clarion-shared-types 1.0.90 → 1.0.92

package/dist/esm/modules/support/enums/support-enums.js

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+/**
+ * Frontend mirrors of the support enums in grm-shared-library.
+ *
+ * Kept in ONE file rather than one per enum: the admin's support console
+ * imports most of them together and the set only means anything as a whole. The
+ * values are byte-identical to the backend's, because they travel over the wire
+ * as strings and any drift would show up as a silently unstyled chip rather
+ * than a compile error.
+ */
+/** The helpdesk a deployment mirrors tickets to, if any. */
+export var SupportProviderCode;
+(function (SupportProviderCode) {
+    SupportProviderCode["ZAMMAD"] = "ZAMMAD";
+    SupportProviderCode["FRESHDESK"] = "FRESHDESK";
+    /** No external helpdesk. Clarion is the whole system of record. */
+    SupportProviderCode["NONE"] = "NONE";
+})(SupportProviderCode || (SupportProviderCode = {}));
+/** What a helpdesk adapter is able to do. The admin builds its buttons from this. */
+export var SupportProviderCapability;
+(function (SupportProviderCapability) {
+    SupportProviderCapability["CREATE_TICKET"] = "CREATE_TICKET";
+    SupportProviderCapability["UPDATE_TICKET"] = "UPDATE_TICKET";
+    SupportProviderCapability["PUBLIC_REPLY"] = "PUBLIC_REPLY";
+    SupportProviderCapability["INTERNAL_NOTE"] = "INTERNAL_NOTE";
+    SupportProviderCapability["ASSIGN_TICKET"] = "ASSIGN_TICKET";
+    SupportProviderCapability["CHANGE_STATUS"] = "CHANGE_STATUS";
+    SupportProviderCapability["CLOSE_REOPEN"] = "CLOSE_REOPEN";
+    SupportProviderCapability["ATTACHMENTS"] = "ATTACHMENTS";
+    SupportProviderCapability["CONTACTS"] = "CONTACTS";
+    SupportProviderCapability["SEARCH"] = "SEARCH";
+    SupportProviderCapability["WEBHOOKS"] = "WEBHOOKS";
+    SupportProviderCapability["FETCH_TICKET"] = "FETCH_TICKET";
+})(SupportProviderCapability || (SupportProviderCapability = {}));
+/** Lifecycle of a support ticket. */
+export var SupportTicketStatus;
+(function (SupportTicketStatus) {
+    SupportTicketStatus["NEW"] = "NEW";
+    SupportTicketStatus["OPEN"] = "OPEN";
+    SupportTicketStatus["ASSIGNED"] = "ASSIGNED";
+    SupportTicketStatus["IN_PROGRESS"] = "IN_PROGRESS";
+    SupportTicketStatus["WAITING_ON_CUSTOMER"] = "WAITING_ON_CUSTOMER";
+    SupportTicketStatus["WAITING_ON_INTERNAL_TEAM"] = "WAITING_ON_INTERNAL_TEAM";
+    SupportTicketStatus["RESOLVED"] = "RESOLVED";
+    SupportTicketStatus["CLOSED"] = "CLOSED";
+    SupportTicketStatus["REOPENED"] = "REOPENED";
+    SupportTicketStatus["CANCELLED"] = "CANCELLED";
+})(SupportTicketStatus || (SupportTicketStatus = {}));
+/** How urgently a ticket needs answering. */
+export var SupportTicketPriority;
+(function (SupportTicketPriority) {
+    SupportTicketPriority["CRITICAL"] = "CRITICAL";
+    SupportTicketPriority["URGENT"] = "URGENT";
+    SupportTicketPriority["HIGH"] = "HIGH";
+    SupportTicketPriority["NORMAL"] = "NORMAL";
+    SupportTicketPriority["LOW"] = "LOW";
+})(SupportTicketPriority || (SupportTicketPriority = {}));
+/** How a ticket reached Clarion. */
+export var SupportTicketChannel;
+(function (SupportTicketChannel) {
+    SupportTicketChannel["MOBILE_APP"] = "MOBILE_APP";
+    SupportTicketChannel["WEB_APP"] = "WEB_APP";
+    SupportTicketChannel["AGENT_PORTAL"] = "AGENT_PORTAL";
+    SupportTicketChannel["PROVIDER"] = "PROVIDER";
+    SupportTicketChannel["EMAIL"] = "EMAIL";
+    SupportTicketChannel["PHONE"] = "PHONE";
+    SupportTicketChannel["SMS"] = "SMS";
+    SupportTicketChannel["CHAT"] = "CHAT";
+    SupportTicketChannel["SYSTEM"] = "SYSTEM";
+    SupportTicketChannel["API"] = "API";
+})(SupportTicketChannel || (SupportTicketChannel = {}));
+/** Who or what caused the ticket to exist. */
+export var SupportTicketSource;
+(function (SupportTicketSource) {
+    SupportTicketSource["CUSTOMER"] = "CUSTOMER";
+    SupportTicketSource["AGENT"] = "AGENT";
+    SupportTicketSource["SYSTEM"] = "SYSTEM";
+    SupportTicketSource["FEEDBACK_CONVERSION"] = "FEEDBACK_CONVERSION";
+    SupportTicketSource["PROVIDER_SYNC"] = "PROVIDER_SYNC";
+    SupportTicketSource["CHAT_ESCALATION"] = "CHAT_ESCALATION";
