number of calls served before the first time threshold
+     */
+    get nbCallsBeforeTS1(): string | null;
+    /**
+     * Percentage of calls served before threshold 1 (PC025).
+     *
+     * @return the percentage of calls served before threshold 1
+     */
+    get percentCallsBeforeTS1(): number | null;
+    /**
+     * Number of calls served before threshold 2 (PC026).
+     *
+     * @return the number of calls served before threshold 2
+     */
+    get nbCallsBeforeTS2(): string | null;
+    /**
+     * Percentage of calls served before threshold 2 (PC027).
+     *
+     * @return the percentage of calls served before threshold 2
+     */
+    get percentCallsBeforeTS2(): number | null;
+    /**
+     * Number of calls served before threshold 3 (PC028).
+     *
+     * @return the number of calls served before threshold 3
+     */
+    get nbCallsBeforeTS3(): string | null;
+    /**
+     * Percentage of calls served before threshold 3 (PC029).
+     *
+     * @return the percentage of calls served before threshold 3
+     */
+    get percentCallsBeforeTS3(): number | null;
+    /**
+     * Number of calls served before threshold 4 (PC030).
+     *
+     * @return the number of calls served before threshold 4
+     */
+    get nbCallsBeforeTS4(): string | null;
+    /**
+     * Percentage of calls served before threshold 4 (PC031).
+     *
+     * @return the percentage of calls served before threshold 4
+     */
+    get percentCallsBeforeTS4(): number | null;
+    /**
+     * Number of calls served after threshold 4 (PC032).
+     *
+     * @return the number of calls served after threshold 4
+     */
+    get nbCallsAfterTS4(): string | null;
+    /**
+     * Percentage of calls served after threshold 4 (PC033).
+     *
+     * @return the percentage of calls served after threshold 4
+     */
+    get percentCallsAfterTS4(): number | null;
+    /**
+     * Number of abandons on greeting voice guide (PC034).
+     *
+     * @return the number of calls abandoned on greeting voice guide
+     */
+    get nbAbandonsOnGreetingsVG(): string | null;
+    /**
+     * Number of abandons on first waiting voice guide (PC035).
+     *
+     * @return the number of calls abandoned on first waiting voice guide
+     */
+    get nbAbandonsOn1WaitingVG(): string | null;
+    /**
+     * Number of abandons on second waiting voice guide (PC036).
+     *
+     * @return the number of calls abandoned on second waiting voice guide
+     */
+    get nbAbandonsOn2WaitingVG(): string | null;
+    /**
+     * Number of abandons on third waiting voice guide (PC037).
+     *
+     * @return the number of calls abandoned on third waiting voice guide
+     */
+    get nbAbandonsOn3WaitingVG(): string | null;
+    /**
+     * Number of abandons on fourth waiting voice guide (PC038).
+     *
+     * @return the number of calls abandoned on fourth waiting voice guide
+     */
+    get nbAbandonsOn4WaitingVG(): string | null;
+    /**
+     * Number of abandons on fifth waiting voice guide (PC039).
+     *
+     * @return the number of calls abandoned on fifth waiting voice guide
+     */
+    get nbAbandonsOn5WaitingVG(): string | null;
+    /**
+     * Number of abandons on sixth waiting voice guide (PC040).
+     *
+     * @return the number of calls abandoned on sixth waiting voice guide
+     */
+    get nbAbandonsOn6WaitingVG(): string | null;
+    /**
+     * Number of abandons on ringing (PC041).
+     *
+     * @return the number of calls abandoned while ringing
+     */
+    get nbAbandonsOnRinging(): string | null;
+    /**
+     * Number of abandons on general forwarding voice guide (PC042).
+     *
+     * @return the number of calls abandoned on general forwarding voice guide
+     */
+    get nbAbandonsOnGenFwdVG(): string | null;
+    /**
+     * Number of abandons on blocked voice guide (PC043).
