crewly 1.20.156 → 1.20.157

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (93) hide show
  1. package/dist/backend/backend/src/constants.d.ts +95 -4
  2. package/dist/backend/backend/src/constants.d.ts.map +1 -1
  3. package/dist/backend/backend/src/constants.js +97 -6
  4. package/dist/backend/backend/src/constants.js.map +1 -1
  5. package/dist/backend/backend/src/controllers/owner-receipt/owner-receipt.controller.d.ts.map +1 -1
  6. package/dist/backend/backend/src/controllers/owner-receipt/owner-receipt.controller.js +5 -0
  7. package/dist/backend/backend/src/controllers/owner-receipt/owner-receipt.controller.js.map +1 -1
  8. package/dist/backend/backend/src/controllers/tickets/tickets.controller.d.ts +18 -0
  9. package/dist/backend/backend/src/controllers/tickets/tickets.controller.d.ts.map +1 -1
  10. package/dist/backend/backend/src/controllers/tickets/tickets.controller.js +42 -0
  11. package/dist/backend/backend/src/controllers/tickets/tickets.controller.js.map +1 -1
  12. package/dist/backend/backend/src/controllers/tickets/tickets.routes.d.ts +1 -0
  13. package/dist/backend/backend/src/controllers/tickets/tickets.routes.d.ts.map +1 -1
  14. package/dist/backend/backend/src/controllers/tickets/tickets.routes.js +3 -1
  15. package/dist/backend/backend/src/controllers/tickets/tickets.routes.js.map +1 -1
  16. package/dist/backend/backend/src/index.d.ts.map +1 -1
  17. package/dist/backend/backend/src/index.js +8 -2
  18. package/dist/backend/backend/src/index.js.map +1 -1
  19. package/dist/backend/backend/src/services/v3/owner-receipt/owner-receipt-data.d.ts +84 -0
  20. package/dist/backend/backend/src/services/v3/owner-receipt/owner-receipt-data.d.ts.map +1 -1
  21. package/dist/backend/backend/src/services/v3/owner-receipt/owner-receipt-data.js +301 -6
  22. package/dist/backend/backend/src/services/v3/owner-receipt/owner-receipt-data.js.map +1 -1
  23. package/dist/backend/backend/src/services/v3/owner-receipt/owner-receipt.boot.d.ts +8 -0
  24. package/dist/backend/backend/src/services/v3/owner-receipt/owner-receipt.boot.d.ts.map +1 -1
  25. package/dist/backend/backend/src/services/v3/owner-receipt/owner-receipt.boot.js +16 -0
  26. package/dist/backend/backend/src/services/v3/owner-receipt/owner-receipt.boot.js.map +1 -1
  27. package/dist/backend/backend/src/services/v3/owner-receipt/owner-receipt.renderer.d.ts +28 -10
  28. package/dist/backend/backend/src/services/v3/owner-receipt/owner-receipt.renderer.d.ts.map +1 -1
  29. package/dist/backend/backend/src/services/v3/owner-receipt/owner-receipt.renderer.js +46 -193
  30. package/dist/backend/backend/src/services/v3/owner-receipt/owner-receipt.renderer.js.map +1 -1
  31. package/dist/backend/backend/src/services/v3/owner-receipt/owner-receipt.service.d.ts +15 -2
  32. package/dist/backend/backend/src/services/v3/owner-receipt/owner-receipt.service.d.ts.map +1 -1
  33. package/dist/backend/backend/src/services/v3/owner-receipt/owner-receipt.service.js +26 -4
  34. package/dist/backend/backend/src/services/v3/owner-receipt/owner-receipt.service.js.map +1 -1
  35. package/dist/backend/backend/src/services/v3/owner-receipt/owner-receipt.types.d.ts +35 -0
  36. package/dist/backend/backend/src/services/v3/owner-receipt/owner-receipt.types.d.ts.map +1 -1
  37. package/dist/backend/backend/src/services/v3/owner-receipt/owner-receipt.types.js.map +1 -1
  38. package/dist/backend/backend/src/services/v3/request.service.d.ts +2 -0
  39. package/dist/backend/backend/src/services/v3/request.service.d.ts.map +1 -1
  40. package/dist/backend/backend/src/services/v3/request.service.js +16 -4
  41. package/dist/backend/backend/src/services/v3/request.service.js.map +1 -1
  42. package/dist/backend/backend/src/services/v3/ticket-ask-classifier.d.ts.map +1 -1
  43. package/dist/backend/backend/src/services/v3/ticket-ask-classifier.js +2 -0
  44. package/dist/backend/backend/src/services/v3/ticket-ask-classifier.js.map +1 -1
  45. package/dist/backend/backend/src/services/v3/ticket-channel-hooks.d.ts.map +1 -1
  46. package/dist/backend/backend/src/services/v3/ticket-channel-hooks.js +2 -1
  47. package/dist/backend/backend/src/services/v3/ticket-channel-hooks.js.map +1 -1
  48. package/dist/backend/backend/src/services/v3/ticket-hygiene.d.ts +162 -0
  49. package/dist/backend/backend/src/services/v3/ticket-hygiene.d.ts.map +1 -0
  50. package/dist/backend/backend/src/services/v3/ticket-hygiene.js +221 -0
  51. package/dist/backend/backend/src/services/v3/ticket-hygiene.js.map +1 -0
  52. package/dist/backend/backend/src/services/v3/ticket-intake.service.d.ts +71 -6
  53. package/dist/backend/backend/src/services/v3/ticket-intake.service.d.ts.map +1 -1
  54. package/dist/backend/backend/src/services/v3/ticket-intake.service.js +151 -25
  55. package/dist/backend/backend/src/services/v3/ticket-intake.service.js.map +1 -1
  56. package/dist/backend/backend/src/services/v3/ticket-review.service.d.ts +22 -3
  57. package/dist/backend/backend/src/services/v3/ticket-review.service.d.ts.map +1 -1
  58. package/dist/backend/backend/src/services/v3/ticket-review.service.js +99 -40
  59. package/dist/backend/backend/src/services/v3/ticket-review.service.js.map +1 -1
  60. package/dist/backend/backend/src/types/v2/request.types.d.ts +13 -0
  61. package/dist/backend/backend/src/types/v2/request.types.d.ts.map +1 -1
  62. package/dist/backend/backend/src/types/v2/request.types.js.map +1 -1
  63. package/dist/backend/build-info.json +2 -2
  64. package/dist/cli/backend/src/constants.d.ts +95 -4
  65. package/dist/cli/backend/src/constants.d.ts.map +1 -1
  66. package/dist/cli/backend/src/constants.js +97 -6
  67. package/dist/cli/backend/src/constants.js.map +1 -1
  68. package/dist/cli/backend/src/services/v3/request.service.d.ts +2 -0
  69. package/dist/cli/backend/src/services/v3/request.service.d.ts.map +1 -1
  70. package/dist/cli/backend/src/services/v3/request.service.js +16 -4
  71. package/dist/cli/backend/src/services/v3/request.service.js.map +1 -1
  72. package/dist/cli/backend/src/services/v3/ticket-ask-classifier.d.ts.map +1 -1
