cdk-lambda-subminute 2.0.489 → 2.0.490

package/node_modules/aws-sdk/clients/cloudwatchlogs.d.ts

@@ -196,6 +196,14 @@ declare class CloudWatchLogs extends Service {
    * Returns a list of all CloudWatch Logs account policies in the account.
    */
   describeAccountPolicies(callback?: (err: AWSError, data: CloudWatchLogs.Types.DescribeAccountPoliciesResponse) => void): Request<CloudWatchLogs.Types.DescribeAccountPoliciesResponse, AWSError>;
+  /**
+   * Use this operation to return the valid and default values that are used when creating delivery sources, delivery destinations, and deliveries. For more information about deliveries, see CreateDelivery.
+   */
+  describeConfigurationTemplates(params: CloudWatchLogs.Types.DescribeConfigurationTemplatesRequest, callback?: (err: AWSError, data: CloudWatchLogs.Types.DescribeConfigurationTemplatesResponse) => void): Request<CloudWatchLogs.Types.DescribeConfigurationTemplatesResponse, AWSError>;
+  /**
+   * Use this operation to return the valid and default values that are used when creating delivery sources, delivery destinations, and deliveries. For more information about deliveries, see CreateDelivery.
+   */
+  describeConfigurationTemplates(callback?: (err: AWSError, data: CloudWatchLogs.Types.DescribeConfigurationTemplatesResponse) => void): Request<CloudWatchLogs.Types.DescribeConfigurationTemplatesResponse, AWSError>;
   /**
    * Retrieves a list of the deliveries that have been created in the account. A delivery is a connection between a  delivery source  and a  delivery destination . A delivery source represents an Amazon Web Services resource that sends logs to an logs delivery destination. The destination can be CloudWatch Logs, Amazon S3, or Firehose. Only some Amazon Web Services services support being configured as a delivery source. These services are listed in Enable logging from Amazon Web Services services. 
    */
@@ -596,6 +604,14 @@ declare class CloudWatchLogs extends Service {
    * Use this operation to suppress anomaly detection for a specified anomaly or pattern. If you suppress an anomaly, CloudWatch Logs won’t report new occurrences of that anomaly and won't update that anomaly with new data. If you suppress a pattern, CloudWatch Logs won’t report any anomalies related to that pattern. You must specify either anomalyId or patternId, but you can't specify both parameters in the same operation. If you have previously used this operation to suppress detection of a pattern or anomaly, you can use it again to cause CloudWatch Logs to end the suppression. To do this, use this operation and specify the anomaly or pattern to stop suppressing, and omit the suppressionType and suppressionPeriod parameters.
    */
   updateAnomaly(callback?: (err: AWSError, data: {}) => void): Request<{}, AWSError>;
+  /**
+   * Use this operation to update the configuration of a delivery to change either the S3 path pattern or the format of the delivered logs. You can't use this operation to change the source or destination of the delivery.
+   */
+  updateDeliveryConfiguration(params: CloudWatchLogs.Types.UpdateDeliveryConfigurationRequest, callback?: (err: AWSError, data: CloudWatchLogs.Types.UpdateDeliveryConfigurationResponse) => void): Request<CloudWatchLogs.Types.UpdateDeliveryConfigurationResponse, AWSError>;
+  /**
+   * Use this operation to update the configuration of a delivery to change either the S3 path pattern or the format of the delivered logs. You can't use this operation to change the source or destination of the delivery.
+   */
+  updateDeliveryConfiguration(callback?: (err: AWSError, data: CloudWatchLogs.Types.UpdateDeliveryConfigurationResponse) => void): Request<CloudWatchLogs.Types.UpdateDeliveryConfigurationResponse, AWSError>;
   /**
    * Updates an existing log anomaly detector.
    */
@@ -641,6 +657,9 @@ declare namespace CloudWatchLogs {
     accountId?: AccountId;
   }
   export type AccountPolicyDocument = string;
+  export type AllowedActionForAllowVendedLogsDeliveryForResource = string;
+  export type AllowedFieldDelimiters = FieldDelimiter[];
+  export type AllowedFields = RecordField[];
   export type AmazonResourceName = string;
   export type Anomalies = Anomaly[];
   export interface Anomaly {
@@ -788,6 +807,63 @@ declare namespace CloudWatchLogs {
     taskId: ExportTaskId;
   }
   export type ClientToken = string;
+  export interface ConfigurationTemplate {
+    /**
+     * A string specifying which service this configuration template applies to. For more information about supported services see Enable logging from Amazon Web Services services..
+     */
+    service?: Service;
+    /**
+     * A string specifying which log type this configuration template applies to.
+     */
+    logType?: LogType;
+    /**
+     * A string specifying which resource type this configuration template applies to.
+     */
+    resourceType?: ResourceType;
+    /**
+     * A string specifying which destination type this configuration template applies to.
+     */
+    deliveryDestinationType?: DeliveryDestinationType;
+    /**
+     * A mapping that displays the default value of each property within a delivery’s configuration, if it is not specified in the request.
+     */
+    defaultDeliveryConfigValues?: ConfigurationTemplateDeliveryConfigValues;
+    /**
+     * The allowed fields that a caller can use in the recordFields parameter of a CreateDelivery or UpdateDeliveryConfiguration operation.
+     */
+    allowedFields?: AllowedFields;
+    /**
+     * The list of delivery destination output formats that are supported by this log source.
+     */
+    allowedOutputFormats?: OutputFormats;
+    /**
+     * The action permissions that a caller needs to have to be able to successfully create a delivery source on the desired resource type when calling PutDeliverySource.
+     */
+    allowedActionForAllowVendedLogsDeliveryForResource?: AllowedActionForAllowVendedLogsDeliveryForResource;
+    /**
+     * The valid values that a caller can use as field delimiters when calling CreateDelivery or UpdateDeliveryConfiguration on a delivery that delivers in Plain, W3C, or Raw format.
+     */
+    allowedFieldDelimiters?: AllowedFieldDelimiters;
+    /**
+     * The list of variable fields that can be used in the suffix path of a delivery that delivers to an S3 bucket.
+     */
+    allowedSuffixPathFields?: RecordFields;
+  }
+  export interface ConfigurationTemplateDeliveryConfigValues {
+    /**
+     * The default record fields that will be delivered when a list of record fields is not provided in a CreateDelivery operation.
+     */
+    recordFields?: RecordFields;
+    /**
+     * The default field delimiter that is used in a CreateDelivery operation when the field delimiter is not specified in that operation. The field delimiter is used only when the final output delivery is in Plain, W3C, or Raw format.
