clarion-shared-types 1.0.89 → 1.0.91

package/dist/cjs/modules/support/utils/support-display.util.js

@@ -0,0 +1,364 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.SUPPORT_TEAM_MEMBER_ROLE_LABELS = exports.SUPPORT_ROUTING_MATCH_TYPE_LABELS = exports.SUPPORT_QUEUE_ASSIGNMENT_STRATEGY_LABELS = exports.SUPPORT_RELATED_ENTITY_TYPE_LABELS = exports.SUPPORT_WEBHOOK_STATUS_LABELS = exports.SUPPORT_SYNC_FAILURE_REASON_LABELS = exports.SUPPORT_SYNC_OPERATION_LABELS = exports.SUPPORT_SYNC_STATUS_LABELS = exports.SUPPORT_PROVIDER_CAPABILITY_LABELS = exports.SUPPORT_PROVIDER_LABELS = exports.CUSTOMER_FEEDBACK_SENTIMENT_LABELS = exports.CUSTOMER_FEEDBACK_CHANNEL_LABELS = exports.CUSTOMER_FEEDBACK_STATUS_LABELS = exports.CUSTOMER_FEEDBACK_TYPE_LABELS = exports.SUPPORT_SLA_CLOCK_LABELS = exports.SUPPORT_SLA_TARGET_LABELS = exports.SUPPORT_SLA_STATE_LABELS = exports.SUPPORT_MESSAGE_AUTHOR_TYPE_LABELS = exports.SUPPORT_TICKET_MESSAGE_TYPE_LABELS = exports.SUPPORT_TICKET_SOURCE_LABELS = exports.SUPPORT_TICKET_CHANNEL_LABELS = exports.SUPPORT_TICKET_PRIORITY_LABELS = exports.SUPPORT_TICKET_STATUS_LABELS = void 0;
+exports.supportTicketStatusTone = supportTicketStatusTone;
+exports.supportTicketPriorityTone = supportTicketPriorityTone;
+exports.supportSlaStateTone = supportSlaStateTone;
+exports.supportSyncStatusTone = supportSyncStatusTone;
+exports.customerFeedbackStatusTone = customerFeedbackStatusTone;
+exports.customerFeedbackSentimentTone = customerFeedbackSentimentTone;
+exports.describeSupportSlaDeadline = describeSupportSlaDeadline;
+exports.formatSupportDuration = formatSupportDuration;
+exports.supportProviderSupports = supportProviderSupports;
+exports.isCustomerVisibleSupportMessage = isCustomerVisibleSupportMessage;
+const support_enums_1 = require("../enums/support-enums");
+/**
+ * Human labels for the support enums.
+ *
+ * Kept in the shared package rather than in the admin app so every screen that
+ * shows a ticket - the list, the detail page, the queue board, the customer's
+ * own screen - names the same state the same way. An operator reading "Waiting
+ * on customer" in one place and "Pending reply" in another would reasonably
+ * assume they were different things.
+ */
+exports.SUPPORT_TICKET_STATUS_LABELS = {
+    [support_enums_1.SupportTicketStatus.NEW]: 'New',
+    [support_enums_1.SupportTicketStatus.OPEN]: 'Open',
+    [support_enums_1.SupportTicketStatus.ASSIGNED]: 'Assigned',
+    [support_enums_1.SupportTicketStatus.IN_PROGRESS]: 'In progress',
+    [support_enums_1.SupportTicketStatus.WAITING_ON_CUSTOMER]: 'Waiting on customer',
+    [support_enums_1.SupportTicketStatus.WAITING_ON_INTERNAL_TEAM]: 'Waiting on our team',
+    [support_enums_1.SupportTicketStatus.RESOLVED]: 'Resolved',
+    [support_enums_1.SupportTicketStatus.CLOSED]: 'Closed',
+    [support_enums_1.SupportTicketStatus.REOPENED]: 'Reopened',
+    [support_enums_1.SupportTicketStatus.CANCELLED]: 'Cancelled',
+};
+exports.SUPPORT_TICKET_PRIORITY_LABELS = {
+    [support_enums_1.SupportTicketPriority.CRITICAL]: 'Critical',
+    [support_enums_1.SupportTicketPriority.URGENT]: 'Urgent',
+    [support_enums_1.SupportTicketPriority.HIGH]: 'High',
+    [support_enums_1.SupportTicketPriority.NORMAL]: 'Normal',
+    [support_enums_1.SupportTicketPriority.LOW]: 'Low',
+};
+exports.SUPPORT_TICKET_CHANNEL_LABELS = {
+    [support_enums_1.SupportTicketChannel.MOBILE_APP]: 'Mobile app',
