cdk-lambda-subminute 2.0.442 → 2.0.443

package/node_modules/aws-sdk/clients/connect.d.ts

@@ -147,6 +147,14 @@ declare class Connect extends Service {
    * This API is in preview release for Amazon Connect and is subject to change. Removes a list of analytics datasets associated with a given Amazon Connect instance. You can disassociate multiple datasets in a single call.
    */
   batchDisassociateAnalyticsDataSet(callback?: (err: AWSError, data: Connect.Types.BatchDisassociateAnalyticsDataSetResponse) => void): Request<Connect.Types.BatchDisassociateAnalyticsDataSetResponse, AWSError>;
+  /**
+   * Allows you to retrieve metadata about multiple attached files on an associated resource. Each attached file provided in the input list must be associated with the input AssociatedResourceArn.
+   */
+  batchGetAttachedFileMetadata(params: Connect.Types.BatchGetAttachedFileMetadataRequest, callback?: (err: AWSError, data: Connect.Types.BatchGetAttachedFileMetadataResponse) => void): Request<Connect.Types.BatchGetAttachedFileMetadataResponse, AWSError>;
+  /**
+   * Allows you to retrieve metadata about multiple attached files on an associated resource. Each attached file provided in the input list must be associated with the input AssociatedResourceArn.
+   */
+  batchGetAttachedFileMetadata(callback?: (err: AWSError, data: Connect.Types.BatchGetAttachedFileMetadataResponse) => void): Request<Connect.Types.BatchGetAttachedFileMetadataResponse, AWSError>;
   /**
    * Retrieve the flow associations for the given resources.
    */
@@ -164,13 +172,21 @@ declare class Connect extends Service {
    */
   batchPutContact(callback?: (err: AWSError, data: Connect.Types.BatchPutContactResponse) => void): Request<Connect.Types.BatchPutContactResponse, AWSError>;
   /**
-   * Claims an available phone number to your Amazon Connect instance or traffic distribution group. You can call this API only in the same Amazon Web Services Region where the Amazon Connect instance or traffic distribution group was created. For more information about how to use this operation, see Claim a phone number in your country and Claim phone numbers to traffic distribution groups in the Amazon Connect Administrator Guide.   You can call the SearchAvailablePhoneNumbers API for available phone numbers that you can claim. Call the DescribePhoneNumber API to verify the status of a previous ClaimPhoneNumber operation.  If you plan to claim and release numbers frequently during a 30 day period, contact us for a service quota exception. Otherwise, it is possible you will be blocked from claiming and releasing any more numbers until 30 days past the oldest number released has expired. By default you can claim and release up to 200% of your maximum number of active phone numbers during any 30 day period. If you claim and release phone numbers using the UI or API during a rolling 30 day cycle that exceeds 200% of your phone number service level quota, you will be blocked from claiming any more numbers until 30 days past the oldest number released has expired.  For example, if you already have 99 claimed numbers and a service level quota of 99 phone numbers, and in any 30 day period you release 99, claim 99, and then release 99, you will have exceeded the 200% limit. At that point you are blocked from claiming any more numbers until you open an Amazon Web Services support ticket.
+   * Claims an available phone number to your Amazon Connect instance or traffic distribution group. You can call this API only in the same Amazon Web Services Region where the Amazon Connect instance or traffic distribution group was created. For more information about how to use this operation, see Claim a phone number in your country and Claim phone numbers to traffic distribution groups in the Amazon Connect Administrator Guide.   You can call the SearchAvailablePhoneNumbers API for available phone numbers that you can claim. Call the DescribePhoneNumber API to verify the status of a previous ClaimPhoneNumber operation.  If you plan to claim and release numbers frequently, contact us for a service quota exception. Otherwise, it is possible you will be blocked from claiming and releasing any more numbers until up to 180 days past the oldest number released has expired. By default you can claim and release up to 200% of your maximum number of active phone numbers. If you claim and release phone numbers using the UI or API during a rolling 180 day cycle that exceeds 200% of your phone number service level quota, you will be blocked from claiming any more numbers until 180 days past the oldest number released has expired.  For example, if you already have 99 claimed numbers and a service level quota of 99 phone numbers, and in any 180 day period you release 99, claim 99, and then release 99, you will have exceeded the 200% limit. At that point you are blocked from claiming any more numbers until you open an Amazon Web Services support ticket.
    */
   claimPhoneNumber(params: Connect.Types.ClaimPhoneNumberRequest, callback?: (err: AWSError, data: Connect.Types.ClaimPhoneNumberResponse) => void): Request<Connect.Types.ClaimPhoneNumberResponse, AWSError>;
   /**
-   * Claims an available phone number to your Amazon Connect instance or traffic distribution group. You can call this API only in the same Amazon Web Services Region where the Amazon Connect instance or traffic distribution group was created. For more information about how to use this operation, see Claim a phone number in your country and Claim phone numbers to traffic distribution groups in the Amazon Connect Administrator Guide.   You can call the SearchAvailablePhoneNumbers API for available phone numbers that you can claim. Call the DescribePhoneNumber API to verify the status of a previous ClaimPhoneNumber operation.  If you plan to claim and release numbers frequently during a 30 day period, contact us for a service quota exception. Otherwise, it is possible you will be blocked from claiming and releasing any more numbers until 30 days past the oldest number released has expired. By default you can claim and release up to 200% of your maximum number of active phone numbers during any 30 day period. If you claim and release phone numbers using the UI or API during a rolling 30 day cycle that exceeds 200% of your phone number service level quota, you will be blocked from claiming any more numbers until 30 days past the oldest number released has expired.  For example, if you already have 99 claimed numbers and a service level quota of 99 phone numbers, and in any 30 day period you release 99, claim 99, and then release 99, you will have exceeded the 200% limit. At that point you are blocked from claiming any more numbers until you open an Amazon Web Services support ticket.
+   * Claims an available phone number to your Amazon Connect instance or traffic distribution group. You can call this API only in the same Amazon Web Services Region where the Amazon Connect instance or traffic distribution group was created. For more information about how to use this operation, see Claim a phone number in your country and Claim phone numbers to traffic distribution groups in the Amazon Connect Administrator Guide.   You can call the SearchAvailablePhoneNumbers API for available phone numbers that you can claim. Call the DescribePhoneNumber API to verify the status of a previous ClaimPhoneNumber operation.  If you plan to claim and release numbers frequently, contact us for a service quota exception. Otherwise, it is possible you will be blocked from claiming and releasing any more numbers until up to 180 days past the oldest number released has expired. By default you can claim and release up to 200% of your maximum number of active phone numbers. If you claim and release phone numbers using the UI or API during a rolling 180 day cycle that exceeds 200% of your phone number service level quota, you will be blocked from claiming any more numbers until 180 days past the oldest number released has expired.  For example, if you already have 99 claimed numbers and a service level quota of 99 phone numbers, and in any 180 day period you release 99, claim 99, and then release 99, you will have exceeded the 200% limit. At that point you are blocked from claiming any more numbers until you open an Amazon Web Services support ticket.
    */
   claimPhoneNumber(callback?: (err: AWSError, data: Connect.Types.ClaimPhoneNumberResponse) => void): Request<Connect.Types.ClaimPhoneNumberResponse, AWSError>;
+  /**
+   * Allows you to confirm that the attached file has been uploaded using the pre-signed URL provided in the StartAttachedFileUpload API.
+   */
+  completeAttachedFileUpload(params: Connect.Types.CompleteAttachedFileUploadRequest, callback?: (err: AWSError, data: Connect.Types.CompleteAttachedFileUploadResponse) => void): Request<Connect.Types.CompleteAttachedFileUploadResponse, AWSError>;
+  /**
+   * Allows you to confirm that the attached file has been uploaded using the pre-signed URL provided in the StartAttachedFileUpload API.
+   */
+  completeAttachedFileUpload(callback?: (err: AWSError, data: Connect.Types.CompleteAttachedFileUploadResponse) => void): Request<Connect.Types.CompleteAttachedFileUploadResponse, AWSError>;
   /**
    * This API is in preview release for Amazon Connect and is subject to change. Creates an agent status for the specified Amazon Connect instance.
    */
@@ -252,11 +268,11 @@ declare class Connect extends Service {
    */
   createPredefinedAttribute(callback?: (err: AWSError, data: {}) => void): Request<{}, AWSError>;
   /**
-   * Creates a prompt. For more information about prompts, such as supported file types and maximum length, see Create prompts in the Amazon Connect Administrator's Guide.
+   * Creates a prompt. For more information about prompts, such as supported file types and maximum length, see Create prompts in the Amazon Connect Administrator Guide.
    */
   createPrompt(params: Connect.Types.CreatePromptRequest, callback?: (err: AWSError, data: Connect.Types.CreatePromptResponse) => void): Request<Connect.Types.CreatePromptResponse, AWSError>;
   /**
-   * Creates a prompt. For more information about prompts, such as supported file types and maximum length, see Create prompts in the Amazon Connect Administrator's Guide.
+   * Creates a prompt. For more information about prompts, such as supported file types and maximum length, see Create prompts in the Amazon Connect Administrator Guide.
    */
   createPrompt(callback?: (err: AWSError, data: Connect.Types.CreatePromptResponse) => void): Request<Connect.Types.CreatePromptResponse, AWSError>;
   /**
@@ -371,6 +387,14 @@ declare class Connect extends Service {
    * Deactivates an evaluation form in the specified Amazon Connect instance. After a form is deactivated, it is no longer available for users to start new evaluations based on the form. 
    */
   deactivateEvaluationForm(callback?: (err: AWSError, data: Connect.Types.DeactivateEvaluationFormResponse) => void): Request<Connect.Types.DeactivateEvaluationFormResponse, AWSError>;
+  /**
+   * Deletes an attached file along with the underlying S3 Object.  The attached file is permanently deleted if S3 bucket versioning is not enabled. 
+   */
+  deleteAttachedFile(params: Connect.Types.DeleteAttachedFileRequest, callback?: (err: AWSError, data: Connect.Types.DeleteAttachedFileResponse) => void): Request<Connect.Types.DeleteAttachedFileResponse, AWSError>;
+  /**
+   * Deletes an attached file along with the underlying S3 Object.  The attached file is permanently deleted if S3 bucket versioning is not enabled. 
+   */
+  deleteAttachedFile(callback?: (err: AWSError, data: Connect.Types.DeleteAttachedFileResponse) => void): Request<Connect.Types.DeleteAttachedFileResponse, AWSError>;
   /**
    * Deletes a contact evaluation in the specified Amazon Connect instance.
    */
@@ -555,6 +579,14 @@ declare class Connect extends Service {
    * This API is in preview release for Amazon Connect and is subject to change. Describes an agent status.
    */
   describeAgentStatus(callback?: (err: AWSError, data: Connect.Types.DescribeAgentStatusResponse) => void): Request<Connect.Types.DescribeAgentStatusResponse, AWSError>;
+  /**
+   * This API is in preview release for Amazon Connect and is subject to change. To request access to this API, contact Amazon Web Services Support. Describes the target authentication profile.
+   */
+  describeAuthenticationProfile(params: Connect.Types.DescribeAuthenticationProfileRequest, callback?: (err: AWSError, data: Connect.Types.DescribeAuthenticationProfileResponse) => void): Request<Connect.Types.DescribeAuthenticationProfileResponse, AWSError>;
+  /**
+   * This API is in preview release for Amazon Connect and is subject to change. To request access to this API, contact Amazon Web Services Support. Describes the target authentication profile.
+   */
+  describeAuthenticationProfile(callback?: (err: AWSError, data: Connect.Types.DescribeAuthenticationProfileResponse) => void): Request<Connect.Types.DescribeAuthenticationProfileResponse, AWSError>;
   /**
    * This API is in preview release for Amazon Connect and is subject to change. Describes the specified contact.   Contact information remains available in Amazon Connect for 24 months, and then it is deleted. Only data from November 12, 2021, and later is returned by this API. 
    */
@@ -572,19 +604,19 @@ declare class Connect extends Service {
    */
   describeContactEvaluation(callback?: (err: AWSError, data: Connect.Types.DescribeContactEvaluationResponse) => void): Request<Connect.Types.DescribeContactEvaluationResponse, AWSError>;
   /**
-   * Describes the specified flow. You can also create and update flows using the Amazon Connect Flow language.
+   * Describes the specified flow. You can also create and update flows using the Amazon Connect Flow language. Use the $SAVED alias in the request to describe the SAVED content of a Flow. For example, arn:aws:.../contact-flow/{id}:$SAVED. Once a contact flow is published, $SAVED needs to be supplied to view saved content that has not been published. In the response, Status indicates the flow status as either SAVED or PUBLISHED. The PUBLISHED status will initiate validation on the content. SAVED does not initiate validation of the content. SAVED | PUBLISHED 
    */
   describeContactFlow(params: Connect.Types.DescribeContactFlowRequest, callback?: (err: AWSError, data: Connect.Types.DescribeContactFlowResponse) => void): Request<Connect.Types.DescribeContactFlowResponse, AWSError>;
   /**
-   * Describes the specified flow. You can also create and update flows using the Amazon Connect Flow language.
+   * Describes the specified flow. You can also create and update flows using the Amazon Connect Flow language. Use the $SAVED alias in the request to describe the SAVED content of a Flow. For example, arn:aws:.../contact-flow/{id}:$SAVED. Once a contact flow is published, $SAVED needs to be supplied to view saved content that has not been published. In the response, Status indicates the flow status as either SAVED or PUBLISHED. The PUBLISHED status will initiate validation on the content. SAVED does not initiate validation of the content. SAVED | PUBLISHED 
    */
   describeContactFlow(callback?: (err: AWSError, data: Connect.Types.DescribeContactFlowResponse) => void): Request<Connect.Types.DescribeContactFlowResponse, AWSError>;
   /**
-   * Describes the specified flow module.
+   * Describes the specified flow module. Use the $SAVED alias in the request to describe the SAVED content of a Flow. For example, arn:aws:.../contact-flow/{id}:$SAVED. Once a contact flow is published, $SAVED needs to be supplied to view saved content that has not been published.
    */
   describeContactFlowModule(params: Connect.Types.DescribeContactFlowModuleRequest, callback?: (err: AWSError, data: Connect.Types.DescribeContactFlowModuleResponse) => void): Request<Connect.Types.DescribeContactFlowModuleResponse, AWSError>;
   /**
-   * Describes the specified flow module.
+   * Describes the specified flow module. Use the $SAVED alias in the request to describe the SAVED content of a Flow. For example, arn:aws:.../contact-flow/{id}:$SAVED. Once a contact flow is published, $SAVED needs to be supplied to view saved content that has not been published.