+     */
+    fieldDelimiter?: FieldDelimiter;
+    /**
+     * The delivery parameters that are used when you create a delivery to a delivery destination that is an S3 Bucket.
+     */
+    s3DeliveryConfiguration?: S3DeliveryConfiguration;
+  }
+  export type ConfigurationTemplates = ConfigurationTemplate[];
   export type Count = number;
   export interface CreateDeliveryRequest {
     /**
@@ -798,6 +874,18 @@ declare namespace CloudWatchLogs {
      * The ARN of the delivery destination to use for this delivery.
      */
     deliveryDestinationArn: Arn;
+    /**
+     * The list of record fields to be delivered to the destination, in order. If the delivery’s log source has mandatory fields, they must be included in this list.
+     */
+    recordFields?: RecordFields;
+    /**
+     * The field delimiter to use between record fields when the final output format of a delivery is in Plain, W3C, or Raw format.
+     */
+    fieldDelimiter?: FieldDelimiter;
+    /**
+     * This structure contains parameters that are valid only when the delivery’s delivery destination is an S3 bucket.
+     */
+    s3DeliveryConfiguration?: S3DeliveryConfiguration;
     /**
      * An optional list of key-value pairs to associate with the resource. For more information about tagging, see Tagging Amazon Web Services resources 
      */
@@ -1047,6 +1135,18 @@ declare namespace CloudWatchLogs {
      * Displays whether the delivery destination associated with this delivery is CloudWatch Logs, Amazon S3, or Firehose.
      */
     deliveryDestinationType?: DeliveryDestinationType;
+    /**
+     * The record fields used in this delivery.
+     */
+    recordFields?: RecordFields;
+    /**
+     * The field delimiter that is used between record fields when the final output format of a delivery is in Plain, W3C, or Raw format.
+     */
+    fieldDelimiter?: FieldDelimiter;
+    /**
+     * This structure contains delivery configurations that apply only when the delivery destination resource is an S3 bucket.
+     */
+    s3DeliveryConfiguration?: S3DeliveryConfiguration;
     /**
      * The tags that have been assigned to this delivery.
      */
@@ -1087,6 +1187,7 @@ declare namespace CloudWatchLogs {
   export type DeliveryDestinationName = string;
   export type DeliveryDestinationPolicy = string;
   export type DeliveryDestinationType = "S3"|"CWL"|"FH"|string;
+  export type DeliveryDestinationTypes = DeliveryDestinationType[];
   export type DeliveryDestinations = DeliveryDestination[];
   export type DeliveryId = string;
   export interface DeliverySource {
@@ -1117,6 +1218,7 @@ declare namespace CloudWatchLogs {
   }
   export type DeliverySourceName = string;
   export type DeliverySources = DeliverySource[];
+  export type DeliverySuffixPath = string;
   export type Descending = boolean;
   export interface DescribeAccountPoliciesRequest {
     /**
@@ -1138,6 +1240,36 @@ declare namespace CloudWatchLogs {
      */
     accountPolicies?: AccountPolicies;
   }
+  export interface DescribeConfigurationTemplatesRequest {
+    /**
+     * Use this parameter to filter the response to include only the configuration templates that apply to the Amazon Web Services service that you specify here.
+     */
+    service?: Service;
+    /**
+     * Use this parameter to filter the response to include only the configuration templates that apply to the log types that you specify here.
+     */
+    logTypes?: LogTypes;
+    /**
+     * Use this parameter to filter the response to include only the configuration templates that apply to the resource types that you specify here.
+     */
+    resourceTypes?: ResourceTypes;
+    /**
+     * Use this parameter to filter the response to include only the configuration templates that apply to the delivery destination types that you specify here.
+     */
+    deliveryDestinationTypes?: DeliveryDestinationTypes;
+    nextToken?: NextToken;
+    /**
+     * Use this parameter to limit the number of configuration templates that are returned in the response.
+     */
+    limit?: DescribeLimit;
+  }
+  export interface DescribeConfigurationTemplatesResponse {
+    /**
+     * An array of objects, where each object describes one configuration template that matches the filters that you specified in the request.
+     */
+    configurationTemplates?: ConfigurationTemplates;
+    nextToken?: NextToken;
+  }
   export interface DescribeDeliveriesRequest {
     nextToken?: NextToken;
     /**
@@ -1463,11 +1595,11 @@ declare namespace CloudWatchLogs {
   export type EncryptionKey = string;
   export interface Entity {
     /**
-     * Reserved for future use.
+     * Reserved for internal use.
      */
     keyAttributes?: EntityKeyAttributes;
     /**
-     * Reserved for future use.
+     * Reserved for internal use.
      */
     attributes?: EntityAttributes;
   }
@@ -1552,6 +1684,8 @@ declare namespace CloudWatchLogs {
   export type ExportTasks = ExportTask[];
   export type ExtractedValues = {[key: string]: Value};
   export type Field = string;
+  export type FieldDelimiter = string;
+  export type FieldHeader = string;
   export type FilterCount = number;
   export interface FilterLogEventsRequest {
     /**
@@ -2126,6 +2260,7 @@ declare namespace CloudWatchLogs {
   export type LogStreamSearchedCompletely = boolean;
   export type LogStreams = LogStream[];
   export type LogType = string;
+  export type LogTypes = LogType[];
   export type Message = string;
   export interface MetricFilter {
     /**
@@ -2195,6 +2330,7 @@ declare namespace CloudWatchLogs {
   export type NextToken = string;
   export type OrderBy = "LogStreamName"|"LastEventTime"|string;
   export type OutputFormat = "json"|"plain"|"w3c"|"raw"|"parquet"|string;
+  export type OutputFormats = OutputFormat[];
   export interface OutputLogEvent {
     /**
      * The time the event occurred, expressed as the number of milliseconds after Jan 1, 1970 00:00:00 UTC.
@@ -2415,7 +2551,7 @@ declare namespace CloudWatchLogs {
      */
     sequenceToken?: SequenceToken;
     /**
-     * Reserved for future use.
+     * Reserved for internal use.
      */
     entity?: Entity;
   }
@@ -2429,7 +2565,7 @@ declare namespace CloudWatchLogs {
      */
     rejectedLogEventsInfo?: RejectedLogEventsInfo;
     /**
-     * Reserved for future use.
+     * Reserved for internal use.
      */
     rejectedEntityInfo?: RejectedEntityInfo;
   }
@@ -2595,9 +2731,20 @@ declare namespace CloudWatchLogs {
   }
   export type QueryStatus = "Scheduled"|"Running"|"Complete"|"Failed"|"Cancelled"|"Timeout"|"Unknown"|string;
   export type QueryString = string;
+  export interface RecordField {
+    /**
+     * The name to use when specifying this record field in a CreateDelivery or UpdateDeliveryConfiguration operation. 