+})(SupportTicketSource || (SupportTicketSource = {}));
+/**
+ * What kind of entry a conversation item is.
+ *
+ * INTERNAL_NOTE is the one the UI must never render on a customer-facing
+ * surface. The admin styles it distinctly for the same reason - an agent who
+ * cannot tell at a glance which entries the customer can see will eventually
+ * write the wrong thing in the wrong box.
+ */
+export var SupportTicketMessageType;
+(function (SupportTicketMessageType) {
+    SupportTicketMessageType["CUSTOMER_MESSAGE"] = "CUSTOMER_MESSAGE";
+    SupportTicketMessageType["AGENT_REPLY"] = "AGENT_REPLY";
+    SupportTicketMessageType["INTERNAL_NOTE"] = "INTERNAL_NOTE";
+    SupportTicketMessageType["SYSTEM_MESSAGE"] = "SYSTEM_MESSAGE";
+    SupportTicketMessageType["STATUS_MESSAGE"] = "STATUS_MESSAGE";
+})(SupportTicketMessageType || (SupportTicketMessageType = {}));
+/** Who wrote a conversation entry. */
+export var SupportMessageAuthorType;
+(function (SupportMessageAuthorType) {
+    SupportMessageAuthorType["CUSTOMER"] = "CUSTOMER";
+    SupportMessageAuthorType["AGENT"] = "AGENT";
+    SupportMessageAuthorType["SYSTEM"] = "SYSTEM";
+    SupportMessageAuthorType["PROVIDER_AGENT"] = "PROVIDER_AGENT";
+})(SupportMessageAuthorType || (SupportMessageAuthorType = {}));
+/** Whether an entry was written here or arrived from the helpdesk. */
+export var SupportMessageOrigin;
+(function (SupportMessageOrigin) {
+    SupportMessageOrigin["CLARION"] = "CLARION";
+    SupportMessageOrigin["PROVIDER"] = "PROVIDER";
+})(SupportMessageOrigin || (SupportMessageOrigin = {}));
+/** Where a ticket stands against one SLA target. */
+export var SupportSlaState;
+(function (SupportSlaState) {
+    SupportSlaState["ON_TRACK"] = "ON_TRACK";
+    SupportSlaState["WARNING"] = "WARNING";
+    SupportSlaState["BREACHED"] = "BREACHED";
+    SupportSlaState["PAUSED"] = "PAUSED";
+    SupportSlaState["MET"] = "MET";
+    SupportSlaState["NOT_APPLICABLE"] = "NOT_APPLICABLE";
+})(SupportSlaState || (SupportSlaState = {}));
+/** Which clock a state describes. */
+export var SupportSlaTarget;
+(function (SupportSlaTarget) {
+    SupportSlaTarget["FIRST_RESPONSE"] = "FIRST_RESPONSE";
+    SupportSlaTarget["RESOLUTION"] = "RESOLUTION";
+})(SupportSlaTarget || (SupportSlaTarget = {}));
+/** How a policy measures elapsed time. */
+export var SupportSlaClock;
+(function (SupportSlaClock) {
+    SupportSlaClock["CALENDAR"] = "CALENDAR";
+    SupportSlaClock["BUSINESS"] = "BUSINESS";
+})(SupportSlaClock || (SupportSlaClock = {}));
+/** What a customer is telling us. */
+export var CustomerFeedbackType;
+(function (CustomerFeedbackType) {
+    CustomerFeedbackType["BUG_REPORT"] = "BUG_REPORT";
+    CustomerFeedbackType["FEATURE_REQUEST"] = "FEATURE_REQUEST";
+    CustomerFeedbackType["COMPLAINT"] = "COMPLAINT";
+    CustomerFeedbackType["COMPLIMENT"] = "COMPLIMENT";
+    CustomerFeedbackType["GENERAL"] = "GENERAL";
+    CustomerFeedbackType["SERVICE_RATING"] = "SERVICE_RATING";
+    CustomerFeedbackType["SUPPORT_RATING"] = "SUPPORT_RATING";
+})(CustomerFeedbackType || (CustomerFeedbackType = {}));
+/** Where a piece of feedback is in its review workflow. */
+export var CustomerFeedbackStatus;
+(function (CustomerFeedbackStatus) {
+    CustomerFeedbackStatus["NEW"] = "NEW";
+    CustomerFeedbackStatus["UNDER_REVIEW"] = "UNDER_REVIEW";
+    CustomerFeedbackStatus["ACKNOWLEDGED"] = "ACKNOWLEDGED";
+    CustomerFeedbackStatus["RESPONDED"] = "RESPONDED";
+    CustomerFeedbackStatus["CONVERTED_TO_TICKET"] = "CONVERTED_TO_TICKET";
+    CustomerFeedbackStatus["CLOSED"] = "CLOSED";
+    CustomerFeedbackStatus["DISMISSED"] = "DISMISSED";
+})(CustomerFeedbackStatus || (CustomerFeedbackStatus = {}));
+/** Where the feedback was submitted from. */
+export var CustomerFeedbackChannel;
+(function (CustomerFeedbackChannel) {
+    CustomerFeedbackChannel["MOBILE_APP"] = "MOBILE_APP";
+    CustomerFeedbackChannel["WEB_APP"] = "WEB_APP";
+    CustomerFeedbackChannel["AGENT_PORTAL"] = "AGENT_PORTAL";
+    CustomerFeedbackChannel["API"] = "API";
+})(CustomerFeedbackChannel || (CustomerFeedbackChannel = {}));
+/** Coarse sentiment, derived from type and rating - never from the message text. */
