o2g-node-sdk 2.4.0 → 2.4.1

package/dist/types/types/cc-rt/agent-pg-attributes.d.ts

@@ -0,0 +1,50 @@
+/**
+ * `AgentProcessingGroupAttributes` represents the possible real-time attributes
+ * for a CCD agent processing group.
+ *
+ * The `CallCenterRealtimeService` can report real-time events
+ * for each of these attributes.
+ */
+export declare enum RtiAgentProcessingGroupAttributes {
+    /** Service state of the processing group (e.g., Open, Blocked). */
+    State = "State",
+    /** Number of agents who are withdrawn. */
+    NbOfWithdrawnAgents = "NbOfWithdrawnAgents",
+    /** Number of agents currently in a private call. */
+    NbOfAgentsInPrivateCall = "NbOfAgentsInPrivateCall",
+    /** Number of agents currently handling an ACD call. */
+    NbOfAgentsInACDCall = "NbOfAgentsInACDCall",
+    /** Number of agents in ringing ACD calls. */
+    NbOfAgentsInACDRinging = "NbOfAgentsInACDRinging",
+    /** Number of agents in established ACD conversations. */
+    NbOfAgentsInACDConv = "NbOfAgentsInACDConv",
+    /** Number of agents in wrap-up or entering a transaction code. */
+    NbOfAgentsInWrapupAndTransaction = "NbOfAgentsInWrapupAndTransaction",
+    /** Number of agents currently in pause. */
+    NbOfAgentsInPause = "NbOfAgentsInPause",
+    /** Number of busy agents (either in ACD or private calls). */
+    NbOfBusyAgents = "NbOfBusyAgents",
+    /** Number of logged-on agents. */
+    NbOfLoggedOnAgents = "NbOfLoggedOnAgents",
+    /** Number of free agents, including withdrawn agents. */
+    NbOfFreeAgents = "NbOfFreeAgents",
+    /** Number of free agents, excluding withdrawn agents. */
+    NbOfIdleAgents = "NbOfIdleAgents",
+    /** Number of logged-on agents, excluding withdrawn and free agents. */
+    NbOfLoggedOnAndNotWithdrawnAgents = "NbOfLoggedOnAndNotWithdrawnAgents",
+    /** Current waiting time (in seconds) on the queues potentially served by this group. */
+    ConsolidatedQueuesWaitingTime = "ConsolidatedQueuesWaitingTime",
+    /** Number of waiting calls on the queues potentially served by this group. */
+    ConsolidatedQueuesNbOfWaitingCalls = "ConsolidatedQueuesNbOfWaitingCalls",
+    /** Expected waiting time (EWT, in seconds) on the queues potentially served by this group. */
+    ConsolidatedQueuesEWT = "ConsolidatedQueuesEWT",
+    /** Service level for all pilots potentially serving this group (average/best/worst). */
+    ServiceLevel = "ServiceLevel",
+    /** Efficiency for all pilots potentially serving this group (average/best/worst). */
+    Efficiency = "Efficiency",
+    /** Number of incoming calls within the last minute. */
+    IncomingTraffic = "IncomingTraffic",
+    /** Represents all attributes. */
+    ALL = "ALL"
+}
+//# sourceMappingURL=agent-pg-attributes.d.ts.map

package/dist/types/types/cc-rt/agent-pg-attributes.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"agent-pg-attributes.d.ts","sourceRoot":"","sources":["../../../../src/types/cc-rt/agent-pg-attributes.ts"],"names":[],"mappings":"AAmBA;;;;;;GAMG;AACH,oBAAY,iCAAiC;IACzC,mEAAmE;IACnE,KAAK,UAAU;IAEf,0CAA0C;IAC1C,mBAAmB,wBAAwB;IAE3C,oDAAoD;IACpD,uBAAuB,4BAA4B;IAEnD,uDAAuD;IACvD,mBAAmB,wBAAwB;IAE3C,6CAA6C;IAC7C,sBAAsB,2BAA2B;IAEjD,yDAAyD;IACzD,mBAAmB,wBAAwB;IAE3C,kEAAkE;IAClE,gCAAgC,qCAAqC;IAErE,2CAA2C;IAC3C,iBAAiB,sBAAsB;IAEvC,8DAA8D;IAC9D,cAAc,mBAAmB;IAEjC,kCAAkC;IAClC,kBAAkB,uBAAuB;IAEzC,yDAAyD;IACzD,cAAc,mBAAmB;IAEjC,yDAAyD;IACzD,cAAc,mBAAmB;IAEjC,uEAAuE;IACvE,iCAAiC,sCAAsC;IAEvE,wFAAwF;IACxF,6BAA6B,kCAAkC;IAE/D,8EAA8E;IAC9E,kCAAkC,uCAAuC;IAEzE,8FAA8F;IAC9F,qBAAqB,0BAA0B;IAE/C,wFAAwF;IACxF,YAAY,iBAAiB;IAE7B,qFAAqF;IACrF,UAAU,eAAe;IAEzB,uDAAuD;IACvD,eAAe,oBAAoB;IAEnC,iCAAiC;IACjC,GAAG,QAAQ;CACd"}

package/dist/types/types/cc-rt/agent-pg-type.d.ts

@@ -0,0 +1,17 @@
+/**
+ * Represents the possible types of agent processing groups.
+ *
+ * @see OnPGAgentRtiChangedEvent
+ * @since 2.7.4
+ */
+export declare enum AgentProcessingGroupType {
+    /** Standard agent processing group. */
+    AGENT = "Agent",
+    /** IVR (Interactive Voice Response) processing group. */
+    IVR = "IVR",
+    /** IVR-in-Queue processing group. */
+    QUEUED_IVR = "QueuedIVR",
+    /** Unknown or unspecified processing group type. */
+    UNKNOWN = "unknown"
+}
+//# sourceMappingURL=agent-pg-type.d.ts.map

package/dist/types/types/cc-rt/agent-pg-type.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"agent-pg-type.d.ts","sourceRoot":"","sources":["../../../../src/types/cc-rt/agent-pg-type.ts"],"names":[],"mappings":"AAmBA;;;;;GAKG;AACH,oBAAY,wBAAwB;IAChC,uCAAuC;IACvC,KAAK,UAAU;IAEf,yDAAyD;IACzD,GAAG,QAAQ;IAEX,qCAAqC;IACrC,UAAU,cAAc;IAExB,oDAAoD;IACpD,OAAO,YAAY;CACtB"}

