@wxcc-desktop/sdk 2.0.3 → 2.0.4

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
@@ -1,83 +1,83 @@
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- import { AgentxService, Service } from "@wxcc-desktop/sdk-types";
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- import { createJsApiLogger } from "./common/_logger";
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- import { createServiceChecker } from "./common/_service-checker";
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- type IdleCodeData = {
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- id: string;
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- name: string;
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- };
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- type LatestInfoData = {
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- agentName?: string;
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- agentProfileID?: string;
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- agentSessionId?: string;
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- teamId?: string;
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- teamName?: string;
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- dn?: string;
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- status?: string;
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- subStatus?: string;
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- idleCode?: IdleCodeData;
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- idleCodes?: Service.Aqm.Configs.Entity[];
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- wrapupCodes?: Service.Aqm.Configs.Entity[];
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- outDialRegex?: string;
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- isOutboundEnabledForTenant?: boolean;
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- isOutboundEnabledForAgent?: boolean;
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- isAdhocDialingEnabled?: boolean;
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- isEndCallEnabled?: boolean;
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- isEndConsultEnabled?: boolean;
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- allowConsultToQueue?: boolean;
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- isAgentAvailableAfterOutdial?: boolean;
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- isCampaignManagementEnabled?: boolean;
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- agentPersonalStatsEnabled?: boolean;
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- };
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- type Listeners = {
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- updated: (p: {
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- name: keyof LatestInfoData;
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- value?: string;
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- oldValue?: string;
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- }[]) => void;
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- };
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- type Events = keyof Listeners;
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- type Config = {
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- logger: ReturnType<typeof createJsApiLogger>;
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- serviceChecker: ReturnType<typeof createServiceChecker>;
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- };
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- type changeAgentStateDataType = {
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- state: "AVAILABLE" | "IDLE";
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- auxCodeId: string;
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- lastStateChangeReason?: string;
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- agentId: string;
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- };
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- export declare class AgentStateInfoJsapi {
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- private readonly emitter;
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- private readonly logger;
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- private readonly serviceChecker;
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- private SERVICE?;
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- private checkService;
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- private listeners;
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- private emit;
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- private update;
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- private static getOutdialRegex;
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- constructor(config: Config);
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- private static findTeamName;
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- private teams;
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- private idleCodes;
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- latestData: LatestInfoData;
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- init(SERVICE?: AgentxService): Promise<void>;
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- cleanup(): void;
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- private fetchLatestData;
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- private subscribeSelfDataEvents;
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- private unsubscribeSelfDataEvents;
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- stateChange(stateData: {
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- state: "Available" | "Idle";
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- auxCodeIdArray: string;
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- }): Promise<Service.Aqm.Agent.StateChangeSuccess | undefined>;