+    [support_enums_1.SupportTicketChannel.WEB_APP]: 'Web app',
+    [support_enums_1.SupportTicketChannel.AGENT_PORTAL]: 'Raised by agent',
+    [support_enums_1.SupportTicketChannel.PROVIDER]: 'Helpdesk',
+    [support_enums_1.SupportTicketChannel.EMAIL]: 'Email',
+    [support_enums_1.SupportTicketChannel.PHONE]: 'Phone',
+    [support_enums_1.SupportTicketChannel.SMS]: 'SMS',
+    [support_enums_1.SupportTicketChannel.CHAT]: 'Chat',
+    [support_enums_1.SupportTicketChannel.SYSTEM]: 'System',
+    [support_enums_1.SupportTicketChannel.API]: 'API',
+};
+exports.SUPPORT_TICKET_SOURCE_LABELS = {
+    [support_enums_1.SupportTicketSource.CUSTOMER]: 'Customer',
+    [support_enums_1.SupportTicketSource.AGENT]: 'Agent',
+    [support_enums_1.SupportTicketSource.SYSTEM]: 'System',
+    [support_enums_1.SupportTicketSource.FEEDBACK_CONVERSION]: 'From feedback',
+    [support_enums_1.SupportTicketSource.PROVIDER_SYNC]: 'From helpdesk',
+    [support_enums_1.SupportTicketSource.CHAT_ESCALATION]: 'Escalated from chat',
+};
+exports.SUPPORT_TICKET_MESSAGE_TYPE_LABELS = {
+    [support_enums_1.SupportTicketMessageType.CUSTOMER_MESSAGE]: 'Customer',
+    [support_enums_1.SupportTicketMessageType.AGENT_REPLY]: 'Reply to customer',
+    [support_enums_1.SupportTicketMessageType.INTERNAL_NOTE]: 'Internal note',
+    [support_enums_1.SupportTicketMessageType.SYSTEM_MESSAGE]: 'System',
+    [support_enums_1.SupportTicketMessageType.STATUS_MESSAGE]: 'Status change',
+};
+exports.SUPPORT_MESSAGE_AUTHOR_TYPE_LABELS = {
+    [support_enums_1.SupportMessageAuthorType.CUSTOMER]: 'Customer',
+    [support_enums_1.SupportMessageAuthorType.AGENT]: 'Agent',
+    [support_enums_1.SupportMessageAuthorType.SYSTEM]: 'System',
+    [support_enums_1.SupportMessageAuthorType.PROVIDER_AGENT]: 'Helpdesk agent',
+};
+exports.SUPPORT_SLA_STATE_LABELS = {
+    [support_enums_1.SupportSlaState.ON_TRACK]: 'On track',
+    [support_enums_1.SupportSlaState.WARNING]: 'Due soon',
+    [support_enums_1.SupportSlaState.BREACHED]: 'Breached',
+    [support_enums_1.SupportSlaState.PAUSED]: 'Paused',
+    [support_enums_1.SupportSlaState.MET]: 'Met',
+    [support_enums_1.SupportSlaState.NOT_APPLICABLE]: 'No target',
+};
+exports.SUPPORT_SLA_TARGET_LABELS = {
+    [support_enums_1.SupportSlaTarget.FIRST_RESPONSE]: 'First response',
+    [support_enums_1.SupportSlaTarget.RESOLUTION]: 'Resolution',
+};
+exports.SUPPORT_SLA_CLOCK_LABELS = {
+    [support_enums_1.SupportSlaClock.CALENDAR]: 'Around the clock',
+    [support_enums_1.SupportSlaClock.BUSINESS]: 'Working hours',
+};
+exports.CUSTOMER_FEEDBACK_TYPE_LABELS = {
+    [support_enums_1.CustomerFeedbackType.BUG_REPORT]: 'Bug report',
+    [support_enums_1.CustomerFeedbackType.FEATURE_REQUEST]: 'Feature request',
+    [support_enums_1.CustomerFeedbackType.COMPLAINT]: 'Complaint',
+    [support_enums_1.CustomerFeedbackType.COMPLIMENT]: 'Compliment',
+    [support_enums_1.CustomerFeedbackType.GENERAL]: 'General',
+    [support_enums_1.CustomerFeedbackType.SERVICE_RATING]: 'Service rating',
+    [support_enums_1.CustomerFeedbackType.SUPPORT_RATING]: 'Support rating',
+};
+exports.CUSTOMER_FEEDBACK_STATUS_LABELS = {
+    [support_enums_1.CustomerFeedbackStatus.NEW]: 'New',
+    [support_enums_1.CustomerFeedbackStatus.UNDER_REVIEW]: 'Under review',
+    [support_enums_1.CustomerFeedbackStatus.ACKNOWLEDGED]: 'Acknowledged',
