clarion-shared-types 1.0.90 → 1.0.92

package/dist/cjs/index.js

@@ -37,6 +37,7 @@ __exportStar(require("./modules/tracking/index"), exports);
 __exportStar(require("./modules/entitlement/index"), exports);
 __exportStar(require("./modules/alert-dispatch/index"), exports);
 __exportStar(require("./modules/partner/index"), exports);
+__exportStar(require("./modules/support/index"), exports);
 // Interfaces
 __exportStar(require("./modules/common/interfaces/server-message"), exports);
 __exportStar(require("./modules/common/interfaces/pagination"), exports);

package/dist/cjs/index.js.map

@@ -1 +1 @@
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+{"version":3,"file":"index.js","sourceRoot":"","sources":["../../src/index.ts"],"names":[],"mappings":";;;;;;;;;;;;;;;;AAAA,UAAU;AACV,uDAAqC;AACrC,+DAA6C;AAC7C,yDAAuC;AACvC,6DAA2C;AAC3C,uDAAqC;AACrC,uDAAqC;AACrC,iEAA+C;AAC/C,gEAA8C;AAC9C,2DAAyC;AACzC,2DAAyC;AACzC,sDAAoC;AACpC,sDAAoC;AACpC,sDAAoC;AACpC,yDAAuC;AACvC,mEAAiD;AACjD,+DAA6C;AAC7C,uDAAqC;AACrC,0DAAwC;AACxC,2DAAyC;AACzC,8DAA4C;AAC5C,iEAA+C;AAC/C,0DAAwC;AACxC,0DAAwC;AAExC,aAAa;AACb,6EAA2D;AAC3D,yEAAuD"}

package/dist/cjs/modules/permission/enums/permission-actions.enum.js

@@ -55,5 +55,32 @@ var PermissionActions;
     PermissionActions["READ_RESPONSE_UNIT"] = "read:response-unit";
     PermissionActions["UPDATE_RESPONSE_UNIT"] = "update:response-unit";
     PermissionActions["DELETE_RESPONSE_UNIT"] = "delete:response-unit";
+    // Module: Support
+    //
+    // Mirrors grm-shared-library exactly, values included: the admin gates its
+    // support screens on these strings and the gateway authorizes on the same
+    // ones, so any drift between the two packages is a screen that shows a
+    // button the API then refuses.
+    PermissionActions["CREATE_SUPPORT_TICKET"] = "create:support-ticket";
+    PermissionActions["READ_SUPPORT_TICKET"] = "read:support-ticket";
+    PermissionActions["UPDATE_SUPPORT_TICKET"] = "update:support-ticket";
+    PermissionActions["ASSIGN_SUPPORT_TICKET"] = "assign:support-ticket";
+    PermissionActions["REPLY_SUPPORT_TICKET"] = "reply:support-ticket";
+    PermissionActions["NOTE_SUPPORT_TICKET"] = "note:support-ticket";
+    PermissionActions["CHANGE_STATUS_SUPPORT_TICKET"] = "change-status:support-ticket";
+    PermissionActions["CHANGE_PRIORITY_SUPPORT_TICKET"] = "change-priority:support-ticket";
+    PermissionActions["CLOSE_SUPPORT_TICKET"] = "close:support-ticket";
+    PermissionActions["REOPEN_SUPPORT_TICKET"] = "reopen:support-ticket";
+    PermissionActions["READ_SUPPORT_FEEDBACK"] = "read:support-feedback";
+    PermissionActions["REVIEW_SUPPORT_FEEDBACK"] = "review:support-feedback";
+    PermissionActions["RESPOND_SUPPORT_FEEDBACK"] = "respond:support-feedback";
+    PermissionActions["CONVERT_SUPPORT_FEEDBACK"] = "convert:support-feedback";
+    PermissionActions["MANAGE_SUPPORT_QUEUE"] = "manage:support-queue";
+    PermissionActions["MANAGE_SUPPORT_TEAM"] = "manage:support-team";
+    PermissionActions["MANAGE_SUPPORT_SLA"] = "manage:support-sla";
+    PermissionActions["MANAGE_SUPPORT_CONFIGURATION"] = "manage:support-configuration";
+    PermissionActions["READ_SUPPORT_REPORT"] = "read:support-report";
+    PermissionActions["READ_SUPPORT_SYNC"] = "read:support-sync";
+    PermissionActions["MANAGE_SUPPORT_SYNC"] = "manage:support-sync";
 })(PermissionActions || (exports.PermissionActions = PermissionActions = {}));
 //# sourceMappingURL=permission-actions.enum.js.map