+     */
+    name?: FieldHeader;
+    /**
+     * If this is true, the record field must be present in the recordFields parameter provided to a CreateDelivery or UpdateDeliveryConfiguration operation.
+     */
+    mandatory?: Boolean;
+  }
+  export type RecordFields = FieldHeader[];
   export interface RejectedEntityInfo {
     /**
-     * Reserved for future use.
+     * Reserved for internal use.
      */
     errorType: EntityRejectionErrorType;
   }
@@ -2633,6 +2780,8 @@ declare namespace CloudWatchLogs {
      */
     lastUpdatedTime?: Timestamp;
   }
+  export type ResourceType = string;
+  export type ResourceTypes = ResourceType[];
   export interface ResultField {
     /**
      * The log event field.
@@ -2645,6 +2794,16 @@ declare namespace CloudWatchLogs {
   }
   export type ResultRows = ResultField[];
   export type RoleArn = string;
+  export interface S3DeliveryConfiguration {
+    /**
+     * This string allows re-configuring the S3 object prefix to contain either static or variable sections. The valid variables to use in the suffix path will vary by each log source. See ConfigurationTemplate$allowedSuffixPathFields for more info on what values are supported in the suffix path for each log source.
+     */
+    suffixPath?: DeliverySuffixPath;
+    /**
+     * This parameter causes the S3 objects that contain delivered logs to use a prefix structure that allows for integration with Apache Hive.
+     */
+    enableHiveCompatiblePath?: Boolean;
+  }
   export type Scope = "ALL"|string;
   export interface SearchedLogStream {
     /**
@@ -2873,6 +3032,26 @@ declare namespace CloudWatchLogs {
      */
     suppressionPeriod?: SuppressionPeriod;
   }
+  export interface UpdateDeliveryConfigurationRequest {
+    /**
+     * The ID of the delivery to be updated by this request.
+     */
+    id: DeliveryId;
+    /**
+     * The list of record fields to be delivered to the destination, in order. If the delivery’s log source has mandatory fields, they must be included in this list.
+     */
+    recordFields?: RecordFields;
+    /**
+     * The field delimiter to use between record fields when the final output format of a delivery is in Plain, W3C, or Raw format.
+     */
+    fieldDelimiter?: FieldDelimiter;
+    /**
+     * This structure contains parameters that are valid only when the delivery’s delivery destination is an S3 bucket.
+     */
+    s3DeliveryConfiguration?: S3DeliveryConfiguration;
+  }
+  export interface UpdateDeliveryConfigurationResponse {
+  }
   export interface UpdateLogAnomalyDetectorRequest {
     /**
      * The ARN of the anomaly detector that you want to update.

package/node_modules/aws-sdk/clients/codepipeline.d.ts

@@ -196,11 +196,11 @@ declare class CodePipeline extends Service {
    */
   listTagsForResource(callback?: (err: AWSError, data: CodePipeline.Types.ListTagsForResourceOutput) => void): Request<CodePipeline.Types.ListTagsForResourceOutput, AWSError>;
   /**
-   * Gets a listing of all the webhooks in this Amazon Web Services Region for this account. The output lists all webhooks and includes the webhook URL and ARN and the configuration for each webhook.
+   * Gets a listing of all the webhooks in this Amazon Web Services Region for this account. The output lists all webhooks and includes the webhook URL and ARN and the configuration for each webhook.  If a secret token was provided, it will be redacted in the response. 
    */
   listWebhooks(params: CodePipeline.Types.ListWebhooksInput, callback?: (err: AWSError, data: CodePipeline.Types.ListWebhooksOutput) => void): Request<CodePipeline.Types.ListWebhooksOutput, AWSError>;
   /**
-   * Gets a listing of all the webhooks in this Amazon Web Services Region for this account. The output lists all webhooks and includes the webhook URL and ARN and the configuration for each webhook.
+   * Gets a listing of all the webhooks in this Amazon Web Services Region for this account. The output lists all webhooks and includes the webhook URL and ARN and the configuration for each webhook.  If a secret token was provided, it will be redacted in the response. 
    */
   listWebhooks(callback?: (err: AWSError, data: CodePipeline.Types.ListWebhooksOutput) => void): Request<CodePipeline.Types.ListWebhooksOutput, AWSError>;
   /**
@@ -276,11 +276,11 @@ declare class CodePipeline extends Service {
    */
   putThirdPartyJobSuccessResult(callback?: (err: AWSError, data: {}) => void): Request<{}, AWSError>;
   /**
-   * Defines a webhook and returns a unique webhook URL generated by CodePipeline. This URL can be supplied to third party source hosting providers to call every time there's a code change. When CodePipeline receives a POST request on this URL, the pipeline defined in the webhook is started as long as the POST request satisfied the authentication and filtering requirements supplied when defining the webhook. RegisterWebhookWithThirdParty and DeregisterWebhookWithThirdParty APIs can be used to automatically configure supported third parties to call the generated webhook URL.
+   * Defines a webhook and returns a unique webhook URL generated by CodePipeline. This URL can be supplied to third party source hosting providers to call every time there's a code change. When CodePipeline receives a POST request on this URL, the pipeline defined in the webhook is started as long as the POST request satisfied the authentication and filtering requirements supplied when defining the webhook. RegisterWebhookWithThirdParty and DeregisterWebhookWithThirdParty APIs can be used to automatically configure supported third parties to call the generated webhook URL.  When creating CodePipeline webhooks, do not use your own credentials or reuse the same secret token across multiple webhooks. For optimal security, generate a unique secret token for each webhook you create. The secret token is an arbitrary string that you provide, which GitHub uses to compute and sign the webhook payloads sent to CodePipeline, for protecting the integrity and authenticity of the webhook payloads. Using your own credentials or reusing the same token across multiple webhooks can lead to security vulnerabilities.   If a secret token was provided, it will be redacted in the response. 
    */
   putWebhook(params: CodePipeline.Types.PutWebhookInput, callback?: (err: AWSError, data: CodePipeline.Types.PutWebhookOutput) => void): Request<CodePipeline.Types.PutWebhookOutput, AWSError>;
   /**
-   * Defines a webhook and returns a unique webhook URL generated by CodePipeline. This URL can be supplied to third party source hosting providers to call every time there's a code change. When CodePipeline receives a POST request on this URL, the pipeline defined in the webhook is started as long as the POST request satisfied the authentication and filtering requirements supplied when defining the webhook. RegisterWebhookWithThirdParty and DeregisterWebhookWithThirdParty APIs can be used to automatically configure supported third parties to call the generated webhook URL.