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- mockOutdialAniList(): Promise<any>;
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- fetchAddressBooks(): Promise<any>;
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- changeAgentState(orgId: string, data: changeAgentStateDataType): Promise<void | undefined>;
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- fetchAgentIdleCodes(orgId: string, agentId: string): Promise<Service.Cms.AgentIdleCodes | undefined>;
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- fetchOrganizationIdleCodes(orgId: string): Promise<Service.Aqm.Configs.Entity[] | undefined>;
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- addEventListener<T extends Events>(eventName: T, listener: Listeners[T]): void;
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- removeEventListener<T extends Events>(eventName: T, listener: Listeners[T]): void;
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- removeAllEventListeners(): void;
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- }
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- export declare const createAgentStateInfoJsApi: () => AgentStateInfoJsapi;
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- export {};
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+ import { AgentxService, Service } from "@wxcc-desktop/sdk-types";
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+ import { createJsApiLogger } from "./common/_logger";
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+ import { createServiceChecker } from "./common/_service-checker";
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+ type IdleCodeData = {
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+ id: string;
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+ name: string;
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+ };
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+ type LatestInfoData = {
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+ agentName?: string;
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+ agentProfileID?: string;
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+ agentSessionId?: string;
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+ teamId?: string;
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+ teamName?: string;
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+ dn?: string;
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+ status?: string;
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+ subStatus?: string;
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+ idleCode?: IdleCodeData;
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+ idleCodes?: Service.Aqm.Configs.Entity[];
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+ wrapupCodes?: Service.Aqm.Configs.Entity[];
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+ outDialRegex?: string;
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+ isOutboundEnabledForTenant?: boolean;
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+ isOutboundEnabledForAgent?: boolean;
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+ isAdhocDialingEnabled?: boolean;
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+ isEndCallEnabled?: boolean;
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+ isEndConsultEnabled?: boolean;
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+ allowConsultToQueue?: boolean;
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+ isAgentAvailableAfterOutdial?: boolean;
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+ isCampaignManagementEnabled?: boolean;
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+ agentPersonalStatsEnabled?: boolean;
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+ };
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+ type Listeners = {
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+ updated: (p: {
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+ name: keyof LatestInfoData;
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+ value?: string;
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+ oldValue?: string;
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+ }[]) => void;
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+ };
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+ type Events = keyof Listeners;
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+ type Config = {
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+ logger: ReturnType<typeof createJsApiLogger>;
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+ serviceChecker: ReturnType<typeof createServiceChecker>;
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+ };
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+ export type ChangeAgentStateDataType = {
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+ state: "AVAILABLE" | "IDLE";
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+ auxCodeId: string;
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+ lastStateChangeReason?: string;
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+ agentId: string;
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+ };
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+ export declare class AgentStateInfoJsapi {
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+ private readonly emitter;
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+ private readonly logger;
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+ private readonly serviceChecker;
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+ private SERVICE?;
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+ private checkService;
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+ private listeners;
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+ private emit;
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+ private update;
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+ private static getOutdialRegex;
