crewly 1.13.0 → 1.14.0

package/dist/cli/backend/src/services/slack/slack-orchestrator-bridge.js

@@ -0,0 +1,1946 @@
+/**
+ * Slack-Orchestrator Bridge
+ *
+ * Routes messages between Slack and the Crewly orchestrator,
+ * enabling mobile control of AI teams.
+ *
+ * @module services/slack/bridge
+ */
+import { EventEmitter } from 'events';
+import { promises as fs, createWriteStream } from 'fs';
+import path from 'path';
+import os from 'os';
+import { Readable } from 'stream';
+import { pipeline } from 'stream/promises';
+import { PDFParse } from 'pdf-parse';
+import { getSlackService } from './slack.service.js';
+import { getChatV2Service } from '../chat-v2/chat-v2.singleton.js';
+import { synthesizeSlackConversationId } from '../chat-v2/legacy-dto.utils.js';
+import { isOrchestratorActive, isAgentActive, getOrchestratorOfflineMessage, triggerOrchestratorSetup, } from '../orchestrator/index.js';
+import { parseCommandIntent, } from '../../types/slack.types.js';
+import { ContentApprovalService } from '../onboarding/content-approval.service.js';
+import { getSlackImageService } from './slack-image.service.js';
+import { ORCHESTRATOR_SESSION_NAME, MESSAGE_QUEUE_CONSTANTS, SLACK_IMAGE_CONSTANTS, SLACK_FILE_DOWNLOAD_CONSTANTS, SLACK_BRIDGE_CONSTANTS, AUDITOR_SCHEDULER_CONSTANTS, THREAD_STATUS_CONSTANTS } from '../../constants.js';
+import { LoggerService } from '../core/logger.service.js';
+import { CROSS_MACHINE_PREFIX } from '../../types/cross-machine.types.js';
+import { getCrossMachineMessageService } from './cross-machine-message.service.js';
+import { getSlackTeamChannelService } from './slack-team-channel.service.js';
+import { TERMINAL_REQUEST_STATUSES } from '../../types/v2/request.types.js';
+/**
+ * Default bridge configuration
+ */
+const DEFAULT_CONFIG = {
+    orchestratorSession: ORCHESTRATOR_SESSION_NAME,
+    showTypingIndicator: true,
+    maxResponseLength: 3000,
+    enableNotifications: true,
+    responseTimeoutMs: (MESSAGE_QUEUE_CONSTANTS?.DEFAULT_MESSAGE_TIMEOUT ?? 120000) + 5000,
+    skillDeliveryWaitMs: SLACK_BRIDGE_CONSTANTS?.SKILL_DELIVERY_WAIT_MS ?? 3000,
+};
+/**
+ * Maximum time to wait for an auto-recovery setup attempt before giving
+ * up and falling through to the offline path. Capped tight to avoid
+ * blocking the message ingress thread when setup is wedged.
+ */
+const AUTO_RECOVERY_TIMEOUT_MS = 5_000;
+// ---------------------------------------------------------------------------
+// Auto-Request suppression gates (Pipeline-#4 fix, Patch D)
+//
+// Spec: 2026-05-05-request-decompose-pipeline-gap.md §4 Patch D.
+// Live data measured ~80% of auto-Requests in D0AC7NF5N7L matched one of
+// these gates and were never actionable.
+// ---------------------------------------------------------------------------
+/**
+ * Minimum trimmed text length required to create an auto-Request. Anything
+ * shorter is treated as "trivial" (length-gate). Set deliberately tight so a
+ * one-sentence command like "fix the build" (15 chars) still passes.
+ */
+const MIN_AUTO_REQUEST_TEXT_LENGTH = 12;
+/**
+ * Trimmed-text regex for trivial acknowledgement messages — anchored,
+ * case-insensitive, allows trailing punctuation/emoji whitespace. Matches
+ * "ok", "好的", "thx", "👍", etc. Add new locale tokens here as needed.
+ */
+const TRIVIAL_ACK_PATTERN = /^(ok|好的|收到|thx|thanks|谢谢|👍|✅|got it|sure|yes|是|对|对的)\W*$/i;
+/**
+ * Trimmed-text regex matching the synthetic `[Slack File: …]` titles
+ * generated by the file-handling path when a user uploads a file with no
+ * narrative. Caught before the thread-continuation gate to avoid the lookup.
+ */
+const FILE_ONLY_TITLE_PATTERN = /^\[Slack File:[^\]]*\]\.?\s*$/;
+/**
+ * Pure pre-fetch gates for auto-Request suppression (Patch D). Exported for
+ * focused unit testing — the full thread-continuation gate also lives in
+ * {@link SlackOrchestratorBridge.shouldSuppressAutoRequest} but requires a
+ * RequestService lookup so cannot be a pure function.
+ *
+ * Each function returns the suppression reason string (matches the values
+ * logged at debug level) or `null` when the gate does not match.
+ */
+export function suppressTrivialOrShort(rawText) {
+    const trimmed = rawText.trim();
+    if (trimmed.length < MIN_AUTO_REQUEST_TEXT_LENGTH || TRIVIAL_ACK_PATTERN.test(trimmed)) {
+        return 'trivial_or_short';
+    }
+    return null;
+}
+export function suppressFileOnly(rawText) {
+    const trimmed = rawText.trim();
+    return FILE_ONLY_TITLE_PATTERN.test(trimmed) ? 'file_only' : null;
+}
+/**
+ * Slack-Orchestrator Bridge singleton
+ */
+let bridgeInstance = null;
+/**
+ * Derive a short, readable chat-v2 channel name from a Slack thread's first
+ * message — so the consolidated chat shows a meaningful title rather than the
+ * synthesized `slack-<chan>-<ts>` id (which is identical across a channel's
+ * threads). Collapses whitespace and truncates; falls back to "Slack thread".
+ *
+ * @param content - The first inbound message of the thread.
+ * @returns A title like `Slack: ship the v2 launch deck`.
+ */
+export function deriveSlackThreadName(content) {
+    const oneLine = (content ?? '').replace(/\s+/g, ' ').trim();
+    if (!oneLine)
+        return 'Slack thread';
+    const snippet = oneLine.length > 48 ? `${oneLine.slice(0, 48)}…` : oneLine;
+    return `Slack: ${snippet}`;
+}
+/**
+ * SlackOrchestratorBridge class
+ *
+ * Routes messages between Slack and the Crewly orchestrator.
+ * Handles command parsing, response formatting, and proactive notifications.
+ *
+ * @example
+ * ```typescript
+ * const bridge = getSlackOrchestratorBridge();
+ * await bridge.initialize();
+ *
+ * // Send notification when task completes
+ * await bridge.notifyTaskCompleted('Fix bug', 'Developer', 'MyProject');
+ * ```
+ */
+export class SlackOrchestratorBridge extends EventEmitter {
+    logger = LoggerService.getInstance().createComponentLogger('SlackBridge');
+    slackService;
+    chatV2;
+    messageQueueService = null;
+    threadStatusQueue = null;
+    threadStore = null;
+    config;
+    initialized = false;
+    /** Track if we've already logged the missing scope warning */
+    loggedMissingScope = false;
+    /**
+     * Pending completion reactions keyed by "channelId:threadTs".
+     * Stores the original message ts so that the ✅ reaction is added to the
+     * correct message when the reply-slack skill delivers a response.
+     */
+    pendingReactions = new Map();
+    /**
+     * Track channel+thread pairs where Slack delivery was already handled
+     * by the reply-slack skill (execute.sh). Used by sendSlackResponse to
+     * avoid sending a duplicate fallback message to the same thread.
+     */
+    /**
+     * Create a new SlackOrchestratorBridge
+     *
+     * @param config - Partial configuration to override defaults
+     */
+    constructor(config = {}) {
+        super();
+        this.slackService = getSlackService();
+        this.chatV2 = getChatV2Service();
+        this.config = { ...DEFAULT_CONFIG, ...config };
+    }
+    /**
+     * Initialize the bridge
+     *
+     * Sets up message listeners and orchestrator subscriptions.
+     *
+     * @returns Promise that resolves when initialized
+     */
+    async initialize() {
+        if (this.initialized)
+            return;
+        // Listen for Slack messages
+        this.slackService.on('message', this.handleSlackMessage.bind(this));
+        // Initialize cross-machine messaging and route received messages to orchestrator
+        try {
+            const crossMachineService = getCrossMachineMessageService();
+            await crossMachineService.initialize();
+            crossMachineService.on('message', (msg) => {
+                this.handleCrossMachineMessage(msg);
+            });
+            this.logger.info('Cross-machine message listener registered');
+        }
+        catch (err) {
+            this.logger.warn('Cross-machine messaging not available', {
+                error: err instanceof Error ? err.message : String(err),
+            });
+        }
+        this.initialized = true;
+        this.logger.info('Initialized');
+    }
+    /**
+     * Check if bridge is initialized
+     *
+     * @returns True if initialized
+     */
+    isInitialized() {
+        return this.initialized;
+    }
+    /**
+     * Set the message queue service for enqueuing messages to the orchestrator.
+     * Called during server initialization.
+     *
+     * @param service - The MessageQueueService instance
+     */
+    setMessageQueueService(service) {
+        this.messageQueueService = service;
+    }
+    /**
+     * Set the thread status queue service for tracking inbound message lifecycle.
+     * Called during server initialization.
+     *
+     * @param service - The ThreadStatusQueueService instance
+     */
+    setThreadStatusQueue(service) {
+        this.threadStatusQueue = service;
+    }
+    /**
+     * Set the Slack thread store service for persisting thread conversations.
+     * Called during server initialization.
+     *
+     * @param store - The SlackThreadStoreService instance
+     */
+    setSlackThreadStore(store) {
+        this.threadStore = store;
+    }
+    /**
+     * Get current configuration
+     *
+     * @returns A copy of the current configuration
+     */
+    getConfig() {
+        return { ...this.config };
+    }
+    /**
+     * Handle incoming Slack message
+     *
+     * Parses the command, routes to appropriate handler, and sends response.