package/dist/cjs/modules/permission/enums/permission-actions.enum.js.map

@@ -1 +1 @@
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+{"version":3,"file":"permission-actions.enum.js","sourceRoot":"","sources":["../../../../../src/modules/permission/enums/permission-actions.enum.ts"],"names":[],"mappings":";;;AAAA,IAAY,iBAuFX;AAvFD,WAAY,iBAAiB;IACzB,uBAAuB;IACvB,gEAA2C,CAAA;IAC3C,4DAAuC,CAAA;IACvC,gEAA2C,CAAA;IAC3C,gEAA2C,CAAA;IAE3C,kBAAkB;IAClB,sDAAiC,CAAA;IACjC,kDAA6B,CAAA;IAC7B,sDAAiC,CAAA;IACjC,sDAAiC,CAAA;IACjC,wEAAwE;IACxE,mEAAmE;IACnE,oEAA+C,CAAA;IAC/C,0EAAqD,CAAA;IACrD,wEAAmD,CAAA;IACnD,wEAAmD,CAAA;IACnD,wEAAmD,CAAA;IACnD,2EAA2E;IAC3E,4EAA4E;IAC5E,qEAAqE;IACrE,uDAAuD;IACvD,wEAAmD,CAAA;IACnD,4EAAuD,CAAA;IAEvD,wBAAwB;IACxB,oEAA+C,CAAA;IAC/C,gEAA2C,CAAA;IAC3C,oEAA+C,CAAA;IAC/C,oEAA+C,CAAA;IAE/C,eAAe;IACf,gDAA2B,CAAA;IAC3B,4CAAuB,CAAA;IACvB,gDAA2B,CAAA;IAC3B,gDAA2B,CAAA;IAE3B,eAAe;IACf,gDAA2B,CAAA;IAC3B,4CAAuB,CAAA;IACvB,gDAA2B,CAAA;IAC3B,gDAA2B,CAAA;IAE3B,mBAAmB;IACnB,wDAAmC,CAAA;IACnC,oDAA+B,CAAA;IAC/B,wDAAmC,CAAA;IACnC,wDAAmC,CAAA;IACnC,oFAA+D,CAAA;IAC/D,gFAA2D,CAAA;IAC3D,oFAA+D,CAAA;IAC/D,oFAA+D,CAAA;IAE/D,uBAAuB;IACvB,kEAA6C,CAAA;IAC7C,8DAAyC,CAAA;IACzC,kEAA6C,CAAA;IAC7C,kEAA6C,CAAA;IAE7C,kBAAkB;IAClB,EAAE;IACF,2EAA2E;IAC3E,0EAA0E;IAC1E,uEAAuE;IACvE,+BAA+B;IAC/B,oEAA+C,CAAA;IAC/C,gEAA2C,CAAA;IAC3C,oEAA+C,CAAA;IAC/C,oEAA+C,CAAA;IAC/C,kEAA6C,CAAA;IAC7C,gEAA2C,CAAA;IAC3C,kFAA6D,CAAA;IAC7D,sFAAiE,CAAA;IACjE,kEAA6C,CAAA;IAC7C,oEAA+C,CAAA;IAC/C,oEAA+C,CAAA;IAC/C,wEAAmD,CAAA;IACnD,0EAAqD,CAAA;IACrD,0EAAqD,CAAA;IACrD,kEAA6C,CAAA;IAC7C,gEAA2C,CAAA;IAC3C,8DAAyC,CAAA;IACzC,kFAA6D,CAAA;IAC7D,gEAA2C,CAAA;IAC3C,4DAAuC,CAAA;IACvC,gEAA2C,CAAA;AAC/C,CAAC,EAvFW,iBAAiB,iCAAjB,iBAAiB,QAuF5B"}

package/dist/cjs/modules/permission/enums/permissions-moudule.enum.js

@@ -10,5 +10,6 @@ var PermissionsModule;
     PermissionsModule["ROLE"] = "Role";
     PermissionsModule["INCIDENT"] = "Grievance";
     PermissionsModule["RESPONSE_UNIT"] = "Response Unit";
+    PermissionsModule["SUPPORT"] = "Support";
 })(PermissionsModule || (exports.PermissionsModule = PermissionsModule = {}));
 //# sourceMappingURL=permissions-moudule.enum.js.map

package/dist/cjs/modules/permission/enums/permissions-moudule.enum.js.map

@@ -1 +1 @@
-{"version":3,"file":"permissions-moudule.enum.js","sourceRoot":"","sources":["../../../../../src/modules/permission/enums/permissions-moudule.enum.ts"],"names":[],"mappings":";;;AAAA,IAAY,iBAQX;AARD,WAAY,iBAAiB;IACzB,kDAA6B,CAAA;IAC7B,wCAAmB,CAAA;IACnB,sDAAiC,CAAA;IACjC,kCAAa,CAAA;IACb,kCAAa,CAAA;IACb,2CAAsB,CAAA;IACtB,oDAA+B,CAAA;AACnC,CAAC,EARW,iBAAiB,iCAAjB,iBAAiB,QAQ5B"}
+{"version":3,"file":"permissions-moudule.enum.js","sourceRoot":"","sources":["../../../../../src/modules/permission/enums/permissions-moudule.enum.ts"],"names":[],"mappings":";;;AAAA,IAAY,iBASX;AATD,WAAY,iBAAiB;IACzB,kDAA6B,CAAA;IAC7B,wCAAmB,CAAA;IACnB,sDAAiC,CAAA;IACjC,kCAAa,CAAA;IACb,kCAAa,CAAA;IACb,2CAAsB,CAAA;IACtB,oDAA+B,CAAA;IAC/B,wCAAmB,CAAA;AACvB,CAAC,EATW,iBAAiB,iCAAjB,iBAAiB,QAS5B"}

