clarion-shared-types 1.0.89 → 1.0.91

package/dist/esm/modules/partner/utils/partner-display.util.js

@@ -1,4 +1,4 @@
-import { IncidentPartnerRoutingStatus, PartnerEngagementState, PartnerCoverageMatchType, PartnerDispatchStatus, PartnerIntegrationStatus, PartnerRoutingMode, PartnerServiceCapability, } from '../enums/partner-enums';
+import { IncidentPartnerRoutingStatus, PartnerEngagementState, PartnerCoverageMatchType, PartnerDispatchStatus, PartnerIntegrationStatus, PartnerMemberDocumentType, PartnerMemberGender, PartnerMemberProfileField, PartnerMemberState, PartnerMembershipPackageScope, PartnerMembershipStatus, PartnerMembershipSubjectType, PartnerRoutingMode, PartnerServiceCapability, } from '../enums/partner-enums';
 /**
  * Human labels for the partner enums.
  *
@@ -131,4 +131,151 @@ export function partnerDispatchActions(status, capabilities = {}) {
             status === PartnerDispatchStatus.EXPIRED,
     };
 }
+// --- memberships ---------------------------------------------------------
+/**
+ * How a membership's own lifecycle reads on screen.
+ *
+ * Worded as what an operator should DO, not as an internal state name. Nobody
+ * has to know what PROVISIONING means; they have to know whether somebody is
+ * waiting on them.
+ */
+export const PARTNER_MEMBERSHIP_STATUS_LABELS = {
+    [PartnerMembershipStatus.PENDING]: 'Waiting to register',
+    [PartnerMembershipStatus.INCOMPLETE_PROFILE]: 'Details needed',
+    [PartnerMembershipStatus.PROVISIONING]: 'Registering',
+    [PartnerMembershipStatus.ACTIVE]: 'Registered',
+    [PartnerMembershipStatus.FAILED]: 'Registration failed',
+    [PartnerMembershipStatus.NEEDS_REVIEW]: 'Check with partner',
+    [PartnerMembershipStatus.CANCELLED]: 'No longer covered',
+};
+/**
+ * How the PARTNER's own view of a member reads.
+ *
+ * Kept apart from the status above because the two answer different questions,
+ * and collapsing them is how somebody gets told they are covered on the day
+ * they paid: "Registered" means the partner has issued a member id, and
+ * "Waiting period" means their cover has not started.
+ */
+export const PARTNER_MEMBER_STATE_LABELS = {
+    [PartnerMemberState.PENDING_ACTIVATION]: 'Waiting period',
+    [PartnerMemberState.ACTIVE]: 'Cover active',
+    [PartnerMemberState.SUSPENDED]: 'Suspended by partner',
+    [PartnerMemberState.LAPSED]: 'Ended',
+    [PartnerMemberState.UNKNOWN]: 'Unknown',
+};
+export const PARTNER_MEMBERSHIP_SUBJECT_TYPE_LABELS = {
+    [PartnerMembershipSubjectType.INDIVIDUAL_SUBSCRIBER]: 'Individual subscriber',
+    [PartnerMembershipSubjectType.CORPORATE_MEMBER]: 'Corporate member',
+};
+export const PARTNER_MEMBERSHIP_PACKAGE_SCOPE_LABELS = {
+    [PartnerMembershipPackageScope.ALL]: 'Every package',
+    [PartnerMembershipPackageScope.SELECTED]: 'Selected packages only',
+};
+export const PARTNER_MEMBER_GENDER_LABELS = {
+    [PartnerMemberGender.MALE]: 'Male',
+    [PartnerMemberGender.FEMALE]: 'Female',
+    [PartnerMemberGender.OTHER]: 'Other',
+    [PartnerMemberGender.UNSPECIFIED]: 'Prefer not to say',
+};
+export const PARTNER_MEMBER_DOCUMENT_TYPE_LABELS = {
+    [PartnerMemberDocumentType.PASSPORT]: 'Passport',
+    [PartnerMemberDocumentType.NATIONAL_ID]: 'National ID',
+    [PartnerMemberDocumentType.DRIVING_LICENCE]: 'Driving licence',
+    [PartnerMemberDocumentType.OTHER]: 'Other document',
+};
+/** The provider-neutral profile fields, named for a person to read. */
+export const PARTNER_MEMBER_PROFILE_FIELD_LABELS = {
+    [PartnerMemberProfileField.FULL_NAME]: 'Full name',
+    [PartnerMemberProfileField.PHONE_NUMBER]: 'Telephone number',
+    [PartnerMemberProfileField.EMAIL]: 'Email address',
+    [PartnerMemberProfileField.DATE_OF_BIRTH]: 'Date of birth',
+    [PartnerMemberProfileField.GENDER]: 'Gender',
+    [PartnerMemberProfileField.DOCUMENT_TYPE]: 'Identity document type',
+    [PartnerMemberProfileField.DOCUMENT_NUMBER]: 'Identity document number',
+    [PartnerMemberProfileField.DOCUMENT_COUNTRY_CODE]: 'Document country',
+};
+export function partnerMembershipStatusTone(status) {
+    switch (status) {
+        case PartnerMembershipStatus.ACTIVE:
+            return 'success';
+        // Both need a human, and both are the operator's to clear.
+        case PartnerMembershipStatus.INCOMPLETE_PROFILE:
+        case PartnerMembershipStatus.NEEDS_REVIEW:
+            return 'warn';
+        case PartnerMembershipStatus.FAILED:
+            return 'danger';
+        default:
+            return 'neutral';
+    }
+}
+/**
+ * One line saying what a membership is waiting on, or null when nothing is.
+ *
+ * The whole point of the membership screen. An operator should never have to
+ * open a record to find out whether it needs them, and should never be shown a
+ * partner's raw error where a plain sentence would do.
