crewly 1.20.108 → 1.20.110
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- package/config/skills/agent/core/complete-task/SKILL.md +11 -0
- package/config/skills/agent/core/complete-task/execute.sh +16 -1
- package/config/skills/agent/core/complete-task/execute.test.sh +19 -0
- package/config/skills/agent/core/ticket-check/SKILL.md +62 -0
- package/config/skills/agent/core/ticket-check/execute.sh +71 -0
- package/config/skills/agent/core/ticket-check/execute.test.sh +69 -0
- package/dist/backend/backend/src/constants.d.ts +36 -0
- package/dist/backend/backend/src/constants.d.ts.map +1 -1
- package/dist/backend/backend/src/constants.js +36 -0
- package/dist/backend/backend/src/constants.js.map +1 -1
- package/dist/backend/backend/src/controllers/tickets/tickets.controller.d.ts +42 -0
- package/dist/backend/backend/src/controllers/tickets/tickets.controller.d.ts.map +1 -1
- package/dist/backend/backend/src/controllers/tickets/tickets.controller.js +185 -0
- package/dist/backend/backend/src/controllers/tickets/tickets.controller.js.map +1 -1
- package/dist/backend/backend/src/controllers/tickets/tickets.routes.d.ts +7 -0
- package/dist/backend/backend/src/controllers/tickets/tickets.routes.d.ts.map +1 -1
- package/dist/backend/backend/src/controllers/tickets/tickets.routes.js +16 -1
- package/dist/backend/backend/src/controllers/tickets/tickets.routes.js.map +1 -1
- package/dist/backend/backend/src/index.d.ts.map +1 -1
- package/dist/backend/backend/src/index.js +84 -3
- package/dist/backend/backend/src/index.js.map +1 -1
- package/dist/backend/backend/src/services/cache/redis-cache.service.d.ts.map +1 -1
- package/dist/backend/backend/src/services/cache/redis-cache.service.js +8 -1
- package/dist/backend/backend/src/services/cache/redis-cache.service.js.map +1 -1
- package/dist/backend/backend/src/services/cloud/mobile-api-relay.service.js +1 -1
- package/dist/backend/backend/src/services/cloud/mobile-api-relay.service.js.map +1 -1
- package/dist/backend/backend/src/services/event-bus/event-to-workitem-bridge.service.d.ts +24 -0
- package/dist/backend/backend/src/services/event-bus/event-to-workitem-bridge.service.d.ts.map +1 -1
- package/dist/backend/backend/src/services/event-bus/event-to-workitem-bridge.service.js +83 -3
- package/dist/backend/backend/src/services/event-bus/event-to-workitem-bridge.service.js.map +1 -1
- package/dist/backend/backend/src/services/reconciler/reconcile-rules.d.ts.map +1 -1
- package/dist/backend/backend/src/services/reconciler/reconcile-rules.js +6 -0
- package/dist/backend/backend/src/services/reconciler/reconcile-rules.js.map +1 -1
- package/dist/backend/backend/src/services/slack/slack-agent-dm.service.js +2 -2
- package/dist/backend/backend/src/services/slack/slack-agent-dm.service.js.map +1 -1
- package/dist/backend/backend/src/services/slack/slack-team-channel.service.js +2 -2
- package/dist/backend/backend/src/services/slack/slack-team-channel.service.js.map +1 -1
- package/dist/backend/backend/src/services/system/version-check.service.d.ts +7 -1
- package/dist/backend/backend/src/services/system/version-check.service.d.ts.map +1 -1
- package/dist/backend/backend/src/services/system/version-check.service.js +10 -3
- package/dist/backend/backend/src/services/system/version-check.service.js.map +1 -1
- package/dist/backend/backend/src/services/task-pool/task-pool.service.d.ts +35 -0
- package/dist/backend/backend/src/services/task-pool/task-pool.service.d.ts.map +1 -1
- package/dist/backend/backend/src/services/task-pool/task-pool.service.js +88 -6
- package/dist/backend/backend/src/services/task-pool/task-pool.service.js.map +1 -1
- package/dist/backend/backend/src/services/task-pool/ticket-claim-policy.d.ts +92 -0
- package/dist/backend/backend/src/services/task-pool/ticket-claim-policy.d.ts.map +1 -0
- package/dist/backend/backend/src/services/task-pool/ticket-claim-policy.js +168 -0
- package/dist/backend/backend/src/services/task-pool/ticket-claim-policy.js.map +1 -0
- package/dist/backend/backend/src/services/v3/agent-auto-claim.service.d.ts.map +1 -1
- package/dist/backend/backend/src/services/v3/agent-auto-claim.service.js +24 -12
- package/dist/backend/backend/src/services/v3/agent-auto-claim.service.js.map +1 -1
- package/dist/backend/backend/src/services/v3/request-decompose.subscriber.d.ts +8 -0
- package/dist/backend/backend/src/services/v3/request-decompose.subscriber.d.ts.map +1 -1
- package/dist/backend/backend/src/services/v3/request-decompose.subscriber.js +40 -0
- package/dist/backend/backend/src/services/v3/request-decompose.subscriber.js.map +1 -1
- package/dist/backend/backend/src/services/v3/request-sla.subscriber.d.ts.map +1 -1
- package/dist/backend/backend/src/services/v3/request-sla.subscriber.js +9 -0
- package/dist/backend/backend/src/services/v3/request-sla.subscriber.js.map +1 -1
- package/dist/backend/backend/src/services/v3/request.service.d.ts +10 -0
- package/dist/backend/backend/src/services/v3/request.service.d.ts.map +1 -1
- package/dist/backend/backend/src/services/v3/request.service.js +51 -0
- package/dist/backend/backend/src/services/v3/request.service.js.map +1 -1
- package/dist/backend/backend/src/services/v3/ticket-channel-hooks.d.ts +17 -0
- package/dist/backend/backend/src/services/v3/ticket-channel-hooks.d.ts.map +1 -1
- package/dist/backend/backend/src/services/v3/ticket-channel-hooks.js +52 -5
- package/dist/backend/backend/src/services/v3/ticket-channel-hooks.js.map +1 -1
- package/dist/backend/backend/src/services/v3/ticket-intake.service.d.ts +63 -1
- package/dist/backend/backend/src/services/v3/ticket-intake.service.d.ts.map +1 -1
- package/dist/backend/backend/src/services/v3/ticket-intake.service.js +67 -1
- package/dist/backend/backend/src/services/v3/ticket-intake.service.js.map +1 -1
- package/dist/backend/backend/src/services/v3/ticket-review.service.d.ts +242 -0
- package/dist/backend/backend/src/services/v3/ticket-review.service.d.ts.map +1 -0
- package/dist/backend/backend/src/services/v3/ticket-review.service.js +456 -0
- package/dist/backend/backend/src/services/v3/ticket-review.service.js.map +1 -0
- package/dist/backend/backend/src/types/v2/index.d.ts +1 -1
- package/dist/backend/backend/src/types/v2/index.d.ts.map +1 -1
- package/dist/backend/backend/src/types/v2/index.js.map +1 -1
- package/dist/backend/backend/src/types/v2/request.types.d.ts +21 -1
- package/dist/backend/backend/src/types/v2/request.types.d.ts.map +1 -1
- package/dist/backend/backend/src/types/v2/request.types.js +3 -2