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+ constructor(config: Config);
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+ private static findTeamName;
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+ private teams;
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+ private idleCodes;
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+ latestData: LatestInfoData;
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+ init(SERVICE?: AgentxService): Promise<void>;
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+ cleanup(): void;
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+ private fetchLatestData;
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+ private subscribeSelfDataEvents;
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+ private unsubscribeSelfDataEvents;
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+ stateChange(stateData: {
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+ state: "Available" | "Idle";
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+ auxCodeIdArray: string;
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+ }): Promise<Service.Aqm.Agent.StateChangeSuccess | undefined>;
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+ mockOutdialAniList(): Promise<any>;
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+ fetchAddressBooks(): Promise<any>;
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+ changeAgentState(orgId: string, data: ChangeAgentStateDataType): Promise<void | undefined>;
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+ fetchAgentIdleCodes(orgId: string, agentId: string): Promise<Service.Cms.AgentIdleCodes | undefined>;
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+ fetchOrganizationIdleCodes(orgId: string): Promise<Service.Aqm.Configs.Entity[] | undefined>;
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+ addEventListener<T extends Events>(eventName: T, listener: Listeners[T]): void;
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+ removeEventListener<T extends Events>(eventName: T, listener: Listeners[T]): void;
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+ removeAllEventListeners(): void;
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+ }
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+ export declare const createAgentStateInfoJsApi: () => AgentStateInfoJsapi;
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+ export {};
@@ -1,34 +1,34 @@
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- import { AgentxService, Service } from "@wxcc-desktop/sdk-types";
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- import { createJsApiLogger } from "./common/_logger";
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- import { createServiceChecker } from "./common/_service-checker";
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- import { AqmServiceEntityEvents } from "./common/_service-events";
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- type Listeners = {
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- eAgentLogoutSuccess: Parameters<AgentxService["aqm"]["agent"]["eAgentLogoutSuccess"]["listen"]>[0];
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- };
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- type AqmAgentEvents = AqmServiceEntityEvents<Listeners>;
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- type Config = {
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- logger: ReturnType<typeof createJsApiLogger>;
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- serviceChecker: ReturnType<typeof createServiceChecker>;
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- aqmEvents: AqmAgentEvents;
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- };
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- export declare class LogoutJsApi {
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- private readonly logger;
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- private readonly serviceChecker;
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- private readonly aqmEvents;
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- private SERVICE?;
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- private checkService;
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- constructor(config: Config);
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- init(SERVICE?: AgentxService): void;
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- cleanup(): void;
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- desktopLogout(p: {
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- data: Service.Aqm.Agent.Logout;
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- }): Promise<Service.Aqm.Agent.LogoutSuccess | undefined>;
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- signoutAgent(p: Service.Aqm.Supervisor.agentSignoutRequest): Promise<any>;
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- addEventListener<T extends keyof Listeners>(eventName: T, listener: Listeners[T]): void;
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- addOnceEventListener<T extends keyof Listeners>(eventName: T, listener: Listeners[T]): void;
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- removeEventListener<T extends keyof Listeners>(eventName: T, listener: Listeners[T]): void;
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- removeOnceEventListener<T extends keyof Listeners>(eventName: T, listener: Listeners[T]): void;
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- removeAllEventListeners(): void;
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- }
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- export declare const stationLogoutJsApi: () => LogoutJsApi;
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- export {};
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+ import { AgentxService, Service } from "@wxcc-desktop/sdk-types";