+ */
+export function describeMembershipAttention(membership) {
+    var _a, _b;
+    switch (membership.status) {
+        case PartnerMembershipStatus.INCOMPLETE_PROFILE: {
+            const fields = (_a = membership.unsatisfiedFields) !== null && _a !== void 0 ? _a : [];
+            if (fields.length === 0)
+                return 'Some details are still needed.';
+            const described = fields.map((entry) => {
+                var _a;
+                const label = (_a = PARTNER_MEMBER_PROFILE_FIELD_LABELS[entry.field]) !== null && _a !== void 0 ? _a : entry.field;
+                // "Missing" and "not usable" are different jobs: one is
+                // collecting a fact, the other correcting one.
+                return entry.reason === 'MALFORMED'
+                    ? `${label} is not usable`
+                    : `${label} is missing`;
+            });
+            return `Cannot register yet: ${described.join(', ')}.`;
+        }
+        case PartnerMembershipStatus.NEEDS_REVIEW:
+            return ('A registration may already have reached the partner. Check with them before ' +
+                'trying again, otherwise this person could be registered twice.');
+        case PartnerMembershipStatus.FAILED:
+            return (_b = membership.lastErrorMessage) !== null && _b !== void 0 ? _b : 'The partner refused this registration.';
+        default:
+            return null;
+    }
+}
+/**
+ * What the partner's cover actually says, in a sentence.
+ *
+ * Separate from the status chip because "registered" and "covered" are
+ * different facts, and a partner that starts a member on a waiting period would
+ * otherwise be reported as though cover began the day they paid.
+ */
+export function describeMembershipCover(membership) {
+    if (membership.status !== PartnerMembershipStatus.ACTIVE)
+        return null;
+    if (membership.coverActive)
+        return 'Cover is active with the partner.';
+    if (membership.memberState === PartnerMemberState.PENDING_ACTIVATION) {
+        return membership.coverageStartsAt
+            ? `Registered — partner cover starts ${formatCoverDate(membership.coverageStartsAt)}.`
+            : 'Registered — the partner has not started cover yet.';
+    }
+    if (membership.memberState === PartnerMemberState.LAPSED) {
+        return 'The partner has ended this membership.';
+    }
+    if (membership.memberState === PartnerMemberState.SUSPENDED) {
+        return 'The partner has suspended this membership.';
+    }
+    return 'Registered with the partner.';
+}
+/** A date a person can read, falling back to the raw value rather than blanking it. */
+function formatCoverDate(value) {
+    const parsed = new Date(value);
+    if (Number.isNaN(parsed.getTime()))
+        return value;
+    return parsed.toLocaleDateString(undefined, {
+        day: 'numeric',
+        month: 'short',
+        year: 'numeric',
+    });
+}
 //# sourceMappingURL=partner-display.util.js.map

package/dist/esm/modules/partner/utils/partner-display.util.js.map

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package/dist/esm/modules/permission/enums/permission-actions.enum.js

@@ -10,6 +10,19 @@ export var PermissionActions;
     PermissionActions["READ_PARTNER"] = "read:partner";
     PermissionActions["UPDATE_PARTNER"] = "update:partner";
     PermissionActions["DELETE_PARTNER"] = "delete:partner";
+    // Acting on one routed emergency. These existed on the backend and were
+    // never mirrored here, so the admin could not gate on them at all.
+    PermissionActions["READ_PARTNER_DISPATCH"] = "read:partner-dispatch";
+    PermissionActions["APPROVE_PARTNER_DISPATCH"] = "approve:partner-dispatch";
+    PermissionActions["UPDATE_PARTNER_DISPATCH"] = "update:partner-dispatch";
+    PermissionActions["CANCEL_PARTNER_DISPATCH"] = "cancel:partner-dispatch";
+    PermissionActions["RESEND_PARTNER_DISPATCH"] = "resend:partner-dispatch";
+    // Registering a subscriber with a partner. Kept apart from the partnership
+    // CRUD actions because a membership record carries a person's date of birth
+    // and identity document, which is a materially different thing to be
+    // allowed to read than a base URL and a coverage rule.
+    PermissionActions["READ_PARTNER_MEMBERSHIP"] = "read:partner-membership";
+    PermissionActions["MANAGE_PARTNER_MEMBERSHIP"] = "manage:partner-membership";
     // Module: ControlCentre
     PermissionActions["CREATE_CONTROL_CENTRE"] = "create:control-centre";
     PermissionActions["READ_CONTROL_CENTRE"] = "read:control-centre";
@@ -39,5 +52,32 @@ export var PermissionActions;
     PermissionActions["READ_RESPONSE_UNIT"] = "read:response-unit";
     PermissionActions["UPDATE_RESPONSE_UNIT"] = "update:response-unit";
     PermissionActions["DELETE_RESPONSE_UNIT"] = "delete:response-unit";
+    // Module: Support
+    //
+    // Mirrors grm-shared-library exactly, values included: the admin gates its
+    // support screens on these strings and the gateway authorizes on the same
+    // ones, so any drift between the two packages is a screen that shows a
+    // button the API then refuses.
