crewly 1.20.108 → 1.20.110

package/dist/backend/backend/src/controllers/tickets/tickets.controller.d.ts

@@ -5,6 +5,11 @@
  * - GET  /api/tickets?column=&q=&kind=&includeLegacy=  — board-shaped list
  * - GET  /api/tickets/:tkt                             — one ticket by `TKT-123`, `123` or id
  * - POST /api/tickets/:id/dismiss                      — the "不用记" action
+ * - POST /api/tickets/:id/verify                       — 验过了 (Phase 2)
+ * - POST /api/tickets/:id/reject     { reason }        — 打回 (Phase 2)
+ * - PUT  /api/tickets/:id/acceptance { items }         — replace acceptance list (Phase 2)
+ * - POST /api/tickets/:id/self-check { index, result, evidence } — agent self-check (Phase 2)
+ * - PATCH /api/tickets/:id           { title, priority, kind, assignee } — board edits (Phase 2)
  *
  * @module controllers/tickets/tickets.controller
  */
@@ -38,4 +43,41 @@ export declare function getTicket(req: ExpressRequest, res: Response): Promise<v
  * @param res - `{ success, data: ticket, alreadyDismissed }`, 404, 403 or 409
  */
 export declare function dismissTicket(req: ExpressRequest, res: Response): Promise<void>;
+/**
+ * POST /api/tickets/:id/verify — 验过了. Owner only.
+ *
+ * @param req - Express request with `id` param
+ * @param res - `{ success, data: ticket }`, 403, 404 or 409
+ */
+export declare function verifyTicket(req: ExpressRequest, res: Response): Promise<void>;
+/**
+ * POST /api/tickets/:id/reject — 打回 with a required reason. Owner only.
+ * The reason becomes an acceptance criterion and a rework WorkItem is queued.
+ *
+ * @param req - Express request with `id` param and body `{ reason }`
+ * @param res - `{ success, data: ticket }`, 400, 403, 404 or 409
+ */
+export declare function rejectTicket(req: ExpressRequest, res: Response): Promise<void>;
+/**
+ * PUT /api/tickets/:id/acceptance — replace the live acceptance list. Owner only.
+ *
+ * @param req - Express request with body `{ items: [{ text, check? }] }`
+ * @param res - `{ success, data: ticket }`, 400, 403 or 404
+ */
+export declare function setTicketAcceptance(req: ExpressRequest, res: Response): Promise<void>;
+/**
+ * POST /api/tickets/:id/self-check — an agent records its check of one
+ * criterion. Agents may call this.
+ *
+ * @param req - Express request with body `{ index, result: 'pass'|'fail', evidence? }`
+ * @param res - `{ success, data: ticket }`, 400 or 404
+ */
+export declare function selfCheckTicket(req: ExpressRequest, res: Response): Promise<void>;
+/**
+ * PATCH /api/tickets/:id — board edits (title, priority, kind, assignee). Owner only.