+     *
+     * @param message - Incoming Slack message
+     */
+    async handleSlackMessage(message) {
+        this.logger.info('Received message', {
+            preview: (message.text || '').substring(0, 50),
+            hasImages: message.hasImages,
+            hasFiles: message.hasFiles,
+            fileCount: message.files?.length || 0,
+        });
+        try {
+            // Cross-machine message intercept — detect and route before normal processing
+            if (message.text && message.text.startsWith(CROSS_MACHINE_PREFIX)) {
+                const crossMachineService = getCrossMachineMessageService();
+                if (crossMachineService.isEnabled()) {
+                    const handled = crossMachineService.handleIncomingMessage(message);
+                    if (handled) {
+                        this.logger.debug('Cross-machine message handled', {
+                            preview: message.text.substring(0, 80),
+                        });
+                        return; // Don't process as a normal message
+                    }
+                }
+            }
+            // Download files if present (both images and non-image files)
+            if (message.hasFiles && message.files) {
+                const imageFiles = message.files.filter(f => f.mimetype?.startsWith('image/'));
+                const nonImageFiles = message.files.filter(f => !f.mimetype?.startsWith('image/'));
+                // Download images via existing path (pass only imageFiles to avoid redundant API calls)
+                if (imageFiles.length > 0) {
+                    await this.downloadMessageImages(message, imageFiles);
+                }
+                // Download non-image files
+                if (nonImageFiles.length > 0) {
+                    await this.downloadMessageFiles(message, nonImageFiles);
+                }
+            }
+            // Get or create conversation context
+            const context = this.slackService.getConversationContext(message.threadTs || message.ts, message.channelId, message.userId);
+            // Build enriched text with file references for the agent
+            const enrichedText = this.enrichTextWithFiles(message);
+            // Store inbound message in thread file (with image metadata)
+            if (this.threadStore) {
+                const threadTs = message.threadTs || message.ts;
+                try {
+                    const userName = message.user?.realName || message.user?.name || message.userId;
+                    await this.threadStore.appendUserMessage(message.channelId, threadTs, userName, enrichedText, message.images);
+                }
+                catch (err) {
+                    this.logger.warn('Failed to store thread message', { error: err instanceof Error ? err.message : String(err) });
+                }
+            }
+            // Override message text with enriched version for downstream processing
+            message.text = enrichedText;
+            // Slack team channels: a channel mapped to a Crewly team goes to that
+            // team's huddle (every member sees it, @'d members must reply) and
+            // never to the orchestrator. Unmapped channels and DMs fall through
+            // to the existing routing below.
+            const teamChannels = getSlackTeamChannelService();
+            if (teamChannels && teamChannels.findBySlackChannelId(message.channelId)) {
+                const routed = await teamChannels.routeInbound(message);
+                if (routed) {
+                    this.emit('message_handled', {
+                        message,
+                        response: '',
+                        routedTo: 'team-channel',
+                        teamId: routed.mapping.teamId,
+                    });
+                    return;
+                }
+            }
+            // Auditor prefix routing — intercept "auditor ...", "/auditor ...", or "@auditor ..." messages
+            const auditorMatch = enrichedText.match(/^[/@]?auditor[\s:]+(.+)/is);
+            if (auditorMatch) {
+                const auditorMessage = auditorMatch[1].trim();
+                try {
+                    if (this.config.showTypingIndicator) {
+                        await this.addTypingIndicator(message);
+                    }
+                    const { AuditorSchedulerService } = await import('../agent/auditor-scheduler.service.js');
+                    const scheduler = AuditorSchedulerService.getInstance();
+                    await scheduler.handleUserMessage(auditorMessage, {
+                        channelId: message.channelId,
+                        threadTs: message.threadTs || message.ts,
+                    });
+                    if (this.config.showTypingIndicator) {
+                        await this.markComplete(message);
+                    }
+                }
+                catch (error) {
+                    await this.sendErrorResponse(message, error);
+                }
+                return;
+            }
+            // #177: @mention routing — route to specific agent if @name is detected
+            const mentionTarget = await this.resolveMentionTarget(enrichedText);
+            if (mentionTarget) {
+                const isActive = await isAgentActive(mentionTarget.sessionName);
+                if (isActive) {
+                    this.logger.info('Routing message to mentioned agent', {
+                        agent: mentionTarget.name,
+                        session: mentionTarget.sessionName,
+                    });
+                    if (this.config.showTypingIndicator) {
+                        await this.addTypingIndicator(message);
+                    }
+                    // Strip the @mention prefix and send to the target agent
+                    const cleanMessage = enrichedText.replace(new RegExp(`^@${mentionTarget.name}\\s*`, 'i'), '').trim();
+                    const agentResponse = await this.sendToAgent(mentionTarget.sessionName, cleanMessage || enrichedText, context);
+                    // Issue #394: `fromOrcReply` comes from the envelope — only
+                    // `true` when slackResolve fired with a non-empty body. The
+                    // pre-fix `response.length > 0` proxy false-positived on the
+                    // 3 placeholder strings (timeout, direct-delivery, error),
+                    // any of which would have auto-resolved the SLA tracker on a
+                    // non-reply.
+                    await this.sendSlackResponse(message, agentResponse.response, agentResponse.fromOrcReply);
+                    if (this.config.showTypingIndicator) {
+                        await this.markComplete(message);
+                    }
+                    return;
+                }
+                else {
+                    this.logger.info('Mentioned agent is inactive, falling back to orchestrator', {
+                        agent: mentionTarget.name,
+                    });
+                }
+            }
+            // Parse command intent
+            const command = this.parseCommand(message.text);
+            // Add typing indicator
+            if (this.config.showTypingIndicator) {
+                await this.addTypingIndicator(message);
+            }
+            // Handle based on intent.
+            // `response` is the user-visible text; `fromOrcReply` tracks whether
+            // the response came from the orc's reply-slack callback (true) or a
+            // local string / fallback / placeholder (false). Only true responses
+            // may auto-resolve the V3 SLA tracker downstream.
+            let response;
+            let fromOrcReply = false;
+            let isOrchestratorRoute = false;
+            switch (command.intent) {
+                case 'help':
+                    response = this.getHelpMessage();
+                    break;
+                case 'status': {
+                    const r = await this.handleStatusCommand(command, context);
+                    response = r.response;
+                    fromOrcReply = r.fromOrcReply;
+                    break;
+                }
+                case 'list_projects':
+                case 'list_teams':
+                case 'list_agents': {
+                    const r = await this.handleListCommand(command, context);
+                    response = r.response;
+                    fromOrcReply = r.fromOrcReply;
+                    break;
+                }
+                case 'pause':
+                case 'resume': {
+                    const r = await this.handleControlCommand(command, context);
+                    response = r.response;
+                    fromOrcReply = r.fromOrcReply;
+                    break;
+                }
+                default:
+                    // V3 Request creation for Slack user messages — fire-and-forget
+                    setImmediate(async () => {
+                        try {
+                            const { RequestService } = await import('../v3/request.service.js');
+                            const svc = RequestService.getInstance();
+                            // 2026-05-13 dogfood fix: encode BOTH thread root AND message
+                            // ts in sourceConversationItemId. The previous form was
+                            // `slack-{channel}-{message.ts}`, which made
+                            // `extractSlackThreadTs(sourceConv)` return the per-message
+                            // ts — never the actual Slack thread root. The SLA
+                            // threadIndex therefore mapped per-message ts → requestId,
+                            // but when orc replied via reply-slack → POST /api/slack/send
+                            // → markResolvedByThread(realThreadRoot), the lookup missed
+                            // and the Request never auto-closed (PR #538 hook was a
+                            // no-op for thread-reply messages).
+                            //
+                            // New form:
+                            //   Top-level message (msg.ts == thread root):
+                            //     `slack-{channelId}-{ts}`              (unchanged)
+                            //   Reply within an existing thread:
+                            //     `slack-{channelId}-{threadRoot}-msg-{messageTs}`
+                            //
+                            // The `-msg-{...}` suffix preserves per-message uniqueness
+                            // so `findBySourceConversationItemId` still works. The
+                            // updated `parseSlackThreadContext` strips the suffix
+                            // before extracting the threadTs, so the SLA's threadIndex
+                            // now keys on the actual thread root for both shapes.
+                            const threadRoot = message.threadTs || message.ts;
+                            const msgId = message.threadTs && message.threadTs !== message.ts
+                                ? `slack-${message.channelId}-${threadRoot}-msg-${message.ts}`
+                                : `slack-${message.channelId}-${message.ts}`;
+                            const existing = await svc.findBySourceConversationItemId(msgId);
+                            if (existing)
+                                return;
+                            const rawText = message.text || '';
+                            // Pipeline-#4 fix (spec 2026-05-05-request-decompose-pipeline-gap.md,
+                            // Patch D): suppress trivial / continuation / file-only Slack messages
+                            // that pollute the Request stream without ever becoming actionable
+                            // work. ~80% of historical auto-Requests in D0AC7NF5N7L matched one
+                            // of these gates (dogfood data 2026-05-05).
+                            const suppressionReason = await this.shouldSuppressAutoRequest(message, rawText, svc);
+                            if (suppressionReason) {
+                                this.logger.debug('V3 Request creation suppressed', { msgId, reason: suppressionReason });
+                                return;
+                            }
+                            const { generateRequestTitle, classifyIntent } = await import('../v3/v3-data.service.js');
+                            // Auto-classify so request-decompose.subscriber sees correct
+                            // intentLevel/intentCategory. Without this, every Slack-auto
+                            // Request defaulted to L1+other and was never decomposed
+                            // into delegation WorkItems — the entire Slack→WorkItem
+                            // pipeline was silently no-op.
+                            const { intentLevel, intentCategory } = classifyIntent(rawText);
+                            const request = await svc.create({
+                                title: generateRequestTitle(rawText, intentCategory),
+                                description: rawText,
+                                sourceConversationItemId: msgId,
+                                priority: 'normal',
+                                tags: ['slack'],
+                                intentLevel,
+                                intentCategory,
+                            });
+                            // P2-2: RequestTracker.setActiveRequest write removed. The
+                            // companion read in v3-data.service.ts no longer falls back
+                            // to time-window correlation; downstream delegate-task
+                            // skills must now pass requestId explicitly.
