crewly 1.20.156 → 1.20.157

package/dist/backend/backend/src/services/v3/ticket-hygiene.js

@@ -0,0 +1,221 @@
+/**
+ * Ticket hygiene (specs/ticket-calm.md) — the rules that keep the ticket pile
+ * from growing on the owner:
+ *
+ * - {@link answerNeedsOwner}: an answered ticket waits in 待验收 only when it
+ *   has a deliverable someone must look at (a document, an email, a draft, a
+ *   form, code, a deploy, money, anything sent out) or when the answer asks
+ *   the owner something. A plain answer closes on the spot.
+ * - {@link isStaleTicket}: open / running with no activity for
+ *   {@link TICKET_CONSTANTS.STALE.AFTER_MS} → closed as stale.
+ * - {@link planTicketCleanup} / {@link runTicketCleanup}: the one-time
+ *   cleanup of the pile that built up before these rules (dry run by
+ *   default, idempotent).
+ *
+ * Pure except for {@link runTicketCleanup}, which writes through the
+ * request store it is given. No LLM.
+ *
+ * @module services/v3/ticket-hygiene
+ */
+import { TICKET_CONSTANTS } from '../../constants.js';
+import { formatTicketNumber, ticketNeedsReview } from '../../types/v2/ticket.types.js';
+import { askText } from './ticket-ask-classifier.js';
+// ---------------------------------------------------------------------------
+// Rules
+// ---------------------------------------------------------------------------
+/**
+ * Whether an answered ticket has to wait for the owner (待验收) or can close
+ * as soon as it is answered.
+ *
+ * Waits when the ask names a deliverable ({@link TICKET_CONSTANTS.REVIEW.DELIVERABLE_ASK}),
+ * the intent is a change ({@link TICKET_CONSTANTS.REVIEW.DELIVERABLE_CATEGORIES}),
+ * or the agent's answer asks the owner something
+ * ({@link TICKET_CONSTANTS.REVIEW.OWNER_QUESTION}). Everything else — "看看这个",
+ * "研究一下", "这个团队都有几个人" — is a conversation, and a conversation
+ * that got its answer is done.
+ *
+ * @param ticket - The ticket (its ask, intent and latest answer)
+ * @returns True when the owner has to look at the result
+ *
+ * @example
+ * ```typescript
+ * answerNeedsOwner({ description: '帮我写一封回信', reply: {...} });      // true
+ * answerNeedsOwner({ description: '看看这个 https://x.com/…', reply: {...} }); // false
+ * ```
+ */
+export function answerNeedsOwner(ticket) {
+    if (ticket.kind === 'question')
+        return false;
+    const R = TICKET_CONSTANTS.REVIEW;
+    if (ticket.intentCategory && R.DELIVERABLE_CATEGORIES.includes(ticket.intentCategory))
+        return true;
+    if (R.DELIVERABLE_ASK.test(askText(ticket.description ?? '')))
+        return true;
+    const answer = (ticket.reply?.excerpt ?? '').trim();
+    // Ends on a question to him, or asks for an OK / a choice anywhere.
+    return /[？?]$/.test(answer) || R.OWNER_QUESTION.test(answer);
+}
+/**
+ * The last time anything happened on a ticket: created, updated, answered,
+ * submitted or discussed.
+ *
+ * @param ticket - The ticket
+ * @returns Epoch ms (NaN-safe: unparsable dates are skipped)
+ */
+export function ticketLastActivity(ticket) {
+    const times = [ticket.createdAt, ticket.updatedAt, ticket.submittedAt, ticket.reply?.at, ...(ticket.discussion ?? []).map((d) => d.at)]
+        .map((t) => (t ? Date.parse(t) : NaN))
+        .filter((n) => Number.isFinite(n));
+    return times.length > 0 ? Math.max(...times) : 0;
+}
+/**
+ * Whether a ticket has gone stale: open / ready / running and untouched for
+ * {@link TICKET_CONSTANTS.STALE.AFTER_MS}.
+ *
+ * @param ticket - The ticket
+ * @param now - Current time (ms)
+ * @returns True when it should be closed as stale
+ */
+export function isStaleTicket(ticket, now) {
+    if (!TICKET_CONSTANTS.STALE.STATUSES.includes(ticket.status))
+        return false;
+    return now - ticketLastActivity(ticket) >= TICKET_CONSTANTS.STALE.AFTER_MS;
+}
+/**
+ * The update that closes a ticket as stale: cancelled, tagged, with a note in
+ * its discussion so whoever opens it sees why.
+ *
+ * @param ticket - The ticket
+ * @param nowIso - Current time
+ * @returns The update
+ */
+export function staleCloseUpdate(ticket, nowIso) {
+    const note = {
+        at: nowIso,
+        author: TICKET_CONSTANTS.STALE.NOTE_AUTHOR,
+        text: TICKET_CONSTANTS.STALE.NOTE,
+        ref: `stale-${nowIso}`,
+    };
+    return {
+        status: 'cancelled',
+        tags: [...new Set([...ticket.tags, TICKET_CONSTANTS.STALE.TAG])],
+        discussion: [...(ticket.discussion ?? []), note],
+    };
+}
+/**
+ * Plan the one-time cleanup — the 2026-09-28 rules applied to the pile that
+ * built up before them:
+ *
+ * - a 待验收 ticket whose answer needs nothing from the owner
+ *   ({@link answerNeedsOwner}) is closed as answered;
+ * - any other 待验收 ticket answered more than
+ *   {@link TICKET_CONSTANTS.REVIEW.AUTO_ACCEPT_MS} ago is accepted (silence);
+ * - an open / running one idle for {@link TICKET_CONSTANTS.STALE.AFTER_MS} is
+ *   closed as stale.
+ *
+ * Idempotent: a second plan over the result is empty.
+ *
+ * @param requests - Every Request in the store
+ * @param opts - Clock and scope
+ * @returns The report (not applied)
+ */
+export function planTicketCleanup(requests, opts) {
+    const actions = [];
+    for (const r of requests) {
+        const numbered = typeof r.ticketNumber === 'number';
+        if (!numbered && opts.includeLegacy === false)
+            continue;
+        const base = { id: r.id, tkt: numbered ? formatTicketNumber(r.ticketNumber) : null, title: r.title, from: r.status };
+        if (r.status === 'waiting_confirmation') {
+            const since = Date.parse(r.submittedAt ?? r.updatedAt);
+            if (numbered && ticketNeedsReview(r) && r.reply && !answerNeedsOwner(r))
+                actions.push({ ...base, action: 'answered' });
+            else if (Number.isFinite(since) && opts.now - since >= TICKET_CONSTANTS.REVIEW.AUTO_ACCEPT_MS)
+                actions.push({ ...base, action: 'accept' });
+        }
+        else if (isStaleTicket(r, opts.now)) {
+            actions.push({ ...base, action: 'stale' });
+        }
+    }
+    return {
+        applied: false,
+        scanned: requests.length,
+        answered: actions.filter((a) => a.action === 'answered').length,
+        accept: actions.filter((a) => a.action === 'accept').length,
+        stale: actions.filter((a) => a.action === 'stale').length,
+        failed: [],
+        actions,
+    };
+}
+/**
+ * Run the cleanup. Dry run unless `apply`; the plan is made from the store's
+ * current contents, so running it twice changes nothing the second time.
+ *
+ * Accepting goes through the store's `done` gate with `accepted` (silence,
+ * tagged `auto_accepted`) and `ignoreDeadChildren`, so a ticket with a live
+ * WorkItem still stays open (reported under `failed`). A `waiting_confirmation`
+ * ticket that does not need review (a question, a cron ticket) is closed the
+ * same way without the tag.