+    PermissionActions["CREATE_SUPPORT_TICKET"] = "create:support-ticket";
+    PermissionActions["READ_SUPPORT_TICKET"] = "read:support-ticket";
+    PermissionActions["UPDATE_SUPPORT_TICKET"] = "update:support-ticket";
+    PermissionActions["ASSIGN_SUPPORT_TICKET"] = "assign:support-ticket";
+    PermissionActions["REPLY_SUPPORT_TICKET"] = "reply:support-ticket";
+    PermissionActions["NOTE_SUPPORT_TICKET"] = "note:support-ticket";
+    PermissionActions["CHANGE_STATUS_SUPPORT_TICKET"] = "change-status:support-ticket";
+    PermissionActions["CHANGE_PRIORITY_SUPPORT_TICKET"] = "change-priority:support-ticket";
+    PermissionActions["CLOSE_SUPPORT_TICKET"] = "close:support-ticket";
+    PermissionActions["REOPEN_SUPPORT_TICKET"] = "reopen:support-ticket";
+    PermissionActions["READ_SUPPORT_FEEDBACK"] = "read:support-feedback";
+    PermissionActions["REVIEW_SUPPORT_FEEDBACK"] = "review:support-feedback";
+    PermissionActions["RESPOND_SUPPORT_FEEDBACK"] = "respond:support-feedback";
+    PermissionActions["CONVERT_SUPPORT_FEEDBACK"] = "convert:support-feedback";
+    PermissionActions["MANAGE_SUPPORT_QUEUE"] = "manage:support-queue";
+    PermissionActions["MANAGE_SUPPORT_TEAM"] = "manage:support-team";
+    PermissionActions["MANAGE_SUPPORT_SLA"] = "manage:support-sla";
+    PermissionActions["MANAGE_SUPPORT_CONFIGURATION"] = "manage:support-configuration";
+    PermissionActions["READ_SUPPORT_REPORT"] = "read:support-report";
+    PermissionActions["READ_SUPPORT_SYNC"] = "read:support-sync";
+    PermissionActions["MANAGE_SUPPORT_SYNC"] = "manage:support-sync";
 })(PermissionActions || (PermissionActions = {}));
 //# sourceMappingURL=permission-actions.enum.js.map

package/dist/esm/modules/permission/enums/permission-actions.enum.js.map

@@ -1 +1 @@
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+{"version":3,"file":"permission-actions.enum.js","sourceRoot":"","sources":["../../../../../src/modules/permission/enums/permission-actions.enum.ts"],"names":[],"mappings":"AAAA,MAAM,CAAN,IAAY,iBAuFX;AAvFD,WAAY,iBAAiB;IACzB,uBAAuB;IACvB,gEAA2C,CAAA;IAC3C,4DAAuC,CAAA;IACvC,gEAA2C,CAAA;IAC3C,gEAA2C,CAAA;IAE3C,kBAAkB;IAClB,sDAAiC,CAAA;IACjC,kDAA6B,CAAA;IAC7B,sDAAiC,CAAA;IACjC,sDAAiC,CAAA;IACjC,wEAAwE;IACxE,mEAAmE;IACnE,oEAA+C,CAAA;IAC/C,0EAAqD,CAAA;IACrD,wEAAmD,CAAA;IACnD,wEAAmD,CAAA;IACnD,wEAAmD,CAAA;IACnD,2EAA2E;IAC3E,4EAA4E;IAC5E,qEAAqE;IACrE,uDAAuD;IACvD,wEAAmD,CAAA;IACnD,4EAAuD,CAAA;IAEvD,wBAAwB;IACxB,oEAA+C,CAAA;IAC/C,gEAA2C,CAAA;IAC3C,oEAA+C,CAAA;IAC/C,oEAA+C,CAAA;IAE/C,eAAe;IACf,gDAA2B,CAAA;IAC3B,4CAAuB,CAAA;IACvB,gDAA2B,CAAA;IAC3B,gDAA2B,CAAA;IAE3B,eAAe;IACf,gDAA2B,CAAA;IAC3B,4CAAuB,CAAA;IACvB,gDAA2B,CAAA;IAC3B,gDAA2B,CAAA;IAE3B,mBAAmB;IACnB,wDAAmC,CAAA;IACnC,oDAA+B,CAAA;IAC/B,wDAAmC,CAAA;IACnC,wDAAmC,CAAA;IACnC,oFAA+D,CAAA;IAC/D,gFAA2D,CAAA;IAC3D,oFAA+D,CAAA;IAC/D,oFAA+D,CAAA;IAE/D,uBAAuB;IACvB,kEAA6C,CAAA;IAC7C,8DAAyC,CAAA;IACzC,kEAA6C,CAAA;IAC7C,kEAA6C,CAAA;IAE7C,kBAAkB;IAClB,EAAE;IACF,2EAA2E;IAC3E,0EAA0E;IAC1E,uEAAuE;IACvE,+BAA+B;IAC/B,oEAA+C,CAAA;IAC/C,gEAA2C,CAAA;IAC3C,oEAA+C,CAAA;IAC/C,oEAA+C,CAAA;IAC/C,kEAA6C,CAAA;IAC7C,gEAA2C,CAAA;IAC3C,kFAA6D,CAAA;IAC7D,sFAAiE,CAAA;IACjE,kEAA6C,CAAA;IAC7C,oEAA+C,CAAA;IAC/C,oEAA+C,CAAA;IAC/C,wEAAmD,CAAA;IACnD,0EAAqD,CAAA;IACrD,0EAAqD,CAAA;IACrD,kEAA6C,CAAA;IAC7C,gEAA2C,CAAA;IAC3C,8DAAyC,CAAA;IACzC,kFAA6D,CAAA;IAC7D,gEAA2C,CAAA;IAC3C,4DAAuC,CAAA;IACvC,gEAA2C,CAAA;AAC/C,CAAC,EAvFW,iBAAiB,KAAjB,iBAAiB,QAuF5B"}

package/dist/esm/modules/permission/enums/permissions-moudule.enum.js

@@ -7,5 +7,6 @@ export var PermissionsModule;
     PermissionsModule["ROLE"] = "Role";
     PermissionsModule["INCIDENT"] = "Grievance";
     PermissionsModule["RESPONSE_UNIT"] = "Response Unit";
+    PermissionsModule["SUPPORT"] = "Support";
 })(PermissionsModule || (PermissionsModule = {}));
 //# sourceMappingURL=permissions-moudule.enum.js.map

package/dist/esm/modules/permission/enums/permissions-moudule.enum.js.map

@@ -1 +1 @@
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+{"version":3,"file":"permissions-moudule.enum.js","sourceRoot":"","sources":["../../../../../src/modules/permission/enums/permissions-moudule.enum.ts"],"names":[],"mappings":"AAAA,MAAM,CAAN,IAAY,iBASX;AATD,WAAY,iBAAiB;IACzB,kDAA6B,CAAA;IAC7B,wCAAmB,CAAA;IACnB,sDAAiC,CAAA;IACjC,kCAAa,CAAA;IACb,kCAAa,CAAA;IACb,2CAAsB,CAAA;IACtB,oDAA+B,CAAA;IAC/B,wCAAmB,CAAA;AACvB,CAAC,EATW,iBAAiB,KAAjB,iBAAiB,QAS5B"}

package/dist/esm/modules/support/enums/support-enums.js

@@ -0,0 +1,372 @@
+/**
+ * Frontend mirrors of the support enums in grm-shared-library.
