call-control-sdk 6.4.5-dev.7 → 6.4.5-dev.9

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (6) hide show
  1. package/dist/incoming-4WP3FJI4.mp3 +0 -0
  2. package/dist/index.js +1 -1
  3. package/dist/index.js.map +1 -1
  4. package/dist/index.mjs +1 -1
  5. package/dist/index.mjs.map +1 -1
  6. package/package.json +1 -1
package/dist/index.js.map CHANGED
@@ -1 +1 @@
1
- {"version":3,"sources":["../call-control-sdk/index.ts","../call-control-sdk/lib/services/endPoint.ts","../call-control-sdk/lib/hooks/sdk-state.ts","../call-control-sdk/lib/hooks/eventsTracker.ts","../call-control-sdk/lib/hooks/useLogout.ts","../call-control-sdk/lib/services/axios.ts","../call-control-sdk/lib/hooks/useEndCall.ts","../call-control-sdk/lib/hooks/useClickToCall.ts","../call-control-sdk/lib/hooks/useGetCallerData.ts","../call-control-sdk/lib/hooks/useGetAuthorizationToken.ts","../call-control-sdk/lib/components/callControlPanel.tsx","../call-control-sdk/lib/components/callControls.tsx","../call-control-sdk/lib/hooks/useDraggable.ts","../call-control-sdk/lib/hooks/useSDKState.ts","../call-control-sdk/lib/services/request.ts","../call-control-sdk/lib/services/toastMessage.tsx","../call-control-sdk/lib/components/dialog.tsx","../call-control-sdk/lib/components/styles.ts","../call-control-sdk/lib/components/SDKProvider.tsx"],"sourcesContent":["import { eventTracker } from \"./lib/hooks/eventsTracker\";\r\nimport { sdkStateManager } from \"./lib/hooks/sdk-state\";\r\nimport { useLogout } from \"./lib/hooks/useLogout\";\r\nimport { BASE_URL } from \"./lib/services/endPoint\";\r\nimport { useEndCall } from \"./lib/hooks/useEndCall\";\r\nimport { SDKConfig } from \"./types\";\r\nimport { useClickToCall } from \"./lib/hooks/useClickToCall\";\r\nimport { useGetCallerData } from \"./lib/hooks/useGetCallerData\";\r\nimport { useGetAuthorizationToken } from \"./lib/hooks/useGetAuthorizationToken\";\r\n\r\nexport { CallControlPanel } from \"./lib/components/callControlPanel\";\r\n\r\nexport type { CallControlPanelProps, CallData, SDKConfig } from \"./types\";\r\n\r\ninterface InitSDKParams {\r\n\tapiKey: string;\r\n\r\n\ttenantId: string;\r\n\r\n\tagentId: string;\r\n\r\n\tsdkConfig?: SDKConfig;\r\n}\r\n\r\nexport async function initSDK({\r\n\tapiKey,\r\n\ttenantId,\r\n\tagentId,\r\n\tsdkConfig,\r\n}: InitSDKParams): Promise<void> {\r\n\tif (!apiKey || typeof apiKey !== \"string\" || apiKey.trim().length === 0) {\r\n\t\tthrow new Error(\r\n\t\t\t\"SDK initialization failed: API key is required and must be a non-empty string\"\r\n\t\t);\r\n\t}\r\n\r\n\tif (!tenantId || typeof tenantId !== \"string\" || tenantId.trim().length === 0) {\r\n\t\tthrow new Error(\r\n\t\t\t\"SDK initialization failed: Tenant ID is required and must be a non-empty string\"\r\n\t\t);\r\n\t}\r\n\r\n\tif (!agentId || typeof agentId !== \"string\" || agentId.trim().length === 0) {\r\n\t\tthrow new Error(\r\n\t\t\t\"SDK initialization failed: Agent ID is required and must be a non-empty string\"\r\n\t\t);\r\n\t}\r\n\r\n\ttry {\r\n\t\tconst initResult = await eventTracker.init({\r\n\t\t\tapiKey: apiKey.trim(),\r\n\t\t\ttenantId: tenantId.trim(),\r\n\t\t\tagentId: agentId.trim(),\r\n\t\t\tbaseUrl: BASE_URL,\r\n\t\t});\r\n\r\n\t\tif (initResult) {\r\n\t\t\tconsole.log(\"SDK initialized successfully\");\r\n\t\t\tsdkStateManager.initialize(\r\n\t\t\t\tapiKey.trim(),\r\n\t\t\t\ttenantId.trim(),\r\n\t\t\t\tagentId.trim(),\r\n\t\t\t\tsdkConfig,\r\n\t\t\t\tinitResult\r\n\t\t\t);\r\n\t\t} else {\r\n\t\t\tconsole.error(\"SDK initialization failed: Event tracker initialization returned false\");\r\n\t\t\tsdkStateManager.setInitCheck();\r\n\t\t\tthrow new Error(\r\n\t\t\t\t\"SDK initialization failed: Unable to establish connection with the CTI system\"\r\n\t\t\t);\r\n\t\t}\r\n\t} catch (error) {\r\n\t\tconsole.error(\"SDK initialization error:\", error);\r\n\t\tsdkStateManager.setInitCheck();\r\n\r\n\t\tif (error instanceof Error) {\r\n\t\t\tthrow error;\r\n\t\t} else {\r\n\t\t\tthrow new Error(`SDK initialization failed: ${String(error)}`);\r\n\t\t}\r\n\t}\r\n}\r\n\r\nexport function getSDKVersion(): string {\r\n\treturn \"6.x.x\";\r\n}\r\n\r\nexport function isSDKInitialized(): boolean {\r\n\treturn sdkStateManager.getState().isInitialized;\r\n}\r\n\r\nexport { useLogout, useEndCall, useClickToCall, useGetCallerData, useGetAuthorizationToken };\r\n","export const IP = \"uat-cti.aighospitals.com\";\r\nexport const BASE_URL = `https://${IP}:8095`;\r\nexport const WS_BASE_URL = `wss://${IP}:8095`;\r\nexport const VERSION = {\r\n\tv1: \"/api/v1\",\r\n};\r\n\r\nexport const END_POINT = {\r\n\tLOGIN: `${BASE_URL}${VERSION.v1}/cti/login?provider=convox`,\r\n\tREADY_AGENT: `${BASE_URL}${VERSION.v1}/cti/ready-agent?provider=convox`,\r\n\tUPDATE_AGENT_BREAK: `${BASE_URL}${VERSION.v1}/cti/update-agent-status?provider=convox`,\r\n\tCLICK_TO_CALL: `${BASE_URL}${VERSION.v1}/cti/calls?provider=convox`,\r\n\tHOLD_CALL: `${BASE_URL}${VERSION.v1}/cti/calls/hold?provider=convox`,\r\n\tMUTE_CALL: `${BASE_URL}${VERSION.v1}/cti/calls/mute?provider=convox`,\r\n\tUNMUTE_CALL: `${BASE_URL}${VERSION.v1}/cti/unmute-call?provider=convox`,\r\n\tEND_CALL: `${BASE_URL}${VERSION.v1}/cti/calls/end?provider=convox`,\r\n\tLOGOUT: `${BASE_URL}${VERSION.v1}/cti/logout?provider=convox`,\r\n\r\n\tCONFERENCE_CALL: `${BASE_URL}${VERSION.v1}/cti/calls/conference?provider=convox`,\r\n\tCONFERENCE_CALL_HOLD_OR_UN_HOLD: `${BASE_URL}${VERSION.v1}/cti/calls/conference/hold?provider=convox`,\r\n\tCONFERENCE_CALL_MUTE_OT_UN_MUTE: `${BASE_URL}${VERSION.v1}/cti/calls/conference/mute?provider=convox`,\r\n\tCONFERENCE_CALL_END: `${BASE_URL}${VERSION.v1}/cti/calls/conference/hangup?provider=convox`,\r\n\tCONFERENCE_CALL_END_ALL: `${BASE_URL}${VERSION.v1}/cti/calls/conference/hangup/all?provider=convox`,\r\n\tTRANSFER_CALL: `${BASE_URL}${VERSION.v1}/cti/calls/transfer?provider=convox`,\r\n\r\n\tAGENTS_LIST: `${BASE_URL}${VERSION.v1}/cti/users`,\r\n\tPROCESS_LIST: `${BASE_URL}${VERSION.v1}/cti/processes-list`,\r\n\tTRANSFER_TO_DETAILS: `${BASE_URL}${VERSION.v1}/cti/transfer-to-details?provider=convox`,\r\n\r\n\tCALL_HISTORY: `${BASE_URL}${VERSION.v1}/dashboard/call-history`,\r\n\tSENTIMENTAL_ANALYSIS: `${BASE_URL}${VERSION.v1}/users/get_sentiment_analysis`,\r\n};\r\n\r\nexport const WS_END_POINT = {\r\n\tWS: `${WS_BASE_URL}${VERSION.v1}/cti/ws`,\r\n};\r\n\r\nexport const STORAGE_KEY = \"call-control-sdk-state\";\r\n","import type {\r\n\tSDKState,\r\n\tCallData,\r\n\tCallStatus,\r\n\tConferenceLineTypes,\r\n\tSDKConfig,\r\n\tInitSDKRes,\r\n} from \"../../types\";\r\nimport { STORAGE_KEY } from \"../services/endPoint\";\r\n\r\nclass SDKStateManager {\r\n\tprivate state: SDKState;\r\n\tprivate listeners: Array<() => void> = [];\r\n\tprivate readonly STORAGE_KEY = STORAGE_KEY;\r\n\r\n\tprivate apiKey: string | undefined;\r\n\tprivate tenantId: string | undefined;\r\n\r\n\tconstructor() {\r\n\t\tthis.state = this.getInitialState();\r\n\t\tthis.loadFromStorage();\r\n\t}\r\n\r\n\tprivate getInitialState(): SDKState {\r\n\t\treturn {\r\n\t\t\tauthorization: undefined,\r\n\t\t\tprocess: null,\r\n\t\t\tagentId: \"\",\r\n\t\t\topenConferenceDialog: false,\r\n\t\t\topenCallTransferDialog: false,\r\n\t\t\tisInitialized: false,\r\n\t\t\tsdkConfig: {\r\n\t\t\t\tdisableEndCallButton: false,\r\n\t\t\t\tdisabledDialButton: false,\r\n\t\t\t\tdisableCallTransferButton: false,\r\n\t\t\t\tisDraggable: true,\r\n\t\t\t\tdisableSoftPhone: false,\r\n\t\t\t\tdisableConferenceButton: false,\r\n\t\t\t\tdisabled: {},\r\n\t\t\t\tenabled: {},\r\n\t\t\t\toutlined: {},\r\n\t\t\t},\r\n\t\t\tisHolding: false,\r\n\t\t\tisMuted: false,\r\n\t\t\tstatus: \"idle\",\r\n\t\t\tcallStartTime: null,\r\n\t\t\tcontrolPanelPosition: { x: 10, y: 10 },\r\n\t\t\tiframePosition: { x: 10, y: 80 },\r\n\t\t\tcallData: {\r\n\t\t\t\tagent_id: \"\",\r\n\t\t\t\tstatus: \"\",\r\n\t\t\t\ttype: \"\",\r\n\t\t\t\tevent_time: \"\",\r\n\t\t\t\tphone_number: \"\",\r\n\t\t\t},\r\n\t\t\tconferenceLine: [\r\n\t\t\t\t{\r\n\t\t\t\t\tline: 1,\r\n\t\t\t\t\tstatus: \"IDLE\",\r\n\t\t\t\t\ttype: \"\",\r\n\t\t\t\t\tphone: \"\",\r\n\t\t\t\t\tisMute: false,\r\n\t\t\t\t\tisHold: false,\r\n\t\t\t\t\tisCallStart: false,\r\n\t\t\t\t\tisMergeCall: false,\r\n\t\t\t\t},\r\n\t\t\t\t{\r\n\t\t\t\t\tline: 2,\r\n\t\t\t\t\tstatus: \"IDLE\",\r\n\t\t\t\t\ttype: \"\",\r\n\t\t\t\t\tphone: \"\",\r\n\t\t\t\t\tisMute: false,\r\n\t\t\t\t\tisHold: false,\r\n\t\t\t\t\tisCallStart: false,\r\n\t\t\t\t\tisMergeCall: false,\r\n\t\t\t\t},\r\n\t\t\t\t{\r\n\t\t\t\t\tline: 3,\r\n\t\t\t\t\tstatus: \"IDLE\",\r\n\t\t\t\t\ttype: \"\",\r\n\t\t\t\t\tphone: \"\",\r\n\t\t\t\t\tisMute: false,\r\n\t\t\t\t\tisHold: false,\r\n\t\t\t\t\tisCallStart: false,\r\n\t\t\t\t\tisMergeCall: false,\r\n\t\t\t\t},\r\n\t\t\t\t{\r\n\t\t\t\t\tline: 4,\r\n\t\t\t\t\tstatus: \"IDLE\",\r\n\t\t\t\t\ttype: \"\",\r\n\t\t\t\t\tphone: \"\",\r\n\t\t\t\t\tisMute: false,\r\n\t\t\t\t\tisHold: false,\r\n\t\t\t\t\tisCallStart: false,\r\n\t\t\t\t\tisMergeCall: false,\r\n\t\t\t\t},\r\n\t\t\t\t{\r\n\t\t\t\t\tline: 5,\r\n\t\t\t\t\tstatus: \"IDLE\",\r\n\t\t\t\t\ttype: \"\",\r\n\t\t\t\t\tphone: \"\",\r\n\t\t\t\t\tisMute: false,\r\n\t\t\t\t\tisHold: false,\r\n\t\t\t\t\tisCallStart: false,\r\n\t\t\t\t\tisMergeCall: false,\r\n\t\t\t\t},\r\n\t\t\t],\r\n\t\t};\r\n\t}\r\n\r\n\tprivate loadFromStorage(): void {\r\n\t\ttry {\r\n\t\t\tconst stored = localStorage.getItem(this.STORAGE_KEY);\r\n\t\t\tif (stored) {\r\n\t\t\t\tconst parsedState = JSON.parse(stored);\r\n\r\n\t\t\t\tthis.state = {\r\n\t\t\t\t\t...this.state,\r\n\t\t\t\t\tagentId: parsedState.agentId || \"\",\r\n\t\t\t\t\tauthorization: parsedState.authorization || undefined,\r\n\t\t\t\t\tprocess: parsedState.process || null,\r\n\t\t\t\t\topenConferenceDialog: parsedState?.openConferenceDialog || false,\r\n\t\t\t\t\topenCallTransferDialog: parsedState?.openCallTransferDialog || false,\r\n\t\t\t\t\tisInitialized: parsedState.isInitialized || false,\r\n\t\t\t\t\tsdkConfig: parsedState.sdkConfig || {\r\n\t\t\t\t\t\tdisableEndCallButton: false,\r\n\t\t\t\t\t\tdisabledDialButton: false,\r\n\t\t\t\t\t\tdisableCallTransferButton: false,\r\n\t\t\t\t\t\tisDraggable: true,\r\n\t\t\t\t\t\tdisableSoftPhone: false,\r\n\t\t\t\t\t\tdisableConferenceButton: false,\r\n\t\t\t\t\t\tdisabled: {},\r\n\t\t\t\t\t\tenabled: {},\r\n\t\t\t\t\t\toutlined: {},\r\n\t\t\t\t\t},\r\n\t\t\t\t\tisHolding: parsedState.isHolding || false,\r\n\t\t\t\t\tisMuted: parsedState.isMuted || false,\r\n\t\t\t\t\tstatus: parsedState.status || \"idle\",\r\n\t\t\t\t\tcallStartTime: parsedState.callStartTime || null,\r\n\t\t\t\t\tcontrolPanelPosition: parsedState.controlPanelPosition || {\r\n\t\t\t\t\t\tx: 10,\r\n\t\t\t\t\t\ty: 10,\r\n\t\t\t\t\t},\r\n\t\t\t\t\tiframePosition: parsedState.iframePosition || { x: 10, y: 80 },\r\n\t\t\t\t\tcallData: parsedState.callData || {\r\n\t\t\t\t\t\tmobileNumber: \"\",\r\n\t\t\t\t\t\tcallReferenceId: \"\",\r\n\t\t\t\t\t\tagent_id: \"\",\r\n\t\t\t\t\t\tstatus: \"\",\r\n\t\t\t\t\t\ttype: \"\",\r\n\t\t\t\t\t\tevent_time: \"\",\r\n\t\t\t\t\t\tphone_number: \"\",\r\n\t\t\t\t\t},\r\n\t\t\t\t\t// Fix: Properly handle conferenceLine with fallback to initial state\r\n\t\t\t\t\tconferenceLine:\r\n\t\t\t\t\t\t(\r\n\t\t\t\t\t\t\tparsedState.conferenceLine &&\r\n\t\t\t\t\t\t\tArray.isArray(parsedState.conferenceLine) &&\r\n\t\t\t\t\t\t\tparsedState.conferenceLine.length > 0\r\n\t\t\t\t\t\t) ?\r\n\t\t\t\t\t\t\tparsedState.conferenceLine\r\n\t\t\t\t\t\t:\tthis.state.conferenceLine,\r\n\t\t\t\t};\r\n\t\t\t}\r\n\t\t} catch (error) {\r\n\t\t\tconsole.warn(\"Failed to load SDK state from localStorage:\", error);\r\n\t\t\t// If loading fails, keep the initial state\r\n\t\t}\r\n\t}\r\n\r\n\tprivate saveToStorage(): void {\r\n\t\ttry {\r\n\t\t\tconst persistentState = {\r\n\t\t\t\tagentId: this.state.agentId,\r\n\t\t\t\tauthorization: this.state.authorization,\r\n\t\t\t\tprocess: this.state.process,\r\n\t\t\t\tisInitialized: this.state.isInitialized,\r\n\t\t\t\topenConferenceDialog: this.state.openConferenceDialog,\r\n\t\t\t\topenCallTransferDialog: this.state.openCallTransferDialog,\r\n\t\t\t\tsdkConfig: this.state.sdkConfig,\r\n\t\t\t\tisHolding: this.state.isHolding,\r\n\t\t\t\tisMuted: this.state.isMuted,\r\n\t\t\t\tstatus: this.state.status,\r\n\t\t\t\tcallStartTime: this.state.callStartTime,\r\n\t\t\t\tcontrolPanelPosition: this.state.controlPanelPosition,\r\n\t\t\t\tiframePosition: this.state.iframePosition,\r\n\t\t\t\tcallData: this.state.callData,\r\n\t\t\t\tconferenceLine: this.state.conferenceLine,\r\n\t\t\t};\r\n\t\t\tlocalStorage.setItem(this.STORAGE_KEY, JSON.stringify(persistentState));\r\n\t\t} catch (error) {\r\n\t\t\tconsole.warn(\"Failed to save SDK state to localStorage:\", error);\r\n\t\t}\r\n\t}\r\n\r\n\tprivate notifyListeners(): void {\r\n\t\tthis.listeners.forEach((listener) => listener());\r\n\t}\r\n\r\n\tprivate validateCredentials(apiKey: string, tenantId: string): void {\r\n\t\tif (!apiKey || typeof apiKey !== \"string\" || apiKey.trim().length === 0) {\r\n\t\t\tthrow new Error(\"API key not available\");\r\n\t\t}\r\n\t\tif (!tenantId || typeof tenantId !== \"string\" || tenantId.trim().length === 0) {\r\n\t\t\tthrow new Error(\"Tenant ID not available\");\r\n\t\t}\r\n\t\tthis.apiKey = apiKey.trim();\r\n\t\tthis.tenantId = tenantId.trim();\r\n\t}\r\n\r\n\tpublic initialize(\r\n\t\tapiKey: string,\r\n\t\ttenantId: string,\r\n\t\tagentId: string,\r\n\t\tsdkConfig?: SDKConfig,\r\n\t\tinitResult?: InitSDKRes\r\n\t): void {\r\n\t\tthis.validateCredentials(apiKey, tenantId);\r\n\t\tif (!agentId || typeof agentId !== \"string\" || agentId.trim().length === 0) {\r\n\t\t\tthrow new Error(\"Agent ID not available\");\r\n\t\t} else {\r\n\t\t\tthis.state.agentId = agentId;\r\n\t\t\tthis.state.openConferenceDialog = false;\r\n\t\t\tthis.state.openCallTransferDialog = false;\r\n\t\t\tthis.state.authorization = initResult;\r\n\t\t\tthis.state.sdkConfig = {\r\n\t\t\t\tdisableEndCallButton: false,\r\n\t\t\t\tdisabledDialButton: false,\r\n\t\t\t\tdisableCallTransferButton: false,\r\n\t\t\t\tisDraggable: true,\r\n\t\t\t\tdisableSoftPhone: false,\r\n\t\t\t\tdisableConferenceButton: false,\r\n\t\t\t\tdisabled: {},\r\n\t\t\t\tenabled: {},\r\n\t\t\t\toutlined: {},\r\n\t\t\t\t...sdkConfig,\r\n\t\t\t};\r\n\t\t\tthis.state.isInitialized = true;\r\n\t\t\tthis.saveToStorage();\r\n\t\t\tthis.notifyListeners();\r\n\t\t}\r\n\t}\r\n\r\n\tpublic getState(): SDKState {\r\n\t\treturn { ...this.state };\r\n\t}\r\n\r\n\tpublic getCredentials(): { apiKey: string | undefined; tenantId: string | undefined } {\r\n\t\treturn { apiKey: this.apiKey, tenantId: this.tenantId };\r\n\t}\r\n\tpublic getSdkAuthToken(): string | undefined {\r\n\t\treturn this.state.authorization?.accessToken;\r\n\t}\r\n\r\n\tpublic subscribe(listener: () => void): () => void {\r\n\t\tthis.listeners.push(listener);\r\n\t\treturn () => {\r\n\t\t\tconst index = this.listeners.indexOf(listener);\r\n\t\t\tif (index > -1) {\r\n\t\t\t\tthis.listeners.splice(index, 1);\r\n\t\t\t}\r\n\t\t};\r\n\t}\r\n\r\n\tpublic setHolding(isHolding: boolean): void {\r\n\t\tthis.state.isHolding = isHolding;\r\n\t\tthis.saveToStorage();\r\n\t\tthis.notifyListeners();\r\n\t}\r\n\r\n\tpublic setMuted(isMuted: boolean): void {\r\n\t\tthis.state.isMuted = isMuted;\r\n\t\tthis.saveToStorage();\r\n\t\tthis.notifyListeners();\r\n\t}\r\n\r\n\tpublic setStatus(status: CallStatus): void {\r\n\t\tthis.state.status = status;\r\n\t\tthis.saveToStorage();\r\n\t\tthis.notifyListeners();\r\n\t}\r\n\r\n\tpublic setProcess(process: { process_id: number; process_name: string }): void {\r\n\t\tthis.state.process = process;\r\n\t\tthis.saveToStorage();\r\n\t\tthis.notifyListeners();\r\n\t}\r\n\r\n\tpublic setControlPanelPosition(position: { x: number; y: number }): void {\r\n\t\tthis.state.controlPanelPosition = position;\r\n\t\tthis.saveToStorage();\r\n\t\tthis.notifyListeners();\r\n\t}\r\n\r\n\tpublic setIframePosition(position: { x: number; y: number }): void {\r\n\t\tthis.state.iframePosition = position;\r\n\t\tthis.saveToStorage();\r\n\t\tthis.notifyListeners();\r\n\t}\r\n\r\n\tpublic startCall(): void {\r\n\t\tthis.state.callStartTime = Date.now();\r\n\t\tthis.state.status = \"on call\";\r\n\t\tthis.saveToStorage();\r\n\t\tthis.notifyListeners();\r\n\t}\r\n\r\n\tpublic endCall(): void {\r\n\t\tthis.state.callStartTime = null;\r\n\t\tthis.state.status = \"idle\";\r\n\t\tthis.state.isHolding = false;\r\n\t\tthis.state.isMuted = false;\r\n\t\tthis.saveToStorage();\r\n\t\tthis.notifyListeners();\r\n\t}\r\n\r\n\tpublic setInitCheck(): void {\r\n\t\tthis.state.isInitialized = false;\r\n\t\tthis.saveToStorage();\r\n\t\tthis.notifyListeners();\r\n\t}\r\n\r\n\tpublic setOpenConferenceDialog(open: boolean): void {\r\n\t\tthis.state.openConferenceDialog = open;\r\n\t\tthis.saveToStorage();\r\n\t\tthis.notifyListeners();\r\n\t}\r\n\r\n\tpublic setOpenCallTransferDialog(open: boolean): void {\r\n\t\tthis.state.openCallTransferDialog = open;\r\n\t\tthis.saveToStorage();\r\n\t\tthis.notifyListeners();\r\n\t}\r\n\r\n\tpublic updateCallData(data: Partial<CallData>): void {\r\n\t\tthis.state.callData = { ...this.state.callData, ...data };\r\n\t\tthis.saveToStorage();\r\n\t\tthis.notifyListeners();\r\n\t}\r\n\r\n\tpublic updateConferenceData(data: ConferenceLineTypes[]): void {\r\n\t\tthis.state.conferenceLine = [...data];\r\n\t\tthis.saveToStorage();\r\n\t\tthis.notifyListeners();\r\n\t}\r\n\r\n\tpublic setConferenceLine(line: ConferenceLineTypes): void {\r\n\t\tif (!this.state.conferenceLine || !Array.isArray(this.state.conferenceLine)) {\r\n\t\t\tconsole.warn(\"Conference line data corrupted, resetting to initial state\");\r\n\t\t\tthis.state.conferenceLine = this.getInitialState().conferenceLine;\r\n\t\t}\r\n\r\n\t\tconst conferenceLineData = this.state.conferenceLine?.map((each: ConferenceLineTypes) => {\r\n\t\t\tif (each.line === line.line) {\r\n\t\t\t\treturn line;\r\n\t\t\t}\r\n\t\t\treturn each;\r\n\t\t});\r\n\t\tthis.state.conferenceLine = conferenceLineData;\r\n\t\tthis.saveToStorage();\r\n\t\tthis.notifyListeners();\r\n\t}\r\n\r\n\tpublic resetConferenceLines(): void {\r\n\t\tthis.state.conferenceLine = this.getInitialState().conferenceLine;\r\n\t\tthis.saveToStorage();\r\n\t\tthis.notifyListeners();\r\n\t}\r\n\r\n\tpublic clearStorageAndReset(): void {\r\n\t\ttry {\r\n\t\t\tlocalStorage.removeItem(this.STORAGE_KEY);\r\n\t\t\tthis.state = this.getInitialState();\r\n\t\t\tthis.notifyListeners();\r\n\t\t} catch (error) {\r\n\t\t\tconsole.warn(\"Failed to clear localStorage:\", error);\r\n\t\t}\r\n\t}\r\n\r\n\tpublic debugStorage(): void {\r\n\t\ttry {\r\n\t\t\tconst stored = localStorage.getItem(this.STORAGE_KEY);\r\n\t\t\tconsole.log(\"Current localStorage data:\", stored);\r\n\t\t\tif (stored) {\r\n\t\t\t\tconsole.log(\"Parsed localStorage data:\", JSON.parse(stored));\r\n\t\t\t}\r\n\t\t\tconsole.log(\"Current state:\", this.state);\r\n\t\t} catch (error) {\r\n\t\t\tconsole.error(\"Error debugging storage:\", error);\r\n\t\t}\r\n\t}\r\n\r\n\tpublic getConferenceLines(): ConferenceLineTypes[] {\r\n\t\treturn this.state.conferenceLine || [];\r\n\t}\r\n}\r\n\r\nexport const sdkStateManager = new SDKStateManager();\r\n","import { sdkStateManager } from \"./sdk-state\";\r\n\r\nexport interface EventTrackerConfig {\r\n\tapiKey: string;\r\n\ttenantId: string;\r\n\tagentId: string;\r\n\tsessionId?: string;\r\n\tbaseUrl?: string;\r\n\tautoTrack?:\r\n\t\t| boolean\r\n\t\t| {\r\n\t\t\t\tpageVisits?: boolean;\r\n\t\t\t\tclicks?: boolean;\r\n\t\t\t\tforms?: boolean;\r\n\t\t\t\tinputs?: boolean;\r\n\t\t\t\tscrolling?: boolean;\r\n\t\t\t\tperformance?: boolean;\r\n\t\t\t\terrors?: boolean;\r\n\t\t\t\tvisibility?: boolean;\r\n\t\t };\r\n\tretryAttempts?: number;\r\n\tqueueSize?: number;\r\n\tflushInterval?: number;\r\n}\r\n\r\nexport interface EventData {\r\n\t[key: string]: any;\r\n}\r\n\r\nexport interface EventTrackerInstance {\r\n\tinit(config: EventTrackerConfig): Promise<string | null>;\r\n\t// logEvent(eventType: string, eventData?: EventData): Promise<void>;\r\n\t// closeTicket(): Promise<void>;\r\n\tisInitialized(): boolean;\r\n\tgetConfig(): EventTrackerConfig | null;\r\n\t// getTicketId(): string | null;\r\n\t// flush()?: Promise<void>;\r\n}\r\n\r\nclass EventTrackerSDK implements EventTrackerInstance {\r\n\tprivate config: EventTrackerConfig | null = null;\r\n\tprivate ticketId: string | null = null;\r\n\tprivate baseUrl: string = \"\";\r\n\tprivate eventQueue: Array<{\r\n\t\teventType: string;\r\n\t\teventData?: EventData;\r\n\t\ttimestamp: number;\r\n\t}> = [];\r\n\t// private isOnline: boolean = true;\r\n\t// private retryQueue: Array<() => Promise<void>> = [];\r\n\tprivate flushTimer: ReturnType<typeof setInterval> | null = null;\r\n\r\n\tasync init(config: EventTrackerConfig): Promise<any | null> {\r\n\t\tthis.config = {\r\n\t\t\tautoTrack: true,\r\n\t\t\tretryAttempts: 3,\r\n\t\t\tqueueSize: 100,\r\n\t\t\tflushInterval: 5000,\r\n\t\t\t...config,\r\n\t\t};\r\n\r\n\t\tthis.baseUrl = config.baseUrl || (typeof window !== \"undefined\" ? window.location.origin : \"\");\r\n\r\n\t\tthis.setupNetworkDetection();\r\n\r\n\t\tconst ticket = await this.createTicket();\r\n\r\n\t\tthis.startPeriodicFlush();\r\n\r\n\t\tconsole.log(\"EventTracker SDK initialized successfully\");\r\n\t\treturn ticket;\r\n\t}\r\n\r\n\tisInitialized(): boolean {\r\n\t\treturn this.config !== null && this.ticketId !== null;\r\n\t}\r\n\r\n\tgetConfig(): EventTrackerConfig | null {\r\n\t\treturn this.config;\r\n\t}\r\n\r\n\tgetTicketId(): string | null {\r\n\t\treturn this.ticketId;\r\n\t}\r\n\r\n\tprivate async createTicket(): Promise<string | null> {\r\n\t\tif (!this.config) {\r\n\t\t\tthrow new Error(\"EventTracker not initialized\");\r\n\t\t}\r\n\r\n\t\ttry {\r\n\t\t\tconst response = await this.makeRequest(\"/api/v1/et/init\", {\r\n\t\t\t\tmethod: \"POST\",\r\n\t\t\t\theaders: {\r\n\t\t\t\t\t\"Content-Type\": \"application/json\",\r\n\t\t\t\t\t\"X-API-Key\": this.config.apiKey,\r\n\t\t\t\t},\r\n\t\t\t\tbody: JSON.stringify({\r\n\t\t\t\t\tagentId: this.config.agentId,\r\n\t\t\t\t\tsessionId: this.config.sessionId,\r\n\t\t\t\t}),\r\n\t\t\t});\r\n\r\n\t\t\tif (!response.ok) {\r\n\t\t\t\tsdkStateManager.setInitCheck();\r\n\t\t\t\tthrow new Error(`Failed to initialize: ${response.status} ${response.statusText}`);\r\n\t\t\t}\r\n\r\n\t\t\tconst data = await response.json();\r\n\t\t\tthis.ticketId = data.ticketId;\r\n\r\n\t\t\tif (this.config.autoTrack) {\r\n\t\t\t\tthis.setupAutoTracking();\r\n\t\t\t}\r\n\t\t\treturn data;\r\n\t\t} catch (error) {\r\n\t\t\tconsole.error(\"EventTracker initialization failed:\", error);\r\n\t\t\tthrow error;\r\n\t\t}\r\n\t}\r\n\r\n\tasync logEvent(eventType: string, eventData?: EventData): Promise<void> {\r\n\t\tif (!this.config || !this.ticketId) {\r\n\t\t\tconsole.warn(\"EventTracker not initialized, skipping event:\", eventType);\r\n\t\t\treturn;\r\n\t\t}\r\n\r\n\t\tconst event = {\r\n\t\t\teventType,\r\n\t\t\teventData,\r\n\t\t\ttimestamp: Date.now(),\r\n\t\t};\r\n\r\n\t\tthis.eventQueue.push(event);\r\n\r\n\t\tif (this.eventQueue.length > (this.config.queueSize || 100)) {\r\n\t\t\tthis.eventQueue.shift();\r\n\t\t}\r\n\r\n\t\t// if (this.isOnline) {\r\n\t\t// \ttry {\r\n\t\t// \t\tawait this.sendEvent(event);\r\n\t\t// \t} catch (error) {\r\n\t\t// \t\tconsole.warn(\"Failed to send event, will retry later:\", error);\r\n\t\t// \t}\r\n\t\t// }\r\n\t}\r\n\r\n\t// private async sendEvent(event: {\r\n\t// \teventType: string;\r\n\t// \teventData?: EventData;\r\n\t// \ttimestamp: number;\r\n\t// }): Promise<void> {\r\n\t// \tif (!this.config || !this.ticketId) return;\r\n\r\n\t// \ttry {\r\n\t// \t\tconst response = await this.makeRequest(\"/api/v1/et/event\", {\r\n\t// \t\t\tmethod: \"POST\",\r\n\t// \t\t\theaders: {\r\n\t// \t\t\t\t\"Content-Type\": \"application/json\",\r\n\t// \t\t\t\t\"X-API-Key\": this.config.apiKey,\r\n\t// \t\t\t},\r\n\t// \t\t\tbody: JSON.stringify({\r\n\t// \t\t\t\tticketId: this.ticketId,\r\n\t// \t\t\t\teventType: event.eventType,\r\n\t// \t\t\t\teventData: event.eventData,\r\n\t// \t\t\t}),\r\n\t// \t\t});\r\n\r\n\t// \t\tif (!response.ok) {\r\n\t// \t\t\tthrow new Error(`Failed to log event: ${response.status} ${response.statusText}`);\r\n\t// \t\t}\r\n\r\n\t// \t\tconst index = this.eventQueue.findIndex((e) => e.timestamp === event.timestamp);\r\n\t// \t\tif (index > -1) {\r\n\t// \t\t\tthis.eventQueue.splice(index, 1);\r\n\t// \t\t}\r\n\t// \t} catch (error) {\r\n\t// \t\tconsole.error(\"Event logging failed:\", error);\r\n\r\n\t// \t\t// this.retryQueue.push(() => this.sendEvent(event));\r\n\t// \t}\r\n\t// }\r\n\r\n\t// async closeTicket(): Promise<void> {\r\n\t// \tif (!this.config || !this.ticketId) {\r\n\t// \t\tthrow new Error(\"EventTracker not initialized\");\r\n\t// \t}\r\n\r\n\t// \tawait this.flush();\r\n\r\n\t// \ttry {\r\n\t// \t\tconst response = await this.makeRequest(\"/api/v1/et/close\", {\r\n\t// \t\t\tmethod: \"POST\",\r\n\t// \t\t\theaders: {\r\n\t// \t\t\t\t\"Content-Type\": \"application/json\",\r\n\t// \t\t\t\t\"X-API-Key\": this.config.apiKey,\r\n\t// \t\t\t},\r\n\t// \t\t\tbody: JSON.stringify({\r\n\t// \t\t\t\tticketId: this.ticketId,\r\n\t// \t\t\t}),\r\n\t// \t\t});\r\n\r\n\t// \t\tif (!response.ok) {\r\n\t// \t\t\tthrow new Error(`Failed to close ticket: ${response.status} ${response.statusText}`);\r\n\t// \t\t}\r\n\r\n\t// \t\tthis.ticketId = null;\r\n\t// \t\tthis.stopPeriodicFlush();\r\n\r\n\t// \t\tconsole.log(\"Ticket closed successfully\");\r\n\t// \t} catch (error) {\r\n\t// \t\tconsole.error(\"Ticket close failed:\", error);\r\n\t// \t\tthrow error;\r\n\t// \t}\r\n\t// }\r\n\r\n\t// async flush(): Promise<void> {\r\n\t// \tif (!this.isOnline || this.eventQueue.length === 0) return;\r\n\r\n\t// \t// const eventsToFlush = [...this.eventQueue];\r\n\r\n\t// \t// for (const event of eventsToFlush) {\r\n\t// \t// \tawait this.sendEvent(event);\r\n\t// \t// }\r\n\r\n\t// \tconst retryItems = [...this.retryQueue];\r\n\t// \tthis.retryQueue = [];\r\n\r\n\t// \tfor (const retryFn of retryItems) {\r\n\t// \t\ttry {\r\n\t// \t\t\tawait retryFn();\r\n\t// \t\t} catch (error) {\r\n\t// \t\t\tconsole.error(\"Retry failed:\", error);\r\n\t// \t\t}\r\n\t// \t}\r\n\t// }\r\n\r\n\tprivate async makeRequest(url: string, options: RequestInit): Promise<Response> {\r\n\t\tconst fullUrl = `${this.baseUrl}${url}`;\r\n\t\tconst maxRetries = this.config?.retryAttempts || 3;\r\n\r\n\t\tfor (let attempt = 1; attempt <= maxRetries; attempt++) {\r\n\t\t\ttry {\r\n\t\t\t\tconst response = await fetch(fullUrl, options);\r\n\t\t\t\treturn response;\r\n\t\t\t} catch (error) {\r\n\t\t\t\tif (attempt === maxRetries) {\r\n\t\t\t\t\tthrow error;\r\n\t\t\t\t}\r\n\r\n\t\t\t\tconst delay = Math.min(1000 * Math.pow(2, attempt - 1), 10000);\r\n\t\t\t\tawait new Promise((resolve) => setTimeout(resolve, delay));\r\n\t\t\t}\r\n\t\t}\r\n\r\n\t\tthrow new Error(\"Max retries exceeded\");\r\n\t}\r\n\r\n\tprivate setupAutoTracking(): void {\r\n\t\tif (typeof window === \"undefined\" || !this.config?.autoTrack) return;\r\n\r\n\t\tconst autoTrackConfig = this.config.autoTrack === true ? {} : this.config.autoTrack;\r\n\r\n\t\tif (autoTrackConfig.pageVisits !== false) {\r\n\t\t\tthis.logEvent(\"pageVisit\", {\r\n\t\t\t\turl: window.location.href,\r\n\t\t\t\ttitle: document.title,\r\n\t\t\t\treferrer: document.referrer,\r\n\t\t\t\tuserAgent: navigator.userAgent,\r\n\t\t\t\tviewport: {\r\n\t\t\t\t\twidth: window.innerWidth,\r\n\t\t\t\t\theight: window.innerHeight,\r\n\t\t\t\t},\r\n\t\t\t\ttimestamp: new Date().toISOString(),\r\n\t\t\t}).catch((error) => console.warn(\"Failed to track page visit:\", error));\r\n\t\t}\r\n\r\n\t\tif (autoTrackConfig.clicks !== false) {\r\n\t\t\tdocument.addEventListener(\"click\", (event) => {\r\n\t\t\t\tconst target = event.target as HTMLElement | HTMLButtonElement;\r\n\r\n\t\t\t\tif (\r\n\t\t\t\t\ttarget.tagName === \"BUTTON\" ||\r\n\t\t\t\t\ttarget.tagName === \"A\" ||\r\n\t\t\t\t\ttarget.onclick ||\r\n\t\t\t\t\ttarget.getAttribute(\"role\") === \"button\" ||\r\n\t\t\t\t\t(target instanceof HTMLButtonElement && target.type === \"button\")\r\n\t\t\t\t) {\r\n\t\t\t\t\tthis.logEvent(\"click\", {\r\n\t\t\t\t\t\telement: target.tagName,\r\n\t\t\t\t\t\ttext: target.textContent?.trim().substring(0, 100),\r\n\t\t\t\t\t\thref: target.getAttribute(\"href\"),\r\n\t\t\t\t\t\tid: target.id,\r\n\t\t\t\t\t\tclassName: target.className,\r\n\t\t\t\t\t\trole: target.getAttribute(\"role\"),\r\n\t\t\t\t\t\tposition: {\r\n\t\t\t\t\t\t\tx: event.clientX,\r\n\t\t\t\t\t\t\ty: event.clientY,\r\n\t\t\t\t\t\t},\r\n\t\t\t\t\t\ttimestamp: new Date().toISOString(),\r\n\t\t\t\t\t}).catch((error) => console.warn(\"Failed to track click:\", error));\r\n\t\t\t\t}\r\n\t\t\t});\r\n\t\t}\r\n\r\n\t\tif (autoTrackConfig.forms !== false) {\r\n\t\t\tdocument.addEventListener(\"submit\", (event) => {\r\n\t\t\t\tconst target = event.target as HTMLFormElement;\r\n\t\t\t\tconst formData = new FormData(target);\r\n\t\t\t\tconst formFields: Record<string, string> = {};\r\n\r\n\t\t\t\tformData.forEach((value, key) => {\r\n\t\t\t\t\tformFields[key] = value.toString();\r\n\t\t\t\t});\r\n\r\n\t\t\t\tthis.logEvent(\"formSubmission\", {\r\n\t\t\t\t\tformId: target.id,\r\n\t\t\t\t\taction: target.action,\r\n\t\t\t\t\tmethod: target.method,\r\n\t\t\t\t\tfields: Object.keys(formFields),\r\n\t\t\t\t\tfieldCount: Object.keys(formFields).length,\r\n\t\t\t\t\ttimestamp: new Date().toISOString(),\r\n\t\t\t\t}).catch((error) => console.warn(\"Failed to track form submission:\", error));\r\n\t\t\t});\r\n\t\t}\r\n\r\n\t\tif (autoTrackConfig.inputs !== false) {\r\n\t\t\tlet inputTimer: ReturnType<typeof setInterval>;\r\n\t\t\tdocument.addEventListener(\"input\", (event) => {\r\n\t\t\t\tconst target = event.target as HTMLInputElement;\r\n\t\t\t\tif (\r\n\t\t\t\t\ttarget.tagName === \"INPUT\" ||\r\n\t\t\t\t\ttarget.tagName === \"TEXTAREA\" ||\r\n\t\t\t\t\ttarget.tagName === \"SELECT\"\r\n\t\t\t\t) {\r\n\t\t\t\t\tclearTimeout(inputTimer);\r\n\t\t\t\t\tinputTimer = setTimeout(() => {\r\n\t\t\t\t\t\tthis.logEvent(\"fieldChange\", {\r\n\t\t\t\t\t\t\telement: target.tagName,\r\n\t\t\t\t\t\t\ttype: target.getAttribute(\"type\"),\r\n\t\t\t\t\t\t\tname: target.getAttribute(\"name\"),\r\n\t\t\t\t\t\t\tid: target.id,\r\n\t\t\t\t\t\t\tvalueLength: target.value?.length || 0,\r\n\t\t\t\t\t\t\ttimestamp: new Date().toISOString(),\r\n\t\t\t\t\t\t}).catch((error) => console.warn(\"Failed to track field change:\", error));\r\n\t\t\t\t\t}, 1000);\r\n\t\t\t\t}\r\n\t\t\t});\r\n\t\t}\r\n\r\n\t\tconst sessionStartTime = Date.now();\r\n\t\twindow.addEventListener(\"beforeunload\", () => {\r\n\t\t\tconst sessionDuration = Date.now() - sessionStartTime;\r\n\r\n\t\t\tthis.logEvent(\"pageUnload\", {\r\n\t\t\t\turl: window.location.href,\r\n\t\t\t\tsessionDuration: sessionDuration,\r\n\t\t\t\ttimestamp: new Date().toISOString(),\r\n\t\t\t});\r\n\r\n\t\t\t// if (this.ticketId) {\r\n\t\t\t// \tnavigator.sendBeacon(\r\n\t\t\t// \t\t`${this.baseUrl}/api/v1/et/close`,\r\n\t\t\t// \t\tJSON.stringify({\r\n\t\t\t// \t\t\tticketId: this.ticketId,\r\n\t\t\t// \t\t})\r\n\t\t\t// \t);\r\n\t\t\t// }\r\n\t\t});\r\n\r\n\t\tif (autoTrackConfig.visibility !== false) {\r\n\t\t\tdocument.addEventListener(\"visibilitychange\", () => {\r\n\t\t\t\tthis.logEvent(\"visibilityChange\", {\r\n\t\t\t\t\thidden: document.hidden,\r\n\t\t\t\t\tvisibilityState: document.visibilityState,\r\n\t\t\t\t\ttimestamp: new Date().toISOString(),\r\n\t\t\t\t});\r\n\t\t\t});\r\n\t\t}\r\n\r\n\t\tif (autoTrackConfig.errors !== false) {\r\n\t\t\twindow.addEventListener(\"error\", (event) => {\r\n\t\t\t\tthis.logEvent(\"jsError\", {\r\n\t\t\t\t\tmessage: event.message,\r\n\t\t\t\t\tfilename: event.filename,\r\n\t\t\t\t\tlineno: event.lineno,\r\n\t\t\t\t\tcolno: event.colno,\r\n\t\t\t\t\ttimestamp: new Date().toISOString(),\r\n\t\t\t\t});\r\n\t\t\t});\r\n\r\n\t\t\twindow.addEventListener(\"unhandledrejection\", (event) => {\r\n\t\t\t\tthis.logEvent(\"unhandledRejection\", {\r\n\t\t\t\t\treason: event.reason?.toString(),\r\n\t\t\t\t\ttimestamp: new Date().toISOString(),\r\n\t\t\t\t});\r\n\t\t\t});\r\n\t\t}\r\n\r\n\t\tif (\r\n\t\t\tautoTrackConfig.performance !== false &&\r\n\t\t\ttypeof window.performance !== \"undefined\" &&\r\n\t\t\twindow.performance.navigation\r\n\t\t) {\r\n\t\t\twindow.addEventListener(\"load\", () => {\r\n\t\t\t\tsetTimeout(() => {\r\n\t\t\t\t\tconst navigation = window.performance.navigation;\r\n\t\t\t\t\tconst timing = window.performance.timing;\r\n\r\n\t\t\t\t\tthis.logEvent(\"performanceMetrics\", {\r\n\t\t\t\t\t\tnavigationTime: timing.navigationStart,\r\n\t\t\t\t\t\tloadTime: timing.loadEventEnd - timing.navigationStart,\r\n\t\t\t\t\t\tdomReady: timing.domContentLoadedEventEnd - timing.navigationStart,\r\n\t\t\t\t\t\trenderTime: timing.loadEventEnd - timing.domContentLoadedEventEnd,\r\n\t\t\t\t\t\tnavigationType: navigation.type,\r\n\t\t\t\t\t\tredirectCount: navigation.redirectCount,\r\n\t\t\t\t\t\ttimestamp: new Date().toISOString(),\r\n\t\t\t\t\t});\r\n\t\t\t\t}, 1000);\r\n\t\t\t});\r\n\t\t}\r\n\t}\r\n\r\n\tprivate setupNetworkDetection(): void {\r\n\t\tif (typeof window === \"undefined\") return;\r\n\r\n\t\t// this.isOnline = navigator.onLine;\r\n\r\n\t\twindow.addEventListener(\"online\", () => {\r\n\t\t\t// this.isOnline = true;\r\n\t\t\tconsole.log(\"EventTracker: Back online, flushing queued events\");\r\n\t\t\t// this.flush();\r\n\t\t});\r\n\r\n\t\twindow.addEventListener(\"offline\", () => {\r\n\t\t\t// this.isOnline = false;\r\n\t\t\tconsole.log(\"EventTracker: Offline, queueing events\");\r\n\t\t});\r\n\t}\r\n\r\n\tprivate startPeriodicFlush(): void {\r\n\t\tif (this.flushTimer) {\r\n\t\t\tclearInterval(this.flushTimer);\r\n\t\t}\r\n\r\n\t\t// const interval = this.config?.flushInterval || 5000;\r\n\t\t// this.flushTimer = setInterval(() => {\r\n\t\t// \tthis.flush();\r\n\t\t// }, interval);\r\n\t}\r\n\r\n\t// private stopPeriodicFlush(): void {\r\n\t// \tif (this.flushTimer) {\r\n\t// \t\tclearInterval(this.flushTimer);\r\n\t// \t\tthis.flushTimer = null;\r\n\t// \t}\r\n\t// }\r\n}\r\n\r\nexport const eventTracker = new EventTrackerSDK();\r\n\r\nif (typeof window !== \"undefined\") {\r\n\t(window as any).EventTracker = eventTracker;\r\n}\r\n","import { useCallback, useState } from \"react\";\r\n\r\nimport { END_POINT, STORAGE_KEY } from \"../services/endPoint\";\r\n\r\nimport { sdkStateManager } from \"./sdk-state\";\r\n\r\nimport axiosInstance from \"../services/axios\";\r\n\r\nexport interface LogoutPayload {\r\n\taction: string;\r\n\tuserId: string;\r\n}\r\n\r\nexport const useLogout = () => {\r\n\tconst [loading, setLoading] = useState(false);\r\n\r\n\tconst [success, setSuccess] = useState(false);\r\n\r\n\tconst [isError, setIsError] = useState(false);\r\n\r\n\tconst [error, setError] = useState(null);\r\n\r\n\tconst [data, setData] = useState(null);\r\n\r\n\tconst handleLogout = useCallback(async () => {\r\n\t\tconst state = JSON.parse(localStorage.getItem(STORAGE_KEY) ?? \"\");\r\n\r\n\t\tsetLoading(true);\r\n\r\n\t\tconst payload: LogoutPayload = {\r\n\t\t\taction: \"LOGOUTUSER\",\r\n\t\t\tuserId: state.agentId || \"\",\r\n\t\t};\r\n\r\n\t\treturn axiosInstance\r\n\t\t\t.post(END_POINT.LOGOUT, payload)\r\n\t\t\t.then((res) => {\r\n\t\t\t\tsdkStateManager.clearStorageAndReset();\r\n\r\n\t\t\t\tlocalStorage.clear();\r\n\r\n\t\t\t\tsessionStorage.clear();\r\n\r\n\t\t\t\tsetData(res?.data);\r\n\r\n\t\t\t\tsetSuccess(true);\r\n\r\n\t\t\t\treturn res?.data;\r\n\t\t\t})\r\n\t\t\t.catch((err) => {\r\n\t\t\t\tsetIsError(true);\r\n\r\n\t\t\t\tsetError(err);\r\n\r\n\t\t\t\treturn err?.response?.data;\r\n\t\t\t})\r\n\t\t\t.finally(() => {\r\n\t\t\t\tsetLoading(false);\r\n\t\t\t});\r\n\t}, []);\r\n\r\n\treturn {\r\n\t\tlogout: handleLogout,\r\n\t\tisLoading: loading,\r\n\t\tisSuccess: success,\r\n\t\tisError: isError,\r\n\t\terror: error,\r\n\t\tdata: data,\r\n\t};\r\n};\r\n","import axios, { AxiosInstance, AxiosResponse, AxiosError, InternalAxiosRequestConfig } from \"axios\";\r\nimport { BASE_URL } from \"./endPoint\";\r\nimport { sdkStateManager } from \"../hooks/sdk-state\";\r\n\r\nconst DEFAULT_TOKEN = sdkStateManager.getSdkAuthToken() ?? \"\";\r\n\r\nconst REQUEST_TIMEOUT = 60000;\r\n\r\nfunction getAuthToken(): string {\r\n\treturn sdkStateManager.getSdkAuthToken() ?? \"\";\r\n}\r\n\r\nfunction createAxiosInstance(): AxiosInstance {\r\n\tconst instance = axios.create({\r\n\t\tbaseURL: BASE_URL,\r\n\t\theaders: {\r\n\t\t\t\"Content-Type\": \"application/json\",\r\n\t\t\tAccept: \"application/json\",\r\n\t\t\t\"x-tenant-id\": sdkStateManager.getCredentials()?.tenantId ?? \"\",\r\n\t\t\t\"x-api-key\": sdkStateManager.getCredentials()?.apiKey ?? \"\",\r\n\t\t\tAuthorization: `${DEFAULT_TOKEN}`,\r\n\t\t},\r\n\t\ttimeout: REQUEST_TIMEOUT,\r\n\t\twithCredentials: false,\r\n\t});\r\n\r\n\tinstance.interceptors.request.use(\r\n\t\t(config: InternalAxiosRequestConfig) => {\r\n\t\t\tconst token = getAuthToken();\r\n\r\n\t\t\tif (token && config.headers) {\r\n\t\t\t\tconfig.headers.Authorization = `${token}`;\r\n\t\t\t\t// config.headers[\"x-tenant-id\"] = sdkStateManager.getCredentials()?.tenantId ?? \"\";\r\n\t\t\t\t// config.headers[\"x-api-key\"] = sdkStateManager.getCredentials()?.apiKey ?? \"\";\r\n\t\t\t}\r\n\r\n\t\t\t(config as any).metadata = { startTime: new Date().getTime() };\r\n\r\n\t\t\treturn config;\r\n\t\t},\r\n\t\t(error: AxiosError) => {\r\n\t\t\tconsole.error(\"Request interceptor error:\", error);\r\n\t\t\treturn Promise.reject(error);\r\n\t\t}\r\n\t);\r\n\r\n\tinstance.interceptors.response.use(\r\n\t\t(response: AxiosResponse) => {\r\n\t\t\tconst endTime = new Date().getTime();\r\n\t\t\tconst startTime = (response.config as any).metadata?.startTime;\r\n\t\t\tif (startTime) {\r\n\t\t\t\tconsole.log(`Request to ${response.config.url} took ${endTime - startTime}ms`);\r\n\t\t\t}\r\n\r\n\t\t\treturn response;\r\n\t\t},\r\n\t\tasync (error: AxiosError) => {\r\n\t\t\tconst originalRequest = error.config as InternalAxiosRequestConfig & { _retry?: boolean };\r\n\r\n\t\t\tif (error.response?.status === 401 && !originalRequest._retry) {\r\n\t\t\t\tsdkStateManager.setInitCheck();\r\n\t\t\t\tconsole.warn(\"Unauthorized request, attempting retry...