+    [support_enums_1.CustomerFeedbackStatus.RESPONDED]: 'Responded',
+    [support_enums_1.CustomerFeedbackStatus.CONVERTED_TO_TICKET]: 'Became a ticket',
+    [support_enums_1.CustomerFeedbackStatus.CLOSED]: 'Closed',
+    [support_enums_1.CustomerFeedbackStatus.DISMISSED]: 'Dismissed',
+};
+exports.CUSTOMER_FEEDBACK_CHANNEL_LABELS = {
+    [support_enums_1.CustomerFeedbackChannel.MOBILE_APP]: 'Mobile app',
+    [support_enums_1.CustomerFeedbackChannel.WEB_APP]: 'Web app',
+    [support_enums_1.CustomerFeedbackChannel.AGENT_PORTAL]: 'Agent portal',
+    [support_enums_1.CustomerFeedbackChannel.API]: 'API',
+};
+exports.CUSTOMER_FEEDBACK_SENTIMENT_LABELS = {
+    [support_enums_1.CustomerFeedbackSentiment.POSITIVE]: 'Positive',
+    [support_enums_1.CustomerFeedbackSentiment.NEUTRAL]: 'Neutral',
+    [support_enums_1.CustomerFeedbackSentiment.NEGATIVE]: 'Negative',
+    [support_enums_1.CustomerFeedbackSentiment.UNKNOWN]: 'Unknown',
+};
+exports.SUPPORT_PROVIDER_LABELS = {
+    [support_enums_1.SupportProviderCode.ZAMMAD]: 'Zammad',
+    [support_enums_1.SupportProviderCode.FRESHDESK]: 'Freshdesk',
+    [support_enums_1.SupportProviderCode.NONE]: 'Clarion only',
+};
+exports.SUPPORT_PROVIDER_CAPABILITY_LABELS = {
+    [support_enums_1.SupportProviderCapability.CREATE_TICKET]: 'Create tickets',
+    [support_enums_1.SupportProviderCapability.UPDATE_TICKET]: 'Update tickets',
+    [support_enums_1.SupportProviderCapability.PUBLIC_REPLY]: 'Reply to customers',
+    [support_enums_1.SupportProviderCapability.INTERNAL_NOTE]: 'Internal notes',
+    [support_enums_1.SupportProviderCapability.ASSIGN_TICKET]: 'Assign agents',
+    [support_enums_1.SupportProviderCapability.CHANGE_STATUS]: 'Change status',
+    [support_enums_1.SupportProviderCapability.CLOSE_REOPEN]: 'Close and reopen',
+    [support_enums_1.SupportProviderCapability.ATTACHMENTS]: 'Attachments',
+    [support_enums_1.SupportProviderCapability.CONTACTS]: 'Customer contacts',
+    [support_enums_1.SupportProviderCapability.SEARCH]: 'Search',
+    [support_enums_1.SupportProviderCapability.WEBHOOKS]: 'Webhooks',
+    [support_enums_1.SupportProviderCapability.FETCH_TICKET]: 'Re-read a ticket',
+};
+exports.SUPPORT_SYNC_STATUS_LABELS = {
+    [support_enums_1.SupportSyncStatus.PENDING]: 'Queued',
+    [support_enums_1.SupportSyncStatus.IN_PROGRESS]: 'Sending',
+    [support_enums_1.SupportSyncStatus.SUCCEEDED]: 'Synced',
+    [support_enums_1.SupportSyncStatus.FAILED]: 'Failed, will retry',
+    [support_enums_1.SupportSyncStatus.DEAD_LETTER]: 'Needs attention',
+    [support_enums_1.SupportSyncStatus.SKIPPED]: 'Not applicable',
+    [support_enums_1.SupportSyncStatus.SUPERSEDED]: 'Superseded',
+};
+exports.SUPPORT_SYNC_OPERATION_LABELS = {
+    [support_enums_1.SupportSyncOperation.UPSERT_CONTACT]: 'Sync customer',
+    [support_enums_1.SupportSyncOperation.CREATE_TICKET]: 'Create ticket',
+    [support_enums_1.SupportSyncOperation.UPDATE_TICKET]: 'Update ticket',
+    [support_enums_1.SupportSyncOperation.ADD_PUBLIC_REPLY]: 'Send reply',
+    [support_enums_1.SupportSyncOperation.ADD_INTERNAL_NOTE]: 'Add internal note',
+    [support_enums_1.SupportSyncOperation.ASSIGN_TICKET]: 'Assign agent',
+    [support_enums_1.SupportSyncOperation.CHANGE_STATUS]: 'Change status',
+    [support_enums_1.SupportSyncOperation.ADD_ATTACHMENT]: 'Attach file',