+ *
+ * Kept in ONE file rather than one per enum: the admin's support console
+ * imports most of them together and the set only means anything as a whole. The
+ * values are byte-identical to the backend's, because they travel over the wire
+ * as strings and any drift would show up as a silently unstyled chip rather
+ * than a compile error.
+ */
+/** The helpdesk a deployment mirrors tickets to, if any. */
+export var SupportProviderCode;
+(function (SupportProviderCode) {
+    SupportProviderCode["ZAMMAD"] = "ZAMMAD";
+    SupportProviderCode["FRESHDESK"] = "FRESHDESK";
+    /** No external helpdesk. Clarion is the whole system of record. */
+    SupportProviderCode["NONE"] = "NONE";
+})(SupportProviderCode || (SupportProviderCode = {}));
+/** What a helpdesk adapter is able to do. The admin builds its buttons from this. */
+export var SupportProviderCapability;
+(function (SupportProviderCapability) {
+    SupportProviderCapability["CREATE_TICKET"] = "CREATE_TICKET";
+    SupportProviderCapability["UPDATE_TICKET"] = "UPDATE_TICKET";
+    SupportProviderCapability["PUBLIC_REPLY"] = "PUBLIC_REPLY";
+    SupportProviderCapability["INTERNAL_NOTE"] = "INTERNAL_NOTE";
+    SupportProviderCapability["ASSIGN_TICKET"] = "ASSIGN_TICKET";
+    SupportProviderCapability["CHANGE_STATUS"] = "CHANGE_STATUS";
+    SupportProviderCapability["CLOSE_REOPEN"] = "CLOSE_REOPEN";
+    SupportProviderCapability["ATTACHMENTS"] = "ATTACHMENTS";
+    SupportProviderCapability["CONTACTS"] = "CONTACTS";
+    SupportProviderCapability["SEARCH"] = "SEARCH";
+    SupportProviderCapability["WEBHOOKS"] = "WEBHOOKS";
+    SupportProviderCapability["FETCH_TICKET"] = "FETCH_TICKET";
+})(SupportProviderCapability || (SupportProviderCapability = {}));
+/** Lifecycle of a support ticket. */
+export var SupportTicketStatus;
+(function (SupportTicketStatus) {
+    SupportTicketStatus["NEW"] = "NEW";
+    SupportTicketStatus["OPEN"] = "OPEN";
+    SupportTicketStatus["ASSIGNED"] = "ASSIGNED";
+    SupportTicketStatus["IN_PROGRESS"] = "IN_PROGRESS";
+    SupportTicketStatus["WAITING_ON_CUSTOMER"] = "WAITING_ON_CUSTOMER";
+    SupportTicketStatus["WAITING_ON_INTERNAL_TEAM"] = "WAITING_ON_INTERNAL_TEAM";
+    SupportTicketStatus["RESOLVED"] = "RESOLVED";
+    SupportTicketStatus["CLOSED"] = "CLOSED";
+    SupportTicketStatus["REOPENED"] = "REOPENED";
+    SupportTicketStatus["CANCELLED"] = "CANCELLED";
+})(SupportTicketStatus || (SupportTicketStatus = {}));
+/** How urgently a ticket needs answering. */
+export var SupportTicketPriority;
+(function (SupportTicketPriority) {
+    SupportTicketPriority["CRITICAL"] = "CRITICAL";
+    SupportTicketPriority["URGENT"] = "URGENT";
+    SupportTicketPriority["HIGH"] = "HIGH";
+    SupportTicketPriority["NORMAL"] = "NORMAL";
+    SupportTicketPriority["LOW"] = "LOW";
+})(SupportTicketPriority || (SupportTicketPriority = {}));
+/** How a ticket reached Clarion. */
+export var SupportTicketChannel;
+(function (SupportTicketChannel) {
+    SupportTicketChannel["MOBILE_APP"] = "MOBILE_APP";
+    SupportTicketChannel["WEB_APP"] = "WEB_APP";
+    SupportTicketChannel["AGENT_PORTAL"] = "AGENT_PORTAL";
+    SupportTicketChannel["PROVIDER"] = "PROVIDER";
+    SupportTicketChannel["EMAIL"] = "EMAIL";
+    SupportTicketChannel["PHONE"] = "PHONE";
+    SupportTicketChannel["SMS"] = "SMS";
+    SupportTicketChannel["CHAT"] = "CHAT";
+    SupportTicketChannel["SYSTEM"] = "SYSTEM";
+    SupportTicketChannel["API"] = "API";
+})(SupportTicketChannel || (SupportTicketChannel = {}));
+/** Who or what caused the ticket to exist. */
+export var SupportTicketSource;
+(function (SupportTicketSource) {
+    SupportTicketSource["CUSTOMER"] = "CUSTOMER";
+    SupportTicketSource["AGENT"] = "AGENT";
+    SupportTicketSource["SYSTEM"] = "SYSTEM";
+    SupportTicketSource["FEEDBACK_CONVERSION"] = "FEEDBACK_CONVERSION";
+    SupportTicketSource["PROVIDER_SYNC"] = "PROVIDER_SYNC";
+    SupportTicketSource["CHAT_ESCALATION"] = "CHAT_ESCALATION";
+})(SupportTicketSource || (SupportTicketSource = {}));
+/**
+ * What kind of entry a conversation item is.