- package/dist/backend/backend/src/types/v2/request.types.js.map +1 -1
- package/dist/backend/backend/src/types/v2/ticket.types.d.ts +71 -1
- package/dist/backend/backend/src/types/v2/ticket.types.d.ts.map +1 -1
- package/dist/backend/backend/src/types/v2/ticket.types.js +40 -0
- package/dist/backend/backend/src/types/v2/ticket.types.js.map +1 -1
- package/dist/backend/build-info.json +2 -2
- package/dist/cli/backend/src/constants.d.ts +36 -0
- package/dist/cli/backend/src/constants.d.ts.map +1 -1
- package/dist/cli/backend/src/constants.js +36 -0
- package/dist/cli/backend/src/constants.js.map +1 -1
- package/dist/cli/backend/src/services/slack/slack-agent-dm.service.js +2 -2
- package/dist/cli/backend/src/services/slack/slack-agent-dm.service.js.map +1 -1
- package/dist/cli/backend/src/services/slack/slack-team-channel.service.js +2 -2
- package/dist/cli/backend/src/services/slack/slack-team-channel.service.js.map +1 -1
- package/dist/cli/backend/src/services/task-pool/task-pool.service.d.ts +35 -0
- package/dist/cli/backend/src/services/task-pool/task-pool.service.d.ts.map +1 -1
- package/dist/cli/backend/src/services/task-pool/task-pool.service.js +88 -6
- package/dist/cli/backend/src/services/task-pool/task-pool.service.js.map +1 -1
- package/dist/cli/backend/src/services/task-pool/ticket-claim-policy.d.ts +92 -0
- package/dist/cli/backend/src/services/task-pool/ticket-claim-policy.d.ts.map +1 -0
- package/dist/cli/backend/src/services/task-pool/ticket-claim-policy.js +168 -0
- package/dist/cli/backend/src/services/task-pool/ticket-claim-policy.js.map +1 -0
- package/dist/cli/backend/src/services/v3/request-sla.subscriber.d.ts.map +1 -1
- package/dist/cli/backend/src/services/v3/request-sla.subscriber.js +9 -0
- package/dist/cli/backend/src/services/v3/request-sla.subscriber.js.map +1 -1
- package/dist/cli/backend/src/services/v3/request.service.d.ts +10 -0
- package/dist/cli/backend/src/services/v3/request.service.d.ts.map +1 -1
- package/dist/cli/backend/src/services/v3/request.service.js +51 -0
- package/dist/cli/backend/src/services/v3/request.service.js.map +1 -1
- package/dist/cli/backend/src/services/v3/ticket-channel-hooks.d.ts +17 -0
- package/dist/cli/backend/src/services/v3/ticket-channel-hooks.d.ts.map +1 -1
- package/dist/cli/backend/src/services/v3/ticket-channel-hooks.js +52 -5
- package/dist/cli/backend/src/services/v3/ticket-channel-hooks.js.map +1 -1
- package/dist/cli/backend/src/services/v3/ticket-intake.service.d.ts +63 -1
- package/dist/cli/backend/src/services/v3/ticket-intake.service.d.ts.map +1 -1
- package/dist/cli/backend/src/services/v3/ticket-intake.service.js +67 -1
- package/dist/cli/backend/src/services/v3/ticket-intake.service.js.map +1 -1
- package/dist/cli/backend/src/services/v3/ticket-review.service.d.ts +242 -0
- package/dist/cli/backend/src/services/v3/ticket-review.service.d.ts.map +1 -0
- package/dist/cli/backend/src/services/v3/ticket-review.service.js +456 -0
- package/dist/cli/backend/src/services/v3/ticket-review.service.js.map +1 -0
- package/dist/cli/backend/src/types/v2/index.d.ts +1 -1
- package/dist/cli/backend/src/types/v2/index.d.ts.map +1 -1
- package/dist/cli/backend/src/types/v2/index.js.map +1 -1
- package/dist/cli/backend/src/types/v2/request.types.d.ts +21 -1
- package/dist/cli/backend/src/types/v2/request.types.d.ts.map +1 -1
- package/dist/cli/backend/src/types/v2/request.types.js +3 -2
- package/dist/cli/backend/src/types/v2/request.types.js.map +1 -1
- package/dist/cli/backend/src/types/v2/ticket.types.d.ts +71 -1
- package/dist/cli/backend/src/types/v2/ticket.types.d.ts.map +1 -1
- package/dist/cli/backend/src/types/v2/ticket.types.js +40 -0
- package/dist/cli/backend/src/types/v2/ticket.types.js.map +1 -1
- package/frontend/dist/assets/{index-f7b99e81.js → index-07e338a9.js} +284 -284
- package/frontend/dist/assets/index-8327e63e.css +42 -0
- package/frontend/dist/index.html +2 -2
- package/package.json +1 -1
- package/frontend/dist/assets/index-413c5813.css +0 -42
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1
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+
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@@ -94,6 +94,16 @@ export declare function appendTicketLine(text: string, ticket: Pick<Request, 'id
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94
94
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* @returns The same message when there is no ticket, else a copy
|
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95
95
|
*/
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96
96
|
export declare function withTicketMarker(message: ChatMessageDTO, ticket: Pick<Request, 'id' | 'ticketNumber'> | null): ChatMessageDTO;
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97
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+
/**
|
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98
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+
* {@link withTicketMarker}, and remember that this chat-v2 turn opened the
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99
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+
* ticket, so the agent's answer in the same thread can be matched to it
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100
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+
* (Phase 2 review). The link is fire-and-forget; delivery never waits on it.
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101
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+
*
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102
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+
* @param message - The persisted owner message about to be dispatched
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103
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+
* @param ticket - The ticket it belongs to, or null
|
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104
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+
* @returns The message to dispatch (see {@link withTicketMarker})
|
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105
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+
*/
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106
|
+
export declare function markAndLinkTicket(message: ChatMessageDTO, ticket: Pick<Request, 'id' | 'ticketNumber'> | null): ChatMessageDTO;
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97
107
|
/**
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|
98
108
|
* The ticket line a dispatcher should render for a message (see {@link withTicketMarker}).