package/dist/cjs/modules/support/enums/support-enums.js

@@ -0,0 +1,375 @@
+"use strict";
+/**
+ * Frontend mirrors of the support enums in grm-shared-library.
+ *
+ * Kept in ONE file rather than one per enum: the admin's support console
+ * imports most of them together and the set only means anything as a whole. The
+ * values are byte-identical to the backend's, because they travel over the wire
+ * as strings and any drift would show up as a silently unstyled chip rather
+ * than a compile error.
+ */
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.SupportRealtimeEventType = exports.SupportActorType = exports.SupportAuditEntityType = exports.SupportAuditAction = exports.SupportTeamMemberRole = exports.SupportRoutingMatchType = exports.SupportQueueAssignmentStrategy = exports.SupportWebhookStatus = exports.SupportSyncFailureReason = exports.SupportSyncStatus = exports.SupportSyncOperation = exports.SupportSyncEntityType = exports.SupportRelatedEntityType = exports.CustomerFeedbackMessageAuthorType = exports.CustomerFeedbackSentiment = exports.CustomerFeedbackChannel = exports.CustomerFeedbackStatus = exports.CustomerFeedbackType = exports.SupportSlaClock = exports.SupportSlaTarget = exports.SupportSlaState = exports.SupportMessageOrigin = exports.SupportMessageAuthorType = exports.SupportTicketMessageType = exports.SupportTicketSource = exports.SupportTicketChannel = exports.SupportTicketPriority = exports.SupportTicketStatus = exports.SupportProviderCapability = exports.SupportProviderCode = void 0;
+/** The helpdesk a deployment mirrors tickets to, if any. */
+var SupportProviderCode;
+(function (SupportProviderCode) {
+    SupportProviderCode["ZAMMAD"] = "ZAMMAD";
+    SupportProviderCode["FRESHDESK"] = "FRESHDESK";
+    /** No external helpdesk. Clarion is the whole system of record. */
+    SupportProviderCode["NONE"] = "NONE";
+})(SupportProviderCode || (exports.SupportProviderCode = SupportProviderCode = {}));
+/** What a helpdesk adapter is able to do. The admin builds its buttons from this. */
+var SupportProviderCapability;
+(function (SupportProviderCapability) {
+    SupportProviderCapability["CREATE_TICKET"] = "CREATE_TICKET";
+    SupportProviderCapability["UPDATE_TICKET"] = "UPDATE_TICKET";
+    SupportProviderCapability["PUBLIC_REPLY"] = "PUBLIC_REPLY";
+    SupportProviderCapability["INTERNAL_NOTE"] = "INTERNAL_NOTE";
+    SupportProviderCapability["ASSIGN_TICKET"] = "ASSIGN_TICKET";
+    SupportProviderCapability["CHANGE_STATUS"] = "CHANGE_STATUS";
+    SupportProviderCapability["CLOSE_REOPEN"] = "CLOSE_REOPEN";
+    SupportProviderCapability["ATTACHMENTS"] = "ATTACHMENTS";
+    SupportProviderCapability["CONTACTS"] = "CONTACTS";
+    SupportProviderCapability["SEARCH"] = "SEARCH";
+    SupportProviderCapability["WEBHOOKS"] = "WEBHOOKS";
+    SupportProviderCapability["FETCH_TICKET"] = "FETCH_TICKET";
+})(SupportProviderCapability || (exports.SupportProviderCapability = SupportProviderCapability = {}));
+/** Lifecycle of a support ticket. */
+var SupportTicketStatus;
+(function (SupportTicketStatus) {
+    SupportTicketStatus["NEW"] = "NEW";
+    SupportTicketStatus["OPEN"] = "OPEN";
+    SupportTicketStatus["ASSIGNED"] = "ASSIGNED";
+    SupportTicketStatus["IN_PROGRESS"] = "IN_PROGRESS";
+    SupportTicketStatus["WAITING_ON_CUSTOMER"] = "WAITING_ON_CUSTOMER";
+    SupportTicketStatus["WAITING_ON_INTERNAL_TEAM"] = "WAITING_ON_INTERNAL_TEAM";
+    SupportTicketStatus["RESOLVED"] = "RESOLVED";
+    SupportTicketStatus["CLOSED"] = "CLOSED";
+    SupportTicketStatus["REOPENED"] = "REOPENED";
+    SupportTicketStatus["CANCELLED"] = "CANCELLED";
+})(SupportTicketStatus || (exports.SupportTicketStatus = SupportTicketStatus = {}));
+/** How urgently a ticket needs answering. */
+var SupportTicketPriority;
+(function (SupportTicketPriority) {
+    SupportTicketPriority["CRITICAL"] = "CRITICAL";
+    SupportTicketPriority["URGENT"] = "URGENT";
+    SupportTicketPriority["HIGH"] = "HIGH";
+    SupportTicketPriority["NORMAL"] = "NORMAL";
+    SupportTicketPriority["LOW"] = "LOW";
+})(SupportTicketPriority || (exports.SupportTicketPriority = SupportTicketPriority = {}));
+/** How a ticket reached Clarion. */
+var SupportTicketChannel;
+(function (SupportTicketChannel) {
+    SupportTicketChannel["MOBILE_APP"] = "MOBILE_APP";
+    SupportTicketChannel["WEB_APP"] = "WEB_APP";
+    SupportTicketChannel["AGENT_PORTAL"] = "AGENT_PORTAL";
+    SupportTicketChannel["PROVIDER"] = "PROVIDER";
+    SupportTicketChannel["EMAIL"] = "EMAIL";