+   * Defines a webhook and returns a unique webhook URL generated by CodePipeline. This URL can be supplied to third party source hosting providers to call every time there's a code change. When CodePipeline receives a POST request on this URL, the pipeline defined in the webhook is started as long as the POST request satisfied the authentication and filtering requirements supplied when defining the webhook. RegisterWebhookWithThirdParty and DeregisterWebhookWithThirdParty APIs can be used to automatically configure supported third parties to call the generated webhook URL.  When creating CodePipeline webhooks, do not use your own credentials or reuse the same secret token across multiple webhooks. For optimal security, generate a unique secret token for each webhook you create. The secret token is an arbitrary string that you provide, which GitHub uses to compute and sign the webhook payloads sent to CodePipeline, for protecting the integrity and authenticity of the webhook payloads. Using your own credentials or reusing the same token across multiple webhooks can lead to security vulnerabilities.   If a secret token was provided, it will be redacted in the response. 
    */
   putWebhook(callback?: (err: AWSError, data: CodePipeline.Types.PutWebhookOutput) => void): Request<CodePipeline.Types.PutWebhookOutput, AWSError>;
   /**
@@ -2648,7 +2648,7 @@ declare namespace CodePipeline {
   }
   export interface RuleTypeId {
     /**
-     * A category defines what kind of rule can be run in the stage, and constrains the provider type for the rule. Valid categories are limited to one of the following values.    INVOKE   Approval   Rule  
+     * A category defines what kind of rule can be run in the stage, and constrains the provider type for the rule. The valid category is Rule. 
      */
     category: RuleCategory;
     /**
@@ -2656,7 +2656,7 @@ declare namespace CodePipeline {
      */
     owner?: RuleOwner;
     /**
-     * The provider of the service being called by the rule. Valid providers are determined by the rulecategory. For example, a managed rule in the Rule category type has an owner of AWS, which would be specified as AWS.
+     * The rule provider, such as the DeploymentWindow rule.
      */
     provider: RuleProvider;
     /**
@@ -3071,7 +3071,7 @@ declare namespace CodePipeline {
      */
     AllowedIPRange?: WebhookAuthConfigurationAllowedIPRange;
     /**
-     * The property used to configure GitHub authentication. For GITHUB_HMAC, only the SecretToken property must be set.
+     * The property used to configure GitHub authentication. For GITHUB_HMAC, only the SecretToken property must be set.  When creating CodePipeline webhooks, do not use your own credentials or reuse the same secret token across multiple webhooks. For optimal security, generate a unique secret token for each webhook you create. The secret token is an arbitrary string that you provide, which GitHub uses to compute and sign the webhook payloads sent to CodePipeline, for protecting the integrity and authenticity of the webhook payloads. Using your own credentials or reusing the same token across multiple webhooks can lead to security vulnerabilities.   If a secret token was provided, it will be redacted in the response. 
      */
     SecretToken?: WebhookAuthConfigurationSecretToken;
   }
@@ -3096,7 +3096,7 @@ declare namespace CodePipeline {
      */
     filters: WebhookFilters;
     /**
-     * Supported options are GITHUB_HMAC, IP, and UNAUTHENTICATED.   For information about the authentication scheme implemented by GITHUB_HMAC, see Securing your webhooks on the GitHub Developer website.    IP rejects webhooks trigger requests unless they originate from an IP address in the IP range whitelisted in the authentication configuration.    UNAUTHENTICATED accepts all webhook trigger requests regardless of origin.  
+     * Supported options are GITHUB_HMAC, IP, and UNAUTHENTICATED.  When creating CodePipeline webhooks, do not use your own credentials or reuse the same secret token across multiple webhooks. For optimal security, generate a unique secret token for each webhook you create. The secret token is an arbitrary string that you provide, which GitHub uses to compute and sign the webhook payloads sent to CodePipeline, for protecting the integrity and authenticity of the webhook payloads. Using your own credentials or reusing the same token across multiple webhooks can lead to security vulnerabilities.   If a secret token was provided, it will be redacted in the response.    For information about the authentication scheme implemented by GITHUB_HMAC, see Securing your webhooks on the GitHub Developer website.    IP rejects webhooks trigger requests unless they originate from an IP address in the IP range whitelisted in the authentication configuration.    UNAUTHENTICATED accepts all webhook trigger requests regardless of origin.  
      */
     authentication: WebhookAuthenticationType;
     /**

package/node_modules/aws-sdk/clients/connect.d.ts

@@ -2549,7 +2549,7 @@ declare namespace Connect {
      */
     InstanceId: InstanceId;
     /**
-     * A valid security key in PEM format.
+     * A valid security key in PEM format as a String.
      */
     Key: PEM;
   }
@@ -5059,6 +5059,10 @@ declare namespace Connect {
      * The name of the instance.
      */
     Instance?: Instance;
+    /**
+     * Status information about the replication process. This field is included only when you are using the ReplicateInstance API to replicate an Amazon Connect instance across Amazon Web Services Regions. For information about replicating Amazon Connect instances, see Create a replica of your existing Amazon Connect instance in the Amazon Connect Administrator Guide.