+ *
+ * @param store - Request store
+ * @param opts - Clock, scope and `apply`
+ * @returns What was (or would be) done
+ *
+ * @example
+ * ```typescript
+ * const dry = await runTicketCleanup(RequestService.getInstance(), { now: Date.now() });
+ * const done = await runTicketCleanup(RequestService.getInstance(), { now: Date.now(), apply: true });
+ * ```
+ */
+export async function runTicketCleanup(store, opts) {
+    const all = await store.listAll();
+    const plan = planTicketCleanup(all, opts);
+    if (!opts.apply)
+        return plan;
+    const byId = new Map(all.map((r) => [r.id, r]));
+    const nowIso = new Date(opts.now).toISOString();
+    const failed = [];
+    for (const a of plan.actions) {
+        const r = byId.get(a.id);
+        if (!r)
+            continue;
+        try {
+            if (a.action === 'answered') {
+                await store.update(r.id, {
+                    status: 'done',
+                    accepted: true,
+                    ignoreDeadChildren: true,
+                    tags: [...new Set([...r.tags, TICKET_CONSTANTS.REVIEW.ANSWERED_TAG])],
+                });
+            }
+            else if (a.action === 'accept') {
+                const silence = ticketNeedsReview(r);
+                await store.update(r.id, {
+                    status: 'done',
+                    accepted: true,
+                    ignoreDeadChildren: true,
+                    ...(silence
+                        ? { acceptedBy: 'silence', tags: [...new Set([...r.tags, TICKET_CONSTANTS.REVIEW.AUTO_ACCEPTED_TAG])] }
+                        : {}),
+                });
+            }
+            else {
+                await store.update(r.id, staleCloseUpdate(r, nowIso));
+            }
+        }
+        catch (err) {
+            failed.push({ id: r.id, reason: err instanceof Error ? err.message : String(err) });
+        }
+    }
+    const failedIds = new Set(failed.map((f) => f.id));
+    const ok = plan.actions.filter((a) => !failedIds.has(a.id));
+    return {
+        ...plan,
+        applied: true,
+        answered: ok.filter((a) => a.action === 'answered').length,
+        accept: ok.filter((a) => a.action === 'accept').length,
+        stale: ok.filter((a) => a.action === 'stale').length,
+        failed,
+    };
+}
+//# sourceMappingURL=ticket-hygiene.js.map

package/dist/backend/backend/src/services/v3/ticket-hygiene.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"ticket-hygiene.js","sourceRoot":"","sources":["../../../../../../backend/src/services/v3/ticket-hygiene.ts"],"names":[],"mappings":"AAAA;;;;;;;;;;;;;;;;;;GAkBG;AAEH,OAAO,EAAE,gBAAgB,EAAE,MAAM,oBAAoB,CAAC;AAEtD,OAAO,EAAE,kBAAkB,EAAE,iBAAiB,EAA8B,MAAM,gCAAgC,CAAC;AACnH,OAAO,EAAE,OAAO,EAAE,MAAM,4BAA4B,CAAC;AAErD,8EAA8E;AAC9E,QAAQ;AACR,8EAA8E;AAE9E;;;;;;;;;;;;;;;;;;;GAmBG;AACH,MAAM,UAAU,gBAAgB,CAC9B,MAAyI;IAEzI,IAAI,MAAM,CAAC,IAAI,KAAK,UAAU;QAAE,OAAO,KAAK,CAAC;IAC7C,MAAM,CAAC,GAAG,gBAAgB,CAAC,MAAM,CAAC;IAClC,IAAI,MAAM,CAAC,cAAc,IAAI,CAAC,CAAC,sBAAsB,CAAC,QAAQ,CAAC,MAAM,CAAC,cAAc,CAAC;QAAE,OAAO,IAAI,CAAC;IACnG,IAAI,CAAC,CAAC,eAAe,CAAC,IAAI,CAAC,OAAO,CAAC,MAAM,CAAC,WAAW,IAAI,EAAE,CAAC,CAAC;QAAE,OAAO,IAAI,CAAC;IAC3E,MAAM,MAAM,GAAG,CAAC,MAAM,CAAC,KAAK,EAAE,OAAO,IAAI,EAAE,CAAC,CAAC,IAAI,EAAE,CAAC;IACpD,oEAAoE;IACpE,OAAO,OAAO,CAAC,IAAI,CAAC,MAAM,CAAC,IAAI,CAAC,CAAC,cAAc,CAAC,IAAI,CAAC,MAAM,CAAC,CAAC;AAC/D,CAAC;AAED;;;;;;GAMG;AACH,MAAM,UAAU,kBAAkB,CAChC,MAAmJ;IAEnJ,MAAM,KAAK,GAAG,CAAC,MAAM,CAAC,SAAS,EAAE,MAAM,CAAC,SAAS,EAAE,MAAM,CAAC,WAAW,EAAE,MAAM,CAAC,KAAK,EAAE,EAAE,EAAE,GAAG,CAAC,MAAM,CAAC,UAAU,IAAI,EAAE,CAAC,CAAC,GAAG,CAAC,CAAC,CAAC,EAAE,EAAE,CAAC,CAAC,CAAC,EAAE,CAAC,CAAC;SACpI,GAAG,CAAC,CAAC,CAAC,EAAE,EAAE,CAAC,CAAC,CAAC,CAAC,CAAC,CAAC,IAAI,CAAC,KAAK,CAAC,CAAC,CAAC,CAAC,CAAC,CAAC,GAAG,CAAC,CAAC;SACrC,MAAM,CAAC,CAAC,CAAC,EAAE,EAAE,CAAC,MAAM,CAAC,QAAQ,CAAC,CAAC,CAAC,CAAC,CAAC;IACrC,OAAO,KAAK,CAAC,MAAM,GAAG,CAAC,CAAC,CAAC,CAAC,IAAI,CAAC,GAAG,CAAC,GAAG,KAAK,CAAC,CAAC,CAAC,CAAC,CAAC,CAAC;AACnD,CAAC;AAED;;;;;;;GAOG;AACH,MAAM,UAAU,aAAa,CAAC,MAAe,EAAE,GAAW;IACxD,IAAI,CAAC,gBAAgB,CAAC,KAAK,CAAC,QAAQ,CAAC,QAAQ,CAAC,MAAM,CAAC,MAAM,CAAC;QAAE,OAAO,KAAK,CAAC;IAC3E,OAAO,GAAG,GAAG,kBAAkB,CAAC,MAAM,CAAC,IAAI,gBAAgB,CAAC,KAAK,CAAC,QAAQ,CAAC;AAC7E,CAAC;AAED;;;;;;;GAOG;AACH,MAAM,UAAU,gBAAgB,CAAC,MAAe,EAAE,MAAc;IAC9D,MAAM,IAAI,GAA0B;QAClC,EAAE,EAAE,MAAM;QACV,MAAM,EAAE,gBAAgB,CAAC,KAAK,CAAC,WAAW;QAC1C,IAAI,EAAE,gBAAgB,CAAC,KAAK,CAAC,IAAI;QACjC,GAAG,EAAE,SAAS,MAAM,EAAE;KACvB,CAAC;IACF,OAAO;QACL,MAAM,EAAE,WAAW;QACnB,IAAI,EAAE,CAAC,GAAG,IAAI,GAAG,CAAC,CAAC,GAAG,MAAM,CAAC,IAAI,EAAE,gBAAgB,CAAC,KAAK,CAAC,GAAG,CAAC,CAAC,CAAC;QAChE,UAAU,EAAE,CAAC,GAAG,CAAC,MAAM,CAAC,UAAU,IAAI,EAAE,CAAC,EAAE,IAAI,CAAC;KACjD,CAAC;AACJ,CAAC;AAkDD;;;;;;;;;;;;;;;;GAgBG;AACH,MAAM,UAAU,iBAAiB,CAAC,QAA4B,EAAE,IAA0B;IACxF,MAAM,OAAO,GAA0B,EAAE,CAAC;IAC1C,KAAK,MAAM,CAAC,IAAI,QAAQ,EAAE,CAAC;QACzB,MAAM,QAAQ,GAAG,OAAO,CAAC,CAAC,YAAY,KAAK,QAAQ,CAAC;QACpD,IAAI,CAAC,QAAQ,IAAI,IAAI,CAAC,aAAa,KAAK,KAAK;YAAE,SAAS;QACxD,MAAM,IAAI,GAAG,EAAE,EAAE,EAAE,CAAC,CAAC,EAAE,EAAE,GAAG,EAAE,QAAQ,CAAC,CAAC,CAAC,kBAAkB,CAAC,CAAC,CAAC,YAAsB,CAAC,CAAC,CAAC,CAAC,IAAI,EAAE,KAAK,EAAE,CAAC,CAAC,KAAK,EAAE,IAAI,EAAE,CAAC,CAAC,MAAM,EAAE,CAAC;QAC/H,IAAI,CAAC,CAAC,MAAM,KAAK,sBAAsB,EAAE,CAAC;YACxC,MAAM,KAAK,GAAG,IAAI,CAAC,KAAK,CAAC,CAAC,CAAC,WAAW,IAAI,CAAC,CAAC,SAAS,CAAC,CAAC;YACvD,IAAI,QAAQ,IAAI,iBAAiB,CAAC,CAAC,CAAC,IAAI,CAAC,CAAC,KAAK,IAAI,CAAC,gBAAgB,CAAC,CAAC,CAAC;gBAAE,OAAO,CAAC,IAAI,CAAC,EAAE,GAAG,IAAI,EAAE,MAAM,EAAE,UAAU,EAAE,CAAC,CAAC;iBAClH,IAAI,MAAM,CAAC,QAAQ,CAAC,KAAK,CAAC,IAAI,IAAI,CAAC,GAAG,GAAG,KAAK,IAAI,gBAAgB,CAAC,MAAM,CAAC,cAAc;gBAAE,OAAO,CAAC,IAAI,CAAC,EAAE,GAAG,IAAI,EAAE,MAAM,EAAE,QAAQ,EAAE,CAAC,CAAC;QAC7I,CAAC;aAAM,IAAI,aAAa,CAAC,CAAC,EAAE,IAAI,CAAC,GAAG,CAAC,EAAE,CAAC;YACtC,OAAO,CAAC,IAAI,CAAC,EAAE,GAAG,IAAI,EAAE,MAAM,EAAE,OAAO,EAAE,CAAC,CAAC;QAC7C,CAAC;IACH,CAAC;IACD,OAAO;QACL,OAAO,EAAE,KAAK;QACd,OAAO,EAAE,QAAQ,CAAC,MAAM;QACxB,QAAQ,EAAE,OAAO,CAAC,MAAM,CAAC,CAAC,CAAC,EAAE,EAAE,CAAC,CAAC,CAAC,MAAM,KAAK,UAAU,CAAC,CAAC,MAAM;QAC/D,MAAM,EAAE,OAAO,CAAC,MAAM,CAAC,CAAC,CAAC,EAAE,EAAE,CAAC,CAAC,CAAC,MAAM,KAAK,QAAQ,CAAC,CAAC,MAAM;QAC3D,KAAK,EAAE,OAAO,CAAC,MAAM,CAAC,CAAC,CAAC,EAAE,EAAE,CAAC,CAAC,CAAC,MAAM,KAAK,OAAO,CAAC,CAAC,MAAM;QACzD,MAAM,EAAE,EAAE;QACV,OAAO;KACR,CAAC;AACJ,CAAC;AAQD;;;;;;;;;;;;;;;;;;;GAmBG;AACH,MAAM,CAAC,KAAK,UAAU,gBAAgB,CACpC,KAAyB,EACzB,IAAgD;IAEhD,MAAM,GAAG,GAAG,MAAM,KAAK,CAAC,OAAO,EAAE,CAAC;IAClC,MAAM,IAAI,GAAG,iBAAiB,CAAC,GAAG,EAAE,IAAI,CAAC,CAAC;IAC1C,IAAI,CAAC,IAAI,CAAC,KAAK;QAAE,OAAO,IAAI,CAAC;IAC7B,MAAM,IAAI,GAAG,IAAI,GAAG,CAAC,GAAG,CAAC,GAAG,CAAC,CAAC,CAAC,EAAE,EAAE,CAAC,CAAC,CAAC,CAAC,EAAE,EAAE,CAAC,CAAC,CAAC,CAAC,CAAC;IAChD,MAAM,MAAM,GAAG,IAAI,IAAI,CAAC,IAAI,CAAC,GAAG,CAAC,CAAC,WAAW,EAAE,CAAC;IAChD,MAAM,MAAM,GAAkC,EAAE,CAAC;IACjD,KAAK,MAAM,CAAC,IAAI,IAAI,CAAC,OAAO,EAAE,CAAC;QAC7B,MAAM,CAAC,GAAG,IAAI,CAAC,GAAG,CAAC,CAAC,CAAC,EAAE,CAAC,CAAC;QACzB,IAAI,CAAC,CAAC;YAAE,SAAS;QACjB,IAAI,CAAC;YACH,IAAI,CAAC,CAAC,MAAM,KAAK,UAAU,EAAE,CAAC;gBAC5B,MAAM,KAAK,CAAC,MAAM,CAAC,CAAC,CAAC,EAAE,EAAE;oBACvB,MAAM,EAAE,MAAM;oBACd,QAAQ,EAAE,IAAI;oBACd,kBAAkB,EAAE,IAAI;oBACxB,IAAI,EAAE,CAAC,GAAG,IAAI,GAAG,CAAC,CAAC,GAAG,CAAC,CAAC,IAAI,EAAE,gBAAgB,CAAC,MAAM,CAAC,YAAY,CAAC,CAAC,CAAC;iBACtE,CAAC,CAAC;YACL,CAAC;iBAAM,IAAI,CAAC,CAAC,MAAM,KAAK,QAAQ,EAAE,CAAC;gBACjC,MAAM,OAAO,GAAG,iBAAiB,CAAC,CAAC,CAAC,CAAC;gBACrC,MAAM,KAAK,CAAC,MAAM,CAAC,CAAC,CAAC,EAAE,EAAE;oBACvB,MAAM,EAAE,MAAM;oBACd,QAAQ,EAAE,IAAI;oBACd,kBAAkB,EAAE,IAAI;oBACxB,GAAG,CAAC,OAAO;wBACT,CAAC,CAAC,EAAE,UAAU,EAAE,SAAkB,EAAE,IAAI,EAAE,CAAC,GAAG,IAAI,GAAG,CAAC,CAAC,GAAG,CAAC,CAAC,IAAI,EAAE,gBAAgB,CAAC,MAAM,CAAC,iBAAiB,CAAC,CAAC,CAAC,EAAE;wBAChH,CAAC,CAAC,EAAE,CAAC;iBACR,CAAC,CAAC;YACL,CAAC;iBAAM,CAAC;gBACN,MAAM,KAAK,CAAC,MAAM,CAAC,CAAC,CAAC,EAAE,EAAE,gBAAgB,CAAC,CAAC,EAAE,MAAM,CAAC,CAAC,CAAC;YACxD,CAAC;QACH,CAAC;QAAC,OAAO,GAAG,EAAE,CAAC;YACb,MAAM,CAAC,IAAI,CAAC,EAAE,EAAE,EAAE,CAAC,CAAC,EAAE,EAAE,MAAM,EAAE,GAAG,YAAY,KAAK,CAAC,CAAC,CAAC,GAAG,CAAC,OAAO,CAAC,CAAC,CAAC,MAAM,CAAC,GAAG,CAAC,EAAE,CAAC,CAAC;QACtF,CAAC;IACH,CAAC;IACD,MAAM,SAAS,GAAG,IAAI,GAAG,CAAC,MAAM,CAAC,GAAG,CAAC,CAAC,CAAC,EAAE,EAAE,CAAC,CAAC,CAAC,EAAE,CAAC,CAAC,CAAC;IACnD,MAAM,EAAE,GAAG,IAAI,CAAC,OAAO,CAAC,MAAM,CAAC,CAAC,CAAC,EAAE,EAAE,CAAC,CAAC,SAAS,CAAC,GAAG,CAAC,CAAC,CAAC,EAAE,CAAC,CAAC,CAAC;IAC5D,OAAO;QACL,GAAG,IAAI;QACP,OAAO,EAAE,IAAI;QACb,QAAQ,EAAE,EAAE,CAAC,MAAM,CAAC,CAAC,CAAC,EAAE,EAAE,CAAC,CAAC,CAAC,MAAM,KAAK,UAAU,CAAC,CAAC,MAAM;QAC1D,MAAM,EAAE,EAAE,CAAC,MAAM,CAAC,CAAC,CAAC,EAAE,EAAE,CAAC,CAAC,CAAC,MAAM,KAAK,QAAQ,CAAC,CAAC,MAAM;QACtD,KAAK,EAAE,EAAE,CAAC,MAAM,CAAC,CAAC,CAAC,EAAE,EAAE,CAAC,CAAC,CAAC,MAAM,KAAK,OAAO,CAAC,CAAC,MAAM;QACpD,MAAM;KACP,CAAC;AACJ,CAAC"}

package/dist/backend/backend/src/services/v3/ticket-intake.service.d.ts

@@ -10,9 +10,18 @@
  *
  * - opens a new ticket (a `Request` with a TKT number, `kind`, `origin`,
  *   `assignee`) and posts ONE receipt where it was said;
- * - is a reply in a thread that already has a ticket: a follow-up on that
- *   work is appended to its discussion; a NEW ask opens its own ticket in the
- *   same thread, linked to the parent (#827, {@link classifyOwnerMessage});
+ * - is a reply in a thread that already has a ticket — open, waiting for the
+ *   owner, or finished within {@link TICKET_CONSTANTS.FOLLOW_UP.RECENT_TICKET_MS}:
+ *   a follow-up, an answer or a decision is appended to its discussion (and
+ *   on a 待验收 ticket counts as the owner's OK); only a genuinely new ask
+ *   opens its own ticket in the same thread, linked to the parent (#827,
+ *   {@link isGenuinelyNewAsk});
+ * - is a DM reply soon after the conversation's latest ticket
+ *   ({@link TICKET_CONSTANTS.FOLLOW_UP.DM_WINDOW_MS}): the same, for
+ *   conversations where every message is top level;
+ * - is a reply in a thread an agent started (no ticket): an answer to the
+ *   agent, ignored unless it is a genuinely new ask (2026-09-28: 「发了」
+ *   「A 论文那个 开个Issue吧」 had become tickets of their own);
  * - is "不用记" (don't track) and dismisses the ticket it answers;
  * - is noise (trivial ack, file only, a status ping, agent-authored) and is
  *   ignored. Request-phrased questions ("可以去研究一下 X 吗") are asks, and a
@@ -23,7 +32,7 @@
  *
  * @module services/v3/ticket-intake.service
  */
-import { weightedTextLength } from './ticket-ask-classifier.js';
+import { weightedTextLength, type AskClassification } from './ticket-ask-classifier.js';
 import type { IntakeOutcomeRecorder } from './ticket-intake-log.js';
 import { type Request, type RequestStatus, type TicketAcceptedBy } from '../../types/v2/request.types.js';
 import { type TicketOrigin, type TicketReceipt, type TicketKind, type TicketBoardColumn, type TicketPriorityLabel, type BoardWorkItemView, type TicketAcceptance, type TicketReply } from '../../types/v2/ticket.types.js';
@@ -60,6 +69,26 @@ export declare function titleText(text: string): string;
  * @returns True for "不用记" and its variants
  */
 export declare function isDismissText(text: string): boolean;
+/**
+ * Whether a reply in an existing conversation (a ticket's thread, an agent's
+ * thread, a DM right after a ticket) is a genuinely new ask that deserves its
+ * own ticket (2026-09-28). Stricter than the classifier's `new_ask` alone:
+ *
+ * - a question stays in the conversation (the agent answers it there);
+ * - a short reply (≤ {@link TICKET_CONSTANTS.FOLLOW_UP.SHORT_REPLY_WEIGHTED_LENGTH}
+ *   weighted) is an answer — 「可以改到10:30吗」 — unless it says 「帮我…」
+ *   outright or opens a new topic.
+ *
+ * @param text - The owner's message
+ * @param ask - Its in-thread classification
+ * @returns True when it opens a ticket of its own
+ *
+ * @example
+ * ```typescript
+ * isGenuinelyNewAsk('A 论文那个 开个Issue吧 放到backlog', classifyOwnerMessage(t, { inThread: true })); // false
+ * ```
+ */
+export declare function isGenuinelyNewAsk(text: string, ask: AskClassification): boolean;
 /** Where a receipt should be posted. */
 export type ReceiptTarget = {
     kind: 'slack';
@@ -109,6 +138,11 @@ export interface IntakeMessage {
     legacyThreadParentRef?: string;
     /** Extra tags (e.g. `slack` / `chat-v2` for the SLA subscriber) */
     tags?: readonly string[];
+    /**
+     * The message is a reply inside a thread (not the thread's root). A reply
+     * in a thread with no ticket answers whoever started it — an agent.
+     */
+    isThreadReply?: boolean;
     /** Where to post the receipt; omitted = no receipt */
     receipt?: ReceiptTarget;
 }
@@ -445,11 +479,42 @@ export declare class TicketIntakeService {
      * @returns True when it was
      */
     private conversationMatches;
+    /**
+     * Whether a finished ticket finished recently enough that its thread is
+     * still its conversation ({@link TICKET_CONSTANTS.FOLLOW_UP.RECENT_TICKET_MS}).
+     *
+     * @param ticket - A done or cancelled ticket
+     * @returns True when follow-ups in its thread still belong to it
+     */
+    private finishedRecently;
+    /**
+     * In a DM-like conversation (every message top level), the ticket a reply
+     * most likely follows up: the conversation's ticket with the latest
+     * activity, if that was within {@link TICKET_CONSTANTS.FOLLOW_UP.DM_WINDOW_MS}.
+     * Dismissed tickets never take follow-ups.
+     *
+     * @param all - Every Request
+     * @param message - The message
+     * @returns The ticket, or null
+     */
+    private recentConversationTicket;
+    /**
+     * An owner follow-up on a 待验收 ticket that is not 打回 (2026-09-28): it is
+     * his OK. The ticket is accepted and the message kept in its discussion;
+     * when it cannot be accepted yet (live work), the agent is back on it.
+     *
+     * @param ticket - The 待验收 ticket
+     * @param message - The follow-up
+     * @param text - Trimmed text
+     * @returns `verified`, or `appended` when it could not be accepted
+     */
+    private acceptOnFollowUp;
     /**
      * Append a follow-up to a ticket's discussion.
      *
-     * Trivial follow-ups ("好的") are not written, but the message still belongs
-     * to the ticket (so the delivered copy carries its marker).
+     * Pure acknowledgements ("好的", "thanks") are not written, but the message
+     * still belongs to the ticket (so the delivered copy carries its marker).
+     * Short answers are written: 「是绿卡」 is what the agent asked for.
