analytica-frontend-lib 1.7.21 → 1.7.23

package/dist/{chunk-CYSODZGX.js → chunk-27Y6V3GM.js}

@@ -20,7 +20,7 @@ var _chunkBIKQB5M6js = require('./chunk-BIKQB5M6.js');
 
 
 
-var _chunkPOT3ALY3js = require('./chunk-POT3ALY3.js');
+var _chunk5DINXU6Wjs = require('./chunk-5DINXU6W.js');
 
 
 var _chunk64WFAQC6js = require('./chunk-64WFAQC6.js');
@@ -59,10 +59,10 @@ var buildPendingMessage = (content, files, user) => {
   pendingSequence += 1;
   return {
     id: `pending-${pendingSequence}`,
-    senderId: _chunkPOT3ALY3js.SUPPORT_CHAT_GUEST_SENDER_ID,
+    senderId: _chunk5DINXU6Wjs.SUPPORT_CHAT_GUEST_SENDER_ID,
     senderName: _optionalChain([user, 'optionalAccess', _2 => _2.name]) || "Voc\xEA",
     senderPhoto: null,
-    senderRole: _optionalChain([user, 'optionalAccess', _3 => _3.email]) ? _chunkPOT3ALY3js.SUPPORT_CHAT_AUTHOR.USER : _chunkPOT3ALY3js.SUPPORT_CHAT_AUTHOR.GUEST,
+    senderRole: _optionalChain([user, 'optionalAccess', _3 => _3.email]) ? _chunk5DINXU6Wjs.SUPPORT_CHAT_AUTHOR.USER : _chunk5DINXU6Wjs.SUPPORT_CHAT_AUTHOR.GUEST,
     content,
     messageType: "text",
     createdAt: (/* @__PURE__ */ new Date()).toISOString(),
@@ -89,8 +89,31 @@ var useSupportChat = ({
   const [messages, setMessages] = _react.useState.call(void 0, []);
   const [sending, setSending] = _react.useState.call(void 0, false);
   const [error, setError] = _react.useState.call(void 0, null);
+  const [restored, setRestored] = _react.useState.call(void 0, false);
   const sendingRef = _react.useRef.call(void 0, false);
   const ticketId = _optionalChain([ticket, 'optionalAccess', _4 => _4.id]);
+  const userEmail = _optionalChain([user, 'optionalAccess', _5 => _5.email]);
+  const ticketRef = _react.useRef.call(void 0, ticket);
+  ticketRef.current = ticket;
+  _react.useEffect.call(void 0, () => {
+    if (!adapter.restoreConversation) return;
+    let active = true;
+    adapter.restoreConversation({ email: userEmail }).then((resumed) => {
+      if (!active || !resumed) return;
+      if (ticketRef.current || sendingRef.current) return;
+      setTicket(resumed.ticket);
+      setMessages(resumed.messages);
+      setRestored(true);
+    }).catch(() => {
+    });
+    return () => {
+      active = false;
+    };
+  }, [adapter, userEmail]);
+  const closed = _optionalChain([ticket, 'optionalAccess', _6 => _6.status]) === _chunk5DINXU6Wjs.SUPPORT_CHAT_STATUS.FECHADO;
+  _react.useEffect.call(void 0, () => {
+    if (closed) _optionalChain([adapter, 'access', _7 => _7.forgetConversation, 'optionalCall', _8 => _8()]);
+  }, [adapter, closed]);
   _react.useEffect.call(void 0, () => {
     if (!ticketId) return;
     const handleEvent = (event) => {
@@ -108,7 +131,7 @@ var useSupportChat = ({
         case "ticket_updated": {
           const { ticketId: id, ...rest } = event.payload;
           setTicket(
-            (current) => _optionalChain([current, 'optionalAccess', _5 => _5.id]) === id ? { ...current, ...rest } : current
+            (current) => _optionalChain([current, 'optionalAccess', _9 => _9.id]) === id ? { ...current, ...rest } : current
           );
           break;
         }
@@ -144,8 +167,8 @@ var useSupportChat = ({
           message: text,
           channel,
           institutionId,
-          requesterName: _optionalChain([user, 'optionalAccess', _6 => _6.name]),
-          email: _optionalChain([user, 'optionalAccess', _7 => _7.email]),
+          requesterName: _optionalChain([user, 'optionalAccess', _10 => _10.name]),
+          email: _optionalChain([user, 'optionalAccess', _11 => _11.email]),
           files
         });
         setTicket(started.ticket);
@@ -172,7 +195,7 @@ var useSupportChat = ({
         return true;
       } catch (contactError) {
         setError(
-          _optionalChain([contactError, 'optionalAccess', _8 => _8.response, 'optionalAccess', _9 => _9.status]) === 409 ? "O e-mail deste atendimento j\xE1 foi informado" : "N\xE3o foi poss\xEDvel salvar seus dados. Tente de novo."