+ *
+ * INTERNAL_NOTE is the one the UI must never render on a customer-facing
+ * surface. The admin styles it distinctly for the same reason - an agent who
+ * cannot tell at a glance which entries the customer can see will eventually
+ * write the wrong thing in the wrong box.
+ */
+export var SupportTicketMessageType;
+(function (SupportTicketMessageType) {
+    SupportTicketMessageType["CUSTOMER_MESSAGE"] = "CUSTOMER_MESSAGE";
+    SupportTicketMessageType["AGENT_REPLY"] = "AGENT_REPLY";
+    SupportTicketMessageType["INTERNAL_NOTE"] = "INTERNAL_NOTE";
+    SupportTicketMessageType["SYSTEM_MESSAGE"] = "SYSTEM_MESSAGE";
+    SupportTicketMessageType["STATUS_MESSAGE"] = "STATUS_MESSAGE";
+})(SupportTicketMessageType || (SupportTicketMessageType = {}));
+/** Who wrote a conversation entry. */
+export var SupportMessageAuthorType;
+(function (SupportMessageAuthorType) {
+    SupportMessageAuthorType["CUSTOMER"] = "CUSTOMER";
+    SupportMessageAuthorType["AGENT"] = "AGENT";
+    SupportMessageAuthorType["SYSTEM"] = "SYSTEM";
+    SupportMessageAuthorType["PROVIDER_AGENT"] = "PROVIDER_AGENT";
+})(SupportMessageAuthorType || (SupportMessageAuthorType = {}));
+/** Whether an entry was written here or arrived from the helpdesk. */
+export var SupportMessageOrigin;
+(function (SupportMessageOrigin) {
+    SupportMessageOrigin["CLARION"] = "CLARION";
+    SupportMessageOrigin["PROVIDER"] = "PROVIDER";
+})(SupportMessageOrigin || (SupportMessageOrigin = {}));
+/** Where a ticket stands against one SLA target. */
+export var SupportSlaState;
+(function (SupportSlaState) {
+    SupportSlaState["ON_TRACK"] = "ON_TRACK";
+    SupportSlaState["WARNING"] = "WARNING";
+    SupportSlaState["BREACHED"] = "BREACHED";
+    SupportSlaState["PAUSED"] = "PAUSED";
+    SupportSlaState["MET"] = "MET";
+    SupportSlaState["NOT_APPLICABLE"] = "NOT_APPLICABLE";
+})(SupportSlaState || (SupportSlaState = {}));
+/** Which clock a state describes. */
+export var SupportSlaTarget;
+(function (SupportSlaTarget) {
+    SupportSlaTarget["FIRST_RESPONSE"] = "FIRST_RESPONSE";
+    SupportSlaTarget["RESOLUTION"] = "RESOLUTION";
+})(SupportSlaTarget || (SupportSlaTarget = {}));
+/** How a policy measures elapsed time. */
+export var SupportSlaClock;
+(function (SupportSlaClock) {
+    SupportSlaClock["CALENDAR"] = "CALENDAR";
+    SupportSlaClock["BUSINESS"] = "BUSINESS";
+})(SupportSlaClock || (SupportSlaClock = {}));
+/** What a customer is telling us. */
+export var CustomerFeedbackType;
+(function (CustomerFeedbackType) {
+    CustomerFeedbackType["BUG_REPORT"] = "BUG_REPORT";
+    CustomerFeedbackType["FEATURE_REQUEST"] = "FEATURE_REQUEST";
+    CustomerFeedbackType["COMPLAINT"] = "COMPLAINT";
+    CustomerFeedbackType["COMPLIMENT"] = "COMPLIMENT";
+    CustomerFeedbackType["GENERAL"] = "GENERAL";
+    CustomerFeedbackType["SERVICE_RATING"] = "SERVICE_RATING";
+    CustomerFeedbackType["SUPPORT_RATING"] = "SUPPORT_RATING";
+})(CustomerFeedbackType || (CustomerFeedbackType = {}));
+/** Where a piece of feedback is in its review workflow. */
+export var CustomerFeedbackStatus;
+(function (CustomerFeedbackStatus) {
+    CustomerFeedbackStatus["NEW"] = "NEW";
+    CustomerFeedbackStatus["UNDER_REVIEW"] = "UNDER_REVIEW";
+    CustomerFeedbackStatus["ACKNOWLEDGED"] = "ACKNOWLEDGED";
+    CustomerFeedbackStatus["RESPONDED"] = "RESPONDED";
+    CustomerFeedbackStatus["CONVERTED_TO_TICKET"] = "CONVERTED_TO_TICKET";
+    CustomerFeedbackStatus["CLOSED"] = "CLOSED";
+    CustomerFeedbackStatus["DISMISSED"] = "DISMISSED";
+})(CustomerFeedbackStatus || (CustomerFeedbackStatus = {}));
+/** Where the feedback was submitted from. */
+export var CustomerFeedbackChannel;
+(function (CustomerFeedbackChannel) {
+    CustomerFeedbackChannel["MOBILE_APP"] = "MOBILE_APP";
+    CustomerFeedbackChannel["WEB_APP"] = "WEB_APP";
+    CustomerFeedbackChannel["AGENT_PORTAL"] = "AGENT_PORTAL";
+    CustomerFeedbackChannel["API"] = "API";
+})(CustomerFeedbackChannel || (CustomerFeedbackChannel = {}));
+/** Coarse sentiment, derived from type and rating - never from the message text. */
+export var CustomerFeedbackSentiment;
+(function (CustomerFeedbackSentiment) {