      *
      * @param ticket - The open ticket
      * @param message - The follow-up

package/dist/backend/backend/src/services/v3/ticket-intake.service.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"ticket-intake.service.d.ts","sourceRoot":"","sources":["../../../../../../backend/src/services/v3/ticket-intake.service.ts"],"names":[],"mappings":"AAAA;;;;;;;;;;;;;;;;;;;;;;;;GAwBG;AAMH,OAAO,EAAwB,kBAAkB,EAA0B,MAAM,4BAA4B,CAAC;AAC9G,OAAO,KAAK,EAAkB,qBAAqB,EAAE,MAAM,wBAAwB,CAAC;AAEpF,OAAO,EACL,KAAK,OAAO,EACZ,KAAK,aAAa,EAClB,KAAK,gBAAgB,EAGtB,MAAM,iCAAiC,CAAC;AACzC,OAAO,EACL,KAAK,YAAY,EACjB,KAAK,aAAa,EAClB,KAAK,UAAU,EACf,KAAK,iBAAiB,EACtB,KAAK,mBAAmB,EACxB,KAAK,iBAAiB,EAWtB,KAAK,gBAAgB,EACrB,KAAK,WAAW,EACjB,MAAM,gCAAgC,CAAC;AAsBxC,OAAO,EAAE,kBAAkB,EAAE,CAAC;AAE9B;;;;;GAKG;AACH,wBAAgB,sBAAsB,CAAC,OAAO,EAAE,MAAM,GAAG,MAAM,GAAG,IAAI,CAMrE;AAED;;;;;;GAMG;AACH,wBAAgB,gBAAgB,CAAC,OAAO,EAAE,MAAM,EAAE,cAAc,UAAQ,GAAG,MAAM,GAAG,IAAI,CAOvF;AAED;;;;;;;;GAQG;AACH,wBAAgB,SAAS,CAAC,IAAI,EAAE,MAAM,GAAG,MAAM,CAQ9C;AAED;;;;;GAKG;AACH,wBAAgB,aAAa,CAAC,IAAI,EAAE,MAAM,GAAG,OAAO,CAEnD;AAMD,wCAAwC;AACxC,MAAM,MAAM,aAAa,GACrB;IACE,IAAI,EAAE,OAAO,CAAC;IACd,cAAc,EAAE,MAAM,CAAC;IACvB,4EAA4E;IAC5E,QAAQ,EAAE,MAAM,CAAC;IACjB,4EAA4E;IAC5E,MAAM,CAAC,EAAE,MAAM,CAAC;IAChB;;;;;OAKG;IACH,SAAS,CAAC,EAAE,MAAM,CAAC;CACpB,GACD;IACE,IAAI,EAAE,SAAS,CAAC;IAChB,aAAa,EAAE,MAAM,CAAC;IACtB,yCAAyC;IACzC,QAAQ,CAAC,EAAE,MAAM,CAAC;CACnB,CAAC;AAEN,4CAA4C;AAC5C,MAAM,WAAW,aAAa;IAC5B,mEAAmE;IACnE,IAAI,EAAE,MAAM,CAAC;IACb,wBAAwB;IACxB,MAAM,EAAE,YAAY,CAAC;IACrB,+BAA+B;IAC/B,WAAW,CAAC,EAAE,aAAa,CAAC;QAAE,IAAI,CAAC,EAAE,MAAM,CAAA;KAAE,CAAC,CAAC;IAC/C,qFAAqF;IACrF,OAAO,EAAE,OAAO,CAAC;IACjB,kEAAkE;IAClE,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB;;;;OAIG;IACH,eAAe,CAAC,EAAE,MAAM,CAAC;IACzB;;;;OAIG;IACH,qBAAqB,CAAC,EAAE,MAAM,CAAC;IAC/B,mEAAmE;IACnE,IAAI,CAAC,EAAE,SAAS,MAAM,EAAE,CAAC;IACzB,sDAAsD;IACtD,OAAO,CAAC,EAAE,aAAa,CAAC;CACzB;AAED,sCAAsC;AACtC,MAAM,MAAM,aAAa,GACrB;IAAE,MAAM,EAAE,SAAS,CAAC;IAAC,MAAM,EAAE,OAAO,CAAA;CAAE;AACxC,sFAAsF;GACpF;IAAE,MAAM,EAAE,mBAAmB,CAAC;IAAC,MAAM,EAAE,OAAO,CAAC;IAAC,MAAM,EAAE,OAAO,CAAA;CAAE,GACjE;IAAE,MAAM,EAAE,UAAU,CAAC;IAAC,MAAM,EAAE,OAAO,CAAA;CAAE,GACvC;IAAE,MAAM,EAAE,WAAW,CAAC;IAAC,MAAM,EAAE,OAAO,CAAA;CAAE,GACxC;IAAE,MAAM,EAAE,WAAW,CAAC;IAAC,MAAM,EAAE,OAAO,CAAA;CAAE;AAC1C,oCAAoC;GAClC;IAAE,MAAM,EAAE,UAAU,CAAC;IAAC,MAAM,EAAE,OAAO,CAAA;CAAE;AACzC,mCAAmC;GACjC;IAAE,MAAM,EAAE,UAAU,CAAC;IAAC,MAAM,EAAE,OAAO,CAAA;CAAE,GACvC;IAAE,MAAM,EAAE,SAAS,CAAC;IAAC,MAAM,EAAE,MAAM,CAAA;CAAE,CAAC;AAE1C,sFAAsF;AACtF,MAAM,WAAW,mBAAmB;IAClC,MAAM,CAAC,GAAG,EAAE,MAAM,GAAG,OAAO,CAAC;QAAE,EAAE,EAAE,OAAO,CAAC;QAAC,MAAM,CAAC,EAAE,OAAO,CAAA;KAAE,CAAC,CAAC;IAChE,MAAM,CAAC,GAAG,EAAE,MAAM,EAAE,MAAM,EAAE,MAAM,EAAE,GAAG,EAAE,QAAQ,GAAG,OAAO,CAAC;QAAE,EAAE,EAAE,OAAO,CAAC;QAAC,MAAM,CAAC,EAAE,OAAO,CAAA;KAAE,CAAC,CAAC;IAC/F,gBAAgB,CAAC,QAAQ,EAAE,MAAM,GAAG,OAAO,CAAC,OAAO,GAAG,IAAI,CAAC,CAAC;CAC7D;AAED,uDAAuD;AACvD,MAAM,WAAW,iBAAiB;IAChC;;;;;;OAMG;IACH,IAAI,CAAC,MAAM,EAAE,OAAO,EAAE,MAAM,EAAE,aAAa,GAAG,OAAO,CAAC,aAAa,GAAG,IAAI,CAAC,CAAC;IAC5E;;;;;OAKG;IACH,aAAa,CAAC,MAAM,EAAE,OAAO,EAAE,OAAO,EAAE,aAAa,GAAG,OAAO,CAAC,IAAI,CAAC,CAAC;IACtE;;;;;OAKG;IACH,QAAQ,CAAC,CAAC,MAAM,EAAE,OAAO,EAAE,OAAO,EAAE,aAAa,GAAG,OAAO,CAAC,IAAI,CAAC,CAAC;CACnE;AAED,kEAAkE;AAClE,MAAM,WAAW,kBAAkB;IACjC,MAAM,CAAC,KAAK,EAAE,UAAU,CAAC,OAAO,sBAAsB,EAAE,cAAc,CAAC,QAAQ,CAAC,CAAC,CAAC,CAAC,CAAC,GAAG,OAAO,CAAC,OAAO,CAAC,CAAC;IACxG,OAAO,CAAC,EAAE,EAAE,MAAM,GAAG,OAAO,CAAC,OAAO,GAAG,IAAI,CAAC,CAAC;IAC7C,OAAO,IAAI,OAAO,CAAC,OAAO,EAAE,CAAC,CAAC;IAC9B,MAAM,CAAC,EAAE,EAAE,MAAM,EAAE,OAAO,EAAE,UAAU,CAAC,OAAO,sBAAsB,EAAE,cAAc,CAAC,QAAQ,CAAC,CAAC,CAAC,CAAC,CAAC,GAAG,OAAO,CAAC,OAAO,CAAC,CAAC;IACtH,cAAc,IAAI,MAAM,CAAC;CAC1B;AAED,mDAAmD;AACnD,MAAM,WAAW,cAAc;IAC7B,EAAE,EAAE,MAAM,CAAC;IACX,GAAG,EAAE,MAAM,GAAG,IAAI,CAAC;IACnB,YAAY,EAAE,MAAM,GAAG,IAAI,CAAC;IAC5B,KAAK,EAAE,MAAM,CAAC;IACd,WAAW,EAAE,MAAM,CAAC;IACpB,IAAI,EAAE,UAAU,CAAC;IACjB,MAAM,EAAE,iBAAiB,CAAC;IAC1B,MAAM,EAAE,aAAa,CAAC;IACtB,QAAQ,EAAE,OAAO,CAAC,UAAU,CAAC,CAAC;IAC9B,aAAa,EAAE,mBAAmB,CAAC;IACnC,MAAM,EAAE,YAAY,GAAG,IAAI,CAAC;IAC5B,QAAQ,EAAE,MAAM,GAAG,IAAI,CAAC;IACxB,WAAW,EAAE,MAAM,EAAE,CAAC;IACtB,IAAI,EAAE,MAAM,EAAE,CAAC;IACf,SAAS,EAAE,MAAM,CAAC;IAClB,SAAS,EAAE,MAAM,CAAC;IAClB,uDAAuD;IACvD,UAAU,EAAE,gBAAgB,EAAE,CAAC;IAC/B,uCAAuC;IACvC,KAAK,EAAE,WAAW,GAAG,IAAI,CAAC;IAC1B,WAAW,EAAE,MAAM,CAAC;IACpB,WAAW,EAAE,MAAM,CAAC;IACpB,+BAA+B;IAC/B,WAAW,EAAE,MAAM,GAAG,IAAI,CAAC;IAC3B,WAAW,EAAE,MAAM,GAAG,IAAI,CAAC;IAC3B,6CAA6C;IAC7C,YAAY,EAAE,MAAM,GAAG,IAAI,CAAC;IAC5B;;;;OAIG;IACH,UAAU,EAAE,gBAAgB,GAAG,IAAI,CAAC;CACrC;AAED,oDAAoD;AACpD,MAAM,WAAW,eAAe;IAC9B,MAAM,CAAC,EAAE,iBAAiB,CAAC;IAC3B,IAAI,CAAC,EAAE,UAAU,CAAC;IAClB,8DAA8D;IAC9D,CAAC,CAAC,EAAE,MAAM,CAAC;IACX,mEAAmE;IACnE,aAAa,CAAC,EAAE,OAAO,CAAC;CACzB;AAED,mDAAmD;AACnD,MAAM,WAAW,gBAAgB;IAC/B;;;;OAIG;IACH,aAAa,CAAC,EAAE,MAAM,CAAC;IACvB,6DAA6D;IAC7D,IAAI,CAAC,EAAE,MAAM,CAAC;IACd,sEAAsE;IACtE,KAAK,CAAC,EAAE,MAAM,CAAC;IACf,2DAA2D;IAC3D,QAAQ,CAAC,EAAE,MAAM,CAAC;IAClB,uEAAuE;IACvE,QAAQ,CAAC,EAAE,OAAO,CAAC;IACnB,2DAA2D;IAC3D,EAAE,CAAC,EAAE,MAAM,CAAC;CACb;AAED,mDAAmD;AACnD,MAAM,MAAM,WAAW,GACnB;IAAE,EAAE,EAAE,IAAI,CAAC;IAAC,MAAM,EAAE,OAAO,CAAC;IAAC,MAAM,EAAE,OAAO,CAAC;IAAC,KAAK,EAAE,OAAO,CAAA;CAAE,GAC9D;IAAE,EAAE,EAAE,KAAK,CAAC;IAAC,MAAM,EAAE,WAAW,GAAG,SAAS,GAAG,sBAAsB,GAAG,WAAW,CAAC;IAAC,MAAM,CAAC,EAAE,OAAO,CAAA;CAAE,CAAC;AAE5G,qDAAqD;AACrD,MAAM,MAAM,aAAa,GACrB;IAAE,EAAE,EAAE,IAAI,CAAC;IAAC,MAAM,EAAE,OAAO,CAAC;IAAC,gBAAgB,EAAE,OAAO,CAAA;CAAE,GACxD;IAAE,EAAE,EAAE,KAAK,CAAC;IAAC,MAAM,EAAE,WAAW,GAAG,cAAc,GAAG,oBAAoB,CAAC;IAAC,MAAM,CAAC,EAAE,OAAO,CAAA;CAAE,CAAC;AAEjG,gCAAgC;AAChC,MAAM,WAAW,uBAAuB;IACtC,QAAQ,EAAE,kBAAkB,CAAC;IAC7B,8DAA8D;IAC9D,YAAY,CAAC,EAAE,CAAC,EAAE,EAAE,MAAM,KAAK,OAAO,CAAC,iBAAiB,GAAG,IAAI,GAAG,SAAS,CAAC,CAAC;IAC7E,GAAG,CAAC,EAAE,MAAM,IAAI,CAAC;IACjB,iFAAiF;IACjF,eAAe,CAAC,EAAE,OAAO,CAAC;IAC1B;;;OAGG;IACH,UAAU,CAAC,EAAE,qBAAqB,GAAG,IAAI,CAAC;CAC3C;AAYD;;GAEG;AACH,qBAAa,mBAAmB;IAWlB,OAAO,CAAC,QAAQ,CAAC,IAAI;IAVjC,OAAO,CAAC,QAAQ,CAAC,MAAM,CAAkB;IACzC,OAAO,CAAC,QAAQ,CAAC,KAAK,CAAiE;IACvF,iFAAiF;IACjF,OAAO,CAAC,KAAK,CAAuC;IACpD,4EAA4E;IAC5E,OAAO,CAAC,MAAM,CAAoC;IAElD;;OAEG;gBAC0B,IAAI,EAAE,uBAAuB;IAI1D;;;;;OAKG;IACH,cAAc,CAAC,IAAI,EAAE,aAAa,CAAC,MAAM,CAAC,EAAE,IAAI,EAAE,iBAAiB,GAAG,IAAI,GAAG,IAAI;IAKjF;;;;OAIG;IACH,gBAAgB,CAAC,OAAO,EAAE,mBAAmB,GAAG,IAAI,GAAG,IAAI;IAI3D;;;;OAIG;IACG,eAAe,CAAC,MAAM,EAAE,OAAO,GAAG,OAAO,CAAC,IAAI,CAAC;IAMrD;;;;;;OAMG;IACG,MAAM,CAAC,OAAO,EAAE,aAAa,GAAG,OAAO,CAAC,OAAO,GAAG,IAAI,CAAC;IAU7D;;;;;;;;OAQG;IACH,iBAAiB,CAAC,OAAO,EAAE,aAAa,GAAG,OAAO,CAAC,aAAa,CAAC;IAiBjE;;;;;;OAMG;YACW,aAAa;IA6B3B;;;;;OAKG;YACW,OAAO;IAwGrB;;;;;;;;;;OAUG;YACW,cAAc;IAwB5B;;;;;;;;;;;;OAYG;YACW,YAAY;IAoC1B;;;;;;OAMG;YACW,WAAW;IAUzB;;;;;;OAMG;IACH,OAAO,CAAC,OAAO;IAKf;;;;;;;;;;;;;;;;;;;;;;;;;;OA0BG;IACH,OAAO,CAAC,gBAAgB;IAgBxB;;;;;;;OAOG;IACH,OAAO,CAAC,iBAAiB;IAiBzB;;;;;;;;OAQG;IACH,OAAO,CAAC,mBAAmB;IAI3B;;;;;;;;;;OAUG;YACW,cAAc;IAgB5B;;;;;;;OAOG;YACW,gBAAgB;IAY9B;;;;;;;OAOG;YACW,WAAW;IA4BzB;;;;;OAKG;IACG,OAAO,CAAC,GAAG,EAAE,MAAM,GAAG,OAAO,CAAC,aAAa,CAAC;IAUlD;;;;;OAKG;YACW,aAAa;IA0B3B;;;;;;;;;;;;;;;;;;OAkBG;IACG,KAAK,CAAC,GAAG,EAAE,MAAM,EAAE,KAAK,EAAE,gBAAgB,GAAG,OAAO,CAAC,WAAW,CAAC;IAuDvE;;;;;OAKG;IACG,OAAO,CAAC,GAAG,EAAE,MAAM,GAAG,OAAO,CAAC,OAAO,GAAG,IAAI,CAAC;IAWnD;;;;;OAKG;IACG,IAAI,CAAC,KAAK,GAAE,eAAoB,GAAG,OAAO,CAAC;QAAE,OAAO,EAAE,cAAc,EAAE,CAAC;QAAC,OAAO,EAAE,MAAM,CAAC,iBAAiB,EAAE,MAAM,CAAC,CAAA;KAAE,CAAC;IA4B3H;;;;;OAKG;IACG,UAAU,CAAC,CAAC,EAAE,OAAO,GAAG,OAAO,CAAC,cAAc,CAAC;IA+CrD;;;;OAIG;IACH,OAAO,CAAC,GAAG;CAGZ;AAMD,2DAA2D;AAC3D,MAAM,WAAW,kBAAkB;IACjC,QAAQ,IAAI,KAAK,CAAC;QAAE,WAAW,EAAE,MAAM,CAAC;QAAC,QAAQ,EAAE,KAAK,CAAC;YAAE,IAAI,EAAE,MAAM,CAAC;YAAC,eAAe,CAAC,EAAE,MAAM,CAAA;SAAE,CAAC,CAAA;KAAE,CAAC,CAAC;CACzG;AAED;;;;;;;GAOG;AACH,wBAAgB,yBAAyB,CAAC,OAAO,EAAE,kBAAkB,EAAE,WAAW,EAAE,MAAM,GAAG,MAAM,GAAG,IAAI,CAIzG;AAQD;;;;GAIG;AACH,wBAAgB,sBAAsB,CAAC,OAAO,EAAE,mBAAmB,GAAG,IAAI,GAAG,IAAI,CAEhF;AAED;;;;;GAKG;AACH,wBAAgB,sBAAsB,IAAI,mBAAmB,GAAG,IAAI,CAEnE"}
+{"version":3,"file":"ticket-intake.service.d.ts","sourceRoot":"","sources":["../../../../../../backend/src/services/v3/ticket-intake.service.ts"],"names":[],"mappings":"AAAA;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;GAiCG;AAMH,OAAO,EAAiC,kBAAkB,EAAE,KAAK,iBAAiB,EAAE,MAAM,4BAA4B,CAAC;AAEvH,OAAO,KAAK,EAAkB,qBAAqB,EAAE,MAAM,wBAAwB,CAAC;AAEpF,OAAO,EACL,KAAK,OAAO,EACZ,KAAK,aAAa,EAClB,KAAK,gBAAgB,EAGtB,MAAM,iCAAiC,CAAC;AACzC,OAAO,EACL,KAAK,YAAY,EACjB,KAAK,aAAa,EAClB,KAAK,UAAU,EACf,KAAK,iBAAiB,EACtB,KAAK,mBAAmB,EACxB,KAAK,iBAAiB,EAWtB,KAAK,gBAAgB,EACrB,KAAK,WAAW,EACjB,MAAM,gCAAgC,CAAC;AAyBxC,OAAO,EAAE,kBAAkB,EAAE,CAAC;AAE9B;;;;;GAKG;AACH,wBAAgB,sBAAsB,CAAC,OAAO,EAAE,MAAM,GAAG,MAAM,GAAG,IAAI,CAMrE;AAED;;;;;;GAMG;AACH,wBAAgB,gBAAgB,CAAC,OAAO,EAAE,MAAM,EAAE,cAAc,UAAQ,GAAG,MAAM,GAAG,IAAI,CAOvF;AAED;;;;;;;;GAQG;AACH,wBAAgB,SAAS,CAAC,IAAI,EAAE,MAAM,GAAG,MAAM,CAQ9C;AAED;;;;;GAKG;AACH,wBAAgB,aAAa,CAAC,IAAI,EAAE,MAAM,GAAG,OAAO,CAEnD;AAED;;;;;;;;;;;;;;;;;;GAkBG;AACH,wBAAgB,iBAAiB,CAAC,IAAI,EAAE,MAAM,EAAE,GAAG,EAAE,iBAAiB,GAAG,OAAO,CAI/E;AAMD,wCAAwC;AACxC,MAAM,MAAM,aAAa,GACrB;IACE,IAAI,EAAE,OAAO,CAAC;IACd,cAAc,EAAE,MAAM,CAAC;IACvB,4EAA4E;IAC5E,QAAQ,EAAE,MAAM,CAAC;IACjB,4EAA4E;IAC5E,MAAM,CAAC,EAAE,MAAM,CAAC;IAChB;;;;;OAKG;IACH,SAAS,CAAC,EAAE,MAAM,CAAC;CACpB,GACD;IACE,IAAI,EAAE,SAAS,CAAC;IAChB,aAAa,EAAE,MAAM,CAAC;IACtB,yCAAyC;IACzC,QAAQ,CAAC,EAAE,MAAM,CAAC;CACnB,CAAC;AAEN,4CAA4C;AAC5C,MAAM,WAAW,aAAa;IAC5B,mEAAmE;IACnE,IAAI,EAAE,MAAM,CAAC;IACb,wBAAwB;IACxB,MAAM,EAAE,YAAY,CAAC;IACrB,+BAA+B;IAC/B,WAAW,CAAC,EAAE,aAAa,CAAC;QAAE,IAAI,CAAC,EAAE,MAAM,CAAA;KAAE,CAAC,CAAC;IAC/C,qFAAqF;IACrF,OAAO,EAAE,OAAO,CAAC;IACjB,kEAAkE;IAClE,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB;;;;OAIG;IACH,eAAe,CAAC,EAAE,MAAM,CAAC;IACzB;;;;OAIG;IACH,qBAAqB,CAAC,EAAE,MAAM,CAAC;IAC/B,mEAAmE;IACnE,IAAI,CAAC,EAAE,SAAS,MAAM,EAAE,CAAC;IACzB;;;OAGG;IACH,aAAa,CAAC,EAAE,OAAO,CAAC;IACxB,sDAAsD;IACtD,OAAO,CAAC,EAAE,aAAa,CAAC;CACzB;AAED,sCAAsC;AACtC,MAAM,MAAM,aAAa,GACrB;IAAE,MAAM,EAAE,SAAS,CAAC;IAAC,MAAM,EAAE,OAAO,CAAA;CAAE;AACxC,sFAAsF;GACpF;IAAE,MAAM,EAAE,mBAAmB