+          _optionalChain([contactError, 'optionalAccess', _12 => _12.response, 'optionalAccess', _13 => _13.status]) === 409 ? "O e-mail deste atendimento j\xE1 foi informado" : "N\xE3o foi poss\xEDvel salvar seus dados. Tente de novo."
         );
         return false;
       }
@@ -180,16 +203,19 @@ var useSupportChat = ({
     [adapter, ticketId]
   );
   const reset = _react.useCallback.call(void 0, () => {
+    _optionalChain([adapter, 'access', _14 => _14.forgetConversation, 'optionalCall', _15 => _15()]);
     setTicket(null);
     setMessages([]);
     setError(null);
-  }, []);
+    setRestored(false);
+  }, [adapter]);
   return {
     ticket,
     messages,
     sending,
     error,
-    closed: _optionalChain([ticket, 'optionalAccess', _10 => _10.status]) === _chunkPOT3ALY3js.SUPPORT_CHAT_STATUS.FECHADO,
+    closed,
+    restored,
     send,
     updateContact: adapter.updateContact ? updateContact : void 0,
     reset
@@ -370,7 +396,7 @@ var SupportChatArticleView = ({
     () => article ? _chunkBIKQB5M6js.embedVideoLinks.call(void 0, article.body) : "",
     [article]
   );
-  const title = _nullishCoalesce(_nullishCoalesce(_optionalChain([article, 'optionalAccess', _11 => _11.title]), () => ( initialTitle)), () => ( "Artigo"));
+  const title = _nullishCoalesce(_nullishCoalesce(_optionalChain([article, 'optionalAccess', _16 => _16.title]), () => ( initialTitle)), () => ( "Artigo"));
   return /* @__PURE__ */ _jsxruntime.jsxs.call(void 0, 
     "div",
     {
@@ -444,7 +470,7 @@ var SupportChatArticleView = ({
               children: title
             }
           ),
-          _optionalChain([article, 'optionalAccess', _12 => _12.updatedAt]) && /* @__PURE__ */ _jsxruntime.jsxs.call(void 0, _chunkANT66KVKjs.Text_default, { size: "xs", color: "text-text-500", className: "mt-1", children: [
+          _optionalChain([article, 'optionalAccess', _17 => _17.updatedAt]) && /* @__PURE__ */ _jsxruntime.jsxs.call(void 0, _chunkANT66KVKjs.Text_default, { size: "xs", color: "text-text-500", className: "mt-1", children: [
             "Atualizado em ",
             formatUpdatedAt(article.updatedAt)
           ] }),
@@ -469,22 +495,22 @@ var SupportChatArticleView = ({
 
 
 var SUPPORT_CHAT_ACCEPT = Object.keys(
-  _chunkPOT3ALY3js.SUPPORT_CHAT_ATTACHMENT_RULES
+  _chunk5DINXU6Wjs.SUPPORT_CHAT_ATTACHMENT_RULES
 ).join(",");
-var isImage = (mimeType) => Boolean(_optionalChain([mimeType, 'optionalAccess', _13 => _13.startsWith, 'call', _14 => _14("image/")]));
-var isVideo = (mimeType) => Boolean(_optionalChain([mimeType, 'optionalAccess', _15 => _15.startsWith, 'call', _16 => _16("video/")]));
+var isImage = (mimeType) => Boolean(_optionalChain([mimeType, 'optionalAccess', _18 => _18.startsWith, 'call', _19 => _19("image/")]));
+var isVideo = (mimeType) => Boolean(_optionalChain([mimeType, 'optionalAccess', _20 => _20.startsWith, 'call', _21 => _21("video/")]));
 var formatSize = (bytes) => `${Math.round(bytes / (1024 * 1024))} MB`;
 var pickAttachments = (current, picked) => {
   const accepted = [...current];
   let problem = null;
   for (const file of picked) {
-    const maxBytes = _chunkPOT3ALY3js.SUPPORT_CHAT_ATTACHMENT_RULES[file.type];
+    const maxBytes = _chunk5DINXU6Wjs.SUPPORT_CHAT_ATTACHMENT_RULES[file.type];
     if (!maxBytes) {
       problem = "Envie imagens (JPG, PNG, GIF, WEBP), PDF ou v\xEDdeo (MP4, WEBM, MOV)";
     } else if (file.size > maxBytes) {
       problem = `${file.name} passa de ${formatSize(maxBytes)}`;
-    } else if (accepted.length >= _chunkPOT3ALY3js.SUPPORT_CHAT_MAX_ATTACHMENTS) {
-      problem = `M\xE1ximo de ${_chunkPOT3ALY3js.SUPPORT_CHAT_MAX_ATTACHMENTS} arquivos por mensagem`;
+    } else if (accepted.length >= _chunk5DINXU6Wjs.SUPPORT_CHAT_MAX_ATTACHMENTS) {