+    CustomerFeedbackSentiment["POSITIVE"] = "POSITIVE";
+    CustomerFeedbackSentiment["NEUTRAL"] = "NEUTRAL";
+    CustomerFeedbackSentiment["NEGATIVE"] = "NEGATIVE";
+    CustomerFeedbackSentiment["UNKNOWN"] = "UNKNOWN";
+})(CustomerFeedbackSentiment || (CustomerFeedbackSentiment = {}));
+/** Who wrote an entry in a feedback thread. */
+export var CustomerFeedbackMessageAuthorType;
+(function (CustomerFeedbackMessageAuthorType) {
+    CustomerFeedbackMessageAuthorType["CUSTOMER"] = "CUSTOMER";
+    CustomerFeedbackMessageAuthorType["REVIEWER"] = "REVIEWER";
+    CustomerFeedbackMessageAuthorType["SYSTEM"] = "SYSTEM";
+})(CustomerFeedbackMessageAuthorType || (CustomerFeedbackMessageAuthorType = {}));
+/** The kind of Clarion record a ticket or a piece of feedback is about. */
+export var SupportRelatedEntityType;
+(function (SupportRelatedEntityType) {
+    SupportRelatedEntityType["INCIDENT"] = "INCIDENT";
+    SupportRelatedEntityType["BILLING_SUBSCRIPTION"] = "BILLING_SUBSCRIPTION";
+    SupportRelatedEntityType["BILLING_INVOICE"] = "BILLING_INVOICE";
+    SupportRelatedEntityType["BILLING_PAYMENT"] = "BILLING_PAYMENT";
+    SupportRelatedEntityType["BILLING_PACKAGE"] = "BILLING_PACKAGE";
+    SupportRelatedEntityType["CHAT_CONVERSATION"] = "CHAT_CONVERSATION";
+    SupportRelatedEntityType["NEWSFEED_POST"] = "NEWSFEED_POST";
+    SupportRelatedEntityType["NEWSFEED_COMMENT"] = "NEWSFEED_COMMENT";
+    SupportRelatedEntityType["PARTNER_DISPATCH"] = "PARTNER_DISPATCH";
+    SupportRelatedEntityType["RESPONSE_UNIT"] = "RESPONSE_UNIT";
+    SupportRelatedEntityType["ORGANIZATION"] = "ORGANIZATION";
+    SupportRelatedEntityType["USER"] = "USER";
+    SupportRelatedEntityType["APP_SCREEN"] = "APP_SCREEN";
+    SupportRelatedEntityType["SUPPORT_TICKET"] = "SUPPORT_TICKET";
+    SupportRelatedEntityType["CUSTOMER_FEEDBACK"] = "CUSTOMER_FEEDBACK";
+    SupportRelatedEntityType["OTHER"] = "OTHER";
+})(SupportRelatedEntityType || (SupportRelatedEntityType = {}));
+/** Which Clarion record a synchronization row is mirroring. */
+export var SupportSyncEntityType;
+(function (SupportSyncEntityType) {
+    SupportSyncEntityType["TICKET"] = "TICKET";
+    SupportSyncEntityType["MESSAGE"] = "MESSAGE";
+    SupportSyncEntityType["ATTACHMENT"] = "ATTACHMENT";
+    SupportSyncEntityType["CONTACT"] = "CONTACT";
+})(SupportSyncEntityType || (SupportSyncEntityType = {}));
+/** What a synchronization row is trying to do at the provider. */
+export var SupportSyncOperation;
+(function (SupportSyncOperation) {
+    SupportSyncOperation["UPSERT_CONTACT"] = "UPSERT_CONTACT";
+    SupportSyncOperation["CREATE_TICKET"] = "CREATE_TICKET";
+    SupportSyncOperation["UPDATE_TICKET"] = "UPDATE_TICKET";
+    SupportSyncOperation["ADD_PUBLIC_REPLY"] = "ADD_PUBLIC_REPLY";
+    SupportSyncOperation["ADD_INTERNAL_NOTE"] = "ADD_INTERNAL_NOTE";
+    SupportSyncOperation["ASSIGN_TICKET"] = "ASSIGN_TICKET";
+    SupportSyncOperation["CHANGE_STATUS"] = "CHANGE_STATUS";
+    SupportSyncOperation["ADD_ATTACHMENT"] = "ADD_ATTACHMENT";
+    SupportSyncOperation["CLOSE_TICKET"] = "CLOSE_TICKET";
+    SupportSyncOperation["REOPEN_TICKET"] = "REOPEN_TICKET";
+    SupportSyncOperation["FETCH_TICKET"] = "FETCH_TICKET";
+})(SupportSyncOperation || (SupportSyncOperation = {}));
+/** Where a synchronization row has got to. */
+export var SupportSyncStatus;
+(function (SupportSyncStatus) {
+    SupportSyncStatus["PENDING"] = "PENDING";
+    SupportSyncStatus["IN_PROGRESS"] = "IN_PROGRESS";
+    SupportSyncStatus["SUCCEEDED"] = "SUCCEEDED";
+    SupportSyncStatus["FAILED"] = "FAILED";
+    SupportSyncStatus["DEAD_LETTER"] = "DEAD_LETTER";
+    SupportSyncStatus["SKIPPED"] = "SKIPPED";
+    SupportSyncStatus["SUPERSEDED"] = "SUPERSEDED";
+})(SupportSyncStatus || (SupportSyncStatus = {}));
+/** Why a synchronization attempt failed. */
+export var SupportSyncFailureReason;
+(function (SupportSyncFailureReason) {
+    SupportSyncFailureReason["AUTHENTICATION_FAILED"] = "AUTHENTICATION_FAILED";
+    SupportSyncFailureReason["AUTHORIZATION_FAILED"] = "AUTHORIZATION_FAILED";
+    SupportSyncFailureReason["INVALID_PAYLOAD"] = "INVALID_PAYLOAD";