  73. package/dist/cli/backend/src/services/v3/ticket-ask-classifier.js +2 -0
  74. package/dist/cli/backend/src/services/v3/ticket-ask-classifier.js.map +1 -1
  75. package/dist/cli/backend/src/services/v3/ticket-channel-hooks.d.ts.map +1 -1
  76. package/dist/cli/backend/src/services/v3/ticket-channel-hooks.js +2 -1
  77. package/dist/cli/backend/src/services/v3/ticket-channel-hooks.js.map +1 -1
  78. package/dist/cli/backend/src/services/v3/ticket-hygiene.d.ts +162 -0
  79. package/dist/cli/backend/src/services/v3/ticket-hygiene.d.ts.map +1 -0
  80. package/dist/cli/backend/src/services/v3/ticket-hygiene.js +221 -0
  81. package/dist/cli/backend/src/services/v3/ticket-hygiene.js.map +1 -0
  82. package/dist/cli/backend/src/services/v3/ticket-intake.service.d.ts +71 -6
  83. package/dist/cli/backend/src/services/v3/ticket-intake.service.d.ts.map +1 -1
  84. package/dist/cli/backend/src/services/v3/ticket-intake.service.js +151 -25
  85. package/dist/cli/backend/src/services/v3/ticket-intake.service.js.map +1 -1
  86. package/dist/cli/backend/src/services/v3/ticket-review.service.d.ts +22 -3
  87. package/dist/cli/backend/src/services/v3/ticket-review.service.d.ts.map +1 -1
  88. package/dist/cli/backend/src/services/v3/ticket-review.service.js +99 -40
  89. package/dist/cli/backend/src/services/v3/ticket-review.service.js.map +1 -1
  90. package/dist/cli/backend/src/types/v2/request.types.d.ts +13 -0
  91. package/dist/cli/backend/src/types/v2/request.types.d.ts.map +1 -1
  92. package/dist/cli/backend/src/types/v2/request.types.js.map +1 -1
  93. package/package.json +1 -1
package/dist/backend/backend/src/services/v3/request.service.d.ts CHANGED
@@ -243,6 +243,8 @@ export declare class RequestService {
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  * complete.
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  *
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  * @param request - The Request whose children to verify
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+ * @param ignoreDead - The ticket was accepted: children in a dead status
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+ * ({@link TICKET_CONSTANTS.DEAD_WORK_ITEM_STATUSES}) do not block
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  * @throws {@link RequestStillHasOpenChildrenError} when any child is
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  * non-terminal.
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  */
package/dist/backend/backend/src/services/v3/request.service.d.ts.map CHANGED
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package/dist/backend/backend/src/services/v3/request.service.js CHANGED
@@ -368,9 +368,15 @@ export class RequestService {
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  updates = { ...updates, status: 'waiting_confirmation' };
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  submitted = request.status !== 'waiting_confirmation';
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  }
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+ // A stale-closed ticket whose agent answered after all (ticket loop,
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+ // 2026-09-28): the one way out of `cancelled`, and only for stale ones.
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+ const reopeningStale = updates.reopenStale === true &&
374
+ updates.status === 'running' &&
375
+ request.status === 'cancelled' &&
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+ request.tags.includes(TICKET_CONSTANTS.STALE.TAG);
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  // Validate status transition if status is being updated
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  if (updates.status && updates.status !== request.status) {
373
- if (!isValidRequestTransition(request.status, updates.status)) {
379
+ if (!reopeningStale && !isValidRequestTransition(request.status, updates.status)) {
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  throw new Error(`Invalid status transition: ${request.status} -> ${updates.status}`);
375
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  }
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  // P1 Bug C (Pool umbrella WI 72ca743a) — child WorkItem terminal-state
@@ -390,12 +396,16 @@ export class RequestService {
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  // with the original (pre-fix) behavior. Production wiring runs before
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  // any user-facing close path.
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  if (updates.status === 'done' && request.workItemIds.length > 0) {
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- await this.assertAllChildrenTerminal(request);
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+ await this.assertAllChildrenTerminal(request, updates.accepted === true && updates.ignoreDeadChildren === true);
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  }
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  request.status = updates.status;
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  if (updates.status === 'done' || updates.status === 'cancelled') {
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  request.completedAt = new Date().toISOString();
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  }
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+ if (reopeningStale) {
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+ request.completedAt = undefined;
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+ request.tags = request.tags.filter((t) => t !== TICKET_CONSTANTS.STALE.TAG);
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+ }
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  if (updates.status === 'waiting_confirmation' && typeof request.ticketNumber === 'number')
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  submitted = true;
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  }
@@ -484,10 +494,12 @@ export class RequestService {
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  * complete.