+                            this.logger.debug('V3 Request created from Slack message', { msgId, requestId: request.id });
+                        }
+                        catch (err) {
+                            this.logger.warn('V3 Request creation from Slack failed (non-critical)', {
+                                error: err instanceof Error ? err.message : String(err),
+                            });
+                        }
+                    });
+                    // Send to orchestrator for processing
+                    {
+                        const r = await this.sendToOrchestrator(message.text, context);
+                        response = r.response;
+                        fromOrcReply = r.fromOrcReply;
+                    }
+                    isOrchestratorRoute = true;
+            }
+            // Send response back to Slack. The `fromOrcReply` flag gates the V3
+            // SLA auto-resolve hook inside sendSlackResponse — placeholders and
+            // fallbacks must NOT mark the respond_to_user WI as resolved.
+            await this.sendSlackResponse(message, response, fromOrcReply);
+            // For orchestrator-routed messages, defer ✅ until reply-slack delivers
+            // the actual response. Store pending reaction keyed by channel+thread
+            // so addCompletionReaction() can find it when the reply arrives.
+            if (isOrchestratorRoute && this.config.showTypingIndicator) {
+                const threadTs = message.threadTs || message.ts;
+                const key = `${message.channelId}:${threadTs}`;
+                this.pendingReactions.set(key, message.ts);
+            }
+            else if (this.config.showTypingIndicator) {
+                // Non-orchestrator commands complete immediately
+                await this.markComplete(message);
+            }
+            this.emit('message_handled', { message, response });
+        }
+        catch (error) {
+            this.logger.error('Error handling message', { error: error instanceof Error ? error.message : String(error) });
+            await this.sendErrorResponse(message, error);
+            this.emit('error', error);
+        }
+    }
+    /**
+     * Handle an incoming cross-machine message.
+     * Routes the message payload to the local orchestrator via the message queue.
+     *
+     * @param msg - Parsed cross-machine message
+     */
+    async handleCrossMachineMessage(msg) {
+        this.logger.info('Routing cross-machine message to orchestrator', {
+            from: msg.fromName,
+            type: msg.type,
+            messageId: msg.messageId,
+        });
+        // Format as a human-readable message for the orchestrator
+        const orchestratorMessage = [
+            `[Cross-Machine] from ${msg.fromName} (${msg.from})`,
+            `Type: ${msg.type}`,
+            msg.payload.message ? `Message: ${msg.payload.message}` : '',
+            msg.payload.task ? `Task: ${msg.payload.task}` : '',
+            msg.payload.priority ? `Priority: ${msg.payload.priority}` : '',
+            msg.payload.context ? `Context: ${msg.payload.context}` : '',
+            msg.payload.summary ? `Summary: ${msg.payload.summary}` : '',
+        ].filter(Boolean).join('\n');
+        if (this.messageQueueService) {
+            try {
+                this.messageQueueService.enqueue({
+                    content: orchestratorMessage,
+                    conversationId: `x-machine-${msg.from}-${Date.now()}`,
+                    source: 'cross-machine',
+                    sourceMetadata: {
+                        fromDevice: msg.from,
+                        fromDeviceName: msg.fromName,
+                        messageType: msg.type,
+                        messageId: msg.messageId,
+                    },
+                });
+                this.logger.info('Cross-machine message enqueued to orchestrator');
+            }
+            catch (err) {
+                this.logger.error('Failed to enqueue cross-machine message', {
+                    error: err instanceof Error ? err.message : String(err),
+                });
+            }
+        }
+        else {
+            this.logger.warn('Cannot route cross-machine message — MessageQueueService not available');
+        }
+    }
+    /**
+     * Parse command from message text
+     *
+     * Cleans the message and extracts the command intent.
+     *
+     * @param text - Raw message text
+     * @returns Parsed command with intent and parameters
+     */
+    parseCommand(text) {
+        // Remove bot mention if present
+        const cleanedText = text.replace(/<@[A-Z0-9]+>/g, '').trim();
+        return {
+            intent: parseCommandIntent(cleanedText),
+            rawText: cleanedText,
+            parameters: this.extractParameters(cleanedText),
+        };
+    }
+    /**
+     * Extract parameters from command text
+     *
+     * @param text - Command text
+     * @returns Extracted parameters
+     */
+    extractParameters(text) {
+        const params = {};
+        // Extract quoted strings
+        const quotedMatch = text.match(/"([^"]+)"/);
+        if (quotedMatch) {
+            params.quoted = quotedMatch[1];
+        }
+        // Extract @mentions
+        const mentionMatch = text.match(/@(\w+)/);
+        if (mentionMatch) {
+            params.mention = mentionMatch[1];
+        }
+        // Extract project/team names after keywords
+        const forMatch = text.match(/(?:for|on|in)\s+(\w+)/i);
+        if (forMatch) {
+            params.target = forMatch[1];
+        }
+        return params;
+    }
+    /**
+     * Get help message
+     *
+     * @returns Formatted help message for Slack
+     */
+    getHelpMessage() {
+        return `*Crewly Commands:*
+
+:clipboard: *Status*
+• \`status\` - Get overall status
+• \`status [project name]\` - Get project status
+• \`how is [team] doing\` - Get team progress
+
+:page_facing_up: *Lists*
+• \`list projects\` - Show all projects
+• \`list teams\` - Show all teams
+• \`list agents\` or \`who's working\` - Show active agents
+
+:gear: *Actions*
+• \`assign [task] to [agent/team]\` - Assign work
+• \`create task: [description]\` - Create a new task
+• \`pause [agent/team]\` - Pause work
+• \`resume [agent/team]\` - Resume work
+
+:speech_balloon: *Chat*
+Just type naturally to chat with the orchestrator!`;
+    }
+    /**
+     * Determine whether an inbound Slack message should be suppressed from
+     * auto-Request creation. Returns a reason string when the message should
+     * be skipped, or `null` when a Request should be created normally.
+     *
+     * Three gates (Pipeline-#4 fix, spec
+     * 2026-05-05-request-decompose-pipeline-gap.md, Patch D):
+     *
+     *   1. **Length / acknowledgement gate.** Trimmed text is shorter than
+     *      {@link MIN_AUTO_REQUEST_TEXT_LENGTH} OR matches the trivial
+     *      acknowledgement allowlist ({@link TRIVIAL_ACK_PATTERN}). Catches
+     *      "好的", "ok", "👍", "thx" — class noise that is never actionable.
+     *
+     *   2. **Thread continuation gate.** When the inbound message is a reply
+     *      inside an existing thread (`message.threadTs` ≠ `message.ts`) AND a
+     *      Request already exists for the **parent** message, suppress to
+     *      prevent every "are we still in this thread?" follow-up from creating
+     *      a new sibling Request. Existing Request continues to receive
+     *      orchestrator routing.
+     *
+     *   3. **File-only / synthetic-title gate.** Messages whose text is a
+     *      synthetic `[Slack File: …]` placeholder with no narrative are
+     *      artefacts of slack-bridge file-handling, not user requests.
+     *
+     * Each gate returns a stable reason string for log auditability. The
+     * caller logs at `debug` so suppression decisions are observable without
+     * noise.
+     *
+     * @param message - The incoming Slack message (already validated)
+     * @param rawText - The raw text body, trimmed by caller if needed
+     * @param svc - The RequestService instance for the thread-continuation lookup
+     * @returns A reason string when suppressed; `null` when allowed
+     */
+    async shouldSuppressAutoRequest(message, rawText, svc) {
+        const trimmed = rawText.trim();
+        // Gate 1 — length + ack allowlist
+        if (trimmed.length < MIN_AUTO_REQUEST_TEXT_LENGTH || TRIVIAL_ACK_PATTERN.test(trimmed)) {
+            return 'trivial_or_short';
+        }
+        // Gate 3 — file-only synthetic title (run before gate 2 to skip the I/O)
+        if (FILE_ONLY_TITLE_PATTERN.test(trimmed)) {
+            return 'file_only';
+        }
+        // Gate 2 — thread continuation: this message is a reply, and the parent
+        // message already has a NON-TERMINAL Request. Cheaper than threading
+        // detection at the SLA layer.
+        //
+        // ARCH 2026-05-05 PR #453 review (NC-1): the gate MUST check
+        // `parentRequest.status` is non-terminal — otherwise a thread that
+        // completed (parent → done via orc_reply / orc_reply_recheck) and then
+        // received a NEW actionable user message would silently suppress the new
+        // Request, re-opening the user-visible reliability gap that INBOUND-1
+        // was built to close. Terminal-parent threads release suppression so the
+        // child message creates a fresh Request.
+        const threadTs = message.threadTs;
+        if (threadTs && threadTs !== message.ts) {
+            const parentMsgId = `slack-${message.channelId}-${threadTs}`;
+            const parentRequest = await svc.findBySourceConversationItemId(parentMsgId);
+            if (parentRequest && !TERMINAL_REQUEST_STATUSES.has(parentRequest.status)) {
+                return 'thread_continuation';
+            }
+        }
+        return null;
+    }
+    /**
+     * Handle status command
+     *
+     * @param command - Parsed command
+     * @param context - Conversation context
+     * @returns Status response
+     */
+    async handleStatusCommand(command, context) {
+        return await this.sendToOrchestrator(`Give me a brief status update. ${command.rawText}`, context);
+    }
+    /**
+     * Handle list commands (projects, teams, agents)
+     *
+     * @param command - Parsed command
+     * @param context - Conversation context
+     * @returns List response
+     */
+    async handleListCommand(command, context) {
+        const prompts = {
+            list_projects: 'List all active projects with their status.',
+            list_teams: 'List all teams and their current assignments.',
+            list_agents: 'List all agents, their status, and what they are working on.',
+        };
+        return await this.sendToOrchestrator(prompts[command.intent] || command.rawText, context);
+    }
+    /**
+     * Handle control commands (pause, resume)
+     *
+     * @param command - Parsed command
+     * @param context - Conversation context
+     * @returns Control response
+     */
+    async handleControlCommand(command, context) {
+        const action = command.intent === 'pause' ? 'Pause' : 'Resume';
+        const target = command.parameters.target || command.parameters.mention || 'all agents';
+        return await this.sendToOrchestrator(`${action} ${target}.`, context);
+    }
+    /**
+     * Attempt to auto-recover the orchestrator with a hard timeout.