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+ import { createJsApiLogger } from "./common/_logger";
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+ import { createServiceChecker } from "./common/_service-checker";
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+ import { AqmServiceEntityEvents } from "./common/_service-events";
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+ type Listeners = {
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+ eAgentLogoutSuccess: Parameters<AgentxService["aqm"]["agent"]["eAgentLogoutSuccess"]["listen"]>[0];
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+ };
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+ type AqmAgentEvents = AqmServiceEntityEvents<Listeners>;
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+ type Config = {
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+ logger: ReturnType<typeof createJsApiLogger>;
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+ serviceChecker: ReturnType<typeof createServiceChecker>;
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+ aqmEvents: AqmAgentEvents;
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+ };
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+ export declare class LogoutJsApi {
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+ private readonly logger;
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+ private readonly serviceChecker;
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+ private readonly aqmEvents;
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+ private SERVICE?;
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+ private checkService;
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+ constructor(config: Config);
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+ init(SERVICE?: AgentxService): void;
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+ cleanup(): void;
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+ desktopLogout(p: {
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+ data: Service.Aqm.Agent.Logout;
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+ }): Promise<Service.Aqm.Agent.LogoutSuccess | undefined>;
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+ signoutAgent(p: Service.Aqm.Supervisor.agentSignoutRequest): Promise<any>;
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+ addEventListener<T extends keyof Listeners>(eventName: T, listener: Listeners[T]): void;
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+ addOnceEventListener<T extends keyof Listeners>(eventName: T, listener: Listeners[T]): void;
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+ removeEventListener<T extends keyof Listeners>(eventName: T, listener: Listeners[T]): void;
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+ removeOnceEventListener<T extends keyof Listeners>(eventName: T, listener: Listeners[T]): void;
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+ removeAllEventListeners(): void;
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+ }
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+ export declare const stationLogoutJsApi: () => LogoutJsApi;
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+ export {};
@@ -1,56 +1,56 @@
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- import { AgentxService, Service } from "@wxcc-desktop/sdk-types";
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- import { createJsApiLogger } from "./common/_logger";
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- import { createServiceChecker } from "./common/_service-checker";
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- import { AqmServiceEntityEvents } from "./common/_service-events";
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- type Listeners = {
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- eMonitoringOffered: Parameters<AgentxService["aqm"]["supervisor"]["eMonitoringOffered"]["listen"]>[0];
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- eMonitoringStarted: Parameters<AgentxService["aqm"]["supervisor"]["eMonitoringStarted"]["listen"]>[0];
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- eMonitoringRequestCreateFailed: Parameters<AgentxService["aqm"]["supervisor"]["eMonitoringRequestCreateFailed"]["listen"]>[0];
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- eMonitoringFailed: Parameters<AgentxService["aqm"]["supervisor"]["eMonitoringFailed"]["listen"]>[0];
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- eMonitoringEnded: Parameters<AgentxService["aqm"]["supervisor"]["eMonitoringEnded"]["listen"]>[0];
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- eMonitoringEndFailed: Parameters<AgentxService["aqm"]["supervisor"]["eMonitoringEndFailed"]["listen"]>[0];
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- eMonitoringHeld: Parameters<AgentxService["aqm"]["supervisor"]["eMonitoringHeld"]["listen"]>[0];
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- eMonitoringHoldFailed: Parameters<AgentxService["aqm"]["supervisor"]["eMonitoringHoldFailed"]["listen"]>[0];
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- eMonitoringUnHeld: Parameters<AgentxService["aqm"]["supervisor"]["eMonitoringUnHeld"]["listen"]>[0];
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- eMonitoringUnHoldFailed: Parameters<AgentxService["aqm"]["supervisor"]["eMonitoringUnHoldFailed"]["listen"]>[0];
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- eAgentMonitorStateChanged: Parameters<AgentxService["aqm"]["supervisor"]["eAgentMonitorStateChanged"]["listen"]>[0];
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- eAgentMonitorStateChangeFailed: Parameters<AgentxService["aqm"]["supervisor"]["eAgentMonitorStateChangeFailed"]["listen"]>[0];
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- };
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- type AqmSupervisorEvents = AqmServiceEntityEvents<Listeners>;
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- type Config = {