    */
   describeContactFlowModule(callback?: (err: AWSError, data: Connect.Types.DescribeContactFlowModuleResponse) => void): Request<Connect.Types.DescribeContactFlowModuleResponse, AWSError>;
   /**
@@ -851,6 +883,14 @@ declare class Connect extends Service {
    * Dismisses contacts from an agent’s CCP and returns the agent to an available state, which allows the agent to receive a new routed contact. Contacts can only be dismissed if they are in a MISSED, ERROR, ENDED, or REJECTED state in the Agent Event Stream.
    */
   dismissUserContact(callback?: (err: AWSError, data: Connect.Types.DismissUserContactResponse) => void): Request<Connect.Types.DismissUserContactResponse, AWSError>;
+  /**
+   * Provides a pre-signed URL for download of an approved attached file. This API also returns metadata about the attached file. It will only return a downloadURL if the status of the attached file is APPROVED.
+   */
+  getAttachedFile(params: Connect.Types.GetAttachedFileRequest, callback?: (err: AWSError, data: Connect.Types.GetAttachedFileResponse) => void): Request<Connect.Types.GetAttachedFileResponse, AWSError>;
+  /**
+   * Provides a pre-signed URL for download of an approved attached file. This API also returns metadata about the attached file. It will only return a downloadURL if the status of the attached file is APPROVED.
+   */
+  getAttachedFile(callback?: (err: AWSError, data: Connect.Types.GetAttachedFileResponse) => void): Request<Connect.Types.GetAttachedFileResponse, AWSError>;
   /**
    * Retrieves the contact attributes for the specified contact.
    */
@@ -900,11 +940,11 @@ declare class Connect extends Service {
    */
   getMetricData(callback?: (err: AWSError, data: Connect.Types.GetMetricDataResponse) => void): Request<Connect.Types.GetMetricDataResponse, AWSError>;
   /**
-   * Gets metric data from the specified Amazon Connect instance.   GetMetricDataV2 offers more features than GetMetricData, the previous version of this API. It has new metrics, offers filtering at a metric level, and offers the ability to filter and group data by channels, queues, routing profiles, agents, and agent hierarchy levels. It can retrieve historical data for the last 3 months, at varying intervals.  For a description of the historical metrics that are supported by GetMetricDataV2 and GetMetricData, see Historical metrics definitions in the Amazon Connect Administrator's Guide.
+   * Gets metric data from the specified Amazon Connect instance.   GetMetricDataV2 offers more features than GetMetricData, the previous version of this API. It has new metrics, offers filtering at a metric level, and offers the ability to filter and group data by channels, queues, routing profiles, agents, and agent hierarchy levels. It can retrieve historical data for the last 3 months, at varying intervals.  For a description of the historical metrics that are supported by GetMetricDataV2 and GetMetricData, see Historical metrics definitions in the Amazon Connect Administrator Guide.
    */
   getMetricDataV2(params: Connect.Types.GetMetricDataV2Request, callback?: (err: AWSError, data: Connect.Types.GetMetricDataV2Response) => void): Request<Connect.Types.GetMetricDataV2Response, AWSError>;
   /**
-   * Gets metric data from the specified Amazon Connect instance.   GetMetricDataV2 offers more features than GetMetricData, the previous version of this API. It has new metrics, offers filtering at a metric level, and offers the ability to filter and group data by channels, queues, routing profiles, agents, and agent hierarchy levels. It can retrieve historical data for the last 3 months, at varying intervals.  For a description of the historical metrics that are supported by GetMetricDataV2 and GetMetricData, see Historical metrics definitions in the Amazon Connect Administrator's Guide.
+   * Gets metric data from the specified Amazon Connect instance.   GetMetricDataV2 offers more features than GetMetricData, the previous version of this API. It has new metrics, offers filtering at a metric level, and offers the ability to filter and group data by channels, queues, routing profiles, agents, and agent hierarchy levels. It can retrieve historical data for the last 3 months, at varying intervals.  For a description of the historical metrics that are supported by GetMetricDataV2 and GetMetricData, see Historical metrics definitions in the Amazon Connect Administrator Guide.
    */
   getMetricDataV2(callback?: (err: AWSError, data: Connect.Types.GetMetricDataV2Response) => void): Request<Connect.Types.GetMetricDataV2Response, AWSError>;
   /**
@@ -932,11 +972,11 @@ declare class Connect extends Service {
    */
   getTrafficDistribution(callback?: (err: AWSError, data: Connect.Types.GetTrafficDistributionResponse) => void): Request<Connect.Types.GetTrafficDistributionResponse, AWSError>;
   /**
-   * Imports a claimed phone number from an external service, such as Amazon Pinpoint, into an Amazon Connect instance. You can call this API only in the same Amazon Web Services Region where the Amazon Connect instance was created.
+   * Imports a claimed phone number from an external service, such as Amazon Pinpoint, into an Amazon Connect instance. You can call this API only in the same Amazon Web Services Region where the Amazon Connect instance was created.  Call the DescribePhoneNumber API to verify the status of a previous ImportPhoneNumber operation.   If you plan to claim or import numbers and then release numbers frequently, contact us for a service quota exception. Otherwise, it is possible you will be blocked from claiming and releasing any more numbers until up to 180 days past the oldest number released has expired.   By default you can claim or import and then release up to 200% of your maximum number of active phone numbers. If you claim or import and then release phone numbers using the UI or API during a rolling 180 day cycle that exceeds 200% of your phone number service level quota, you will be blocked from claiming or importing any more numbers until 180 days past the oldest number released has expired.  For example, if you already have 99 claimed or imported numbers and a service level quota of 99 phone numbers, and in any 180 day period you release 99, claim 99, and then release 99, you will have exceeded the 200% limit. At that point you are blocked from claiming any more numbers until you open an Amazon Web Services Support ticket. 
    */
   importPhoneNumber(params: Connect.Types.ImportPhoneNumberRequest, callback?: (err: AWSError, data: Connect.Types.ImportPhoneNumberResponse) => void): Request<Connect.Types.ImportPhoneNumberResponse, AWSError>;
   /**
-   * Imports a claimed phone number from an external service, such as Amazon Pinpoint, into an Amazon Connect instance. You can call this API only in the same Amazon Web Services Region where the Amazon Connect instance was created.
+   * Imports a claimed phone number from an external service, such as Amazon Pinpoint, into an Amazon Connect instance. You can call this API only in the same Amazon Web Services Region where the Amazon Connect instance was created.  Call the DescribePhoneNumber API to verify the status of a previous ImportPhoneNumber operation.   If you plan to claim or import numbers and then release numbers frequently, contact us for a service quota exception. Otherwise, it is possible you will be blocked from claiming and releasing any more numbers until up to 180 days past the oldest number released has expired.   By default you can claim or import and then release up to 200% of your maximum number of active phone numbers. If you claim or import and then release phone numbers using the UI or API during a rolling 180 day cycle that exceeds 200% of your phone number service level quota, you will be blocked from claiming or importing any more numbers until 180 days past the oldest number released has expired.  For example, if you already have 99 claimed or imported numbers and a service level quota of 99 phone numbers, and in any 180 day period you release 99, claim 99, and then release 99, you will have exceeded the 200% limit. At that point you are blocked from claiming any more numbers until you open an Amazon Web Services Support ticket. 
    */
   importPhoneNumber(callback?: (err: AWSError, data: Connect.Types.ImportPhoneNumberResponse) => void): Request<Connect.Types.ImportPhoneNumberResponse, AWSError>;
   /**
@@ -963,6 +1003,14 @@ declare class Connect extends Service {
    * This API is in preview release for Amazon Connect and is subject to change. Returns a paginated list of all approved origins associated with the instance.
    */
   listApprovedOrigins(callback?: (err: AWSError, data: Connect.Types.ListApprovedOriginsResponse) => void): Request<Connect.Types.ListApprovedOriginsResponse, AWSError>;
+  /**
+   * This API is in preview release for Amazon Connect and is subject to change. To request access to this API, contact Amazon Web Services Support. Provides summary information about the authentication profiles in a specified Amazon Connect instance.
+   */
+  listAuthenticationProfiles(params: Connect.Types.ListAuthenticationProfilesRequest, callback?: (err: AWSError, data: Connect.Types.ListAuthenticationProfilesResponse) => void): Request<Connect.Types.ListAuthenticationProfilesResponse, AWSError>;
+  /**
+   * This API is in preview release for Amazon Connect and is subject to change. To request access to this API, contact Amazon Web Services Support. Provides summary information about the authentication profiles in a specified Amazon Connect instance.
+   */
+  listAuthenticationProfiles(callback?: (err: AWSError, data: Connect.Types.ListAuthenticationProfilesResponse) => void): Request<Connect.Types.ListAuthenticationProfilesResponse, AWSError>;
   /**
    * This API is in preview release for Amazon Connect and is subject to change. For the specified version of Amazon Lex, returns a paginated list of all the Amazon Lex bots currently associated with the instance. Use this API to returns both Amazon Lex V1 and V2 bots.
    */
@@ -1316,11 +1364,11 @@ declare class Connect extends Service {
    */
   putUserStatus(callback?: (err: AWSError, data: Connect.Types.PutUserStatusResponse) => void): Request<Connect.Types.PutUserStatusResponse, AWSError>;
   /**
-   * Releases a phone number previously claimed to an Amazon Connect instance or traffic distribution group. You can call this API only in the Amazon Web Services Region where the number was claimed.  To release phone numbers from a traffic distribution group, use the ReleasePhoneNumber API, not the Amazon Connect admin website. After releasing a phone number, the phone number enters into a cooldown period of 30 days. It cannot be searched for or claimed again until the period has ended. If you accidentally release a phone number, contact Amazon Web Services Support.  If you plan to claim and release numbers frequently during a 30 day period, contact us for a service quota exception. Otherwise, it is possible you will be blocked from claiming and releasing any more numbers until 30 days past the oldest number released has expired. By default you can claim and release up to 200% of your maximum number of active phone numbers during any 30 day period. If you claim and release phone numbers using the UI or API during a rolling 30 day cycle that exceeds 200% of your phone number service level quota, you will be blocked from claiming any more numbers until 30 days past the oldest number released has expired.  For example, if you already have 99 claimed numbers and a service level quota of 99 phone numbers, and in any 30 day period you release 99, claim 99, and then release 99, you will have exceeded the 200% limit. At that point you are blocked from claiming any more numbers until you open an Amazon Web Services support ticket.
+   * Releases a phone number previously claimed to an Amazon Connect instance or traffic distribution group. You can call this API only in the Amazon Web Services Region where the number was claimed.  To release phone numbers from a traffic distribution group, use the ReleasePhoneNumber API, not the Amazon Connect admin website. After releasing a phone number, the phone number enters into a cooldown period for up to 180 days. It cannot be searched for or claimed again until the period has ended. If you accidentally release a phone number, contact Amazon Web Services Support.  If you plan to claim and release numbers frequently, contact us for a service quota exception. Otherwise, it is possible you will be blocked from claiming and releasing any more numbers until up to 180 days past the oldest number released has expired. By default you can claim and release up to 200% of your maximum number of active phone numbers. If you claim and release phone numbers using the UI or API during a rolling 180 day cycle that exceeds 200% of your phone number service level quota, you will be blocked from claiming any more numbers until 180 days past the oldest number released has expired.  For example, if you already have 99 claimed numbers and a service level quota of 99 phone numbers, and in any 180 day period you release 99, claim 99, and then release 99, you will have exceeded the 200% limit. At that point you are blocked from claiming any more numbers until you open an Amazon Web Services support ticket.
    */
   releasePhoneNumber(params: Connect.Types.ReleasePhoneNumberRequest, callback?: (err: AWSError, data: {}) => void): Request<{}, AWSError>;
   /**
-   * Releases a phone number previously claimed to an Amazon Connect instance or traffic distribution group. You can call this API only in the Amazon Web Services Region where the number was claimed.  To release phone numbers from a traffic distribution group, use the ReleasePhoneNumber API, not the Amazon Connect admin website. After releasing a phone number, the phone number enters into a cooldown period of 30 days. It cannot be searched for or claimed again until the period has ended. If you accidentally release a phone number, contact Amazon Web Services Support.  If you plan to claim and release numbers frequently during a 30 day period, contact us for a service quota exception. Otherwise, it is possible you will be blocked from claiming and releasing any more numbers until 30 days past the oldest number released has expired. By default you can claim and release up to 200% of your maximum number of active phone numbers during any 30 day period. If you claim and release phone numbers using the UI or API during a rolling 30 day cycle that exceeds 200% of your phone number service level quota, you will be blocked from claiming any more numbers until 30 days past the oldest number released has expired.  For example, if you already have 99 claimed numbers and a service level quota of 99 phone numbers, and in any 30 day period you release 99, claim 99, and then release 99, you will have exceeded the 200% limit. At that point you are blocked from claiming any more numbers until you open an Amazon Web Services support ticket.
+   * Releases a phone number previously claimed to an Amazon Connect instance or traffic distribution group. You can call this API only in the Amazon Web Services Region where the number was claimed.  To release phone numbers from a traffic distribution group, use the ReleasePhoneNumber API, not the Amazon Connect admin website. After releasing a phone number, the phone number enters into a cooldown period for up to 180 days. It cannot be searched for or claimed again until the period has ended. If you accidentally release a phone number, contact Amazon Web Services Support.  If you plan to claim and release numbers frequently, contact us for a service quota exception. Otherwise, it is possible you will be blocked from claiming and releasing any more numbers until up to 180 days past the oldest number released has expired. By default you can claim and release up to 200% of your maximum number of active phone numbers. If you claim and release phone numbers using the UI or API during a rolling 180 day cycle that exceeds 200% of your phone number service level quota, you will be blocked from claiming any more numbers until 180 days past the oldest number released has expired.  For example, if you already have 99 claimed numbers and a service level quota of 99 phone numbers, and in any 180 day period you release 99, claim 99, and then release 99, you will have exceeded the 200% limit. At that point you are blocked from claiming any more numbers until you open an Amazon Web Services support ticket.
    */
   releasePhoneNumber(callback?: (err: AWSError, data: {}) => void): Request<{}, AWSError>;
   /**
@@ -1355,6 +1403,22 @@ declare class Connect extends Service {
    * Searches for available phone numbers that you can claim to your Amazon Connect instance or traffic distribution group. If the provided TargetArn is a traffic distribution group, you can call this API in both Amazon Web Services Regions associated with the traffic distribution group.
    */
   searchAvailablePhoneNumbers(callback?: (err: AWSError, data: Connect.Types.SearchAvailablePhoneNumbersResponse) => void): Request<Connect.Types.SearchAvailablePhoneNumbersResponse, AWSError>;
+  /**
+   * Searches the flow modules in an Amazon Connect instance, with optional filtering.