+     *
+     * Calls `triggerOrchestratorSetup()` from the orchestrator service module
+     * directly (bypassing HTTP). Wraps the attempt in a 5-second deadline so
+     * a wedged setup cannot stall the Slack message ingress thread.
+     *
+     * Behavior:
+     * - Timeout: rejects with a TimeoutError-like message after 5s.
+     * - Setup error: rejects with the underlying error.
+     * - Setup returning `success: false`: rejects with the recorded error
+     *   (the caller treats this the same as a thrown error and falls
+     *   through to the offline path).
+     *
+     * Caller is expected to wrap the call in try/catch and continue down
+     * the offline path on rejection — auto-recovery is best-effort.
+     *
+     * @returns Resolves when setup completes successfully (or was skipped
+     *          because the orc was already healthy)
+     * @throws Error on timeout or setup failure
+     * @internal Visible for tests via class member access.
+     */
+    async attemptAutoRecovery() {
+        let timeoutHandle;
+        const timeoutPromise = new Promise((_, reject) => {
+            timeoutHandle = setTimeout(() => {
+                reject(new Error(`auto-recovery setup timed out after ${AUTO_RECOVERY_TIMEOUT_MS}ms`));
+            }, AUTO_RECOVERY_TIMEOUT_MS);
+            // Don't keep the process alive just for this timer
+            timeoutHandle.unref?.();
+        });
+        try {
+            const result = await Promise.race([triggerOrchestratorSetup(), timeoutPromise]);
+            if (!result.success) {
+                throw new Error(result.error || 'orchestrator setup returned success=false');
+            }
+        }
+        finally {
+            if (timeoutHandle) {
+                clearTimeout(timeoutHandle);
+            }
+        }
+    }
+    /**
+     * Send message to orchestrator via the message queue and wait for response.
+     *
+     * Checks if the orchestrator is active before sending. Enqueues the message
+     * and waits for the response via a resolve callback injected into sourceMetadata.
+     *
+     * @param message - Message to send
+     * @param context - Optional conversation context
+     * @returns Orchestrator response or offline/error message
+     */
+    async sendToOrchestrator(message, context) {
+        try {
+            // Check if orchestrator is active before attempting to send
+            let isActive = await isOrchestratorActive();
+            // Auto-recovery (B0 hot-fix, defense-in-depth):
+            // ESTestNode regression — `isActive` falsely reports offline when the
+            // orchestrator is an in-process Crewly Agent runtime that has lost its
+            // status registration but is otherwise healthy. Before falling
+            // through to the offline path, attempt one synchronous setup call.
+            // This is intentionally once-per-message (not retry-loop). On
+            // success we re-check isActive and proceed normally; on failure we
+            // continue down the existing offline branch (Auditor + queue).
+            if (!isActive) {
+                const recoveryStart = Date.now();
+                this.logger.info('Orchestrator offline — attempting auto-recovery via triggerOrchestratorSetup', {
+                    timeoutMs: AUTO_RECOVERY_TIMEOUT_MS,
+                });
+                try {
+                    await this.attemptAutoRecovery();
+                    isActive = await isOrchestratorActive();
+                    this.logger.info('Auto-recovery setup attempt complete', {
+                        elapsedMs: Date.now() - recoveryStart,
+                        isActiveAfter: isActive,
+                    });
+                }
+                catch (err) {
+                    this.logger.warn('Auto-recovery setup attempt failed (falling through to offline path)', {
+                        elapsedMs: Date.now() - recoveryStart,
+                        error: err instanceof Error ? err.message : String(err),
+                    });
+                }
+            }
+            if (!isActive) {
+                // Fallback: route to Auditor agent if it's active
+                const auditorSession = AUDITOR_SCHEDULER_CONSTANTS.AUDITOR_SESSION_NAME;
+                const auditorActive = await isAgentActive(auditorSession);
+                if (auditorActive) {
+                    this.logger.info('Orchestrator offline — routing message to Auditor agent');
+                    // Auditor fallback is NOT an orc reply — caller must not auto-resolve SLA.
+                    const fallback = await this.sendToAuditorFallback(message, context);
+                    return { response: fallback, fromOrcReply: false };
+                }
+                // #247: Queue the message for replay when orchestrator comes back online,
+                // instead of silently dropping it. The queue processor defers delivery
+                // until the orchestrator registers (agentStatus === 'active').
+                // NOTE: This is an offline-path acknowledgement, NOT a real orc reply —
+                // every return from this branch must set `fromOrcReply: false`.
+                if (this.messageQueueService) {
+                    this.logger.info('Orchestrator offline — queuing message for replay when it comes back online');
+                    // Enrich message with thread file path hint for orchestrator context
+                    let enrichedMessage = message;
+                    if (this.threadStore && context) {
+                        const threadFilePath = this.threadStore.getThreadFilePath(context.channelId, context.threadTs);
+                        enrichedMessage = `${message}\n\n[Thread context file: ${threadFilePath}]`;
+                    }
+                    // Store in canonical chat-v2 for persistence
+                    const result = {
+                        conversation: {
+                            id: this.persistSlackInbound({
+                                content: enrichedMessage,
+                                conversationId: context?.conversationId,
+                                agentSession: 'crewly-orc',
+                                channelId: context?.channelId,
+                                threadTs: context?.threadTs,
+                                userId: context?.userId,
+                            }).conversationId,
+                        },
+                    };
+                    try {
+                        this.messageQueueService.enqueue({
+                            content: enrichedMessage,
+                            conversationId: result.conversation.id,
+                            source: 'slack',
+                            sourceMetadata: {
+                                userId: context?.userId,
+                                channelId: context?.channelId,
+                                threadTs: context?.threadTs,
+                            },
+                        });
+                        // Track inbound thread for offline message recovery
+                        if (this.threadStatusQueue && context?.channelId) {
+                            try {
+                                const threadKey = context.threadTs
+                                    ? `${context.channelId}:${context.threadTs}`
+                                    : `${context.channelId}:${Date.now()}`;
+                                this.threadStatusQueue.trackInbound({
+                                    source: 'slack',
+                                    threadKey,
+                                    conversationId: result.conversation.id,
+                                    messagePreview: message.slice(0, THREAD_STATUS_CONSTANTS.MAX_PREVIEW_LENGTH),
+                                    sourceMetadata: {
+                                        channelId: context.channelId,
+                                        threadTs: context.threadTs,
+                                        userId: context.userId,
+                                    },
+                                });
+                            }
+                            catch (trackErr) {
+                                this.logger.warn('Failed to track inbound thread status (offline path)', {
+                                    error: trackErr instanceof Error ? trackErr.message : String(trackErr),
+                                });
+                            }
+                        }
+                        return {
+                            response: 'The orchestrator is currently offline. Your message has been queued and will be processed when it comes back online.',
+                            fromOrcReply: false,
+                        };
+                    }
+                    catch (enqueueErr) {
+                        this.logger.warn('Failed to queue message for offline orchestrator', {
+                            error: enqueueErr instanceof Error ? enqueueErr.message : String(enqueueErr),
+                        });
+                    }
+                }
+                this.logger.info('Orchestrator is not active, returning offline message');
+                return { response: getOrchestratorOfflineMessage(true), fromOrcReply: false };
+            }
+            // Check if message queue service is available
+            if (!this.messageQueueService) {
+                this.logger.error('Message queue service not configured');
+                return {
+                    response: 'The Slack bridge is not properly configured. Please restart the server.',
+                    fromOrcReply: false,
+                };
+            }
+            // Enrich message with thread file path hint for orchestrator context
+            let enrichedMessage = message;
+            if (this.threadStore && context) {
+                const threadFilePath = this.threadStore.getThreadFilePath(context.channelId, context.threadTs);
+                enrichedMessage = `${message}\n\n[Thread context file: ${threadFilePath}]`;
+            }
+            // Persist user message in canonical chat-v2 store
+            const result = {
+                conversation: {
+                    id: this.persistSlackInbound({
+                        content: enrichedMessage,
+                        conversationId: context?.conversationId,
+                        agentSession: 'crewly-orc',
+                        channelId: context?.channelId,
+                        threadTs: context?.threadTs,
+                        userId: context?.userId,
+                    }).conversationId,
+                },
+            };
+            // Enqueue the message with a resolve callback for response routing.
+            // The QueueProcessorService will call slackResolve() when the
+            // orchestrator responds, unblocking this promise.
+            //
+            // The promise resolves with `{response, fromOrcReply}`. `fromOrcReply`
+            // is `true` ONLY when slackResolve fires (orc's reply-slack skill
+            // delivered an actual reply). On responseTimeoutMs or enqueue failure
+            // it is `false` — the placeholder must NOT auto-resolve the SLA
+            // tracker (Steve 2026-04-30 incident: false-done Request cascade).
+            const orcResponse = await new Promise((resolve) => {
+                let resolved = false;
+                const timeoutId = setTimeout(() => {
+                    if (!resolved) {
+                        resolved = true;
+                        resolve({
+                            response: 'The orchestrator is still processing your request. It will reply here when ready — no need to resend.',
+                            fromOrcReply: false,
+                        });
+                    }
+                }, this.config.responseTimeoutMs);
+                try {
+                    this.messageQueueService.enqueue({
+                        content: enrichedMessage,
+                        conversationId: result.conversation.id,
+                        source: 'slack',
+                        sourceMetadata: {
+                            slackResolve: (resp) => {
+                                if (!resolved) {
+                                    resolved = true;
+                                    clearTimeout(timeoutId);
+                                    // 2026-05-12 dogfood bug: the QueueProcessor fires
+                                    // `routeResponse(message, '')` immediately after PTY
+                                    // delivery to unblock this promise (see
+                                    // queue-processor.service.ts:692 "fire-and-forget"
+                                    // comment). That call carries an EMPTY response — orc
+                                    // has only RECEIVED the message, not REPLIED. The
+                                    // previous shape of this callback always returned
+                                    // `fromOrcReply: true`, so every Slack delivery
+                                    // triggered `markResolvedByThread('orc_reply')` →
+                                    // `maybeCloseRequest` → Request cascaded to `done`
+                                    // with `result: "Auto-closed by SLA: orc_reply"`
+                                    // before the user ever saw a reply.