+    [support_enums_1.SupportSyncOperation.CLOSE_TICKET]: 'Close ticket',
+    [support_enums_1.SupportSyncOperation.REOPEN_TICKET]: 'Reopen ticket',
+    [support_enums_1.SupportSyncOperation.FETCH_TICKET]: 'Re-read ticket',
+};
+/**
+ * Failure reasons in words an operator can act on.
+ *
+ * Each one says what to DO, not just what happened. "Provider rejected the
+ * request" tells nobody anything; "the helpdesk refused the request - check the
+ * ticket's category mapping" is a next step.
+ */
+exports.SUPPORT_SYNC_FAILURE_REASON_LABELS = {
+    [support_enums_1.SupportSyncFailureReason.AUTHENTICATION_FAILED]: 'The helpdesk refused the credential - check the configured secret',
+    [support_enums_1.SupportSyncFailureReason.AUTHORIZATION_FAILED]: 'The helpdesk account is not allowed to do this - check its role',
+    [support_enums_1.SupportSyncFailureReason.INVALID_PAYLOAD]: 'The helpdesk could not read the request - a field mapping is wrong',
+    [support_enums_1.SupportSyncFailureReason.NOT_FOUND]: 'The record no longer exists in the helpdesk',
+    [support_enums_1.SupportSyncFailureReason.PROVIDER_REJECTED]: 'The helpdesk declined the request',
+    [support_enums_1.SupportSyncFailureReason.RATE_LIMITED]: 'Throttled by the helpdesk - it will retry shortly',
+    [support_enums_1.SupportSyncFailureReason.PROVIDER_UNAVAILABLE]: 'The helpdesk could not be reached',
+    [support_enums_1.SupportSyncFailureReason.TIMEOUT]: 'The helpdesk did not answer in time',
+    [support_enums_1.SupportSyncFailureReason.CIRCUIT_OPEN]: 'Paused after repeated failures - it will resume on its own',
+    [support_enums_1.SupportSyncFailureReason.PROVIDER_NOT_CONFIGURED]: 'No helpdesk is configured for this deployment',
+    [support_enums_1.SupportSyncFailureReason.UNREADABLE_SUCCESS]: 'The helpdesk accepted it but the reply could not be read - check the helpdesk before retrying',
+    [support_enums_1.SupportSyncFailureReason.UNKNOWN]: 'Unrecognised failure - it will retry',
+};
+exports.SUPPORT_WEBHOOK_STATUS_LABELS = {
+    [support_enums_1.SupportWebhookStatus.RECEIVED]: 'Received',
+    [support_enums_1.SupportWebhookStatus.PROCESSED]: 'Applied',
+    [support_enums_1.SupportWebhookStatus.DUPLICATE]: 'Duplicate',
+    [support_enums_1.SupportWebhookStatus.IGNORED]: 'Ignored',
+    [support_enums_1.SupportWebhookStatus.REJECTED]: 'Rejected - bad signature',
+    [support_enums_1.SupportWebhookStatus.FAILED]: 'Failed',
+};
+exports.SUPPORT_RELATED_ENTITY_TYPE_LABELS = {
+    [support_enums_1.SupportRelatedEntityType.INCIDENT]: 'Incident',
+    [support_enums_1.SupportRelatedEntityType.BILLING_SUBSCRIPTION]: 'Subscription',
+    [support_enums_1.SupportRelatedEntityType.BILLING_INVOICE]: 'Invoice',
+    [support_enums_1.SupportRelatedEntityType.BILLING_PAYMENT]: 'Payment',
+    [support_enums_1.SupportRelatedEntityType.BILLING_PACKAGE]: 'Package',
+    [support_enums_1.SupportRelatedEntityType.CHAT_CONVERSATION]: 'Chat',
+    [support_enums_1.SupportRelatedEntityType.NEWSFEED_POST]: 'Newsfeed post',
+    [support_enums_1.SupportRelatedEntityType.NEWSFEED_COMMENT]: 'Newsfeed comment',
+    [support_enums_1.SupportRelatedEntityType.PARTNER_DISPATCH]: 'Partner dispatch',
+    [support_enums_1.SupportRelatedEntityType.RESPONSE_UNIT]: 'Response unit',
+    [support_enums_1.SupportRelatedEntityType.ORGANIZATION]: 'Organization',