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99
109
|
*
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@@ -127,6 +137,13 @@ export declare function receiptText(ticket: Pick<Request, 'ticketNumber'>): stri
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127
137
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* @returns `TKT-123 已取消记录`
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|
128
138
|
*/
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|
129
139
|
export declare function dismissedReceiptText(ticket: Pick<Request, 'ticketNumber'>): string;
|
|
140
|
+
/**
|
|
141
|
+
* Receipt text once the ticket is accepted.
|
|
142
|
+
*
|
|
143
|
+
* @param ticket - The ticket
|
|
144
|
+
* @returns `TKT-123 已完成`
|
|
145
|
+
*/
|
|
146
|
+
export declare function doneReceiptText(ticket: Pick<Request, 'ticketNumber'>): string;
|
|
130
147
|
/** The slice of SlackService the Slack receipt sink uses. */
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|
131
148
|
export interface ReceiptSlackApi {
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132
149
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addReaction?(channelId: string, messageTs: string, emoji: string, botToken?: string): Promise<void>;
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@@ -1 +1 @@
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1
|
-
{"version":3,"file":"ticket-channel-hooks.d.ts","sourceRoot":"","sources":["../../../../../../backend/src/services/v3/ticket-channel-hooks.ts"],"names":[],"mappings":"AAAA;;;;;;;;;;;;;;;GAeG;
|
|
1
|
+
{"version":3,"file":"ticket-channel-hooks.d.ts","sourceRoot":"","sources":["../../../../../../backend/src/services/v3/ticket-channel-hooks.ts"],"names":[],"mappings":"AAAA;;;;;;;;;;;;;;;GAeG;AAIH,OAAO,KAAK,EAAE,OAAO,EAAE,MAAM,iCAAiC,CAAC;AAM/D,OAAO,KAAK,EAAE,UAAU,EAAE,MAAM,4BAA4B,CAAC;AAC7D,OAAO,KAAK,EAAE,cAAc,EAAE,cAAc,EAAE,MAAM,qBAAqB,CAAC;AAC1E,OAAO,KAAK,EAAE,mBAAmB,EAAE,MAAM,gCAAgC,CAAC;AAC1E,OAAO,KAAK,EACV,aAAa,EACb,aAAa,EAEb,mBAAmB,EACnB,iBAAiB,EAClB,MAAM,4BAA4B,CAAC;AAMpC;;;;;GAKG;AACH,wBAAgB,oBAAoB,CAAC,cAAc,EAAE,MAAM,GAAG,MAAM,CAEnE;AAED;;;;;;GAMG;AACH,wBAAgB,cAAc,CAAC,cAAc,EAAE,MAAM,EAAE,YAAY,EAAE,MAAM,GAAG,MAAM,CAEnF;AAED;;;;;GAKG;AACH,wBAAgB,qBAAqB,CAAC,aAAa,EAAE,MAAM,GAAG,MAAM,CAEnE;AAED;;;;;;GAMG;AACH,wBAAgB,eAAe,CAAC,aAAa,EAAE,MAAM,EAAE,aAAa,EAAE,MAAM,GAAG,MAAM,CAEpF;AAMD;;;;;;;;;;GAUG;AACH,wBAAgB,kBAAkB,CAAC,OAAO,EAAE,IAAI,CAAC,cAAc,EAAE,YAAY,GAAG,UAAU,CAAC,GAAG,OAAO,CAOpG;AAMD;;;;;GAKG;AACH,wBAAgB,eAAe,CAAC,OAAO,EAAE,aAAa,GAAG,IAAI,GAAG,OAAO,GAAG,IAAI,CAG7E;AAED;;;;;;GAMG;AACH,wBAAgB,kBAAkB,CAAC,MAAM,EAAE,IAAI,CAAC,OAAO,EAAE,IAAI,GAAG,cAAc,CAAC,GAAG,IAAI,GAAG,MAAM,CAS9F;AAED;;;;;;GAMG;AACH,wBAAgB,gBAAgB,CAAC,IAAI,EAAE,MAAM,EAAE,MAAM,EAAE,IAAI,CAAC,OAAO,EAAE,IAAI,GAAG,cAAc,CAAC,GAAG,IAAI,GAAG,MAAM,CAG1G;AAED;;;;;;;;GAQG;AACH,wBAAgB,gBAAgB,CAAC,OAAO,EAAE,cAAc,EAAE,MAAM,EAAE,IAAI,CAAC,OAAO,EAAE,IAAI,GAAG,cAAc,CAAC,GAAG,IAAI,GAAG,cAAc,CAO7H;AAED;;;;;;;;GAQG;AACH,wBAAgB,iBAAiB,CAAC,OAAO,EAAE,cAAc,EAAE,MAAM,EAAE,IAAI,CAAC,OAAO,EAAE,IAAI,GAAG,cAAc,CAAC,GAAG,IAAI,GAAG,cAAc,CAO9H;AAED;;;;;GAKG;AACH,wBAAgB,YAAY,CAAC,OAAO,EAAE,IAAI,CAAC,cAAc,EAAE,UAAU,CAAC,GAAG,MAAM,GAAG,SAAS,CAG1F;AAED;;;;;;;;;GASG;AACH,wBAAsB,YAAY,CAChC,MAAM,EAAE,IAAI,CAAC,mBAAmB,EAAE,mBAAmB,CAAC,GAAG,IAAI,EAC7D,OAAO,EAAE,aAAa,EACtB,SAAS,GAAE,MAA2C,GACrD,OAAO,CAAC,aAAa,GAAG,IAAI,CAAC,CAY/B;AAMD;;;;;;GAMG;AACH,wBAAgB,WAAW,CAAC,MAAM,EAAE,IAAI,CAAC,OAAO,EAAE,cAAc,CAAC,GAAG,MAAM,CAEzE;AAED;;;;;GAKG;AACH,wBAAgB,oBAAoB,CAAC,MAAM,EAAE,IAAI,CAAC,OAAO,EAAE,cAAc,CAAC,GAAG,MAAM,CAElF;AAED;;;;;GAKG;AACH,wBAAgB,eAAe,CAAC,MAAM,EAAE,IAAI,CAAC,OAAO,EAAE,cAAc,CAAC,GAAG,MAAM,CAE7E;AAMD,6DAA6D;AAC7D,MAAM,WAAW,eAAe;IAC9B,WAAW,CAAC,CAAC,SAAS,EAAE,MAAM,EAAE,SAAS,EAAE,MAAM,EAAE,KAAK,EAAE,MAAM,EAAE,QAAQ,CAAC,EAAE,MAAM,GAAG,OAAO,CAAC,IAAI,CAAC,CAAC;IACpG,cAAc,CAAC,CAAC,SAAS,EAAE,MAAM,EAAE,SAAS,EAAE,MAAM,EAAE,KAAK,EAAE,MAAM,EAAE,QAAQ,CAAC,EAAE,MAAM,GAAG,OAAO,CAAC,IAAI,CAAC,CAAC;IACvG,aAAa,CAAC,SAAS,EAAE,MAAM,EAAE,SAAS,EAAE,MAAM,EAAE,IAAI,EAAE,MAAM,EAAE,MAAM,CAAC,EAAE,UAAU,EAAE,EAAE,QAAQ,CAAC,EAAE,MAAM,GAAG,OAAO,CAAC,IAAI,CAAC,CAAC;CAC5H;AAED,uCAAuC;AACvC,MAAM,WAAW,oBAAoB;IACnC,KAAK,EAAE,eAAe,CAAC;IACvB,6DAA6D;IAC7D,WAAW,CAAC,EAAE,CAAC,YAAY,EAAE,MAAM,KAAK,MAAM,GAAG,SAAS,CAAC;CAC5D;AAED;;;;;;;;GAQG;AACH,wBAAgB,sBAAsB,CAAC,IAAI,EAAE,oBAAoB,GAAG,iBAAiB,CA0CpF;AAMD,gEAAgE;AAChE,MAAM,WAAW,cAAc;IAC7B,UAAU,CAAC,KAAK,EAAE;QAChB,SAAS,EAAE,MAAM,CAAC;QAClB,UAAU,EAAE,QAAQ,CAAC;QACrB,QAAQ,EAAE,MAAM,CAAC;QACjB,OAAO,EAAE,MAAM,CAAC;QAChB,WAAW,CAAC,EAAE,aAAa,CAAC;QAC5B,QAAQ,CAAC,EAAE,MAAM,CAAC;QAClB,QAAQ,EAAE;YAAE,MAAM,EAAE,QAAQ,CAAC;YAAC,CAAC,GAAG,EAAE,MAAM,GAAG,OAAO,CAAA;SAAE,CAAC;KACxD,GAAG;QAAE,OAAO,EAAE,cAAc,CAAA;KAAE,CAAC;IAChC,mBAAmB,CAAC,SAAS,EAAE,MAAM,EAAE,OAAO,EAAE,MAAM,EAAE,aAAa,CAAC,EAAE,MAAM,CAAC,MAAM,EAAE,OAAO,CAAC,GAAG,cAAc,GAAG,IAAI,CAAC;CACzH;AAED,yCAAyC;AACzC,MAAM,WAAW,qBAAqB;IACpC,IAAI,EAAE,cAAc,CAAC;IACrB,2EAA2E;IAC3E,SAAS,CAAC,EAAE,CAAC,OAAO,EAAE,cAAc,KAAK,IAAI,CAAC;CAC/C;AAED;;;;;;;GAOG;AACH,wBAAgB,uBAAuB,CAAC,IAAI,EAAE,qBAAqB,GAAG,iBAAiB,CA+CtF;AAMD;;;;;;;;GAQG;AACH,wBAAgB,mBAAmB,CAAC,SAAS,EAAE,MAAM,EAAE,SAAS,EAAE,MAAM,GAAG,MAAM,CAEhF;AAED;;;;;;;;;GASG;AACH,wBAAgB,yBAAyB,CAAC,SAAS,EAAE,MAAM,EAAE,SAAS,EAAE,MAAM,GAAG,MAAM,CAEtF;AAED;;;;;;GAMG;AACH,wBAAgB,iCAAiC,CAAC,OAAO,EAAE,IAAI,CAAC,cAAc,EAAE,MAAM,GAAG,cAAc,CAAC,GAAG,OAAO,CAEjH;AAED;;;;;;;GAOG;AACH,wBAAgB,mBAAmB,CACjC,OAAO,EAAE,cAAc,EACvB,OAAO,EAAE,cAAc,EACvB,aAAa,EAAE,OAAO,CAAC,mBAAmB,EAAE,MAAM,GAAG,QAAQ,GAAG,QAAQ,CAAC,GACxE,aAAa,GAAG,IAAI,CAmBtB;AAED;;;;;;;;;;;GAWG;AACH,wBAAsB,wBAAwB,CAC5C,MAAM,EAAE,IAAI,CAAC,mBAAmB,EAAE,mBAAmB,CAAC,GAAG,IAAI,EAC7D,OAAO,EAAE,cAAc,EACvB,OAAO,EAAE,cAAc,EACvB,MAAM,EAAE,OAAO,CAAC,mBAAmB,EAAE,MAAM,GAAG,QAAQ,GAAG,QAAQ,CAAC,GACjE,OAAO,CAAC,cAAc,CAAC,CAUzB;AAMD,+DAA+D;AAC/D,MAAM,WAAW,gBAAgB;IAC/B,IAAI,EAAE,MAAM,CAAC;IACb,cAAc,EAAE,MAAM,CAAC;IACvB,EAAE,EAAE,MAAM,CAAC;IACX,QAAQ,CAAC,EAAE,MAAM,CAAC;IAClB,MAAM,EAAE,MAAM,CAAC;IACf,QAAQ,CAAC,EAAE,MAAM,CAAC;IAClB,4DAA4D;IAC5D,kBAAkB,CAAC,EAAE,MAAM,CAAC;IAC5B,QAAQ,CAAC,EAAE,OAAO,CAAC;IACnB;;;;OAIG;IACH,WAAW,CAAC,EAAE,MAAM,GAAG,IAAI,CAAC;CAC7B;AAED;;;;;;;;;;;;GAYG;AACH,wBAAgB,kBAAkB,CAChC,KAAK,EAAE,gBAAgB,EACvB,OAAO,EAAE,eAAe,GAAG,cAAc,GAAG,UAAU,EACtD,OAAO,GAAE;IAAE,WAAW,CAAC,EAAE,MAAM,CAAC;IAAC,aAAa,CAAC,EAAE,MAAM,CAAA;CAAO,GAC7D,aAAa,CAqCf"}
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@@ -15,6 +15,7 @@
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* @module services/v3/ticket-channel-hooks
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*/
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import { ORCHESTRATOR_SESSION_NAME, OWNER_EVIDENCE_METADATA, TICKET_CONSTANTS } from '../../constants.js';
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18
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+
import { getTicketReviewService } from './ticket-review.service.js';
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import { formatTicketMarker, formatTicketNumber, } from '../../types/v2/ticket.types.js';
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// ---------------------------------------------------------------------------
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// Refs
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@@ -94,9 +95,7 @@ export function isOwnerChatMessage(message) {
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94
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export function ticketOfOutcome(outcome) {
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if (!outcome)
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return null;
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97
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-
return outcome.action === '
|
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98
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-
? outcome.ticket
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-
: null;
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98
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+
return outcome.action === 'ignored' || outcome.action === 'dismissed' ? null : outcome.ticket;
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}
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/**
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* The line added to a message delivered to an agent: the machine-readable
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@@ -112,7 +111,8 @@ export function ticketDeliveryLine(ticket) {
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if (!marker)
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return '';
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const tkt = formatTicketNumber(ticket.ticketNumber);
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-
return `${marker} 这条消息已记为工单 ${tkt}。为它创建 WorkItem（delegate-task / create-task / decompose-goal）时加上 --request-id ${ticket.id}
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114
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+
return (`${marker} 这条消息已记为工单 ${tkt}。为它创建 WorkItem（delegate-task / create-task / decompose-goal）时加上 --request-id ${ticket.id}。` +
|
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115
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+
`回答前用 ticket-check --ticket ${tkt} 看验收标准（有「打回」来源的先查）。`);
|
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}
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117
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/**
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118
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* Append the ticket line to a text delivered through the message queue.
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@@ -143,6 +143,23 @@ export function withTicketMarker(message, ticket) {
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143
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metadata: { ...(message.metadata ?? {}), [TICKET_CONSTANTS.MESSAGE_MARKER_METADATA_KEY]: line },
|
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};
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145
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}
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+
/**
|
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147
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+
* {@link withTicketMarker}, and remember that this chat-v2 turn opened the
|
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148
|
+
* ticket, so the agent's answer in the same thread can be matched to it
|
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149
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+
* (Phase 2 review). The link is fire-and-forget; delivery never waits on it.