+ *
+ * @param req - Express request with a partial body
+ * @param res - `{ success, data: ticket }`, 400, 403 or 404
+ */
+export declare function patchTicket(req: ExpressRequest, res: Response): Promise<void>;
 //# sourceMappingURL=tickets.controller.d.ts.map

package/dist/backend/backend/src/controllers/tickets/tickets.controller.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"tickets.controller.d.ts","sourceRoot":"","sources":["../../../../../../backend/src/controllers/tickets/tickets.controller.ts"],"names":[],"mappings":"AAAA;;;;;;;;;;;;;;GAcG;AAEH,OAAO,KAAK,EAAE,OAAO,IAAI,cAAc,EAAE,QAAQ,EAAE,MAAM,SAAS,CAAC;AAyCnE;;;;;;;;;;GAUG;AACH,wBAAsB,WAAW,CAAC,GAAG,EAAE,cAAc,EAAE,GAAG,EAAE,QAAQ,GAAG,OAAO,CAAC,IAAI,CAAC,CAwBnF;AAED;;;;;GAKG;AACH,wBAAsB,SAAS,CAAC,GAAG,EAAE,cAAc,EAAE,GAAG,EAAE,QAAQ,GAAG,OAAO,CAAC,IAAI,CAAC,CAajF;AAED;;;;;;;;GAQG;AACH,wBAAsB,aAAa,CAAC,GAAG,EAAE,cAAc,EAAE,GAAG,EAAE,QAAQ,GAAG,OAAO,CAAC,IAAI,CAAC,CAyBrF;AAyFD;;;;;GAKG;AACH,wBAAsB,YAAY,CAAC,GAAG,EAAE,cAAc,EAAE,GAAG,EAAE,QAAQ,GAAG,OAAO,CAAC,IAAI,CAAC,CAGpF;AAED;;;;;;GAMG;AACH,wBAAsB,YAAY,CAAC,GAAG,EAAE,cAAc,EAAE,GAAG,EAAE,QAAQ,GAAG,OAAO,CAAC,IAAI,CAAC,CAQpF;AAED;;;;;GAKG;AACH,wBAAsB,mBAAmB,CAAC,GAAG,EAAE,cAAc,EAAE,GAAG,EAAE,QAAQ,GAAG,OAAO,CAAC,IAAI,CAAC,CAkB3F;AAED;;;;;;GAMG;AACH,wBAAsB,eAAe,CAAC,GAAG,EAAE,cAAc,EAAE,GAAG,EAAE,QAAQ,GAAG,OAAO,CAAC,IAAI,CAAC,CASvF;AAED;;;;;GAKG;AACH,wBAAsB,WAAW,CAAC,GAAG,EAAE,cAAc,EAAE,GAAG,EAAE,QAAQ,GAAG,OAAO,CAAC,IAAI,CAAC,CAanF"}

package/dist/backend/backend/src/controllers/tickets/tickets.controller.js

@@ -5,12 +5,18 @@
  * - GET  /api/tickets?column=&q=&kind=&includeLegacy=  — board-shaped list
  * - GET  /api/tickets/:tkt                             — one ticket by `TKT-123`, `123` or id
  * - POST /api/tickets/:id/dismiss                      — the "不用记" action
+ * - POST /api/tickets/:id/verify                       — 验过了 (Phase 2)
+ * - POST /api/tickets/:id/reject     { reason }        — 打回 (Phase 2)
+ * - PUT  /api/tickets/:id/acceptance { items }         — replace acceptance list (Phase 2)
+ * - POST /api/tickets/:id/self-check { index, result, evidence } — agent self-check (Phase 2)
+ * - PATCH /api/tickets/:id           { title, priority, kind, assignee } — board edits (Phase 2)
  *
  * @module controllers/tickets/tickets.controller
  */
 import { getTicketIntakeService, } from '../../services/v3/ticket-intake.service.js';
 import { isTicketBoardColumn, isTicketKind } from '../../types/v2/ticket.types.js';
 import { readAgentSessionHeader } from '../../utils/agent-caller.utils.js';
+import { getTicketReviewService, } from '../../services/v3/ticket-review.service.js';
 /**
  * The wired intake service, or a 503 when boot has not wired it.
  *
@@ -132,4 +138,183 @@ export async function dismissTicket(req, res) {
         res.status(500).json({ success: false, error: error.message });
     }
 }
+// ---------------------------------------------------------------------------
+// Phase 2 — review
+// ---------------------------------------------------------------------------
+/** HTTP status for each refusal. */
+const REVIEW_REFUSAL_STATUS = {
+    not_found: 404,
+    invalid: 400,
+    not_in_review: 409,
+    already_done: 409,
+    cancelled: 409,
+    open_work: 409,
+};
+/** Human text for each refusal. */
+const REVIEW_REFUSAL_TEXT = {
+    not_found: 'Ticket not found',
+    invalid: 'Invalid input',
+    not_in_review: 'Ticket is not waiting for review',
+    already_done: 'Ticket is already done',
+    cancelled: 'Ticket was cancelled',
+    open_work: 'Ticket still has open work items',
+};
+/**
+ * The wired review service, or a 503.