\");\r\n\t\t\t}\r\n\r\n\t\t\tif (!error.response) {\r\n\t\t\t\tconsole.error(\"Network error:\", error.message);\r\n\t\t\t\terror.message = \"Network error: Please check your internet connection\";\r\n\t\t\t}\r\n\r\n\t\t\tif (error.response && error.response.status >= 500) {\r\n\t\t\t\tconsole.error(\"Server error:\", error.response.status, error.response.data);\r\n\t\t\t\terror.message = \"Server error: Please try again later\";\r\n\t\t\t}\r\n\r\n\t\t\treturn Promise.reject(error);\r\n\t\t}\r\n\t);\r\n\r\n\treturn instance;\r\n}\r\n\r\nconst axiosInstance: AxiosInstance = createAxiosInstance();\r\n\r\nexport default axiosInstance;\r\n","import { useCallback, useState } from \"react\";\r\n\r\nimport { END_POINT, STORAGE_KEY } from \"../services/endPoint\";\r\n\r\nimport { sdkStateManager } from \"./sdk-state\";\r\n\r\nimport axiosInstance from \"../services/axios\";\r\n\r\nexport interface EndCallPayload {\r\n\taction: string;\r\n\tdisposition: string;\r\n\tuserId: string;\r\n\tprocessid: string;\r\n\tmobile_number: string;\r\n\tset_followUp: string;\r\n\tcallback_date: string;\r\n\tcallback_hrs: string;\r\n\tcallback_mins: string;\r\n\trefno?: string;\r\n}\r\n\r\nexport const useEndCall = () => {\r\n\tconst [loading, setLoading] = useState(false);\r\n\r\n\tconst [success, setSuccess] = useState(false);\r\n\r\n\tconst [isError, setIsError] = useState(false);\r\n\r\n\tconst [error, setError] = useState(null);\r\n\r\n\tconst [data, setData] = useState(null);\r\n\r\n\tconst handleEndCall = useCallback(\r\n\t\tasync (data: {\r\n\t\t\tdisposition?: string;\r\n\t\t\tfollowUp?: string;\r\n\t\t\tcallbackDate?: string;\r\n\t\t\tcallbackHrs?: string;\r\n\t\t\tcallbackMins?: string;\r\n\t\t}) => {\r\n\t\t\tconst state = JSON.parse(localStorage.getItem(STORAGE_KEY) ?? \"\");\r\n\r\n\t\t\tsetLoading(true);\r\n\r\n\t\t\tconst payload = {\r\n\t\t\t\taction: \"ENDCALL\",\r\n\t\t\t\tuserId: state?.agentId,\r\n\t\t\t\tprocessid: state?.process?.process_id?.toString() ?? \"\",\r\n\t\t\t\tprocess_name: state?.process?.process_name ?? \"\",\r\n\t\t\t\tcallreferenceid: state?.callData?.convox_id ?? \"\",\r\n\t\t\t\tmobile_number: state?.callData?.phone_number ?? \"\",\r\n\r\n\t\t\t\tdisposition: data?.disposition ?? \"RES\",\r\n\t\t\t\tset_followUp: data?.followUp ?? \"N\",\r\n\t\t\t\tcallback_date: data?.callbackDate ?? \"\",\r\n\t\t\t\tcallback_hrs: data?.callbackHrs ?? \"\",\r\n\t\t\t\tcallback_mins: data?.callbackMins ?? \"\",\r\n\t\t\t\tendcall_type: \"CLOSE\",\r\n\t\t\t};\r\n\r\n\t\t\treturn axiosInstance\r\n\t\t\t\t.post(END_POINT.END_CALL, payload)\r\n\t\t\t\t.then((res) => {\r\n\t\t\t\t\tsdkStateManager.endCall();\r\n\r\n\t\t\t\t\tsetData(res?.data);\r\n\r\n\t\t\t\t\tsetSuccess(true);\r\n\r\n\t\t\t\t\treturn res?.data;\r\n\t\t\t\t})\r\n\t\t\t\t.catch((err) => {\r\n\t\t\t\t\tsetIsError(true);\r\n\r\n\t\t\t\t\tsetError(err);\r\n\r\n\t\t\t\t\treturn err?.response?.data;\r\n\t\t\t\t})\r\n\t\t\t\t.finally(() => {\r\n\t\t\t\t\tsetLoading(false);\r\n\t\t\t\t});\r\n\t\t},\r\n\t\t[]\r\n\t);\r\n\r\n\treturn {\r\n\t\thandleEndCall,\r\n\t\tisLoading: loading,\r\n\t\tisSuccess: success,\r\n\t\tisError: isError,\r\n\t\terror: error,\r\n\t\tdata: data,\r\n\t};\r\n};\r\n","import { useCallback, useState } from \"react\";\r\n\r\nimport { END_POINT, STORAGE_KEY } from \"../services/endPoint\";\r\nimport axiosInstance from \"../services/axios\";\r\n\r\nimport { sdkStateManager } from \"./sdk-state\";\r\n\r\nexport interface StartCallPayload {\r\n\tmobileNumber: string; // 📱 Phone number to call\r\n}\r\n\r\nexport const useClickToCall = () => {\r\n\tconst [loading, setLoading] = useState(false);\r\n\r\n\tconst [success, setSuccess] = useState(false);\r\n\r\n\tconst [isError, setIsError] = useState(false);\r\n\r\n\tconst [error, setError] = useState(null);\r\n\r\n\tconst [data, setData] = useState(null);\r\n\r\n\tconst handleStartCall = useCallback(async (data: StartCallPayload) => {\r\n\t\tconst state = JSON.parse(localStorage.getItem(STORAGE_KEY) ?? \"\");\r\n\r\n\t\tsetLoading(true);\r\n\r\n\t\tif (state?.callData?.status === \"IDLE\") {\r\n\t\t\tconst payload = {\r\n\t\t\t\taction: \"CALL\",\r\n\t\t\t\tuserId: state?.agentId,\r\n\t\t\t\tphone_number: data?.mobileNumber,\r\n\t\t\t};\r\n\r\n\t\t\treturn axiosInstance\r\n\t\t\t\t.post(END_POINT.CLICK_TO_CALL, payload)\r\n\t\t\t\t.then((res) => {\r\n\t\t\t\t\tsetData(res?.data);\r\n\r\n\t\t\t\t\tsetSuccess(true);\r\n\r\n\t\t\t\t\treturn res?.data;\r\n\t\t\t\t})\r\n\t\t\t\t.catch((err) => {\r\n\t\t\t\t\tsetIsError(true);\r\n\r\n\t\t\t\t\tsetError(err);\r\n\r\n\t\t\t\t\treturn err?.response?.data;\r\n\t\t\t\t})\r\n\t\t\t\t.finally(() => {\r\n\t\t\t\t\tsetLoading(false);\r\n\t\t\t\t});\r\n\t\t} else if (state?.callData?.status === \"ONCALL\") {\r\n\t\t\tconst line_used = state?.conferenceLine\r\n\t\t\t\t?.filter((each: any) => each.line !== 1)\r\n\t\t\t\t?.find((each: any) => each.status === \"IDLE\" && !each?.isCallStart);\r\n\r\n\t\t\tconst payload = {\r\n\t\t\t\taction: \"EXTERNAL_CONFERENCE\",\r\n\t\t\t\toperation: `CALL${line_used.line}`,\r\n\t\t\t\tline_used: String(line_used.line),\r\n\t\t\t\tthirdparty_no: data?.mobileNumber,\r\n\t\t\t\tuserid: state.callData?.agent_id ?? \"\",\r\n\t\t\t\tprocess: state.callData?.process_name ?? \"\",\r\n\t\t\t};\r\n\r\n\t\t\treturn axiosInstance\r\n\t\t\t\t.post(END_POINT.CONFERENCE_CALL, payload)\r\n\t\t\t\t.then((res) => {\r\n\t\t\t\t\tsetData(res?.data);\r\n\r\n\t\t\t\t\tsetSuccess(true);\r\n\r\n\t\t\t\t\tsdkStateManager.setConferenceLine({\r\n\t\t\t\t\t\t...line_used,\r\n\t\t\t\t\t\tisCallStart: true,\r\n\t\t\t\t\t\tstatus: \"ONCALL\",\r\n\t\t\t\t\t\tphone: data?.mobileNumber,\r\n\t\t\t\t\t});\r\n\r\n\t\t\t\t\tsdkStateManager.setOpenConferenceDialog(true);\r\n\r\n\t\t\t\t\treturn res?.data;\r\n\t\t\t\t})\r\n\t\t\t\t.catch((err) => {\r\n\t\t\t\t\tsetIsError(true);\r\n\r\n\t\t\t\t\tsetError(err);\r\n\r\n\t\t\t\t\treturn err?.response?.data;\r\n\t\t\t\t})\r\n\t\t\t\t.finally(() => {\r\n\t\t\t\t\tsetLoading(false);\r\n\t\t\t\t});\r\n\t\t} else {\r\n\t\t\talert(\"Agent is not ready\");\r\n\t\t}\r\n\t}, []);\r\n\r\n\treturn {\r\n\t\thandleStartCall,\r\n\t\tisLoading: loading,\r\n\t\tisSuccess: success,\r\n\t\tisError: isError,\r\n\t\terror: error,\r\n\t\tdata: data,\r\n\t};\r\n};\r\n","import { useState, useEffect } from \"react\";\r\nimport { sdkStateManager } from \"./sdk-state\";\r\nimport type { CallData } from \"../../types\";\r\n\r\nexport const useGetCallerData = (): CallData => {\r\n\tconst { process_id, process_name, status, phone_number, agent_id, convox_id } =\r\n\t\tsdkStateManager.getState().callData;\r\n\tconst initialCallData = {\r\n\t\tphone_number,\r\n\t\tstatus,\r\n\t\tcallReferenceId: convox_id,\r\n\t\tagent_id,\r\n\t\tprocess_id,\r\n\t\tprocess_name,\r\n\t};\r\n\tconst [callData, setCallData] = useState<CallData>(initialCallData);\r\n\r\n\tuseEffect(() => {\r\n\t\tconst unsubscribe = sdkStateManager.subscribe(() => {\r\n\t\t\tconst { process_id, process_name, status, phone_number, agent_id, convox_id } =\r\n\t\t\t\tsdkStateManager.getState().callData;\r\n\t\t\tconst currentCallData = {\r\n\t\t\t\tphone_number,\r\n\t\t\t\tstatus,\r\n\t\t\t\tcallReferenceId: convox_id,\r\n\t\t\t\tagent_id,\r\n\t\t\t\tprocess_id,\r\n\t\t\t\tprocess_name,\r\n\t\t\t};\r\n\t\t\tsetCallData(currentCallData);\r\n\t\t});\r\n\r\n\t\treturn unsubscribe;\r\n\t}, []);\r\n\r\n\treturn callData;\r\n};\r\n","import { useState, useEffect } from \"react\";\r\nimport { sdkStateManager } from \"./sdk-state\";\r\n\r\nexport const useGetAuthorizationToken = () => {\r\n\tconst [token, setToken] = useState<string | undefined>(sdkStateManager.getSdkAuthToken());\r\n\r\n\tuseEffect(() => {\r\n\t\tconst unsubscribe = sdkStateManager.subscribe(() => {\r\n\t\t\tsetToken(sdkStateManager.getSdkAuthToken());\r\n\t\t});\r\n\r\n\t\treturn unsubscribe;\r\n\t}, []);\r\n\r\n\treturn token;\r\n};\r\n","import { memo, useCallback } from \"react\";\r\nimport type { CallControlPanelProps } from \"../../types\";\r\nimport { CallControls } from \"./callControls\";\r\nimport { SDKProvider } from \"./SDKProvider\";\r\n\r\nexport const CallControlPanel = memo<CallControlPanelProps>(({ onDataChange }) => {\r\n\tconst handleDataChange = useCallback(\r\n\t\t(data: any) => {\r\n\t\t\ttry {\r\n\t\t\t\tif (onDataChange && typeof onDataChange === \"function\") {\r\n\t\t\t\t\tonDataChange(data);\r\n\t\t\t\t}\r\n\t\t\t} catch (error) {\r\n\t\t\t\tconsole.error(\"Error in CallControlPanel data change handler:\", error);\r\n\t\t\t}\r\n\t\t},\r\n\t\t[onDataChange]\r\n\t);\r\n\r\n\treturn (\r\n\t\t<SDKProvider>\r\n\t\t\t<CallControls onDataChange={handleDataChange} />\r\n\t\t</SDKProvider>\r\n\t);\r\n});\r\n\r\nCallControlPanel.displayName = \"CallControlPanel\";\r\n","import {\r\n\tCallEnd,\r\n\tClose,\r\n\tDragIndicator,\r\n\tGroup,\r\n\tKeyboardArrowDown,\r\n\tLayers,\r\n\tMic,\r\n\tMicOff,\r\n\tPause,\r\n\tPending,\r\n\tPhone,\r\n\tPlayArrow,\r\n\tSupportAgent,\r\n\tTransferWithinAStation,\r\n\tUpcoming,\r\n\tWifiCalling3,\r\n} from \"@mui/icons-material\";\r\n\r\nimport {\r\n\tBox,\r\n\tButton,\r\n\tChip,\r\n\tCircularProgress,\r\n\tFade,\r\n\tIconButton,\r\n\tMenu,\r\n\tMenuItem,\r\n\tPaper,\r\n\tTextField,\r\n\tTooltip,\r\n\tTypography,\r\n\tuseTheme,\r\n} from \"@mui/material\";\r\n\r\nimport React, { useEffect, useRef, useState } from \"react\";\r\n\r\nimport type { CallControlPanelProps, ConferenceLineTypes } from \"../../types\";\r\n\r\nimport { sdkStateManager } from \"../hooks/sdk-state\";\r\nimport { useDraggable } from \"../hooks/useDraggable\";\r\nimport { useSDKState } from \"../hooks/useSDKState\";\r\n\r\nimport { END_POINT, IP, WS_END_POINT } from \"../services/endPoint\";\r\nimport { usePostRequest } from \"../services/request\";\r\n\r\nimport {\r\n\tCallHistoryDialog,\r\n\tCallTransferDialog,\r\n\tConferenceDialog,\r\n\tEndCallDispositionDialog,\r\n\tProcessorListDialog,\r\n} from \"./dialog\";\r\n\r\nimport useStyles from \"./styles\";\r\n\r\nimport axiosInstance from \"../services/axios\";\r\nimport { useToast } from \"../services/toastMessage\";\r\n\r\nconst getCombineConfrenceData = (\r\n\tconferenceData: ConferenceLineTypes[],\r\n\tapiData: any,\r\n\tdata: any\r\n) => {\r\n\tconst updatedConferenceData = conferenceData.map((item) => {\r\n\t\tif (item?.line === 1) {\r\n\t\t\tconst statusKey = `line_${item.line}_status`;\r\n\t\t\t// return {\r\n\t\t\t// \t...item,\r\n\t\t\t// \tstatus: apiData[statusKey] ?? \"IDLE\",\r\n\t\t\t// \tphone: apiData[phoneKey] !== \"0\" ? apiData[phoneKey] : \"\",\r\n\t\t\t// };\r\n\t\t\treturn {\r\n\t\t\t\t...item,\r\n\t\t\t\tline: 1,\r\n\t\t\t\tstatus: apiData[statusKey] ?? data?.status,\r\n\t\t\t\tphone: data?.phone_number ?? \"\",\r\n\t\t\t\t// isMute: false,\r\n\t\t\t\t// isHold: false,\r\n\t\t\t\t// isMergeCall: false,\r\n\t\t\t\t// isCallStart: true,\r\n\t\t\t};\r\n\t\t} else {\r\n\t\t\tconst statusKey = `line_${item.line}_status`;\r\n\t\t\tconst phoneKey = `line_${item.line}_phonenumber`;\r\n\t\t\treturn {\r\n\t\t\t\t...item,\r\n\t\t\t\tstatus: apiData[statusKey] ?? \"IDLE\",\r\n\t\t\t\tphone: apiData[phoneKey] !== \"0\" ? apiData[phoneKey] : \"\",\r\n\t\t\t};\r\n\t\t}\r\n\t});\r\n\r\n\treturn updatedConferenceData;\r\n};\r\n\r\nconst formatDuration = (seconds: number): string => {\r\n\tconst mins = Math.floor(seconds / 60);\r\n\tconst secs = seconds % 60;\r\n\treturn `${mins.toString().padStart(2, \"0\")}:${secs.toString().padStart(2, \"0\")}`;\r\n};\r\n\r\nexport function CallControls({ onDataChange }: CallControlPanelProps) {\r\n\tconst theme = useTheme();\r\n\tconst state = useSDKState();\r\n\tconst { showToast } = useToast();\r\n\tconst { disabled, enabled, outlined } = useStyles({\r\n\t\tdisabled: state.sdkConfig?.disabled || {},\r\n\t\tenabled: state.sdkConfig?.enabled || {},\r\n\t\toutlined: state.sdkConfig?.outlined || {},\r\n\t});\r\n\r\n\tconst webSocketRef = useRef<WebSocket | null>(null);\r\n\tconst audioRef = useRef<HTMLAudioElement | null>(null);\r\n\tconst reconnectTimeoutRef = useRef<ReturnType<typeof setTimeout> | null>(null);\r\n\tconst pingIntervalRef = useRef<ReturnType<typeof setInterval> | null>(null);\r\n\tconst reconnectAttemptsRef = useRef<number>(0);\r\n\tconst maxReconnectAttempts = 60;\r\n\tconst baseReconnectDelay = 1000; // 1 second\r\n\tconst maxReconnectDelay = 30000; // 30 seconds\r\n\r\n\tconst [anchorEl, setAnchorEl] = useState<null | HTMLElement>(null);\r\n\tconst [showIframe, setShowIframe] = useState<boolean>(true);\r\n\tconst [statusAnchorEl, setStatusAnchorEl] = useState<null | HTMLElement>(null);\r\n\tconst [dialerAnchorEl, setDialerAnchorEl] = useState<null | HTMLElement>(null);\r\n\tconst [openCallDisposition, setOpenCallDisposition] = useState(false);\r\n\tconst [openProcessorDialog, setOpenProcessorDialog] = useState(false);\r\n\tconst [openCallHistoryDialog, setOpenCallHistoryDialog] = useState(false);\r\n\tconst [processList, setProcessList] = useState(null);\r\n\tconst [phoneNumber, setPhoneNumber] = useState<string>(\"\");\r\n\tconst [callDuration, setCallDuration] = useState(0);\r\n\r\n\tconst { position, isDragging, dragRef, handleMouseDown, handleTouchStart } = useDraggable(\r\n\t\tstate.controlPanelPosition,\r\n\t\t(newPosition) => sdkStateManager.setControlPanelPosition(newPosition)\r\n\t);\r\n\r\n\tconst {\r\n\t\tposition: iframePosition,\r\n\t\tisDragging: iframeIsDragging,\r\n\t\tdragRef: iframeDragRef,\r\n\t\thandleMouseDown: iframeHandleMouseDown,\r\n\t\thandleTouchStart: iframeHandleTouchStart,\r\n\t} = useDraggable(state.iframePosition, (newPosition) =>\r\n\t\tsdkStateManager.setIframePosition(newPosition)\r\n\t);\r\n\r\n\tconst [clickToCall, { isLoading: clickToCallLoading }] = usePostRequest<{\r\n\t\taction: string;\r\n\t\tphone_number: string;\r\n\t\tuserId: string;\r\n\t}>({\r\n\t\tonSuccess: () => {\r\n\t\t\tsetPhoneNumber(\"\");\r\n\t\t\tsetDialerAnchorEl(null);\r\n\t\t},\r\n\t});\r\n\r\n\tconst [holdOrUnHold, { isLoading: holdOrUnHoldLoading }] = usePostRequest<{\r\n\t\taction: string;\r\n\t\tuserId: string;\r\n\t\trefno?: string;\r\n\t}>({\r\n\t\tonSuccess: () => {\r\n\t\t\tsdkStateManager.setHolding(!state.isHolding);\r\n\t\t},\r\n\t\tonError: (error) => {\r\n\t\t\tconsole.log(\"❌ Hold operation error:\", error);\r\n\t\t},\r\n\t});\r\n\r\n\tconst [muteOrUnMute, { isLoading: muteOrUnMuteLoading }] = usePostRequest<{\r\n\t\taction: string;\r\n\t\tuserId: string;\r\n\t\trefno?: string;\r\n\t}>({\r\n\t\tonSuccess: () => {\r\n\t\t\tsdkStateManager.setMuted(!state.isMuted);\r\n\t\t},\r\n\t\tonError: (error) => {\r\n\t\t\tconsole.log(\"❌ Mute operation error:\", error);\r\n\t\t},\r\n\t});\r\n\r\n\tconst [readyAgentStatus, { isLoading: agentReadyLoading }] = usePostRequest<{\r\n\t\taction: string;\r\n\t\trefno?: string;\r\n\t\tuserId: string;\r\n\t}>();\r\n\r\n\tconst [updateAgentStatus, { isLoading }] = usePostRequest<{\r\n\t\taction: string;\r\n\t\tbreak_type: string;\r\n\t\tuserId: string;\r\n\t}>();\r\n\r\n\tconst [endCall, { isLoading: endCallLoading }] = usePostRequest<{\r\n\t\taction: string;\r\n\t\tdisposition: string;\r\n\t\tuserId: string;\r\n\t\tprocessid: string;\r\n\t\tmobile_number: string;\r\n\t\tset_followUp: string;\r\n\t\tcallback_date: string;\r\n\t\tcallback_hrs: string;\r\n\t\tcallback_mins: string;\r\n\t\trefno?: string;\r\n\t}>();\r\n\r\n\tconst handleCloseQueueCounts = () => {\r\n\t\tsetAnchorEl(null);\r\n\t};\r\n\r\n\tconst handleOpenDialer = (event: React.MouseEvent<HTMLElement>) => {\r\n\t\tsetShowIframe(true);\r\n\t\tsetDialerAnchorEl(event.currentTarget);\r\n\t\tsdkStateManager.setStatus(\"dial\");\r\n\t};\r\n\r\n\tconst handleCloseDialer = () => {\r\n\t\tif (state.status !== \"on call\") {\r\n\t\t\tsdkStateManager.setStatus(\"idle\");\r\n\t\t}\r\n\r\n\t\tsetDialerAnchorEl(null);\r\n\t};\r\n\r\n\tconst handleOpenAgentStatus = (event: React.MouseEvent<HTMLElement>) => {\r\n\t\tsetStatusAnchorEl(event.currentTarget);\r\n\t};\r\n\r\n\tconst handleCloseAgentStatus = () => {\r\n\t\tsetStatusAnchorEl(null);\r\n\t};\r\n\r\n\tconst handleAgentReady = () => {\r\n\t\tconst payload = {\r\n\t\t\taction: \"READYAGENT\",\r\n\t\t\tuserId: state.agentId,\r\n\t\t};\r\n\r\n\t\treadyAgentStatus(END_POINT.READY_AGENT, payload);\r\n\t};\r\n\r\n\tconst handleUpdateAgentStatus = (status: string) => {\r\n\t\tsetStatusAnchorEl(null);\r\n\t\tconst payload = {\r\n\t\t\taction: \"AGENTBREAK\",\r\n\t\t\tbreak_type: status,\r\n\t\t\tuserId: state.agentId,\r\n\t\t};\r\n\t\tupdateAgentStatus(END_POINT.UPDATE_AGENT_BREAK, payload);\r\n\t};\r\n\r\n\tconst handleStartCall = (number: string) => {\r\n\t\tif (number.length !== 10) {\r\n\t\t\tshowToast(\"Invalid phone number\", \"error\");\r\n\t\t} else if (!/^\\d+$/.test(number)) {\r\n\t\t\tshowToast(\"Invalid phone number\", \"error\");\r\n\t\t} else {\r\n\t\t\tconst payload = {\r\n\t\t\t\taction: \"CALL\",\r\n\t\t\t\tphone_number: number,\r\n\t\t\t\tuserId: state.agentId,\r\n\t\t\t};\r\n\r\n\t\t\tclickToCall(END_POINT.CLICK_TO_CALL, payload);\r\n\t\t}\r\n\t};\r\n\r\n\tconst handleHoldToggle = () => {\r\n\t\tconst payload = {\r\n\t\t\taction: state.isHolding ? \"UNHOLD\" : \"HOLD\",\r\n\t\t\tuserId: state.agentId,\r\n\t\t};\r\n\t\tholdOrUnHold(END_POINT.HOLD_CALL, payload);\r\n\t};\r\n\r\n\tconst handleMuteToggle = () => {\r\n\t\tconst payload = {\r\n\t\t\taction: state.isMuted ? \"UNMUTE\" : \"MUTE\",\r\n\t\t\tuserId: state.agentId,\r\n\t\t};\r\n\r\n\t\tmuteOrUnMute(END_POINT.MUTE_CALL, payload);\r\n\t};\r\n\r\n\tconst handleEndCall = (data: {\r\n\t\tdisposition: { label: string; value: string };\r\n\t\tfollowUp: { label: string; value: string };\r\n\t\tcallbackDate: string;\r\n\t\tcallbackHrs: string;\r\n\t\tcallbackMins: string;\r\n\t}) => {\r\n\t\tconst payload = {\r\n\t\t\taction: \"ENDCALL\",\r\n\t\t\tuserId: state.agentId,\r\n\t\t\tprocessid: state.process?.process_id?.toString() ?? \"\",\r\n\t\t\tprocess_name: state.process?.process_name ?? \"\",\r\n\t\t\tcallreferenceid: state.callData?.convox_id ?? \"\",\r\n\t\t\tmobile_number: state.callData?.phone_number ?? \"\",\r\n\r\n\t\t\tdisposition: data?.disposition?.value ?? \"\",\r\n\t\t\tset_followUp: data?.followUp?.value ?? \"\",\r\n\t\t\tcallback_date: data?.callbackDate ?? \"\",\r\n\t\t\tcallback_hrs: data?.callbackHrs ?? \"\",\r\n\t\t\tcallback_mins: data?.callbackMins ?? \"\",\r\n\t\t\tendcall_type: \"CLOSE\",\r\n\t\t};\r\n\t\tsetPhoneNumber(\"\");\r\n\t\tendCall(END_POINT.END_CALL, payload);\r\n\t\tsdkStateManager.endCall();\r\n\t\tsetOpenCallDisposition(false);\r\n\t};\r\n\r\n\tuseEffect(() => {\r\n\t\tconst handleBeforeUnload = (e: BeforeUnloadEvent) => {\r\n\t\t\te.preventDefault();\r\n\t\t};\r\n\r\n\t\twindow.addEventListener(\"beforeunload\", handleBeforeUnload);\r\n\r\n\t\treturn () => {\r\n\t\t\twindow.removeEventListener(\"beforeunload\", handleBeforeUnload);\r\n\t\t};\r\n\t}, []);\r\n\r\n\tuseEffect(() => {\r\n\t\tlet interval: ReturnType<typeof setInterval>;\r\n\r\n\t\tif (state.callData.status && state.callData.status === \"ONCALL\") {\r\n\t\t\tinterval = setInterval(() => {\r\n\t\t\t\tconst elapsed = Math.floor((Date.now() - state.callStartTime!) / 1000);\r\n\t\t\t\tsetCallDuration(elapsed);\r\n\t\t\t}, 1000);\r\n\t\t} else {\r\n\t\t\tsetCallDuration(0);\r\n\t\t}\r\n\r\n\t\treturn () => {\r\n\t\t\tif (interval) clearInterval(interval);\r\n\t\t};\r\n\t}, [state.callData.status]);\r\n\r\n\tuseEffect(() => {\r\n\t\taudioRef.current = new Audio(\"../ringtones/incoming.mp3\");\r\n\t\taudioRef.current.loop = true;\r\n\t\taudioRef.current.volume = 0.7;\r\n\r\n\t\treturn () => {\r\n\t\t\tif (audioRef.current) {\r\n\t\t\t\taudioRef.current.pause();\r\n\t\t\t\taudioRef.current.currentTime = 0;\r\n\t\t\t\taudioRef.current = null;\r\n\t\t\t}\r\n\t\t};\r\n\t}, []);\r\n\r\n\tuseEffect(() => {\r\n\t\tif (onDataChange && state.callData) {\r\n\t\t\tconst { process_id, process_name, status, phone_number, agent_id, convox_id } =\r\n\t\t\t\tstate.callData;\r\n\t\t\tconst callData = {\r\n\t\t\t\tphone_number,\r\n\t\t\t\tstatus,\r\n\t\t\t\tcallReferenceId: convox_id,\r\n\t\t\t\tagent_id,\r\n\t\t\t\tprocess_id,\r\n\t\t\t\tprocess_name,\r\n\t\t\t};\r\n\t\t\tonDataChange(callData);\r\n\t\t}\r\n\t}, [state.callData, onDataChange]);\r\n\r\n\tuseEffect(() => {\r\n\t\tif (state.agentId) {\r\n\t\t\taxiosInstance\r\n\t\t\t\t.post(END_POINT.PROCESS_LIST, {\r\n\t\t\t\t\tuserId: state.agentId,\r\n\t\t\t\t\taction: \"GETAGENTPROCESSLIST\",\r\n\t\t\t\t\trefno: \"1234221233\",\r\n\t\t\t\t})\r\n\t\t\t\t.then((res) => {\r\n\t\t\t\t\tif (res && res.data && res?.data?.length > 1) {\r\n\t\t\t\t\t\tsetProcessList(res.data.data);\r\n\t\t\t\t\t\tsetOpenProcessorDialog(true);\r\n\t\t\t\t\t} else {\r\n\t\t\t\t\t\tsdkStateManager.setProcess(res?.data?.data[0]);\r\n\t\t\t\t\t\tsetOpenProcessorDialog(false);\r\n\t\t\t\t\t}\r\n\t\t\t\t})\r\n\t\t\t\t.catch((err) => {\r\n\t\t\t\t\tshowToast(err.response.data.message, \"error\");\r\n\t\t\t\t});\r\n\t\t} else {\r\n\t\t\tconsole.log(\"No agentId available, skipping API call\");\r\n\t\t}\r\n\t}, [state.agentId]);\r\n\r\n\tconst connectWebSocket = () => {\r\n\t\tif (!state.agentId) {\r\n\t\t\tconsole.log(\"No agentId available, cannot connect WebSocket\");\r\n\t\t\treturn;\r\n\t\t}\r\n\r\n\t\t// Clear any existing reconnection timeout\r\n\t\tif (reconnectTimeoutRef.current) {\r\n\t\t\tclearTimeout(reconnectTimeoutRef.current);\r\n\t\t\treconnectTimeoutRef.current = null;\r\n\t\t}\r\n\r\n\t\ttry {\r\n\t\t\twebSocketRef.current = new WebSocket(`${WS_END_POINT.WS}?agent_id=${state.agentId}`);\r\n\r\n\t\t\twebSocketRef.current.onopen = () => {\r\n\t\t\t\tconsole.log(\"🌐 WebSocket connection established\");\r\n\t\t\t\t// Reset reconnect attempts on successful connection\r\n\t\t\t\treconnectAttemptsRef.current = 0;\r\n\r\n\t\t\t\t// Start ping interval to keep connection alive (every 30 seconds)\r\n\t\t\t\tif (pingIntervalRef.current) {\r\n\t\t\t\t\tclearInterval(pingIntervalRef.current);\r\n\t\t\t\t}\r\n\t\t\t\tpingIntervalRef.current = setInterval(() => {\r\n\t\t\t\t\tif (webSocketRef.current && webSocketRef.current.readyState === WebSocket.OPEN) {\r\n\t\t\t\t\t\ttry {\r\n\t\t\t\t\t\t\t// Send ping message\r\n\t\t\t\t\t\t\twebSocketRef.current.send(JSON.stringify({ type: \"ping\" }));\r\n\t\t\t\t\t\t\tconsole.log(\"📡 WebSocket ping sent\");\r\n\t\t\t\t\t\t} catch (error) {\r\n\t\t\t\t\t\t\tconsole.error(\"Failed to send ping:\", error);\r\n\t\t\t\t\t\t}\r\n\t\t\t\t\t}\r\n\t\t\t\t}, 30000); // Ping every 30 seconds\r\n\t\t\t};\r\n\r\n\t\t\twebSocketRef.current.onmessage = (event) => {\r\n\t\t\t\ttry {\r\n\t\t\t\t\tconst data = JSON.parse(event.data);\r\n\r\n\t\t\t\t\t// Handle pong response\r\n\t\t\t\t\tif (data.type === \"pong\") {\r\n\t\t\t\t\t\tconsole.log(\"📡 WebSocket pong received\");\r\n\t\t\t\t\t\treturn;\r\n\t\t\t\t\t}\r\n\r\n\t\t\t\t\tconst confrence = getCombineConfrenceData(\r\n\t\t\t\t\t\tstate?.conferenceLine,\r\n\t\t\t\t\t\tdata?.conferencestatus,\r\n\t\t\t\t\t\tdata\r\n\t\t\t\t\t);\r\n\t\t\t\t\t/* use it for debugging */\r\n\t\t\t\t\t// console.log(confrence, \"📊 Parsed JSON:\", data);\r\n\r\n\t\t\t\t\tsdkStateManager.updateCallData(data);\r\n\r\n\t\t\t\t\tsdkStateManager.updateConferenceData([...confrence]);\r\n\r\n\t\t\t\t\tif (data.status === \"RINGING\" || data.status === \"DIALING\") {\r\n\t\t\t\t\t\tif (audioRef.current) {\r\n\t\t\t\t\t\t\taudioRef.current.play().catch((error) => {\r\n\t\t\t\t\t\t\t\tconsole.error(\"Failed to play ringtone:\", error);\r\n\t\t\t\t\t\t\t});\r\n\t\t\t\t\t\t}\r\n\t\t\t\t\t}\r\n\r\n\t\t\t\t\tif (data.status === \"ONCALL\") {\r\n\t\t\t\t\t\tif (audioRef.current) {\r\n\t\t\t\t\t\t\taudioRef.current.pause();\r\n\t\t\t\t\t\t\taudioRef.current.currentTime = 0;\r\n\t\t\t\t\t\t}\r\n\t\t\t\t\t\tsdkStateManager.startCall();\r\n\t\t\t\t\t\tif (!showIframe) {\r\n\t\t\t\t\t\t\tsetShowIframe(true);\r\n\t\t\t\t\t\t}\r\n\t\t\t\t\t}\r\n\r\n\t\t\t\t\tif (data.status === \"WRAPUP\") {\r\n\t\t\t\t\t\tif (audioRef.current) {\r\n\t\t\t\t\t\t\taudioRef.current.pause();\r\n\t\t\t\t\t\t\taudioRef.current.currentTime = 0;\r\n\t\t\t\t\t\t}\r\n\t\t\t\t\t\tsdkStateManager.endCall();\r\n\t\t\t\t\t}\r\n\t\t\t\t} catch {\r\n\t\t\t\t\tconsole.log(\"📨 Raw message:\", event.data);\r\n\t\t\t\t}\r\n\t\t\t};\r\n\r\n\t\t\twebSocketRef.current.onclose = (event) => {\r\n\t\t\t\tconsole.log(\"🔌 WebSocket connection closed\", event.code, event.reason);\r\n\r\n\t\t\t\t// Clear ping interval\r\n\t\t\t\tif (pingIntervalRef.current) {\r\n\t\t\t\t\tclearInterval(pingIntervalRef.current);\r\n\t\t\t\t\tpingIntervalRef.current = null;\r\n\t\t\t\t}\r\n\r\n\t\t\t\t// Only reconnect if it wasn't a manual close (code 1000) and we haven't exceeded max attempts\r\n\t\t\t\tif (event.code !== 1000 && reconnectAttemptsRef.current < maxReconnectAttempts) {\r\n\t\t\t\t\treconnectAttemptsRef.current += 1;\r\n\r\n\t\t\t\t\t// Calculate exponential backoff delay\r\n\t\t\t\t\tconst delay = Math.min(\r\n\t\t\t\t\t\tbaseReconnectDelay * Math.pow(2, reconnectAttemptsRef.current - 1),\r\n\t\t\t\t\t\tmaxReconnectDelay\r\n\t\t\t\t\t);\r\n\r\n\t\t\t\t\tconsole.log(\r\n\t\t\t\t\t\t`🔄 Attempting to reconnect WebSocket (attempt ${reconnectAttemptsRef.current}/${maxReconnectAttempts}) in ${delay}ms`\r\n\t\t\t\t\t);\r\n\r\n\t\t\t\t\treconnectTimeoutRef.current = setTimeout(() => {\r\n\t\t\t\t\t\tconnectWebSocket();\r\n\t\t\t\t\t}, delay);\r\n\t\t\t\t} else if (reconnectAttemptsRef.current >= maxReconnectAttempts) {\r\n\t\t\t\t\tconsole.error(\"❌ Maximum reconnection attempts reached. Please refresh the page.\");\r\n\t\t\t\t\tshowToast(\"WebSocket connection failed. Please refresh the page.\", \"error\");\r\n\t\t\t\t}\r\n\t\t\t};\r\n\r\n\t\t\twebSocketRef.current.onerror = (error) => {\r\n\t\t\t\tconsole.error(\"❌ WebSocket error:\", error);\r\n\t\t\t\t// The onclose handler will handle reconnection\r\n\t\t\t};\r\n\t\t} catch (error) {\r\n\t\t\tconsole.error(\"❌ Failed to create WebSocket:\", error);\r\n\t\t\t// Attempt reconnection\r\n\t\t\tif (reconnectAttemptsRef.current < maxReconnectAttempts) {\r\n\t\t\t\treconnectAttemptsRef.current += 1;\r\n\t\t\t\tconst delay = Math.min(\r\n\t\t\t\t\tbaseReconnectDelay * Math.pow(2, reconnectAttemptsRef.current - 1),\r\n\t\t\t\t\tmaxReconnectDelay\r\n\t\t\t\t);\r\n\t\t\t\treconnectTimeoutRef.current = setTimeout(() => {\r\n\t\t\t\t\tconnectWebSocket();\r\n\t\t\t\t}, delay);\r\n\t\t\t}\r\n\t\t}\r\n\t};\r\n\r\n\tuseEffect(() => {\r\n\t\tif (state.agentId) {\r\n\t\t\tconnectWebSocket();\r\n\t\t}\r\n\r\n\t\treturn () => {\r\n\t\t\t// Cleanup: close WebSocket and clear intervals/timeouts\r\n\t\t\tif (reconnectTimeoutRef.current) {\r\n\t\t\t\tclearTimeout(reconnectTimeoutRef.current);\r\n\t\t\t\treconnectTimeoutRef.current = null;\r\n\t\t\t}\r\n\t\t\tif (pingIntervalRef.current) {\r\n\t\t\t\tclearInterval(pingIntervalRef.current);\r\n\t\t\t\tpingIntervalRef.current = null;\r\n\t\t\t}\r\n\t\t\tif (webSocketRef.current) {\r\n\t\t\t\t// Close with code 1000 (normal closure) to prevent reconnection\r\n\t\t\t\twebSocketRef.current.close(1000, \"Component unmounting\");\r\n\t\t\t\twebSocketRef.current = null;\r\n\t\t\t}\r\n\t\t\treconnectAttemptsRef.current = 0;\r\n\t\t};\r\n\t}, [state.agentId]);\r\n\r\n\tif (!state.isInitialized || !state.process) {\r\n\t\treturn (\r\n\t\t\t<Box>\r\n\t\t\t\t{Boolean(openProcessorDialog) && (\r\n\t\t\t\t\t<ProcessorListDialog\r\n\t\t\t\t\t\tprocessList={processList}\r\n\t\t\t\t\t\topen={openProcessorDialog}\r\n\t\t\t\t\t\tsetOpen={setOpenProcessorDialog}\r\n\t\t\t\t\t\thandleSelectedProcessor={(data: { process_id: number; process_name: string }) => {\r\n\t\t\t\t\t\t\tsdkStateManager.setProcess(data);\r\n\t\t\t\t\t\t}}\r\n\t\t\t\t\t/>\r\n\t\t\t\t)}\r\n\t\t\t</Box>\r\n\t\t);\r\n\t}\r\n\r\n\treturn (\r\n\t\t<>\r\n\t\t\t<Box>\r\n\t\t\t\t<Fade\r\n\t\t\t\t\tin={true}\r\n\t\t\t\t\ttimeout={300}\r\n\t\t\t\t>\r\n\t\t\t\t\t<Paper\r\n\t\t\t\t\t\tref={state.sdkConfig?.isDraggable ? dragRef : null}\r\n\t\t\t\t\t\televation={\r\n\t\t\t\t\t\t\tisDragging ? 4\r\n\t\t\t\t\t\t\t: state.sdkConfig?.isDraggable ?\r\n\t\t\t\t\t\t\t\t1\r\n\t\t\t\t\t\t\t:\t0\r\n\t\t\t\t\t\t}\r\n\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\tposition: state.sdkConfig?.isDraggable ? \"fixed\" : \"relative\",\r\n\t\t\t\t\t\t\tleft: state.sdkConfig?.isDraggable ? position.x : \"auto\",\r\n\t\t\t\t\t\t\ttop: state.sdkConfig?.isDraggable ? position.y : \"auto\",\r\n\t\t\t\t\t\t\tdisplay: \"inline-block\",\r\n\t\t\t\t\t\t\twidth: \"auto\",\r\n\t\t\t\t\t\t\tflexShrink: 0,\r\n\t\t\t\t\t\t\twhiteSpace: \"nowrap\",\r\n\t\t\t\t\t\t\tp: 0.5,\r\n\t\t\t\t\t\t\tborderRadius: 3,\r\n\t\t\t\t\t\t\tbgcolor: \"background.paper\",\r\n\t\t\t\t\t\t\tzIndex: state.sdkConfig?.isDraggable ? Number.MAX_SAFE_INTEGER : 0,\r\n\t\t\t\t\t\t\ttransition: theme.transitions.create([\"box-shadow\", \"transform\"], {\r\n\t\t\t\t\t\t\t\tduration: theme.transitions.duration.short,\r\n\t\t\t\t\t\t\t}),\r\n\t\t\t\t\t\t\tuserSelect: \"none\",\r\n\t\t\t\t\t\t}}\r\n\t\t\t\t\t>\r\n\t\t\t\t\t\t<Box\r\n\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\tdisplay: \"flex\",\r\n\t\t\t\t\t\t\t\talignItems: \"center\",\r\n\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t<Box\r\n\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\tdisplay: \"flex\",\r\n\t\t\t\t\t\t\t\t\talignItems: \"center\",\r\n\t\t\t\t\t\t\t\t\tgap: 1,\r\n\t\t\t\t\t\t\t\t\tmargin: \"0px 10px\",\r\n\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t{state.sdkConfig?.isDraggable && (\r\n\t\t\t\t\t\t\t\t\t<IconButton\r\n\t\t\t\t\t\t\t\t\t\tcomponent=\"div\"\r\n\t\t\t\t\t\t\t\t\t\tsize=\"small\"\r\n\t\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\t\tcursor: \"all-scroll\",\r\n\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\tonMouseDown={handleMouseDown}\r\n\t\t\t\t\t\t\t\t\t\tonTouchStart={handleTouchStart}\r\n\t\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t\t<DragIndicator />{\" \"}\r\n\t\t\t\t\t\t\t\t\t</IconButton>\r\n\t\t\t\t\t\t\t\t)}\r\n\r\n\t\t\t\t\t\t\t\t<Box>\r\n\t\t\t\t\t\t\t\t\t{!state.sdkConfig?.disabledDialButton && (\r\n\t\t\t\t\t\t\t\t\t\t<Tooltip title=\"Dial\">\r\n\t\t\t\t\t\t\t\t\t\t\t<IconButton\r\n\t\t\t\t\t\t\t\t\t\t\t\tsize=\"small\"\r\n\t\t\t\t\t\t\t\t\t\t\t\tonClick={(e) => {\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tif (\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tstate.callData?.status?.toUpperCase() !== \"ONCALL\" &&\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tstate.callData?.status?.toUpperCase() !== \"BREAK\" &&\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tstate.callData?.status?.toUpperCase() !== \"RINGING\" &&\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tstate.callData?.status?.toUpperCase() !== \"WRAPUP\"\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t) {\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\thandleOpenDialer(e);\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tbgcolor: \"action.hover\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\"&:hover\": {\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tbgcolor: \"warning\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t},\r\n\t\t\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t\t\t\t<WifiCalling3\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tcolor:\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t(\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tstate.callData?.status?.toUpperCase() === \"ONCALL\" ||\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tstate.callData?.status?.toUpperCase() === \"BREAK\" ||\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tstate.callData?.status?.toUpperCase() === \"RINGING\" ||\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tstate.callData?.status?.toUpperCase() === \"WRAPUP\"\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t) ?\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"action.selected\"\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t:\t\"success.main\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\t\t\t/>\r\n\t\t\t\t\t\t\t\t\t\t\t</IconButton>\r\n\t\t\t\t\t\t\t\t\t\t</Tooltip>\r\n\t\t\t\t\t\t\t\t\t)}\r\n\t\t\t\t\t\t\t\t</Box>\r\n\t\t\t\t\t\t\t\t<Typography\r\n\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\tcolor: \"success.main\",\r\n\t\t\t\t\t\t\t\t\t\twidth: \"40px\",\r\n\t\t\t\t\t\t\t\t\t\tmarginRight: \"10px\",\r\n\t\t\t\t\t\t\t\t\t\tfontSize: \"18px\",\r\n\t\t\t\t\t\t\t\t\t\tfontWeight: \"600\",\r\n\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t{formatDuration(callDuration)}\r\n\t\t\t\t\t\t\t\t</Typography>\r\n\r\n\t\t\t\t\t\t\t\t<Chip\r\n\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\tpadding: \"18px 0px\",\r\n\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\tlabel={\r\n\t\t\t\t\t\t\t\t\t\tisLoading || agentReadyLoading ?\r\n\t\t\t\t\t\t\t\t\t\t\t<Box\r\n\t\t\t\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tfontWeight: \"bold\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\twidth: \"60px\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tdisplay: \"flex\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\talignItems: \"center\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tjustifyContent: \"center\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t\t\t\t<CircularProgress size=\"20px\" />\r\n\t\t\t\t\t\t\t\t\t\t\t</Box>\r\n\t\t\t\t\t\t\t\t\t\t:\t<Typography\r\n\t\t\t\t\t\t\t\t\t\t\t\tvariant=\"body2\"\r\n\t\t\t\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tfontWeight: \"bold\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\twidth: \"60px\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\ttextAlign: \"center\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t\t\t\t{state.callData?.status?.toUpperCase() ?? \"N/A\"}\r\n\t\t\t\t\t\t\t\t\t\t\t</Typography>\r\n\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t\tonClick={handleOpenAgentStatus}\r\n\t\t\t\t\t\t\t\t\tdeleteIcon={<KeyboardArrowDown color=\"primary\" />}\r\n\t\t\t\t\t\t\t\t\tonDelete={handleOpenAgentStatus}\r\n\t\t\t\t\t\t\t\t/>\r\n\t\t\t\t\t\t\t</Box>\r\n\r\n\t\t\t\t\t\t\t<Box\r\n\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\tdisplay: \"flex\",\r\n\t\t\t\t\t\t\t\t\tgap: 1,\r\n\t\t\t\t\t\t\t\t\tjustifyContent: \"center\",\r\n\t\t\t\t\t\t\t\t\talignItems: \"center\",\r\n\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t<Tooltip title={\"Agent Ready\"}>\r\n\t\t\t\t\t\t\t\t\t<Button\r\n\t\t\t\t\t\t\t\t\t\tvariant={\r\n\t\t\t\t\t\t\t\t\t\t\t(\r\n\t\t\t\t\t\t\t\t\t\t\t\tstate.callData?.status?.toUpperCase() === \"BREAK\" ||\r\n\t\t\t\t\t\t\t\t\t\t\t\tstate.callData?.status?.toUpperCase() === \"MISSED\"\r\n\t\t\t\t\t\t\t\t\t\t\t) ?\r\n\t\t\t\t\t\t\t\t\t\t\t\t\"outlined\"\r\n\t\t\t\t\t\t\t\t\t\t\t:\t\"contained\"\r\n\t\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t\t\tonClick={(e) => {\r\n\t\t\t\t\t\t\t\t\t\t\tif (\r\n\t\t\t\t\t\t\t\t\t\t\t\tstate.callData?.status?.toUpperCase() === \"BREAK\" ||\r\n\t\t\t\t\t\t\t\t\t\t\t\tstate.callData?.status?.toUpperCase() === \"MISSED\"\r\n\t\t\t\t\t\t\t\t\t\t\t) {\r\n\t\t\t\t\t\t\t\t\t\t\t\te.stopPropagation();\r\n\t\t\t\t\t\t\t\t\t\t\t\thandleAgentReady();\r\n\t\t\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\tclasses={{\r\n\t\t\t\t\t\t\t\t\t\t\troot:\r\n\t\t\t\t\t\t\t\t\t\t\t\t(\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tstate.callData?.status?.toUpperCase() === \"BREAK\" ||\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tstate.callData?.status?.toUpperCase() === \"MISSED\"\r\n\t\t\t\t\t\t\t\t\t\t\t\t) ?\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\"outlined\"\r\n\t\t\t\t\t\t\t\t\t\t\t\t:\t\"enabled\",\r\n\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\t\t...((\r\n\t\t\t\t\t\t\t\t\t\t\t\tstate.callData?.status?.toUpperCase() === \"BREAK\" ||\r\n\t\t\t\t\t\t\t\t\t\t\t\tstate.callData?.status?.toUpperCase() === \"MISSED\"\r\n\t\t\t\t\t\t\t\t\t\t\t) ?\r\n\t\t\t\t\t\t\t\t\t\t\t\toutlined\r\n\t\t\t\t\t\t\t\t\t\t\t:\tenabled),\r\n\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\tdisabled={agentReadyLoading}\r\n\t\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t\t<SupportAgent />\r\n\t\t\t\t\t\t\t\t\t</Button>\r\n\t\t\t\t\t\t\t\t</Tooltip>\r\n\r\n\t\t\t\t\t\t\t\t<Tooltip title={state.isHolding ? \"Resume\" : \"Hold\"}>\r\n\t\t\t\t\t\t\t\t\t<Button\r\n\t\t\t\t\t\t\t\t\t\tvariant={\r\n\t\t\t\t\t\t\t\t\t\t\tstate.isHolding && state.callData?.status?.toUpperCase() === \"ONCALL\" ?\r\n\t\t\t\t\t\t\t\t\t\t\t\t\"contained\"\r\n\t\t\t\t\t\t\t\t\t\t\t:\t\"outlined\"\r\n\t\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t\t\tonClick={(e) => {\r\n\t\t\t\t\t\t\t\t\t\t\te.stopPropagation();\r\n\t\t\t\t\t\t\t\t\t\t\thandleHoldToggle();\r\n\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\tsx={\r\n\t\t\t\t\t\t\t\t\t\t\tstate.isHolding && state.callData?.status?.toUpperCase() === \"ONCALL\" ?\r\n\t\t\t\t\t\t\t\t\t\t\t\t{ ...enabled }\r\n\t\t\t\t\t\t\t\t\t\t\t: state.callData?.status?.toUpperCase() === \"ONCALL\" ?\r\n\t\t\t\t\t\t\t\t\t\t\t\t{ ...outlined }\r\n\t\t\t\t\t\t\t\t\t\t\t:\t{ ...disabled }\r\n\t\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t\t\tdisabled={\r\n\t\t\t\t\t\t\t\t\t\t\t(state.callData?.status?.toUpperCase() !== \"ONCALL\" && !state.isHolding) ||\r\n\t\t\t\t\t\t\t\t\t\t\tholdOrUnHoldLoading\r\n\t\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t\t{holdOrUnHoldLoading ?\r\n\t\t\t\t\t\t\t\t\t\t\t<CircularProgress\r\n\t\t\t\t\t\t\t\t\t\t\t\tsize=\"20px\"\r\n\t\t\t\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tcolor: theme.palette.primary.main,\r\n\t\t\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\t\t/>\r\n\t\t\t\t\t\t\t\t\t\t: state.isHolding ?\r\n\t\t\t\t\t\t\t\t\t\t\t<PlayArrow />\r\n\t\t\t\t\t\t\t\t\t\t:\t<Pause />}\r\n\t\t\t\t\t\t\t\t\t</Button>\r\n\t\t\t\t\t\t\t\t</Tooltip>\r\n\r\n\t\t\t\t\t\t\t\t<Tooltip title={state.isMuted ? \"Unmute\" : \"Mute\"}>\r\n\t\t\t\t\t\t\t\t\t<Button\r\n\t\t\t\t\t\t\t\t\t\tvariant={\r\n\t\t\t\t\t\t\t\t\t\t\tstate.isMuted && state.callData?.status?.toUpperCase() === \"ONCALL\" ?\r\n\t\t\t\t\t\t\t\t\t\t\t\t\"contained\"\r\n\t\t\t\t\t\t\t\t\t\t\t:\t\"outlined\"\r\n\t\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t\t\tonClick={(e) => {\r\n\t\t\t\t\t\t\t\t\t\t\te.stopPropagation();\r\n\t\t\t\t\t\t\t\t\t\t\thandleMuteToggle();\r\n\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\tsx={\r\n\t\t\t\t\t\t\t\t\t\t\tstate.isMuted && state.callData?.status?.toUpperCase() === \"ONCALL\" ?\r\n\t\t\t\t\t\t\t\t\t\t\t\t{ ...enabled }\r\n\t\t\t\t\t\t\t\t\t\t\t: state.callData?.status?.toUpperCase() === \"ONCALL\" ?\r\n\t\t\t\t\t\t\t\t\t\t\t\t{ ...outlined }\r\n\t\t\t\t\t\t\t\t\t\t\t:\t{ ...disabled }\r\n\t\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t\t\tdisabled={\r\n\t\t\t\t\t\t\t\t\t\t\t(state.callData?.status?.toUpperCase() !== \"ONCALL\" && !state.isMuted) ||\r\n\t\t\t\t\t\t\t\t\t\t\tmuteOrUnMuteLoading\r\n\t\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t\t{muteOrUnMuteLoading ?\r\n\t\t\t\t\t\t\t\t\t\t\t<CircularProgress\r\n\t\t\t\t\t\t\t\t\t\t\t\tsize=\"20px\"\r\n\t\t\t\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tcolor: theme.palette.primary.main,\r\n\t\t\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\t\t/>\r\n\t\t\t\t\t\t\t\t\t\t: state.isMuted ?\r\n\t\t\t\t\t\t\t\t\t\t\t<MicOff />\r\n\t\t\t\t\t\t\t\t\t\t:\t<Mic />}\r\n\t\t\t\t\t\t\t\t\t</Button>\r\n\t\t\t\t\t\t\t\t</Tooltip>\r\n\r\n\t\t\t\t\t\t\t\t{!state.sdkConfig?.disableCallTransferButton && (\r\n\t\t\t\t\t\t\t\t\t<Tooltip title={\"Transfer Call\"}>\r\n\t\t\t\t\t\t\t\t\t\t<Button\r\n\t\t\t\t\t\t\t\t\t\t\tvariant={state.openCallTransferDialog ? \"contained\" : \"outlined\"}\r\n\t\t\t\t\t\t\t\t\t\t\tonClick={(e) => {\r\n\t\t\t\t\t\t\t\t\t\t\t\tif (state.callData?.status?.toUpperCase() === \"ONCALL\") {\r\n\t\t\t\t\t\t\t\t\t\t\t\t\te.stopPropagation();\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tsdkStateManager.setOpenCallTransferDialog(true);\r\n\t\t\t\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\t\tsx={\r\n\t\t\t\t\t\t\t\t\t\t\t\tstate.openCallTransferDialog ? { ...enabled }\r\n\t\t\t\t\t\t\t\t\t\t\t\t: state.callData?.status?.toUpperCase() === \"ONCALL\" ?\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t{ ...outlined }\r\n\t\t\t\t\t\t\t\t\t\t\t\t:\t{ ...disabled }\r\n\t\t\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t\t\t\tdisabled={state.callData?.status?.toUpperCase() !== \"ONCALL\"}\r\n\t\t\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t\t\t<TransferWithinAStation />\r\n\t\t\t\t\t\t\t\t\t\t</Button>\r\n\t\t\t\t\t\t\t\t\t</Tooltip>\r\n\t\t\t\t\t\t\t\t)}\r\n\r\n\t\t\t\t\t\t\t\t{!state.sdkConfig?.disableConferenceButton && (\r\n\t\t\t\t\t\t\t\t\t<Tooltip title={\"Conference Call\"}>\r\n\t\t\t\t\t\t\t\t\t\t<Button\r\n\t\t\t\t\t\t\t\t\t\t\tvariant={state.openConferenceDialog ? \"contained\" : \"outlined\"}\r\n\t\t\t\t\t\t\t\t\t\t\tonClick={(e) => {\r\n\t\t\t\t\t\t\t\t\t\t\t\tif (state.callData?.status?.toUpperCase() === \"ONCALL\") {\r\n\t\t\t\t\t\t\t\t\t\t\t\t\te.stopPropagation();\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tsdkStateManager.setOpenConferenceDialog(true);\r\n\t\t\t\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\t\tsx={\r\n\t\t\t\t\t\t\t\t\t\t\t\tstate.openConferenceDialog ? { ...enabled }\r\n\t\t\t\t\t\t\t\t\t\t\t\t: state.callData?.status?.toUpperCase() === \"ONCALL\" ?\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t{ ...outlined }\r\n\t\t\t\t\t\t\t\t\t\t\t\t:\t{ ...disabled }\r\n\t\t\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t\t\t\tdisabled={state.callData?.status?.toUpperCase() !== \"ONCALL\"}\r\n\t\t\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t\t\t<Group />\r\n\t\t\t\t\t\t\t\t\t\t</Button>\r\n\t\t\t\t\t\t\t\t\t</Tooltip>\r\n\t\t\t\t\t\t\t\t)}\r\n\r\n\t\t\t\t\t\t\t\t{!state.sdkConfig?.disableEndCallButton && (\r\n\t\t\t\t\t\t\t\t\t<Tooltip title={\"End Call\"}>\r\n\t\t\t\t\t\t\t\t\t\t<Button\r\n\t\t\t\t\t\t\t\t\t\t\tvariant={\r\n\t\t\t\t\t\t\t\t\t\t\t\t(\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tstate.callData?.status?.toUpperCase() === \"ONCALL\" ||\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tstate.callData?.status?.toUpperCase() === \"RINGING\" ||\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tstate.callData?.status?.toUpperCase() === \"WRAPUP\"\r\n\t\t\t\t\t\t\t\t\t\t\t\t) ?\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\"contained\"\r\n\t\t\t\t\t\t\t\t\t\t\t\t:\t\"outlined\"\r\n\t\t\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t\t\t\tonClick={(e) => {\r\n\t\t\t\t\t\t\t\t\t\t\t\tif (\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tstate.callData?.status?.toUpperCase() === \"ONCALL\" ||\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tstate.callData?.status?.toUpperCase() === \"RINGING\" ||\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tstate.callData?.status?.toUpperCase() === \"WRAPUP\"\r\n\t\t\t\t\t\t\t\t\t\t\t\t) {\r\n\t\t\t\t\t\t\t\t\t\t\t\t\te.stopPropagation();\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tsetOpenCallDisposition(true);\r\n\t\t\t\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\t\tsx={\r\n\t\t\t\t\t\t\t\t\t\t\t\t(\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tstate.callData?.status?.toUpperCase() === \"ONCALL\" ||\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tstate.callData?.status?.toUpperCase() === \"RINGING\" ||\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tstate.callData?.status?.toUpperCase() === \"WRAPUP\"\r\n\t\t\t\t\t\t\t\t\t\t\t\t) ?