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+
*
|
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151
|
+
* @param message - The persisted owner message about to be dispatched
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|
+
* @param ticket - The ticket it belongs to, or null
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153
|
+
* @returns The message to dispatch (see {@link withTicketMarker})
|
|
154
|
+
*/
|
|
155
|
+
export function markAndLinkTicket(message, ticket) {
|
|
156
|
+
if (ticket && typeof ticket.ticketNumber === 'number') {
|
|
157
|
+
void getTicketReviewService()
|
|
158
|
+
?.noteChatTurn(ticket.id, message)
|
|
159
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+
.catch(() => undefined);
|
|
160
|
+
}
|
|
161
|
+
return withTicketMarker(message, ticket);
|
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162
|
+
}
|
|
146
163
|
/**
|
|
147
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|
* The ticket line a dispatcher should render for a message (see {@link withTicketMarker}).
|
|
148
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|
*
|
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@@ -201,6 +218,15 @@ export function receiptText(ticket) {
|
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201
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|
export function dismissedReceiptText(ticket) {
|
|
202
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|
return TICKET_CONSTANTS.RECEIPT.DISMISSED(formatTicketNumber(ticket.ticketNumber ?? 0));
|
|
203
220
|
}
|
|
221
|
+
/**
|
|
222
|
+
* Receipt text once the ticket is accepted.
|
|
223
|
+
*
|
|
224
|
+
* @param ticket - The ticket
|
|
225
|
+
* @returns `TKT-123 已完成`
|
|
226
|
+
*/
|
|
227
|
+
export function doneReceiptText(ticket) {
|
|
228
|
+
return TICKET_CONSTANTS.RECEIPT.DONE(formatTicketNumber(ticket.ticketNumber ?? 0));
|
|
229
|
+
}
|
|
204
230
|
/**
|
|
205
231
|
* Receipts as a reply in the Slack thread the owner wrote in, through the same
|
|
206
232
|
* SlackService the channel already posts with. The dismiss button is added
|
|
@@ -248,6 +274,14 @@ export function createSlackReceiptSink(deps) {
|
|
|
248
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|
// `blocks: []` drops the button; Slack keeps old blocks when omitted.
|
|
249
275
|
await deps.slack.updateMessage(receipt.slackChannelId, receipt.ts, dismissedReceiptText(ticket), [], tokenFor(receipt.postedAs));
|
|
250
276
|
},
|
|
277
|
+
async markDone(_ticket, receipt) {
|
|
278
|
+
// Only reaction receipts change: 🎫 → ✅, still no message.
|
|
279
|
+
if (receipt.kind !== 'slack' || !receipt.reaction)
|
|
280
|
+
return;
|
|
281
|
+
const token = tokenFor(receipt.postedAs);
|
|
282
|
+
await deps.slack.removeReaction?.(receipt.slackChannelId, receipt.ts, receipt.reaction, token).catch(() => undefined);
|
|
283
|
+
await deps.slack.addReaction?.(receipt.slackChannelId, receipt.ts, TICKET_CONSTANTS.RECEIPT.DONE_REACTION, token);
|
|
284
|
+
},
|
|
251
285
|
};
|
|
252
286
|
}
|
|
253
287
|
/**
|
|
@@ -296,6 +330,19 @@ export function createChatV2ReceiptSink(deps) {
|
|
|
296
330
|
if (updated)
|
|
297
331
|
deps.broadcast?.(updated);
|
|
298
332
|
},
|
|
333
|
+
async markDone(ticket, receipt) {
|
|
334
|
+
if (receipt.kind !== 'chat-v2')
|
|
335
|
+
return;
|
|
336
|
+
const updated = deps.chat.updateSystemMessage(receipt.messageId, doneReceiptText(ticket), {
|
|
337
|
+
[TICKET_CONSTANTS.RECEIPT_METADATA_KEY]: {
|
|
338
|
+
ticketId: ticket.id,
|
|
339
|
+
tkt: formatTicketNumber(ticket.ticketNumber ?? 0),
|
|
340
|
+
status: 'done',
|
|
341
|
+
},
|
|
342
|
+
});
|
|
343
|
+
if (updated)
|
|
344
|
+
deps.broadcast?.(updated);
|
|
345
|
+
},
|
|
299
346
|
};
|
|
300
347
|
}
|
|
301
348
|
// ---------------------------------------------------------------------------
|
|
@@ -383,7 +430,7 @@ export async function intakeChatV2OwnerMessage(intake, channel, message, origin)
|
|
|
383
430
|
if (!intakeMessage)
|
|
384
431
|
return message;
|
|
385
432
|
const outcome = await intakeWithin(intake, intakeMessage);
|
|
386
|
-
return
|
|
433
|
+
return markAndLinkTicket(message, ticketOfOutcome(outcome));
|
|
387
434
|
}
|
|
388
435
|
catch {
|
|
389
436
|
// Ticket intake must never stop a message from being delivered.
|
|
@@ -1 +1 @@
|
|
|
1
|
-
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* @module services/v3/ticket-intake.service
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*/
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import { type Request, type RequestStatus } from '../../types/v2/request.types.js';
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import { type TicketOrigin, type TicketReceipt, type TicketKind, type TicketBoardColumn, type TicketPriorityLabel, type BoardWorkItemView } from '../../types/v2/ticket.types.js';
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import { type TicketOrigin, type TicketReceipt, type TicketKind, type TicketBoardColumn, type TicketPriorityLabel, type BoardWorkItemView, type TicketAcceptance, type TicketReply } from '../../types/v2/ticket.types.js';
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/**
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* Length of a text for the length gate, counting wide (CJK) characters twice:
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* a Chinese sentence says as much in 7 characters as an English one in 14.
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@@ -118,10 +118,32 @@ export type IntakeOutcome = {
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} | {
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action: 'dismissed';
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ticket: Request;
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}
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/** 验过了 on a 待验收 ticket (Phase 2) */
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| {
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action: 'verified';
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ticket: Request;
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}
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/** 打回 on a 待验收 ticket (Phase 2) */
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| {
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action: 'rejected';
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ticket: Request;
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} | {
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action: 'ignored';
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reason: string;
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};
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/** The review actions intake hands 验过了 / 打回 / follow-ups to (TicketReviewService). */
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export interface IntakeReviewHandler {
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verify(ref: string): Promise<{
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ok: boolean;
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ticket?: Request;
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}>;
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reject(ref: string, reason: string, via: 'thread'): Promise<{
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ok: boolean;
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ticket?: Request;
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}>;
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reopenOnFollowUp(ticketId: string): Promise<Request | null>;
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}
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/** Posts and edits receipts on one kind of surface. */
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export interface TicketReceiptSink {
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/**
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@@ -139,6 +161,13 @@ export interface TicketReceiptSink {
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* @param receipt - The receipt to edit
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*/
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markDismissed(ticket: Request, receipt: TicketReceipt): Promise<void>;
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/**
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* Change an existing receipt to "done" (Phase 2).