+ *
+ * @param res - Response to write the 503 to
+ * @returns The service, or null after responding
+ */
+function reviewOr503(res) {
+    const svc = getTicketReviewService();
+    if (!svc) {
+        res.status(503).json({ success: false, error: 'Ticket review is not ready' });
+        return null;
+    }
+    return svc;
+}
+/**
+ * Refuse a call made by an agent (owner-only actions).
+ *
+ * @param req - Express request
+ * @param res - Response
+ * @param what - What is owner-only (for the message)
+ * @returns True when refused
+ */
+function refuseAgent(req, res, what) {
+    if (!readAgentSessionHeader(req))
+        return false;
+    res.status(403).json({ success: false, error: `Only the owner can ${what}` });
+    return true;
+}
+/**
+ * Write a review action's result.
+ *
+ * @param res - Response
+ * @param result - The result
+ */
+function sendReviewResult(res, result) {
+    if (result.ok) {
+        res.json({ success: true, data: result.ticket });
+        return;
+    }
+    res.status(REVIEW_REFUSAL_STATUS[result.reason]).json({
+        success: false,
+        error: REVIEW_REFUSAL_TEXT[result.reason],
+        code: result.reason,
+    });
+}
+/**
+ * Run a review handler with the shared 503 / 500 handling.
+ *
+ * @param res - Response
+ * @param fn - The action
+ */
+async function runReview(res, fn) {
+    const svc = reviewOr503(res);
+    if (!svc)
+        return;
+    try {
+        sendReviewResult(res, await fn(svc));
+    }
+    catch (error) {
+        res.status(500).json({ success: false, error: error.message });
+    }
+}
+/**
+ * POST /api/tickets/:id/verify — 验过了. Owner only.
+ *
+ * @param req - Express request with `id` param
+ * @param res - `{ success, data: ticket }`, 403, 404 or 409
+ */
+export async function verifyTicket(req, res) {
+    if (refuseAgent(req, res, 'accept a ticket'))
+        return;
+    await runReview(res, (svc) => svc.verify(req.params.id ?? ''));
+}
+/**
+ * POST /api/tickets/:id/reject — 打回 with a required reason. Owner only.
+ * The reason becomes an acceptance criterion and a rework WorkItem is queued.
+ *
+ * @param req - Express request with `id` param and body `{ reason }`
+ * @param res - `{ success, data: ticket }`, 400, 403, 404 or 409
+ */
+export async function rejectTicket(req, res) {
+    if (refuseAgent(req, res, 'send a ticket back'))
+        return;
+    const reason = typeof req.body?.reason === 'string' ? req.body.reason.trim() : '';
+    if (!reason) {
+        res.status(400).json({ success: false, error: 'A reason is required', code: 'invalid' });
+        return;
+    }
+    await runReview(res, (svc) => svc.reject(req.params.id ?? '', reason, 'board'));
+}
+/**
+ * PUT /api/tickets/:id/acceptance — replace the live acceptance list. Owner only.
+ *
+ * @param req - Express request with body `{ items: [{ text, check? }] }`
+ * @param res - `{ success, data: ticket }`, 400, 403 or 404
+ */
+export async function setTicketAcceptance(req, res) {
+    if (refuseAgent(req, res, 'edit acceptance criteria'))
+        return;
+    const raw = req.body?.items;
+    if (!Array.isArray(raw)) {
+        res.status(400).json({ success: false, error: '`items` must be an array', code: 'invalid' });
+        return;
+    }
+    const items = [];
+    for (const entry of raw) {
+        const text = typeof entry === 'string' ? entry : entry?.text;
+        const check = typeof entry === 'object' && entry ? entry.check : undefined;
+        if (typeof text !== 'string') {
+            res.status(400).json({ success: false, error: 'Each item needs a `text`', code: 'invalid' });
+            return;
+        }
+        items.push({ text, ...(check === 'auto' || check === 'judgment' ? { check } : {}) });
+    }
+    await runReview(res, (svc) => svc.setAcceptance(req.params.id ?? '', items));
+}
+/**
+ * POST /api/tickets/:id/self-check — an agent records its check of one
+ * criterion. Agents may call this.