+    [support_enums_1.SupportRelatedEntityType.USER]: 'User',
+    [support_enums_1.SupportRelatedEntityType.APP_SCREEN]: 'App screen',
+    [support_enums_1.SupportRelatedEntityType.SUPPORT_TICKET]: 'Support ticket',
+    [support_enums_1.SupportRelatedEntityType.CUSTOMER_FEEDBACK]: 'Customer feedback',
+    [support_enums_1.SupportRelatedEntityType.OTHER]: 'Other',
+};
+exports.SUPPORT_QUEUE_ASSIGNMENT_STRATEGY_LABELS = {
+    [support_enums_1.SupportQueueAssignmentStrategy.MANUAL]: 'Assigned by a supervisor',
+    [support_enums_1.SupportQueueAssignmentStrategy.ROUND_ROBIN]: 'Round robin (not yet available)',
+    [support_enums_1.SupportQueueAssignmentStrategy.LEAST_BUSY]: 'Least busy agent (not yet available)',
+};
+exports.SUPPORT_ROUTING_MATCH_TYPE_LABELS = {
+    [support_enums_1.SupportRoutingMatchType.ANY]: 'Every ticket',
+    [support_enums_1.SupportRoutingMatchType.CATEGORY]: 'Category',
+    [support_enums_1.SupportRoutingMatchType.PRIORITY]: 'Priority',
+    [support_enums_1.SupportRoutingMatchType.CHANNEL]: 'Channel',
+    [support_enums_1.SupportRoutingMatchType.COUNTRY]: 'Country',
+    [support_enums_1.SupportRoutingMatchType.CONTROL_CENTRE]: 'Control centre',
+    [support_enums_1.SupportRoutingMatchType.APP_ID]: 'Application',
+    [support_enums_1.SupportRoutingMatchType.RELATED_ENTITY_TYPE]: 'What it is about',
+};
+exports.SUPPORT_TEAM_MEMBER_ROLE_LABELS = {
+    [support_enums_1.SupportTeamMemberRole.AGENT]: 'Agent',
+    [support_enums_1.SupportTeamMemberRole.SUPERVISOR]: 'Supervisor',
+    [support_enums_1.SupportTeamMemberRole.MANAGER]: 'Manager',
+};
+function supportTicketStatusTone(status) {
+    switch (status) {
+        case support_enums_1.SupportTicketStatus.RESOLVED:
+        case support_enums_1.SupportTicketStatus.CLOSED:
+            return 'success';
+        case support_enums_1.SupportTicketStatus.WAITING_ON_CUSTOMER:
+        case support_enums_1.SupportTicketStatus.WAITING_ON_INTERNAL_TEAM:
+            return 'warn';
+        case support_enums_1.SupportTicketStatus.REOPENED:
+            return 'danger';
+        case support_enums_1.SupportTicketStatus.CANCELLED:
+            return 'neutral';
+        default:
+            return 'info';
+    }
+}
+function supportTicketPriorityTone(priority) {
+    switch (priority) {
+        case support_enums_1.SupportTicketPriority.CRITICAL:
+        case support_enums_1.SupportTicketPriority.URGENT:
+            return 'danger';
+        case support_enums_1.SupportTicketPriority.HIGH:
+            return 'warn';
+        case support_enums_1.SupportTicketPriority.LOW:
+            return 'neutral';
+        default:
+            return 'info';
+    }
+}
+function supportSlaStateTone(state) {
+    switch (state) {
+        case support_enums_1.SupportSlaState.MET:
+            return 'success';
+        case support_enums_1.SupportSlaState.WARNING:
+            return 'warn';
+        case support_enums_1.SupportSlaState.BREACHED:
+            return 'danger';
+        case support_enums_1.SupportSlaState.PAUSED:
+        case support_enums_1.SupportSlaState.NOT_APPLICABLE:
+            return 'neutral';
+        default:
+            return 'info';
+    }
+}
+function supportSyncStatusTone(status) {
+    switch (status) {
+        case support_enums_1.SupportSyncStatus.SUCCEEDED:
+            return 'success';
+        case support_enums_1.SupportSyncStatus.FAILED:
+            return 'warn';
+        case support_enums_1.SupportSyncStatus.DEAD_LETTER:
+            return 'danger';
+        case support_enums_1.SupportSyncStatus.SKIPPED:
+        case support_enums_1.SupportSyncStatus.SUPERSEDED:
+            return 'neutral';
+        default:
+            return 'info';
+    }
+}
+function customerFeedbackStatusTone(status) {
+    switch (status) {
+        case support_enums_1.CustomerFeedbackStatus.RESPONDED:
+        case support_enums_1.CustomerFeedbackStatus.CLOSED:
+            return 'success';
+        case support_enums_1.CustomerFeedbackStatus.NEW:
+        case support_enums_1.CustomerFeedbackStatus.UNDER_REVIEW:
+            return 'warn';
+        case support_enums_1.CustomerFeedbackStatus.DISMISSED:
+            return 'neutral';
+        default:
+            return 'info';
+    }
+}
+function customerFeedbackSentimentTone(sentiment) {
+    switch (sentiment) {
+        case support_enums_1.CustomerFeedbackSentiment.POSITIVE:
+            return 'success';
+        case support_enums_1.CustomerFeedbackSentiment.NEGATIVE:
+            return 'danger';
+        case support_enums_1.CustomerFeedbackSentiment.NEUTRAL:
+            return 'info';
+        default:
+            return 'neutral';
+    }
+}
+/**
+ * How a deadline reads on screen.
+ *
+ * Returns a phrase rather than a number so a paused clock does not render as a
+ * countdown that is not counting - the single most misleading thing an SLA chip
+ * can do.
+ */
+function describeSupportSlaDeadline(state, remainingMinutes) {
+    if (state === support_enums_1.SupportSlaState.NOT_APPLICABLE)
+        return 'No target';
+    if (state === support_enums_1.SupportSlaState.MET)
+        return 'Met';
+    if (state === support_enums_1.SupportSlaState.PAUSED)
+        return 'Paused - waiting on the customer';
+    if (remainingMinutes == null)
+        return exports.SUPPORT_SLA_STATE_LABELS[state];
+    if (remainingMinutes < 0)
+        return `${formatSupportDuration(-remainingMinutes)} overdue`;
+    return `${formatSupportDuration(remainingMinutes)} left`;
+}
+/** Minutes as a short human duration: 45m, 3h 20m, 2d 4h. */
+function formatSupportDuration(minutes) {
+    if (minutes == null || !Number.isFinite(minutes))
+        return '-';
+    const total = Math.max(0, Math.round(minutes));
+    if (total < 60)
+        return `${total}m`;
+    const hours = Math.floor(total / 60);
+    const remainderMinutes = total % 60;
+    if (hours < 24) {
+        return remainderMinutes === 0 ? `${hours}h` : `${hours}h ${remainderMinutes}m`;
+    }
+    const days = Math.floor(hours / 24);
+    const remainderHours = hours % 24;
+    return remainderHours === 0 ? `${days}d` : `${days}d ${remainderHours}h`;
+}
+/**
+ * Whether an adapter can do something.
+ *
+ * The admin gates every button on this rather than assuming, so an action a
+ * helpdesk cannot perform is never offered to an operator as if it worked.
+ */
+function supportProviderSupports(capabilities, capability) {
+    return Array.isArray(capabilities) && capabilities.includes(capability);
+}
+/** True for the message types a customer is allowed to see. */
+function isCustomerVisibleSupportMessage(type) {
+    return type !== support_enums_1.SupportTicketMessageType.INTERNAL_NOTE;
+}
+//# sourceMappingURL=support-display.util.js.map