package/dist/types/types/cc-rt/agent-phone-state.d.ts

@@ -0,0 +1,67 @@
+/**
+ * Represents the possible telephonic states of a CCD agent.
+ *
+ * These states are reported by real-time events such as
+ * `OnAcdStatsProgressEvent` and related RTI notifications.
+ *
+ * @since 2.7.4
+ */
+export declare enum AgentPhoneState {
+    /** Idle (agent is free). */
+    IDLE = "Idle",
+    /** Only for analog devices: device is off-hook. */
+    LINE_LOCKOUT = "LineLockout",
+    /** Out of service. */
+    OUT_OF_ORDER = "OutOfOrder",
+    /** Ringing (incoming ACD call). */
+    ACD_RINGING = "AcdRinging",
+    /** Call in progress (ACD call). */
+    ACD_TALKING = "AcdConversation",
+    /** In call or on hold while establishing another connection (double call). */
+    ACD_CONSULTATION = "AcdConsultation",
+    /** Request for help (supervisor support). */
+    HELP = "Help",
+    /** In conference call. */
+    ACD_CONFERENCE = "AcdConference",
+    /** Dialing transaction code. */
+    TRANSACTION_ON_DIAL = "TransactionOnDial",
+    /** In pause state. */
+    PAUSE = "Pause",
+    /** In wrap-up state after a call. */
+    WRAP_UP = "WrapUp",
+    /** Requester-only: discreet listening. */
+    SUPERVISOR_DISCRETE_LISTENING = "SupervisorDiscreteListening",
+    /** Agent is monitored during discreet listening. */
+    AGENT_DISCRETE_LISTENING = "AgentDiscreteListening",
+    /** Recording call in progress. */
+    RECORDING = "Recording",
+    /** Agent has logged off. */
+    LOGGED_OUT = "LoggedOut",
+    /** Agent or correspondent has placed the call on hold. */
+    HELD = "Held",
+    /** Dialing a call. */
+    DIALING = "Dialing",
+    /** Ringing state (local visual/melodic). */
+    PRIVATE_RINGING = "PrivateRinging",
+    /** Local call in progress. */
+    PRIVATE_LOCAL_CONVERSATION = "PrivateLocalConversation",
+    /** External call in progress. */
+    PRIVATE_EXTERNAL_CONVERSATION = "PrivateExternalConversation",
+    /** Call established or on hold, with a second call in establishment or hold. */
+    PRIVATE_CONSULTATION = "PrivateConsultation",
+    /** In a conference call. */
+    PRIVATE_CONFERENCE = "PrivateConference",
+    /** Busy tone. */
+    BUSY_TONE = "BusyTone",
+    /** Reserved by the attendant. */
+    RESERVED = "Reserved",
+    /** Outgoing ACD call. */
+    ACD_OUTGOING_CONVERSATION = "AcdOutgoingConversation",
+    /** Supervisor in "listening on agent". */
+    CONTINUOUS_SUPERVISION = "ContinuousSupervision",
+    /** Fake call that does not block the GT (IVR). */
+    UNAVAILABLE = "Unavailable",
+    /** Unknown telephonic state. */
+    UNKNOWN = "unknown"
+}
+//# sourceMappingURL=agent-phone-state.d.ts.map

package/dist/types/types/cc-rt/agent-phone-state.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"agent-phone-state.d.ts","sourceRoot":"","sources":["../../../../src/types/cc-rt/agent-phone-state.ts"],"names":[],"mappings":"AAmBA;;;;;;;GAOG;AACH,oBAAY,eAAe;IACvB,4BAA4B;IAC5B,IAAI,SAAS;IAEb,mDAAmD;IACnD,YAAY,gBAAgB;IAE5B,sBAAsB;IACtB,YAAY,eAAe;IAE3B,mCAAmC;IACnC,WAAW,eAAe;IAE1B,mCAAmC;IACnC,WAAW,oBAAoB;IAE/B,8EAA8E;IAC9E,gBAAgB,oBAAoB;IAEpC,6CAA6C;IAC7C,IAAI,SAAS;IAEb,0BAA0B;IAC1B,cAAc,kBAAkB;IAEhC,gCAAgC;IAChC,mBAAmB,sBAAsB;IAEzC,sBAAsB;IACtB,KAAK,UAAU;IAEf,qCAAqC;IACrC,OAAO,WAAW;IAElB,0CAA0C;IAC1C,6BAA6B,gCAAgC;IAE7D,oDAAoD;IACpD,wBAAwB,2BAA2B;IAEnD,kCAAkC;IAClC,SAAS,cAAc;IAEvB,4BAA4B;IAC5B,UAAU,cAAc;IAExB,0DAA0D;IAC1D,IAAI,SAAS;IAEb,sBAAsB;IACtB,OAAO,YAAY;IAEnB,4CAA4C;IAC5C,eAAe,mBAAmB;IAElC,8BAA8B;IAC9B,0BAA0B,6BAA6B;IAEvD,iCAAiC;IACjC,6BAA6B,gCAAgC;IAE7D,gFAAgF;IAChF,oBAAoB,wBAAwB;IAE5C,4BAA4B;IAC5B,kBAAkB,sBAAsB;IAExC,iBAAiB;IACjB,SAAS,aAAa;IAEtB,iCAAiC;IACjC,QAAQ,aAAa;IAErB,yBAAyB;IACzB,yBAAyB,4BAA4B;IAErD,0CAA0C;IAC1C,sBAAsB,0BAA0B;IAEhD,kDAAkD;IAClD,WAAW,gBAAgB;IAE3B,gCAAgC;IAChC,OAAO,YAAY;CACtB"}

package/dist/types/types/cc-rt/agent-service-type.d.ts

@@ -0,0 +1,16 @@
+/**
+ * Represents the possible states for an agent.
+ */
+export declare enum AgentServiceState {
+    /** The agent is logged out. */
+    LOGGED_OUT = "LoggedOut",
+    /** The agent is logged in a processing group. */
+    LOGGED_IN = "LoggedIn",
+    /** The agent is assigned in a processing group. */
+    ASSIGNED = "Assigned",
+    /** The agent is in withdraw state. */
+    WITHDRAWN = "Withdrawn",
+    /** Unknown agent state. */
+    UNKNOWN = "unknown"
+}
+//# sourceMappingURL=agent-service-type.d.ts.map