+ *
+ * @param req - Express request with body `{ index, result: 'pass'|'fail', evidence? }`
+ * @param res - `{ success, data: ticket }`, 400 or 404
+ */
+export async function selfCheckTicket(req, res) {
+    const index = Number(req.body?.index);
+    const result = req.body?.result;
+    const evidence = typeof req.body?.evidence === 'string' ? req.body.evidence : undefined;
+    if (!Number.isInteger(index) || index < 0 || (result !== 'pass' && result !== 'fail')) {
+        res.status(400).json({ success: false, error: '`index` (>= 0) and `result` (pass|fail) are required', code: 'invalid' });
+        return;
+    }
+    await runReview(res, (svc) => svc.selfCheck(req.params.id ?? '', index, result, evidence));
+}
+/**
+ * PATCH /api/tickets/:id — board edits (title, priority, kind, assignee). Owner only.
+ *
+ * @param req - Express request with a partial body
+ * @param res - `{ success, data: ticket }`, 400, 403 or 404
+ */
+export async function patchTicket(req, res) {
+    if (refuseAgent(req, res, 'edit a ticket'))
+        return;
+    const body = (req.body ?? {});
+    const patch = {};
+    if (typeof body.title === 'string')
+        patch.title = body.title;
+    if (typeof body.priority === 'string')
+        patch.priority = body.priority;
+    if (typeof body.kind === 'string')
+        patch.kind = body.kind;
+    if (typeof body.assignee === 'string' || body.assignee === null)
+        patch.assignee = body.assignee;
+    if (Object.keys(patch).length === 0) {
+        res.status(400).json({ success: false, error: 'Nothing to change', code: 'invalid' });
+        return;
+    }
+    await runReview(res, (svc) => svc.patch(req.params.id ?? '', patch));
+}
 //# sourceMappingURL=tickets.controller.js.map

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package/dist/backend/backend/src/controllers/tickets/tickets.routes.d.ts

@@ -11,6 +11,13 @@ import { Router } from 'express';
  * - GET  /             — board-shaped list
  * - GET  /:tkt         — one ticket
  * - POST /:id/dismiss  — "不用记"
+ * - POST /:id/verify   — 验过了
+ * - POST /:id/reject   — 打回 { reason }
+ * - PUT  /:id/acceptance — replace acceptance list
+ * - POST /:id/self-check — agent self-check of one criterion
+ * - PATCH /:id         — title / priority / kind / assignee
+ * - POST /:id/acceptance, POST /:id/update — the same two, for the relay
+ *   (portal / phone), which only carries GET and POST
  *
  * @returns Express router for /api/tickets
  */

package/dist/backend/backend/src/controllers/tickets/tickets.routes.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"tickets.routes.d.ts","sourceRoot":"","sources":["../../../../../../backend/src/controllers/tickets/tickets.routes.ts"],"names":[],"mappings":"AAAA;;;;GAIG;AAEH,OAAO,EAAE,MAAM,EAAE,MAAM,SAAS,CAAC;AAGjC;;;;;;;;;GASG;AACH,wBAAgB,mBAAmB,IAAI,MAAM,CAM5C"}
+{"version":3,"file":"tickets.routes.d.ts","sourceRoot":"","sources":["../../../../../../backend/src/controllers/tickets/tickets.routes.ts"],"names":[],"mappings":"AAAA;;;;GAIG;AAEH,OAAO,EAAE,MAAM,EAAE,MAAM,SAAS,CAAC;AAYjC;;;;;;;;;;;;;;;;GAgBG;AACH,wBAAgB,mBAAmB,IAAI,MAAM,CAc5C"}

package/dist/backend/backend/src/controllers/tickets/tickets.routes.js

@@ -4,7 +4,7 @@
  * @module controllers/tickets/tickets.routes
  */
 import { Router } from 'express';
-import { listTickets, getTicket, dismissTicket } from './tickets.controller.js';
+import { listTickets, getTicket, dismissTicket, verifyTicket, rejectTicket, setTicketAcceptance, selfCheckTicket, patchTicket, } from './tickets.controller.js';
 /**
  * Create the tickets router.