+                                    //
+                                    // Real orc replies (via the reply-slack skill) come
+                                    // through a different route — the orc invokes
+                                    // `POST /slack/send`, which posts to Slack directly;
+                                    // the SLA tracker is resolved when the
+                                    // `respond_to_user` WI transitions to `verified` and
+                                    // the cascade subscriber picks it up. That path
+                                    // produces a non-empty response payload only when
+                                    // a worker explicitly drives reply text back through
+                                    // the queue (rare; most orc replies are direct API).
+                                    //
+                                    // Gate: treat empty resp as a delivery ack ONLY
+                                    // (fromOrcReply=false). Non-empty resp keeps the
+                                    // legacy `true` semantics for any worker path that
+                                    // does echo a reply through the queue.
+                                    const fromOrcReply = resp.length > 0;
+                                    resolve({ response: resp, fromOrcReply });
+                                }
+                            },
+                            userId: context?.userId,
+                            channelId: context?.channelId,
+                            threadTs: context?.threadTs,
+                        },
+                    });
+                    // Track inbound thread for lifecycle monitoring and restart recovery
+                    if (this.threadStatusQueue && context?.channelId) {
+                        try {
+                            const threadKey = context.threadTs
+                                ? `${context.channelId}:${context.threadTs}`
+                                : `${context.channelId}:${Date.now()}`;
+                            this.threadStatusQueue.trackInbound({
+                                source: 'slack',
+                                threadKey,
+                                conversationId: result.conversation.id,
+                                messagePreview: message.slice(0, THREAD_STATUS_CONSTANTS.MAX_PREVIEW_LENGTH),
+                                sourceMetadata: {
+                                    channelId: context.channelId,
+                                    threadTs: context.threadTs,
+                                    userId: context.userId,
+                                },
+                            });
+                        }
+                        catch (trackErr) {
+                            this.logger.warn('Failed to track inbound thread status', {
+                                error: trackErr instanceof Error ? trackErr.message : String(trackErr),
+                            });
+                        }
+                    }
+                }
+                catch (enqueueErr) {
+                    if (!resolved) {
+                        resolved = true;
+                        clearTimeout(timeoutId);
+                        resolve({
+                            response: `Failed to enqueue message: ${enqueueErr instanceof Error ? enqueueErr.message : String(enqueueErr)}`,
+                            fromOrcReply: false,
+                        });
+                    }
+                }
+            });
+            return orcResponse;
+        }
+        catch (error) {
+            this.logger.error('Error sending to orchestrator', { error: error instanceof Error ? error.message : String(error) });
+            throw error;
+        }
+    }
+    /**
+     * Route a message to the Auditor agent as a fallback when the orchestrator is offline.
+     *
+     * Enqueues the message targeting the Auditor's session so the queue processor
+     * delivers it to the Auditor PTY instead of the orchestrator. Includes Slack
+     * context (channel, thread) so the Auditor can respond.
+     *
+     * **Thread file enrichment (parity with `sendToOrchestrator` ~line 712):**
+     * When a `threadStore` and Slack `context` are available, the enriched
+     * message also carries a `[Thread context file: <path>]` line. Without
+     * this, the Auditor receives only the bare `[SLACK_CONTEXT:...]` prefix
+     * and cannot read prior thread history, causing context-blind replies.
+     * This is the bug Steve hit on 2026-04-25 (StevesPrompt deploy thread):
+     * orchestrator dropped, Slack fell through here, Auditor responded with
+     * "I cannot see the rest of the conversation" because the thread file
+     * pointer was missing. Bringing the enrichment in line with the
+     * orchestrator path closes the gap.
+     *
+     * @param message - Original user message
+     * @param context - Slack conversation context
+     * @returns Acknowledgement message to the user
+     */
+    async sendToAuditorFallback(message, context) {
+        const auditorSession = AUDITOR_SCHEDULER_CONSTANTS.AUDITOR_SESSION_NAME;
+        // Build a context-enriched message so the Auditor knows the source
+        const slackPrefix = context
+            ? `[SLACK_CONTEXT:channelId=${context.channelId},threadTs=${context.threadTs || ''}]`
+            : '';
+        let enrichedMessage = `${slackPrefix} [FALLBACK] Orchestrator is offline. User message:\n${message}`;
+        if (this.threadStore && context) {
+            const threadFilePath = this.threadStore.getThreadFilePath(context.channelId, context.threadTs);
+            enrichedMessage += `\n\n[Thread context file: ${threadFilePath}]`;
+        }
+        // Try to enqueue via the message queue (same path as orchestrator delivery)
+        if (this.messageQueueService) {
+            try {
+                const result = {
+                    conversation: {
+                        id: this.persistSlackInbound({
+                            content: enrichedMessage,
+                            conversationId: context?.conversationId,
+                            agentSession: auditorSession,
+                            channelId: context?.channelId,
+                            threadTs: context?.threadTs,
+                            userId: context?.userId,
+                        }).conversationId,
+                    },
+                };
+                this.messageQueueService.enqueue({
+                    content: enrichedMessage,
+                    conversationId: result.conversation.id,
+                    source: 'slack',
+                    targetSession: auditorSession,
+                    sourceMetadata: {
+                        slackResolve: undefined,
+                        userId: context?.userId,
+                        channelId: context?.channelId,
+                    },
+                });
+                this.logger.info('Message routed to Auditor agent via queue', { auditorSession });
+                return 'The orchestrator is currently offline. Your message has been forwarded to the Auditor agent.';
+            }
+            catch (err) {
+                this.logger.error('Failed to route message to Auditor via queue', {
+                    error: err instanceof Error ? err.message : String(err),
+                });
+            }
+        }
+        // Last resort: direct delivery via AuditorSchedulerService
+        try {
+            const { AuditorSchedulerService } = await import('../agent/auditor-scheduler.service.js');
+            const scheduler = AuditorSchedulerService.getInstance();
+            await scheduler.handleUserMessage(`[FALLBACK] Orchestrator is offline. User message: ${message}`, { channelId: context?.channelId || '', threadTs: context?.threadTs || '' });
+            return 'The orchestrator is currently offline. Your message has been forwarded to the Auditor agent.';
+        }
+        catch (err) {
+            this.logger.error('Failed to route message to Auditor via scheduler', {
+                error: err instanceof Error ? err.message : String(err),
+            });
+        }
+        return getOrchestratorOfflineMessage(true);
+    }
+    /**
+     * Refresh file download URLs via the Slack files.info API.
+     * The event payload URLs may not work with just the bot token — the
+     * files.info API returns authenticated URLs and validates scope.
+     *
+     * @param files - Slack file objects to refresh URLs for (mutated in place)
+     * @returns true if downloads can proceed, false if scope is missing
+     */
+    async refreshFileUrls(files) {
+        for (const file of files) {
+            try {
+                const freshInfo = await this.slackService.getFileInfo(file.id);
+                if (freshInfo.url_private_download) {
+                    file.url_private_download = freshInfo.url_private_download;
+                }
+                if (freshInfo.url_private) {
+                    file.url_private = freshInfo.url_private;
+                }
+            }
+            catch (err) {
+                const errMsg = err instanceof Error ? err.message : String(err);
+                if (errMsg.includes('missing_scope') || errMsg.includes('not_allowed_token_type')) {
+                    this.logger.error('Bot token lacks files:read scope — cannot download files. Add the "files:read" scope to your Slack app.');
+                    return false;
+                }
+                this.logger.warn('Could not refresh URL via files.info', { fileName: file.name, error: errMsg });
+            }
+        }
+        return true;
+    }
+    /**
+     * Download image files from a Slack message using SlackImageService.
+     * Populates `message.images` with successfully downloaded image info.
+     * Downloads are batched with a concurrency limit of MAX_CONCURRENT_DOWNLOADS.
+     *
+     * @param message - Incoming message to attach downloaded images to
+     * @param imageFiles - Pre-filtered list of image files to download
+     */
+    async downloadMessageImages(message, imageFiles) {
+        const botToken = this.slackService.getBotToken();
+        if (!botToken) {
+            this.logger.warn('Cannot download images: no bot token available');
+            return;
+        }
+        if (imageFiles.length === 0) {
+            return;
+        }
+        const slackImageService = getSlackImageService();
+        const files = imageFiles;
+        const downloadedImages = [];
+        const maxConcurrent = SLACK_IMAGE_CONSTANTS.MAX_CONCURRENT_DOWNLOADS;
+        const rejectionMessages = [];
+        // Refresh file URLs via files.info API before downloading.
+        const canProceed = await this.refreshFileUrls(files);
+        if (!canProceed)
+            return;
+        for (let i = 0; i < files.length; i += maxConcurrent) {
+            const batch = files.slice(i, i + maxConcurrent);
+            const results = await Promise.allSettled(batch.map((file) => slackImageService.downloadImage(file, botToken)));
+            for (let j = 0; j < results.length; j++) {
+                const result = results[j];
+                if (result.status === 'fulfilled') {
+                    downloadedImages.push(result.value);
+                }
+                else {
+                    const fileName = batch[j].name;
+                    const reason = result.reason instanceof Error ? result.reason.message : String(result.reason);
+                    this.logger.warn('Failed to download image', { fileName, reason });
+                    // Track files rejected due to validation (size/type) to warn the Slack user.
+                    // These match the error prefixes from SlackImageService.downloadImage().