+    SupportSyncFailureReason["NOT_FOUND"] = "NOT_FOUND";
+    SupportSyncFailureReason["PROVIDER_REJECTED"] = "PROVIDER_REJECTED";
+    SupportSyncFailureReason["RATE_LIMITED"] = "RATE_LIMITED";
+    SupportSyncFailureReason["PROVIDER_UNAVAILABLE"] = "PROVIDER_UNAVAILABLE";
+    SupportSyncFailureReason["TIMEOUT"] = "TIMEOUT";
+    SupportSyncFailureReason["CIRCUIT_OPEN"] = "CIRCUIT_OPEN";
+    SupportSyncFailureReason["PROVIDER_NOT_CONFIGURED"] = "PROVIDER_NOT_CONFIGURED";
+    SupportSyncFailureReason["UNREADABLE_SUCCESS"] = "UNREADABLE_SUCCESS";
+    SupportSyncFailureReason["UNKNOWN"] = "UNKNOWN";
+})(SupportSyncFailureReason || (SupportSyncFailureReason = {}));
+/** How a provider webhook delivery was handled. */
+export var SupportWebhookStatus;
+(function (SupportWebhookStatus) {
+    SupportWebhookStatus["RECEIVED"] = "RECEIVED";
+    SupportWebhookStatus["PROCESSED"] = "PROCESSED";
+    SupportWebhookStatus["DUPLICATE"] = "DUPLICATE";
+    SupportWebhookStatus["IGNORED"] = "IGNORED";
+    SupportWebhookStatus["REJECTED"] = "REJECTED";
+    SupportWebhookStatus["FAILED"] = "FAILED";
+})(SupportWebhookStatus || (SupportWebhookStatus = {}));
+/** How a queue hands a ticket to an agent. Only MANUAL is honoured today. */
+export var SupportQueueAssignmentStrategy;
+(function (SupportQueueAssignmentStrategy) {
+    SupportQueueAssignmentStrategy["MANUAL"] = "MANUAL";
+    SupportQueueAssignmentStrategy["ROUND_ROBIN"] = "ROUND_ROBIN";
+    SupportQueueAssignmentStrategy["LEAST_BUSY"] = "LEAST_BUSY";
+})(SupportQueueAssignmentStrategy || (SupportQueueAssignmentStrategy = {}));
+/** What a routing rule matches on. */
+export var SupportRoutingMatchType;
+(function (SupportRoutingMatchType) {
+    SupportRoutingMatchType["ANY"] = "ANY";
+    SupportRoutingMatchType["CATEGORY"] = "CATEGORY";
+    SupportRoutingMatchType["PRIORITY"] = "PRIORITY";
+    SupportRoutingMatchType["CHANNEL"] = "CHANNEL";
+    SupportRoutingMatchType["COUNTRY"] = "COUNTRY";
+    SupportRoutingMatchType["CONTROL_CENTRE"] = "CONTROL_CENTRE";
+    SupportRoutingMatchType["APP_ID"] = "APP_ID";
+    SupportRoutingMatchType["RELATED_ENTITY_TYPE"] = "RELATED_ENTITY_TYPE";
+})(SupportRoutingMatchType || (SupportRoutingMatchType = {}));
+/** A support person's standing inside a team. */
+export var SupportTeamMemberRole;
+(function (SupportTeamMemberRole) {
+    SupportTeamMemberRole["AGENT"] = "AGENT";
+    SupportTeamMemberRole["SUPERVISOR"] = "SUPERVISOR";
+    SupportTeamMemberRole["MANAGER"] = "MANAGER";
+})(SupportTeamMemberRole || (SupportTeamMemberRole = {}));
+/** Every audited support action, as a closed vocabulary the admin can filter on. */
+export var SupportAuditAction;
+(function (SupportAuditAction) {
+    SupportAuditAction["TICKET_CREATED"] = "TICKET_CREATED";
+    SupportAuditAction["TICKET_UPDATED"] = "TICKET_UPDATED";
+    SupportAuditAction["TICKET_ASSIGNED"] = "TICKET_ASSIGNED";
+    SupportAuditAction["TICKET_REASSIGNED"] = "TICKET_REASSIGNED";
+    SupportAuditAction["TICKET_UNASSIGNED"] = "TICKET_UNASSIGNED";
+    SupportAuditAction["TICKET_STATUS_CHANGED"] = "TICKET_STATUS_CHANGED";
+    SupportAuditAction["TICKET_PRIORITY_CHANGED"] = "TICKET_PRIORITY_CHANGED";
+    SupportAuditAction["TICKET_CATEGORY_CHANGED"] = "TICKET_CATEGORY_CHANGED";
+    SupportAuditAction["TICKET_QUEUE_CHANGED"] = "TICKET_QUEUE_CHANGED";
+    SupportAuditAction["TICKET_CLOSED"] = "TICKET_CLOSED";
+    SupportAuditAction["TICKET_REOPENED"] = "TICKET_REOPENED";
+    SupportAuditAction["TICKET_CANCELLED"] = "TICKET_CANCELLED";
+    SupportAuditAction["TICKET_TAGGED"] = "TICKET_TAGGED";
+    SupportAuditAction["TICKET_UNTAGGED"] = "TICKET_UNTAGGED";
+    SupportAuditAction["TICKET_WATCHER_ADDED"] = "TICKET_WATCHER_ADDED";
+    SupportAuditAction["TICKET_WATCHER_REMOVED"] = "TICKET_WATCHER_REMOVED";
+    SupportAuditAction["MESSAGE_ADDED"] = "MESSAGE_ADDED";
+    SupportAuditAction["INTERNAL_NOTE_ADDED"] = "INTERNAL_NOTE_ADDED";
+    SupportAuditAction["ATTACHMENT_ADDED"] = "ATTACHMENT_ADDED";
+    SupportAuditAction["ATTACHMENT_ACCESSED"] = "ATTACHMENT_ACCESSED";
+    SupportAuditAction["ATTACHMENT_REMOVED"] = "ATTACHMENT_REMOVED";