+      problem = `M\xE1ximo de ${_chunk5DINXU6Wjs.SUPPORT_CHAT_MAX_ATTACHMENTS} arquivos por mensagem`;
     } else {
       accepted.push(file);
     }
@@ -587,7 +613,7 @@ var MessageText = ({
     const url = raw.replace(TRAILING_PUNCTUATION, "");
     const start = _nullishCoalesce(match.index, () => ( 0));
     if (start > cursor) parts.push(text.slice(cursor, start));
-    const articleId = onOpenArticle ? _optionalChain([ARTICLE_PATH, 'access', _17 => _17.exec, 'call', _18 => _18(url), 'optionalAccess', _19 => _19[1]]) : void 0;
+    const articleId = onOpenArticle ? _optionalChain([ARTICLE_PATH, 'access', _22 => _22.exec, 'call', _23 => _23(url), 'optionalAccess', _24 => _24[1]]) : void 0;
     parts.push(
       /* @__PURE__ */ _jsxruntime.jsx.call(void 0, 
         "a",
@@ -598,7 +624,7 @@ var MessageText = ({
           className: "underline break-all",
           onClick: articleId ? (event) => {
             event.preventDefault();
-            _optionalChain([onOpenArticle, 'optionalCall', _20 => _20(articleId)]);
+            _optionalChain([onOpenArticle, 'optionalCall', _25 => _25(articleId)]);
           } : void 0,
           children: url
         },
@@ -614,7 +640,7 @@ var MessageText = ({
 // src/components/SupportChatWidget/SupportChatWidget.tsx
 
 var formatNewMessagesLabel = (count) => count === 1 ? "1 nova mensagem" : `${count} novas mensagens`;
-var isOwnMessage = (message) => message.senderRole === _chunkPOT3ALY3js.SUPPORT_CHAT_AUTHOR.USER || message.senderRole === _chunkPOT3ALY3js.SUPPORT_CHAT_AUTHOR.GUEST;
+var isOwnMessage = (message) => message.senderRole === _chunk5DINXU6Wjs.SUPPORT_CHAT_AUTHOR.USER || message.senderRole === _chunk5DINXU6Wjs.SUPPORT_CHAT_AUTHOR.GUEST;
 var formatTime = (createdAt) => new Date(createdAt).toLocaleTimeString("pt-BR", {
   hour: "2-digit",
   minute: "2-digit"
@@ -643,7 +669,7 @@ var FaqReference = ({
     content = /* @__PURE__ */ _jsxruntime.jsx.call(void 0, 
       "a",
       {
-        href: _nullishCoalesce(_optionalChain([faqArticleUrl, 'optionalCall', _21 => _21(faq.id)]), () => ( "#")),
+        href: _nullishCoalesce(_optionalChain([faqArticleUrl, 'optionalCall', _26 => _26(faq.id)]), () => ( "#")),
         onClick: (event) => {
           event.preventDefault();
           onOpenArticle(faq);
@@ -713,7 +739,7 @@ var SupportChatWidget = ({
   flags,
   ...props
 }) => {
-  const hidden = _optionalChain([flags, 'optionalAccess', _22 => _22.enabled]) === false || _optionalChain([flags, 'optionalAccess', _23 => _23.chat]) === false || _optionalChain([flags, 'optionalAccess', _24 => _24.supportType]) === "ZENDESK" /* ZENDESK */;
+  const hidden = _optionalChain([flags, 'optionalAccess', _27 => _27.enabled]) === false || _optionalChain([flags, 'optionalAccess', _28 => _28.chat]) === false || _optionalChain([flags, 'optionalAccess', _29 => _29.supportType]) === "ZENDESK" /* ZENDESK */;
   if (hidden) return null;
   return /* @__PURE__ */ _jsxruntime.jsx.call(void 0, SupportChatWidgetContent, { ...props });
 };
@@ -740,7 +766,16 @@ var SupportChatWidgetContent = ({
   const listRef = _react.useRef.call(void 0, null);
   const fileInputRef = _react.useRef.call(void 0, null);
   const seenCount = _react.useRef.call(void 0, 0);
-  const { messages, sending, error, closed, send, updateContact, reset } = useSupportChat({
+  const {
+    messages,
+    sending,
+    error,
+    closed,
+    restored,
+    send,
+    updateContact,
+    reset
+  } = useSupportChat({
     adapter,
     channel,
     institutionId,
@@ -749,7 +784,7 @@ var SupportChatWidgetContent = ({
   const [savedContactRequests, setSavedContactRequests] = _react.useState.call(void 0, 
     []
   );