+     *
+     * @return the number of calls abandoned on blocked voice guide
+     */
+    get nbAbandonsOnBlockedVG(): string | null;
+    /**
+     * Number of abandons of direct calls while waiting on agent busy (PC044).
+     *
+     * @return the number of calls abandoned due to agent being busy
+     */
+    get nbAbandonsOnAgentBusy(): string | null;
+    /**
+     * Overall number of abandons (PC045).
+     *
+     * @return the total number of call abandons
+     */
+    get nbAbandons(): string | null;
+    /**
+     * Number of abandons before threshold 1 (PC046).
+     *
+     * @return the number of call abandons before threshold 1
+     */
+    get nbAbandonsBeforeTS1(): string | null;
+    /**
+     * Percentage of abandons before threshold 1 (PC047).
+     *
+     * @return the percentage of call abandons before threshold 1
+     */
+    get percentAbandonsBeforeTS1(): number | null;
+    /**
+     * Number of abandons before threshold 2 (PC048).
+     *
+     * @return the number of call abandons before threshold 2
+     */
+    get nbAbandonsBeforeTS2(): string | null;
+    /**
+     * Percentage of abandons before threshold 2 (PC049).
+     *
+     * @return the percentage of call abandons before threshold 2
+     */
+    get percentAbandonsBeforeTS2(): number | null;
+    /**
+     * Number of abandons before threshold 3 (PC050).
+     *
+     * @return the number of call abandons before threshold 3
+     */
+    get nbAbandonsBeforeTS3(): string | null;
+    /**
+     * Percentage of abandons before threshold 3 (PC051).
+     *
+     * @return the percentage of call abandons before threshold 3
+     */
+    get percentAbandonsBeforeTS3(): number | null;
+    /**
+     * Number of abandons before threshold 4 (PC052).
+     *
+     * @return the number of call abandons before threshold 4
+     */
+    get nbAbandonsBeforeTS4(): string | null;
+    /**
+     * Percentage of abandons before threshold 4 (PC053).
+     *
+     * @return the percentage of call abandons before threshold 4
+     */
+    get percentAbandonsBeforeTS4(): number | null;
+    /**
+     * Number of abandons after threshold 4 (PC054).
+     *
+     * @return the number of call abandons after threshold 4
+     */
+    get nbAbandonsAfterTS4(): string | null;
+    /**
+     * Percentage of abandons after threshold 4 (PC055).
+     *
+     * @return the percentage of call abandons after threshold 4
+     */
+    get percentAbandonsAfterTS4(): number | null;
+    /**
+     * Total duration of call processing (PC056).
+     *
+     * @return the total duration of call processing
+     */
+    get callProcTDur(): string | null;
+    /**
+     * Average duration of call processing (PC057).
+     *
+     * @return the average duration of call processing
+     */
+    get callProcADur(): string | null;
+    /**
+     * Total duration of greeting guide listening (PC058).
+     *
+     * @return the total duration spent listening to greeting guide
+     */
+    get greetingListenTDur(): string | null;
+    /**
+     * Average duration of greeting guide listening (PC059).
+     *
+     * @return the average duration spent listening to greeting guide
+     */
+    get greetingListenADur(): string | null;
+    /**
+     * Total time before queuing (PC060).
+     *
+     * @return the total duration before calls are queued
+     */
+    get beforeQueuingTDur(): string | null;
+    /**
+     * Total waiting duration of served calls (PC061).
+     *
+     * @return the total waiting duration of served calls
+     */
+    get waitServedCallsTDur(): string | null;
+    /**
+     * Average waiting duration of served calls (PC062).
+     *
+     * @return the average waiting duration of served calls
+     */
+    get waitServedCallsADur(): string | null;
+    /**
+     * Total waiting duration of abandoned calls (PC063).
+     *
+     * @return the total waiting duration of abandoned calls
+     */
+    get waitAbandonnedCallsTDur(): string | null;
+    /**
+     * Average waiting duration of abandoned calls (PC064).