+   */
+  searchContactFlowModules(params: Connect.Types.SearchContactFlowModulesRequest, callback?: (err: AWSError, data: Connect.Types.SearchContactFlowModulesResponse) => void): Request<Connect.Types.SearchContactFlowModulesResponse, AWSError>;
+  /**
+   * Searches the flow modules in an Amazon Connect instance, with optional filtering.
+   */
+  searchContactFlowModules(callback?: (err: AWSError, data: Connect.Types.SearchContactFlowModulesResponse) => void): Request<Connect.Types.SearchContactFlowModulesResponse, AWSError>;
+  /**
+   * Searches the contact flows in an Amazon Connect instance, with optional filtering.
+   */
+  searchContactFlows(params: Connect.Types.SearchContactFlowsRequest, callback?: (err: AWSError, data: Connect.Types.SearchContactFlowsResponse) => void): Request<Connect.Types.SearchContactFlowsResponse, AWSError>;
+  /**
+   * Searches the contact flows in an Amazon Connect instance, with optional filtering.
+   */
+  searchContactFlows(callback?: (err: AWSError, data: Connect.Types.SearchContactFlowsResponse) => void): Request<Connect.Types.SearchContactFlowsResponse, AWSError>;
   /**
    * Searches contacts in an Amazon Connect instance.
    */
@@ -1452,11 +1516,19 @@ declare class Connect extends Service {
    */
   sendChatIntegrationEvent(callback?: (err: AWSError, data: Connect.Types.SendChatIntegrationEventResponse) => void): Request<Connect.Types.SendChatIntegrationEventResponse, AWSError>;
   /**
-   * Initiates a flow to start a new chat for the customer. Response of this API provides a token required to obtain credentials from the CreateParticipantConnection API in the Amazon Connect Participant Service. When a new chat contact is successfully created, clients must subscribe to the participant’s connection for the created chat within 5 minutes. This is achieved by invoking CreateParticipantConnection with WEBSOCKET and CONNECTION_CREDENTIALS.  A 429 error occurs in the following situations:   API rate limit is exceeded. API TPS throttling returns a TooManyRequests exception.   The quota for concurrent active chats is exceeded. Active chat throttling returns a LimitExceededException.   If you use the ChatDurationInMinutes parameter and receive a 400 error, your account may not support the ability to configure custom chat durations. For more information, contact Amazon Web Services Support.  For more information about chat, see Chat in the Amazon Connect Administrator Guide.
+   * Provides a pre-signed Amazon S3 URL in response for uploading your content.  You may only use this API to upload attachments to an Amazon Connect Case. 
+   */
+  startAttachedFileUpload(params: Connect.Types.StartAttachedFileUploadRequest, callback?: (err: AWSError, data: Connect.Types.StartAttachedFileUploadResponse) => void): Request<Connect.Types.StartAttachedFileUploadResponse, AWSError>;
+  /**
+   * Provides a pre-signed Amazon S3 URL in response for uploading your content.  You may only use this API to upload attachments to an Amazon Connect Case. 
+   */
+  startAttachedFileUpload(callback?: (err: AWSError, data: Connect.Types.StartAttachedFileUploadResponse) => void): Request<Connect.Types.StartAttachedFileUploadResponse, AWSError>;
+  /**
+   * Initiates a flow to start a new chat for the customer. Response of this API provides a token required to obtain credentials from the CreateParticipantConnection API in the Amazon Connect Participant Service. When a new chat contact is successfully created, clients must subscribe to the participant’s connection for the created chat within 5 minutes. This is achieved by invoking CreateParticipantConnection with WEBSOCKET and CONNECTION_CREDENTIALS.  A 429 error occurs in the following situations:   API rate limit is exceeded. API TPS throttling returns a TooManyRequests exception.   The quota for concurrent active chats is exceeded. Active chat throttling returns a LimitExceededException.   If you use the ChatDurationInMinutes parameter and receive a 400 error, your account may not support the ability to configure custom chat durations. For more information, contact Amazon Web Services Support.  For more information about chat, see the following topics in the Amazon Connect Administrator Guide:     Concepts: Web and mobile messaging capabilities in Amazon Connect     Amazon Connect Chat security best practices   
    */
   startChatContact(params: Connect.Types.StartChatContactRequest, callback?: (err: AWSError, data: Connect.Types.StartChatContactResponse) => void): Request<Connect.Types.StartChatContactResponse, AWSError>;
   /**
-   * Initiates a flow to start a new chat for the customer. Response of this API provides a token required to obtain credentials from the CreateParticipantConnection API in the Amazon Connect Participant Service. When a new chat contact is successfully created, clients must subscribe to the participant’s connection for the created chat within 5 minutes. This is achieved by invoking CreateParticipantConnection with WEBSOCKET and CONNECTION_CREDENTIALS.  A 429 error occurs in the following situations:   API rate limit is exceeded. API TPS throttling returns a TooManyRequests exception.   The quota for concurrent active chats is exceeded. Active chat throttling returns a LimitExceededException.   If you use the ChatDurationInMinutes parameter and receive a 400 error, your account may not support the ability to configure custom chat durations. For more information, contact Amazon Web Services Support.  For more information about chat, see Chat in the Amazon Connect Administrator Guide.
+   * Initiates a flow to start a new chat for the customer. Response of this API provides a token required to obtain credentials from the CreateParticipantConnection API in the Amazon Connect Participant Service. When a new chat contact is successfully created, clients must subscribe to the participant’s connection for the created chat within 5 minutes. This is achieved by invoking CreateParticipantConnection with WEBSOCKET and CONNECTION_CREDENTIALS.  A 429 error occurs in the following situations:   API rate limit is exceeded. API TPS throttling returns a TooManyRequests exception.   The quota for concurrent active chats is exceeded. Active chat throttling returns a LimitExceededException.   If you use the ChatDurationInMinutes parameter and receive a 400 error, your account may not support the ability to configure custom chat durations. For more information, contact Amazon Web Services Support.  For more information about chat, see the following topics in the Amazon Connect Administrator Guide:     Concepts: Web and mobile messaging capabilities in Amazon Connect     Amazon Connect Chat security best practices   
    */
   startChatContact(callback?: (err: AWSError, data: Connect.Types.StartChatContactResponse) => void): Request<Connect.Types.StartChatContactResponse, AWSError>;
   /**
@@ -1476,11 +1548,11 @@ declare class Connect extends Service {
    */
   startContactRecording(callback?: (err: AWSError, data: Connect.Types.StartContactRecordingResponse) => void): Request<Connect.Types.StartContactRecordingResponse, AWSError>;
   /**
-   *  Initiates real-time message streaming for a new chat contact.  For more information about message streaming, see Enable real-time chat message streaming in the Amazon Connect Administrator Guide.
+   *  Initiates real-time message streaming for a new chat contact.  For more information about message streaming, see Enable real-time chat message streaming in the Amazon Connect Administrator Guide. For more information about chat, see the following topics in the Amazon Connect Administrator Guide:     Concepts: Web and mobile messaging capabilities in Amazon Connect     Amazon Connect Chat security best practices   
    */
   startContactStreaming(params: Connect.Types.StartContactStreamingRequest, callback?: (err: AWSError, data: Connect.Types.StartContactStreamingResponse) => void): Request<Connect.Types.StartContactStreamingResponse, AWSError>;
   /**
-   *  Initiates real-time message streaming for a new chat contact.  For more information about message streaming, see Enable real-time chat message streaming in the Amazon Connect Administrator Guide.
+   *  Initiates real-time message streaming for a new chat contact.  For more information about message streaming, see Enable real-time chat message streaming in the Amazon Connect Administrator Guide. For more information about chat, see the following topics in the Amazon Connect Administrator Guide:     Concepts: Web and mobile messaging capabilities in Amazon Connect     Amazon Connect Chat security best practices   
    */
   startContactStreaming(callback?: (err: AWSError, data: Connect.Types.StartContactStreamingResponse) => void): Request<Connect.Types.StartContactStreamingResponse, AWSError>;
   /**
@@ -1508,11 +1580,11 @@ declare class Connect extends Service {
    */
   startWebRTCContact(callback?: (err: AWSError, data: Connect.Types.StartWebRTCContactResponse) => void): Request<Connect.Types.StartWebRTCContactResponse, AWSError>;
   /**
-   * Ends the specified contact. Use this API to stop queued callbacks. It does not work for voice contacts that use the following initiation methods:   DISCONNECT   TRANSFER   QUEUE_TRANSFER   Chat and task contacts can be terminated in any state, regardless of initiation method.
+   * Ends the specified contact. Use this API to stop queued callbacks. It does not work for voice contacts that use the following initiation methods:   DISCONNECT   TRANSFER   QUEUE_TRANSFER   EXTERNAL_OUTBOUND   MONITOR   Chat and task contacts can be terminated in any state, regardless of initiation method.
    */
   stopContact(params: Connect.Types.StopContactRequest, callback?: (err: AWSError, data: Connect.Types.StopContactResponse) => void): Request<Connect.Types.StopContactResponse, AWSError>;
   /**
-   * Ends the specified contact. Use this API to stop queued callbacks. It does not work for voice contacts that use the following initiation methods:   DISCONNECT   TRANSFER   QUEUE_TRANSFER   Chat and task contacts can be terminated in any state, regardless of initiation method.
+   * Ends the specified contact. Use this API to stop queued callbacks. It does not work for voice contacts that use the following initiation methods:   DISCONNECT   TRANSFER   QUEUE_TRANSFER   EXTERNAL_OUTBOUND   MONITOR   Chat and task contacts can be terminated in any state, regardless of initiation method.
    */
   stopContact(callback?: (err: AWSError, data: Connect.Types.StopContactResponse) => void): Request<Connect.Types.StopContactResponse, AWSError>;
   /**
@@ -1595,6 +1667,14 @@ declare class Connect extends Service {
    * This API is in preview release for Amazon Connect and is subject to change. Updates agent status.
    */
   updateAgentStatus(callback?: (err: AWSError, data: {}) => void): Request<{}, AWSError>;
+  /**
+   * This API is in preview release for Amazon Connect and is subject to change. To request access to this API, contact Amazon Web Services Support. Updates the selected authentication profile.
+   */
+  updateAuthenticationProfile(params: Connect.Types.UpdateAuthenticationProfileRequest, callback?: (err: AWSError, data: {}) => void): Request<{}, AWSError>;
+  /**
+   * This API is in preview release for Amazon Connect and is subject to change. To request access to this API, contact Amazon Web Services Support. Updates the selected authentication profile.
+   */
+  updateAuthenticationProfile(callback?: (err: AWSError, data: {}) => void): Request<{}, AWSError>;
   /**
    * This API is in preview release for Amazon Connect and is subject to change. Adds or updates user-defined contact information associated with the specified contact. At least one field to be updated must be present in the request.  You can add or update user-defined contact information for both ongoing and completed contacts. 
    */
@@ -1620,11 +1700,11 @@ declare class Connect extends Service {
    */
   updateContactEvaluation(callback?: (err: AWSError, data: Connect.Types.UpdateContactEvaluationResponse) => void): Request<Connect.Types.UpdateContactEvaluationResponse, AWSError>;
   /**
-   * Updates the specified flow. You can also create and update flows using the Amazon Connect Flow language.
+   * Updates the specified flow. You can also create and update flows using the Amazon Connect Flow language. Use the $SAVED alias in the request to describe the SAVED content of a Flow. For example, arn:aws:.../contact-flow/{id}:$SAVED. Once a contact flow is published, $SAVED needs to be supplied to view saved content that has not been published.
    */
   updateContactFlowContent(params: Connect.Types.UpdateContactFlowContentRequest, callback?: (err: AWSError, data: Connect.Types.UpdateContactFlowContentResponse) => void): Request<Connect.Types.UpdateContactFlowContentResponse, AWSError>;
   /**
-   * Updates the specified flow. You can also create and update flows using the Amazon Connect Flow language.
+   * Updates the specified flow. You can also create and update flows using the Amazon Connect Flow language. Use the $SAVED alias in the request to describe the SAVED content of a Flow. For example, arn:aws:.../contact-flow/{id}:$SAVED. Once a contact flow is published, $SAVED needs to be supplied to view saved content that has not been published.
    */
   updateContactFlowContent(callback?: (err: AWSError, data: Connect.Types.UpdateContactFlowContentResponse) => void): Request<Connect.Types.UpdateContactFlowContentResponse, AWSError>;
   /**
@@ -1636,11 +1716,11 @@ declare class Connect extends Service {
    */
   updateContactFlowMetadata(callback?: (err: AWSError, data: Connect.Types.UpdateContactFlowMetadataResponse) => void): Request<Connect.Types.UpdateContactFlowMetadataResponse, AWSError>;
   /**
-   * Updates specified flow module for the specified Amazon Connect instance. 
+   * Updates specified flow module for the specified Amazon Connect instance.  Use the $SAVED alias in the request to describe the SAVED content of a Flow. For example, arn:aws:.../contact-flow/{id}:$SAVED. Once a contact flow is published, $SAVED needs to be supplied to view saved content that has not been published.
    */
   updateContactFlowModuleContent(params: Connect.Types.UpdateContactFlowModuleContentRequest, callback?: (err: AWSError, data: Connect.Types.UpdateContactFlowModuleContentResponse) => void): Request<Connect.Types.UpdateContactFlowModuleContentResponse, AWSError>;
   /**
-   * Updates specified flow module for the specified Amazon Connect instance. 
+   * Updates specified flow module for the specified Amazon Connect instance.  Use the $SAVED alias in the request to describe the SAVED content of a Flow. For example, arn:aws:.../contact-flow/{id}:$SAVED. Once a contact flow is published, $SAVED needs to be supplied to view saved content that has not been published.
    */
   updateContactFlowModuleContent(callback?: (err: AWSError, data: Connect.Types.UpdateContactFlowModuleContentResponse) => void): Request<Connect.Types.UpdateContactFlowModuleContentResponse, AWSError>;
   /**
@@ -1660,11 +1740,11 @@ declare class Connect extends Service {
    */
   updateContactFlowName(callback?: (err: AWSError, data: Connect.Types.UpdateContactFlowNameResponse) => void): Request<Connect.Types.UpdateContactFlowNameResponse, AWSError>;
   /**
-   * This API is in preview release for Amazon Connect and is subject to change. Updates routing priority and age on the contact (QueuePriority and QueueTimeAdjustmentInSeconds). These properties can be used to change a customer's position in the queue. For example, you can move a contact to the back of the queue by setting a lower routing priority relative to other contacts in queue; or you can move a contact to the front of the queue by increasing the routing age which will make the contact look artificially older and therefore higher up in the first-in-first-out routing order. Note that adjusting the routing age of a contact affects only its position in queue, and not its actual queue wait time as reported through metrics. These properties can also be updated by using the Set routing priority / age flow block.
+   * Updates routing priority and age on the contact (QueuePriority and QueueTimeAdjustmentInSeconds). These properties can be used to change a customer's position in the queue. For example, you can move a contact to the back of the queue by setting a lower routing priority relative to other contacts in queue; or you can move a contact to the front of the queue by increasing the routing age which will make the contact look artificially older and therefore higher up in the first-in-first-out routing order. Note that adjusting the routing age of a contact affects only its position in queue, and not its actual queue wait time as reported through metrics. These properties can also be updated by using the Set routing priority / age flow block.  Either QueuePriority or QueueTimeAdjustmentInSeconds should be provided within the request body, but not both. 
    */
   updateContactRoutingData(params: Connect.Types.UpdateContactRoutingDataRequest, callback?: (err: AWSError, data: Connect.Types.UpdateContactRoutingDataResponse) => void): Request<Connect.Types.UpdateContactRoutingDataResponse, AWSError>;
   /**
-   * This API is in preview release for Amazon Connect and is subject to change. Updates routing priority and age on the contact (QueuePriority and QueueTimeAdjustmentInSeconds). These properties can be used to change a customer's position in the queue. For example, you can move a contact to the back of the queue by setting a lower routing priority relative to other contacts in queue; or you can move a contact to the front of the queue by increasing the routing age which will make the contact look artificially older and therefore higher up in the first-in-first-out routing order. Note that adjusting the routing age of a contact affects only its position in queue, and not its actual queue wait time as reported through metrics. These properties can also be updated by using the Set routing priority / age flow block.
+   * Updates routing priority and age on the contact (QueuePriority and QueueTimeAdjustmentInSeconds). These properties can be used to change a customer's position in the queue. For example, you can move a contact to the back of the queue by setting a lower routing priority relative to other contacts in queue; or you can move a contact to the front of the queue by increasing the routing age which will make the contact look artificially older and therefore higher up in the first-in-first-out routing order. Note that adjusting the routing age of a contact affects only its position in queue, and not its actual queue wait time as reported through metrics. These properties can also be updated by using the Set routing priority / age flow block.  Either QueuePriority or QueueTimeAdjustmentInSeconds should be provided within the request body, but not both. 
    */
   updateContactRoutingData(callback?: (err: AWSError, data: Connect.Types.UpdateContactRoutingDataResponse) => void): Request<Connect.Types.UpdateContactRoutingDataResponse, AWSError>;
   /**
@@ -1959,6 +2039,7 @@ declare class Connect extends Service {
 declare namespace Connect {
   export type ARN = string;
   export type AWSAccountId = string;
+  export type AccessTokenDuration = number;
   export type ActionSummaries = ActionSummary[];
   export interface ActionSummary {
     /**
@@ -2032,6 +2113,12 @@ declare namespace Connect {
   }
   export type AgentContactReferenceList = AgentContactReference[];
   export type AgentFirstName = string;
+  export interface AgentHierarchyGroup {
+    /**
+     * The Amazon Resource Name (ARN) of the group.
+     */
+    Arn?: ARN;
+  }
   export interface AgentHierarchyGroups {
     /**
      * The identifiers for level 1 hierarchy groups.
@@ -2054,6 +2141,8 @@ declare namespace Connect {
      */
     L5Ids?: HierarchyGroupIdList;
   }
+  export type AgentId = string;
+  export type AgentIds = AgentId[];
   export interface AgentInfo {
     /**
      * The identifier of the agent who accepted the contact.
@@ -2067,9 +2156,24 @@ declare namespace Connect {
      * Agent pause duration for a contact in seconds.
      */
     AgentPauseDurationInSeconds?: AgentPauseDurationInSeconds;
+    /**
+     * The agent hierarchy groups for the agent.
+     */
+    HierarchyGroups?: HierarchyGroups;
+    /**
+     * Information regarding Agent’s device.
+     */
+    DeviceInfo?: DeviceInfo;
+    Capabilities?: ParticipantCapabilities;
   }
   export type AgentLastName = string;
   export type AgentPauseDurationInSeconds = number;
+  export interface AgentQualityMetrics {
+    /**
+     * Information about the audio quality of the Agent
+     */
+    Audio?: AudioQualityMetricsInfo;
+  }
   export type AgentResourceId = string;
   export type AgentResourceIdList = AgentResourceId[];
   export interface AgentStatus {
@@ -2163,6 +2267,12 @@ declare namespace Connect {
   export type AgentStatusType = "ROUTABLE"|"CUSTOM"|"OFFLINE"|string;
   export type AgentStatusTypes = AgentStatusType[];
   export type AgentUsername = string;
+  export interface AgentsCriteria {
+    /**
+     * An object to specify a list of agents, by Agent ID.
+     */
+    AgentIds?: AgentIds;
+  }
   export type AgentsMinOneMaxHundred = UserId[];
   export type AliasArn = string;
   export type AllowedAccessControlTags = {[key: string]: SecurityProfilePolicyValue};
@@ -2206,6 +2316,7 @@ declare namespace Connect {
      */
     AwaitAnswerMachinePrompt?: Boolean;
   }
+  export type AnsweringMachineDetectionStatus = "ANSWERED"|"UNDETECTED"|"ERROR"|"HUMAN_ANSWERED"|"SIT_TONE_DETECTED"|"SIT_TONE_BUSY"|"SIT_TONE_INVALID_NUMBER"|"FAX_MACHINE_DETECTED"|"VOICEMAIL_BEEP"|"VOICEMAIL_NO_BEEP"|"AMD_UNRESOLVED"|"AMD_UNANSWERED"|"AMD_ERROR"|"AMD_NOT_APPLICABLE"|string;
   export interface Application {
     /**
      * Namespace of the application that you want to give access to.
@@ -2440,7 +2551,66 @@ declare namespace Connect {
      */
     UserProficiencies: UserProficiencyList;
   }
+  export type AssociatedQueueIdList = QueueId[];
   export type AssociationId = string;
+  export interface AttachedFile {
+    /**
+     * The time of Creation of the file resource as an ISO timestamp. It's specified in ISO 8601 format: yyyy-MM-ddThh:mm:ss.SSSZ. For example, 2024-05-03T02:41:28.172Z.
+     */
+    CreationTime: ISO8601Datetime;
+    /**
+     * The unique identifier of the attached file resource (ARN).
+     */
+    FileArn: ARN;
+    /**
+     * The unique identifier of the attached file resource.
+     */
+    FileId: FileId;
+    /**
+     * A case-sensitive name of the attached file being uploaded.
+     */
+    FileName: FileName;
+    /**
+     * The size of the attached file in bytes.
+     */
+    FileSizeInBytes: FileSizeInBytes;
+    /**
+     * The current status of the attached file.
+     */
+    FileStatus: FileStatusType;
+    /**
+     * Represents the identity that created the file.
+     */
+    CreatedBy?: CreatedByInfo;
+    /**
+     * The use case for the file.
+     */
+    FileUseCaseType?: FileUseCaseType;
+    /**
+     * The resource to which the attached file is (being) uploaded to. Cases are the only current supported resource.  This value must be a valid ARN. 
+     */
+    AssociatedResourceArn?: ARN;
+    /**
+     * The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
+     */
+    Tags?: TagMap;
+  }
+  export interface AttachedFileError {
+    /**
+     *  Status code describing the failure. 
+     */
+    ErrorCode?: ErrorCode;
+    /**
+     * Why the attached file couldn't be retrieved. 
+     */
+    ErrorMessage?: ErrorMessage;
+    /**
+     * The unique identifier of the attached file resource.
+     */
+    FileId?: FileId;
+  }
+  export type AttachedFileErrorsList = AttachedFileError[];
+  export type AttachedFilesList = AttachedFile[];
   export type AttachmentName = string;
   export interface AttachmentReference {
     /**
@@ -2484,6 +2654,28 @@ declare namespace Connect {
     TagConditions?: TagAndConditionList;
     HierarchyGroupCondition?: HierarchyGroupCondition;
   }
+  export interface AttributeCondition {
+    /**
+     * The name of predefined attribute.
+     */
+    Name?: PredefinedAttributeName;
+    /**
+     * The value of predefined attribute.
+     */
+    Value?: ProficiencyValue;
+    /**
+     * The proficiency level of the condition.
+     */
+    ProficiencyLevel?: NullableProficiencyLevel;
+    /**
+     * An object to define AgentsCriteria.
+     */
+    MatchCriteria?: MatchCriteria;
+    /**
+     * The operator of the condition.
+     */
+    ComparisonOperator?: ComparisonOperator;
+  }
   export type AttributeName = string;
   export type AttributeOrConditionList = AttributeAndCondition[];
   export type AttributeValue = string;
@@ -2495,6 +2687,97 @@ declare namespace Connect {
      */
     EchoReduction?: MeetingFeatureStatus;
   }
+  export interface AudioQualityMetricsInfo {
+    /**
+     * Number measuring the estimated quality of the media connection.
+     */
+    QualityScore?: AudioQualityScore;
+    /**
+     * List of potential issues causing degradation of quality on a media connection. If the service did not detect any potential quality issues the list is empty. Valid values: HighPacketLoss | HighRoundTripTime | HighJitterBuffer 
+     */
+    PotentialQualityIssues?: PotentialAudioQualityIssues;
+  }
+  export type AudioQualityScore = number;
+  export interface AuthenticationProfile {
+    /**
+     * A unique identifier for the authentication profile. 
+     */
+    Id?: AuthenticationProfileId;
+    /**
+     * The Amazon Resource Name (ARN) for the authentication profile.
+     */
+    Arn?: ARN;
+    /**
+     * The name for the authentication profile.
+     */
+    Name?: AuthenticationProfileName;
+    /**
+     * The description for the authentication profile.
+     */
+    Description?: AuthenticationProfileDescription;
+    /**
+     * A list of IP address range strings that are allowed to access the Amazon Connect instance. For more information about how to configure IP addresses, see Configure IP address based access control in the Amazon Connect Administrator Guide.
+     */
+    AllowedIps?: IpCidrList;
+    /**
+     * A list of IP address range strings that are blocked from accessing the Amazon Connect instance. For more information about how to configure IP addresses, see Configure IP address based access control in the Amazon Connect Administrator Guide.
+     */
+    BlockedIps?: IpCidrList;
+    /**
+     * Shows whether the authentication profile is the default authentication profile for the Amazon Connect instance. The default authentication profile applies to all agents in an Amazon Connect instance, unless overridden by another authentication profile.
+     */
+    IsDefault?: Boolean;
+    /**
+     * The timestamp when the authentication profile was created.
+     */
+    CreatedTime?: Timestamp;
+    /**
+     * The timestamp when the authentication profile was last modified.
+     */
+    LastModifiedTime?: Timestamp;
+    /**
+     * The Amazon Web Services Region where the authentication profile was last modified.
+     */
+    LastModifiedRegion?: RegionName;
+    /**
+     * The short lived session duration configuration for users logged in to Amazon Connect, in minutes. This value determines the maximum possible time before an agent is authenticated. For more information, see Configure the session duration in the Amazon Connect Administrator Guide.
+     */
+    PeriodicSessionDuration?: AccessTokenDuration;
+    /**
+     * The long lived session duration for users logged in to Amazon Connect, in minutes. After this time period, users must log in again. For more information, see Configure the session duration in the Amazon Connect Administrator Guide.
+     */
+    MaxSessionDuration?: RefreshTokenDuration;
+  }
+  export type AuthenticationProfileDescription = string;
+  export type AuthenticationProfileId = string;
+  export type AuthenticationProfileName = string;
+  export interface AuthenticationProfileSummary {
+    /**
+     * The unique identifier of the authentication profile.
+     */
+    Id?: AuthenticationProfileId;
+    /**
+     * The Amazon Resource Name (ARN) of the authentication profile summary.
+     */
+    Arn?: ARN;
+    /**
+     * The name of the authentication profile summary.
+     */
+    Name?: AuthenticationProfileName;
+    /**
+     * Shows whether the authentication profile is the default authentication profile for the Amazon Connect instance. The default authentication profile applies to all agents in an Amazon Connect instance, unless overridden by another authentication profile.
+     */
+    IsDefault?: Boolean;
+    /**
+     * The timestamp when the authentication profile summary was last modified.
+     */
+    LastModifiedTime?: Timestamp;
+    /**
+     * The Amazon Web Services Region when the authentication profile summary was last modified.
+     */
+    LastModifiedRegion?: RegionName;
+  }
+  export type AuthenticationProfileSummaryList = AuthenticationProfileSummary[];
   export type AutoAccept = boolean;
   export interface AvailableNumberSummary {
     /**
@@ -2560,6 +2843,30 @@ declare namespace Connect {
      */
     Errors?: ErrorResults;
   }
+  export interface BatchGetAttachedFileMetadataRequest {
+    /**
+     * The unique identifiers of the attached file resource.
+     */
+    FileIds: FileIdList;
+    /**
+     * The unique identifier of the Connect instance.
+     */
+    InstanceId: InstanceId;
+    /**
+     * The resource to which the attached file is (being) uploaded to. Cases are the only current supported resource.  This value must be a valid ARN. 
+     */
+    AssociatedResourceArn: ARN;
+  }
+  export interface BatchGetAttachedFileMetadataResponse {
+    /**
+     * List of attached files that were successfully retrieved. 
+     */
+    Files?: AttachedFilesList;
+    /**
+     * List of errors of attached files that could not be retrieved. 
+     */
+    Errors?: AttachedFileErrorsList;
+  }
   export interface BatchGetFlowAssociationRequest {
     /**
      * The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
@@ -2746,6 +3053,23 @@ declare namespace Connect {
   export type ClientToken = string;
   export type CommonNameLength127 = string;
   export type Comparison = "LT"|string;
+  export type ComparisonOperator = string;
+  export interface CompleteAttachedFileUploadRequest {
+    /**
+     * The unique identifier of the Amazon Connect instance.
+     */
+    InstanceId: InstanceId;
+    /**
+     * The unique identifier of the attached file resource.
+     */
+    FileId: FileId;
+    /**
+     * The resource to which the attached file is (being) uploaded to. Cases are the only current supported resource.  This value must be a valid ARN. 
+     */
+    AssociatedResourceArn: ARN;
+  }
+  export interface CompleteAttachedFileUploadResponse {
+  }
   export type Concurrency = number;
   export interface ConnectionData {
     /**
@@ -2850,6 +3174,39 @@ declare namespace Connect {
      * Tags associated with the contact. This contains both Amazon Web Services generated and user-defined tags.
      */
     Tags?: ContactTagMap;
+    /**
+     * The timestamp when customer endpoint connected to Amazon Connect.
+     */
+    ConnectedToSystemTimestamp?: timestamp;
+    /**
+     * Latest routing criteria on the contact.