package/dist/types/types/cc-rt/agent-service-type.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"agent-service-type.d.ts","sourceRoot":"","sources":["../../../../src/types/cc-rt/agent-service-type.ts"],"names":[],"mappings":"AAmBA;;GAEG;AACH,oBAAY,iBAAiB;IACzB,+BAA+B;IAC/B,UAAU,cAAc;IAExB,iDAAiD;IACjD,SAAS,aAAa;IAEtB,mDAAmD;IACnD,QAAQ,aAAa;IAErB,sCAAsC;IACtC,SAAS,cAAc;IAEvB,2BAA2B;IAC3B,OAAO,YAAY;CACtB"}

package/dist/types/types/cc-rt/agent-type.d.ts

@@ -0,0 +1,16 @@
+/**
+ * Represents the possible types of an agent.
+ *
+ * An agent can be either a `NORMAL` human agent or an `IVR`
+ * (Interactive Voice Responder) agent.
+ *
+ * @see OnPGAgentRtiChangedEvent
+ * @since 2.7.4
+ */
+export declare enum AgentType {
+    /** Normal human agent. */
+    NORMAL = "Normal",
+    /** IVR (Interactive Voice Responder) agent. */
+    IVR = "IVR"
+}
+//# sourceMappingURL=agent-type.d.ts.map

package/dist/types/types/cc-rt/agent-type.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"agent-type.d.ts","sourceRoot":"","sources":["../../../../src/types/cc-rt/agent-type.ts"],"names":[],"mappings":"AAmBA;;;;;;;;GAQG;AACH,oBAAY,SAAS;IACjB,0BAA0B;IAC1B,MAAM,WAAW;IAEjB,+CAA+C;IAC/C,GAAG,QAAQ;CACd"}