+     *
+     * @return the average waiting duration of abandoned calls
+     */
+    get waitAbandonnedCallsADur(): string | null;
+    /**
+     * Total duration of ringing (PC065).
+     *
+     * @return the total ringing duration
+     */
+    get ringingTDur(): string | null;
+    /**
+     * Average duration of ringing (PC066).
+     *
+     * @return the average ringing duration
+     */
+    get ringingADur(): string | null;
+    /**
+     * Total duration of conversation (PC067).
+     *
+     * @return the total conversation duration
+     */
+    get convTDur(): string | null;
+    /**
+     * Average duration of conversation (PC068).
+     *
+     * @return the average conversation duration
+     */
+    get convADur(): string | null;
+    /**
+     * Total duration of hold calls (PC069).
+     *
+     * @return the total duration of calls on hold
+     */
+    get holdCallsTDur(): string | null;
+    /**
+     * Average duration of hold calls (PC070).
+     *
+     * @return the average duration of calls on hold
+     */
+    get holdCallsADur(): string | null;
+    /**
+     * Total duration of wrap-up (PC071).
+     *
+     * @return the total wrap-up duration
+     */
+    get wrapupTDur(): string | null;
+    /**
+     * Average duration of wrap-up (PC072).
+     *
+     * @return the average wrap-up duration
+     */
+    get wrapupADur(): string | null;
+    /**
+     * Longest waiting time (PC073).
+     *
+     * @return the longest waiting duration for a call
+     */
+    get longestWaitingDur(): string | null;
+    /**
+     * Service level (PC077).
+     *
+     * @return the service level
+     */
+    get serviceLevel(): number | null;
+    /**
+     * Efficiency (PC078).
+     *
+     * @return the efficiency of the queue or pilot
+     */
+    get efficiency(): number | null;
+    /**
+     * In-service state (pilot state percent) (PC079).
+     *
+     * @return the in-service state as a percentage
+     */
+    get inServiceState(): number | null;
+    /**
+     * General forwarding state (pilot state percent) (PC080).
+     *
+     * @return the general forwarding state as a percentage
+     */
+    get genFwdState(): number | null;
+    /**
+     * Blocked state (pilot state percent) (PC081).
+     *
+     * @return the blocked state as a percentage
+     */
+    get blockedState(): number | null;
+    /**
+     * Total number of received calls (PC082).
+     *
+     * @return the total number of received calls
+     */
+    get dnbTotReceivedCalls(): string | null;
+    /**
+     * Number of received calls in pilot open (PC083).
+     *
+     * @return the number of received calls in open state
+     */
+    get dnbCallsOpen(): string | null;
+    /**
+     * Number of received calls in pilot blocked (PC084).
+     *
+     * @return the number of received calls in blocked state
+     */
+    get dnbCallsBlocked(): string | null;
+    /**
+     * Number of received calls in pilot general forwarding (PC085).
+     *
+     * @return the number of received calls in general forwarding state
+     */
+    get dnbCallsForward(): string | null;
+    /**
+     * Number of received calls in direct routing (PC086).
+     *
+     * @return the number of received calls routed directly
+     */
+    get dnbDirectRoute(): string | null;
+    /**
+     * Number of received calls in indirect routing (PC087).
+     *
+     * @return the number of received calls routed indirectly
+     */
+    get dnbIndirectRoute(): string | null;
+    /**
+     * Total number of served calls (PC088).
+     *
+     * @return the total number of served calls
+     */
+    get dnbTotServedCalls(): string | null;
+    /**
+     * ACD served calls efficiency (PC089).
+     *
+     * @return the efficiency of ACD served calls
+     */
+    get defficiency(): string | null;
+    /**
+     * Number of ACD served calls without queuing (PC090).
+     *
+     * @return the number of ACD served calls without queuing
+     */
+    get dnbCallsWOQueuing(): string | null;
+    /**
+     * Number of ACD served calls after queuing (PC091).
+     *
+     * @return the number of ACD served calls after queuing
+     */
+    get dnbCallsAfterQueuing(): string | null;
+    /**
+     * Number of ACD served calls before threshold 1 (PC092).