+     */
+    ReplicationConfiguration?: ReplicationConfiguration;
   }
   export interface DescribeInstanceStorageConfigRequest {
     /**
@@ -6541,7 +6545,7 @@ declare namespace Connect {
      */
     Groupings?: GroupingsV2;
     /**
-     * The metrics to retrieve. Specify the name, groupings, and filters for each metric. The following historical metrics are available. For a description of each metric, see Historical metrics definitions in the Amazon Connect Administrator Guide.  ABANDONMENT_RATE  Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Abandonment rate   AGENT_ADHERENT_TIME  This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy  UI name: Adherent time   AGENT_ANSWER_RATE  Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Agent answer rate   AGENT_NON_ADHERENT_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Non-adherent time   AGENT_NON_RESPONSE  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy  UI name: Agent non-response   AGENT_NON_RESPONSE_WITHOUT_CUSTOMER_ABANDONS  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy Data for this metric is available starting from October 1, 2023 0:00:00 GMT. UI name: Agent non-response without customer abandons   AGENT_OCCUPANCY  Unit: Percentage Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy  UI name: Occupancy   AGENT_SCHEDULE_ADHERENCE  This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available. Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Adherence   AGENT_SCHEDULED_TIME  This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Scheduled time   AVG_ABANDON_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average queue abandon time   AVG_ACTIVE_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Average active time   AVG_AFTER_CONTACT_WORK_TIME  Unit: Seconds Valid metric filter key: INITIATION_METHOD  Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average after contact work time   Feature is a valid filter but not a valid grouping.   AVG_AGENT_CONNECTING_TIME  Unit: Seconds Valid metric filter key: INITIATION_METHOD. For now, this metric only supports the following as INITIATION_METHOD: INBOUND | OUTBOUND | CALLBACK | API  Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Average agent API connecting time   The Negate key in Metric Level Filters is not applicable for this metric.   AVG_AGENT_PAUSE_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Average agent pause time   AVG_CASE_RELATED_CONTACTS  Unit: Count Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Average contacts per case   AVG_CASE_RESOLUTION_TIME  Unit: Seconds Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Average case resolution time   AVG_CONTACT_DURATION  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average contact duration   Feature is a valid filter but not a valid grouping.   AVG_CONVERSATION_DURATION  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average conversation duration   AVG_DIALS_PER_MINUTE  This metric is available only for contacts analyzed by outbound campaigns analytics. Unit: Count Valid groupings and filters: Campaign, Agent, Queue, Routing Profile UI name: Average dials per minute   AVG_FLOW_TIME  Unit: Seconds Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource published timestamp UI name: Average flow time   AVG_GREETING_TIME_AGENT  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average agent greeting time   AVG_HANDLE_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, RoutingStepExpression UI name: Average handle time   Feature is a valid filter but not a valid grouping.   AVG_HOLD_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average customer hold time   Feature is a valid filter but not a valid grouping.   AVG_HOLD_TIME_ALL_CONTACTS  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average customer hold time all contacts   AVG_HOLDS  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average holds   Feature is a valid filter but not a valid grouping.   AVG_INTERACTION_AND_HOLD_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average agent interaction and customer hold time   AVG_INTERACTION_TIME  Unit: Seconds Valid metric filter key: INITIATION_METHOD  Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average agent interaction time   Feature is a valid filter but not a valid grouping.   AVG_INTERRUPTIONS_AGENT  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average agent interruptions   AVG_INTERRUPTION_TIME_AGENT  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average agent interruption time   AVG_NON_TALK_TIME  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average non-talk time   AVG_QUEUE_ANSWER_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average queue answer time   Feature is a valid filter but not a valid grouping.   AVG_RESOLUTION_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average resolution time   AVG_TALK_TIME  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average talk time   AVG_TALK_TIME_AGENT  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average agent talk time   AVG_TALK_TIME_CUSTOMER  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average customer talk time   AVG_WAIT_TIME_AFTER_CUSTOMER_CONNECTION  This metric is available only for contacts analyzed by outbound campaigns analytics. Unit: Seconds Valid groupings and filters: Campaign UI name: Average wait time after customer connection   CAMPAIGN_CONTACTS_ABANDONED_AFTER_X  This metric is available only for contacts analyzed by outbound campaigns analytics. Unit: Count Valid groupings and filters: Campaign, Agent  Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter GT (for Greater than). UI name: Campaign contacts abandoned after X   CAMPAIGN_CONTACTS_ABANDONED_AFTER_X_RATE  This metric is available only for contacts analyzed by outbound campaigns analytics. Unit: Percent Valid groupings and filters: Campaign, Agent  Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter GT (for Greater than). UI name: Campaign contacts abandoned after X rate   CASES_CREATED  Unit: Count Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Cases created   CONTACTS_CREATED  Unit: Count Valid metric filter key: INITIATION_METHOD  Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Contacts created   Feature is a valid filter but not a valid grouping.   CONTACTS_HANDLED  Unit: Count Valid metric filter key: INITIATION_METHOD, DISCONNECT_REASON  Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, RoutingStepExpression, Q in Connect UI name: API contacts handled   Feature is a valid filter but not a valid grouping.   CONTACTS_HANDLED_BY_CONNECTED_TO_AGENT  Unit: Count Valid metric filter key: INITIATION_METHOD  Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Contacts handled (connected to agent timestamp)   CONTACTS_HOLD_ABANDONS  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Contacts hold disconnect   CONTACTS_ON_HOLD_AGENT_DISCONNECT  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Contacts hold agent disconnect   CONTACTS_ON_HOLD_CUSTOMER_DISCONNECT  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Contacts hold customer disconnect   CONTACTS_PUT_ON_HOLD  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Contacts put on hold   CONTACTS_TRANSFERRED_OUT_EXTERNAL  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Contacts transferred out external   CONTACTS_TRANSFERRED_OUT_INTERNAL  Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Contacts transferred out internal   CONTACTS_QUEUED  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Contacts queued   CONTACTS_QUEUED_BY_ENQUEUE  Unit: Count Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Contacts queued (enqueue timestamp)   CONTACTS_REMOVED_FROM_QUEUE_IN_X  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Q in Connect Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than"). UI name: Contacts removed from queue in X seconds   CONTACTS_RESOLVED_IN_X  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect Threshold: For ThresholdValue enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than"). UI name: Contacts resolved in X   CONTACTS_TRANSFERRED_OUT  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Contacts transferred out   Feature is a valid filter but not a valid grouping.   