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*
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* @param ticket - The accepted ticket
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* @param receipt - The receipt to edit
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+
*/
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markDone?(ticket: Request, receipt: TicketReceipt): Promise<void>;
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}
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/** RequestService surface the intake needs (narrow for tests). */
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export interface TicketRequestStore {
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@@ -166,6 +195,17 @@ export interface TicketListItem {
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tags: string[];
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createdAt: string;
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updatedAt: string;
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|
+
/** Live acceptance criteria (removed ones left out) */
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+
acceptance: TicketAcceptance[];
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/** Start of the latest agent answer */
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reply: TicketReply | null;
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+
rejectCount: number;
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+
submitCount: number;
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/** When it last went to 待验收 */
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+
submittedAt: string | null;
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+
completedAt: string | null;
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+
/** When silence will accept it (待验收 only) */
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+
autoAcceptAt: string | null;
|
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|
}
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/** Filters for {@link TicketIntakeService.list}. */
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|
export interface TicketListQuery {
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@@ -202,6 +242,8 @@ export declare class TicketIntakeService {
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private readonly sinks;
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/** Serialises intake so two messages in one thread cannot both open a ticket. */
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private chain;
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+
/** 验过了 / 打回 handler (Phase 2); absent = those words are plain follow-ups */
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+
private review;
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/**
|
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* @param deps - Request store and optional WorkItem lookup
|
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|
*/
|
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@@ -213,6 +255,18 @@ export declare class TicketIntakeService {
|
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* @param sink - The poster, or null to remove
|
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|
*/
|
|
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|
setReceiptSink(kind: ReceiptTarget['kind'], sink: TicketReceiptSink | null): void;
|
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|
+
/**
|
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|
+
* Wire the review handler (Phase 2).
|
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+
*
|
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261
|
+
* @param handler - The handler, or null to remove
|
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+
*/
|
|
263
|
+
setReviewHandler(handler: IntakeReviewHandler | null): void;
|
|
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|
+
/**
|
|
265
|
+
* Mark a ticket's receipt done (🎫 → ✅ on Slack, 「已完成」 in chat-v2).
|
|
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|
+
*
|
|
267
|
+
* @param ticket - The done ticket
|
|
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|
+
*/
|
|
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|
+
markReceiptDone(ticket: Request): Promise<void>;
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|
/**
|
|
217
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|
* Spec entry point: take one inbound message.
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*
|
|
@@ -238,6 +292,14 @@ export declare class TicketIntakeService {
|
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|
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|
* @returns The outcome
|
|
239
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|
*/
|
|
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|
private process;
|
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|
+
/**
|
|
296
|
+
* Hand a 验过了 / 打回 to the review handler.
|
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297
|
+
*
|
|
298
|
+
* @param ticket - The 待验收 ticket
|
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|
+
* @param review - What the owner said
|
|
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|
+
* @returns The outcome
|
|
301
|
+
*/
|
|
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|
+
private applyReview;
|
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|
/**
|
|
242
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|
* Log and build an `ignored` outcome.
|
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|
*
|
|
@@ -1 +1 @@
|
|
|
1
|
-
{"version":3,"file":"ticket-intake.service.d.ts","sourceRoot":"","sources":["../../../../../../backend/src/services/v3/ticket-intake.service.ts"],"names":[],"mappings":"AAAA;;;;;;;;;;;;;;;;;;;;;;GAsBG;AAMH,OAAO,EACL,KAAK,OAAO,EACZ,KAAK,aAAa,EAGnB,MAAM,iCAAiC,CAAC;AACzC,OAAO,EACL,KAAK,YAAY,EACjB,KAAK,aAAa,EAClB,KAAK,UAAU,EACf,KAAK,iBAAiB,EACtB,KAAK,mBAAmB,EACxB,KAAK,iBAAiB,
|
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1
|
+