package/dist/cjs/modules/support/utils/support-display.util.js.map

@@ -0,0 +1 @@
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package/dist/esm/index.js

@@ -21,6 +21,7 @@ export * from './modules/tracking/index';
 export * from './modules/entitlement/index';
 export * from './modules/alert-dispatch/index';
 export * from './modules/partner/index';
+export * from './modules/support/index';
 // Interfaces
 export * from './modules/common/interfaces/server-message';
 export * from './modules/common/interfaces/pagination';

package/dist/esm/index.js.map

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package/dist/esm/modules/partner/enums/partner-enums.js

@@ -165,4 +165,98 @@ export var PartnerDispatchScope;
     PartnerDispatchScope["FAILED"] = "FAILED";
     PartnerDispatchScope["NOT_ROUTED"] = "NOT_ROUTED";
 })(PartnerDispatchScope || (PartnerDispatchScope = {}));
+// --- memberships ---------------------------------------------------------
+/**
+ * Where one subscriber's registration with one partner has got to.
+ *
+ * A membership is an ENRICHMENT and never a gate: nothing in this lifecycle can
+ * stop an emergency reaching a partner. A subscriber whose membership is
+ * INCOMPLETE_PROFILE or FAILED still has an SOS raised for them, just without a
+ * member id attached.
+ */
+export var PartnerMembershipStatus;
+(function (PartnerMembershipStatus) {
+    /** Decided that this person needs registering; not yet created at the partner. */
+    PartnerMembershipStatus["PENDING"] = "PENDING";
+    /** Blocked on personal details the partner requires and the platform lacks. */
+    PartnerMembershipStatus["INCOMPLETE_PROFILE"] = "INCOMPLETE_PROFILE";
+    /** A registration call is in flight at the partner. */
+    PartnerMembershipStatus["PROVISIONING"] = "PROVISIONING";
+    /** The partner has issued a member id. */
+    PartnerMembershipStatus["ACTIVE"] = "ACTIVE";
+    /** Every attempt failed for a reason retrying cannot fix. */
+    PartnerMembershipStatus["FAILED"] = "FAILED";
+    /**
+     * A registration was made and its outcome is UNKNOWN - the reply was lost.
+     * Deliberately a dead end: retrying a call that may have succeeded is how
+     * one person acquires two memberships, and a duplicate cannot be undone at
+     * the partner.
+     */
+    PartnerMembershipStatus["NEEDS_REVIEW"] = "NEEDS_REVIEW";
+    /** The subscription behind it ended. The member is left in place at the partner. */
+    PartnerMembershipStatus["CANCELLED"] = "CANCELLED";
+})(PartnerMembershipStatus || (PartnerMembershipStatus = {}));
+/** Who a membership belongs to, in Clarion's own vocabulary. */
+export var PartnerMembershipSubjectType;
+(function (PartnerMembershipSubjectType) {
+    PartnerMembershipSubjectType["INDIVIDUAL_SUBSCRIBER"] = "INDIVIDUAL_SUBSCRIBER";
+    PartnerMembershipSubjectType["CORPORATE_MEMBER"] = "CORPORATE_MEMBER";
+})(PartnerMembershipSubjectType || (PartnerMembershipSubjectType = {}));
+/**
+ * A member's standing with the partner, reduced to something every screen can
+ * rely on without learning any partner's vocabulary.
+ *
+ * PENDING_ACTIVATION is the one that matters: a member can exist, hold a real
+ * member id, and still not be covered - Rescue.co returns a brand-new member as
+ * `waitingPeriod`. A screen that collapses the two tells a subscriber they are
+ * covered on the day they paid.
+ */
+export var PartnerMemberState;
+(function (PartnerMemberState) {
+    PartnerMemberState["PENDING_ACTIVATION"] = "PENDING_ACTIVATION";
+    PartnerMemberState["ACTIVE"] = "ACTIVE";
+    PartnerMemberState["SUSPENDED"] = "SUSPENDED";
+    PartnerMemberState["LAPSED"] = "LAPSED";
+    PartnerMemberState["UNKNOWN"] = "UNKNOWN";
+})(PartnerMemberState || (PartnerMemberState = {}));
+/** Which packages' subscribers a partnership registers. */
+export var PartnerMembershipPackageScope;
+(function (PartnerMembershipPackageScope) {
+    PartnerMembershipPackageScope["ALL"] = "ALL";
+    PartnerMembershipPackageScope["SELECTED"] = "SELECTED";
+})(PartnerMembershipPackageScope || (PartnerMembershipPackageScope = {}));
+/** Gender, in the platform's neutral vocabulary - never a partner's spelling. */
+export var PartnerMemberGender;
+(function (PartnerMemberGender) {
+    PartnerMemberGender["MALE"] = "MALE";
+    PartnerMemberGender["FEMALE"] = "FEMALE";
+    PartnerMemberGender["OTHER"] = "OTHER";
+    PartnerMemberGender["UNSPECIFIED"] = "UNSPECIFIED";
+})(PartnerMemberGender || (PartnerMemberGender = {}));
+/** The kind of identity document a partner membership records. */
+export var PartnerMemberDocumentType;
+(function (PartnerMemberDocumentType) {
+    PartnerMemberDocumentType["PASSPORT"] = "PASSPORT";
+    PartnerMemberDocumentType["NATIONAL_ID"] = "NATIONAL_ID";
+    PartnerMemberDocumentType["DRIVING_LICENCE"] = "DRIVING_LICENCE";
+    PartnerMemberDocumentType["OTHER"] = "OTHER";
+})(PartnerMemberDocumentType || (PartnerMemberDocumentType = {}));
+/**
+ * The provider-neutral facts about a person a partner membership may need.
+ *
+ * The VALUES are the property names on `PartnerMemberProfileDto`, which is what
+ * lets "which of this partner's required fields are missing?" be a generic loop
+ * in the admin rather than a per-partner if-ladder.
+ */
+export var PartnerMemberProfileField;
+(function (PartnerMemberProfileField) {
+    PartnerMemberProfileField["FULL_NAME"] = "fullName";
+    PartnerMemberProfileField["PHONE_NUMBER"] = "phoneNumber";
+    PartnerMemberProfileField["EMAIL"] = "email";
+    PartnerMemberProfileField["DATE_OF_BIRTH"] = "dateOfBirth";
+    PartnerMemberProfileField["GENDER"] = "gender";
+    PartnerMemberProfileField["DOCUMENT_TYPE"] = "documentType";
+    PartnerMemberProfileField["DOCUMENT_NUMBER"] = "documentNumber";
+    PartnerMemberProfileField["DOCUMENT_COUNTRY_CODE"] = "documentCountryCode";
+})(PartnerMemberProfileField || (PartnerMemberProfileField = {}));
 //# sourceMappingURL=partner-enums.js.map