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- logger: ReturnType<typeof createJsApiLogger>;
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- serviceChecker: ReturnType<typeof createServiceChecker>;
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- aqmEvents: AqmSupervisorEvents;
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- };
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- export declare class CallMonitorJsApi {
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- private readonly logger;
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- private readonly serviceChecker;
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- private readonly aqmEvents;
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- private SERVICE?;
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- private checkService;
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- constructor(config: Config);
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- init(SERVICE?: AgentxService): void;
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- cleanup(): void;
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- startMonitoring(p: {
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- data: Service.Aqm.Supervisor.MonitoringRequest;
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- }): Promise<any>;
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- endMonitoring(p: {
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- interactionId: string;
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- }): Promise<any>;
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- holdMonitoring(p: {
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- interactionId: string;
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- }): Promise<any>;
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- unHoldMonitoring(p: {
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- interactionId: string;
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- }): Promise<any>;
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- bargeIn(p: {
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- interactionId: string;
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- }): Promise<any>;
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- addEventListener<T extends keyof Listeners>(eventName: T, listener: Listeners[T]): void;
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- addOnceEventListener<T extends keyof Listeners>(eventName: T, listener: Listeners[T]): void;
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- removeEventListener<T extends keyof Listeners>(eventName: T, listener: Listeners[T]): void;
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- removeOnceEventListener<T extends keyof Listeners>(eventName: T, listener: Listeners[T]): void;
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- removeAllEventListeners(): void;
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- }
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- export declare const createMonitoringJsApi: () => CallMonitorJsApi;
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- export {};
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+ import { AgentxService, Service } from "@wxcc-desktop/sdk-types";
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+ import { createJsApiLogger } from "./common/_logger";
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+ import { createServiceChecker } from "./common/_service-checker";
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+ import { AqmServiceEntityEvents } from "./common/_service-events";
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+ type Listeners = {
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+ eMonitoringOffered: Parameters<AgentxService["aqm"]["supervisor"]["eMonitoringOffered"]["listen"]>[0];
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+ eMonitoringStarted: Parameters<AgentxService["aqm"]["supervisor"]["eMonitoringStarted"]["listen"]>[0];
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+ eMonitoringRequestCreateFailed: Parameters<AgentxService["aqm"]["supervisor"]["eMonitoringRequestCreateFailed"]["listen"]>[0];
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+ eMonitoringFailed: Parameters<AgentxService["aqm"]["supervisor"]["eMonitoringFailed"]["listen"]>[0];
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+ eMonitoringEnded: Parameters<AgentxService["aqm"]["supervisor"]["eMonitoringEnded"]["listen"]>[0];
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+ eMonitoringEndFailed: Parameters<AgentxService["aqm"]["supervisor"]["eMonitoringEndFailed"]["listen"]>[0];
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+ eMonitoringHeld: Parameters<AgentxService["aqm"]["supervisor"]["eMonitoringHeld"]["listen"]>[0];
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+ eMonitoringHoldFailed: Parameters<AgentxService["aqm"]["supervisor"]["eMonitoringHoldFailed"]["listen"]>[0];
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+ eMonitoringUnHeld: Parameters<AgentxService["aqm"]["supervisor"]["eMonitoringUnHeld"]["listen"]>[0];
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+ eMonitoringUnHoldFailed: Parameters<AgentxService["aqm"]["supervisor"]["eMonitoringUnHoldFailed"]["listen"]>[0];
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+ eAgentMonitorStateChanged: Parameters<AgentxService["aqm"]["supervisor"]["eAgentMonitorStateChanged"]["listen"]>[0];
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+ eAgentMonitorStateChangeFailed: Parameters<AgentxService["aqm"]["supervisor"]["eAgentMonitorStateChangeFailed"]["listen"]>[0];
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+ };
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+ type AqmSupervisorEvents = AqmServiceEntityEvents<Listeners>;
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+ type Config = {