package/dist/types/types/cc-rt/cc-rt-events.d.ts

@@ -0,0 +1,274 @@
+import { ServiceState } from '../common/service-state';
+import { AgentProcessingGroupType } from './agent-pg-type';
+import { AgentPhoneState } from './agent-phone-state';
+import { AgentServiceState } from './agent-service-type';
+import { AgentType } from './agent-type';
+import { OtherProcessingGroupType } from './other-pg-type';
+import { QueueType } from './queue-type';
+/**
+ * Event representing changes in the attributes of a CCD agent.
+ *
+ * This class is delivered whenever one or more agent attributes change.
+ * Only the attributes that have changed since the previous notification are included.
+ *
+ * Typical usage:
+ * ```ts
+ * override onAgentRtiChanged(e: OnAgentRtiChanged): void {
+ *   const nbServedACDCalls = e.nbOfServedACDCalls;
+ *   // ...
+ * }
+ * ```
+ *
+ * @see CallCenterRealtimeService
+ * @see Context
+ * @since 2.7.4
+ */
+export declare class OnAgentRtiChanged {
+    #private;
+    /** Returns the agent's last name. */
+    get name(): string;
+    /** Returns the agent's first name. */
+    get firstName(): string | undefined;
+    /** Returns the agent's directory number. */
+    get number(): string;
+    /** Returns the agent type (normal or IVR). */
+    get type(): AgentType;
+    /** Returns the logon date of the agent. */
+    get logonDate(): Date | undefined;
+    /** Returns the current service state of the agent. */
+    get serviceState(): AgentServiceState | undefined;
+    /** Returns the date when the service state was last updated. */
+    get serviceStateDate(): Date | undefined;
+    /** Returns the current phone state of the agent. */
+    get phoneState(): AgentPhoneState | undefined;
+    /** Returns the date when the phone state was last updated. */
+    get phoneStateDate(): Date | undefined;
+    /** Returns the name of the associated pilot, if any. */
+    get pilotName(): string | undefined;
+    /** Returns the name of the associated queue, if any. */
+    get queueName(): string | undefined;
+    /** Returns the number of withdrawals performed by the agent. */
+    get nbOfWithdrawals(): number | undefined;
+    /** Returns the total duration of withdrawals in seconds. */
+    get withdrawalsTotalDuration(): number | undefined;
+    /** Returns the number of private calls handled by the agent. */
+    get nbOfPrivateCalls(): number | undefined;
+    /** Returns the total duration of private calls in seconds. */
+    get privateCallsTotalDuration(): number | undefined;
+    /** Returns the number of ACD calls served by the agent. */
+    get nbOfServedACDCalls(): number | undefined;
+    /** Returns the number of outgoing ACD calls by the agent. */
+    get nbOfOutgoingACDCalls(): number | undefined;
+    /** Returns the number of refused ACD calls. */
+    get nbOfRefusedACDCalls(): number | undefined;
+    /** Returns the number of intercepted ACD calls. */
+    get nbOfInterceptedACDCalls(): number | undefined;
+    /** Returns the number of transferred ACD calls. */
+    get nbOfTransferedACDCalls(): number | undefined;
+    /** Returns the current processing group the agent belongs to. */
+    get currentPG(): string | undefined;
+    /** Returns the associated set of the agent. */
+    get associatedSet(): string | undefined;
+    /** Returns the reason code for withdrawals, if any. */
+    get withdrawReason(): number | undefined;
+    /** Returns the AFE key associated with the agent. */
+    get afeKey(): number | undefined;
+}
+/**
+ *
+ * @see CallCenterRealtimeService
+ * @see Context
+ * @since 2.7.4
+ */
+export declare class OnPilotRtiChanged {
+    #private;
+    /** Returns the name of the pilot. */
+    get name(): string;
+    /** Returns the directory number of the pilot. */
+    get number(): string;
+    /** Returns the current service state of the pilot. */
+    get state(): ServiceState | undefined;
+    /** Returns the number of calls currently in progress for the pilot. */
+    get nbOfRunningCalls(): number | undefined;
+    /** Returns the service level of the pilot. */
+    get serviceLevel(): number | undefined;
+    /** Returns the efficiency indicator of the pilot. */
+    get efficiency(): number | undefined;
+    /** Returns the number of waiting calls for the pilot. */
+    get nbOfWaitingCalls(): number | undefined;
+    /** Returns the number of ringing ACD calls for the pilot. */
+    get nbOfRingingACDCalls(): number | undefined;
+    /** Returns the number of calls rerouted for mutual aid. */
+    get nbOfMutualAidCalls(): number | undefined;
+    /** Returns the number of dissuaded calls for the pilot. */
+    get nbOfDissuadedCalls(): number | undefined;
+    /** Returns the number of calls currently in conversation. */
+    get nbOfCallsInConversation(): number | undefined;
+    /** Returns the number of calls in general forwarding. */
+    get nbOfCallsInGeneralForwarding(): number | undefined;
+    /** Returns the number of calls in a remote processing group. */
+    get nbOfCallsInRemotePG(): number | undefined;
+    /** Returns the number of incoming calls within the last minute. */
+    get incomingTraffic(): number | undefined;
+    /** Returns the average waiting time before answering. */
+    get averageWaitingTime(): number | undefined;
+    /** Returns the worst service level among the pilots in a super pilot group. */
+    get worstServiceLevelInList(): number | undefined;
+    /** Returns the worst efficiency among the pilots in a super pilot group. */
+    get worstEfficiencyInList(): number | undefined;
+    /** Returns the best service level among the pilots in a super pilot group. */
+    get bestServiceLevelInList(): number | undefined;
+    /** Returns the best efficiency among the pilots in a super pilot group. */
+    get bestEfficiencyInList(): number | undefined;
+    /** Returns the CCD key of this pilot object. */
+    get afeKey(): number | undefined;
+}
+/**
+ *
+ * @see CallCenterRealtimeService
+ * @see Context
+ * @since 2.7.4
+ */
+export declare class OnQueueRtiChanged {
+    #private;
+    /** Returns the name of the queue. */
+    get name(): string;
+    /** Returns the directory number of the queue. */
+    get number(): string;
+    /** Returns the type of the queue. */
+    get type(): QueueType;
+    /** Returns the current service state of the queue. */
+    get state(): ServiceState;
+    /** Returns the number of agents in the distribution of the waiting queue. */
+    get nbOfAgentsInDistribution(): number | undefined;
+    /** Returns the number of incoming calls within the last minute. */
+    get incomingTraffic(): number | undefined;
+    /** Returns the number of outgoing calls within the last minute. */
+    get outgoingTraffic(): number | undefined;
+    /** Returns the number of waiting calls in the queue. */
+    get nbOfWaitingCalls(): number | undefined;
+    /** Returns the current waiting time in the queue (seconds). */
+    get currentWaitingTime(): number | undefined;
+    /** Returns the filling rate of the queue (percentage). */
+    get fillingRate(): number | undefined;
+    /** Returns the expected waiting time in the queue (seconds). */
+    get expectedWaitingTime(): number | undefined;
+    /** Returns the longest waiting time among queues in a super waiting queue (seconds). */
+    get longestWaitingTimeInList(): number | undefined;
+    /** Returns the CCD key of this queue object. */
+    get afeKey(): number | undefined;
+}
+/**
+ * Event delivered by `CallCenterRealtimeEventListener.onPGAgentRtiChanged`
+ * whenever the attributes of one or more CCD agent processing groups change.
+ *
+ * This event contains only the attributes that have changed since the previous notification.
+ * It is sent periodically according to the `Context` configuration in
+ * `CallCenterRealtimeService`.
+ *
+ * Typical usage:
+ * ```ts
+ * override onPGAgentRtiChanged(e: OnAgentProcessingGroupRtiChanged): void {
+ *   const nbWithdrawnAgents = e.nbOfWithdrawnAgents;
+ *   // ...
+ * }
+ * ```
+ *
+ * @see CallCenterRealtimeService
+ * @see Context
+ * @see CallCenterRealtimeEventListener.onPGAgentRtiChanged
+ * @since 2.7.4
+ */
+export declare class OnAgentProcessingGroupRtiChanged {
+    #private;
+    /** Returns the name of the agent processing group. */
+    get name(): string;
+    /** Returns the number identifying the agent processing group. */
+    get number(): string;
+    /** Returns the type of the agent processing group. */
+    get type(): AgentProcessingGroupType;
+    /** Returns the current service state of the agent processing group. */
+    get state(): ServiceState;
+    /** Returns the number of withdrawn agents. */
+    get nbOfWithdrawnAgents(): number | undefined;
+    /** Returns the number of agents currently in private call. */
+    get nbOfAgentsInPrivateCall(): number | undefined;
+    /** Returns the number of agents currently in ACD call. */
+    get nbOfAgentsInACDCall(): number | undefined;
+    /** Returns the number of agents currently in ACD ringing. */
+    get nbOfAgentsInACDRinging(): number | undefined;
+    /** Returns the number of agents currently in ACD conversation. */
+    get nbOfAgentsInACDConv(): number | undefined;
+    /** Returns the number of agents in wrap-up or transaction state. */
+    get nbOfAgentsInWrapupAndTransaction(): number | undefined;
+    /** Returns the number of agents currently in pause. */
+    get nbOfAgentsInPause(): number | undefined;
+    /** Returns the number of busy agents (ACD or in private call). */
+    get nbOfBusyAgents(): number | undefined;
+    /** Returns the number of agents logged on (total). */
+    get nbOfLoggedOnAgents(): number | undefined;
+    /** Returns the number of free agents (withdrawn or not). */
+    get nbOfFreeAgents(): number | undefined;
+    /** Returns the number of idle agents, excluding withdrawn agents. */
+    get nbOfIdleAgents(): number | undefined;
+    /** Returns the number of agents logged on who are not withdrawn or free. */
+    get nbOfLoggedOnAndNotWithdrawnAgents(): number | undefined;
+    /** Returns the number of incoming calls during the last minute. */
+    get incomingTraffic(): number | undefined;
+    /** Returns the service level on all pilots possibly serving this processing group. */
+    get consolidatedPilotsServiceLevel(): number | undefined;
+    /** Returns the efficiency on all pilots possibly serving this processing group. */
+    get consolidatedPilotsEfficiency(): number | undefined;
+    /** Returns the current waiting time on queues possibly serving this processing group. */
+    get consolidatedQueuesWaitingTime(): number | undefined;
+    /** Returns the number of waiting calls in queues possibly serving this processing group. */
+    get consolidatedQueuesNbOfWaitingCalls(): number | undefined;
+    /** Returns the expected waiting time on queues possibly serving this processing group. */
+    get consolidatedQueuesEWT(): number | undefined;
+    /** Returns the worst service level on all pilots possibly serving this processing group. */
+    get pilotsWorstServiceLevel(): number | undefined;
+    /** Returns the worst efficiency on all pilots possibly serving this processing group. */
+    get pilotsWorstEfficiency(): number | undefined;
+    /** Returns the best service level on all pilots possibly serving this processing group. */
+    get pilotsBestServiceLevel(): number | undefined;
+    /** Returns the best efficiency on all pilots possibly serving this processing group. */
+    get pilotsBestEfficiency(): number | undefined;
+    /** Returns the longest current waiting time in queues possibly serving this processing group. */
+    get queuesLongestWaitingTime(): number | undefined;
+    /** Returns the object CCD key. */
+    get afeKey(): number | undefined;
+}
+/**
+ * Event delivered whenever the attributes of one or more CCD "other" processing groups change.
+ *
+ * This event contains only the attributes that have changed since the previous notification.
+ * It is sent periodically according to the Context configuration in CallCenterRealtimeService.
+ *
+ * Typical usage:
+ * ```ts
+ * const event = OnOtherProcessingGroupRtiChanged.fromJson(json);
+ * const nbACDCalls = event.nbOfACDCalls;
+ * ```
+ *
+ * @see CallCenterRealtimeService
+ * @see Context
+ * @since 2.7.4
+ */
+export declare class OnOtherProcessingGroupRtiChanged {
+    #private;
+    /** Returns the name of the processing group */
+    get name(): string;
+    /** Returns the directory number of the processing group */
+    get number(): string;
+    /** Returns the type of the processing group */
+    get type(): OtherProcessingGroupType;
+    /** Returns the current service state of the processing group */
+    get state(): ServiceState;
+    /** Returns the number of ACD calls in the processing group */
+    get nbOfACDCalls(): number | undefined;
+    /** Returns the number of incoming calls during the last minute */
+    get incomingTraffic(): number | undefined;
+    /** Returns the CCD key of this processing group */
+    get afeKey(): number | undefined;
+}
+//# sourceMappingURL=cc-rt-events.d.ts.map