+export var CustomerFeedbackSentiment;
+(function (CustomerFeedbackSentiment) {
+    CustomerFeedbackSentiment["POSITIVE"] = "POSITIVE";
+    CustomerFeedbackSentiment["NEUTRAL"] = "NEUTRAL";
+    CustomerFeedbackSentiment["NEGATIVE"] = "NEGATIVE";
+    CustomerFeedbackSentiment["UNKNOWN"] = "UNKNOWN";
+})(CustomerFeedbackSentiment || (CustomerFeedbackSentiment = {}));
+/** Who wrote an entry in a feedback thread. */
+export var CustomerFeedbackMessageAuthorType;
+(function (CustomerFeedbackMessageAuthorType) {
+    CustomerFeedbackMessageAuthorType["CUSTOMER"] = "CUSTOMER";
+    CustomerFeedbackMessageAuthorType["REVIEWER"] = "REVIEWER";
+    CustomerFeedbackMessageAuthorType["SYSTEM"] = "SYSTEM";
+})(CustomerFeedbackMessageAuthorType || (CustomerFeedbackMessageAuthorType = {}));
+/** The kind of Clarion record a ticket or a piece of feedback is about. */
+export var SupportRelatedEntityType;
+(function (SupportRelatedEntityType) {
+    SupportRelatedEntityType["INCIDENT"] = "INCIDENT";
+    SupportRelatedEntityType["BILLING_SUBSCRIPTION"] = "BILLING_SUBSCRIPTION";
+    SupportRelatedEntityType["BILLING_INVOICE"] = "BILLING_INVOICE";
+    SupportRelatedEntityType["BILLING_PAYMENT"] = "BILLING_PAYMENT";
+    SupportRelatedEntityType["BILLING_PACKAGE"] = "BILLING_PACKAGE";
+    SupportRelatedEntityType["CHAT_CONVERSATION"] = "CHAT_CONVERSATION";
+    SupportRelatedEntityType["NEWSFEED_POST"] = "NEWSFEED_POST";
+    SupportRelatedEntityType["NEWSFEED_COMMENT"] = "NEWSFEED_COMMENT";
+    SupportRelatedEntityType["PARTNER_DISPATCH"] = "PARTNER_DISPATCH";
+    SupportRelatedEntityType["RESPONSE_UNIT"] = "RESPONSE_UNIT";
+    SupportRelatedEntityType["ORGANIZATION"] = "ORGANIZATION";
+    SupportRelatedEntityType["USER"] = "USER";
+    SupportRelatedEntityType["APP_SCREEN"] = "APP_SCREEN";
+    SupportRelatedEntityType["SUPPORT_TICKET"] = "SUPPORT_TICKET";
+    SupportRelatedEntityType["CUSTOMER_FEEDBACK"] = "CUSTOMER_FEEDBACK";
+    SupportRelatedEntityType["OTHER"] = "OTHER";
+})(SupportRelatedEntityType || (SupportRelatedEntityType = {}));
+/** Which Clarion record a synchronization row is mirroring. */
+export var SupportSyncEntityType;
+(function (SupportSyncEntityType) {
+    SupportSyncEntityType["TICKET"] = "TICKET";
+    SupportSyncEntityType["MESSAGE"] = "MESSAGE";
+    SupportSyncEntityType["ATTACHMENT"] = "ATTACHMENT";
+    SupportSyncEntityType["CONTACT"] = "CONTACT";
+})(SupportSyncEntityType || (SupportSyncEntityType = {}));
+/** What a synchronization row is trying to do at the provider. */
+export var SupportSyncOperation;
+(function (SupportSyncOperation) {
+    SupportSyncOperation["UPSERT_CONTACT"] = "UPSERT_CONTACT";
+    SupportSyncOperation["CREATE_TICKET"] = "CREATE_TICKET";
+    SupportSyncOperation["UPDATE_TICKET"] = "UPDATE_TICKET";
+    SupportSyncOperation["ADD_PUBLIC_REPLY"] = "ADD_PUBLIC_REPLY";
+    SupportSyncOperation["ADD_INTERNAL_NOTE"] = "ADD_INTERNAL_NOTE";
+    SupportSyncOperation["ASSIGN_TICKET"] = "ASSIGN_TICKET";
+    SupportSyncOperation["CHANGE_STATUS"] = "CHANGE_STATUS";
+    SupportSyncOperation["ADD_ATTACHMENT"] = "ADD_ATTACHMENT";
+    SupportSyncOperation["CLOSE_TICKET"] = "CLOSE_TICKET";
+    SupportSyncOperation["REOPEN_TICKET"] = "REOPEN_TICKET";
+    SupportSyncOperation["FETCH_TICKET"] = "FETCH_TICKET";
+})(SupportSyncOperation || (SupportSyncOperation = {}));
+/** Where a synchronization row has got to. */
+export var SupportSyncStatus;
+(function (SupportSyncStatus) {
+    SupportSyncStatus["PENDING"] = "PENDING";
+    SupportSyncStatus["IN_PROGRESS"] = "IN_PROGRESS";
+    SupportSyncStatus["SUCCEEDED"] = "SUCCEEDED";
+    SupportSyncStatus["FAILED"] = "FAILED";
+    SupportSyncStatus["DEAD_LETTER"] = "DEAD_LETTER";
+    SupportSyncStatus["SKIPPED"] = "SKIPPED";
+    SupportSyncStatus["SUPERSEDED"] = "SUPERSEDED";
+})(SupportSyncStatus || (SupportSyncStatus = {}));
+/** Why a synchronization attempt failed. */
+export var SupportSyncFailureReason;
+(function (SupportSyncFailureReason) {
+    SupportSyncFailureReason["AUTHENTICATION_FAILED"] = "AUTHENTICATION_FAILED";
+    SupportSyncFailureReason["AUTHORIZATION_FAILED"] = "AUTHORIZATION_FAILED";