+     */
+    RoutingCriteria?: RoutingCriteria;
+    /**
+     * Information about the Customer on the contact.
+     */
+    Customer?: Customer;
+    Campaign?: Campaign;
+    /**
+     * Indicates how an outbound campaign call is actually disposed if the contact is connected to Amazon Connect.
+     */
+    AnsweringMachineDetectionStatus?: AnsweringMachineDetectionStatus;
+    /**
+     * Information about customer’s voice activity.
+     */
+    CustomerVoiceActivity?: CustomerVoiceActivity;
+    /**
+     * Information about the quality of the participant's media connection.
+     */
+    QualityMetrics?: QualityMetrics;
+    /**
+     * Information about the call disconnect experience.
+     */
+    DisconnectDetails?: DisconnectDetails;
+    /**
+     * A set of system defined key-value pairs stored on individual contact segments using an attribute map. The attributes are standard Amazon Connect attributes and can be accessed in flows. Attribute keys can include only alphanumeric, -, and _ characters. This field can be used to show channel subtype. For example, connect:Guide or connect:SMS.
+     */
+    SegmentAttributes?: SegmentAttributes;
   }
   export interface ContactAnalysis {
     /**
@@ -2911,6 +3268,10 @@ declare namespace Connect {
      * The type of flow.
      */
     State?: ContactFlowState;
+    /**
+     * The status of the contact flow.
+     */
+    Status?: ContactFlowStatus;
     /**
      * The description of the flow.
      */
@@ -2965,6 +3326,22 @@ declare namespace Connect {
   export type ContactFlowModuleDescription = string;
   export type ContactFlowModuleId = string;
   export type ContactFlowModuleName = string;
+  export type ContactFlowModuleSearchConditionList = ContactFlowModuleSearchCriteria[];
+  export interface ContactFlowModuleSearchCriteria {
+    /**
+     * A list of conditions which would be applied together with an OR condition.
+     */
+    OrConditions?: ContactFlowModuleSearchConditionList;
+    /**
+     * A list of conditions which would be applied together with an AND condition.
+     */
+    AndConditions?: ContactFlowModuleSearchConditionList;
+    StringCondition?: StringCondition;
+  }
+  export interface ContactFlowModuleSearchFilter {
+    TagFilter?: ControlPlaneTagFilter;
+  }
+  export type ContactFlowModuleSearchSummaryList = ContactFlowModule[];
   export type ContactFlowModuleState = "ACTIVE"|"ARCHIVED"|string;
   export type ContactFlowModuleStatus = "PUBLISHED"|"SAVED"|string;
   export interface ContactFlowModuleSummary {
@@ -2987,7 +3364,36 @@ declare namespace Connect {
   }
   export type ContactFlowModulesSummaryList = ContactFlowModuleSummary[];
   export type ContactFlowName = string;
+  export type ContactFlowSearchConditionList = ContactFlowSearchCriteria[];
+  export interface ContactFlowSearchCriteria {
+    /**
+     * A list of conditions which would be applied together with an OR condition.
+     */
+    OrConditions?: ContactFlowSearchConditionList;
+    /**
+     * A list of conditions which would be applied together with an AND condition.
+     */
+    AndConditions?: ContactFlowSearchConditionList;
+    StringCondition?: StringCondition;
+    /**
+     * The type of flow.
+     */
+    TypeCondition?: ContactFlowType;
+    /**
+     * The state of the flow.
+     */
+    StateCondition?: ContactFlowState;
+    /**
+     * The status of the flow.
+     */
+    StatusCondition?: ContactFlowStatus;
+  }
+  export interface ContactFlowSearchFilter {
+    TagFilter?: ControlPlaneTagFilter;
+  }
+  export type ContactFlowSearchSummaryList = ContactFlow[];
   export type ContactFlowState = "ACTIVE"|"ARCHIVED"|string;
+  export type ContactFlowStatus = "PUBLISHED"|"SAVED"|string;
   export interface ContactFlowSummary {
     /**
      * The identifier of the flow.
@@ -3009,6 +3415,10 @@ declare namespace Connect {
      * The type of flow.
      */
     ContactFlowState?: ContactFlowState;
+    /**
+     * The status of the contact flow.
+     */
+    ContactFlowStatus?: ContactFlowStatus;
   }
   export type ContactFlowSummaryList = ContactFlowSummary[];
   export type ContactFlowType = "CONTACT_FLOW"|"CUSTOMER_QUEUE"|"CUSTOMER_HOLD"|"CUSTOMER_WHISPER"|"AGENT_HOLD"|"AGENT_WHISPER"|"OUTBOUND_WHISPER"|"AGENT_TRANSFER"|"QUEUE_TRANSFER"|string;
@@ -3220,6 +3630,10 @@ declare namespace Connect {
      * The JSON string that represents the content of the flow. For an example, see Example flow in Amazon Connect Flow language.  Length Constraints: Minimum length of 1. Maximum length of 256000.
      */
     Content: ContactFlowContent;
+    /**
+     * Indicates the flow status as either SAVED or PUBLISHED. The PUBLISHED status will initiate validation on the content. the SAVED status does not initiate validation of the content. SAVED | PUBLISHED.
+     */
+    Status?: ContactFlowStatus;
     /**
      * The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
      */
@@ -3990,6 +4404,16 @@ declare namespace Connect {
      */
     State: VocabularyState;
   }
+  export interface CreatedByInfo {
+    /**
+     * An agent ARN representing a connect user.
+     */
+    ConnectUserArn?: ARN;
+    /**
+     * STS or IAM ARN representing the identity of API Caller. SDK users cannot populate this and this value is calculated automatically if ConnectUserArn is not provided.
+     */
+    AWSIdentityArn?: ARN;
+  }
   export interface Credentials {
     /**
      * An access token generated for a federated user to access Amazon Connect.
@@ -4056,6 +4480,29 @@ declare namespace Connect {
   }
   export type CurrentMetricSortCriteriaMaxOne = CurrentMetricSortCriteria[];
   export type CurrentMetrics = CurrentMetric[];
+  export interface Customer {
+    /**
+     * Information regarding Customer’s device.
+     */
+    DeviceInfo?: DeviceInfo;
+    Capabilities?: ParticipantCapabilities;
+  }
+  export interface CustomerQualityMetrics {
+    /**
+     * Information about the audio quality of the Customer
+     */
+    Audio?: AudioQualityMetricsInfo;
+  }
+  export interface CustomerVoiceActivity {
+    /**
+     * Timestamp that measures the beginning of the customer greeting from an outbound voice call.
+     */
+    GreetingStartTimestamp?: timestamp;
+    /**
+     * Timestamp that measures the end of the customer greeting from an outbound voice call.
+     */
+    GreetingEndTimestamp?: timestamp;
+  }
   export type DataSetId = string;
   export type DataSetIds = DataSetId[];
   export interface DateReference {
@@ -4116,6 +4563,22 @@ declare namespace Connect {
   }
   export type DefaultVocabularyList = DefaultVocabulary[];
   export type Delay = number;
+  export interface DeleteAttachedFileRequest {
+    /**
+     * The unique identifier of the Connect instance.
+     */
+    InstanceId: InstanceId;
+    /**
+     * The unique identifier of the attached file resource.
+     */
+    FileId: FileId;
+    /**
+     * The resource to which the attached file is (being) uploaded to. Cases are the only current supported resource.  This value must be a valid ARN. 
+     */
+    AssociatedResourceArn: ARN;
+  }
+  export interface DeleteAttachedFileResponse {
+  }
   export interface DeleteContactEvaluationRequest {
     /**
      * The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
@@ -4382,6 +4845,22 @@ declare namespace Connect {
      */
     AgentStatus?: AgentStatus;
   }
+  export interface DescribeAuthenticationProfileRequest {
+    /**
+     * A unique identifier for the authentication profile. 
+     */
+    AuthenticationProfileId: AuthenticationProfileId;
+    /**
+     * The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
+     */
+    InstanceId: InstanceId;
+  }
+  export interface DescribeAuthenticationProfileResponse {
+    /**
+     * The authentication profile object being described.
+     */
+    AuthenticationProfile?: AuthenticationProfile;
+  }
   export interface DescribeContactEvaluationRequest {
     /**
      * The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
@@ -4749,6 +5228,20 @@ declare namespace Connect {
   export type Description = string;
   export type Description250 = string;
   export type DestinationId = string;
+  export interface DeviceInfo {
+    /**
+     * Name of the platform that the participant used for the call.
+     */
+    PlatformName?: PlatformName;
+    /**
+     * Version of the platform that the participant used for the call.
+     */
+    PlatformVersion?: PlatformVersion;
+    /**
+     * Operating system that the participant used for the call.
+     */
+    OperatingSystem?: OperatingSystem;
+  }
   export interface Dimensions {
     /**
      * Information about the queue for which metrics are returned.
@@ -4938,6 +5431,12 @@ declare namespace Connect {
      */
     UserProficiencies: UserProficiencyDisassociateList;
   }
+  export interface DisconnectDetails {
+    /**
+     * Indicates the potential disconnection issues for a call. This field is not populated if the service does not detect potential issues.
+     */
+    PotentialDisconnectIssue?: PotentialDisconnectIssue;
+  }
   export interface DisconnectReason {
     /**
      * A code that indicates how the contact was terminated.
@@ -4974,6 +5473,17 @@ declare namespace Connect {
   }
   export type DistributionList = Distribution[];
   export type Double = number;
+  export interface DownloadUrlMetadata {
+    /**
+     * A pre-signed URL that should be used to download the attached file. 
+     */
+    Url?: MetadataUrl;
+    /**
+     * The expiration time of the URL in ISO timestamp. It's specified in ISO 8601 format: yyyy-MM-ddThh:mm:ss.SSSZ. For example, 2019-11-08T02:41:28.172Z.
+     */
+    UrlExpiry?: ISO8601Datetime;
+  }
+  export type DurationInSeconds = number;
   export type Email = string;
   export interface EmailReference {
     /**
@@ -5012,6 +5522,8 @@ declare namespace Connect {
   }
   export type EndpointAddress = string;
   export type EndpointType = "TELEPHONE_NUMBER"|"VOIP"|"CONTACT_FLOW"|string;
+  export type ErrorCode = string;
+  export type ErrorMessage = string;
   export interface ErrorResult {
     /**
      * The error code.
@@ -5554,6 +6066,31 @@ declare namespace Connect {
   }
   export type EventBridgeActionName = string;
   export type EventSourceName = "OnPostCallAnalysisAvailable"|"OnRealTimeCallAnalysisAvailable"|"OnRealTimeChatAnalysisAvailable"|"OnPostChatAnalysisAvailable"|"OnZendeskTicketCreate"|"OnZendeskTicketStatusUpdate"|"OnSalesforceCaseCreate"|"OnContactEvaluationSubmit"|"OnMetricDataUpdate"|"OnCaseCreate"|"OnCaseUpdate"|string;
+  export interface Expiry {
+    /**
+     * The number of seconds to wait before expiring the routing step.
+     */
+    DurationInSeconds?: DurationInSeconds;
+    /**
+     * The timestamp indicating when the routing step expires.
+     */
+    ExpiryTimestamp?: timestamp;
+  }
+  export interface Expression {
+    /**
+     * An object to specify the predefined attribute condition.
+     */
+    AttributeCondition?: AttributeCondition;
+    /**
+     * List of routing expressions which will be AND-ed together.
+     */
+    AndExpression?: Expressions;
+    /**
+     * List of routing expressions which will be OR-ed together.
+     */
+    OrExpression?: Expressions;
+  }
+  export type Expressions = Expression[];
   export interface FailedRequest {
     /**
      * Request identifier provided in the API call in the ContactDataRequest to create a contact.
@@ -5588,7 +6125,7 @@ declare namespace Connect {
      */
     BooleanValue?: Boolean;
     /**
-     * a Double number value type.
+     * A Double number value type.
      */
     DoubleValue?: Double;
     /**
@@ -5601,6 +6138,12 @@ declare namespace Connect {
     StringValue?: FieldStringValue;
   }
   export type FieldValues = FieldValue[];
+  export type FileId = string;
+  export type FileIdList = FileId[];
+  export type FileName = string;
+  export type FileSizeInBytes = number;
+  export type FileStatusType = "APPROVED"|"REJECTED"|"PROCESSING"|"FAILED"|string;
+  export type FileUseCaseType = "ATTACHMENT"|string;
   export interface FilterV2 {
     /**
      * The key to use for filtering data. For example, QUEUE, ROUTING_PROFILE, AGENT, CHANNEL, AGENT_HIERARCHY_LEVEL_ONE, AGENT_HIERARCHY_LEVEL_TWO, AGENT_HIERARCHY_LEVEL_THREE, AGENT_HIERARCHY_LEVEL_FOUR, AGENT_HIERARCHY_LEVEL_FIVE. There must be at least 1 key and a maximum 5 keys. 
@@ -5649,6 +6192,70 @@ declare namespace Connect {
   export type FlowAssociationSummaryList = FlowAssociationSummary[];
   export type FunctionArn = string;
   export type FunctionArnsList = FunctionArn[];
+  export interface GetAttachedFileRequest {
+    /**
+     * The unique identifier of the Connect instance.
+     */
+    InstanceId: InstanceId;
+    /**
+     * The unique identifier of the attached file resource.
+     */
+    FileId: FileId;
+    /**
+     * Optional override for the expiry of the pre-signed S3 URL in seconds. The default value is 300.
+     */
+    UrlExpiryInSeconds?: URLExpiryInSeconds;
+    /**
+     * The resource to which the attached file is (being) uploaded to. Cases are the only current supported resource.  This value must be a valid ARN. 
+     */
+    AssociatedResourceArn: ARN;
+  }
+  export interface GetAttachedFileResponse {
+    /**
+     * The unique identifier of the attached file resource (ARN).
+     */
+    FileArn?: ARN;
+    /**
+     * The unique identifier of the attached file resource.
+     */
+    FileId?: FileId;
+    /**
+     * The time of Creation of the file resource as an ISO timestamp. It's specified in ISO 8601 format: yyyy-MM-ddThh:mm:ss.SSSZ. For example, 2024-05-03T02:41:28.172Z.
+     */
+    CreationTime?: ISO8601Datetime;
+    /**
+     * The current status of the attached file.
+     */
+    FileStatus?: FileStatusType;
+    /**
+     * A case-sensitive name of the attached file being uploaded.
+     */
+    FileName?: FileName;
+    /**
+     * The size of the attached file in bytes.
+     */
+    FileSizeInBytes: FileSizeInBytes;
+    /**
+     * The resource to which the attached file is (being) uploaded to. Cases are the only current supported resource.