+    SupportTicketChannel["PHONE"] = "PHONE";
+    SupportTicketChannel["SMS"] = "SMS";
+    SupportTicketChannel["CHAT"] = "CHAT";
+    SupportTicketChannel["SYSTEM"] = "SYSTEM";
+    SupportTicketChannel["API"] = "API";
+})(SupportTicketChannel || (exports.SupportTicketChannel = SupportTicketChannel = {}));
+/** Who or what caused the ticket to exist. */
+var SupportTicketSource;
+(function (SupportTicketSource) {
+    SupportTicketSource["CUSTOMER"] = "CUSTOMER";
+    SupportTicketSource["AGENT"] = "AGENT";
+    SupportTicketSource["SYSTEM"] = "SYSTEM";
+    SupportTicketSource["FEEDBACK_CONVERSION"] = "FEEDBACK_CONVERSION";
+    SupportTicketSource["PROVIDER_SYNC"] = "PROVIDER_SYNC";
+    SupportTicketSource["CHAT_ESCALATION"] = "CHAT_ESCALATION";
+})(SupportTicketSource || (exports.SupportTicketSource = SupportTicketSource = {}));
+/**
+ * What kind of entry a conversation item is.
+ *
+ * INTERNAL_NOTE is the one the UI must never render on a customer-facing
+ * surface. The admin styles it distinctly for the same reason - an agent who
+ * cannot tell at a glance which entries the customer can see will eventually
+ * write the wrong thing in the wrong box.
+ */
+var SupportTicketMessageType;
+(function (SupportTicketMessageType) {
+    SupportTicketMessageType["CUSTOMER_MESSAGE"] = "CUSTOMER_MESSAGE";
+    SupportTicketMessageType["AGENT_REPLY"] = "AGENT_REPLY";
+    SupportTicketMessageType["INTERNAL_NOTE"] = "INTERNAL_NOTE";
+    SupportTicketMessageType["SYSTEM_MESSAGE"] = "SYSTEM_MESSAGE";
+    SupportTicketMessageType["STATUS_MESSAGE"] = "STATUS_MESSAGE";
+})(SupportTicketMessageType || (exports.SupportTicketMessageType = SupportTicketMessageType = {}));
+/** Who wrote a conversation entry. */
+var SupportMessageAuthorType;
+(function (SupportMessageAuthorType) {
+    SupportMessageAuthorType["CUSTOMER"] = "CUSTOMER";
+    SupportMessageAuthorType["AGENT"] = "AGENT";
+    SupportMessageAuthorType["SYSTEM"] = "SYSTEM";
+    SupportMessageAuthorType["PROVIDER_AGENT"] = "PROVIDER_AGENT";
+})(SupportMessageAuthorType || (exports.SupportMessageAuthorType = SupportMessageAuthorType = {}));
+/** Whether an entry was written here or arrived from the helpdesk. */
+var SupportMessageOrigin;
+(function (SupportMessageOrigin) {
+    SupportMessageOrigin["CLARION"] = "CLARION";
+    SupportMessageOrigin["PROVIDER"] = "PROVIDER";
+})(SupportMessageOrigin || (exports.SupportMessageOrigin = SupportMessageOrigin = {}));
+/** Where a ticket stands against one SLA target. */
+var SupportSlaState;
+(function (SupportSlaState) {
+    SupportSlaState["ON_TRACK"] = "ON_TRACK";
+    SupportSlaState["WARNING"] = "WARNING";
+    SupportSlaState["BREACHED"] = "BREACHED";
+    SupportSlaState["PAUSED"] = "PAUSED";
+    SupportSlaState["MET"] = "MET";
+    SupportSlaState["NOT_APPLICABLE"] = "NOT_APPLICABLE";
+})(SupportSlaState || (exports.SupportSlaState = SupportSlaState = {}));
+/** Which clock a state describes. */
+var SupportSlaTarget;
+(function (SupportSlaTarget) {
+    SupportSlaTarget["FIRST_RESPONSE"] = "FIRST_RESPONSE";
+    SupportSlaTarget["RESOLUTION"] = "RESOLUTION";
+})(SupportSlaTarget || (exports.SupportSlaTarget = SupportSlaTarget = {}));
+/** How a policy measures elapsed time. */
+var SupportSlaClock;
+(function (SupportSlaClock) {
+    SupportSlaClock["CALENDAR"] = "CALENDAR";
+    SupportSlaClock["BUSINESS"] = "BUSINESS";
+})(SupportSlaClock || (exports.SupportSlaClock = SupportSlaClock = {}));
+/** What a customer is telling us. */
+var CustomerFeedbackType;
+(function (CustomerFeedbackType) {
+    CustomerFeedbackType["BUG_REPORT"] = "BUG_REPORT";
+    CustomerFeedbackType["FEATURE_REQUEST"] = "FEATURE_REQUEST";
+    CustomerFeedbackType["COMPLAINT"] = "COMPLAINT";
+    CustomerFeedbackType["COMPLIMENT"] = "COMPLIMENT";
+    CustomerFeedbackType["GENERAL"] = "GENERAL";
+    CustomerFeedbackType["SERVICE_RATING"] = "SERVICE_RATING";
+    CustomerFeedbackType["SUPPORT_RATING"] = "SUPPORT_RATING";
+})(CustomerFeedbackType || (exports.CustomerFeedbackType = CustomerFeedbackType = {}));
+/** Where a piece of feedback is in its review workflow. */
+var CustomerFeedbackStatus;
+(function (CustomerFeedbackStatus) {
+    CustomerFeedbackStatus["NEW"] = "NEW";
+    CustomerFeedbackStatus["UNDER_REVIEW"] = "UNDER_REVIEW";
+    CustomerFeedbackStatus["ACKNOWLEDGED"] = "ACKNOWLEDGED";
+    CustomerFeedbackStatus["RESPONDED"] = "RESPONDED";
+    CustomerFeedbackStatus["CONVERTED_TO_TICKET"] = "CONVERTED_TO_TICKET";
+    CustomerFeedbackStatus["CLOSED"] = "CLOSED";