+    SupportSyncFailureReason["INVALID_PAYLOAD"] = "INVALID_PAYLOAD";
+    SupportSyncFailureReason["NOT_FOUND"] = "NOT_FOUND";
+    SupportSyncFailureReason["PROVIDER_REJECTED"] = "PROVIDER_REJECTED";
+    SupportSyncFailureReason["RATE_LIMITED"] = "RATE_LIMITED";
+    SupportSyncFailureReason["PROVIDER_UNAVAILABLE"] = "PROVIDER_UNAVAILABLE";
+    SupportSyncFailureReason["TIMEOUT"] = "TIMEOUT";
+    SupportSyncFailureReason["CIRCUIT_OPEN"] = "CIRCUIT_OPEN";
+    SupportSyncFailureReason["PROVIDER_NOT_CONFIGURED"] = "PROVIDER_NOT_CONFIGURED";
+    SupportSyncFailureReason["UNREADABLE_SUCCESS"] = "UNREADABLE_SUCCESS";
+    SupportSyncFailureReason["UNKNOWN"] = "UNKNOWN";
+})(SupportSyncFailureReason || (SupportSyncFailureReason = {}));
+/** How a provider webhook delivery was handled. */
+export var SupportWebhookStatus;
+(function (SupportWebhookStatus) {
+    SupportWebhookStatus["RECEIVED"] = "RECEIVED";
+    SupportWebhookStatus["PROCESSED"] = "PROCESSED";
+    SupportWebhookStatus["DUPLICATE"] = "DUPLICATE";
+    SupportWebhookStatus["IGNORED"] = "IGNORED";
+    SupportWebhookStatus["REJECTED"] = "REJECTED";
+    SupportWebhookStatus["FAILED"] = "FAILED";
+})(SupportWebhookStatus || (SupportWebhookStatus = {}));
+/** How a queue hands a ticket to an agent. Only MANUAL is honoured today. */
+export var SupportQueueAssignmentStrategy;
+(function (SupportQueueAssignmentStrategy) {
+    SupportQueueAssignmentStrategy["MANUAL"] = "MANUAL";
+    SupportQueueAssignmentStrategy["ROUND_ROBIN"] = "ROUND_ROBIN";
+    SupportQueueAssignmentStrategy["LEAST_BUSY"] = "LEAST_BUSY";
+})(SupportQueueAssignmentStrategy || (SupportQueueAssignmentStrategy = {}));
+/** What a routing rule matches on. */
+export var SupportRoutingMatchType;
+(function (SupportRoutingMatchType) {
+    SupportRoutingMatchType["ANY"] = "ANY";
+    SupportRoutingMatchType["CATEGORY"] = "CATEGORY";
+    SupportRoutingMatchType["PRIORITY"] = "PRIORITY";
+    SupportRoutingMatchType["CHANNEL"] = "CHANNEL";
+    SupportRoutingMatchType["COUNTRY"] = "COUNTRY";
+    SupportRoutingMatchType["CONTROL_CENTRE"] = "CONTROL_CENTRE";
+    SupportRoutingMatchType["APP_ID"] = "APP_ID";
+    SupportRoutingMatchType["RELATED_ENTITY_TYPE"] = "RELATED_ENTITY_TYPE";
+})(SupportRoutingMatchType || (SupportRoutingMatchType = {}));
+/** A support person's standing inside a team. */
+export var SupportTeamMemberRole;
+(function (SupportTeamMemberRole) {
+    SupportTeamMemberRole["AGENT"] = "AGENT";
+    SupportTeamMemberRole["SUPERVISOR"] = "SUPERVISOR";
+    SupportTeamMemberRole["MANAGER"] = "MANAGER";
+})(SupportTeamMemberRole || (SupportTeamMemberRole = {}));
+/** Every audited support action, as a closed vocabulary the admin can filter on. */
+export var SupportAuditAction;
+(function (SupportAuditAction) {
+    SupportAuditAction["TICKET_CREATED"] = "TICKET_CREATED";
+    SupportAuditAction["TICKET_UPDATED"] = "TICKET_UPDATED";
+    SupportAuditAction["TICKET_ASSIGNED"] = "TICKET_ASSIGNED";
+    SupportAuditAction["TICKET_REASSIGNED"] = "TICKET_REASSIGNED";
+    SupportAuditAction["TICKET_UNASSIGNED"] = "TICKET_UNASSIGNED";
+    SupportAuditAction["TICKET_STATUS_CHANGED"] = "TICKET_STATUS_CHANGED";
+    SupportAuditAction["TICKET_PRIORITY_CHANGED"] = "TICKET_PRIORITY_CHANGED";
+    SupportAuditAction["TICKET_CATEGORY_CHANGED"] = "TICKET_CATEGORY_CHANGED";
+    SupportAuditAction["TICKET_QUEUE_CHANGED"] = "TICKET_QUEUE_CHANGED";
+    SupportAuditAction["TICKET_CLOSED"] = "TICKET_CLOSED";
+    SupportAuditAction["TICKET_REOPENED"] = "TICKET_REOPENED";
+    SupportAuditAction["TICKET_CANCELLED"] = "TICKET_CANCELLED";
+    SupportAuditAction["TICKET_TAGGED"] = "TICKET_TAGGED";
+    SupportAuditAction["TICKET_UNTAGGED"] = "TICKET_UNTAGGED";
+    SupportAuditAction["TICKET_WATCHER_ADDED"] = "TICKET_WATCHER_ADDED";
+    SupportAuditAction["TICKET_WATCHER_REMOVED"] = "TICKET_WATCHER_REMOVED";
+    SupportAuditAction["MESSAGE_ADDED"] = "MESSAGE_ADDED";
+    SupportAuditAction["INTERNAL_NOTE_ADDED"] = "INTERNAL_NOTE_ADDED";
+    SupportAuditAction["ATTACHMENT_ADDED"] = "ATTACHMENT_ADDED";
+    SupportAuditAction["ATTACHMENT_ACCESSED"] = "ATTACHMENT_ACCESSED";