-  const contactRequest = updateContact ? [...messages].reverse().find((message) => _optionalChain([message, 'access', _25 => _25.contactRequest, 'optionalAccess', _26 => _26.length])) : void 0;
+  const contactRequest = updateContact ? [...messages].reverse().find((message) => _optionalChain([message, 'access', _30 => _30.contactRequest, 'optionalAccess', _31 => _31.length])) : void 0;
   const awaitingContact = !!contactRequest && !savedContactRequests.includes(contactRequest.id);
   const isOpen = windowState === "open";
   const canOpenArticle = !!adapter.getArticle && !!institutionId;
@@ -770,28 +805,28 @@ var SupportChatWidgetContent = ({
     setArticle(null);
     setExpanded(false);
   };
-  const title = _nullishCoalesce(_optionalChain([theme, 'optionalAccess', _27 => _27.title]), () => ( "Suporte"));
-  const left = _optionalChain([theme, 'optionalAccess', _28 => _28.position]) === "bottom-left";
-  const accentStyle = _optionalChain([theme, 'optionalAccess', _29 => _29.primaryColor]) ? { backgroundColor: theme.primaryColor } : void 0;
+  const title = _nullishCoalesce(_optionalChain([theme, 'optionalAccess', _32 => _32.title]), () => ( "Suporte"));
+  const left = _optionalChain([theme, 'optionalAccess', _33 => _33.position]) === "bottom-left";
+  const accentStyle = _optionalChain([theme, 'optionalAccess', _34 => _34.primaryColor]) ? { backgroundColor: theme.primaryColor } : void 0;
   _react.useEffect.call(void 0, () => {
     const fresh = messages.slice(seenCount.current);
     seenCount.current = messages.length;
-    if (isOpen) return;
+    if (isOpen || restored && fresh.length === messages.length) return;
     const replies = fresh.filter((message) => !isOwnMessage(message)).length;
     if (replies) setUnread((count) => count + replies);
-  }, [messages, isOpen]);
+  }, [messages, isOpen, restored]);
   _react.useEffect.call(void 0, () => {
     if (!isOpen || article) return;
     setUnread(0);
-    _optionalChain([listRef, 'access', _30 => _30.current, 'optionalAccess', _31 => _31.scrollTo, 'optionalCall', _32 => _32({ top: listRef.current.scrollHeight })]);
+    _optionalChain([listRef, 'access', _35 => _35.current, 'optionalAccess', _36 => _36.scrollTo, 'optionalCall', _37 => _37({ top: listRef.current.scrollHeight })]);
   }, [isOpen, messages, article]);
   const open = () => {
     setWindowState("open");
-    _optionalChain([onOpen, 'optionalCall', _33 => _33()]);
+    _optionalChain([onOpen, 'optionalCall', _38 => _38()]);
   };
   const close = () => {
     setWindowState("closed");
-    _optionalChain([onClose, 'optionalCall', _34 => _34()]);
+    _optionalChain([onClose, 'optionalCall', _39 => _39()]);
   };
   const startOver = () => {
     setDraft("");
@@ -811,7 +846,7 @@ var SupportChatWidgetContent = ({
     setFileError(null);
     const message = await send(content, pending);
     if (message) {
-      _optionalChain([onSend, 'optionalCall', _35 => _35(message)]);
+      _optionalChain([onSend, 'optionalCall', _40 => _40(message)]);
     } else {
       setDraft(content);
       setFiles(pending);
@@ -858,7 +893,7 @@ var SupportChatWidgetContent = ({
                 expanded,
                 onToggleExpanded: () => setExpanded((value) => !value),
                 onBack: closeArticle,
-                externalUrl: _optionalChain([faqArticleUrl, 'optionalCall', _36 => _36(article.id)]),
+                externalUrl: _optionalChain([faqArticleUrl, 'optionalCall', _41 => _41(article.id)]),
                 accentStyle
               }
             ) : /* @__PURE__ */ _jsxruntime.jsxs.call(void 0, _jsxruntime.Fragment, { children: [
@@ -903,11 +938,11 @@ var SupportChatWidgetContent = ({
                     onOpenArticle: openArticle
                   }
                 ),