\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t{\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t...enabled,\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tborderRight: \"1px\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tbackgroundColor: \"error.main\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tminWidth: \"60px !important\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tboxShadow: \" 0px 2px 1px #5f3f3f\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tborder: `1px solid ${theme.palette.error.light}`,\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\theight: \"40px\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"&:hover\": {\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tbgcolor: \"error.light\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tboxShadow: \" 0px 2px 1px #5f3f3f\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tborder: `0px solid ${theme.palette.error.light}`,\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t},\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"&:active\": {\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tbgcolor: \"error.light\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tboxShadow: `inset 1px -2px 4px ${theme.palette.primary.light}`,\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t},\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t\t\t\t\t:\t{\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t...disabled,\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tminWidth: \"60px !important\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t\t\t\tdisabled={\r\n\t\t\t\t\t\t\t\t\t\t\t\t(state.callData?.status?.toUpperCase() !== \"ONCALL\" &&\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tstate.callData?.status?.toUpperCase() !== \"RINGING\" &&\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tstate.callData?.status?.toUpperCase() !== \"WRAPUP\") ||\r\n\t\t\t\t\t\t\t\t\t\t\t\tendCallLoading\r\n\t\t\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t\t\t{endCallLoading ?\r\n\t\t\t\t\t\t\t\t\t\t\t\t<CircularProgress\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tsize=\"20px\"\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tcolor=\"error\"\r\n\t\t\t\t\t\t\t\t\t\t\t\t/>\r\n\t\t\t\t\t\t\t\t\t\t\t:\t<CallEnd />}\r\n\t\t\t\t\t\t\t\t\t\t</Button>\r\n\t\t\t\t\t\t\t\t\t</Tooltip>\r\n\t\t\t\t\t\t\t\t)}\r\n\t\t\t\t\t\t\t</Box>\r\n\t\t\t\t\t\t</Box>\r\n\t\t\t\t\t</Paper>\r\n\t\t\t\t</Fade>\r\n\t\t\t</Box>\r\n\t\t\t<Fade\r\n\t\t\t\tin={true}\r\n\t\t\t\ttimeout={300}\r\n\t\t\t>\r\n\t\t\t\t<Paper\r\n\t\t\t\t\tref={iframeDragRef}\r\n\t\t\t\t\televation={iframeIsDragging ? 4 : 1}\r\n\t\t\t\t\tsx={{\r\n\t\t\t\t\t\tposition: \"absolute\",\r\n\t\t\t\t\t\tleft: iframePosition.x,\r\n\t\t\t\t\t\ttop: iframePosition.y,\r\n\t\t\t\t\t\tborderRadius: 2,\r\n\t\t\t\t\t\tbgcolor: \"background.paper\",\r\n\t\t\t\t\t\tzIndex: Number.MAX_SAFE_INTEGER,\r\n\t\t\t\t\t\ttransition: theme.transitions.create([\"box-shadow\", \"transform\"], {\r\n\t\t\t\t\t\t\tduration: theme.transitions.duration.short,\r\n\t\t\t\t\t\t}),\r\n\t\t\t\t\t\tvisibility: showIframe && !state.sdkConfig?.disableSoftPhone ? \"visible\" : \"hidden\",\r\n\t\t\t\t\t\tuserSelect: \"none\",\r\n\t\t\t\t\t}}\r\n\t\t\t\t>\r\n\t\t\t\t\t<Box\r\n\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\tdisplay: \"flex\",\r\n\t\t\t\t\t\t\talignItems: \"center\",\r\n\t\t\t\t\t\t\tjustifyContent: \"space-between\",\r\n\t\t\t\t\t\t\tcursor: \"all-scroll\",\r\n\t\t\t\t\t\t\tpadding: \"0px 10px\",\r\n\t\t\t\t\t\t}}\r\n\t\t\t\t\t\tonMouseDown={iframeHandleMouseDown}\r\n\t\t\t\t\t\tonTouchStart={iframeHandleTouchStart}\r\n\t\t\t\t\t>\r\n\t\t\t\t\t\t<DragIndicator\r\n\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\ttransform: \"rotate(90deg)\",\r\n\t\t\t\t\t\t\t\tcolor: \"#7b7b7b\",\r\n\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t/>{\" \"}\r\n\t\t\t\t\t\t<IconButton onClick={() => setShowIframe(false)}>\r\n\t\t\t\t\t\t\t<Close />\r\n\t\t\t\t\t\t</IconButton>\r\n\t\t\t\t\t</Box>\r\n\t\t\t\t\t<Box>\r\n\t\t\t\t\t\t<iframe\r\n\t\t\t\t\t\t\tsrc={`https://${IP}/ConVoxCCS/iframe?agent_id=${state.agentId}&process_id=${state.process?.process_id}`}\r\n\t\t\t\t\t\t\theight={380}\r\n\t\t\t\t\t\t\twidth={420}\r\n\t\t\t\t\t\t\tallow=\"camera; microphone; autoplay\"\r\n\t\t\t\t\t\t\tstyle={{\r\n\t\t\t\t\t\t\t\tborder: \"none\",\r\n\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t></iframe>\r\n\t\t\t\t\t</Box>\r\n\t\t\t\t</Paper>\r\n\t\t\t</Fade>\r\n\r\n\t\t\t<Menu\r\n\t\t\t\tanchorEl={dialerAnchorEl}\r\n\t\t\t\topen={Boolean(dialerAnchorEl)}\r\n\t\t\t\tonClose={handleCloseDialer}\r\n\t\t\t\tonClick={(e) => e.stopPropagation()}\r\n\t\t\t\tsx={{\r\n\t\t\t\t\tzIndex: 99999,\r\n\t\t\t\t}}\r\n\t\t\t>\r\n\t\t\t\t<Box\r\n\t\t\t\t\tsx={{\r\n\t\t\t\t\t\tall: \"unset\",\r\n\t\t\t\t\t\tpadding: \"10px\",\r\n\t\t\t\t\t\t\"&hover\": {\r\n\t\t\t\t\t\t\tbackgroundColor: \"white\",\r\n\t\t\t\t\t\t},\r\n\t\t\t\t\t}}\r\n\t\t\t\t>\r\n\t\t\t\t\t<TextField\r\n\t\t\t\t\t\tsize=\"small\"\r\n\t\t\t\t\t\tvalue={phoneNumber}\r\n\t\t\t\t\t\tplaceholder=\"Enter Mobile No.\"\r\n\t\t\t\t\t\tonChange={(e) => {\r\n\t\t\t\t\t\t\tsetPhoneNumber(e.target.value);\r\n\t\t\t\t\t\t}}\r\n\t\t\t\t\t/>\r\n\t\t\t\t\t<IconButton\r\n\t\t\t\t\t\tcolor=\"info\"\r\n\t\t\t\t\t\tonClick={() => {\r\n\t\t\t\t\t\t\thandleStartCall(phoneNumber);\r\n\t\t\t\t\t\t}}\r\n\t\t\t\t\t>\r\n\t\t\t\t\t\t{clickToCallLoading ?\r\n\t\t\t\t\t\t\t<CircularProgress\r\n\t\t\t\t\t\t\t\tsize=\"20px\"\r\n\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\tcolor: theme.palette.success.main,\r\n\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t/>\r\n\t\t\t\t\t\t:\t<Phone color=\"success\" />}\r\n\t\t\t\t\t</IconButton>\r\n\t\t\t\t</Box>\r\n\t\t\t</Menu>\r\n\r\n\t\t\t<Menu\r\n\t\t\t\tanchorEl={statusAnchorEl}\r\n\t\t\t\topen={Boolean(statusAnchorEl)}\r\n\t\t\t\tonClose={handleCloseAgentStatus}\r\n\t\t\t\tonClick={(e) => e.stopPropagation()}\r\n\t\t\t\tsx={{\r\n\t\t\t\t\tzIndex: 99999,\r\n\t\t\t\t}}\r\n\t\t\t>\r\n\t\t\t\t<MenuItem onClick={() => handleUpdateAgentStatus(\"Lunch\")}>- Break</MenuItem>\r\n\t\t\t\t{/* <MenuItem onClick={() => handleUpdateAgentStatus(\"Tea\")}>- Tea</MenuItem> */}\r\n\t\t\t</Menu>\r\n\r\n\t\t\t<Menu\r\n\t\t\t\tanchorEl={anchorEl}\r\n\t\t\t\topen={Boolean(anchorEl)}\r\n\t\t\t\tonClose={handleCloseQueueCounts}\r\n\t\t\t\tonClick={(e) => e.stopPropagation()}\r\n\t\t\t\tsx={{\r\n\t\t\t\t\tzIndex: 99999,\r\n\t\t\t\t}}\r\n\t\t\t>\r\n\t\t\t\t<Box\r\n\t\t\t\t\tsx={{\r\n\t\t\t\t\t\tdisplay: \"flex\",\r\n\t\t\t\t\t\tjustifyContent: \"flex-start\",\r\n\t\t\t\t\t\tflexDirection: \"column\",\r\n\t\t\t\t\t\tpadding: \"0px 10px\",\r\n\t\t\t\t\t\t\"&hover\": {\r\n\t\t\t\t\t\t\tbackgroundColor: \"white\",\r\n\t\t\t\t\t\t},\r\n\t\t\t\t\t}}\r\n\t\t\t\t>\r\n\t\t\t\t\t<Chip\r\n\t\t\t\t\t\ticon={<Layers color=\"secondary\" />}\r\n\t\t\t\t\t\tvariant=\"outlined\"\r\n\t\t\t\t\t\tlabel=\"Waiting - 25\"\r\n\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\tmargin: \"4px 2px\",\r\n\t\t\t\t\t\t}}\r\n\t\t\t\t\t/>\r\n\r\n\t\t\t\t\t<Chip\r\n\t\t\t\t\t\ticon={<Pending color=\"info\" />}\r\n\t\t\t\t\t\tlabel=\"Pending - 99+\"\r\n\t\t\t\t\t\tvariant=\"outlined\"\r\n\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\tmargin: \"4px 2px\",\r\n\t\t\t\t\t\t}}\r\n\t\t\t\t\t/>\r\n\r\n\t\t\t\t\t<Chip\r\n\t\t\t\t\t\ticon={<Upcoming color=\"success\" />}\r\n\t\t\t\t\t\tvariant=\"outlined\"\r\n\t\t\t\t\t\tlabel=\"Upcoming - 66\"\r\n\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\tmargin: \"4px 2px\",\r\n\t\t\t\t\t\t}}\r\n\t\t\t\t\t/>\r\n\t\t\t\t</Box>\r\n\t\t\t</Menu>\r\n\r\n\t\t\t{Boolean(state.openConferenceDialog) && <ConferenceDialog />}\r\n\r\n\t\t\t{Boolean(state.openCallTransferDialog) && (\r\n\t\t\t\t<CallTransferDialog open={state.openCallTransferDialog} />\r\n\t\t\t)}\r\n\r\n\t\t\t{Boolean(openCallDisposition) && (\r\n\t\t\t\t<EndCallDispositionDialog\r\n\t\t\t\t\topen={openCallDisposition}\r\n\t\t\t\t\tsetOpen={setOpenCallDisposition}\r\n\t\t\t\t\tonSubmitDisposition={handleEndCall}\r\n\t\t\t\t/>\r\n\t\t\t)}\r\n\r\n\t\t\t{Boolean(openCallHistoryDialog) && (\r\n\t\t\t\t<CallHistoryDialog\r\n\t\t\t\t\topen={openCallHistoryDialog}\r\n\t\t\t\t\tsetOpen={setOpenCallHistoryDialog}\r\n\t\t\t\t/>\r\n\t\t\t)}\r\n\t\t</>\r\n\t);\r\n}\r\n","/* eslint-disable @typescript-eslint/no-explicit-any */\r\nimport { type MouseEvent, type TouchEvent, useCallback, useRef, useState } from \"react\";\r\n\r\ninterface Position {\r\n\tx: number;\r\n\ty: number;\r\n}\r\n\r\ninterface UseDraggableReturn {\r\n\tposition: Position;\r\n\tisDragging: boolean;\r\n\tdragRef: any;\r\n\thandleMouseDown: (_e: MouseEvent<HTMLDivElement>) => void;\r\n\thandleTouchStart: (_e: TouchEvent<HTMLDivElement>) => void;\r\n}\r\n\r\nexport function useDraggable(\r\n\tinitialPosition: Position,\r\n\tonPositionChange?: (_position: Position) => void\r\n): UseDraggableReturn {\r\n\tconst [position, setPosition] = useState<Position>(initialPosition);\r\n\r\n\tconst [isDragging, setIsDragging] = useState(false);\r\n\r\n\tconst dragRef = useRef<HTMLDivElement>();\r\n\r\n\tconst dragStart = useRef<Position>({ x: 0, y: 0 });\r\n\r\n\tconst elementStart = useRef<Position>({ x: 0, y: 0 });\r\n\r\n\tconst updatePosition = useCallback(\r\n\t\t(newPosition: Position) => {\r\n\t\t\tconst element = dragRef.current;\r\n\t\t\tif (!element) return;\r\n\r\n\t\t\tconst rect = element.getBoundingClientRect();\r\n\t\t\tconst viewportWidth = window.innerWidth;\r\n\t\t\tconst viewportHeight = window.innerHeight;\r\n\r\n\t\t\tconst constrainedPosition = {\r\n\t\t\t\tx: Math.max(0, Math.min(newPosition.x, viewportWidth - rect.width)),\r\n\t\t\t\ty: Math.max(0, Math.min(newPosition.y, viewportHeight - rect.height)),\r\n\t\t\t};\r\n\r\n\t\t\tsetPosition(constrainedPosition);\r\n\t\t\tonPositionChange?.(constrainedPosition);\r\n\t\t},\r\n\t\t[onPositionChange]\r\n\t);\r\n\r\n\tconst handleStart = useCallback(\r\n\t\t(clientX: number, clientY: number) => {\r\n\t\t\tsetIsDragging(true);\r\n\t\t\tdragStart.current = { x: clientX, y: clientY };\r\n\t\t\telementStart.current = position;\r\n\r\n\t\t\tconst handleMove = (moveClientX: number, moveClientY: number) => {\r\n\t\t\t\tconst deltaX = moveClientX - dragStart.current.x;\r\n\t\t\t\tconst deltaY = moveClientY - dragStart.current.y;\r\n\r\n\t\t\t\tupdatePosition({\r\n\t\t\t\t\tx: elementStart.current.x + deltaX,\r\n\t\t\t\t\ty: elementStart.current.y + deltaY,\r\n\t\t\t\t});\r\n\t\t\t};\r\n\r\n\t\t\tconst handleMouseMove = (e: globalThis.MouseEvent) => {\r\n\t\t\t\te.preventDefault();\r\n\t\t\t\thandleMove(e.clientX, e.clientY);\r\n\t\t\t};\r\n\r\n\t\t\tconst handleTouchMove = (e: globalThis.TouchEvent) => {\r\n\t\t\t\te.preventDefault();\r\n\t\t\t\tconst touch = e.touches[0];\r\n\t\t\t\tif (touch) {\r\n\t\t\t\t\thandleMove(touch.clientX, touch.clientY);\r\n\t\t\t\t}\r\n\t\t\t};\r\n\r\n\t\t\tconst handleEnd = () => {\r\n\t\t\t\tsetIsDragging(false);\r\n\t\t\t\tdocument.removeEventListener(\"mousemove\", handleMouseMove);\r\n\t\t\t\tdocument.removeEventListener(\"mouseup\", handleEnd);\r\n\t\t\t\tdocument.removeEventListener(\"touchmove\", handleTouchMove);\r\n\t\t\t\tdocument.removeEventListener(\"touchend\", handleEnd);\r\n\t\t\t};\r\n\r\n\t\t\tdocument.addEventListener(\"mousemove\", handleMouseMove);\r\n\t\t\tdocument.addEventListener(\"mouseup\", handleEnd);\r\n\t\t\tdocument.addEventListener(\"touchmove\", handleTouchMove, {\r\n\t\t\t\tpassive: false,\r\n\t\t\t});\r\n\t\t\tdocument.addEventListener(\"touchend\", handleEnd);\r\n\t\t},\r\n\t\t[position, updatePosition]\r\n\t);\r\n\r\n\tconst handleMouseDown = useCallback(\r\n\t\t(e: MouseEvent<HTMLDivElement>) => {\r\n\t\t\te.preventDefault();\r\n\t\t\thandleStart(e.clientX, e.clientY);\r\n\t\t},\r\n\t\t[handleStart]\r\n\t);\r\n\r\n\tconst handleTouchStart = useCallback(\r\n\t\t(e: TouchEvent<HTMLDivElement>) => {\r\n\t\t\te.preventDefault();\r\n\t\t\tconst touch = e.touches[0];\r\n\t\t\tif (touch) {\r\n\t\t\t\thandleStart(touch.clientX, touch.clientY);\r\n\t\t\t}\r\n\t\t},\r\n\t\t[handleStart]\r\n\t);\r\n\r\n\treturn {\r\n\t\tposition,\r\n\t\tisDragging,\r\n\t\tdragRef,\r\n\t\thandleMouseDown,\r\n\t\thandleTouchStart,\r\n\t};\r\n}\r\n","import { useState, useEffect } from \"react\";\r\nimport { sdkStateManager } from \"./sdk-state\";\r\nimport type { SDKState } from \"../../types\";\r\n\r\nexport function useSDKState(): SDKState {\r\n\tconst [state, setState] = useState<SDKState>(sdkStateManager.getState());\r\n\r\n\tuseEffect(() => {\r\n\t\tconst unsubscribe = sdkStateManager.subscribe(() => {\r\n\t\t\tsetState(sdkStateManager.getState());\r\n\t\t});\r\n\r\n\t\treturn unsubscribe;\r\n\t}, []);\r\n\r\n\treturn state;\r\n}\r\n","/* eslint-disable @typescript-eslint/no-explicit-any */\r\nimport { type AxiosRequestConfig } from \"axios\";\r\nimport { useCallback, useReducer } from \"react\";\r\n\r\nimport axiosInstance from \"./axios\";\r\nimport { useToast } from \"./toastMessage\";\r\nimport {\r\n\tRequestResult,\r\n\tUseGetRequest,\r\n\tRequestOptions,\r\n\tUsePostRequest,\r\n\tUsePutRequest,\r\n\tUseDeleteRequest,\r\n\tUsePatchRequest,\r\n} from \"../../types\";\r\n\r\nconst initialState = {\r\n\tisLoading: false,\r\n\tisSuccess: false,\r\n\tisError: false,\r\n\terror: null,\r\n\tdata: null,\r\n};\r\n\r\nconst reducer = (state: typeof initialState, action: { type: string; payload: any }) => {\r\n\tif (action.type === \"isLoading\") {\r\n\t\treturn {\r\n\t\t\t...state,\r\n\t\t\tisLoading: action.payload,\r\n\t\t};\r\n\t} else if (action.type === \"isSuccess\") {\r\n\t\treturn {\r\n\t\t\t...state,\r\n\t\t\tisSuccess: true,\r\n\t\t\tdata: action.payload,\r\n\t\t};\r\n\t} else if (action.type === \"isError\") {\r\n\t\treturn {\r\n\t\t\t...state,\r\n\t\t\tisError: true,\r\n\t\t\terror: action.payload,\r\n\t\t};\r\n\t} else if (action.type === \"reset\") {\r\n\t\treturn {\r\n\t\t\tisLoading: false,\r\n\t\t\tisSuccess: false,\r\n\t\t\tisError: false,\r\n\t\t\terror: null,\r\n\t\t\tdata: null,\r\n\t\t};\r\n\t}\r\n\tthrow Error(\"Unknown action.\");\r\n};\r\n\r\nexport const useGetRequest = <T = UseGetRequest>(\r\n\tprops: RequestOptions = {}\r\n): [(_url: string, _config?: AxiosRequestConfig) => void, RequestResult<T>] => {\r\n\tconst { onSuccess = null, onError = null } = props;\r\n\r\n\tconst { showToast } = useToast();\r\n\r\n\tconst [state, dispatch] = useReducer(reducer, initialState);\r\n\r\n\tconst getRequest = useCallback(\r\n\t\t(url: string, config = {}) => {\r\n\t\t\tdispatch({\r\n\t\t\t\ttype: \"isLoading\",\r\n\t\t\t\tpayload: true,\r\n\t\t\t});\r\n\r\n\t\t\taxiosInstance\r\n\t\t\t\t.get(url, config)\r\n\t\t\t\t.then((res) => {\r\n\t\t\t\t\tif (res.data?.success) {\r\n\t\t\t\t\t\tdispatch({\r\n\t\t\t\t\t\t\ttype: \"isSuccess\",\r\n\t\t\t\t\t\t\tpayload: res.data,\r\n\t\t\t\t\t\t});\r\n\r\n\t\t\t\t\t\tonSuccess?.(res.data, config);\r\n\t\t\t\t\t} else {\r\n\t\t\t\t\t\tdispatch({\r\n\t\t\t\t\t\t\ttype: \"isError\",\r\n\t\t\t\t\t\t\tpayload: res.data,\r\n\t\t\t\t\t\t});\r\n\r\n\t\t\t\t\t\tshowToast(res.data?.message, \"error\");\r\n\r\n\t\t\t\t\t\tonError?.(res.data, config);\r\n\t\t\t\t\t}\r\n\t\t\t\t})\r\n\t\t\t\t.catch((err) => {\r\n\t\t\t\t\tconst error = {\r\n\t\t\t\t\t\tstatus: err.response?.status ?? 500,\r\n\t\t\t\t\t\tmessage:\r\n\t\t\t\t\t\t\terr.response?.data?.detail ||\r\n\t\t\t\t\t\t\terr.response?.data?.message ||\r\n\t\t\t\t\t\t\terr.message ||\r\n\t\t\t\t\t\t\t\"An unknown error occurred\",\r\n\t\t\t\t\t\tdata: err.response?.data ?? null,\r\n\t\t\t\t\t\tstatusText: err.response?.statusText ?? \"\",\r\n\t\t\t\t\t\tcode: err?.code ?? \"\",\r\n\t\t\t\t\t\tname: err?.name ?? \"\",\r\n\t\t\t\t\t};\r\n\r\n\t\t\t\t\tshowToast(error.message, \"error\");\r\n\r\n\t\t\t\t\tdispatch({\r\n\t\t\t\t\t\ttype: \"isError\",\r\n\t\t\t\t\t\tpayload: error,\r\n\t\t\t\t\t});\r\n\r\n\t\t\t\t\tonError?.(error, config);\r\n\t\t\t\t})\r\n\t\t\t\t.finally(() => {\r\n\t\t\t\t\tdispatch({\r\n\t\t\t\t\t\ttype: \"isLoading\",\r\n\t\t\t\t\t\tpayload: false,\r\n\t\t\t\t\t});\r\n\t\t\t\t});\r\n\t\t},\r\n\t\t[onSuccess, onError, showToast]\r\n\t);\r\n\r\n\treturn [getRequest, state];\r\n};\r\n\r\nexport const usePostRequest = <T = UsePostRequest>(\r\n\tprops: RequestOptions = {}\r\n): [(_url: string, _payload: T, _config?: AxiosRequestConfig) => void, RequestResult<T>] => {\r\n\tconst { onSuccess = null, onError = null, disabledSuccessToast = false } = props;\r\n\r\n\tconst { showToast } = useToast();\r\n\r\n\tconst [state, dispatch] = useReducer(reducer, initialState);\r\n\r\n\tconst postRequest = useCallback(\r\n\t\t(url: string, payload: T, config = {}) => {\r\n\t\t\tdispatch({\r\n\t\t\t\ttype: \"isLoading\",\r\n\t\t\t\tpayload: true,\r\n\t\t\t});\r\n\r\n\t\t\taxiosInstance\r\n\t\t\t\t.post(url, payload, config)\r\n\t\t\t\t.then((res) => {\r\n\t\t\t\t\tdispatch({\r\n\t\t\t\t\t\ttype: \"isSuccess\",\r\n\t\t\t\t\t\tpayload: res.data,\r\n\t\t\t\t\t});\r\n\r\n\t\t\t\t\tonSuccess?.(res.data, payload);\r\n\t\t\t\t\tif (!disabledSuccessToast) {\r\n\t\t\t\t\t\tshowToast(res.data?.message, \"success\");\r\n\t\t\t\t\t}\r\n\t\t\t\t})\r\n\t\t\t\t.catch((err) => {\r\n\t\t\t\t\tconst error = {\r\n\t\t\t\t\t\tstatus: err.response?.status ?? 500,\r\n\t\t\t\t\t\tmessage:\r\n\t\t\t\t\t\t\terr.response?.data?.detail ||\r\n\t\t\t\t\t\t\terr.response?.data?.message ||\r\n\t\t\t\t\t\t\terr.message ||\r\n\t\t\t\t\t\t\t\"An unknown error occurred\",\r\n\t\t\t\t\t\tdata: err.response?.data ?? null,\r\n\t\t\t\t\t\tstatusText: err.response?.statusText ?? \"\",\r\n\t\t\t\t\t\tcode: err?.code ?? \"\",\r\n\t\t\t\t\t\tname: err?.name ?? \"\",\r\n\t\t\t\t\t};\r\n\r\n\t\t\t\t\tshowToast(error.message, \"error\");\r\n\r\n\t\t\t\t\tdispatch({\r\n\t\t\t\t\t\ttype: \"isError\",\r\n\t\t\t\t\t\tpayload: error,\r\n\t\t\t\t\t});\r\n\r\n\t\t\t\t\tonError?.(error, payload);\r\n\t\t\t\t})\r\n\t\t\t\t.finally(() => {\r\n\t\t\t\t\tdispatch({\r\n\t\t\t\t\t\ttype: \"isLoading\",\r\n\t\t\t\t\t\tpayload: false,\r\n\t\t\t\t\t});\r\n\t\t\t\t});\r\n\t\t},\r\n\t\t[onSuccess, onError, showToast]\r\n\t);\r\n\r\n\treturn [postRequest, state];\r\n};\r\n\r\nexport const usePutRequest = <T = UsePutRequest>(\r\n\tprops: RequestOptions = {}\r\n): [(_url: string, _payload: T, _config?: AxiosRequestConfig) => void, RequestResult<T>] => {\r\n\tconst { onSuccess = null, onError = null } = props;\r\n\r\n\tconst { showToast } = useToast();\r\n\r\n\tconst [state, dispatch] = useReducer(reducer, initialState);\r\n\r\n\tconst putRequest = useCallback(\r\n\t\t(url: string, payload: T, config = {}) => {\r\n\t\t\tdispatch({\r\n\t\t\t\ttype: \"isLoading\",\r\n\t\t\t\tpayload: true,\r\n\t\t\t});\r\n\r\n\t\t\taxiosInstance\r\n\t\t\t\t.put(url, payload, config)\r\n\t\t\t\t.then((res) => {\r\n\t\t\t\t\tif (res.data?.success) {\r\n\t\t\t\t\t\tdispatch({\r\n\t\t\t\t\t\t\ttype: \"isSuccess\",\r\n\t\t\t\t\t\t\tpayload: res.data,\r\n\t\t\t\t\t\t});\r\n\r\n\t\t\t\t\t\tonSuccess?.(res.data, payload);\r\n\t\t\t\t\t} else {\r\n\t\t\t\t\t\tdispatch({\r\n\t\t\t\t\t\t\ttype: \"isError\",\r\n\t\t\t\t\t\t\tpayload: res.data,\r\n\t\t\t\t\t\t});\r\n\r\n\t\t\t\t\t\tshowToast(res.data?.message, \"error\");\r\n\r\n\t\t\t\t\t\tonError?.(res.data, payload);\r\n\t\t\t\t\t}\r\n\t\t\t\t})\r\n\t\t\t\t.catch((err) => {\r\n\t\t\t\t\tconst error = {\r\n\t\t\t\t\t\tstatus: err.response?.status ?? 500,\r\n\t\t\t\t\t\tmessage:\r\n\t\t\t\t\t\t\terr.response?.data?.detail ||\r\n\t\t\t\t\t\t\terr.response?.data?.message ||\r\n\t\t\t\t\t\t\terr.message ||\r\n\t\t\t\t\t\t\t\"An unknown error occurred\",\r\n\t\t\t\t\t\tdata: err.response?.data ?? null,\r\n\t\t\t\t\t\tstatusText: err.response?.statusText ?? \"\",\r\n\t\t\t\t\t\tcode: err?.code ?? \"\",\r\n\t\t\t\t\t\tname: err?.name ?? \"\",\r\n\t\t\t\t\t};\r\n\r\n\t\t\t\t\tshowToast(error.message, \"error\");\r\n\r\n\t\t\t\t\tdispatch({\r\n\t\t\t\t\t\ttype: \"isError\",\r\n\t\t\t\t\t\tpayload: error,\r\n\t\t\t\t\t});\r\n\r\n\t\t\t\t\tonError?.(error, payload);\r\n\t\t\t\t})\r\n\t\t\t\t.finally(() => {\r\n\t\t\t\t\tdispatch({\r\n\t\t\t\t\t\ttype: \"isLoading\",\r\n\t\t\t\t\t\tpayload: false,\r\n\t\t\t\t\t});\r\n\t\t\t\t});\r\n\t\t},\r\n\t\t[onSuccess, onError, showToast]\r\n\t);\r\n\r\n\treturn [putRequest, state];\r\n};\r\n\r\nexport const useDeleteRequest = <T = UseDeleteRequest>(\r\n\tprops: RequestOptions = {}\r\n): [(_url: string, _config?: AxiosRequestConfig) => void, RequestResult<T>] => {\r\n\tconst { onSuccess = null, onError = null } = props;\r\n\r\n\tconst { showToast } = useToast();\r\n\r\n\tconst [state, dispatch] = useReducer(reducer, initialState);\r\n\r\n\tconst deleteRequest = useCallback(\r\n\t\t(url: string, config = {}) => {\r\n\t\t\tdispatch({\r\n\t\t\t\ttype: \"isLoading\",\r\n\t\t\t\tpayload: true,\r\n\t\t\t});\r\n\r\n\t\t\taxiosInstance\r\n\t\t\t\t.delete(url, config)\r\n\t\t\t\t.then((res) => {\r\n\t\t\t\t\tif (res.data?.success) {\r\n\t\t\t\t\t\tdispatch({\r\n\t\t\t\t\t\t\ttype: \"isSuccess\",\r\n\t\t\t\t\t\t\tpayload: res.data,\r\n\t\t\t\t\t\t});\r\n\r\n\t\t\t\t\t\tonSuccess?.(res.data, config);\r\n\t\t\t\t\t} else {\r\n\t\t\t\t\t\tdispatch({\r\n\t\t\t\t\t\t\ttype: \"isError\",\r\n\t\t\t\t\t\t\tpayload: res.data,\r\n\t\t\t\t\t\t});\r\n\r\n\t\t\t\t\t\tshowToast(res.data?.message, \"error\");\r\n\r\n\t\t\t\t\t\tonError?.(res.data, config);\r\n\t\t\t\t\t}\r\n\t\t\t\t})\r\n\t\t\t\t.catch((err) => {\r\n\t\t\t\t\tconst error = {\r\n\t\t\t\t\t\tstatus: err.response?.status ?? 500,\r\n\t\t\t\t\t\tmessage:\r\n\t\t\t\t\t\t\terr.response?.data?.detail ||\r\n\t\t\t\t\t\t\terr.response?.data?.message ||\r\n\t\t\t\t\t\t\terr.message ||\r\n\t\t\t\t\t\t\t\"An unknown error occurred\",\r\n\t\t\t\t\t\tdata: err.response?.data ?? null,\r\n\t\t\t\t\t\tstatusText: err.response?.statusText ?? \"\",\r\n\t\t\t\t\t\tcode: err?.code ?? \"\",\r\n\t\t\t\t\t\tname: err?.name ?? \"\",\r\n\t\t\t\t\t};\r\n\r\n\t\t\t\t\tshowToast(error.message, \"error\");\r\n\r\n\t\t\t\t\tdispatch({\r\n\t\t\t\t\t\ttype: \"isError\",\r\n\t\t\t\t\t\tpayload: error,\r\n\t\t\t\t\t});\r\n\r\n\t\t\t\t\tonError?.(error, config);\r\n\t\t\t\t})\r\n\t\t\t\t.finally(() => {\r\n\t\t\t\t\tdispatch({\r\n\t\t\t\t\t\ttype: \"isLoading\",\r\n\t\t\t\t\t\tpayload: false,\r\n\t\t\t\t\t});\r\n\t\t\t\t});\r\n\t\t},\r\n\t\t[onSuccess, onError, showToast]\r\n\t);\r\n\r\n\treturn [deleteRequest, state];\r\n};\r\n\r\nexport const usePatchRequest = <T = UsePatchRequest>(\r\n\tprops: RequestOptions = {}\r\n): [(_url: string, _payload: T, _config?: AxiosRequestConfig) => void, RequestResult<T>] => {\r\n\tconst { onSuccess = null, onError = null } = props;\r\n\r\n\tconst { showToast } = useToast();\r\n\r\n\tconst [state, dispatch] = useReducer(reducer, initialState);\r\n\r\n\tconst patchRequest = useCallback(\r\n\t\t(url: string, payload: T, config = {}) => {\r\n\t\t\tdispatch({\r\n\t\t\t\ttype: \"isLoading\",\r\n\t\t\t\tpayload: true,\r\n\t\t\t});\r\n\r\n\t\t\taxiosInstance\r\n\t\t\t\t.patch(url, payload, config)\r\n\t\t\t\t.then((res) => {\r\n\t\t\t\t\tif (res.data?.success) {\r\n\t\t\t\t\t\tdispatch({\r\n\t\t\t\t\t\t\ttype: \"isSuccess\",\r\n\t\t\t\t\t\t\tpayload: res.data,\r\n\t\t\t\t\t\t});\r\n\r\n\t\t\t\t\t\tonSuccess?.(res.data, payload);\r\n\t\t\t\t\t} else {\r\n\t\t\t\t\t\tdispatch({\r\n\t\t\t\t\t\t\ttype: \"isError\",\r\n\t\t\t\t\t\t\tpayload: res.data,\r\n\t\t\t\t\t\t});\r\n\r\n\t\t\t\t\t\tshowToast(res.data?.message, \"error\");\r\n\r\n\t\t\t\t\t\tonError?.(res.data, payload);\r\n\t\t\t\t\t}\r\n\t\t\t\t})\r\n\t\t\t\t.catch((err) => {\r\n\t\t\t\t\tconst error = {\r\n\t\t\t\t\t\tstatus: err.response?.status ?? 500,\r\n\t\t\t\t\t\tmessage:\r\n\t\t\t\t\t\t\terr.response?.data?.detail ||\r\n\t\t\t\t\t\t\terr.response?.data?.message ||\r\n\t\t\t\t\t\t\terr.message ||\r\n\t\t\t\t\t\t\t\"An unknown error occurred\",\r\n\t\t\t\t\t\tdata: err.response?.data ?? null,\r\n\t\t\t\t\t\tstatusText: err.response?.statusText ?? \"\",\r\n\t\t\t\t\t\tcode: err?.code ?? \"\",\r\n\t\t\t\t\t\tname: err?.name ?? \"\",\r\n\t\t\t\t\t};\r\n\r\n\t\t\t\t\tshowToast(error.message, \"error\");\r\n\r\n\t\t\t\t\tdispatch({\r\n\t\t\t\t\t\ttype: \"isError\",\r\n\t\t\t\t\t\tpayload: error,\r\n\t\t\t\t\t});\r\n\r\n\t\t\t\t\tonError?.(error, payload);\r\n\t\t\t\t})\r\n\t\t\t\t.finally(() => {\r\n\t\t\t\t\tdispatch({\r\n\t\t\t\t\t\ttype: \"isLoading\",\r\n\t\t\t\t\t\tpayload: false,\r\n\t\t\t\t\t});\r\n\t\t\t\t});\r\n\t\t},\r\n\t\t[onSuccess, onError, showToast]\r\n\t);\r\n\r\n\treturn [patchRequest, state];\r\n};\r\n","import { createContext, useContext, useState, ReactNode } from \"react\";\r\nimport { Snackbar, Alert, AlertColor } from \"@mui/material\";\r\n\r\ntype ToastContextType = {\r\n\tshowToast: (message: string, severity?: AlertColor) => void;\r\n};\r\n\r\nconst ToastContext = createContext<ToastContextType | undefined>(undefined);\r\n\r\nexport const useToast = () => {\r\n\tconst ctx = useContext(ToastContext);\r\n\tif (!ctx) throw new Error(\"useToast must be used inside ToastProvider\");\r\n\treturn ctx;\r\n};\r\n\r\nexport const ToastProvider = ({ children }: { children: ReactNode }) => {\r\n\tconst [open, setOpen] = useState(false);\r\n\tconst [message, setMessage] = useState(\"\");\r\n\tconst [severity, setSeverity] = useState<AlertColor>(\"info\");\r\n\r\n\tconst showToast = (msg: string, sev: AlertColor = \"info\") => {\r\n\t\tsetMessage(msg);\r\n\t\tsetSeverity(sev);\r\n\t\tsetOpen(true);\r\n\t};\r\n\r\n\treturn (\r\n\t\t<ToastContext.Provider value={{ showToast }}>\r\n\t\t\t{children}\r\n\t\t\t<Snackbar\r\n\t\t\t\topen={open}\r\n\t\t\t\tcolor={severity}\r\n\t\t\t\tautoHideDuration={3000}\r\n\t\t\t\tonClose={() => setOpen(false)}\r\n\t\t\t\tanchorOrigin={{ vertical: \"top\", horizontal: \"right\" }}\r\n\t\t\t>\r\n\t\t\t\t<Alert\r\n\t\t\t\t\tvariant=\"filled\"\r\n\t\t\t\t\tseverity={severity}\r\n\t\t\t\t\tonClose={() => setOpen(false)}\r\n\t\t\t\t\tsx={{ width: \"100%\" }}\r\n\t\t\t\t>\r\n\t\t\t\t\t{message}\r\n\t\t\t\t</Alert>\r\n\t\t\t</Snackbar>\r\n\t\t</ToastContext.Provider>\r\n\t);\r\n};\r\n","/* eslint-disable @typescript-eslint/no-explicit-any */\r\n\r\nimport {\r\n\tCall,\r\n\tCallEnd,\r\n\tCallSplit,\r\n\tClose,\r\n\tMic,\r\n\tMicOff,\r\n\tPause,\r\n\tPhoneDisabled,\r\n\tPlayArrow,\r\n\tSupportAgent,\r\n} from \"@mui/icons-material\";\r\n\r\nimport {\r\n\tBox,\r\n\tButton,\r\n\tDialog,\r\n\tIconButton,\r\n\tPaper,\r\n\tTextField,\r\n\tTypography,\r\n\tAutocomplete,\r\n\tTooltip,\r\n\tuseTheme,\r\n\tTableContainer,\r\n\tTable,\r\n\tTableHead,\r\n\tTableRow,\r\n\tTableCell,\r\n\tTableBody,\r\n\tCircularProgress,\r\n} from \"@mui/material\";\r\n\r\nimport React, { useEffect, useMemo, useState } from \"react\";\r\n\r\nimport { useSDKState } from \"../hooks/useSDKState\";\r\nimport { sdkStateManager } from \"../hooks/sdk-state\";\r\n\r\nimport { usePostRequest } from \"../services/request\";\r\nimport { END_POINT } from \"../services/endPoint\";\r\nimport axiosInstance from \"../services/axios\";\r\n\r\nimport type { ConferenceLineTypes } from \"../../types\";\r\n\r\nimport { useToast } from \"../services/toastMessage\";\r\n\r\nimport useStyles from \"./styles\";\r\n\r\ntype TransferCallRequest = {\r\n\tmobile_number?: string;\r\n\tuserid?: string;\r\n\ttype?: string;\r\n\ttransfer_to?: string;\r\n\tcallreferenceid?: string;\r\n\tprocessid?: string;\r\n\tprocess_name?: string;\r\n};\r\n\r\nconst ConferenceTableRow = ({ each, isMergeCall }: any) => {\r\n\tconst state = useSDKState();\r\n\tconst { showToast } = useToast();\r\n\tconst { disabled, enabled, outlined } = useStyles({\r\n\t\tdisabled: state.sdkConfig?.disabled || {},\r\n\t\tenabled: state.sdkConfig?.enabled || {},\r\n\t\toutlined: state.sdkConfig?.outlined || {},\r\n\t});\r\n\tconst theme = useTheme();\r\n\r\n\tconst [conferenceCallStart, setConferenceCallStart] = useState(false);\r\n\tconst [conferenceCallMerge, setConferenceCallMerge] = useState(false);\r\n\tconst [conferenceCallHoldOrUnHold, setConferenceCallHoldOrUnHold] = useState(false);\r\n\tconst [conferenceCallMuteOrUnMute, setConferenceCallMuteOrUnMute] = useState(false);\r\n\tconst [conferenceCallEnd, setConferenceCallEnd] = useState(false);\r\n\r\n\tconst onConferenceLineUpdate = (line: ConferenceLineTypes, data: any) => {\r\n\t\tsdkStateManager.setConferenceLine({ ...line, ...data });\r\n\t};\r\n\r\n\tconst onConferenceCallStart = (line: ConferenceLineTypes, data: any) => {\r\n\t\tconst line_used = { ...line, ...data };\r\n\r\n\t\tsetConferenceCallStart(true);\r\n\r\n\t\tconst payload = {\r\n\t\t\taction: \"EXTERNAL_CONFERENCE\",\r\n\t\t\toperation: `CALL${line_used.line}`,\r\n\t\t\tline_used: String(line_used.line),\r\n\t\t\tthirdparty_no: line_used.phone,\r\n\t\t\tuserid: state.callData?.agent_id ?? \"\",\r\n\t\t\tprocess: state.callData?.process_name ?? \"\",\r\n\t\t};\r\n\r\n\t\taxiosInstance\r\n\t\t\t.post(END_POINT.CONFERENCE_CALL, payload)\r\n\t\t\t.then((res) => {\r\n\t\t\t\tshowToast(res.data?.message, \"success\");\r\n\t\t\t\tsdkStateManager.setConferenceLine({ ...line, ...data });\r\n\t\t\t})\r\n\t\t\t.catch((err) => {\r\n\t\t\t\tconst message =\r\n\t\t\t\t\terr.response?.data?.detail ||\r\n\t\t\t\t\terr.response?.data?.message ||\r\n\t\t\t\t\terr.message ||\r\n\t\t\t\t\t\"An unknown error occurred\";\r\n\t\t\t\tshowToast(message, \"error\");\r\n\t\t\t})\r\n\t\t\t.finally(() => {\r\n\t\t\t\tsetConferenceCallStart(false);\r\n\t\t\t});\r\n\t};\r\n\r\n\tconst onMergeConferenceCall = (line: ConferenceLineTypes, data: any) => {\r\n\t\tconst line_used = { ...line, ...data };\r\n\r\n\t\tsetConferenceCallMerge(true);\r\n\r\n\t\tconst payload = {\r\n\t\t\taction: \"EXTERNAL_CONFERENCE\",\r\n\t\t\toperation: `CONFERENCE`,\r\n\t\t\tline_used: String(line_used.line),\r\n\t\t\tthirdparty_no: line_used.phone,\r\n\t\t\tuserid: state.callData?.agent_id ?? \"\",\r\n\t\t\tprocess: state.callData?.process_name ?? \"\",\r\n\t\t};\r\n\r\n\t\taxiosInstance\r\n\t\t\t.post(END_POINT.CONFERENCE_CALL, payload)\r\n\t\t\t.then((res) => {\r\n\t\t\t\tshowToast(res.data?.message, \"success\");\r\n\t\t\t\tsdkStateManager.setConferenceLine({ ...line, ...data });\r\n\t\t\t})\r\n\t\t\t.catch((err) => {\r\n\t\t\t\tconst message =\r\n\t\t\t\t\terr.response?.data?.detail ||\r\n\t\t\t\t\terr.response?.data?.message ||\r\n\t\t\t\t\terr.message ||\r\n\t\t\t\t\t\"An unknown error occurred\";\r\n\t\t\t\tshowToast(message, \"error\");\r\n\t\t\t})\r\n\t\t\t.finally(() => {\r\n\t\t\t\tsetConferenceCallMerge(false);\r\n\t\t\t});\r\n\t};\r\n\r\n\tconst onHoldOrUnHoldConferenceCall = (line: ConferenceLineTypes, data: any, type: string) => {\r\n\t\tconst line_used = { ...line, ...data };\r\n\r\n\t\tsetConferenceCallHoldOrUnHold(true);\r\n\r\n\t\tconst payload = {\r\n\t\t\taction: \"EXTERNAL_CONFERENCE\",\r\n\t\t\toperation: type,\r\n\t\t\thold_channel_no: type === \"HOLDUSER\" ? `hold${line_used.line}` : `unhold${line_used.line}`,\r\n\t\t\tuserid: state.callData?.agent_id ?? \"\",\r\n\t\t\tprocess: state.callData?.process_name ?? \"\",\r\n\t\t};\r\n\r\n\t\taxiosInstance\r\n\t\t\t.post(END_POINT.CONFERENCE_CALL_HOLD_OR_UN_HOLD, payload)\r\n\t\t\t.then((res) => {\r\n\t\t\t\tshowToast(res.data?.message, \"success\");\r\n\t\t\t\tsdkStateManager.setConferenceLine({ ...line, ...data });\r\n\t\t\t})\r\n\t\t\t.catch((err) => {\r\n\t\t\t\tconst message =\r\n\t\t\t\t\terr.response?.data?.detail ||\r\n\t\t\t\t\terr.response?.data?.message ||\r\n\t\t\t\t\terr.message ||\r\n\t\t\t\t\t\"An unknown error occurred\";\r\n\t\t\t\tshowToast(message, \"error\");\r\n\t\t\t})\r\n\t\t\t.finally(() => {\r\n\t\t\t\tsetConferenceCallHoldOrUnHold(false);\r\n\t\t\t});\r\n\t};\r\n\r\n\tconst onMuteOrUnMuteConferenceCall = (line: ConferenceLineTypes, data: any, type: string) => {\r\n\t\tconst line_used = { ...line, ...data };\r\n\r\n\t\tsetConferenceCallMuteOrUnMute(true);\r\n\r\n\t\tconst payload = {\r\n\t\t\taction: \"EXTERNAL_CONFERENCE\",\r\n\t\t\toperation: type,\r\n\t\t\tchannel_no: type === \"MUTEUSER\" ? `mute${line_used.line}` : `play${line_used.line}`,\r\n\t\t\tuserid: state.callData?.agent_id ?? \"\",\r\n\t\t\tthirdparty_no: line_used.phone,\r\n\t\t\tprocess: state.callData?.process_name ?? \"\",\r\n\t\t};\r\n\r\n\t\taxiosInstance\r\n\t\t\t.post(END_POINT.CONFERENCE_CALL_MUTE_OT_UN_MUTE, payload)\r\n\t\t\t.then((res) => {\r\n\t\t\t\tshowToast(res.data?.message, \"success\");\r\n\t\t\t\tsdkStateManager.setConferenceLine({ ...line, ...data });\r\n\t\t\t})\r\n\t\t\t.catch((err) => {\r\n\t\t\t\tconst message =\r\n\t\t\t\t\terr.response?.data?.detail ||\r\n\t\t\t\t\terr.response?.data?.message ||\r\n\t\t\t\t\terr.message ||\r\n\t\t\t\t\t\"An unknown error occurred\";\r\n\t\t\t\tshowToast(message, \"error\");\r\n\t\t\t})\r\n\t\t\t.finally(() => {\r\n\t\t\t\tsetConferenceCallMuteOrUnMute(false);\r\n\t\t\t});\r\n\t};\r\n\r\n\tconst onEndConferenceCall = (line: ConferenceLineTypes, data: any) => {\r\n\t\tconst line_used = { ...line, ...data };\r\n\r\n\t\tsetConferenceCallEnd(true);\r\n\r\n\t\tconst payload = {\r\n\t\t\taction: \"EXTERNAL_CONFERENCE\",\r\n\t\t\toperation: \"HANGUP_CHANNEL\",\r\n\t\t\tline_used: String(line_used.line),\r\n\t\t\tuser_type: `THIRDPARTY${line_used.line - 1}`,\r\n\t\t\tthirdparty_no: line_used.phone,\r\n\t\t\tuserid: state.callData?.agent_id ?? \"\",\r\n\t\t\tprocess: state.callData?.process_name ?? \"\",\r\n\t\t};\r\n\r\n\t\taxiosInstance\r\n\t\t\t.post(END_POINT.CONFERENCE_CALL_END, payload)\r\n\t\t\t.then((res) => {\r\n\t\t\t\tshowToast(res.data?.message, \"success\");\r\n\t\t\t\tsdkStateManager.setConferenceLine({ ...line, ...data });\r\n\t\t\t})\r\n\t\t\t.catch((err) => {\r\n\t\t\t\tconst message =\r\n\t\t\t\t\terr.response?.data?.detail ||\r\n\t\t\t\t\terr.response?.data?.message ||\r\n\t\t\t\t\terr.message ||\r\n\t\t\t\t\t\"An unknown error occurred\";\r\n\t\t\t\tshowToast(message, \"error\");\r\n\t\t\t})\r\n\t\t\t.finally(() => {\r\n\t\t\t\tsetConferenceCallEnd(false);\r\n\t\t\t});\r\n\t};\r\n\r\n\treturn (\r\n\t\t<TableRow\r\n\t\t\tkey={each.line}\r\n\t\t\tsx={{\r\n\t\t\t\tborder: \"2px solid #fff\",\r\n\t\t\t}}\r\n\t\t>\r\n\t\t\t<TableCell\r\n\t\t\t\tsx={{\r\n\t\t\t\t\tpadding: \"6px\",\r\n\t\t\t\t}}\r\n\t\t\t>\r\n\t\t\t\t<Typography>Line {each?.line ?? \"\"}. </Typography>\r\n\t\t\t</TableCell>\r\n\t\t\t<TableCell\r\n\t\t\t\tsx={{\r\n\t\t\t\t\tpadding: \"6px\",\r\n\t\t\t\t}}\r\n\t\t\t>\r\n\t\t\t\t<Typography\r\n\t\t\t\t\tvariant=\"body2\"\r\n\t\t\t\t\tsx={{\r\n\t\t\t\t\t\tpx: 1,\r\n\t\t\t\t\t\tborderRadius: \"10px\",\r\n\t\t\t\t\t}}\r\n\t\t\t\t>\r\n\t\t\t\t\t{each?.status ?? \"\"}\r\n\t\t\t\t</Typography>\r\n\t\t\t</TableCell>\r\n\t\t\t<TableCell\r\n\t\t\t\tsx={{\r\n\t\t\t\t\tpadding: \"6px\",\r\n\t\t\t\t}}\r\n\t\t\t>\r\n\t\t\t\t<Button\r\n\t\t\t\t\tsx={{\r\n\t\t\t\t\t\ttextTransform: \"capitalize\",\r\n\t\t\t\t\t}}\r\n\t\t\t\t\tsize=\"small\"\r\n\t\t\t\t>\r\n\t\t\t\t\t<Typography variant=\"body2\">{each?.line === 1 ? \"Internal\" : \"External\"}</Typography>\r\n\t\t\t\t</Button>\r\n\t\t\t</TableCell>\r\n\t\t\t<TableCell\r\n\t\t\t\tsx={{\r\n\t\t\t\t\tpadding: \"6px\",\r\n\t\t\t\t}}\r\n\t\t\t>\r\n\t\t\t\t<TextField\r\n\t\t\t\t\tsize=\"small\"\r\n\t\t\t\t\tplaceholder=\"Phone Number\"\r\n\t\t\t\t\tfullWidth\r\n\t\t\t\t\tvalue={each?.phone || \"\"}\r\n\t\t\t\t\tdisabled={\r\n\t\t\t\t\t\teach?.line === 1 ||\r\n\t\t\t\t\t\teach?.status === \"ONCALL\" ||\r\n\t\t\t\t\t\teach?.status === \"DISCONNECTED\" ||\r\n\t\t\t\t\t\teach?.status === \"CONFERENCE\" ||\r\n\t\t\t\t\t\teach?.status === \"HOLD\" ||\r\n\t\t\t\t\t\teach?.status === \"MUTE\"\r\n\t\t\t\t\t}\r\n\t\t\t\t\tonChange={(e) => {\r\n\t\t\t\t\t\tonConferenceLineUpdate(each, { phone: e.target.value });\r\n\t\t\t\t\t}}\r\n\t\t\t\t/>\r\n\t\t\t</TableCell>\r\n\t\t\t<TableCell\r\n\t\t\t\tsx={{\r\n\t\t\t\t\tpadding: \"6px\",\r\n\t\t\t\t}}\r\n\t\t\t>\r\n\t\t\t\t<Box\r\n\t\t\t\t\tsx={{\r\n\t\t\t\t\t\tdisplay: \"flex\",\r\n\t\t\t\t\t\talignItems: \"center\",\r\n\t\t\t\t\t\tjustifyContent: \"space-around\",\r\n\t\t\t\t\t}}\r\n\t\t\t\t>\r\n\t\t\t\t\t{each.line !== 1 && (\r\n\t\t\t\t\t\t<Tooltip title=\"Call\">\r\n\t\t\t\t\t\t\t<Button\r\n\t\t\t\t\t\t\t\tvariant={each?.status !== \"IDLE\" ? \"outlined\" : \"contained\"}\r\n\t\t\t\t\t\t\t\tcolor=\"success\"\r\n\t\t\t\t\t\t\t\tsx={\r\n\t\t\t\t\t\t\t\t\teach?.status !== \"IDLE\" ?\r\n\t\t\t\t\t\t\t\t\t\t{ ...disabled }\r\n\t\t\t\t\t\t\t\t\t:\t{\r\n\t\t\t\t\t\t\t\t\t\t\t...enabled,\r\n\t\t\t\t\t\t\t\t\t\t\tborder: `0px solid ${theme.palette.success.light}`,\r\n\t\t\t\t\t\t\t\t\t\t\t\"&:hover\": {\r\n\t\t\t\t\t\t\t\t\t\t\t\tbgcolor: \"success.light\",\r\n\t\t\t\t\t\t\t\t\t\t\t\tboxShadow: `0px 2px 1px ${theme.palette.success.light}`,\r\n\t\t\t\t\t\t\t\t\t\t\t\tborder: `0px solid ${theme.palette.success.light}`,\r\n\t\t\t\t\t\t\t\t\t\t\t},\r\n\t\t\t\t\t\t\t\t\t\t\t\"&:active\": {\r\n\t\t\t\t\t\t\t\t\t\t\t\tbgcolor: \"success.light\",\r\n\t\t\t\t\t\t\t\t\t\t\t\tboxShadow: `inset 1px -2px 4px ${theme.palette.primary.light}`,\r\n\t\t\t\t\t\t\t\t\t\t\t},\r\n\t\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\tonClick={() => {\r\n\t\t\t\t\t\t\t\t\tonConferenceCallStart(each, {});\r\n\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\tdisabled={each?.status !== \"IDLE\"}\r\n\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t{conferenceCallStart ?\r\n\t\t\t\t\t\t\t\t\t<CircularProgress\r\n\t\t\t\t\t\t\t\t\t\tsize=\"20px\"\r\n\t\t\t\t\t\t\t\t\t\tcolor=\"success\"\r\n\t\t\t\t\t\t\t\t\t/>\r\n\t\t\t\t\t\t\t\t:\t<Call\r\n\t\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\t\tcolor: each?.status !== \"IDLE\" ? \"default\" : \"#f3f2f2\",\r\n\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t/>\r\n\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t</Button>\r\n\t\t\t\t\t\t</Tooltip>\r\n\t\t\t\t\t)}\r\n\t\t\t\t\t{each.line === 1 && (\r\n\t\t\t\t\t\t<Tooltip title=\"Merge Call\">\r\n\t\t\t\t\t\t\t<Button\r\n\t\t\t\t\t\t\t\tvariant={isMergeCall ? \"contained\" : \"outlined\"}\r\n\t\t\t\t\t\t\t\tsx={\r\n\t\t\t\t\t\t\t\t\tisMergeCall ?\r\n\t\t\t\t\t\t\t\t\t\t{ ...enabled, padding: \"0px 16px\" }\r\n\t\t\t\t\t\t\t\t\t:\t{ ...disabled, padding: \"0px 16px\" }\r\n\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\tonClick={() => {\r\n\t\t\t\t\t\t\t\t\tonMergeConferenceCall(each, {\r\n\t\t\t\t\t\t\t\t\t\tisMergeCall: true,\r\n\t\t\t\t\t\t\t\t\t});\r\n\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\tdisabled={!isMergeCall || conferenceCallMerge}\r\n\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t{each?.isMergeCall ? \"Merged\" : \"Merge\"}\r\n\t\t\t\t\t\t\t\t{conferenceCallMerge ?\r\n\t\t\t\t\t\t\t\t\t<CircularProgress size=\"20px\" />\r\n\t\t\t\t\t\t\t\t:\t<CallSplit />}\r\n\t\t\t\t\t\t\t</Button>\r\n\t\t\t\t\t\t</Tooltip>\r\n\t\t\t\t\t)}\r\n\t\t\t\t\t<Tooltip title={each.status !== \"HOLD\" ? \"Hold\" : \"Un Hold\"}>\r\n\t\t\t\t\t\t<Button\r\n\t\t\t\t\t\t\tvariant={each.status === \"HOLD\" ? \"contained\" : \"outlined\"}\r\n\t\t\t\t\t\t\tsx={\r\n\t\t\t\t\t\t\t\t(\r\n\t\t\t\t\t\t\t\t\teach.status === \"DISCONNECTED\" ||\r\n\t\t\t\t\t\t\t\t\teach?.status === \"ONCALL\" ||\r\n\t\t\t\t\t\t\t\t\teach?.status === \"CONFERENCE\"\r\n\t\t\t\t\t\t\t\t) ?\r\n\t\t\t\t\t\t\t\t\t{ ...disabled }\r\n\t\t\t\t\t\t\t\t: each?.status === \"ONCALL\" || each?.status === \"CONFERENCE\" ?\r\n\t\t\t\t\t\t\t\t\t// each.status === \"IDLE\"\r\n\t\t\t\t\t\t\t\t\t{ ...outlined }\r\n\t\t\t\t\t\t\t\t:\t{ ...disabled }\r\n\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\tonClick={() => {\r\n\t\t\t\t\t\t\t\tif (each.status === \"HOLD\") {\r\n\t\t\t\t\t\t\t\t\tonHoldOrUnHoldConferenceCall(each, { isHold: false }, \"UNHOLDUSER\");\r\n\t\t\t\t\t\t\t\t} else {\r\n\t\t\t\t\t\t\t\t\tonHoldOrUnHoldConferenceCall(each, { isHold: true }, \"HOLDUSER\");\r\n\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\tdisabled={\r\n\t\t\t\t\t\t\t\teach?.status === \"DISCONNECTED\" ||\r\n\t\t\t\t\t\t\t\teach?.status === \"IDLE\" ||\r\n\t\t\t\t\t\t\t\tconferenceCallHoldOrUnHold\r\n\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t{conferenceCallHoldOrUnHold ?\r\n\t\t\t\t\t\t\t\t<CircularProgress\r\n\t\t\t\t\t\t\t\t\tsize=\"20px\"\r\n\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\tcolor: theme.palette.primary.main,\r\n\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t/>\r\n\t\t\t\t\t\t\t: each.status === \"HOLD\" ?\r\n\t\t\t\t\t\t\t\t<PlayArrow />\r\n\t\t\t\t\t\t\t:\t<Pause />}\r\n\t\t\t\t\t\t</Button>\r\n\t\t\t\t\t</Tooltip>\r\n\t\t\t\t\t<Tooltip title={each.status !