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  *
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  * @param request - The Request whose children to verify
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+ * @param ignoreDead - The ticket was accepted: children in a dead status
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+ * ({@link TICKET_CONSTANTS.DEAD_WORK_ITEM_STATUSES}) do not block
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  * @throws {@link RequestStillHasOpenChildrenError} when any child is
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  * non-terminal.
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  */
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- async assertAllChildrenTerminal(request) {
502
+ async assertAllChildrenTerminal(request, ignoreDead = false) {
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  if (!this.taskPoolService) {
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  // Graceful degrade — preserve pre-fix behavior when the gate hasn't
493
505
  // been wired yet (test scaffold, unusual boot order). Production
@@ -500,7 +512,7 @@ export class RequestService {
500
512
  const openChildIds = [];
501
513
  for (let i = 0; i < children.length; i++) {
502
514
  const wi = children[i];
503
- if (wi !== null && !TERMINAL_WORK_ITEM_STATUSES.has(wi.status)) {
515
+ if (wi !== null && !TERMINAL_WORK_ITEM_STATUSES.has(wi.status) && !(ignoreDead && TICKET_CONSTANTS.DEAD_WORK_ITEM_STATUSES.includes(wi.status))) {
504
516
  openChildIds.push(wi.id);
505
517
  }
506
518
  }
package/dist/backend/backend/src/services/v3/request.service.js.map CHANGED
@@ -1 +1 @@
1
- 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package/dist/backend/backend/src/services/v3/ticket-ask-classifier.d.ts.map CHANGED
@@ -1 +1 @@
1
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package/dist/backend/backend/src/services/v3/ticket-ask-classifier.js CHANGED
@@ -119,6 +119,8 @@ export function classifyOwnerMessage(rawText, ctx) {
119
119
  bump('retry_continue', 3);
120
120
  if (P.SUGGEST_TAIL.test(body))
121
121
  bump('suggest_tail', 3);
122
+ if (P.DISPOSITION.test(body))
123
+ bump('disposition', 3);
122
124
  }
123
125
  // --- ask signals: they add up ---
124
126
  let ask = 0;
package/dist/backend/backend/src/services/v3/ticket-ask-classifier.js.map CHANGED
@@ -1 +1 @@
1
- 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1
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package/dist/backend/backend/src/services/v3/ticket-channel-hooks.d.ts.map CHANGED
@@ -1 +1 @@
1
- {"version":3,"file":"ticket-channel-hooks.d.ts","sourceRoot":"","sources":["../../../../../../backend/src/services/v3/ticket-channel-hooks.ts"],"names":[],"mappings":"AAAA;;;;;;;;;;;;;;;GAeG;AAIH,OAAO,KAAK,EAAE,OAAO,EAAE,MAAM,iCAAiC,CAAC;AAM/D,OAAO,KAAK,EAAE,UAAU,EAAE,MAAM,4BAA4B,CAAC;AAC7D,OAAO,KAAK,EAAE,cAAc,EAAE,cAAc,EAAE,MAAM,qBAAqB,CAAC;AAC1E,OAAO,KAAK,EAAE,mBAAmB,EAAE,MAAM,gCAAgC,CAAC;AAC1E,OAAO,KAAK,EACV,aAAa,EACb,aAAa,EAEb,mBAAmB,EACnB,iBAAiB,EAClB,MAAM,4BAA4B,CAAC;AAMpC;;;;;GAKG;AACH,wBAAgB,oBAAoB,CAAC,cAAc,EAAE,MAAM,GAAG,MAAM,CAEnE;AAED;;;;;;GAMG;AACH,wBAAgB,cAAc,CAAC,cAAc,EAAE,MAAM,EAAE,YAAY,EAAE,MAAM,GAAG,MAAM,CAEnF;AAED;;;;;GAKG;AACH,wBAAgB,qBAAqB,CAAC,aAAa,EAAE,MAAM,GAAG,MAAM,CAEnE;AAED;;;;;;GAMG;AACH,wBAAgB,eAAe,CAAC,aAAa,EAAE,MAAM,EAAE,aAAa,EAAE,MAAM,GAAG,MAAM,CAEpF;AAMD;;;;;;;;;;GAUG;AACH,wBAAgB,kBAAkB,CAAC,OAAO,EAAE,IAAI,CAAC,cAAc,EAAE,YAAY,GAAG,UAAU,CAAC,GAAG,OAAO,CAOpG;AAMD;;;;;GAKG;AACH,wBAAgB,eAAe,CAAC,OAAO,EAAE,aAAa,GAAG,IAAI,GAAG,OAAO,GAAG,IAAI,CAG7E;AAED;;;;;;GAMG;AACH,wBAAgB,kBAAkB,CAAC,MAAM,EAAE,IAAI,CAAC,OAAO,EAAE,IAAI,GAAG,cAAc,CAAC,GAAG,IAAI,GAAG,MAAM,CAY9F;AAED;;;;;;GAMG;AACH,wBAAgB,gBAAgB,CAAC,IAAI,EAAE,MAAM,EAAE,MAAM,EAAE,IAAI,CAAC,OAAO,EAAE,IAAI,GAAG,cAAc,CAAC,GAAG,IAAI,GAAG,MAAM,CAG1G;AAED;;;;;;;;GAQG;AACH,wBAAgB,gBAAgB,CAAC,OAAO,EAAE,cAAc,EAAE,MAAM,EAAE,IAAI,CAAC,OAAO,EAAE,IAAI,GAAG,cAAc,CAAC,GAAG,IAAI,GAAG,cAAc,CAO7H;AAED;;;;;;;;GAQG;AACH,wBAAgB,iBAAiB,CAAC,OAAO,EAAE,cAAc,EAAE,MAAM,EAAE,IAAI,CAAC,OAAO,EAAE,IAAI,GAAG,cAAc,CAAC,GAAG,IAAI,GAAG,cAAc,CAO9H;AAED;;;;;GAKG;AACH,wBAAgB,YAAY,CAAC,OAAO,EAAE,IAAI,CAAC,cAAc,EAAE,UAAU,CAAC,GAAG,MAAM,GAAG,SAAS,CAG1F;AAED;;;;;;;;;GASG;AACH,wBAAsB,YAAY,CAChC,MAAM,EAAE,IAAI,CAAC,mBAAmB,EAAE,mBAAmB,CAAC,GAAG,IAAI,EAC7D,OAAO,EAAE,aAAa,EACtB,SAAS,GAAE,MAA2C,GACrD,OAAO,CAAC,aAAa,GAAG,IAAI,CAAC,CAY/B;AAMD;;;;;;GAMG;AACH,wBAAgB,WAAW,CAAC,MAAM,EAAE,IAAI,CAAC,OAAO,EAAE,cAAc,CAAC,GAAG,MAAM,CAEzE;AAED;;;;;GAKG;AACH,wBAAgB,oBAAoB,CAAC,MAAM,EAAE,IAAI,CAAC,OAAO,EAAE,cAAc,CAAC,GAAG,MAAM,CAElF;AAED;;;;;GAKG;AACH,wBAAgB,eAAe,CAAC,MAAM,EAAE,IAAI,CAAC,OAAO,EAAE,cAAc,CAAC,GAAG,MAAM,CAE7E;AAMD,6DAA6D;AAC7D,MAAM,WAAW,eAAe;IAC9B,WAAW,CAAC,CAAC,SAAS,EAAE,MAAM,EAAE,SAAS,EAAE,MAAM,EAAE,KAAK,EAAE,MAAM,EAAE,QAAQ,CAAC,EAAE,MAAM,GAAG,OAAO,CAAC,IAAI,CAAC,CAAC;IACpG,cAAc,CAAC,CAAC,SAAS,EAAE,MAAM,EAAE,SAAS,EAAE,MAAM,EAAE,KAAK,EAAE,MAAM,EAAE,QAAQ,CAAC,EAAE,MAAM,GAAG,OAAO,CAAC,IAAI,CAAC,CAAC;IACvG,aAAa,CAAC,SAAS,EAAE,MAAM,EAAE,SAAS,EAAE,MAAM,EAAE,IAAI,EAAE,MAAM,EAAE,MAAM,CAAC,EAAE,UAAU,EAAE,EAAE,QAAQ,CAAC,EAAE,MAAM,GAAG,OAAO,CAAC,IAAI,CAAC,CAAC;CAC5H;AAED,uCAAuC;AACvC,MAAM,WAAW,oBAAoB;IACnC,KAAK,EAAE,eAAe,CAAC;IACvB,6DAA6D;IAC7D,WAAW,CAAC,EAAE,CAAC,YAAY,EAAE,MAAM,KAAK,MAAM,GAAG,SAAS,CAAC;CAC5D;AAED;;;;;;;;GAQG;AACH,wBAAgB,sBAAsB,CAAC,IAAI,EAAE,oBAAoB,GAAG,iBAAiB,CA0CpF;AAMD,gEAAgE;AAChE,MAAM,WAAW,cAAc;IAC7B,UAAU,CAAC,KAAK,EAAE;QAChB,SAAS,EAAE,MAAM,CAAC;QAClB,UAAU,EAAE,QAAQ,CAAC;QACrB,QAAQ,EAAE,MAAM,CAAC;QACjB,OAAO,EAAE,MAAM,CAAC;QAChB,WAAW,CAAC,EAAE,aAAa,CAAC;QAC5B,QAAQ,CAAC,EAAE,MAAM,CAAC;QAClB,QAAQ,EAAE;YAAE,MAAM,EAAE,QAAQ,CAAC;YAAC,CAAC,GAAG,EAAE,MAAM,GAAG,OAAO,CAAA;SAAE,CAAC;KACxD,GAAG;QAAE,OAAO,EAAE,cAAc,CAAA;KAAE,CAAC;IAChC,mBAAmB,CAAC,SAAS,EAAE,MAAM,EAAE,OAAO,EAAE,MAAM,EAAE,aAAa,CAAC,EAAE,MAAM,CAAC,MAAM,EAAE,OAAO,CAAC,GAAG,cAAc,GAAG,IAAI,CAAC;CACzH;AAED,yCAAyC;AACzC,MAAM,WAAW,qBAAqB;IACpC,IAAI,EAAE,cAAc,CAAC;IACrB,2EAA2E;IAC3E,SAAS,CAAC,EAAE,CAAC,OAAO,EAAE,cAAc,KAAK,IAAI,CAAC;CAC/C;AAED;;;;;;;GAOG;AACH,wBAAgB,uBAAuB,CAAC,IAAI,EAAE,qBAAqB,GAAG,iBAAiB,CA+CtF;AAMD;;;;;;;;GAQG;AACH,wBAAgB,mBAAmB,CAAC,SAAS,EAAE,MAAM,EAAE,SAAS,EAAE,MAAM,GAAG,MAAM,CAEhF;AAED;;;;;;;;;GASG;AACH,wBAAgB,yBAAyB,CAAC,SAAS,EAAE,MAAM,EAAE,SAAS,EAAE,MAAM,GAAG,MAAM,CAEtF;AAED;;;;;;GAMG;AACH,wBAAgB,iCAAiC,CAAC,OAAO,EAAE,IAAI,CAAC,cAAc,EAAE,MAAM,GAAG,cAAc,CAAC,GAAG,OAAO,CAEjH;AAED;;;;;;;GAOG;AACH,wBAAgB,mBAAmB,CACjC,OAAO,EAAE,cAAc,EACvB,OAAO,EAAE,cAAc,EACvB,aAAa,EAAE,OAAO,CAAC,mBAAmB,EAAE,MAAM,GAAG,QAAQ,GAAG,QAAQ,CAAC,GACxE,aAAa,GAAG,IAAI,CAmBtB;AAED;;;;;;;;;;;GAWG;AACH,wBAAsB,wBAAwB,CAC5C,MAAM,EAAE,IAAI,CAAC,mBAAmB,EAAE,mBAAmB,CAAC,GAAG,IAAI,EAC7D,OAAO,EAAE,cAAc,EACvB,OAAO,EAAE,cAAc,EACvB,MAAM,EAAE,OAAO,CAAC,mBAAmB,EAAE,MAAM,GAAG,QAAQ,GAAG,QAAQ,CAAC,GACjE,OAAO,CAAC,cAAc,CAAC,CAUzB;AAMD,+DAA+D;AAC/D,MAAM,WAAW,gBAAgB;IAC/B,IAAI,EAAE,MAAM,CAAC;IACb,cAAc,EAAE,MAAM,CAAC;IACvB,EAAE,EAAE,MAAM,CAAC;IACX,QAAQ,CAAC,EAAE,MAAM,CAAC;IAClB,MAAM,EAAE,MAAM,CAAC;IACf,QAAQ,CAAC,EAAE,MAAM,CAAC;IAClB,4DAA4D;IAC5D,kBAAkB,CAAC,EAAE,MAAM,CAAC;IAC5B,QAAQ,CAAC,EAAE,OAAO,CAAC;IACnB;;;;OAIG;IACH,WAAW,CAAC,EAAE,MAAM,GAAG,IAAI,CAAC;CAC7B;AAED;;;;;;;;;;;;GAYG;AACH,wBAAgB,kBAAkB,CAChC,KAAK,EAAE,gBAAgB,EACvB,OAAO,EAAE,eAAe,GAAG,cAAc,GAAG,UAAU,EACtD,OAAO,GAAE;IAAE,WAAW,CAAC,EAAE,MAAM,CAAC;IAAC,aAAa,CAAC,EAAE,MAAM,CAAA;CAAO,GAC7D,aAAa,CAqCf"}
1
+ {"version":3,"file":"ticket-channel-hooks.d.ts","sourceRoot":"","sources":["../../../../../../backend/src/services/v3/ticket-channel-hooks.ts"],"names":[],"mappings":"AAAA;;;;;;;;;;;;;;;GAeG;AAIH,OAAO,KAAK,EAAE,OAAO,EAAE,MAAM,iCAAiC,CAAC;AAM/D,OAAO,KAAK,EAAE,UAAU,EAAE,MAAM,4BAA4B,CAAC;AAC7D,OAAO,KAAK,EAAE,cAAc,EAAE,cAAc,EAAE,MAAM,qBAAqB,CAAC;AAC1E,OAAO,KAAK,EAAE,mBAAmB,EAAE,MAAM,gCAAgC,CAAC;AAC1E,OAAO,KAAK,EACV,aAAa,EACb,aAAa,EAEb,mBAAmB,EACnB,iBAAiB,EAClB,MAAM,4BAA4B,CAAC;AAMpC;;;;;GAKG;AACH,wBAAgB,oBAAoB,CAAC,cAAc,EAAE,MAAM,GAAG,MAAM,CAEnE;AAED;;;;;;GAMG;AACH,wBAAgB,cAAc,CAAC,cAAc,EAAE,MAAM,EAAE,YAAY,EAAE,MAAM,GAAG,MAAM,CAEnF;AAED;;;;;GAKG;AACH,wBAAgB,qBAAqB,CAAC,aAAa,EAAE,MAAM,GAAG,MAAM,CAEnE;AAED;;;;;;GAMG;AACH,wBAAgB,eAAe,CAAC,aAAa,EAAE,MAAM,EAAE,aAAa,EAAE,MAAM,GAAG,MAAM,CAEpF;AAMD;;;;;;;;;;GAUG;AACH,wBAAgB,kBAAkB,CAAC,OAAO,EAAE,IAAI,CAAC,cAAc,EAAE,YAAY,GAAG,UAAU,CAAC,GAAG,OAAO,CAOpG;AAMD;;;;;GAKG;AACH,wBAAgB,eAAe,CAAC,OAAO,EAAE,aAAa,GAAG,IAAI,GAAG,OAAO,GAAG,IAAI,CAG7E;AAED;;;;;;GAMG;AACH,wBAAgB,kBAAkB,CAAC,MAAM,EAAE,IAAI,CAAC,OAAO,EAAE,IAAI,GAAG,cAAc,CAAC,GAAG,IAAI,GAAG,MAAM,CAY9F;AAED;;;;;;GAMG;AACH,wBAAgB,gBAAgB,CAAC,IAAI,EAAE,MAAM,EAAE,MAAM,EAAE,IAAI,CAAC,OAAO,EAAE,IAAI,GAAG,cAAc,CAAC,GAAG,IAAI,GAAG,MAAM,CAG1G;AAED;;;;;;;;GAQG;AACH,wBAAgB,gBAAgB,CAAC,OAAO,EAAE,cAAc,EAAE,MAAM,EAAE,IAAI,CAAC,OAAO,EAAE,IAAI,GAAG,cAAc,CAAC,GAAG,IAAI,GAAG,cAAc,CAO7H;AAED;;;;;;;;GAQG;AACH,wBAAgB,iBAAiB,CAAC,OAAO,EAAE,cAAc,EAAE,MAAM,EAAE,IAAI,CAAC,OAAO,EAAE,IAAI,GAAG,cAAc,CAAC,GAAG,IAAI,GAAG,cAAc,CAO9H;AAED;;;;;GAKG;AACH,wBAAgB,YAAY,CAAC,OAAO,EAAE,IAAI,CAAC,cAAc,EAAE,UAAU,CAAC,GAAG,MAAM,GAAG,SAAS,CAG1F;AAED;;;;;;;;;GASG;AACH,wBAAsB,YAAY,CAChC,MAAM,EAAE,IAAI,CAAC,mBAAmB,EAAE,mBAAmB,CAAC,GAAG,IAAI,EAC7D,OAAO,EAAE,aAAa,EACtB,SAAS,GAAE,MAA2C,GACrD,OAAO,CAAC,aAAa,GAAG,IAAI,CAAC,CAY/B;AAMD;;;;;;GAMG;AACH,wBAAgB,WAAW,CAAC,MAAM,EAAE,IAAI,CAAC,OAAO,EAAE,cAAc,CAAC,GAAG,MAAM,CAEzE;AAED;;;;;GAKG;AACH,wBAAgB,oBAAoB,CAAC,MAAM,EAAE,IAAI,CAAC,OAAO,EAAE,cAAc,CAAC,GAAG,MAAM,CAElF;AAED;;;;;GAKG;AACH,wBAAgB,eAAe,CAAC,MAAM,EAAE,IAAI,CAAC,OAAO,EAAE,cAAc,CAAC,GAAG,MAAM,CAE7E;AAMD,6DAA6D;AAC7D,MAAM,WAAW,eAAe;IAC9B,WAAW,CAAC,CAAC,SAAS,EAAE,MAAM,EAAE,SAAS,EAAE,MAAM,EAAE,KAAK,EAAE,MAAM,EAAE,QAAQ,CAAC,EAAE,MAAM,GAAG,OAAO,CAAC,IAAI,CAAC,CAAC;IACpG,cAAc,CAAC,CAAC,SAAS,EAAE,MAAM,EAAE,SAAS,EAAE,MAAM,EAAE,KAAK,EAAE,MAAM,EAAE,QAAQ,CAAC,EAAE,MAAM,GAAG,OAAO,CAAC,IAAI,CAAC,CAAC;IACvG,aAAa,CAAC,SAAS,EAAE,MAAM,EAAE,SAAS,EAAE,MAAM,EAAE,IAAI,EAAE,MAAM,EAAE,MAAM,CAAC,EAAE,UAAU,EAAE,EAAE,QAAQ,CAAC,EAAE,MAAM,GAAG,OAAO,CAAC,IAAI,CAAC,CAAC;CAC5H;AAED,uCAAuC;AACvC,MAAM,WAAW,oBAAoB;IACnC,KAAK,EAAE,eAAe,CAAC;IACvB,6DAA6D;IAC7D,WAAW,CAAC,EAAE,CAAC,YAAY,EAAE,MAAM,KAAK,MAAM,GAAG,SAAS,CAAC;CAC5D;AAED;;;;;;;;GAQG;AACH,wBAAgB,sBAAsB,CAAC,IAAI,EAAE,oBAAoB,GAAG,iBAAiB,CA0CpF;AAMD,gEAAgE;AAChE,MAAM,WAAW,cAAc;IAC7B,UAAU,CAAC,KAAK,EAAE;QAChB,SAAS,EAAE,MAAM,CAAC;QAClB,UAAU,EAAE,QAAQ,CAAC;QACrB,QAAQ,EAAE,MAAM,CAAC;QACjB,OAAO,EAAE,MAAM,CAAC;QAChB,WAAW,CAAC,EAAE,aAAa,CAAC;QAC5B,QAAQ,CAAC,EAAE,MAAM,CAAC;QAClB,QAAQ,EAAE;YAAE,MAAM,EAAE,QAAQ,CAAC;YAAC,CAAC,GAAG,EAAE,MAAM,GAAG,OAAO,CAAA;SAAE,CAAC;KACxD,GAAG;QAAE,OAAO,EAAE,cAAc,CAAA;KAAE,CAAC;IAChC,mBAAmB,CAAC,SAAS,EAAE,MAAM,EAAE,OAAO,EAAE,MAAM,EAAE,aAAa,CAAC,EAAE,MAAM,CAAC,MAAM,EAAE,OAAO,CAAC,GAAG,cAAc,GAAG,IAAI,CAAC;CACzH;AAED,yCAAyC;AACzC,MAAM,WAAW,qBAAqB;IACpC,IAAI,EAAE,cAAc,CAAC;IACrB,2EAA2E;IAC3E,SAAS,CAAC,EAAE,CAAC,OAAO,EAAE,cAAc,KAAK,IAAI,CAAC;CAC/C;AAED;;;;;;;GAOG;AACH,wBAAgB,uBAAuB,CAAC,IAAI,EAAE,qBAAqB,GAAG,iBAAiB,CA+CtF;AAMD;;;;;;;;GAQG;AACH,wBAAgB,mBAAmB,CAAC,SAAS,EAAE,MAAM,EAAE,SAAS,EAAE,MAAM,GAAG,MAAM,CAEhF;AAED;;;;;;;;;GASG;AACH,wBAAgB,yBAAyB,CAAC,SAAS,EAAE,MAAM,EAAE,SAAS,EAAE,MAAM,GAAG,MAAM,CAEtF;AAED;;;;;;GAMG;AACH,wBAAgB,iCAAiC,CAAC,OAAO,EAAE,IAAI,CAAC,cAAc,EAAE,MAAM,GAAG,cAAc,CAAC,GAAG,OAAO,CAEjH;AAED;;;;;;;GAOG;AACH,wBAAgB,mBAAmB,CACjC,OAAO,EAAE,cAAc,EACvB,OAAO,EAAE,cAAc,EACvB,aAAa,EAAE,OAAO,CAAC,mBAAmB,EAAE,MAAM,GAAG,QAAQ,GAAG,QAAQ,CAAC,GACxE,aAAa,GAAG,IAAI,CAoBtB;AAED;;;;;;;;;;;GAWG;AACH,wBAAsB,wBAAwB,CAC5C,MAAM,EAAE,IAAI,CAAC,mBAAmB,EAAE,mBAAmB,CAAC,GAAG,IAAI,EAC7D,OAAO,EAAE,cAAc,EACvB,OAAO,EAAE,cAAc,EACvB,MAAM,EAAE,OAAO,CAAC,mBAAmB,EAAE,MAAM,GAAG,QAAQ,GAAG,QAAQ,CAAC,GACjE,OAAO,CAAC,cAAc,CAAC,CAUzB;AAMD,+DAA+D;AAC/D,MAAM,WAAW,gBAAgB;IAC/B,IAAI,EAAE,MAAM,CAAC;IACb,cAAc,EAAE,MAAM,CAAC;IACvB,EAAE,EAAE,MAAM,CAAC;IACX,QAAQ,CAAC,EAAE,MAAM,CAAC;IAClB,MAAM,EAAE,MAAM,CAAC;IACf,QAAQ,CAAC,EAAE,MAAM,CAAC;IAClB,4DAA4D;IAC5D,kBAAkB,CAAC,EAAE,MAAM,CAAC;IAC5B,QAAQ,CAAC,EAAE,OAAO,CAAC;IACnB;;;;OAIG;IACH,WAAW,CAAC,EAAE,MAAM,GAAG,IAAI,CAAC;CAC7B;AAED;;;;;;;;;;;;GAYG;AACH,wBAAgB,kBAAkB,CAChC,KAAK,EAAE,gBAAgB,EACvB,OAAO,EAAE,eAAe,GAAG,cAAc,GAAG,UAAU,EACtD,OAAO,GAAE;IAAE,WAAW,CAAC,EAAE,MAAM,CAAC;IAAC,aAAa,CAAC,EAAE,MAAM,CAAA;CAAO,GAC7D,aAAa,CAqCf"}
package/dist/backend/backend/src/services/v3/ticket-channel-hooks.js CHANGED
@@ -412,6 +412,7 @@ export function chatV2IntakeMessage(channel, message, originChannel) {
412
412
  ...(channel.type === 'dm' && channel.agentSession ? { targetAgent: channel.agentSession } : {}),
413
413
  ...(orcRouted && message.threadId ? { legacyThreadParentRef: buildChatV2SourceId(channel.id, message.threadId) } : {}),
414
414
  ...(orcRouted ? { tags: ['chat-v2'] } : {}),
415
+ ...(message.threadId ? { isThreadReply: true } : {}),
415
416
  receipt: { kind: 'chat-v2', chatChannelId: channel.id, threadId: root },
416
417
  };
417
418
  }
@@ -473,7 +474,7 @@ export function slackIntakeMessage(input, surface, options = {}) {