CONTACTS_TRANSFERRED_OUT_BY_AGENT  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Contacts transferred out by agent   CONTACTS_TRANSFERRED_OUT_FROM_QUEUE  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Contacts transferred out queue   CURRENT_CASES  Unit: Count Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Current cases   DELIVERY_ATTEMPTS  This metric is available only for contacts analyzed by outbound campaigns analytics. Unit: Count Valid metric filter key: ANSWERING_MACHINE_DETECTION_STATUS, DISCONNECT_REASON  Valid groupings and filters: Campaign, Agent, Queue, Routing Profile, Answering Machine Detection Status, Disconnect Reason UI name: Delivery attempts   DELIVERY_ATTEMPT_DISPOSITION_RATE  This metric is available only for contacts analyzed by outbound campaigns analytics, and with the answering machine detection enabled. Unit: Percent Valid metric filter key: ANSWERING_MACHINE_DETECTION_STATUS, DISCONNECT_REASON  Valid groupings and filters: Campaign, Agent, Answering Machine Detection Status, Disconnect Reason  Answering Machine Detection Status and Disconnect Reason are valid filters but not valid groupings.  UI name: Delivery attempt disposition rate   FLOWS_OUTCOME  Unit: Count Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource published timestamp UI name: Flows outcome   FLOWS_STARTED  Unit: Count Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows resource ID, Initiation method, Resource published timestamp UI name: Flows started   HUMAN_ANSWERED_CALLS  This metric is available only for contacts analyzed by outbound campaigns analytics, and with the answering machine detection enabled. Unit: Count Valid groupings and filters: Campaign, Agent UI name: Human answered   MAX_FLOW_TIME  Unit: Seconds Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource published timestamp UI name: Maximum flow time   MAX_QUEUED_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Maximum queued time   MIN_FLOW_TIME  Unit: Seconds Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource published timestamp UI name: Minimum flow time   PERCENT_CASES_FIRST_CONTACT_RESOLVED  Unit: Percent Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Cases resolved on first contact   PERCENT_CONTACTS_STEP_EXPIRED  Unit: Percent Valid groupings and filters: Queue, RoutingStepExpression UI name: This metric is available in Real-time Metrics UI but not on the Historical Metrics UI.  PERCENT_CONTACTS_STEP_JOINED  Unit: Percent Valid groupings and filters: Queue, RoutingStepExpression UI name: This metric is available in Real-time Metrics UI but not on the Historical Metrics UI.  PERCENT_FLOWS_OUTCOME  Unit: Percent Valid metric filter key: FLOWS_OUTCOME_TYPE  Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource published timestamp UI name: Flows outcome percentage.  The FLOWS_OUTCOME_TYPE is not a valid grouping.   PERCENT_NON_TALK_TIME  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Percentage Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Non-talk time percent   PERCENT_TALK_TIME  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Percentage Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Talk time percent   PERCENT_TALK_TIME_AGENT  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Percentage Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Agent talk time percent   PERCENT_TALK_TIME_CUSTOMER  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Percentage Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Customer talk time percent   REOPENED_CASE_ACTIONS  Unit: Count Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Cases reopened   RESOLVED_CASE_ACTIONS  Unit: Count Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Cases resolved   SERVICE_LEVEL  You can include up to 20 SERVICE_LEVEL metrics in a request. Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile, Q in Connect Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than").  UI name: Service level X   STEP_CONTACTS_QUEUED  Unit: Count Valid groupings and filters: Queue, RoutingStepExpression UI name: This metric is available in Real-time Metrics UI but not on the Historical Metrics UI.  SUM_AFTER_CONTACT_WORK_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: After contact work time   SUM_CONNECTING_TIME_AGENT  Unit: Seconds Valid metric filter key: INITIATION_METHOD. This metric only supports the following filter keys as INITIATION_METHOD: INBOUND | OUTBOUND | CALLBACK | API  Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Agent API connecting time   The Negate key in Metric Level Filters is not applicable for this metric.   SUM_CONTACTS_ABANDONED  Unit: Count Metric filter:    Valid values: API| Incoming | Outbound | Transfer | Callback | Queue_Transfer| Disconnect    Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, RoutingStepExpression, Q in Connect UI name: Contact abandoned   SUM_CONTACTS_ABANDONED_IN_X  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than").  UI name: Contacts abandoned in X seconds   SUM_CONTACTS_ANSWERED_IN_X  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than").  UI name: Contacts answered in X seconds   SUM_CONTACT_FLOW_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Contact flow time   SUM_CONTACT_TIME_AGENT  Unit: Seconds Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy UI name: Agent on contact time   SUM_CONTACTS_DISCONNECTED   Valid metric filter key: DISCONNECT_REASON  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Contact disconnected   SUM_ERROR_STATUS_TIME_AGENT  Unit: Seconds Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy UI name: Error status time   SUM_HANDLE_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Contact handle time   SUM_HOLD_TIME  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Customer hold time   SUM_IDLE_TIME_AGENT  Unit: Seconds Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy UI name: Agent idle time   SUM_INTERACTION_AND_HOLD_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Agent interaction and hold time   SUM_INTERACTION_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Agent interaction time   SUM_NON_PRODUCTIVE_TIME_AGENT  Unit: Seconds Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy UI name: Non-Productive Time   SUM_ONLINE_TIME_AGENT  Unit: Seconds Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy UI name: Online time   SUM_RETRY_CALLBACK_ATTEMPTS  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Callback attempts   
+     * The metrics to retrieve. Specify the name, groupings, and filters for each metric. The following historical metrics are available. For a description of each metric, see Historical metrics definitions in the Amazon Connect Administrator Guide.  ABANDONMENT_RATE  Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Abandonment rate   AGENT_ADHERENT_TIME  This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy  UI name: Adherent time   AGENT_ANSWER_RATE  Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Agent answer rate   AGENT_NON_ADHERENT_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Non-adherent time   AGENT_NON_RESPONSE  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy  UI name: Agent non-response   AGENT_NON_RESPONSE_WITHOUT_CUSTOMER_ABANDONS  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy Data for this metric is available starting from October 1, 2023 0:00:00 GMT. UI name: Agent non-response without customer abandons   AGENT_OCCUPANCY  Unit: Percentage Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy  UI name: Occupancy   AGENT_SCHEDULE_ADHERENCE  This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available. Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Adherence   AGENT_SCHEDULED_TIME  This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Scheduled time   AVG_ABANDON_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average queue abandon time   AVG_ACTIVE_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Average active time   AVG_AFTER_CONTACT_WORK_TIME  Unit: Seconds Valid metric filter key: INITIATION_METHOD  Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average after contact work time   Feature is a valid filter but not a valid grouping.   