-                updateContact && message.id === _optionalChain([contactRequest, 'optionalAccess', _37 => _37.id]) && message.contactRequest && /* @__PURE__ */ _jsxruntime.jsx.call(void 0, 
+                updateContact && message.id === _optionalChain([contactRequest, 'optionalAccess', _42 => _42.id]) && message.contactRequest && /* @__PURE__ */ _jsxruntime.jsx.call(void 0, 
                   SupportChatContactForm,
                   {
                     fields: message.contactRequest,
-                    accentColor: _optionalChain([theme, 'optionalAccess', _38 => _38.primaryColor]),
+                    accentColor: _optionalChain([theme, 'optionalAccess', _43 => _43.primaryColor]),
                     onSubmit: async (contact) => {
                       const ok = await updateContact(contact);
                       if (ok) {
@@ -970,8 +1005,8 @@ var SupportChatWidgetContent = ({
                         {
                           variant: "raw",
                           "aria-label": "Anexar arquivo",
-                          disabled: sending || awaitingContact || files.length >= _chunkPOT3ALY3js.SUPPORT_CHAT_MAX_ATTACHMENTS,
-                          onClick: () => _optionalChain([fileInputRef, 'access', _39 => _39.current, 'optionalAccess', _40 => _40.click, 'call', _41 => _41()]),
+                          disabled: sending || awaitingContact || files.length >= _chunk5DINXU6Wjs.SUPPORT_CHAT_MAX_ATTACHMENTS,
+                          onClick: () => _optionalChain([fileInputRef, 'access', _44 => _44.current, 'optionalAccess', _45 => _45.click, 'call', _46 => _46()]),
                           className: "p-2 rounded-full text-text-600 hover:bg-background-100 disabled:opacity-50",
                           children: /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _react3.PaperclipIcon, { size: 20 })
                         }
@@ -1041,15 +1076,39 @@ var SupportChatWidgetContent = ({
 
 
 // src/components/SupportChatWidget/guestSupportChatAdapter.ts
+var DEFAULT_STORAGE_KEY = "analytica:support-chat";
+var readStoredSession = (key) => {
+  try {
+    const raw = _optionalChain([globalThis, 'access', _47 => _47.localStorage, 'optionalAccess', _48 => _48.getItem, 'call', _49 => _49(key)]);
+    if (!raw) return null;
+    const session = JSON.parse(raw);
+    return session.ticketId && session.token ? session : null;
+  } catch (e) {
+    return null;
+  }
+};
+var writeStoredSession = (key, session) => {
+  try {
+    _optionalChain([globalThis, 'access', _50 => _50.localStorage, 'optionalAccess', _51 => _51.setItem, 'call', _52 => _52(key, JSON.stringify(session))]);
+  } catch (e2) {
+  }
+};
+var clearStoredSession = (key) => {
+  try {
+    _optionalChain([globalThis, 'access', _53 => _53.localStorage, 'optionalAccess', _54 => _54.removeItem, 'call', _55 => _55(key)]);
+  } catch (e3) {
+  }
+};
+var statusOf = (error) => _optionalChain([error, 'optionalAccess', _56 => _56.response, 'optionalAccess', _57 => _57.status]);
 var GUEST_TOKEN_HEADER = "x-support-guest-token";
 var senderNameFor = (role, requesterName) => {
-  if (role === _chunkPOT3ALY3js.SUPPORT_CHAT_AUTHOR.AGENT) return "Suporte";
-  if (role === _chunkPOT3ALY3js.SUPPORT_CHAT_AUTHOR.AI) return "Assistente";
+  if (role === _chunk5DINXU6Wjs.SUPPORT_CHAT_AUTHOR.AGENT) return "Suporte";
+  if (role === _chunk5DINXU6Wjs.SUPPORT_CHAT_AUTHOR.AI) return "Assistente";
   return requesterName;
 };
 var fromSupportAnswer = (answer, requesterName) => ({
   id: answer.id,
-  senderId: answer.authorType === _chunkPOT3ALY3js.SUPPORT_CHAT_AUTHOR.GUEST ? _chunkPOT3ALY3js.SUPPORT_CHAT_GUEST_SENDER_ID : answer.authorType.toLowerCase(),
+  senderId: answer.authorType === _chunk5DINXU6Wjs.SUPPORT_CHAT_AUTHOR.GUEST ? _chunk5DINXU6Wjs.SUPPORT_CHAT_GUEST_SENDER_ID : answer.authorType.toLowerCase(),