+                    if (reason.startsWith('File too large:') || reason.startsWith('Unsupported image type:')) {
+                        rejectionMessages.push(`${fileName}: ${reason}`);
+                    }
+                }
+            }
+        }
+        if (downloadedImages.length > 0) {
+            message.images = downloadedImages;
+        }
+        // Send a warning back to Slack if any files were rejected
+        if (rejectionMessages.length > 0) {
+            try {
+                const maxMB = Math.round(SLACK_IMAGE_CONSTANTS.MAX_FILE_SIZE / (1024 * 1024));
+                const supportedTypes = SLACK_IMAGE_CONSTANTS.SUPPORTED_MIMES.map(m => m.replace('image/', '').toUpperCase()).join(', ');
+                const warningText = `:warning: Some image(s) could not be processed:\n${rejectionMessages.map(f => `• ${f}`).join('\n')}\n\nSupported types: ${supportedTypes}. Max size: ${maxMB} MB.`;
+                await this.slackService.sendMessage({
+                    channelId: message.channelId,
+                    text: warningText,
+                    threadTs: message.threadTs || message.ts,
+                });
+            }
+            catch (err) {
+                this.logger.warn('Failed to send rejection warning to Slack', { error: err instanceof Error ? err.message : String(err) });
+            }
+        }
+    }
+    /**
+     * Download non-image file attachments from a Slack message.
+     * Uses authenticated fetch (same pattern as SlackImageService) to download
+     * files to a temp directory. Populates `message.attachments` with results.
+     * Skips magic-byte validation since these are generic files.
+     *
+     * @param message - Incoming message to populate with downloaded file info
+     * @param nonImageFiles - Non-image SlackFile objects to download
+     */
+    async downloadMessageFiles(message, nonImageFiles) {
+        const botToken = this.slackService.getBotToken();
+        if (!botToken) {
+            this.logger.warn('Cannot download files: no bot token available');
+            return;
+        }
+        const crewlyHome = path.join(os.homedir(), '.crewly');
+        const tempDir = path.join(crewlyHome, SLACK_FILE_DOWNLOAD_CONSTANTS.TEMP_DIR);
+        await fs.mkdir(tempDir, { recursive: true });
+        const downloadedFiles = [];
+        const rejectionMessages = [];
+        const maxConcurrent = SLACK_FILE_DOWNLOAD_CONSTANTS.MAX_CONCURRENT_DOWNLOADS;
+        // Refresh file URLs via files.info API
+        const canProceed = await this.refreshFileUrls(nonImageFiles);
+        if (!canProceed)
+            return;
+        for (let i = 0; i < nonImageFiles.length; i += maxConcurrent) {
+            const batch = nonImageFiles.slice(i, i + maxConcurrent);
+            const results = await Promise.allSettled(batch.map(async (file) => {
+                // Size check
+                if (file.size > SLACK_FILE_DOWNLOAD_CONSTANTS.MAX_FILE_SIZE) {
+                    const maxMB = Math.round(SLACK_FILE_DOWNLOAD_CONSTANTS.MAX_FILE_SIZE / (1024 * 1024));
+                    throw new Error(`File too large: ${file.size} bytes (max ${maxMB} MB)`);
+                }
+                const safeName = file.name.replace(/[^a-zA-Z0-9._-]/g, '_');
+                const localPath = path.join(tempDir, `${file.id}-${safeName}`);
+                const downloadUrl = file.url_private_download || file.url_private;
+                // Authenticated fetch with manual redirect handling, timeout, and resource cleanup
+                const maxRedirects = SLACK_FILE_DOWNLOAD_CONSTANTS.MAX_DOWNLOAD_REDIRECTS;
+                const timeoutMs = SLACK_FILE_DOWNLOAD_CONSTANTS.DOWNLOAD_TIMEOUT_MS;
+                const controller = new AbortController();
+                const timeoutId = setTimeout(() => controller.abort(), timeoutMs);
+                let currentUrl = downloadUrl;
+                let response = null;
+                try {
+                    let exhaustedRedirects = true;
+                    for (let r = 0; r <= maxRedirects; r++) {
+                        response = await fetch(currentUrl, {
+                            headers: { 'Authorization': `Bearer ${botToken}` },
+                            redirect: 'manual',
+                            signal: controller.signal,
+                        });
+                        if (response.status >= 300 && response.status < 400) {
+                            const location = response.headers.get('location');
+                            if (!location)
+                                throw new Error(`Redirect without Location header`);
+                            // Drain response body to free the socket before following redirect
+                            await response.body?.cancel();
+                            currentUrl = location;
+                            continue;
+                        }
+                        exhaustedRedirects = false;
+                        break;
+                    }
+                    if (exhaustedRedirects) {
+                        throw new Error(`Too many redirects (${maxRedirects}) while downloading file from Slack`);
+                    }
+                    if (!response || !response.ok) {
+                        throw new Error(`Download failed with status ${response?.status || 'unknown'}`);
+                    }
+                    if (!response.body) {
+                        throw new Error('Empty response body from Slack');
+                    }
+                    const fileStream = createWriteStream(localPath);
+                    const nodeStream = Readable.fromWeb(response.body);
+                    await pipeline(nodeStream, fileStream);
+                }
+                catch (downloadErr) {
+                    // Clean up partial file on failure
+                    try {
+                        await fs.unlink(localPath);
+                    }
+                    catch { /* ignore if file doesn't exist */ }
+                    throw downloadErr;
+                }
+                finally {
+                    clearTimeout(timeoutId);
+                }
+                // Extract text from PDFs after download
+                let extractedText;
+                if (SLACK_FILE_DOWNLOAD_CONSTANTS.EXTRACTABLE_MIMES.includes(file.mimetype)) {
+                    extractedText = await this.extractPdfText(localPath, file.name);
+                }
+                return {
+                    id: file.id,
+                    name: file.name,
+                    mimetype: file.mimetype,
+                    localPath,
+                    size: file.size,
+                    permalink: file.permalink,
+                    extractedText,
+                };
+            }));
+            for (let j = 0; j < results.length; j++) {
+                const result = results[j];
+                if (result.status === 'fulfilled') {
+                    downloadedFiles.push(result.value);
+                }
+                else {
+                    const fileName = batch[j].name;
+                    const reason = result.reason instanceof Error ? result.reason.message : String(result.reason);
+                    this.logger.warn('Failed to download file', { fileName, reason });
+                    if (reason.startsWith('File too large:')) {
+                        rejectionMessages.push(`${fileName}: ${reason}`);
+                    }
+                }
+            }
+        }
+        if (downloadedFiles.length > 0) {
+            message.attachments = downloadedFiles;
+        }
+        if (rejectionMessages.length > 0) {
+            try {
+                const maxMB = Math.round(SLACK_FILE_DOWNLOAD_CONSTANTS.MAX_FILE_SIZE / (1024 * 1024));
+                const warningText = `:warning: Some file(s) could not be downloaded:\n${rejectionMessages.map(f => `• ${f}`).join('\n')}\n\nMax size: ${maxMB} MB.`;
+                await this.slackService.sendMessage({
+                    channelId: message.channelId,
+                    text: warningText,
+                    threadTs: message.threadTs || message.ts,
+                });
+            }
+            catch (err) {
+                this.logger.warn('Failed to send file rejection warning to Slack', { error: err instanceof Error ? err.message : String(err) });
+            }
+        }
+    }
+    /**
+     * Enrich message text with file path references so agents
+     * can read them via their file-reading tools (Claude Code Read, Gemini @file).
+     * Includes both images and non-image file attachments.
+     *
+     * @param message - Message with optional downloaded images and files
+     * @returns Enriched text with file references appended
+     */
+    enrichTextWithFiles(message) {
+        let text = message.text || '';
+        if (message.images && message.images.length > 0) {
+            for (const img of message.images) {
+                const dims = img.width && img.height ? ` (${img.width}x${img.height})` : '';
+                text += `\n[Slack Image: ${img.localPath}${dims}, ${img.mimetype}]`;
+            }
+        }
+        if (message.attachments && message.attachments.length > 0) {
+            for (const file of message.attachments) {
+                const sizeStr = file.size < 1024 ? `${file.size}B` : `${Math.round(file.size / 1024)}KB`;
+                text += `\n[Slack File: ${file.localPath} (${file.name}, ${file.mimetype}, ${sizeStr})]`;
+                if (file.extractedText) {
+                    text += `\n--- Extracted content from ${file.name} ---\n${file.extractedText}\n--- End of ${file.name} ---`;
+                }
+            }
+        }
+        return text;
+    }
+    /**
+     * Extract text content from a downloaded PDF file.
+     * Returns undefined if extraction fails or produces no text.
+     *
+     * @param filePath - Absolute path to the downloaded PDF
+     * @param fileName - Original file name (for logging)
+     * @returns Extracted text (possibly truncated) or undefined
+     */
+    async extractPdfText(filePath, fileName) {
+        try {
+            const fileBuffer = await fs.readFile(filePath);
+            const parser = new PDFParse({ data: fileBuffer });
+            const pdfData = await parser.getText();
+            const rawText = typeof pdfData === 'string' ? pdfData : pdfData?.text;
+            if (rawText && rawText.trim().length > 0) {
+                const maxLen = SLACK_FILE_DOWNLOAD_CONSTANTS.MAX_EXTRACTED_TEXT_LENGTH;
+                return rawText.trim().length > maxLen
+                    ? rawText.trim().substring(0, maxLen) + '\n... [truncated]'
+                    : rawText.trim();
+            }
+            return undefined;
+        }
+        catch (extractErr) {
+            this.logger.warn('Failed to extract text from PDF', {
+                fileName,
+                error: extractErr instanceof Error ? extractErr.message : String(extractErr),
+            });
+            return undefined;
+        }
+    }
+    /**
+     * Add typing indicator to message
+     *
+     * @param message - Message to add indicator to
+     */
+    async addTypingIndicator(message) {
+        try {
+            await this.slackService.addReaction(message.channelId, message.ts, 'eyes');
+        }
+        catch (error) {
+            // Non-critical - reactions require 'reactions:write' scope which is optional
+            const errorMessage = error instanceof Error ? error.message : String(error);
+            if (errorMessage.includes('missing_scope')) {
+                // Only log once about missing scope, not on every message
+                if (!this.loggedMissingScope) {
+                    this.logger.warn('Reactions disabled - add reactions:write scope to Slack app for typing indicators');
+                    this.loggedMissingScope = true;
+                }
+            }
+            else {
+                this.logger.warn('Could not add typing indicator', { error: errorMessage });
+            }
+        }
+    }
+    /**
+     * Mark message as complete
+     *
+     * @param message - Message to mark complete
+     */
+    async markComplete(message) {
+        try {
+            await this.slackService.addReaction(message.channelId, message.ts, 'white_check_mark');
+        }
+        catch (error) {
+            // Non-critical - reactions require 'reactions:write' scope which is optional
+            const errorMessage = error instanceof Error ? error.message : String(error);
+            if (!errorMessage.includes('missing_scope')) {
+                this.logger.warn('Could not add completion indicator', { error: errorMessage });
+            }
+            // Silent fail for missing_scope since we already logged about it
+        }
+    }
+    /**
+     * Add a completion reaction (✅) to a message that was previously
+     * stored as a pending reaction. Consumes the pending reaction.