AVG_AGENT_CONNECTING_TIME  Unit: Seconds Valid metric filter key: INITIATION_METHOD. For now, this metric only supports the following as INITIATION_METHOD: INBOUND | OUTBOUND | CALLBACK | API  Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Average agent API connecting time   The Negate key in Metric Level Filters is not applicable for this metric.   AVG_AGENT_PAUSE_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Average agent pause time   AVG_CASE_RELATED_CONTACTS  Unit: Count Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Average contacts per case   AVG_CASE_RESOLUTION_TIME  Unit: Seconds Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Average case resolution time   AVG_CONTACT_DURATION  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average contact duration   Feature is a valid filter but not a valid grouping.   AVG_CONVERSATION_DURATION  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average conversation duration   AVG_DIALS_PER_MINUTE  This metric is available only for contacts analyzed by outbound campaigns analytics. Unit: Count Valid groupings and filters: Campaign, Agent, Queue, Routing Profile UI name: Average dials per minute   AVG_FLOW_TIME  Unit: Seconds Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource published timestamp UI name: Average flow time   AVG_GREETING_TIME_AGENT  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average agent greeting time   AVG_HANDLE_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, RoutingStepExpression UI name: Average handle time   Feature is a valid filter but not a valid grouping.   AVG_HOLD_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average customer hold time   Feature is a valid filter but not a valid grouping.   AVG_HOLD_TIME_ALL_CONTACTS  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average customer hold time all contacts   AVG_HOLDS  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average holds   Feature is a valid filter but not a valid grouping.   AVG_INTERACTION_AND_HOLD_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average agent interaction and customer hold time   AVG_INTERACTION_TIME  Unit: Seconds Valid metric filter key: INITIATION_METHOD  Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average agent interaction time   Feature is a valid filter but not a valid grouping.   AVG_INTERRUPTIONS_AGENT  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average agent interruptions   AVG_INTERRUPTION_TIME_AGENT  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average agent interruption time   AVG_NON_TALK_TIME  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average non-talk time   AVG_QUEUE_ANSWER_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average queue answer time   Feature is a valid filter but not a valid grouping.   AVG_RESOLUTION_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average resolution time   AVG_TALK_TIME  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average talk time   AVG_TALK_TIME_AGENT  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average agent talk time   AVG_TALK_TIME_CUSTOMER  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average customer talk time   AVG_WAIT_TIME_AFTER_CUSTOMER_CONNECTION  This metric is available only for contacts analyzed by outbound campaigns analytics. Unit: Seconds Valid groupings and filters: Campaign UI name: Average wait time after customer connection   CAMPAIGN_CONTACTS_ABANDONED_AFTER_X  This metric is available only for contacts analyzed by outbound campaigns analytics. Unit: Count Valid groupings and filters: Campaign, Agent  Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter GT (for Greater than). UI name: Campaign contacts abandoned after X   CAMPAIGN_CONTACTS_ABANDONED_AFTER_X_RATE  This metric is available only for contacts analyzed by outbound campaigns analytics. Unit: Percent Valid groupings and filters: Campaign, Agent  Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter GT (for Greater than). UI name: Campaign contacts abandoned after X rate   CASES_CREATED  Unit: Count Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Cases created   CONTACTS_CREATED  Unit: Count Valid metric filter key: INITIATION_METHOD  Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Contacts created   Feature is a valid filter but not a valid grouping.   CONTACTS_HANDLED  Unit: Count Valid metric filter key: INITIATION_METHOD, DISCONNECT_REASON  Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, RoutingStepExpression, Q in Connect UI name: API contacts handled   Feature is a valid filter but not a valid grouping.   CONTACTS_HANDLED_BY_CONNECTED_TO_AGENT  Unit: Count Valid metric filter key: INITIATION_METHOD  Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Contacts handled (connected to agent timestamp)   CONTACTS_HOLD_ABANDONS  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Contacts hold disconnect   CONTACTS_ON_HOLD_AGENT_DISCONNECT  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Contacts hold agent disconnect   CONTACTS_ON_HOLD_CUSTOMER_DISCONNECT  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Contacts hold customer disconnect   CONTACTS_PUT_ON_HOLD  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Contacts put on hold   CONTACTS_TRANSFERRED_OUT_EXTERNAL  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Contacts transferred out external   CONTACTS_TRANSFERRED_OUT_INTERNAL  Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Contacts transferred out internal   CONTACTS_QUEUED  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Contacts queued   CONTACTS_QUEUED_BY_ENQUEUE  Unit: Count Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Contacts queued (enqueue timestamp)   CONTACTS_REMOVED_FROM_QUEUE_IN_X  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Q in Connect Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than"). UI name: Contacts removed from queue in X seconds   CONTACTS_RESOLVED_IN_X  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect Threshold: For ThresholdValue enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than"). UI name: Contacts resolved in X   CONTACTS_TRANSFERRED_OUT  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Contacts transferred out   Feature is a valid filter but not a valid grouping.   CONTACTS_TRANSFERRED_OUT_BY_AGENT  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Contacts transferred out by agent   CONTACTS_TRANSFERRED_OUT_FROM_QUEUE  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Contacts transferred out queue   CURRENT_CASES  Unit: Count Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Current cases   DELIVERY_ATTEMPTS  This metric is available only for contacts analyzed by outbound campaigns analytics. Unit: Count Valid metric filter key: ANSWERING_MACHINE_DETECTION_STATUS, DISCONNECT_REASON  Valid groupings and filters: Campaign, Agent, Queue, Routing Profile, Answering Machine Detection Status, Disconnect Reason UI name: Delivery attempts   DELIVERY_ATTEMPT_DISPOSITION_RATE  This metric is available only for contacts analyzed by outbound campaigns analytics, and with the answering machine detection enabled. Unit: Percent Valid metric filter key: ANSWERING_MACHINE_DETECTION_STATUS, DISCONNECT_REASON  Valid groupings and filters: Campaign, Agent, Answering Machine Detection Status, Disconnect Reason  Answering Machine Detection Status and Disconnect Reason are valid filters but not valid groupings.  UI name: Delivery attempt disposition rate   FLOWS_OUTCOME  Unit: Count Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource published timestamp UI name: Flows outcome   FLOWS_STARTED  Unit: Count Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows resource ID, Initiation method, Resource published timestamp UI name: Flows started   HUMAN_ANSWERED_CALLS  This metric is available only for contacts analyzed by outbound campaigns analytics, and with the answering machine detection enabled. Unit: Count Valid groupings and filters: Campaign, Agent UI name: Human answered   MAX_FLOW_TIME  Unit: Seconds Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource published timestamp UI name: Maximum flow time   MAX_QUEUED_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Maximum queued time   MIN_FLOW_TIME  Unit: Seconds Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource published timestamp UI name: Minimum flow time   PERCENT_CASES_FIRST_CONTACT_RESOLVED  Unit: Percent Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Cases resolved on first contact   PERCENT_CONTACTS_STEP_EXPIRED  Unit: Percent Valid groupings and filters: Queue, RoutingStepExpression UI name: This metric is available in Real-time Metrics UI but not on the Historical Metrics UI.  