,CAAC;IAAC,MAAM,EAAE,OAAO,CAAC;IAAC,MAAM,EAAE,OAAO,CAAA;CAAE,GACjE;IAAE,MAAM,EAAE,UAAU,CAAC;IAAC,MAAM,EAAE,OAAO,CAAA;CAAE,GACvC;IAAE,MAAM,EAAE,WAAW,CAAC;IAAC,MAAM,EAAE,OAAO,CAAA;CAAE,GACxC;IAAE,MAAM,EAAE,WAAW,CAAC;IAAC,MAAM,EAAE,OAAO,CAAA;CAAE;AAC1C,oCAAoC;GAClC;IAAE,MAAM,EAAE,UAAU,CAAC;IAAC,MAAM,EAAE,OAAO,CAAA;CAAE;AACzC,mCAAmC;GACjC;IAAE,MAAM,EAAE,UAAU,CAAC;IAAC,MAAM,EAAE,OAAO,CAAA;CAAE,GACvC;IAAE,MAAM,EAAE,SAAS,CAAC;IAAC,MAAM,EAAE,MAAM,CAAA;CAAE,CAAC;AAE1C,sFAAsF;AACtF,MAAM,WAAW,mBAAmB;IAClC,MAAM,CAAC,GAAG,EAAE,MAAM,GAAG,OAAO,CAAC;QAAE,EAAE,EAAE,OAAO,CAAC;QAAC,MAAM,CAAC,EAAE,OAAO,CAAA;KAAE,CAAC,CAAC;IAChE,MAAM,CAAC,GAAG,EAAE,MAAM,EAAE,MAAM,EAAE,MAAM,EAAE,GAAG,EAAE,QAAQ,GAAG,OAAO,CAAC;QAAE,EAAE,EAAE,OAAO,CAAC;QAAC,MAAM,CAAC,EAAE,OAAO,CAAA;KAAE,CAAC,CAAC;IAC/F,gBAAgB,CAAC,QAAQ,EAAE,MAAM,GAAG,OAAO,CAAC,OAAO,GAAG,IAAI,CAAC,CAAC;CAC7D;AAED,uDAAuD;AACvD,MAAM,WAAW,iBAAiB;IAChC;;;;;;OAMG;IACH,IAAI,CAAC,MAAM,EAAE,OAAO,EAAE,MAAM,EAAE,aAAa,GAAG,OAAO,CAAC,aAAa,GAAG,IAAI,CAAC,CAAC;IAC5E;;;;;OAKG;IACH,aAAa,CAAC,MAAM,EAAE,OAAO,EAAE,OAAO,EAAE,aAAa,GAAG,OAAO,CAAC,IAAI,CAAC,CAAC;IACtE;;;;;OAKG;IACH,QAAQ,CAAC,CAAC,MAAM,EAAE,OAAO,EAAE,OAAO,EAAE,aAAa,GAAG,OAAO,CAAC,IAAI,CAAC,CAAC;CACnE;AAED,kEAAkE;AAClE,MAAM,WAAW,kBAAkB;IACjC,MAAM,CAAC,KAAK,EAAE,UAAU,CAAC,OAAO,sBAAsB,EAAE,cAAc,CAAC,QAAQ,CAAC,CAAC,CAAC,CAAC,CAAC,GAAG,OAAO,CAAC,OAAO,CAAC,CAAC;IACxG,OAAO,CAAC,EAAE,EAAE,MAAM,GAAG,OAAO,CAAC,OAAO,GAAG,IAAI,CAAC,CAAC;IAC7C,OAAO,IAAI,OAAO,CAAC,OAAO,EAAE,CAAC,CAAC;IAC9B,MAAM,CAAC,EAAE,EAAE,MAAM,EAAE,OAAO,EAAE,UAAU,CAAC,OAAO,sBAAsB,EAAE,cAAc,CAAC,QAAQ,CAAC,CAAC,CAAC,CAAC,CAAC,GAAG,OAAO,CAAC,OAAO,CAAC,CAAC;IACtH,cAAc,IAAI,MAAM,CAAC;CAC1B;AAED,mDAAmD;AACnD,MAAM,WAAW,cAAc;IAC7B,EAAE,EAAE,MAAM,CAAC;IACX,GAAG,EAAE,MAAM,GAAG,IAAI,CAAC;IACnB,YAAY,EAAE,MAAM,GAAG,IAAI,CAAC;IAC5B,KAAK,EAAE,MAAM,CAAC;IACd,WAAW,EAAE,MAAM,CAAC;IACpB,IAAI,EAAE,UAAU,CAAC;IACjB,MAAM,EAAE,iBAAiB,CAAC;IAC1B,MAAM,EAAE,aAAa,CAAC;IACtB,QAAQ,EAAE,OAAO,CAAC,UAAU,CAAC,CAAC;IAC9B,aAAa,EAAE,mBAAmB,CAAC;IACnC,MAAM,EAAE,YAAY,GAAG,IAAI,CAAC;IAC5B,QAAQ,EAAE,MAAM,GAAG,IAAI,CAAC;IACxB,WAAW,EAAE,MAAM,EAAE,CAAC;IACtB,IAAI,EAAE,MAAM,EAAE,CAAC;IACf,SAAS,EAAE,MAAM,CAAC;IAClB,SAAS,EAAE,MAAM,CAAC;IAClB,uDAAuD;IACvD,UAAU,EAAE,gBAAgB,EAAE,CAAC;IAC/B,uCAAuC;IACvC,KAAK,EAAE,WAAW,GAAG,IAAI,CAAC;IAC1B,WAAW,EAAE,MAAM,CAAC;IACpB,WAAW,EAAE,MAAM,CAAC;IACpB,+BAA+B;IAC/B,WAAW,EAAE,MAAM,GAAG,IAAI,CAAC;IAC3B,WAAW,EAAE,MAAM,GAAG,IAAI,CAAC;IAC3B,6CAA6C;IAC7C,YAAY,EAAE,MAAM,GAAG,IAAI,CAAC;IAC5B;;;;OAIG;IACH,UAAU,EAAE,gBAAgB,GAAG,IAAI,CAAC;CACrC;AAED,oDAAoD;AACpD,MAAM,WAAW,eAAe;IAC9B,MAAM,CAAC,EAAE,iBAAiB,CAAC;IAC3B,IAAI,CAAC,EAAE,UAAU,CAAC;IAClB,8DAA8D;IAC9D,CAAC,CAAC,EAAE,MAAM,CAAC;IACX,mEAAmE;IACnE,aAAa,CAAC,EAAE,OAAO,CAAC;CACzB;AAED,mDAAmD;AACnD,MAAM,WAAW,gBAAgB;IAC/B;;;;OAIG;IACH,aAAa,CAAC,EAAE,MAAM,CAAC;IACvB,6DAA6D;IAC7D,IAAI,CAAC,EAAE,MAAM,CAAC;IACd,sEAAsE;IACtE,KAAK,CAAC,EAAE,MAAM,CAAC;IACf,2DAA2D;IAC3D,QAAQ,CAAC,EAAE,MAAM,CAAC;IAClB,uEAAuE;IACvE,QAAQ,CAAC,EAAE,OAAO,CAAC;IACnB,2DAA2D;IAC3D,EAAE,CAAC,EAAE,MAAM,CAAC;CACb;AAED,mDAAmD;AACnD,MAAM,MAAM,WAAW,GACnB;IAAE,EAAE,EAAE,IAAI,CAAC;IAAC,MAAM,EAAE,OAAO,CAAC;IAAC,MAAM,EAAE,OAAO,CAAC;IAAC,KAAK,EAAE,OAAO,CAAA;CAAE,GAC9D;IAAE,EAAE,EAAE,KAAK,CAAC;IAAC,MAAM,EAAE,WAAW,GAAG,SAAS,GAAG,sBAAsB,GAAG,WAAW,CAAC;IAAC,MAAM,CAAC,EAAE,OAAO,CAAA;CAAE,CAAC;AAE5G,qDAAqD;AACrD,MAAM,MAAM,aAAa,GACrB;IAAE,EAAE,EAAE,IAAI,CAAC;IAAC,MAAM,EAAE,OAAO,CAAC;IAAC,gBAAgB,EAAE,OAAO,CAAA;CAAE,GACxD;IAAE,EAAE,EAAE,KAAK,CAAC;IAAC,MAAM,EAAE,WAAW,GAAG,cAAc,GAAG,oBAAoB,CAAC;IAAC,MAAM,CAAC,EAAE,OAAO,CAAA;CAAE,CAAC;AAEjG,gCAAgC;AAChC,MAAM,WAAW,uBAAuB;IACtC,QAAQ,EAAE,kBAAkB,CAAC;IAC7B,8DAA8D;IAC9D,YAAY,CAAC,EAAE,CAAC,EAAE,EAAE,MAAM,KAAK,OAAO,CAAC,iBAAiB,GAAG,IAAI,GAAG,SAAS,CAAC,CAAC;IAC7E,GAAG,CAAC,EAAE,MAAM,IAAI,CAAC;IACjB,iFAAiF;IACjF,eAAe,CAAC,EAAE,OAAO,CAAC;IAC1B;;;OAGG;IACH,UAAU,CAAC,EAAE,qBAAqB,GAAG,IAAI,CAAC;CAC3C;AAYD;;GAEG;AACH,qBAAa,mBAAmB;IAWlB,OAAO,CAAC,QAAQ,CAAC,IAAI;IAVjC,OAAO,CAAC,QAAQ,CAAC,MAAM,CAAkB;IACzC,OAAO,CAAC,QAAQ,CAAC,KAAK,CAAiE;IACvF,iFAAiF;IACjF,OAAO,CAAC,KAAK,CAAuC;IACpD,4EAA4E;IAC5E,OAAO,CAAC,MAAM,CAAoC;IAElD;;OAEG;gBAC0B,IAAI,EAAE,uBAAuB;IAI1D;;;;;OAKG;IACH,cAAc,CAAC,IAAI,EAAE,aAAa,CAAC,MAAM,CAAC,EAAE,IAAI,EAAE,iBAAiB,GAAG,IAAI,GAAG,IAAI;IAKjF;;;;OAIG;IACH,gBAAgB,CAAC,OAAO,EAAE,mBAAmB,GAAG,IAAI,GAAG,IAAI;IAI3D;;;;OAIG;IACG,eAAe,CAAC,MAAM,EAAE,OAAO,GAAG,OAAO,CAAC,IAAI,CAAC;IAMrD;;;;;;OAMG;IACG,MAAM,CAAC,OAAO,EAAE,aAAa,GAAG,OAAO,CAAC,OAAO,GAAG,IAAI,CAAC;IAU7D;;;;;;;;OAQG;IACH,iBAAiB,CAAC,OAAO,EAAE,aAAa,GAAG,OAAO,CAAC,aAAa,CAAC;IAiBjE;;;;;;OAMG;YACW,aAAa;IA6B3B;;;;;OAKG;YACW,OAAO;IAgIrB;;;;;;;;;;OAUG;YACW,cAAc;IAwB5B;;;;;;;;;;;;OAYG;YACW,YAAY;IAoC1B;;;;;;OAMG;YACW,WAAW;IAUzB;;;;;;OAMG;IACH,OAAO,CAAC,OAAO;IAKf;;;;;;;;;;;;;;;;;;;;;;;;;;OA0BG;IACH,OAAO,CAAC,gBAAgB;IAgBxB;;;;;;;OAOG;IACH,OAAO,CAAC,iBAAiB;IAiBzB;;;;;;;;OAQG;IACH,OAAO,CAAC,mBAAmB;IAI3B;;;;;;OAMG;IACH,OAAO,CAAC,gBAAgB;IAKxB;;;;;;;;;OASG;IACH,OAAO,CAAC,wBAAwB;IAkBhC;;;;;;;;;OASG;YACW,gBAAgB;IAY9B;;;;;;;;;;;OAWG;YACW,cAAc;IAkB5B;;;;;;;OAOG;YACW,gBAAgB;IAY9B;;;;;;;OAOG;YACW,WAAW;IA4BzB;;;;;OAKG