+    SupportAuditAction["FEEDBACK_CREATED"] = "FEEDBACK_CREATED";
+    SupportAuditAction["FEEDBACK_REVIEWED"] = "FEEDBACK_REVIEWED";
+    SupportAuditAction["FEEDBACK_RESPONDED"] = "FEEDBACK_RESPONDED";
+    SupportAuditAction["FEEDBACK_STATUS_CHANGED"] = "FEEDBACK_STATUS_CHANGED";
+    SupportAuditAction["FEEDBACK_CONVERTED_TO_TICKET"] = "FEEDBACK_CONVERTED_TO_TICKET";
+    SupportAuditAction["SLA_WARNING_RAISED"] = "SLA_WARNING_RAISED";
+    SupportAuditAction["SLA_BREACHED"] = "SLA_BREACHED";
+    SupportAuditAction["SLA_POLICY_CREATED"] = "SLA_POLICY_CREATED";
+    SupportAuditAction["SLA_POLICY_UPDATED"] = "SLA_POLICY_UPDATED";
+    SupportAuditAction["SLA_POLICY_DELETED"] = "SLA_POLICY_DELETED";
+    SupportAuditAction["QUEUE_CREATED"] = "QUEUE_CREATED";
+    SupportAuditAction["QUEUE_UPDATED"] = "QUEUE_UPDATED";
+    SupportAuditAction["QUEUE_DELETED"] = "QUEUE_DELETED";
+    SupportAuditAction["TEAM_CREATED"] = "TEAM_CREATED";
+    SupportAuditAction["TEAM_UPDATED"] = "TEAM_UPDATED";
+    SupportAuditAction["TEAM_DELETED"] = "TEAM_DELETED";
+    SupportAuditAction["TEAM_MEMBER_ADDED"] = "TEAM_MEMBER_ADDED";
+    SupportAuditAction["TEAM_MEMBER_REMOVED"] = "TEAM_MEMBER_REMOVED";
+    SupportAuditAction["CATEGORY_CREATED"] = "CATEGORY_CREATED";
+    SupportAuditAction["CATEGORY_UPDATED"] = "CATEGORY_UPDATED";
+    SupportAuditAction["CATEGORY_DELETED"] = "CATEGORY_DELETED";
+    SupportAuditAction["PROVIDER_SYNC_QUEUED"] = "PROVIDER_SYNC_QUEUED";
+    SupportAuditAction["PROVIDER_SYNC_SUCCEEDED"] = "PROVIDER_SYNC_SUCCEEDED";
+    SupportAuditAction["PROVIDER_SYNC_FAILED"] = "PROVIDER_SYNC_FAILED";
+    SupportAuditAction["PROVIDER_SYNC_RETRIED"] = "PROVIDER_SYNC_RETRIED";
+    SupportAuditAction["PROVIDER_SYNC_DEAD_LETTERED"] = "PROVIDER_SYNC_DEAD_LETTERED";
+    SupportAuditAction["PROVIDER_RECONCILED"] = "PROVIDER_RECONCILED";
+    SupportAuditAction["PROVIDER_WEBHOOK_RECEIVED"] = "PROVIDER_WEBHOOK_RECEIVED";
+    SupportAuditAction["PROVIDER_WEBHOOK_REJECTED"] = "PROVIDER_WEBHOOK_REJECTED";
+})(SupportAuditAction || (SupportAuditAction = {}));
+/** What an audit entry was about. */
+export var SupportAuditEntityType;
+(function (SupportAuditEntityType) {
+    SupportAuditEntityType["TICKET"] = "TICKET";
+    SupportAuditEntityType["TICKET_MESSAGE"] = "TICKET_MESSAGE";
+    SupportAuditEntityType["TICKET_ATTACHMENT"] = "TICKET_ATTACHMENT";
+    SupportAuditEntityType["FEEDBACK"] = "FEEDBACK";
+    SupportAuditEntityType["QUEUE"] = "QUEUE";
+    SupportAuditEntityType["TEAM"] = "TEAM";
+    SupportAuditEntityType["CATEGORY"] = "CATEGORY";
+    SupportAuditEntityType["SLA_POLICY"] = "SLA_POLICY";
+    SupportAuditEntityType["PROVIDER_SYNC"] = "PROVIDER_SYNC";
+})(SupportAuditEntityType || (SupportAuditEntityType = {}));
+/** Who performed an audited action. */
+export var SupportActorType;
+(function (SupportActorType) {
+    SupportActorType["USER"] = "USER";
+    SupportActorType["SYSTEM"] = "SYSTEM";
+    SupportActorType["PROVIDER"] = "PROVIDER";
+})(SupportActorType || (SupportActorType = {}));
+/** Live support update types delivered over the socket. */
+export var SupportRealtimeEventType;
+(function (SupportRealtimeEventType) {
+    SupportRealtimeEventType["TICKET_CREATED"] = "support.ticket.created";
+    SupportRealtimeEventType["TICKET_UPDATED"] = "support.ticket.updated";
+    SupportRealtimeEventType["TICKET_STATUS_CHANGED"] = "support.ticket.status.changed";
+    SupportRealtimeEventType["TICKET_PRIORITY_CHANGED"] = "support.ticket.priority.changed";
+    SupportRealtimeEventType["TICKET_ASSIGNED"] = "support.ticket.assigned";
+    SupportRealtimeEventType["TICKET_MESSAGE_CREATED"] = "support.ticket.message.created";
+    SupportRealtimeEventType["TICKET_SLA_CHANGED"] = "support.ticket.sla.changed";
+    SupportRealtimeEventType["TICKET_SYNC_CHANGED"] = "support.ticket.sync.changed";
+    SupportRealtimeEventType["FEEDBACK_CREATED"] = "support.feedback.created";
+    SupportRealtimeEventType["FEEDBACK_RESPONDED"] = "support.feedback.responded";
+})(SupportRealtimeEventType || (SupportRealtimeEventType = {}));
+//# sourceMappingURL=support-enums.js.map