package/dist/types/types/cc-rt/cc-rt-events.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"cc-rt-events.d.ts","sourceRoot":"","sources":["../../../../src/types/cc-rt/cc-rt-events.ts"],"names":[],"mappings":"AA0BA,OAAO,EAAE,YAAY,EAAE,MAAM,yBAAyB,CAAC;AACvD,OAAO,EAAE,wBAAwB,EAAE,MAAM,iBAAiB,CAAC;AAC3D,OAAO,EAAE,eAAe,EAAE,MAAM,qBAAqB,CAAC;AACtD,OAAO,EAAE,iBAAiB,EAAE,MAAM,sBAAsB,CAAC;AACzD,OAAO,EAAE,SAAS,EAAE,MAAM,cAAc,CAAC;AACzC,OAAO,EAAE,wBAAwB,EAAE,MAAM,iBAAiB,CAAC;AAC3D,OAAO,EAAE,SAAS,EAAE,MAAM,cAAc,CAAC;AAEzC;;;;;;;;;;;;;;;;;GAiBG;AACH,qBAAa,iBAAiB;;IAiE1B,qCAAqC;IACrC,IAAI,IAAI,IAAI,MAAM,CAEjB;IAED,sCAAsC;IACtC,IAAI,SAAS,IAAI,MAAM,GAAG,SAAS,CAElC;IAED,4CAA4C;IAC5C,IAAI,MAAM,IAAI,MAAM,CAEnB;IAED,8CAA8C;IAC9C,IAAI,IAAI,IAAI,SAAS,CAEpB;IAED,2CAA2C;IAC3C,IAAI,SAAS,IAAI,IAAI,GAAG,SAAS,CAEhC;IAED,sDAAsD;IACtD,IAAI,YAAY,IAAI,iBAAiB,GAAG,SAAS,CAEhD;IAED,gEAAgE;IAChE,IAAI,gBAAgB,IAAI,IAAI,GAAG,SAAS,CAEvC;IAED,oDAAoD;IACpD,IAAI,UAAU,IAAI,eAAe,GAAG,SAAS,CAE5C;IAED,8DAA8D;IAC9D,IAAI,cAAc,IAAI,IAAI,GAAG,SAAS,CAErC;IAED,wDAAwD;IACxD,IAAI,SAAS,IAAI,MAAM,GAAG,SAAS,CAElC;IAED,wDAAwD;IACxD,IAAI,SAAS,IAAI,MAAM,GAAG,SAAS,CAElC;IAED,gEAAgE;IAChE,IAAI,eAAe,IAAI,MAAM,GAAG,SAAS,CAExC;IAED,4DAA4D;IAC5D,IAAI,wBAAwB,IAAI,MAAM,GAAG,SAAS,CAEjD;IAED,gEAAgE;IAChE,IAAI,gBAAgB,IAAI,MAAM,GAAG,SAAS,CAEzC;IAED,8DAA8D;IAC9D,IAAI,yBAAyB,IAAI,MAAM,GAAG,SAAS,CAElD;IAED,2DAA2D;IAC3D,IAAI,kBAAkB,IAAI,MAAM,GAAG,SAAS,CAE3C;IAED,6DAA6D;IAC7D,IAAI,oBAAoB,IAAI,MAAM,GAAG,SAAS,CAE7C;IAED,+CAA+C;IAC/C,IAAI,mBAAmB,IAAI,MAAM,GAAG,SAAS,CAE5C;IAED,mDAAmD;IACnD,IAAI,uBAAuB,IAAI,MAAM,GAAG,SAAS,CAEhD;IAED,mDAAmD;IACnD,IAAI,sBAAsB,IAAI,MAAM,GAAG,SAAS,CAE/C;IAED,iEAAiE;IACjE,IAAI,SAAS,IAAI,MAAM,GAAG,SAAS,CAElC;IAED,+CAA+C;IAC/C,IAAI,aAAa,IAAI,MAAM,GAAG,SAAS,CAEtC;IAED,uDAAuD;IACvD,IAAI,cAAc,IAAI,MAAM,GAAG,SAAS,CAEvC;IAED,qDAAqD;IACrD,IAAI,MAAM,IAAI,MAAM,GAAG,SAAS,CAE/B;CACJ;AAED;;;;;GAKG;AACH,qBAAa,iBAAiB;;IAyD1B,qCAAqC;IACrC,IAAI,IAAI,IAAI,MAAM,CAEjB;IAED,iDAAiD;IACjD,IAAI,MAAM,IAAI,MAAM,CAEnB;IAED,sDAAsD;IACtD,IAAI,KAAK,IAAI,YAAY,GAAG,SAAS,CAEpC;IAED,uEAAuE;IACvE,IAAI,gBAAgB,IAAI,MAAM,GAAG,SAAS,CAEzC;IAED,8CAA8C;IAC9C,IAAI,YAAY,IAAI,MAAM,GAAG,SAAS,CAErC;IAED,qDAAqD;IACrD,IAAI,UAAU,IAAI,MAAM,GAAG,SAAS,CAEnC;IAED,yDAAyD;IACzD,IAAI,gBAAgB,IAAI,MAAM,GAAG,SAAS,CAEzC;IAED,6DAA6D;IAC7D,IAAI,mBAAmB,IAAI,MAAM,GAAG,SAAS,CAE5C;IAED,2DAA2D;IAC3D,IAAI,kBAAkB,IAAI,MAAM,GAAG,SAAS,CAE3C;IAED,2DAA2D;IAC3D,IAAI,kBAAkB,IAAI,MAAM,GAAG,SAAS,CAE3C;IAED,6DAA6D;IAC7D,IAAI,uBAAuB,IAAI,MAAM,GAAG,SAAS,CAEhD;IAED,yDAAyD;IACzD,IAAI,4BAA4B,IAAI,MAAM,GAAG,SAAS,CAErD;IAED,gEAAgE;IAChE,IAAI,mBAAmB,IAAI,MAAM,GAAG,SAAS,CAE5C;IAED,mEAAmE;IACnE,IAAI,eAAe,IAAI,MAAM,GAAG,SAAS,CAExC;IAED,yDAAyD;IACzD,IAAI,kBAAkB,IAAI,MAAM,GAAG,SAAS,CAE3C;IAED,+EAA+E;IAC/E,IAAI,uBAAuB,IAAI,MAAM,GAAG,SAAS,CAEhD;IAED,4EAA4E;IAC5E,IAAI,qBAAqB,IAAI,MAAM,GAAG,SAAS,CAE9C;IAED,8EAA8E;IAC9