{"version":3,"file":"ticket-intake.service.d.ts","sourceRoot":"","sources":["../../../../../../backend/src/services/v3/ticket-intake.service.ts"],"names":[],"mappings":"AAAA;;;;;;;;;;;;;;;;;;;;;;GAsBG;AAMH,OAAO,EACL,KAAK,OAAO,EACZ,KAAK,aAAa,EAGnB,MAAM,iCAAiC,CAAC;AACzC,OAAO,EACL,KAAK,YAAY,EACjB,KAAK,aAAa,EAClB,KAAK,UAAU,EACf,KAAK,iBAAiB,EACtB,KAAK,mBAAmB,EACxB,KAAK,iBAAiB,EAWtB,KAAK,gBAAgB,EACrB,KAAK,WAAW,EACjB,MAAM,gCAAgC,CAAC;AAuBxC;;;;;;GAMG;AACH,wBAAgB,kBAAkB,CAAC,IAAI,EAAE,MAAM,GAAG,MAAM,CAIvD;AAED;;;;;GAKG;AACH,wBAAgB,sBAAsB,CAAC,OAAO,EAAE,MAAM,GAAG,MAAM,GAAG,IAAI,CAMrE;AAED;;;;;;GAMG;AACH,wBAAgB,gBAAgB,CAAC,OAAO,EAAE,MAAM,EAAE,cAAc,UAAQ,GAAG,MAAM,GAAG,IAAI,CAOvF;AAED;;;;;GAKG;AACH,wBAAgB,aAAa,CAAC,IAAI,EAAE,MAAM,GAAG,OAAO,CAEnD;AAMD,wCAAwC;AACxC,MAAM,MAAM,aAAa,GACrB;IACE,IAAI,EAAE,OAAO,CAAC;IACd,cAAc,EAAE,MAAM,CAAC;IACvB,4EAA4E;IAC5E,QAAQ,EAAE,MAAM,CAAC;IACjB,4EAA4E;IAC5E,MAAM,CAAC,EAAE,MAAM,CAAC;IAChB;;;;;OAKG;IACH,SAAS,CAAC,EAAE,MAAM,CAAC;CACpB,GACD;IACE,IAAI,EAAE,SAAS,CAAC;IAChB,aAAa,EAAE,MAAM,CAAC;IACtB,yCAAyC;IACzC,QAAQ,CAAC,EAAE,MAAM,CAAC;CACnB,CAAC;AAEN,4CAA4C;AAC5C,MAAM,WAAW,aAAa;IAC5B,mEAAmE;IACnE,IAAI,EAAE,MAAM,CAAC;IACb,wBAAwB;IACxB,MAAM,EAAE,YAAY,CAAC;IACrB,+BAA+B;IAC/B,WAAW,CAAC,EAAE,aAAa,CAAC;QAAE,IAAI,CAAC,EAAE,MAAM,CAAA;KAAE,CAAC,CAAC;IAC/C,qFAAqF;IACrF,OAAO,EAAE,OAAO,CAAC;IACjB,kEAAkE;IAClE,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB;;;;OAIG;IACH,eAAe,CAAC,EAAE,MAAM,CAAC;IACzB;;;;OAIG;IACH,qBAAqB,CAAC,EAAE,MAAM,CAAC;IAC/B,mEAAmE;IACnE,IAAI,CAAC,EAAE,SAAS,MAAM,EAAE,CAAC;IACzB,sDAAsD;IACtD,OAAO,CAAC,EAAE,aAAa,CAAC;CACzB;AAED,sCAAsC;AACtC,MAAM,MAAM,aAAa,GACrB;IAAE,MAAM,EAAE,SAAS,CAAC;IAAC,MAAM,EAAE,OAAO,CAAA;CAAE,GACtC;IAAE,MAAM,EAAE,UAAU,CAAC;IAAC,MAAM,EAAE,OAAO,CAAA;CAAE,GACvC;IAAE,MAAM,EAAE,WAAW,CAAC;IAAC,MAAM,EAAE,OAAO,CAAA;CAAE,GACxC;IAAE,MAAM,EAAE,WAAW,CAAC;IAAC,MAAM,EAAE,OAAO,CAAA;CAAE;AAC1C,oCAAoC;GAClC;IAAE,MAAM,EAAE,UAAU,CAAC;IAAC,MAAM,EAAE,OAAO,CAAA;CAAE;AACzC,mCAAmC;GACjC;IAAE,MAAM,EAAE,UAAU,CAAC;IAAC,MAAM,EAAE,OAAO,CAAA;CAAE,GACvC;IAAE,MAAM,EAAE,SAAS,CAAC;IAAC,MAAM,EAAE,MAAM,CAAA;CAAE,CAAC;AAE1C,sFAAsF;AACtF,MAAM,WAAW,mBAAmB;IAClC,MAAM,CAAC,GAAG,EAAE,MAAM,GAAG,OAAO,CAAC;QAAE,EAAE,EAAE,OAAO,CAAC;QAAC,MAAM,CAAC,EAAE,OAAO,CAAA;KAAE,CAAC,CAAC;IAChE,MAAM,CAAC,GAAG,EAAE,MAAM,EAAE,MAAM,EAAE,MAAM,EAAE,GAAG,EAAE,QAAQ,GAAG,OAAO,CAAC;QAAE,EAAE,EAAE,OAAO,CAAC;QAAC,MAAM,CAAC,EAAE,OAAO,CAAA;KAAE,CAAC,CAAC;IAC/F,gBAAgB,CAAC,QAAQ,EAAE,MAAM,GAAG,OAAO,CAAC,OAAO,GAAG,IAAI,CAAC,CAAC;CAC7D;AAED,uDAAuD;AACvD,MAAM,WAAW,iBAAiB;IAChC;;;;;;OAMG;IACH,IAAI,CAAC,MAAM,EAAE,OAAO,EAAE,MAAM,EAAE,aAAa,GAAG,OAAO,CAAC,aAAa,GAAG,IAAI,CAAC,CAAC;IAC5E;;;;;OAKG;IACH,aAAa,CAAC,MAAM,EAAE,OAAO,EAAE,OAAO,EAAE,aAAa,GAAG,OAAO,CAAC,IAAI,CAAC,CAAC;IACtE;;;;;OAKG;IACH,QAAQ,CAAC,CAAC,MAAM,EAAE,OAAO,EAAE,OAAO,EAAE,aAAa,GAAG,OAAO,CAAC,IAAI,CAAC,CAAC;CACnE;AAED,kEAAkE;AAClE,MAAM,WAAW,kBAAkB;IACjC,MAAM,CAAC,KAAK,EAAE,UAAU,CAAC,OAAO,sBAAsB,EAAE,cAAc,CAAC,QAAQ,CAAC,CAAC,CAAC,CAAC,CAAC,GAAG,OAAO,CAAC,OAAO,CAAC,CAAC;IACxG,OAAO,CAAC,EAAE,EAAE,MAAM,GAAG,OAAO,CAAC,OAAO,GAAG,IAAI,CAAC,CAAC;IAC7C,OAAO,IAAI,OAAO,CAAC,OAAO,EAAE,CAAC,CAAC;IAC9B,MAAM,CAAC,EAAE,EAAE,MAAM,EAAE,OAAO,EAAE,UAAU,CAAC,OAAO,sBAAsB,EAAE,cAAc,CAAC,QAAQ,CAAC,CAAC,CAAC,CAAC,CAAC,GAAG,OAAO,CAAC,OAAO,CAAC,CAAC;IACtH,cAAc,IAAI,MAAM,CAAC;CAC1B;AAED,mDAAmD;AACnD,MAAM,WAAW,cAAc;IAC7B,EAAE,EAAE,MAAM,CAAC;IACX,GAAG,EAAE,MAAM,GAAG,IAAI,CAAC;IACnB,YAAY,EAAE,MAAM,GAAG,IAAI,CAAC;IAC5B,KAAK,EAAE,MAAM,CAAC;IACd,WAAW,EAAE,MAAM,CAAC;IACpB,IAAI,EAAE,UAAU,CAAC;IACjB,MAAM,EAAE,iBAAiB,CAAC;IAC1B,MAAM,EAAE,aAAa,CAAC;IACtB,QAAQ,EAAE,OAAO,CAAC,UAAU,CAAC,CAAC;IAC9B,aAAa,EAAE,mBAAmB,CAAC;IACnC,MAAM,EAAE,YAAY,GAAG,IAAI,CAAC;IAC5B,QAAQ,EAAE,MAAM,GAAG,IAAI,CAAC;IACxB,WAAW,EAAE,MAAM,EAAE,CAAC;IACtB,IAAI,EAAE,MAAM,EAAE,CAAC;IACf,SAAS,EAAE,MAAM,CAAC;IAClB,SAAS,EAAE,MAAM,CAAC;IAClB,uDAAuD;IACvD,UAAU,EAAE,gBAAgB,EAAE,CAAC;IAC/B,uCAAuC;IACvC,KAAK,EAAE,WAAW,GAAG,IAAI,CAAC;IAC1B,WAAW,EAAE,MAAM,CAAC;IACpB,WAAW,EAAE,MAAM,CAAC;IACpB,+BAA+B;IAC/B,WAAW,EAAE,MAAM,GAAG,IAAI,CAAC;IAC3B,WAAW,EAAE,MAAM,GAAG,IAAI,CAAC;IAC3B,6CAA6C;IAC7C,YAAY,EAAE,MAAM,GAAG,IAAI,CAAC;CAC7B;AAED,oDAAoD;AACpD,MAAM,WAAW,eAAe;IAC9B,MAAM,CAAC,EAAE,iBAAiB,CAAC;IAC3B,IAAI,CAAC,EAAE,UAAU,CAAC;IAClB,8DAA8D;IAC9D,CAAC,CAAC,EAAE,MAAM,CAAC;IACX,mEAAmE;IACnE,aAAa,CAAC,EAAE,OAAO,CAAC;CACzB;AAED,qDAAqD;AACrD,MAAM,MAAM,aAAa,GACrB;IAAE,EAAE,EAAE,IAAI,CAAC;IAAC,MAAM,EAAE,OAAO,CAAC;IAAC,gBAAgB,EAAE,OAAO,CAAA;CAAE,GACxD;IAAE,EAAE,EAAE,KAAK,CAAC;IAAC,MAAM,EAAE,WAAW,GAAG,cAAc,GAAG,oBAAoB,CAAC;IAAC,MAAM,CAAC,EAAE,OAAO,CAAA;CAAE,CAAC;AAEjG,gCAAgC;AAChC,MAAM,WAAW,uBAAuB;IACtC,QAAQ,EAAE,kBAAkB,CAAC;IAC7B,8DAA8D;IAC9D,YAAY,CAAC,EAAE,CAAC,EAAE,EAAE,MAAM,KAAK,OAAO,CAAC,iBAAiB,GAAG,IAAI,GAAG,SAAS,CAAC,CAAC;IAC7E,GAAG,CAAC,EAAE,MAAM,IAAI,CAAC;CAClB;AAYD;;GAEG;AACH,qBAAa,mBAAmB;IAWlB,OAAO,CAAC,QAAQ,CAAC,IAAI;IAVjC,OAAO,CAAC,QAAQ,CAAC,MAAM,CAAkB;IACzC,OAAO,CAAC,QAAQ,CAAC,KAAK,CAAiE;IACvF,iFAAiF;IACjF,OAAO,CAAC,KAAK,CAAuC;IACpD,4EAA4E;IAC5E,OAAO,CAAC,MAAM,CAAoC;IAElD;;OAEG;gBAC0B,IAAI,EAAE,uBAAuB;IAI1D;;;;;OAKG;IACH,cAAc,CAAC,IAAI,EAAE,aAAa,CAAC,MAAM,CAAC,EAAE,IAAI,EAAE,iBAAiB,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@@ -26,7 +26,7 @@ import { LoggerService } from '../core/logger.service.js';
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import { modifyJsonFile } from '../../utils/file-io.utils.js';
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import { TICKET_CONSTANTS } from '../../constants.js';
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import { TERMINAL_REQUEST_STATUSES, isValidRequestTransition, } from '../../types/v2/request.types.js';
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-
import { formatTicketNumber, parseTicketNumber, deriveBoardColumn, ticketPriorityLabel, inferTicketKind, uniqueTicketIdFromTexts, } from '../../types/v2/ticket.types.js';
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import { formatTicketNumber, parseTicketNumber, deriveBoardColumn, ticketPriorityLabel, inferTicketKind, uniqueTicketIdFromTexts, parseReviewReply, activeAcceptance, ticketNeedsReview, } from '../../types/v2/ticket.types.js';
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// ---------------------------------------------------------------------------
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// Suppression gate (moved here from SlackOrchestratorBridge so every channel
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/** Serialises intake so two messages in one thread cannot both open a ticket. */
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/** 验过了 / 打回 handler (Phase 2); absent = those words are plain follow-ups */
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review = null;
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/**
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*
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*/
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setReviewHandler(handler) {
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this.review = handler;
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}
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/**
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* Mark a ticket's receipt done (🎫 → ✅ on Slack, 「已完成」 in chat-v2).