+    SupportAuditAction["ATTACHMENT_REMOVED"] = "ATTACHMENT_REMOVED";
+    SupportAuditAction["FEEDBACK_CREATED"] = "FEEDBACK_CREATED";
+    SupportAuditAction["FEEDBACK_REVIEWED"] = "FEEDBACK_REVIEWED";
+    SupportAuditAction["FEEDBACK_RESPONDED"] = "FEEDBACK_RESPONDED";
+    SupportAuditAction["FEEDBACK_STATUS_CHANGED"] = "FEEDBACK_STATUS_CHANGED";
+    SupportAuditAction["FEEDBACK_CONVERTED_TO_TICKET"] = "FEEDBACK_CONVERTED_TO_TICKET";
+    SupportAuditAction["SLA_WARNING_RAISED"] = "SLA_WARNING_RAISED";
+    SupportAuditAction["SLA_BREACHED"] = "SLA_BREACHED";
+    SupportAuditAction["SLA_POLICY_CREATED"] = "SLA_POLICY_CREATED";
+    SupportAuditAction["SLA_POLICY_UPDATED"] = "SLA_POLICY_UPDATED";
+    SupportAuditAction["SLA_POLICY_DELETED"] = "SLA_POLICY_DELETED";
+    SupportAuditAction["QUEUE_CREATED"] = "QUEUE_CREATED";
+    SupportAuditAction["QUEUE_UPDATED"] = "QUEUE_UPDATED";
+    SupportAuditAction["QUEUE_DELETED"] = "QUEUE_DELETED";
+    SupportAuditAction["TEAM_CREATED"] = "TEAM_CREATED";
+    SupportAuditAction["TEAM_UPDATED"] = "TEAM_UPDATED";
+    SupportAuditAction["TEAM_DELETED"] = "TEAM_DELETED";
+    SupportAuditAction["TEAM_MEMBER_ADDED"] = "TEAM_MEMBER_ADDED";
+    SupportAuditAction["TEAM_MEMBER_REMOVED"] = "TEAM_MEMBER_REMOVED";
+    SupportAuditAction["CATEGORY_CREATED"] = "CATEGORY_CREATED";
+    SupportAuditAction["CATEGORY_UPDATED"] = "CATEGORY_UPDATED";
+    SupportAuditAction["CATEGORY_DELETED"] = "CATEGORY_DELETED";
+    SupportAuditAction["PROVIDER_SYNC_QUEUED"] = "PROVIDER_SYNC_QUEUED";
+    SupportAuditAction["PROVIDER_SYNC_SUCCEEDED"] = "PROVIDER_SYNC_SUCCEEDED";
+    SupportAuditAction["PROVIDER_SYNC_FAILED"] = "PROVIDER_SYNC_FAILED";
+    SupportAuditAction["PROVIDER_SYNC_RETRIED"] = "PROVIDER_SYNC_RETRIED";
+    SupportAuditAction["PROVIDER_SYNC_DEAD_LETTERED"] = "PROVIDER_SYNC_DEAD_LETTERED";
+    SupportAuditAction["PROVIDER_RECONCILED"] = "PROVIDER_RECONCILED";
+    SupportAuditAction["PROVIDER_WEBHOOK_RECEIVED"] = "PROVIDER_WEBHOOK_RECEIVED";
+    SupportAuditAction["PROVIDER_WEBHOOK_REJECTED"] = "PROVIDER_WEBHOOK_REJECTED";
+})(SupportAuditAction || (SupportAuditAction = {}));
+/** What an audit entry was about. */
+export var SupportAuditEntityType;
+(function (SupportAuditEntityType) {
+    SupportAuditEntityType["TICKET"] = "TICKET";
+    SupportAuditEntityType["TICKET_MESSAGE"] = "TICKET_MESSAGE";
+    SupportAuditEntityType["TICKET_ATTACHMENT"] = "TICKET_ATTACHMENT";
+    SupportAuditEntityType["FEEDBACK"] = "FEEDBACK";
+    SupportAuditEntityType["QUEUE"] = "QUEUE";
+    SupportAuditEntityType["TEAM"] = "TEAM";
+    SupportAuditEntityType["CATEGORY"] = "CATEGORY";
+    SupportAuditEntityType["SLA_POLICY"] = "SLA_POLICY";
+    SupportAuditEntityType["PROVIDER_SYNC"] = "PROVIDER_SYNC";
+})(SupportAuditEntityType || (SupportAuditEntityType = {}));
+/** Who performed an audited action. */
+export var SupportActorType;
+(function (SupportActorType) {
+    SupportActorType["USER"] = "USER";
+    SupportActorType["SYSTEM"] = "SYSTEM";
+    SupportActorType["PROVIDER"] = "PROVIDER";
+})(SupportActorType || (SupportActorType = {}));
+/** Live support update types delivered over the socket. */
+export var SupportRealtimeEventType;
+(function (SupportRealtimeEventType) {
+    SupportRealtimeEventType["TICKET_CREATED"] = "support.ticket.created";
+    SupportRealtimeEventType["TICKET_UPDATED"] = "support.ticket.updated";
+    SupportRealtimeEventType["TICKET_STATUS_CHANGED"] = "support.ticket.status.changed";
+    SupportRealtimeEventType["TICKET_PRIORITY_CHANGED"] = "support.ticket.priority.changed";
+    SupportRealtimeEventType["TICKET_ASSIGNED"] = "support.ticket.assigned";
+    SupportRealtimeEventType["TICKET_MESSAGE_CREATED"] = "support.ticket.message.created";
+    SupportRealtimeEventType["TICKET_SLA_CHANGED"] = "support.ticket.sla.changed";
+    SupportRealtimeEventType["TICKET_SYNC_CHANGED"] = "support.ticket.sync.changed";
+    SupportRealtimeEventType["FEEDBACK_CREATED"] = "support.feedback.created";
+    SupportRealtimeEventType["FEEDBACK_RESPONDED"] = "support.feedback.responded";
+})(SupportRealtimeEventType || (SupportRealtimeEventType = {}));
+//# sourceMappingURL=support-enums.js.map