+    CustomerFeedbackStatus["DISMISSED"] = "DISMISSED";
+})(CustomerFeedbackStatus || (exports.CustomerFeedbackStatus = CustomerFeedbackStatus = {}));
+/** Where the feedback was submitted from. */
+var CustomerFeedbackChannel;
+(function (CustomerFeedbackChannel) {
+    CustomerFeedbackChannel["MOBILE_APP"] = "MOBILE_APP";
+    CustomerFeedbackChannel["WEB_APP"] = "WEB_APP";
+    CustomerFeedbackChannel["AGENT_PORTAL"] = "AGENT_PORTAL";
+    CustomerFeedbackChannel["API"] = "API";
+})(CustomerFeedbackChannel || (exports.CustomerFeedbackChannel = CustomerFeedbackChannel = {}));
+/** Coarse sentiment, derived from type and rating - never from the message text. */
+var CustomerFeedbackSentiment;
+(function (CustomerFeedbackSentiment) {
+    CustomerFeedbackSentiment["POSITIVE"] = "POSITIVE";
+    CustomerFeedbackSentiment["NEUTRAL"] = "NEUTRAL";
+    CustomerFeedbackSentiment["NEGATIVE"] = "NEGATIVE";
+    CustomerFeedbackSentiment["UNKNOWN"] = "UNKNOWN";
+})(CustomerFeedbackSentiment || (exports.CustomerFeedbackSentiment = CustomerFeedbackSentiment = {}));
+/** Who wrote an entry in a feedback thread. */
+var CustomerFeedbackMessageAuthorType;
+(function (CustomerFeedbackMessageAuthorType) {
+    CustomerFeedbackMessageAuthorType["CUSTOMER"] = "CUSTOMER";
+    CustomerFeedbackMessageAuthorType["REVIEWER"] = "REVIEWER";
+    CustomerFeedbackMessageAuthorType["SYSTEM"] = "SYSTEM";
+})(CustomerFeedbackMessageAuthorType || (exports.CustomerFeedbackMessageAuthorType = CustomerFeedbackMessageAuthorType = {}));
+/** The kind of Clarion record a ticket or a piece of feedback is about. */
+var SupportRelatedEntityType;
+(function (SupportRelatedEntityType) {
+    SupportRelatedEntityType["INCIDENT"] = "INCIDENT";
+    SupportRelatedEntityType["BILLING_SUBSCRIPTION"] = "BILLING_SUBSCRIPTION";
+    SupportRelatedEntityType["BILLING_INVOICE"] = "BILLING_INVOICE";
+    SupportRelatedEntityType["BILLING_PAYMENT"] = "BILLING_PAYMENT";
+    SupportRelatedEntityType["BILLING_PACKAGE"] = "BILLING_PACKAGE";
+    SupportRelatedEntityType["CHAT_CONVERSATION"] = "CHAT_CONVERSATION";
+    SupportRelatedEntityType["NEWSFEED_POST"] = "NEWSFEED_POST";
+    SupportRelatedEntityType["NEWSFEED_COMMENT"] = "NEWSFEED_COMMENT";
+    SupportRelatedEntityType["PARTNER_DISPATCH"] = "PARTNER_DISPATCH";
+    SupportRelatedEntityType["RESPONSE_UNIT"] = "RESPONSE_UNIT";
+    SupportRelatedEntityType["ORGANIZATION"] = "ORGANIZATION";
+    SupportRelatedEntityType["USER"] = "USER";
+    SupportRelatedEntityType["APP_SCREEN"] = "APP_SCREEN";
+    SupportRelatedEntityType["SUPPORT_TICKET"] = "SUPPORT_TICKET";
+    SupportRelatedEntityType["CUSTOMER_FEEDBACK"] = "CUSTOMER_FEEDBACK";
+    SupportRelatedEntityType["OTHER"] = "OTHER";
+})(SupportRelatedEntityType || (exports.SupportRelatedEntityType = SupportRelatedEntityType = {}));
+/** Which Clarion record a synchronization row is mirroring. */
+var SupportSyncEntityType;
+(function (SupportSyncEntityType) {
+    SupportSyncEntityType["TICKET"] = "TICKET";
+    SupportSyncEntityType["MESSAGE"] = "MESSAGE";
+    SupportSyncEntityType["ATTACHMENT"] = "ATTACHMENT";
+    SupportSyncEntityType["CONTACT"] = "CONTACT";
+})(SupportSyncEntityType || (exports.SupportSyncEntityType = SupportSyncEntityType = {}));
+/** What a synchronization row is trying to do at the provider. */
+var SupportSyncOperation;
+(function (SupportSyncOperation) {
+    SupportSyncOperation["UPSERT_CONTACT"] = "UPSERT_CONTACT";
+    SupportSyncOperation["CREATE_TICKET"] = "CREATE_TICKET";
+    SupportSyncOperation["UPDATE_TICKET"] = "UPDATE_TICKET";
+    SupportSyncOperation["ADD_PUBLIC_REPLY"] = "ADD_PUBLIC_REPLY";
+    SupportSyncOperation["ADD_INTERNAL_NOTE"] = "ADD_INTERNAL_NOTE";
+    SupportSyncOperation["ASSIGN_TICKET"] = "ASSIGN_TICKET";
+    SupportSyncOperation["CHANGE_STATUS"] = "CHANGE_STATUS";
+    SupportSyncOperation["ADD_ATTACHMENT"] = "ADD_ATTACHMENT";
+    SupportSyncOperation["CLOSE_TICKET"] = "CLOSE_TICKET";
+    SupportSyncOperation["REOPEN_TICKET"] = "REOPEN_TICKET";
+    SupportSyncOperation["FETCH_TICKET"] = "FETCH_TICKET";
+})(SupportSyncOperation || (exports.SupportSyncOperation = SupportSyncOperation = {}));
+/** Where a synchronization row has got to. */
+var SupportSyncStatus;
+(function (SupportSyncStatus) {
+    SupportSyncStatus["PENDING"] = "PENDING";
+    SupportSyncStatus["IN_PROGRESS"] = "IN_PROGRESS";
+    SupportSyncStatus["SUCCEEDED"] = "SUCCEEDED";
+    SupportSyncStatus["FAILED"] = "FAILED";
+    SupportSyncStatus["DEAD_LETTER"] = "DEAD_LETTER";