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+ logger: ReturnType<typeof createJsApiLogger>;
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+ serviceChecker: ReturnType<typeof createServiceChecker>;
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+ aqmEvents: AqmSupervisorEvents;
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+ };
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+ export declare class CallMonitorJsApi {
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+ private readonly logger;
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+ private readonly serviceChecker;
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+ private readonly aqmEvents;
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+ private SERVICE?;
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+ private checkService;
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+ constructor(config: Config);
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+ init(SERVICE?: AgentxService): void;
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+ cleanup(): void;
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+ startMonitoring(p: {
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+ data: Service.Aqm.Supervisor.MonitoringRequest;
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+ }): Promise<any>;
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+ endMonitoring(p: {
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+ interactionId: string;
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+ }): Promise<any>;
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+ holdMonitoring(p: {
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+ interactionId: string;
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+ }): Promise<any>;
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+ unHoldMonitoring(p: {
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+ interactionId: string;
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+ }): Promise<any>;
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+ bargeIn(p: {
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+ interactionId: string;
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+ }): Promise<any>;
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+ addEventListener<T extends keyof Listeners>(eventName: T, listener: Listeners[T]): void;
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+ addOnceEventListener<T extends keyof Listeners>(eventName: T, listener: Listeners[T]): void;
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+ removeEventListener<T extends keyof Listeners>(eventName: T, listener: Listeners[T]): void;
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+ removeOnceEventListener<T extends keyof Listeners>(eventName: T, listener: Listeners[T]): void;
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+ removeAllEventListeners(): void;
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+ }
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+ export declare const createMonitoringJsApi: () => CallMonitorJsApi;
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+ export {};
@@ -1,4 +1,4 @@
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- import { Logger } from "@uuip/unified-ui-platform-sdk";
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- type SeverityLogger = Pick<Logger.Service, "info" | "warn" | "error">;
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- export declare const createJsApiLogger: (logger: SeverityLogger, subPrefix: string) => SeverityLogger;
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- export {};
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+ import { Logger } from "@uuip/unified-ui-platform-sdk";
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+ type SeverityLogger = Pick<Logger.Service, "info" | "warn" | "error">;
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+ export declare const createJsApiLogger: (logger: SeverityLogger, subPrefix: string) => SeverityLogger;
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+ export {};
@@ -1,12 +1,12 @@
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- import { AgentxService } from "@wxcc-desktop/sdk-types";
2
- import { createJsApiLogger } from "./_logger";
3
- type Config = {
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- logger: ReturnType<typeof createJsApiLogger>;
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- };
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- export declare class ServiceChecker {
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- private readonly logger;
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- constructor(config: Config);
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- check(SERVICE?: AgentxService): boolean;
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- }
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- export declare const createServiceChecker: (config: Config) => ServiceChecker;
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- export {};
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+ import { AgentxService } from "@wxcc-desktop/sdk-types";
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+ import { createJsApiLogger } from "./_logger";
3
+ type Config = {
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+ logger: ReturnType<typeof createJsApiLogger>;
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+ };
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+ export declare class ServiceChecker {
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+ private readonly logger;
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+ constructor(config: Config);
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+ check(SERVICE?: AgentxService): boolean;
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+ }
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+ export declare const createServiceChecker: (config: Config) => ServiceChecker;