;IACG,OAAO,CAAC,GAAG,EAAE,MAAM,GAAG,OAAO,CAAC,aAAa,CAAC;IAUlD;;;;;OAKG;YACW,aAAa;IA0B3B;;;;;;;;;;;;;;;;;;OAkBG;IACG,KAAK,CAAC,GAAG,EAAE,MAAM,EAAE,KAAK,EAAE,gBAAgB,GAAG,OAAO,CAAC,WAAW,CAAC;IAuDvE;;;;;OAKG;IACG,OAAO,CAAC,GAAG,EAAE,MAAM,GAAG,OAAO,CAAC,OAAO,GAAG,IAAI,CAAC;IAWnD;;;;;OAKG;IACG,IAAI,CAAC,KAAK,GAAE,eAAoB,GAAG,OAAO,CAAC;QAAE,OAAO,EAAE,cAAc,EAAE,CAAC;QAAC,OAAO,EAAE,MAAM,CAAC,iBAAiB,EAAE,MAAM,CAAC,CAAA;KAAE,CAAC;IA4B3H;;;;;OAKG;IACG,UAAU,CAAC,CAAC,EAAE,OAAO,GAAG,OAAO,CAAC,cAAc,CAAC;IA2CrD;;;;OAIG;IACH,OAAO,CAAC,GAAG;CAGZ;AAMD,2DAA2D;AAC3D,MAAM,WAAW,kBAAkB;IACjC,QAAQ,IAAI,KAAK,CAAC;QAAE,WAAW,EAAE,MAAM,CAAC;QAAC,QAAQ,EAAE,KAAK,CAAC;YAAE,IAAI,EAAE,MAAM,CAAC;YAAC,eAAe,CAAC,EAAE,MAAM,CAAA;SAAE,CAAC,CAAA;KAAE,CAAC,CAAC;CACzG;AAED;;;;;;;GAOG;AACH,wBAAgB,yBAAyB,CAAC,OAAO,EAAE,kBAAkB,EAAE,WAAW,EAAE,MAAM,GAAG,MAAM,GAAG,IAAI,CAIzG;AAQD;;;;GAIG;AACH,wBAAgB,sBAAsB,CAAC,OAAO,EAAE,mBAAmB,GAAG,IAAI,GAAG,IAAI,CAEhF;AAED;;;;;GAKG;AACH,wBAAgB,sBAAsB,IAAI,mBAAmB,GAAG,IAAI,CAEnE"}

package/dist/backend/backend/src/services/v3/ticket-intake.service.js

@@ -10,9 +10,18 @@
  *
  * - opens a new ticket (a `Request` with a TKT number, `kind`, `origin`,
  *   `assignee`) and posts ONE receipt where it was said;
- * - is a reply in a thread that already has a ticket: a follow-up on that
- *   work is appended to its discussion; a NEW ask opens its own ticket in the
- *   same thread, linked to the parent (#827, {@link classifyOwnerMessage});
+ * - is a reply in a thread that already has a ticket — open, waiting for the
+ *   owner, or finished within {@link TICKET_CONSTANTS.FOLLOW_UP.RECENT_TICKET_MS}:
+ *   a follow-up, an answer or a decision is appended to its discussion (and
+ *   on a 待验收 ticket counts as the owner's OK); only a genuinely new ask
+ *   opens its own ticket in the same thread, linked to the parent (#827,
+ *   {@link isGenuinelyNewAsk});
+ * - is a DM reply soon after the conversation's latest ticket
+ *   ({@link TICKET_CONSTANTS.FOLLOW_UP.DM_WINDOW_MS}): the same, for
+ *   conversations where every message is top level;
+ * - is a reply in a thread an agent started (no ticket): an answer to the
+ *   agent, ignored unless it is a genuinely new ask (2026-09-28: 「发了」
+ *   「A 论文那个 开个Issue吧」 had become tickets of their own);
  * - is "不用记" (don't track) and dismisses the ticket it answers;
  * - is noise (trivial ack, file only, a status ping, agent-authored) and is
  *   ignored. Request-phrased questions ("可以去研究一下 X 吗") are asks, and a
@@ -27,7 +36,8 @@ import * as path from 'path';
 import { LoggerService } from '../core/logger.service.js';
 import { modifyJsonFile } from '../../utils/file-io.utils.js';
 import { TICKET_CONSTANTS } from '../../constants.js';
-import { classifyOwnerMessage, weightedTextLength } from './ticket-ask-classifier.js';
+import { askText, classifyOwnerMessage, weightedTextLength } from './ticket-ask-classifier.js';
+import { ticketLastActivity } from './ticket-hygiene.js';
 import { redactSensitive } from '../wiki/wiki-redaction.js';
 import { TERMINAL_REQUEST_STATUSES, isValidRequestTransition, } from '../../types/v2/request.types.js';
 import { formatTicketNumber, parseTicketNumber, deriveBoardColumn, ticketPriorityLabel, inferTicketKind, uniqueTicketIdFromTexts, parseReviewReply, activeAcceptance, ticketNeedsReview, } from '../../types/v2/ticket.types.js';
@@ -37,10 +47,13 @@ import { formatTicketNumber, parseTicketNumber, deriveBoardColumn, ticketPriorit
 // ---------------------------------------------------------------------------
 /**
  * Trimmed-text regex for trivial acknowledgement messages — anchored,
- * case-insensitive, allows trailing punctuation. Matches "ok", "好的",
- * "thx", "👍", etc.
+ * case-insensitive, allows trailing punctuation, spaces and emoji. Matches
+ * "ok", "好的", "thx", "👍", etc.
+ *
+ * The tail used to be `\W*`, and CJK characters are all `\W`: 「是绿卡」
+ * 「对 就按第二种来 不用再问了」 read as a bare 「是」/「对」 and were dropped.
  */
-const TRIVIAL_ACK_PATTERN = /^(ok|okay|好的|好|收到|thx|thanks|thank you|谢谢|多谢|👍|✅|got it|sure|yes|是|对|对的|嗯|嗯嗯|行)\W*$/iu;
+const TRIVIAL_ACK_PATTERN = /^(ok|okay|好的|好|收到|thx|thanks|thank you|谢谢|多谢|👍|✅|got it|sure|yes|是|对|对的|嗯|嗯嗯|行)[\s\p{P}\p{S}]*$/iu;
 /**
  * Trimmed-text regex matching the synthetic `[Slack File: …]` lines the
  * Slack bridge appends for uploaded files.
@@ -105,6 +118,32 @@ export function titleText(text) {
 export function isDismissText(text) {
     return TICKET_CONSTANTS.DISMISS_PATTERN.test(text);
 }
+/**
+ * Whether a reply in an existing conversation (a ticket's thread, an agent's
+ * thread, a DM right after a ticket) is a genuinely new ask that deserves its
+ * own ticket (2026-09-28). Stricter than the classifier's `new_ask` alone:
+ *
+ * - a question stays in the conversation (the agent answers it there);
+ * - a short reply (≤ {@link TICKET_CONSTANTS.FOLLOW_UP.SHORT_REPLY_WEIGHTED_LENGTH}
+ *   weighted) is an answer — 「可以改到10:30吗」 — unless it says 「帮我…」
+ *   outright or opens a new topic.