+    SupportSyncStatus["SKIPPED"] = "SKIPPED";
+    SupportSyncStatus["SUPERSEDED"] = "SUPERSEDED";
+})(SupportSyncStatus || (exports.SupportSyncStatus = SupportSyncStatus = {}));
+/** Why a synchronization attempt failed. */
+var SupportSyncFailureReason;
+(function (SupportSyncFailureReason) {
+    SupportSyncFailureReason["AUTHENTICATION_FAILED"] = "AUTHENTICATION_FAILED";
+    SupportSyncFailureReason["AUTHORIZATION_FAILED"] = "AUTHORIZATION_FAILED";
+    SupportSyncFailureReason["INVALID_PAYLOAD"] = "INVALID_PAYLOAD";
+    SupportSyncFailureReason["NOT_FOUND"] = "NOT_FOUND";
+    SupportSyncFailureReason["PROVIDER_REJECTED"] = "PROVIDER_REJECTED";
+    SupportSyncFailureReason["RATE_LIMITED"] = "RATE_LIMITED";
+    SupportSyncFailureReason["PROVIDER_UNAVAILABLE"] = "PROVIDER_UNAVAILABLE";
+    SupportSyncFailureReason["TIMEOUT"] = "TIMEOUT";
+    SupportSyncFailureReason["CIRCUIT_OPEN"] = "CIRCUIT_OPEN";
+    SupportSyncFailureReason["PROVIDER_NOT_CONFIGURED"] = "PROVIDER_NOT_CONFIGURED";
+    SupportSyncFailureReason["UNREADABLE_SUCCESS"] = "UNREADABLE_SUCCESS";
+    SupportSyncFailureReason["UNKNOWN"] = "UNKNOWN";
+})(SupportSyncFailureReason || (exports.SupportSyncFailureReason = SupportSyncFailureReason = {}));
+/** How a provider webhook delivery was handled. */
+var SupportWebhookStatus;
+(function (SupportWebhookStatus) {
+    SupportWebhookStatus["RECEIVED"] = "RECEIVED";
+    SupportWebhookStatus["PROCESSED"] = "PROCESSED";
+    SupportWebhookStatus["DUPLICATE"] = "DUPLICATE";
+    SupportWebhookStatus["IGNORED"] = "IGNORED";
+    SupportWebhookStatus["REJECTED"] = "REJECTED";
+    SupportWebhookStatus["FAILED"] = "FAILED";
+})(SupportWebhookStatus || (exports.SupportWebhookStatus = SupportWebhookStatus = {}));
+/** How a queue hands a ticket to an agent. Only MANUAL is honoured today. */
+var SupportQueueAssignmentStrategy;
+(function (SupportQueueAssignmentStrategy) {
+    SupportQueueAssignmentStrategy["MANUAL"] = "MANUAL";
+    SupportQueueAssignmentStrategy["ROUND_ROBIN"] = "ROUND_ROBIN";
+    SupportQueueAssignmentStrategy["LEAST_BUSY"] = "LEAST_BUSY";
+})(SupportQueueAssignmentStrategy || (exports.SupportQueueAssignmentStrategy = SupportQueueAssignmentStrategy = {}));
+/** What a routing rule matches on. */
+var SupportRoutingMatchType;
+(function (SupportRoutingMatchType) {
+    SupportRoutingMatchType["ANY"] = "ANY";
+    SupportRoutingMatchType["CATEGORY"] = "CATEGORY";
+    SupportRoutingMatchType["PRIORITY"] = "PRIORITY";
+    SupportRoutingMatchType["CHANNEL"] = "CHANNEL";
+    SupportRoutingMatchType["COUNTRY"] = "COUNTRY";
+    SupportRoutingMatchType["CONTROL_CENTRE"] = "CONTROL_CENTRE";
+    SupportRoutingMatchType["APP_ID"] = "APP_ID";
+    SupportRoutingMatchType["RELATED_ENTITY_TYPE"] = "RELATED_ENTITY_TYPE";
+})(SupportRoutingMatchType || (exports.SupportRoutingMatchType = SupportRoutingMatchType = {}));
+/** A support person's standing inside a team. */
+var SupportTeamMemberRole;
+(function (SupportTeamMemberRole) {
+    SupportTeamMemberRole["AGENT"] = "AGENT";
+    SupportTeamMemberRole["SUPERVISOR"] = "SUPERVISOR";
+    SupportTeamMemberRole["MANAGER"] = "MANAGER";
+})(SupportTeamMemberRole || (exports.SupportTeamMemberRole = SupportTeamMemberRole = {}));
+/** Every audited support action, as a closed vocabulary the admin can filter on. */
+var SupportAuditAction;
+(function (SupportAuditAction) {
+    SupportAuditAction["TICKET_CREATED"] = "TICKET_CREATED";
+    SupportAuditAction["TICKET_UPDATED"] = "TICKET_UPDATED";
+    SupportAuditAction["TICKET_ASSIGNED"] = "TICKET_ASSIGNED";
+    SupportAuditAction["TICKET_REASSIGNED"] = "TICKET_REASSIGNED";
+    SupportAuditAction["TICKET_UNASSIGNED"] = "TICKET_UNASSIGNED";
+    SupportAuditAction["TICKET_STATUS_CHANGED"] = "TICKET_STATUS_CHANGED";
+    SupportAuditAction["TICKET_PRIORITY_CHANGED"] = "TICKET_PRIORITY_CHANGED";
+    SupportAuditAction["TICKET_CATEGORY_CHANGED"] = "TICKET_CATEGORY_CHANGED";
+    SupportAuditAction["TICKET_QUEUE_CHANGED"] = "TICKET_QUEUE_CHANGED";
+    SupportAuditAction["TICKET_CLOSED"] = "TICKET_CLOSED";
+    SupportAuditAction["TICKET_REOPENED"] = "TICKET_REOPENED";
+    SupportAuditAction["TICKET_CANCELLED"] = "TICKET_CANCELLED";
+    SupportAuditAction["TICKET_TAGGED"] = "TICKET_TAGGED";
+    SupportAuditAction["TICKET_UNTAGGED"] = "TICKET_UNTAGGED";
+    SupportAuditAction["TICKET_WATCHER_ADDED"] = "TICKET_WATCHER_ADDED";
+    SupportAuditAction["TICKET_WATCHER_REMOVED"] = "TICKET_WATCHER_REMOVED";
+    SupportAuditAction["MESSAGE_ADDED"] = "MESSAGE_ADDED";