+     */
+    AssociatedResourceArn?: ARN;
+    /**
+     * The use case for the file.
+     */
+    FileUseCaseType?: FileUseCaseType;
+    /**
+     * Represents the identity that created the file.
+     */
+    CreatedBy?: CreatedByInfo;
+    /**
+     * URL and expiry to be used when downloading the attached file. 
+     */
+    DownloadUrlMetadata?: DownloadUrlMetadata;
+    /**
+     * The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
+     */
+    Tags?: TagMap;
+  }
   export interface GetContactAttributesRequest {
     /**
      * The identifier of the Amazon Connect instance.
@@ -5859,15 +6466,15 @@ declare namespace Connect {
      */
     Interval?: IntervalDetails;
     /**
-     * The filters to apply to returned metrics. You can filter on the following resources:   Queues   Routing profiles   Agents   Channels   User hierarchy groups   Feature   Routing step expression   At least one filter must be passed from queues, routing profiles, agents, or user hierarchy groups. To filter by phone number, see Create a historical metrics report in the Amazon Connect Administrator's Guide. Note the following limits:    Filter keys: A maximum of 5 filter keys are supported in a single request. Valid filter keys: QUEUE | ROUTING_PROFILE | AGENT | CHANNEL | AGENT_HIERARCHY_LEVEL_ONE | AGENT_HIERARCHY_LEVEL_TWO | AGENT_HIERARCHY_LEVEL_THREE | AGENT_HIERARCHY_LEVEL_FOUR | AGENT_HIERARCHY_LEVEL_FIVE | FEATURE | CASE_TEMPLATE_ARN | CASE_STATUS | contact/segmentAttributes/connect:Subtype | ROUTING_STEP_EXPRESSION     Filter values: A maximum of 100 filter values are supported in a single request. VOICE, CHAT, and TASK are valid filterValue for the CHANNEL filter key. They do not count towards limitation of 100 filter values. For example, a GetMetricDataV2 request can filter by 50 queues, 35 agents, and 15 routing profiles for a total of 100 filter values, along with 3 channel filters.   contact_lens_conversational_analytics is a valid filterValue for the FEATURE filter key. It is available only to contacts analyzed by Contact Lens conversational analytics.  connect:Chat, connect:SMS, connect:Telephony, and connect:WebRTC are valid filterValue examples (not exhaustive) for the contact/segmentAttributes/connect:Subtype filter key.  ROUTING_STEP_EXPRESSION is a valid filter key with a filter value up to 3000 length. This filter is case and order sensitive. JSON string fields must be sorted in ascending order and JSON array order should be kept as is.  
+     * The filters to apply to returned metrics. You can filter on the following resources:   Agents   Channels   Feature   Queues   Routing profiles   Routing step expression   User hierarchy groups   At least one filter must be passed from queues, routing profiles, agents, or user hierarchy groups. To filter by phone number, see Create a historical metrics report in the Amazon Connect Administrator Guide. Note the following limits:    Filter keys: A maximum of 5 filter keys are supported in a single request. Valid filter keys: AGENT | AGENT_HIERARCHY_LEVEL_ONE | AGENT_HIERARCHY_LEVEL_TWO | AGENT_HIERARCHY_LEVEL_THREE | AGENT_HIERARCHY_LEVEL_FOUR | AGENT_HIERARCHY_LEVEL_FIVE | CASE_TEMPLATE_ARN | CASE_STATUS | CHANNEL | contact/segmentAttributes/connect:Subtype | FEATURE | FLOW_TYPE | FLOWS_NEXT_RESOURCE_ID | FLOWS_NEXT_RESOURCE_QUEUE_ID | FLOWS_OUTCOME_TYPE | FLOWS_RESOURCE_ID | INITIATION_METHOD | RESOURCE_PUBLISHED_TIMESTAMP | ROUTING_PROFILE | ROUTING_STEP_EXPRESSION | QUEUE | Q_CONNECT_ENABLED |     Filter values: A maximum of 100 filter values are supported in a single request. VOICE, CHAT, and TASK are valid filterValue for the CHANNEL filter key. They do not count towards limitation of 100 filter values. For example, a GetMetricDataV2 request can filter by 50 queues, 35 agents, and 15 routing profiles for a total of 100 filter values, along with 3 channel filters.   contact_lens_conversational_analytics is a valid filterValue for the FEATURE filter key. It is available only to contacts analyzed by Contact Lens conversational analytics.  connect:Chat, connect:SMS, connect:Telephony, and connect:WebRTC are valid filterValue examples (not exhaustive) for the contact/segmentAttributes/connect:Subtype filter key.  ROUTING_STEP_EXPRESSION is a valid filter key with a filter value up to 3000 length. This filter is case and order sensitive. JSON string fields must be sorted in ascending order and JSON array order should be kept as is.  Q_CONNECT_ENABLED. TRUE and FALSE are the only valid filterValues for the Q_CONNECT_ENABLED filter key.    TRUE includes all contacts that had Amazon Q in Connect enabled as part of the flow.   FALSE includes all contacts that did not have Amazon Q in Connect enabled as part of the flow   This filter is available only for contact record-driven metrics.   
      */
     Filters: FiltersV2List;
     /**
-     * The grouping applied to the metrics that are returned. For example, when results are grouped by queue, the metrics returned are grouped by queue. The values that are returned apply to the metrics for each queue. They are not aggregated for all queues. If no grouping is specified, a summary of all metrics is returned. Valid grouping keys: QUEUE | ROUTING_PROFILE | AGENT | CHANNEL | AGENT_HIERARCHY_LEVEL_ONE | AGENT_HIERARCHY_LEVEL_TWO | AGENT_HIERARCHY_LEVEL_THREE | AGENT_HIERARCHY_LEVEL_FOUR | AGENT_HIERARCHY_LEVEL_FIVE | CASE_TEMPLATE_ARN | CASE_STATUS | contact/segmentAttributes/connect:Subtype | ROUTING_STEP_EXPRESSION 
+     * The grouping applied to the metrics that are returned. For example, when results are grouped by queue, the metrics returned are grouped by queue. The values that are returned apply to the metrics for each queue. They are not aggregated for all queues. If no grouping is specified, a summary of all metrics is returned. Valid grouping keys: AGENT | AGENT_HIERARCHY_LEVEL_ONE | AGENT_HIERARCHY_LEVEL_TWO | AGENT_HIERARCHY_LEVEL_THREE | AGENT_HIERARCHY_LEVEL_FOUR | AGENT_HIERARCHY_LEVEL_FIVE | CASE_TEMPLATE_ARN | CASE_STATUS | CHANNEL | contact/segmentAttributes/connect:Subtype | FLOWS_RESOURCE_ID | FLOWS_MODULE_RESOURCE_ID | FLOW_TYPE | FLOWS_OUTCOME_TYPE | INITIATION_METHOD | Q_CONNECT_ENABLED | QUEUE | RESOURCE_PUBLISHED_TIMESTAMP | ROUTING_PROFILE | ROUTING_STEP_EXPRESSION 
      */
     Groupings?: GroupingsV2;
     /**
-     * The metrics to retrieve. Specify the name, groupings, and filters for each metric. The following historical metrics are available. For a description of each metric, see Historical metrics definitions in the Amazon Connect Administrator's Guide.  ABANDONMENT_RATE  Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype UI name: Abandonment rate   AGENT_ADHERENT_TIME  This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy  UI name: Adherent time   AGENT_ANSWER_RATE  Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Agent answer rate   AGENT_NON_ADHERENT_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Non-adherent time   AGENT_NON_RESPONSE  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy  UI name: Agent non-response   AGENT_NON_RESPONSE_WITHOUT_CUSTOMER_ABANDONS  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy Data for this metric is available starting from October 1, 2023 0:00:00 GMT. UI name: Agent non-response without customer abandons   AGENT_OCCUPANCY  Unit: Percentage Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy  UI name: Occupancy   AGENT_SCHEDULE_ADHERENCE  This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available. Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Adherence   AGENT_SCHEDULED_TIME  This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Scheduled time   AVG_ABANDON_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype UI name: Average queue abandon time   AVG_ACTIVE_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Average active time   AVG_AFTER_CONTACT_WORK_TIME  Unit: Seconds Valid metric filter key: INITIATION_METHOD  Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype UI name: Average after contact work time   Feature is a valid filter but not a valid grouping.   AVG_AGENT_CONNECTING_TIME  Unit: Seconds Valid metric filter key: INITIATION_METHOD. For now, this metric only supports the following as INITIATION_METHOD: INBOUND | OUTBOUND | CALLBACK | API  Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Average agent API connecting time   The Negate key in Metric Level Filters is not applicable for this metric.   AVG_AGENT_PAUSE_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Average agent pause time   AVG_CASE_RELATED_CONTACTS  Unit: Count Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Average contacts per case   AVG_CASE_RESOLUTION_TIME  Unit: Seconds Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Average case resolution time   AVG_CONTACT_DURATION  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype UI name: Average contact duration   Feature is a valid filter but not a valid grouping.   AVG_CONVERSATION_DURATION  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype UI name: Average conversation duration   AVG_GREETING_TIME_AGENT  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Average greeting time agent    AVG_HANDLE_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, RoutingStepExpression UI name: Average handle time   Feature is a valid filter but not a valid grouping.   AVG_HOLD_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype UI name: Average customer hold time   Feature is a valid filter but not a valid grouping.   AVG_HOLD_TIME_ALL_CONTACTS  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Average customer hold time all contacts   AVG_HOLDS  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype UI name: Average holds   Feature is a valid filter but not a valid grouping.   AVG_INTERACTION_AND_HOLD_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Average agent interaction and customer hold time   AVG_INTERACTION_TIME  Unit: Seconds Valid metric filter key: INITIATION_METHOD  Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype UI name: Average agent interaction time   Feature is a valid filter but not a valid grouping.   AVG_INTERRUPTIONS_AGENT  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Average interruptions agent    AVG_INTERRUPTION_TIME_AGENT  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Average interruption time agent   AVG_NON_TALK_TIME  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Average non-talk time   AVG_QUEUE_ANSWER_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype UI name: Average queue answer time   Feature is a valid filter but not a valid grouping.   AVG_RESOLUTION_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype UI name: Average resolution time   AVG_TALK_TIME  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Average talk time   AVG_TALK_TIME_AGENT  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Average talk time agent   AVG_TALK_TIME_CUSTOMER  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Average talk time customer   CASES_CREATED  Unit: Count Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Cases created   CONTACTS_ABANDONED  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, RoutingStepExpression UI name: Contact abandoned   CONTACTS_CREATED  Unit: Count Valid metric filter key: INITIATION_METHOD  Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype UI name: Contacts created   Feature is a valid filter but not a valid grouping.   CONTACTS_HANDLED  Unit: Count Valid metric filter key: INITIATION_METHOD, DISCONNECT_REASON  Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, RoutingStepExpression UI name: API contacts handled   Feature is a valid filter but not a valid grouping.   CONTACTS_HANDLED_BY_CONNECTED_TO_AGENT  Unit: Count Valid metric filter key: INITIATION_METHOD  Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Contacts handled by Connected to agent   CONTACTS_HOLD_ABANDONS  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Contacts hold disconnect   CONTACTS_ON_HOLD_AGENT_DISCONNECT  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Contacts hold agent disconnect   CONTACTS_ON_HOLD_CUSTOMER_DISCONNECT  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Contacts hold customer disconnect   CONTACTS_PUT_ON_HOLD  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Contacts put on hold   CONTACTS_TRANSFERRED_OUT_EXTERNAL  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Contacts transferred out external   CONTACTS_TRANSFERRED_OUT_INTERNAL  Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Contacts transferred out internal   CONTACTS_QUEUED  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Contacts queued   CONTACTS_QUEUED_BY_ENQUEUE  Unit: Count Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Contacts queued by Enqueue   CONTACTS_RESOLVED_IN_X  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype Threshold: For ThresholdValue enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than"). UI name: Contacts resolved in X   CONTACTS_TRANSFERRED_OUT  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype UI name: Contacts transferred out   Feature is a valid filter but not a valid grouping.   CONTACTS_TRANSFERRED_OUT_BY_AGENT  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Contacts transferred out by agent   CONTACTS_TRANSFERRED_OUT_FROM_QUEUE  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Contacts transferred out queue   CURRENT_CASES  Unit: Count Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Current cases   MAX_QUEUED_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Maximum queued time   PERCENT_CASES_FIRST_CONTACT_RESOLVED  Unit: Percent Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Cases resolved on first contact   PERCENT_CONTACTS_STEP_EXPIRED  Unit: Percent Valid groupings and filters: Queue, RoutingStepExpression UI name: Not available   PERCENT_CONTACTS_STEP_JOINED  Unit: Percent Valid groupings and filters: Queue, RoutingStepExpression UI name: Not available   PERCENT_NON_TALK_TIME  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Percentage Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Non-talk time percent   PERCENT_TALK_TIME  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Percentage Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Talk time percent   PERCENT_TALK_TIME_AGENT  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Percentage Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Talk time agent percent   PERCENT_TALK_TIME_CUSTOMER  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Percentage Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Talk time customer percent   REOPENED_CASE_ACTIONS  Unit: Count Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Cases reopened   RESOLVED_CASE_ACTIONS  Unit: Count Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Cases resolved   SERVICE_LEVEL  You can include up to 20 SERVICE_LEVEL metrics in a request. Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than").  UI name: Service level X   STEP_CONTACTS_QUEUED  Unit: Count Valid groupings and filters: Queue, RoutingStepExpression UI name: Not available  SUM_AFTER_CONTACT_WORK_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: After contact work time   SUM_CONNECTING_TIME_AGENT  Unit: Seconds Valid metric filter key: INITIATION_METHOD. This metric only supports the following filter keys as INITIATION_METHOD: INBOUND | OUTBOUND | CALLBACK | API  Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Agent API connecting time   The Negate key in Metric Level Filters is not applicable for this metric.   SUM_CONTACT_FLOW_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Contact flow time   SUM_CONTACT_TIME_AGENT  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Agent on contact time   SUM_CONTACTS_ANSWERED_IN_X  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than").  UI name: Contacts answered in X seconds   SUM_CONTACTS_ABANDONED_IN_X  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than").  UI name: Contacts abandoned in X seconds   SUM_CONTACTS_DISCONNECTED   Valid metric filter key: DISCONNECT_REASON  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Contact disconnected   SUM_ERROR_STATUS_TIME_AGENT  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Error status time   SUM_HANDLE_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Contact handle time   SUM_HOLD_TIME  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Customer hold time   SUM_IDLE_TIME_AGENT  Unit: Seconds Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy UI name: Agent idle time   SUM_INTERACTION_AND_HOLD_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Agent interaction and hold time   SUM_INTERACTION_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Agent interaction time   SUM_NON_PRODUCTIVE_TIME_AGENT  Unit: Seconds Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy UI name: Non-Productive Time   SUM_ONLINE_TIME_AGENT  Unit: Seconds Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy UI name: Online time   SUM_RETRY_CALLBACK_ATTEMPTS  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype UI name: Callback attempts   