E,IAAI,sBAAsB,IAAI,MAAM,GAAG,SAAS,CAE/C;IAED,2EAA2E;IAC3E,IAAI,oBAAoB,IAAI,MAAM,GAAG,SAAS,CAE7C;IAED,gDAAgD;IAChD,IAAI,MAAM,IAAI,MAAM,GAAG,SAAS,CAE/B;CACJ;AAED;;;;;GAKG;AACH,qBAAa,iBAAiB;;IA2C1B,qCAAqC;IACrC,IAAI,IAAI,IAAI,MAAM,CAEjB;IAED,iDAAiD;IACjD,IAAI,MAAM,IAAI,MAAM,CAEnB;IAED,qCAAqC;IACrC,IAAI,IAAI,IAAI,SAAS,CAEpB;IAED,sDAAsD;IACtD,IAAI,KAAK,IAAI,YAAY,CAExB;IAED,6EAA6E;IAC7E,IAAI,wBAAwB,IAAI,MAAM,GAAG,SAAS,CAEjD;IAED,mEAAmE;IACnE,IAAI,eAAe,IAAI,MAAM,GAAG,SAAS,CAExC;IAED,mEAAmE;IACnE,IAAI,eAAe,IAAI,MAAM,GAAG,SAAS,CAExC;IAED,wDAAwD;IACxD,IAAI,gBAAgB,IAAI,MAAM,GAAG,SAAS,CAEzC;IAED,+DAA+D;IAC/D,IAAI,kBAAkB,IAAI,MAAM,GAAG,SAAS,CAE3C;IAED,0DAA0D;IAC1D,IAAI,WAAW,IAAI,MAAM,GAAG,SAAS,CAEpC;IAED,gEAAgE;IAChE,IAAI,mBAAmB,IAAI,MAAM,GAAG,SAAS,CAE5C;IAED,wFAAwF;IACxF,IAAI,wBAAwB,IAAI,MAAM,GAAG,SAAS,CAEjD;IAED,gDAAgD;IAChD,IAAI,MAAM,IAAI,MAAM,GAAG,SAAS,CAE/B;CACJ;AAED;;;;;;;;;;;;;;;;;;;;GAoBG;AACH,qBAAa,gCAAgC;;IAyEzC,sDAAsD;IACtD,IAAI,IAAI,IAAI,MAAM,CAEjB;IAED,iEAAiE;IACjE,IAAI,MAAM,IAAI,MAAM,CAEnB;IAED,sDAAsD;IACtD,IAAI,IAAI,IAAI,wBAAwB,CAEnC;IAED,uEAAuE;IACvE,IAAI,KAAK,IAAI,YAAY,CAExB;IAED,8CAA8C;IAC9C,IAAI,mBAAmB,IAAI,MAAM,GAAG,SAAS,CAE5C;IAED,8DAA8D;IAC9D,IAAI,uBAAuB,IAAI,MAAM,GAAG,SAAS,CAEhD;IAED,0DAA0D;IAC1D,IAAI,mBAAmB,IAAI,MAAM,GAAG,SAAS,CAE5C;IAED,6DAA6D;IAC7D,IAAI,sBAAsB,IAAI,MAAM,GAAG,SAAS,CAE/C;IAED,kEAAkE;IAClE,IAAI,mBAAmB,IAAI,MAAM,GAAG,SAAS,CAE5C;IAED,oEAAoE;IACpE,IAAI,gCAAgC,IAAI,MAAM,GAAG,SAAS,CAEzD;IAED,uDAAuD;IACvD,IAAI,iBAAiB,IAAI,MAAM,GAAG,SAAS,CAE1C;IAED,kEAAkE;IAClE,IAAI,cAAc,IAAI,MAAM,GAAG,SAAS,CAEvC;IAED,sDAAsD;IACtD,IAAI,kBAAkB,IAAI,MAAM,GAAG,SAAS,CAE3C;IAED,4DAA4D;IAC5D,IAAI,cAAc,IAAI,MAAM,GAAG,SAAS,CAEvC;IAED,qEAAqE;IACrE,IAAI,cAAc,IAAI,MAAM,GAAG,SAAS,CAEvC;IAED,4EAA4E;IAC5E,IAAI,iCAAiC,IAAI,MAAM,GAAG,SAAS,CAE1D;IAED,mEAAmE;IACnE,IAAI,eAAe,IAAI,MAAM,GAAG,SAAS,CAExC;IAED,sFAAsF;IACtF,IAAI,8BAA8B,IAAI,MAAM,GAAG,SAAS,CAEvD;IAED,mFAAmF;IACnF,IAAI,4BAA4B,IAAI,MAAM,GAAG,SAAS,CAErD;IAED,yFAAyF;IACzF,IAAI,6BAA6B,IAAI,MAAM,GAAG,SAAS,CAEtD;IAED,4FAA4F;IAC5F,IAAI,kCAAkC,IAAI,MAAM,GAAG,SAAS,CAE3D;IAED,0FAA0F;IAC1F,IAAI,qBAAqB,IAAI,MAAM,GAAG,SAAS,CAE9C;IAED,4FAA4F;IAC5F,IAAI,uBAAuB,IAAI,MAAM,GAAG,SAAS,CAEhD;IAED,yFAAyF;IACzF,IAAI,qBAAqB,IAAI,MAAM,GAAG,SAAS,CAE9C;IAED,2FAA2F;IAC3F,IAAI,sBAAsB,IAAI,MAAM,GAAG,SAAS,CAE/C;IAED,wFAAwF;IACxF,IAAI,oBAAoB,IAAI,MAAM,GAAG,SAAS,CAE7C;IAED,iGAAiG;IACjG,IAAI,wBAAwB,IAAI,MAAM,GAAG,SAAS,CAEjD;IAED,kCAAkC;IAClC,IAAI,MAAM,IAAI,MAAM,GAAG,SAAS,CAE/B;CACJ;AAED;;;;;;;;;;;;;;;GAeG;AACH,qBAAa,gCAAgC;;IAsBzC,+CAA+C;IAC/C,IAAI,IAAI,IAAI,MAAM,CAEjB;IAED,2DAA2D;IAC3D,IAAI,MAAM,IAAI,MAAM,CAEnB;IAED,+CAA+C;IAC/C,IAAI,IAAI,IAAI,wBAAwB,CAEnC;IAED,gEAAgE;IAChE,IAAI,KAAK,IAAI,YAAY,CAExB;IAED,8DAA8D;IAC9D,IAAI,YAAY,IAAI,MAAM,GAAG,SAAS,CAErC;IAED,kEAAkE;IAClE,IAAI,eAAe,IAAI,MAAM,GAAG,SAAS,CAExC;IAED,mDAAmD;IACnD,IAAI,MAAM,IAAI,MAAM,GAAG,SAAS,CAE/B;CAQJ"}