+ *
+ * @param text - The owner's message
+ * @param ask - Its in-thread classification
+ * @returns True when it opens a ticket of its own
+ *
+ * @example
+ * ```typescript
+ * isGenuinelyNewAsk('A 论文那个 开个Issue吧 放到backlog', classifyOwnerMessage(t, { inThread: true })); // false
+ * ```
+ */
+export function isGenuinelyNewAsk(text, ask) {
+    if (ask.verdict !== 'new_ask')
+        return false;
+    if (ask.signals.includes('strong_request') || ask.signals.includes('new_topic'))
+        return true;
+    return weightedTextLength(askText(text)) > TICKET_CONSTANTS.FOLLOW_UP.SHORT_REPLY_WEIGHTED_LENGTH;
+}
 // ---------------------------------------------------------------------------
 // Service
 // ---------------------------------------------------------------------------
@@ -259,8 +298,9 @@ export class TicketIntakeService {
                 return this.ignored(message, `dismiss_${result.reason}`);
             return { action: 'dismissed', ticket: result.ticket };
         }
-        // Same message twice (Slack redelivery, two event types).
-        const duplicate = all.find((r) => r.sourceConversationItemId === message.origin.ref);
+        // Same message twice (Slack redelivery, two event types) — whether it
+        // opened a ticket or was appended to one.
+        const duplicate = all.find((r) => r.sourceConversationItemId === message.origin.ref || (r.discussion ?? []).some((d) => d.ref === message.origin.ref));
         if (duplicate)
             return { action: 'duplicate', ticket: duplicate };
         // A follow-up in a thread that already has a ticket.
@@ -271,10 +311,19 @@ export class TicketIntakeService {
         const ack = TICKET_CONSTANTS.REVIEW.ACK_PATTERN.test(text);
         if (threadTicket) {
             if (TERMINAL_REQUEST_STATUSES.has(threadTicket.status)) {
-                // Only a dismissed thread stays quiet; a finished one may open a new ticket.
+                // A dismissed thread stays quiet.
                 if (threadTicket.tags.includes(TICKET_CONSTANTS.DISMISSED_TAG)) {
                     return this.ignored(message, 'thread_dismissed');
                 }
+                // A recently finished ticket's thread is still its conversation: the
+                // owner answering the agent, choosing, parking it — not a new ticket.
+                if (this.finishedRecently(threadTicket)) {
+                    const ask = classifyOwnerMessage(text, { inThread: true });
+                    if (isGenuinelyNewAsk(text, ask))
+                        return this.createInThread(all, message, text, threadTicket, ask);
+                    return this.appendToTicket(threadTicket, message, text);
+                }
+                // An old thread: a new conversation (it may open a ticket below).
             }
             else if (threadTicket.status === 'waiting_confirmation' && this.review) {
                 if (review)
@@ -283,20 +332,17 @@ export class TicketIntakeService {
                     return this.applyReview(threadTicket, { action: 'verify' });
                 // A new ask does not reopen the answered one: it gets its own ticket.
                 const ask = classifyOwnerMessage(text, { inThread: true });
-                if (ask.verdict === 'new_ask' || ask.verdict === 'question') {
+                if (isGenuinelyNewAsk(text, ask))
                     return this.createInThread(all, message, text, threadTicket, ask);
-                }
-                // Anything else from the owner: the agent is back on it.
-                await this.review.reopenOnFollowUp(threadTicket.id);
-                return this.appendToTicket(threadTicket, message, text);
+                // Anything else from the owner that is not 打回 is his OK (2026-09-28).
+                return this.acceptOnFollowUp(threadTicket, message, text);
             }
             else {
-                // #827: a thread is not one ticket. A new ask said in it opens its
-                // own; when unsure the classifier appends (ties go to follow-up).
+                // #827: a thread is not one ticket — but only a genuinely new ask
+                // opens its own; answers, choices and questions stay in this one.
                 const ask = classifyOwnerMessage(text, { inThread: true });
-                if (ask.verdict === 'new_ask' || ask.verdict === 'question') {
+                if (isGenuinelyNewAsk(text, ask))
                     return this.createInThread(all, message, text, threadTicket, ask);
-                }
                 return this.appendToTicket(threadTicket, message, text);
             }
         }
@@ -313,12 +359,29 @@ export class TicketIntakeService {
             if (inReview && (review || recent))
                 return this.applyReview(inReview, review ?? { action: 'verify' });
         }
+        // A DM reply right after the conversation's latest ticket is its
+        // follow-up — short answers too (「是绿卡」 answers the agent's question).
+        if (!threadTicket && text && !TRIVIAL_ACK_PATTERN.test(text)) {
+            const recent = this.recentConversationTicket(all, message);
+            if (recent && !isGenuinelyNewAsk(text, classifyOwnerMessage(text, { inThread: true }))) {
+                if (recent.status === 'waiting_confirmation' && this.review)
+                    return this.acceptOnFollowUp(recent, message, text);
+                return this.appendToTicket(recent, message, text);
+            }
+        }
         const trivial = suppressTrivialOrShort(text);
         if (trivial)
             return this.ignored(message, trivial);
         const fileOnly = suppressFileOnly(text, (message.attachments?.length ?? 0) > 0);
         if (fileOnly)
             return this.ignored(message, fileOnly);
+        if (!threadTicket) {
+            // A reply in a thread an agent started (a brief, a question): the owner
+            // is answering it. Only a genuinely new ask becomes a ticket.
+            if (message.isThreadReply && !isGenuinelyNewAsk(text, classifyOwnerMessage(text, { inThread: true }))) {
+                return this.ignored(message, 'thread_reply');
+            }
+        }
         // Lazy: v3-data pulls in the pool and storage singletons, which the Slack
         // modules that import this service must not load at module time.
         const { classifyIntent } = await import('./v3-data.service.js');
@@ -522,11 +585,75 @@ export class TicketIntakeService {
     conversationMatches(r, conversation) {
         return !!r.origin?.threadRef && r.origin.threadRef.startsWith(`${conversation}:`);
     }
+    /**
+     * Whether a finished ticket finished recently enough that its thread is
+     * still its conversation ({@link TICKET_CONSTANTS.FOLLOW_UP.RECENT_TICKET_MS}).
+     *
+     * @param ticket - A done or cancelled ticket
+     * @returns True when follow-ups in its thread still belong to it
+     */
+    finishedRecently(ticket) {
+        const at = Date.parse(ticket.completedAt ?? ticket.updatedAt);
+        return Number.isFinite(at) && this.now().getTime() - at < TICKET_CONSTANTS.FOLLOW_UP.RECENT_TICKET_MS;
+    }
+    /**
+     * In a DM-like conversation (every message top level), the ticket a reply
+     * most likely follows up: the conversation's ticket with the latest
+     * activity, if that was within {@link TICKET_CONSTANTS.FOLLOW_UP.DM_WINDOW_MS}.
+     * Dismissed tickets never take follow-ups.
+     *
+     * @param all - Every Request
+     * @param message - The message
+     * @returns The ticket, or null
+     */
+    recentConversationTicket(all, message) {
+        const conversation = message.conversationRef;
+        if (!conversation || !TICKET_CONSTANTS.FOLLOW_UP.DM_ORIGINS.includes(message.origin.channel))
+            return null;
+        const cutoff = this.now().getTime() - TICKET_CONSTANTS.FOLLOW_UP.DM_WINDOW_MS;
+        let best = null;
+        let bestAt = -Infinity;
+        for (const r of all) {
+            if (typeof r.ticketNumber !== 'number' || !this.conversationMatches(r, conversation))
+                continue;
+            if (r.tags.includes(TICKET_CONSTANTS.DISMISSED_TAG) || r.tags.includes(TICKET_CONSTANTS.STALE.TAG))
+                continue;
+            const at = ticketLastActivity(r);
+            if (at >= cutoff && at > bestAt) {
+                best = r;
+                bestAt = at;
+            }
+        }
+        return best;
+    }
+    /**
+     * An owner follow-up on a 待验收 ticket that is not 打回 (2026-09-28): it is
+     * his OK. The ticket is accepted and the message kept in its discussion;
+     * when it cannot be accepted yet (live work), the agent is back on it.
+     *
+     * @param ticket - The 待验收 ticket
+     * @param message - The follow-up
+     * @param text - Trimmed text
+     * @returns `verified`, or `appended` when it could not be accepted
+     */
+    async acceptOnFollowUp(ticket, message, text) {
+        const review = this.review;
+        if (!review)
+            return this.appendToTicket(ticket, message, text);
+        const result = await review.verify(ticket.id);
+        if (!result.ok) {
+            const reopened = (await review.reopenOnFollowUp(ticket.id)) ?? ticket;
+            return this.appendToTicket(reopened, message, text);
+        }
+        const appended = await this.appendToTicket(result.ticket ?? ticket, message, text);
+        return { action: 'verified', ticket: appended.action === 'appended' ? appended.ticket : ticket };
+    }
     /**
      * Append a follow-up to a ticket's discussion.
      *
-     * Trivial follow-ups ("好的") are not written, but the message still belongs
-     * to the ticket (so the delivered copy carries its marker).
+     * Pure acknowledgements ("好的", "thanks") are not written, but the message
+     * still belongs to the ticket (so the delivered copy carries its marker).
+     * Short answers are written: 「是绿卡」 is what the agent asked for.
      *
      * @param ticket - The open ticket
      * @param message - The follow-up
@@ -534,8 +661,9 @@ export class TicketIntakeService {
      * @returns `appended` outcome
      */
     async appendToTicket(ticket, message, text) {
-        if (suppressTrivialOrShort(text) || text.length === 0)
+        if (text.length === 0 || TRIVIAL_ACK_PATTERN.test(text) || suppressFileOnly(text, (message.attachments?.length ?? 0) > 0)) {
             return { action: 'appended', ticket };
+        }
         const discussion = [
             ...(ticket.discussion ?? []),
             {
@@ -831,9 +959,7 @@ export class TicketIntakeService {
                 ? null
                 : r.acceptedBy ?? (r.tags.includes(TICKET_CONSTANTS.REVIEW.AUTO_ACCEPTED_TAG) ? 'silence' : null),
             autoAcceptAt: r.status === 'waiting_confirmation' && r.submittedAt && ticketNeedsReview(r)
-                ? new Date(Date.parse(r.lastNudgeAt ?? r.submittedAt) +
-                    TICKET_CONSTANTS.REVIEW.NUDGE_AFTER_MS *
-                        (TICKET_CONSTANTS.REVIEW.MAX_NUDGES - (r.nudgeCount ?? 0) + 1)).toISOString()
+                ? new Date(Date.parse(r.submittedAt) + TICKET_CONSTANTS.REVIEW.AUTO_ACCEPT_MS).toISOString()
                 : null,
         };
     }