  *
@@ -12,6 +12,13 @@ import { listTickets, getTicket, dismissTicket } from './tickets.controller.js';
  * - GET  /             — board-shaped list
  * - GET  /:tkt         — one ticket
  * - POST /:id/dismiss  — "不用记"
+ * - POST /:id/verify   — 验过了
+ * - POST /:id/reject   — 打回 { reason }
+ * - PUT  /:id/acceptance — replace acceptance list
+ * - POST /:id/self-check — agent self-check of one criterion
+ * - PATCH /:id         — title / priority / kind / assignee
+ * - POST /:id/acceptance, POST /:id/update — the same two, for the relay
+ *   (portal / phone), which only carries GET and POST
  *
  * @returns Express router for /api/tickets
  */
@@ -20,6 +27,14 @@ export function createTicketsRouter() {
     router.get('/', listTickets);
     router.get('/:tkt', getTicket);
     router.post('/:id/dismiss', dismissTicket);
+    router.post('/:id/verify', verifyTicket);
+    router.post('/:id/reject', rejectTicket);
+    router.put('/:id/acceptance', setTicketAcceptance);
+    router.post('/:id/self-check', selfCheckTicket);
+    router.patch('/:id', patchTicket);
+    // POST twins: the relay (portal / phone) only carries GET and POST.
+    router.post('/:id/acceptance', setTicketAcceptance);
+    router.post('/:id/update', patchTicket);
     return router;
 }
 //# sourceMappingURL=tickets.routes.js.map

package/dist/backend/backend/src/controllers/tickets/tickets.routes.js.map

@@ -1 +1 @@
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package/dist/backend/backend/src/index.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"index.d.ts","sourceRoot":"","sources":["../../../../backend/src/index.ts"],"names":[],"mappings":";AA2CA,OAAO,EAAE,aAAa,EAAE,MAAM,kBAAkB,CAAC;AA8LjD,qBAAa,YAAY;IACxB,OAAO,CAAC,GAAG,CAAsB;IACjC,OAAO,CAAC,UAAU,CAAkC;IACpD,OAAO,CAAC,EAAE,CAAiB;IAC3B,OAAO,CAAC,MAAM,CAAgB;IAC9B,OAAO,CAAC,MAAM,CAAqE;IACnF,gFAAgF;IAChF,OAAO,CAAC,iBAAiB,CAAC,CAAyD;IAEnF,OAAO,CAAC,cAAc,CAAkB;IACxC,OAAO,CAAC,WAAW,CAAe;IAClC,OAAO,CAAC,gBAAgB,CAAoB;IAC5C,OAAO,CAAC,uBAAuB,CAA2B;IAC1D,OAAO,CAAC,sBAAsB,CAA0B;IACxD,OAAO,CAAC,4BAA4B,CAAgC;IACpE,OAAO,CAAC,uBAAuB,CAA2B;IAC1D,OAAO,CAAC,aAAa,CAAiB;IACtC,OAAO,CAAC,eAAe,CAAmB;IAC1C,OAAO,CAAC,mBAAmB,CAAuB;IAClD,OAAO,CAAC,qBAAqB,CAAyB;IACtD,OAAO,CAAC,wBAAwB,CAA4B;IAC5D,OAAO,CAAC,eAAe,CAAmB;IAC1C,qEAAqE;IACrE,OAAO,CAAC,qBAAqB,CAAsC;IACnE,OAAO,CAAC,sBAAsB,CAAuC;IACrE,OAAO,CAAC,sBAAsB,CAAiD;IAC/E,OAAO,CAAC,iBAAiB,CAAkC;IAC3D,OAAO,CAAC,0BAA0B,CAA2C;IAC7E,kGAAkG;IAClG,OAAO,CAAC,sBAAsB,CAAuC;IAGrE,OAAO,CAAC,+BAA+B,CAAgD;IACvF,+FAA+F;IAC/F,OAAO,CAAC,oBAAoB,CAAqC;IACjE,8HAA8H;IAC9H,OAAO,CAAC,0BAA0B,CAA2C;IAC7E,OAAO,CAAC,6BAA6B,CAA8C;IACnF,OAAO,CAAC,wBAAwB,CAAyC;IACzE,OAAO,CAAC,2BAA2B,CAA+B;IAClE,OAAO,CAAC,0BAA0B,CAA8B;IAChE,OAAO,CAAC,iBAAiB,CAAkC;IAC3D,OAAO,CAAC,kBAAkB,CAA0C;IAKpE,OAAO,CAAC,aAAa,CAAuE;IAC5F,OAAO,CAAC,gBAAgB,CAET;IAGf,OAAO,CAAC,cAAc,CAAS;IAC/B,oFAAoF;IACpF,OAAO,CAAC,oBAAoB,CAAK;IACjC,2EAA2E;IAC3E,OAAO,CAAC,sBAAsB,CAA8B;IAC5D,OAAO,CAAC,wBAAwB,CAA+B;gBAEnD,MAAM,CAAC,EAAE,OAAO,CAAC,aAAa,CAAC;IAsE3C,OAAO,CAAC,kBAAkB;IA0/B1B,OAAO,CAAC,mBAAmB;IAmD3B,OAAO,CAAC,eAAe;IAyKvB,OAAO,CAAC,kBAAkB;IAwBpB,KAAK,IAAI,OAAO,CAAC,IAAI,CAAC;IAk2C5B;;;OAGG;YACW,2BAA2B;IAkCzC;;;OAGG;YACW,8BAA8B;IAsB5C;;;OAGG;YACW,gCAAgC;IAsB9C;;;OAGG;YACW,8BAA8B;IAsB5C;;;;OAIG;YACW,8BAA8B;IAgM5C;;;;;;;;;;;;OAYG;YACW,6BAA6B;IAsB3C;;;;;OAKG;YACW,iCAAiC;IAiK/C;;;;OAIG;YACW,2BAA2B;YA0B3B,qBAAqB;IAsBnC;;;;;;;OAOG;IACH,OAAO,CAAC,kBAAkB;YA6BZ,eAAe;YAoFf,kBAAkB;IAgBhC,OAAO,CAAC,WAAW,CAAK;IAExB,OAAO,CAAC,sBAAsB;IAsC9B;;;;;;;;;;;;OAYG;IACH,OAAO,CAAC,oBAAoB;IAwB5B;;;;OAIG;IACH,OAAO,CAAC,eAAe;IAoBvB;;OAEG;IACH,OAAO,CAAC,0BAA0B;IAuBlC;;;;OAIG;YACW,+BAA+B;IA0C7C;;;;;;OAMG;YACW,kBAAkB;IA0BhC,OAAO,CAAC,qBAAqB;IAoC7B;;;;OAIG;IACH,OAAO,CAAC,kBAAkB;IAoE1B;;;;;;;;;OASG;IACH;;;;;;;;;;;;;;OAcG;YACW,wBAAwB;IAWtC,OAAO,CAAC,qBAAqB;IAwH7B,OAAO,CAAC,cAAc;IActB;;;;;;;;OAQG;IACG,QAAQ,CAAC,OAAO,GAAE;QAAE,MAAM,CAAC,EAAE,MAAM,CAAC;QAAC,KAAK,CAAC,EAAE,OAAO,CAAC;QAAC,QAAQ,CAAC,EAAE,MAAM,CAAA;KAAO,GAAG,OAAO,CAAC,IAAI,CAAC;IA0VpG,SAAS,IAAI,aAAa;CAG1B;AAmCD,eAAe,YAAY,CAAC"}

package/dist/backend/backend/src/index.js

@@ -58,11 +58,14 @@ import { setRequestServiceEventBus, RequestService } from './services/v3/request
 import { getSlackService } from './services/slack/slack.service.js';
 import { sendBootAnnouncement, isFirstBoot, markBooted } from './services/boot/boot-announce.service.js';
 import { SubAgentMessageQueue } from './services/messaging/sub-agent-message-queue.service.js';
-import { SUB_AGENT_QUEUE_CONSTANTS, CHAT_CONTEXT_CONSTANTS, SAFE_RESTART, PROCESS_EXIT_CODES, CLAUDE_STARTUP_CONSTANTS, WEB_CONSTANTS } from './constants.js';
+import { SUB_AGENT_QUEUE_CONSTANTS, CHAT_CONTEXT_CONSTANTS, SAFE_RESTART, PROCESS_EXIT_CODES, CLAUDE_STARTUP_CONSTANTS, WEB_CONSTANTS, TICKET_CONSTANTS } from './constants.js';
 import { PtyActivityTrackerService } from './services/agent/pty-activity-tracker.service.js';
 import { InFlightTurnTracker } from './services/restart/in-flight-turn-tracker.service.js';
 import { TicketIntakeService, setTicketIntakeService, resolveTicketIdForSession, } from './services/v3/ticket-intake.service.js';
 import { createChatV2ReceiptSink } from './services/v3/ticket-channel-hooks.js';
+import { TicketReviewService, setTicketReviewService, getTicketReviewService } from './services/v3/ticket-review.service.js';
+import { activeAcceptance, formatTicketMarker, formatTicketNumber } from './types/v2/ticket.types.js';