package/dist/types/types/cc-rt/other-pg-attributes.d.ts

@@ -0,0 +1,18 @@
+/**
+ * `OtherProcessingGroupAttributes` represents the possible real-time attributes
+ * for a CCD processing group other than agent (forward, guide, ...).
+ *
+ * The `CallCenterRealtimeService` can report real-time events
+ * for each of these attributes.
+ */
+export declare enum RtiOtherProcessingGroupAttributes {
+    /** The service state of the processing group (e.g., Open, Blocked). */
+    State = "State",
+    /** The total number of ACD calls handled by the processing group. */
+    NbOfACDCalls = "NbOfACDCalls",
+    /** The number of incoming calls received by the processing group during the last minute. */
+    IncomingTraffic = "IncomingTraffic",
+    /** Represents all attributes. */
+    ALL = "ALL"
+}
+//# sourceMappingURL=other-pg-attributes.d.ts.map

package/dist/types/types/cc-rt/other-pg-attributes.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"other-pg-attributes.d.ts","sourceRoot":"","sources":["../../../../src/types/cc-rt/other-pg-attributes.ts"],"names":[],"mappings":"AAmBA;;;;;;GAMG;AACH,oBAAY,iCAAiC;IACzC,uEAAuE;IACvE,KAAK,UAAU;IAEf,qEAAqE;IACrE,YAAY,iBAAiB;IAE7B,4FAA4F;IAC5F,eAAe,oBAAoB;IAEnC,iCAAiC;IACjC,GAAG,QAAQ;CACd"}

package/dist/types/types/cc-rt/other-pg-type.d.ts

@@ -0,0 +1,22 @@
+/**
+ * `OtherProcessingGroupType` represents the different types of processing groups
+ * (other than agent groups).
+ *
+ * These types indicate the role or function of the processing group in the call center system.
+ *
+ * @see OnOtherProcessingGroupRtiChangedEvent
+ * @since 2.7.4
+ */
+export declare enum OtherProcessingGroupType {
+    /** Mutual aid processing group. */
+    MUTUAL_AID = "mutualAid",
+    /** Forward processing group. */
+    FORWARD = "forward",
+    /** Guide processing group. */
+    GUIDE = "guide",
+    /** Remote processing group. */
+    REMOTE = "remote",
+    /** Unknown or undefined type. */
+    UNKNOWN = "unknown"
+}
+//# sourceMappingURL=other-pg-type.d.ts.map

package/dist/types/types/cc-rt/other-pg-type.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"other-pg-type.d.ts","sourceRoot":"","sources":["../../../../src/types/cc-rt/other-pg-type.ts"],"names":[],"mappings":"AAmBA;;;;;;;;GAQG;AACH,oBAAY,wBAAwB;IAChC,mCAAmC;IACnC,UAAU,cAAc;IAExB,gCAAgC;IAChC,OAAO,YAAY;IAEnB,8BAA8B;IAC9B,KAAK,UAAU;IAEf,+BAA+B;IAC/B,MAAM,WAAW;IAEjB,iCAAiC;IACjC,OAAO,YAAY;CACtB"}

package/dist/types/types/cc-rt/pilot-attributes.d.ts

@@ -0,0 +1,40 @@
+/**
+ * `PilotAttributes` represents the possible real-time attributes
+ * for a CCD pilot.
+ *
+ * The `CallCenterRealtimeService` can report real-time events
+ * for each of these attributes.
+ */
+export declare enum RtiPilotAttributes {
+    /** The service state of the pilot (e.g., Open, Blocked). */
+    State = "State",
+    /** The service level of the pilot. */
+    ServiceLevel = "ServiceLevel",
+    /** The name of the current routing rule applied to the pilot. */
+    CurrentRuleName = "CurrentRuleName",
+    /** The number of calls currently waiting for the pilot. */
+    NbOfWaitingCalls = "NbOfWaitingCalls",
+    /** The number of calls rerouted for mutual aid. */
+    NbOfMutualAidCalls = "NbOfMutualAidCalls",
+    /** The number of calls currently in conversation. */
+    NbOfCallsInConversation = "NbOfCallsInConversation",
+    /** The number of calls being processed in a remote processing group. */
+    NbOfCallsInRemotePG = "NbOfCallsInRemotePG",
+    /** The average waiting time (in seconds) before answering calls. */
+    AverageWaitingTime = "AverageWaitingTime",
+    /** The number of calls currently in progress. */
+    NbOfRunningCalls = "NbOfRunningCalls",
+    /** The number of ACD calls currently ringing for the pilot. */
+    NbOfRingingACDCalls = "NbOfRingingACDCalls",
+    /** The number of calls that were dissuaded. */
+    NbOfDissuadedCalls = "NbOfDissuadedCalls",
+    /** The number of calls in general forwarding for the pilot. */
+    NbOfCallsInGeneralForwarding = "NbOfCallsInGeneralForwarding",
+    /** The efficiency of the pilot (average, best, worst). */
+    Efficiency = "Efficiency",
+    /** The number of incoming calls received by the pilot within the last minute. */
+    IncomingTraffic = "IncomingTraffic",
+    /** Represents all attributes. */
+    ALL = "ALL"
+}
+//# sourceMappingURL=pilot-attributes.d.ts.map