+    SupportAuditAction["INTERNAL_NOTE_ADDED"] = "INTERNAL_NOTE_ADDED";
+    SupportAuditAction["ATTACHMENT_ADDED"] = "ATTACHMENT_ADDED";
+    SupportAuditAction["ATTACHMENT_ACCESSED"] = "ATTACHMENT_ACCESSED";
+    SupportAuditAction["ATTACHMENT_REMOVED"] = "ATTACHMENT_REMOVED";
+    SupportAuditAction["FEEDBACK_CREATED"] = "FEEDBACK_CREATED";
+    SupportAuditAction["FEEDBACK_REVIEWED"] = "FEEDBACK_REVIEWED";
+    SupportAuditAction["FEEDBACK_RESPONDED"] = "FEEDBACK_RESPONDED";
+    SupportAuditAction["FEEDBACK_STATUS_CHANGED"] = "FEEDBACK_STATUS_CHANGED";
+    SupportAuditAction["FEEDBACK_CONVERTED_TO_TICKET"] = "FEEDBACK_CONVERTED_TO_TICKET";
+    SupportAuditAction["SLA_WARNING_RAISED"] = "SLA_WARNING_RAISED";
+    SupportAuditAction["SLA_BREACHED"] = "SLA_BREACHED";
+    SupportAuditAction["SLA_POLICY_CREATED"] = "SLA_POLICY_CREATED";
+    SupportAuditAction["SLA_POLICY_UPDATED"] = "SLA_POLICY_UPDATED";
+    SupportAuditAction["SLA_POLICY_DELETED"] = "SLA_POLICY_DELETED";
+    SupportAuditAction["QUEUE_CREATED"] = "QUEUE_CREATED";
+    SupportAuditAction["QUEUE_UPDATED"] = "QUEUE_UPDATED";
+    SupportAuditAction["QUEUE_DELETED"] = "QUEUE_DELETED";
+    SupportAuditAction["TEAM_CREATED"] = "TEAM_CREATED";
+    SupportAuditAction["TEAM_UPDATED"] = "TEAM_UPDATED";
+    SupportAuditAction["TEAM_DELETED"] = "TEAM_DELETED";
+    SupportAuditAction["TEAM_MEMBER_ADDED"] = "TEAM_MEMBER_ADDED";
+    SupportAuditAction["TEAM_MEMBER_REMOVED"] = "TEAM_MEMBER_REMOVED";
+    SupportAuditAction["CATEGORY_CREATED"] = "CATEGORY_CREATED";
+    SupportAuditAction["CATEGORY_UPDATED"] = "CATEGORY_UPDATED";
+    SupportAuditAction["CATEGORY_DELETED"] = "CATEGORY_DELETED";
+    SupportAuditAction["PROVIDER_SYNC_QUEUED"] = "PROVIDER_SYNC_QUEUED";
+    SupportAuditAction["PROVIDER_SYNC_SUCCEEDED"] = "PROVIDER_SYNC_SUCCEEDED";
+    SupportAuditAction["PROVIDER_SYNC_FAILED"] = "PROVIDER_SYNC_FAILED";
+    SupportAuditAction["PROVIDER_SYNC_RETRIED"] = "PROVIDER_SYNC_RETRIED";
+    SupportAuditAction["PROVIDER_SYNC_DEAD_LETTERED"] = "PROVIDER_SYNC_DEAD_LETTERED";
+    SupportAuditAction["PROVIDER_RECONCILED"] = "PROVIDER_RECONCILED";
+    SupportAuditAction["PROVIDER_WEBHOOK_RECEIVED"] = "PROVIDER_WEBHOOK_RECEIVED";
+    SupportAuditAction["PROVIDER_WEBHOOK_REJECTED"] = "PROVIDER_WEBHOOK_REJECTED";
+})(SupportAuditAction || (exports.SupportAuditAction = SupportAuditAction = {}));
+/** What an audit entry was about. */
+var SupportAuditEntityType;
+(function (SupportAuditEntityType) {
+    SupportAuditEntityType["TICKET"] = "TICKET";
+    SupportAuditEntityType["TICKET_MESSAGE"] = "TICKET_MESSAGE";
+    SupportAuditEntityType["TICKET_ATTACHMENT"] = "TICKET_ATTACHMENT";
+    SupportAuditEntityType["FEEDBACK"] = "FEEDBACK";
+    SupportAuditEntityType["QUEUE"] = "QUEUE";
+    SupportAuditEntityType["TEAM"] = "TEAM";
+    SupportAuditEntityType["CATEGORY"] = "CATEGORY";
+    SupportAuditEntityType["SLA_POLICY"] = "SLA_POLICY";
+    SupportAuditEntityType["PROVIDER_SYNC"] = "PROVIDER_SYNC";
+})(SupportAuditEntityType || (exports.SupportAuditEntityType = SupportAuditEntityType = {}));
+/** Who performed an audited action. */
+var SupportActorType;
+(function (SupportActorType) {
+    SupportActorType["USER"] = "USER";
+    SupportActorType["SYSTEM"] = "SYSTEM";
+    SupportActorType["PROVIDER"] = "PROVIDER";
+})(SupportActorType || (exports.SupportActorType = SupportActorType = {}));
+/** Live support update types delivered over the socket. */
+var SupportRealtimeEventType;
+(function (SupportRealtimeEventType) {
+    SupportRealtimeEventType["TICKET_CREATED"] = "support.ticket.created";
+    SupportRealtimeEventType["TICKET_UPDATED"] = "support.ticket.updated";
+    SupportRealtimeEventType["TICKET_STATUS_CHANGED"] = "support.ticket.status.changed";
+    SupportRealtimeEventType["TICKET_PRIORITY_CHANGED"] = "support.ticket.priority.changed";
+    SupportRealtimeEventType["TICKET_ASSIGNED"] = "support.ticket.assigned";
+    SupportRealtimeEventType["TICKET_MESSAGE_CREATED"] = "support.ticket.message.created";
+    SupportRealtimeEventType["TICKET_SLA_CHANGED"] = "support.ticket.sla.changed";
+    SupportRealtimeEventType["TICKET_SYNC_CHANGED"] = "support.ticket.sync.changed";
+    SupportRealtimeEventType["FEEDBACK_CREATED"] = "support.feedback.created";
+    SupportRealtimeEventType["FEEDBACK_RESPONDED"] = "support.feedback.responded";
+})(SupportRealtimeEventType || (exports.SupportRealtimeEventType = SupportRealtimeEventType = {}));
+//# sourceMappingURL=support-enums.js.map