== \"MUTE\" ? \"Mute\" : \"Un Mute\"}>\r\n\t\t\t\t\t\t<Button\r\n\t\t\t\t\t\t\tvariant={each.status === \"MUTE\" ? \"contained\" : \"outlined\"}\r\n\t\t\t\t\t\t\tsx={\r\n\t\t\t\t\t\t\t\t(\r\n\t\t\t\t\t\t\t\t\teach.status === \"DISCONNECTED\" ||\r\n\t\t\t\t\t\t\t\t\teach?.status === \"ONCALL\" ||\r\n\t\t\t\t\t\t\t\t\teach?.status === \"CONFERENCE\"\r\n\t\t\t\t\t\t\t\t) ?\r\n\t\t\t\t\t\t\t\t\t{ ...disabled }\r\n\t\t\t\t\t\t\t\t: each?.status === \"ONCALL\" || each?.status === \"CONFERENCE\" ?\r\n\t\t\t\t\t\t\t\t\t{ ...outlined }\r\n\t\t\t\t\t\t\t\t:\t{ ...disabled }\r\n\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\tonClick={() => {\r\n\t\t\t\t\t\t\t\tif (each.status === \"MUTE\") {\r\n\t\t\t\t\t\t\t\t\tonMuteOrUnMuteConferenceCall(each, { isMute: false }, \"PLAYUSER\");\r\n\t\t\t\t\t\t\t\t} else {\r\n\t\t\t\t\t\t\t\t\tonMuteOrUnMuteConferenceCall(each, { isMute: true }, \"MUTEUSER\");\r\n\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\tdisabled={\r\n\t\t\t\t\t\t\t\teach?.status === \"DISCONNECTED\" ||\r\n\t\t\t\t\t\t\t\teach?.status === \"IDLE\" ||\r\n\t\t\t\t\t\t\t\teach?.status === \"HOLD\" ||\r\n\t\t\t\t\t\t\t\tconferenceCallMuteOrUnMute\r\n\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t{conferenceCallMuteOrUnMute ?\r\n\t\t\t\t\t\t\t\t<CircularProgress\r\n\t\t\t\t\t\t\t\t\tsize=\"20px\"\r\n\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\tcolor: theme.palette.primary.main,\r\n\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t/>\r\n\t\t\t\t\t\t\t: each.status === \"MUTE\" ?\r\n\t\t\t\t\t\t\t\t<MicOff />\r\n\t\t\t\t\t\t\t:\t<Mic />}\r\n\t\t\t\t\t\t</Button>\r\n\t\t\t\t\t</Tooltip>\r\n\t\t\t\t\t{each?.line !== 1 ?\r\n\t\t\t\t\t\t<Tooltip title=\"End Call\">\r\n\t\t\t\t\t\t\t<Button\r\n\t\t\t\t\t\t\t\tvariant={\r\n\t\t\t\t\t\t\t\t\teach?.status !== \"IDLE\" && each?.status !== \"DISCONNECTED\" ?\r\n\t\t\t\t\t\t\t\t\t\t\"contained\"\r\n\t\t\t\t\t\t\t\t\t:\t\"outlined\"\r\n\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\tcolor=\"error\"\r\n\t\t\t\t\t\t\t\tsx={\r\n\t\t\t\t\t\t\t\t\teach?.status !== \"IDLE\" && each?.status !== \"DISCONNECTED\" ?\r\n\t\t\t\t\t\t\t\t\t\t{\r\n\t\t\t\t\t\t\t\t\t\t\t...enabled,\r\n\t\t\t\t\t\t\t\t\t\t\tborder: `0px solid ${theme.palette.error.light}`,\r\n\t\t\t\t\t\t\t\t\t\t\t\"&:hover\": {\r\n\t\t\t\t\t\t\t\t\t\t\t\tbgcolor: \"error.light\",\r\n\t\t\t\t\t\t\t\t\t\t\t\tboxShadow: `0px 2px 1px ${theme.palette.error.light}`,\r\n\t\t\t\t\t\t\t\t\t\t\t\tborder: `0px solid ${theme.palette.error.light}`,\r\n\t\t\t\t\t\t\t\t\t\t\t},\r\n\t\t\t\t\t\t\t\t\t\t\t\"&:active\": {\r\n\t\t\t\t\t\t\t\t\t\t\t\tbgcolor: \"error.light\",\r\n\t\t\t\t\t\t\t\t\t\t\t\tboxShadow: `inset 1px -2px 4px ${theme.palette.primary.light}`,\r\n\t\t\t\t\t\t\t\t\t\t\t},\r\n\t\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t\t:\t{\r\n\t\t\t\t\t\t\t\t\t\t\t...disabled,\r\n\t\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\tonClick={() => {\r\n\t\t\t\t\t\t\t\t\tonEndConferenceCall(each, {\r\n\t\t\t\t\t\t\t\t\t\tisCallStart: false,\r\n\t\t\t\t\t\t\t\t\t\tisMergeCall: false,\r\n\t\t\t\t\t\t\t\t\t\tisMute: false,\r\n\t\t\t\t\t\t\t\t\t\tisHold: false,\r\n\t\t\t\t\t\t\t\t\t});\r\n\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\tdisabled={\r\n\t\t\t\t\t\t\t\t\teach?.status === \"IDLE\" || each?.status === \"DISCONNECTED\" || conferenceCallEnd\r\n\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t{conferenceCallEnd ?\r\n\t\t\t\t\t\t\t\t\t<CircularProgress\r\n\t\t\t\t\t\t\t\t\t\tsize=\"20px\"\r\n\t\t\t\t\t\t\t\t\t\tcolor=\"error\"\r\n\t\t\t\t\t\t\t\t\t/>\r\n\t\t\t\t\t\t\t\t:\t<CallEnd />}\r\n\t\t\t\t\t\t\t</Button>\r\n\t\t\t\t\t\t</Tooltip>\r\n\t\t\t\t\t:\t<Button\r\n\t\t\t\t\t\t\tvariant={each?.isCallStart ? \"contained\" : \"outlined\"}\r\n\t\t\t\t\t\t\tcolor=\"error\"\r\n\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\tdisplay: \"none\",\r\n\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\tonClick={() => {\r\n\t\t\t\t\t\t\t\tonEndConferenceCall(each, {\r\n\t\t\t\t\t\t\t\t\tisCallStart: false,\r\n\t\t\t\t\t\t\t\t\tisMergeCall: false,\r\n\t\t\t\t\t\t\t\t\tisMute: false,\r\n\t\t\t\t\t\t\t\t\tisHold: false,\r\n\t\t\t\t\t\t\t\t});\r\n\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\tdisabled={\r\n\t\t\t\t\t\t\t\teach?.status === \"IDLE\" || each?.status === \"DISCONNECTED\" || conferenceCallEnd\r\n\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t{conferenceCallEnd ?\r\n\t\t\t\t\t\t\t\t<CircularProgress\r\n\t\t\t\t\t\t\t\t\tsize=\"20px\"\r\n\t\t\t\t\t\t\t\t\tcolor=\"error\"\r\n\t\t\t\t\t\t\t\t/>\r\n\t\t\t\t\t\t\t:\t<CallEnd />}\r\n\t\t\t\t\t\t</Button>\r\n\t\t\t\t\t}\r\n\t\t\t\t</Box>\r\n\t\t\t</TableCell>\r\n\t\t</TableRow>\r\n\t);\r\n};\r\n\r\nexport function ConferenceDialog() {\r\n\tconst state = useSDKState();\r\n\tconst { showToast } = useToast();\r\n\r\n\tconst [conferenceCallEndAll, setConferenceCallEndAll] = useState(false);\r\n\r\n\tconst handleClose = () => {\r\n\t\tsdkStateManager.setOpenConferenceDialog(false);\r\n\t};\r\n\r\n\tconst onEndAllConferenceCalls = () => {\r\n\t\tsetConferenceCallEndAll(true);\r\n\r\n\t\tconst payload = {\r\n\t\t\taction: \"EXTERNAL_CONFERENCE\",\r\n\t\t\toperation: \"ENDCONFERENCE\",\r\n\t\t\tuserid: state.callData?.agent_id ?? \"\",\r\n\t\t\tprocess: state.callData?.process_name ?? \"\",\r\n\t\t};\r\n\r\n\t\taxiosInstance\r\n\t\t\t.post(END_POINT.CONFERENCE_CALL_END_ALL, payload)\r\n\t\t\t.then((res) => {\r\n\t\t\t\tshowToast(res.data?.message, \"success\");\r\n\t\t\t\tsdkStateManager.resetConferenceLines();\r\n\t\t\t\thandleClose();\r\n\t\t\t})\r\n\t\t\t.catch((err) => {\r\n\t\t\t\tconst message =\r\n\t\t\t\t\terr.response?.data?.detail ||\r\n\t\t\t\t\terr.response?.data?.message ||\r\n\t\t\t\t\terr.message ||\r\n\t\t\t\t\t\"An unknown error occurred\";\r\n\t\t\t\tshowToast(message, \"error\");\r\n\t\t\t})\r\n\t\t\t.finally(() => {\r\n\t\t\t\tsetConferenceCallEndAll(false);\r\n\t\t\t});\r\n\t};\r\n\r\n\tconst isMergeCall = useMemo(() => {\r\n\t\treturn state?.conferenceLine?.some((each: any) => {\r\n\t\t\tif (each.line !== 1) {\r\n\t\t\t\treturn each.status === \"ONCALL\";\r\n\t\t\t}\r\n\t\t\treturn false;\r\n\t\t});\r\n\t}, [state.conferenceLine]);\r\n\r\n\treturn (\r\n\t\t<>\r\n\t\t\t<Dialog\r\n\t\t\t\topen={state.openConferenceDialog}\r\n\t\t\t\taria-labelledby=\"alert-dialog-title\"\r\n\t\t\t\taria-describedby=\"alert-dialog-description\"\r\n\t\t\t\tfullWidth\r\n\t\t\t\tmaxWidth={\"md\"}\r\n\t\t\t>\r\n\t\t\t\t<Paper sx={{ borderRadius: 2 }}>\r\n\t\t\t\t\t<Box\r\n\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\tdisplay: \"flex\",\r\n\t\t\t\t\t\t\tjustifyContent: \"space-between\",\r\n\t\t\t\t\t\t\talignItems: \"center\",\r\n\t\t\t\t\t\t\tpadding: \"10px 16px\",\r\n\t\t\t\t\t\t}}\r\n\t\t\t\t\t>\r\n\t\t\t\t\t\t<Typography variant=\"body1\">{state?.agentId ?? \"\"} conference</Typography>\r\n\r\n\t\t\t\t\t\t<IconButton onClick={handleClose}>\r\n\t\t\t\t\t\t\t<Close />\r\n\t\t\t\t\t\t</IconButton>\r\n\t\t\t\t\t</Box>\r\n\r\n\t\t\t\t\t<Box\r\n\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\tboxShadow: \"1px 1px 2px #e7e5e5ff\",\r\n\t\t\t\t\t\t\tmargin: \"0px 15px\",\r\n\t\t\t\t\t\t\tborderRadius: \"20px\",\r\n\t\t\t\t\t\t}}\r\n\t\t\t\t\t>\r\n\t\t\t\t\t\t<TableContainer\r\n\t\t\t\t\t\t\tcomponent={Paper}\r\n\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\toutline: \"0px solid gray !important\",\r\n\t\t\t\t\t\t\t\tboxShadow: \"1px 1px 6px #e7e5e5ff\",\r\n\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t<Table\r\n\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\tborder: \"4px solid #ffffff !important\",\r\n\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t<TableHead>\r\n\t\t\t\t\t\t\t\t\t<TableRow\r\n\t\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\t\tborder: \"2px solid #f3f3f3ff !important\",\r\n\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t\t<TableCell\r\n\t\t\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\t\t\tpadding: \"6px\",\r\n\t\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t\t\tLine\r\n\t\t\t\t\t\t\t\t\t\t</TableCell>\r\n\t\t\t\t\t\t\t\t\t\t<TableCell\r\n\t\t\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\t\t\tpadding: \"6px\",\r\n\t\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t\t\tStatus\r\n\t\t\t\t\t\t\t\t\t\t</TableCell>\r\n\t\t\t\t\t\t\t\t\t\t<TableCell\r\n\t\t\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\t\t\tpadding: \"6px\",\r\n\t\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t\t\tCall Type\r\n\t\t\t\t\t\t\t\t\t\t</TableCell>\r\n\t\t\t\t\t\t\t\t\t\t<TableCell\r\n\t\t\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\t\t\tpadding: \"6px\",\r\n\t\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t\t\tMobile Number\r\n\t\t\t\t\t\t\t\t\t\t</TableCell>\r\n\t\t\t\t\t\t\t\t\t\t<TableCell\r\n\t\t\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\t\t\tpadding: \"6px\",\r\n\t\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t\t\tCall Actions\r\n\t\t\t\t\t\t\t\t\t\t</TableCell>\r\n\t\t\t\t\t\t\t\t\t</TableRow>\r\n\t\t\t\t\t\t\t\t</TableHead>\r\n\t\t\t\t\t\t\t\t<TableBody>\r\n\t\t\t\t\t\t\t\t\t{state?.conferenceLine.map((each: any) => (\r\n\t\t\t\t\t\t\t\t\t\t<ConferenceTableRow\r\n\t\t\t\t\t\t\t\t\t\t\teach={each}\r\n\t\t\t\t\t\t\t\t\t\t\tisMergeCall={isMergeCall}\r\n\t\t\t\t\t\t\t\t\t\t/>\r\n\t\t\t\t\t\t\t\t\t))}\r\n\t\t\t\t\t\t\t\t</TableBody>\r\n\t\t\t\t\t\t\t</Table>\r\n\t\t\t\t\t\t</TableContainer>\r\n\t\t\t\t\t</Box>\r\n\t\t\t\t\t<Box\r\n\t\t\t\t\t\ttextAlign=\"center\"\r\n\t\t\t\t\t\tm={2}\r\n\t\t\t\t\t>\r\n\t\t\t\t\t\t<Button\r\n\t\t\t\t\t\t\tvariant=\"outlined\"\r\n\t\t\t\t\t\t\tcolor=\"error\"\r\n\t\t\t\t\t\t\tsize=\"large\"\r\n\t\t\t\t\t\t\tonClick={onEndAllConferenceCalls}\r\n\t\t\t\t\t\t\tdisabled={conferenceCallEndAll}\r\n\t\t\t\t\t\t\tsx={{ px: 2, borderRadius: \"20px\", textTransform: \"capitalize\" }}\r\n\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t{conferenceCallEndAll ?\r\n\t\t\t\t\t\t\t\t<CircularProgress\r\n\t\t\t\t\t\t\t\t\tsize=\"20px\"\r\n\t\t\t\t\t\t\t\t\tcolor=\"error\"\r\n\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\tmarginRight: \"8px\",\r\n\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t/>\r\n\t\t\t\t\t\t\t:\t<IconButton\r\n\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\tbgcolor: \"error.main\",\r\n\t\t\t\t\t\t\t\t\t\t\"&:hover\": { bgcolor: \"error.dark\" },\r\n\t\t\t\t\t\t\t\t\t\tmarginRight: \"8px\",\r\n\t\t\t\t\t\t\t\t\t\twidth: \"28px\",\r\n\t\t\t\t\t\t\t\t\t\theight: \"28px\",\r\n\t\t\t\t\t\t\t\t\t\tfontSize: \"12px\",\r\n\t\t\t\t\t\t\t\t\t\tfontWeight: \"600\",\r\n\t\t\t\t\t\t\t\t\t\tlineHeight: \"16px\",\r\n\t\t\t\t\t\t\t\t\t\tletterSpacing: \"0.02em\",\r\n\t\t\t\t\t\t\t\t\t\ttextTransform: \"capitalize\",\r\n\t\t\t\t\t\t\t\t\t\tcolor: \"white\",\r\n\t\t\t\t\t\t\t\t\t\tdisplay: \"flex\",\r\n\t\t\t\t\t\t\t\t\t\talignItems: \"center\",\r\n\t\t\t\t\t\t\t\t\t\tjustifyContent: \"center\",\r\n\t\t\t\t\t\t\t\t\t\tborderRadius: \"50%\",\r\n\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t<PhoneDisabled\r\n\t\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\t\tcolor: \"white\",\r\n\t\t\t\t\t\t\t\t\t\t\tfontSize: \"16px\",\r\n\t\t\t\t\t\t\t\t\t\t\tfontWeight: \"600\",\r\n\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t/>\r\n\t\t\t\t\t\t\t\t</IconButton>\r\n\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\tEnd Conference\r\n\t\t\t\t\t\t</Button>\r\n\t\t\t\t\t</Box>\r\n\t\t\t\t</Paper>\r\n\t\t\t</Dialog>\r\n\t\t</>\r\n\t);\r\n}\r\n\r\nexport function CallTransferDialog({ open }: any) {\r\n\tconst state = useSDKState();\r\n\r\n\tconst [transferCall] = usePostRequest<TransferCallRequest>({\r\n\t\tonSuccess: () => {\r\n\t\t\tsdkStateManager.setOpenCallTransferDialog(false);\r\n\t\t},\r\n\t});\r\n\r\n\tconst [currentselecteTab, setCurrentselecteTab] = useState(\"process\");\r\n\r\n\tconst [getIdelAgentsList, { data: idleAgentsList, isLoading: isIdleAgentsListLoading }] =\r\n\t\tusePostRequest<any>({\r\n\t\t\tdisabledSuccessToast: true,\r\n\t\t});\r\n\r\n\tconst [\r\n\t\tgetProcessAndQueuesList,\r\n\t\t{ data: processAndQueuesList, isLoading: isProcessAndQueuesListLoading },\r\n\t] = usePostRequest<{\r\n\t\tstatus: string;\r\n\t\tactive: boolean;\r\n\t\tprocess?: any[];\r\n\t\tqueue?: any[];\r\n\t}>({\r\n\t\tdisabledSuccessToast: true,\r\n\t});\r\n\r\n\tconst handleClose = () => {\r\n\t\tsdkStateManager.setOpenCallTransferDialog(false);\r\n\t};\r\n\r\n\tconst handleTransferCall = (data: any, type: string) => {\r\n\t\tif (type === \"PROCESS\") {\r\n\t\t\tconst payload = {\r\n\t\t\t\tmobile_number: state.callData?.phone_number ?? \"\",\r\n\t\t\t\tuserid: state.callData?.agent_id ?? \"\",\r\n\t\t\t\ttype: \"PROCESS\",\r\n\t\t\t\ttransfer_to: data?.process_name ?? \"\",\r\n\t\t\t\tcallreferenceid: state.callData?.convox_id ?? \"\",\r\n\t\t\t\tprocessid: String(state.callData?.process_id ?? \"\"),\r\n\t\t\t\tprocess_name: state.callData?.process_name ?? \"\",\r\n\t\t\t};\r\n\t\t\ttransferCall(END_POINT.TRANSFER_CALL, payload);\r\n\t\t} else if (type === \"QUEUE\") {\r\n\t\t\tconst payload = {\r\n\t\t\t\tmobile_number: state.callData?.phone_number ?? \"\",\r\n\t\t\t\tuserid: state.callData?.agent_id ?? \"\",\r\n\t\t\t\ttype: \"QUEUE\",\r\n\t\t\t\ttransfer_to: data?.queue_name ?? \"\",\r\n\t\t\t\tcallreferenceid: state.callData?.convox_id ?? \"\",\r\n\t\t\t\tprocessid: String(state.callData?.process_id ?? \"\"),\r\n\t\t\t\tprocess_name: state.callData?.process_name ?? \"\",\r\n\t\t\t};\r\n\t\t\ttransferCall(END_POINT.TRANSFER_CALL, payload);\r\n\t\t} else if (type === \"AGENT\") {\r\n\t\t\tconst payload = {\r\n\t\t\t\tmobile_number: state.callData?.phone_number ?? \"\",\r\n\t\t\t\tuserid: state.callData?.agent_id ?? \"\",\r\n\t\t\t\ttype: \"AGENT\",\r\n\t\t\t\ttransfer_to: data?.user_id ?? \"\",\r\n\t\t\t\tcallreferenceid: state.callData?.convox_id ?? \"\",\r\n\t\t\t\tprocessid: String(state.callData?.process_id ?? \"\"),\r\n\t\t\t\tprocess_name: state.callData?.process_name ?? \"\",\r\n\t\t\t};\r\n\t\t\ttransferCall(END_POINT.TRANSFER_CALL, payload);\r\n\t\t}\r\n\t};\r\n\r\n\tuseEffect(() => {\r\n\t\tgetIdelAgentsList(END_POINT.AGENTS_LIST, {\r\n\t\t\tstatus: \"IDLE\",\r\n\t\t\tactive: true,\r\n\t\t});\r\n\r\n\t\tgetProcessAndQueuesList(END_POINT.TRANSFER_TO_DETAILS, {\r\n\t\t\tstatus: \"ACTIVE\",\r\n\t\t\tactive: true,\r\n\t\t});\r\n\t}, []);\r\n\r\n\treturn (\r\n\t\t<>\r\n\t\t\t<Dialog\r\n\t\t\t\topen={open}\r\n\t\t\t\taria-labelledby=\"alert-dialog-title\"\r\n\t\t\t\taria-describedby=\"alert-dialog-description\"\r\n\t\t\t\tfullWidth\r\n\t\t\t\tmaxWidth={\"md\"}\r\n\t\t\t>\r\n\t\t\t\t<Paper sx={{ borderRadius: 2 }}>\r\n\t\t\t\t\t<Box\r\n\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\tdisplay: \"flex\",\r\n\t\t\t\t\t\t\tjustifyContent: \"space-between\",\r\n\t\t\t\t\t\t\talignItems: \"center\",\r\n\t\t\t\t\t\t\tpadding: \"4px 16px\",\r\n\t\t\t\t\t\t\tboxShadow: \"0px 1px 2px #f5f5f5ff\",\r\n\t\t\t\t\t\t}}\r\n\t\t\t\t\t>\r\n\t\t\t\t\t\t<Typography variant=\"body1\"> Call Transfer</Typography>\r\n\t\t\t\t\t\t<IconButton onClick={handleClose}>\r\n\t\t\t\t\t\t\t<Close />\r\n\t\t\t\t\t\t</IconButton>\r\n\t\t\t\t\t</Box>\r\n\r\n\t\t\t\t\t<Box\r\n\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\tboxShadow: \"1px 1px 4px #d3d3d3ff\",\r\n\t\t\t\t\t\t\tpadding: \"6px 10px\",\r\n\t\t\t\t\t\t\tmargin: \"10px\",\r\n\t\t\t\t\t\t\tborderRadius: \"10px\",\r\n\t\t\t\t\t\t}}\r\n\t\t\t\t\t>\r\n\t\t\t\t\t\t<Box sx={{ display: \"flex\", gap: 1 }}>\r\n\t\t\t\t\t\t\t<Button\r\n\t\t\t\t\t\t\t\tvariant={currentselecteTab === \"process\" ? \"contained\" : \"outlined\"}\r\n\t\t\t\t\t\t\t\tonClick={() => {\r\n\t\t\t\t\t\t\t\t\tsetCurrentselecteTab(\"process\");\r\n\t\t\t\t\t\t\t\t\tgetProcessAndQueuesList(END_POINT.TRANSFER_TO_DETAILS, {\r\n\t\t\t\t\t\t\t\t\t\tstatus: \"ACTIVE\",\r\n\t\t\t\t\t\t\t\t\t\tactive: true,\r\n\t\t\t\t\t\t\t\t\t});\r\n\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\tProcess\r\n\t\t\t\t\t\t\t</Button>\r\n\t\t\t\t\t\t\t<Button\r\n\t\t\t\t\t\t\t\tvariant={currentselecteTab === \"queues\" ? \"contained\" : \"outlined\"}\r\n\t\t\t\t\t\t\t\tonClick={() => {\r\n\t\t\t\t\t\t\t\t\tsetCurrentselecteTab(\"queues\");\r\n\t\t\t\t\t\t\t\t\tgetProcessAndQueuesList(END_POINT.TRANSFER_TO_DETAILS, {\r\n\t\t\t\t\t\t\t\t\t\tstatus: \"ACTIVE\",\r\n\t\t\t\t\t\t\t\t\t\tactive: true,\r\n\t\t\t\t\t\t\t\t\t});\r\n\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\tQueues\r\n\t\t\t\t\t\t\t</Button>\r\n\t\t\t\t\t\t\t<Button\r\n\t\t\t\t\t\t\t\tvariant={currentselecteTab === \"agents\" ? \"contained\" : \"outlined\"}\r\n\t\t\t\t\t\t\t\tonClick={() => {\r\n\t\t\t\t\t\t\t\t\tsetCurrentselecteTab(\"agents\");\r\n\t\t\t\t\t\t\t\t\tgetIdelAgentsList(END_POINT.AGENTS_LIST, {\r\n\t\t\t\t\t\t\t\t\t\tstatus: \"IDLE\",\r\n\t\t\t\t\t\t\t\t\t\tactive: true,\r\n\t\t\t\t\t\t\t\t\t});\r\n\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\tAgents\r\n\t\t\t\t\t\t\t</Button>\r\n\t\t\t\t\t\t</Box>\r\n\t\t\t\t\t\t{(isProcessAndQueuesListLoading || isIdleAgentsListLoading) && (\r\n\t\t\t\t\t\t\t<Box\r\n\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\tdisplay: \"flex\",\r\n\t\t\t\t\t\t\t\t\tjustifyContent: \"center\",\r\n\t\t\t\t\t\t\t\t\talignItems: \"center\",\r\n\t\t\t\t\t\t\t\t\theight: \"80px\",\r\n\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t<CircularProgress />{\" \"}\r\n\t\t\t\t\t\t\t</Box>\r\n\t\t\t\t\t\t)}\r\n\t\t\t\t\t\t{!isProcessAndQueuesListLoading &&\r\n\t\t\t\t\t\t\t!isIdleAgentsListLoading &&\r\n\t\t\t\t\t\t\tcurrentselecteTab === \"process\" && (\r\n\t\t\t\t\t\t\t\t<Box sx={{ display: \"flex\", gap: 1, flexWrap: \"wrap\" }}>\r\n\t\t\t\t\t\t\t\t\t{(\r\n\t\t\t\t\t\t\t\t\t\tprocessAndQueuesList?.data?.process &&\r\n\t\t\t\t\t\t\t\t\t\tprocessAndQueuesList?.data?.process?.length > 0\r\n\t\t\t\t\t\t\t\t\t) ?\r\n\t\t\t\t\t\t\t\t\t\tprocessAndQueuesList?.data?.process?.map((process: any, index: any) => (\r\n\t\t\t\t\t\t\t\t\t\t\t<Box\r\n\t\t\t\t\t\t\t\t\t\t\t\tkey={index}\r\n\t\t\t\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tp: 1,\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tdisplay: \"flex\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\talignItems: \"center\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tboxShadow: \"1px 1px 4px #d3d3d3ff\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tpadding: \"6px\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tborderRadius: \"10px\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\"&:hover\": { bgcolor: \"action.selected\" },\r\n\t\t\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t\t\t\t<Typography\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tvariant=\"body1\"\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tmx: 1,\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\twidth: \"200px\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tmaxWidth: \"250px\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tdisplay: \"flex\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\talignItems: \"center\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<SupportAgent sx={{ marginRight: \"4px\" }} />\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t{process.process_name}\r\n\t\t\t\t\t\t\t\t\t\t\t\t</Typography>\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t\t<IconButton\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tcolor=\"success\"\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tbgcolor: \"action.hover\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"&:hover\": { bgcolor: \"action.selected\" },\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tonClick={() => {\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\thandleTransferCall(process, \"PROCESS\");\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<Call />\r\n\t\t\t\t\t\t\t\t\t\t\t\t</IconButton>\r\n\t\t\t\t\t\t\t\t\t\t\t</Box>\r\n\t\t\t\t\t\t\t\t\t\t))\r\n\t\t\t\t\t\t\t\t\t:\t<Typography\r\n\t\t\t\t\t\t\t\t\t\t\tvariant=\"body1\"\r\n\t\t\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\t\t\tfontSize: \"16px\",\r\n\t\t\t\t\t\t\t\t\t\t\t\tletterSpacing: \"0.02em\",\r\n\t\t\t\t\t\t\t\t\t\t\t\ttextTransform: \"capitalize\",\r\n\t\t\t\t\t\t\t\t\t\t\t\tdisplay: \"flex\",\r\n\t\t\t\t\t\t\t\t\t\t\t\talignItems: \"center\",\r\n\t\t\t\t\t\t\t\t\t\t\t\tjustifyContent: \"center\",\r\n\t\t\t\t\t\t\t\t\t\t\t\twidth: \"100%\",\r\n\t\t\t\t\t\t\t\t\t\t\t\tmargin: \"10px 0px\",\r\n\t\t\t\t\t\t\t\t\t\t\t\tcolor: \"gray\",\r\n\t\t\t\t\t\t\t\t\t\t\t\theight: \"60px\",\r\n\t\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t\t\tNo Process Found\r\n\t\t\t\t\t\t\t\t\t\t</Typography>\r\n\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t</Box>\r\n\t\t\t\t\t\t\t)}\r\n\t\t\t\t\t\t{!isProcessAndQueuesListLoading &&\r\n\t\t\t\t\t\t\t!isIdleAgentsListLoading &&\r\n\t\t\t\t\t\t\tcurrentselecteTab === \"queues\" && (\r\n\t\t\t\t\t\t\t\t<Box sx={{ display: \"flex\", gap: 1, flexWrap: \"wrap\" }}>\r\n\t\t\t\t\t\t\t\t\t{(\r\n\t\t\t\t\t\t\t\t\t\tprocessAndQueuesList?.data?.queue &&\r\n\t\t\t\t\t\t\t\t\t\tprocessAndQueuesList?.data?.queue?.length > 0\r\n\t\t\t\t\t\t\t\t\t) ?\r\n\t\t\t\t\t\t\t\t\t\tprocessAndQueuesList?.data?.queue?.map((queue: any, index: any) => (\r\n\t\t\t\t\t\t\t\t\t\t\t<Box\r\n\t\t\t\t\t\t\t\t\t\t\t\tkey={index}\r\n\t\t\t\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tp: 1,\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tdisplay: \"flex\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\talignItems: \"center\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tboxShadow: \"1px 1px 4px #d3d3d3ff\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tpadding: \"6px\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tborderRadius: \"10px\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\"&:hover\": { bgcolor: \"action.selected\" },\r\n\t\t\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t\t\t\t<Typography\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tvariant=\"body1\"\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tmx: 1,\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\twidth: \"200px\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tmaxWidth: \"250px\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tdisplay: \"flex\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\talignItems: \"center\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<SupportAgent sx={{ marginRight: \"4px\" }} />\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t{queue.queue_name}\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t{(\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tprocessAndQueuesList?.data?.process?.find(\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t(process: any) => process.process_id === queue.process_id\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t)?.process_name\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t) ?\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<Typography\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tvariant=\"body1\"\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tfontSize: \"12px\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tfontWeight: \"600\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tletterSpacing: \"0.02em\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttextTransform: \"capitalize\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tcolor: \"gray\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t{\"(\" +\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tprocessAndQueuesList?.data?.process?.find(\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t(process: any) => process.process_id === queue.process_id\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t)?.process_name +\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\")\"}\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t</Typography>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t:\t\"\"}\r\n\t\t\t\t\t\t\t\t\t\t\t\t</Typography>\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t\t<IconButton\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tcolor=\"success\"\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tbgcolor: \"action.hover\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"&:hover\": { bgcolor: \"action.selected\" },\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tonClick={() => {\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\thandleTransferCall(queue, \"QUEUE\");\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<Call />\r\n\t\t\t\t\t\t\t\t\t\t\t\t</IconButton>\r\n\t\t\t\t\t\t\t\t\t\t\t</Box>\r\n\t\t\t\t\t\t\t\t\t\t))\r\n\t\t\t\t\t\t\t\t\t:\t<Typography\r\n\t\t\t\t\t\t\t\t\t\t\tvariant=\"body1\"\r\n\t\t\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\t\t\tfontSize: \"16px\",\r\n\t\t\t\t\t\t\t\t\t\t\t\tletterSpacing: \"0.02em\",\r\n\t\t\t\t\t\t\t\t\t\t\t\ttextTransform: \"capitalize\",\r\n\t\t\t\t\t\t\t\t\t\t\t\tdisplay: \"flex\",\r\n\t\t\t\t\t\t\t\t\t\t\t\talignItems: \"center\",\r\n\t\t\t\t\t\t\t\t\t\t\t\tjustifyContent: \"center\",\r\n\t\t\t\t\t\t\t\t\t\t\t\twidth: \"100%\",\r\n\t\t\t\t\t\t\t\t\t\t\t\tmargin: \"10px 0px\",\r\n\t\t\t\t\t\t\t\t\t\t\t\tcolor: \"gray\",\r\n\t\t\t\t\t\t\t\t\t\t\t\theight: \"60px\",\r\n\t\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t\t\tNo Queues Found\r\n\t\t\t\t\t\t\t\t\t\t</Typography>\r\n\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t</Box>\r\n\t\t\t\t\t\t\t)}\r\n\t\t\t\t\t\t{!isProcessAndQueuesListLoading &&\r\n\t\t\t\t\t\t\t!isIdleAgentsListLoading &&\r\n\t\t\t\t\t\t\tcurrentselecteTab === \"agents\" && (\r\n\t\t\t\t\t\t\t\t<Box sx={{ display: \"flex\", gap: 1, flexWrap: \"wrap\" }}>\r\n\t\t\t\t\t\t\t\t\t{idleAgentsList?.data && idleAgentsList?.data?.length > 0 ?\r\n\t\t\t\t\t\t\t\t\t\tidleAgentsList?.data?.map((agent: any, index: any) => (\r\n\t\t\t\t\t\t\t\t\t\t\t<Box\r\n\t\t\t\t\t\t\t\t\t\t\t\tkey={index}\r\n\t\t\t\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tp: 1,\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tdisplay: \"flex\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\talignItems: \"center\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tboxShadow: \"1px 1px 4px #d3d3d3ff\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tpadding: \"6px\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tborderRadius: \"10px\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\"&:hover\": { bgcolor: \"action.selected\" },\r\n\t\t\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t\t\t\t<Typography\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tvariant=\"body1\"\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tmx: 1,\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\twidth: \"200px\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tmaxWidth: \"250px\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tdisplay: \"flex\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\talignItems: \"center\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<SupportAgent sx={{ marginRight: \"4px\" }} />\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t{agent.name}\r\n\t\t\t\t\t\t\t\t\t\t\t\t</Typography>\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t\t<IconButton\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tcolor=\"success\"\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tbgcolor: \"action.hover\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"&:hover\": { bgcolor: \"action.selected\" },\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tonClick={() => {\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\thandleTransferCall(agent, \"AGENT\");\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<Call />\r\n\t\t\t\t\t\t\t\t\t\t\t\t</IconButton>\r\n\t\t\t\t\t\t\t\t\t\t\t</Box>\r\n\t\t\t\t\t\t\t\t\t\t))\r\n\t\t\t\t\t\t\t\t\t:\t<Typography\r\n\t\t\t\t\t\t\t\t\t\t\tvariant=\"body1\"\r\n\t\t\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\t\t\tfontSize: \"16px\",\r\n\t\t\t\t\t\t\t\t\t\t\t\tletterSpacing: \"0.02em\",\r\n\t\t\t\t\t\t\t\t\t\t\t\ttextTransform: \"capitalize\",\r\n\t\t\t\t\t\t\t\t\t\t\t\tdisplay: \"flex\",\r\n\t\t\t\t\t\t\t\t\t\t\t\talignItems: \"center\",\r\n\t\t\t\t\t\t\t\t\t\t\t\tjustifyContent: \"center\",\r\n\t\t\t\t\t\t\t\t\t\t\t\twidth: \"100%\",\r\n\t\t\t\t\t\t\t\t\t\t\t\tmargin: \"10px 0px\",\r\n\t\t\t\t\t\t\t\t\t\t\t\tcolor: \"gray\",\r\n\t\t\t\t\t\t\t\t\t\t\t\theight: \"60px\",\r\n\t\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t\t\tNo Agents Found\r\n\t\t\t\t\t\t\t\t\t\t</Typography>\r\n\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t</Box>\r\n\t\t\t\t\t\t\t)}\r\n\t\t\t\t\t</Box>\r\n\t\t\t\t</Paper>\r\n\t\t\t</Dialog>\r\n\t\t</>\r\n\t);\r\n}\r\n\r\nexport function EndCallDispositionDialog({ open, setOpen, onSubmitDisposition }: any) {\r\n\tconst [formData, setFormData] = useState({\r\n\t\tdisposition: { label: \"Resolved\", value: \"RES\" },\r\n\t\tfollowUp: { label: \"No\", value: \"N\" },\r\n\t\tcallbackDate: \"\",\r\n\t\tcallbackHrs: \"\",\r\n\t\tcallbackMins: \"\",\r\n\t});\r\n\tconst dispositionOptions = [\r\n\t\t{ label: \"Not Interested\", value: \"NI\" },\r\n\t\t{ label: \"Resolved\", value: \"RES\" },\r\n\t];\r\n\tconst followUpOptions = [\r\n\t\t{ label: \"Yes\", value: \"Y\" },\r\n\t\t{ label: \"No\", value: \"N\" },\r\n\t];\r\n\r\n\tconst handleChange = (field: keyof typeof formData, value: { label: string } | null | string) => {\r\n\t\tsetFormData((prev) => ({ ...prev, [field]: value }));\r\n\t};\r\n\r\n\tconst handleReset = () => {\r\n\t\tsetFormData({\r\n\t\t\tdisposition: { label: \"Resolved\", value: \"RES\" },\r\n\t\t\tfollowUp: { label: \"No\", value: \"N\" },\r\n\t\t\tcallbackDate: \"\",\r\n\t\t\tcallbackHrs: \"\",\r\n\t\t\tcallbackMins: \"\",\r\n\t\t});\r\n\t};\r\n\r\n\tconst handleClose = () => {\r\n\t\thandleReset();\r\n\t\tsetOpen(false);\r\n\t};\r\n\r\n\treturn (\r\n\t\t<>\r\n\t\t\t<Dialog\r\n\t\t\t\topen={open}\r\n\t\t\t\taria-labelledby=\"alert-dialog-title\"\r\n\t\t\t\taria-describedby=\"alert-dialog-description\"\r\n\t\t\t\tfullWidth\r\n\t\t\t\tmaxWidth={\"xs\"}\r\n\t\t\t>\r\n\t\t\t\t<Paper sx={{ borderRadius: 2 }}>\r\n\t\t\t\t\t<Box\r\n\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\tdisplay: \"flex\",\r\n\t\t\t\t\t\t\tjustifyContent: \"center\",\r\n\t\t\t\t\t\t\talignItems: \"center\",\r\n\t\t\t\t\t\t\tpadding: \"4px 16px\",\r\n\t\t\t\t\t\t\tboxShadow: \"0px 1px 2px #f5f5f5ff\",\r\n\t\t\t\t\t\t}}\r\n\t\t\t\t\t>\r\n\t\t\t\t\t\t<Typography\r\n\t\t\t\t\t\t\tvariant=\"body1\"\r\n\t\t\t\t\t\t\tm={1}\r\n\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t{\" \"}\r\n\t\t\t\t\t\t\tCall Disposition\r\n\t\t\t\t\t\t</Typography>\r\n\t\t\t\t\t</Box>\r\n\r\n\t\t\t\t\t<Box\r\n\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\tboxShadow: \"1px 1px 4px #d3d3d3ff\",\r\n\t\t\t\t\t\t\tpadding: \"10px\",\r\n\t\t\t\t\t\t\tmargin: \"10px\",\r\n\t\t\t\t\t\t\tborderRadius: \"10px\",\r\n\t\t\t\t\t\t}}\r\n\t\t\t\t\t>\r\n\t\t\t\t\t\t<Box\r\n\t\t\t\t\t\t\tdisplay=\"flex\"\r\n\t\t\t\t\t\t\tgap={2}\r\n\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t<Autocomplete\r\n\t\t\t\t\t\t\t\tvalue={formData.disposition}\r\n\t\t\t\t\t\t\t\toptions={dispositionOptions}\r\n\t\t\t\t\t\t\t\tgetOptionLabel={(opt) => opt.label}\r\n\t\t\t\t\t\t\t\tonChange={(_, val) => handleChange(\"disposition\", val)}\r\n\t\t\t\t\t\t\t\tsize=\"small\"\r\n\t\t\t\t\t\t\t\trenderInput={(params) => (\r\n\t\t\t\t\t\t\t\t\t<TextField\r\n\t\t\t\t\t\t\t\t\t\t{...params}\r\n\t\t\t\t\t\t\t\t\t\tlabel=\"Disposition\"\r\n\t\t\t\t\t\t\t\t\t\tfullWidth\r\n\t\t\t\t\t\t\t\t\t/>\r\n\t\t\t\t\t\t\t\t)}\r\n\t\t\t\t\t\t\t\tsx={{ flex: 1 }}\r\n\t\t\t\t\t\t\t/>\r\n\t\t\t\t\t\t\t<Autocomplete\r\n\t\t\t\t\t\t\t\toptions={followUpOptions}\r\n\t\t\t\t\t\t\t\tgetOptionLabel={(opt) => opt.label}\r\n\t\t\t\t\t\t\t\tvalue={formData.followUp}\r\n\t\t\t\t\t\t\t\tonChange={(_, val) => handleChange(\"followUp\", val)}\r\n\t\t\t\t\t\t\t\tsize=\"small\"\r\n\t\t\t\t\t\t\t\trenderInput={(params) => (\r\n\t\t\t\t\t\t\t\t\t<TextField\r\n\t\t\t\t\t\t\t\t\t\t{...params}\r\n\t\t\t\t\t\t\t\t\t\tlabel=\"Follow Up\"\r\n\t\t\t\t\t\t\t\t\t\tfullWidth\r\n\t\t\t\t\t\t\t\t\t/>\r\n\t\t\t\t\t\t\t\t)}\r\n\t\t\t\t\t\t\t\tsx={{ flex: 1 }}\r\n\t\t\t\t\t\t\t/>\r\n\t\t\t\t\t\t</Box>\r\n\r\n\t\t\t\t\t\t{formData?.followUp?.label?.toLowerCase() === \"yes\" && (\r\n\t\t\t\t\t\t\t<Box\r\n\t\t\t\t\t\t\t\tdisplay=\"flex\"\r\n\t\t\t\t\t\t\t\tgap={2}\r\n\t\t\t\t\t\t\t\tmt={2}\r\n\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t<TextField\r\n\t\t\t\t\t\t\t\t\tsize=\"small\"\r\n\t\t\t\t\t\t\t\t\tlabel=\"Callback Date\"\r\n\t\t\t\t\t\t\t\t\ttype=\"date\"\r\n\t\t\t\t\t\t\t\t\tslotProps={{\r\n\t\t\t\t\t\t\t\t\t\tinputLabel: { shrink: true },\r\n\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\tvalue={formData.callbackDate}\r\n\t\t\t\t\t\t\t\t\tonChange={(e) => handleChange(\"callbackDate\", e.target.value)}\r\n\t\t\t\t\t\t\t\t\tfullWidth\r\n\t\t\t\t\t\t\t\t\tsx={{ flex: 1 }}\r\n\t\t\t\t\t\t\t\t/>\r\n\t\t\t\t\t\t\t\t<TextField\r\n\t\t\t\t\t\t\t\t\tsize=\"small\"\r\n\t\t\t\t\t\t\t\t\tlabel=\"Hours (0-23)\"\r\n\t\t\t\t\t\t\t\t\ttype=\"text\"\r\n\t\t\t\t\t\t\t\t\tvalue={formData.callbackHrs}\r\n\t\t\t\t\t\t\t\t\tonChange={(e) => handleChange(\"callbackHrs\", e.target.value)}\r\n\t\t\t\t\t\t\t\t\tfullWidth\r\n\t\t\t\t\t\t\t\t\tsx={{ flex: 1 }}\r\n\t\t\t\t\t\t\t\t/>\r\n\t\t\t\t\t\t\t</Box>\r\n\t\t\t\t\t\t)}\r\n\t\t\t\t\t\t{formData?.followUp?.label?.toLowerCase() === \"yes\" && (\r\n\t\t\t\t\t\t\t<Box\r\n\t\t\t\t\t\t\t\tdisplay=\"flex\"\r\n\t\t\t\t\t\t\t\tgap={2}\r\n\t\t\t\t\t\t\t\tmt={2}\r\n\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t<TextField\r\n\t\t\t\t\t\t\t\t\tsize=\"small\"\r\n\t\t\t\t\t\t\t\t\tlabel=\"Minutes (0-59)\"\r\n\t\t\t\t\t\t\t\t\ttype=\"text\"\r\n\t\t\t\t\t\t\t\t\tvalue={formData.callbackMins}\r\n\t\t\t\t\t\t\t\t\tonChange={(e) => handleChange(\"callbackMins\", e.target.value)}\r\n\t\t\t\t\t\t\t\t\tfullWidth\r\n\t\t\t\t\t\t\t\t\tsx={{ flex: 1 }}\r\n\t\t\t\t\t\t\t\t/>\r\n\t\t\t\t\t\t\t\t<Box sx={{ flex: 1 }}></Box>\r\n\t\t\t\t\t\t\t</Box>\r\n\t\t\t\t\t\t)}\r\n\t\t\t\t\t</Box>\r\n\r\n\t\t\t\t\t<Box\r\n\t\t\t\t\t\ttextAlign=\"right\"\r\n\t\t\t\t\t\tm={2}\r\n\t\t\t\t\t>\r\n\t\t\t\t\t\t<Button\r\n\t\t\t\t\t\t\tvariant=\"outlined\"\r\n\t\t\t\t\t\t\tcolor=\"error\"\r\n\t\t\t\t\t\t\tsize=\"large\"\r\n\t\t\t\t\t\t\tonClick={handleClose}\r\n\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\tpx: 2,\r\n\t\t\t\t\t\t\t\tmx: 1,\r\n\t\t\t\t\t\t\t\tborderRadius: \"10px\",\r\n\t\t\t\t\t\t\t\ttextTransform: \"capitalize\",\r\n\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\tcancel\r\n\t\t\t\t\t\t</Button>\r\n\t\t\t\t\t\t<Button\r\n\t\t\t\t\t\t\tvariant=\"contained\"\r\n\t\t\t\t\t\t\tcolor=\"primary\"\r\n\t\t\t\t\t\t\tsize=\"large\"\r\n\t\t\t\t\t\t\tonClick={() => onSubmitDisposition(formData)}\r\n\t\t\t\t\t\t\tsx={{ px: 2, borderRadius: \"10px\", textTransform: \"capitalize\" }}\r\n\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\tSubmit\r\n\t\t\t\t\t\t</Button>\r\n\t\t\t\t\t</Box>\r\n\t\t\t\t</Paper>\r\n\t\t\t</Dialog>\r\n\t\t</>\r\n\t);\r\n}\r\n\r\nexport function ProcessorListDialog({\r\n\topen,\r\n\tsetOpen,\r\n\tprocessList = null,\r\n\thandleSelectedProcessor,\r\n}: any) {\r\n\tconst handleClose = () => {\r\n\t\tsetOpen(false);\r\n\t};\r\n\r\n\treturn (\r\n\t\t<>\r\n\t\t\t<Dialog\r\n\t\t\t\topen={open}\r\n\t\t\t\taria-labelledby=\"alert-dialog-title\"\r\n\t\t\t\taria-describedby=\"alert-dialog-description\"\r\n\t\t\t\tmaxWidth={\"xs\"}\r\n\t\t\t>\r\n\t\t\t\t<Paper sx={{ borderRadius: 2 }}>\r\n\t\t\t\t\t<Box\r\n\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\tdisplay: \"flex\",\r\n\t\t\t\t\t\t\tjustifyContent: \"space-between\",\r\n\t\t\t\t\t\t\talignItems: \"center\",\r\n\t\t\t\t\t\t\tpadding: \"4px 16px\",\r\n\t\t\t\t\t\t\tboxShadow: \"0px 1px 2px #f5f5f5ff\",\r\n\t\t\t\t\t\t}}\r\n\t\t\t\t\t>\r\n\t\t\t\t\t\t<Typography variant=\"body1\"> Process List</Typography>\r\n\t\t\t\t\t\t<IconButton onClick={handleClose}>\r\n\t\t\t\t\t\t\t<Close />\r\n\t\t\t\t\t\t</IconButton>\r\n\t\t\t\t\t</Box>\r\n\r\n\t\t\t\t\t<Box\r\n\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\tboxShadow: \"1px 1px 4px #d3d3d3ff\",\r\n\t\t\t\t\t\t\tpadding: \"6px 10px\",\r\n\t\t\t\t\t\t\tmargin: \"10px\",\r\n\t\t\t\t\t\t\tborderRadius: \"10px\",\r\n\t\t\t\t\t\t}}\r\n\t\t\t\t\t>\r\n\t\t\t\t\t\t{processList.length > 0 ?\r\n\t\t\t\t\t\t\tprocessList?.map((process: any, index: any) => (\r\n\t\t\t\t\t\t\t\t<Box\r\n\t\t\t\t\t\t\t\t\tkey={index}\r\n\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\tp: 1,\r\n\t\t\t\t\t\t\t\t\t\tdisplay: \"flex\",\r\n\t\t\t\t\t\t\t\t\t\talignItems: \"center\",\r\n\t\t\t\t\t\t\t\t\t\tboxShadow: \"1px 1px 4px #d3d3d3ff\",\r\n\t\t\t\t\t\t\t\t\t\tpadding: \"6px\",\r\n\t\t\t\t\t\t\t\t\t\tmargin: \"10px 0px\",\r\n\t\t\t\t\t\t\t\t\t\tborderRadius: \"10px\",\r\n\t\t\t\t\t\t\t\t\t\tcursor: \"pointer\",\r\n\t\t\t\t\t\t\t\t\t\t\"&:hover\": { bgcolor: \"action.selected\" },\r\n\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\tonClick={() => {\r\n\t\t\t\t\t\t\t\t\t\thandleSelectedProcessor(process);\r\n\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t<Typography\r\n\t\t\t\t\t\t\t\t\t\tvariant=\"body1\"\r\n\t\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\t\tmx: 1,\r\n\t\t\t\t\t\t\t\t\t\t\twidth: \"200px\",\r\n\t\t\t\t\t\t\t\t\t\t\tmaxWidth: \"250px\",\r\n\t\t\t\t\t\t\t\t\t\t\tdisplay: \"flex\",\r\n\t\t\t\t\t\t\t\t\t\t\talignItems: \"center\",\r\n\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t\t<SupportAgent sx={{ marginRight: \"4px\" }} />\r\n\t\t\t\t\t\t\t\t\t\t{process.process_name}\r\n\t\t\t\t\t\t\t\t\t</Typography>\r\n\t\t\t\t\t\t\t\t</Box>\r\n\t\t\t\t\t\t\t))\r\n\t\t\t\t\t\t:\tnull}\r\n\t\t\t\t\t</Box>\r\n\t\t\t\t</Paper>\r\n\t\t\t</Dialog>\r\n\t\t</>\r\n\t);\r\n}\r\n\r\nexport function CallHistoryDialog({ open, setOpen }: any) {\r\n\tconst handleClose = () => {\r\n\t\tsetOpen(false);\r\n\t};\r\n\r\n\treturn (\r\n\t\t<>\r\n\t\t\t<Dialog\r\n\t\t\t\topen={open}\r\n\t\t\t\taria-labelledby=\"alert-dialog-title\"\r\n\t\t\t\taria-describedby=\"alert-dialog-description\"\r\n\t\t\t\tfullWidth\r\n\t\t\t\tmaxWidth={\"md\"}\r\n\t\t\t>\r\n\t\t\t\t<Paper sx={{ borderRadius: 2 }}>\r\n\t\t\t\t\t<Box\r\n\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\tdisplay: \"flex\",\r\n\t\t\t\t\t\t\tjustifyContent: \"space-between\",\r\n\t\t\t\t\t\t\talignItems: \"center\",\r\n\t\t\t\t\t\t\tpadding: \"4px 16px\",\r\n\t\t\t\t\t\t\tboxShadow: \"0px 1px 2px #f5f5f5ff\",\r\n\t\t\t\t\t\t}}\r\n\t\t\t\t\t>\r\n\t\t\t\t\t\t<Typography variant=\"body1\"> Call History</Typography>\r\n\t\t\t\t\t\t<IconButton onClick={handleClose}>\r\n\t\t\t\t\t\t\t<Close />\r\n\t\t\t\t\t\t</IconButton>\r\n\t\t\t\t\t</Box>\r\n\r\n\t\t\t\t\t<Box\r\n\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\tboxShadow: \"1px 1px 4px #d3d3d3ff\",\r\n\t\t\t\t\t\t\tmargin: \"10px\",\r\n\t\t\t\t\t\t\tborderRadius: \"10px\",\r\n\t\t\t\t\t\t\ttextAlign: \"center\",\r\n\t\t\t\t\t\t\tfontSize: \"16px\",\r\n\t\t\t\t\t\t\tfontWeight: \"bold\",\r\n\t\t\t\t\t\t}}\r\n\t\t\t\t\t\tp={6}\r\n\t\t\t\t\t>\r\n\t\t\t\t\t\tComing Soon...\r\n\t\t\t\t\t</Box>\r\n\t\t\t\t</Paper>\r\n\t\t\t</Dialog>\r\n\t\t</>\r\n\t);\r\n}\r\n","import { SxProps, useTheme } from \"@mui/material\";\r\n\r\nconst useStyles = ({\r\n disabled,\r\n enabled,\r\n outlined,\r\n}: {\r\n disabled: SxProps;\r\n enabled: SxProps;\r\n outlined: SxProps;\r\n}): {\r\n disabled: SxProps;\r\n enabled: SxProps;\r\n outlined: SxProps;\r\n} => {\r\n const theme = useTheme();\r\n return {\r\n disabled: {\r\n padding: \"0px\",\r\n margin: \"0px\",\r\n minWidth: \"40px !important\",\r\n borderRadius: \"16px\",\r\n border: `1px solid rgb(206, 204, 204)`,\r\n height: \"40px\",\r\n \"&:hover\": {\r\n boxShadow: \" 0px 2px 2px rgba(0, 0, 0, 0.79)\",\r\n border: `1px solid ${theme.palette.primary.main}`,\r\n },\r\n \"&:active\": {\r\n bgcolor: \"primary.main\",\r\n boxShadow: `inset 1px -2px 4px ${theme.palette.primary.light}`,\r\n },\r\n ...disabled,\r\n },\r\n enabled: {\r\n padding: \"0px\",\r\n margin: \"0px\",\r\n minWidth: \"40px !important\",\r\n borderRadius: \"16px\",\r\n boxShadow: \" 0px 2px 1px rgba(0, 0, 0, 0.507)\",\r\n border: `1px solid ${theme.palette.primary.main}`,\r\n height: \"40px\",\r\n \"&:hover\": {\r\n boxShadow: \" 0px 2px 1px rgba(0, 0, 0, 0.507)\",\r\n border: `1px solid ${theme.palette.primary.main}`,\r\n },\r\n \"&:active\": {\r\n bgcolor: \"primary.main\",\r\n boxShadow: `inset 1px -2px 4px ${theme.palette.primary.light}`,\r\n },\r\n ...enabled,\r\n },\r\n outlined: {\r\n padding: \"0px\",\r\n margin: \"0px\",\r\n minWidth: \"40px !important\",\r\n borderRadius: \"16px\",\r\n backgroundColor: theme.palette.grey[200],\r\n boxShadow: `0px 2px 1px ${theme.palette.primary.light}`,\r\n border: `0px solid ${theme.palette.primary.main}`,\r\n height: \"40px\",\r\n \"&:hover\": {\r\n boxShadow: `0px 2px 1px ${theme.palette.primary.main}`,\r\n border: `0px solid ${theme.palette.primary.main}`,\r\n },\r\n \"&:active\": {\r\n bgcolor: \"primary.main\",\r\n boxShadow: `inset 1px -2px 4px ${theme.palette.primary.light}`,\r\n },\r\n ...outlined,\r\n },\r\n };\r\n};\r\n\r\nexport default useStyles;\r\n","import { ReactNode, memo } from \"react\";\r\nimport { ToastProvider } from \"../services/toastMessage\";\r\nimport React from \"react\";\r\nimport { SDKProviderProps } from \"../../types\";\r\n\r\nexport const SDKProvider = memo<SDKProviderProps>(({ children }) => {\r\n\treturn <ToastProvider>{children}</ToastProvider>;\r\n});\r\n\r\nSDKProvider.displayName = 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1