+     * The metrics to retrieve. Specify the name, groupings, and filters for each metric. The following historical metrics are available. For a description of each metric, see Historical metrics definitions in the Amazon Connect Administrator Guide.  ABANDONMENT_RATE  Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Abandonment rate   AGENT_ADHERENT_TIME  This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy  UI name: Adherent time   AGENT_ANSWER_RATE  Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Agent answer rate   AGENT_NON_ADHERENT_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Non-adherent time   AGENT_NON_RESPONSE  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy  UI name: Agent non-response   AGENT_NON_RESPONSE_WITHOUT_CUSTOMER_ABANDONS  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy Data for this metric is available starting from October 1, 2023 0:00:00 GMT. UI name: Agent non-response without customer abandons   AGENT_OCCUPANCY  Unit: Percentage Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy  UI name: Occupancy   AGENT_SCHEDULE_ADHERENCE  This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available. Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Adherence   AGENT_SCHEDULED_TIME  This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Scheduled time   AVG_ABANDON_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average queue abandon time   AVG_ACTIVE_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Average active time   AVG_AFTER_CONTACT_WORK_TIME  Unit: Seconds Valid metric filter key: INITIATION_METHOD  Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average after contact work time   Feature is a valid filter but not a valid grouping.   AVG_AGENT_CONNECTING_TIME  Unit: Seconds Valid metric filter key: INITIATION_METHOD. For now, this metric only supports the following as INITIATION_METHOD: INBOUND | OUTBOUND | CALLBACK | API  Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Average agent API connecting time   The Negate key in Metric Level Filters is not applicable for this metric.   AVG_AGENT_PAUSE_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Average agent pause time   AVG_CASE_RELATED_CONTACTS  Unit: Count Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Average contacts per case   AVG_CASE_RESOLUTION_TIME  Unit: Seconds Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Average case resolution time   AVG_CONTACT_DURATION  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average contact duration   Feature is a valid filter but not a valid grouping.   AVG_CONVERSATION_DURATION  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average conversation duration   AVG_FLOW_TIME  Unit: Seconds Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource published timestamp UI name: Average flow time   AVG_GREETING_TIME_AGENT  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average agent greeting time   AVG_HANDLE_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, RoutingStepExpression UI name: Average handle time   Feature is a valid filter but not a valid grouping.   AVG_HOLD_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average customer hold time   Feature is a valid filter but not a valid grouping.   AVG_HOLD_TIME_ALL_CONTACTS  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average customer hold time all contacts   AVG_HOLDS  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average holds   Feature is a valid filter but not a valid grouping.   AVG_INTERACTION_AND_HOLD_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average agent interaction and customer hold time   AVG_INTERACTION_TIME  Unit: Seconds Valid metric filter key: INITIATION_METHOD  Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average agent interaction time   Feature is a valid filter but not a valid grouping.   AVG_INTERRUPTIONS_AGENT  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average agent interruptions   AVG_INTERRUPTION_TIME_AGENT  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average agent interruption time   AVG_NON_TALK_TIME  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average non-talk time   AVG_QUEUE_ANSWER_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average queue answer time   Feature is a valid filter but not a valid grouping.   AVG_RESOLUTION_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average resolution time   AVG_TALK_TIME  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average talk time   AVG_TALK_TIME_AGENT  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average agent talk time   AVG_TALK_TIME_CUSTOMER  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Average customer talk time   CASES_CREATED  Unit: Count Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Cases created   CONTACTS_CREATED  Unit: Count Valid metric filter key: INITIATION_METHOD  Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Contacts created   Feature is a valid filter but not a valid grouping.   CONTACTS_HANDLED  Unit: Count Valid metric filter key: INITIATION_METHOD, DISCONNECT_REASON  Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, RoutingStepExpression, Q in Connect UI name: API contacts handled   Feature is a valid filter but not a valid grouping.   CONTACTS_HANDLED_BY_CONNECTED_TO_AGENT  Unit: Count Valid metric filter key: INITIATION_METHOD  Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Contacts handled (connected to agent timestamp)   CONTACTS_HOLD_ABANDONS  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Contacts hold disconnect   CONTACTS_ON_HOLD_AGENT_DISCONNECT  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Contacts hold agent disconnect   CONTACTS_ON_HOLD_CUSTOMER_DISCONNECT  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Contacts hold customer disconnect   CONTACTS_PUT_ON_HOLD  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Contacts put on hold   CONTACTS_TRANSFERRED_OUT_EXTERNAL  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Contacts transferred out external   CONTACTS_TRANSFERRED_OUT_INTERNAL  Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Contacts transferred out internal   CONTACTS_QUEUED  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Contacts queued   CONTACTS_QUEUED_BY_ENQUEUE  Unit: Count Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype UI name: Contacts queued (enqueue timestamp)   CONTACTS_REMOVED_FROM_QUEUE_IN_X  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Q in Connect Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than"). UI name: This metric is not available in Amazon Connect admin website.   CONTACTS_RESOLVED_IN_X  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect Threshold: For ThresholdValue enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than"). UI name: Contacts resolved in X   CONTACTS_TRANSFERRED_OUT  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Contacts transferred out   Feature is a valid filter but not a valid grouping.   CONTACTS_TRANSFERRED_OUT_BY_AGENT  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Contacts transferred out by agent   CONTACTS_TRANSFERRED_OUT_FROM_QUEUE  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Contacts transferred out queue   CURRENT_CASES  Unit: Count Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Current cases   FLOWS_OUTCOME  Unit: Count Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource published timestamp UI name: Flows outcome   FLOWS_STARTED  Unit: Count Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows resource ID, Initiation method, Resource published timestamp UI name: Flows started   MAX_FLOW_TIME  Unit: Seconds Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource published timestamp UI name: Maximum flow time   MAX_QUEUED_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Maximum queued time   MIN_FLOW_TIME  Unit: Seconds Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource published timestamp UI name: Minimum flow time   PERCENT_CASES_FIRST_CONTACT_RESOLVED  Unit: Percent Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Cases resolved on first contact   PERCENT_CONTACTS_STEP_EXPIRED  Unit: Percent Valid groupings and filters: Queue, RoutingStepExpression UI name: This metric is available in Real-time Metrics UI but not on the Historical Metrics UI.  PERCENT_CONTACTS_STEP_JOINED  Unit: Percent Valid groupings and filters: Queue, RoutingStepExpression UI name: This metric is available in Real-time Metrics UI but not on the Historical Metrics UI.  PERCENT_FLOWS_OUTCOME  Unit: Percent Valid metric filter key: FLOWS_OUTCOME_TYPE  Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource published timestamp UI name: Flows outcome percentage.  The FLOWS_OUTCOME_TYPE is not a valid grouping.   PERCENT_NON_TALK_TIME  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Percentage Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Non-talk time percent   PERCENT_TALK_TIME  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Percentage Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Talk time percent   PERCENT_TALK_TIME_AGENT  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Percentage Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Agent talk time percent   PERCENT_TALK_TIME_CUSTOMER  This metric is available only for contacts analyzed by Contact Lens conversational analytics. Unit: Percentage Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Customer talk time percent   REOPENED_CASE_ACTIONS  Unit: Count Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Cases reopened   RESOLVED_CASE_ACTIONS  Unit: Count Required filter key: CASE_TEMPLATE_ARN Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS UI name: Cases resolved   SERVICE_LEVEL  You can include up to 20 SERVICE_LEVEL metrics in a request. Unit: Percent Valid groupings and filters: Queue, Channel, Routing Profile, Q in Connect Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than").  UI name: Service level X   STEP_CONTACTS_QUEUED  Unit: Count Valid groupings and filters: Queue, RoutingStepExpression UI name: This metric is available in Real-time Metrics UI but not on the Historical Metrics UI.  SUM_AFTER_CONTACT_WORK_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: After contact work time   SUM_CONNECTING_TIME_AGENT  Unit: Seconds Valid metric filter key: INITIATION_METHOD. This metric only supports the following filter keys as INITIATION_METHOD: INBOUND | OUTBOUND | CALLBACK | API  Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Agent API connecting time   The Negate key in Metric Level Filters is not applicable for this metric.   SUM_CONTACTS_ABANDONED  Unit: Count Metric filter:    Valid values: API| Incoming | Outbound | Transfer | Callback | Queue_Transfer| Disconnect    Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, RoutingStepExpression, Q in Connect UI name: Contact abandoned   SUM_CONTACTS_ABANDONED_IN_X  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than").  UI name: Contacts abandoned in X seconds   SUM_CONTACTS_ANSWERED_IN_X  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than").  UI name: Contacts answered in X seconds   SUM_CONTACT_FLOW_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Contact flow time   SUM_CONTACT_TIME_AGENT  Unit: Seconds Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy UI name: Agent on contact time   SUM_CONTACTS_DISCONNECTED   Valid metric filter key: DISCONNECT_REASON  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Contact disconnected   SUM_ERROR_STATUS_TIME_AGENT  Unit: Seconds Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy UI name: Error status time   SUM_HANDLE_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Contact handle time   SUM_HOLD_TIME  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Customer hold time   SUM_IDLE_TIME_AGENT  Unit: Seconds Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy UI name: Agent idle time   SUM_INTERACTION_AND_HOLD_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect UI name: Agent interaction and hold time   SUM_INTERACTION_TIME  Unit: Seconds Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy UI name: Agent interaction time   SUM_NON_PRODUCTIVE_TIME_AGENT  Unit: Seconds Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy UI name: Non-Productive Time   SUM_ONLINE_TIME_AGENT  Unit: Seconds Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy UI name: Online time   SUM_RETRY_CALLBACK_ATTEMPTS  Unit: Count Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect UI name: Callback attempts   
      */
     Metrics: MetricsV2;
     /**
@@ -6094,6 +6701,28 @@ declare namespace Connect {
      */
     Arn?: ARN;
   }
+  export interface HierarchyGroups {
+    /**
+     * The group at level one of the agent hierarchy.
+     */
+    Level1?: AgentHierarchyGroup;
+    /**
+     * The group at level two of the agent hierarchy.
+     */
+    Level2?: AgentHierarchyGroup;
+    /**
+     * The group at level three of the agent hierarchy.
+     */
+    Level3?: AgentHierarchyGroup;
+    /**
+     * The group at level four of the agent hierarchy.
+     */
+    Level4?: AgentHierarchyGroup;
+    /**
+     * The group at level five of the agent hierarchy.
+     */
+    Level5?: AgentHierarchyGroup;
+  }
   export interface HierarchyLevel {
     /**
      * The identifier of the hierarchy level.
@@ -6401,6 +7030,7 @@ declare namespace Connect {
     PhoneNumberArn?: ARN;
   }
   export type InboundCallsEnabled = boolean;
+  export type Index = number;
   export type InitiationMethodList = ContactInitiationMethod[];
   export interface Instance {
     /**
@@ -6592,6 +7222,8 @@ declare namespace Connect {
     Id?: TaskTemplateFieldIdentifier;
   }
   export type InvisibleTaskTemplateFields = InvisibleFieldInfo[];
+  export type IpCidr = string;
+  export type IpCidrList = IpCidr[];
   export type JoinToken = string;
   export type KeyId = string;
   export interface KinesisFirehoseConfig {
@@ -6728,6 +7360,30 @@ declare namespace Connect {
      */
     NextToken?: NextToken;
   }
+  export interface ListAuthenticationProfilesRequest {
+    /**
+     * The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
+     */
+    InstanceId: InstanceId;
+    /**
+     * The maximum number of results to return per page.
+     */
+    MaxResults?: MaxResult1000;
+    /**
+     * The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
+     */
+    NextToken?: NextToken;
+  }
+  export interface ListAuthenticationProfilesResponse {
+    /**
+     * A summary of a given authentication profile.
+     */
+    AuthenticationProfileSummaryList?: AuthenticationProfileSummaryList;
+    /**
+     * If there are additional results, this is the token for the next set of results.
+     */
+    NextToken?: NextToken;
+  }
   export interface ListBotsRequest {
     /**
      * The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
@@ -7917,6 +8573,12 @@ declare namespace Connect {
     NextToken?: ViewsNextToken;
   }
   export type Long = number;
+  export interface MatchCriteria {
+    /**
+     * An object to define AgentIds.
+     */
+    AgentsCriteria?: AgentsCriteria;
+  }
   export type MaxResult10 = number;
   export type MaxResult100 = number;
   export type MaxResult1000 = number;
@@ -7990,6 +8652,7 @@ declare namespace Connect {
     Audio?: AudioFeatures;
   }
   export type MeetingId = string;
+  export type MetadataUrl = string;
   export type MetricDataCollectionsV2 = MetricDataV2[];
   export interface MetricDataV2 {
     /**
@@ -8003,7 +8666,7 @@ declare namespace Connect {
   }
   export interface MetricFilterV2 {
     /**
-     * The key to use for filtering data.  Valid metric filter keys: INITIATION_METHOD, DISCONNECT_REASON. These are the same values as the InitiationMethod and DisconnectReason in the contact record. For more information, see ContactTraceRecord in the Amazon Connect Administrator's Guide. 
+     * The key to use for filtering data.  Valid metric filter keys: INITIATION_METHOD, DISCONNECT_REASON. These are the same values as the InitiationMethod and DisconnectReason in the contact record. For more information, see ContactTraceRecord in the Amazon Connect Administrator Guide. 
      */
     MetricFilterKey?: String;
     /**
@@ -8126,6 +8789,7 @@ declare namespace Connect {
      */
     UserIds?: UserIdList;
   }
+  export type NullableProficiencyLevel = number;
   export interface NumberReference {
     /**
      * Identifier of the number reference.
@@ -8143,6 +8807,7 @@ declare namespace Connect {
      */
     Label: NumericQuestionPropertyAutomationLabel;
   }
+  export type OperatingSystem = string;
   export type Origin = string;
   export type OriginsList = Origin[];
   export interface OutboundCallerConfig {
@@ -8305,6 +8970,11 @@ declare namespace Connect {
   export type PhoneNumberWorkflowMessage = string;
   export type PhoneNumberWorkflowStatus = "CLAIMED"|"IN_PROGRESS"|"FAILED"|string;
   export type PhoneType = "SOFT_PHONE"|"DESK_PHONE"|string;
+  export type PlatformName = string;
+  export type PlatformVersion = string;
+  export type PotentialAudioQualityIssue = string;
+  export type PotentialAudioQualityIssues = PotentialAudioQualityIssue[];
+  export type PotentialDisconnectIssue = string;
   export interface PredefinedAttribute {
     /**
      * The name of the predefined attribute.