+import { createWorkItem, TERMINAL_WORK_ITEM_STATUSES } from './types/v2/work-item.types.js';
 import { runPoolArchiveMigration } from './services/task-pool/pool-archive-migration.js';
 import { createPtyTurnProbe } from './services/restart/turn-probe.js';
 import { RestartDrainService, resolveRestartDrainMs } from './services/restart/restart-drain.service.js';
@@ -415,6 +418,64 @@ export class CrewlyServer {
             }));
             setTicketIntakeService(ticketIntake);
             TaskPoolService.getInstance().setTicketResolver((sessionName) => resolveTicketIdForSession(InFlightTurnTracker.getInstance(), sessionName));
+            // Phase 2: answered → 待验收 → 验过了 / 打回 / silence accepts.
+            const ticketReview = new TicketReviewService({
+                requests: RequestService.getInstance(),
+                fallbackAgent: ORCHESTRATOR_SESSION_NAME,
+                openWorkItemCount: async (requestId) => (await TaskPoolService.getInstance().getAllItems()).filter((wi) => wi.requestId === requestId && !TERMINAL_WORK_ITEM_STATUSES.has(wi.status)).length,
+                createRework: async ({ ticket, reason, target }) => {
+                    const tkt = formatTicketNumber(ticket.ticketNumber ?? 0);
+                    const criteria = activeAcceptance(ticket.acceptance).map((a) => `- ${a.text}`).join('\n');
+                    const wi = createWorkItem({
+                        type: 'delegate',
+                        owner: 'system',
+                        target,
+                        requestId: ticket.id,
+                        title: TICKET_CONSTANTS.REVIEW.REWORK_TITLE(tkt),
+                        description: `${formatTicketMarker(ticket)} The owner sent ${tkt} back: ${reason}\n\n` +
+                            `Original ask: ${ticket.description}\n` +
+                            (ticket.reply ? `Your last answer: ${ticket.reply.excerpt}\n` : '') +
+                            (criteria ? `\nAcceptance criteria:\n${criteria}\n` : '') +
+                            `\nFix it and answer in the ticket's conversation.`,
+                        metadata: { ticketRework: true },
+                    });
+                    await TaskPoolService.getInstance().addToPool(wi);
+                    return wi.id;
+                },
+                markReceiptDone: (ticket) => ticketIntake.markReceiptDone(ticket),
+            });
+            setTicketReviewService(ticketReview);
+            ticketIntake.setReviewHandler(ticketReview);
+            // Phase 3: claim order (own rejected → own unblocked → queue
+            // rejected → P0..P3) and one ticket per agent, for every claim path.