package/dist/cjs/modules/support/enums/support-enums.js.map

@@ -0,0 +1 @@
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package/dist/cjs/modules/support/index.js

@@ -0,0 +1,27 @@
+"use strict";
+var __createBinding = (this && this.__createBinding) || (Object.create ? (function(o, m, k, k2) {
+    if (k2 === undefined) k2 = k;
+    var desc = Object.getOwnPropertyDescriptor(m, k);
+    if (!desc || ("get" in desc ? !m.__esModule : desc.writable || desc.configurable)) {
+      desc = { enumerable: true, get: function() { return m[k]; } };
+    }
+    Object.defineProperty(o, k2, desc);
+}) : (function(o, m, k, k2) {
+    if (k2 === undefined) k2 = k;
+    o[k2] = m[k];
+}));
+var __exportStar = (this && this.__exportStar) || function(m, exports) {
+    for (var p in m) if (p !== "default" && !Object.prototype.hasOwnProperty.call(exports, p)) __createBinding(exports, m, p);
+};
+Object.defineProperty(exports, "__esModule", { value: true });
+// Enums
+__exportStar(require("./enums/support-enums"), exports);
+// Interfaces / DTOs
+__exportStar(require("./interfaces/support-ticket.dto"), exports);
+__exportStar(require("./interfaces/customer-feedback.dto"), exports);
+__exportStar(require("./interfaces/support-configuration.dto"), exports);
+__exportStar(require("./interfaces/support-sync.dto"), exports);
+__exportStar(require("./interfaces/support-reports.dto"), exports);
+// Utilities
+__exportStar(require("./utils/support-display.util"), exports);
+//# sourceMappingURL=index.js.map

package/dist/cjs/modules/support/index.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"index.js","sourceRoot":"","sources":["../../../../src/modules/support/index.ts"],"names":[],"mappings":";;;;;;;;;;;;;;;;AAAA,QAAQ;AACR,wDAAsC;AAEtC,oBAAoB;AACpB,kEAAgD;AAChD,qEAAmD;AACnD,yEAAuD;AACvD,gEAA8C;AAC9C,mEAAiD;AAEjD,YAAY;AACZ,+DAA6C"}

package/dist/cjs/modules/support/interfaces/customer-feedback.dto.js

@@ -0,0 +1,3 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+//# sourceMappingURL=customer-feedback.dto.js.map

package/dist/cjs/modules/support/interfaces/customer-feedback.dto.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"customer-feedback.dto.js","sourceRoot":"","sources":["../../../../../src/modules/support/interfaces/customer-feedback.dto.ts"],"names":[],"mappings":""}

package/dist/cjs/modules/support/interfaces/support-configuration.dto.js

@@ -0,0 +1,3 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+//# sourceMappingURL=support-configuration.dto.js.map

package/dist/cjs/modules/support/interfaces/support-configuration.dto.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"support-configuration.dto.js","sourceRoot":"","sources":["../../../../../src/modules/support/interfaces/support-configuration.dto.ts"],"names":[],"mappings":""}

package/dist/cjs/modules/support/interfaces/support-reports.dto.js

@@ -0,0 +1,3 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+//# sourceMappingURL=support-reports.dto.js.map

package/dist/cjs/modules/support/interfaces/support-reports.dto.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"support-reports.dto.js","sourceRoot":"","sources":["../../../../../src/modules/support/interfaces/support-reports.dto.ts"],"names":[],"mappings":""}

package/dist/cjs/modules/support/interfaces/support-sync.dto.js

@@ -0,0 +1,3 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+//# sourceMappingURL=support-sync.dto.js.map

package/dist/cjs/modules/support/interfaces/support-sync.dto.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"support-sync.dto.js","sourceRoot":"","sources":["../../../../../src/modules/support/interfaces/support-sync.dto.ts"],"names":[],"mappings":""}

package/dist/cjs/modules/support/interfaces/support-ticket.dto.js

@@ -0,0 +1,3 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+//# sourceMappingURL=support-ticket.dto.js.map

package/dist/cjs/modules/support/interfaces/support-ticket.dto.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"support-ticket.dto.js","sourceRoot":"","sources":["../../../../../src/modules/support/interfaces/support-ticket.dto.ts"],"names":[],"mappings":""}