+     *
+     * @param channelId - Slack channel ID
+     * @param threadTs - Thread timestamp (key for lookup)
+     */
+    async addCompletionReaction(channelId, threadTs) {
+        const key = `${channelId}:${threadTs}`;
+        const messageTs = this.pendingReactions.get(key);
+        if (messageTs) {
+            // Consume the pending reaction
+            this.pendingReactions.delete(key);
+            try {
+                await this.slackService.addReaction(channelId, messageTs, 'white_check_mark');
+            }
+            catch (error) {
+                const errMsg = error instanceof Error ? error.message : String(error);
+                // Suppress "already_reacted" errors as they are common and non-fatal
+                if (errMsg.includes('already_reacted')) {
+                    return;
+                }
+                // Suppress "missing_scope" since we already log/warn about that elsewhere
+                if (!errMsg.includes('missing_scope')) {
+                    this.logger.warn('Failed to add completion reaction', { channelId, messageTs, error: errMsg });
+                }
+            }
+        }
+    }
+    /**
+     * Record response to thread store. Slack delivery is handled exclusively
+     * by the reply-slack skill via the API — no terminal output fallback needed.
+     *
+     * The `fromOrcReply` flag gates the V3 SLA auto-resolve hook
+     * (`markResolvedByThread`). Only real orc replies (delivered via the
+     * orc's reply-slack skill → `slackResolve` callback) may auto-resolve
+     * the SLA tracker. Placeholder / timeout / offline / fallback responses
+     * must NOT trigger the cascade — doing so closes the parent Request to
+     * `done` even though the orc never actually replied (Steve 2026-04-30
+     * incident: false-done Request, paired with Bug 1 silent-drop in
+     * agent-registration.service.ts).
+     *
+     * Default `fromOrcReply = true` preserves the legacy behaviour for the
+     * mention-routing call site (line ~327) which currently has no
+     * placeholder semantics — its `sendToAgent` path delivers a direct
+     * agent reply when reachable. If that path later grows a timeout
+     * fallback, the call site should pass `false` explicitly.
+     *
+     * @param originalMessage - Original incoming message
+     * @param response        - Response content (real reply or placeholder)
+     * @param fromOrcReply    - `true` only when the response came from a
+     *   real agent/orc reply path. `false` for any timeout / fallback /
+     *   offline acknowledgement. Drives whether the SLA tracker is
+     *   auto-resolved for the matching Slack thread.
+     */
+    async sendSlackResponse(originalMessage, response, fromOrcReply = true) {
+        await this.recordThreadReply(originalMessage, response);
+        // INBOUND-1.4: notify the RequestSlaSubscriber that the orc replied to
+        // this Slack thread so any tracked respond_to_user WorkItem can
+        // auto-transition and the SLA timers no-op. Lazy import breaks the
+        // static cycle (subscriber boot wires this bridge).
+        if (!fromOrcReply) {
+            this.logger.debug('Skipping SLA auto-resolve — response is not a real orc reply', {
+                threadTs: originalMessage.ts,
+                responsePreview: response.slice(0, 60),
+            });
+            return;
+        }
+        try {
+            const { getRequestSlaSubscriber } = await import('../v3/request-sla.subscriber.js');
+            const sub = getRequestSlaSubscriber();
+            if (sub) {
+                // sourceConversationItemId for slack messages is `slack-${channelId}-${ts}`
+                // (see line ~372 above); the threadTs we index on is the original
+                // user message ts. originalMessage.ts is exactly that.
+                await sub.markResolvedByThread(originalMessage.ts);
+            }
+        }
+        catch (err) {
+            this.logger.debug('SLA auto-resolve hook failed (non-critical)', {
+                error: err instanceof Error ? err.message : String(err),
+            });
+        }
+    }
+    /**
+     * Send error response
+     *
+     * @param message - Original message
+     * @param error - Error that occurred
+     */
+    async sendErrorResponse(message, error) {
+        await this.slackService.sendMessage({
+            channelId: message.channelId,
+            text: `:warning: Sorry, I encountered an error: ${error.message}`,
+            threadTs: message.threadTs || message.ts,
+        });
+    }
+    /**
+     * Format response for Slack
+     *
+     * Converts markdown to Slack-compatible formatting.
+     *
+     * @param text - Text to format
+     * @returns Formatted text
+     */
+    formatForSlack(text) {
+        // Convert markdown headers to bold
+        let formatted = text.replace(/^### (.+)$/gm, '*$1*');
+        formatted = formatted.replace(/^## (.+)$/gm, '*$1*');
+        formatted = formatted.replace(/^# (.+)$/gm, '*$1*');
+        // Slack already supports backtick code formatting
+        // Convert code blocks (simplified)
+        formatted = formatted.replace(/```[\w]*\n([\s\S]*?)```/g, '```$1```');
+        return formatted;
+    }
+    /**
+     * Persist Slack reply content to the thread store when available.
+     */
+    async recordThreadReply(originalMessage, content) {
+        if (!this.threadStore)
+            return;
+        const trimmed = content?.trim();
+        if (!trimmed)
+            return;
+        const threadTs = originalMessage.threadTs || originalMessage.ts;
+        if (!threadTs)
+            return;
+        try {
+            await this.threadStore.appendOrchestratorReply(originalMessage.channelId, threadTs, trimmed);
+        }
+        catch (err) {
+            this.logger.warn('Failed to store thread reply', { error: err instanceof Error ? err.message : String(err) });
+        }
+    }
+    /**
+     * Send proactive notification to Slack
+     *
+     * @param notification - Notification to send
+     */
+    async sendNotification(notification) {
+        if (!this.config.enableNotifications)
+            return;
+        await this.slackService.sendNotification(notification);
+    }
+    /**
+     * Send a content approval notification to Slack with Block Kit buttons.
+     *
+     * Posts a rich message with content preview and approve/reject buttons.
+     * Links the Slack message back to the approval record so interactive
+     * button clicks can resolve the approval.
+     *
+     * @param approvalId - The content approval ID
+     * @param channelId - Slack channel ID
+     * @param threadTs - Optional thread timestamp
+     * @returns The Slack message timestamp, or null if failed
+     */
+    async sendContentApproval(approvalId, channelId, threadTs) {
+        if (!channelId)
+            return null;
+        try {
+            const approval = ContentApprovalService.getInstance().get(approvalId);
+            const fallbackText = `Content approval requested (ID: ${approvalId.slice(0, 8)}). Use the buttons to approve/reject.`;
+            const blocks = [
+                {
+                    type: 'header',
+                    text: { type: 'plain_text', text: '\ud83d\udccb Content Approval Required', emoji: true },
+                },
+                {
+                    type: 'section',
+                    fields: [
+                        { type: 'mrkdwn', text: `*Platform:*\n${approval?.platform ?? 'N/A'}` },
+                        { type: 'mrkdwn', text: `*Type:*\n${approval?.contentType ?? 'N/A'}` },
+                        { type: 'mrkdwn', text: `*Submitted by:*\n${approval?.submittedBy ?? 'Unknown'}` },
+                        { type: 'mrkdwn', text: `*ID:*\n${approvalId.slice(0, 8)}` },
+                    ],
+                },
+                {
+                    type: 'section',
+                    text: {
+                        type: 'mrkdwn',
+                        text: `*Content Preview:*\n${(approval?.content ?? '').slice(0, 300)}${(approval?.content ?? '').length > 300 ? '...' : ''}`,
+                    },
+                },
+            ];
+            // Add hashtags and scheduled time if present
+            const metaFields = [];
+            if (approval?.hashtags && approval.hashtags.length > 0) {
+                metaFields.push({ type: 'mrkdwn', text: `*Hashtags:*\n${approval.hashtags.join(' ')}` });
+            }
+            if (approval?.scheduledTime) {
+                metaFields.push({ type: 'mrkdwn', text: `*Scheduled:*\n${approval.scheduledTime}` });
+            }
+            if (metaFields.length > 0) {
+                blocks.push({ type: 'section', fields: metaFields });
+            }
+            blocks.push({ type: 'divider' });
+            // Actions block with approve/reject buttons
+            blocks.push({
+                type: 'actions',
+                block_id: `content_approval_${approvalId}`,
+                elements: [
+                    {
+                        type: 'button',
+                        action_id: 'content_approval_approve',
+                        text: { type: 'plain_text', text: '\u2705 Approve', emoji: true },
+                        value: approvalId,
+                        style: 'primary',
+                    },
+                    {
+                        type: 'button',
+                        action_id: 'content_approval_reject',
+                        text: { type: 'plain_text', text: '\u274c Reject', emoji: true },
+                        value: approvalId,
+                        style: 'danger',
+                    },
+                ],
+            });
+            const messageTs = await this.slackService.sendMessage({
+                channelId,
+                text: fallbackText,
+                threadTs,
+                blocks,
+            });
+            // Link the Slack message to the approval for tracking
+            if (messageTs) {
+                ContentApprovalService.getInstance().linkSlackMessage(approvalId, channelId, messageTs);
+            }
+            return messageTs ?? null;
+        }
+        catch (err) {
+            this.logger.warn('Failed to send content approval to Slack', {
+                approvalId: approvalId.slice(0, 8),
+                error: err instanceof Error ? err.message : String(err),
+            });
+            return null;
+        }
+    }
+    /**
+     * Notify about task completion
+     *
+     * @param taskTitle - Title of completed task
+     * @param agentName - Name of agent that completed the task
+     * @param projectName - Name of the project
+     */
+    async notifyTaskCompleted(taskTitle, agentName, projectName) {
+        await this.sendNotification({
+            type: 'task_completed',
+            title: 'Task Completed',
+            message: `*${taskTitle}*\n\nCompleted by ${agentName} on project ${projectName}`,
+            urgency: 'normal',
+            timestamp: new Date().toISOString(),
+            metadata: { projectId: projectName },
+        });
+    }
+    /**
+     * Notify about agent needing assistance
+     *
+     * @param agentName - Name of agent with question
+     * @param question - The question from the agent
+     * @param projectName - Name of the project
+     */
+    async notifyAgentQuestion(agentName, question, projectName) {
+        await this.sendNotification({
+            type: 'agent_question',
+            title: 'Agent Needs Input',
+            message: `*${agentName}* has a question:\n\n_${question}_`,
+            urgency: 'high',
+            timestamp: new Date().toISOString(),
+            metadata: { agentId: agentName, projectId: projectName },
+        });
+    }
+    /**
+     * Notify about errors
+     *
+     * @param errorMessage - Error message
+     * @param agentName - Optional agent name
+     * @param projectName - Optional project name
+     */
+    async notifyError(errorMessage, agentName, projectName) {
+        await this.sendNotification({
+            type: 'agent_error',
+            title: 'Error Occurred',
+            message: errorMessage,
+            urgency: 'critical',
+            timestamp: new Date().toISOString(),
+            metadata: { agentId: agentName, projectId: projectName },
+        });
+    }
+    /**
+     * Notify about daily summary
+     *
+     * @param summary - Summary content
+     */
+    async notifyDailySummary(summary) {
+        await this.sendNotification({
+            type: 'daily_summary',
+            title: 'Daily Summary',
+            message: summary,
+            urgency: 'low',
+            timestamp: new Date().toISOString(),
+        });
+    }
+    /**
+     * Resolve @mention in message text to an agent session (#177).