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+ export {};
@@ -1,31 +1,31 @@
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- import { AgentxService } from "@wxcc-desktop/sdk-types";
2
- import { createJsApiLogger } from "./_logger";
3
- type AqmServiceEntities = AgentxService["aqm"]["agent"] | AgentxService["aqm"]["configs"] | AgentxService["aqm"]["contact"] | AgentxService["aqm"]["dialer"] | AgentxService["aqm"]["supervisor"] | AgentxService["aqm"]["screenpop"];
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- type Events<Listeners> = keyof Listeners;
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- type Config = {
6
- logger: ReturnType<typeof createJsApiLogger>;
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- };
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- type InitConfig = {
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- aqmServiceEntity: AqmServiceEntities;
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- aqmServiceEntityString: string;
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- };
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- export declare class AqmServiceEntityEvents<Listeners> {
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- private readonly logger;
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- private aqmServiceEntity?;
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- private aqmServiceEntityString?;
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- isInited: boolean;
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- constructor(config: Config);
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- init(config: InitConfig): void;
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- cleanup(): void;
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- private listeners;
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- private listenersOnce;
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- private _addEventListener;
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- private _removeEventListener;
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- addEventListener<T extends Events<Listeners>>(eventName: T, listener: Listeners[T]): void;
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- addOnceEventListener<T extends Events<Listeners>>(eventName: T, listener: Listeners[T]): void;
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- removeEventListener<T extends Events<Listeners>>(eventName: T, listener: Listeners[T]): void;
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- removeOnceEventListener<T extends Events<Listeners>>(eventName: T, listener: Listeners[T]): void;
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- removeAllEventListeners(): void;
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- }
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- export declare const createServiceEvents: <Listeners>(config: Config) => AqmServiceEntityEvents<Listeners>;
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- export {};
1
+ import { AgentxService } from "@wxcc-desktop/sdk-types";
2
+ import { createJsApiLogger } from "./_logger";
3
+ type AqmServiceEntities = AgentxService["aqm"]["agent"] | AgentxService["aqm"]["configs"] | AgentxService["aqm"]["contact"] | AgentxService["aqm"]["dialer"] | AgentxService["aqm"]["supervisor"] | AgentxService["aqm"]["screenpop"];
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+ type Events<Listeners> = keyof Listeners;
5
+ type Config = {
6
+ logger: ReturnType<typeof createJsApiLogger>;
7
+ };
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+ type InitConfig = {
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+ aqmServiceEntity: AqmServiceEntities;
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+ aqmServiceEntityString: string;
11
+ };
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+ export declare class AqmServiceEntityEvents<Listeners> {
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+ private readonly logger;
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+ private aqmServiceEntity?;
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+ private aqmServiceEntityString?;
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+ isInited: boolean;
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+ constructor(config: Config);
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+ init(config: InitConfig): void;
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+ cleanup(): void;
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+ private listeners;
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+ private listenersOnce;
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+ private _addEventListener;
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+ private _removeEventListener;
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+ addEventListener<T extends Events<Listeners>>(eventName: T, listener: Listeners[T]): void;
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+ addOnceEventListener<T extends Events<Listeners>>(eventName: T, listener: Listeners[T]): void;
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+ removeEventListener<T extends Events<Listeners>>(eventName: T, listener: Listeners[T]): void;
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+ removeOnceEventListener<T extends Events<Listeners>>(eventName: T, listener: Listeners[T]): void;
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+ removeAllEventListeners(): void;
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+ }
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+ export declare const createServiceEvents: <Listeners>(config: Config) => AqmServiceEntityEvents<Listeners>;
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+ export {};
@@ -1,66 +1,66 @@
1
- import { AgentxService } from "@wxcc-desktop/sdk-types";
2
- import { createJsApiLogger } from "./common/_logger";