+            TaskPoolService.getInstance().setTicketClaimPolicy({
+                snapshot: async () => {
+                    const out = new Map();
+                    for (const r of await RequestService.getInstance().listAll()) {
+                        if (typeof r.ticketNumber !== 'number' || r.status === 'done' || r.status === 'cancelled')
+                            continue;
+                        out.set(r.id, { id: r.id, priority: r.priority, ...(r.assignee ? { assignee: r.assignee } : {}) });
+                    }
+                    return out;
+                },
+                onSelfClaimed: async (requestId, agentId) => {
+                    const r = await RequestService.getInstance().getById(requestId);
+                    if (r && typeof r.ticketNumber === 'number' && !r.assignee) {
+                        await RequestService.getInstance().update(requestId, { assignee: agentId });
+                    }
+                },
+            });
+            getChatV2Service().on('chat_message', (dto) => {
+                void ticketReview.onChatMessage(dto).catch(() => undefined);
+            });
+            const reviewSweep = setInterval(() => {
+                void ticketReview.sweep().catch((sweepErr) => {
+                    this.logger.warn('Ticket review sweep failed', {
+                        error: sweepErr instanceof Error ? sweepErr.message : String(sweepErr),
+                    });
+                });
+            }, TICKET_CONSTANTS.REVIEW.SWEEP_INTERVAL_MS);
+            reviewSweep.unref?.();
         }
         catch (ticketBootErr) {
             this.logger.error('Ticket intake boot failed — messages are still delivered, no tickets filed', {
@@ -913,6 +974,11 @@ export class CrewlyServer {
                 // was mid-answer and never got a reply; the message was still
                 // in the queue an hour later (2026-09-21, Ella).
                 setImmediate(() => void this.flushQueuedAgentMessages(event.sessionName));
+                // Ticket loop Phase 2: an agent that finished its turn has answered
+                // the tickets it replied in — submit them (待验收 or done).
+                void getTicketReviewService()
+                    ?.onAgentIdle(event.sessionName)
+                    .catch(() => undefined);
                 // V3: Auto-close open Requests when the orchestrator goes idle
                 // Handles direct responses (no WorkItem delegation)
                 if (event.sessionName === ORCHESTRATOR_SESSION_NAME) {
@@ -3489,19 +3555,30 @@ export class CrewlyServer {
                 const svc = RequestService.getInstance();
                 const all = await svc.listAll();
                 let purgedRequests = 0;
+                const ticketCutoff = Date.now() - TICKET_CONSTANTS.ARCHIVE.AFTER_MS;
+                let archivedTickets = 0;
                 for (const req of all) {
                     if (req.status !== 'done' && req.status !== 'cancelled')
                         continue;
                     const completedAt = req.completedAt ? new Date(req.completedAt).getTime() : 0;
                     const createdAt = new Date(req.createdAt).getTime();
                     const age = completedAt || createdAt;
+                    // Tickets are the owner's record of what they asked for: they
+                    // stay on the board for 30 days, then move to requests/archive/
+                    // — never deleted (ticket loop Phase 3). Before this, every
+                    // accepted ticket was deleted a day after it closed.
+                    if (typeof req.ticketNumber === 'number') {
+                        if (age < ticketCutoff && (await svc.archive(req.id)))
+                            archivedTickets++;
+                        continue;
+                    }
                     if (age < cutoff) {
                         await svc.delete(req.id);
                         purgedRequests++;
                     }
                 }
-                if (purgedRequests > 0) {
-                    this.logger.info('Purged old completed Requests', { count: purgedRequests });
+                if (purgedRequests > 0 || archivedTickets > 0) {
+                    this.logger.info('Purged old completed Requests', { count: purgedRequests, archivedTickets });
                 }
             }
             catch (err) {
@@ -3589,6 +3666,10 @@ export class CrewlyServer {
                 for (const req of all) {
                     if (req.status !== 'open')
                         continue;
+                    // Tickets matched to their chat turn close when their answer
+                    // settles (TicketReviewService), not on a timer.
+                    if (req.chatRef)
+                        continue;
                     const reqAge = Date.now() - new Date(req.createdAt).getTime();
                     if (reqAge > 10 * 60 * 1000)
                         continue; // older than 10 min — skip