+ {"version":3,"sources":["../call-control-sdk/index.ts","../call-control-sdk/lib/services/endPoint.ts","../call-control-sdk/lib/hooks/sdk-state.ts","../call-control-sdk/lib/hooks/eventsTracker.ts","../call-control-sdk/lib/hooks/useLogout.ts","../call-control-sdk/lib/services/axios.ts","../call-control-sdk/lib/hooks/useEndCall.ts","../call-control-sdk/lib/hooks/useClickToCall.ts","../call-control-sdk/lib/hooks/useGetCallerData.ts","../call-control-sdk/lib/hooks/useGetAuthorizationToken.ts","../call-control-sdk/lib/components/callControlPanel.tsx","../call-control-sdk/lib/components/callControls.tsx","../call-control-sdk/lib/hooks/useDraggable.ts","../call-control-sdk/lib/hooks/useSDKState.ts","../call-control-sdk/lib/services/request.ts","../call-control-sdk/lib/services/toastMessage.tsx","../call-control-sdk/lib/components/dialog.tsx","../call-control-sdk/lib/components/styles.ts","../call-control-sdk/lib/components/SDKProvider.tsx"],"sourcesContent":["import { eventTracker } from \"./lib/hooks/eventsTracker\";\r\nimport { sdkStateManager } from \"./lib/hooks/sdk-state\";\r\nimport { useLogout } from \"./lib/hooks/useLogout\";\r\nimport { BASE_URL } from \"./lib/services/endPoint\";\r\nimport { useEndCall } from \"./lib/hooks/useEndCall\";\r\nimport { SDKConfig } from \"./types\";\r\nimport { useClickToCall } from \"./lib/hooks/useClickToCall\";\r\nimport { useGetCallerData } from \"./lib/hooks/useGetCallerData\";\r\nimport { useGetAuthorizationToken } from \"./lib/hooks/useGetAuthorizationToken\";\r\n\r\nexport { CallControlPanel } from \"./lib/components/callControlPanel\";\r\n\r\nexport type { CallControlPanelProps, CallData, SDKConfig } from \"./types\";\r\n\r\ninterface InitSDKParams {\r\n\tapiKey: string;\r\n\r\n\ttenantId: string;\r\n\r\n\tagentId: string;\r\n\r\n\tsdkConfig?: SDKConfig;\r\n}\r\n\r\nexport async function initSDK({\r\n\tapiKey,\r\n\ttenantId,\r\n\tagentId,\r\n\tsdkConfig,\r\n}: InitSDKParams): Promise<void> {\r\n\tif (!apiKey || typeof apiKey !== \"string\" || apiKey.trim().length === 0) {\r\n\t\tthrow new Error(\r\n\t\t\t\"SDK initialization failed: API key is required and must be a non-empty string\"\r\n\t\t);\r\n\t}\r\n\r\n\tif (!tenantId || typeof tenantId !== \"string\" || tenantId.trim().length === 0) {\r\n\t\tthrow new Error(\r\n\t\t\t\"SDK initialization failed: Tenant ID is required and must be a non-empty string\"\r\n\t\t);\r\n\t}\r\n\r\n\tif (!agentId || typeof agentId !== \"string\" || agentId.trim().length === 0) {\r\n\t\tthrow new Error(\r\n\t\t\t\"SDK initialization failed: Agent ID is required and must be a non-empty string\"\r\n\t\t);\r\n\t}\r\n\r\n\ttry {\r\n\t\tconst initResult = await eventTracker.init({\r\n\t\t\tapiKey: apiKey.trim(),\r\n\t\t\ttenantId: tenantId.trim(),\r\n\t\t\tagentId: agentId.trim(),\r\n\t\t\tbaseUrl: BASE_URL,\r\n\t\t});\r\n\r\n\t\tif (initResult) {\r\n\t\t\tconsole.log(\"SDK initialized successfully\");\r\n\t\t\tsdkStateManager.initialize(\r\n\t\t\t\tapiKey.trim(),\r\n\t\t\t\ttenantId.trim(),\r\n\t\t\t\tagentId.trim(),\r\n\t\t\t\tsdkConfig,\r\n\t\t\t\tinitResult\r\n\t\t\t);\r\n\t\t} else {\r\n\t\t\tconsole.error(\"SDK initialization failed: Event tracker initialization returned false\");\r\n\t\t\tsdkStateManager.setInitCheck();\r\n\t\t\tthrow new Error(\r\n\t\t\t\t\"SDK initialization failed: Unable to establish connection with the CTI system\"\r\n\t\t\t);\r\n\t\t}\r\n\t} catch (error) {\r\n\t\tconsole.error(\"SDK initialization error:\", error);\r\n\t\tsdkStateManager.setInitCheck();\r\n\r\n\t\tif (error instanceof Error) {\r\n\t\t\tthrow error;\r\n\t\t} else {\r\n\t\t\tthrow new Error(`SDK initialization failed: ${String(error)}`);\r\n\t\t}\r\n\t}\r\n}\r\n\r\nexport function getSDKVersion(): string {\r\n\treturn \"6.x.x\";\r\n}\r\n\r\nexport function isSDKInitialized(): boolean {\r\n\treturn sdkStateManager.getState().isInitialized;\r\n}\r\n\r\nexport { useLogout, useEndCall, useClickToCall, useGetCallerData, useGetAuthorizationToken };\r\n","export const IP = \"uat-cti.aighospitals.com\";\r\nexport const BASE_URL = `https://${IP}:8095`;\r\nexport const WS_BASE_URL = `wss://${IP}:8095`;\r\nexport const VERSION = {\r\n\tv1: \"/api/v1\",\r\n};\r\n\r\nexport const END_POINT = {\r\n\tLOGIN: `${BASE_URL}${VERSION.v1}/cti/login?provider=convox`,\r\n\tREADY_AGENT: `${BASE_URL}${VERSION.v1}/cti/ready-agent?provider=convox`,\r\n\tUPDATE_AGENT_BREAK: `${BASE_URL}${VERSION.v1}/cti/update-agent-status?provider=convox`,\r\n\tCLICK_TO_CALL: `${BASE_URL}${VERSION.v1}/cti/calls?provider=convox`,\r\n\tHOLD_CALL: `${BASE_URL}${VERSION.v1}/cti/calls/hold?provider=convox`,\r\n\tMUTE_CALL: `${BASE_URL}${VERSION.v1}/cti/calls/mute?provider=convox`,\r\n\tUNMUTE_CALL: `${BASE_URL}${VERSION.v1}/cti/unmute-call?provider=convox`,\r\n\tEND_CALL: `${BASE_URL}${VERSION.v1}/cti/calls/end?provider=convox`,\r\n\tLOGOUT: `${BASE_URL}${VERSION.v1}/cti/logout?provider=convox`,\r\n\r\n\tCONFERENCE_CALL: `${BASE_URL}${VERSION.v1}/cti/calls/conference?provider=convox`,\r\n\tCONFERENCE_CALL_HOLD_OR_UN_HOLD: `${BASE_URL}${VERSION.v1}/cti/calls/conference/hold?provider=convox`,\r\n\tCONFERENCE_CALL_MUTE_OT_UN_MUTE: `${BASE_URL}${VERSION.v1}/cti/calls/conference/mute?provider=convox`,\r\n\tCONFERENCE_CALL_END: `${BASE_URL}${VERSION.v1}/cti/calls/conference/hangup?provider=convox`,\r\n\tCONFERENCE_CALL_END_ALL: `${BASE_URL}${VERSION.v1}/cti/calls/conference/hangup/all?provider=convox`,\r\n\tTRANSFER_CALL: `${BASE_URL}${VERSION.v1}/cti/calls/transfer?provider=convox`,\r\n\r\n\tAGENTS_LIST: `${BASE_URL}${VERSION.v1}/cti/users`,\r\n\tPROCESS_LIST: `${BASE_URL}${VERSION.v1}/cti/processes-list`,\r\n\tTRANSFER_TO_DETAILS: `${BASE_URL}${VERSION.v1}/cti/transfer-to-details?provider=convox`,\r\n\r\n\tCALL_HISTORY: `${BASE_URL}${VERSION.v1}/dashboard/call-history`,\r\n\tSENTIMENTAL_ANALYSIS: `${BASE_URL}${VERSION.v1}/users/get_sentiment_analysis`,\r\n};\r\n\r\nexport const WS_END_POINT = {\r\n\tWS: `${WS_BASE_URL}${VERSION.v1}/cti/ws`,\r\n};\r\n\r\nexport const STORAGE_KEY = \"call-control-sdk-state\";\r\n","import type {\r\n\tSDKState,\r\n\tCallData,\r\n\tCallStatus,\r\n\tConferenceLineTypes,\r\n\tSDKConfig,\r\n\tInitSDKRes,\r\n} from \"../../types\";\r\nimport { STORAGE_KEY } from \"../services/endPoint\";\r\n\r\nclass SDKStateManager {\r\n\tprivate state: SDKState;\r\n\tprivate listeners: Array<() => void> = [];\r\n\tprivate readonly STORAGE_KEY = STORAGE_KEY;\r\n\r\n\tprivate apiKey: string | undefined;\r\n\tprivate tenantId: string | undefined;\r\n\r\n\tconstructor() {\r\n\t\tthis.state = this.getInitialState();\r\n\t\tthis.loadFromStorage();\r\n\t}\r\n\r\n\tprivate getInitialState(): SDKState {\r\n\t\treturn {\r\n\t\t\tauthorization: undefined,\r\n\t\t\tprocess: null,\r\n\t\t\tagentId: \"\",\r\n\t\t\topenConferenceDialog: false,\r\n\t\t\topenCallTransferDialog: false,\r\n\t\t\tisInitialized: false,\r\n\t\t\tsdkConfig: {\r\n\t\t\t\tdisableEndCallButton: false,\r\n\t\t\t\tdisabledDialButton: false,\r\n\t\t\t\tdisableCallTransferButton: false,\r\n\t\t\t\tisDraggable: true,\r\n\t\t\t\tdisableSoftPhone: false,\r\n\t\t\t\tdisableConferenceButton: false,\r\n\t\t\t\tdisabled: {},\r\n\t\t\t\tenabled: {},\r\n\t\t\t\toutlined: {},\r\n\t\t\t},\r\n\t\t\tisHolding: false,\r\n\t\t\tisMuted: false,\r\n\t\t\tstatus: \"idle\",\r\n\t\t\tcallStartTime: null,\r\n\t\t\tcontrolPanelPosition: { x: 10, y: 10 },\r\n\t\t\tiframePosition: { x: 10, y: 80 },\r\n\t\t\tcallData: {\r\n\t\t\t\tagent_id: \"\",\r\n\t\t\t\tstatus: \"\",\r\n\t\t\t\ttype: \"\",\r\n\t\t\t\tevent_time: \"\",\r\n\t\t\t\tphone_number: \"\",\r\n\t\t\t},\r\n\t\t\tconferenceLine: [\r\n\t\t\t\t{\r\n\t\t\t\t\tline: 1,\r\n\t\t\t\t\tstatus: \"IDLE\",\r\n\t\t\t\t\ttype: \"\",\r\n\t\t\t\t\tphone: \"\",\r\n\t\t\t\t\tisMute: false,\r\n\t\t\t\t\tisHold: false,\r\n\t\t\t\t\tisCallStart: false,\r\n\t\t\t\t\tisMergeCall: false,\r\n\t\t\t\t},\r\n\t\t\t\t{\r\n\t\t\t\t\tline: 2,\r\n\t\t\t\t\tstatus: \"IDLE\",\r\n\t\t\t\t\ttype: \"\",\r\n\t\t\t\t\tphone: \"\",\r\n\t\t\t\t\tisMute: false,\r\n\t\t\t\t\tisHold: false,\r\n\t\t\t\t\tisCallStart: false,\r\n\t\t\t\t\tisMergeCall: false,\r\n\t\t\t\t},\r\n\t\t\t\t{\r\n\t\t\t\t\tline: 3,\r\n\t\t\t\t\tstatus: \"IDLE\",\r\n\t\t\t\t\ttype: \"\",\r\n\t\t\t\t\tphone: \"\",\r\n\t\t\t\t\tisMute: false,\r\n\t\t\t\t\tisHold: false,\r\n\t\t\t\t\tisCallStart: false,\r\n\t\t\t\t\tisMergeCall: false,\r\n\t\t\t\t},\r\n\t\t\t\t{\r\n\t\t\t\t\tline: 4,\r\n\t\t\t\t\tstatus: \"IDLE\",\r\n\t\t\t\t\ttype: \"\",\r\n\t\t\t\t\tphone: \"\",\r\n\t\t\t\t\tisMute: false,\r\n\t\t\t\t\tisHold: false,\r\n\t\t\t\t\tisCallStart: false,\r\n\t\t\t\t\tisMergeCall: false,\r\n\t\t\t\t},\r\n\t\t\t\t{\r\n\t\t\t\t\tline: 5,\r\n\t\t\t\t\tstatus: \"IDLE\",\r\n\t\t\t\t\ttype: \"\",\r\n\t\t\t\t\tphone: \"\",\r\n\t\t\t\t\tisMute: false,\r\n\t\t\t\t\tisHold: false,\r\n\t\t\t\t\tisCallStart: false,\r\n\t\t\t\t\tisMergeCall: false,\r\n\t\t\t\t},\r\n\t\t\t],\r\n\t\t};\r\n\t}\r\n\r\n\tprivate loadFromStorage(): void {\r\n\t\ttry {\r\n\t\t\tconst stored = localStorage.getItem(this.STORAGE_KEY);\r\n\t\t\tif (stored) {\r\n\t\t\t\tconst parsedState = JSON.parse(stored);\r\n\r\n\t\t\t\tthis.state = {\r\n\t\t\t\t\t...this.state,\r\n\t\t\t\t\tagentId: parsedState.agentId || \"\",\r\n\t\t\t\t\tauthorization: parsedState.authorization || undefined,\r\n\t\t\t\t\tprocess: parsedState.process || null,\r\n\t\t\t\t\topenConferenceDialog: parsedState?.openConferenceDialog || false,\r\n\t\t\t\t\topenCallTransferDialog: parsedState?.openCallTransferDialog || false,\r\n\t\t\t\t\tisInitialized: parsedState.isInitialized || false,\r\n\t\t\t\t\tsdkConfig: parsedState.sdkConfig || {\r\n\t\t\t\t\t\tdisableEndCallButton: false,\r\n\t\t\t\t\t\tdisabledDialButton: false,\r\n\t\t\t\t\t\tdisableCallTransferButton: false,\r\n\t\t\t\t\t\tisDraggable: true,\r\n\t\t\t\t\t\tdisableSoftPhone: false,\r\n\t\t\t\t\t\tdisableConferenceButton: false,\r\n\t\t\t\t\t\tdisabled: {},\r\n\t\t\t\t\t\tenabled: {},\r\n\t\t\t\t\t\toutlined: {},\r\n\t\t\t\t\t},\r\n\t\t\t\t\tisHolding: parsedState.isHolding || false,\r\n\t\t\t\t\tisMuted: parsedState.isMuted || false,\r\n\t\t\t\t\tstatus: parsedState.status || \"idle\",\r\n\t\t\t\t\tcallStartTime: parsedState.callStartTime || null,\r\n\t\t\t\t\tcontrolPanelPosition: parsedState.controlPanelPosition || {\r\n\t\t\t\t\t\tx: 10,\r\n\t\t\t\t\t\ty: 10,\r\n\t\t\t\t\t},\r\n\t\t\t\t\tiframePosition: parsedState.iframePosition || { x: 10, y: 80 },\r\n\t\t\t\t\tcallData: parsedState.callData || {\r\n\t\t\t\t\t\tmobileNumber: \"\",\r\n\t\t\t\t\t\tcallReferenceId: \"\",\r\n\t\t\t\t\t\tagent_id: \"\",\r\n\t\t\t\t\t\tstatus: \"\",\r\n\t\t\t\t\t\ttype: \"\",\r\n\t\t\t\t\t\tevent_time: \"\",\r\n\t\t\t\t\t\tphone_number: \"\",\r\n\t\t\t\t\t},\r\n\t\t\t\t\t// Fix: Properly handle conferenceLine with fallback to initial state\r\n\t\t\t\t\tconferenceLine:\r\n\t\t\t\t\t\t(\r\n\t\t\t\t\t\t\tparsedState.conferenceLine &&\r\n\t\t\t\t\t\t\tArray.isArray(parsedState.conferenceLine) &&\r\n\t\t\t\t\t\t\tparsedState.conferenceLine.length > 0\r\n\t\t\t\t\t\t) ?\r\n\t\t\t\t\t\t\tparsedState.conferenceLine\r\n\t\t\t\t\t\t:\tthis.state.conferenceLine,\r\n\t\t\t\t};\r\n\t\t\t}\r\n\t\t} catch (error) {\r\n\t\t\tconsole.warn(\"Failed to load SDK state from localStorage:\", error);\r\n\t\t\t// If loading fails, keep the initial state\r\n\t\t}\r\n\t}\r\n\r\n\tprivate saveToStorage(): void {\r\n\t\ttry {\r\n\t\t\tconst persistentState = {\r\n\t\t\t\tagentId: this.state.agentId,\r\n\t\t\t\tauthorization: this.state.authorization,\r\n\t\t\t\tprocess: this.state.process,\r\n\t\t\t\tisInitialized: this.state.isInitialized,\r\n\t\t\t\topenConferenceDialog: this.state.openConferenceDialog,\r\n\t\t\t\topenCallTransferDialog: this.state.openCallTransferDialog,\r\n\t\t\t\tsdkConfig: this.state.sdkConfig,\r\n\t\t\t\tisHolding: this.state.isHolding,\r\n\t\t\t\tisMuted: this.state.isMuted,\r\n\t\t\t\tstatus: this.state.status,\r\n\t\t\t\tcallStartTime: this.state.callStartTime,\r\n\t\t\t\tcontrolPanelPosition: this.state.controlPanelPosition,\r\n\t\t\t\tiframePosition: this.state.iframePosition,\r\n\t\t\t\tcallData: this.state.callData,\r\n\t\t\t\tconferenceLine: this.state.conferenceLine,\r\n\t\t\t};\r\n\t\t\tlocalStorage.setItem(this.STORAGE_KEY, JSON.stringify(persistentState));\r\n\t\t} catch (error) {\r\n\t\t\tconsole.warn(\"Failed to save SDK state to localStorage:\", error);\r\n\t\t}\r\n\t}\r\n\r\n\tprivate notifyListeners(): void {\r\n\t\tthis.listeners.forEach((listener) => listener());\r\n\t}\r\n\r\n\tprivate validateCredentials(apiKey: string, tenantId: string): void {\r\n\t\tif (!apiKey || typeof apiKey !== \"string\" || apiKey.trim().length === 0) {\r\n\t\t\tthrow new Error(\"API key not available\");\r\n\t\t}\r\n\t\tif (!tenantId || typeof tenantId !== \"string\" || tenantId.trim().length === 0) {\r\n\t\t\tthrow new Error(\"Tenant ID not available\");\r\n\t\t}\r\n\t\tthis.apiKey = apiKey.trim();\r\n\t\tthis.tenantId = tenantId.trim();\r\n\t}\r\n\r\n\tpublic initialize(\r\n\t\tapiKey: string,\r\n\t\ttenantId: string,\r\n\t\tagentId: string,\r\n\t\tsdkConfig?: SDKConfig,\r\n\t\tinitResult?: InitSDKRes\r\n\t): void {\r\n\t\tthis.validateCredentials(apiKey, tenantId);\r\n\t\tif (!agentId || typeof agentId !== \"string\" || agentId.trim().length === 0) {\r\n\t\t\tthrow new Error(\"Agent ID not available\");\r\n\t\t} else {\r\n\t\t\tthis.state.agentId = agentId;\r\n\t\t\tthis.state.openConferenceDialog = false;\r\n\t\t\tthis.state.openCallTransferDialog = false;\r\n\t\t\tthis.state.authorization = initResult;\r\n\t\t\tthis.state.sdkConfig = {\r\n\t\t\t\tdisableEndCallButton: false,\r\n\t\t\t\tdisabledDialButton: false,\r\n\t\t\t\tdisableCallTransferButton: false,\r\n\t\t\t\tisDraggable: true,\r\n\t\t\t\tdisableSoftPhone: false,\r\n\t\t\t\tdisableConferenceButton: false,\r\n\t\t\t\tdisabled: {},\r\n\t\t\t\tenabled: {},\r\n\t\t\t\toutlined: {},\r\n\t\t\t\t...sdkConfig,\r\n\t\t\t};\r\n\t\t\tthis.state.isInitialized = true;\r\n\t\t\tthis.saveToStorage();\r\n\t\t\tthis.notifyListeners();\r\n\t\t}\r\n\t}\r\n\r\n\tpublic getState(): SDKState {\r\n\t\treturn { ...this.state };\r\n\t}\r\n\r\n\tpublic getCredentials(): { apiKey: string | undefined; tenantId: string | undefined } {\r\n\t\treturn { apiKey: this.apiKey, tenantId: this.tenantId };\r\n\t}\r\n\tpublic getSdkAuthToken(): string | undefined {\r\n\t\treturn this.state.authorization?.accessToken;\r\n\t}\r\n\r\n\tpublic subscribe(listener: () => void): () => void {\r\n\t\tthis.listeners.push(listener);\r\n\t\treturn () => {\r\n\t\t\tconst index = this.listeners.indexOf(listener);\r\n\t\t\tif (index > -1) {\r\n\t\t\t\tthis.listeners.splice(index, 1);\r\n\t\t\t}\r\n\t\t};\r\n\t}\r\n\r\n\tpublic setHolding(isHolding: boolean): void {\r\n\t\tthis.state.isHolding = isHolding;\r\n\t\tthis.saveToStorage();\r\n\t\tthis.notifyListeners();\r\n\t}\r\n\r\n\tpublic setMuted(isMuted: boolean): void {\r\n\t\tthis.state.isMuted = isMuted;\r\n\t\tthis.saveToStorage();\r\n\t\tthis.notifyListeners();\r\n\t}\r\n\r\n\tpublic setStatus(status: CallStatus): void {\r\n\t\tthis.state.status = status;\r\n\t\tthis.saveToStorage();\r\n\t\tthis.notifyListeners();\r\n\t}\r\n\r\n\tpublic setProcess(process: { process_id: number; process_name: string }): void {\r\n\t\tthis.state.process = process;\r\n\t\tthis.saveToStorage();\r\n\t\tthis.notifyListeners();\r\n\t}\r\n\r\n\tpublic setControlPanelPosition(position: { x: number; y: number }): void {\r\n\t\tthis.state.controlPanelPosition = position;\r\n\t\tthis.saveToStorage();\r\n\t\tthis.notifyListeners();\r\n\t}\r\n\r\n\tpublic setIframePosition(position: { x: number; y: number }): void {\r\n\t\tthis.state.iframePosition = position;\r\n\t\tthis.saveToStorage();\r\n\t\tthis.notifyListeners();\r\n\t}\r\n\r\n\tpublic startCall(): void {\r\n\t\tthis.state.callStartTime = Date.now();\r\n\t\tthis.state.status = \"on call\";\r\n\t\tthis.saveToStorage();\r\n\t\tthis.notifyListeners();\r\n\t}\r\n\r\n\tpublic endCall(): void {\r\n\t\tthis.state.callStartTime = null;\r\n\t\tthis.state.status = \"idle\";\r\n\t\tthis.state.isHolding = false;\r\n\t\tthis.state.isMuted = false;\r\n\t\tthis.saveToStorage();\r\n\t\tthis.notifyListeners();\r\n\t}\r\n\r\n\tpublic setInitCheck(): void {\r\n\t\tthis.state.isInitialized = false;\r\n\t\tthis.saveToStorage();\r\n\t\tthis.notifyListeners();\r\n\t}\r\n\r\n\tpublic setOpenConferenceDialog(open: boolean): void {\r\n\t\tthis.state.openConferenceDialog = open;\r\n\t\tthis.saveToStorage();\r\n\t\tthis.notifyListeners();\r\n\t}\r\n\r\n\tpublic setOpenCallTransferDialog(open: boolean): void {\r\n\t\tthis.state.openCallTransferDialog = open;\r\n\t\tthis.saveToStorage();\r\n\t\tthis.notifyListeners();\r\n\t}\r\n\r\n\tpublic updateCallData(data: Partial<CallData>): void {\r\n\t\tthis.state.callData = { ...this.state.callData, ...data };\r\n\t\tthis.saveToStorage();\r\n\t\tthis.notifyListeners();\r\n\t}\r\n\r\n\tpublic updateConferenceData(data: ConferenceLineTypes[]): void {\r\n\t\tthis.state.conferenceLine = [...data];\r\n\t\tthis.saveToStorage();\r\n\t\tthis.notifyListeners();\r\n\t}\r\n\r\n\tpublic setConferenceLine(line: ConferenceLineTypes): void {\r\n\t\tif (!this.state.conferenceLine || !Array.isArray(this.state.conferenceLine)) {\r\n\t\t\tconsole.warn(\"Conference line data corrupted, resetting to initial state\");\r\n\t\t\tthis.state.conferenceLine = this.getInitialState().conferenceLine;\r\n\t\t}\r\n\r\n\t\tconst conferenceLineData = this.state.conferenceLine?.map((each: ConferenceLineTypes) => {\r\n\t\t\tif (each.line === line.line) {\r\n\t\t\t\treturn line;\r\n\t\t\t}\r\n\t\t\treturn each;\r\n\t\t});\r\n\t\tthis.state.conferenceLine = conferenceLineData;\r\n\t\tthis.saveToStorage();\r\n\t\tthis.notifyListeners();\r\n\t}\r\n\r\n\tpublic resetConferenceLines(): void {\r\n\t\tthis.state.conferenceLine = this.getInitialState().conferenceLine;\r\n\t\tthis.saveToStorage();\r\n\t\tthis.notifyListeners();\r\n\t}\r\n\r\n\tpublic clearStorageAndReset(): void {\r\n\t\ttry {\r\n\t\t\tlocalStorage.removeItem(this.STORAGE_KEY);\r\n\t\t\tthis.state = this.getInitialState();\r\n\t\t\tthis.notifyListeners();\r\n\t\t} catch (error) {\r\n\t\t\tconsole.warn(\"Failed to clear localStorage:\", error);\r\n\t\t}\r\n\t}\r\n\r\n\tpublic debugStorage(): void {\r\n\t\ttry {\r\n\t\t\tconst stored = localStorage.getItem(this.STORAGE_KEY);\r\n\t\t\tconsole.log(\"Current localStorage data:\", stored);\r\n\t\t\tif (stored) {\r\n\t\t\t\tconsole.log(\"Parsed localStorage data:\", JSON.parse(stored));\r\n\t\t\t}\r\n\t\t\tconsole.log(\"Current state:\", this.state);\r\n\t\t} catch (error) {\r\n\t\t\tconsole.error(\"Error debugging storage:\", error);\r\n\t\t}\r\n\t}\r\n\r\n\tpublic getConferenceLines(): ConferenceLineTypes[] {\r\n\t\treturn this.state.conferenceLine || [];\r\n\t}\r\n}\r\n\r\nexport const sdkStateManager = new SDKStateManager();\r\n","import { sdkStateManager } from \"./sdk-state\";\r\n\r\nexport interface EventTrackerConfig {\r\n\tapiKey: string;\r\n\ttenantId: string;\r\n\tagentId: string;\r\n\tsessionId?: string;\r\n\tbaseUrl?: string;\r\n\tautoTrack?:\r\n\t\t| boolean\r\n\t\t| {\r\n\t\t\t\tpageVisits?: boolean;\r\n\t\t\t\tclicks?: boolean;\r\n\t\t\t\tforms?: boolean;\r\n\t\t\t\tinputs?: boolean;\r\n\t\t\t\tscrolling?: boolean;\r\n\t\t\t\tperformance?: boolean;\r\n\t\t\t\terrors?: boolean;\r\n\t\t\t\tvisibility?: boolean;\r\n\t\t };\r\n\tretryAttempts?: number;\r\n\tqueueSize?: number;\r\n\tflushInterval?: number;\r\n}\r\n\r\nexport interface EventData {\r\n\t[key: string]: any;\r\n}\r\n\r\nexport interface EventTrackerInstance {\r\n\tinit(config: EventTrackerConfig): Promise<string | null>;\r\n\t// logEvent(eventType: string, eventData?: EventData): Promise<void>;\r\n\t// closeTicket(): Promise<void>;\r\n\tisInitialized(): boolean;\r\n\tgetConfig(): EventTrackerConfig | null;\r\n\t// getTicketId(): string | null;\r\n\t// flush()?: Promise<void>;\r\n}\r\n\r\nclass EventTrackerSDK implements EventTrackerInstance {\r\n\tprivate config: EventTrackerConfig | null = null;\r\n\tprivate ticketId: string | null = null;\r\n\tprivate baseUrl: string = \"\";\r\n\tprivate eventQueue: Array<{\r\n\t\teventType: string;\r\n\t\teventData?: EventData;\r\n\t\ttimestamp: number;\r\n\t}> = [];\r\n\t// private isOnline: boolean = true;\r\n\t// private retryQueue: Array<() => Promise<void>> = [];\r\n\tprivate flushTimer: ReturnType<typeof setInterval> | null = null;\r\n\r\n\tasync init(config: EventTrackerConfig): Promise<any | null> {\r\n\t\tthis.config = {\r\n\t\t\tautoTrack: true,\r\n\t\t\tretryAttempts: 3,\r\n\t\t\tqueueSize: 100,\r\n\t\t\tflushInterval: 5000,\r\n\t\t\t...config,\r\n\t\t};\r\n\r\n\t\tthis.baseUrl = config.baseUrl || (typeof window !== \"undefined\" ? window.location.origin : \"\");\r\n\r\n\t\tthis.setupNetworkDetection();\r\n\r\n\t\tconst ticket = await this.createTicket();\r\n\r\n\t\tthis.startPeriodicFlush();\r\n\r\n\t\tconsole.log(\"EventTracker SDK initialized successfully\");\r\n\t\treturn ticket;\r\n\t}\r\n\r\n\tisInitialized(): boolean {\r\n\t\treturn this.config !== null && this.ticketId !== null;\r\n\t}\r\n\r\n\tgetConfig(): EventTrackerConfig | null {\r\n\t\treturn this.config;\r\n\t}\r\n\r\n\tgetTicketId(): string | null {\r\n\t\treturn this.ticketId;\r\n\t}\r\n\r\n\tprivate async createTicket(): Promise<string | null> {\r\n\t\tif (!this.config) {\r\n\t\t\tthrow new Error(\"EventTracker not initialized\");\r\n\t\t}\r\n\r\n\t\ttry {\r\n\t\t\tconst response = await this.makeRequest(\"/api/v1/et/init\", {\r\n\t\t\t\tmethod: \"POST\",\r\n\t\t\t\theaders: {\r\n\t\t\t\t\t\"Content-Type\": \"application/json\",\r\n\t\t\t\t\t\"X-API-Key\": this.config.apiKey,\r\n\t\t\t\t},\r\n\t\t\t\tbody: JSON.stringify({\r\n\t\t\t\t\tagentId: this.config.agentId,\r\n\t\t\t\t\tsessionId: this.config.sessionId,\r\n\t\t\t\t}),\r\n\t\t\t});\r\n\r\n\t\t\tif (!response.ok) {\r\n\t\t\t\tsdkStateManager.setInitCheck();\r\n\t\t\t\tthrow new Error(`Failed to initialize: ${response.status} ${response.statusText}`);\r\n\t\t\t}\r\n\r\n\t\t\tconst data = await response.json();\r\n\t\t\tthis.ticketId = data.ticketId;\r\n\r\n\t\t\tif (this.config.autoTrack) {\r\n\t\t\t\tthis.setupAutoTracking();\r\n\t\t\t}\r\n\t\t\treturn data;\r\n\t\t} catch (error) {\r\n\t\t\tconsole.error(\"EventTracker initialization failed:\", error);\r\n\t\t\tthrow error;\r\n\t\t}\r\n\t}\r\n\r\n\tasync logEvent(eventType: string, eventData?: EventData): Promise<void> {\r\n\t\tif (!this.config || !this.ticketId) {\r\n\t\t\tconsole.warn(\"EventTracker not initialized, skipping event:\", eventType);\r\n\t\t\treturn;\r\n\t\t}\r\n\r\n\t\tconst event = {\r\n\t\t\teventType,\r\n\t\t\teventData,\r\n\t\t\ttimestamp: Date.now(),\r\n\t\t};\r\n\r\n\t\tthis.eventQueue.push(event);\r\n\r\n\t\tif (this.eventQueue.length > (this.config.queueSize || 100)) {\r\n\t\t\tthis.eventQueue.shift();\r\n\t\t}\r\n\r\n\t\t// if (this.isOnline) {\r\n\t\t// \ttry {\r\n\t\t// \t\tawait this.sendEvent(event);\r\n\t\t// \t} catch (error) {\r\n\t\t// \t\tconsole.warn(\"Failed to send event, will retry later:\", error);\r\n\t\t// \t}\r\n\t\t// }\r\n\t}\r\n\r\n\t// private async sendEvent(event: {\r\n\t// \teventType: string;\r\n\t// \teventData?: EventData;\r\n\t// \ttimestamp: number;\r\n\t// }): Promise<void> {\r\n\t// \tif (!this.config || !this.ticketId) return;\r\n\r\n\t// \ttry {\r\n\t// \t\tconst response = await this.makeRequest(\"/api/v1/et/event\", {\r\n\t// \t\t\tmethod: \"POST\",\r\n\t// \t\t\theaders: {\r\n\t// \t\t\t\t\"Content-Type\": \"application/json\",\r\n\t// \t\t\t\t\"X-API-Key\": this.config.apiKey,\r\n\t// \t\t\t},\r\n\t// \t\t\tbody: JSON.stringify({\r\n\t// \t\t\t\tticketId: this.ticketId,\r\n\t// \t\t\t\teventType: event.eventType,\r\n\t// \t\t\t\teventData: event.eventData,\r\n\t// \t\t\t}),\r\n\t// \t\t});\r\n\r\n\t// \t\tif (!response.ok) {\r\n\t// \t\t\tthrow new Error(`Failed to log event: ${response.status} ${response.statusText}`);\r\n\t// \t\t}\r\n\r\n\t// \t\tconst index = this.eventQueue.findIndex((e) => e.timestamp === event.timestamp);\r\n\t// \t\tif (index > -1) {\r\n\t// \t\t\tthis.eventQueue.splice(index, 1);\r\n\t// \t\t}\r\n\t// \t} catch (error) {\r\n\t// \t\tconsole.error(\"Event logging failed:\", error);\r\n\r\n\t// \t\t// this.retryQueue.push(() => this.sendEvent(event));\r\n\t// \t}\r\n\t// }\r\n\r\n\t// async closeTicket(): Promise<void> {\r\n\t// \tif (!this.config || !this.ticketId) {\r\n\t// \t\tthrow new Error(\"EventTracker not initialized\");\r\n\t// \t}\r\n\r\n\t// \tawait this.flush();\r\n\r\n\t// \ttry {\r\n\t// \t\tconst response = await this.makeRequest(\"/api/v1/et/close\", {\r\n\t// \t\t\tmethod: \"POST\",\r\n\t// \t\t\theaders: {\r\n\t// \t\t\t\t\"Content-Type\": \"application/json\",\r\n\t// \t\t\t\t\"X-API-Key\": this.config.apiKey,\r\n\t// \t\t\t},\r\n\t// \t\t\tbody: JSON.stringify({\r\n\t// \t\t\t\tticketId: this.ticketId,\r\n\t// \t\t\t}),\r\n\t// \t\t});\r\n\r\n\t// \t\tif (!response.ok) {\r\n\t// \t\t\tthrow new Error(`Failed to close ticket: ${response.status} ${response.statusText}`);\r\n\t// \t\t}\r\n\r\n\t// \t\tthis.ticketId = null;\r\n\t// \t\tthis.stopPeriodicFlush();\r\n\r\n\t// \t\tconsole.log(\"Ticket closed successfully\");\r\n\t// \t} catch (error) {\r\n\t// \t\tconsole.error(\"Ticket close failed:\", error);\r\n\t// \t\tthrow error;\r\n\t// \t}\r\n\t// }\r\n\r\n\t// async flush(): Promise<void> {\r\n\t// \tif (!this.isOnline || this.eventQueue.length === 0) return;\r\n\r\n\t// \t// const eventsToFlush = [...this.eventQueue];\r\n\r\n\t// \t// for (const event of eventsToFlush) {\r\n\t// \t// \tawait this.sendEvent(event);\r\n\t// \t// }\r\n\r\n\t// \tconst retryItems = [...this.retryQueue];\r\n\t// \tthis.retryQueue = [];\r\n\r\n\t// \tfor (const retryFn of retryItems) {\r\n\t// \t\ttry {\r\n\t// \t\t\tawait retryFn();\r\n\t// \t\t} catch (error) {\r\n\t// \t\t\tconsole.error(\"Retry failed:\", error);\r\n\t// \t\t}\r\n\t// \t}\r\n\t// }\r\n\r\n\tprivate async makeRequest(url: string, options: RequestInit): Promise<Response> {\r\n\t\tconst fullUrl = `${this.baseUrl}${url}`;\r\n\t\tconst maxRetries = this.config?.retryAttempts || 3;\r\n\r\n\t\tfor (let attempt = 1; attempt <= maxRetries; attempt++) {\r\n\t\t\ttry {\r\n\t\t\t\tconst response = await fetch(fullUrl, options);\r\n\t\t\t\treturn response;\r\n\t\t\t} catch (error) {\r\n\t\t\t\tif (attempt === maxRetries) {\r\n\t\t\t\t\tthrow error;\r\n\t\t\t\t}\r\n\r\n\t\t\t\tconst delay = Math.min(1000 * Math.pow(2, attempt - 1), 10000);\r\n\t\t\t\tawait new Promise((resolve) => setTimeout(resolve, delay));\r\n\t\t\t}\r\n\t\t}\r\n\r\n\t\tthrow new Error(\"Max retries exceeded\");\r\n\t}\r\n\r\n\tprivate setupAutoTracking(): void {\r\n\t\tif (typeof window === \"undefined\" || !this.config?.autoTrack) return;\r\n\r\n\t\tconst autoTrackConfig = this.config.autoTrack === true ? {} : this.config.autoTrack;\r\n\r\n\t\tif (autoTrackConfig.pageVisits !== false) {\r\n\t\t\tthis.logEvent(\"pageVisit\", {\r\n\t\t\t\turl: window.location.href,\r\n\t\t\t\ttitle: document.title,\r\n\t\t\t\treferrer: document.referrer,\r\n\t\t\t\tuserAgent: navigator.userAgent,\r\n\t\t\t\tviewport: {\r\n\t\t\t\t\twidth: window.innerWidth,\r\n\t\t\t\t\theight: window.innerHeight,\r\n\t\t\t\t},\r\n\t\t\t\ttimestamp: new Date().toISOString(),\r\n\t\t\t}).catch((error) => console.warn(\"Failed to track page visit:\", error));\r\n\t\t}\r\n\r\n\t\tif (autoTrackConfig.clicks !== false) {\r\n\t\t\tdocument.addEventListener(\"click\", (event) => {\r\n\t\t\t\tconst target = event.target as HTMLElement | HTMLButtonElement;\r\n\r\n\t\t\t\tif (\r\n\t\t\t\t\ttarget.tagName === \"BUTTON\" ||\r\n\t\t\t\t\ttarget.tagName === \"A\" ||\r\n\t\t\t\t\ttarget.onclick ||\r\n\t\t\t\t\ttarget.getAttribute(\"role\") === \"button\" ||\r\n\t\t\t\t\t(target instanceof HTMLButtonElement && target.type === \"button\")\r\n\t\t\t\t) {\r\n\t\t\t\t\tthis.logEvent(\"click\", {\r\n\t\t\t\t\t\telement: target.tagName,\r\n\t\t\t\t\t\ttext: target.textContent?.trim().substring(0, 100),\r\n\t\t\t\t\t\thref: target.getAttribute(\"href\"),\r\n\t\t\t\t\t\tid: target.id,\r\n\t\t\t\t\t\tclassName: target.className,\r\n\t\t\t\t\t\trole: target.getAttribute(\"role\"),\r\n\t\t\t\t\t\tposition: {\r\n\t\t\t\t\t\t\tx: event.clientX,\r\n\t\t\t\t\t\t\ty: event.clientY,\r\n\t\t\t\t\t\t},\r\n\t\t\t\t\t\ttimestamp: new Date().toISOString(),\r\n\t\t\t\t\t}).catch((error) => console.warn(\"Failed to track click:\", error));\r\n\t\t\t\t}\r\n\t\t\t});\r\n\t\t}\r\n\r\n\t\tif (autoTrackConfig.forms !== false) {\r\n\t\t\tdocument.addEventListener(\"submit\", (event) => {\r\n\t\t\t\tconst target = event.target as HTMLFormElement;\r\n\t\t\t\tconst formData = new FormData(target);\r\n\t\t\t\tconst formFields: Record<string, string> = {};\r\n\r\n\t\t\t\tformData.forEach((value, key) => {\r\n\t\t\t\t\tformFields[key] = value.toString();\r\n\t\t\t\t});\r\n\r\n\t\t\t\tthis.logEvent(\"formSubmission\", {\r\n\t\t\t\t\tformId: target.id,\r\n\t\t\t\t\taction: target.action,\r\n\t\t\t\t\tmethod: target.method,\r\n\t\t\t\t\tfields: Object.keys(formFields),\r\n\t\t\t\t\tfieldCount: Object.keys(formFields).length,\r\n\t\t\t\t\ttimestamp: new Date().toISOString(),\r\n\t\t\t\t}).catch((error) => console.warn(\"Failed to track form submission:\", error));\r\n\t\t\t});\r\n\t\t}\r\n\r\n\t\tif (autoTrackConfig.inputs !== false) {\r\n\t\t\tlet inputTimer: ReturnType<typeof setInterval>;\r\n\t\t\tdocument.addEventListener(\"input\", (event) => {\r\n\t\t\t\tconst target = event.target as HTMLInputElement;\r\n\t\t\t\tif (\r\n\t\t\t\t\ttarget.tagName === \"INPUT\" ||\r\n\t\t\t\t\ttarget.tagName === \"TEXTAREA\" ||\r\n\t\t\t\t\ttarget.tagName === \"SELECT\"\r\n\t\t\t\t) {\r\n\t\t\t\t\tclearTimeout(inputTimer);\r\n\t\t\t\t\tinputTimer = setTimeout(() => {\r\n\t\t\t\t\t\tthis.logEvent(\"fieldChange\", {\r\n\t\t\t\t\t\t\telement: target.tagName,\r\n\t\t\t\t\t\t\ttype: target.getAttribute(\"type\"),\r\n\t\t\t\t\t\t\tname: target.getAttribute(\"name\"),\r\n\t\t\t\t\t\t\tid: target.id,\r\n\t\t\t\t\t\t\tvalueLength: target.value?.length || 0,\r\n\t\t\t\t\t\t\ttimestamp: new Date().toISOString(),\r\n\t\t\t\t\t\t}).catch((error) => console.warn(\"Failed to track field change:\", error));\r\n\t\t\t\t\t}, 1000);\r\n\t\t\t\t}\r\n\t\t\t});\r\n\t\t}\r\n\r\n\t\tconst sessionStartTime = Date.now();\r\n\t\twindow.addEventListener(\"beforeunload\", () => {\r\n\t\t\tconst sessionDuration = Date.now() - sessionStartTime;\r\n\r\n\t\t\tthis.logEvent(\"pageUnload\", {\r\n\t\t\t\turl: window.location.href,\r\n\t\t\t\tsessionDuration: sessionDuration,\r\n\t\t\t\ttimestamp: new Date().toISOString(),\r\n\t\t\t});\r\n\r\n\t\t\t// if (this.ticketId) {\r\n\t\t\t// \tnavigator.sendBeacon(\r\n\t\t\t// \t\t`${this.baseUrl}/api/v1/et/close`,\r\n\t\t\t// \t\tJSON.stringify({\r\n\t\t\t// \t\t\tticketId: this.ticketId,\r\n\t\t\t// \t\t})\r\n\t\t\t// \t);\r\n\t\t\t// }\r\n\t\t});\r\n\r\n\t\tif (autoTrackConfig.visibility !== false) {\r\n\t\t\tdocument.addEventListener(\"visibilitychange\", () => {\r\n\t\t\t\tthis.logEvent(\"visibilityChange\", {\r\n\t\t\t\t\thidden: document.hidden,\r\n\t\t\t\t\tvisibilityState: document.visibilityState,\r\n\t\t\t\t\ttimestamp: new Date().toISOString(),\r\n\t\t\t\t});\r\n\t\t\t});\r\n\t\t}\r\n\r\n\t\tif (autoTrackConfig.errors !== false) {\r\n\t\t\twindow.addEventListener(\"error\", (event) => {\r\n\t\t\t\tthis.logEvent(\"jsError\", {\r\n\t\t\t\t\tmessage: event.message,\r\n\t\t\t\t\tfilename: event.filename,\r\n\t\t\t\t\tlineno: event.lineno,\r\n\t\t\t\t\tcolno: event.colno,\r\n\t\t\t\t\ttimestamp: new Date().toISOString(),\r\n\t\t\t\t});\r\n\t\t\t});\r\n\r\n\t\t\twindow.addEventListener(\"unhandledrejection\", (event) => {\r\n\t\t\t\tthis.logEvent(\"unhandledRejection\", {\r\n\t\t\t\t\treason: event.reason?.toString(),\r\n\t\t\t\t\ttimestamp: new Date().toISOString(),\r\n\t\t\t\t});\r\n\t\t\t});\r\n\t\t}\r\n\r\n\t\tif (\r\n\t\t\tautoTrackConfig.performance !== false &&\r\n\t\t\ttypeof window.performance !== \"undefined\" &&\r\n\t\t\twindow.performance.navigation\r\n\t\t) {\r\n\t\t\twindow.addEventListener(\"load\", () => {\r\n\t\t\t\tsetTimeout(() => {\r\n\t\t\t\t\tconst navigation = window.performance.navigation;\r\n\t\t\t\t\tconst timing = window.performance.timing;\r\n\r\n\t\t\t\t\tthis.logEvent(\"performanceMetrics\", {\r\n\t\t\t\t\t\tnavigationTime: timing.navigationStart,\r\n\t\t\t\t\t\tloadTime: timing.loadEventEnd - timing.navigationStart,\r\n\t\t\t\t\t\tdomReady: timing.domContentLoadedEventEnd - timing.navigationStart,\r\n\t\t\t\t\t\trenderTime: timing.loadEventEnd - timing.domContentLoadedEventEnd,\r\n\t\t\t\t\t\tnavigationType: navigation.type,\r\n\t\t\t\t\t\tredirectCount: navigation.redirectCount,\r\n\t\t\t\t\t\ttimestamp: new Date().toISOString(),\r\n\t\t\t\t\t});\r\n\t\t\t\t}, 1000);\r\n\t\t\t});\r\n\t\t}\r\n\t}\r\n\r\n\tprivate setupNetworkDetection(): void {\r\n\t\tif (typeof window === \"undefined\") return;\r\n\r\n\t\t// this.isOnline = navigator.onLine;\r\n\r\n\t\twindow.addEventListener(\"online\", () => {\r\n\t\t\t// this.isOnline = true;\r\n\t\t\tconsole.log(\"EventTracker: Back online, flushing queued events\");\r\n\t\t\t// this.flush();\r\n\t\t});\r\n\r\n\t\twindow.addEventListener(\"offline\", () => {\r\n\t\t\t// this.isOnline = false;\r\n\t\t\tconsole.log(\"EventTracker: Offline, queueing events\");\r\n\t\t});\r\n\t}\r\n\r\n\tprivate startPeriodicFlush(): void {\r\n\t\tif (this.flushTimer) {\r\n\t\t\tclearInterval(this.flushTimer);\r\n\t\t}\r\n\r\n\t\t// const interval = this.config?.flushInterval || 5000;\r\n\t\t// this.flushTimer = setInterval(() => {\r\n\t\t// \tthis.flush();\r\n\t\t// }, interval);\r\n\t}\r\n\r\n\t// private stopPeriodicFlush(): void {\r\n\t// \tif (this.flushTimer) {\r\n\t// \t\tclearInterval(this.flushTimer);\r\n\t// \t\tthis.flushTimer = null;\r\n\t// \t}\r\n\t// }\r\n}\r\n\r\nexport const eventTracker = new EventTrackerSDK();\r\n\r\nif (typeof window !== \"undefined\") {\r\n\t(window as any).EventTracker = eventTracker;\r\n}\r\n","import { useCallback, useState } from \"react\";\r\n\r\nimport { END_POINT, STORAGE_KEY } from \"../services/endPoint\";\r\n\r\nimport { sdkStateManager } from \"./sdk-state\";\r\n\r\nimport axiosInstance from \"../services/axios\";\r\n\r\nexport interface LogoutPayload {\r\n\taction: string;\r\n\tuserId: string;\r\n}\r\n\r\nexport const useLogout = () => {\r\n\tconst [loading, setLoading] = useState(false);\r\n\r\n\tconst [success, setSuccess] = useState(false);\r\n\r\n\tconst [isError, setIsError] = useState(false);\r\n\r\n\tconst [error, setError] = useState(null);\r\n\r\n\tconst [data, setData] = useState(null);\r\n\r\n\tconst handleLogout = useCallback(async () => {\r\n\t\tconst state = JSON.parse(localStorage.getItem(STORAGE_KEY) ?? \"\");\r\n\r\n\t\tsetLoading(true);\r\n\r\n\t\tconst payload: LogoutPayload = {\r\n\t\t\taction: \"LOGOUTUSER\",\r\n\t\t\tuserId: state.agentId || \"\",\r\n\t\t};\r\n\r\n\t\treturn axiosInstance\r\n\t\t\t.post(END_POINT.LOGOUT, payload)\r\n\t\t\t.then((res) => {\r\n\t\t\t\tsdkStateManager.clearStorageAndReset();\r\n\r\n\t\t\t\tlocalStorage.clear();\r\n\r\n\t\t\t\tsessionStorage.clear();\r\n\r\n\t\t\t\tsetData(res?.data);\r\n\r\n\t\t\t\tsetSuccess(true);\r\n\r\n\t\t\t\treturn res?.data;\r\n\t\t\t})\r\n\t\t\t.catch((err) => {\r\n\t\t\t\tsetIsError(true);\r\n\r\n\t\t\t\tsetError(err);\r\n\r\n\t\t\t\treturn err?.response?.data;\r\n\t\t\t})\r\n\t\t\t.finally(() => {\r\n\t\t\t\tsetLoading(false);\r\n\t\t\t});\r\n\t}, []);\r\n\r\n\treturn {\r\n\t\tlogout: handleLogout,\r\n\t\tisLoading: loading,\r\n\t\tisSuccess: success,\r\n\t\tisError: isError,\r\n\t\terror: error,\r\n\t\tdata: data,\r\n\t};\r\n};\r\n","import axios, { AxiosInstance, AxiosResponse, AxiosError, InternalAxiosRequestConfig } from \"axios\";\r\nimport { BASE_URL } from \"./endPoint\";\r\nimport { sdkStateManager } from \"../hooks/sdk-state\";\r\n\r\nconst DEFAULT_TOKEN = sdkStateManager.getSdkAuthToken() ?? \"\";\r\n\r\nconst REQUEST_TIMEOUT = 60000;\r\n\r\nfunction getAuthToken(): string {\r\n\treturn sdkStateManager.getSdkAuthToken() ?? \"\";\r\n}\r\n\r\nfunction createAxiosInstance(): AxiosInstance {\r\n\tconst instance = axios.create({\r\n\t\tbaseURL: BASE_URL,\r\n\t\theaders: {\r\n\t\t\t\"Content-Type\": \"application/json\",\r\n\t\t\tAccept: \"application/json\",\r\n\t\t\t\"x-tenant-id\": sdkStateManager.getCredentials()?.tenantId ?? \"\",\r\n\t\t\t\"x-api-key\": sdkStateManager.getCredentials()?.apiKey ?? \"\",\r\n\t\t\tAuthorization: `${DEFAULT_TOKEN}`,\r\n\t\t},\r\n\t\ttimeout: REQUEST_TIMEOUT,\r\n\t\twithCredentials: false,\r\n\t});\r\n\r\n\tinstance.interceptors.request.use(\r\n\t\t(config: InternalAxiosRequestConfig) => {\r\n\t\t\tconst token = getAuthToken();\r\n\r\n\t\t\tif (token && config.headers) {\r\n\t\t\t\tconfig.headers.Authorization = `${token}`;\r\n\t\t\t\t// config.headers[\"x-tenant-id\"] = sdkStateManager.getCredentials()?.tenantId ?? \"\";\r\n\t\t\t\t// config.headers[\"x-api-key\"] = sdkStateManager.getCredentials()?.apiKey ?? \"\";\r\n\t\t\t}\r\n\r\n\t\t\t(config as any).metadata = { startTime: new Date().getTime() };\r\n\r\n\t\t\treturn config;\r\n\t\t},\r\n\t\t(error: AxiosError) => {\r\n\t\t\tconsole.error(\"Request interceptor error:\", error);\r\n\t\t\treturn Promise.reject(error);\r\n\t\t}\r\n\t);\r\n\r\n\tinstance.interceptors.response.use(\r\n\t\t(response: AxiosResponse) => {\r\n\t\t\tconst endTime = new Date().getTime();\r\n\t\t\tconst startTime = (response.config as any).metadata?.startTime;\r\n\t\t\tif (startTime) {\r\n\t\t\t\tconsole.log(`Request to ${response.config.url} took ${endTime - startTime}ms`);\r\n\t\t\t}\r\n\r\n\t\t\treturn response;\r\n\t\t},\r\n\t\tasync (error: AxiosError) => {\r\n\t\t\tconst originalRequest = error.config as InternalAxiosRequestConfig & { _retry?: boolean };\r\n\r\n\t\t\tif (error.response?.status === 401 && !originalRequest._retry) {\r\n\t\t\t\tsdkStateManager.setInitCheck();\r\n\t\t\t\tconsole.warn(\"Unauthorized request, attempting retry...