3
- type Listeners = {
4
- inited: () => void;
5
- cleaned: () => void;
6
- };
7
- type Events = keyof Listeners;
8
- type ConfigType = {
9
- /**
10
- * Name of the widget
11
- */
12
- widgetName: string;
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- /**
14
- * Name of the widget provider/owner/customer
15
- */
16
- widgetProvider: string;
17
- };
18
- type CrmConnectorProvider = {
19
- /**
20
- * Name of the CRM provider, e.g. "salesforce", "microsoft-dynamics", "oracle", "sap", "zendesk", "freshdesk", "freshservice", "freshsales", "hubspot", "pipedrive"
21
- */
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- crmPlatform?: string;
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- /**
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- * Name of the CRM connector provider, e.g. "cisco"
25
- */
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- crmConnectorProvider?: string;
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- };
28
- export declare class ConfigJsApi {
29
- private initEventType;
30
- private readonly emitter;
31
- private readonly logger;
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- private agentxSERVICE?;
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- private waitUntil;
34
- constructor(config: {
35
- logger: ReturnType<typeof createJsApiLogger>;
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- SERVICE: AgentxService;
37
- });
38
- private checkService;
39
- private emit;
40
- /**
41
- * initialize wxcc-desktop js sdk
42
- * @param config
43
- * @example
44
- * ``
45
- * Desktop.config.init({widgetName: "widgetName", widgetProvider: "widgetProvider"});
46
- * `ts
47
- */
48
- init(config: ConfigType): Promise<void>;
49
- /**
50
- * Register CRM Connector
51
- * @param provider
52
- * @example
53
- * ``
54
- * Desktop.config.init({widgetName: "widgetName", widgetProvider: "widgetProvider"});
55
- * config.registerCrmConnector({ crmConnectorProvider: "Cisco", crmPlatform: "SFDC"});
56
- * `ts
57
- */
58
- registerCrmConnector(provider: CrmConnectorProvider): void;
59
- private publishEvent;
60
- cleanup(): void;
61
- get clientLocale(): string;
62
- addEventListener<T extends Events>(eventName: T, listener: Listeners[T]): void;
63
- removeEventListener<T extends Events>(eventName: T, listener: Listeners[T]): void;
64
- }
65
- export declare const createConfigJsApi: (SERVICE: AgentxService) => ConfigJsApi;
66
- export {};
1
+ import { AgentxService } from "@wxcc-desktop/sdk-types";
2
+ import { createJsApiLogger } from "./common/_logger";
3
+ type Listeners = {
4
+ inited: () => void;
5
+ cleaned: () => void;
6
+ };
7
+ type Events = keyof Listeners;
8
+ type ConfigType = {
9
+ /**
10
+ * Name of the widget
11
+ */
12
+ widgetName: string;
13
+ /**
14
+ * Name of the widget provider/owner/customer
15
+ */
16
+ widgetProvider: string;
17
+ };
18
+ type CrmConnectorProvider = {
19
+ /**
20
+ * Name of the CRM provider, e.g. "salesforce", "microsoft-dynamics", "oracle", "sap", "zendesk", "freshdesk", "freshservice", "freshsales", "hubspot", "pipedrive"
21
+ */
22
+ crmPlatform?: string;
23
+ /**
24
+ * Name of the CRM connector provider, e.g. "cisco"
25
+ */
26
+ crmConnectorProvider?: string;
27
+ };
28
+ export declare class ConfigJsApi {
29
+ private initEventType;
30
+ private readonly emitter;
31
+ private readonly logger;
32
+ private agentxSERVICE?;
33
+ private waitUntil;
34
+ constructor(config: {
35
+ logger: ReturnType<typeof createJsApiLogger>;
36
+ SERVICE: AgentxService;
37
+ });
38
+ private checkService;
39
+ private emit;
40
+ /**
41
+ * initialize wxcc-desktop js sdk
42
+ * @param config
43
+ * @example
44
+ * ``
45
+ * Desktop.config.init({widgetName: "widgetName", widgetProvider: "widgetProvider"});
46
+ * `ts
47
+ */
48
+ init(config: ConfigType): Promise<void>;
49
+ /**
50
+ * Register CRM Connector
51
+ * @param provider
52
+ * @example
53
+ * ``
54
+ * Desktop.config.init({widgetName: "widgetName", widgetProvider: "widgetProvider"});
55
+ * config.registerCrmConnector({ crmConnectorProvider: "Cisco", crmPlatform: "SFDC"});
56
+ * `ts
57
+ */
58
+ registerCrmConnector(provider: CrmConnectorProvider): void;
59
+ private publishEvent;
60
+ cleanup(): void;
61
+ get clientLocale(): string;
62
+ addEventListener<T extends Events>(eventName: T, listener: Listeners[T]): void;
63
+ removeEventListener<T extends Events>(eventName: T, listener: Listeners[T]): void;
64
+ }
65
+ export declare const createConfigJsApi: (SERVICE: AgentxService) => ConfigJsApi;
66
+ export {};
@@ -0,0 +1,53 @@
1
+ export declare enum MediaType {
2
+ TELEPHONY = "telephony",
3
+ CHAT = "chat",
4
+ EMAIL = "email",
5
+ SOCIAL = "social",
6
+ MIDCALL_TELEPHONY = "midcall telephony",
7
+ APPLE_MESSAGES = "appleMessages"
8
+ }
9
+ export declare enum DestinationType {
10
+ QUEUE = "queue",
11
+ DIAL_NUMBER = "dialNumber",
12
+ AGENT = "agent",
13
+ EPDN = "entrypointDialNumber",
14
+ ENTRY_POINT = "entryPoint"
15
+ }
16
+ export declare enum AgentStates {
17
+ IDLE = "Idle",
18
+ AVAILABLE = "Available",
19
+ RONA = "RONA"
20
+ }
21
+ export declare enum ChannelTypes {
22
+ All = "All",
23
+ TELEPHONY = "telephony",
24
+ CHAT = "chat",
25
+ EMAIL = "email",
26
+ SOCIAL = "social"
27
+ }
28
+ export declare enum ChannelNameLabels {
29
+ SMS = "SMS",
30
+ TELEPHONY = "Call",
31
+ CHAT = "Chat",
32
+ EMAIL = "Email",
33
+ MESSENGER = "Messenger",
34
+ WHATSAPP = "WhatsApp",
35
+ APPLE_BUSINESS_CHAT = "Apple Business Chat",
36
+ GOOGLE_BUSINESS_MESSAGES = "Google's Business Messages"
37
+ }
38
+ export declare enum MonitorTypes {
39
+ MIDCALL = "midcall",
40
+ ADHOC = "adhoc",
41
+ CONTINUOUS = "continuous"
42
+ }
43
+ export declare enum MediaChannels {
44
+ EMAIL = "email",
45
+ CHAT = "chat",
46
+ TELEPHONY = "telephony",
47
+ SOCIAL = "social",
48
+ SMS = "sms",
49
+ FACEBOOK = "facebook",
50
+ WHATSAPP = "whatsapp",
51
+ APPLEMESSAGES = "appleMessages",
52
+ GOOGLEMESSAGES = "googleMessages"
53
+ }