   senderName: senderNameFor(answer.authorType, requesterName),
   senderPhoto: null,
   senderRole: answer.authorType,
@@ -1063,15 +1122,16 @@ var fromSupportAnswer = (answer, requesterName) => ({
 var createGuestSupportChatAdapter = ({
   apiClient,
   wsUrl,
-  pollIntervalMs = 3e3
+  pollIntervalMs = 3e3,
+  storageKey = DEFAULT_STORAGE_KEY
 }) => {
   const sessions = /* @__PURE__ */ new Map();
   const hiddenIds = /* @__PURE__ */ new Set();
   const isVisible = (message) => !hiddenIds.has(message.id);
   const headersFor = (ticketId) => ({
-    [GUEST_TOKEN_HEADER]: _nullishCoalesce(_optionalChain([sessions, 'access', _42 => _42.get, 'call', _43 => _43(ticketId), 'optionalAccess', _44 => _44.token]), () => ( ""))
+    [GUEST_TOKEN_HEADER]: _nullishCoalesce(_optionalChain([sessions, 'access', _58 => _58.get, 'call', _59 => _59(ticketId), 'optionalAccess', _60 => _60.token]), () => ( ""))
   });
-  const nameFor = (ticketId) => _nullishCoalesce(_optionalChain([sessions, 'access', _45 => _45.get, 'call', _46 => _46(ticketId), 'optionalAccess', _47 => _47.name]), () => ( "Visitante"));
+  const nameFor = (ticketId) => _nullishCoalesce(_optionalChain([sessions, 'access', _61 => _61.get, 'call', _62 => _62(ticketId), 'optionalAccess', _63 => _63.name]), () => ( "Visitante"));
   const listMessages = async (ticketId) => {
     const { data } = await apiClient.get(
       `/support/guest/${ticketId}/answer`,
@@ -1131,20 +1191,27 @@ var createGuestSupportChatAdapter = ({
         ..._chunk64WFAQC6js.isSupportTicketOrigin.call(void 0, channel) ? { origin: channel } : {}
       });
       const ticketId = data.data.id;
-      sessions.set(ticketId, {
-        token: data.data.guestToken,
-        name: requesterName || "Visitante"
-      });
+      const name = requesterName || "Visitante";
+      sessions.set(ticketId, { token: data.data.guestToken, name });
       let messages = await listMessages(ticketId);
+      let hiddenId;
       if (!message && messages[0]) {
-        hiddenIds.add(messages[0].id);
+        hiddenId = messages[0].id;
+        hiddenIds.add(hiddenId);
         messages = messages.slice(1);
       }
+      writeStoredSession(storageKey, {
+        ticketId,
+        token: data.data.guestToken,
+        name,
+        userEmail: _nullishCoalesce(email, () => ( null)),
+        hiddenId
+      });
       if (files.length) messages.push(await sendMessage(ticketId, "", files));
       return {
         ticket: {
           id: ticketId,
-          status: _chunkPOT3ALY3js.SUPPORT_CHAT_STATUS.ABERTO,
+          status: _chunk5DINXU6Wjs.SUPPORT_CHAT_STATUS.ABERTO,
           handlerType: null,
           problemType: null
         },
@@ -1167,8 +1234,44 @@ var createGuestSupportChatAdapter = ({
       const session = sessions.get(ticketId);
       if (session && contact.requesterName) {
         session.name = contact.requesterName;
+        const stored = readStoredSession(storageKey);
+        if (_optionalChain([stored, 'optionalAccess', _64 => _64.ticketId]) === ticketId) {
+          writeStoredSession(storageKey, {
+            ...stored,
+            name: contact.requesterName
+          });
+        }
       }
     },
+    async restoreConversation({ email }) {
+      const stored = readStoredSession(storageKey);
+      if (!stored) return null;
+      if (stored.userEmail !== (_nullishCoalesce(email, () => ( null)))) {
+        clearStoredSession(storageKey);
+        return null;
+      }
+      const { ticketId } = stored;
+      sessions.set(ticketId, { token: stored.token, name: stored.name });
+      if (stored.hiddenId) hiddenIds.add(stored.hiddenId);
+      try {
+        const { data } = await apiClient.get(
+          `/support/guest/${ticketId}`,