\");\r\n\t\t\t}\r\n\r\n\t\t\tif (!error.response) {\r\n\t\t\t\tconsole.error(\"Network error:\", error.message);\r\n\t\t\t\terror.message = \"Network error: Please check your internet connection\";\r\n\t\t\t}\r\n\r\n\t\t\tif (error.response && error.response.status >= 500) {\r\n\t\t\t\tconsole.error(\"Server error:\", error.response.status, error.response.data);\r\n\t\t\t\terror.message = \"Server error: Please try again later\";\r\n\t\t\t}\r\n\r\n\t\t\treturn Promise.reject(error);\r\n\t\t}\r\n\t);\r\n\r\n\treturn instance;\r\n}\r\n\r\nconst axiosInstance: AxiosInstance = createAxiosInstance();\r\n\r\nexport default axiosInstance;\r\n","import { useCallback, useState } from \"react\";\r\n\r\nimport { END_POINT, STORAGE_KEY } from \"../services/endPoint\";\r\n\r\nimport { sdkStateManager } from \"./sdk-state\";\r\n\r\nimport axiosInstance from \"../services/axios\";\r\n\r\nexport interface EndCallPayload {\r\n\taction: string;\r\n\tdisposition: string;\r\n\tuserId: string;\r\n\tprocessid: string;\r\n\tmobile_number: string;\r\n\tset_followUp: string;\r\n\tcallback_date: string;\r\n\tcallback_hrs: string;\r\n\tcallback_mins: string;\r\n\trefno?: string;\r\n}\r\n\r\nexport const useEndCall = () => {\r\n\tconst [loading, setLoading] = useState(false);\r\n\r\n\tconst [success, setSuccess] = useState(false);\r\n\r\n\tconst [isError, setIsError] = useState(false);\r\n\r\n\tconst [error, setError] = useState(null);\r\n\r\n\tconst [data, setData] = useState(null);\r\n\r\n\tconst handleEndCall = useCallback(\r\n\t\tasync (data: {\r\n\t\t\tdisposition?: string;\r\n\t\t\tfollowUp?: string;\r\n\t\t\tcallbackDate?: string;\r\n\t\t\tcallbackHrs?: string;\r\n\t\t\tcallbackMins?: string;\r\n\t\t}) => {\r\n\t\t\tconst state = JSON.parse(localStorage.getItem(STORAGE_KEY) ?? \"\");\r\n\r\n\t\t\tsetLoading(true);\r\n\r\n\t\t\tconst payload = {\r\n\t\t\t\taction: \"ENDCALL\",\r\n\t\t\t\tuserId: state?.agentId,\r\n\t\t\t\tprocessid: state?.process?.process_id?.toString() ?? \"\",\r\n\t\t\t\tprocess_name: state?.process?.process_name ?? \"\",\r\n\t\t\t\tcallreferenceid: state?.callData?.convox_id ?? \"\",\r\n\t\t\t\tmobile_number: state?.callData?.phone_number ?? \"\",\r\n\r\n\t\t\t\tdisposition: data?.disposition ?? \"RES\",\r\n\t\t\t\tset_followUp: data?.followUp ?? \"N\",\r\n\t\t\t\tcallback_date: data?.callbackDate ?? \"\",\r\n\t\t\t\tcallback_hrs: data?.callbackHrs ?? \"\",\r\n\t\t\t\tcallback_mins: data?.callbackMins ?? \"\",\r\n\t\t\t\tendcall_type: \"CLOSE\",\r\n\t\t\t};\r\n\r\n\t\t\treturn axiosInstance\r\n\t\t\t\t.post(END_POINT.END_CALL, payload)\r\n\t\t\t\t.then((res) => {\r\n\t\t\t\t\tsdkStateManager.endCall();\r\n\r\n\t\t\t\t\tsetData(res?.data);\r\n\r\n\t\t\t\t\tsetSuccess(true);\r\n\r\n\t\t\t\t\treturn res?.data;\r\n\t\t\t\t})\r\n\t\t\t\t.catch((err) => {\r\n\t\t\t\t\tsetIsError(true);\r\n\r\n\t\t\t\t\tsetError(err);\r\n\r\n\t\t\t\t\treturn err?.response?.data;\r\n\t\t\t\t})\r\n\t\t\t\t.finally(() => {\r\n\t\t\t\t\tsetLoading(false);\r\n\t\t\t\t});\r\n\t\t},\r\n\t\t[]\r\n\t);\r\n\r\n\treturn {\r\n\t\thandleEndCall,\r\n\t\tisLoading: loading,\r\n\t\tisSuccess: success,\r\n\t\tisError: isError,\r\n\t\terror: error,\r\n\t\tdata: data,\r\n\t};\r\n};\r\n","import { useCallback, useState } from \"react\";\r\n\r\nimport { END_POINT, STORAGE_KEY } from \"../services/endPoint\";\r\nimport axiosInstance from \"../services/axios\";\r\n\r\nimport { sdkStateManager } from \"./sdk-state\";\r\n\r\nexport interface StartCallPayload {\r\n\tmobileNumber: string; // 📱 Phone number to call\r\n}\r\n\r\nexport const useClickToCall = () => {\r\n\tconst [loading, setLoading] = useState(false);\r\n\r\n\tconst [success, setSuccess] = useState(false);\r\n\r\n\tconst [isError, setIsError] = useState(false);\r\n\r\n\tconst [error, setError] = useState(null);\r\n\r\n\tconst [data, setData] = useState(null);\r\n\r\n\tconst handleStartCall = useCallback(async (data: StartCallPayload) => {\r\n\t\tconst state = JSON.parse(localStorage.getItem(STORAGE_KEY) ?? \"\");\r\n\r\n\t\tsetLoading(true);\r\n\r\n\t\tif (state?.callData?.status === \"IDLE\") {\r\n\t\t\tconst payload = {\r\n\t\t\t\taction: \"CALL\",\r\n\t\t\t\tuserId: state?.agentId,\r\n\t\t\t\tphone_number: data?.mobileNumber,\r\n\t\t\t};\r\n\r\n\t\t\treturn axiosInstance\r\n\t\t\t\t.post(END_POINT.CLICK_TO_CALL, payload)\r\n\t\t\t\t.then((res) => {\r\n\t\t\t\t\tsetData(res?.data);\r\n\r\n\t\t\t\t\tsetSuccess(true);\r\n\r\n\t\t\t\t\treturn res?.data;\r\n\t\t\t\t})\r\n\t\t\t\t.catch((err) => {\r\n\t\t\t\t\tsetIsError(true);\r\n\r\n\t\t\t\t\tsetError(err);\r\n\r\n\t\t\t\t\treturn err?.response?.data;\r\n\t\t\t\t})\r\n\t\t\t\t.finally(() => {\r\n\t\t\t\t\tsetLoading(false);\r\n\t\t\t\t});\r\n\t\t} else if (state?.callData?.status === \"ONCALL\") {\r\n\t\t\tconst line_used = state?.conferenceLine\r\n\t\t\t\t?.filter((each: any) => each.line !== 1)\r\n\t\t\t\t?.find((each: any) => each.status === \"IDLE\" && !each?.isCallStart);\r\n\r\n\t\t\tconst payload = {\r\n\t\t\t\taction: \"EXTERNAL_CONFERENCE\",\r\n\t\t\t\toperation: `CALL${line_used.line}`,\r\n\t\t\t\tline_used: String(line_used.line),\r\n\t\t\t\tthirdparty_no: data?.mobileNumber,\r\n\t\t\t\tuserid: state.callData?.agent_id ?? \"\",\r\n\t\t\t\tprocess: state.callData?.process_name ?? \"\",\r\n\t\t\t};\r\n\r\n\t\t\treturn axiosInstance\r\n\t\t\t\t.post(END_POINT.CONFERENCE_CALL, payload)\r\n\t\t\t\t.then((res) => {\r\n\t\t\t\t\tsetData(res?.data);\r\n\r\n\t\t\t\t\tsetSuccess(true);\r\n\r\n\t\t\t\t\tsdkStateManager.setConferenceLine({\r\n\t\t\t\t\t\t...line_used,\r\n\t\t\t\t\t\tisCallStart: true,\r\n\t\t\t\t\t\tstatus: \"ONCALL\",\r\n\t\t\t\t\t\tphone: data?.mobileNumber,\r\n\t\t\t\t\t});\r\n\r\n\t\t\t\t\tsdkStateManager.setOpenConferenceDialog(true);\r\n\r\n\t\t\t\t\treturn res?.data;\r\n\t\t\t\t})\r\n\t\t\t\t.catch((err) => {\r\n\t\t\t\t\tsetIsError(true);\r\n\r\n\t\t\t\t\tsetError(err);\r\n\r\n\t\t\t\t\treturn err?.response?.data;\r\n\t\t\t\t})\r\n\t\t\t\t.finally(() => {\r\n\t\t\t\t\tsetLoading(false);\r\n\t\t\t\t});\r\n\t\t} else {\r\n\t\t\talert(\"Agent is not ready\");\r\n\t\t}\r\n\t}, []);\r\n\r\n\treturn {\r\n\t\thandleStartCall,\r\n\t\tisLoading: loading,\r\n\t\tisSuccess: success,\r\n\t\tisError: isError,\r\n\t\terror: error,\r\n\t\tdata: data,\r\n\t};\r\n};\r\n","import { useState, useEffect } from \"react\";\r\nimport { sdkStateManager } from \"./sdk-state\";\r\nimport type { CallData } from \"../../types\";\r\n\r\nexport const useGetCallerData = (): CallData => {\r\n\tconst { process_id, process_name, status, phone_number, agent_id, convox_id } =\r\n\t\tsdkStateManager.getState().callData;\r\n\tconst initialCallData = {\r\n\t\tphone_number,\r\n\t\tstatus,\r\n\t\tcallReferenceId: convox_id,\r\n\t\tagent_id,\r\n\t\tprocess_id,\r\n\t\tprocess_name,\r\n\t};\r\n\tconst [callData, setCallData] = useState<CallData>(initialCallData);\r\n\r\n\tuseEffect(() => {\r\n\t\tconst unsubscribe = sdkStateManager.subscribe(() => {\r\n\t\t\tconst { process_id, process_name, status, phone_number, agent_id, convox_id } =\r\n\t\t\t\tsdkStateManager.getState().callData;\r\n\t\t\tconst currentCallData = {\r\n\t\t\t\tphone_number,\r\n\t\t\t\tstatus,\r\n\t\t\t\tcallReferenceId: convox_id,\r\n\t\t\t\tagent_id,\r\n\t\t\t\tprocess_id,\r\n\t\t\t\tprocess_name,\r\n\t\t\t};\r\n\t\t\tsetCallData(currentCallData);\r\n\t\t});\r\n\r\n\t\treturn unsubscribe;\r\n\t}, []);\r\n\r\n\treturn callData;\r\n};\r\n","import { useState, useEffect } from \"react\";\r\nimport { sdkStateManager } from \"./sdk-state\";\r\n\r\nexport const useGetAuthorizationToken = () => {\r\n\tconst [token, setToken] = useState<string | undefined>(sdkStateManager.getSdkAuthToken());\r\n\r\n\tuseEffect(() => {\r\n\t\tconst unsubscribe = sdkStateManager.subscribe(() => {\r\n\t\t\tsetToken(sdkStateManager.getSdkAuthToken());\r\n\t\t});\r\n\r\n\t\treturn unsubscribe;\r\n\t}, []);\r\n\r\n\treturn token;\r\n};\r\n","import { memo, useCallback } from \"react\";\r\nimport type { CallControlPanelProps } from \"../../types\";\r\nimport { CallControls } from \"./callControls\";\r\nimport { SDKProvider } from \"./SDKProvider\";\r\n\r\nexport const CallControlPanel = memo<CallControlPanelProps>(({ onDataChange }) => {\r\n\tconst handleDataChange = useCallback(\r\n\t\t(data: any) => {\r\n\t\t\ttry {\r\n\t\t\t\tif (onDataChange && typeof onDataChange === \"function\") {\r\n\t\t\t\t\tonDataChange(data);\r\n\t\t\t\t}\r\n\t\t\t} catch (error) {\r\n\t\t\t\tconsole.error(\"Error in CallControlPanel data change handler:\", error);\r\n\t\t\t}\r\n\t\t},\r\n\t\t[onDataChange]\r\n\t);\r\n\r\n\treturn (\r\n\t\t<SDKProvider>\r\n\t\t\t<CallControls onDataChange={handleDataChange} />\r\n\t\t</SDKProvider>\r\n\t);\r\n});\r\n\r\nCallControlPanel.displayName = \"CallControlPanel\";\r\n","import {\r\n\tCallEnd,\r\n\tClose,\r\n\tDragIndicator,\r\n\tGroup,\r\n\tKeyboardArrowDown,\r\n\tLayers,\r\n\tMic,\r\n\tMicOff,\r\n\tPause,\r\n\tPending,\r\n\tPhone,\r\n\tPlayArrow,\r\n\tSupportAgent,\r\n\tTransferWithinAStation,\r\n\tUpcoming,\r\n\tWifiCalling3,\r\n} from \"@mui/icons-material\";\r\n\r\nimport {\r\n\tBox,\r\n\tButton,\r\n\tChip,\r\n\tCircularProgress,\r\n\tFade,\r\n\tIconButton,\r\n\tMenu,\r\n\tMenuItem,\r\n\tPaper,\r\n\tTextField,\r\n\tTooltip,\r\n\tTypography,\r\n\tuseTheme,\r\n} from \"@mui/material\";\r\n\r\nimport React, { useEffect, useRef, useState } from \"react\";\r\n\r\nimport type { CallControlPanelProps, ConferenceLineTypes } from \"../../types\";\r\n\r\nimport { sdkStateManager } from \"../hooks/sdk-state\";\r\nimport { useDraggable } from \"../hooks/useDraggable\";\r\nimport { useSDKState } from \"../hooks/useSDKState\";\r\n\r\nimport { END_POINT, IP, WS_END_POINT } from \"../services/endPoint\";\r\nimport { usePostRequest } from \"../services/request\";\r\n\r\nimport {\r\n\tCallHistoryDialog,\r\n\tCallTransferDialog,\r\n\tConferenceDialog,\r\n\tEndCallDispositionDialog,\r\n\tProcessorListDialog,\r\n} from \"./dialog\";\r\n\r\nimport useStyles from \"./styles\";\r\n\r\nimport axiosInstance from \"../services/axios\";\r\nimport { useToast } from \"../services/toastMessage\";\r\nimport incomingRingtone from \"../ringtones/incoming.mp3\";\r\nconst getCombineConfrenceData = (\r\n\tconferenceData: ConferenceLineTypes[],\r\n\tapiData: any,\r\n\tdata: any\r\n) => {\r\n\tconst updatedConferenceData = conferenceData.map((item) => {\r\n\t\tif (item?.line === 1) {\r\n\t\t\tconst statusKey = `line_${item.line}_status`;\r\n\t\t\t// return {\r\n\t\t\t// \t...item,\r\n\t\t\t// \tstatus: apiData[statusKey] ?? \"IDLE\",\r\n\t\t\t// \tphone: apiData[phoneKey] !== \"0\" ? apiData[phoneKey] : \"\",\r\n\t\t\t// };\r\n\t\t\treturn {\r\n\t\t\t\t...item,\r\n\t\t\t\tline: 1,\r\n\t\t\t\tstatus: apiData[statusKey] ?? data?.status,\r\n\t\t\t\tphone: data?.phone_number ?? \"\",\r\n\t\t\t\t// isMute: false,\r\n\t\t\t\t// isHold: false,\r\n\t\t\t\t// isMergeCall: false,\r\n\t\t\t\t// isCallStart: true,\r\n\t\t\t};\r\n\t\t} else {\r\n\t\t\tconst statusKey = `line_${item.line}_status`;\r\n\t\t\tconst phoneKey = `line_${item.line}_phonenumber`;\r\n\t\t\treturn {\r\n\t\t\t\t...item,\r\n\t\t\t\tstatus: apiData[statusKey] ?? \"IDLE\",\r\n\t\t\t\tphone: apiData[phoneKey] !== \"0\" ? apiData[phoneKey] : \"\",\r\n\t\t\t};\r\n\t\t}\r\n\t});\r\n\r\n\treturn updatedConferenceData;\r\n};\r\n\r\nconst formatDuration = (seconds: number): string => {\r\n\tconst mins = Math.floor(seconds / 60);\r\n\tconst secs = seconds % 60;\r\n\treturn `${mins.toString().padStart(2, \"0\")}:${secs.toString().padStart(2, \"0\")}`;\r\n};\r\n\r\nexport function CallControls({ onDataChange }: CallControlPanelProps) {\r\n\tconst theme = useTheme();\r\n\tconst state = useSDKState();\r\n\tconst { showToast } = useToast();\r\n\tconst { disabled, enabled, outlined } = useStyles({\r\n\t\tdisabled: state.sdkConfig?.disabled || {},\r\n\t\tenabled: state.sdkConfig?.enabled || {},\r\n\t\toutlined: state.sdkConfig?.outlined || {},\r\n\t});\r\n\r\n\tconst webSocketRef = useRef<WebSocket | null>(null);\r\n\tconst audioRef = useRef<HTMLAudioElement | null>(null);\r\n\tconst reconnectTimeoutRef = useRef<ReturnType<typeof setTimeout> | null>(null);\r\n\tconst pingIntervalRef = useRef<ReturnType<typeof setInterval> | null>(null);\r\n\tconst reconnectAttemptsRef = useRef<number>(0);\r\n\tconst maxReconnectAttempts = 60;\r\n\tconst baseReconnectDelay = 1000; // 1 second\r\n\tconst maxReconnectDelay = 30000; // 30 seconds\r\n\r\n\tconst [anchorEl, setAnchorEl] = useState<null | HTMLElement>(null);\r\n\tconst [showIframe, setShowIframe] = useState<boolean>(true);\r\n\tconst [statusAnchorEl, setStatusAnchorEl] = useState<null | HTMLElement>(null);\r\n\tconst [dialerAnchorEl, setDialerAnchorEl] = useState<null | HTMLElement>(null);\r\n\tconst [openCallDisposition, setOpenCallDisposition] = useState(false);\r\n\tconst [openProcessorDialog, setOpenProcessorDialog] = useState(false);\r\n\tconst [openCallHistoryDialog, setOpenCallHistoryDialog] = useState(false);\r\n\tconst [processList, setProcessList] = useState(null);\r\n\tconst [phoneNumber, setPhoneNumber] = useState<string>(\"\");\r\n\tconst [callDuration, setCallDuration] = useState(0);\r\n\r\n\tconst { position, isDragging, dragRef, handleMouseDown, handleTouchStart } = useDraggable(\r\n\t\tstate.controlPanelPosition,\r\n\t\t(newPosition) => sdkStateManager.setControlPanelPosition(newPosition)\r\n\t);\r\n\r\n\tconst {\r\n\t\tposition: iframePosition,\r\n\t\tisDragging: iframeIsDragging,\r\n\t\tdragRef: iframeDragRef,\r\n\t\thandleMouseDown: iframeHandleMouseDown,\r\n\t\thandleTouchStart: iframeHandleTouchStart,\r\n\t} = useDraggable(state.iframePosition, (newPosition) =>\r\n\t\tsdkStateManager.setIframePosition(newPosition)\r\n\t);\r\n\r\n\tconst [clickToCall, { isLoading: clickToCallLoading }] = usePostRequest<{\r\n\t\taction: string;\r\n\t\tphone_number: string;\r\n\t\tuserId: string;\r\n\t}>({\r\n\t\tonSuccess: () => {\r\n\t\t\tsetPhoneNumber(\"\");\r\n\t\t\tsetDialerAnchorEl(null);\r\n\t\t},\r\n\t});\r\n\r\n\tconst [holdOrUnHold, { isLoading: holdOrUnHoldLoading }] = usePostRequest<{\r\n\t\taction: string;\r\n\t\tuserId: string;\r\n\t\trefno?: string;\r\n\t}>({\r\n\t\tonSuccess: () => {\r\n\t\t\tsdkStateManager.setHolding(!state.isHolding);\r\n\t\t},\r\n\t\tonError: (error) => {\r\n\t\t\tconsole.log(\"❌ Hold operation error:\", error);\r\n\t\t},\r\n\t});\r\n\r\n\tconst [muteOrUnMute, { isLoading: muteOrUnMuteLoading }] = usePostRequest<{\r\n\t\taction: string;\r\n\t\tuserId: string;\r\n\t\trefno?: string;\r\n\t}>({\r\n\t\tonSuccess: () => {\r\n\t\t\tsdkStateManager.setMuted(!state.isMuted);\r\n\t\t},\r\n\t\tonError: (error) => {\r\n\t\t\tconsole.log(\"❌ Mute operation error:\", error);\r\n\t\t},\r\n\t});\r\n\r\n\tconst [readyAgentStatus, { isLoading: agentReadyLoading }] = usePostRequest<{\r\n\t\taction: string;\r\n\t\trefno?: string;\r\n\t\tuserId: string;\r\n\t}>();\r\n\r\n\tconst [updateAgentStatus, { isLoading }] = usePostRequest<{\r\n\t\taction: string;\r\n\t\tbreak_type: string;\r\n\t\tuserId: string;\r\n\t}>();\r\n\r\n\tconst [endCall, { isLoading: endCallLoading }] = usePostRequest<{\r\n\t\taction: string;\r\n\t\tdisposition: string;\r\n\t\tuserId: string;\r\n\t\tprocessid: string;\r\n\t\tmobile_number: string;\r\n\t\tset_followUp: string;\r\n\t\tcallback_date: string;\r\n\t\tcallback_hrs: string;\r\n\t\tcallback_mins: string;\r\n\t\trefno?: string;\r\n\t}>();\r\n\r\n\tconst handleCloseQueueCounts = () => {\r\n\t\tsetAnchorEl(null);\r\n\t};\r\n\r\n\tconst handleOpenDialer = (event: React.MouseEvent<HTMLElement>) => {\r\n\t\tsetShowIframe(true);\r\n\t\tsetDialerAnchorEl(event.currentTarget);\r\n\t\tsdkStateManager.setStatus(\"dial\");\r\n\t};\r\n\r\n\tconst handleCloseDialer = () => {\r\n\t\tif (state.status !== \"on call\") {\r\n\t\t\tsdkStateManager.setStatus(\"idle\");\r\n\t\t}\r\n\r\n\t\tsetDialerAnchorEl(null);\r\n\t};\r\n\r\n\tconst handleOpenAgentStatus = (event: React.MouseEvent<HTMLElement>) => {\r\n\t\tsetStatusAnchorEl(event.currentTarget);\r\n\t};\r\n\r\n\tconst handleCloseAgentStatus = () => {\r\n\t\tsetStatusAnchorEl(null);\r\n\t};\r\n\r\n\tconst handleAgentReady = () => {\r\n\t\tconst payload = {\r\n\t\t\taction: \"READYAGENT\",\r\n\t\t\tuserId: state.agentId,\r\n\t\t};\r\n\r\n\t\treadyAgentStatus(END_POINT.READY_AGENT, payload);\r\n\t};\r\n\r\n\tconst handleUpdateAgentStatus = (status: string) => {\r\n\t\tsetStatusAnchorEl(null);\r\n\t\tconst payload = {\r\n\t\t\taction: \"AGENTBREAK\",\r\n\t\t\tbreak_type: status,\r\n\t\t\tuserId: state.agentId,\r\n\t\t};\r\n\t\tupdateAgentStatus(END_POINT.UPDATE_AGENT_BREAK, payload);\r\n\t};\r\n\r\n\tconst handleStartCall = (number: string) => {\r\n\t\tif (number.length !== 10) {\r\n\t\t\tshowToast(\"Invalid phone number\", \"error\");\r\n\t\t} else if (!/^\\d+$/.test(number)) {\r\n\t\t\tshowToast(\"Invalid phone number\", \"error\");\r\n\t\t} else {\r\n\t\t\tconst payload = {\r\n\t\t\t\taction: \"CALL\",\r\n\t\t\t\tphone_number: number,\r\n\t\t\t\tuserId: state.agentId,\r\n\t\t\t};\r\n\r\n\t\t\tclickToCall(END_POINT.CLICK_TO_CALL, payload);\r\n\t\t}\r\n\t};\r\n\r\n\tconst handleHoldToggle = () => {\r\n\t\tconst payload = {\r\n\t\t\taction: state.isHolding ? \"UNHOLD\" : \"HOLD\",\r\n\t\t\tuserId: state.agentId,\r\n\t\t};\r\n\t\tholdOrUnHold(END_POINT.HOLD_CALL, payload);\r\n\t};\r\n\r\n\tconst handleMuteToggle = () => {\r\n\t\tconst payload = {\r\n\t\t\taction: state.isMuted ? \"UNMUTE\" : \"MUTE\",\r\n\t\t\tuserId: state.agentId,\r\n\t\t};\r\n\r\n\t\tmuteOrUnMute(END_POINT.MUTE_CALL, payload);\r\n\t};\r\n\r\n\tconst handleEndCall = (data: {\r\n\t\tdisposition: { label: string; value: string };\r\n\t\tfollowUp: { label: string; value: string };\r\n\t\tcallbackDate: string;\r\n\t\tcallbackHrs: string;\r\n\t\tcallbackMins: string;\r\n\t}) => {\r\n\t\tconst payload = {\r\n\t\t\taction: \"ENDCALL\",\r\n\t\t\tuserId: state.agentId,\r\n\t\t\tprocessid: state.process?.process_id?.toString() ?? \"\",\r\n\t\t\tprocess_name: state.process?.process_name ?? \"\",\r\n\t\t\tcallreferenceid: state.callData?.convox_id ?? \"\",\r\n\t\t\tmobile_number: state.callData?.phone_number ?? \"\",\r\n\r\n\t\t\tdisposition: data?.disposition?.value ?? \"\",\r\n\t\t\tset_followUp: data?.followUp?.value ?? \"\",\r\n\t\t\tcallback_date: data?.callbackDate ?? \"\",\r\n\t\t\tcallback_hrs: data?.callbackHrs ?? \"\",\r\n\t\t\tcallback_mins: data?.callbackMins ?? \"\",\r\n\t\t\tendcall_type: \"CLOSE\",\r\n\t\t};\r\n\t\tsetPhoneNumber(\"\");\r\n\t\tendCall(END_POINT.END_CALL, payload);\r\n\t\tsdkStateManager.endCall();\r\n\t\tsetOpenCallDisposition(false);\r\n\t};\r\n\r\n\tuseEffect(() => {\r\n\t\tconst handleBeforeUnload = (e: BeforeUnloadEvent) => {\r\n\t\t\te.preventDefault();\r\n\t\t};\r\n\r\n\t\twindow.addEventListener(\"beforeunload\", handleBeforeUnload);\r\n\r\n\t\treturn () => {\r\n\t\t\twindow.removeEventListener(\"beforeunload\", handleBeforeUnload);\r\n\t\t};\r\n\t}, []);\r\n\r\n\tuseEffect(() => {\r\n\t\tlet interval: ReturnType<typeof setInterval>;\r\n\r\n\t\tif (state.callData.status && state.callData.status === \"ONCALL\") {\r\n\t\t\tinterval = setInterval(() => {\r\n\t\t\t\tconst elapsed = Math.floor((Date.now() - state.callStartTime!) / 1000);\r\n\t\t\t\tsetCallDuration(elapsed);\r\n\t\t\t}, 1000);\r\n\t\t} else {\r\n\t\t\tsetCallDuration(0);\r\n\t\t}\r\n\r\n\t\treturn () => {\r\n\t\t\tif (interval) clearInterval(interval);\r\n\t\t};\r\n\t}, [state.callData.status]);\r\n\r\n\tuseEffect(() => {\r\n\t\taudioRef.current = new Audio(incomingRingtone);\r\n\t\taudioRef.current.loop = true;\r\n\t\taudioRef.current.volume = 0.7;\r\n\r\n\t\treturn () => {\r\n\t\t\tif (audioRef.current) {\r\n\t\t\t\taudioRef.current.pause();\r\n\t\t\t\taudioRef.current.currentTime = 0;\r\n\t\t\t\taudioRef.current = null;\r\n\t\t\t}\r\n\t\t};\r\n\t}, []);\r\n\r\n\tuseEffect(() => {\r\n\t\tif (onDataChange && state.callData) {\r\n\t\t\tconst { process_id, process_name, status, phone_number, agent_id, convox_id } =\r\n\t\t\t\tstate.callData;\r\n\t\t\tconst callData = {\r\n\t\t\t\tphone_number,\r\n\t\t\t\tstatus,\r\n\t\t\t\tcallReferenceId: convox_id,\r\n\t\t\t\tagent_id,\r\n\t\t\t\tprocess_id,\r\n\t\t\t\tprocess_name,\r\n\t\t\t};\r\n\t\t\tonDataChange(callData);\r\n\t\t}\r\n\t}, [state.callData, onDataChange]);\r\n\r\n\tuseEffect(() => {\r\n\t\tif (state.agentId) {\r\n\t\t\taxiosInstance\r\n\t\t\t\t.post(END_POINT.PROCESS_LIST, {\r\n\t\t\t\t\tuserId: state.agentId,\r\n\t\t\t\t\taction: \"GETAGENTPROCESSLIST\",\r\n\t\t\t\t\trefno: \"1234221233\",\r\n\t\t\t\t})\r\n\t\t\t\t.then((res) => {\r\n\t\t\t\t\tif (res && res.data && res?.data?.length > 1) {\r\n\t\t\t\t\t\tsetProcessList(res.data.data);\r\n\t\t\t\t\t\tsetOpenProcessorDialog(true);\r\n\t\t\t\t\t} else {\r\n\t\t\t\t\t\tsdkStateManager.setProcess(res?.data?.data[0]);\r\n\t\t\t\t\t\tsetOpenProcessorDialog(false);\r\n\t\t\t\t\t}\r\n\t\t\t\t})\r\n\t\t\t\t.catch((err) => {\r\n\t\t\t\t\tshowToast(err.response.data.message, \"error\");\r\n\t\t\t\t});\r\n\t\t} else {\r\n\t\t\tconsole.log(\"No agentId available, skipping API call\");\r\n\t\t}\r\n\t}, [state.agentId]);\r\n\r\n\tconst connectWebSocket = () => {\r\n\t\tif (!state.agentId) {\r\n\t\t\tconsole.log(\"No agentId available, cannot connect WebSocket\");\r\n\t\t\treturn;\r\n\t\t}\r\n\r\n\t\t// Clear any existing reconnection timeout\r\n\t\tif (reconnectTimeoutRef.current) {\r\n\t\t\tclearTimeout(reconnectTimeoutRef.current);\r\n\t\t\treconnectTimeoutRef.current = null;\r\n\t\t}\r\n\r\n\t\ttry {\r\n\t\t\twebSocketRef.current = new WebSocket(`${WS_END_POINT.WS}?agent_id=${state.agentId}`);\r\n\r\n\t\t\twebSocketRef.current.onopen = () => {\r\n\t\t\t\tconsole.log(\"🌐 WebSocket connection established\");\r\n\t\t\t\t// Reset reconnect attempts on successful connection\r\n\t\t\t\treconnectAttemptsRef.current = 0;\r\n\r\n\t\t\t\t// Start ping interval to keep connection alive (every 30 seconds)\r\n\t\t\t\tif (pingIntervalRef.current) {\r\n\t\t\t\t\tclearInterval(pingIntervalRef.current);\r\n\t\t\t\t}\r\n\t\t\t\tpingIntervalRef.current = setInterval(() => {\r\n\t\t\t\t\tif (webSocketRef.current && webSocketRef.current.readyState === WebSocket.OPEN) {\r\n\t\t\t\t\t\ttry {\r\n\t\t\t\t\t\t\t// Send ping message\r\n\t\t\t\t\t\t\twebSocketRef.current.send(JSON.stringify({ type: \"ping\" }));\r\n\t\t\t\t\t\t\tconsole.log(\"📡 WebSocket ping sent\");\r\n\t\t\t\t\t\t} catch (error) {\r\n\t\t\t\t\t\t\tconsole.error(\"Failed to send ping:\", error);\r\n\t\t\t\t\t\t}\r\n\t\t\t\t\t}\r\n\t\t\t\t}, 30000); // Ping every 30 seconds\r\n\t\t\t};\r\n\r\n\t\t\twebSocketRef.current.onmessage = (event) => {\r\n\t\t\t\ttry {\r\n\t\t\t\t\tconst data = JSON.parse(event.data);\r\n\r\n\t\t\t\t\t// Handle pong response\r\n\t\t\t\t\tif (data.type === \"pong\") {\r\n\t\t\t\t\t\tconsole.log(\"📡 WebSocket pong received\");\r\n\t\t\t\t\t\treturn;\r\n\t\t\t\t\t}\r\n\r\n\t\t\t\t\tconst confrence = getCombineConfrenceData(\r\n\t\t\t\t\t\tstate?.conferenceLine,\r\n\t\t\t\t\t\tdata?.conferencestatus,\r\n\t\t\t\t\t\tdata\r\n\t\t\t\t\t);\r\n\t\t\t\t\t/* use it for debugging */\r\n\t\t\t\t\t// console.log(confrence, \"📊 Parsed JSON:\", data);\r\n\r\n\t\t\t\t\tsdkStateManager.updateCallData(data);\r\n\r\n\t\t\t\t\tsdkStateManager.updateConferenceData([...confrence]);\r\n\r\n\t\t\t\t\tif (data.status === \"RINGING\" || data.status === \"DIALING\") {\r\n\t\t\t\t\t\tif (audioRef.current) {\r\n\t\t\t\t\t\t\taudioRef.current.play().catch((error) => {\r\n\t\t\t\t\t\t\t\tconsole.error(\"Failed to play ringtone:\", error);\r\n\t\t\t\t\t\t\t});\r\n\t\t\t\t\t\t}\r\n\t\t\t\t\t}\r\n\r\n\t\t\t\t\tif (data.status === \"ONCALL\") {\r\n\t\t\t\t\t\tif (audioRef.current) {\r\n\t\t\t\t\t\t\taudioRef.current.pause();\r\n\t\t\t\t\t\t\taudioRef.current.currentTime = 0;\r\n\t\t\t\t\t\t}\r\n\t\t\t\t\t\tsdkStateManager.startCall();\r\n\t\t\t\t\t\tif (!showIframe) {\r\n\t\t\t\t\t\t\tsetShowIframe(true);\r\n\t\t\t\t\t\t}\r\n\t\t\t\t\t}\r\n\r\n\t\t\t\t\tif (data.status === \"WRAPUP\") {\r\n\t\t\t\t\t\tif (audioRef.current) {\r\n\t\t\t\t\t\t\taudioRef.current.pause();\r\n\t\t\t\t\t\t\taudioRef.current.currentTime = 0;\r\n\t\t\t\t\t\t}\r\n\t\t\t\t\t\tsdkStateManager.endCall();\r\n\t\t\t\t\t}\r\n\t\t\t\t} catch {\r\n\t\t\t\t\tconsole.log(\"📨 Raw message:\", event.data);\r\n\t\t\t\t}\r\n\t\t\t};\r\n\r\n\t\t\twebSocketRef.current.onclose = (event) => {\r\n\t\t\t\tconsole.log(\"🔌 WebSocket connection closed\", event.code, event.reason);\r\n\r\n\t\t\t\t// Clear ping interval\r\n\t\t\t\tif (pingIntervalRef.current) {\r\n\t\t\t\t\tclearInterval(pingIntervalRef.current);\r\n\t\t\t\t\tpingIntervalRef.current = null;\r\n\t\t\t\t}\r\n\r\n\t\t\t\t// Only reconnect if it wasn't a manual close (code 1000) and we haven't exceeded max attempts\r\n\t\t\t\tif (event.code !== 1000 && reconnectAttemptsRef.current < maxReconnectAttempts) {\r\n\t\t\t\t\treconnectAttemptsRef.current += 1;\r\n\r\n\t\t\t\t\t// Calculate exponential backoff delay\r\n\t\t\t\t\tconst delay = Math.min(\r\n\t\t\t\t\t\tbaseReconnectDelay * Math.pow(2, reconnectAttemptsRef.current - 1),\r\n\t\t\t\t\t\tmaxReconnectDelay\r\n\t\t\t\t\t);\r\n\r\n\t\t\t\t\tconsole.log(\r\n\t\t\t\t\t\t`🔄 Attempting to reconnect WebSocket (attempt ${reconnectAttemptsRef.current}/${maxReconnectAttempts}) in ${delay}ms`\r\n\t\t\t\t\t);\r\n\r\n\t\t\t\t\treconnectTimeoutRef.current = setTimeout(() => {\r\n\t\t\t\t\t\tconnectWebSocket();\r\n\t\t\t\t\t}, delay);\r\n\t\t\t\t} else if (reconnectAttemptsRef.current >= maxReconnectAttempts) {\r\n\t\t\t\t\tconsole.error(\"❌ Maximum reconnection attempts reached. Please refresh the page.\");\r\n\t\t\t\t\tshowToast(\"WebSocket connection failed. Please refresh the page.\", \"error\");\r\n\t\t\t\t}\r\n\t\t\t};\r\n\r\n\t\t\twebSocketRef.current.onerror = (error) => {\r\n\t\t\t\tconsole.error(\"❌ WebSocket error:\", error);\r\n\t\t\t\t// The onclose handler will handle reconnection\r\n\t\t\t};\r\n\t\t} catch (error) {\r\n\t\t\tconsole.error(\"❌ Failed to create WebSocket:\", error);\r\n\t\t\t// Attempt reconnection\r\n\t\t\tif (reconnectAttemptsRef.current < maxReconnectAttempts) {\r\n\t\t\t\treconnectAttemptsRef.current += 1;\r\n\t\t\t\tconst delay = Math.min(\r\n\t\t\t\t\tbaseReconnectDelay * Math.pow(2, reconnectAttemptsRef.current - 1),\r\n\t\t\t\t\tmaxReconnectDelay\r\n\t\t\t\t);\r\n\t\t\t\treconnectTimeoutRef.current = setTimeout(() => {\r\n\t\t\t\t\tconnectWebSocket();\r\n\t\t\t\t}, delay);\r\n\t\t\t}\r\n\t\t}\r\n\t};\r\n\r\n\tuseEffect(() => {\r\n\t\tif (state.agentId) {\r\n\t\t\tconnectWebSocket();\r\n\t\t}\r\n\r\n\t\treturn () => {\r\n\t\t\t// Cleanup: close WebSocket and clear intervals/timeouts\r\n\t\t\tif (reconnectTimeoutRef.current) {\r\n\t\t\t\tclearTimeout(reconnectTimeoutRef.current);\r\n\t\t\t\treconnectTimeoutRef.current = null;\r\n\t\t\t}\r\n\t\t\tif (pingIntervalRef.current) {\r\n\t\t\t\tclearInterval(pingIntervalRef.current);\r\n\t\t\t\tpingIntervalRef.current = null;\r\n\t\t\t}\r\n\t\t\tif (webSocketRef.current) {\r\n\t\t\t\t// Close with code 1000 (normal closure) to prevent reconnection\r\n\t\t\t\twebSocketRef.current.close(1000, \"Component unmounting\");\r\n\t\t\t\twebSocketRef.current = null;\r\n\t\t\t}\r\n\t\t\treconnectAttemptsRef.current = 0;\r\n\t\t};\r\n\t}, [state.agentId]);\r\n\r\n\tif (!state.isInitialized || !state.process) {\r\n\t\treturn (\r\n\t\t\t<Box>\r\n\t\t\t\t{Boolean(openProcessorDialog) && (\r\n\t\t\t\t\t<ProcessorListDialog\r\n\t\t\t\t\t\tprocessList={processList}\r\n\t\t\t\t\t\topen={openProcessorDialog}\r\n\t\t\t\t\t\tsetOpen={setOpenProcessorDialog}\r\n\t\t\t\t\t\thandleSelectedProcessor={(data: { process_id: number; process_name: string }) => {\r\n\t\t\t\t\t\t\tsdkStateManager.setProcess(data);\r\n\t\t\t\t\t\t}}\r\n\t\t\t\t\t/>\r\n\t\t\t\t)}\r\n\t\t\t</Box>\r\n\t\t);\r\n\t}\r\n\r\n\treturn (\r\n\t\t<>\r\n\t\t\t<Box>\r\n\t\t\t\t<Fade\r\n\t\t\t\t\tin={true}\r\n\t\t\t\t\ttimeout={300}\r\n\t\t\t\t>\r\n\t\t\t\t\t<Paper\r\n\t\t\t\t\t\tref={state.sdkConfig?.isDraggable ? dragRef : null}\r\n\t\t\t\t\t\televation={\r\n\t\t\t\t\t\t\tisDragging ? 4\r\n\t\t\t\t\t\t\t: state.sdkConfig?.isDraggable ?\r\n\t\t\t\t\t\t\t\t1\r\n\t\t\t\t\t\t\t:\t0\r\n\t\t\t\t\t\t}\r\n\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\tposition: state.sdkConfig?.isDraggable ? \"fixed\" : \"relative\",\r\n\t\t\t\t\t\t\tleft: state.sdkConfig?.isDraggable ? position.x : \"auto\",\r\n\t\t\t\t\t\t\ttop: state.sdkConfig?.isDraggable ? position.y : \"auto\",\r\n\t\t\t\t\t\t\tdisplay: \"inline-block\",\r\n\t\t\t\t\t\t\twidth: \"auto\",\r\n\t\t\t\t\t\t\tflexShrink: 0,\r\n\t\t\t\t\t\t\twhiteSpace: \"nowrap\",\r\n\t\t\t\t\t\t\tp: 0.5,\r\n\t\t\t\t\t\t\tborderRadius: 3,\r\n\t\t\t\t\t\t\tbgcolor: \"background.paper\",\r\n\t\t\t\t\t\t\tzIndex: state.sdkConfig?.isDraggable ? Number.MAX_SAFE_INTEGER : 0,\r\n\t\t\t\t\t\t\ttransition: theme.transitions.create([\"box-shadow\", \"transform\"], {\r\n\t\t\t\t\t\t\t\tduration: theme.transitions.duration.short,\r\n\t\t\t\t\t\t\t}),\r\n\t\t\t\t\t\t\tuserSelect: \"none\",\r\n\t\t\t\t\t\t}}\r\n\t\t\t\t\t>\r\n\t\t\t\t\t\t<Box\r\n\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\tdisplay: \"flex\",\r\n\t\t\t\t\t\t\t\talignItems: \"center\",\r\n\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t<Box\r\n\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\tdisplay: \"flex\",\r\n\t\t\t\t\t\t\t\t\talignItems: \"center\",\r\n\t\t\t\t\t\t\t\t\tgap: 1,\r\n\t\t\t\t\t\t\t\t\tmargin: \"0px 10px\",\r\n\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t{state.sdkConfig?.isDraggable && (\r\n\t\t\t\t\t\t\t\t\t<IconButton\r\n\t\t\t\t\t\t\t\t\t\tcomponent=\"div\"\r\n\t\t\t\t\t\t\t\t\t\tsize=\"small\"\r\n\t\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\t\tcursor: \"all-scroll\",\r\n\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\tonMouseDown={handleMouseDown}\r\n\t\t\t\t\t\t\t\t\t\tonTouchStart={handleTouchStart}\r\n\t\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t\t<DragIndicator />{\" \"}\r\n\t\t\t\t\t\t\t\t\t</IconButton>\r\n\t\t\t\t\t\t\t\t)}\r\n\r\n\t\t\t\t\t\t\t\t<Box>\r\n\t\t\t\t\t\t\t\t\t{!state.sdkConfig?.disabledDialButton && (\r\n\t\t\t\t\t\t\t\t\t\t<Tooltip title=\"Dial\">\r\n\t\t\t\t\t\t\t\t\t\t\t<IconButton\r\n\t\t\t\t\t\t\t\t\t\t\t\tsize=\"small\"\r\n\t\t\t\t\t\t\t\t\t\t\t\tonClick={(e) => {\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tif (\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tstate.callData?.status?.toUpperCase() !== \"ONCALL\" &&\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tstate.callData?.status?.toUpperCase() !== \"BREAK\" &&\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tstate.callData?.status?.toUpperCase() !== \"RINGING\" &&\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tstate.callData?.status?.toUpperCase() !== \"WRAPUP\"\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t) {\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\thandleOpenDialer(e);\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tbgcolor: \"action.hover\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\"&:hover\": {\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tbgcolor: \"warning\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t},\r\n\t\t\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t\t\t\t<WifiCalling3\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tcolor:\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t(\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tstate.callData?.status?.toUpperCase() === \"ONCALL\" ||\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tstate.callData?.status?.toUpperCase() === \"BREAK\" ||\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tstate.callData?.status?.toUpperCase() === \"RINGING\" ||\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tstate.callData?.status?.toUpperCase() === \"WRAPUP\"\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t) ?\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"action.selected\"\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t:\t\"success.main\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\t\t\t/>\r\n\t\t\t\t\t\t\t\t\t\t\t</IconButton>\r\n\t\t\t\t\t\t\t\t\t\t</Tooltip>\r\n\t\t\t\t\t\t\t\t\t)}\r\n\t\t\t\t\t\t\t\t</Box>\r\n\t\t\t\t\t\t\t\t<Typography\r\n\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\tcolor: \"success.main\",\r\n\t\t\t\t\t\t\t\t\t\twidth: \"40px\",\r\n\t\t\t\t\t\t\t\t\t\tmarginRight: \"10px\",\r\n\t\t\t\t\t\t\t\t\t\tfontSize: \"18px\",\r\n\t\t\t\t\t\t\t\t\t\tfontWeight: \"600\",\r\n\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t{formatDuration(callDuration)}\r\n\t\t\t\t\t\t\t\t</Typography>\r\n\r\n\t\t\t\t\t\t\t\t<Chip\r\n\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\tpadding: \"18px 0px\",\r\n\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\tlabel={\r\n\t\t\t\t\t\t\t\t\t\tisLoading || agentReadyLoading ?\r\n\t\t\t\t\t\t\t\t\t\t\t<Box\r\n\t\t\t\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tfontWeight: \"bold\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\twidth: \"60px\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tdisplay: \"flex\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\talignItems: \"center\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tjustifyContent: \"center\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t\t\t\t<CircularProgress size=\"20px\" />\r\n\t\t\t\t\t\t\t\t\t\t\t</Box>\r\n\t\t\t\t\t\t\t\t\t\t:\t<Typography\r\n\t\t\t\t\t\t\t\t\t\t\t\tvariant=\"body2\"\r\n\t\t\t\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tfontWeight: \"bold\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\twidth: \"60px\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\ttextAlign: \"center\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t\t\t\t{state.callData?.status?.toUpperCase() ?? \"N/A\"}\r\n\t\t\t\t\t\t\t\t\t\t\t</Typography>\r\n\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t\tonClick={handleOpenAgentStatus}\r\n\t\t\t\t\t\t\t\t\tdeleteIcon={<KeyboardArrowDown color=\"primary\" />}\r\n\t\t\t\t\t\t\t\t\tonDelete={handleOpenAgentStatus}\r\n\t\t\t\t\t\t\t\t/>\r\n\t\t\t\t\t\t\t</Box>\r\n\r\n\t\t\t\t\t\t\t<Box\r\n\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\tdisplay: \"flex\",\r\n\t\t\t\t\t\t\t\t\tgap: 1,\r\n\t\t\t\t\t\t\t\t\tjustifyContent: \"center\",\r\n\t\t\t\t\t\t\t\t\talignItems: \"center\",\r\n\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t<Tooltip title={\"Agent Ready\"}>\r\n\t\t\t\t\t\t\t\t\t<Button\r\n\t\t\t\t\t\t\t\t\t\tvariant={\r\n\t\t\t\t\t\t\t\t\t\t\t(\r\n\t\t\t\t\t\t\t\t\t\t\t\tstate.callData?.status?.toUpperCase() === \"BREAK\" ||\r\n\t\t\t\t\t\t\t\t\t\t\t\tstate.callData?.status?.toUpperCase() === \"MISSED\"\r\n\t\t\t\t\t\t\t\t\t\t\t) ?\r\n\t\t\t\t\t\t\t\t\t\t\t\t\"outlined\"\r\n\t\t\t\t\t\t\t\t\t\t\t:\t\"contained\"\r\n\t\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t\t\tonClick={(e) => {\r\n\t\t\t\t\t\t\t\t\t\t\tif (\r\n\t\t\t\t\t\t\t\t\t\t\t\tstate.callData?.status?.toUpperCase() === \"BREAK\" ||\r\n\t\t\t\t\t\t\t\t\t\t\t\tstate.callData?.status?.toUpperCase() === \"MISSED\"\r\n\t\t\t\t\t\t\t\t\t\t\t) {\r\n\t\t\t\t\t\t\t\t\t\t\t\te.stopPropagation();\r\n\t\t\t\t\t\t\t\t\t\t\t\thandleAgentReady();\r\n\t\t\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\tclasses={{\r\n\t\t\t\t\t\t\t\t\t\t\troot:\r\n\t\t\t\t\t\t\t\t\t\t\t\t(\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tstate.callData?.status?.toUpperCase() === \"BREAK\" ||\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tstate.callData?.status?.toUpperCase() === \"MISSED\"\r\n\t\t\t\t\t\t\t\t\t\t\t\t) ?\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\"outlined\"\r\n\t\t\t\t\t\t\t\t\t\t\t\t:\t\"enabled\",\r\n\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\t\t...((\r\n\t\t\t\t\t\t\t\t\t\t\t\tstate.callData?.status?.toUpperCase() === \"BREAK\" ||\r\n\t\t\t\t\t\t\t\t\t\t\t\tstate.callData?.status?.toUpperCase() === \"MISSED\"\r\n\t\t\t\t\t\t\t\t\t\t\t) ?\r\n\t\t\t\t\t\t\t\t\t\t\t\toutlined\r\n\t\t\t\t\t\t\t\t\t\t\t:\tenabled),\r\n\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\tdisabled={agentReadyLoading}\r\n\t\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t\t<SupportAgent />\r\n\t\t\t\t\t\t\t\t\t</Button>\r\n\t\t\t\t\t\t\t\t</Tooltip>\r\n\r\n\t\t\t\t\t\t\t\t<Tooltip title={state.isHolding ? \"Resume\" : \"Hold\"}>\r\n\t\t\t\t\t\t\t\t\t<Button\r\n\t\t\t\t\t\t\t\t\t\tvariant={\r\n\t\t\t\t\t\t\t\t\t\t\tstate.isHolding && state.callData?.status?.toUpperCase() === \"ONCALL\" ?\r\n\t\t\t\t\t\t\t\t\t\t\t\t\"contained\"\r\n\t\t\t\t\t\t\t\t\t\t\t:\t\"outlined\"\r\n\t\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t\t\tonClick={(e) => {\r\n\t\t\t\t\t\t\t\t\t\t\te.stopPropagation();\r\n\t\t\t\t\t\t\t\t\t\t\thandleHoldToggle();\r\n\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\tsx={\r\n\t\t\t\t\t\t\t\t\t\t\tstate.isHolding && state.callData?.status?.toUpperCase() === \"ONCALL\" ?\r\n\t\t\t\t\t\t\t\t\t\t\t\t{ ...enabled }\r\n\t\t\t\t\t\t\t\t\t\t\t: state.callData?.status?.toUpperCase() === \"ONCALL\" ?\r\n\t\t\t\t\t\t\t\t\t\t\t\t{ ...outlined }\r\n\t\t\t\t\t\t\t\t\t\t\t:\t{ ...disabled }\r\n\t\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t\t\tdisabled={\r\n\t\t\t\t\t\t\t\t\t\t\t(state.callData?.status?.toUpperCase() !== \"ONCALL\" && !state.isHolding) ||\r\n\t\t\t\t\t\t\t\t\t\t\tholdOrUnHoldLoading\r\n\t\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t\t{holdOrUnHoldLoading ?\r\n\t\t\t\t\t\t\t\t\t\t\t<CircularProgress\r\n\t\t\t\t\t\t\t\t\t\t\t\tsize=\"20px\"\r\n\t\t\t\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tcolor: theme.palette.primary.main,\r\n\t\t\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\t\t/>\r\n\t\t\t\t\t\t\t\t\t\t: state.isHolding ?\r\n\t\t\t\t\t\t\t\t\t\t\t<PlayArrow />\r\n\t\t\t\t\t\t\t\t\t\t:\t<Pause />}\r\n\t\t\t\t\t\t\t\t\t</Button>\r\n\t\t\t\t\t\t\t\t</Tooltip>\r\n\r\n\t\t\t\t\t\t\t\t<Tooltip title={state.isMuted ? \"Unmute\" : \"Mute\"}>\r\n\t\t\t\t\t\t\t\t\t<Button\r\n\t\t\t\t\t\t\t\t\t\tvariant={\r\n\t\t\t\t\t\t\t\t\t\t\tstate.isMuted && state.callData?.status?.toUpperCase() === \"ONCALL\" ?\r\n\t\t\t\t\t\t\t\t\t\t\t\t\"contained\"\r\n\t\t\t\t\t\t\t\t\t\t\t:\t\"outlined\"\r\n\t\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t\t\tonClick={(e) => {\r\n\t\t\t\t\t\t\t\t\t\t\te.stopPropagation();\r\n\t\t\t\t\t\t\t\t\t\t\thandleMuteToggle();\r\n\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\tsx={\r\n\t\t\t\t\t\t\t\t\t\t\tstate.isMuted && state.callData?.status?.toUpperCase() === \"ONCALL\" ?\r\n\t\t\t\t\t\t\t\t\t\t\t\t{ ...enabled }\r\n\t\t\t\t\t\t\t\t\t\t\t: state.callData?.status?.toUpperCase() === \"ONCALL\" ?\r\n\t\t\t\t\t\t\t\t\t\t\t\t{ ...outlined }\r\n\t\t\t\t\t\t\t\t\t\t\t:\t{ ...disabled }\r\n\t\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t\t\tdisabled={\r\n\t\t\t\t\t\t\t\t\t\t\t(state.callData?.status?.toUpperCase() !== \"ONCALL\" && !state.isMuted) ||\r\n\t\t\t\t\t\t\t\t\t\t\tmuteOrUnMuteLoading\r\n\t\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t\t{muteOrUnMuteLoading ?\r\n\t\t\t\t\t\t\t\t\t\t\t<CircularProgress\r\n\t\t\t\t\t\t\t\t\t\t\t\tsize=\"20px\"\r\n\t\t\t\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tcolor: theme.palette.primary.main,\r\n\t\t\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\t\t/>\r\n\t\t\t\t\t\t\t\t\t\t: state.isMuted ?\r\n\t\t\t\t\t\t\t\t\t\t\t<MicOff />\r\n\t\t\t\t\t\t\t\t\t\t:\t<Mic />}\r\n\t\t\t\t\t\t\t\t\t</Button>\r\n\t\t\t\t\t\t\t\t</Tooltip>\r\n\r\n\t\t\t\t\t\t\t\t{!state.sdkConfig?.disableCallTransferButton && (\r\n\t\t\t\t\t\t\t\t\t<Tooltip title={\"Transfer Call\"}>\r\n\t\t\t\t\t\t\t\t\t\t<Button\r\n\t\t\t\t\t\t\t\t\t\t\tvariant={state.openCallTransferDialog ? \"contained\" : \"outlined\"}\r\n\t\t\t\t\t\t\t\t\t\t\tonClick={(e) => {\r\n\t\t\t\t\t\t\t\t\t\t\t\tif (state.callData?.status?.toUpperCase() === \"ONCALL\") {\r\n\t\t\t\t\t\t\t\t\t\t\t\t\te.stopPropagation();\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tsdkStateManager.setOpenCallTransferDialog(true);\r\n\t\t\t\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\t\tsx={\r\n\t\t\t\t\t\t\t\t\t\t\t\tstate.openCallTransferDialog ? { ...enabled }\r\n\t\t\t\t\t\t\t\t\t\t\t\t: state.callData?.status?.toUpperCase() === \"ONCALL\" ?\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t{ ...outlined }\r\n\t\t\t\t\t\t\t\t\t\t\t\t:\t{ ...disabled }\r\n\t\t\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t\t\t\tdisabled={state.callData?.status?.toUpperCase() !== \"ONCALL\"}\r\n\t\t\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t\t\t<TransferWithinAStation />\r\n\t\t\t\t\t\t\t\t\t\t</Button>\r\n\t\t\t\t\t\t\t\t\t</Tooltip>\r\n\t\t\t\t\t\t\t\t)}\r\n\r\n\t\t\t\t\t\t\t\t{!state.sdkConfig?.disableConferenceButton && (\r\n\t\t\t\t\t\t\t\t\t<Tooltip title={\"Conference Call\"}>\r\n\t\t\t\t\t\t\t\t\t\t<Button\r\n\t\t\t\t\t\t\t\t\t\t\tvariant={state.openConferenceDialog ? \"contained\" : \"outlined\"}\r\n\t\t\t\t\t\t\t\t\t\t\tonClick={(e) => {\r\n\t\t\t\t\t\t\t\t\t\t\t\tif (state.callData?.status?.toUpperCase() === \"ONCALL\") {\r\n\t\t\t\t\t\t\t\t\t\t\t\t\te.stopPropagation();\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tsdkStateManager.setOpenConferenceDialog(true);\r\n\t\t\t\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\t\tsx={\r\n\t\t\t\t\t\t\t\t\t\t\t\tstate.openConferenceDialog ? { ...enabled }\r\n\t\t\t\t\t\t\t\t\t\t\t\t: state.callData?.status?.toUpperCase() === \"ONCALL\" ?\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t{ ...outlined }\r\n\t\t\t\t\t\t\t\t\t\t\t\t:\t{ ...disabled }\r\n\t\t\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t\t\t\tdisabled={state.callData?.status?.toUpperCase() !== \"ONCALL\"}\r\n\t\t\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t\t\t<Group />\r\n\t\t\t\t\t\t\t\t\t\t</Button>\r\n\t\t\t\t\t\t\t\t\t</Tooltip>\r\n\t\t\t\t\t\t\t\t)}\r\n\r\n\t\t\t\t\t\t\t\t{!state.sdkConfig?.disableEndCallButton && (\r\n\t\t\t\t\t\t\t\t\t<Tooltip title={\"End Call\"}>\r\n\t\t\t\t\t\t\t\t\t\t<Button\r\n\t\t\t\t\t\t\t\t\t\t\tvariant={\r\n\t\t\t\t\t\t\t\t\t\t\t\t(\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tstate.callData?.status?.toUpperCase() === \"ONCALL\" ||\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tstate.callData?.status?.toUpperCase() === \"RINGING\" ||\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tstate.callData?.status?.toUpperCase() === \"WRAPUP\"\r\n\t\t\t\t\t\t\t\t\t\t\t\t) ?