+     *
+     * @return the number of ACD served calls before threshold 1
+     */
+    get dnbCallsBeforeTS1(): string | null;
+    /**
+     * Number of ACD served calls before threshold 2 (PC093).
+     *
+     * @return the number of ACD served calls before threshold 2
+     */
+    get dnbCallsBeforeTS2(): string | null;
+    /**
+     * Number of ACD served calls before threshold 3 (PC094).
+     *
+     * @return the number of ACD served calls before threshold 3
+     */
+    get dnbCallsBeforeTS3(): string | null;
+    /**
+     * Number of ACD served calls before threshold 4 (PC095).
+     *
+     * @return the number of ACD served calls before threshold 4
+     */
+    get dnbCallsBeforeTS4(): string | null;
+    /**
+     * Number of ACD served calls after threshold 4 (PC096).
+     *
+     * @return the number of ACD served calls after threshold 4
+     */
+    get dnbCallsAfterTS4(): string | null;
+    /**
+     * Average waiting time for ACD served calls (PC097).
+     *
+     * @return the average waiting duration of served calls
+     */
+    get dwaitServedCallsADur(): string | null;
+    /**
+     * Total number of abandons (PC098).
+     *
+     * @return the total number of abandoned calls
+     */
+    get dnbAbandons(): string | null;
+    /**
+     * Number of abandons on greetings voice guide (PC099).
+     *
+     * @return the number of abandons during greeting voice guide
+     */
+    get dnbAbandonsOnGreetingsVG(): string | null;
+    /**
+     * Number of abandons on waiting voice guide (PC100).
+     *
+     * @return the number of abandons during waiting voice guide
+     */
+    get dnbAbandonsOnWaitingVG(): string | null;
+}
+//# sourceMappingURL=pil-stats-row.d.ts.map

package/dist/types/types/cc-stats/data/pil-stats-row.d.ts.map

@@ -0,0 +1 @@
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package/dist/types/types/cc-stats/data/selected-period.d.ts

@@ -0,0 +1,49 @@
+import { TimeInterval } from '../time-interval';
+import { DataObservationPeriod } from './data-obs-period';
+/**
+ * Defines a time range and granularity for retrieving statistical data.
+ *
+ * A `SelectedPeriod` specifies both the observation duration and the temporal resolution
+ * (slot size) used when aggregating statistics. It is used when querying data or generating
+ * detailed or multi-day reports.
+ *
+ * The selected period includes:
+ * - The type of observation period (DataObservationPeriod), such as a single day or several consecutive days.
+ * - The time slot granularity (TimeInterval) used for grouping data within the period (e.g., 15-minute or hourly intervals).
+ * - The start and end boundaries of the observation period.
+ *
+ * This class is typically used as part of a query or report configuration to define
+ * the exact time frame and aggregation level for statistical computations.
+ *
+ * @since 2.7.4
+ */
+export declare class SelectedPeriod {
+    #private;
+    /**
+     * Returns the start date of the selected period as a Date object.
+     *
+     * @returns The beginning date of the observation period
+     */
+    get beginDate(): Date | null;
+    /**
+     * Returns the end date of the selected period as a Date object.
+     *
+     * @returns The ending date of the observation period
+     */
+    get endDate(): Date | null;
+    /**
+     * Returns the observation period type, defining whether statistics are
+     * collected for a single day or multiple consecutive days.
+     *
+     * @returns The observation period type
+     */
+    get observationPeriod(): DataObservationPeriod;
+    /**
+     * Returns the time slot granularity used for aggregating statistics within
+     * the selected period (e.g., 15-minute, 30-minute, or hourly).
+     *
+     * @returns The time interval (slot size) for data aggregation
+     */
+    get timeInterval(): TimeInterval | null;
+}
+//# sourceMappingURL=selected-period.d.ts.map

package/dist/types/types/cc-stats/data/selected-period.d.ts.map

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