@@ -8363,6 +9033,7 @@ declare namespace Connect {
   export type Prefix = string;
   export type Priority = number;
   export type ProficiencyLevel = number;
+  export type ProficiencyValue = string;
   export interface Prompt {
     /**
      * The Amazon Resource Name (ARN) of the prompt.
@@ -8455,6 +9126,16 @@ declare namespace Connect {
   }
   export interface PutUserStatusResponse {
   }
+  export interface QualityMetrics {
+    /**
+     * Information about the quality of Agent media connection.
+     */
+    Agent?: AgentQualityMetrics;
+    /**
+     * Information about the quality of Customer media connection.
+     */
+    Customer?: CustomerQualityMetrics;
+  }
   export interface Queue {
     /**
      * The name of the queue.
@@ -8958,6 +9639,7 @@ declare namespace Connect {
   export type ReferenceType = "URL"|"ATTACHMENT"|"NUMBER"|"STRING"|"DATE"|"EMAIL"|string;
   export type ReferenceTypes = ReferenceType[];
   export type ReferenceValue = string;
+  export type RefreshTokenDuration = number;
   export type RegionName = string;
   export type RehydrationType = "ENTIRE_PAST_SESSION"|"FROM_SEGMENT"|string;
   export interface ReleasePhoneNumberRequest {
@@ -9047,6 +9729,21 @@ declare namespace Connect {
   }
   export interface ResumeContactResponse {
   }
+  export interface RoutingCriteria {
+    /**
+     * List of routing steps. When Amazon Connect does not find an available agent meeting the requirements in a step for a given step duration, the routing criteria will move on to the next step sequentially until a join is completed with an agent. When all steps are exhausted, the contact will be offered to any agent in the queue.
+     */
+    Steps?: Steps;
+    /**
+     * The timestamp indicating when the routing criteria is set to active. A routing criteria is activated when contact is transferred to a queue. ActivationTimestamp will be set on routing criteria for contacts in agent queue even though Routing criteria is never activated for contacts in agent queue.
+     */
+    ActivationTimestamp?: timestamp;
+    /**
+     * Information about the index of the routing criteria.
+     */
+    Index?: Index;
+  }
+  export type RoutingCriteriaStepStatus = "ACTIVE"|"INACTIVE"|"JOINED"|"EXPIRED"|string;
   export type RoutingExpression = string;
   export type RoutingExpressions = RoutingExpression[];
   export interface RoutingProfile {
@@ -9106,6 +9803,10 @@ declare namespace Connect {
      * Whether this a default routing profile.
      */
     IsDefault?: Boolean;
+    /**
+     * The IDs of the associated queue.
+     */
+    AssociatedQueueIds?: AssociatedQueueIdList;
   }
   export type RoutingProfileDescription = string;
   export type RoutingProfileId = string;
@@ -9185,7 +9886,7 @@ declare namespace Connect {
      */
     AndConditions?: RoutingProfileSearchConditionList;
     /**
-     * A leaf node condition which can be used to specify a string condition.  The currently supported values for FieldName are name, description, and resourceID. 
+     * A leaf node condition which can be used to specify a string condition.  The currently supported values for FieldName are associatedQueueIds, name, description, and resourceID. 
      */
     StringCondition?: StringCondition;
   }
@@ -9405,6 +10106,78 @@ declare namespace Connect {
      */
     AvailableNumbersList?: AvailableNumbersList;
   }
+  export interface SearchContactFlowModulesRequest {
+    /**
+     * The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
+     */
+    InstanceId: InstanceId;
+    /**
+     * The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
+     */
+    NextToken?: NextToken2500;
+    /**
+     * The maximum number of results to return per page.
+     */
+    MaxResults?: MaxResult100;
+    /**
+     * Filters to be applied to search results.
+     */
+    SearchFilter?: ContactFlowModuleSearchFilter;
+    /**
+     * The search criteria to be used to return contact flow modules.  The name and description fields support "contains" queries with a minimum of 2 characters and a maximum of 25 characters. Any queries with character lengths outside of this range will result in invalid results. 
+     */
+    SearchCriteria?: ContactFlowModuleSearchCriteria;
+  }
+  export interface SearchContactFlowModulesResponse {
+    /**
+     * The search criteria to be used to return contact flow modules.
+     */
+    ContactFlowModules?: ContactFlowModuleSearchSummaryList;
+    /**
+     * If there are additional results, this is the token for the next set of results.
+     */
+    NextToken?: NextToken2500;
+    /**
+     * The total number of contact flows which matched your search query.
+     */
+    ApproximateTotalCount?: ApproximateTotalCount;
+  }
+  export interface SearchContactFlowsRequest {
+    /**
+     * The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
+     */
+    InstanceId: InstanceId;
+    /**
+     * The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
+     */
+    NextToken?: NextToken2500;
+    /**
+     * The maximum number of results to return per page.
+     */
+    MaxResults?: MaxResult100;
+    /**
+     * Filters to be applied to search results.
+     */
+    SearchFilter?: ContactFlowSearchFilter;
+    /**
+     * The search criteria to be used to return flows.  The name and description fields support "contains" queries with a minimum of 2 characters and a maximum of 25 characters. Any queries with character lengths outside of this range will result in invalid results. 
+     */
+    SearchCriteria?: ContactFlowSearchCriteria;
+  }
+  export interface SearchContactFlowsResponse {
+    /**
+     * Information about the flows.
+     */
+    ContactFlows?: ContactFlowSearchSummaryList;
+    /**
+     * If there are additional results, this is the token for the next set of results.
+     */
+    NextToken?: NextToken2500;
+    /**
+     * The total number of contact flows which matched your search query.
+     */
+    ApproximateTotalCount?: ApproximateTotalCount;
+  }
   export type SearchContactsMatchType = "MATCH_ALL"|"MATCH_ANY"|string;
   export interface SearchContactsRequest {
     /**
@@ -9487,7 +10260,7 @@ declare namespace Connect {
      */
     QueueIds?: QueueIdList;
     /**
-     * The search criteria based on user-defined contact attributes that have been configured for contact search. For more information, see Search by customer contact attributes in the Amazon Connect Administrator Guide.  To use SearchableContactAttributes in a search request, the GetContactAttributes action is required to perform an API request. For more information, see https://docs.aws.amazon.com/service-authorization/latest/reference/list_amazonconnect.html#amazonconnect-actions-as-permissionsActions defined by Amazon Connect. 
+     * The search criteria based on user-defined contact attributes that have been configured for contact search. For more information, see Search by custom contact attributes in the Amazon Connect Administrator Guide.  To use SearchableContactAttributes in a search request, the GetContactAttributes action is required to perform an API request. For more information, see https://docs.aws.amazon.com/service-authorization/latest/reference/list_amazonconnect.html#amazonconnect-actions-as-permissionsActions defined by Amazon Connect. 
      */
     SearchableContactAttributes?: SearchableContactAttributes;
   }
@@ -10118,6 +10891,70 @@ declare namespace Connect {
   export type SourceApplicationName = string;
   export type SourceId = string;
   export type SourceType = "SALESFORCE"|"ZENDESK"|"CASES"|string;
+  export interface StartAttachedFileUploadRequest {
+    /**
+     * A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. If not provided, the Amazon Web Services SDK populates this field. For more information about idempotency, see Making retries safe with idempotent APIs.
+     */
+    ClientToken?: ClientToken;
+    /**
+     * The unique identifier of the Amazon Connect instance.
+     */
+    InstanceId: InstanceId;
+    /**
+     * A case-sensitive name of the attached file being uploaded.
+     */
+    FileName: FileName;
+    /**
+     * The size of the attached file in bytes.
+     */
+    FileSizeInBytes: FileSizeInBytes;
+    /**
+     * Optional override for the expiry of the pre-signed S3 URL in seconds. The default value is 300.
+     */
+    UrlExpiryInSeconds?: URLExpiryInSeconds;
+    /**
+     * The use case for the file.
+     */
+    FileUseCaseType: FileUseCaseType;
+    /**
+     * The resource to which the attached file is (being) uploaded to. Cases are the only current supported resource.  This value must be a valid ARN. 
+     */
+    AssociatedResourceArn: ARN;
+    /**
+     * Represents the identity that created the file.
+     */
+    CreatedBy?: CreatedByInfo;
+    /**
+     * The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
+     */
+    Tags?: TagMap;
+  }
+  export interface StartAttachedFileUploadResponse {
+    /**
+     * The unique identifier of the attached file resource (ARN).
+     */
+    FileArn?: ARN;
+    /**
+     * The unique identifier of the attached file resource.
+     */
+    FileId?: FileId;
+    /**
+     * The time of Creation of the file resource as an ISO timestamp. It's specified in ISO 8601 format: yyyy-MM-ddThh:mm:ss.SSSZ. For example, 2024-05-03T02:41:28.172Z.
+     */
+    CreationTime?: ISO8601Datetime;
+    /**
+     * The current status of the attached file.
+     */
+    FileStatus?: FileStatusType;
+    /**
+     * Represents the identity that created the file.
+     */
+    CreatedBy?: CreatedByInfo;
+    /**
+     * Information to be used while uploading the attached file. 
+     */
+    UploadUrlMetadata?: UploadUrlMetadata;
+  }
   export interface StartChatContactRequest {
     /**
      * The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
@@ -10384,7 +11221,7 @@ declare namespace Connect {
      */
     ClientToken?: ClientToken;
     /**
-     * The identifier of the flow for the call. To see the ContactFlowId in the Amazon Connect admin website, on the navigation menu go to Routing, Contact Flows. Choose the flow. On the flow page, under the name of the flow, choose Show additional flow information. The ContactFlowId is the last part of the ARN, shown here in bold:  arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/846ec553-a005-41c0-8341-xxxxxxxxxxxx 
+     * The identifier of the flow for the call. To see the ContactFlowId in the Amazon Connect admin website, on the navigation menu go to Routing, Flows. Choose the flow. On the flow page, under the name of the flow, choose Show additional flow information. The ContactFlowId is the last part of the ARN, shown here in bold:  arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/846ec553-a005-41c0-8341-xxxxxxxxxxxx 
      */
     ContactFlowId: ContactFlowId;
     /**
@@ -10428,6 +11265,21 @@ declare namespace Connect {
     ParticipantToken?: ParticipantToken;
   }
   export type Statistic = "SUM"|"MAX"|"AVG"|string;
+  export interface Step {
+    /**
+     * An object to specify the expiration of a routing step.
+     */
+    Expiry?: Expiry;
+    /**
+     * A tagged union to specify expression for a routing step.
+     */
+    Expression?: Expression;
+    /**
+     * Represents status of the Routing step.
+     */
+    Status?: RoutingCriteriaStepStatus;
+  }
+  export type Steps = Step[];
   export interface StopContactRecordingRequest {
     /**
      * The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
@@ -10931,6 +11783,7 @@ declare namespace Connect {
     ContactArn?: ARN;
   }
   export type URI = string;
+  export type URLExpiryInSeconds = number;
   export type Unit = "SECONDS"|"COUNT"|"PERCENT"|string;
   export interface UntagContactRequest {
     /**
@@ -10989,6 +11842,36 @@ declare namespace Connect {
      */
     ResetOrderNumber?: Boolean;
   }
+  export interface UpdateAuthenticationProfileRequest {
+    /**
+     * A unique identifier for the authentication profile. 
+     */
+    AuthenticationProfileId: AuthenticationProfileId;
+    /**
+     * The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
+     */
+    InstanceId: InstanceId;
+    /**
+     * The name for the authentication profile.
+     */
+    Name?: AuthenticationProfileName;
+    /**
+     * The description for the authentication profile.
+     */
+    Description?: AuthenticationProfileDescription;
+    /**
+     * A list of IP address range strings that are allowed to access the instance. For more information on how to configure IP addresses, seeConfigure session timeouts in the Amazon Connect Administrator Guide.
+     */
+    AllowedIps?: IpCidrList;
+    /**
+     * A list of IP address range strings that are blocked from accessing the instance. For more information on how to configure IP addresses, For more information on how to configure IP addresses, see Configure IP-based access control in the Amazon Connect Administrator Guide. 
+     */
+    BlockedIps?: IpCidrList;
+    /**
+     * The short lived session duration configuration for users logged in to Amazon Connect, in minutes. This value determines the maximum possible time before an agent is authenticated. For more information, For more information on how to configure IP addresses, see Configure session timeouts in the Amazon Connect Administrator Guide. 
+     */
+    PeriodicSessionDuration?: AccessTokenDuration;
+  }
   export interface UpdateCaseActionDefinition {
     /**
      * An array of objects with Field ID and Value data.
@@ -11005,7 +11888,7 @@ declare namespace Connect {
      */
     InstanceId: InstanceId;
     /**
-     * The Amazon Connect attributes. These attributes can be accessed in flows just like any other contact attributes. You can have up to 32,768 UTF-8 bytes across all attributes for a contact. Attribute keys can include only alphanumeric, dash, and underscore characters.
+     * The Amazon Connect attributes. These attributes can be accessed in flows just like any other contact attributes. You can have up to 32,768 UTF-8 bytes across all attributes for a contact. Attribute keys can include only alphanumeric, dash, and underscore characters. When the attributes for a contact exceed 32 KB, the contact is routed down the Error branch of the flow. As a mitigation, consider the following options:   Remove unnecessary attributes by setting their values to empty.   If the attributes are only used in one flow and don't need to be referred to outside of that flow (for example, by a Lambda or another flow), then use flow attributes. This way you aren't needlessly persisting the 32 KB of information from one flow to another. For more information, see Flow block: Set contact attributes in the Amazon Connect Administrator Guide.   
      */
     Attributes: Attributes;
   }
@@ -11922,7 +12805,24 @@ declare namespace Connect {
   }
   export interface UpdateViewMetadataResponse {
   }
+  export interface UploadUrlMetadata {
+    /**
+     * A pre-signed S3 URL that should be used for uploading the attached file. 
+     */
+    Url?: MetadataUrl;
+    /**
+     * The expiration time of the URL in ISO timestamp. It's specified in ISO 8601 format: yyyy-MM-ddThh:mm:ss.SSSZ. For example, 2019-11-08T02:41:28.172Z.
+     */
+    UrlExpiry?: ISO8601Datetime;
+    /**
+     * A map of headers that should be provided when uploading the attached file. 
+     */
+    HeadersToInclude?: UrlMetadataSignedHeaders;
+  }
   export type Url = string;
+  export type UrlMetadataSignedHeaders = {[key: string]: UrlMetadataSignedHeadersValue};
+  export type UrlMetadataSignedHeadersKey = string;
+  export type UrlMetadataSignedHeadersValue = string;
   export interface UrlReference {
     /**
      * Identifier of the URL reference.