473
474
  ...(input.userName ? { authorName: input.userName } : {}),
474
475
  },
475
476
  conversationRef: slackConversationRef(input.slackChannelId),
476
- ...(isReply ? { legacyThreadParentRef: `${prefix}-${input.slackChannelId}-${root}` } : {}),
477
+ ...(isReply ? { legacyThreadParentRef: `${prefix}-${input.slackChannelId}-${root}`, isThreadReply: true } : {}),
477
478
  ...(input.hasFiles ? { attachments: [{}] } : {}),
478
479
  ...(options.targetAgent ? { targetAgent: options.targetAgent } : {}),
479
480
  // `slack` makes the SLA subscriber put a respond-to-user WorkItem on the
package/dist/backend/backend/src/services/v3/ticket-channel-hooks.js.map CHANGED
@@ -1 +1 @@
1
- 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1
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package/dist/backend/backend/src/services/v3/ticket-hygiene.d.ts ADDED
@@ -0,0 +1,162 @@
1
+ /**
2
+ * Ticket hygiene (specs/ticket-calm.md) — the rules that keep the ticket pile
3
+ * from growing on the owner:
4
+ *
5
+ * - {@link answerNeedsOwner}: an answered ticket waits in 待验收 only when it
6
+ * has a deliverable someone must look at (a document, an email, a draft, a
7
+ * form, code, a deploy, money, anything sent out) or when the answer asks
8
+ * the owner something. A plain answer closes on the spot.
9
+ * - {@link isStaleTicket}: open / running with no activity for
10
+ * {@link TICKET_CONSTANTS.STALE.AFTER_MS} → closed as stale.
11
+ * - {@link planTicketCleanup} / {@link runTicketCleanup}: the one-time
12
+ * cleanup of the pile that built up before these rules (dry run by
13
+ * default, idempotent).
14
+ *
15
+ * Pure except for {@link runTicketCleanup}, which writes through the
16
+ * request store it is given. No LLM.
17
+ *
18
+ * @module services/v3/ticket-hygiene
19
+ */
20
+ import type { Request, UpdateRequestInput } from '../../types/v2/request.types.js';
21
+ /**
22
+ * Whether an answered ticket has to wait for the owner (待验收) or can close
23
+ * as soon as it is answered.
24
+ *
25
+ * Waits when the ask names a deliverable ({@link TICKET_CONSTANTS.REVIEW.DELIVERABLE_ASK}),
26
+ * the intent is a change ({@link TICKET_CONSTANTS.REVIEW.DELIVERABLE_CATEGORIES}),
27
+ * or the agent's answer asks the owner something
28
+ * ({@link TICKET_CONSTANTS.REVIEW.OWNER_QUESTION}). Everything else — "看看这个",
29
+ * "研究一下", "这个团队都有几个人" — is a conversation, and a conversation
30
+ * that got its answer is done.
31
+ *
32
+ * @param ticket - The ticket (its ask, intent and latest answer)
33
+ * @returns True when the owner has to look at the result
34
+ *
35
+ * @example
36
+ * ```typescript
37
+ * answerNeedsOwner({ description: '帮我写一封回信', reply: {...} }); // true
38
+ * answerNeedsOwner({ description: '看看这个 https://x.com/…', reply: {...} }); // false
39
+ * ```
40
+ */
41
+ export declare function answerNeedsOwner(ticket: Pick<Request, 'description' | 'intentCategory' | 'kind'> & {
42
+ reply?: Pick<NonNullable<Request['reply']>, 'excerpt'> | undefined;
43
+ }): boolean;
44
+ /**
45
+ * The last time anything happened on a ticket: created, updated, answered,
46
+ * submitted or discussed.