package/dist/esm/modules/partner/enums/partner-enums.js.map

@@ -1 +1 @@
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package/dist/esm/modules/partner/index.js

@@ -7,6 +7,7 @@ export * from './interfaces/partner-coverage-rule.dto';
 export * from './interfaces/partner-dispatch-progress.dto';
 export * from './interfaces/partner-dispatch.dto';
 export * from './interfaces/incident-partner-routing.dto';
+export * from './interfaces/partner-membership.dto';
 // Utilities
 export * from './utils/partner-display.util';
 //# sourceMappingURL=index.js.map

package/dist/esm/modules/partner/index.js.map

@@ -1 +1 @@
-{"version":3,"file":"index.js","sourceRoot":"","sources":["../../../../src/modules/partner/index.ts"],"names":[],"mappings":"AAAA,QAAQ;AACR,cAAc,uBAAuB,CAAC;AAEtC,oBAAoB;AACpB,cAAc,mCAAmC,CAAC;AAClD,cAAc,sCAAsC,CAAC;AACrD,cAAc,wCAAwC,CAAC;AACvD,cAAc,4CAA4C,CAAC;AAC3D,cAAc,mCAAmC,CAAC;AAClD,cAAc,2CAA2C,CAAC;AAE1D,YAAY;AACZ,cAAc,8BAA8B,CAAC"}
+{"version":3,"file":"index.js","sourceRoot":"","sources":["../../../../src/modules/partner/index.ts"],"names":[],"mappings":"AAAA,QAAQ;AACR,cAAc,uBAAuB,CAAC;AAEtC,oBAAoB;AACpB,cAAc,mCAAmC,CAAC;AAClD,cAAc,sCAAsC,CAAC;AACrD,cAAc,wCAAwC,CAAC;AACvD,cAAc,4CAA4C,CAAC;AAC3D,cAAc,mCAAmC,CAAC;AAClD,cAAc,2CAA2C,CAAC;AAC1D,cAAc,qCAAqC,CAAC;AAEpD,YAAY;AACZ,cAAc,8BAA8B,CAAC"}

package/dist/esm/modules/partner/interfaces/partner-membership.dto.js

@@ -0,0 +1,2 @@
+export {};
+//# sourceMappingURL=partner-membership.dto.js.map

package/dist/esm/modules/partner/interfaces/partner-membership.dto.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"partner-membership.dto.js","sourceRoot":"","sources":["../../../../../src/modules/partner/interfaces/partner-membership.dto.ts"],"names":[],"mappings":""}