+     *
+     * Matches patterns: @assistant, @auditor, @sam, @leo, etc.
+     * Looks up the agent name in team configs to find the session name.
+     *
+     * @param text - Message text to scan for @mentions
+     * @returns Target agent info, or null if no mention found
+     */
+    async resolveMentionTarget(text) {
+        // Match @name at the start of the message
+        const mentionMatch = text.match(/^@(\w+)\s/i);
+        if (!mentionMatch)
+            return null;
+        const mentionedName = mentionMatch[1].toLowerCase();
+        // Built-in aliases
+        const aliases = {
+            assistant: 'crewly-orc-assistant',
+            auditor: 'crewly-auditor',
+            orc: 'crewly-orc',
+            orchestrator: 'crewly-orc',
+        };
+        if (aliases[mentionedName]) {
+            return { name: mentionedName, sessionName: aliases[mentionedName] };
+        }
+        // Look up in team configs
+        try {
+            const StorageService = (await import('../core/storage.service.js')).StorageService;
+            const storage = StorageService.getInstance();
+            const teams = await storage.getTeams();
+            for (const team of teams) {
+                for (const member of (team.members || [])) {
+                    // Match by name (case-insensitive) or session name fragment
+                    const memberName = member.name?.toLowerCase() || '';
+                    const sessionParts = (member.sessionName || '').split('-');
+                    const shortName = sessionParts.length >= 3 ? sessionParts[2] : '';
+                    if (memberName === mentionedName || shortName === mentionedName) {
+                        return { name: mentionedName, sessionName: member.sessionName };
+                    }
+                }
+            }
+        }
+        catch (err) {
+            this.logger.warn('Failed to look up mention target', {
+                mention: mentionedName,
+                error: err instanceof Error ? err.message : String(err),
+            });
+        }
+        return null;
+    }
+    /**
+     * Send a message to a specific agent session via terminal deliver (#177).
+     *
+     * @param sessionName - Target agent session
+     * @param message - Message to send
+     * @param context - Slack context for response routing
+     * @returns OrcResponse envelope — `fromOrcReply` is `true` ONLY when the
+     *   reply came from the agent's `slackResolve` callback (a real reply
+     *   via the reply-slack skill). Timeout / direct-delivery / error
+     *   placeholders return `fromOrcReply: false` so callers can gate the
+     *   SLA cascade. Issue #394.
+     */
+    async sendToAgent(sessionName, message, context) {
+        try {
+            // Enrich with Slack context for reply routing
+            let enrichedMessage = message;
+            if (context) {
+                enrichedMessage = `[SLACK_CONTEXT:channelId=${context.channelId},threadTs=${context.threadTs || ''}]\n${message}`;
+            }
+            // Use message queue for agents that support it, or deliver directly
+            if (this.messageQueueService) {
+                const chatResult = {
+                    conversation: {
+                        id: this.persistSlackInbound({
+                            content: enrichedMessage,
+                            conversationId: context?.conversationId,
+                            agentSession: sessionName,
+                            channelId: context?.channelId,
+                            threadTs: context?.threadTs,
+                            userId: context?.userId,
+                        }).conversationId,
+                    },
+                };
+                return new Promise((resolve) => {
+                    let resolved = false;
+                    const timeoutId = setTimeout(() => {
+                        if (!resolved) {
+                            resolved = true;
+                            // Timeout placeholder — explicitly NOT a real reply.
+                            resolve({
+                                response: 'Agent is processing your message. Check back shortly.',
+                                fromOrcReply: false,
+                            });
+                        }
+                    }, this.config.responseTimeoutMs);
+                    this.messageQueueService.enqueue({
+                        content: enrichedMessage,
+                        conversationId: chatResult.conversation.id,
+                        source: 'slack',
+                        targetSession: sessionName,
+                        sourceMetadata: {
+                            slackResolve: (resp) => {
+                                if (!resolved) {
+                                    resolved = true;
+                                    clearTimeout(timeoutId);
+                                    // Real agent reply path. Empty `resp` is the
+                                    // QueueProcessor fire-and-forget delivery ack — treat
+                                    // it as a non-reply too (mirrors the orchestrator
+                                    // path's empty-string gate in sendToOrchestrator).
+                                    resolve({ response: resp, fromOrcReply: resp.length > 0 });
+                                }
+                            },
+                            channelId: context?.channelId,
+                            threadTs: context?.threadTs,
+                        },
+                    });
+                });
+            }
+            // Fallback: direct terminal delivery — the agent acknowledges the
+            // write, but the actual reply hasn't been generated yet. Return a
+            // placeholder with fromOrcReply=false so the SLA cascade does NOT
+            // close on this.
+            const { default: fetch } = await import('node-fetch').catch(() => ({ default: globalThis.fetch }));
+            const apiUrl = process.env.CREWLY_API_URL || 'http://localhost:8787';
+            await fetch(`${apiUrl}/api/terminal/${sessionName}/deliver`, {
+                method: 'POST',
+                headers: { 'Content-Type': 'application/json' },
+                body: JSON.stringify({ message: enrichedMessage, force: true }),
+            });
+            return {
+                response: 'Message delivered to agent. Response will arrive shortly.',
+                fromOrcReply: false,
+            };
+        }
+        catch (err) {
+            this.logger.error('Failed to send to agent', {
+                session: sessionName,
+                error: err instanceof Error ? err.message : String(err),
+            });
+            return {
+                response: `Failed to reach agent. Error: ${err instanceof Error ? err.message : String(err)}`,
+                fromOrcReply: false,
+            };
+        }
+    }
+    /**
+     * Persist a Slack inbound user message to chat-v2 and return the
+     * `(conversationId, messageId)` pair callers thread downstream
+     * into `MessageQueueService.enqueue` and `ThreadStatusQueueService.trackInbound`.
+     *
+     * Phase 6c of unified-chat-message-store spec: replaces the
+     * legacy `chatService.sendMessage` call sites on this bridge.
+     * Synthesizes a stable conversationId from Slack channel + thread
+     * ts when the caller didn't supply one, so re-enqueue paths
+     * (offline replay, recovery) reuse the same channel.
+     *
+     * @param args - Persistence inputs (content + slack context + recipient agent)
+     * @returns The chat-v2 channelId and the freshly persisted messageId
+     */
+    persistSlackInbound(args) {
+        const cid = args.conversationId ??
+            synthesizeSlackConversationId(args.channelId ?? 'unknown', args.threadTs ?? String(Date.now()));
+        const channel = this.chatV2.ensureChannelForLegacyConversation({
+            conversationId: cid,
+            agentSession: args.agentSession,
+            // Name the thread by its first message so the consolidated chat shows a
+            // readable title (e.g. "Slack: ship the v2 launch…") instead of N
+            // identical synthesized ids. ensure… only sets the name on create, so
+            // this stamps the thread's opening message. Falls back to the id.
+            name: deriveSlackThreadName(args.content),
+        });
+        const { message } = this.chatV2.recordTurn({
+            channelId: channel.id,
+            senderType: 'user',
+            senderId: args.userId ?? 'slack-user',
+            content: args.content,
+            metadata: {
+                source: 'slack',
+                slackChannelId: args.channelId,
+                slackThreadTs: args.threadTs,
+            },
+        });
+        return { conversationId: channel.id, messageId: message.id };
+    }
+}
+/**
+ * Get bridge singleton
+ *
+ * @returns SlackOrchestratorBridge instance
+ */
+export function getSlackOrchestratorBridge() {
+    if (!bridgeInstance) {
+        bridgeInstance = new SlackOrchestratorBridge();
+    }
+    return bridgeInstance;
+}
+/**
+ * Reset bridge (for testing)
+ */
+export function resetSlackOrchestratorBridge() {
+    bridgeInstance = null;
+}
+//# sourceMappingURL=slack-orchestrator-bridge.js.map