47
+ *
48
+ * @param ticket - The ticket
49
+ * @returns Epoch ms (NaN-safe: unparsable dates are skipped)
50
+ */
51
+ export declare function ticketLastActivity(ticket: Pick<Request, 'createdAt' | 'updatedAt' | 'submittedAt' | 'discussion'> & {
52
+ reply?: Pick<NonNullable<Request['reply']>, 'at'> | undefined;
53
+ }): number;
54
+ /**
55
+ * Whether a ticket has gone stale: open / ready / running and untouched for
56
+ * {@link TICKET_CONSTANTS.STALE.AFTER_MS}.
57
+ *
58
+ * @param ticket - The ticket
59
+ * @param now - Current time (ms)
60
+ * @returns True when it should be closed as stale
61
+ */
62
+ export declare function isStaleTicket(ticket: Request, now: number): boolean;
63
+ /**
64
+ * The update that closes a ticket as stale: cancelled, tagged, with a note in
65
+ * its discussion so whoever opens it sees why.
66
+ *
67
+ * @param ticket - The ticket
68
+ * @param nowIso - Current time
69
+ * @returns The update
70
+ */
71
+ export declare function staleCloseUpdate(ticket: Request, nowIso: string): UpdateRequestInput;
72
+ /** What the cleanup does to one ticket. */
73
+ export interface TicketCleanupAction {
74
+ id: string;
75
+ /** `TKT-042`, or null for a Request from before the ticket loop */
76
+ tkt: string | null;
77
+ title: string;
78
+ from: Request['status'];
79
+ /**
80
+ * `answered`: 待验收 with nothing for the owner to look at → done (as a plain
81
+ * answer now closes); `accept`: 待验收 answered over a day ago → done
82
+ * (silence); `stale`: open / running idle → cancelled + stale
83
+ */
84
+ action: 'answered' | 'accept' | 'stale';
85
+ }
86
+ /** Result of {@link planTicketCleanup} / {@link runTicketCleanup}. */
87
+ export interface TicketCleanupReport {
88
+ /** False = dry run: nothing was written */
89
+ applied: boolean;
90
+ /** Requests looked at */
91
+ scanned: number;
92
+ /** 待验收 whose answer needs nothing from the owner → done */
93
+ answered: number;
94
+ /** 待验收 older than AUTO_ACCEPT_MS → accepted */
95
+ accept: number;
96
+ /** open / running idle for STALE.AFTER_MS → closed as stale */
97
+ stale: number;
98
+ /** Actions that failed on apply (id + reason) */
99
+ failed: Array<{
100
+ id: string;
101
+ reason: string;
102
+ }>;
103
+ actions: TicketCleanupAction[];
104
+ }
105
+ /** Options for {@link planTicketCleanup}. */
106
+ export interface TicketCleanupOptions {
107
+ /** Current time (ms) */
108
+ now: number;
109
+ /**
110
+ * Also close Requests from before the ticket loop (no TKT number) that went
111
+ * stale. Default true: they are invisible on the board and only inflate
112
+ * counts (2026-09-28: 37 open test-leak Requests from August).
113
+ */
114
+ includeLegacy?: boolean;
115
+ }
116
+ /**
117
+ * Plan the one-time cleanup — the 2026-09-28 rules applied to the pile that
118
+ * built up before them:
119
+ *
120
+ * - a 待验收 ticket whose answer needs nothing from the owner
121
+ * ({@link answerNeedsOwner}) is closed as answered;
122
+ * - any other 待验收 ticket answered more than
123
+ * {@link TICKET_CONSTANTS.REVIEW.AUTO_ACCEPT_MS} ago is accepted (silence);
124
+ * - an open / running one idle for {@link TICKET_CONSTANTS.STALE.AFTER_MS} is
125
+ * closed as stale.
126
+ *
127
+ * Idempotent: a second plan over the result is empty.
128
+ *
129
+ * @param requests - Every Request in the store
130
+ * @param opts - Clock and scope
131
+ * @returns The report (not applied)
132
+ */
133
+ export declare function planTicketCleanup(requests: readonly Request[], opts: TicketCleanupOptions): TicketCleanupReport;
134
+ /** The request store surface the cleanup writes through. */
135
+ export interface TicketCleanupStore {
136
+ listAll(): Promise<Request[]>;
137
+ update(id: string, updates: UpdateRequestInput): Promise<Request>;
138
+ }
139
+ /**
140
+ * Run the cleanup. Dry run unless `apply`; the plan is made from the store's
141
+ * current contents, so running it twice changes nothing the second time.
142
+ *
143
+ * Accepting goes through the store's `done` gate with `accepted` (silence,
144
+ * tagged `auto_accepted`) and `ignoreDeadChildren`, so a ticket with a live
145
+ * WorkItem still stays open (reported under `failed`). A `waiting_confirmation`
146
+ * ticket that does not need review (a question, a cron ticket) is closed the
147
+ * same way without the tag.
148
+ *
149
+ * @param store - Request store
150
+ * @param opts - Clock, scope and `apply`
151
+ * @returns What was (or would be) done
152
+ *
153
+ * @example
154
+ * ```typescript
155
+ * const dry = await runTicketCleanup(RequestService.getInstance(), { now: Date.now() });
156
+ * const done = await runTicketCleanup(RequestService.getInstance(), { now: Date.now(), apply: true });
157
+ * ```
158
+ */
159
+ export declare function runTicketCleanup(store: TicketCleanupStore, opts: TicketCleanupOptions & {
160
+ apply?: boolean;
161
+ }): Promise<TicketCleanupReport>;
162
+ //# sourceMappingURL=ticket-hygiene.d.ts.map
package/dist/backend/backend/src/services/v3/ticket-hygiene.d.ts.map ADDED
@@ -0,0 +1 @@
1
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