package/dist/esm/modules/support/enums/support-enums.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"support-enums.js","sourceRoot":"","sources":["../../../../../src/modules/support/enums/support-enums.ts"],"names":[],"mappings":"AAAA;;;;;;;;GAQG;AAEH,4DAA4D;AAC5D,MAAM,CAAN,IAAY,mBAKX;AALD,WAAY,mBAAmB;IAC3B,wCAAiB,CAAA;IACjB,8CAAuB,CAAA;IACvB,mEAAmE;IACnE,oCAAa,CAAA;AACjB,CAAC,EALW,mBAAmB,KAAnB,mBAAmB,QAK9B;AAED,qFAAqF;AACrF,MAAM,CAAN,IAAY,yBAaX;AAbD,WAAY,yBAAyB;IACjC,4DAA+B,CAAA;IAC/B,4DAA+B,CAAA;IAC/B,0DAA6B,CAAA;IAC7B,4DAA+B,CAAA;IAC/B,4DAA+B,CAAA;IAC/B,4DAA+B,CAAA;IAC/B,0DAA6B,CAAA;IAC7B,wDAA2B,CAAA;IAC3B,kDAAqB,CAAA;IACrB,8CAAiB,CAAA;IACjB,kDAAqB,CAAA;IACrB,0DAA6B,CAAA;AACjC,CAAC,EAbW,yBAAyB,KAAzB,yBAAyB,QAapC;AAED,qCAAqC;AACrC,MAAM,CAAN,IAAY,mBAWX;AAXD,WAAY,mBAAmB;IAC3B,kCAAW,CAAA;IACX,oCAAa,CAAA;IACb,4CAAqB,CAAA;IACrB,kDAA2B,CAAA;IAC3B,kEAA2C,CAAA;IAC3C,4EAAqD,CAAA;IACrD,4CAAqB,CAAA;IACrB,wCAAiB,CAAA;IACjB,4CAAqB,CAAA;IACrB,8CAAuB,CAAA;AAC3B,CAAC,EAXW,mBAAmB,KAAnB,mBAAmB,QAW9B;AAED,6CAA6C;AAC7C,MAAM,CAAN,IAAY,qBAMX;AAND,WAAY,qBAAqB;IAC7B,8CAAqB,CAAA;IACrB,0CAAiB,CAAA;IACjB,sCAAa,CAAA;IACb,0CAAiB,CAAA;IACjB,oCAAW,CAAA;AACf,CAAC,EANW,qBAAqB,KAArB,qBAAqB,QAMhC;AAED,oCAAoC;AACpC,MAAM,CAAN,IAAY,oBAWX;AAXD,WAAY,oBAAoB;IAC5B,iDAAyB,CAAA;IACzB,2CAAmB,CAAA;IACnB,qDAA6B,CAAA;IAC7B,6CAAqB,CAAA;IACrB,uCAAe,CAAA;IACf,uCAAe,CAAA;IACf,mCAAW,CAAA;IACX,qCAAa,CAAA;IACb,yCAAiB,CAAA;IACjB,mCAAW,CAAA;AACf,CAAC,EAXW,oBAAoB,KAApB,oBAAoB,QAW/B;AAED,8CAA8C;AAC9C,MAAM,CAAN,IAAY,mBAOX;AAPD,WAAY,mBAAmB;IAC3B,4CAAqB,CAAA;IACrB,sCAAe,CAAA;IACf,wCAAiB,CAAA;IACjB,kEAA2C,CAAA;IAC3C,sDAA+B,CAAA;IAC/B,0DAAmC,CAAA;AACvC,CAAC,EAPW,mBAAmB,KAAnB,mBAAmB,QAO9B;AAED;;;;;;;GAOG;AACH,MAAM,CAAN,IAAY,wBAMX;AAND,WAAY,wBAAwB;IAChC,iEAAqC,CAAA;IACrC,uDAA2B,CAAA;IAC3B,2DAA+B,CAAA;IAC/B,6DAAiC,CAAA;IACjC,6DAAiC,CAAA;AACrC,CAAC,EANW,wBAAwB,KAAxB,wBAAwB,QAMnC;AAED,sCAAsC;AACtC,MAAM,CAAN,IAAY,wBAKX;AALD,WAAY,wBAAwB;IAChC,iDAAqB,CAAA;IACrB,2CAAe,CAAA;IACf,6CAAiB,CAAA;IACjB,6DAAiC,CAAA;AACrC,CAAC,EALW,wBAAwB,KAAxB,wBAAwB,QAKnC;AAED,sEAAsE;AACtE,MAAM,CAAN,IAAY,oBAGX;AAHD,WAAY,oBAAoB;IAC5B,2CAAmB,CAAA;IACnB,6CAAqB,CAAA;AACzB,CAAC,EAHW,oBAAoB,KAApB,oBAAoB,QAG/B;AAED,oDAAoD;AACpD,MAAM,CAAN,IAAY,eAOX;AAPD,WAAY,eAAe;IACvB,wCAAqB,CAAA;IACrB,sCAAmB,CAAA;IACnB,wCAAqB,CAAA;IACrB,oCAAiB,CAAA;IACjB,8BAAW,CAAA;IACX,oDAAiC,CAAA;AACrC,CAAC,EAPW,eAAe,KAAf,eAAe,QAO1B;AAED,qCAAqC;AACrC,MAAM,CAAN,IAAY,gBAGX;AAHD,WAAY,gBAAgB;IACxB,qDAAiC,CAAA;IACjC,6CAAyB,CAAA;AAC7B,CAAC,EAHW,gBAAgB,KAAhB,gBAAgB,QAG3B;AAED,0CAA0C;AAC1C,MAAM,CAAN,IAAY,eAGX;AAHD,WAAY,eAAe;IACvB,wCAAqB,CAAA;IACrB,wCAAqB,CAAA;AACzB,CAAC,EAHW,eAAe,KAAf,eAAe,QAG1B;AAED,qCAAqC;AACrC,MAAM,CAAN,IAAY,oBAQX;AARD,WAAY,oBAAoB;IAC5B,iDAAyB,CAAA;IACzB,2DAAmC,CAAA;IACnC,+CAAuB,CAAA;IACvB,iDAAyB,CAAA;IACzB,2CAAmB,CAAA;IACnB,yDAAiC,CAAA;IACjC,yDAAiC,CAAA;AACrC,CAAC,EARW,oBAAoB,KAApB,oBAAoB,QAQ/B;AAED,2DAA2D;AAC3D,MAAM,CAAN,IAAY,sBAQX;AARD,WAAY,sBAAsB;IAC9B,qCAAW,CAAA;IACX,uDAA6B,CAAA;IAC7B,uDAA6B,CAAA;IAC7B,iDAAuB,CAAA;IACvB,qEAA2C,CAAA;IAC3C,2CAAiB,CAAA;IACjB,iDAAuB,CAAA;AAC3B,CAAC,EARW,sBAAsB,KAAtB,sBAAsB,QAQjC;AAED,6CAA6C;AAC7C,MAAM,CAAN,IAAY,uBAKX;AALD,WAAY,uBAAuB;IAC/B,oDAAyB,CAAA;IACzB,8CAAmB,CAAA;IACnB,wDAA6B,CAAA;IAC7B,sCAAW,CAAA;AACf,CAAC,EALW,uBAAuB,KAAvB,uBAAuB,QAKlC;AAED,oFAAoF;AACpF,MAAM,CAAN,IAAY,yBAKX;AALD,WAAY,yBAAyB;IACjC,kDAAqB,CAAA;IACrB,gDAAmB,CAAA;IACnB,kDAAqB,CAAA;IACrB,gDAAmB,CAAA;AACvB,CAAC,EALW,yBAAyB,KAAzB,yBAAyB,QAKpC;AAED,+CAA+C;AAC/C,MAAM,CAAN,IAAY,iCAIX;AAJD,WAAY,iCAAiC;IACzC,0DAAqB,CAAA;IACrB,0DAAqB,CAAA;IACrB,sDAAiB,CAAA;AACrB,CAAC,EAJW,iCAAiC,KAAjC,iCAAiC,QAI5C;AAED,2EAA2E;AAC3E,MAAM,CAAN,IAAY,wBAiBX;AAjBD,WAAY,wBAAwB;IAChC,iDAAqB,CAAA;IACrB,yEAA6C,CAAA;IAC7C,+DAAmC,CAAA;IACnC,+DAAmC,CAAA;IACnC,+DAAmC,CAAA;IACnC,mEAAuC,CAAA;IACvC,2DAA+B,CAAA;IAC/B,iEAAqC,CAAA;IACrC,iEAAqC,CAAA;IACrC,2DAA+B,CAAA;IAC/B,yDAA6B,CAAA;IAC7B,yCAAa,CAAA;IACb,qDAAyB,CAAA;IACzB,6DAAiC,CAAA;IACjC,mEAAuC,CAAA;IACvC,2CAAe,CAAA;AACnB,CAAC,EAjBW,wBAAwB,KAAxB,wBAAwB,QAiBnC;AAED,+DAA+D;AAC/D,MAAM,CAAN,IAAY,qBAKX;AALD,WAAY,qBAAqB;IAC7B,0CAAiB,CAAA;IACjB,4CAAmB,CAAA;IACnB,kDAAyB,CAAA;IACzB,4CAAmB,CAAA;AACvB,CAAC,EALW,qBAAqB,KAArB,qBAAqB,QAKhC;AAED,kEAAkE;AAClE,MAAM,CAAN,IAAY,oBAYX;AAZD,WAAY,oBAAoB;IAC5B,yDAAiC,CAAA;IACjC,uDAA+B,CAAA;IAC/B,uDAA+B,CAAA;IAC/B,6DAAqC,CAAA;IACrC,+DAAuC,CAAA;IACvC,uDAA+B,CAAA;IAC/B,uDAA+B,CAAA;IAC/B,yDAAiC,CAAA;IACjC,qDAA6B,CAAA;IAC7B,uDAA+B,CAAA;IAC/B,qDAA6B,CAAA;AACjC,CAAC,EAZW,oBAAoB,KAApB,oBAAoB,QAY/B;AAED,8CAA8C;AAC9C,MAAM,CAAN,IAAY,iBAQX;AARD,WAAY,iBAAiB;IACzB,wCAAmB,CAAA;IACnB,gDAA2B,CAAA;IAC3B,4CAAuB,CAAA;IACvB,sCAAiB,CAAA;IACjB,gDAA2B,CAAA;IAC3B,wCAAmB,CAAA;IACnB,8CAAyB,CAAA;AAC7B,CAAC,EARW,iBAAiB,KAAjB,iBAAiB,QAQ5B;AAED,4CAA4C;AAC5C,MAAM,CAAN,IAAY,wBAaX;AAbD,WAAY,wBAAwB;IAChC,2EAA+C,CAAA;IAC/C,yEAA6C,CAAA;IAC7C,+DAAmC,CAAA;IACnC,mDAAuB,CAAA;IACvB,mEAAuC,CAAA;IACvC,yDAA6B,CAAA;IAC7B,yEAA6C,CAAA;IAC7C,+CAAmB,CAAA;IACnB,yDAA6B,CAAA;IAC7B,+EAAmD,CAAA;IACnD,qEAAyC,CAAA;IACzC,+CAAmB,CAAA;AACvB,CAAC,EAbW,wBAAwB,KAAxB,wBAAwB,QAanC;AAED,mDAAmD;AACnD,MAAM,CAAN,IAAY,oBAOX;AAPD,WAAY,oBAAoB;IAC5B,6CAAqB,CAAA;IACrB,+CAAuB,CAAA;IACvB,+CAAuB,CAAA;IACvB,2CAAmB,CAAA;IACnB,6CAAqB,CAAA;IA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package/dist/esm/modules/support/index.js