package/dist/types/types/cc-rt/pilot-attributes.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"pilot-attributes.d.ts","sourceRoot":"","sources":["../../../../src/types/cc-rt/pilot-attributes.ts"],"names":[],"mappings":"AAmBA;;;;;;GAMG;AACH,oBAAY,kBAAkB;IAC1B,4DAA4D;IAC5D,KAAK,UAAU;IAEf,sCAAsC;IACtC,YAAY,iBAAiB;IAE7B,iEAAiE;IACjE,eAAe,oBAAoB;IAEnC,2DAA2D;IAC3D,gBAAgB,qBAAqB;IAErC,mDAAmD;IACnD,kBAAkB,uBAAuB;IAEzC,qDAAqD;IACrD,uBAAuB,4BAA4B;IAEnD,wEAAwE;IACxE,mBAAmB,wBAAwB;IAE3C,oEAAoE;IACpE,kBAAkB,uBAAuB;IAEzC,iDAAiD;IACjD,gBAAgB,qBAAqB;IAErC,+DAA+D;IAC/D,mBAAmB,wBAAwB;IAE3C,+CAA+C;IAC/C,kBAAkB,uBAAuB;IAEzC,+DAA+D;IAC/D,4BAA4B,iCAAiC;IAE7D,0DAA0D;IAC1D,UAAU,eAAe;IAEzB,iFAAiF;IACjF,eAAe,oBAAoB;IAEnC,iCAAiC;IACjC,GAAG,QAAQ;CACd"}

package/dist/types/types/cc-rt/queue-attributes.d.ts

@@ -0,0 +1,30 @@
+/**
+ * `QueueAttributes` represents the possible real-time attributes
+ * for a CCD queue.
+ *
+ * The `CallCenterRealtimeService` can report real-time events
+ * for each of these attributes.
+ */
+export declare enum RtiQueueAttributes {
+    /** The service state of the queue (e.g., Open, Blocked). */
+    State = "State",
+    /** The number of agents currently involved in distributing calls in the waiting queue. */
+    NbOfAgentsInDistribution = "NbOfAgentsInDistribution",
+    /** The number of incoming calls to the queue within the last minute. */
+    IncomingTraffic = "IncomingTraffic",
+    /** The number of outgoing calls from the queue within the last minute. */
+    OutgoingTraffic = "OutgoingTraffic",
+    /** The number of calls currently waiting in the queue. */
+    NbOfWaitingCalls = "NbOfWaitingCalls",
+    /** The current waiting time of calls in the queue (in seconds). */
+    CurrentWaitingTime = "CurrentWaitingTime",
+    /** The expected waiting time for calls in the queue (in seconds). */
+    ExpectedWaitingTime = "ExpectedWaitingTime",
+    /** The filling rate of the queue. */
+    FillingRate = "FillingRate",
+    /** The longest waiting time among all queues in a super waiting queue. */
+    LongestWaitingTimeInList = "LongestWaitingTimeInList",
+    /** Represents all attributes. */
+    ALL = "ALL"
+}
+//# sourceMappingURL=queue-attributes.d.ts.map

package/dist/types/types/cc-rt/queue-attributes.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"queue-attributes.d.ts","sourceRoot":"","sources":["../../../../src/types/cc-rt/queue-attributes.ts"],"names":[],"mappings":"AAmBA;;;;;;GAMG;AACH,oBAAY,kBAAkB;IAC1B,4DAA4D;IAC5D,KAAK,UAAU;IAEf,0FAA0F;IAC1F,wBAAwB,6BAA6B;IAErD,wEAAwE;IACxE,eAAe,oBAAoB;IAEnC,0EAA0E;IAC1E,eAAe,oBAAoB;IAEnC,0DAA0D;IAC1D,gBAAgB,qBAAqB;IAErC,mEAAmE;IACnE,kBAAkB,uBAAuB;IAEzC,qEAAqE;IACrE,mBAAmB,wBAAwB;IAE3C,qCAAqC;IACrC,WAAW,gBAAgB;IAE3B,0EAA0E;IAC1E,wBAAwB,6BAA6B;IAErD,iCAAiC;IACjC,GAAG,QAAQ;CACd"}

package/dist/types/types/cc-rt/queue-type.d.ts

@@ -0,0 +1,23 @@
+/**
+ * Represents the possible types of a CCD queue.
+ *
+ * @see OnQueueRtiChangedEvent
+ * @since 2.7.4
+ */
+export declare enum QueueType {
+    /** Normal queue for standard call distribution. */
+    NORMAL = "Normal",
+    /** Mutual aid queue. */
+    MUTUAL_AID = "MutualAid",
+    /** Dissuasion queue, for rerouting or discouraging calls. */
+    DISSUASION = "Dissuasion",
+    /** Virtual queue, not a physical queue but a logical grouping. */
+    VIRTUAL = "Virtual",
+    /** Waiting room queue. */
+    WAITING_ROOM = "WaitingRoom",
+    /** Virtual waiting room queue. */
+    VIRTUAL_WAITING_ROOM = "VirtualWaitingRoom",
+    /** Unknown type of queue. */
+    UNKNOWN = "unknown"
+}
+//# sourceMappingURL=queue-type.d.ts.map

package/dist/types/types/cc-rt/queue-type.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"queue-type.d.ts","sourceRoot":"","sources":["../../../../src/types/cc-rt/queue-type.ts"],"names":[],"mappings":"AAmBA;;;;;GAKG;AACH,oBAAY,SAAS;IACjB,mDAAmD;IACnD,MAAM,WAAW;IAEjB,wBAAwB;IACxB,UAAU,cAAc;IAExB,6DAA6D;IAC7D,UAAU,eAAe;IAEzB,kEAAkE;IAClE,OAAO,YAAY;IAEnB,0BAA0B;IAC1B,YAAY,gBAAgB;IAE5B,kCAAkC;IAClC,oBAAoB,uBAAuB;IAE3C,6BAA6B;IAC7B,OAAO,YAAY;CACtB"}