PERCENT_CONTACTS_STEP_JOINED  Unit: Percent Valid groupings and filters: Queue, RoutingStepExpression UI name: This metric is available in Real-time Metrics UI but not on the Historical Metrics UI.  PERCENT_FLOWS_OUTCOME  Unit: Percent Valid metric filter key: FLOWS_OUTCOME_TYPE  Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource published timestamp UI name: Flows outcome percentage.  The FLOWS_OUTCOME_TYPE is not a valid grouping.   PERCENT_NON_TALK_TIME  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Percentage Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Non-talk time percent   PERCENT_TALK_TIME  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Percentage Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Talk time percent   PERCENT_TALK_TIME_AGENT  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Percentage Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Agent talk time percent   PERCENT_TALK_TIME_CUSTOMER  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Percentage Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Customer talk time percent   REOPENED_CASE_ACTIONS  Unit: Count Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Cases reopened   RESOLVED_CASE_ACTIONS  Unit: Count Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Cases resolved   SERVICE_LEVEL  You can include up to 20 SERVICE_LEVEL metrics in a request. Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile, Q in Connect Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than").  UI name: Service level X   STEP_CONTACTS_QUEUED  Unit: Count Valid groupings and filters: Queue, RoutingStepExpression UI name: This metric is available in Real-time Metrics UI but not on the Historical Metrics UI.  SUM_AFTER_CONTACT_WORK_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: After contact work time   SUM_CONNECTING_TIME_AGENT  Unit: Seconds Valid metric filter key: INITIATION_METHOD. This metric only supports the following filter keys as INITIATION_METHOD: INBOUND | OUTBOUND | CALLBACK | API  Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Agent API connecting time   The Negate key in Metric Level Filters is not applicable for this metric.   CONTACTS_ABANDONED  Unit: Count Metric filter:    Valid values: API| Incoming | Outbound | Transfer | Callback | Queue_Transfer| Disconnect    Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, RoutingStepExpression, Q in Connect UI name: Contact abandoned   SUM_CONTACTS_ABANDONED_IN_X  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than").  UI name: Contacts abandoned in X seconds   SUM_CONTACTS_ANSWERED_IN_X  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than").  UI name: Contacts answered in X seconds   SUM_CONTACT_FLOW_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Contact flow time   SUM_CONTACT_TIME_AGENT  Unit: Seconds Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy UI name: Agent on contact time   SUM_CONTACTS_DISCONNECTED   Valid metric filter key: DISCONNECT_REASON  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Contact disconnected   SUM_ERROR_STATUS_TIME_AGENT  Unit: Seconds Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy UI name: Error status time   SUM_HANDLE_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Contact handle time   SUM_HOLD_TIME  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Customer hold time   SUM_IDLE_TIME_AGENT  Unit: Seconds Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy UI name: Agent idle time   SUM_INTERACTION_AND_HOLD_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Agent interaction and hold time   SUM_INTERACTION_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Agent interaction time   SUM_NON_PRODUCTIVE_TIME_AGENT  Unit: Seconds Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy UI name: Non-Productive Time   SUM_ONLINE_TIME_AGENT  Unit: Seconds Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy UI name: Online time   SUM_RETRY_CALLBACK_ATTEMPTS  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Callback attempts   
      */
     Metrics: MetricsV2;
     /**
@@ -6683,6 +6687,7 @@ declare namespace Connect {
      */
     AgentConfig?: AgentConfig;
   }
+  export type GlobalSignInEndpoint = string;
   export type Grouping = "QUEUE"|"CHANNEL"|"ROUTING_PROFILE"|"ROUTING_STEP_EXPRESSION"|string;
   export type GroupingV2 = string;
   export type Groupings = Grouping[];
@@ -7154,6 +7159,7 @@ declare namespace Connect {
   export type InstanceAttributeValue = string;
   export type InstanceId = string;
   export type InstanceIdOrArn = string;
+  export type InstanceReplicationStatus = "INSTANCE_REPLICATION_COMPLETE"|"INSTANCE_REPLICATION_IN_PROGRESS"|"INSTANCE_REPLICATION_FAILED"|"INSTANCE_REPLICA_DELETING"|"INSTANCE_REPLICATION_DELETION_FAILED"|"RESOURCE_REPLICATION_NOT_STARTED"|string;
   export type InstanceStatus = "CREATION_IN_PROGRESS"|"ACTIVE"|"CREATION_FAILED"|string;
   export interface InstanceStatusReason {
     /**
@@ -9798,6 +9804,36 @@ declare namespace Connect {
      */
     Arn?: ARN;
   }
+  export interface ReplicationConfiguration {
+    /**
+     * A list of replication status summaries. The summaries contain details about the replication of configuration information for Amazon Connect resources, for each Amazon Web Services Region.
+     */
+    ReplicationStatusSummaryList?: ReplicationStatusSummaryList;
+    /**
+     * The Amazon Web Services Region where the source Amazon Connect instance was created. This is the Region where the ReplicateInstance API was called to start the replication process.
+     */
+    SourceRegion?: AwsRegion;
+    /**
+     * The URL that is used to sign-in to your Amazon Connect instance according to your traffic distribution group configuration. For more information about sign-in and traffic distribution groups, see Important things to know in the Create traffic distribution groups topic in the Amazon Connect Administrator Guide. 
+     */
+    GlobalSignInEndpoint?: GlobalSignInEndpoint;
+  }
+  export type ReplicationStatusReason = string;
+  export interface ReplicationStatusSummary {
+    /**
+     * The Amazon Web Services Region. This can be either the source or the replica Region, depending where it appears in the summary list.
+     */
+    Region?: AwsRegion;
+    /**
+     * The state of the replication.
+     */
+    ReplicationStatus?: InstanceReplicationStatus;
+    /**
+     * A description of the replication status. Use this information to resolve any issues that are preventing the successful replication of your Amazon Connect instance to another Region.
+     */
+    ReplicationStatusReason?: ReplicationStatusReason;
+  }
+  export type ReplicationStatusSummaryList = ReplicationStatusSummary[];
   export type RequestIdentifier = string;
   export interface RequiredFieldInfo {
     /**
@@ -13588,7 +13624,7 @@ declare namespace Connect {
   export type VocabularyContent = string;
   export type VocabularyFailureReason = string;
   export type VocabularyId = string;
-  export type VocabularyLanguageCode = "ar-AE"|"de-CH"|"de-DE"|"en-AB"|"en-AU"|"en-GB"|"en-IE"|"en-IN"|"en-US"|"en-WL"|"es-ES"|"es-US"|"fr-CA"|"fr-FR"|"hi-IN"|"it-IT"|"ja-JP"|"ko-KR"|"pt-BR"|"pt-PT"|"zh-CN"|"en-NZ"|"en-ZA"|string;
+  export type VocabularyLanguageCode = "ar-AE"|"de-CH"|"de-DE"|"en-AB"|"en-AU"|"en-GB"|"en-IE"|"en-IN"|"en-US"|"en-WL"|"es-ES"|"es-US"|"fr-CA"|"fr-FR"|"hi-IN"|"it-IT"|"ja-JP"|"ko-KR"|"pt-BR"|"pt-PT"|"zh-CN"|"en-NZ"|"en-ZA"|"ca-ES"|"da-DK"|"fi-FI"|"id-ID"|"ms-MY"|"nl-NL"|"no-NO"|"pl-PL"|"sv-SE"|"tl-PH"|string;
   export type VocabularyLastModifiedTime = Date;
   export type VocabularyName = string;
   export type VocabularyNextToken = string;