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*
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* @param ticket - The done ticket
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*/
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async markReceiptDone(ticket) {
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if (!ticket.receipt)
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return;
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const sink = this.sinks[ticket.receipt.kind];
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if (sink?.markDone)
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await sink.markDone(ticket, ticket.receipt);
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}
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/**
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*
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@@ -186,6 +208,7 @@ export class TicketIntakeService {
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return { action: 'duplicate', ticket: duplicate };
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// A follow-up in a thread that already has a ticket.
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const threadTicket = this.findThreadTicket(all, message);
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+
const review = parseReviewReply(text);
|
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|
if (threadTicket) {
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if (TERMINAL_REQUEST_STATUSES.has(threadTicket.status)) {
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// Only a dismissed thread stays quiet; a finished one may open a new ticket.
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@@ -193,10 +216,25 @@ export class TicketIntakeService {
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|
return this.ignored(message, 'thread_dismissed');
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|
}
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|
}
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|
+
else if (threadTicket.status === 'waiting_confirmation' && this.review) {
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|
+
if (review)
|
|
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|
+
return this.applyReview(threadTicket, review);
|
|
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|
+
// Anything else from the owner: the agent is back on it.
|
|
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|
+
await this.review.reopenOnFollowUp(threadTicket.id);
|
|
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|
+
return this.appendToTicket(threadTicket, message, text);
|
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|
+
}
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|
else {
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|
return this.appendToTicket(threadTicket, message, text);
|
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|
}
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|
}
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230
|
+
// 验过了 / 打回 outside a thread (DMs, where every message is top-level):
|
|
231
|
+
// the newest 待验收 ticket of this conversation.
|
|
232
|
+
if (review && this.review && message.conversationRef) {
|
|
233
|
+
const conversation = message.conversationRef;
|
|
234
|
+
const inReview = all.find((r) => r.status === 'waiting_confirmation' && typeof r.ticketNumber === 'number' && this.conversationMatches(r, conversation));
|
|
235
|
+
if (inReview)
|
|
236
|
+
return this.applyReview(inReview, review);
|
|
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|
+
}
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|
200
238
|
const trivial = suppressTrivialOrShort(text);
|
|
201
239
|
if (trivial)
|
|
202
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|
return this.ignored(message, trivial);
|
|
@@ -224,6 +262,8 @@ export class TicketIntakeService {
|
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|
224
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|
ticketNumber,
|
|
225
263
|
kind: inferTicketKind(text),
|
|
226
264
|
origin: message.origin,
|
|
265
|
+
// Phase 2: the owner accepts it (or silence does); cron / mission close alone.
|
|
266
|
+
requiresConfirmation: !TICKET_CONSTANTS.REVIEW.NO_REVIEW_ORIGINS.includes(message.origin.channel),
|
|
227
267
|
...(message.targetAgent ? { assignee: message.targetAgent } : {}),
|
|
228
268
|
});
|
|
229
269
|
this.logger.info('Ticket created', {
|
|
@@ -236,6 +276,23 @@ export class TicketIntakeService {
|
|
|
236
276
|
void this.postReceipt(ticket, message.receipt);
|
|
237
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|
return { action: 'created', ticket };
|
|
238
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|
}
|
|
279
|
+
/**
|
|
280
|
+
* Hand a 验过了 / 打回 to the review handler.
|
|
281
|
+
*
|
|
282
|
+
* @param ticket - The 待验收 ticket
|
|
283
|
+
* @param review - What the owner said
|
|
284
|
+
* @returns The outcome
|
|
285
|
+
*/
|
|
286
|
+
async applyReview(ticket, review) {
|
|
287
|
+
const handler = this.review;
|
|
288
|
+
if (!handler)
|
|
289
|
+
return { action: 'appended', ticket };
|
|
290
|
+
const result = review.action === 'verify' ? await handler.verify(ticket.id) : await handler.reject(ticket.id, review.reason, 'thread');
|
|
291
|
+
const after = result.ticket ?? ticket;
|
|
292
|
+
if (!result.ok)
|
|
293
|
+
return { action: 'appended', ticket: after };
|
|
294
|
+
return review.action === 'verify' ? { action: 'verified', ticket: after } : { action: 'rejected', ticket: after };
|
|
295
|
+
}
|
|
239
296
|
/**
|
|
240
297
|
* Log and build an `ignored` outcome.
|
|
241
298
|
*
|
|
@@ -517,6 +574,15 @@ export class TicketIntakeService {
|
|
|
517
574
|
tags: r.tags,
|
|
518
575
|
createdAt: r.createdAt,
|
|
519
576
|
updatedAt: r.updatedAt,
|
|
577
|
+
acceptance: activeAcceptance(r.acceptance),
|
|
578
|
+
reply: r.reply ?? null,
|
|
579
|
+
rejectCount: r.rejectCount ?? 0,
|
|
580
|
+
submitCount: r.submitCount ?? 0,
|
|
581
|
+
submittedAt: r.submittedAt ?? null,
|
|
582
|
+
completedAt: r.completedAt ?? null,
|
|
583
|
+
autoAcceptAt: r.status === 'waiting_confirmation' && r.submittedAt && ticketNeedsReview(r)
|
|
584
|
+
? new Date(Date.parse(r.submittedAt) + TICKET_CONSTANTS.REVIEW.AUTO_ACCEPT_MS).toISOString()
|
|
585
|
+
: null,
|
|
520
586
|
};
|
|
521
587
|
}
|
|
522
588
|
/**
|
|
@@ -1 +1 @@
|
|
|
1
|
-
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1
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+
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