+          { headers: headersFor(ticketId) }
+        );
+        if (data.data.status === _chunk5DINXU6Wjs.SUPPORT_CHAT_STATUS.FECHADO) {
+          clearStoredSession(storageKey);
+          return null;
+        }
+        return { ticket: data.data, messages: await listMessages(ticketId) };
+      } catch (error) {
+        if (statusOf(error) === 404) clearStoredSession(storageKey);
+        sessions.delete(ticketId);
+        return null;
+      }
+    },
+    forgetConversation() {
+      clearStoredSession(storageKey);
+    },
     listMessages,
     subscribe(ticketId, listener) {
       const seen = /* @__PURE__ */ new Map();
@@ -1188,7 +1291,7 @@ var createGuestSupportChatAdapter = ({
       const poll = async () => {
         try {
           (await listMessages(ticketId)).forEach(deliver);
-        } catch (e) {
+        } catch (e4) {
         }
       };
       const startPolling = () => {
@@ -1204,7 +1307,7 @@ var createGuestSupportChatAdapter = ({
         let event;
         try {
           event = JSON.parse(raw);
-        } catch (e2) {
+        } catch (e5) {
           return;
         }
         const payload = _nullishCoalesce(event.payload, () => ( {}));
@@ -1226,7 +1329,7 @@ var createGuestSupportChatAdapter = ({
           });
         }
       };
-      const token = _optionalChain([sessions, 'access', _48 => _48.get, 'call', _49 => _49(ticketId), 'optionalAccess', _50 => _50.token]);
+      const token = _optionalChain([sessions, 'access', _65 => _65.get, 'call', _66 => _66(ticketId), 'optionalAccess', _67 => _67.token]);
       if (wsUrl && token) {
         const url = new URL(wsUrl);
         url.searchParams.set("channel", "support");
@@ -1235,7 +1338,7 @@ var createGuestSupportChatAdapter = ({
         socket = new WebSocket(url.toString());
         socket.onopen = () => {
           stopPolling();
-          _optionalChain([socket, 'optionalAccess', _51 => _51.send, 'call', _52 => _52(JSON.stringify({ type: "getInitialData" }))]);
+          _optionalChain([socket, 'optionalAccess', _68 => _68.send, 'call', _69 => _69(JSON.stringify({ type: "getInitialData" }))]);
           void poll();
         };
         socket.onmessage = (event) => handleFrame(String(event.data));
@@ -1268,9 +1371,9 @@ var NativeSupportChat = ({
 }) => {
   const { institutionId } = _chunkMKN3J57Sjs.useAppStore.call(void 0, );
   const userName = _chunkDRIFBRUSjs.useAuthStore.call(void 0, 
-    (state) => _nullishCoalesce(_optionalChain([state, 'access', _53 => _53.user, 'optionalAccess', _54 => _54.name]), () => ( _optionalChain([state, 'access', _55 => _55.sessionInfo, 'optionalAccess', _56 => _56.userName])))
+    (state) => _nullishCoalesce(_optionalChain([state, 'access', _70 => _70.user, 'optionalAccess', _71 => _71.name]), () => ( _optionalChain([state, 'access', _72 => _72.sessionInfo, 'optionalAccess', _73 => _73.userName])))
   );
-  const userEmail = _chunkDRIFBRUSjs.useAuthStore.call(void 0, (state) => _optionalChain([state, 'access', _57 => _57.user, 'optionalAccess', _58 => _58.email]));
+  const userEmail = _chunkDRIFBRUSjs.useAuthStore.call(void 0, (state) => _optionalChain([state, 'access', _74 => _74.user, 'optionalAccess', _75 => _75.email]));
   const flag = _chunkDPAHHBEVjs.useSupportFeatureFlag.call(void 0, { apiClient });
   const adapter = _react.useMemo.call(void 0, 
     () => createGuestSupportChatAdapter({ apiClient, wsUrl }),
@@ -1309,7 +1412,7 @@ var createMockSupportChatAdapter = ({
   const wait = () => new Promise((resolve) => setTimeout(resolve, delayMs));
   const nextId = (prefix) => `${prefix}-${++sequence}`;
   const emit = (ticketId, event) => {
-    _optionalChain([listeners, 'access', _59 => _59.get, 'call', _60 => _60(ticketId), 'optionalAccess', _61 => _61.forEach, 'call', _62 => _62((listener) => listener(event))]);