\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\"contained\"\r\n\t\t\t\t\t\t\t\t\t\t\t\t:\t\"outlined\"\r\n\t\t\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t\t\t\tonClick={(e) => {\r\n\t\t\t\t\t\t\t\t\t\t\t\tif (\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tstate.callData?.status?.toUpperCase() === \"ONCALL\" ||\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tstate.callData?.status?.toUpperCase() === \"RINGING\" ||\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tstate.callData?.status?.toUpperCase() === \"WRAPUP\"\r\n\t\t\t\t\t\t\t\t\t\t\t\t) {\r\n\t\t\t\t\t\t\t\t\t\t\t\t\te.stopPropagation();\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tsetOpenCallDisposition(true);\r\n\t\t\t\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\t\tsx={\r\n\t\t\t\t\t\t\t\t\t\t\t\t(\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tstate.callData?.status?.toUpperCase() === \"ONCALL\" ||\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tstate.callData?.status?.toUpperCase() === \"RINGING\" ||\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tstate.callData?.status?.toUpperCase() === \"WRAPUP\"\r\n\t\t\t\t\t\t\t\t\t\t\t\t) ?\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t{\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t...enabled,\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tborderRight: \"1px\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tbackgroundColor: \"error.main\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tminWidth: \"60px !important\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tboxShadow: \" 0px 2px 1px #5f3f3f\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tborder: `1px solid ${theme.palette.error.light}`,\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\theight: \"40px\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"&:hover\": {\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tbgcolor: \"error.light\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tboxShadow: \" 0px 2px 1px #5f3f3f\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tborder: `0px solid ${theme.palette.error.light}`,\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t},\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"&:active\": {\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tbgcolor: \"error.light\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tboxShadow: `inset 1px -2px 4px ${theme.palette.primary.light}`,\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t},\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t\t\t\t\t:\t{\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t...disabled,\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tminWidth: \"60px !important\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t\t\t\tdisabled={\r\n\t\t\t\t\t\t\t\t\t\t\t\t(state.callData?.status?.toUpperCase() !== \"ONCALL\" &&\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tstate.callData?.status?.toUpperCase() !== \"RINGING\" &&\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tstate.callData?.status?.toUpperCase() !== \"WRAPUP\") ||\r\n\t\t\t\t\t\t\t\t\t\t\t\tendCallLoading\r\n\t\t\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t\t\t{endCallLoading ?\r\n\t\t\t\t\t\t\t\t\t\t\t\t<CircularProgress\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tsize=\"20px\"\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tcolor=\"error\"\r\n\t\t\t\t\t\t\t\t\t\t\t\t/>\r\n\t\t\t\t\t\t\t\t\t\t\t:\t<CallEnd />}\r\n\t\t\t\t\t\t\t\t\t\t</Button>\r\n\t\t\t\t\t\t\t\t\t</Tooltip>\r\n\t\t\t\t\t\t\t\t)}\r\n\t\t\t\t\t\t\t</Box>\r\n\t\t\t\t\t\t</Box>\r\n\t\t\t\t\t</Paper>\r\n\t\t\t\t</Fade>\r\n\t\t\t</Box>\r\n\t\t\t<Fade\r\n\t\t\t\tin={true}\r\n\t\t\t\ttimeout={300}\r\n\t\t\t>\r\n\t\t\t\t<Paper\r\n\t\t\t\t\tref={iframeDragRef}\r\n\t\t\t\t\televation={iframeIsDragging ? 4 : 1}\r\n\t\t\t\t\tsx={{\r\n\t\t\t\t\t\tposition: \"absolute\",\r\n\t\t\t\t\t\tleft: iframePosition.x,\r\n\t\t\t\t\t\ttop: iframePosition.y,\r\n\t\t\t\t\t\tborderRadius: 2,\r\n\t\t\t\t\t\tbgcolor: \"background.paper\",\r\n\t\t\t\t\t\tzIndex: Number.MAX_SAFE_INTEGER,\r\n\t\t\t\t\t\ttransition: theme.transitions.create([\"box-shadow\", \"transform\"], {\r\n\t\t\t\t\t\t\tduration: theme.transitions.duration.short,\r\n\t\t\t\t\t\t}),\r\n\t\t\t\t\t\tvisibility: showIframe && !state.sdkConfig?.disableSoftPhone ? \"visible\" : \"hidden\",\r\n\t\t\t\t\t\tuserSelect: \"none\",\r\n\t\t\t\t\t}}\r\n\t\t\t\t>\r\n\t\t\t\t\t<Box\r\n\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\tdisplay: \"flex\",\r\n\t\t\t\t\t\t\talignItems: \"center\",\r\n\t\t\t\t\t\t\tjustifyContent: \"space-between\",\r\n\t\t\t\t\t\t\tcursor: \"all-scroll\",\r\n\t\t\t\t\t\t\tpadding: \"0px 10px\",\r\n\t\t\t\t\t\t}}\r\n\t\t\t\t\t\tonMouseDown={iframeHandleMouseDown}\r\n\t\t\t\t\t\tonTouchStart={iframeHandleTouchStart}\r\n\t\t\t\t\t>\r\n\t\t\t\t\t\t<DragIndicator\r\n\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\ttransform: \"rotate(90deg)\",\r\n\t\t\t\t\t\t\t\tcolor: \"#7b7b7b\",\r\n\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t/>{\" \"}\r\n\t\t\t\t\t\t<IconButton onClick={() => setShowIframe(false)}>\r\n\t\t\t\t\t\t\t<Close />\r\n\t\t\t\t\t\t</IconButton>\r\n\t\t\t\t\t</Box>\r\n\t\t\t\t\t<Box>\r\n\t\t\t\t\t\t<iframe\r\n\t\t\t\t\t\t\tsrc={`https://${IP}/ConVoxCCS/iframe?agent_id=${state.agentId}&process_id=${state.process?.process_id}`}\r\n\t\t\t\t\t\t\theight={380}\r\n\t\t\t\t\t\t\twidth={420}\r\n\t\t\t\t\t\t\tallow=\"camera; microphone; autoplay\"\r\n\t\t\t\t\t\t\tstyle={{\r\n\t\t\t\t\t\t\t\tborder: \"none\",\r\n\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t></iframe>\r\n\t\t\t\t\t</Box>\r\n\t\t\t\t</Paper>\r\n\t\t\t</Fade>\r\n\r\n\t\t\t<Menu\r\n\t\t\t\tanchorEl={dialerAnchorEl}\r\n\t\t\t\topen={Boolean(dialerAnchorEl)}\r\n\t\t\t\tonClose={handleCloseDialer}\r\n\t\t\t\tonClick={(e) => e.stopPropagation()}\r\n\t\t\t\tsx={{\r\n\t\t\t\t\tzIndex: 99999,\r\n\t\t\t\t}}\r\n\t\t\t>\r\n\t\t\t\t<Box\r\n\t\t\t\t\tsx={{\r\n\t\t\t\t\t\tall: \"unset\",\r\n\t\t\t\t\t\tpadding: \"10px\",\r\n\t\t\t\t\t\t\"&hover\": {\r\n\t\t\t\t\t\t\tbackgroundColor: \"white\",\r\n\t\t\t\t\t\t},\r\n\t\t\t\t\t}}\r\n\t\t\t\t>\r\n\t\t\t\t\t<TextField\r\n\t\t\t\t\t\tsize=\"small\"\r\n\t\t\t\t\t\tvalue={phoneNumber}\r\n\t\t\t\t\t\tplaceholder=\"Enter Mobile No.\"\r\n\t\t\t\t\t\tonChange={(e) => {\r\n\t\t\t\t\t\t\tsetPhoneNumber(e.target.value);\r\n\t\t\t\t\t\t}}\r\n\t\t\t\t\t/>\r\n\t\t\t\t\t<IconButton\r\n\t\t\t\t\t\tcolor=\"info\"\r\n\t\t\t\t\t\tonClick={() => {\r\n\t\t\t\t\t\t\thandleStartCall(phoneNumber);\r\n\t\t\t\t\t\t}}\r\n\t\t\t\t\t>\r\n\t\t\t\t\t\t{clickToCallLoading ?\r\n\t\t\t\t\t\t\t<CircularProgress\r\n\t\t\t\t\t\t\t\tsize=\"20px\"\r\n\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\tcolor: theme.palette.success.main,\r\n\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t/>\r\n\t\t\t\t\t\t:\t<Phone color=\"success\" />}\r\n\t\t\t\t\t</IconButton>\r\n\t\t\t\t</Box>\r\n\t\t\t</Menu>\r\n\r\n\t\t\t<Menu\r\n\t\t\t\tanchorEl={statusAnchorEl}\r\n\t\t\t\topen={Boolean(statusAnchorEl)}\r\n\t\t\t\tonClose={handleCloseAgentStatus}\r\n\t\t\t\tonClick={(e) => e.stopPropagation()}\r\n\t\t\t\tsx={{\r\n\t\t\t\t\tzIndex: 99999,\r\n\t\t\t\t}}\r\n\t\t\t>\r\n\t\t\t\t<MenuItem onClick={() => handleUpdateAgentStatus(\"Lunch\")}>- Break</MenuItem>\r\n\t\t\t\t{/* <MenuItem onClick={() => handleUpdateAgentStatus(\"Tea\")}>- Tea</MenuItem> */}\r\n\t\t\t</Menu>\r\n\r\n\t\t\t<Menu\r\n\t\t\t\tanchorEl={anchorEl}\r\n\t\t\t\topen={Boolean(anchorEl)}\r\n\t\t\t\tonClose={handleCloseQueueCounts}\r\n\t\t\t\tonClick={(e) => e.stopPropagation()}\r\n\t\t\t\tsx={{\r\n\t\t\t\t\tzIndex: 99999,\r\n\t\t\t\t}}\r\n\t\t\t>\r\n\t\t\t\t<Box\r\n\t\t\t\t\tsx={{\r\n\t\t\t\t\t\tdisplay: \"flex\",\r\n\t\t\t\t\t\tjustifyContent: \"flex-start\",\r\n\t\t\t\t\t\tflexDirection: \"column\",\r\n\t\t\t\t\t\tpadding: \"0px 10px\",\r\n\t\t\t\t\t\t\"&hover\": {\r\n\t\t\t\t\t\t\tbackgroundColor: \"white\",\r\n\t\t\t\t\t\t},\r\n\t\t\t\t\t}}\r\n\t\t\t\t>\r\n\t\t\t\t\t<Chip\r\n\t\t\t\t\t\ticon={<Layers color=\"secondary\" />}\r\n\t\t\t\t\t\tvariant=\"outlined\"\r\n\t\t\t\t\t\tlabel=\"Waiting - 25\"\r\n\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\tmargin: \"4px 2px\",\r\n\t\t\t\t\t\t}}\r\n\t\t\t\t\t/>\r\n\r\n\t\t\t\t\t<Chip\r\n\t\t\t\t\t\ticon={<Pending color=\"info\" />}\r\n\t\t\t\t\t\tlabel=\"Pending - 99+\"\r\n\t\t\t\t\t\tvariant=\"outlined\"\r\n\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\tmargin: \"4px 2px\",\r\n\t\t\t\t\t\t}}\r\n\t\t\t\t\t/>\r\n\r\n\t\t\t\t\t<Chip\r\n\t\t\t\t\t\ticon={<Upcoming color=\"success\" />}\r\n\t\t\t\t\t\tvariant=\"outlined\"\r\n\t\t\t\t\t\tlabel=\"Upcoming - 66\"\r\n\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\tmargin: \"4px 2px\",\r\n\t\t\t\t\t\t}}\r\n\t\t\t\t\t/>\r\n\t\t\t\t</Box>\r\n\t\t\t</Menu>\r\n\r\n\t\t\t{Boolean(state.openConferenceDialog) && <ConferenceDialog />}\r\n\r\n\t\t\t{Boolean(state.openCallTransferDialog) && (\r\n\t\t\t\t<CallTransferDialog open={state.openCallTransferDialog} />\r\n\t\t\t)}\r\n\r\n\t\t\t{Boolean(openCallDisposition) && (\r\n\t\t\t\t<EndCallDispositionDialog\r\n\t\t\t\t\topen={openCallDisposition}\r\n\t\t\t\t\tsetOpen={setOpenCallDisposition}\r\n\t\t\t\t\tonSubmitDisposition={handleEndCall}\r\n\t\t\t\t/>\r\n\t\t\t)}\r\n\r\n\t\t\t{Boolean(openCallHistoryDialog) && (\r\n\t\t\t\t<CallHistoryDialog\r\n\t\t\t\t\topen={openCallHistoryDialog}\r\n\t\t\t\t\tsetOpen={setOpenCallHistoryDialog}\r\n\t\t\t\t/>\r\n\t\t\t)}\r\n\t\t</>\r\n\t);\r\n}\r\n","/* eslint-disable @typescript-eslint/no-explicit-any */\r\nimport { type MouseEvent, type TouchEvent, useCallback, useRef, useState } from \"react\";\r\n\r\ninterface Position {\r\n\tx: number;\r\n\ty: number;\r\n}\r\n\r\ninterface UseDraggableReturn {\r\n\tposition: Position;\r\n\tisDragging: boolean;\r\n\tdragRef: any;\r\n\thandleMouseDown: (_e: MouseEvent<HTMLDivElement>) => void;\r\n\thandleTouchStart: (_e: TouchEvent<HTMLDivElement>) => void;\r\n}\r\n\r\nexport function useDraggable(\r\n\tinitialPosition: Position,\r\n\tonPositionChange?: (_position: Position) => void\r\n): UseDraggableReturn {\r\n\tconst [position, setPosition] = useState<Position>(initialPosition);\r\n\r\n\tconst [isDragging, setIsDragging] = useState(false);\r\n\r\n\tconst dragRef = useRef<HTMLDivElement>();\r\n\r\n\tconst dragStart = useRef<Position>({ x: 0, y: 0 });\r\n\r\n\tconst elementStart = useRef<Position>({ x: 0, y: 0 });\r\n\r\n\tconst updatePosition = useCallback(\r\n\t\t(newPosition: Position) => {\r\n\t\t\tconst element = dragRef.current;\r\n\t\t\tif (!element) return;\r\n\r\n\t\t\tconst rect = element.getBoundingClientRect();\r\n\t\t\tconst viewportWidth = window.innerWidth;\r\n\t\t\tconst viewportHeight = window.innerHeight;\r\n\r\n\t\t\tconst constrainedPosition = {\r\n\t\t\t\tx: Math.max(0, Math.min(newPosition.x, viewportWidth - rect.width)),\r\n\t\t\t\ty: Math.max(0, Math.min(newPosition.y, viewportHeight - rect.height)),\r\n\t\t\t};\r\n\r\n\t\t\tsetPosition(constrainedPosition);\r\n\t\t\tonPositionChange?.(constrainedPosition);\r\n\t\t},\r\n\t\t[onPositionChange]\r\n\t);\r\n\r\n\tconst handleStart = useCallback(\r\n\t\t(clientX: number, clientY: number) => {\r\n\t\t\tsetIsDragging(true);\r\n\t\t\tdragStart.current = { x: clientX, y: clientY };\r\n\t\t\telementStart.current = position;\r\n\r\n\t\t\tconst handleMove = (moveClientX: number, moveClientY: number) => {\r\n\t\t\t\tconst deltaX = moveClientX - dragStart.current.x;\r\n\t\t\t\tconst deltaY = moveClientY - dragStart.current.y;\r\n\r\n\t\t\t\tupdatePosition({\r\n\t\t\t\t\tx: elementStart.current.x + deltaX,\r\n\t\t\t\t\ty: elementStart.current.y + deltaY,\r\n\t\t\t\t});\r\n\t\t\t};\r\n\r\n\t\t\tconst handleMouseMove = (e: globalThis.MouseEvent) => {\r\n\t\t\t\te.preventDefault();\r\n\t\t\t\thandleMove(e.clientX, e.clientY);\r\n\t\t\t};\r\n\r\n\t\t\tconst handleTouchMove = (e: globalThis.TouchEvent) => {\r\n\t\t\t\te.preventDefault();\r\n\t\t\t\tconst touch = e.touches[0];\r\n\t\t\t\tif (touch) {\r\n\t\t\t\t\thandleMove(touch.clientX, touch.clientY);\r\n\t\t\t\t}\r\n\t\t\t};\r\n\r\n\t\t\tconst handleEnd = () => {\r\n\t\t\t\tsetIsDragging(false);\r\n\t\t\t\tdocument.removeEventListener(\"mousemove\", handleMouseMove);\r\n\t\t\t\tdocument.removeEventListener(\"mouseup\", handleEnd);\r\n\t\t\t\tdocument.removeEventListener(\"touchmove\", handleTouchMove);\r\n\t\t\t\tdocument.removeEventListener(\"touchend\", handleEnd);\r\n\t\t\t};\r\n\r\n\t\t\tdocument.addEventListener(\"mousemove\", handleMouseMove);\r\n\t\t\tdocument.addEventListener(\"mouseup\", handleEnd);\r\n\t\t\tdocument.addEventListener(\"touchmove\", handleTouchMove, {\r\n\t\t\t\tpassive: false,\r\n\t\t\t});\r\n\t\t\tdocument.addEventListener(\"touchend\", handleEnd);\r\n\t\t},\r\n\t\t[position, updatePosition]\r\n\t);\r\n\r\n\tconst handleMouseDown = useCallback(\r\n\t\t(e: MouseEvent<HTMLDivElement>) => {\r\n\t\t\te.preventDefault();\r\n\t\t\thandleStart(e.clientX, e.clientY);\r\n\t\t},\r\n\t\t[handleStart]\r\n\t);\r\n\r\n\tconst handleTouchStart = useCallback(\r\n\t\t(e: TouchEvent<HTMLDivElement>) => {\r\n\t\t\te.preventDefault();\r\n\t\t\tconst touch = e.touches[0];\r\n\t\t\tif (touch) {\r\n\t\t\t\thandleStart(touch.clientX, touch.clientY);\r\n\t\t\t}\r\n\t\t},\r\n\t\t[handleStart]\r\n\t);\r\n\r\n\treturn {\r\n\t\tposition,\r\n\t\tisDragging,\r\n\t\tdragRef,\r\n\t\thandleMouseDown,\r\n\t\thandleTouchStart,\r\n\t};\r\n}\r\n","import { useState, useEffect } from \"react\";\r\nimport { sdkStateManager } from \"./sdk-state\";\r\nimport type { SDKState } from \"../../types\";\r\n\r\nexport function useSDKState(): SDKState {\r\n\tconst [state, setState] = useState<SDKState>(sdkStateManager.getState());\r\n\r\n\tuseEffect(() => {\r\n\t\tconst unsubscribe = sdkStateManager.subscribe(() => {\r\n\t\t\tsetState(sdkStateManager.getState());\r\n\t\t});\r\n\r\n\t\treturn unsubscribe;\r\n\t}, []);\r\n\r\n\treturn state;\r\n}\r\n","/* eslint-disable @typescript-eslint/no-explicit-any */\r\nimport { type AxiosRequestConfig } from \"axios\";\r\nimport { useCallback, useReducer } from \"react\";\r\n\r\nimport axiosInstance from \"./axios\";\r\nimport { useToast } from \"./toastMessage\";\r\nimport {\r\n\tRequestResult,\r\n\tUseGetRequest,\r\n\tRequestOptions,\r\n\tUsePostRequest,\r\n\tUsePutRequest,\r\n\tUseDeleteRequest,\r\n\tUsePatchRequest,\r\n} from \"../../types\";\r\n\r\nconst initialState = {\r\n\tisLoading: false,\r\n\tisSuccess: false,\r\n\tisError: false,\r\n\terror: null,\r\n\tdata: null,\r\n};\r\n\r\nconst reducer = (state: typeof initialState, action: { type: string; payload: any }) => {\r\n\tif (action.type === \"isLoading\") {\r\n\t\treturn {\r\n\t\t\t...state,\r\n\t\t\tisLoading: action.payload,\r\n\t\t};\r\n\t} else if (action.type === \"isSuccess\") {\r\n\t\treturn {\r\n\t\t\t...state,\r\n\t\t\tisSuccess: true,\r\n\t\t\tdata: action.payload,\r\n\t\t};\r\n\t} else if (action.type === \"isError\") {\r\n\t\treturn {\r\n\t\t\t...state,\r\n\t\t\tisError: true,\r\n\t\t\terror: action.payload,\r\n\t\t};\r\n\t} else if (action.type === \"reset\") {\r\n\t\treturn {\r\n\t\t\tisLoading: false,\r\n\t\t\tisSuccess: false,\r\n\t\t\tisError: false,\r\n\t\t\terror: null,\r\n\t\t\tdata: null,\r\n\t\t};\r\n\t}\r\n\tthrow Error(\"Unknown action.\");\r\n};\r\n\r\nexport const useGetRequest = <T = UseGetRequest>(\r\n\tprops: RequestOptions = {}\r\n): [(_url: string, _config?: AxiosRequestConfig) => void, RequestResult<T>] => {\r\n\tconst { onSuccess = null, onError = null } = props;\r\n\r\n\tconst { showToast } = useToast();\r\n\r\n\tconst [state, dispatch] = useReducer(reducer, initialState);\r\n\r\n\tconst getRequest = useCallback(\r\n\t\t(url: string, config = {}) => {\r\n\t\t\tdispatch({\r\n\t\t\t\ttype: \"isLoading\",\r\n\t\t\t\tpayload: true,\r\n\t\t\t});\r\n\r\n\t\t\taxiosInstance\r\n\t\t\t\t.get(url, config)\r\n\t\t\t\t.then((res) => {\r\n\t\t\t\t\tif (res.data?.success) {\r\n\t\t\t\t\t\tdispatch({\r\n\t\t\t\t\t\t\ttype: \"isSuccess\",\r\n\t\t\t\t\t\t\tpayload: res.data,\r\n\t\t\t\t\t\t});\r\n\r\n\t\t\t\t\t\tonSuccess?.(res.data, config);\r\n\t\t\t\t\t} else {\r\n\t\t\t\t\t\tdispatch({\r\n\t\t\t\t\t\t\ttype: \"isError\",\r\n\t\t\t\t\t\t\tpayload: res.data,\r\n\t\t\t\t\t\t});\r\n\r\n\t\t\t\t\t\tshowToast(res.data?.message, \"error\");\r\n\r\n\t\t\t\t\t\tonError?.(res.data, config);\r\n\t\t\t\t\t}\r\n\t\t\t\t})\r\n\t\t\t\t.catch((err) => {\r\n\t\t\t\t\tconst error = {\r\n\t\t\t\t\t\tstatus: err.response?.status ?? 500,\r\n\t\t\t\t\t\tmessage:\r\n\t\t\t\t\t\t\terr.response?.data?.detail ||\r\n\t\t\t\t\t\t\terr.response?.data?.message ||\r\n\t\t\t\t\t\t\terr.message ||\r\n\t\t\t\t\t\t\t\"An unknown error occurred\",\r\n\t\t\t\t\t\tdata: err.response?.data ?? null,\r\n\t\t\t\t\t\tstatusText: err.response?.statusText ?? \"\",\r\n\t\t\t\t\t\tcode: err?.code ?? \"\",\r\n\t\t\t\t\t\tname: err?.name ?? \"\",\r\n\t\t\t\t\t};\r\n\r\n\t\t\t\t\tshowToast(error.message, \"error\");\r\n\r\n\t\t\t\t\tdispatch({\r\n\t\t\t\t\t\ttype: \"isError\",\r\n\t\t\t\t\t\tpayload: error,\r\n\t\t\t\t\t});\r\n\r\n\t\t\t\t\tonError?.(error, config);\r\n\t\t\t\t})\r\n\t\t\t\t.finally(() => {\r\n\t\t\t\t\tdispatch({\r\n\t\t\t\t\t\ttype: \"isLoading\",\r\n\t\t\t\t\t\tpayload: false,\r\n\t\t\t\t\t});\r\n\t\t\t\t});\r\n\t\t},\r\n\t\t[onSuccess, onError, showToast]\r\n\t);\r\n\r\n\treturn [getRequest, state];\r\n};\r\n\r\nexport const usePostRequest = <T = UsePostRequest>(\r\n\tprops: RequestOptions = {}\r\n): [(_url: string, _payload: T, _config?: AxiosRequestConfig) => void, RequestResult<T>] => {\r\n\tconst { onSuccess = null, onError = null, disabledSuccessToast = false } = props;\r\n\r\n\tconst { showToast } = useToast();\r\n\r\n\tconst [state, dispatch] = useReducer(reducer, initialState);\r\n\r\n\tconst postRequest = useCallback(\r\n\t\t(url: string, payload: T, config = {}) => {\r\n\t\t\tdispatch({\r\n\t\t\t\ttype: \"isLoading\",\r\n\t\t\t\tpayload: true,\r\n\t\t\t});\r\n\r\n\t\t\taxiosInstance\r\n\t\t\t\t.post(url, payload, config)\r\n\t\t\t\t.then((res) => {\r\n\t\t\t\t\tdispatch({\r\n\t\t\t\t\t\ttype: \"isSuccess\",\r\n\t\t\t\t\t\tpayload: res.data,\r\n\t\t\t\t\t});\r\n\r\n\t\t\t\t\tonSuccess?.(res.data, payload);\r\n\t\t\t\t\tif (!disabledSuccessToast) {\r\n\t\t\t\t\t\tshowToast(res.data?.message, \"success\");\r\n\t\t\t\t\t}\r\n\t\t\t\t})\r\n\t\t\t\t.catch((err) => {\r\n\t\t\t\t\tconst error = {\r\n\t\t\t\t\t\tstatus: err.response?.status ?? 500,\r\n\t\t\t\t\t\tmessage:\r\n\t\t\t\t\t\t\terr.response?.data?.detail ||\r\n\t\t\t\t\t\t\terr.response?.data?.message ||\r\n\t\t\t\t\t\t\terr.message ||\r\n\t\t\t\t\t\t\t\"An unknown error occurred\",\r\n\t\t\t\t\t\tdata: err.response?.data ?? null,\r\n\t\t\t\t\t\tstatusText: err.response?.statusText ?? \"\",\r\n\t\t\t\t\t\tcode: err?.code ?? \"\",\r\n\t\t\t\t\t\tname: err?.name ?? \"\",\r\n\t\t\t\t\t};\r\n\r\n\t\t\t\t\tshowToast(error.message, \"error\");\r\n\r\n\t\t\t\t\tdispatch({\r\n\t\t\t\t\t\ttype: \"isError\",\r\n\t\t\t\t\t\tpayload: error,\r\n\t\t\t\t\t});\r\n\r\n\t\t\t\t\tonError?.(error, payload);\r\n\t\t\t\t})\r\n\t\t\t\t.finally(() => {\r\n\t\t\t\t\tdispatch({\r\n\t\t\t\t\t\ttype: \"isLoading\",\r\n\t\t\t\t\t\tpayload: false,\r\n\t\t\t\t\t});\r\n\t\t\t\t});\r\n\t\t},\r\n\t\t[onSuccess, onError, showToast]\r\n\t);\r\n\r\n\treturn [postRequest, state];\r\n};\r\n\r\nexport const usePutRequest = <T = UsePutRequest>(\r\n\tprops: RequestOptions = {}\r\n): [(_url: string, _payload: T, _config?: AxiosRequestConfig) => void, RequestResult<T>] => {\r\n\tconst { onSuccess = null, onError = null } = props;\r\n\r\n\tconst { showToast } = useToast();\r\n\r\n\tconst [state, dispatch] = useReducer(reducer, initialState);\r\n\r\n\tconst putRequest = useCallback(\r\n\t\t(url: string, payload: T, config = {}) => {\r\n\t\t\tdispatch({\r\n\t\t\t\ttype: \"isLoading\",\r\n\t\t\t\tpayload: true,\r\n\t\t\t});\r\n\r\n\t\t\taxiosInstance\r\n\t\t\t\t.put(url, payload, config)\r\n\t\t\t\t.then((res) => {\r\n\t\t\t\t\tif (res.data?.success) {\r\n\t\t\t\t\t\tdispatch({\r\n\t\t\t\t\t\t\ttype: \"isSuccess\",\r\n\t\t\t\t\t\t\tpayload: res.data,\r\n\t\t\t\t\t\t});\r\n\r\n\t\t\t\t\t\tonSuccess?.(res.data, payload);\r\n\t\t\t\t\t} else {\r\n\t\t\t\t\t\tdispatch({\r\n\t\t\t\t\t\t\ttype: \"isError\",\r\n\t\t\t\t\t\t\tpayload: res.data,\r\n\t\t\t\t\t\t});\r\n\r\n\t\t\t\t\t\tshowToast(res.data?.message, \"error\");\r\n\r\n\t\t\t\t\t\tonError?.(res.data, payload);\r\n\t\t\t\t\t}\r\n\t\t\t\t})\r\n\t\t\t\t.catch((err) => {\r\n\t\t\t\t\tconst error = {\r\n\t\t\t\t\t\tstatus: err.response?.status ?? 500,\r\n\t\t\t\t\t\tmessage:\r\n\t\t\t\t\t\t\terr.response?.data?.detail ||\r\n\t\t\t\t\t\t\terr.response?.data?.message ||\r\n\t\t\t\t\t\t\terr.message ||\r\n\t\t\t\t\t\t\t\"An unknown error occurred\",\r\n\t\t\t\t\t\tdata: err.response?.data ?? null,\r\n\t\t\t\t\t\tstatusText: err.response?.statusText ?? \"\",\r\n\t\t\t\t\t\tcode: err?.code ?? \"\",\r\n\t\t\t\t\t\tname: err?.name ?? \"\",\r\n\t\t\t\t\t};\r\n\r\n\t\t\t\t\tshowToast(error.message, \"error\");\r\n\r\n\t\t\t\t\tdispatch({\r\n\t\t\t\t\t\ttype: \"isError\",\r\n\t\t\t\t\t\tpayload: error,\r\n\t\t\t\t\t});\r\n\r\n\t\t\t\t\tonError?.(error, payload);\r\n\t\t\t\t})\r\n\t\t\t\t.finally(() => {\r\n\t\t\t\t\tdispatch({\r\n\t\t\t\t\t\ttype: \"isLoading\",\r\n\t\t\t\t\t\tpayload: false,\r\n\t\t\t\t\t});\r\n\t\t\t\t});\r\n\t\t},\r\n\t\t[onSuccess, onError, showToast]\r\n\t);\r\n\r\n\treturn [putRequest, state];\r\n};\r\n\r\nexport const useDeleteRequest = <T = UseDeleteRequest>(\r\n\tprops: RequestOptions = {}\r\n): [(_url: string, _config?: AxiosRequestConfig) => void, RequestResult<T>] => {\r\n\tconst { onSuccess = null, onError = null } = props;\r\n\r\n\tconst { showToast } = useToast();\r\n\r\n\tconst [state, dispatch] = useReducer(reducer, initialState);\r\n\r\n\tconst deleteRequest = useCallback(\r\n\t\t(url: string, config = {}) => {\r\n\t\t\tdispatch({\r\n\t\t\t\ttype: \"isLoading\",\r\n\t\t\t\tpayload: true,\r\n\t\t\t});\r\n\r\n\t\t\taxiosInstance\r\n\t\t\t\t.delete(url, config)\r\n\t\t\t\t.then((res) => {\r\n\t\t\t\t\tif (res.data?.success) {\r\n\t\t\t\t\t\tdispatch({\r\n\t\t\t\t\t\t\ttype: \"isSuccess\",\r\n\t\t\t\t\t\t\tpayload: res.data,\r\n\t\t\t\t\t\t});\r\n\r\n\t\t\t\t\t\tonSuccess?.(res.data, config);\r\n\t\t\t\t\t} else {\r\n\t\t\t\t\t\tdispatch({\r\n\t\t\t\t\t\t\ttype: \"isError\",\r\n\t\t\t\t\t\t\tpayload: res.data,\r\n\t\t\t\t\t\t});\r\n\r\n\t\t\t\t\t\tshowToast(res.data?.message, \"error\");\r\n\r\n\t\t\t\t\t\tonError?.(res.data, config);\r\n\t\t\t\t\t}\r\n\t\t\t\t})\r\n\t\t\t\t.catch((err) => {\r\n\t\t\t\t\tconst error = {\r\n\t\t\t\t\t\tstatus: err.response?.status ?? 500,\r\n\t\t\t\t\t\tmessage:\r\n\t\t\t\t\t\t\terr.response?.data?.detail ||\r\n\t\t\t\t\t\t\terr.response?.data?.message ||\r\n\t\t\t\t\t\t\terr.message ||\r\n\t\t\t\t\t\t\t\"An unknown error occurred\",\r\n\t\t\t\t\t\tdata: err.response?.data ?? null,\r\n\t\t\t\t\t\tstatusText: err.response?.statusText ?? \"\",\r\n\t\t\t\t\t\tcode: err?.code ?? \"\",\r\n\t\t\t\t\t\tname: err?.name ?? \"\",\r\n\t\t\t\t\t};\r\n\r\n\t\t\t\t\tshowToast(error.message, \"error\");\r\n\r\n\t\t\t\t\tdispatch({\r\n\t\t\t\t\t\ttype: \"isError\",\r\n\t\t\t\t\t\tpayload: error,\r\n\t\t\t\t\t});\r\n\r\n\t\t\t\t\tonError?.(error, config);\r\n\t\t\t\t})\r\n\t\t\t\t.finally(() => {\r\n\t\t\t\t\tdispatch({\r\n\t\t\t\t\t\ttype: \"isLoading\",\r\n\t\t\t\t\t\tpayload: false,\r\n\t\t\t\t\t});\r\n\t\t\t\t});\r\n\t\t},\r\n\t\t[onSuccess, onError, showToast]\r\n\t);\r\n\r\n\treturn [deleteRequest, state];\r\n};\r\n\r\nexport const usePatchRequest = <T = UsePatchRequest>(\r\n\tprops: RequestOptions = {}\r\n): [(_url: string, _payload: T, _config?: AxiosRequestConfig) => void, RequestResult<T>] => {\r\n\tconst { onSuccess = null, onError = null } = props;\r\n\r\n\tconst { showToast } = useToast();\r\n\r\n\tconst [state, dispatch] = useReducer(reducer, initialState);\r\n\r\n\tconst patchRequest = useCallback(\r\n\t\t(url: string, payload: T, config = {}) => {\r\n\t\t\tdispatch({\r\n\t\t\t\ttype: \"isLoading\",\r\n\t\t\t\tpayload: true,\r\n\t\t\t});\r\n\r\n\t\t\taxiosInstance\r\n\t\t\t\t.patch(url, payload, config)\r\n\t\t\t\t.then((res) => {\r\n\t\t\t\t\tif (res.data?.success) {\r\n\t\t\t\t\t\tdispatch({\r\n\t\t\t\t\t\t\ttype: \"isSuccess\",\r\n\t\t\t\t\t\t\tpayload: res.data,\r\n\t\t\t\t\t\t});\r\n\r\n\t\t\t\t\t\tonSuccess?.(res.data, payload);\r\n\t\t\t\t\t} else {\r\n\t\t\t\t\t\tdispatch({\r\n\t\t\t\t\t\t\ttype: \"isError\",\r\n\t\t\t\t\t\t\tpayload: res.data,\r\n\t\t\t\t\t\t});\r\n\r\n\t\t\t\t\t\tshowToast(res.data?.message, \"error\");\r\n\r\n\t\t\t\t\t\tonError?.(res.data, payload);\r\n\t\t\t\t\t}\r\n\t\t\t\t})\r\n\t\t\t\t.catch((err) => {\r\n\t\t\t\t\tconst error = {\r\n\t\t\t\t\t\tstatus: err.response?.status ?? 500,\r\n\t\t\t\t\t\tmessage:\r\n\t\t\t\t\t\t\terr.response?.data?.detail ||\r\n\t\t\t\t\t\t\terr.response?.data?.message ||\r\n\t\t\t\t\t\t\terr.message ||\r\n\t\t\t\t\t\t\t\"An unknown error occurred\",\r\n\t\t\t\t\t\tdata: err.response?.data ?? null,\r\n\t\t\t\t\t\tstatusText: err.response?.statusText ?? \"\",\r\n\t\t\t\t\t\tcode: err?.code ?? \"\",\r\n\t\t\t\t\t\tname: err?.name ?? \"\",\r\n\t\t\t\t\t};\r\n\r\n\t\t\t\t\tshowToast(error.message, \"error\");\r\n\r\n\t\t\t\t\tdispatch({\r\n\t\t\t\t\t\ttype: \"isError\",\r\n\t\t\t\t\t\tpayload: error,\r\n\t\t\t\t\t});\r\n\r\n\t\t\t\t\tonError?.(error, payload);\r\n\t\t\t\t})\r\n\t\t\t\t.finally(() => {\r\n\t\t\t\t\tdispatch({\r\n\t\t\t\t\t\ttype: \"isLoading\",\r\n\t\t\t\t\t\tpayload: false,\r\n\t\t\t\t\t});\r\n\t\t\t\t});\r\n\t\t},\r\n\t\t[onSuccess, onError, showToast]\r\n\t);\r\n\r\n\treturn [patchRequest, state];\r\n};\r\n","import { createContext, useContext, useState, ReactNode } from \"react\";\r\nimport { Snackbar, Alert, AlertColor } from \"@mui/material\";\r\n\r\ntype ToastContextType = {\r\n\tshowToast: (message: string, severity?: AlertColor) => void;\r\n};\r\n\r\nconst ToastContext = createContext<ToastContextType | undefined>(undefined);\r\n\r\nexport const useToast = () => {\r\n\tconst ctx = useContext(ToastContext);\r\n\tif (!ctx) throw new Error(\"useToast must be used inside ToastProvider\");\r\n\treturn ctx;\r\n};\r\n\r\nexport const ToastProvider = ({ children }: { children: ReactNode }) => {\r\n\tconst [open, setOpen] = useState(false);\r\n\tconst [message, setMessage] = useState(\"\");\r\n\tconst [severity, setSeverity] = useState<AlertColor>(\"info\");\r\n\r\n\tconst showToast = (msg: string, sev: AlertColor = \"info\") => {\r\n\t\tsetMessage(msg);\r\n\t\tsetSeverity(sev);\r\n\t\tsetOpen(true);\r\n\t};\r\n\r\n\treturn (\r\n\t\t<ToastContext.Provider value={{ showToast }}>\r\n\t\t\t{children}\r\n\t\t\t<Snackbar\r\n\t\t\t\topen={open}\r\n\t\t\t\tcolor={severity}\r\n\t\t\t\tautoHideDuration={3000}\r\n\t\t\t\tonClose={() => setOpen(false)}\r\n\t\t\t\tanchorOrigin={{ vertical: \"top\", horizontal: \"right\" }}\r\n\t\t\t>\r\n\t\t\t\t<Alert\r\n\t\t\t\t\tvariant=\"filled\"\r\n\t\t\t\t\tseverity={severity}\r\n\t\t\t\t\tonClose={() => setOpen(false)}\r\n\t\t\t\t\tsx={{ width: \"100%\" }}\r\n\t\t\t\t>\r\n\t\t\t\t\t{message}\r\n\t\t\t\t</Alert>\r\n\t\t\t</Snackbar>\r\n\t\t</ToastContext.Provider>\r\n\t);\r\n};\r\n","/* eslint-disable @typescript-eslint/no-explicit-any */\r\n\r\nimport {\r\n\tCall,\r\n\tCallEnd,\r\n\tCallSplit,\r\n\tClose,\r\n\tMic,\r\n\tMicOff,\r\n\tPause,\r\n\tPhoneDisabled,\r\n\tPlayArrow,\r\n\tSupportAgent,\r\n} from \"@mui/icons-material\";\r\n\r\nimport {\r\n\tBox,\r\n\tButton,\r\n\tDialog,\r\n\tIconButton,\r\n\tPaper,\r\n\tTextField,\r\n\tTypography,\r\n\tAutocomplete,\r\n\tTooltip,\r\n\tuseTheme,\r\n\tTableContainer,\r\n\tTable,\r\n\tTableHead,\r\n\tTableRow,\r\n\tTableCell,\r\n\tTableBody,\r\n\tCircularProgress,\r\n} from \"@mui/material\";\r\n\r\nimport React, { useEffect, useMemo, useState } from \"react\";\r\n\r\nimport { useSDKState } from \"../hooks/useSDKState\";\r\nimport { sdkStateManager } from \"../hooks/sdk-state\";\r\n\r\nimport { usePostRequest } from \"../services/request\";\r\nimport { END_POINT } from \"../services/endPoint\";\r\nimport axiosInstance from \"../services/axios\";\r\n\r\nimport type { ConferenceLineTypes } from \"../../types\";\r\n\r\nimport { useToast } from \"../services/toastMessage\";\r\n\r\nimport useStyles from \"./styles\";\r\n\r\ntype TransferCallRequest = {\r\n\tmobile_number?: string;\r\n\tuserid?: string;\r\n\ttype?: string;\r\n\ttransfer_to?: string;\r\n\tcallreferenceid?: string;\r\n\tprocessid?: string;\r\n\tprocess_name?: string;\r\n};\r\n\r\nconst ConferenceTableRow = ({ each, isMergeCall }: any) => {\r\n\tconst state = useSDKState();\r\n\tconst { showToast } = useToast();\r\n\tconst { disabled, enabled, outlined } = useStyles({\r\n\t\tdisabled: state.sdkConfig?.disabled || {},\r\n\t\tenabled: state.sdkConfig?.enabled || {},\r\n\t\toutlined: state.sdkConfig?.outlined || {},\r\n\t});\r\n\tconst theme = useTheme();\r\n\r\n\tconst [conferenceCallStart, setConferenceCallStart] = useState(false);\r\n\tconst [conferenceCallMerge, setConferenceCallMerge] = useState(false);\r\n\tconst [conferenceCallHoldOrUnHold, setConferenceCallHoldOrUnHold] = useState(false);\r\n\tconst [conferenceCallMuteOrUnMute, setConferenceCallMuteOrUnMute] = useState(false);\r\n\tconst [conferenceCallEnd, setConferenceCallEnd] = useState(false);\r\n\r\n\tconst onConferenceLineUpdate = (line: ConferenceLineTypes, data: any) => {\r\n\t\tsdkStateManager.setConferenceLine({ ...line, ...data });\r\n\t};\r\n\r\n\tconst onConferenceCallStart = (line: ConferenceLineTypes, data: any) => {\r\n\t\tconst line_used = { ...line, ...data };\r\n\r\n\t\tsetConferenceCallStart(true);\r\n\r\n\t\tconst payload = {\r\n\t\t\taction: \"EXTERNAL_CONFERENCE\",\r\n\t\t\toperation: `CALL${line_used.line}`,\r\n\t\t\tline_used: String(line_used.line),\r\n\t\t\tthirdparty_no: line_used.phone,\r\n\t\t\tuserid: state.callData?.agent_id ?? \"\",\r\n\t\t\tprocess: state.callData?.process_name ?? \"\",\r\n\t\t};\r\n\r\n\t\taxiosInstance\r\n\t\t\t.post(END_POINT.CONFERENCE_CALL, payload)\r\n\t\t\t.then((res) => {\r\n\t\t\t\tshowToast(res.data?.message, \"success\");\r\n\t\t\t\tsdkStateManager.setConferenceLine({ ...line, ...data });\r\n\t\t\t})\r\n\t\t\t.catch((err) => {\r\n\t\t\t\tconst message =\r\n\t\t\t\t\terr.response?.data?.detail ||\r\n\t\t\t\t\terr.response?.data?.message ||\r\n\t\t\t\t\terr.message ||\r\n\t\t\t\t\t\"An unknown error occurred\";\r\n\t\t\t\tshowToast(message, \"error\");\r\n\t\t\t})\r\n\t\t\t.finally(() => {\r\n\t\t\t\tsetConferenceCallStart(false);\r\n\t\t\t});\r\n\t};\r\n\r\n\tconst onMergeConferenceCall = (line: ConferenceLineTypes, data: any) => {\r\n\t\tconst line_used = { ...line, ...data };\r\n\r\n\t\tsetConferenceCallMerge(true);\r\n\r\n\t\tconst payload = {\r\n\t\t\taction: \"EXTERNAL_CONFERENCE\",\r\n\t\t\toperation: `CONFERENCE`,\r\n\t\t\tline_used: String(line_used.line),\r\n\t\t\tthirdparty_no: line_used.phone,\r\n\t\t\tuserid: state.callData?.agent_id ?? \"\",\r\n\t\t\tprocess: state.callData?.process_name ?? \"\",\r\n\t\t};\r\n\r\n\t\taxiosInstance\r\n\t\t\t.post(END_POINT.CONFERENCE_CALL, payload)\r\n\t\t\t.then((res) => {\r\n\t\t\t\tshowToast(res.data?.message, \"success\");\r\n\t\t\t\tsdkStateManager.setConferenceLine({ ...line, ...data });\r\n\t\t\t})\r\n\t\t\t.catch((err) => {\r\n\t\t\t\tconst message =\r\n\t\t\t\t\terr.response?.data?.detail ||\r\n\t\t\t\t\terr.response?.data?.message ||\r\n\t\t\t\t\terr.message ||\r\n\t\t\t\t\t\"An unknown error occurred\";\r\n\t\t\t\tshowToast(message, \"error\");\r\n\t\t\t})\r\n\t\t\t.finally(() => {\r\n\t\t\t\tsetConferenceCallMerge(false);\r\n\t\t\t});\r\n\t};\r\n\r\n\tconst onHoldOrUnHoldConferenceCall = (line: ConferenceLineTypes, data: any, type: string) => {\r\n\t\tconst line_used = { ...line, ...data };\r\n\r\n\t\tsetConferenceCallHoldOrUnHold(true);\r\n\r\n\t\tconst payload = {\r\n\t\t\taction: \"EXTERNAL_CONFERENCE\",\r\n\t\t\toperation: type,\r\n\t\t\thold_channel_no: type === \"HOLDUSER\" ? `hold${line_used.line}` : `unhold${line_used.line}`,\r\n\t\t\tuserid: state.callData?.agent_id ?? \"\",\r\n\t\t\tprocess: state.callData?.process_name ?? \"\",\r\n\t\t};\r\n\r\n\t\taxiosInstance\r\n\t\t\t.post(END_POINT.CONFERENCE_CALL_HOLD_OR_UN_HOLD, payload)\r\n\t\t\t.then((res) => {\r\n\t\t\t\tshowToast(res.data?.message, \"success\");\r\n\t\t\t\tsdkStateManager.setConferenceLine({ ...line, ...data });\r\n\t\t\t})\r\n\t\t\t.catch((err) => {\r\n\t\t\t\tconst message =\r\n\t\t\t\t\terr.response?.data?.detail ||\r\n\t\t\t\t\terr.response?.data?.message ||\r\n\t\t\t\t\terr.message ||\r\n\t\t\t\t\t\"An unknown error occurred\";\r\n\t\t\t\tshowToast(message, \"error\");\r\n\t\t\t})\r\n\t\t\t.finally(() => {\r\n\t\t\t\tsetConferenceCallHoldOrUnHold(false);\r\n\t\t\t});\r\n\t};\r\n\r\n\tconst onMuteOrUnMuteConferenceCall = (line: ConferenceLineTypes, data: any, type: string) => {\r\n\t\tconst line_used = { ...line, ...data };\r\n\r\n\t\tsetConferenceCallMuteOrUnMute(true);\r\n\r\n\t\tconst payload = {\r\n\t\t\taction: \"EXTERNAL_CONFERENCE\",\r\n\t\t\toperation: type,\r\n\t\t\tchannel_no: type === \"MUTEUSER\" ? `mute${line_used.line}` : `play${line_used.line}`,\r\n\t\t\tuserid: state.callData?.agent_id ?? \"\",\r\n\t\t\tthirdparty_no: line_used.phone,\r\n\t\t\tprocess: state.callData?.process_name ?? \"\",\r\n\t\t};\r\n\r\n\t\taxiosInstance\r\n\t\t\t.post(END_POINT.CONFERENCE_CALL_MUTE_OT_UN_MUTE, payload)\r\n\t\t\t.then((res) => {\r\n\t\t\t\tshowToast(res.data?.message, \"success\");\r\n\t\t\t\tsdkStateManager.setConferenceLine({ ...line, ...data });\r\n\t\t\t})\r\n\t\t\t.catch((err) => {\r\n\t\t\t\tconst message =\r\n\t\t\t\t\terr.response?.data?.detail ||\r\n\t\t\t\t\terr.response?.data?.message ||\r\n\t\t\t\t\terr.message ||\r\n\t\t\t\t\t\"An unknown error occurred\";\r\n\t\t\t\tshowToast(message, \"error\");\r\n\t\t\t})\r\n\t\t\t.finally(() => {\r\n\t\t\t\tsetConferenceCallMuteOrUnMute(false);\r\n\t\t\t});\r\n\t};\r\n\r\n\tconst onEndConferenceCall = (line: ConferenceLineTypes, data: any) => {\r\n\t\tconst line_used = { ...line, ...data };\r\n\r\n\t\tsetConferenceCallEnd(true);\r\n\r\n\t\tconst payload = {\r\n\t\t\taction: \"EXTERNAL_CONFERENCE\",\r\n\t\t\toperation: \"HANGUP_CHANNEL\",\r\n\t\t\tline_used: String(line_used.line),\r\n\t\t\tuser_type: `THIRDPARTY${line_used.line - 1}`,\r\n\t\t\tthirdparty_no: line_used.phone,\r\n\t\t\tuserid: state.callData?.agent_id ?? \"\",\r\n\t\t\tprocess: state.callData?.process_name ?? \"\",\r\n\t\t};\r\n\r\n\t\taxiosInstance\r\n\t\t\t.post(END_POINT.CONFERENCE_CALL_END, payload)\r\n\t\t\t.then((res) => {\r\n\t\t\t\tshowToast(res.data?.message, \"success\");\r\n\t\t\t\tsdkStateManager.setConferenceLine({ ...line, ...data });\r\n\t\t\t})\r\n\t\t\t.catch((err) => {\r\n\t\t\t\tconst message =\r\n\t\t\t\t\terr.response?.data?.detail ||\r\n\t\t\t\t\terr.response?.data?.message ||\r\n\t\t\t\t\terr.message ||\r\n\t\t\t\t\t\"An unknown error occurred\";\r\n\t\t\t\tshowToast(message, \"error\");\r\n\t\t\t})\r\n\t\t\t.finally(() => {\r\n\t\t\t\tsetConferenceCallEnd(false);\r\n\t\t\t});\r\n\t};\r\n\r\n\treturn (\r\n\t\t<TableRow\r\n\t\t\tkey={each.line}\r\n\t\t\tsx={{\r\n\t\t\t\tborder: \"2px solid #fff\",\r\n\t\t\t}}\r\n\t\t>\r\n\t\t\t<TableCell\r\n\t\t\t\tsx={{\r\n\t\t\t\t\tpadding: \"6px\",\r\n\t\t\t\t}}\r\n\t\t\t>\r\n\t\t\t\t<Typography>Line {each?.line ?? \"\"}. </Typography>\r\n\t\t\t</TableCell>\r\n\t\t\t<TableCell\r\n\t\t\t\tsx={{\r\n\t\t\t\t\tpadding: \"6px\",\r\n\t\t\t\t}}\r\n\t\t\t>\r\n\t\t\t\t<Typography\r\n\t\t\t\t\tvariant=\"body2\"\r\n\t\t\t\t\tsx={{\r\n\t\t\t\t\t\tpx: 1,\r\n\t\t\t\t\t\tborderRadius: \"10px\",\r\n\t\t\t\t\t}}\r\n\t\t\t\t>\r\n\t\t\t\t\t{each?.status ?? \"\"}\r\n\t\t\t\t</Typography>\r\n\t\t\t</TableCell>\r\n\t\t\t<TableCell\r\n\t\t\t\tsx={{\r\n\t\t\t\t\tpadding: \"6px\",\r\n\t\t\t\t}}\r\n\t\t\t>\r\n\t\t\t\t<Button\r\n\t\t\t\t\tsx={{\r\n\t\t\t\t\t\ttextTransform: \"capitalize\",\r\n\t\t\t\t\t}}\r\n\t\t\t\t\tsize=\"small\"\r\n\t\t\t\t>\r\n\t\t\t\t\t<Typography variant=\"body2\">{each?.line === 1 ? \"Internal\" : \"External\"}</Typography>\r\n\t\t\t\t</Button>\r\n\t\t\t</TableCell>\r\n\t\t\t<TableCell\r\n\t\t\t\tsx={{\r\n\t\t\t\t\tpadding: \"6px\",\r\n\t\t\t\t}}\r\n\t\t\t>\r\n\t\t\t\t<TextField\r\n\t\t\t\t\tsize=\"small\"\r\n\t\t\t\t\tplaceholder=\"Phone Number\"\r\n\t\t\t\t\tfullWidth\r\n\t\t\t\t\tvalue={each?.phone || \"\"}\r\n\t\t\t\t\tdisabled={\r\n\t\t\t\t\t\teach?.line === 1 ||\r\n\t\t\t\t\t\teach?.status === \"ONCALL\" ||\r\n\t\t\t\t\t\teach?.status === \"DISCONNECTED\" ||\r\n\t\t\t\t\t\teach?.status === \"CONFERENCE\" ||\r\n\t\t\t\t\t\teach?.status === \"HOLD\" ||\r\n\t\t\t\t\t\teach?.status === \"MUTE\"\r\n\t\t\t\t\t}\r\n\t\t\t\t\tonChange={(e) => {\r\n\t\t\t\t\t\tonConferenceLineUpdate(each, { phone: e.target.value });\r\n\t\t\t\t\t}}\r\n\t\t\t\t/>\r\n\t\t\t</TableCell>\r\n\t\t\t<TableCell\r\n\t\t\t\tsx={{\r\n\t\t\t\t\tpadding: \"6px\",\r\n\t\t\t\t}}\r\n\t\t\t>\r\n\t\t\t\t<Box\r\n\t\t\t\t\tsx={{\r\n\t\t\t\t\t\tdisplay: \"flex\",\r\n\t\t\t\t\t\talignItems: \"center\",\r\n\t\t\t\t\t\tjustifyContent: \"space-around\",\r\n\t\t\t\t\t}}\r\n\t\t\t\t>\r\n\t\t\t\t\t{each.line !== 1 && (\r\n\t\t\t\t\t\t<Tooltip title=\"Call\">\r\n\t\t\t\t\t\t\t<Button\r\n\t\t\t\t\t\t\t\tvariant={each?.status !== \"IDLE\" ? \"outlined\" : \"contained\"}\r\n\t\t\t\t\t\t\t\tcolor=\"success\"\r\n\t\t\t\t\t\t\t\tsx={\r\n\t\t\t\t\t\t\t\t\teach?.status !== \"IDLE\" ?\r\n\t\t\t\t\t\t\t\t\t\t{ ...disabled }\r\n\t\t\t\t\t\t\t\t\t:\t{\r\n\t\t\t\t\t\t\t\t\t\t\t...enabled,\r\n\t\t\t\t\t\t\t\t\t\t\tborder: `0px solid ${theme.palette.success.light}`,\r\n\t\t\t\t\t\t\t\t\t\t\t\"&:hover\": {\r\n\t\t\t\t\t\t\t\t\t\t\t\tbgcolor: \"success.light\",\r\n\t\t\t\t\t\t\t\t\t\t\t\tboxShadow: `0px 2px 1px ${theme.palette.success.light}`,\r\n\t\t\t\t\t\t\t\t\t\t\t\tborder: `0px solid ${theme.palette.success.light}`,\r\n\t\t\t\t\t\t\t\t\t\t\t},\r\n\t\t\t\t\t\t\t\t\t\t\t\"&:active\": {\r\n\t\t\t\t\t\t\t\t\t\t\t\tbgcolor: \"success.light\",\r\n\t\t\t\t\t\t\t\t\t\t\t\tboxShadow: `inset 1px -2px 4px ${theme.palette.primary.light}`,\r\n\t\t\t\t\t\t\t\t\t\t\t},\r\n\t\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\tonClick={() => {\r\n\t\t\t\t\t\t\t\t\tonConferenceCallStart(each, {});\r\n\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\tdisabled={each?.status !== \"IDLE\"}\r\n\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t{conferenceCallStart ?\r\n\t\t\t\t\t\t\t\t\t<CircularProgress\r\n\t\t\t\t\t\t\t\t\t\tsize=\"20px\"\r\n\t\t\t\t\t\t\t\t\t\tcolor=\"success\"\r\n\t\t\t\t\t\t\t\t\t/>\r\n\t\t\t\t\t\t\t\t:\t<Call\r\n\t\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\t\tcolor: each?.status !== \"IDLE\" ? \"default\" : \"#f3f2f2\",\r\n\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t/>\r\n\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t</Button>\r\n\t\t\t\t\t\t</Tooltip>\r\n\t\t\t\t\t)}\r\n\t\t\t\t\t{each.line === 1 && (\r\n\t\t\t\t\t\t<Tooltip title=\"Merge Call\">\r\n\t\t\t\t\t\t\t<Button\r\n\t\t\t\t\t\t\t\tvariant={isMergeCall ? \"contained\" : \"outlined\"}\r\n\t\t\t\t\t\t\t\tsx={\r\n\t\t\t\t\t\t\t\t\tisMergeCall ?\r\n\t\t\t\t\t\t\t\t\t\t{ ...enabled, padding: \"0px 16px\" }\r\n\t\t\t\t\t\t\t\t\t:\t{ ...disabled, padding: \"0px 16px\" }\r\n\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\tonClick={() => {\r\n\t\t\t\t\t\t\t\t\tonMergeConferenceCall(each, {\r\n\t\t\t\t\t\t\t\t\t\tisMergeCall: true,\r\n\t\t\t\t\t\t\t\t\t});\r\n\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\tdisabled={!isMergeCall || conferenceCallMerge}\r\n\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t{each?.isMergeCall ? \"Merged\" : \"Merge\"}\r\n\t\t\t\t\t\t\t\t{conferenceCallMerge ?\r\n\t\t\t\t\t\t\t\t\t<CircularProgress size=\"20px\" />\r\n\t\t\t\t\t\t\t\t:\t<CallSplit />}\r\n\t\t\t\t\t\t\t</Button>\r\n\t\t\t\t\t\t</Tooltip>\r\n\t\t\t\t\t)}\r\n\t\t\t\t\t<Tooltip title={each.status !== \"HOLD\" ? \"Hold\" : \"Un Hold\"}>\r\n\t\t\t\t\t\t<Button\r\n\t\t\t\t\t\t\tvariant={each.status === \"HOLD\" ? \"contained\" : \"outlined\"}\r\n\t\t\t\t\t\t\tsx={\r\n\t\t\t\t\t\t\t\t(\r\n\t\t\t\t\t\t\t\t\teach.status === \"DISCONNECTED\" ||\r\n\t\t\t\t\t\t\t\t\teach?.status === \"ONCALL\" ||\r\n\t\t\t\t\t\t\t\t\teach?.status === \"CONFERENCE\"\r\n\t\t\t\t\t\t\t\t) ?\r\n\t\t\t\t\t\t\t\t\t{ ...disabled }\r\n\t\t\t\t\t\t\t\t: each?.status === \"ONCALL\" || each?.status === \"CONFERENCE\" ?\r\n\t\t\t\t\t\t\t\t\t// each.status === \"IDLE\"\r\n\t\t\t\t\t\t\t\t\t{ ...outlined }\r\n\t\t\t\t\t\t\t\t:\t{ ...disabled }\r\n\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\tonClick={() => {\r\n\t\t\t\t\t\t\t\tif (each.status === \"HOLD\") {\r\n\t\t\t\t\t\t\t\t\tonHoldOrUnHoldConferenceCall(each, { isHold: false }, \"UNHOLDUSER\");\r\n\t\t\t\t\t\t\t\t} else {\r\n\t\t\t\t\t\t\t\t\tonHoldOrUnHoldConferenceCall(each, { isHold: true }, \"HOLDUSER\");\r\n\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\tdisabled={\r\n\t\t\t\t\t\t\t\teach?.status === \"DISCONNECTED\" ||\r\n\t\t\t\t\t\t\t\teach?.status === \"IDLE\" ||\r\n\t\t\t\t\t\t\t\tconferenceCallHoldOrUnHold\r\n\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t{conferenceCallHoldOrUnHold ?