@@ -0,0 +1,11 @@
+// Enums
+export * from './enums/support-enums';
+// Interfaces / DTOs
+export * from './interfaces/support-ticket.dto';
+export * from './interfaces/customer-feedback.dto';
+export * from './interfaces/support-configuration.dto';
+export * from './interfaces/support-sync.dto';
+export * from './interfaces/support-reports.dto';
+// Utilities
+export * from './utils/support-display.util';
+//# sourceMappingURL=index.js.map

package/dist/esm/modules/support/index.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"index.js","sourceRoot":"","sources":["../../../../src/modules/support/index.ts"],"names":[],"mappings":"AAAA,QAAQ;AACR,cAAc,uBAAuB,CAAC;AAEtC,oBAAoB;AACpB,cAAc,iCAAiC,CAAC;AAChD,cAAc,oCAAoC,CAAC;AACnD,cAAc,wCAAwC,CAAC;AACvD,cAAc,+BAA+B,CAAC;AAC9C,cAAc,kCAAkC,CAAC;AAEjD,YAAY;AACZ,cAAc,8BAA8B,CAAC"}

package/dist/esm/modules/support/interfaces/customer-feedback.dto.js

@@ -0,0 +1,2 @@
+export {};
+//# sourceMappingURL=customer-feedback.dto.js.map

package/dist/esm/modules/support/interfaces/customer-feedback.dto.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"customer-feedback.dto.js","sourceRoot":"","sources":["../../../../../src/modules/support/interfaces/customer-feedback.dto.ts"],"names":[],"mappings":""}

package/dist/esm/modules/support/interfaces/support-configuration.dto.js

@@ -0,0 +1,2 @@
+export {};
+//# sourceMappingURL=support-configuration.dto.js.map

package/dist/esm/modules/support/interfaces/support-configuration.dto.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"support-configuration.dto.js","sourceRoot":"","sources":["../../../../../src/modules/support/interfaces/support-configuration.dto.ts"],"names":[],"mappings":""}

package/dist/esm/modules/support/interfaces/support-reports.dto.js

@@ -0,0 +1,2 @@
+export {};
+//# sourceMappingURL=support-reports.dto.js.map

package/dist/esm/modules/support/interfaces/support-reports.dto.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"support-reports.dto.js","sourceRoot":"","sources":["../../../../../src/modules/support/interfaces/support-reports.dto.ts"],"names":[],"mappings":""}

package/dist/esm/modules/support/interfaces/support-sync.dto.js

@@ -0,0 +1,2 @@
+export {};
+//# sourceMappingURL=support-sync.dto.js.map

package/dist/esm/modules/support/interfaces/support-sync.dto.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"support-sync.dto.js","sourceRoot":"","sources":["../../../../../src/modules/support/interfaces/support-sync.dto.ts"],"names":[],"mappings":""}

package/dist/esm/modules/support/interfaces/support-ticket.dto.js

@@ -0,0 +1,2 @@
+export {};
+//# sourceMappingURL=support-ticket.dto.js.map

package/dist/esm/modules/support/interfaces/support-ticket.dto.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"support-ticket.dto.js","sourceRoot":"","sources":["../../../../../src/modules/support/interfaces/support-ticket.dto.ts"],"names":[],"mappings":""}