+    _optionalChain([listeners, 'access', _76 => _76.get, 'call', _77 => _77(ticketId), 'optionalAccess', _78 => _78.forEach, 'call', _79 => _79((listener) => listener(event))]);
   };
   const append = (ticketId, message) => {
     messages.set(ticketId, [..._nullishCoalesce(messages.get(ticketId), () => ( [])), message]);
@@ -1325,10 +1428,10 @@ var createMockSupportChatAdapter = ({
     const requester = requesters.get(ticketId);
     return {
       id: nextId("msg"),
-      senderId: _optionalChain([requester, 'optionalAccess', _63 => _63.logged]) ? "user" : _chunkPOT3ALY3js.SUPPORT_CHAT_GUEST_SENDER_ID,
-      senderName: _nullishCoalesce(_optionalChain([requester, 'optionalAccess', _64 => _64.name]), () => ( "Visitante")),
+      senderId: _optionalChain([requester, 'optionalAccess', _80 => _80.logged]) ? "user" : _chunk5DINXU6Wjs.SUPPORT_CHAT_GUEST_SENDER_ID,
+      senderName: _nullishCoalesce(_optionalChain([requester, 'optionalAccess', _81 => _81.name]), () => ( "Visitante")),
       senderPhoto: null,
-      senderRole: _optionalChain([requester, 'optionalAccess', _65 => _65.logged]) ? _chunkPOT3ALY3js.SUPPORT_CHAT_AUTHOR.USER : _chunkPOT3ALY3js.SUPPORT_CHAT_AUTHOR.GUEST,
+      senderRole: _optionalChain([requester, 'optionalAccess', _82 => _82.logged]) ? _chunk5DINXU6Wjs.SUPPORT_CHAT_AUTHOR.USER : _chunk5DINXU6Wjs.SUPPORT_CHAT_AUTHOR.GUEST,
       content,
       messageType: "text",
       createdAt: (/* @__PURE__ */ new Date()).toISOString(),
@@ -1345,7 +1448,7 @@ var createMockSupportChatAdapter = ({
         senderId: "agent",
         senderName: "Suporte",
         senderPhoto: null,
-        senderRole: _chunkPOT3ALY3js.SUPPORT_CHAT_AUTHOR.AGENT,
+        senderRole: _chunk5DINXU6Wjs.SUPPORT_CHAT_AUTHOR.AGENT,
         content: replyText,
         messageType: "text",
         createdAt: (/* @__PURE__ */ new Date()).toISOString(),
@@ -1354,8 +1457,8 @@ var createMockSupportChatAdapter = ({
       append(ticketId, reply);
       const updated = {
         ...ticket,
-        status: _chunkPOT3ALY3js.SUPPORT_CHAT_STATUS.EM_ANDAMENTO,
-        handlerType: _chunkPOT3ALY3js.SUPPORT_CHAT_HANDLER.HUMANO
+        status: _chunk5DINXU6Wjs.SUPPORT_CHAT_STATUS.EM_ANDAMENTO,
+        handlerType: _chunk5DINXU6Wjs.SUPPORT_CHAT_HANDLER.HUMANO
       };
       tickets.set(ticketId, updated);
       emit(ticketId, { type: "new_message", payload: { message: reply } });
@@ -1384,7 +1487,7 @@ var createMockSupportChatAdapter = ({
       await wait();
       const ticket = {
         id: nextId("ticket"),
-        status: _chunkPOT3ALY3js.SUPPORT_CHAT_STATUS.ABERTO,
+        status: _chunk5DINXU6Wjs.SUPPORT_CHAT_STATUS.ABERTO,
         handlerType: null,
         problemType: null
       };
@@ -1402,7 +1505,7 @@ var createMockSupportChatAdapter = ({
       await wait();
       const ticket = tickets.get(ticketId);
       if (!ticket) throw new Error("Atendimento n\xE3o encontrado");
-      if (ticket.status === _chunkPOT3ALY3js.SUPPORT_CHAT_STATUS.FECHADO) {
+      if (ticket.status === _chunk5DINXU6Wjs.SUPPORT_CHAT_STATUS.FECHADO) {
         throw new Error("Este atendimento j\xE1 foi encerrado");
       }
       const message = buildRequesterMessage(ticketId, content, files);
@@ -1433,4 +1536,4 @@ var createMockSupportChatAdapter = ({
 
 
 exports.useSupportChat = useSupportChat; exports.SupportChatWidget = SupportChatWidget; exports.fromSupportAnswer = fromSupportAnswer; exports.createGuestSupportChatAdapter = createGuestSupportChatAdapter; exports.NativeSupportChat = NativeSupportChat; exports.createMockSupportChatAdapter = createMockSupportChatAdapter;
-//# sourceMappingURL=chunk-CYSODZGX.js.map
+//# sourceMappingURL=chunk-27Y6V3GM.js.map