\r\n\t\t\t\t\t\t\t\t<CircularProgress\r\n\t\t\t\t\t\t\t\t\tsize=\"20px\"\r\n\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\tcolor: theme.palette.primary.main,\r\n\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t/>\r\n\t\t\t\t\t\t\t: each.status === \"HOLD\" ?\r\n\t\t\t\t\t\t\t\t<PlayArrow />\r\n\t\t\t\t\t\t\t:\t<Pause />}\r\n\t\t\t\t\t\t</Button>\r\n\t\t\t\t\t</Tooltip>\r\n\t\t\t\t\t<Tooltip title={each.status !== \"MUTE\" ? \"Mute\" : \"Un Mute\"}>\r\n\t\t\t\t\t\t<Button\r\n\t\t\t\t\t\t\tvariant={each.status === \"MUTE\" ? \"contained\" : \"outlined\"}\r\n\t\t\t\t\t\t\tsx={\r\n\t\t\t\t\t\t\t\t(\r\n\t\t\t\t\t\t\t\t\teach.status === \"DISCONNECTED\" ||\r\n\t\t\t\t\t\t\t\t\teach?.status === \"ONCALL\" ||\r\n\t\t\t\t\t\t\t\t\teach?.status === \"CONFERENCE\"\r\n\t\t\t\t\t\t\t\t) ?\r\n\t\t\t\t\t\t\t\t\t{ ...disabled }\r\n\t\t\t\t\t\t\t\t: each?.status === \"ONCALL\" || each?.status === \"CONFERENCE\" ?\r\n\t\t\t\t\t\t\t\t\t{ ...outlined }\r\n\t\t\t\t\t\t\t\t:\t{ ...disabled }\r\n\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\tonClick={() => {\r\n\t\t\t\t\t\t\t\tif (each.status === \"MUTE\") {\r\n\t\t\t\t\t\t\t\t\tonMuteOrUnMuteConferenceCall(each, { isMute: false }, \"PLAYUSER\");\r\n\t\t\t\t\t\t\t\t} else {\r\n\t\t\t\t\t\t\t\t\tonMuteOrUnMuteConferenceCall(each, { isMute: true }, \"MUTEUSER\");\r\n\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\tdisabled={\r\n\t\t\t\t\t\t\t\teach?.status === \"DISCONNECTED\" ||\r\n\t\t\t\t\t\t\t\teach?.status === \"IDLE\" ||\r\n\t\t\t\t\t\t\t\teach?.status === \"HOLD\" ||\r\n\t\t\t\t\t\t\t\tconferenceCallMuteOrUnMute\r\n\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t{conferenceCallMuteOrUnMute ?\r\n\t\t\t\t\t\t\t\t<CircularProgress\r\n\t\t\t\t\t\t\t\t\tsize=\"20px\"\r\n\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\tcolor: theme.palette.primary.main,\r\n\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t/>\r\n\t\t\t\t\t\t\t: each.status === \"MUTE\" ?\r\n\t\t\t\t\t\t\t\t<MicOff />\r\n\t\t\t\t\t\t\t:\t<Mic />}\r\n\t\t\t\t\t\t</Button>\r\n\t\t\t\t\t</Tooltip>\r\n\t\t\t\t\t{each?.line !== 1 ?\r\n\t\t\t\t\t\t<Tooltip title=\"End Call\">\r\n\t\t\t\t\t\t\t<Button\r\n\t\t\t\t\t\t\t\tvariant={\r\n\t\t\t\t\t\t\t\t\teach?.status !== \"IDLE\" && each?.status !== \"DISCONNECTED\" ?\r\n\t\t\t\t\t\t\t\t\t\t\"contained\"\r\n\t\t\t\t\t\t\t\t\t:\t\"outlined\"\r\n\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\tcolor=\"error\"\r\n\t\t\t\t\t\t\t\tsx={\r\n\t\t\t\t\t\t\t\t\teach?.status !== \"IDLE\" && each?.status !== \"DISCONNECTED\" ?\r\n\t\t\t\t\t\t\t\t\t\t{\r\n\t\t\t\t\t\t\t\t\t\t\t...enabled,\r\n\t\t\t\t\t\t\t\t\t\t\tborder: `0px solid ${theme.palette.error.light}`,\r\n\t\t\t\t\t\t\t\t\t\t\t\"&:hover\": {\r\n\t\t\t\t\t\t\t\t\t\t\t\tbgcolor: \"error.light\",\r\n\t\t\t\t\t\t\t\t\t\t\t\tboxShadow: `0px 2px 1px ${theme.palette.error.light}`,\r\n\t\t\t\t\t\t\t\t\t\t\t\tborder: `0px solid ${theme.palette.error.light}`,\r\n\t\t\t\t\t\t\t\t\t\t\t},\r\n\t\t\t\t\t\t\t\t\t\t\t\"&:active\": {\r\n\t\t\t\t\t\t\t\t\t\t\t\tbgcolor: \"error.light\",\r\n\t\t\t\t\t\t\t\t\t\t\t\tboxShadow: `inset 1px -2px 4px ${theme.palette.primary.light}`,\r\n\t\t\t\t\t\t\t\t\t\t\t},\r\n\t\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t\t:\t{\r\n\t\t\t\t\t\t\t\t\t\t\t...disabled,\r\n\t\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\tonClick={() => {\r\n\t\t\t\t\t\t\t\t\tonEndConferenceCall(each, {\r\n\t\t\t\t\t\t\t\t\t\tisCallStart: false,\r\n\t\t\t\t\t\t\t\t\t\tisMergeCall: false,\r\n\t\t\t\t\t\t\t\t\t\tisMute: false,\r\n\t\t\t\t\t\t\t\t\t\tisHold: false,\r\n\t\t\t\t\t\t\t\t\t});\r\n\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\tdisabled={\r\n\t\t\t\t\t\t\t\t\teach?.status === \"IDLE\" || each?.status === \"DISCONNECTED\" || conferenceCallEnd\r\n\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t{conferenceCallEnd ?\r\n\t\t\t\t\t\t\t\t\t<CircularProgress\r\n\t\t\t\t\t\t\t\t\t\tsize=\"20px\"\r\n\t\t\t\t\t\t\t\t\t\tcolor=\"error\"\r\n\t\t\t\t\t\t\t\t\t/>\r\n\t\t\t\t\t\t\t\t:\t<CallEnd />}\r\n\t\t\t\t\t\t\t</Button>\r\n\t\t\t\t\t\t</Tooltip>\r\n\t\t\t\t\t:\t<Button\r\n\t\t\t\t\t\t\tvariant={each?.isCallStart ? \"contained\" : \"outlined\"}\r\n\t\t\t\t\t\t\tcolor=\"error\"\r\n\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\tdisplay: \"none\",\r\n\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\tonClick={() => {\r\n\t\t\t\t\t\t\t\tonEndConferenceCall(each, {\r\n\t\t\t\t\t\t\t\t\tisCallStart: false,\r\n\t\t\t\t\t\t\t\t\tisMergeCall: false,\r\n\t\t\t\t\t\t\t\t\tisMute: false,\r\n\t\t\t\t\t\t\t\t\tisHold: false,\r\n\t\t\t\t\t\t\t\t});\r\n\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\tdisabled={\r\n\t\t\t\t\t\t\t\teach?.status === \"IDLE\" || each?.status === \"DISCONNECTED\" || conferenceCallEnd\r\n\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t{conferenceCallEnd ?\r\n\t\t\t\t\t\t\t\t<CircularProgress\r\n\t\t\t\t\t\t\t\t\tsize=\"20px\"\r\n\t\t\t\t\t\t\t\t\tcolor=\"error\"\r\n\t\t\t\t\t\t\t\t/>\r\n\t\t\t\t\t\t\t:\t<CallEnd />}\r\n\t\t\t\t\t\t</Button>\r\n\t\t\t\t\t}\r\n\t\t\t\t</Box>\r\n\t\t\t</TableCell>\r\n\t\t</TableRow>\r\n\t);\r\n};\r\n\r\nexport function ConferenceDialog() {\r\n\tconst state = useSDKState();\r\n\tconst { showToast } = useToast();\r\n\r\n\tconst [conferenceCallEndAll, setConferenceCallEndAll] = useState(false);\r\n\r\n\tconst handleClose = () => {\r\n\t\tsdkStateManager.setOpenConferenceDialog(false);\r\n\t};\r\n\r\n\tconst onEndAllConferenceCalls = () => {\r\n\t\tsetConferenceCallEndAll(true);\r\n\r\n\t\tconst payload = {\r\n\t\t\taction: \"EXTERNAL_CONFERENCE\",\r\n\t\t\toperation: \"ENDCONFERENCE\",\r\n\t\t\tuserid: state.callData?.agent_id ?? \"\",\r\n\t\t\tprocess: state.callData?.process_name ?? \"\",\r\n\t\t};\r\n\r\n\t\taxiosInstance\r\n\t\t\t.post(END_POINT.CONFERENCE_CALL_END_ALL, payload)\r\n\t\t\t.then((res) => {\r\n\t\t\t\tshowToast(res.data?.message, \"success\");\r\n\t\t\t\tsdkStateManager.resetConferenceLines();\r\n\t\t\t\thandleClose();\r\n\t\t\t})\r\n\t\t\t.catch((err) => {\r\n\t\t\t\tconst message =\r\n\t\t\t\t\terr.response?.data?.detail ||\r\n\t\t\t\t\terr.response?.data?.message ||\r\n\t\t\t\t\terr.message ||\r\n\t\t\t\t\t\"An unknown error occurred\";\r\n\t\t\t\tshowToast(message, \"error\");\r\n\t\t\t})\r\n\t\t\t.finally(() => {\r\n\t\t\t\tsetConferenceCallEndAll(false);\r\n\t\t\t});\r\n\t};\r\n\r\n\tconst isMergeCall = useMemo(() => {\r\n\t\treturn state?.conferenceLine?.some((each: any) => {\r\n\t\t\tif (each.line !== 1) {\r\n\t\t\t\treturn each.status === \"ONCALL\";\r\n\t\t\t}\r\n\t\t\treturn false;\r\n\t\t});\r\n\t}, [state.conferenceLine]);\r\n\r\n\treturn (\r\n\t\t<>\r\n\t\t\t<Dialog\r\n\t\t\t\topen={state.openConferenceDialog}\r\n\t\t\t\taria-labelledby=\"alert-dialog-title\"\r\n\t\t\t\taria-describedby=\"alert-dialog-description\"\r\n\t\t\t\tfullWidth\r\n\t\t\t\tmaxWidth={\"md\"}\r\n\t\t\t>\r\n\t\t\t\t<Paper sx={{ borderRadius: 2 }}>\r\n\t\t\t\t\t<Box\r\n\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\tdisplay: \"flex\",\r\n\t\t\t\t\t\t\tjustifyContent: \"space-between\",\r\n\t\t\t\t\t\t\talignItems: \"center\",\r\n\t\t\t\t\t\t\tpadding: \"10px 16px\",\r\n\t\t\t\t\t\t}}\r\n\t\t\t\t\t>\r\n\t\t\t\t\t\t<Typography variant=\"body1\">{state?.agentId ?? \"\"} conference</Typography>\r\n\r\n\t\t\t\t\t\t<IconButton onClick={handleClose}>\r\n\t\t\t\t\t\t\t<Close />\r\n\t\t\t\t\t\t</IconButton>\r\n\t\t\t\t\t</Box>\r\n\r\n\t\t\t\t\t<Box\r\n\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\tboxShadow: \"1px 1px 2px #e7e5e5ff\",\r\n\t\t\t\t\t\t\tmargin: \"0px 15px\",\r\n\t\t\t\t\t\t\tborderRadius: \"20px\",\r\n\t\t\t\t\t\t}}\r\n\t\t\t\t\t>\r\n\t\t\t\t\t\t<TableContainer\r\n\t\t\t\t\t\t\tcomponent={Paper}\r\n\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\toutline: \"0px solid gray !important\",\r\n\t\t\t\t\t\t\t\tboxShadow: \"1px 1px 6px #e7e5e5ff\",\r\n\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t<Table\r\n\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\tborder: \"4px solid #ffffff !important\",\r\n\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t<TableHead>\r\n\t\t\t\t\t\t\t\t\t<TableRow\r\n\t\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\t\tborder: \"2px solid #f3f3f3ff !important\",\r\n\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t\t<TableCell\r\n\t\t\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\t\t\tpadding: \"6px\",\r\n\t\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t\t\tLine\r\n\t\t\t\t\t\t\t\t\t\t</TableCell>\r\n\t\t\t\t\t\t\t\t\t\t<TableCell\r\n\t\t\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\t\t\tpadding: \"6px\",\r\n\t\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t\t\tStatus\r\n\t\t\t\t\t\t\t\t\t\t</TableCell>\r\n\t\t\t\t\t\t\t\t\t\t<TableCell\r\n\t\t\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\t\t\tpadding: \"6px\",\r\n\t\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t\t\tCall Type\r\n\t\t\t\t\t\t\t\t\t\t</TableCell>\r\n\t\t\t\t\t\t\t\t\t\t<TableCell\r\n\t\t\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\t\t\tpadding: \"6px\",\r\n\t\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t\t\tMobile Number\r\n\t\t\t\t\t\t\t\t\t\t</TableCell>\r\n\t\t\t\t\t\t\t\t\t\t<TableCell\r\n\t\t\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\t\t\tpadding: \"6px\",\r\n\t\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t\t\tCall Actions\r\n\t\t\t\t\t\t\t\t\t\t</TableCell>\r\n\t\t\t\t\t\t\t\t\t</TableRow>\r\n\t\t\t\t\t\t\t\t</TableHead>\r\n\t\t\t\t\t\t\t\t<TableBody>\r\n\t\t\t\t\t\t\t\t\t{state?.conferenceLine.map((each: any) => (\r\n\t\t\t\t\t\t\t\t\t\t<ConferenceTableRow\r\n\t\t\t\t\t\t\t\t\t\t\teach={each}\r\n\t\t\t\t\t\t\t\t\t\t\tisMergeCall={isMergeCall}\r\n\t\t\t\t\t\t\t\t\t\t/>\r\n\t\t\t\t\t\t\t\t\t))}\r\n\t\t\t\t\t\t\t\t</TableBody>\r\n\t\t\t\t\t\t\t</Table>\r\n\t\t\t\t\t\t</TableContainer>\r\n\t\t\t\t\t</Box>\r\n\t\t\t\t\t<Box\r\n\t\t\t\t\t\ttextAlign=\"center\"\r\n\t\t\t\t\t\tm={2}\r\n\t\t\t\t\t>\r\n\t\t\t\t\t\t<Button\r\n\t\t\t\t\t\t\tvariant=\"outlined\"\r\n\t\t\t\t\t\t\tcolor=\"error\"\r\n\t\t\t\t\t\t\tsize=\"large\"\r\n\t\t\t\t\t\t\tonClick={onEndAllConferenceCalls}\r\n\t\t\t\t\t\t\tdisabled={conferenceCallEndAll}\r\n\t\t\t\t\t\t\tsx={{ px: 2, borderRadius: \"20px\", textTransform: \"capitalize\" }}\r\n\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t{conferenceCallEndAll ?\r\n\t\t\t\t\t\t\t\t<CircularProgress\r\n\t\t\t\t\t\t\t\t\tsize=\"20px\"\r\n\t\t\t\t\t\t\t\t\tcolor=\"error\"\r\n\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\tmarginRight: \"8px\",\r\n\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t/>\r\n\t\t\t\t\t\t\t:\t<IconButton\r\n\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\tbgcolor: \"error.main\",\r\n\t\t\t\t\t\t\t\t\t\t\"&:hover\": { bgcolor: \"error.dark\" },\r\n\t\t\t\t\t\t\t\t\t\tmarginRight: \"8px\",\r\n\t\t\t\t\t\t\t\t\t\twidth: \"28px\",\r\n\t\t\t\t\t\t\t\t\t\theight: \"28px\",\r\n\t\t\t\t\t\t\t\t\t\tfontSize: \"12px\",\r\n\t\t\t\t\t\t\t\t\t\tfontWeight: \"600\",\r\n\t\t\t\t\t\t\t\t\t\tlineHeight: \"16px\",\r\n\t\t\t\t\t\t\t\t\t\tletterSpacing: \"0.02em\",\r\n\t\t\t\t\t\t\t\t\t\ttextTransform: \"capitalize\",\r\n\t\t\t\t\t\t\t\t\t\tcolor: \"white\",\r\n\t\t\t\t\t\t\t\t\t\tdisplay: \"flex\",\r\n\t\t\t\t\t\t\t\t\t\talignItems: \"center\",\r\n\t\t\t\t\t\t\t\t\t\tjustifyContent: \"center\",\r\n\t\t\t\t\t\t\t\t\t\tborderRadius: \"50%\",\r\n\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t<PhoneDisabled\r\n\t\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\t\tcolor: \"white\",\r\n\t\t\t\t\t\t\t\t\t\t\tfontSize: \"16px\",\r\n\t\t\t\t\t\t\t\t\t\t\tfontWeight: \"600\",\r\n\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t/>\r\n\t\t\t\t\t\t\t\t</IconButton>\r\n\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\tEnd Conference\r\n\t\t\t\t\t\t</Button>\r\n\t\t\t\t\t</Box>\r\n\t\t\t\t</Paper>\r\n\t\t\t</Dialog>\r\n\t\t</>\r\n\t);\r\n}\r\n\r\nexport function CallTransferDialog({ open }: any) {\r\n\tconst state = useSDKState();\r\n\r\n\tconst [transferCall] = usePostRequest<TransferCallRequest>({\r\n\t\tonSuccess: () => {\r\n\t\t\tsdkStateManager.setOpenCallTransferDialog(false);\r\n\t\t},\r\n\t});\r\n\r\n\tconst [currentselecteTab, setCurrentselecteTab] = useState(\"process\");\r\n\r\n\tconst [getIdelAgentsList, { data: idleAgentsList, isLoading: isIdleAgentsListLoading }] =\r\n\t\tusePostRequest<any>({\r\n\t\t\tdisabledSuccessToast: true,\r\n\t\t});\r\n\r\n\tconst [\r\n\t\tgetProcessAndQueuesList,\r\n\t\t{ data: processAndQueuesList, isLoading: isProcessAndQueuesListLoading },\r\n\t] = usePostRequest<{\r\n\t\tstatus: string;\r\n\t\tactive: boolean;\r\n\t\tprocess?: any[];\r\n\t\tqueue?: any[];\r\n\t}>({\r\n\t\tdisabledSuccessToast: true,\r\n\t});\r\n\r\n\tconst handleClose = () => {\r\n\t\tsdkStateManager.setOpenCallTransferDialog(false);\r\n\t};\r\n\r\n\tconst handleTransferCall = (data: any, type: string) => {\r\n\t\tif (type === \"PROCESS\") {\r\n\t\t\tconst payload = {\r\n\t\t\t\tmobile_number: state.callData?.phone_number ?? \"\",\r\n\t\t\t\tuserid: state.callData?.agent_id ?? \"\",\r\n\t\t\t\ttype: \"PROCESS\",\r\n\t\t\t\ttransfer_to: data?.process_name ?? \"\",\r\n\t\t\t\tcallreferenceid: state.callData?.convox_id ?? \"\",\r\n\t\t\t\tprocessid: String(state.callData?.process_id ?? \"\"),\r\n\t\t\t\tprocess_name: state.callData?.process_name ?? \"\",\r\n\t\t\t};\r\n\t\t\ttransferCall(END_POINT.TRANSFER_CALL, payload);\r\n\t\t} else if (type === \"QUEUE\") {\r\n\t\t\tconst payload = {\r\n\t\t\t\tmobile_number: state.callData?.phone_number ?? \"\",\r\n\t\t\t\tuserid: state.callData?.agent_id ?? \"\",\r\n\t\t\t\ttype: \"QUEUE\",\r\n\t\t\t\ttransfer_to: data?.queue_name ?? \"\",\r\n\t\t\t\tcallreferenceid: state.callData?.convox_id ?? \"\",\r\n\t\t\t\tprocessid: String(state.callData?.process_id ?? \"\"),\r\n\t\t\t\tprocess_name: state.callData?.process_name ?? \"\",\r\n\t\t\t};\r\n\t\t\ttransferCall(END_POINT.TRANSFER_CALL, payload);\r\n\t\t} else if (type === \"AGENT\") {\r\n\t\t\tconst payload = {\r\n\t\t\t\tmobile_number: state.callData?.phone_number ?? \"\",\r\n\t\t\t\tuserid: state.callData?.agent_id ?? \"\",\r\n\t\t\t\ttype: \"AGENT\",\r\n\t\t\t\ttransfer_to: data?.user_id ?? \"\",\r\n\t\t\t\tcallreferenceid: state.callData?.convox_id ?? \"\",\r\n\t\t\t\tprocessid: String(state.callData?.process_id ?? \"\"),\r\n\t\t\t\tprocess_name: state.callData?.process_name ?? \"\",\r\n\t\t\t};\r\n\t\t\ttransferCall(END_POINT.TRANSFER_CALL, payload);\r\n\t\t}\r\n\t};\r\n\r\n\tuseEffect(() => {\r\n\t\tgetIdelAgentsList(END_POINT.AGENTS_LIST, {\r\n\t\t\tstatus: \"IDLE\",\r\n\t\t\tactive: true,\r\n\t\t});\r\n\r\n\t\tgetProcessAndQueuesList(END_POINT.TRANSFER_TO_DETAILS, {\r\n\t\t\tstatus: \"ACTIVE\",\r\n\t\t\tactive: true,\r\n\t\t});\r\n\t}, []);\r\n\r\n\treturn (\r\n\t\t<>\r\n\t\t\t<Dialog\r\n\t\t\t\topen={open}\r\n\t\t\t\taria-labelledby=\"alert-dialog-title\"\r\n\t\t\t\taria-describedby=\"alert-dialog-description\"\r\n\t\t\t\tfullWidth\r\n\t\t\t\tmaxWidth={\"md\"}\r\n\t\t\t>\r\n\t\t\t\t<Paper sx={{ borderRadius: 2 }}>\r\n\t\t\t\t\t<Box\r\n\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\tdisplay: \"flex\",\r\n\t\t\t\t\t\t\tjustifyContent: \"space-between\",\r\n\t\t\t\t\t\t\talignItems: \"center\",\r\n\t\t\t\t\t\t\tpadding: \"4px 16px\",\r\n\t\t\t\t\t\t\tboxShadow: \"0px 1px 2px #f5f5f5ff\",\r\n\t\t\t\t\t\t}}\r\n\t\t\t\t\t>\r\n\t\t\t\t\t\t<Typography variant=\"body1\"> Call Transfer</Typography>\r\n\t\t\t\t\t\t<IconButton onClick={handleClose}>\r\n\t\t\t\t\t\t\t<Close />\r\n\t\t\t\t\t\t</IconButton>\r\n\t\t\t\t\t</Box>\r\n\r\n\t\t\t\t\t<Box\r\n\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\tboxShadow: \"1px 1px 4px #d3d3d3ff\",\r\n\t\t\t\t\t\t\tpadding: \"6px 10px\",\r\n\t\t\t\t\t\t\tmargin: \"10px\",\r\n\t\t\t\t\t\t\tborderRadius: \"10px\",\r\n\t\t\t\t\t\t}}\r\n\t\t\t\t\t>\r\n\t\t\t\t\t\t<Box sx={{ display: \"flex\", gap: 1 }}>\r\n\t\t\t\t\t\t\t<Button\r\n\t\t\t\t\t\t\t\tvariant={currentselecteTab === \"process\" ? \"contained\" : \"outlined\"}\r\n\t\t\t\t\t\t\t\tonClick={() => {\r\n\t\t\t\t\t\t\t\t\tsetCurrentselecteTab(\"process\");\r\n\t\t\t\t\t\t\t\t\tgetProcessAndQueuesList(END_POINT.TRANSFER_TO_DETAILS, {\r\n\t\t\t\t\t\t\t\t\t\tstatus: \"ACTIVE\",\r\n\t\t\t\t\t\t\t\t\t\tactive: true,\r\n\t\t\t\t\t\t\t\t\t});\r\n\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\tProcess\r\n\t\t\t\t\t\t\t</Button>\r\n\t\t\t\t\t\t\t<Button\r\n\t\t\t\t\t\t\t\tvariant={currentselecteTab === \"queues\" ? \"contained\" : \"outlined\"}\r\n\t\t\t\t\t\t\t\tonClick={() => {\r\n\t\t\t\t\t\t\t\t\tsetCurrentselecteTab(\"queues\");\r\n\t\t\t\t\t\t\t\t\tgetProcessAndQueuesList(END_POINT.TRANSFER_TO_DETAILS, {\r\n\t\t\t\t\t\t\t\t\t\tstatus: \"ACTIVE\",\r\n\t\t\t\t\t\t\t\t\t\tactive: true,\r\n\t\t\t\t\t\t\t\t\t});\r\n\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\tQueues\r\n\t\t\t\t\t\t\t</Button>\r\n\t\t\t\t\t\t\t<Button\r\n\t\t\t\t\t\t\t\tvariant={currentselecteTab === \"agents\" ? \"contained\" : \"outlined\"}\r\n\t\t\t\t\t\t\t\tonClick={() => {\r\n\t\t\t\t\t\t\t\t\tsetCurrentselecteTab(\"agents\");\r\n\t\t\t\t\t\t\t\t\tgetIdelAgentsList(END_POINT.AGENTS_LIST, {\r\n\t\t\t\t\t\t\t\t\t\tstatus: \"IDLE\",\r\n\t\t\t\t\t\t\t\t\t\tactive: true,\r\n\t\t\t\t\t\t\t\t\t});\r\n\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\tAgents\r\n\t\t\t\t\t\t\t</Button>\r\n\t\t\t\t\t\t</Box>\r\n\t\t\t\t\t\t{(isProcessAndQueuesListLoading || isIdleAgentsListLoading) && (\r\n\t\t\t\t\t\t\t<Box\r\n\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\tdisplay: \"flex\",\r\n\t\t\t\t\t\t\t\t\tjustifyContent: \"center\",\r\n\t\t\t\t\t\t\t\t\talignItems: \"center\",\r\n\t\t\t\t\t\t\t\t\theight: \"80px\",\r\n\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t<CircularProgress />{\" \"}\r\n\t\t\t\t\t\t\t</Box>\r\n\t\t\t\t\t\t)}\r\n\t\t\t\t\t\t{!isProcessAndQueuesListLoading &&\r\n\t\t\t\t\t\t\t!isIdleAgentsListLoading &&\r\n\t\t\t\t\t\t\tcurrentselecteTab === \"process\" && (\r\n\t\t\t\t\t\t\t\t<Box sx={{ display: \"flex\", gap: 1, flexWrap: \"wrap\" }}>\r\n\t\t\t\t\t\t\t\t\t{(\r\n\t\t\t\t\t\t\t\t\t\tprocessAndQueuesList?.data?.process &&\r\n\t\t\t\t\t\t\t\t\t\tprocessAndQueuesList?.data?.process?.length > 0\r\n\t\t\t\t\t\t\t\t\t) ?\r\n\t\t\t\t\t\t\t\t\t\tprocessAndQueuesList?.data?.process?.map((process: any, index: any) => (\r\n\t\t\t\t\t\t\t\t\t\t\t<Box\r\n\t\t\t\t\t\t\t\t\t\t\t\tkey={index}\r\n\t\t\t\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tp: 1,\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tdisplay: \"flex\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\talignItems: \"center\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tboxShadow: \"1px 1px 4px #d3d3d3ff\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tpadding: \"6px\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tborderRadius: \"10px\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\"&:hover\": { bgcolor: \"action.selected\" },\r\n\t\t\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t\t\t\t<Typography\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tvariant=\"body1\"\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tmx: 1,\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\twidth: \"200px\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tmaxWidth: \"250px\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tdisplay: \"flex\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\talignItems: \"center\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<SupportAgent sx={{ marginRight: \"4px\" }} />\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t{process.process_name}\r\n\t\t\t\t\t\t\t\t\t\t\t\t</Typography>\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t\t<IconButton\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tcolor=\"success\"\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tbgcolor: \"action.hover\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"&:hover\": { bgcolor: \"action.selected\" },\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tonClick={() => {\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\thandleTransferCall(process, \"PROCESS\");\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<Call />\r\n\t\t\t\t\t\t\t\t\t\t\t\t</IconButton>\r\n\t\t\t\t\t\t\t\t\t\t\t</Box>\r\n\t\t\t\t\t\t\t\t\t\t))\r\n\t\t\t\t\t\t\t\t\t:\t<Typography\r\n\t\t\t\t\t\t\t\t\t\t\tvariant=\"body1\"\r\n\t\t\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\t\t\tfontSize: \"16px\",\r\n\t\t\t\t\t\t\t\t\t\t\t\tletterSpacing: \"0.02em\",\r\n\t\t\t\t\t\t\t\t\t\t\t\ttextTransform: \"capitalize\",\r\n\t\t\t\t\t\t\t\t\t\t\t\tdisplay: \"flex\",\r\n\t\t\t\t\t\t\t\t\t\t\t\talignItems: \"center\",\r\n\t\t\t\t\t\t\t\t\t\t\t\tjustifyContent: \"center\",\r\n\t\t\t\t\t\t\t\t\t\t\t\twidth: \"100%\",\r\n\t\t\t\t\t\t\t\t\t\t\t\tmargin: \"10px 0px\",\r\n\t\t\t\t\t\t\t\t\t\t\t\tcolor: \"gray\",\r\n\t\t\t\t\t\t\t\t\t\t\t\theight: \"60px\",\r\n\t\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t\t\tNo Process Found\r\n\t\t\t\t\t\t\t\t\t\t</Typography>\r\n\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t</Box>\r\n\t\t\t\t\t\t\t)}\r\n\t\t\t\t\t\t{!isProcessAndQueuesListLoading &&\r\n\t\t\t\t\t\t\t!isIdleAgentsListLoading &&\r\n\t\t\t\t\t\t\tcurrentselecteTab === \"queues\" && (\r\n\t\t\t\t\t\t\t\t<Box sx={{ display: \"flex\", gap: 1, flexWrap: \"wrap\" }}>\r\n\t\t\t\t\t\t\t\t\t{(\r\n\t\t\t\t\t\t\t\t\t\tprocessAndQueuesList?.data?.queue &&\r\n\t\t\t\t\t\t\t\t\t\tprocessAndQueuesList?.data?.queue?.length > 0\r\n\t\t\t\t\t\t\t\t\t) ?\r\n\t\t\t\t\t\t\t\t\t\tprocessAndQueuesList?.data?.queue?.map((queue: any, index: any) => (\r\n\t\t\t\t\t\t\t\t\t\t\t<Box\r\n\t\t\t\t\t\t\t\t\t\t\t\tkey={index}\r\n\t\t\t\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tp: 1,\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tdisplay: \"flex\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\talignItems: \"center\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tboxShadow: \"1px 1px 4px #d3d3d3ff\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tpadding: \"6px\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tborderRadius: \"10px\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\"&:hover\": { bgcolor: \"action.selected\" },\r\n\t\t\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t\t\t\t<Typography\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tvariant=\"body1\"\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tmx: 1,\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\twidth: \"200px\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tmaxWidth: \"250px\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tdisplay: \"flex\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\talignItems: \"center\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<SupportAgent sx={{ marginRight: \"4px\" }} />\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t{queue.queue_name}\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t{(\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tprocessAndQueuesList?.data?.process?.find(\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t(process: any) => process.process_id === queue.process_id\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t)?.process_name\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t) ?\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<Typography\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tvariant=\"body1\"\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tfontSize: \"12px\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tfontWeight: \"600\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tletterSpacing: \"0.02em\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttextTransform: \"capitalize\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tcolor: \"gray\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t{\"(\" +\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tprocessAndQueuesList?.data?.process?.find(\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t(process: any) => process.process_id === queue.process_id\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t)?.process_name +\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\")\"}\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t</Typography>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t:\t\"\"}\r\n\t\t\t\t\t\t\t\t\t\t\t\t</Typography>\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t\t<IconButton\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tcolor=\"success\"\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tbgcolor: \"action.hover\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"&:hover\": { bgcolor: \"action.selected\" },\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tonClick={() => {\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\thandleTransferCall(queue, \"QUEUE\");\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<Call />\r\n\t\t\t\t\t\t\t\t\t\t\t\t</IconButton>\r\n\t\t\t\t\t\t\t\t\t\t\t</Box>\r\n\t\t\t\t\t\t\t\t\t\t))\r\n\t\t\t\t\t\t\t\t\t:\t<Typography\r\n\t\t\t\t\t\t\t\t\t\t\tvariant=\"body1\"\r\n\t\t\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\t\t\tfontSize: \"16px\",\r\n\t\t\t\t\t\t\t\t\t\t\t\tletterSpacing: \"0.02em\",\r\n\t\t\t\t\t\t\t\t\t\t\t\ttextTransform: \"capitalize\",\r\n\t\t\t\t\t\t\t\t\t\t\t\tdisplay: \"flex\",\r\n\t\t\t\t\t\t\t\t\t\t\t\talignItems: \"center\",\r\n\t\t\t\t\t\t\t\t\t\t\t\tjustifyContent: \"center\",\r\n\t\t\t\t\t\t\t\t\t\t\t\twidth: \"100%\",\r\n\t\t\t\t\t\t\t\t\t\t\t\tmargin: \"10px 0px\",\r\n\t\t\t\t\t\t\t\t\t\t\t\tcolor: \"gray\",\r\n\t\t\t\t\t\t\t\t\t\t\t\theight: \"60px\",\r\n\t\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t\t\tNo Queues Found\r\n\t\t\t\t\t\t\t\t\t\t</Typography>\r\n\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t</Box>\r\n\t\t\t\t\t\t\t)}\r\n\t\t\t\t\t\t{!isProcessAndQueuesListLoading &&\r\n\t\t\t\t\t\t\t!isIdleAgentsListLoading &&\r\n\t\t\t\t\t\t\tcurrentselecteTab === \"agents\" && (\r\n\t\t\t\t\t\t\t\t<Box sx={{ display: \"flex\", gap: 1, flexWrap: \"wrap\" }}>\r\n\t\t\t\t\t\t\t\t\t{idleAgentsList?.data && idleAgentsList?.data?.length > 0 ?\r\n\t\t\t\t\t\t\t\t\t\tidleAgentsList?.data?.map((agent: any, index: any) => (\r\n\t\t\t\t\t\t\t\t\t\t\t<Box\r\n\t\t\t\t\t\t\t\t\t\t\t\tkey={index}\r\n\t\t\t\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tp: 1,\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tdisplay: \"flex\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\talignItems: \"center\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tboxShadow: \"1px 1px 4px #d3d3d3ff\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tpadding: \"6px\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tborderRadius: \"10px\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\"&:hover\": { bgcolor: \"action.selected\" },\r\n\t\t\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t\t\t\t<Typography\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tvariant=\"body1\"\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tmx: 1,\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\twidth: \"200px\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tmaxWidth: \"250px\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tdisplay: \"flex\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\talignItems: \"center\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<SupportAgent sx={{ marginRight: \"4px\" }} />\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t{agent.name}\r\n\t\t\t\t\t\t\t\t\t\t\t\t</Typography>\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t\t<IconButton\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tcolor=\"success\"\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tbgcolor: \"action.hover\",\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"&:hover\": { bgcolor: \"action.selected\" },\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\t\t\t\tonClick={() => {\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\thandleTransferCall(agent, \"AGENT\");\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<Call />\r\n\t\t\t\t\t\t\t\t\t\t\t\t</IconButton>\r\n\t\t\t\t\t\t\t\t\t\t\t</Box>\r\n\t\t\t\t\t\t\t\t\t\t))\r\n\t\t\t\t\t\t\t\t\t:\t<Typography\r\n\t\t\t\t\t\t\t\t\t\t\tvariant=\"body1\"\r\n\t\t\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\t\t\tfontSize: \"16px\",\r\n\t\t\t\t\t\t\t\t\t\t\t\tletterSpacing: \"0.02em\",\r\n\t\t\t\t\t\t\t\t\t\t\t\ttextTransform: \"capitalize\",\r\n\t\t\t\t\t\t\t\t\t\t\t\tdisplay: \"flex\",\r\n\t\t\t\t\t\t\t\t\t\t\t\talignItems: \"center\",\r\n\t\t\t\t\t\t\t\t\t\t\t\tjustifyContent: \"center\",\r\n\t\t\t\t\t\t\t\t\t\t\t\twidth: \"100%\",\r\n\t\t\t\t\t\t\t\t\t\t\t\tmargin: \"10px 0px\",\r\n\t\t\t\t\t\t\t\t\t\t\t\tcolor: \"gray\",\r\n\t\t\t\t\t\t\t\t\t\t\t\theight: \"60px\",\r\n\t\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t\t\tNo Agents Found\r\n\t\t\t\t\t\t\t\t\t\t</Typography>\r\n\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t</Box>\r\n\t\t\t\t\t\t\t)}\r\n\t\t\t\t\t</Box>\r\n\t\t\t\t</Paper>\r\n\t\t\t</Dialog>\r\n\t\t</>\r\n\t);\r\n}\r\n\r\nexport function EndCallDispositionDialog({ open, setOpen, onSubmitDisposition }: any) {\r\n\tconst [formData, setFormData] = useState({\r\n\t\tdisposition: { label: \"Resolved\", value: \"RES\" },\r\n\t\tfollowUp: { label: \"No\", value: \"N\" },\r\n\t\tcallbackDate: \"\",\r\n\t\tcallbackHrs: \"\",\r\n\t\tcallbackMins: \"\",\r\n\t});\r\n\tconst dispositionOptions = [\r\n\t\t{ label: \"Not Interested\", value: \"NI\" },\r\n\t\t{ label: \"Resolved\", value: \"RES\" },\r\n\t];\r\n\tconst followUpOptions = [\r\n\t\t{ label: \"Yes\", value: \"Y\" },\r\n\t\t{ label: \"No\", value: \"N\" },\r\n\t];\r\n\r\n\tconst handleChange = (field: keyof typeof formData, value: { label: string } | null | string) => {\r\n\t\tsetFormData((prev) => ({ ...prev, [field]: value }));\r\n\t};\r\n\r\n\tconst handleReset = () => {\r\n\t\tsetFormData({\r\n\t\t\tdisposition: { label: \"Resolved\", value: \"RES\" },\r\n\t\t\tfollowUp: { label: \"No\", value: \"N\" },\r\n\t\t\tcallbackDate: \"\",\r\n\t\t\tcallbackHrs: \"\",\r\n\t\t\tcallbackMins: \"\",\r\n\t\t});\r\n\t};\r\n\r\n\tconst handleClose = () => {\r\n\t\thandleReset();\r\n\t\tsetOpen(false);\r\n\t};\r\n\r\n\treturn (\r\n\t\t<>\r\n\t\t\t<Dialog\r\n\t\t\t\topen={open}\r\n\t\t\t\taria-labelledby=\"alert-dialog-title\"\r\n\t\t\t\taria-describedby=\"alert-dialog-description\"\r\n\t\t\t\tfullWidth\r\n\t\t\t\tmaxWidth={\"xs\"}\r\n\t\t\t>\r\n\t\t\t\t<Paper sx={{ borderRadius: 2 }}>\r\n\t\t\t\t\t<Box\r\n\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\tdisplay: \"flex\",\r\n\t\t\t\t\t\t\tjustifyContent: \"center\",\r\n\t\t\t\t\t\t\talignItems: \"center\",\r\n\t\t\t\t\t\t\tpadding: \"4px 16px\",\r\n\t\t\t\t\t\t\tboxShadow: \"0px 1px 2px #f5f5f5ff\",\r\n\t\t\t\t\t\t}}\r\n\t\t\t\t\t>\r\n\t\t\t\t\t\t<Typography\r\n\t\t\t\t\t\t\tvariant=\"body1\"\r\n\t\t\t\t\t\t\tm={1}\r\n\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t{\" \"}\r\n\t\t\t\t\t\t\tCall Disposition\r\n\t\t\t\t\t\t</Typography>\r\n\t\t\t\t\t</Box>\r\n\r\n\t\t\t\t\t<Box\r\n\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\tboxShadow: \"1px 1px 4px #d3d3d3ff\",\r\n\t\t\t\t\t\t\tpadding: \"10px\",\r\n\t\t\t\t\t\t\tmargin: \"10px\",\r\n\t\t\t\t\t\t\tborderRadius: \"10px\",\r\n\t\t\t\t\t\t}}\r\n\t\t\t\t\t>\r\n\t\t\t\t\t\t<Box\r\n\t\t\t\t\t\t\tdisplay=\"flex\"\r\n\t\t\t\t\t\t\tgap={2}\r\n\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t<Autocomplete\r\n\t\t\t\t\t\t\t\tvalue={formData.disposition}\r\n\t\t\t\t\t\t\t\toptions={dispositionOptions}\r\n\t\t\t\t\t\t\t\tgetOptionLabel={(opt) => opt.label}\r\n\t\t\t\t\t\t\t\tonChange={(_, val) => handleChange(\"disposition\", val)}\r\n\t\t\t\t\t\t\t\tsize=\"small\"\r\n\t\t\t\t\t\t\t\trenderInput={(params) => (\r\n\t\t\t\t\t\t\t\t\t<TextField\r\n\t\t\t\t\t\t\t\t\t\t{...params}\r\n\t\t\t\t\t\t\t\t\t\tlabel=\"Disposition\"\r\n\t\t\t\t\t\t\t\t\t\tfullWidth\r\n\t\t\t\t\t\t\t\t\t/>\r\n\t\t\t\t\t\t\t\t)}\r\n\t\t\t\t\t\t\t\tsx={{ flex: 1 }}\r\n\t\t\t\t\t\t\t/>\r\n\t\t\t\t\t\t\t<Autocomplete\r\n\t\t\t\t\t\t\t\toptions={followUpOptions}\r\n\t\t\t\t\t\t\t\tgetOptionLabel={(opt) => opt.label}\r\n\t\t\t\t\t\t\t\tvalue={formData.followUp}\r\n\t\t\t\t\t\t\t\tonChange={(_, val) => handleChange(\"followUp\", val)}\r\n\t\t\t\t\t\t\t\tsize=\"small\"\r\n\t\t\t\t\t\t\t\trenderInput={(params) => (\r\n\t\t\t\t\t\t\t\t\t<TextField\r\n\t\t\t\t\t\t\t\t\t\t{...params}\r\n\t\t\t\t\t\t\t\t\t\tlabel=\"Follow Up\"\r\n\t\t\t\t\t\t\t\t\t\tfullWidth\r\n\t\t\t\t\t\t\t\t\t/>\r\n\t\t\t\t\t\t\t\t)}\r\n\t\t\t\t\t\t\t\tsx={{ flex: 1 }}\r\n\t\t\t\t\t\t\t/>\r\n\t\t\t\t\t\t</Box>\r\n\r\n\t\t\t\t\t\t{formData?.followUp?.label?.toLowerCase() === \"yes\" && (\r\n\t\t\t\t\t\t\t<Box\r\n\t\t\t\t\t\t\t\tdisplay=\"flex\"\r\n\t\t\t\t\t\t\t\tgap={2}\r\n\t\t\t\t\t\t\t\tmt={2}\r\n\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t<TextField\r\n\t\t\t\t\t\t\t\t\tsize=\"small\"\r\n\t\t\t\t\t\t\t\t\tlabel=\"Callback Date\"\r\n\t\t\t\t\t\t\t\t\ttype=\"date\"\r\n\t\t\t\t\t\t\t\t\tslotProps={{\r\n\t\t\t\t\t\t\t\t\t\tinputLabel: { shrink: true },\r\n\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\tvalue={formData.callbackDate}\r\n\t\t\t\t\t\t\t\t\tonChange={(e) => handleChange(\"callbackDate\", e.target.value)}\r\n\t\t\t\t\t\t\t\t\tfullWidth\r\n\t\t\t\t\t\t\t\t\tsx={{ flex: 1 }}\r\n\t\t\t\t\t\t\t\t/>\r\n\t\t\t\t\t\t\t\t<TextField\r\n\t\t\t\t\t\t\t\t\tsize=\"small\"\r\n\t\t\t\t\t\t\t\t\tlabel=\"Hours (0-23)\"\r\n\t\t\t\t\t\t\t\t\ttype=\"text\"\r\n\t\t\t\t\t\t\t\t\tvalue={formData.callbackHrs}\r\n\t\t\t\t\t\t\t\t\tonChange={(e) => handleChange(\"callbackHrs\", e.target.value)}\r\n\t\t\t\t\t\t\t\t\tfullWidth\r\n\t\t\t\t\t\t\t\t\tsx={{ flex: 1 }}\r\n\t\t\t\t\t\t\t\t/>\r\n\t\t\t\t\t\t\t</Box>\r\n\t\t\t\t\t\t)}\r\n\t\t\t\t\t\t{formData?.followUp?.label?.toLowerCase() === \"yes\" && (\r\n\t\t\t\t\t\t\t<Box\r\n\t\t\t\t\t\t\t\tdisplay=\"flex\"\r\n\t\t\t\t\t\t\t\tgap={2}\r\n\t\t\t\t\t\t\t\tmt={2}\r\n\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t<TextField\r\n\t\t\t\t\t\t\t\t\tsize=\"small\"\r\n\t\t\t\t\t\t\t\t\tlabel=\"Minutes (0-59)\"\r\n\t\t\t\t\t\t\t\t\ttype=\"text\"\r\n\t\t\t\t\t\t\t\t\tvalue={formData.callbackMins}\r\n\t\t\t\t\t\t\t\t\tonChange={(e) => handleChange(\"callbackMins\", e.target.value)}\r\n\t\t\t\t\t\t\t\t\tfullWidth\r\n\t\t\t\t\t\t\t\t\tsx={{ flex: 1 }}\r\n\t\t\t\t\t\t\t\t/>\r\n\t\t\t\t\t\t\t\t<Box sx={{ flex: 1 }}></Box>\r\n\t\t\t\t\t\t\t</Box>\r\n\t\t\t\t\t\t)}\r\n\t\t\t\t\t</Box>\r\n\r\n\t\t\t\t\t<Box\r\n\t\t\t\t\t\ttextAlign=\"right\"\r\n\t\t\t\t\t\tm={2}\r\n\t\t\t\t\t>\r\n\t\t\t\t\t\t<Button\r\n\t\t\t\t\t\t\tvariant=\"outlined\"\r\n\t\t\t\t\t\t\tcolor=\"error\"\r\n\t\t\t\t\t\t\tsize=\"large\"\r\n\t\t\t\t\t\t\tonClick={handleClose}\r\n\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\tpx: 2,\r\n\t\t\t\t\t\t\t\tmx: 1,\r\n\t\t\t\t\t\t\t\tborderRadius: \"10px\",\r\n\t\t\t\t\t\t\t\ttextTransform: \"capitalize\",\r\n\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\tcancel\r\n\t\t\t\t\t\t</Button>\r\n\t\t\t\t\t\t<Button\r\n\t\t\t\t\t\t\tvariant=\"contained\"\r\n\t\t\t\t\t\t\tcolor=\"primary\"\r\n\t\t\t\t\t\t\tsize=\"large\"\r\n\t\t\t\t\t\t\tonClick={() => onSubmitDisposition(formData)}\r\n\t\t\t\t\t\t\tsx={{ px: 2, borderRadius: \"10px\", textTransform: \"capitalize\" }}\r\n\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\tSubmit\r\n\t\t\t\t\t\t</Button>\r\n\t\t\t\t\t</Box>\r\n\t\t\t\t</Paper>\r\n\t\t\t</Dialog>\r\n\t\t</>\r\n\t);\r\n}\r\n\r\nexport function ProcessorListDialog({\r\n\topen,\r\n\tsetOpen,\r\n\tprocessList = null,\r\n\thandleSelectedProcessor,\r\n}: any) {\r\n\tconst handleClose = () => {\r\n\t\tsetOpen(false);\r\n\t};\r\n\r\n\treturn (\r\n\t\t<>\r\n\t\t\t<Dialog\r\n\t\t\t\topen={open}\r\n\t\t\t\taria-labelledby=\"alert-dialog-title\"\r\n\t\t\t\taria-describedby=\"alert-dialog-description\"\r\n\t\t\t\tmaxWidth={\"xs\"}\r\n\t\t\t>\r\n\t\t\t\t<Paper sx={{ borderRadius: 2 }}>\r\n\t\t\t\t\t<Box\r\n\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\tdisplay: \"flex\",\r\n\t\t\t\t\t\t\tjustifyContent: \"space-between\",\r\n\t\t\t\t\t\t\talignItems: \"center\",\r\n\t\t\t\t\t\t\tpadding: \"4px 16px\",\r\n\t\t\t\t\t\t\tboxShadow: \"0px 1px 2px #f5f5f5ff\",\r\n\t\t\t\t\t\t}}\r\n\t\t\t\t\t>\r\n\t\t\t\t\t\t<Typography variant=\"body1\"> Process List</Typography>\r\n\t\t\t\t\t\t<IconButton onClick={handleClose}>\r\n\t\t\t\t\t\t\t<Close />\r\n\t\t\t\t\t\t</IconButton>\r\n\t\t\t\t\t</Box>\r\n\r\n\t\t\t\t\t<Box\r\n\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\tboxShadow: \"1px 1px 4px #d3d3d3ff\",\r\n\t\t\t\t\t\t\tpadding: \"6px 10px\",\r\n\t\t\t\t\t\t\tmargin: \"10px\",\r\n\t\t\t\t\t\t\tborderRadius: \"10px\",\r\n\t\t\t\t\t\t}}\r\n\t\t\t\t\t>\r\n\t\t\t\t\t\t{processList.length > 0 ?\r\n\t\t\t\t\t\t\tprocessList?.map((process: any, index: any) => (\r\n\t\t\t\t\t\t\t\t<Box\r\n\t\t\t\t\t\t\t\t\tkey={index}\r\n\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\tp: 1,\r\n\t\t\t\t\t\t\t\t\t\tdisplay: \"flex\",\r\n\t\t\t\t\t\t\t\t\t\talignItems: \"center\",\r\n\t\t\t\t\t\t\t\t\t\tboxShadow: \"1px 1px 4px #d3d3d3ff\",\r\n\t\t\t\t\t\t\t\t\t\tpadding: \"6px\",\r\n\t\t\t\t\t\t\t\t\t\tmargin: \"10px 0px\",\r\n\t\t\t\t\t\t\t\t\t\tborderRadius: \"10px\",\r\n\t\t\t\t\t\t\t\t\t\tcursor: \"pointer\",\r\n\t\t\t\t\t\t\t\t\t\t\"&:hover\": { bgcolor: \"action.selected\" },\r\n\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\tonClick={() => {\r\n\t\t\t\t\t\t\t\t\t\thandleSelectedProcessor(process);\r\n\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t<Typography\r\n\t\t\t\t\t\t\t\t\t\tvariant=\"body1\"\r\n\t\t\t\t\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\t\t\t\t\tmx: 1,\r\n\t\t\t\t\t\t\t\t\t\t\twidth: \"200px\",\r\n\t\t\t\t\t\t\t\t\t\t\tmaxWidth: \"250px\",\r\n\t\t\t\t\t\t\t\t\t\t\tdisplay: \"flex\",\r\n\t\t\t\t\t\t\t\t\t\t\talignItems: \"center\",\r\n\t\t\t\t\t\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\t>\r\n\t\t\t\t\t\t\t\t\t\t<SupportAgent sx={{ marginRight: \"4px\" }} />\r\n\t\t\t\t\t\t\t\t\t\t{process.process_name}\r\n\t\t\t\t\t\t\t\t\t</Typography>\r\n\t\t\t\t\t\t\t\t</Box>\r\n\t\t\t\t\t\t\t))\r\n\t\t\t\t\t\t:\tnull}\r\n\t\t\t\t\t</Box>\r\n\t\t\t\t</Paper>\r\n\t\t\t</Dialog>\r\n\t\t</>\r\n\t);\r\n}\r\n\r\nexport function CallHistoryDialog({ open, setOpen }: any) {\r\n\tconst handleClose = () => {\r\n\t\tsetOpen(false);\r\n\t};\r\n\r\n\treturn (\r\n\t\t<>\r\n\t\t\t<Dialog\r\n\t\t\t\topen={open}\r\n\t\t\t\taria-labelledby=\"alert-dialog-title\"\r\n\t\t\t\taria-describedby=\"alert-dialog-description\"\r\n\t\t\t\tfullWidth\r\n\t\t\t\tmaxWidth={\"md\"}\r\n\t\t\t>\r\n\t\t\t\t<Paper sx={{ borderRadius: 2 }}>\r\n\t\t\t\t\t<Box\r\n\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\tdisplay: \"flex\",\r\n\t\t\t\t\t\t\tjustifyContent: \"space-between\",\r\n\t\t\t\t\t\t\talignItems: \"center\",\r\n\t\t\t\t\t\t\tpadding: \"4px 16px\",\r\n\t\t\t\t\t\t\tboxShadow: \"0px 1px 2px #f5f5f5ff\",\r\n\t\t\t\t\t\t}}\r\n\t\t\t\t\t>\r\n\t\t\t\t\t\t<Typography variant=\"body1\"> Call History</Typography>\r\n\t\t\t\t\t\t<IconButton onClick={handleClose}>\r\n\t\t\t\t\t\t\t<Close />\r\n\t\t\t\t\t\t</IconButton>\r\n\t\t\t\t\t</Box>\r\n\r\n\t\t\t\t\t<Box\r\n\t\t\t\t\t\tsx={{\r\n\t\t\t\t\t\t\tboxShadow: \"1px 1px 4px #d3d3d3ff\",\r\n\t\t\t\t\t\t\tmargin: \"10px\",\r\n\t\t\t\t\t\t\tborderRadius: \"10px\",\r\n\t\t\t\t\t\t\ttextAlign: \"center\",\r\n\t\t\t\t\t\t\tfontSize: \"16px\",\r\n\t\t\t\t\t\t\tfontWeight: \"bold\",\r\n\t\t\t\t\t\t}}\r\n\t\t\t\t\t\tp={6}\r\n\t\t\t\t\t>\r\n\t\t\t\t\t\tComing Soon...\r\n\t\t\t\t\t</Box>\r\n\t\t\t\t</Paper>\r\n\t\t\t</Dialog>\r\n\t\t</>\r\n\t);\r\n}\r\n","import { SxProps, useTheme } from \"@mui/material\";\r\n\r\nconst useStyles = ({\r\n disabled,\r\n enabled,\r\n outlined,\r\n}: {\r\n disabled: SxProps;\r\n enabled: SxProps;\r\n outlined: SxProps;\r\n}): {\r\n disabled: SxProps;\r\n enabled: SxProps;\r\n outlined: SxProps;\r\n} => {\r\n const theme = useTheme();\r\n return {\r\n disabled: {\r\n padding: \"0px\",\r\n margin: \"0px\",\r\n minWidth: \"40px !important\",\r\n borderRadius: \"16px\",\r\n border: `1px solid rgb(206, 204, 204)`,\r\n height: \"40px\",\r\n \"&:hover\": {\r\n boxShadow: \" 0px 2px 2px rgba(0, 0, 0, 0.79)\",\r\n border: `1px solid ${theme.palette.primary.main}`,\r\n },\r\n \"&:active\": {\r\n bgcolor: 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